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26 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 26 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned.If these kinds of details paralyze you, take a breath; now, start off your  resume-building  adventure with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use our  resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

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Customer Service Resume Examples For 2024 (20+ Skills & Templates)

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Looking to land more job offers in Customer Service?

You're going to need a great resume. This comprehensive guide provides proven strategies, skills, templates, and examples for writing a job-winning Customer Service resume based on data from coaching thousands of successful job seekers.

From top to bottom, this guide will equip you with the tools you need to write an outstanding Customer Service resume and increase your chances of landing the job of your dreams.

Here's what we're going to cover:

• What To Know About Writing A Job-Winning Customer Service Resume
• The Best Skills To Include On An Customer Service Resume

How To Write A Job-Winning Customer Service Resume Summary

How to write offer-winning customer service resume bullets.

• 3 Customer Service Resume Examples

The 8 Best Customer Service Resume Templates

Here's the step-by-step breakdown:

Customer Service Resume Overview: What To Know To Write A Resume That Wins More Job Offers

Wondering what companies are looking for when they're hiring someone for their Customer Service team?

Excellent communication and problem-solving skills are at the top of the list, but employers are also looking for things like empathy and positive attitude. Being able to work well under pressure, adaptability and technical proficiency are also important. Employers are looking for candidates who pay attention to detail, have excellent time management skills and are dedicated to ensuring customers have a top-notch experience.

Your resume should show the company that your personality and your experience encompass all of these things.

Additionally, there are a few best practices you want to follow to write a job-winning Customer Service resume:

• Tailor your resume to the job: Make sure to read the job description carefully and tailor your resume to the specific requirements of the role (we'll show you how in the next section!).
• Highlight your customer service skills: Emphasize your customer service skills, such as problem-solving, active listening, and conflict resolution, and give specific examples of how you have used these skills in your previous roles.
• Include relevant experience: Focus on your customer service experience and include specific details about your responsibilities and accomplishments.
• Use keywords: Make sure to use keywords relevant to the customer service role, such as “customer support,” “communication skills,” and “problem-solving” (more on keywords in a second)
• Keep it concise: Keep your resume concise and to the point, using bullet points to highlight your achievements and experience.
• Proofread: Carefully proofread your resume for errors and typos, as these can give a negative impression to potential employers.

Let's dive deeper into each of these so you have the exact blueprint you need to see success.

The Best Customer Service Skills To Include On Your Resume

Keywords are one of the most important factors in your resume. They show employers that your skills align with the role and they also help format your resume for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan resumes for keywords and qualifications and make it easier for the employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized resume. There are two ways to find the right keywords:

1. Leverage The 20 Best Customer Service Keywords

The first is to leverage our list of the best keywords and skills for an Customer Service resume.

These keywords were selected from an analysis of real Customer Service job descriptions sourced from actual job boards. Here they are:

• Customer Service
• Communication
• Flexibility
• Organization
• Team Member
• Microsoft Office

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Resume And Target Role

The second method is the one I recommend because it's personalized to your specific resume and target job.

• Open a copy of your updated resume
• Open a copy of your target job description
• Head over to ResyMatch.io
• Copy and paste your resume on the left and then do the same for the job description on the right
• Hit scan and review the results

ResyMatch is going to scan your resume and compare it to the target job description. It's going to show you the exact keywords and skills you're missing as well as share other feedback you can use to improve your resume.

Here's a video walking through this whole process:

You have a very short window of time to capture an employer's attention–an average of six seconds, to be exact.

To land more interviews an offers, you have to make each one of those seconds count. Start by putting the exact information the reader is looking for at the very top of your resume.

A quick Google search will tell you that a Summary or an Objective should hold this top spot but, unfortunately, that traditional advice simply won't capture your reader's attention. Winning in today's job market means using a more modern approach, what I like to call a “Highlight Reel.”

Here's how it works:

Highlight Reels: A Proven Way To Start Your Resume And Win More Jobs

The Highlight Reel is exactly what it sounds like.

It's a section at the top of your resume that allows you to pick and choose the best and most relevant experience to feature right at the top of your resume.

It's essentially a highlight reel of your career as it relates to this specific role! I like to think about it as the SportsCenter Top 10 of your resume.

The Highlight Reel resume summary consists of 4 parts:

• A relevant section title that ties your experience to the role
• An introductory bullet that summarizes your experience and high level value
• A few supporting “Case Study” bullets that illustrate specific results, projects, and relevant experience
• A closing “Extracurricular” bullet to round out your candidacy

The next two bullets are “Case Studies” of specific results they drove at their company. Finally, their last bullet focuses on a volunteering stretch project that led to some amazing results.

This candidate has provided all of the info any employer would want to see right at the very top of their resume! The best part is, they can customize this section for each and every role they apply for to maximize the relevance of their experience.

Here's one more example of a Customer Service Highlight Reel:

While the content in this example is a bit more light, you can see all of the elements of a great Highlight Reel (especially the emphasis on measurable outcomes and results!).

If you want more details on writing a killer Highlight Reel, check out my full guide on Highlight Reels here.

Bullets make up the majority of the content in your resume. If you want to win, you need to know how to write bullets that are compelling and value-driven.

Unfortunately, way too many job seekers aren't good at this. They use fluffy, buzzword-fill language and they only talk about the actions that they took rather than the results and outcomes those actions created.

If you apply this framework to each of the bullets on your resume, you're going to make them more compelling and your value is going to be crystal clear to the reader. For example, take a look at these resume bullets:

❌ Responsible for increasing client satisfaction rates. 

✅ Improved customer satisfaction rates by 15% in 6 months through proactive communication and timely issue resolution, boosting retention and revenue. 

The second bullet makes the candidate's value  so much more clear, and it's a lot more fun to read! That's what we're going for here.

That said, it's one thing to look at the graphic above and try to apply the abstract concept of “35% hard skills” to your bullet. We wanted to make things easy, so we created a tool called ResyBullet.io that will actually give your resume bullet a score and show you how to improve it.

Using ResyBullet To Write Crazy Effective, Job-Winning Resume Bullets

ResyBullet takes our proprietary “resume bullet formula” and layers it into a tool that's super simple to use. Here's how it works:

• Head over to ResyBullet.io
• Copy a bullet from your resume and paste it into the tool, then hit “Analyze”
• ResyBullet will score your resume bullet and show you exactly what you need to improve
• You edit your bullet with the recommended changes and scan it again
• Rinse and repeat until you get a score of 60+
• Move on to the next bullet in your resume

Let's take a look at how this works for the two resume bullet examples I shared above:

First, we had, “Responsible for increasing customer satisfaction rates.” 

ResyBullet gave that a score of 0/100.  Not only is it too short, but it's missing relevant skills, compelling language, and measurable outcomes:

Now, let's take a look at our second bullet,  “Improved customer satisfaction by 15% tin 6 months through proactive communication and timely issue resolution, boosting retention and revenue.” 

ResyBullet gave that a 73 / 100. Much better! This bullet had more content focused on the specific criteria the hiring team is looking for. We can see by exactly how much they increased customer satisfaction, the skill and method they applied, and that it all resulted in an overall increase in customer retention and company revenue.

Now all you have to do is run each of your bullets through ResyBullet, make the suggested updates, and your resume is going to be jam packed with eye-popping, value-driven content!

And if you want to learn more about the underlying strategies behind writing great resume bullets, check out this guide.

3 Customer Service Resume Examples For 2023

Now let's take a look at all of these best practices in action. Here are three resume examples for different situations from people with different backgrounds:

Customer Service Resume Example #1: A Traditional Background

Customer Service Resume Example #2: A Non-Traditional Background

For our second Customer Service Resume Example, we have a candidate who has a non-traditional background. In this case, they are coming from the wellness industry but have experience working directly with customers.  Here's an example of what their resume might look like when applying for Customer Service roles:

Customer Service Resume Example #3: Senior Customer Service With Masters Degree

For our third Customer Service Resume Example, we have a candidate who has 5+ years of experience and a Masters degree. Here's an example of what their resume might look like when applying for Customer Service roles:

At this point, you know all of the basics you'll need to write an Customer Service resume that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with our ResyBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

Just click any of the templates below to start building your resume using proven, recruiter-approved templates:

Key Takeaways To Wrap Up Your Job-Winning Customer Service Resume

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning Customer Service resume:

• Start with a proven resume template from ResyBuild.io
• Use ResyMatch.io to find the right keywords and optimize your resume for each role you apply to
• Start your resume with a Highlight Reel to immediately grab your target employer's attention
• Use ResyBullet.io to craft compelling, value-driven bullets that pop off the page
• Compare the draft of your resume to the examples on this page to make sure you're on the right path
• Use a tool like HemingwayApp to proofread your resume before you submit it

If you follow those steps, you're going to be well on your way to landing more Customer Service interviews and job offers.

Laura Lorta

Laura is an Editor at Cultivated Culture. She transitioned from teaching into the world of content so she's no stranger to career pivots. She also has a bachelors in Entrepreneurship and a Masters in Curriculum & Instruction / Bilingual Education. She currently shares job search advice to help people like you land jobs they love without applying online.

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Customer Service Resume [2024] - Examples & Guide

Looks great, right?! Follow the steps below to create a resume that’ll have employers in a frenzy to hire you.

You’re a customer service representative.

You keep customers satisfied by providing solutions to their concerns.

But now it’s time to ease your future employer’s concerns by providing a resume that shows your value as a customer service employee.

This involves highlighting your most notable skills and experiences.

Not sure how to do this?

Well, just follow the simple steps in this guide.

• An example of a finished customer service resume that works
• How to write a customer service resume that’ll fill up your interview diary
• How to make a customer service resume stand out [with top tips & tricks]

Before we get into the details, you can check the customer service resume example at the top, created with our very own resume builder .

Looking fore more specific resume examples? Check out this list of customer service resume examples:

• Barista Resume
• Bartender Resume
• Server Resume
• Waiter Resume
• Receptionist Resume
• Cashier Resume
• Event Planner Resume
• Flight Attendant Resume
• Bar and Restaurant Manager Resume

How to Format a Customer Service Resume

Before you can serve the hiring manager, you need to organize your work station!

But what do we mean by this?

Well, just like your work station, your resume needs to be arranged in a way that doesn’t lead to confusion and delays.

Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them. 

The most common resume format is “ reverse-chronological ”, and it is one that we always recommend to customer service representatives. 

The following two resume formats also get our approval…

• Functional Resume – If you’ve got the natural talent to help customers, but lack the hands-on experience, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
• Combination Resume – Have previous experience in the customer service industry? Then you may want to use this format. Specifically, the format combines both “Functional” and “Reverse-Chronological”.

Use a Customer Service Resume Template

Right, time to fire-up your text editor and get typing!

But wait there.

Although great for creating simple files, there are better alternatives when creating a customer service resume. 

You see, text editors don’t hold its structure, which can result in layout breakages.

Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

What to Include in a Customer Service Resume

The main sections in a customer service resume are:

• Work Experience
• Contact Information

To really make an impression, you can also add these optional sections:

• Awards & Certification
• Volunteer Experience

Interests & Hobbies

So those are the customer service resume sections , but what do you write for each of them? 

Let’s find out!

Want to know more about the different sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

You should treat your contact section with the same care that you treat your customers.

Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview! 

The contact information section on your resume must include:

• Professional Title – Align this to the role you’re applying for, so “Customer Service Assistant”
• Phone Number – Check each number carefully
• Email Address – Keep your email professional ([email protected]), unlike that one from your childhood ([email protected]).
• Location – City+Country
• Optional - relevant social media
• Joe Blogs - Customer Service Assistant. 101-358-6095. [email protected]
• Joe Blogs - Customer Service Hero. 101-358-6095. [email protected]

How to Write a Customer Service Resume Summary or Objective

Establishments are always on the lookout for customer service representatives.

But this fact only makes competition more intense.

And with this in mind, we shouldn’t be surprised that recruiters spend just a few seconds on each resume.

If only there was a way to get the recruiter hooked and read through your whole resume?

Fortunately, you can this with a resume summary or objective .

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences. 

But what is the difference between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.

• Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded “Employee of the Month” for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

• Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative role at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant work experience? Use a resume summary. 

Got the skills, but can’t back it up with experience? Use a resume objective.  

How to Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than risk.

You see, their job is on the line if they hire the wrong person.

As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that

Here’s the best way for customer service representatives to structure the work experience section:

• Position name
• Company Name
• Responsibilities & Achievements

Customer Service Representative 

YXZ Convenience Store

03/2017 - 04/2021

• Achieved highest up-sell rates in both 2017 (2.8%) and 2019 (3.2%)
• Worked at the customer information desk for 10+ hour shifts
• Welcomed 1000+ customers during store opening event
• Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner

The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.

Instead of saying…

“Spoke to all customers”

“Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner”

Simply put, the first sentence states that you spoke with customers, but it doesn’t say whether you were successful in doing so.  

The second statement goes into more detail and backs-up your claims with awards.

What if You Don’t Have Any Work Experience?

Maybe you’re a student looking for their first customer service job?

Or maybe, you have experience in the field, but never in a retail environment?

Don’t worry, as there are ways to get around this.

All you need are the core job skills and a willingness to learn.

And you can showcase this with related job experience or school projects. 

For example, if you’ve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer. 

Use Action Words to Make Your Customer Service Resume POP!

Let’s image that you’re a job recruiter.

Sitting down to read the same generic resumes, one after another.

No one stands out. In fact, all resumes are blending into one.

This exercise highlights the importance of making your resume different from the other applicants. 

One of the best ways to do this is to use power words :

How to Correctly List your Education

After showcasing your experiences, you should delve into your education to date. 

There’s no magic tricks with this section, just enter your education history in this format:

• Degree Type & Major
• University/School Name
• Years Studied
• GPA, Honours, Courses, and anything else you might want to add

High School Diploma

Lynbrook High School, California

Graduated 2018

Still concerned about your education section?

The answers below may help you:

What if I haven’t finished my current education yet?

• No problem. Just mention your education to date

Should I include my high school education?

• It’s recommended to only include your highest form of education. If that’s your high school diploma, then list it

What do I put first, my education or experience?

• For a bartender role, your experiences always come first 

Need more advice? Check out our guide on how to list education on a resume .

Top 10 Skills for a Customer Service Resume

Whether you’re skilled enough to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to find out. 

However… to keep your resume to one page, you can’t list every skill you own.

So, which skills don’t make the cut?

It comes down to looking at the job description to identify what the company wants from their new customer service representative. 

Will the specific skill be beneficial to the company?

If so, list it!

For some inspiration, here are some of the best customer service resume skills:

Hard Skills for Customer Service Professionals:

• Computer Skills
• Mathematical Skills
• Product Knowledge
• Point of Sale (POS) Systems

Soft Skills for Customer Service Professionals:

• Personable and friendly 
• Endurance (long hours)
• Conflict resolution 
• Time management 
• Team player
• The hiring manager will typically ask interviewees for examples of when they have shown the skill listed. As such, only include skills that you actually posses.

Here’s a more comprehensive list of 100+ must-have skills this year .

What Else Can You Include?

Ask yourself one question..

Is your resume the BEST it can be?

Although we have completed every essential resume section, we have to do everything it takes to win that interview.

Adding the following sections could be the deciding factor in whether you’re interviewed for the customer service representative role or not.

Awards & Certifications

Have you ever won an employee of the year (or month) award?

Have you completed any additional courses to expand your knowledge?

Whether it’s an award or certification, make space for this section if you have something that you’re proud of.

Here are some quick example:

• Employee of the Year 2019 – XYZ Convenience 
• Learning How to Learn – Coursera Certificate

Applying to an establishment in China Town?

Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile.

Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that!

Rank the languages by proficiency:

• Intermediate

Now, you may be wondering, “how does my love of animals affect my customer service skills?”

Well, it doesn’t.

But employers want customer service representatives who will fit in with the rest of the staff.

Your hobbies allow the hiring manager to see behind your qualifications and learn more about who you REALLY are.

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

As a customer service representative, you need to leave a positive impression.

Your application is no different.

And the best way to leave an unforgettable impression is to write a convincing cover letter.

You see, resumes give the vital information, but nothing speaks to a recruiter like a cover letter that delves deeper into who you are and why you want the job.

Here’s how to create a structure that works.

You should complete the following sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address 

Hiring Manager’s Contact Information

Include their full name, position, location, email

Opening Paragraph

To hook the hiring manager, the start of your resume needs to pack a punch. Use concise language to mention:

• The position you’re applying for
• Your experience summary and best achievement to date

Once you’ve sparked the hiring manager’s interest, you can delve further into the following specifics:

• Why you chose this specific establishment
• What you know about the establishment’s culture
• How your skills will be beneficial to the establishment
• If you have worked in similar industries or positions before

Closing Paragraph

Avoid ending the conversation abruptly, you should:

• Conclude the main points of your letter
• Thank the hiring manager for their time and the opportunity
• End with a call to action. This is a good way to continue the conversation further. A simple “At your earliest opportunity, I’d love to discuss more about how I can help XYZ with...” will work.

Formal Salutations

Although this letter shows your personal side, the letter should end professionally. Use something like, “Kind regards” or “Sincerely.”

For extra advice and inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

You know your customer service skills are good enough to get the job.

And if you follow the above advice, the recruiter will know that too!

Let’s conclude what we’ve learnt:

• The resume format needs to suit your specific situation. Prioritize the reverse-chronological format, and then follow the content layout tips
• Use an attention-grabbing resume summary or objective
• In your work experience section, show your value by highlighting your most relevant and best achievements, rather than day-to-day duties
• Attach a convincing cover letter for a personable application

That was a lot of information, but now you’re all set to make a Customer Service resume of your own!

Suggested Reading:

• Resume Keywords and How to Use Them
• Should You Include a Photo on Your Resume in 2024?
• The Best Strategy for Getting a Raise [+Examples]

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Best Customer Service Resume: How to Make Yours Stand Out [with Examples]

Published: October 19, 2022

One of the great things about customer service is that the skills you develop can be relevant to a lot of different jobs. The best customer service resume showcases those skills along with your unique personality and your diverse experiences.

Successfully marrying all of these elements into a one-page resume can be daunting for anyone. But fear not — there are steps you can take to ensure your resume is as strong as possible without causing you tons of stress.

In this post, let's review the sections you need to include in a successful customer service resume, as well as example resumes that you can use as inspiration for your next application.

Jump ahead:

What is a customer service resume?

How to write the best customer service resume, what to include in your customer service resume, top 10 best customer service resume examples, putting your best foot forward.

A customer service resume provides a comprehensive but concise summary of your job history, professional experience, and special skills in the customer service field. It's also a great place for candidates to showcase any achievements or accomplishments they've had in previous customer service positions.

Some common customer service roles include:

• Customer service representatives
• Customer support specialists
• Customer success managers
• Start from a template.
• Keep it clear and concise.
• Use the right keywords.
• Highlight specific accomplishments.
• Showcase your personality.

As highlighted above and shown in the image below, there are five ways you can write a customer service resume that gets the attention of prospective employers.

Let's review each below.

1. Start from a template.

While it's important to make sure your resume is unique to you, there are a number of templates available to help you get started. For example, HubSpot has a selection of free resume templates that are fully customizable to the job you're applying for.

Featured Resource: Free Resume Templates

Download These Templates for Free

2. Keep it clear and concise.

Keep in mind that you only have a limited amount of time to impress job recruiters. And many are quickly skimming through a sea of resumes for each open position. Keep your resume short and sweet, and make it easy for employers to see that you're the right fit up front.

3. Use the right keywords.

Speaking of skimming, hiring managers are also looking for a few magic words that tell them you're a good candidate to move to the next round. Look at the job description closely, and make sure your resume aligns with the language your prospective employer is using.

4. Highlight specific accomplishments.

It's great to know that you've "positively interacted with customers", but so has just about every other applicant vying for the same position you're applying for. Get specific, and try to quantify your experiences where possible (e.g., resolved x amount of customer inquiries per day).

5. Showcase your personality.

Show recruiters what makes you, you. What qualities will you bring to the team? Infusing your personality is one more way you can separate yourself out from the crowd.

Now that we've reviewed some fundamentals about how to write your resume, let's get into what you should include.

The best sections to include in your customer service resume are an objective or summary along with details about your skills, experience and accomplishments, and education.

Customer Service Resume Objective or Summary (Optional)

Depending on the position, it may make sense to start your resume with an overview of who you are, what you're looking for, and what you'll bring to the position. You can put this in paragraph or bullet-form at the beginning of your resume to make it clear to whoever is reading it.

However, if you're running out of room on the page, it's OK to omit a summary. You can always take what you would've written and weave it into other sections on your resume.

Here are a few examples of customer service principles you can highlight in this section.

Putting the customer first.

Companies know that customer interactions with the product and the business are incredibly important. Making this stance clear will show hiring managers that your priorities are in line with theirs.

Teaching rather than explaining.

Customer autonomy is a huge bonus for a hiring manager. Let them know that you want to be so good at what you do that the customer's understanding of the product might reach a level where they no longer reach out to your team as often.

Desiring challenges from an unpredictable environment.

A day in the life of a customer service representative can be extremely unpredictable. Adding this as an objective will make it clear that you're ready to hit the ground running. Plus, it will reassure the hiring managers that you know what you're applying for.

Growing your technical and product knowledge.

Learning is a huge part of customer service. So, showing eagerness to grow in technical and product knowledge is extremely vital to include on your resume.

Next up, let's talk about skills.

Customer Service Resume Skills

• Learning Potential
• Communication
• Adaptability
• Self-Motivation
• Product and Industry Expertise
• Emotional Intelligence
• Problem-Solving
• Improvisation

Another important section to include is the skills that you've developed as a customer service professional. Here are eight good ones to highlight.

1. Learning Potential

This is the big one. No matter what level of knowledge you have about the product or the business, you're going to be trained and coached. With this in mind, you need to show a willingness to learn, whether it be in a classroom or on the phone with a customer.

2. Communication

Though somewhat self-explanatory, these skills become more nuanced when you think about the different types of customers a company has. Can you take a technical concept and clearly explain it to people of all backgrounds? Plus, in addition to customers, you're going to need to be able to effectively communicate with your team too.

3. Adaptability

This can range from scheduling adaptability to troubleshooting on the fly. What do you do when your "surefire" troubleshooting step doesn't work? Are you cool under the pressure of the follow-up question? No matter what your level of product knowledge is, having adaptability and flexibility is going to be an asset.

4. Self-Motivation

Even though many companies block time for their reps to be on the phone, it's likely that no one will tell you what to do with your day as a whole. Self-motivation is a huge personality trait in this position, because it's one that no training team or manager can teach. At the end of the day, you have to want to be there and want to help solve for your customers.

5. Product and Industry Expertise

While this trait isn't imperative for getting hired, it is a nice detail that can stand out on your resume. Showing that you have a firm understanding of the product and its industry lets hiring managers know that you're not only ahead of other candidates, but that you also have a genuine passion for the business.

6. Emotional Intelligence

While product knowledge may be optional at first, emotional intelligence isn't. Emotional intelligence refers to your ability to interpret the thoughts and feelings of others and respond to them in an appropriate way. This skill is incredibly important for service reps because it creates a personalized and delightful customer experience .

7. Problem-Solving

If you know the saying, "when life gives you lemons, you make lemonade," then your resume should make you look like an enterprise-level lemonade salesperson. Customer service is all about solving problems, and often, the solutions to those problems aren't clear. In many cases, reps need to think on their feet to come up with creative solutions to meet customer needs .

8. Improvisation

As a customer service rep, it's your job to do everything within reason to prevent churn . Sometimes, this requires creative problem-solving and the ability to improvise when things go wrong. Keeping cool and making the right choices in stressful situations is an incredibly valuable skill in customer service.

Once you've laid out your skills, you'll need to back them up.

Next up, let's talk about professional experience and accomplishments.

Customer Service Resume Experience & Accomplishments

In this section, you'll want to cover your recent professional experience in depth, especially with regard to your career progression, projects completed, and milestones reached.

Here are some examples.

Customer Service or Professional Experience

If you're applying for a position in customer service and you've already worked in a customer-facing role, make sure your resume highlights your industry experience. This includes what industry your company was a part of, what metrics you used to measure success, what goals you achieved, and the impact you've had on the company.

If you're applying for a customer service role and you don't have industry experience, do some brainstorming about the transferable skills and experiences that would serve you in a customer-facing role. For example, if your previous experience is in marketing, you've probably developed effective communication skills. And, most importantly, think about why you want to move into customer service so your resume effectively communicates that.

Career Progression and Advancement Details

Were you promoted in your last role? Did you ever manage a team? Did you collaborate with other colleagues on side projects, experiments, or campaigns? Were you tapped to lead an experiment or test case?

Make sure the experience section of your resume details examples of you being recognized or rewarded for going above and beyond. Hiring managers want to hire the best of the best, so make sure you highlight examples of this.

Volunteer or Community Involvement

If you're involved in your community, feel free to include that work on your resume as long as it's relevant to the position. Including experiences like these will help you stand out to employers. Plus, it gives hiring managers an idea of what you like to do outside of work.

Next up, let's talk about education.

Customer Service Resume Education

In this section, you'll want to make sure you showcase your educational background. This includes any classes, research, projects, or accolades that speak to your ability to excel, your commitment and grit, and your industry expertise.

Higher Education Background and Achievements

Make sure your resume details your highest levels of educational attainment. Note where you studied, what you studied, your GPA, and any particularly relevant projects or research you worked on.

It's okay if you didn't major in the industry you're applying to (not all of us have). But education helps round out your overall workplace knowledge and experience.

Additional Professional or Educational Training

If you've taken training courses, certificate programs, or attended classes as part of your on-the-job training, include those diplomas in your resume as well — especially if they might be part of the tech stack the team you're applying to uses.

Now that we've broken down what to include on your customer service resume, let's take a look at a few examples you can use as inspiration for your application.

Check out the list below for the top ten best customer service resume examples for roles across the industry. Each customer service resume sample includes what we like about it.

1. Entry Level Customer Service Representative

What we like: This resume is a great example of someone who has no direct customer service experience, but does have experience interacting with customers of different backgrounds. The fictitious Justine has made a clean-looking resume that clearly states the experience she has had working with customers, and shows familiarity with hitting a metric of some kind in her sales position.

2. Mid-Level Customer Service Representative

What we like: "Lily's" resume is a great example of someone who has a mixed background with both directly and tangentially-relevant experience. She was a bank teller before she broke into the customer service industry, and putting it on her resume shows diversity and opens a conversation about why she began a career in customer service.

3. Experienced Customer Service Representative

What we like: It's easy to tell right away that "Marie Clark" has been killing it in the customer service industry for some time now. She takes some space at the top to highlight what sets her over the edge as an applicant, making it clear she loves what she does and wants to make a career out of it.

4. Personalized Customer Service Resume

What we like: This clean and creative resume helps the candidate stand out right off the bat while still allowing room to fit all of their awesome experience. The addition of a photo adds a face to their qualifications. And in a career where you might communicate with customers solely over email or phone, it's important to show that you're more than just a faceless resource.

5. Classic Customer Service Resume

What we like: This is a prime example of a no-nonsense resume that still looks great. It's classic, clean, and clear, which can be a relief to recruiters and hiring managers who may look at hundreds of resumes a day. This formatting allows your experience to speak for itself, and would be a great option for a candidate who has a lot of prior experience.

6. Formal Customer Service Resume

What we like: This resume is an effective mix of the first two we've shown in this article. The pops of color and headshot show uniqueness while the formatting leaves a lot of space for what you want to include. It's muted and easy to read, so no one element is overwhelming to the point of throwing it off balance.

7. White Space Customer Service Resume

What we like: This resume stands out because it's the first one we've seen in the article that utilizes the full width of the page. If you really need the extra space, this single-column format allows those extra inches on the side so your qualifications take up less vertical space. This can help your resume look less bunchy, and is extremely easy for your potential employers to follow.

8. Customer Support Engineer Resume

What we like: This customer support engineer resume lets the skills and experience speak for themselves. It's simple, straightforward formatting might not be advisable for a creative role, but for a technologist, it's not as mission-critical as standing out and impressing a hiring manager.

9. Customer Service Manager Resume

What we like: This customer service manager resume highlights this candidate's experience and impact, which is critical when applying for a leadership role. Using color, a modern font, and bullet formatting, this resume effectively divides the different sections while highlighting the most important aspects of this candidate's background.

10. Call Center Resume

What we like: This resume outlines all of the skills and qualifications needed to work in a call center. It starts by listing the candidate's key attributes then backs them up using their professional experience. On the right, it outlines other skills that the candidate possesses and categorizes them by either "hard" or "soft." This not only tells an employer what this candidate can do, but it also shows that they're organized and think logically.

The best customer service resume is the one that gets your foot in the door to "wow" them during the job interview. Take the time to build out a resume that truly makes you and your accomplishments shine.

Don't forget to share this post!

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Table of contents

11 customer service resume examples for 2024.

Customer service professionals are the face of any business, representing the brand as a whole when interacting with customers.

They are almost like a bridge between a company and its customers. And because of this, customer service professionals play a very important role in shaping the customer’s perception of the business. 

If you’re interested in landing a job in customer service, the first step is building a compelling resume. 

An effective customer service resume should highlight both soft skills such as empathy and active listening, as well as technical proficiency and industry knowledge. 

In this article, we present 11 ready-to-use examples to help you build a resume that lands you your dream job in customer service.

Table of Contents

11 best customer service resume examples.

Here are some great customer service resume templates for different roles to help inspire your own resume: 

Resume Example 1: Entry-Level Customer Service Representative

This resume is designed for individuals who are starting their journey in the customer service industry. This resume focuses on showcasing the candidate’s enthusiasm, willingness to learn, and relevant soft skills , even if they might lack extensive work experience.

Jordan Ellis Houston, TX | (555) 123-4567 | [email protected] Summary Newly graduated, highly motivated individual with a passion for delivering excellent customer service. Skilled in problem-solving, active listening, and communication, seeking to leverage these abilities in an entry-level position at a forward-thinking company. Adept in using Microsoft Office Suite and familiar with CRM tools. Education State University Bachelor of Science in Communication May 2024 Experience Intern, Customer Support Tech Solutions Inc., Houston, TX June 2023–August 2023 -Responded to customer inquiries via email and chat, maintaining a positive tone and providing clear, helpful information. -Assisted in updating customer records in the CRM database, ensuring accuracy and completeness of information. -Collaborated with the customer service team to develop a new FAQ resource, reducing common inquiry volume by 15%. Front Desk Assistant State University, Houston, TX August 2022–May 2024 -Managed front desk operations, greeting visitors and addressing student queries with professionalism and courtesy. -Organized and maintained scheduling for university event spaces, improving utilization efficiency by 25%. -Provided administrative support to the staff, handling correspondence and document organization. Volunteer, Community Outreach Local Library, Houston, TX September 2021–July 2023 -Coordinated with team members to plan and execute community events, enhancing public engagement. -Addressed community members’ questions and feedback, ensuring a satisfactory and informative experience for all participants. Certifications Certified Customer Service Professional (CCSP) Customer Service Institute of America, July 2024 Skills -Microsoft Office Suite (Excel, Outlook, PowerPoint, Word) -Basic knowledge of CRM solutions -Effective communication and interpersonal skills -Active listening and empathy -Time management and prioritization

The resume should be concise, ideally fitting on a single page, and should start with a strong summary that outlines your objectives and best qualities. Include quantifiable achievements to illustrate your impact in previous roles or activities, and list any relevant educational credentials or certifications that pertain to customer service.

Finally, pay close attention to the format of your resume, opting for a professional and clean layout that makes it easy for hiring managers to read. Proofread meticulously to avoid any errors. A well-polished resume serves as your first impression and can be the key to securing an interview.

17 Key Customer Service Skills + Ways to Develop Them

Resume Example 2: Customer Service Specialist with Technical Expertise

A customer service specialist with technical expertise is in high demand as businesses increasingly rely on complex technologies. The resume should demonstrate not only the candidate’s ability to communicate with customers but also their technical proficiency and problem-solving abilities specific to IT. 

Alex Martinez Austin, TX | (512) 555-0198 | [email protected] [LinkedIn Profile] Professional Summary Solution-oriented Customer Service Specialist with 2 years of experience in a fast-paced tech environment. Adept at diagnosing software issues and providing effective solutions. Known for improving customer satisfaction through clear communication and a deep understanding of technical products. Technical Skills -CRM Software: Salesforce and Zendesk -Operating Systems: Windows, macOS, Linux -Hardware Troubleshooting: PCs, laptops, peripherals -Networking: Basic TCP/IP configuration and troubleshooting -Software: Microsoft Office Suite, SQL databases, remote desktop support tools -Programming: Basic knowledge of Python and Java Work Experience Technical Support Agent InnoTech Solutions, Austin, TX June 2021 – Present -Resolved an average of 30+ technical queries per day through phone and live chat with a 95% customer satisfaction rate. -Developed a troubleshooting guide for customers, reducing inbound query volume by 20%. -Collaborated with the product team to communicate recurring customer issues, contributing to the development of 5 major product updates. IT Help Desk Intern TechGiant Corp, Austin, TX January 2020 – May 2021 -Assisted in managing the internal ticketing system, ensuring timely resolution of employee technical issues. -Supported network setup and maintenance for new employees, contributing to a 30% reduction in setup times. -Created detailed reports on help desk activity that led to a restructuring of the support shift schedule, increasing support coverage by 40% during peak hours. Education Associate of Science in Information Technology Austin Community College, Austin, TX September 2018 – May 2020 -Relevant coursework: Network Security, Database Management, Programming Fundamentals Certifications -CompTIA A+ Certified Technician, CompTIA, 2020 -ITIL Foundation Certified, AXELOS, 2021 Achievements -Awarded “Support Star” for exceptional customer feedback and maintaining top resolution rates for Q4 2021. -Initiated a peer training program on software troubleshooting, enhancing the team’s overall technical capabilities.

Here are some additional tips:

Resume Example 3: Senior Customer Service Manager

This resume is designed for those who have climbed the ranks in the customer service field and have a significant amount of experience. It’s important for the resume to articulate not only the candidate’s ability to handle customer service issues but also to manage and uplift a customer service team, influence customer service policy, and contribute to the overall success of the company.

Cameron Taylor Chicago, IL | (312) 555-0198 | [email protected] [LinkedIn Profile] Professional Summary Seasoned Senior Customer Service Manager with over 12 years of experience in leading customer service departments. Proven track record of enhancing customer satisfaction, streamlining service operations, and mentoring high-performing teams. Adept in strategic planning, implementation, and leveraging technology to improve customer service delivery. Professional Experience Senior Customer Service Manager TechSolutions Inc., Chicago, IL July 2015 – Present -Lead a department of 40+ customer service representatives and supervisors in a dynamic, tech-focused environment. -Implemented a new CRM system that increased department efficiency by 25%. -Developed a customer feedback strategy that decreased complaints by 30% and increased customer retention rates. -Recognized for outstanding leadership, receiving the company’s Excellence in Management Award in 2019. Customer Service Manager Innovatech Ltd., Chicago, IL May 2009 – June 2015 -Managed a team of 25 customer service staff, focusing on improving response times and customer satisfaction. -Organized training programs that enhanced team skills and performance, resulting in a 20% increase in customer satisfaction. -Collaborated with the sales and marketing teams to ensure a cohesive customer journey, improving customer loyalty metrics by 15%. Education Master of Business Administration University of Illinois, Chicago, IL September 2005 – May 2007 Bachelor of Arts in Communication University of Illinois, Chicago, IL September 2001 – May 2005 Certifications -Certified Customer Service Manager (CCSM) -Project Management Professional (PMP) Key Achievements -Led a project team that successfully integrated a chatbot solution, reducing average response time by 35%. -Initiated a peer-mentoring program for new customer service representatives, reducing onboarding time by 25%. Skills -Leadership and Team Building -Strategic Planning and Execution -CRM Systems and Analytics -Conflict Resolution and Decision Making

Ensure that the leadership experiences are described in a way that aligns with the seniority of the role you’re applying for. Highlight your involvement in strategic planning and how it translated into operational success. Also, include specific examples where your leadership directly resulted in improved performance or customer satisfaction.

Resume Example 4: Customer Service Team Lead

This resume is ideal for individuals who have progressed in their customer service career to a position of responsibility, overseeing a team and directly contributing to operational excellence. It should highlight leadership capabilities, problem-solving skills, and the ability to motivate and manage a team effectively. 

Morgan Bailey Seattle, WA | (206) 555-0101 | [email protected] [LinkedIn Profile] Professional Summary Resourceful Customer Service Team Lead with 6 years of experience in directing service operations and enhancing customer experience. Proven ability to lead diverse teams, implement effective service strategies, and drive process improvements. Committed to fostering a collaborative and efficient work environment. Professional Experience Customer Service Team Lead NextGen Communications, Seattle, WA March 2017 – Present -Lead and mentored a team of 20 customer service representatives in a high-volume call center environment. -Drive initiatives that increased customer satisfaction ratings from 85% to 95% within two years. -Develop and implement training programs that enhanced team performance and service quality. -Coordinate with other departments to streamline service procedures, reducing average call handling time by 15%. Customer Service Representative CallTech Solutions, Seattle, WA June 2014 – February 2017 -Provided top-tier customer support, consistently maintaining a customer satisfaction rating above 90%. -Assisted in the development of a knowledge base used company-wide to standardize customer service responses. -Recognized as “Employee of the Month” four times due to exemplary performance and peer support. Education Bachelor of Arts in Business Management University of Washington, Seattle, WA September 2010 – June 2014 Certifications -Certified Customer Service Manager (CCSM),2018 -Advanced Leadership Training, 2020 Key Achievements -Led a cross-functional team project to redesign the customer feedback system, increasing actionable insights by 40%. -Spearheaded a “Customer First” initiative that resulted in a 10% reduction in customer complaints. Skills -Team Leadership & Development -Customer Service Strategy & Implementation -Effective Communication & Interpersonal Skills -Conflict Resolution and Critical Thinking -Proficient in CRM Software and Microsoft Office Suite

Additional Tips:

Resume Example 5: Bilingual Customer Service Representative

This resume is tailored for individuals who can provide customer service in more than one language, a valuable skill in today’s global marketplace. This resume should showcase the candidate’s language proficiency alongside their customer service experience, emphasizing the ability to communicate effectively and cater to a diverse customer base.

Maria Gonzalez Miami, FL | (305) 555-0987 | [email protected] [LinkedIn Profile] Professional Summary Energetic and empathetic Bilingual Customer Service Representative with over 4 years of experience in dynamic, multilingual environments. Fluent in English and Spanish, offering culturally competent and efficient customer support. Proven track record in enhancing customer satisfaction and streamlining communication for diverse client bases. Professional Experience Bilingual Customer Service Representative Sunshine Communications, Miami, FL July 2019 – Present -Provide comprehensive customer support in both English and Spanish, handling over 50 customer interactions per day. -Assist in translating and localizing customer service scripts and documentation for the Hispanic market. -Conduct bilingual training sessions for new hires, improving team communication and service delivery in Spanish-speaking markets. -Recognized for excellence in service with the ‘Top Performer’ award for maintaining a 98% customer satisfaction rate. Customer Support Associate TechRidge Solutions, Orlando, FL June 2016 – June 2019 -Managed customer inquiries and resolved issues with a focus on timely and empathetic service. -Helped develop a bilingual FAQ resource, reducing call volumes by 25% for common inquiries. -Collaborated with the product team to understand and communicate technical solutions in layman’s terms to customers. Education Bachelor of Science in Communication University of Florida, Gainesville, FL September 2012 – May 2016 -Specialized in Intercultural Communication -Completed advanced coursework in Spanish Language and Culture Certifications and Training -Certified Bilingual Customer Service Professional (CBCSP) -Ongoing Spanish Language Training and Cultural Competence Workshops Key Achievements -Spearheaded a customer feedback initiative in the Spanish-speaking market, leading to a product adaptation that increased regional sales by 20%. -Facilitated a series of cultural competence workshops, improving the team’s ability to engage with diverse customers effectively. Skills -Fluent in English and Spanish -Expertise in Customer Relationship Management (CRM) Tools -Strong Interpersonal and Communication Skills -Proficient in Conflict Resolution and Problem-Solving

While creating this resume, ensure that each section highlights the value of your bilingual abilities and their application in a customer service setting. The professional summary should instantly communicate your unique language skills, while the work experience section should provide concrete examples of these skills in action. Don’t forget to quantify your achievements and emphasize any cultural or language-specific training that makes you an ideal candidate for roles requiring bilingual capabilities.

Resume Example 6: Remote Customer Service Representative

This resume is for individuals who specialize in providing customer support from a remote setting . This resume should emphasize the candidate’s ability to deliver excellent service independently, manage time effectively, and utilize remote work tools proficiently. 

Taylor Smith Austin, TX | (512) 555-0234 | [email protected] [LinkedIn Profile] Professional Summary Detail-oriented and self-motivated Remote Customer Service Representative with over 3 years of experience in a virtual support environment. Proficient in handling a wide range of customer inquiries via phone, email, and live chat. Adept in using various CRM and remote working tools to deliver prompt and efficient service. Known for excellent communication skills and a strong ability to resolve issues leading to high customer satisfaction. Professional Experience Remote Customer Service Representative HelpDesk Solutions, Remote January 2020 – Present -Provide timely and accurate customer support, handling 70+ calls and messages per day in a remote setting. -Utilize Zendesk and LiveAgent to track customer interactions and follow up on unresolved issues. -Conduct remote troubleshooting and provide technical assistance for a range of products and services. -Collaborate with team members across different time zones, ensuring 24/7 customer service coverage. Virtual Support Agent OnlineTech, Remote August 2017 – December 2019 -Assisted customers with account setup, troubleshooting, and product inquiries via telecommuting tools. -Maintained detailed records of customer interactions, feedback, and resolutions in Salesforce CRM. -Participated in regular remote training to stay updated on product changes and service protocols. Education Bachelor of Science in Business Administration Texas State University, San Marcos, TX September 2013 – May 2017 Certifications and Training -Certified Customer Service Professional (CCSP) -Advanced Remote Working Tools and Practices Key Achievements -Achieved a customer satisfaction rate of 98%, exceeding the team average by 10%. -Recognized as ‘Employee of the Quarter’ for outstanding performance and dedication to customer service excellence. Skills -Remote Customer Interaction and Support -Proficient in CRM Software (Salesforce, Zendesk) -Excellent Communication and Problem-Solving -Time Management and Organizational Skills -Adaptability to Various Software and Tools

This resume would be well-suited for positions in companies that operate with a remote or distributed team and value self-motivation and technological savvy in their customer service staff. Make sure to highlight your independence, reliability, and proficiency with technology to demonstrate that you’re not just capable of providing excellent customer service but that you’re also adept at doing so in a remote environment. 

Resume Example 7: E-Commerce Customer Service Representative

If you are interested in pursuing a career in an e-commerce company, it’s crucial to demonstrate your proficiency in handling digital platforms and online customer interactions. This resume should highlight the candidate’s experience with digital platforms, understanding of e-commerce business, and ability to handle inquiries related to online transactions, product information, and digital customer engagement.

Jesse Rivera San Francisco, CA | (415) 555-0123 | [email protected] [LinkedIn Profile] Professional Summary Dedicated E-Commerce Customer Service Representative with 5 years of experience in supporting fast-paced online retail environments. Proficient in handling a wide array of customer inquiries, processing online transactions, and providing solutions to enhance customer shopping experiences. Adept in utilizing various e-commerce platforms and tools to drive customer satisfaction and retention. Professional Experience E-Commerce Customer Service Representative DigitalCart, San Francisco, CA July 2018 – Present -Managed daily customer service inquiries via live chat, email, and phone, addressing orders, shipping, and product questions for an average of 100 customers daily. -Utilized Shopify and Magento to process orders, issue refunds, and exchange products, ensuring a seamless transaction process. -Collaborated with the fulfillment team to streamline shipping processes, reducing average delivery times by 20%. -Contributed to developing a customer feedback loop that led to a 10% decrease in repeat customer inquiries. Customer Support Associate TechGoods, San Francisco, CA June 2015 – June 2018 -Provided technical support and product guidance for customers shopping on the company’s online platform. -Assisted in maintaining product listings and descriptions, ensuring accuracy and up-to-date information. -Participated in team initiatives to optimize the CRM system for better customer tracking and personalized service. Education Bachelor of Arts in Business Administration with a concentration in Digital Marketing University of California, Berkeley, CA September 2011 – May 2015 Certifications and Training -Certified E-Commerce Professional (CEP) -Advanced Training in Customer Relationship Management (CRM) Systems Key Achievements -Recognized as ‘Employee of the Year’ in 2020 for exceptional customer service and dedication to improving the e-commerce experience. -Led a cross-functional project team that improved website navigation and layout, resulting in a 15% increase in customer satisfaction ratings. Skills -Expertise in E-Commerce Platforms (Shopify, Magento) -Proficient in CRM Tools (Salesforce, Zendesk) -Strong Written and Verbal Communication -Detail-Oriented with a Focus on Order Accuracy -Proactive Problem Solver and Team Player

Resume Example 8: Financial Services Customer Representative

This resume is for individuals specializing in customer service in banking, insurance, or financial services . This role requires a combination of strong customer service skills and a good understanding of financial products and regulations. The resume should highlight the candidate’s ability to handle inquiries related to financial services, manage sensitive information, and provide accurate financial guidance.

Kevin Martinez New York, NY | (212) 555-1234 | [email protected] [LinkedIn Profile] Professional Summary Seasoned Financial Services Customer Representative with 6 years of experience in banking and insurance sectors. Proficient in explaining complex financial products, handling sensitive customer information, and guiding clients through various financial services. Known for exceptional communication skills, attention to detail, and a deep understanding of financial regulations and products. Professional Experience Financial Customer Service Representative Citywide Bank, New York, NY August 2017 – Present -Assist customers with inquiries regarding account details, loan options, and investment products, ensuring clarity and understanding of financial implications. -Manage a portfolio of 200+ client accounts, maintaining high standards of customer satisfaction and retention. -Process transactions and applications with accuracy and adherence to regulatory standards, including AML and KYC. -Conduct regular training on new financial products and updates to ensure team members are informed and compliant. Insurance Customer Service Agent Surety Insurance, New York, NY July 2014 – July 2017 -Provided detailed policy information and guidance on insurance products, including life, health, and property insurance. -Handled claims processing, customer disputes, and policy renewals with a focus on providing a positive customer experience. -Collaborated with underwriters and claims adjusters to resolve customer issues efficiently and fairly. Education Bachelor of Science in Finance New York University, New York, NY September 2010 – May 2014 Certifications and Training -Certified Financial Planner (CFP),2019 -FINRA Series 7 and 63 Licenses Key Achievements -Awarded ‘Customer Service Representative of the Year’ for two consecutive years for outstanding performance and customer feedback. -Developed and implemented a client feedback system that led to a 10% improvement in customer satisfaction scores. Skills -Comprehensive Knowledge of Financial Products and Services -Strong Understanding of Regulatory Compliance (AML, KYC) -Exceptional Communication and Interpersonal Skills -Detail-Oriented with Strong Analytical Abilities

Financial services customer representatives are vital in guiding customers through their financial journey, providing information on products like loans, accounts, or insurance, and helping with transaction-related queries. Your resume should communicate trustworthiness, a solid understanding of financial concepts, and an ability to provide high-quality customer service.

Resume Example 9: Healthcare Customer Service Representative

This resume is designed for individuals who specialize in providing customer support within the healthcare industry . This role often involves explaining complex medical terms and policies, handling sensitive patient information, and coordinating with various healthcare providers and insurance companies. The resume should highlight the candidate’s ability to communicate empathetically, understand medical terminology, and navigate healthcare systems.

Linda Johnson Philadelphia, PA | (215) 555-0178 | [email protected] [LinkedIn Profile] Professional Summary Empathetic and detail-oriented Healthcare Customer Service Representative with 5+ years of experience in hospital and clinic settings. Proficient in managing patient inquiries, scheduling, billing, and insurance verification with a deep understanding of medical terminology and healthcare systems. Committed to providing sensitive and efficient support to patients and families during stressful times. Professional Experience Healthcare Customer Service Representative City Health Hospital, Philadelphia, PA July 2018 – Present -Manage daily patient interactions, addressing inquiries regarding appointments, treatments, and billing with compassion and efficiency. -Utilize electronic health records (EHR) systems to update patient data, coordinate appointments, and process payments. -Liaise between patients, healthcare providers, and insurance companies to clarify treatment plans and billing details. -Implement patient satisfaction surveys, leading to a 10% improvement in feedback and service adjustments. Medical Receptionist Greenfield Clinics, Philadelphia, PA June 2015 – June 2018 -Greeted patients, managed check-in processes, and ensured smooth operation of the front office. -Assisted in the transition to a new EHR system, reducing average patient wait times by 15%. -Coordinated with medical staff to maintain schedules, patient records, and confidential communication. Education Bachelor of Science in Health Administration Temple University, Philadelphia, PA September 2011 – May 2015 Certifications and Training -Certified Healthcare Access Associate (CHAA) -Completed Medical Terminology Course (120 hours) Key Achievements -Recognized as ‘Employee of the Month’ for exceptional patient service and administrative excellence. -Led a project to revamp the clinic’s appointment scheduling system, resulting in a 20% decrease in no-shows. Skills -In-depth Knowledge of Medical Terminology and Healthcare Practices -Proficient with Electronic Health Records (EHR) and Medical Billing Software -Excellent Communication and Patient Relations Skills -Strong Understanding of HIPAA and Privacy Regulations

Resume Example 10: Hospitality Customer Service Representative

This role requires a blend of strong communication skills, a friendly demeanor, and the ability to provide guests with a memorable experience. The resume should highlight the candidate’s expertise in guest relations, problem-solving in fast-paced environments, and knowledge of hospitality industry standards.

Rebecca Torres Las Vegas, NV | (702) 555-0199 | [email protected] [LinkedIn Profile] Professional Summary Engaging and attentive Hospitality Customer Service Representative with 7 years of experience in luxury hotels and resorts. Exceptional at creating memorable guest experiences, resolving issues with grace, and maintaining high standards of service. Proficient in various reservation systems and committed to enhancing guest satisfaction and loyalty. Professional Experience Hospitality Customer Service Representative Mirage Resorts, Las Vegas, NV August 2017 – Present -Deliver superior guest service, handling reservations, inquiries, and special requests with a detail-oriented and proactive approach. -Coordinate seamlessly with housekeeping, culinary, and maintenance departments to ensure all guest needs are met promptly and efficiently. -Manage and resolve guest complaints, ensuring each situation is turned into a positive experience and learning opportunity. Front Desk Agent Sunrise Hotel & Spa, Las Vegas, NV May 2014 – July 2017 -Provided a warm welcome to guests, efficiently handling check-ins and check-outs, and offering information about facilities, services, and local attractions. -Assisted in the implementation of a new property management system, increasing check-in efficiency by 30%. -Awarded “Front Desk Agent of the Year” in 2016 for outstanding customer service and dedication. Education Bachelor of Science in Hospitality Management University of Nevada, Las Vegas, NV September 2010 – May 2014 -Focus on Customer Service Excellence -Dean’s List 2013-2014 Certifications and Training -Certified Hospitality & Tourism Management Professional (CHTMP) -TIPS Certified for Responsible Alcohol Service Key Achievements -Consistently maintained guest satisfaction scores above 90%, significantly contributing to the resort’s reputation for excellence. -Initiated a guest loyalty program that increased repeat visitation by 20% within the first year of implementation. Skills -In-depth Knowledge of Hospitality Best Practices -Proficient in Reservation and Property Management Systems -Strong Communication and Interpersonal Abilities -Capable of Multitasking in a Fast-Paced Environment

Customer service representatives in hospitality are vital in creating positive, welcoming experiences for guests, whether they’re checking into a hotel, dining in a restaurant, or seeking travel advice. Your resume should effectively communicate your ability to handle these responsibilities with professionalism and a customer-first mindset.

Resume Example 11: Client Relations Manager

This role involves a strategic approach to maintaining and enhancing client satisfaction, problem-solving, handling escalations, and potentially upselling or renewing contracts. The resume should highlight the candidate’s expertise in client communication, project management, and ability to drive client success.

Olivia Brown Chicago, IL | (312) 555-0222 | [email protected] [LinkedIn Profile] Professional Summary Experienced and strategic Client Relations Manager with over 8 years of experience in nurturing and expanding client relationships within the tech and service industries. Proven track record in enhancing client satisfaction, retention, and account growth through personalized service and strategic planning. Adept at leading cross-functional teams to meet and exceed client expectations. Professional Experience Client Relations Manager Dynamic Tech Solutions, Chicago, IL March 2016 – Present -Oversee and grow a portfolio of 75+ corporate clients, fostering long-term relationships and ensuring continued satisfaction and loyalty. -Conduct regular strategic review sessions with clients to understand their evolving needs and align services accordingly. -Collaborate with sales, service, and product teams to develop tailored solutions that enhance client satisfaction and retention. -Lead and mentor a team of client relations associates, instilling best practices and a client-first culture. Account Coordinator ServicePro International, Chicago, IL June 2012 – February 2016 -Managed day-to-day operations and communications for 30+ client accounts, serving as the primary point of contact. -Identified upsell and cross-sell opportunities, contributing to a 10% year-over-year growth in managed accounts. -Resolved complex client issues, ensuring swift and satisfactory solutions, and maintained detailed records of account activities. Education Bachelor of Science in Business Administration University of Illinois at Chicago, Chicago, IL September 2008 – May 2012 -Specialization in Marketing and Client Relations Certifications and Training -Certified Client Relationship Management Professional (CCRM) -Advanced Strategic Account Management Training Key Achievements -Successfully expanded key accounts portfolio by 25% within the first year through strategic relationship-building initiatives. -Implemented a client feedback system that led to a 30% improvement in service delivery and client satisfaction ratings. Skills -Strategic Account Management and Business Development -Exceptional Communication and Interpersonal Skills -Leadership in Cross-Functional Team Environments -Proficient in CRM Software and Data Analysis Tools -Expertise in Contract Negotiation and Client Advocacy

Client Relations Managers are crucial in ensuring the long-term success and satisfaction of a company’s clients. They are responsible for understanding client needs, communicating value, and ensuring that the company delivers on its promises. Your resume should effectively communicate your strategic approach to nurturing and growing client relationships.

Way Forward

Remember, your resume is more than a list of tasks; it’s a narrative of your customer service journey, reflecting your ability to handle challenges and contribute to a team’s success.

As we wrap up looking at these 11 customer service resumes, it’s clear that they’re much more than just lists of jobs and skills. 

These resumes show us that being good at customer service isn’t just about doing your daily tasks. It’s about how you handle tough situations, help your team, and keep learning and getting better. They highlight how each person has made a real difference, not just in their job, but in making customers happy.

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• • Led a team of 30 customer service agents, improving team efficiency by 25% through targeted coaching and process optimization.
• • Implemented a customer feedback loop that led to a 15% increase in customer satisfaction scores over a 6-month period.
• • Collaborated with cross-functional teams to streamline gate operations, resulting in a 10% increase in on-time departures.
• • Spearheaded the adoption of a new ticketing system, reducing check-in times by 5 minutes per passenger.
• • Orchestrated employee participation in safety training programs, achieving a 20% reduction in workplace incidents.
• • Championed an initiative to enhance the lost luggage claim process, recovering 500+ items for customers within the first quarter of implementation.
• • Trained and mentored a team of 20 agents, increasing team performance metrics by 30%.
• • Facilitated a seamless introduction of new self-service kiosks, cutting average wait times by 7 minutes.
• • Managed crisis situations, ensuring 90% customer retention rate following resolution of travel disruptions.
• • Negotiated with service providers to enhance lounge amenities, improving customer ratings by 20%.
• • Implemented a recognition program that boosted employee morale and reduced staff turnover by 15%.
• • Resolved 200+ customer inquiries per week, maintaining a resolution success rate of 95%.
• • Contributed to a 10% improvement in loyalty program enrollment by driving awareness through excellent service.
• • Pitched and executed a project to improve signage at check-in areas, enhancing navigation for travelers.
• • Assisted with the training of new hires, helping to shorten the average training period by 2 days.

25 Customer Service Resume Examples & Guide for 2024

Your customer service resume must clearly highlight your interpersonal skills. Showcase your ability to effectively communicate and resolve customer issues. Demonstrate your history of maintaining customer satisfaction. Provide examples of how you've contributed to positive customer experiences.

All resume examples in this guide

Entry-Level Customer Service

Client Engagement Manager

Client Service Manager

Customer Account Manager

Customer Care Manager

Customer Experience Manager

Customer Relations Manager

Customer Sales Representative

Customer Service Manager

Customer Service Retail

Field Service Manager

Service Advisor

Customer Service Associate

Customer Service Specialist

Retail Customer Service Clerk

Bilingual Customer Support

Customer Service Success Specialist

Customer Service Coordinator

Customer Service Technician

Call Center Customer Service

Customer Service Supervisor

Remote Customer Service

Customer Service Agent

Customer Service Consultant

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

Crafting a resume in the customer service field can be daunting when trying to highlight the variety of soft skills and problem-solving abilities you've developed. Our guide is designed to help you effectively showcase these talents through proven strategies and powerful wording that will catch an employer's attention.

• Defining the highlights of your customer service career through your resume summary, objective, and experience.
• Real-world customer service resume samples with best practices on how to stand out amongst the endless pile of candidate resumes.
• Most in-demand customer service resume skills and certifications across the industry.
• Standardizing your resume layout, while maintaining your creativity and individuality.

If the customer service resume isn't the right one for you, take a look at other related guides we have:

• Apple Retail Resume Example
• Call Center Director Resume Example
• Merchandising Manager Resume Example
• Phone Sales Resume Example
• Luxury Sales Resume Example
• Sales And Marketing Executive Resume Example
• Sales Team Leader Resume Example
• National Sales Manager Resume Example
• Visual Retail Resume Example
• Internet Sales Manager Resume Example

The ultimate formula for your customer service resume format

Our best advice on how to style your customer service resume is this - first, take the time to study the job advert requirements.

The resume format you select should ultimately help you better align how your experience matches the specific role.

There are four crucial elements you need to thus take into consideration:

• How you present your experience. If you happen to have plenty of relevant expertise, select the reverse-chronological resume format to organize your experience by dates, starting with the latest.
• Don't go over the top with writing your resume. Instead, stick with a maximum of two-page format to feature what matters most about your profile.
• Headers aren't just for "decoration". The header of your resume helps recruiters allocate your contact details, portfolio, and so much more.
• The PDF format rules. It's the most common practice to submit your customer service resume as a PDF so that your resume doesn't lose its layout. However, make sure the read the job well - in some instances, they might require a doc file.

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Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

List all your relevant higher education degrees within your resume in reverse chronological order (starting with the latest). There are cases when your PhD in a particular field could help you stand apart from other candidates.

Essential sections that should make up your customer service resume include:

• The header - with your contact details (e.g. email and telephone number), link to your portfolio, and headline
• The summary (or objective) - to spotlight the peaks of your professional career, so far
• The experience section - with up to six bullets per role to detail specific outcomes
• The skills list - to provide a healthy mix between your personal and professional talents
• The education and certification - showing your most relevant degrees and certificates to the customer service role

What recruiters want to see on your resume:

• Demonstrated ability to handle customer inquiries and complaints with patience and professionalism
• Proven experience with CRM software and phone systems
• Strong communication skills including active listening and clear articulation
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• History of achieving customer satisfaction and retention goals

What to include in the experience section of your customer service resume

The resume experience section is perhaps the most important element in your application as it needs to showcase how your current profile matches the job.

While it may take some time to perfect your customer service experience section, here are five tips to keep in mind when writing yours:

• Assess the advert to make a list of key requirements and look back on how each of your past jobs answers those;
• Don't just showcase you know a particular skill, instead, you need proof in the form of tangible results (e.g. numbers, percent, etc.);
• It's perfectly fine to leave off experience items that don't bring anything extra to your skill set or application;
• Recruiters want to understand what the particular value is of working with you, so instead of solely featuring technologies, think about including at least one bullet that's focused on your soft skills;
• Take care with wording each bullet to demonstrate what you've achieved, using a particular skill, and an action verb.

The below customer service resume examples can help guide you to curate your professional experience, following industry-leading tips and advice.

• Expertly managed a team of customer service representatives handling over 15,000 calls per month with a satisfaction rate of 94%.
• Pioneered the implementation of a new CRM system that increased customer retention by 5% within the first fiscal year.
• Developed and facilitated monthly training sessions that contributed to a 30% reduction in average call resolution time.
• Orchestrated the overhaul of the complaint resolution process, reducing resolution time by an average of 2 days.
• Championed the customer feedback program, incorporating customer suggestions into service improvements.
• Exceeded annual sales targets through effective upselling techniques, adding an extra $200K in extended warranty sales.
• Managed a portfolio of high-value accounts, ensuring 98% customer satisfaction and retention over 3 years.
• Negotiated resolution on high-stakes customer issues, ultimately preserving relationships worth upwards of $1M in revenue.
• Recognized as 'Employee of the Year' for superior performance and dedication to customer service excellence.
• Implemented a proactive communication strategy that reduced incoming query volume by 15% through effective problem-solving.
• Increased customer survey participation by 25%, gaining valuable insights that informed service delivery improvements.
• Collaborated with product teams to identify and fix three major software issues, enhancing user experience.
• Spearheaded a client retention initiative that saw the recapture of 20% of lapsed accounts through strategic outreach.
• Acknowledged for designing an interactive FAQ section reducing general inquiries by 30%, allowing more focus on complex issues.
• Created comprehensive performance reports to track team KPIs, resulting in a 25% improvement in average response time.
• Collaborated with cross-functional teams to roll out a new customer service protocol that enhanced customer engagement.
• Delivered exceptional service to over 10,000 customers, achieving an individual customer satisfaction score of 97%.
• Led a project to streamline the helpdesk workflow, which cut down on response times and boosted customer satisfaction by 10%.
• Promoted to a senior role after demonstrating exceptional problem-solving abilities and mastery of customer service software tools.
• Played a key role in reducing the staff turnover rate by 20% through mentorship and implementing a rewards program.
• Contributed to a company-wide initiative that improved the Net Promoter Score (NPS) from 70 to 85.
• Redesigned the call script to improve customer satisfaction, which was later adopted company-wide.
• Streamlined the process for handling escalated calls, allowing for a 20% faster resolution time.
• Initiated a partnership program with local businesses that resulted in a 15% increase in referral sales.
• Delivered high-quality customer service consistently, with a 95% positive feedback rating over a 6-month period.
• Improved email handling efficiency by 40% through the development of new email management protocols.
• Effectively managed billing disputes, reducing chargeback rates by 5% and preserving customer trust and loyalty.
• Steered a successful loyalty program revamp, leading to a 10% increase in customer lifetime value.
• Directly supported over 5,000 customers through the transition to a new billing system, maintaining a satisfaction rate above 90%.
• Led a bilingual customer support initiative to cater to non-English speaking customers, boosting market share by 8% in targeted demographics.

Quantifying impact on your resume

• Include the number of customer interactions you handle daily to demonstrate the volume of work you can manage.
• List the percentage by which you increased customer satisfaction scores to show your ability to improve service quality.
• Mention the specific number of support tickets you resolved within targeted resolution times to highlight your efficiency.
• Describe how you contributed to reducing average customer wait times, linking it to percentages to emphasize operational improvements.
• Detail any training programs you’ve led, noting the number of participants to showcase your leadership and scalability of your efforts.
• Quantify the size of the customer base you serviced to provide context to your experience scale.
• Report on any upselling or cross-selling success with precise revenue or conversion figures to underline your sales acumen.
• State the number of team members you’ve supervised or coordinated with to convey your collaborative and management skills.

Action verbs for your customer service resume

What if my customer service experience doesn't match the requirements?

You've just graduated from college and may have no real world job experience . What should you include within your resume then?

Instead of making up information or adding irrelevant past jobs (e.g. your on-campus work during freshman year), you can:

• Shift the focus from your professional experience to your community impact with your volunteer work. This would showcase numerous soft skills you've built over time (e.g. interpersonal communication);
• Highlight the projects you've completed, as part of your coursework, or, on your own. Thus, you will align your technical background with recruiters' requirements;
• Consider spotlighting your transferrable skills. Or, what lessons and talents your current professional and personal experience has taught you and how they could benefit your potential employers;
• Even if you've had a few months of internship experience, that is relevant for the role, make sure to include this. Recruiters do care about the years of experience you happen to have, but, at the end of the day, your profile would also be assessed based on role alignment.

Recommended reads:

• How to List a Major & Minor on Your Resume (with Examples)
• Should I Put In An Incomplete Degree On A Resume?

List your educational qualifications and certifications in reverse chronological order.

Key hard skills and soft skills for your customer service resume

At the top of any recruiter customer service checklist, you'd discover a list of technical competencies, balanced with personal skills.

Hard or technical skills are your opportunity to show how you meet the essential responsibilities of the role. The ability to use a particular job-crucial technology or software would also hint to recruiters whether you'd need a prolonged period of on-the-job training - or you'd fit right in the job.

But to land your dream role, you'd also need to demonstrate a variety of soft or people resume skills . Employers care about soft skills as they show how each candidate would fit into the team and company culture.

Both types of skills are specific and to best curate them on your resume, you'd need to:

• Create a skill section within which you showcase your hard and soft skills and present how they help you succeed.
• List specific examples of projects, tasks, or competitions, within which your skill set has assisted your results.
• Soft skills are harder to measure, so think about situations in which they've helped you thrive. Describe those situations concisely, focusing on how the outcome has helped you grow as a professional.
• Metrics of success - like positive ROI or optimized workplace processes - are the best way to prove your technical and people skills.

Take a look at some of customer service industry leaders' favorite hard skills and soft skills, as listed on their resumes.

Top skills for your customer service resume:

Customer Relationship Management (CRM)

Product Knowledge

Multitasking

Troubleshooting

Ticketing Systems

Live Chat Software

Technical Writing

Order Processing

Billing Systems

Communication

Active Listening

Problem-Solving

Adaptability

Positive Attitude

Conflict Resolution

Time Management

If you're in the process of obtaining your certificate or degree, list the expected date you're supposed to graduate or be certified.

Showcase academic background with education and certifications' sections

Listing your education and certifications should be a rudimentary part of your resume writing.

Including your relevant academic background - in the form of your higher education degree and niche-specific certificates - will prove knowledge of the industry.

For your education section:

• Start by including your degree, followed by start and graduation dates, as well as the institution;
• You could include relevant coursework, major/minor , or GPA, only if your've just graduated from college or if this information would further support your application;
• If you have an "ongoing" degree, you can still list it in case you think your diploma can impress recruiters or it's required;

Follow a similar logic for your certifications section by listing the institution, alongside dates you've obtained the certificate. For some of the most recent and relevant industry certificates , check out the next part of our guide:

The top 5 certifications for your customer service resume:

• Certified Customer Service Professional (CCSP) - National Customer Service Association (NCSA)
• Certified Customer Experience Professional (CCXP) - Customer Experience Professionals Association (CXPA)
• Customer Service Representative (CSR) Certificate - HDI
• Certified Client Service Specialist (CCSS) - The Professional Association for Customer Engagement (PACE)
• Customer Service Certification (CSC) - International Customer Service Association (ICSA)

The more trusted the organization you've attained your certificate (or degree) from, the more credible your skill set would be.

• How to List Continuing Education on Your Resume
• How to Put Cum Laude on Your Resume

Best practices to your customer service resume summary or objective

To start, how do you know if you should include a resume summary or a resume objective ?

• Resume summaries are ideal for customer service professionals with more experience, who'd like to give a quick glimpse of their biggest career achievements in the top one-third of their resumes.
• On the other hand, resume objectives serve as a road map for recruiters. Candidates use the objective to show how their experience aligns with the customer service role they're applying for while showcasing the North Star of their career (or where they want to be as a professional in the next couple of years).

The resume summary or resume objective could be the perfect fit for your customer service resume. The function of both is to highlight your professionalism succinctly. So, keep your writing specific: include no more than four sentences and target your application to the role. Here's how these specific resume sections help the customer service candidates stand out.

Resume summaries for a customer service job

• Seasoned customer service professional with over 10 years of experience, specialized in the telecommunications sector. A solid track record of elevating customer satisfaction rates by implementing strategic policies and fostering a dynamic team environment. Recognized for outstanding problem-solving skills and received the 'Customer Advocate of the Year' award twice.
• Dynamic individual with 5 years of experience in fast-paced hospitality management, seeking to leverage extensive background in customer relations and a keen eye for detail to excel in a customer service capacity. Proven ability to manage and resolve customer inquiries and complaints, leading to a 30% increase in customer retention for the previous employer.
• A passionate former healthcare administrator with 8 years of experience managing patient relations, ready to translate my compassionate communication and meticulous attention to detail into a customer service role. Expert in handling sensitive information and adept at using CRM software to enhance client relations and improve service outcomes.
• Eager to bring a strong background in retail management, encompassing 6 years of improving sales through personalized customer interactions and staff training, into the customer service industry. Accustomed to fast-paced environments and complex problem-solving, with a consistent focus on delivering exceptional client experiences.
• As a recent graduate with a degree in Communications, I am enthusiastic about beginning a career in customer service where I can apply my learned theories and enthusiasm for connecting with people. Keen to develop practical skills and contribute to a team that prioritizes customer satisfaction and professional growth.
• Looking to embark on a customer service career, bringing along unmatched energy and a dedication to learn from the ground up. With a background in volunteer work and community assistance, I am equipped with the empathy, patience, and interpersonal skills necessary to thrive in a customer-focused environment and build long-term client relationships.

Extra customer service resume sections and elements

Creating a winning customer service resume isn't about following a rigid formula. The key is to tailor it to the job requirements while maintaining your unique personality.

Consider including these additional resume sections to enhance your profile:

• Awards - Highlight industry-specific awards as well as any personal accolades to demonstrate recognition of your expertise and achievements;
• Hobbies and interests - Share your interests outside of work. This can provide insights into your personality and indicate whether you'd be a good cultural fit for the organization;
• Projects - Detail significant projects you've been involved in, focusing on your contributions and the outcomes;
• Publications - If you've authored or co-authored academic papers or other publications, include them to establish your credibility and in-depth knowledge of the field.

These sections can give a more comprehensive view of your capabilities and character, complementing the standard resume content.

Key takeaways

Securing your ideal job starts with crafting a compelling customer service resume. It should not only highlight your professional strengths but also reflect your personality. Key aspects to remember include:

• Choose a clear, easily editable format, allowing more time to focus on the content of your resume;
• Emphasize experience relevant to the job, focusing on your impact on the team;
• Opt for a resume summary if you have extensive professional experience, and a resume objective if you're just starting out;
• Include technical skills in the skills section and interpersonal skills in the achievements section;
• Recognize the importance of various resume sections (e.g., My Time, Projects) in showcasing both your professional abilities and personal traits.

Looking to build your own Customer Service resume?

• Resume Examples

Frequently asked questions about customer service resumes

How long should i make my customer service resume, what is the best format for a customer service resume, which customer service skills are most important to add to your resume, how can i make my customer service resume stand out, should i include a cover letter with my customer service resume, how do i showcase my career progression on a customer service resume, what are the four parts of a cover letter, the best jobs in the metaverse, what does a president’s resume look like, top questions you’ll be asked in a chief marketing officer interview, matthew, the writer of nearly 500 resumes, prepare for a job interview with these 40+ chatgpt prompts.

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• Entry Level Customer Service Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Entry Level Customer Service Resumes:

• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints and issues in a timely and professional manner
• Provide product and service information to customers
• Process orders, returns, and exchanges
• Maintain accurate customer records and update databases
• Collaborate with other departments to resolve complex customer issues
• Identify opportunities to upsell or cross-sell products and services
• Participate in training and development programs to improve customer service skills
• Monitor customer satisfaction and provide feedback to management
• Contribute to team goals and objectives by meeting performance metrics and targets

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Entry Level Customer Service Resume Example:

• Managed and resolved customer complaints, resulting in a 20% increase in customer satisfaction scores.
• Trained and mentored new customer service representatives, improving their performance by 30%.
• Implemented new customer service processes, resulting in a 15% reduction in call handle time.
• Assisted in handling customer service inquiries and complaints, gaining hands-on experience in customer service
• Participated in team meetings and training sessions, gaining insights into customer service best practices
• Shadowed experienced customer service representatives, learning how to handle complex customer service issues
• Excellent communication
• Conflict resolution
• Problem solving
• Interpersonal skills
• Customer service orientation
• Patience and empathy
• Time management
• Adaptability
• Conflict resolution strategies
• Training and coaching
• Listening skills
• Process improvement
• Attention to detail
• Active listening
• Conflict management
• Active learning
• Service-mindedness
• Analytical thinking
• Product knowledge
• Stress management
• Communication

Top Skills & Keywords for Entry Level Customer Service Resumes:

Hard skills.

• Customer Service Software (e.g. Zendesk, Freshdesk)
• Call Center Operations
• Complaint Resolution
• Order Processing
• Data Entry and Management
• Multitasking and Time Management
• Communication Skills
• Conflict Resolution
• Active Listening
• Problem Solving
• Sales Skills
• Technical Troubleshooting

Soft Skills

• Communication and Interpersonal Skills
• Active Listening and Empathy
• Problem Solving and Critical Thinking
• Adaptability and Flexibility
• Time Management and Prioritization
• Patience and Tactfulness
• Attention to Detail and Accuracy
• Customer Service Orientation
• Teamwork and Collaboration
• Conflict Resolution and Negotiation
• Positive Attitude and Enthusiasm
• Multitasking and Stress Management

Resume Action Verbs for Entry Level Customer Services:

• Communicated
• Collaborated
• Prioritized
• Followed up
• Coordinated
• Facilitated
• Investigated

Generate Your Resume Summary

Resume FAQs for Entry Level Customer Services:

How long should i make my entry level customer service resume, what is the best way to format a entry level customer service resume, which keywords are important to highlight in a entry level customer service resume, how should i write my resume if i have no experience as a entry level customer service, compare your entry level customer service resume to a job description:.

• Identify opportunities to further tailor your resume to the Entry Level Customer Service job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Entry Level Customer Services:

Customer service associate, customer service representative, customer service coordinator, customer service intern, customer support specialist, call center, customer service relations, beginner level customer service.

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Customer Experience Specialist Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the customer experience specialist job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Verifying price, part number, scheduled ship date, special instructions and internal coding, according to sales procedures
• Preparing Root Cause Analysis and improvement plan for critical defects
• Working in the team with the best opportunities to start a career in Coca-Cola GBS HR Operations
• Handling of confidential personal and business information with discretion
• Ensuring communication bridges are initiated and upheld between Customer Service (CS) and other Amazon teams
• Assisting on the service drive
• Engaging and proactive customer support
• A proven track record of providing exceptional customer service and teamwork
• Support and provide superior service to customers; address customer issues and ensure effective and long-term problem resolution
• An excellent communicator, both written and verbal
• Liaise / collaborate with all TR stakeholders (Marketing, Ecommerce, Stores, Merchandising, & Distribution)
• Maintain call center database by accurately entering new information
• Process customer orders and changes according to company procedures
• Promote additional products and services by recognizing opportunities to explain new features
• Supports the development and execution of the CX strategy and initiatives roadmap to drive differentiation between Lenovo and its competitors
• Working with product business teams to deep dive the root cause of contact and concession spikes and drive root cause resolutions
• Create and deliver training to team members, sales teams, and
• Lead regular stakeholder meetings, organize focus groups, and serve as liaison with functional stakeholders regarding program questions
• Act as a liaison between USCM functions and IM/IT regarding program defects and enhancements
• Engage Cross Functionally:Effectively partners with VOC Leaders, Analytics teams, Product Development, and other groups across Intuit. Shares information to prioritize initiatives, and communicates regularly to senior leaders and teams across organization
• Partner with relevant USCM stakeholders to identify and implement enhancements including dashboard functionality, survey triggers, questionnaires, delivery mechanism, etc
• Strong writing skills and impeccable attention to detail
• Strong writing skills and attention to detail
• In-depth knowledge of content management systems, such as Drupal, including the ability to perform standard installations and configurations
• Good customer service skills and ability to explain technical features to non-technical customers/clients
• Excellent interpersonal skills and an ability to adapt to the situation
• Strong attention to detail
• Good Organizational skills, in particular, attention to detail
• Dependable, professional, enthusiastic and flexible
• Excellent speaking-listening-writing skills, attention to detail, proactive self-starter
• Proficient with Microsoft Office suite and knowledge of MindBody Online database management software

15 Customer Experience Specialist resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, customer experience specialist resume examples & samples.

• Resolve customer service related issues, questions, and concerns as dictated by company policies on both a reactive and proactive basis. Issues are addressed by incoming/outgoing email and telephone, as well as in-person
• Serve both internal and external customers by responding to all forms of communication within established timeframes
• Act as an internal customer advocate by working with all departments to obtain information necessary for resolution of customer issues
• Engage every customer in an interaction that results in the highest level of customer satisfaction
• Positively contribute to the store's delivery of the Barneys New York experience and the brand promise
• Facilitate and expedite all special orders including gift card orders, alterations, merchandise repair, and made to measure
• Maintain customer communication, manage expectations and complete all necessary follow-up action items
• Communicate and reinforce store policy, educate sales associates on proper operational and customer-facing procedures
• Contribute to the frequent updating of company references and educational resources
• Assist in the procurement, delivery and stocking of store-wide customer experience supplies and communications
• Perform daily cashier functions
• Oversee proper movement and systematic processing of store merchandise, ensure inventory accuracy and availability
• Assist in the planning, facilitating, staffing and execution of special events, sales and in-store functions
• Assist management with projects and ongoing tasks to meet the needs of the business
• Properly maintain departmental logs and reporting
• Achieve departmental KPI's and continually strive for improvement in the service offered to both internal and external customers
• Familiarity with luxury clothing and apparel terminology desirable
• Luxury competitor marketplace knowledge desirable
• Previous retail and sales / merchandising experience, ideally within the luxury market
• Previous use of customer management systems desirable
• Knowledge of selling techniques and merchandise package
• Strong logistical and analytical skills
• Ability to multi‐task and consistently meet deadlines
• Recommend alternative solutions and provide direction to those customers in need of further assistance
• Ability to work effectively with diverse teams and all levels of organization
• Exercise flexibility and willingness to accept input from others
• Ability to understand behavior and provide effective feedback
• Energetic and entrepreneurial spirit
• Proficiency in multiple operating systems such as MS Windows
• Experience leading projects or initiatives a plus
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• High School Diploma or 2+ years college and/or related experience
• Minimum 2 years of experience in customer service experience, customer relations and/or training, logistics, data collection

Customer Experience Specialist Addison Resume Examples & Samples

• Provide personalized support to returning customers
• Create customer quotes, providing information about pricing, part availability, and shipping
• Assist customers with parts identification utilizing parts manuals and technical support
• Proactively inform customers of important order changes
• Maintain customer accounts
• A passion for assisting customers
• A willingness to go the extra mile
• High attention to detail
• Capacity to adapt to change in a fast paced atmosphere
• Ability to thrive within a team atmosphere
• Exceptional conflict resolution skills
• Ability to work 10am-7pm
• Distribution and/or technical experience preferred
• Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
• Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile
• Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda
• Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential
• Provide the highest level of customer service to all current and future owners

DTC Customer Experience Specialist Resume Examples & Samples

• Provide timely and accurate information to customers regarding order status and product knowledge requests; also providing timely feedback to the company regarding any issues or customer concerns
• Build rapport with customers and interact with them in a warm, friendly and professional manner
• Ensure customers understand product information, and provide additional information to customers as needed; listen attentively to customer needs and concerns
• Suggest new ways to solve customer problems and improve the customer experience
• Prioritize call responses and timeliness of follow-up based on urgency of call, and escalate unresolved issues in a timely manner
• Answer inquiries by researching, locating, and clarifying desired information
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions, implementing solutions, fulfilling requests
• Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the organization
• Maintaining an elevated customer experience
• Achieve incremental revenue targets
• Liaise / collaborate with all TR stakeholders (Marketing, Ecommerce, Stores, Merchandising, & Distribution)
• 1 year of customer service experience within a Call Center or retail store
• Strong computer skills and comfort in navigating multiple systems; proficient in Microsoft Office
• A strong passion for the fashion industry and the True Religion brand; strong interest in learning about our business and products
• Problem analysis and solving skills, demonstrating good judgment
• Detail and customer service oriented
• Strong organizational and planning skills
• The ideal candidate will thrive in a fast-paced, high energy environment
• Team oriented, ability to work with a diverse customer base, ability to negotiate; strong sales skills
• Must be able to work flexible hours; schedules will vary
• Strong customer focus and relationship building skills
• High level of professionalism and integrity
• 2 years of experience in a high volume ecommerce call center
• Experience with international customers
• Working experience with Epicor Retail, Full Circle or other enterprise POS/ERP systems
• Luxury retail environment
• Working closely with the Customer Service Team to become a subject matter expert on the dashboards and metrics
• Leveraging insights from the dashboards to consult with business owners, disseminate results, and build action plans
• Assist with planning the bi-weekly agenda of the organization, including working with cross-functional partners to develop updates to the Council which is composed of leaders from across the company
• Working with cross-functional teams that include internal organization business owners and external agency partners to manage a portfolio of projects, including developing and managing detailed project plans, business cases, and budget
• Creating journey maps and pain point analyses to identify improvement opportunities
• Supporting the organization's employee engagement initiatives, including employee training efforts
• Advocating for improving the customer experience within the organization
• 5+ years of total experience in Management Consulting, Consumer Marketing or related field
• Bachelor's Degree from an accredited college or university in related field
• Microsoft Office /Suite proficient (Word, Excel, PowerPoint)
• Solid analytical and strategic thinking skills
• Able to multitask efficiently and effectively
• Master's Degree in a related field
• Must be able to manage multiple assignments on a daily basis
• Prepare written responses to the Better Business Bureau and government agencies including Attorney General Offices, Federal Communications Commission, Governmental Affairs, state officials, and so forth
• Able to take a case-by-case approach when handling customer concerns by reviewing the entire account history and taking multiple details into account when providing options for resolution
• Able to think outside the box (reason versus rules)
• Strong decision making skills. Includes the ability to identify and resolve real or potential problems independently and in an effective and timely manner
• Proficient writing skills and utilization of Microsoft Office. Includes Outlook to assist with time management and follow up
• Strong communication skills. Must be able to clearly present and express information verbally and in written form
• Provide creative solutions to customer escalations while balancing business needs
• Ensure that customers recently acquired have the best possible experience as evidenced through increasing activation rates
• Serve customers recently installed with superior attention as evidenced by a reduction in cancellation calls and declining churn
• Assist the customer in completing all prerequisites to becoming monitored in the shortest amount of time possible
• Recommend programs to improve customer satisfaction, operational efficiencies, and overall customer experience
• Understand customer complaint activity: what factors cause complaints, who makes complaints, when complaints are made and present findings to management
• Strive for the continuous improvement of customer experiences
• Drive to increase customer loyalty and retention through every experience
• Personally handle, follow-up, and resolve customer escalations, complaints, and questions
• Strive for 100% account completion whatever request is being fulfilled (while fulfilling a permit request, drive to obtain required passwords, codes, and complete address information)
• 70% - Monitor, resolve, and close cases within prescribed support queues within required SLAs
• 10% - Respond to customer correspondence in a professional manner
• 10% - Complete administrative duties including typing, copying, faxing, scanning, filing, mail processing, and distributing information as directed
• 5% - Conduct municipal permit research as assigned by supervisor/management
• 5% - Other duties as assigned by supervisor/management
• Strong command of Lifeshield policies and operational procedures
• Proficient in a Windows environment and with Microsoft Office
• Excellent telephone etiquette, verbal, and written communication skills
• Ability to work independently and demonstrate consistent follow through
• Strong team and interpersonal relationship skills conducive to team development
• Punctual, regular, and consistent attendance required
• Must be proficient in MS Office Suite Word, Excel, and Outlook
• Ability to quickly ascertain an issue and resolve it in a manner that satisfied the customer and adheres to company policy
• Ability to establish and maintain effective relationships with customers, employees, and other departments
• Ability to turn daily experiences into recommendations for management on how to improve the customer experience
• Ability to work independently, make judgment decisions, and demonstrate consistent follow through
• A complete and accurate understanding of user permits, the forms required, and the process customer must take to obtain permits
• Exercises good judgment in decision making in order to routinely deliver exceptional customer experiences
• Strong ability to identify and understand customer issues and then camper data from different sources to draw conclusions and drive the most appropriate course of action to solve the customer issue
• Report out to management when repeated complaints are driven by a policy, procedure, or practice within the organization
• Inspire team to provide the highest level of service to the customer by providing training, coaching and modeling the way
• Provide direction to employees during hours of operation as well as opening and closing the store on a rotation basis
• Assists with other operational activities including store and warehouse maintenance, helping to maintain a neat, clean, and inviting shopping environment
• Provides support with visual presentation, signage and pricing
• Years of Related Professional Experience: 2+
• While performing this job, the employee is regularly required to walk, stand, use hands and fingers to handle and feel objects, tools, or controls, stoop, kneel, or crouch

Senior Complaints & Customer Experience Specialist Resume Examples & Samples

• Substantial experience in complaints management
• Exceptional Customer Focus
• Strong Stakeholder Management

Customer Experience Specialist, South Korea Resume Examples & Samples

• Be a first point of contact to handle and resolve customer complaints
• Respond professionally to inbound phone calls, including urgent situations
• Fluent in Korean
• Under 2 years of work experience
• Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies is preferred, but not essential
• Early adopter of technology

Customer Experience Specialist, Japanese Resume Examples & Samples

• Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as our customers need us. Shifts may include evening or early morning hours
• Skilled and eloquent in writing
• Ability to work under pressure and adapt quickly to adverse situations

Customer Experience Specialist, Wrangler Resume Examples & Samples

• Assists with merchandise flow, including receiving shipments, replenishment, fitting room, returns, markdowns, and price management
• Performs other duties as requested by supervisor
• Prior experience in retail apparel environment desired
• High School Diploma
• The employee is occasionally required to climb and balance, frequently lift and/or move up to 25 lbs., and occasionally lift and/or move up to 50 lbs

Associate Customer Experience Specialist Resume Examples & Samples

• You are passionate about the end-user experience
• You have strong communication skills, spoken and in writing
• You have AEM Authoring experience
• You bring an analytical approach to business (previous analytics or merchandising experience is preferred)
• You are a creative problem solver
• You are extremely detail-oriented and organized
• Your previous experience in Customer Care and the retail industry is not required but highly preferred
• Coordinate operations of cash registers which includes opening and/or closing registers; verifying starting and ending banks; perform cash pickups at all transactions; Call for authorization and imprinting of cards
• Assist in training new Retail Service Associates on cash register operations and procedures
• Create break and lunch schedules for each register area every day
• Organize and return all fitting room merchandise to the selling floor
• Assist in maintaining merchandise visuals, making pricing signage to reflect any changes/revision assisting in markdowns on the selling floor
• Greet and assist customers on the selling floor and provides superior customer service
• Authorize all employee sales at the customer service desks
• Experience in a store leadership role or leading a retail department is preferred
• Previous experience in apparel environment is desired
• Communication, interpersonal and organizational skills
• Self-motivated with demonstrated initiative
• Ability to deliver superior customer service
• Frequently lift and/or move up to 20 lbs., occasionally lift and/or move up to 50 lbs

Customer Experience Specialist, Japan Resume Examples & Samples

• Identify and escalate issues appropriately
• Arbitrate in situations between users
• Proactively and independently work to meet targets and goals
• Fluent in Japanese
• Candidates who have experience in customer service or hospitality industry will be an added advantage
• Must be available for a regular schedule of 5 days work week (40 hours), mutually agreed with your Lead, able to work on weekends and public holidays. Shifts may include evening or early morning hours
• Patience, empathy, and a unique ability to manage stress
• Technical aptitude and the ability to pick up new technology quickly
• Active, passionate Airbnb user
• Experience with policy work, or help resource project management
• Answer incoming calls to support customers through the ordering process
• Process orders received via fax or email accurately and timely
• Manage the entirety of the ordering process; ensuring order accuracy, updating order changes, and delighting customers
• Proactively communicate with customers to give updates on important order changes
• Promote Parts Town resources and capabilities to new customers
• Enter customer orders with a high level of accuracy
• Address customer concerns, rectifying any errors
• A passion for helping customers
• 0-3 years’ experience in customer service
• The drive to exceed company goals and customer expectations
• Ability to multi-task without sacrificing accuracy
• Capacity to adapt to change in a fast paced environment
• Basic phone and computer knowledge
• Ensure the integrity of sentiment and issue collection
• Degree in Marketing, Organizational Development, Psychology, or Customer Experience or a related field is preferred
• Previous track record of success in customer experience management may be substituted for education
• Prior experience collecting and analyzing information or data
• Basic project management experience preferred
• Service transition management – creating a formal structure of service transition templates (forms, SOPs, support model) and using it for moves of responsibilities between GBS Tier 2 and Tier 1 teams or between business and GBS (WFA and HR Help teams)
• Process map/Protocol/RACI matrix creation for complex services
• Advisory on service improvements/automation
• Salesforce report and dashboard creation in order to show trends and insights about the service
• Defect management in cooperation with other teams
• New hire training management for HR Help and WFA teams (mainly coordination, application access governance, NOT content or physical training responsibility)
• Building and maintaining a knowledge database to improve customer service, for example maintaining FAQ’s and working with Intranet team to ensure updates visibility for the associates
• A diverse team-environment amongst highly energetic young professionals
• A truly international work environment as well as client group (within EMEA geographies)
• A chance to develop and shape your skill set and portfolio in a fast-paced, industry leading company
• An ice-cold Coke whenever you crave for it :)
• You love helping people and delight in creating a great customer experience
• You enjoy using Drupal, WordPress, or other content management tools
• You like to learn new things, because let’s face it: things just don’t stay the same
• Bonus points if you are comfortable editing CSS and working with Bootstrap 3
• Even more bonus points if you use GitHub
• You’ll work with clients who use our products and services, answering questions and training as necessary
• You’ll participate in scrum and development sprints with the support of your project manager
• You will help create websites and products in Drupal and/or WordPress by testing and documenting new features with the support of developers and designers
• You’ll keep your skills sharp through Stanford’s communities of practice and by attending conferences and training classes
• Familiarity with a range of programming and scripting languages
• Clear understanding of web standards and usability methods
• Demonstrated proficiency building applications in a web development framework
• In-depth knowledge of HTML, CSS, JavaScript, and related website development technologies and software
• Understanding of systems integration and various web devices and environments
• Ability to design and implement web services
• Familiarity with authentication and access control
• Knowledge of website delivery best practices

Customer Experience Specialist With Italian Resume Examples & Samples

• Upon reception of Customers orders, identify the relevant products, clarify the prices from the system and the Customer Database and book the orders in the ERP system
• Check the lead-times provided by the Plants, potentially get a shorter lead-time from the Plants if lead time is identified as too long, confirm the lead time on the order
• Support the Sales Office for all questions and direct them to appropriate contacts in other departments if needed
• Daily contact with customers, by phone and email
• Develop a specific area of expertise
• Organize and implement scanning of all orders and relevant documentation

Customer Experience Specialist With French Resume Examples & Samples

• Follow-up of customer orders from order entry until delivery and invoicing of the goods including organization of transports worldwide
• Contacts with production units and marketing, quality, application engineering and logistics departments
• Allocate to relevant Sales Offices all requests coming on the Company’s eCommerce internet site
• Various administration tasks related to customer files
• Receive, Review, Respond and maneuver emails from customers from multiple sources
• Special handling of Diamond Dealer customer requests / issues
• Approve / Decline loan extensions according to policy
• Work closely with multiple departments to resolve requests / issues
• Special projects as assigned
• Fluency in English and Norwegian
• Strong customer service and communication skills
• Strong work ethic
• Exhibit relationship building skills

Customer Experience Specialist, th Avenue Resume Examples & Samples

• Demonstrate eagerness and motivation to learn and interact with customers
• Demonstrates the ability to follow directives from both adidas Group and external suppliers
• Has a background in sports and is actively participating in a sport/team activity
• Able to apply customer service principles to day-to-day interactions
• Able to collaborate with team members on daily operational tasks
• Demonstrates and can apply product and seasonal learnings
• Aware of events and surroundings and able to apply the knowledge to daily interactions
• Aware of 3rd party learning and training materials and demonstrates competency
• Flexibility to work various consumer experience areas
• Has local knowledge of sporting events and city sporting events and is able to communicate them effectively to their team as unique selling points for products and services
• Must practice at least one sport relevant to the category
• Has real experience with adidas brand products in the category they represent
• Must have above-average knowledge on products and understands the key product offerings for category
• Processes orders through both the Parts and Commercial channels accurately and within 4 hours of order receipt. Manage internal customer expectations by clearly communicating our commitments, and keeping customers informed of order status. Continuously look for opportunities focused on ease of doing business. Identify replacement coil needed based on drawings, pictures, and/or original unit information and processing coil quotes through multiple sales channels and communication channels (email, phone, etc..) with a high level of accuracy
• Manage customer issues and utilize our problem solving tools to identify root cause. Partner with cross-functional teams to develop countermeasures and solutions that address the root cause. Implement MDI/Visual Management to help drive operational excellence within customer experience. Create standard work for specific job functions and continuously drive process improvements to improve overall work efficiency. Identify and lead JDIs, projects, and Rapid Improvement Events
• Participate in daily Gemba meetings and provide customer insight to the manufacturing, operations, and materials group. Partner with the production team to ensure coils are completed and shipped on-time, and collaborate with the master scheduler to ensure schedule meets customer expectations
• Leveraging the customer feedback engaging the functions and field leaders to identify key opportunities to improve the customer experience
• Engage with teams in other functional areas outside of the facility to manage key customer support issues and processes (ABU Expediting, Warranty/Tech Support) to enhance productivity and improve the Customer Experience
• Associate's degree required, Bachelor's degree preferred
• Minimum 2 years’ experience in customer service
• Must be able to work in a fast paced environment with diverse people and skill sets
• Must be able to maneuver through multiple systems and software
• Exceptional people and communication skills
• Flexibility in work hours based on customer demands
• Demonstrated ability to solve problems and understand continuous improvement
• Map all of the customer touchpoints (pre, during and post) involved in maintenance visits and ensure that these key moments build customer satisfaction
• Develop and maintain the Service Center Customer Experience Standards – ensure awareness of and adherence to the Customer Experience Manual, implement new initiatives, conduct audits to ensure alignment with the Customer Experience Overhaul, report on performance and drive implementation of any corrective actions
• Greet customers and act as customer concierge for their Service Center visit
• Ensure tracking of customer preferences
• Support booking and reservations of customer hotels, cars, restaurants, etc
• Provide pertinent local information to customers tailored to their preferences and visits
• Ensure the customer-facing areas are consistent with the Bombardier Business Aircraft brand in terms of amenities, design and experience
• Ensure customer communications are well-managed and implemented consistently, per the Customer Experience Manual
• Work with facilities and the Service Center GM to ensure that the Service Center has the right décor, customer amenities and general environment to offer a superb and consistent customer experience aligned with the BBA brand
• Layout the guidelines for the Service Center customer experience to all Service Center staff, in alignment with the Customer Experience Manual
• Design and conduct product knowledge and practical knowledge information sessions for the Service Center employees
• Monitor results of weekly NPS customer satisfaction survey and recommend/implement corrective actions to improve the customer experience
• Ensure every customer touchpoint at the Service Center is consistent with the BBA brand
• Work with the merchandising coordinator for BBA to implement the Service Center gifting strategy
• Develop and implement a standard customer experience across sites and products
• Participate in meetings with customer experience specialists to identify best practices
• Conduct audits of the Service Centers based on the Customer Experience Overhaul project
• Work with Service Center GM to ensure consistent rollout, training and implementation of customer communication protocols as well as the Customer Experience Manual
• Provide feedback to organization regarding operational improvements and implementv
• You hold a Bachelor’s degree or equivalent experience
• You have 5-10 years of experience or equivalent in a customer-facing role – concierge, customer experience specialist, customer services
• Knowledge of the business aviation industry is an asset
• You have a strong customer focused approach, team work, leadership, communications and interpersonal skills
• You have the ability to manage your time and priorities efficiently
• You take initiative, are innovative and are able to work autonomously
• Whether your candidacy is moving on to the next step of the hiring process or not, we will keep you informed by email or by phone
• Ability to ‘Delight the Customer’ in all interactions by
• Associate or Bachelor’s degree highly preferred. High school diploma required
• Minimum 1 year experience in a customer service related field required
• Hiring shift 11:30AM – 8PM with the potential to move to other available shifts based on department staffing needs. Customer Service team is open 8:30AM-8PM
• Possess a positive, outgoing, ‘Delight the Customer’ attitude in all interactions
• Able to work both in a team environment and independently
• Able to adapt and be flexible in various situations
• Strong work ethic; willing to go the extra mile to deliver quality work
• Excellent written and oral communication skills, especially over the telephone – both internally and externally
• Exceptional time management skills and ability to multitask and prioritize work
• Effective problem solving and analytical skills
• Sales skills with the ability to influence customers preferred
• Proficient in Microsoft Office suite and web-based applications
• Driving solutions to improve the customer experience and performance metrics
• Proactively manage large scale customer impacting issues and root cause resolution
• Scoping, analyzing, and completing projects/processes that will improve the Customer Experience and key performance metrics
• Preparation of documentation for monthly and quarterly business reviews
• Strong Influencing skills that can persuade a cross-organizational team to modify processes to improve customer experience
• Strong track record of cross organizational relationship building
• High level of excel knowledge and computer literacy
• Strong Analytical skills and Customer focus
• Experience in analysis (Customer Service analysis or Operations analysis) preferred
• Proven experience in Lean or Six Sigma implementation

Senior Customer Experience Specialist Resume Examples & Samples

• Ensuring communication bridges are initiated and upheld between CS and other Amazon teams
• Scoping, analyzing, and completing projects/processes that will improve the Prime Customer Experience and key performance metrics
• Identifying and challenging any negative effects on the Customer Experience prior to new launches and improvement projects
• Preparing ocumentation for monthly and quarterly business reviews
• Proactively managing large scale customer impacting issues and root cause resolution
• Championing the voice of the customer to drive change within every step of the customer and delivery experience
• Track record of sourcing and analyzing multiple sources of data to provide clear reporting of issues and how they affect customers
• Demonstrated skills in communicating (both written and verbal), and influencing stakeholders across multiple disciplines and different levels of the business
• Outstanding customer obsession with the drive to ‘Think Big’ about opportunities to change a given customer experience
• Capability to make efficient and effective decisions to deliver the needs of the customer and the business
• Flexibility to respond quickly to change and reprioritize in the face of emerging issues
• Ability to dive deep and problem solve, sometimes with limited information
• High proficiency in SQL and Microsoft Excel, with exceptional analytical skills
• 2+ years of project/program management experience
• Strong track record of cross-organisational relationship building
• Six Sigma experience
• Logistics/Supply chain experience
• |Accountabilities
• Act as a primary resource for NPS alert follow-up, escalations and account saves stemming from Sales
• Quickly resolve problems for customers
• Take ownership of customer issues and follow through to resolution
• Exhibit a passion to deliver superior client services by going above and beyond; doing whatever it takes to ensure each client contact is a positive experience with LexisNexis
• Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise - resulting in increased customer confidence in LexisNexis as their service provider
• Manage the escalation process for unresolved customer problems
• Communicate and track the progress of open issues
• Accurately update reporting and tracking of daily activities
• Bachelor?s degree or equivalent work experience
• Highly developed written and verbal communication skills
• Ability to use Microsoft Office applications (including Word, Excel, Powerpoint and Outlook)
• Experience with CRM systems and Lexis Advance product plus
• Previous experience working with customers in B2C or B2B environment is preferred
• Strong Critical thinking and problem solving skills
• Demonstrates resourcefulness to thrive in a fast-paced environment
• Written and oral communication skills with attention to detail
• Must possess excellent customer service attitude/skills
• Business process knowledge
• Must excel in multi-tasking and organization
• Must be proficient user of Discover / nGen and InContact systems
• 2 or more year college degree preferred (but not required)
• Industry knowledge or experience equivalent
• Customer service experience (at least 2 years)
• Provide friendly and efficient service to the worldwide community
• Be a first point of contact to handle and resolve customer complaints within the specified SLAs
• Handle inbound/outbound phone calls professionally, including urgent situations
• Take proactive initiatives to improve processes
• Ability to prepare and analyse hotel data reports
• Schedule freight orders or pickup/delivery appointments for new and existing customers
• Ensure freight volume meets capacity for assigned market areas to maximize revenue
• Enter customer orders into the JBHT system and track loads to ensure on time, damage-free service
• Ability to communicate well with outside customers and internal contacts
• Mentor and coach frontline agents via phone queue. Coach CSC agents regarding questions, escalations, system problems, knowledge gaps. Track agent questions by type and frequency in a central tracking tool, to inform approach to training and performance management by Operations Team Leaders. Identify agent needs and development areas to provide peer to peer feedback to team members. Model best practice behaviours while coaching using various methods, such as skills practice, mentoring, taking live calls with the agent listening
• Manage the majority of escalated calls into the call centre (transferred in from frontline agents). Drive an enhanced customer experience by handling escalated customer issues with empathy and resolve to address root cause issues – own the customer. Manage the follow through on customer issues independently by liaising directly with store and/or field associates.Follow, model and coach to the Quality GREAT model
• Handle inbound customer calls as assigned based on service level need
• Work in compliance with all laws and regulations and attend or complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others and perform other duties as required
• Build rapport with each customer and demonstrate a helpful demeanor
• Take ownership of customers’ issues, aiming for one-call resolution
• Achieve effective and timely resolution of customer inquiries
• Perform hands-on technical diagnosis and resolution of mechanical issues
• Maintain customer account information
• Complete tracking of all interactions with customers in a computerized database
• Perform order entry
• Maintain superior attendance and punctuality
• Maintain a consistently high level of productivity
• Produce accurate and complete documentation of customer interactions and activities
• Embody the qualities of an engaged, motivated, proactive team member
• Align daily activities to fulfill Dyson business objectives
• Demonstrate resilience and adaptability in a continuously changing work environment
• Relish opportunities to pick up new activities that fall broadly in the purpose of the role
• One year call center experience preferred
• Knowledge of customer relationship management software (Siebel) and call management systems (Avaya BCMS/CMS) preferred
• High level of customer service orientation required—a desire to help or serve others, to identify and meet their need
• Strong written, verbal and interpersonal skills
• Background that includes daily application of the following skills: negotiation, analytical & conceptual thinking, and customer service
• Ability to push, pull and lift up to 30lbs
• Bilingual skills a plus

Work From Home Customer Experience Specialist Resume Examples & Samples

• Deliver an outstanding positive customer experience
• Trouble-shoot customer issues at the customers’ level of understanding
• Track warranty parts and repairs
• Uphold Dyson and Contact Center standards of performance
• Sustain a high level of call quality at all times
• Take ownership of the impact of decisions and actions
• Support all team members in achieving goals
• Communicate trends to the management team
• Exercise sound judgment in all interactions
• Fulfill other duties as required
• Take initiative to think outside the box and identify opportunities for improvement
• Identify problems and find solutions
• Minimum of three years experience in a high quality customer service role required
• High School diploma or equivalent required, some college preferred
• Ability to understand the Dyson brand and uphold its integrity
• Ability to work a flexible schedule which may include evenings and weekends and required overtime
• Proven technical aptitude
• Proven experience of working in a team
• Bilingual Portuguese requires, Spanish is a plus
• ONLINE CUSTOMER SERVICE
• Relish opportunities to pick up new activities that fall broadly in the purpose of this role
• Fix things that you can see need fixing
• Special projects as needed
• Minimum 2 years experience in a customer service position, call center experience preferred
• 1+ years of experience in an online customer support role required
• Experience with social media websites (i.e. Facebook, Twitter, Yahoo Answers, YouTube, etc.)
• Experience working in a major ecommerce customer support environment preferred
• Experience working with a CRM program for a consumer brand preferred
• Experience with Quality Assurance testing of a major ecommerce website preferred
• Strong/advanced written and oral communication skills required and must be demonstrated
• Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook preferred
• Ability to type 50 wpm
• Knowing when to work independently and when to ask for help Evening and weekend hours required
• Preparation of documentation for Monthly CS Retail Calls
• Proactively manage large scale customer impacting issues
• Project management work
• Strong track record of cross organisational relationship building
• High level of computer literacy
• Project management experience (1+ years)

Treasury Management Customer Experience Specialist Resume Examples & Samples

• 3-5 years of experience
• Basic to intermediate knowledge of Microsoft Office applications
• Ability to work in a team environment, resolve problems independently, inform management of all issues and work with a sense of urgency while maintaining close attention to detail
• Understanding of TM products and services, or commercial banking
• Serve as single point of contact to customers, purchasing new/pre-owned systems (machines), from order receipt through successful installation for an established territory
• Works cross functionally with all ZEISS departments to facilitate flawless order processing, management, and installation
• Initiating regular communication with customers to keep them informed of their order status, any issues, and ensuring all pre and post-delivery (training, installation checklist, logistics, installation, etc.) processes are completed
• Review and process customer purchase orders
• Acknowledge customer sales orders according to Customer Care procedures
• Prepare order information, including acknowledgement letter and notification of appropriate departments when applicable
• Responsible to work with Production, Planning and ZEISS affiliates to determine product availability and communicate to customers as required
• Coordinate and monitor post order and post shipment communication
• Delivery and installation scheduling
• Assist customers with training scheduling
• Responsible for all machine and product returns
• Financial and Quality Audit Compliance
• Basic understanding of Legal Control and Denied Parties
• Maintain open and closed customer order files
• Ensures that all quality documents, appropriate correspondence and production information and invoices are kept in order
• Meet all financial and quality audit standards for document archives
• Inform Manager of important developments, potential problems, and related information necessary for effective management
• Support Manager as necessary with other tasks. In addition to reports, analysis and review of orders, special projects, process improvements, provide back up to other Customer Care areas, and other duties as directed. Other responsibilities may include acting as department contact, cover meetings, answer questions, and support team members in Manager’s absence
• Manage assigned accounts and continuously promote ADESA’s and their associated businesses full suite of services for new business opportunities within established accounts
• Provides Private Label support to all of ADESA Canada’s Upstream Remarketing clients
• Provides support to auction sites, when required, to assist with marketing, call and promotional campaigns
• Builds, enhances and nurtures customer relationships to secure customer loyalty and repeat business
• Resolves customer issues and complaints by taking immediate action independently or referring customer to appropriate department
• Promotes the value added services of ADESA and their associated businesses
• Persuasively explains to customers how company’s products and services can reduce customers’ costs
• Excellent oral communication and presentation skills
• 3 to 5 years sales experience in the automotive or vehicle remarketing industry would be an asset
• Goal oriented, persuasive and ability to persevere and remain positive when faced with obstacles
• Ability to work independently and as part of a team
• Very good understanding of methods for promoting and supporting products and services
• Very good problem-solving skills
• High School diploma required
• College or University degree in related field of study recommended
• Knowledge of Microsoft Office Suite and good aptitude with computers
• Salesforce experience an asset

Main & Vine Customer Experience Specialist Resume Examples & Samples

• Acknowledge, assist and appreciate customers by offering help, answering questions and thanking them so they will feel welcome and important
• Offer product samples to help customers discover and learn about products
• Communicate new and on-going special programs and promotions
• Stay current with present, future, seasonal, and special ads
• Adhere to all local, state and federal laws, food safety and company guidelines
• Demonstrate and lead behaviors related to Customer and Associate 1st Promise
• Initiate interaction with customers; ask questions regarding their shopping needs and follow up on all requests
• Practice preventive maintenance by properly inspecting equipment and notify management of any items in need of repair
• Maintain clean sales floor and backroom as directed
• Must be able to perform the essential functions of this position with or without reasonable
• Must be a minimum of 18 years old
• Must possess or obtain a state required food handler’s permit
• Knowledge of basic math (counting, addition, and subtraction)
• Retail experience
• Ensure the accurate and timely resolution of customer incidents
• Review and Triage all First Notices of Loss (FNOL) called in by the Field for assessment of proper direction
• Respond to all incidents reported by contacting the guest involved and expressing our sincere appreciation for their business and apologies for a less than favorable experience
• Identify those incidents that can be immediately resolved by offering the guest dining/gift cards and resolve the incident accordingly
• Process correspondence to all guests whose incidents have been resolved through dining/gift cards
• Provide brief description to the guest of an understanding of their concerns and educate them on the claims handling process for all of those incidents that are unable to be resolved through dining/gift cards
• Escalate and send for claims conversion all of those incidents that are unable to be resolved with dining/gift cards
• Support continuous improvement initiatives within the Risk Management Department to deliver effective customer service through the dining/gift card program
• Other job-related duties as assigned
• High School Diploma or equivalent combination of education/experience required
• Availability to work a flexible schedule, including at least part of one weekend day, preferred
• Superior telephone skills/presence required
• Prior experience working in a customer service capacity strongly preferred
• Prior experience working in a restaurant environment very helpful
• Understanding of the insurance claims handling process helpful
• Strong interpersonal and listening skills
• Ability to work with diverse people
• Ability to maintain compassion and professionalism under pressure
• Ability to deliver high quality customer service, consistently, in a courteous manner, striving for 100% customer satisfaction
• Ability to deal effectively and patiently with frustrated and dissatisfied customers
• Ability to handle multiple customer incidents efficiently in a fast paced environment
• Ability to prioritize and recognize complicated incidents/claims that should be escalated
• Good computer skills and ability to learn new computer programs easily
• Working knowledge of Microsoft Suite of products (Outlook, Word, etc.)
• Bi-lingual skills are a plus
• Attention to detail along with excellent organizational and documentation skills
• Ability to work as a team member and collaborate effectively within the Risk Management Department
• Demonstrated proficiency using Microsoft Excel, Word and Outlook
• Demonstrated success composing e-mails that are articulate, and grammatically correct
• Maintaining Customer Focus
• Negotiating/Presentation Skills/Written Communications
• Time Management/Organizing/Priority Setting
• Able to make quality decisions, works with integrity and trust
• Demonstrates ability for technical learning, learning on the fly and self-development
• Provide Rich Insights:Effectively develop insights into top customer pain points and root cause across multiple data sources. Leverages strong analytical skills to quantify and forecast impacts
• Share Impact and Influence Prioritization:Ability to monitor change in datasets over time and create dashboards and stories to socialize learnings. Responds to emerging issues and influencesprioritization with quantifiable data
• Build Relationships:Builds and maintains deep relationships with Product Management, Development, and VOC (Voice of Customer) teams. Active contributor to product development lifecycle, embeds with teams from planning through release to share customer insights and care backed perspectives. Contributes feedback on roadmap and designs. Regularly provides insights to support care priorities
• Product Specialist:Maintains deep technical knowledge of product areas and provides insight into customer usage and needs
• Team Growth and Process Improvement:As a Senior Customer Experience specialists, he or she is expected to provide leadership, direction, and inspiration to develop others. He or she will drive process improvement within the team
• Possess strong business acumen, self-motivated, and able to effectively manage multiple priorities
• Available to attend meetings with global teams after normal US working hours
• Ability to work well through ambiguity, confidence in making tough calls and leading through adversity with a sharp focus on desired outcomes
• Strong analytical skills, able to synthesize insights from varied sets of data and identify themes
• Ensures overall service and solution delivery to achieve quality customer outcomes
• Acts as primary contact for the client and behaves professionally to support client retention / renewal
• Participates in regular customer and partner meetings to review service plans and recommends improvement to services
• Delivers cost reduction goals and demonstrates ownership of revenue goals aligned with Sales
• Interprets data provided by the customer to help drive effective business decisions
• Minimum of 2- 5 years of experience
• English fluency – written and verbal. Local language requirement may also apply
• Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
• Customer service values / orientation
• Demonstrates an understanding of key financial factors
• Full knowledge of job related knowledge and procedures
• Persuasively explains to customers how company’s products and services can reduce customers’ costs and enhance their businesses
• Provides customer training as required
• Keep up to date with information about product and service innovations, changing needs of customers, market conditions and competitors and adjusts sales strategy accordingly
• Analyzes sales data, prepares reports, regular use of Salesforce and carries out other administrative duties associated with sales function
• Identify critical user experiences that underpin work across the organisation, converting this in to design implications for prototyping, testing and development
• Bring design thinking concepts into the design of user solutions and infuse it within development, physical infrastructure and data tribes colleagues and key collaboration partners
• Hands-on expertise in information architecture, user story development, storyboarding, mock-ups, highly interactive prototypes and service design
• Skilled in design of CX metrics to measure and track the impact of design
• Researching interaction design trends
• Mentor and coach frontline agents via phone queue. Coach CSC agents regarding questions, escalations, system problems and knowledge gaps. Track agent questions by type and frequency in a central tracking tool, to inform approach to training and performance management by Operations Team Leaders
• Identify agent needs and development areas to provide peer to peer feedback to team members. Model best practice behaviors while coaching using various methods, such as skills practice, mentoring, taking live calls with the agent listening
• Excellent customer service and technical skills
• Strong analytical (e.g., trend analysis) and organizational skills
• Ability to influence without authority (e.g., ability to motivate others)
• Proficient in Microsoft Office, web-based applications and tools
• Ability to multi task and navigate through various systems and screens
• Working knowledge of call center operations
• Email: [email protected]
• Fax: 613-391-3010
• Plans, schedules and executes regular customer and partner meetings to review service plans and recommends improvement to services
• May negotiate and drive large service contract renewals to completion, utilizing pricing and service offerings
• Advanced degree
• Intermediate to advanced level skills in Microsoft business applications including Word, Excel and Outlook
• Intermediate to advanced skills in delegation and follow up
• Gain and maintain a reliable knowledge of products sold within the store; enthusiastically respond to customer questions, make product recommendations and guide them to location of specific items
• Label, stock and inventory store merchandise
• Process customer transactions accurately in an efficient manor
• Answer incoming phone calls in a professional manner and ensure customer inquiries/expectations are satisfied
• Unload product from delivery vehicles following appropriate procedures
• Ensure proper temperatures in cases and coolers are maintained
• Follow company policy and guidelines on restricted sale items
• Ability to handle stressful situations
• Translate business needs into actions that will elevate our Employees’ Experience
• Perform Root Cause and Gap Analyses
• Use Salesforce reports highlighting trends and insights of the services delivered to identify improvement areas and design initiatives to address those
• Build and maintain a knowledge database within the center
• A meaningful role with a tangible impact
• A truly international working culture as well as client group (within EMEA geographies)
• Provide Rich Insights: Effectively develop insights into top customer pain points and root cause across multiple data sources. Leverages strong analytical skills to quantify and forecast impacts
• Share Impact and Influence Prioritization: Ability to monitor change in datasets over time and create dashboards and stories to socialize learnings. Responds to emerging issues and influences prioritization with quantifiable data
• Build Relationships: Builds and maintains deep relationships with Product Management, Development, and VOC (Voice of Customer) teams. Active contributor to product development lifecycle, embeds with teams from planning through release to share customer insights and care backed perspectives. Contributes feedback on roadmap and designs. Regularly provides insights to support care priorities
• Engage Cross Functionally: Effectively partners with VOC Leaders, Analytics teams, Product Development, and other groups across Intuit. Shares information to prioritize initiatives, and communicates regularly to senior leaders and teams across organization
• Product Specialist: Maintains deep technical knowledge of product areas and provides insight into customer usage and needs
• Team Growth and Process Improvement: As a Senior Customer Experience specialists, he or she is expected to provide leadership, direction, and inspiration to develop others. He or she will drive process improvement within the team
• Outstanding verbal, written communication, presentation and group facilitation skills. Ability to effectively interact with technical and non-technical groups. Can clearly communicate objectives, plans, status, and results. Ability to craft compelling stories that inspire action
• Ability to drive change in a matrix organization, with proven experience driving cross-functional team alignment
• Demonstrated ability to build strong partnerships across organizations in order to deliver the best outcome for customers
• Demonstrated proficiency in process development, implementation and improvement
• Continuously improve team performance by providing coaching and mentoring. Willingness to learn new things and teach others what you know
• Excellent skills in Microsoft Office (Word, Excel, PowerPoint, etc.)

Digital Customer Experience Specialist Resume Examples & Samples

• Undertake and provide coaching on the analysis, design and evaluation of customer experience for innovative technology solutions
• Apply design thinking concepts in the design of user solutions
• Contribute to the development, review and improvement of the approach, tools and processes for undertaking user research and experience design
• Analyse the implications of context of use for system development
• Ideate, prototype and test customer experience solutions
• Create and embed routines / patterns to communicate critical personas and user journeys with other tribes in data, software development and hardware to drive the technical design and development of customer experience solutions
• Hands-on expertise in information architecture, user story development, storyboarding, mock-ups and highly interactive prototypes, and service design
• Understanding of system development lifecycle approaches and how CX is applied within, including mobile applications, augmented reality and virtual reality
• Capability with customer experience design for software, web applications, consumer electronics and/or mobile devices
• Experience design work processes, services and interaction with digital at the core
• Experience with customer experience design from remote operators to office-based professionals
• Skilled in one or more visual design tools
• Has experience in design of CX metrics to measure and track the impact of design changes on customer experience
• Driving innovative solutions within platform constraints and technical limitations
• Experience using both qualitative and quantitative data to drive design decisions
• 18 weeks paid parental leave
• State-of-the-art facilities with WiFi enabled indoor and outdoor spaces collaboration and versatility; and
• Participate in the delivery process of new and used vehicles trying to “wow” customers with “how to” information
• Intervene in any customer dissatisfaction that arises
• Be the dealership “go to” person for customer questions whether technical, finance, service or parts oriented
• Assist in all areas of the dealership including sales floor, service area and parts department
• Responsible for ensuring smooth flow of customer processes within the store, assisting in administrative duties when required
• Sell available subscription services as needed
• Initiate and maintain communication bridges between DE Customer Service (CS) and other Amazon teams (Retail, Fulfillment Centers, Technical Teams, Finance, Seller Support, Editorial, Training, QA, Payments, CS Colleagues in UK, France, Spain, Italy)
• Identify customer pain points and drive projects to improve the customer experience and key metrics
• Identify and challenge any negative effects on the Customer Experience prior to new launches, promotions, mass mails and improvement projects
• Proactively manage customer impacting issues as they come up in a troubleshooting mode
• Construct and send mass customer communication
• Provide analysis, write-ups and regular reporting of customer impacting issues
• Keep management informed of changes in and outside CS that have impact on customer experience
• Strong influencing skills that can persuade a cross-organizational team to modify processes to improve customer experience
• Excellent speaking-listening-writing skills
• Proactive self-starter
• Demonstrated experience in presenting to and working with all levels, Senior Management
• Customer focus, ability to walk in customer’s shoes, standing up as customer advocate, always
• Excellent planning, organizational and time management skills
• Willingness to roll up sleeves and take care of emerging operational issues hands on
• High level of computer literacy, Strong Excel and Word skills
• Strong analytical skills and process orientation
• Experience in analysis (Customer Service analysis or Operations analysis)
• Welcome New Customers and Validate Customer Set Up: With high excitement, formally welcomes new customers to Staples Business Advantage. Reinforce the benefits of using Staples Advantage as a one stop shop for all business needs to include office supplies, print and marketing, technology and high end office furniture. Confirm the account is properly set up in Salesforce.com and accurate pricing, invoicing and decision makers and ship-to’s are reflected
• Customer Education: Educates new customers on how to use the StaplesAdvantage.com site via a detailed demo to include but not limited to very useful features and benefits, order approval process, adding new users, creating shopping lists, leveraging search features. Trains customers on the Premium Membership Program offerings and Omni channel features
• Seamless Warm Handoff to the Account Owner: Guides new customers through the set up process to ensure they get up and running quickly, then smoothly transitions them to their long term account manager
• High school diploma, college degree preferred
• 1 year experience in a sales or service environment
• Organized and attention to detail
• Effective Phone Skills
• Strong verbal and written communication; active listener
• Proven ability to build strong and productive relationships with customers
• Adaptable to change
• Outgoing, friendly and energetic
• Business acumen, professional attitude
• Customer focus, ability to walk in customer’s shoes, advocating on behalf of the customer
• High level of computer literacy, strong Excel and Word skills
• Fluency in English and Turkish, and German at minimum basic level
• Analytical experience (Customer Service or Operations focused)
• Monitor feedback across channels including Opinion Lab, Customer Service & Engagement (CSE), Chat, Social, App Store and Google Play store to identify irritants
• Develop reporting to communicate irritants identified by feedback channel
• Create and groom user stories to correct online features and/or functionalities
• Utilize and expand the usage of Tealeaf - site replay, heat mapping and monitoring software
• Lead customer experience efforts to improve the Technical Error message experience
• Develop plan to improve Discover App ranking in Google Play and App Store

Night Customer Experience Specialist Resume Examples & Samples

• Self-starter, able to complete tasks with little to no direction
• Solicit freight from existing and new customer to meet volume and utilization requirements
• Foster excellent customer relations by ensuring on-time service and prompt handling of customer requirements to maximize freight potential
• Enter customer orders into the JBHT system and track loads as required to ensure on time, damage free service
• Set pick up and delivery appointments to ensure timely delivery and maximize customer satisfaction
• Manage trailer pools for their assigned customers to meet their needs and ensure adequate equipment utilization
• Negotiate spot prices to secure incremental volume to meet capacity needs
• Ensure freight volume meets or exceeds capacity requirements for their assigned market areas to maximize revenue
• Act as expert on the team, available over Slack and on the floor during shifts to help deliver best in class service
• Support the growth of the CET team through active engagement in the recruiting process
• Assist in onboarding new associates in CET culture and outcomes
• Create processes for responding to inquiries about new partnerships and promotions
• Create an exceptional, personalized service experience for new Lyft users
• Provide coaching on customer experience
• Provide friendly, timely support to escalated Lyft drivers and passengers via phone, chat, social or email
• Deep dive into promotions/partnership NPS and execute the calling of detractors and promoters
• Responsible for interval service level and maintaining associate engagement in delivering timely support
• Proactively identify operational improvements
• Responsible for maintaining team knowledge base (recipes)
• Proactively communicate releases and team updates to associates and partners
• Consistently produces actionable, error-free work
• Mentor associates in a fast-paced environment
• Collaborate with Specialist in San Francisco
• Solicit feedback from partner sites on issues/trends
• Active participant in Lyft's culture
• Participates in community events
• Represents CET Mindset (scrappy, owner, accountable, customer focused)
• 2+ years' experience in customer support and minimum
• 1+ year experience on Lyft CET team
• Flexible schedule, willing to work off­ hours and weekends
• Dependable and punctual with time management skills
• Advanced problem-solving skills ­with the ability to think creatively to resolve difficult situations
• Comfortable in a fast-­paced environment, subject to rapid change and uncertainty
• Ability to work autonomously
• Provides support to distributors, the sales team and general business operations. Must be a team player and a self-starter that can cope with changing information and heavy inter-departmental interaction
• Build customer-centric relationships with distributor partners at all levels to anticipate and exceed customer needs
• Staffs the customer service 800 line
• Processes orders and provides account management for established customers including delivery negotiation, expediting and order status communication within an industry and geographical location
• Answers Salesforce.com and email inquiries from distributors
• 2-5 years customer service experience in a call center environment
• Sales or Marketing experience a plus
• Analytical and problem solving ability
• Excellent interpersonal and relationship building skills
• Influencing skills
• Ability to handle pressure, multitask effectively, and say ‘No’ when appropriate
• Ability to get things done through motivating others
• Accuracy and attention to detail

Digital Best Customer Experience Specialist Resume Examples & Samples

• Coordinating the rollout of digital signage across the network, in conjunction with key stakeholders
• Managing all dealer onsite communications regarding digital signage (including information packs, pre-site surveys, onsite surveys and installation appointments)
• Hosting regular meetings with the Salesforce CRM team to share knowledge about the CRM project or other BCE projects and to interface with BCE projects/systems
• Supporting the implementation of OneWeb alongside Daimler AG and the Marketing Department
• Assisting with the rollout of a Digital Service Drive, conducting testing with pilot dealers, and compiling feedback from testing
• Working with the Project Team and Daimler AG to set up a Digital Commerce Platform, investigating fulfilment options for online sales and helping pilot online sales
• Advertising, Sales, or Telecommunication skill preferred
• Accounts Receivable and billing/invoice experience
• Credit and Collections experience
• MS Excel, Word, and PowerPoint
• Must have a solid understanding of accounting principles
• Ability to work in fast paced environment
• Ability to travel 10%
• Experience with training and facilitation of small to medium size groups
• Customer service experience
• Accounts receivable and billing/invoice experience
• Credit and collections experience
• Excellent oral, written, and presentation based communication skills
• Ability to travel 25%
• Review and answer general payment received/delivery, invoice
• Process and assist customers with credit card payments via phone
• Review customer invoice requests to provide solutions that provide a
• Support learning strategy by
• 5+ years of operational experience
• Retail leadership & management experience; Experienced in coaching, leading and motivating others
• Demonstrated excellent customer service skills
• Expertise in department specific merchandising, operational knowledge in processes and standards and customer experience
• The ability to facilitate, coach, train, assess and evaluate employees in both a group as well as an individual setting
• Excellent problem solving, communication, organizational, facilitation, presentation, project management and interpersonal skills
• Must be able to manage multiple concurrent projects
• Strong change management skills
• Demonstrated ability to make sound judgments and decisions
• Ability to adapt positively to a changing environment and shifting priorities
• Strong team player with self-discipline and motivation to work independently
• Strong diagnostic analytical skills (Root cause analysis)
• Evening and weekend work required. Travel as required
• SAP Systems Specialist supporting the nofrills Banner with retailer support on maintaining proper levels of PI accuracy and SAP processes
• Support stores with product flow from receiving to point-of-sale
• Subject Matter Expert for stores related to SAP, IPFR, BOSS, Planograms maintenance, Replenishment, Receiving (BDR), Perpetual Inventory (Practices/Processes, Accuracy, amount of manual orders)
• Planogram Process review – up-to-date and accurate, execution, compliance, LMV/GA assortment support, assistance with assortment/NOF issues and resolution
• Receiving oversight – BDR practices and procedures being followed; contact to receiving personnel, vendor resolution, DSD schedule uploads, ASN vendor review
• P.I. Maintenance reporting support – Store validation of process to scorecard, i.e., hole counts, cycle counts, scrapping, manual ordering
• Provide input into the development, testing, revision and implementation of improved processes or standards through new innovation in SAP upgrades and recommendations at reducing operating costs and improving accuracy in inventory management
• Identify opportunities to further develop and implement improved retail ordering and inventory management methods
• Provide stores with the required operational direction in support of ordering and replenishment systems knowledge
• Reinforce the FACT disciplines noted for store operating procedures and prepare and deliver additional instruction as required to build technical and operational knowledge
• Remain current on business systems technologies; their applications and risk observed in retail operations to General Managers
• Assist owners with understanding SAP Security Protocol by ensuring their employees are appropriately loaded into the Employee Lifecycle Manager (ELM) IT system
• Provide STAS training and Demand curve subject matter experts
• Provide Pay-Roll liaison and trainers for store input
• Provide Bookkeeper training and BDR process to customer statement input and reconciliation
• Retailer liaison to daily operational SAP questions and troubleshooting to emailed/phone concerns. Detailed communication trail for stakeholders to rectify any items that require additional support
• Perpetual Inventory Management experience (system knowledge of SAP, IPFR, PI Practices, Planograms, Replenishment)
• Retail leadership & management experience
• Experienced in coaching, leading and motivating others
• Role will be based out of Winnipeg
• Reflective of Loblaw Culture, Leadership Behaviours and Shared Values
• Training completion stats (CES-delivered training)
• Training feedback evaluation scores (CES-delivered training)
• Trainee test results (specific scores – individual/district, etc.)
• Department contribution - store/district vs. banner average
• Key category performance – district vs. banner average
• NPS, C-SAT & LAR scores – district vs. banner average
• District sales – district vs. banner
• Shrink and scrapping level – store/district vs. banner average
• Turnover reduction – district vs. banner rates
• PI accuracy – store/district vs. banner average
• Work with interfacing functions to ensure timely and accurate processing of customer quotes and orders (Feasibility, Packaging Engineering, Chemical Formulations, Accounting, Pricing, BioProduction PMO team members, and Customer Service)
• Ensure Service Level Agreements and requested delivery dates are met for all customer orders for given account assignments
• Serve as the customer advocate throughout internal processes. Troubleshoot, escalate and resolve issues and risks jeopardizing customer commitments. Communicate action plans and resolution to customer in a timely manner
• Adhere to Custom Order Database data integrity best practices
• Meet BioProduction business objectives around inquiry turn-around time, customer service level targets, order conversion rates, and revenue goals
• Run reports, analyze data, develop presentations, lead customer conference calls, and participate in customer audits
• Self-motivating, multi-task oriented, reliable, and demonstrates the ability to navigate difficult situations
• Strong communications skills, both written and verbal
• Minimum 2 years’ experience in a customer service position
• CorePower Yoga Teacher Training certification preferred
• This position is based in our Denver, CO Studio Support Center and applicants must reside in the Denver Metropolitan Area
• Monitor the RightNow unassigned ticket queue to triage, prep, resolve, or escalate customer issues as appropriate Answer the incoming HCHB customer support phone line
• Answer any incoming customer chats
• Monitor the RightNow unassigned queue to triage, prep, resolve, or escalate customer issues as appropriate
• Watch for trends in RightNow tickets
• Act as the point person for the Customer Experience Representatives and answer all questions that are presented
• Work directly with the Manager of Customer Services to assist with day to day operations of the first and second levels of Customer Services
• Adhere to departmental policy regarding necessary documentation
• Effectively provide consultation to and educate customers on the appropriate use of all products within the Homecare Homebase suite
• Research data functionality and report problems to the development team with needed steps for customer resolution
• Utilize SQL Enterprise Manager to make data changes and corrections using approved queries specific to functional area
• Develop and ensure timely resolution to customer work orders
• Develop relationships with customers to provide resolution to software challenges
• Stay current on new functionality and software changes for quarterly releases, biweekly service packs and emergency hot fixes
• Participate in training programs for additional support team members and other department staff on applications
• Educate new customers on the operations of the Customer Services team and how to obtain assistance when needed
• Assist customer field agents to utilize the hand held application and synch data back to the office based application
• Assist in training new and existing employees in the department
• Adhere to departmental policy regarding assigned shifts and lunch breaks
• Assure confidentiality of agency information

Customer Experience Specialist German Resume Examples & Samples

• Displays patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
• Passionate, active Airbnb user
• Resolves customer challenges by identifying and escalating issues appropriately

Customer Experience Specialist Japanese Resume Examples & Samples

• Provide friendly and efficient service to the worldwide Airbnb community
• Research information and troubleshoot problems using available resources
• Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
• Familiarity with ticketing systems, prior experience with Lantern a bonus
• BA/BS Degree required
• First hand experience in ag industry with farming practices, equipment, and digital ag platforms
• 2+ years customer support and/or account management experience
• Prior experience in customer support increasing customer satisfaction, adoption, and retention
• Strong interpersonal skills with a passion for customer interactions and service
• Organized, detail-oriented individual with ability to multi-task, maintain accuracy of information, and meet deadlines with little supervision
• Strong interest in agriculture and desire to bring improved productivity and value to farmers
• Excellent verbal, written and phone communication skills
• Ability to build strong relationships over the phone
• Able to work independently and as a team
• Proven follow up skills and drive to provide high level service
• Handle inbound and outbound calls from customers in a fast-paced environment, while maintaining established performance metrics expectations and delivering quality service to our customers
• Take ownership of the Customer Experience, as well as demonstrate attributes in accordance with the LoanCare Brand Experience expectations
• Utilize good judgment and understanding of process and procedures to effectively make decisions to resolve customer issues
• Obtain and evaluate all relevant information to handle inquiries and complaints accurately and efficiently
• Accurately track and document all communications with customers to provide a detailed history of contact
• Assist with identifying root causes and explain the best solution to resolve customer concerns in an expedient manner
• Achieve monthly individual and team based targeted performance goals
• Follow escalation procedures to address customer concerns requiring additional research or resources to resolve
• Direct requests and unresolved issues to the designated resource
• High school diploma, general education degree or equivalent
• Two (2) years of Call Center or Customer Service experience preferred
• Attention to detail and accuracy
• Problem-solving skills and problem analysis
• Basic mortgage product knowledge preferred
• Highly collaborative, proactive, curious, self-starter, and always interested in learning
• Clear communicator with effective problem-solving skills — especially over the phone
• Skilled in virtual presentations, online webinars, and remote troubleshooting
• Ability to build professional and trusting relationships with all customer types
• Works well on a small team and across departments in a fast-paced start-up environment
• Ability to manage multiple priorities and tasks simultaneously
• 3+ years support and training experience
• 4-year Bachelor’s degree

Customer Experience Specialist Portuguese Resume Examples & Samples

• Skilled and efficient in writing and verbal communication
• Provides knowledgeable, friendly and eloquent customer service to the worldwide Airbnb community
• Composes thoughtful and accurate messages or customizes prepared responses to customer emails
• Previous, demonstrable experience with creation of online help resources
• Bachelor’s degree plus 1-3 years of experience OR 5+ years of experience in customer service/care, sales administration, or related area. Export experience a plus
• Proficient in the use a PC and Keyboard as well as Microsoft Office (Word and Excel required, Visio and PowerPoint are helpful)
• Demonstrated ability to read, write, speak, and understand English
• Ability to add, subtract, multiply, divide, and calculate percentages is necessary
• SAP experience preferred
• Excellence in the following skills
• Written and verbal communication
• Service orientation
• Above average ability in the following skills
• Time management
• Handling stress
• Self-motivation
• Demonstrates CX thought leadership and is seen as a partner to executive management and regional leadership, recognizing the need to provide an intended customer experience while balancing cost competitiveness expectations
• Brings CX Industry Best practices for Listening, Interpreting, and Acting on customer feedback, and works to integrate these into the Lenovo business management system
• Engages in the CX governance processes and manages relationships with geographic operations to enable efficient interactions, enable progress on initiatives, and drive strategic alignment
• Presents to senior management to translate insights into actions across the world-wide teams, ultimately creating sustainable customer experiences and increases in customer loyalty
• Contributes to the design and implementation of tools and processes that capture gaps in the customer experience, provides a 360 degree view of the customer, and enables Lenovo to close the loop with the customer and the business
• Communicates with, and is an advocate for the customer
• Shows business acumen by balancing customer experience initiatives with business efficiency
• 3-5 years of work experience in the Customer Experience field,such as: voice of customer, voice of employee, CX program design and implementation, and CX platform tools
• Experience in quantitative and qualitative VoC system application and customer journey management
• Proven ability to communicate directly with customers and represent customers to employees and leaders
• Demonstrated results leading and working with global, diverse, cross-functional teams
• Organizationally savvy, with demonstrated ability to influence leaders and facilitate alignment and clear decision making
• Experience in prioritizing, multi-task and perform effectively under pressure
• Effective at translating strategy into tactical actions
• Strong facilitation skills to achieve alignment and clear decision making
• Ability to prioritize, multi-task and perform under pressure
• Strong project management and change management skills
• Demonstrated focus and execution on continuous improvement
• Excellent verbal, written and presentation skills
• Strong leadership, collaboration, and influencing skills
• Answer all inbound phone calls within set SLA
• Respond to all incoming emails within set SLA
• Effectively schedule service bookings
• Responsible for maintaining internal inbox
• Update customer profile based on customer interactions
• Responsible for creating accurate notes and logging all activity
• Be able to identify and escalate priority issues
• Follow up on call back cases and voicemails
• Provide a customer referral worthy customer service
• Support and guide customers in a professional manner
• Provide additional support to Front of House Service Advisors during peak volumes
• Work in different systems to support customer transactional requests
• Perform first-line system support and maintenance (including user set up, org file maintenance) of Enterprise Feedback Management (EFM) tools (Medallia, Kampyle, Verint, CAS Prime, etc.), as well as company-wide systems including, but not limited to, Connex, CCM, ELMS, iConnect, etc
• Liase with vendors and key employees in support of system enhancements on a regular basis (including translations and special projects)
• Develop and maintain internal program documentation (SOPs, org. files, system files, etc.) and manage storage and access control
• Contribute to special CAS related projects as needed
• Execute regular cadence of key deliverables (time-sensitive survey tasks, maintenance tasks, testing, audits and reviews, etc.)
• Oversee change request process via Service Desk and maintain expected service levels
• Work with Corporate and Divisional IT personnel to automate data feeds wherever possible
• Provide customized and automated reporting as needed
• Create and maintain automated Excel reports
• BS/BA preferred
• Database experience (SQL, Microsoft Office products, SFDC, etc.)
• Demonstrated proficiency with Micorsoft Office programs (Outlook, Word, PowerPoint, Access, Project)
• Advanced proficiency with Microsoft Excel, ability to use an FTP program
• Familiarity with IT ticketing software
• Demonstrated proficiency with VBA programming language
• Demonstrated proficiency with web-based tools, HTML programming, SharePoint, API
• Self-starter, ability to work without supervision
• Excellent problem-solving skills
• Completed or currently enrolled in accredited BA/BS 4 year college program with curriculum in physical sciences, business administration or technology/computer science preferred
• Greets customer and determines make, type, and quality of vehicle desired
• Educates customer on current product line options and basic product specifications
• Provide product information (brochures) for customers when requested
• Demonstrate vehicle features and technology features to customer
• Educate customer on optional equipment available for purchase
• Answers questions about the vehicle, technology, and features
• Conducts test drives
• Conducts facility tours (service, parts)
• Conduct training classes for current customers on technology
• Provides assistance to customers as needed
• Works closely with salesperson
• Supports sales team as needed
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties
• Ensure that the stakeholder perspective is understood and incorporated, as appropriate, into the continuous improvement of the CLF program
• Develop and leverage knowledge of key program enhancements to ensure the CLF program is optimized to deliver insights to the business that can be used to improve the customer experience
• Leverage CLF data to generate content (e.g., charts, graphs, etc.) needed to effectively communicate with stakeholders
• Provide CLF program onboarding or refresher training to USCM functions as needed
• Stay informed of current and emerging customer experience processes and best practices
• Bachelor’s degree and 5+ years of related experience
• Strong analytical, problem solving, and organization skills
• Strong oral and written communication skills required
• Demonstrated proficiency with Excel spreadsheets and PowerPoint presentations strongly preferred
• Proficiency in SAS/SQL coding and statistical software package (ex: SAS) is a plus
• Excellent collaboration skills and the ability to work within diverse organizations and teams
• Strong detail orientation and project management experience
• Greeting guests of the dealership
• Maintaining guest areas
• A CXSS is responsible for proactively identify training needs (via scheduled releases, customer requests, and SNOW incidents), scheduling training sessions, creating and delivering training content
• Tier 2 support (2227 providers)
• A "community first, company second" culture based on Core Values that really matter
• Clinical outcomes consistently ranked above the national average
• Award-winning education and training across multiple career paths to help you reach your potential
• Performance-based rewards based on stellar individual and team contributions
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation
• Exceptional presentation and communication skills including prompt responsiveness to internal teammates and external users
• Ability to troubleshoot and resolve basic IT issues on both computers and mobile applications
• Familiarity of iOS and Android mobile functionality
• Ability to converse with teammates at varying levels within a large company ranging from Admin Assistants to Divisional Vice Presidents

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• Customer Success Manager Resume Tips

Customer Success Manager Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., customer success manager resume sample.

Since CS is still an emerging specialty, little distinguishes a Customer Success Manager (CSM) from a Customer Success Operations Manager (CS Ops) Manager. Nonetheless, a CSM's primary role is to guide customers through the sales process focusing on value proposition. Customers contact the CSM when they have issues with a product. Consequently, the CSM must have a thorough understanding of the consumer's needs and share this with the product, sales, and marketing teams. This is generally a senior role, so hiring managers focus on experience and achievements. Demonstrate your expertise in working with customers and any notable achievements.

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your customer success manager resume in 2024,    show you are a strategic planner.

Top CSMs teach customers how to use a company's products to achieve both short- and long-term goals. Not all products are used similarly, and customer usage depends on their unique needs. Identify your customers’ bigger goals and share with them ideas on how your products can help them achieve those goals.

   Project Management skills

CSMs work with many clients simultaneously. Knowing how to handle several projects at once is a desired qualification. Customers don't know each other, so missing a deadline because you were on another project won't really hold with them. Staying on top of your deadlines is non-negotiable.

Client Services Manager Resume Sample

Customer experience manager resume sample, client relationship manager resume sample, customer support manager resume sample.

We spoke with hiring managers at leading companies like HubSpot, Salesforce, and Zendesk to understand what they look for in Customer Success Manager resumes. Based on their insights and our analysis of successful resumes, we've compiled the following tips to help you create a strong resume that will capture the attention of employers and land you an interview.

   Highlight your experience building relationships with customers

Hiring managers want to see that you have a track record of successfully managing customer relationships and driving customer success. Use specific examples to showcase your ability to build strong relationships with customers:

• Built and maintained relationships with 50+ enterprise customers, resulting in a 95% retention rate and $2M in upsell revenue
• Developed a customer onboarding program that increased product adoption by 30% and reduced churn by 15%

Avoid using vague statements that don't provide any context or results:

• Managed customer relationships
• Responsible for customer success

   Showcase your problem-solving skills

Customer Success Managers are often the first point of contact for customers when they encounter issues or challenges. Employers want to see that you have strong problem-solving skills and can effectively resolve customer issues.

Provide specific examples of how you've helped customers overcome challenges:

• Resolved 200+ customer issues per month, achieving a 98% customer satisfaction rating
• Collaborated with product team to implement feature requests based on customer feedback, resulting in a 20% increase in product usage

   Demonstrate your ability to drive customer success metrics

Ultimately, the success of a Customer Success Manager is measured by their ability to drive key customer success metrics like retention, upsell, and product adoption. Use data and metrics to showcase your impact in these areas.

Grew customer base from 100 to 500+ accounts, increasing ARR by 150% and achieving a net retention rate of 120%

Don't just list your responsibilities without any context or results:

• Responsible for customer retention and upsell
• Managed customer success metrics

   Tailor your resume to the specific role and company

Every company has different needs and priorities when it comes to customer success. Research the company and the specific role you're applying for, and tailor your resume accordingly.

For example, if the company emphasizes a particular customer success methodology or framework, highlight your experience with that approach:

• Implemented a customer success playbook based on the TSIA LAER model, resulting in a 25% increase in product adoption and a 10% reduction in churn

   Include relevant certifications and training

While not always required, certifications and training in customer success can help you stand out from other candidates and demonstrate your commitment to the field. Consider including relevant certifications like:

• Certified Customer Success Manager (CCSM)
• Gainsight Certified Administrator
• HubSpot Inbound Certification

You can also highlight any relevant training or professional development you've completed, such as attending industry conferences or workshops.

   Emphasize your communication and collaboration skills

Customer Success Managers need to be excellent communicators and collaborators, both with customers and internal teams. Use your resume to showcase your skills in these areas.

For example, you might highlight your experience collaborating with cross-functional teams:

• Partnered with sales, product, and marketing teams to develop and execute customer success strategies, resulting in a 20% increase in upsell revenue and a 15% improvement in customer satisfaction scores

Avoid using generic statements that don't provide any context or results:

• Strong communication skills
• Team player

Writing Your Customer Success Manager Resume: Section By Section

  experience.

The work experience section is the heart of your resume as a customer success manager. It's where you show the impact you've had in previous roles, and demonstrate your ability to drive customer satisfaction, retention, and growth. Use this section to highlight your most relevant and impressive achievements, and to show how you've progressed in your career.

1. Showcase your impact with metrics

Whenever possible, quantify your achievements with hard numbers. This helps hiring managers understand the scale and impact of your work. For example:

• Increased customer retention rate by 15% through implementing a new onboarding program and regular check-ins with at-risk accounts
• Achieved a Net Promoter Score of 85, surpassing the company target by 10 points
• Managed a portfolio of 50+ enterprise accounts, with an average contract value of $100,000

If you don't have access to specific metrics, you can still provide context for your achievements:

• Responsible for customer retention
• Helped improve NPS score

2. Highlight your progression and leadership

Show how you've grown in your career by highlighting promotions, increased responsibilities, and leadership roles. This demonstrates your ability to succeed and take on more complex challenges.

For example:

• Promoted to Senior Customer Success Manager after 18 months, managing a team of 5 CSMs and overseeing our largest enterprise accounts
• Selected to lead a cross-functional project to develop a new customer health scoring system, resulting in a 20% increase in at-risk account identification

Avoid simply listing your responsibilities without showing growth:

Customer Success Manager Acme Inc. | 2018-2022 - Managed a portfolio of 50 accounts - Conducted quarterly business reviews - Collaborated with sales and product teams

3. Use strong, customer-centric action verbs

Start each bullet point with a strong action verb that demonstrates your customer success skills and mindset. Some examples:

• Collaborated, partnered, consulted
• Onboarded, trained, educated
• Retained, grew, expanded
• Analyzed, identified, solved
• Communicated, presented, facilitated

Avoid weak or vague verbs like:

• Helped, assisted
• Worked on, participated in
• Was responsible for

4. Demonstrate your technical and industry expertise

Showcase your knowledge of relevant tools, technologies, and industry trends. This could include:

• CRM and customer success platforms (e.g. Salesforce, Gainsight, ChurnZero)
• Data analysis and visualization tools (e.g. SQL, Tableau, Looker)
• Industry-specific software or methodologies (e.g. ITIL for IT service management, HIPAA for healthcare)

Implemented Gainsight across the organization, leading to a 25% increase in CSM efficiency and a 10% improvement in customer health scores

Avoid simply listing tools without context:

• Proficient in Salesforce, Gainsight, and Tableau

  Education

Your education section is a key part of your customer success manager resume. It shows hiring managers that you have the knowledge and training to excel in the role. Here are some tips to make your education section stand out.

1. Include relevant coursework for entry-level roles

If you're a recent graduate applying for your first customer success manager job, your education is one of your biggest selling points. In addition to listing your degree, school, and graduation year, consider including relevant coursework that showcases skills applicable to the role, such as:

• Business Communication
• Marketing Analytics
• Customer Relationship Management

This helps demonstrate your readiness for the position even if you don't have direct professional experience yet.

2. Streamline your education section for senior roles

When you reach the mid to senior level as a customer success manager, your professional experience should take center stage on your resume. Streamline your education section to just the essentials:

• Bachelor of Business Administration, University of Michigan

Omitting the graduation year can help avoid potential age bias. There's no need to list coursework at this career stage.

In contrast, avoid taking up too much space with extraneous details:

Bachelor of Business Administration, Ross School of Business, University of Michigan, Ann Arbor, MI Graduated: May 2010 Relevant Coursework: Intro to Marketing, Business Statistics, Organizational Behavior, Operations Management, Financial Accounting

3. Incorporate CSM certifications

Customer success manager certifications demonstrate your expertise and commitment to the field. If you have completed any CSM certification programs, include them in your education section:

• Certified Customer Success Manager (CCSM), Customer Success Association, 2022
• Salesforce Certified Administrator, Salesforce, 2021

Listing certifications along with your degree creates a robust education section that will catch a hiring manager's eye.

Skills For Customer Success Manager Resumes

Here are examples of popular skills from Customer Success Manager job descriptions that you can include on your resume.

• Salesforce.com
• Customer Relationship Management (CRM)
• Strategic Partnerships
• Customer Engagement
• Software as a Service (SaaS)
• Enterprise Software
• Customer Support

Skills Word Cloud For Customer Success Manager Resumes

This word cloud highlights the important keywords that appear on Customer Success Manager job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

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Customer Success Manager Resumes

• Template #1: Customer Success Manager
• Template #2: Customer Success Manager
• Template #3: Client Services Manager
• Template #4: Customer Experience Manager
• Template #5: Client Relationship Manager
• Template #6: Customer Support Manager
• Skills for Customer Success Manager Resumes
• Free Customer Success Manager Resume Review
• Other Administrative Resumes
• Customer Success Manager Interview Guide
• Customer Success Manager Sample Cover Letters
• Alternative Careers to a Manager Of Customer Success
• All Resumes
• Resume Action Verbs

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