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Service Delivery Management

Service delivery management presentation, free google slides theme, powerpoint template, and canva presentation template.

Having a good control over the management of the services provided by a company is essential for the proper functioning of the company, as the professionals who oversee this task care, let's say, that the clients are happy. Do you know what can also make your day and make you happy? A presentation to collect all the necessary tasks for the service delivery management! So, you can use this template designed by Slidesgo team, full of illustrations and necessary sections to talk about this topic. All you have to do is to download this design and add your information!

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Service Delivery Model

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Running a successful service company should be synonymous with delivering excelling service. If not, then why consider running a service business at all? Yet, if all companies which perform services effectively compete on providing the service, then the key differentiator lies in the service management model and the ability to execute it. Designing the service delivery system should focus on what creates value to the core organizations and how to engage frontline employees to deliver the ultimate customer experience. The four key elements in such a system are Service Culture, Employee Engagement, Service Quality, Customer Experience. Service Culture is built on elements of leadership principles, norms, work habits and vision, mission and values. Culture is the set of overriding principles according to which management controls, maintains and develops the social process that manifests itself as delivery of service and gives value to customers. Once a superior service delivery system and a realistic service concept have been established, there is no other component so fundamental to the long-term success of a service organization as its culture. Employee Engagement includes employee attitude activities, purpose driven leadership and HR processes. Even the best designed processes and systems will only be effective if carried out by people with higher engagement. Engagement is the moderator between the design and the execution of the service excellence model. Service Quality includes strategies, processes and performance management systems. The strategy and process design are fundamental to the design of the overall service management model. Helping the client fulfil their mission and supporting them in the pursuit of their organizational purpose, must be the foundation of any service provider partnership. Customer Experience includes elements of customer intelligence, account management and continuous improvements. Perception is king and constantly evaluating how both customer and end-user perceive service delivery is important for continuous collaboration. Successful service delivery works on the basis that the customer is a part of the creation and delivery of the service and then designs processes built on that philosophy – this is called co-creation.

The Service Delivery Model template will primarily be useful for companies that provide various services. You will be able to build your Service Delivery Model using the slides from this template. If necessary, you can change the color and size of the blocks according to your requirements. Startups can also use this template. You can imagine the structure of your future services. Company directors can use this template when designing their company development strategy. Logistics managers can present their plan for improving the supply, processing and storage of orders in the warehouse. Also, this template will be useful for team leaders when discussing user requirements for a future software product. The slides of this template can be used by public welfare services. The Service Delivery Model template will be a worthy addition to your collection of professional presentations.

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Service Delivery Model PowerPoint Presentation

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Service Delivery Model PowerPoint Presentation is a professional and comprehensive template designed to help you showcase your service delivery strategy with clarity and impact. This PowerPoint presentation features a clean and modern design, making it easy for you to communicate complex concepts and strategies in a visually appealing way.

The template includes a variety of slides that cover every aspect of service delivery, from defining your service model to outlining key processes and metrics. With easily customizable slides, you can tailor the presentation to your specific needs and branding guidelines. Whether you are presenting to internal stakeholders or external clients, this template will help you convey your service delivery model effectively and engage your audience.

Features: 1. Fully Editable Slides: Easily customize the content, colors, and fonts to match your branding and messaging. 2. Versatile Layouts: Choose from a variety of slide layouts to create a cohesive and visually appealing presentation. 3. Data Visualization: Use charts, graphs, and diagrams to illustrate key data points and trends related to your service delivery model. 4. Icon Library: Access a wide range of icons to enhance your slides and make your content more engaging and easy to understand. 5. Professional Design: Impress your audience with a sleek and modern design that reflects the professionalism of your organization.

Overall, the Service Delivery Model PowerPoint Presentation is a valuable tool for businesses looking to communicate their service delivery strategies effectively. Whether you are looking to streamline your internal processes or showcase your capabilities to clients, this template will help you create a compelling presentation that gets your message across clearly and concisely.

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Designing a leading practices service delivery model with shared services, white paper, share this insight, contributing author.

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• Shared Services
• Operating Model Improvement

There is significant pressure on organizations to be financially nimble, lead the people and cultural aspects of the organization, standardize and globalize operations, consumerize service experiences, and cut costs. While meeting these new challenges, corporate functions providing internal service are also being required to be more business-oriented. Terms like “strategic,” “business partner,” “scalable,” and “value-added services” are frequently used to describe the ideal functional organization.

Are these requests achievable? While it might appear difficult to be more business-oriented, globally integrated, and service savvy while reducing operating costs, many organizations have found it can be done. The key is dramatically reshaping the way corporate services are delivered to the customer and leveraging technology to do it.

A New Model

The centralized model boasts economies of scale, consistent processes, and functional specialists, but in an environment where the customer has little control over product and service mix, quality, quantity, responsiveness, and price.

The decentralized model rectifies these downsides by giving the business units control over the function, but costs typically increase because economies of scale are lost and consistency diminishes. The advantages and disadvantages inherent in these organization models have promoted frequent switching from centralized to decentralized and back again without finding a truly successful means to deliver products and services.

Many organizations have been changing the framework for the delivery of products and services through “transformation” to solidify a new delivery model. These new products and services delivery models include relying on centralized elements to achieve economies of scale and process consistency and decentralized elements to ensure a balance among quantities, service levels, and costs. More importantly, this hybrid delivery model aligns products and services based on characteristics of the work (e.g., administrative, transactional, programmatic, specialist, advisory, or strategic; narrowly or widely applied; ongoing or event-driven) instead of by function (payroll, procurement, IT, benefits, staffing, or employee relations). For the customer, the result is functional products and services that are delivered to different constituencies in a manner most consistent with customer needs. For the business, costs decline, and service value increases.

Application of the New Model

What makes delivery models unique between organizations tends to be how products and services are divided among the channels, how technology is leveraged, and how each of the channels is structured organizationally. The most typical channels are described below and in Figure 1.

Figure 1: Service Delivery Channels

The delivery of centralized services in an effective, service-oriented way is commonly referred to as shared services. The service center and direct access is the delivery channel most typically referred to as shared services. Centers of Expertise (COEs) are also “shared” by business units across the organization. COEs play a key role in the effectiveness of service delivery. COEs design and influence the policies and processes the service center executes and support delivery as an escalation point for inquiries and transactions.

Channels of the New Delivery Model

In most delivery models, the business-facing group focuses on the delivery of unique, customer-specific products and services. These are services, such as workforce planning or organization design in HR or forecasting and budgeting in finance, for that business unit. The services tend to be more strategic and are meant to further the operating results of the business unit. Because of the focus of this group on high value-added consultative and advisory services, it is typically staffed with mid-to senior-level generalists with a breadth of functional knowledge. This group’s main customer tends to be the management of the operating unit. In HR, business unit support typically consists of HR business partners , generalists, and, at times, HR administrators, providing support for local needs that cannot be centralized. In finance, business unit support usually includes senior analysts dedicated to the business.

In those cases where the service center needs support to answer a question or complete a transaction, it typically relies on the COEs. COEs are a collection of skill-based policy and program-centric functional experts that can be leveraged across the company. For example, in HR, many COEs contain talent acquisition, compensation, benefits, talent management, and/or employee relations disciplines. In finance, it’s typical to see COEs for financial planning and analysis, performance reporting and analytics, budgeting, treasury and tax, pricing, and audit. The supply chain may include COEs for areas such as strategic procurement/planning, inventory management, and contract and supplier management.

These disciplines are shared across the company and provide programmatic support to the business unit support function and the service center. Again, the philosophy is that it makes more business sense to centralize these expertise-based functions than duplicate resources within each of the operating units. Of course, for the model to be ultimately successful, the delivery channels must be integrated. While standards and programs may be centrally coordinated through a COE, administrative support would occur in the service center, and field support and operating unit management would play a key role in certain processes.

COEs are usually staffed with mid-level associates to senior-level professionals with strong depth in one or more functional disciplines and are responsible for setting policies, determining standards, and outlining enterprise-wide programs. For example, COEs would design the key elements of a company’s compensation program or coordinate a company’s annual budgeting process.

In most decentralized models, functional staff in the field provide a range of services from answering routine questions to providing top managers with strategic guidance. In the new delivery model, the business-facing group is focused on only the strategic side of the equation. The administrative, transactional, and specialized responsibilities are shifted to the service center, including direct access established for processes administered by the service center.

The service center is staffed with entry-level employees who possess strong customer service and desktop technology and application skills. These representatives, who do not require formal functional training, handle internal customer or vendor inquiries and transactions. These might be as simple as providing information on company policies to providing a status update on the payment of an invoice. In addition, the service center is staffed with entry-level to mid-level employees who specialize in more advanced functional administrative and transactional activities to support more complex and specialty areas, such as leave-of-absence administration, recruitment administration, credit and collections, and billing.

In advanced models, the service center leverages multiple access points, including telephony technologies, email, and chat to complete basic inquiries or transactions (e.g., answer common policy questions, check the status of payments), and case management technologies that track inquiry types, their length, and the time to answer the question or solve the problem. For HR employee service centers, knowledgebases are another critical tool that, when integrated with the aforementioned technologies, provide detailed answers to the employee and/or service center representatives based on the employee’s demographics.

In this operating structure, the service center acts as a one-stop-shop for the customer. They have one phone number, email, or intranet portal site for all of their questions or transactions. In cases where a question or transaction is out of scope for the service center, it acts as the agent responsible for directing the customer to the proper source or retrieving the answer directly.

Finance models typically have a small corporate finance group that sets financial direction and strategy for the enterprise, establishes financial policies, and provides financial oversight. Typical functions provided by corporate finance include financial strategy, financial policy, mergers/acquisitions, and control/compliance. In general, corporate finance and F&A COEs serve different audiences—corporate finance operates for the enterprise, while COEs provide services for business units or divisions.

Operationalizing the Model

As mentioned previously, this new delivery model relies on integration to ensure success. For example, it would be difficult for COEs to set policies without input from business unit support or to verify how the service center and supporting technologies can deliver services related to the policy. It would be equally problematic for business unit support to design a business-unit-level program without the expertise of the COEs, which specialize in the discipline.

Underlying this integration is a complex infrastructure, including delivery channel role scope delineations, processes, service level agreements, chargeback or cost allocation methods, performance metrics, location determinations, and methods for seeking alternative providers. It is this infrastructure that provides the rules for navigating the channels of the new delivery model. Customers, including employees, are pointed to their managers, direct access, or the service center for their needs. Managers rely on direct access, the service center, and business unit support. The service center acts as the key source for resolution. Most of the time, the center will have access to the required information through their systems or the knowledgebase. In those times when this information is not available, the service center relies on the COEs to answer the questions or provide a ruling.

For example, an employee with a question on when paychecks will be deposited if a regular payday falls on a holiday can turn to direct access or the service center for an answer. If instead the question was centered on how a stock grant has been computed, the service center would either leverage the compensation COE for information or place the employee in direct contact with a specific individual at the center. A business unit manager who has questions when developing a new sales forecast would enlist the support of the business unit finance analyst and the service center. The service center would run reports and provide insight to the business unit finance analyst to address the manager’s questions. (See Figure 2.)

Figure 2: Leading Practices Delivery Model

As noted earlier, the service center delivery channel depicted in Figure 2 is most often synonymous with shared services. COEs are also shared by business units and provide an important role in the delivery of services. Therefore, aligning COEs with a shared services approach is important to the overall success of shared services. The overall delivery model requires coordination among all the delivery channels.

The service delivery model refers to “tiers” which are commonly used in describing work within shared services. It reflects the points of service and desired escalation path for administrative and transactional inquiries and requests received by a function. Tier 0 refers to direct access; Tier 1 refers to assisted support answering basic questions and supporting basic transactions; Tier 2 refers to more complex questions, transactions, and specialized support; and Tier 3 refers to COEs support which is typically very limited and addresses exceptions or policy interpretation. The greatest efficiency comes from driving work to the lowest tier possible.

Benefits of The New Delivery Model

Why all the hype about a new way to deliver corporate services? The reasons are numerous:

• The model centralizes and elevates the strategic elements performed by each functional area
• Furthermore, the delivery model matches a specific skill with a specific type of work. Administrative work is performed by the employee through direct access or by a lower-paid service center representative, not by a higher-paid field support role. Thus, the HR business partner or business unit finance analyst can focus his or her efforts on strategic, high-value, consultative work
• The model enables corporate functions to be more adaptable to changing business needs and be proactive in forecasting certain internal issues
• Because the direct access, service center, and COE channels are centralized and leverage technology, they are easily scalable. These channels are able to absorb more customers without proportional increases in their resources
• Since operating units have direct control over a significant portion of their functional product and service needs and resources, they can easily adjust to compensate for changing business needs. Cost awareness increases and shapes usage behaviors
• The metrics tracked through service center calls can be predictive of latent or unaddressed service or employee issues
• Economies of scale are achieved. For example, no longer do you need a full complement of pricing or recruiting specialists—who are never fully utilized—in every business unit. Instead, a COE can perform the functions across several business units and, at the same time, gain proficiency from the consolidated volume
• Redundant systems, tools, and contractors can be streamlined
• The application of a service center provides one-stop shopping for customers or employees. Answer shopping is nearly eliminated and answers can be accessed immediately, sometimes at any point in the day, without regard to whether or not local field support is in his or her office
• Processes across business units are standardized, removing costly legal liabilities, rework, confusion, and frustration

Corporate support organizations are under renewed pressures to reduce costs and add strategic value. Successfully adopting and implementing the new delivery model can enable the functions to achieve these goals.

Organizations that have successfully implemented this model have reduced overall operating costs from 20% to 40% and elevated function to company staff ratios. Moreover, while most organizations were compelled toward the model for cost reasons, many cite the greatest benefit to be elevated service levels—largely from aligning key resource skills with specific types of work.

As the business environment continues to become more challenging, the pressure on corporate support functions will intensify. The new delivery model can enable these areas to continue to add significant value to the organization at less cost than either common centralized or decentralized models.

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Home PowerPoint Templates Models Service Delivery Process Diagram for PowerPoint

Service Delivery Process Diagram for PowerPoint

The Service Delivery Process Diagram for PowerPoint is a 5 steps template featuring a design-thinking concept. This diagram shows a horizontal process flow diagram of colorful circles and clipart icons. These icons represent the sequence of how the user-concentric model works using meaningful graphics. They visually describe each part, enabling participants to use images as a reference to working of the process.

Service Delivery is a five-stage process for discovering, designing, and validating products or services. The PowerPoint diagram template for the concept displays five stages as visual icons. These stages are Empathize, Define, Ideate, Prototype, and Test. The service delivery process diagram template illustrates a conveyer belt with modern icons. These include human head and heart for empathy, target symbol to define, lightbulb to ideate, head puzzle for prototype, and document for testing. The editable diagram templates let users customize graphics to match design thinking process presentations. There are two background color options available to pick based on light or dark PowerPoint theme colors.

You can describe strategic service delivery that includes conducting research to understand user’s perspective. Define the problem to clarify what problem needs to be solved. The ideation is where you propose possible solutions from user’s perspective. You can present simulations of solutions at the prototyping stage. The last stage is to text simulations and gather learning. The conveyer belt represents a loop i.e. repeat process depending on the outcomes of research and testing.

The Service Delivery Process Diagram for PowerPoint provides a clear, visual flow chart. It helps your audience to focus on design of a service delivery system that creates value and ultimate customer experience. Using a simple layout of service delivery process in PowerPoint lets viewers follow along with visuals. Alternatively, use the basic framework of service delivery diagram to set the stage for several other presentation topics.

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Efficiently showcase your delivery plans and services with our professional-looking free delivery service powerpoint templates and google slides. we have a cool selection of slides that will grab your audience's attention and help you tell your story clearly. download now to make your next presentation amazing with our delicious collection of templates.

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• Business Plan: Captivate investors with engaging slides that highlight your vision and growth potential.
• Delivery Process: Make your service delivery process easy to understand with a simple diagram.
• Great Customer Service: Show your commitment to customer satisfaction with slides about your support team and positive feedback.
• Online Ordering: Show how easy it is for customers to order and track their deliveries with our food delivery PPT templates.
• Save time: No need to spend hours designing slides from scratch.
• Look professional: Our templates are beautiful and will impress your audience.
• Get your message across: Our slides are clear, simple, and easy to understand.
• Stand out: Our unique templates will help your delivery service shine.

We're here to help you!

What are delivery service powerpoint templates.

These templates are professionally crafted presentation slides with creative infographics, images, and icons to create slideshows for logistics, shipping, transportation, food delivery, supply chain management, and more.

Where can we use these Delivery Service PowerPoint Slides?

We can use these slides in business, marketing, logistics, supply chain management, and training sessions to showcase the delivery service processes, including order tracking, delivery routes, and timelines.

How can I make a Delivery Service Template in a presentation?

You can make a this kind of template by adding your own images, branding, and content. To learn the steps in detail, do visit our tricks and tips pages or YouTube tutorials. One simple solution to make quick presentations is by using pre-made slides available online.

Why do we need to use Delivery Service PPT slides?

These PPT slides are useful to make effective and professional presentations related to the delivery industry. They help to communicate delivery plans, ideas, and strategies to the target audience.

Who can use these Delivery Service PowerPoint Templates?

Delivery service providers can use these templates to communicate their services to potential clients. Businesses can use them to present their delivery operations to investors or customers. Educators or trainers can also use them to teach logistics and supply chain management concepts in corporate training programs or classrooms.

Where can I find free Delivery Service PPT Templates?

Countless websites offer Free PPT Templates. Slide Egg is one of the best sites among them to find professional slides.

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What It Takes to Give a Great Presentation

• Carmine Gallo

Five tips to set yourself apart.

Never underestimate the power of great communication. It can help you land the job of your dreams, attract investors to back your idea, or elevate your stature within your organization. But while there are plenty of good speakers in the world, you can set yourself apart out by being the person who can deliver something great over and over. Here are a few tips for business professionals who want to move from being good speakers to great ones: be concise (the fewer words, the better); never use bullet points (photos and images paired together are more memorable); don’t underestimate the power of your voice (raise and lower it for emphasis); give your audience something extra (unexpected moments will grab their attention); rehearse (the best speakers are the best because they practice — a lot).

I was sitting across the table from a Silicon Valley CEO who had pioneered a technology that touches many of our lives — the flash memory that stores data on smartphones, digital cameras, and computers. He was a frequent guest on CNBC and had been delivering business presentations for at least 20 years before we met. And yet, the CEO wanted to sharpen his public speaking skills.

• Carmine Gallo is a Harvard University instructor, keynote speaker, and author of 10 books translated into 40 languages. Gallo is the author of The Bezos Blueprint: Communication Secrets of the World’s Greatest Salesman  (St. Martin’s Press).

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• Presentations

How to Deliver Effective Presentations

Last Updated: October 5, 2023 Fact Checked

This article was co-authored by Maureen Taylor . Maureen Taylor is the CEO and Founder of SNP Communications, a leadership communications company based in the San Francisco Bay Area. She has been helping leaders, founders, and innovators in all sectors hone their messaging and delivery for almost 30 years, and has worked with leaders and teams at Google, Facebook, Airbnb, SAP, Salesforce, and Spotify. There are 7 references cited in this article, which can be found at the bottom of the page. This article has been fact-checked, ensuring the accuracy of any cited facts and confirming the authority of its sources. This article has been viewed 580,094 times.

Delivering presentations is an everyday art form that anyone can master. To capture your audience's attention, present your information with ease and confidence. Act as if you are in a conversation with your audience, and they will pay attention to you. To get this level of fluency, write an engaging narrative, use more visuals than text in your slides, and practice, practice, practice.

Rehearsing Your Presentation

• Deliver your summary to them in friendly, direct language, as if you were telling the story to a friend in a bar.
• In fact, you can tell the story to a friend in a bar. However, telling a colleague over coffee can work just as well.
• Get them to tell you what their takeaway was. If they can summarize your message accurately, that's a good sign.

• Ask them to be your coach.
• Give them your presentation once or twice and let them ask you questions and give feedback.
• Ask them to point out moments that are dull or confusing.

• Write down what you're afraid of. What exactly worries you when you give a speech? Looking foolish? Being asked a hard question? Write down your exact fears, and then consider them each individually.
• Think about what you will do in each situation. For instance, if your fear is, "I'll forget what I'm saying," you can prepare a plan like, "If I forget what I'm saying, I'll pause, scan my notes, and find the next important point I need to make."
• Catch your negative thoughts, and calm them. If you think, "I'm going to get nervous and sweaty," replace it with, "I have important information to deliver and everyone is going to pay attention to that."

• Give yourself extra time if you plan to take questions, or if you anticipate lots of digressions.

• This doesn't mean sticking to a strict script every time. Instead, when you rehearse, improvise freely. Deliver your main points, but include quips and anecdotes that occur to you as you go. You'll remember the best ones when you actually deliver the presentation.

Delivering Your Presentation with Confidence

• Remind yourself that your audience likely can't see your nerves.
• Take a deep breath and exhale before you go on stage.

• If there are too many people to really see faces, just look boldly into the crowd.

• Move your hands as you speak. Don't wave them, as this will make you look nervous. Instead, try calmly gesturing with your palm out when you make a point. If you describe a shape, draw it in the air with your hands.

Crafting a Compelling Presentation

• Have a clear through line that runs through all parts of your presentation, leading to your main point.
• Include stories that put your listeners into a situation. Get their energy with tactile details (sound, sight, smell, taste, touch) and descriptions of an emotional state.
• Include moments of reflection in which you share how you felt or feel.

• As always with humor in a work setting, remember that humor varies widely between cultures. Avoid making any jokes that make fun of anybody's sex, gender, race, class, or ability. Remember to "punch up"—if your jokes take someone on, take on someone with more power than you, rather than less.
• If you get nervous, try starting your presentation with a simple joke or a funny story. It will put you and your audience at ease.

• Ask the crowd to consider something or imagine something, and hold a moment of quiet while they do.
• Interactive moments make great pivots from one section of your talk to another.

• Will these be experts, or newcomers to your ideas? If they're experts, you'll need to present them with specific, technical, and new ideas. If they're newcomers, plan to introduce them more generally to your topic, and avoid technical terms.
• Will audience members be on your side from the start, or will they need persuading?
• Will you have a large, faceless crowd, or a small group? If you're working with a small group, you can include them in parts of your presentation through questions, personal digressions, and conversations.

How Should You End a Presentation?

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• ↑ http://firstround.com/review/This-Advice-From-IDEOs-Nicole-Kahn-Will-Transform-the-Way-You-Give-Presentations/
• ↑ https://www.student.unsw.edu.au/rehearse-your-presentation
• ↑ https://www.comm.pitt.edu/speech-anxiety
• ↑ https://www.unr.edu/writing-speaking-center/student-resources/writing-speaking-resources/speech-anxiety
• ↑ https://www.student.unsw.edu.au/speaking-audience
• ↑ https://www.toastmasters.org/resources/public-speaking-tips/gestures-and-body-language

About This Article

If you're worried about delivering an effective presentation, go over your notes again and make sure your presentation is telling a story with a distinct beginning, middle, and end. This type of structure will make it easier for people to follow along, and when you finish your presentation, they'll be more likely to remember what it was about! If you're still unsure, try practicing in front of other people before the big day. By rehearsing your presentation in advance, you'll not only feel more comfortable when you present it in front of an audience, but you can also get helpful feedback from your peers to make your presentation even better. Alternatively, if you're feeling a little nervous, identify what exactly you're afraid of happening during your presentation, and then come up with a plan for each scenario so you're less stressed about it. For example, if you're worried about forgetting what to say next, you could make a list of all the important points you need to make and have it with you during your presentation. For tips from our Communications co-author, like how to appear confident during a presentation, keep reading! Did this summary help you? Yes No

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