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Droitwich store unwelcome

My husband went to donate to the Droitwich store a mixed bag of goods which included 3 or 4 very new books amongst other things but we wanted to have the bag back as it was reusable and useful. When asking if he could have the bag back he was told “ you can take the whole lot back, we don’t want books” So abrupt and cold. Cannot believe this is the attitude of charity workers. We then took it to RSPCA shop who gladly took the items and we had the bag back. We will donate elsewhere in future.

Date of experience : 18 December 2021

Horrible manager

My mum and i have both had a few negative experiences in the Holloway Road store My mum has bought items that upon arriving at home were found to be damaged, she went back straight away and had to insist to get a full refund as they were refusing completely. I went in last week and found a lovely pair of trousers from M&S, i was in a rush and had no time to try them on. I asked one lady if i could buy them and try at home and return if they didn't fit. The Mediterranean woman (possibly the manager) instantly butted in and said no refunds, only exchange that i needed to try in store. Bare in mind at this time i was wearing a pair of trousers i bought in another CRUK that i was told was okay for a full refund. I asked why and she became very argumentative. In the end i left the trousers as i was put off by the very unwelcoming shop clerk.

Date of experience : 01 September 2022

This refers to the new Superstore in…Torquay

This refers to the new Superstore in Wren Retail Park Torquay. When this opened prices were good. Apparently the Area Sales Manager has insisted all dresses are priced at £5. Initially they varied between £3 and £5. So good choice depending on brand. Now not so. The lady on the till didn’t agree with this policy. But typically staff on the ground who know what sells are railroaded by Management. Also quite a large amount of the stock should be ragged, holey scruffy bobbly jumpers, shoes with little sole. I go there weekly and stock should be moving through if priced right but same old boring rubbish week after week.

Date of experience : 06 July 2023

st Johns wood store

I went to the store in st Johns wood and Oleana was very helpful and made me feel good, she was very postive. Everything was well laid out, I am sure the team work well together you can feel it , I was made to feel comfortable, and because of that, I will be going back. Lovely atmosphere.

Date of experience : 07 September 2022

They have never beaten cancer

They have never beaten cancer . Adverts are sick. But they have huge head office in London. Money is notnotnot going to cancer research. Btw chemotherapy not good enough

Date of experience : 06 February 2022

Zero support for their charity store…

Zero support for their charity store branches in UK being the first to cease taking donations of dvd and cds, plus computer games and records. Ridiculous. Just after I had dropped them in a lot of cds. Which presumably they threw away afterwards in the trash. They could have sent them all to CEX and got a money back donation on them all just from them to go to the charity. Poor strategy not thought through. Very disappointed. I regularly bought dvds there too!

Date of experience : 27 January 2022

Cancer charity shop abuse

Cancer research shop on Lord Street, Southport - I had a horrible experience with the manager. I asked the assistant if a Jacket for £9.50 could be bought for £7.50. She asked the manager, who flew into a complete rant that they never reduce their prices under any circumstances - she was so aggressive and rude that another customer came over to me to see if I was alright and to say there was no need for that and it put her off shopping there. I know it's a charity shop. I'm shopping in charity shops because I'm on a pension and can't afford to pay shop prices. Charity should help people both ways especially at this time. When I give items to charity shops, I hope the person buying is also helped by the low price. Charity shops like Cancer research seem to be big business now and have lost their way in helping people. Regardless, I should not have been treated the way I was. Jean

Date of experience : 01 December 2022

Avoid these con artists

Avoid these con artists, they are misleading the masses, they are bought and paid for by big firms so they will never disclose the truth for example its known BPA can effect breast cancer, have a look at what they say about BPA

Date of experience : 04 March 2022

The woman should not work with public

Went to donate extremely rare engineering books that my father owned . He lost his life last Christmas through depression. The woman said they would go in the bin . So I took them from there . I explained she needed to be a bit more tactful with her words after what had happened . She didn’t care at all even after I explained the situation . Won’t be going back there again .

Date of experience : 13 March 2022

I used to go to the Byres Road store…

I used to go to the Byres Road store every weekend, I am disappointed to know that the store has closed down! I’ll have to travel to either the city centre or Annie’s land for my bargains now - not that I mind! I just hope the lovely pink haired manager is still within the company! She was a delight!

Date of experience : 16 April 2021

Went in to donate, treated like I was stealing

I went into the Shawlands branch to buy a DVD box set and at the same time donate some games and a wine rack. As soon as I entered, a male staff member told me to wait until he’d served customers, then came over, and asked “Can I ask what’s in the bag?” in a tone as if I was stealing from the shop rather than donating. I was then grilled as to whether the games I was donating were complete. He then pointed to the wine rack and said it was too big to take. I felt like The Accused in court rather than someone supplying their stock for free. I wasn’t expecting a knighthood for my donation, but genuine gratitude rather than suspicion would serve the organisation well. When I got home I found that one of the five DVDs was missing! I phoned the shop to suggest they show as much care over the quality of goods going out as they do over goods being donated, and he got very defensive, saying customers regularly steal from boxes and that he didn’t like my tone! They’ve had their last donation and last purchase from me!

Date of experience : 18 February 2022

Was in the Highgate shop in London I've…

Was in the Highgate shop in London I've been going in over 8 yrs with my dog small and today they said no doggy They will have no customers now

Date of experience : 22 December 2023

VERY DISAPPOINTED.

I had about 100 pieces of new nappy changing large messenger bags from last year stock that I wanted to donate to THIS charity. I wanted them to pick them up as they were quite heavy - about 20 kg. I was shocked when I was told they only pick up clothes. These baby bags were retailing for about £25 in the shop. This means they rejected approimately £2500. I was rather disappointed by this. I have a shop and usually give away old seasons stock and would have been regularly donating to this charity but for this. A donation is a donation, why make a distinction between bags and shoes. Surely a begger can't be a chooser. I was drawn to this charity becasue an uncle recently died from bone marrow cancer. If they had put on their website what they accept and what they do not I would not have bothered. I have now donated them to another grateful charity.

Date of experience : 01 March 2019

had really good experience with cancer research

had really good experience with my local cancer research shop when donating clothes, the staff were really helpful and gave me great service even when they were really busy.

Date of experience : 23 November 2021

Doorstep harasser at 830pm

Doorstep harasser at 830pm. He didn't think it was late when I told him. Late enough to wake my children and disrupt my evening. Disgusting.

Date of experience : 22 March 2022

There is a cure for all types of…

There is a cure for all types of cancer... But because you are a multimillion pound company who have so many people taking money Trust me there is a cure they are just greedy and need money to pay the ceo.

Date of experience : 19 June 2023

I bought a very nice coat from C R UK, BUT…

I bought a very nice coat from CR UK (online) and didn't double check the size via the RETAILERS (MANGO) web site, but simply took CR UK's word (and measurements) at face value, that "L" was 48"...mistake, BIG mistake. CANCER RESEARCH measured the PARKER style coat "pit to pit", and came up with 48", so when it arrived and didn't fit? I checked the MANGO site size guide. And CR UK? when told that "L" was in fact a 42", and when asked why they don't refer to COMPANY size guides ?, said "that's the way we do it". Oh well...money on tap, so I guess they don't care how much is wasted in returns/lost sales etc. Oh they did relist/resell it...as a 46".

Date of experience : 19 December 2019

too expensive

cancer ressearch is bad because for 1 slow cooker its £50.00. its also been used and paint is scrached off. also it's a charity shop stuff is suppos to be cheap .

Date of experience : 06 January 2024

Ambitious and world-class

Great charity, has achieved a lot, and has great, talented researchers from around UK and Europe working on big and ambitious projects.

Date of experience : 13 January 2023

Just been into elm park branch. Never met such rude unhelpful staff in any charity shop. Will not be coming back.

Date of experience : 27 July 2020

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Cancer Research UK

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91-93 Lowfield Street

Dartford DA1 1HP

United Kingdom

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Ground-breaking cancer test trial begins in Kent and Medway

Kent and medway’s response to a ground-breaking cancer test trial has been so strong that all appointments for the first clinic sessions have been booked..

The first local participants in the world’s largest trial of a revolutionary new blood test, Galleri   TM , which can detect more than 50 types of cancer often before symptoms appear, are attending appointments at a mobile clinic in Dartford this week.

Dr Henry Taylor, Clinical Lead at Kent and Medway Cancer Alliance, which is involved in co-ordinating the trial locally, said: “The response to the NHS-Galleri trial in Kent and Medway has been incredibly impressive.

“These people are contributing to a study that could prevent cancer deaths not just here but across the UK and around the world. Diagnosing cancer as early as possible means patients can start treatment before their cancer progresses and improve chances of survival.”

The selected residents, who are all aged between 50-77, responded to letters sent from the NHS within the last few weeks that invited them to participate in the NHS-Galleri trial.

The participants, who have not had a cancer diagnosis or treatment in the last three years, will have a blood sample taken at their first appointment.

They will be invited back after 12 months, and again at two years, to give further blood samples.

All participants will be advised to continue with their standard NHS screening appointments and to still contact their GP if they notice any new or unusual symptoms.

Initial results of the study are expected by 2023 and, if successful, NHS England plans to extend the rollout to a further one million people in 2024 and 2025.

The trial is the latest initiative launched by the NHS to meet its Long Term Plan commitment of finding three-quarters of cancers at an early stage by 2028.

Patients whose condition is diagnosed at ‘stage one’ typically have between five and 10 times the chance of surviving at least five years compared with those found at ‘stage four’.

The mobile clinic stationed in Dartford will move on to other locations in Kent and Medway in the coming months, with dates and locations to be confirmed.

About the NHS-Galleri™ trial

The potentially lifesaving Galleri™ test checks for the earliest signs of cancer in the blood.

The test is a simple blood test that research has shown is particularly effective at finding cancers that are difficult to identify early – such as head and neck, bowel, lung, pancreatic, and throat cancers.

It works by finding chemical changes in fragments of genetic code – cell-free DNA (cfDNA) – that leak from tumours into the bloodstream.

The NHS-Galleri trial, the first of its kind, will assess how well the test works in the NHS and whether the technology can be used as a tool to screen people with no cancer symptoms.

The trial is being run by The Cancer Research UK and King’s College London Cancer Prevention Trials Unit in partnership with the NHS and healthcare company, GRAIL, which has developed the Galleri test.

It aims to recruit 140,000 participants nationally, including people from different backgrounds and ethnicities to ensure results are relevant for as many different people as possible .

Any participants whose results indicate a possible cancer will be urgently followed up in the NHS.

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Cancer Research UK, Unit 3, Crayforoad Island Retail Park, Dartford, DA1 4FY

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Monday-Saturday 9:00-17:30 Sunday 10:00-16:00

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https://www.cancerresearchuk.org/support-us/find-a-shop

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2021/22 in review: Charity looks to the future with ambitious new strategy

21 July 2022

Cancer Research UK is ready to seize new opportunities following the publication of its Annual Report and Accounts 2021/22 today.

Michelle Mitchell, chief executive at Cancer Research UK, said: “This year has been a turning point for Cancer Research UK. We pulled together, seized new opportunities and set an ambitious new long-term direction for Cancer Research UK. None of this would’ve been possible without the extraordinary generosity and commitment of our supporters, as well as the tireless work of our staff, volunteers, partners and cancer patients.”

Renewing our focus

This year we laid out our vision for the future with the launch of our new organisational strategy : Making Discoveries, Driving Progress, Bringing Hope.

The strategy renews our focus on making transformative and scientific discoveries, helping ensure some cancers are effectively eliminated and that many more are prevented from developing in the first place.

Key figures from our Annual Report and Accounts include:

• Cancer Research UK raised a total of £668m in 2021/22, £86m more than the previous year
• Cancer Research UK spent £471m on charitable activities over the last financial year. This includes £443m on cancer research, up £55m from 2020/21*
• Cancer Research UK’s annual research activity spend was £388m compared to £421m in the previous year, a reduction of 7.8%, due to the continued impact of funding cuts in 2020/21**
• Cancer Research UK is committed to spending at least £1.5bn on research over the next 5 years.

Driving translation

We remain the largest charitable funder of cancer research, supporting over 4,000 researchers, doctors, and nurses in more than 130 global institutions.

Our investment into 4 core-funded research institutes in London, Cambridge, Manchester and Glasgow, as well as a national network of centres, clinical trials units and experimental cancer medicine centres helps to drive translation, ensuring that our research has a direct impact on people with cancer.

In April 2022 we launched Cancer Research Horizons . This unites all of our drug discovery capabilities and commercialisation expertise under one umbrella. This joined-up approach will translate more discoveries into treatments for patients, faster.

“We’ve made huge strides in our understanding of cancer this year. Findings from the Cancer Grand Challenges Mutographs team unearthed new information about the very early stages of cancer development, while the SPECIFICANCER team have discovered that cancers in different parts of the body develop their own ways to hide from the immune system. And the outcome of a study funded by Cancer Research UK shows that the UK’s HPV vaccination programme has resulted in an almost 90% drop in cervical cancer rates amongst those vaccinated. These findings have the power to bring about huge advances in the prevention and treatment of cancer,” said Mitchell.

Celebrating 20 years of Cancer Research UK

This year marks 20 years since Cancer Research UK was formed , and 120 years since the founding of the Imperial Cancer Fund.

This is a proud moment for the charity, and offers a chance to celebrate the impact of our work , such as our role in the development of more than 50 cancer drugs , radiotherapy, and the HPV vaccine.

The impact of COVID-19

After a few difficult years following the COVID-19 pandemic, the charity has performed better than expected in 2021/2022.

Cancer Research UK initially expected to see a £300m reduction in income over 3 years (2020-23) due to the pandemic. However, following better performance than expected over the past 2 years, the charity now predicts the impact of the pandemic will be roughly £200m.

“Despite the progress that we’ve made over the past 12 months, we know that the impact of the pandemic on people affected by cancer, and research, will continue to be felt for years to come,” said Mitchell

“There’s still a significant backlog of people waiting for tests and treatments, we aren’t making fast enough progress with early diagnosis and cancer survival, and we can’t be satisfied with the slow pace of recovery in clinical research.

“The next 12 months will be a critical time for us to put cancer back at the top of the agenda, positively influence cancer plans across all four UK nations and shape the UK Government’s 10-year cancer plan. We’re looking to the future with optimism – a future in which we bring about a world where everyone can live longer, better lives, free from the fear of cancer.”

For every £1 donated, 81p was available to beat cancer in 2021/22.

For further information about Cancer Research UK’s work and to view this year’s Annual Report and Accounts, visit our website .

*We spent £471m on charitable activities, an increase of £52m on the previous year. This was mainly due to a one-off adjustment to re-align the timing of our Institute and Clinical Training annual awards from April to March (£55m). Issuing the awards a month early gave the recipients certainty ahead of the start of their financial year in April 2022. It also means that our expenditure next year will not include these commitments and may appear lower as a result. 

**Annual research activity equates to research carried out in the financial year, much of which was committed in previous years. This is different to the £443m cancer research spend, which includes new research grants that will be paid out over several years.   

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Appointment text reminder service:  Appointment text reminder service :: Dartford and Gravesham NHS Trust (dgt.nhs.uk)  somewhere on here so people are directed to this page? Any suggestions of how this is possible are very welcome. 

Cancer services

Cancer patients.

We recognise that this is a difficult and uncertain time for everyone but particularly for patients with a cancer diagnosis and those around them. 

The ambition of the cancer services team is to deliver current and high quality services for all patients and their families affected by cancer. Cancer services aims to support you through providing holistic multi-disciplinary care starting at the point of referral, continuing throughout the cancer journey. All service developments are led by professionals and users working together with patient involvement to ensure services benefit the locality as a whole and keep the patient at the heart of any innovation.

Your Clinical Nurse Specialists (CNS) will be your key point of contact for any concerns you may have. They will initiate a Holistic Needs Assessment with you, enabling them to support and if necessary signpost or refer you to other multi-disciplinary members or agencies to ensure your holistic care needs are being met at this difficult time. 

We are very aware with earlier diagnosis and new innovative treatments that more people are living with and beyond cancer which is great, and we aim to provide the support and education the individual requires empowering them to self-manage with the safe knowledge of who to contact if there are any concerns.

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• Professor Fran Balkwill
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Research opportunities

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• In drug discovery & development
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• For students & postdocs

Our funding schemes

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• View all schemes and deadlines

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How we deliver research

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Fundraising Group Member - Dartford, Kent

Our fundraising groups provide a vital source of income in the fight against cancer, each year raising over £10 million to fund our pioneering research.

Volunteers are at the heart of our communities and we’re looking for people of all ages and from all backgrounds to join one of our fundraising groups or start one of their own. There’s a role for everyone, so come and join the fun!

Every step we make towards beating cancer relies on every pound, every hour and every person. We need you to help us by volunteering. Play a part in this inspiring story and volunteer. Help us to create more tomorrows.

What will I be doing?

Below are a few examples of how you could use your skills to get involved

• Planning and coordinating fundraising activities as a team
• Thinking creatively to identify new ideas and opportunities
• Leading the fundraising group as Chairperson and acting as the ‘go to’ contact
• Attending events in your area as the local face of Cancer Research UK
• Communicating and relationship building with people in your community
• Keeping accurate and up to date records in an accountancy role
• Administration to help us in a secretarial or event organisation role
• Using your local knowledge to help promote fundraising events in your area
• Encouraging others to support Cancer Research UK

What skills do I need?

Are you a  team player with good communication skills ,  well networked with a local knowledge of your community?  Do you love to socialise and meet people from all different backgrounds? We’re looking for  organised, self motivated  people who have the ability to delegate and a  genuine passion and enthusiasm  for fundraising and the work of Cancer Research UK.

What support will we give you?

An induction and ongoing support and guidance from your Local Fundraising Manager as well as your fellow group members.

Advice and guidance on how to access information and resources.

We will reimburse agreed out of pocket expenses. Advice on how to set up and promote a fundraising event . The opportunity to develop new and existing skills and a chance to meet new people

What benefits can I expect?

• Meet like-minded people who are working together to raise money for Cancer Research UK
• Know you are helping Cancer Research UK bring forward the day when all cancers are cured
• Be involved in a wide range of exciting fundraising activities and events
• Development and support of new and existing skills

Where will I be based?

This a home based role but you will be expected to attend fundraising group meeting/events  in Dartford (usually no more than monthly). P art of your role will include you being ‘out and about’ in the community e.g. attending collections, booking venues, sourcing prizes, promoting your event.

At Cancer Research UK we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We actively encourage applications from people of all backgrounds and cultures and believe that volunteers from diverse backgrounds will help us to beat cancer.

Why we need you

Welcome to volunteering booklet.

We want you to get the most out of volunteering with us and feel supported. The Welcome to Volunteering booklet will give you an overview of everything you need to know about your time with us.

Read our Welcome to Volunteering booklet.

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Cancer Research UK   Reviews

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Reviews 1.9.

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Disgusting treatment by a Charity

Ordered a Stand Up 2 Cancer Star Baker Bundle. Money has been taken promptly but now heading towards 3 weeks and no goods received. Apparently lost in transit. Further delivery was to organised and heard nothing since. Happy to take your money but would appear not happy to provide goods. As a regular donator extremely disappointed and now cancelling my direct debit for the monthly donation. Always willing to help charity but not when they are basically stealing the money from you. Utter disgrace and false advertisement. Also contacting Trading Standards to make them aware.

Date of experience : March 31, 2024

Donations: Get Your Act Together, CR UK!!!

I have nothing but respect for the work Cancer Research UK do, but like many similar charity organisations, there seems to be this strange, often rude and dismissive attitude towards those wishing to donate. I have often left bags out on collection day only to still find them languishing on the doorstep come the end of the day. Recently, I called the number on the bag and left a message to report this pattern. Radio silence ensued despite the promise to return the call. I'm not expecting a thank you written on embossed paper and delivered by a unicorn but a little gratitude would be nice.

Date of experience : April 17, 2024

I would give it zero if I could

I had trouble buying the stand up for cancer star baker apron, but eventually managed. I ordered in fggo time for a birthday gift. My expectations for the CRUK brand were high as I respected their work. However, this was peroved to be totally missplaced. The 5 to 7 day delivery came an went. No communication at all to let me know. I emailed and was told it was a Royal Mail error and it had happened to many. Looked at the tracking number they eventually send and RM has not had it yet. I called almost 20 days after the order to be told, there is nothing they can do, they have no idea where it is etc, etc. A completed customer service rail crash. Angry and frustrated an dweill NEVER BUY FROM THEM AGAIN. All donations will stop also.

Date of experience : April 18, 2024

Not a penny more for this charity

I have given a lot of money to Cancer Research over the years, both direct donations, via fundraising and donations to the shops. I took a lot of valuable items to the Bromley store last week including a couple of iPads only to be told by an indignant assistant 'we are NOT taking donations at the moment'. I'd walked a long way with three large and heavy bags so was not best pleased! I get plenty of begging letters from them for fund raising so they could have sent an email to say the shop was not accepting donations or put something on the website. So it's Cancer Research's loss. They have become just another large, arrogant organisation. ***UPDATE*** I was promised a call by one of the 'sales' staff at C/R, but nobody bothered. By the way, the CEO of Cancer Research is paid OVER A QUARTER OF A MILLION. How many people might have lived if that money had been spent on cancer patients, instead of a Fat Cat CEO

Date of experience : April 04, 2024

I worked at the Falmouth store

I worked at the Falmouth store. I took time off sick due to anxiety and depression due to the nasty manager, the hours I covered for her whilst her bus was so called late or she was ill or just never turned up. She's nasty to the volunteers and nasty to me the way she speaks to people is absolutely shocking, if you knew how this shop was run you wouldn't go there. There all about money don't care about family life and headoffice is the same . Avoid working for this company

Date of experience : January 11, 2024

Worst Charity shop I ever been the…

Worst Charity shop I ever been the saddest part it’s in heart of High Barnet what its kind of shame because rest of the shops are here are friendly and very helpful compare to this , the staff in here ignorant and unprofessional also has a very ruth manager who runs the shop with kind of racist attitude , Be Careful!!!!! if you find an item without label there is big chance she can be accusing you with label removal!!!! I use to gave clothing,book's,toys to this shop but now I am regret it a very big time regard less👎

Date of experience : March 15, 2024

Hamza saves the day!

Like many others, I would have given a one star, if not for one member of their team who saved the day. My cousin died a couple of weeks back and for various reasons I was unable to go to the funeral. As a way of marking his passing, I made a donation to CR in his name. I was guaranteed that I would receive an Email acknowledging the donation that day, so I could send it to his wife. Despite that lie, I had to chase the Email up twice. Eventually I got through to Hamza, who agreed that it wasn't acceptable. I'm not sure it was Hamza's job to do so, but he personally compiled an Email and sent it to me within the hour. Over a week later I received the official Email, which of course would have been too late to send. And I think Hamza's wording was better than the official one, which just came across as a Begging letter. CR, unacceptable! Hamza, well done, thank you. I'm not sure I'll bother in future.

Date of experience : April 03, 2024

Linwood store

I would like to write this review as I have been in and out of the Linwood shop regularly over the last few months and the staff are amazing, so helpful and the shop is so well laid out, people really need to go in for a look, the stock for spring/summer is brilliant, rugs for the garden, fake plants etc, thanks for alm you do to support Cancer research also, this is so important

Date of experience : April 15, 2024

Overpriced Charity Shops

I have been to multiple Cancer Research UK charity shops and all of them have insane prices. They sell clothes for the same price you could get them new. Other than that, they stock decent quality items and have shops in good locations.

Date of experience : March 05, 2024

Expecting contractors to fund their projects

Recruited building services professionals to mange their shops, had works planned and instructed only to be told that they expect contractors to “fund” their projects on “good faith” and they will only have budget in April 2024 (2.5 months from now) to pay the contractors. Totally unreasonable and out of the blue, how such a big charity can operate with poor management is shocking.

Date of experience : February 15, 2024

nobheads I was at parkgate one I got so…

nobheads I was at parkgate one I got so much abuse and blamed for everything . they was horrible and loved power. they was inappropriate and unprofessional one she touched my boob and got away with it the other abused his power he was sly , and manipulated and he got away with it . and he got me into bother with manager over f all 😂 worst one’s I’ve worked I wasn’t paid manager she did nothing and defended him . and she wanted to be a councillor , I’m hoping she’ll not be she kept calling and I felt like saying F off . and one there he was a perv . and stalked manager she loved it he’s still there. and one said she slept with him messing about yet , if I did that I’d have the stress so please be aware . because I hated been with them they was very controlling .

Date of experience : May 01, 2023

i leave out 7 bags of good items for…

i leave out 7 bags of good items for children cancer research combat cancer and it was raining so bought a big plastic sheet to cover bags roped it to fence and left note do not remove , well they did ,so i phoned 084 4800 4274 called on the hour x8 hrs and 2 weeks now,,..says not been possible to conect your call...so i emailed combatcancercharity.org says site not available .... 6 texts........ i am worried this charity is trustworthy of donations and bag collection , why cant i get a reply can person conected or use them let me know why please, as i dont want to give a bad name if doing a wonderful needy job.thank you. i will stick with cancer research uk...now superb set up.. respect

Date of experience : January 24, 2024

Thank you cr uk

My abusive nan (absolute s1ag) came down with stage 8 yesticular cancer and luckily this charity f Failed saving her and she died. I am happy as now no one can take away my precious dwuggies (man just turned into smeagol for a sec)

Date of experience : July 14, 2023

Keeping my money

Order a surgical bra and paid £6.99 for next day delivery. Two days later no sign of the bra nor confirmation of despatch. Received an automated email response to my emailed enquiry, saying expect a reply in 5 days. Call up, unhelpful woman … need to talk to despatch department can’t say when she’d have a reply, never mind when I could expect to receive the item I’d paid for. Asked for my order to be cancelled and a full credit, to which she replied it takes 15 days to process a refund. 15 days!!!! That’s not due to bank rules and process. That’s Cancer Research policy. A clear case of Cancer Research wilfully holding onto my money. So, long story short, I’m out of pocket for 15 days. Disgrace and has left a very unpleasant taste in my mouth for what I had previously thought was a wonderful charity and one for whom I have raised funds for over the years. They should be ashamed.

Date of experience : January 26, 2024

Changing shape of charity shops

People go into charity shops to get a bargain. If an item is, for instance, £2.80, why not make it £3 initially instead of asking customer to round up to £3, as directed by Head Office. Also asking people 'if they gift aid' is fine but 'do you pay tax' is not. That is an intrusive question, which I object to being asked. Staff should hand out a leaflet about gift aid for customer to read for themselves. Finally, most of the good quality donations don't reach the shop floor, but, go on eBay. I know Cancer Research has to rely on donations for their income but the shops are beginning to be run like businesses. Targets are expected to be reached.

Date of experience : September 16, 2023

Started volunteering at the store in…

Started volunteering at the store in AbbeyGate Street. I was made very welcome. Beverley the shop manager made me feel at ease and the volunteers there that day made me feel I was part of a team . Beverley did a great job at the induction and I look forward to my next shift . Anyone looking to volunteer for the charity pop in and ask for more information.

Date of experience : August 01, 2023

Worthless charity

Cancer research UK does next to nothing in terms of cancer treatment. Most of the current treatments have not changed in 30 years. The fact remains that more people are dying of cancer than ever before. The CEO earns £240,000 plus per year, so if you like funding hefty salaries then please continue to donate. Having recently lost a family member to cancer, I realised that treatments available are virtually worthless. If you are young enough and fit enough to cope with chemotherapy, then you stand a fighting chance; but if you are old and weak then your chances of surviving cancer are almost zero. 12/4/24. Their latest advert slogan is a joke "Together we are beating cancer". No we are not beating cancer. Cancer now riddles our society. It was hardly heard of in the 60's.

Date of experience : August 23, 2022

Greed, money making no care for the people

Here goes , im sick and tired of you guys begging on tv its excessive. If you truely cared about people and cancer youd actually look into alternatives You'd look into cannabis Herbs like tumeric You'd look into other routes instead of solely basing it on kemo which is mainly money money money.. while also pumping out multiple side effects. You'd promote a better diet an alkaline diet All of which will help not only cancer coming in the first place but will help reduce if not remove all together!!! Start fighting the government more and You'd get respect far more from far more people.

Date of experience : June 08, 2022

Prices too high …

Visited the Amersham shop today and found the prices extremely high! People go into a charity shop not only to support the charity but to pick up a bargain. Some of the second hand goods were dearer than they would be new. Needless to say I didn’t see anyone buy anything. These high prices aren’t doing the charity any favours. Won’t be returning!!

Date of experience : September 29, 2023

Disappointed

I recently went to drop off some donations to the Bromsgrove branch, I called first to explain what I had got, I was asked what I was donating, after telling me they were very busy, I eventually got some help to bring the donations inside, and was told ‘we don’t want any more than that’! And was asked again, what was in the bags. I’ve never had this kind of issue before, I felt like taking it elsewhere where it might be a little more appreciated. CRUK has been an important charity for me in the past, I’m hoping that the member of staff was simply having a bad day.

Date of experience : June 08, 2023

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