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Telecommunication Project Manager Resume Examples India

Our collection of Telecommunication Project Manager resume examples is designed to inspire and assist you in crafting an outstanding resume that showcases your expertise in project management, telecommunication technologies, and team leadership. Whether you're an experienced Telecommunication Project Manager or looking to advance your career in project management, these examples will help you create a document that highlights your qualifications and readiness for the Telecommunication Project Manager position.

Resume examples for top Telecommunication Project Manager jobs

Use the following guidelines and resume examples to choose the best resume format.

Telecommunication Project Manager Resume Example

About Telecommunication Project Manager Resumes

Telecommunication Project Managers play a critical role in overseeing and delivering complex telecommunication projects, ensuring they are completed on time and within budget. Crafting an impressive resume is essential to excel in this role that demands strong project management skills, technical expertise, and the ability to lead cross-functional teams. Here, you'll find exemplary Telecommunication Project Manager resume examples to guide you in creating a well-structured document that showcases your skills, experience, and dedication to successfully managing telecommunication projects.

Salary Details in INR for Telecommunication Project Managers

The salary for Telecommunication Project Managers in India can vary based on factors such as the industry, company size, location, and level of experience. On average, Telecommunication Project Managers in India can expect to earn annual salaries ranging from INR 8,00,000 to INR 20,00,000 or more. Salaries may vary depending on the complexity and scale of telecommunication projects managed and the organization's focus on technology infrastructure.

Key Skills for Telecommunication Project Manager Resumes

When creating a resume for a Telecommunication Project Manager role, it's important to highlight key skills that demonstrate your ability to plan, execute, and deliver successful telecommunication projects. Some of the key skills to include in your resume are:

• Project Management: Proficiency in project planning, scheduling, and execution.
• Telecommunication Expertise: Knowledge of telecommunication technologies and infrastructure.
• Team Leadership: Leading and managing cross-functional project teams.
• Budget Management: Managing project budgets and resources.
• Stakeholder Communication: Communicating project updates to stakeholders.
• Risk Management: Identifying and mitigating project risks.
• Quality Assurance: Ensuring project deliverables meet quality standards.

Do's and Dont's for Telecommunication Project Manager Resumes

• Tailor your resume to match the specific skills and experience required by the job posting.
• Highlight your experience in telecommunication project management, team leadership, and technical expertise.
• Use action verbs to describe your roles and accomplishments.
• Include any relevant project management certifications or training.
• Proofread your resume for errors and clarity.
• Avoid including irrelevant personal information.
• Don't use a generic, one-size-fits-all resume.
• Refrain from including specific salary expectations on your resume.
• Avoid using technical jargon that might not be understood by all readers.
• Don't forget to customize your resume for each job application.

FAQs on Resume Format for Telecommunication Project Managers

• Is it necessary to include a professional summary or objective on the resume?

Including a professional summary or objective is optional. If you choose to include one, make it concise and tailored to the specific Telecommunication Project Manager job you're applying for.

• What should be the ideal resume length for a Telecommunication Project Manager resume? Your resume should ideally be one to two pages in length, summarizing your qualifications and experience as a Telecommunication Project Manager concisely.
• Should I include references on my resume?

 It's not necessary to include references on your resume. Instead, provide references upon request to potential employers.

• How important is formatting and layout in a Telecommunication Project Manager resume? Formatting and layout are crucial, as they make your resume visually appealing and easy to read. Use a clean, professional design with consistent formatting.
• Is it acceptable to include non-work-related hobbies or interests on the resume?

In general, it's not necessary to include hobbies or interests unless they have direct relevance to your qualifications for the Telecommunication Project Manager position.

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Telecom Project Manager Resume Sample

Telecom Project Manager Resume Sample | Realtime CV

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Professional Experience

Achievements, professional skills, personal skills.

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5 Amazing telecom project manager Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, telecom project manager: resume samples & writing guide, quentin gray, professional summary, employment history.

• Ensure quality control throughout the project
• Prepare project reports and presentations
• Develop and maintain project documentation
• Manage and maintain project timelines
• Track project expenses and budget
• Coordinate and communicate with stakeholders

Do you already have a resume? Use our PDF converter and edit your resume.

Irving Smith

• Monitor project progress and ensure deadlines are met
• Develop project plans and budgets
• Provide support to team members
• Manage customer relationships

Oscar Coleman

• Monitor project risks and develop mitigation strategies
• Manage project resources

Walter Austin

• Manage project change requests
• Identify and resolve project issues
• Develop and implement project strategies

Yvette Allen

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Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

telecom project manager Job Skills

For an telecom project manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Network Administration
• Telecommunications Systems
• Telecom Network Design
• Telecom Network Optimization
• Telecom Protocols
• Telecommunications Engineering
• Telecom Infrastructure
• Telecom Regulatory Compliance
• Telecom Network Security
• Telecom Billing Systems
• Telecom Project Management
• Telecom Operations
• Telecom Provisioning
• Telecom Maintenance
• VoIP Systems
• System Integration
• Telecom Troubleshooting
• Network Performance Monitoring
• Mobile Network Technologies
• Wireless Network Technologies.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Computer Literacy
• Data Analysis
• Project Management
• Customer Service
• Presentation
• Written Communication
• Social Media
• Troubleshooting
• Quality Assurance
• Supervisory
• Risk Management
• Database Management
• Documentation
• Financial Management
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management.

How to Improve Your telecom project manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Ike Hawkins

Include your contact information and job descriptions, missing job descriptions lessens your chances of getting hired..

• Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
• Keep job descriptions short but don't just list your jobs.
• Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your telecom project manager Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Leonard Roberts

• Develp and implement project strategys
• Provied support to team members
• Develp and maintian project documentations
• Co-ordinate and communcate with stakeholders
• Manage customer relatoinships
• Mointor project progress and ensure deadines are met
• Developed and maintain project documentation
• Developed project plans and budgets.

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history..

• When explaining gaps in your employment section, start by being honest.
• Elaborate on the gap and show that you never stopped learning.
• Explain and elaborate any gap in your work history by highlighting new skills.

telecom project manager Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an telecom project manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

To the Recruitment Team at Walmart

I am a highly motivated Telecom Project Manager with 16 years of experience in Administrative & Clerical. I am excited to submit my application for the Chief Telecom Project Manager position at Walmart, where I believe my skills and expertise would be an excellent fit.

My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at Walmart and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.

Thank you for considering my application for the Chief Telecom Project Manager position. With my skills and the amazing team at this organization, I am assured that I can contribute to your organization's success and make a meaningful impact. Looking forward to a future where we can work together.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

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Telecom Project Manager Resume Examples

Are you looking for tips and tricks to create a winning resume for a telecom project manager position? If so, you’ve come to the right place. In this blog post, we’ll walk you through how to craft a telecom project manager resume that will help you stand out from the competition and get your foot in the door. You’ll also find samples of telecom project manager resumes that you can use as inspiration when writing your own. So, let’s get started!

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Telecom Project Manager

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

A results- driven Telecom Project Manager with 5+ years of experience in leading the successful delivery of projects to multiple customers. Possesses excellent problem- solving, communication, and organizational skills. Proven track record in ensuring the completion of projects on schedule and within the budget. Accustomed to working with cross- functional teams to develop comprehensive project plans and implement strategies to meet organizational goals.

Core Skills :

• Project Management
• Risk Management
• Requirements Analysis
• Change Management
• Process Improvement
• Team Leadership
• Business Analysis
• System Integration
• Strategic Planning
• Agile/Scrum

Professional Experience : Project Manager, XYZ Telecom Inc.

• Managed telecom projects with a focus on providing reliable and cost- effective services.
• Led cross- functional teams to develop comprehensive project plans and ensure successful delivery.
• Implemented strategies to control cost, minimize risk and maximize project performance.
• Ensured quality control, schedule management, and continual process improvement.
• Developed and maintained relationships with clients and stakeholders.
• Monitored project progress and communicated updates to stakeholders.

Education : B.Tech in Computer Science, ABC University

• GPA 3.8/4.0

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Telecom Project Manager Resume with No Experience

Recent graduate with an extensive background in communications and a passion for project management. Possesses strong organizational and problem- solving skills, as well as a strong understanding of the telecom industry. Experienced in leading multiple projects and working collaboratively with a diverse team.

• Excellent communication skills
• Project management experience
• Proficient in Microsoft Office
• Strong analytical skills
• Attention to detail
• Leadership abilities
• Ability to work independently
• Ability to multitask

Responsibilities :

• Develop detailed project plans and ensure successful completion of each phase of the project
• Monitor project progress and ensure timelines are met
• Coordinate with clients, vendors and stakeholders to ensure project success
• Develop project goals and ensure adherence to all project requirements
• Provide timely and accurate reporting to management
• Track project costs and control project budget
• Manage contractual relationships with stakeholders and vendors
• Lead project teams and encourage collaboration and cooperation

Experience 0 Years

Level Junior

Education Bachelor’s

Telecom Project Manager Resume with 2 Years of Experience

Highly organized and detail- oriented Telecom Project Manager with 2 years of successful experience in project management, budgeting, and resource allocation. Adept at managing multiple projects with conflicting priorities and tight timelines. Proven ability to build and maintain positive relationships with internal and external stakeholders, as well as to lead complex projects and initiatives to successful completion.

• Proven success in Telecom Project Management
• Excellent communication, leadership, and negotiation skills
• Tech- savvy, able to understand and use project management tools and software
• Highly organized, able to prioritize tasks and stay on track
• Proficient in budget management and resource allocation
• Strong problem- solving capability
• Manage telecom projects and ensure they meet deadlines, budget, and quality standards
• Develop comprehensive project plans and timelines
• Coordinate with stakeholders and internal staff to ensure projects are completed on time
• Manage resources, allocate tasks, and track progress to ensure projects are completed efficiently
• Document and report project progress, risks, and issues to stakeholders
• Analyze project status, take corrective action when necessary, and provide regular project updates
• Identify and implement process improvements to optimize project management
• Develop and manage relationships with internal and external stakeholders

Experience 2+ Years

Telecom Project Manager Resume with 5 Years of Experience

Results- driven Telecom Project Manager with 5 years of experience in planning, executing and finalizing projects according to strict timelines and within budget. Possesses excellent knowledge of telecom industry along with strong management and leadership skills. Highly organized, detail- oriented and able to juggle multiple tasks at once.

• Telecom Project Management
• Leadership and Team Management
• Budgeting and Cost Control
• Analytical and Problem- solving skills
• Communication
• Negotiation
• Developing and implementing project plans, budgets, and work schedules
• Coordinating and managing activities of project teams in order to meet project goals and deadlines
• Monitoring and controlling project execution, making necessary adjustments to ensure project goals are met
• Identifying, analyzing and mitigating project risks
• Developing project quality management plans and ensuring quality control of the project
• Communicating project progress to project stakeholders
• Liaising with external vendors and clients to ensure delivery of project requirements
• Negotiating contracts and other agreements with external parties as needed

Experience 5+ Years

Level Senior

Telecom Project Manager Resume with 7 Years of Experience

I am an experienced Telecom Project Manager with 7 years of experience in the telecom industry. My core strengths include excellent communication and problem- solving skills, as well as the ability to manage multiple projects simultaneously. I have a strong understanding of the principles of project planning and execution, as well as a comprehensive knowledge of the latest technologies in the telecom field. I am a highly organized, detail- oriented, and customer- focused professional with a proven track record of successfully completing telecom projects on time and within budget.

• Project planning and execution
• Proven track record of completing projects on time and within budget
• Problem- solving capabilities
• Knowledge of the latest telecommunications technologies
• Highly organized and detail- oriented
• Excellent customer service skills
• Develop project plans for telecom projects
• Lead project teams in ensuring successful project completion
• Monitor and analyze progress on telecom projects
• Manage customer relationships and expectations
• Identify and resolve conflicts within the project team
• Prepare and present regular project status reports
• Maintain project budget and timelines
• Collaborate with internal stakeholders to ensure successful project outcomes
• Develop and implement strategies for risk management

Experience 7+ Years

Telecom Project Manager Resume with 10 Years of Experience

An experienced Project Manager with more than 10 years of experience in the telecom industry. Focused on delivering successful projects through efficient processes, strong team leadership and excellent communication skills. Successfully managed a variety of projects within budget and time constraints, and ensured quality standards are met through all phases of development.

• Organizational Skills
• Budget Management
• Problem Solving
• Stakeholder Management
• Telecom Industry Knowledge
• Developed and managed overall business plans and project objectives
• Established goals and objectives for the project and approved project plans
• Planned and monitored project progress, coordinating resources and resolving issues
• Managed the development of detailed project plans and schedules
• Worked with stakeholders to monitor and evaluate project performance
• Prepared reports and deliverables for management
• Conducted reviews and analysis of project status
• Identified and managed potential project risks
• Provided guidance to the project team and ensured the successful completion of projects
• Managed the deployment of hardware and software systems
• Developed strategies to improve the efficiency of project execution
• Ensured all project deliverables met quality standards and customer requirements

Experience 10+ Years

Level Senior Manager

Education Master’s

Telecom Project Manager Resume with 15 Years of Experience

Telecom Project Manager with 15+ years of experience in the telecommunications industry. Highly experienced in developing, managing and coordinating all aspects of telecom projects for large- scale deployments. Adept at overseeing the entire project lifecycle from initiation to closure. Possesses excellent coordination and organizational skills as well as an in- depth knowledge of telecom technologies.

A highly experienced Telecom Project Manager with 15+ years of success in delivering complex, high- profile telecom projects. Proven track record of successfully managing the entire project lifecycle from initiation to closure, while providing strong coordination and organizational skills. Experienced in developing and managing telecom projects for large- scale deployments, with an in- depth understanding of telecom technologies.

• Telecom Technology
• Resource Management
• Vendor Management
• Quality Assurance
• Developing and managing telecom projects for large- scale deployments
• Creating project plans, budgets and timelines
• Coordinating with multiple stakeholders to ensure successful completion of projects
• Overseeing the entire project lifecycle from initiation to closure
• Managing and evaluating project progress against deadlines
• Ensuring quality assurance standards are met
• Identifying and resolving project risks
• Negotiating with vendors, suppliers and contractors
• Maintaining effective communication with all the stakeholders
• Managing resources effectively to meet project objectives
• Preparing project reports and presentations for upper management

Experience 15+ Years

Level Director

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What should be included in a Telecom Project Manager resume?

A Telecom Project Manager manages a team of professionals to ensure the successful completion of telecommunications projects. In order to be successful in this role, a Telecom Project Manager must have the right skills and experience. The following should be included in a Telecom Project Manager resume:

• Proven experience in telecommunications project management. This includes understanding of telecom industry standards, procedures, and protocols.
• Knowledge of various telecom technologies, including VoIP, GSM, EDGE, WCDMA, LTE, and more.
• Ability to prioritize and manage multiple telecom projects simultaneously.
• Strong problem-solving and analytical skills with the ability to identify and mitigate risks.
• Excellent communication and interpersonal skills. Ability to effectively communicate with stakeholders and team members.
• Proficiency in project management software, such as Microsoft Project and JIRA.
• Solid knowledge of budgeting, planning, and cost control procedures.
• Skilled in providing technical support, training, and troubleshooting.
• Bachelor’s degree in Telecommunications or a related field.

What is a good summary for a Telecom Project Manager resume?

A Telecom Project Manager is a professional who is responsible for the successful management and completion of projects related to telecommunications networks. They are highly knowledgeable in their field and possess exceptional skills in communications, project management, technical know-how, and problem solving.

A good summary for a Telecom Project Manager resume should highlight their experience in telecom project management, their exceptional communications and organizational skills, and their ability to effectively collaborate with external departments. They should also mention their knowledge of telecommunications networks and equipment, their understanding of telecom industry regulations and standards, and their ability to work with a variety of stakeholders.

Highlighting your experience in telecom project management is essential in a summary for a resume. This should include the successful completion of projects on time and within budget, as well as your ability to manage stakeholders, identify and mitigate risks, and ensure that quality standards are met.

Your summary should also emphasize your ability to stay organized and your exceptional problem-solving skills. You should also explain your knowledge of telecom industry regulations, standards, and equipment. Finally, you should mention your experience in working with a variety of stakeholders, such as vendors and customers.

By including all of these elements, you can create a winning summary for a Telecom Project Manager resume that will demonstrate your qualifications and set you apart from the competition.

What is a good objective for a Telecom Project Manager resume?

A good objective for a Telecom Project Manager resume provides employers with details about your experience and skills that make you a great candidate. It should be concise, yet focused and tailored specifically to the position you are applying for.

Here are some examples of objectives for a Telecom Project Manager resume:

• Experienced Telecom Project Manager with 7+ years of experience in process improvement, meeting customer and business needs, and project management.
• Seeking a role at ABC Company to utilize my technical and managerial skills to optimize product delivery and customer service.
• Motivated Telecom Project Manager with a record of successfully launching product and services across multiple platforms. Seeking to leverage my expertise and experience in driving project success to benefit XYZ Corporation.
• Proven leader with the ability to coordinate resources, manage teams and projects, and ensure customer satisfaction. Looking to join ABC Company as a Telecom Project Manager to help drive the completion of projects in an effective and timely manner.

No matter what objective you choose, it is important to ensure it is focused, relevant and includes the right keywords. This will help hiring managers quickly understand who you are and why you are the ideal candidate for the job.

How do you list Telecom Project Manager skills on a resume?

Telecom Project Managers are responsible for a variety of tasks, including overseeing telecom projects, managing telecom teams and developing policies and procedures. To succeed in this role, Telecom Project Managers must possess a variety of skills, both technical and managerial. When creating a resume as a Telecom Project Manager, it is important to list your skills in an organized way that highlights your strengths and abilities.

Here are some skills to consider listing on your resume as a Telecom Project Manager:

• Technical Skills: Knowledge of telecommunication technology, software, protocols, and common industry standards; experience with network design, implementation, and troubleshooting; expertise in GSM/UMTS/LTE network design and deployment
• Leadership Skills: Proven ability to lead and manage telecom projects; experience in motivating team members and driving successful projects; strong team building and interpersonal skills
• Organizational Skills: Ability to prioritize and manage multiple tasks; excellent time management and multitasking skills; strong attention to detail and ability to meet deadlines
• Problem Solving: Ability to troubleshoot and diagnose technical problems; effective decision making and problem solving skills; excellent analytical and critical thinking skills
• Communication: Ability to communicate effectively with technical and non-technical staff; excellent verbal and written communication skills; ability to present complex information in a clear, concise manner.

By listing these skills on your resume, you can demonstrate to employers that you have the knowledge and abilities to be successful as a Telecom Project Manager.

What skills should I put on my resume for Telecom Project Manager?

When crafting a resume for a Telecom Project Manager position, it’s important to include the right skills and qualifications to stand out to employers. Here are some of the most important skills to consider:

• Technical Knowledge: Telecom Project Managers should have a thorough understanding of telecom systems, networks, and hardware. They should also be proficient with telecom software and applications.
• Problem-Solving: Telecom Project Managers must have the ability to identify issues and devise strategies to resolve them.
• Project Management: Telecom Project Managers must be able to create, plan, and manage complex projects. This includes scheduling, budgeting, and managing teams.
• Communication: Telecom Project Managers must be able to communicate effectively with team members, stakeholders, and other involved parties.
• Leadership: Telecom Project Managers are responsible for leading their teams, motivating them, and ensuring that projects are running smoothly.
• Organizational Skills: Telecom Project Managers need to be able to prioritize and organize tasks to ensure that deadlines are met.

By including these skills on your resume, you will be a more attractive candidate for Telecom Project Manager positions.

Key takeaways for an Telecom Project Manager resume

When you are applying for a Telecom Project Manager position, your resume should clearly demonstrate your experience in the telecom industry, as well as your project management skills. Here are some key takeaways to consider when crafting your resume:

• Highlight any certifications you have earned in the telecom industry. These can be anything from PMP certification to a certification in a specific telecom technology. Showcasing your certifications will show employers that you are committed to staying on top of industry trends and up-to-date on best practices.
• Provide a comprehensive list of your experience in telecom. Include any projects you have managed, challenges you had to overcome, and any successes you achieved in the telecom field. This will show employers that you have the knowledge and experience to be a successful telecom project manager.
• Make sure to emphasize your communication skills. Successful telecom project managers need to be able to effectively communicate with stakeholders, clients, and other team members. Showcase any project management successes that were related to your communication skills.
• Demonstrate your understanding of telecom technology. Your resume should include a list of technologies you are familiar with, as well as any systems you have worked with in the past. This will show employers that you understand the technology and can use it to successfully manage telecom projects.

By following these key takeaways, you can ensure that your resume is tailored to stand out in the telecom industry.

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Telecom Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the telecom job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Communicates codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans
• Perform other duties as requested by management
• Maintains clean and safe work environment
• Performs other duties as requested by supervisor
• Receives and relays internal and external calls and provides general information according to protocol
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
• Prepare billing reports by collecting, analyzing, and summarizing data and trends
• Develop strong reporting package showing progress towards optimization efforts
• Run and analyze reports for example other vendor billing, Pricing inconsistency, and include them in issue tracker called Audit status report
• Responsible for ordering of cell phones, iPads and hotspots while working with IT to keep updated documentation inventory of company-wide devices
• Work with accounting department to ensure prompt and accurate payment of invoices and receipt of credits
• Create RFP’s (Requests for Proposals), proposal evaluation criteria, review supplier proposals, sourcing strategies, and purchase orders
• Run contract audits and monthly reporting
• Administer multiple WAN/LAN service requests to vendors providing network services using advanced Telecom Expense Management software
• Performing benchmarking on prices and improvements with other companies
• Support, maintain, and upgrade call managers with their associated publishers and subscribers, gateways, voice mail systems, and contact center
• Provide 24X7 on call support as part of an on call rotation
• Account management for Blizzard mobile carriers and vendors
• Basic call flow manipulation and management
• Perform daily system monitoring and environmental health checks
• Able to study telecom details and formulate expense reduction models
• Attention to detail with strong organizational and problem solving skills
• Knowledge and understanding of financial oversight and management including billing, accruals, allocations, budgeting, and forecasting
• Working knowledge of telecommunications tariff cost structures, LEC, CLEC and IXC carrier billing and associated interconnection products
• Demonstrated business acumen and the ability to apply financial expertise to telecom contracts and invoices
• Ability multi-task various projects and achieve timely results by effectively and efficiently prioritizing tasks and projects
• Excellent communication, observation and analytical skills
• Maintain an holistic understanding of Enterprise Telecom Expense Management, it’s various components and their interdependency
• Advanced computer skills (Microsoft Excel, Word, PowerPoint, Outlook)
• Familiarity with telecommunications terms, service types and carrier billing platforms advantage

15 Telecom resume templates

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• Maintain an holistic understanding of Enterprise Telecom Expense Management, it’s various components and their interdependency
• Process telecom orders (data, voice and VoIP circuit) in a timely and effective manner through eTEM process and tool
• Ensure circuit inventory is accurate and complete
• Establish positive and productive working relationships with telecom vendors

Client Executive, Wholesale Telecom Resume Examples & Samples

• Meet or exceed revenue, profitability and client acquisition goals
• Complete and maintain ongoing accurate Funnel management and other revenue tracking measures
• Interact with and provide direction to client services within the specific Business unit to ensure effective execution of account plan
• Manage sales growth and retention within the Wholesale market space
• Develop and execute sales strategies within the team
• Responsible for Account Management Planning and Strategies
• Partner with all support and product management teams to develop and deploy products and promotions
• Action and resolve customers requests and complaints
• Manage within assigned expense and resource budgets
• Sales and account management experience in the Telecommunications industry with proven sales success into the emerging non-traditional telco space within the Bay area
• Extensive knowledge of the Wholesale Community needs. Experience in data center and cloud considered an asset
• Proven experience in Carrier sales. Extensive knowledge of the Internet Industry and emerging technologies
• Experience working remotely from HQ location
• Strong presentation and proposal development skills
• Tolerance to ambiguity
• Solid Excel and PC skills
• Flexible and independent

Americas Region Telecom Expense Auditor Resume Examples & Samples

• Reviews monthly invoices and verifies authorized upgrades, downgrades, activations, and disconnects against existing carrier inventory
• Create and monitor billing disputes to carriers
• Enters telecom savings amounts into savings tracker
• Approves invoice batch files and verifies billing from Tangoe
• Works with AP and Tangoe to resolve disputed invoice claims
• Schedules and facilitates monthly billing meetings with major carriers
• Defines TEM process improvements to increase effectiveness and efficiencies
• Engage with Dell Technical Analysis on device reassignment & termination
• Identify inactive devices for termination in order to save cost
• Coordinate with Procurement to review contract for major carriers
• Investigate & respond to Incident tickets in timely manner
• Assist users inquiries on mobile phones rate charges/usage reports
• Bachelor’s degree or 4 years equivalent work experience in high tech industry
• 2+ years of telecommunications industry experience
• Ability to adapt to a variety of situations and environments
• Proven experience independently driving process improvements
• Previous experience working with international teams
• Foreign language ability (not required, but helpful): Spanish, Portuguese

Telecom Expense Account & Payables Analyst Resume Examples & Samples

• Provides vendor billing invoice validation for wireless and wired lines services
• Processes invoices for payment
• Records all transationsin the proper tools
• Provides and maintains payment data for audit
• Ensures any billing errors are corrected on future invoices
• Works with AP and TEM Analysts to resolve disputed invoice claims
• Maintains current carrier information in service ownership tools
• Works with local teams and carrier to identify inactive devices for termination
• Solid understanding of business finance concepts
• Excellent English written, verbal, and presentation skills

Telecom Administrator Resume Examples & Samples

• Ensure all global production telecom environments and related systems and services are available 24 x 7
• First responder to incident and request tickets from Blizzard users and teams, such as, adds, moves, changes, issues, etc
• Primary support escalation point for critical outages and issues
• Troubleshoot and remediate issues impacting the corporate phone system, and / or the global contact center including call analysis and investigations
• Assist in design, documentation, configuration, integration, and installation of complex telecom infrastructure
• Responsible for reporting and analytics of telecom related KPIs (call volume, drops, disconnects)
• Evaluate and recommend emerging technologies, systems engineering, and architecture standards and strategies to increase reliability and manageability and provide training
• Provide 24 X 7 on call support as part of an on call rotation

Analyst, Controller Telecom Finance Resume Examples & Samples

• Strong MS Office knowledge specifically Excel, PowerPoint and Access skills required
• Knowledge of Telecommunications and Vendor Management preferred
• Preferably 3-5 years related banking experience
• Excellent written and oral communication skills and research skills are required
• Reconciliation of accounting and understanding of transaction flows, system interfaces and bank operations
• Develop cash flow, cost / benefit, and return on investment (ROI) analysis
• Audit and review recurring monthly invoices for Enterprise IT services
• Review potential SLA violations and remedies to ensure vendor compliance with contracts
• Benchmark costs for comparison to current market rates
• Gather, document, and organize technical and business requirements for RFQ’s
• Perform research in data center, internet bandwidth, and other technology services to understand pricing trends, capacity, and quality in various international regions
• Partner with technical writers to maintain process and procedure documentation on internal wiki

Technician Telecom Resume Examples & Samples

• Accomplish repair on Telecommunication equipment on the road
• Accomplish installation of telecom equipment in vehicle
• College degree (Electronics, Telecommunications) Recent Graduates considered
• Computer skills, Information Systems
• As required to meet customer’s needs, agree to undergo a background security check
• Hold a valid driver`s license
• Telecommunication experience (5+ years)
• Computer/IS experience
• Field repair experience
• Shop repair experience

Telecom Services Supervisor Resume Examples & Samples

• Serve as a subject matter expert for applications such as Cisco CUCM/CUC
• Develop support strategies for new applications; ensure service levels are met and build relationships with key internal and external partners
• Review and monitor the SLAs (Service Level Agreements) to ensure that Queue Performance Measurements and Service Standards are achieved
• Event and Incident Management; address any known opportunities in a timely manner. Create implementation plans including tools and training required to support any new applications
• Minimum 5 years of leadership experience within an IT support organization
• Proven knowledge with hands-on experience with LAN/WAN/WLAN networks
• Demonstrated proficiency with SQL Server environment.Experience with Enterprise level contact center application including quality monitoring and reporting
• Demonstrated strong written and verbal communications skills
• Demonstrated strong analytical skill to understand complex technical projects

Senior Telecom Specialist Resume Examples & Samples

• Extensive operational experience in a corporate environment specific to the voice technology product area
• Minimum of 5 to 7 years experience in telecommunications/contact center area
• Deep Nice Voip Logger/Storage Center knowledge
• Good understanding of voice contact center technology
• Relevant college or university degree
• Good written and verbal communication in English

Telecom Technology Analyst Resume Examples & Samples

• Provide training to users on the telecommunications services and features that are available
• Manage vendor relationships and develop business partnerships with key suppliers
• Maintain site specific inventory worksheets
• Provide summary MAC activity and project report to management on a monthly basis

Software Engineer, Telecom Infrastructure Resume Examples & Samples

• Oversight and detailed software development for solutions to satisfy in-house objectives
• 3rd Party software integration and associated vendor interaction
• Assistance with office, lab and field (domestic and international) field trials
• B.S. in a technical discipline or equivalent experience
• Engineering degree preferred
• Java, Python (or equivalent), C++, X/HTML / UI
• Open source implementations
• Cloud, distributed and local architectures
• Domestic and international travel (especially to rural areas)
• Passion for connecting the unconnected

Telecom Systems Analyst Resume Examples & Samples

• To define/transform/streamline/integrate/document/validate/implement existing/new BAU provisioning processes pertaining to voice services globally : (i.e. Mobility, IPT, IPCC, Toll Free, SIP, BRP)
• To ensure all new/changed processes are integrated smoothly and understood/communicated prior to implementation
• To engage IT and Business stakeholders to plan, elicit, analyze, document, and validate system requirements that meet business needs
• To provide leadership, coaching and direction to staff through process documentation, review, cross training and process streamlining
• To ensure technical solutions meet the needs of our Business Partners in the most cost efficient manner given existing environment
• To ensure Quality process and operations
• Focal point for process enhancement, liaison for requirements gathering/documentation as it relates to process and day to day operations
• To ensure Processes are documented and effectively communicated across the team and with IT and Business stakeholders
• Change Management: Embraces Change (2)
• Client Impact: Delivers Client Service (2)
• Collaboration: Works Collaboratively (2)
• Competitive Edge: Maintains RBC’s Competitive Advantage (2)
• Execution Excellence: Delivers Personal and Team Performance (2)
• Impact & Influence: Builds Influence (2)
• People Development: Develops Self and Others (2)
• Simplification & Efficiency: Makes Work Simpler, Faster (2)
• Strategic Orientation: Prioritizes Work for Self and Others (2)

Senior Tsa-telecom Data Analytics Resume Examples & Samples

• Provide support to GVS Management team for scheduled and adhoc reports from Telemanager, SM9, 2N and other systems
• Analyze and investigate data trends, raise awareness to appropriate GVS management including root cause and potential options for resolution (Ability to interpret and act upon management information)
• Provide project support by gathering, correlating and analyzing source data for project and migration activities; including costing, exception and ongoing reporting. (Ability to interpret and act upon management information)
• Manage reporting requirements for BAU and project activities
• Work with various RBC and vendor teams to gather and report data
• Validate and ensure the accuracy of data/reporting
• Provide analytical due diligence for acquisition and new business opportunities. (Ability to interpret and act upon management information)
• Provide appropriate service to clients as outlined in the Service Catalogue, e.g. operations/technical support, SLAs, hours of operation
• Identify opportunities for enhancing the service offerings
• Promote and foster a team environment within the department and service partners to achieve superior customer focused service delivery, realized through high client satisfaction,
• Work with the Global Voice Services Managers to help Mentor, Coach, and Educate staff on technical expertise
• To coordinate voice telecom initiatives in support of our Business Partner needs and ensure deadlines are met
• Required: Minimum 5+ years of Telecom/Voice Services experience
• Solid understanding of Operational System Support tools
• Experience with eTelesolve Telemanager, 2nd Nature, SM9 preferred
• BA/BSc or Equivalent years of experience as a TSA
• Identify optimization opportunities in global voice circuit inventory
• Track and dimension potential disconnects and savings opportunities
• Conduct global analysis of voice circuits, identifying opportunities for consolidation of circuits to major/critical telecom carriers
• Provide trending analysis by telecom expense categories (usage, access, taxes & surcharges)
• Global site analysis of data centers, standalone locations and closed sites of circuit inventory
• Coordination with Telecom Expense Management team of opportunities identified
• Develop solid working relationship with telecom carrier contacts
• Minimum 3- 5 years telecom experience
• Collaborative team player with ability to be an Individual Contributor
• Excellent written, verbal communication and interpersonal skills; ability to influence results
• Proven Ability to drive process improvements across the organization
• Strong Excel and PowerPoint capabilities

Telecom Operations Professional Resume Examples & Samples

• The core role is configuration, support the application and rectifying issue related to billing
• New requirements feasibility check and advise on the solution
• Deliver build on need basis
• Support the testing team with queries and clarifications
• Thorough understanding of the products/business and the architecture
• Was involved in the initial project discussions, exploring new ideas and possibilities
• Involved in preparing SOP's for configurations across BSCS,OFS and CRM
• Feasibility for all new products
• Helping operation team in resolving CDR related problems due to which data is going in rejection
• Atomization and optimization of scripts and processes

Associate Partner Telecom Interactive Experience & Mobile Resume Examples & Samples

• Business Development, Sales, and Proposal Management
• Project Delivery* People Management
• Interactive Community Participation and Leadership
• To perform invoice analysis to identify billing error, discrepancies and opportunities for savings
• Resolve Telco and business groups queries related to invoices and payments information on timely basis
• To maintain a telecom inventory database (MACD: Move, Add, Change, Disconnection)
• Perform other duties as and when delegated i.e. review of analyst processing during stabilizations period, back-up function, business process improvement initiatives and ad-hoc projects

Commissioning Engineer Telecom Resume Examples & Samples

• Degree in Telecom Engineering
• Equipment SDH / PDH and supervision system
• 3 to 5 years Telecom experience
• Electric authorization (UTE C18-510 H2VB2VBR or equivalent)
• Huawei SDH experience (ideally)
• Experience on IP Network Deployment (Switch/router configuration)
• Experience in Telecommunications Network Management System (Huawei U2000 (Ideally)
• Experience in private telephone networks, interconnections between different types of PBX (analog & digital) appreciated
• Experience in electrical substation environment
• Strong team spirit and knowledge of multicultural relations (Vendors, employees, customers, subcontractors)
• Great potential for solving technical problems
• Strong autonomy
• Valid international driving
• Candidates must have a minimum of 10 years’ experience delivering and/or managing telecommunication and/or networking technologies and projects
• Minimum of five years’ experience in a management or leadership role within networking technologies or telecommunications service
• Minimum of five years’ experience working in theme park or hospitality businesses
• ​Extensive knowledge designing/managing/supporting network infrastructures
• Strong understanding of wireless networking technologies
• Thorough understanding of theme park and hospitality business
• Thorough understanding of LAN, WAN, and WLAN protocols
• Minimum 5 years’ experience managing implementations within a large networking environment and/or numerous Wi-Fi access points (1000+)
• Must have experiencing supporting large-scale infrastructure with 30,000+ users
• Must demonstrate an ability to analyze business trends and provide analysis to assist senior leaders in decision-making
• Must have experience conducting business valuation of new projects, and partnering with technical and business teams
• Should have some experience analyzing financial impact and helping identify savings and/or revenue opportunities
• Should be capable of facilitating SOWs and Competitive Bid Management process, ensuring adherence to Disney standards
• Should be proficient in reporting and tracking performance of projects and services
• Must demonstrate strong partnering/teamwork skills
• Must demonstrated an ability to manage conflict/resolution
• Experience conducting wireless/RF surveys and assessments will be given preference
• Strong understanding of infrastructure procurement and installation coordination process will be given preference
• Experience managing multiple vendors and support contractors will be given preference
• ITIL Foundations certification is required
• 7+ years’ experience in a technical management role, working with networking technologies or telecommunications services is desired
• 7+ years’ experience working in theme park/hospitality infrastructure is desired
• The ideal candidate will have extensive experience with telecommunications technologies, wireless and voice systems and/or infrastructure projects
• Experience with and knowledge on implementing disaster recovery and highly available systems is desired
• Experience with technology sustainment and IT service management is preferred
• Experience using Service Now, SAP and/or other portfolio or resource management tools is highly desired
• ​Networking certifications such as CCNA or equivalent is desired
• Project Management training and/or demonstrated knowledge is desired
• ITIL Expert certification is a significant advantage
• Any other technical certifications or network/wireless training certs are a plus

Telecom Voice Engineer Resume Examples & Samples

• Responsible for the enterprise integration, implementation, configuration and support of communications technologies (PBX, VOIP, UC, Teleconferencing, Telepresence, Mobility, Cloud, Fax). This includes researching, testing, prototyping and recommending development and solutions, and corresponding operational support
• Lead incident troubleshooting on network related issues and Problem Management coordination by interacting with network engineers as well as other technology support personnel to help remediate issues with Network, VOIP and other products and services. Partners with outside network and other service vendors to resolve problems or issues, as well as access products and service capabilities
• Perform high level design for new infrastructure projects and actively search for sustainable opportunities for cost reduction
• Conducts research, development, assessment of emerging communications products. Keeps current with industry knowledge
• Contributes to development of network framework, defining principles, best practices and standards globally
• Monitors and ensures compliance to standards, policies, and procedures; conducting incident response analyses; developing and conducting training to network engineers, field staff and other as appropriate. Provide direction and mentoring the team to ensure consistency
• May conduct research, analysis, design in order to make recommendations that enhance business capabilities or reduce expense. Able to evaluate business requirements and deliver solution designs based on those requirements
• Collaborates with colleagues, internal customers and business representatives in application development, enterprise infrastructure, business technology, and other key departments to ensure communications needs are considered and attained
• Fosters and maintain good relationships with colleagues and customers (internal and external) to ensure that Business needs are understood and supported
• Strong project management and organizational skills a must
• Must be able to work independently and take initiative
• Understand the need for after hours and weekend support
• Excellent written and verbal communication skills are an absolute requirement
• Must be well rounded with business office professional skills; verbal, written, collaboration, accountability, ownership, motivation and follow-through
• Typically requires an Associate’s degree in information technology or a related field and nine or more years’ experience working with telecommunication equipment and systems. Equivalent professional experience may be substituted in lieu of education
• Must posses a valid California driver’s license with a good driving record verified by the DMV
• Highly motivated individual with strong analytical & problem solving skills with a minimum of five years of multiple voice communication solutions (PBX, VOIP, UC, Teleconferencing, Mobility, Telepresence, etc.) and related knowledge of network routing and switching, protocols, topologies and telephony products
• Senior level experience with Avaya PBX systems is required; Microsoft Lync/Skype is highly desirable as is experience with call center environments. Avaya CS1000 Telephone Systems, VoIP/SIP Technology, Contact Center, and Voicemail systems
• Design and diagram call flow and related systems settings using MS Visio
• Configuration, implementation and troubleshooting of Cisco Telepresence
• Must have a demonstrated knowledge of and hands-on experience designing and implementing unified communications solutions in a multi-site, distributed computing environment
• Must have prior experience in troubleshooting UC/UCS technologies with strong technical ability and good analytical and problem solving skills to identify risks, assess options and develop contingency plans
• Configuration and troubleshooting of QOS settings for voice and video over WAN connections
• Requires excellent interpersonal and communication skills with all levels of audience. Able to communicate complex concepts, problems and solutions clearly and effectively to all levels within the organization
• Must be familiar with any legal/regulatory requirements impacting the voice environment, such as E911
• Experience with vendor management (network products, telecommunication services, cloud technologies and professional services)
• Ability to support the transition of legacy digital T-1’s to SIP services
• May require on-call and/or overtime to meet business objective
• Network telephony design/architecture certification is a plus
• 7+ years’ experience supporting a multi-site large Voice PBX infrastructure and VoIP environment. (Avaya, Avaya Heritage required)
• 3+ years’ experience in Voice Networking, Installation of circuit cards and troubleshooting network and carrier issues
• Cross platform experience data infrastructure. Knowledge of Network topology (layer 1&2), QoS, routing, switching and converged integrated systems
• Background on Operating Systems, VMware, application databases and server patching

Associate Technician, Telecom Resume Examples & Samples

• Knowledge of Active Directory account management
• Familiarity with the following systems
• Cisco Unified Communications Manager
• Cisco Unity Connection Unified Contact Center Express experience Polycom audio / video conferencing systems

Telecom Coordinator Resume Examples & Samples

• College graduate within the following Degree Programs: Finance, Accounting, Business Management, Civil Engineering, Mechanical Engineering, Electrical Engineering or Construction Management
• Detail oriented, able to multitask, prioritize and meet deadlines required
• Ability to travel occasionally as required
• Specific wireless telecom project coordination experience preferred
• Expert in all aspects of Microsoft Office, especially Excel preferred
• Strong organizational and communication skills preferred
• Ability to maintain organized and accurate project records/files preferred

Telecom Scoping Engineer Resume Examples & Samples

• 3-5 years experience assisting with the site construction design process working on Turf is required
• IBwave level 1 and 2 certifications required
• The Engineer has knowledge of wireless technology such as CDMA/EVDO, GSM/UMTS, LTE, WIMAX, and public safety required
• Knowledge of DAS design and link budgets required
• Experience with IB Wave tools required
• Ability to travel up to 50% of the time required
• OEM certifications from Corning/Mobile Access, Tyco/ADC DAS, CommScope/Andrew, Solid DAS is preferred
• DAS installation, commissioning and troubleshooting experience is preferred

Telecom Structural Engineer Resume Examples & Samples

• 2+ years of related experience required in utility pole design & analysis in production environment required
• Proficient is RISA 3D software required
• Functional to proficient with AutoCAD preferred

Account Executive, Telecom Resume Examples & Samples

• Develop positive relationships with clients and promote strong team/client relations
• Develop a thorough understanding of the program scope with the ability to establish and manage budgets
• Develop client ready materials to drive communication with clients
• Showcase ability to plan and execute small event on own, including logistics, on site operations and follow through
• Showcase ability to provide program analysis and present results to the client
• Proven ability to communicate effectively and professionally
• Demonstrate passion for highest quality of work
• Act as a role model and mentor for more junior staff, including AAE’s and Interns
• Oversee day-to-day operations of program including staff relations, paperwork, routing and overlays showcasing ability to meet deadlines and budget parameters
• Process staff timesheets and vendor check reimbursements in a timely manner
• Support hiring process for program staffing and prepare and organize crew training for launch
• Ensure program routing is updated and correct and is communicated to internal staff and crew in advance and throughout the tour
• Analyze, review and approve online recaps on time
• Ensure that the program reporting process is both effective and efficient
• Demonstrate ability to effectively coordinate and organize logistical needs including travel, equipment
• Start to evaluate program functions and recommend program changes or improvements
• Start to contribute to new business support
• Experience with client/agency relationships
• Comfortable setting deadlines and sticking to them
• Comfortable and experienced at managing multiple tasks
• Limited to some experience with presentation skills – comfortable in a presentation setting
• Able to articulate business problems and challenges and work towards a solution
• Experience in analyzing results before, during and after a program
• Independent thinker with exceptional teamwork skills
• Ability to multi-task and work under high pressure situations
• Excellent interpersonal skills and the ability to develop strong relationships with clients, internal staff in all departments and vendors
• The ability to work in a dynamic environment and adapt to shifting priorities and deadlines

Telecom Senior Analyst Resume Examples & Samples

• Performs telecommunications research, as needed, including but not limited to: bill analysis, traffic study analysis, feature implementation and interactions, product documentation and white papers
• Complete telephony portion of system installations, coordinate equipment and service orders and installation
• Troubleshoot and resolve issues with telecommunication systems
• Submits voice circuit configuration orders to carrier and coordinates installation of voice circuits with telecommunications vendors
• Act as SME for Telecom team in designated area of expertise
• Serve as Telecom point of contact in absence of management
• Performs other duties as may be assigned by senior management
• Master’s degree preferred or equivalent experience
• Certified in one or more of the following, or certifications similar in nature: Nortel CS1000/Avaya CS1000; Nortel Callpilot/Avaya Callpilot; Nortel Symposium/Contact Center/Avaya Aura Contact Center; Cisco Certified Network Associate (CCNA)
• 7 years related experience
• 3 years in a lead/SME capacity
• Must possess familiarity with the following systems: Avaya CS1000, Avaya Callpilot, Avaya Aura Contact Center. Candidate will be required to demonstrate their ability to program on these systems and to discuss these systems technically before being considered for the job
• Basic cabling skills, including but not limited to punching down cross connect to punch blocks, CAT5 cabling, power cabling, and other similar cabling skills. Must be able to trace cables
• Possess experience with telecommunication systems administration and programming

Account Executive Telecom Resume Examples & Samples

• Generate sales for software, solutions and services into current and prospective customers within Telco clients across the region
• Fulfill wide range of requests for information from prospective customers. Prospect within a territory to uncover business needs
• Develop a basic understanding of company pricing and licensing procedures
• Responsible for achievement of Total Software Revenue Target
• Coordinate resources from sales and services staff for solution selling and promotes and reinforces Solutions Selling and Miller-Heiman concepts
• Work in conjunction with the Strategic Pricing Group to negotiate contracts and bids
• Directs complex sales opportunities, including implementation plans, which include the coordination of internal and/or external professional services

Telecom Svcs Senior Associate Resume Examples & Samples

• Operates, designs, plans and leads implementation of global internal telecom systems
• Provides technical guidance for telecommunications solutions and proposed upgrades to equipment in support of business objectives
• Prepares detailed specifications and flowcharts for implementation of new internal programs or modifications to vendor software
• Monitors, programs and troubleshoots the voice telecommunications systems and services of vendors
• Project scoping and documentation
• Focuses on service management discipline within the environment to minimize impact to the business
• Performs tasks relating to telecommunication voice operations, installation and/or maintenance for local, off-site and/or remote locations
• Designs, configures, deploys, tests, maintains, monitors and trouble-shoots telecommunication voice components to provide a secure, high performance voice network
• Documents and maintains global standards and processes and the development of specifications, records, form layouts
• Analyzes and translates business requirements and user needs into engineering, design, and technical specifications to support telecommunications infrastructure
• Develops and maintains vendor and internal/external customer relationships

Telecom Field Services Technician Resume Examples & Samples

• Perform adds, moves, changes to phone lines and handsets
• Involved with the installation, expansion and support of all telecommunications hardware
• Support all cable installations, including planning and design
• Test equipment in a timely manner as requested to ensure proper operation to customer satisfaction
• On call support for the Helpdesk and resolve phone related incidents when escalated
• Keep accurate records of work performed
• Receive and respond to work orders in a timely manner, locating and correcting equipment malfunctions
• Participate in new technology evaluations and assist in the preparation of written results and recommendations
• Interface with corporate telecommunications support and vendor telecommunications support
• Participation in corporate audits and initiatives

Telecom Inspector Resume Examples & Samples

• Good communication skill (oral and written)
• Background in engineering, I&M, or construction
• Knowledge of construction and placing procedures are required
• Knowledge of National Electric Safety Code
• Good Management skills, negotiation and conflict resolution

Telecom Field Assessment Specialist Resume Examples & Samples

• Will be traveling to cell tower sites to assess existing equipment
• Responsible for site equipment measurements, draw sketches of equipment layout with accurate dimensions, take pictures of equipment and entire cell tower site
• Complete field assessment questionnaire in detail. Upload pictures into appropriate documents
• Prepare site drawing with details for use by AutoCAD designers
• Some office based administrative assistance as required, such as: permit submissions, FedEx shipping coordination, and file maintenance
• High school education required with college degree preferred
• Valid Driver’s License is required
• Ability to travel extensively is required
• Ability to use email, zip files, SD cards required
• Ability to accurately measure, dimension and identify all ground based cell site equipment, electrical and generator equipment and also able to identify and take accurate pictures of coax/hybrid cabling, antenna mounts, antenna, microwave equipment, tower mounted amplifiers and antenna equipment required
• Must be capable of making on the site decisions on future equipment locations and routing of electrical & cabling required
• Ability to follow specific instructions from management and complete work under little to no supervision required
• Must be able to perform all items above in conditions that are physically demanding
• Good computer skills including Word and Excel, good camera skills with ability to take accurate, clear pictures and picture editing is preferred
• Overhead utility coordination experience – clearance requirements and installation feasibility preferred
• Small cell deployment experience preferred with knowledge of GO09 standards preferred
• Experience in civil surveying notation, methods, and instruments preferred
• Knowledge and/or training in Cal/OSHA standards
• Outside plant experience, especially aerial
• Basic Excel skills
• Basic project management skills. Will need to be able to manage multiple jobs/inspections with some supervision and guidance
• Solid people skills. Ability to coordinate with companies on joint projects
• Experience with working with/for SDOT is a plus

Principal Analyst, Telecom Resume Examples & Samples

• Participates in special projects as required. Perform maintenance on Avaya Systems knowledge to include the G430/450's, S8300's, Modular Messaging , Message Application Servers, and Message Storage Servers
• ACIS (Avaya Certified Implementation Specialist) for Avaya Aura Communication
• Avaya Aura Messaging

OSP Telecom Lineman Resume Examples & Samples

• Use appropriate hand and power tools to properly measure, cut, bend, assemble and erect all components necessary for lifting, moving and installing plant materials in accordance with the applicable plans, specifications, codes and industry standards
• Build aerial plant to customer specifications to include: framing poles, placing new strand, lashing new cable to bare strand, over lashing cable to existing strand and cable. Installing anchors and down guys, snow shoes, placing FST fiber terminals, grounding & bonding of strand, placement of riser guards, trimming trees, pulling of cable/fiber short distances in conduit, installing pole mounted cabinets, placing ground rods and installing VGR’s on poles, swapping lashers on poles either from a bucket truck or from hooks/ladders
• Dismantles, moves, and removes aerial, underground or building wire, cable associated equipment and hardware
• Connects wires and cables to terminals and attaches/detaches various kinds of hardware to wires, cables, buildings, or poles
• Lead, complete, and sign off on daily pre-job safety planning in the appropriate format. Identify safety hazards you or other employees may be subject to and take all necessary corrective action to eliminate or mitigate hazards. Assure all crew members understand, participate, and sign all pre-job safety planning tools at start and end of shift
• Report all accidents and near misses to supervisor. Participate in investigation process as needed. Review accidents and the causes with employees
• Repairs and maintains major cable/fiber system and structures such as broken lashing, replacing or re-sagging aerial strand, pole transfers, down-guys, aerial to underground conversion, make ready, VGR’s and all grounding and bonding functions as per NEC code
• Deploying and removing various traffic control devices that protect the work area while on a street or roadway
• Bolt systems or equipment into place, using hand or power tools
• Supervise ground hands to ensure safety and productivity
• Complete weekly time sheets and production reports
• Complete reports related to project status, progress, or other work details, using computer software
• Participate, adhere to and support all safety related policies, processes and programs. Engage with your work team to ensure we achieve zero injuries. Understand that no job is so important that your safety, the safety of your crew, or public safety will be compromised. Watch for hazards and report any concerns to your supervisor or safety professional. If needed, use your stop work authority until the issue is resolved
• Understand and respond appropriately to all safety hazards and warning devices (i.e. back-up alarms, smell of smoke or fumes, different colored warning tags, warning sirens)
• Read and understand work orders, blueprints, plans datasheets, site drawings and specifications. Visualize two dimensional drawings in three dimensions. Must complete As-Built or redline documentation on prints
• Complete performance reviews of craft workers according to Craft Performance Assessment (CPA) Guidelines
• Inspect crew members’ work for compliance with the contract plans, specifications, and industry standards. Point out deficiencies, explain them, and take corrective action needed
• Examine/inspect field conditions and identify problems, inaccuracies, and cost saving measures that arise or that may be encountered. Take corrective actions as needed reporting any issues to your supervision
• Operates power equipment such as compressors, pumps, blowers, hydraulic diggers, and hydraulic aerial bucket trucks
• Comply with Company Code of Conduct and jobsite policies
• Perform all other actions necessary to accomplish the foregoing principal duties and accountabilities. This may require working in other crafts at levels appropriate to training and skills as requested by project supervision
• DOT Certification
• Basic First Aid/CPR

Telecom Installer / Switch Tech Resume Examples & Samples

• Use various types of copper and fiber cable and termination hardware as well as termination and testing procedures used on a day to day basis
• Demonstrate working knowledge of EIA/TIA requirements such as distance limitations and pin configurations
• Perform adds, move, changes to new and existing equipment. Installing and programming from start to finish; including voicemail
• Run daily service and maintenance for existing customer base
• Provide programming, support and maintenance of voice mail systems
• Pull/install voice and data cables

Telecom Installation Tech Resume Examples & Samples

• Utilizes computer programs/software
• Keeps communication closets and work environments tidy
• Provide physical labor assistance on copper and fiber projects
• Ensures there is 24/7/365 support to the University copper cable plant
• Must be able to perform the duties of a Cable and Fiber Technician 1
• Use copper and fiber optic test equipment

Greenland, Telecom Ntwk Tech Resume Examples & Samples

• Provides Nortel SL-100 switch maintenance functions, including moves, adds, changes, security, and operations in accordance with applicable government directives
• Maintains the Callegra Voicemail System
• Maintain s the Voice Protection Systems at the direction of the NOSC
• Maintains the Power System associated with the SL-100 switch at various locations
• Installs and maintains the inside plant wiring from the SL-100 switch to the Main Distribution Frame at various locations
• Maintains the Meridian Option 11c phone systems in the SSPARTS locations
• Documents all maintenance actions and work orders in the Trouble Ticket database
• Supports BAE Systems offices, and other agencies, with the installation, connection, testing, and troubleshooting of the communications infrastructure at Thule, when requested
• High school diploma and military or civilian education in basic electronics
• Completion of basic industry education pertaining to SL-100 operations and maintenance
• Background in communications electronics
• Electrical, Civil, Mechanical, or other related Engineering degree
• Construction Management
• BS Degree in Electrical, Civil, Mechanical, or other related Engineering degree OR Construction Management preferred

Telecom Tech Resume Examples & Samples

• Experience with Linux, Suse, RedHat, KVM, and open stack framework
• Experience with Cloud infrastructure, including Compute, Network, Storage, and Back-up
• Experience with software defined networks and network function virtualization and testing of Telco applications over Cloud
• Experience with evolved packet core components, including SGSN-MME, SGW, PGW, GGSN, PCEF, PCRF, DNS, OCS, routers, or firewalls
• Experience with deploying IaaS, PaaS, SaaS, and Telco Cloud
• Knowledge of API design and Object-Oriented principles
• Knowledge of 3GPP standards, protocols, procedures, implementation, and call flows
• Ability to build complex Cloud-based solutions
• BA or BS degree or 2 years of experience with networking

Senior Telecom Provisioning Analyst Resume Examples & Samples

• Design, implement, maintain, and support Data Center and remote sites of the enterprise network
• Develop documented design solutions complete with diagrams and bill of materials
• Develop highly repeatable network design standards for the Telecommunications Department
• Develop network roadmaps and blueprints for LAN, WAN, and Data Center connectivity
• Provide third level technical support for all LAN/WAN related operations
• Participate in the ongoing support and maintenance of existing WAN and LAN infrastructure
• Work in an enterprise IT environment with specific tasks related to network security, firewalls administration, access and perimeter control, vulnerability management, intrusion detection and security monitoring
• Participate in design and strategy meetings for assigned IT projects for the company
• Work with various IT groups for corrective action and compliance to security standards and policies as needed
• Evaluate existing communications systems, identify deficiencies and make network performance recommendations
• Recommend and draft department guidelines and procedures
• Provide timely project deliverables to customers and management
• Create and document logical network topologies
• Provide continuous research, assessment, and implementation of new technologies, hardware, and software needed to advance the applications and services rendered by the organization
• Install and configure communications equipments as needed
• Perform after-hours maintenance as required
• Mentor and coach peers and other departments on operational processes and technology as needed
• Develops and recommends strategies for network growth, security, and other network enhancements by maximizing functionality of routers, switches, and firewalls
• Respond to trouble and service tickets on LAN, WAN, and Voice
• Creation and maintenance of run-books, standards, configurations, work instructions, architecture, detail design documentation
• Monitor alarms of network and switches systems, monitor traffic statistics and utilization of network resources
• Build and support network infrastructure, assist or lead various projects

Telecom Operations Engineer Resume Examples & Samples

• Bachelor’s degree in Computer Science, Engineering or related field; or equivalent work experience
• 5-7 years of proven engineering expertise within the subject matter domain
• Ability to support working outside of normal business hours to provide after hour or "on-call" support when necessary to solve high profile incidents/problems
• High reasoning aptitude and ability to quickly understand complex operating environments
• Entry level, uses knowledge acquired in college or in the industry as an intern and/or technician to manage sections of a construction project
• Must have valid driver’s license and able to travel in the Virginia area
• Work is directed by a higher level construction manager
• Works under general supervision while preparing to solely manage construction projects
• MS Office skills (Word, Excel, PowerPoint) required
• Engineering or technical degree preferred

Senior Analyst, Telecom Resume Examples & Samples

• ITIL v3 Foundation certification a plus
• MCSA a plus
• CCNA and/or MCSA certification preferred, equivalent experience required
• DODD 8570 compliant (i.e. Net+ , Sec+, or CCNA Security, required)
• Experience with JMET, i-direct, SDN or other tactical SHF systems
• Requires working knowledge of SATCOM/SHF and terrestrial transport systems and technologies
• Able to work Independently with little to no supervision
• Competent to work at a technical level on all phases of RF/SATCOM systems operation
• Excellent communication skills; shows tact, effective listening skills and follow through
• Anticipates questions and is prepared with answers
• Must be a consummate professional in both demeanor and attire
• Able to create and maintain network diagrams and track inventory
• Intermediate understanding of networking and ability to troubleshoot
• Detail oriented and organized; able to understand information systems and ensure accuracy of work
• Experience with Linux, Suse, Red Hat, KVM, and Open Stack framework
• Experience with Cloud infrastructure, including compute, network, storage, and back-up
• Experience with software defined networks and network function virtualization and testing of Telco Applications over Cloud
• Knowledge of API design and object-oriented principles

Analyst, Telecom Resume Examples & Samples

• Prepares highly technical designs, cost/benefits analyses, and schedules implementation of network design
• 3-7 years of experience with unified communication platforms such as
• Microsoft Lync Server 2010
• Microsoft Lync Server 2013
• Sonus SBC (manages VOIP traffic)
• Lync compatible Call Center Servers (like Clarity Connect, Altigen MaxACD, etc)
• Cisco Call Manager 6.0 or higher
• Cisco Unified CCX Premium 5.0 or higher
• Sangoma Free PBX

Senior Engineer Telecom Software Developer Resume Examples & Samples

• Bachelor's or Master’s Degree in Computer Engineering, Computer Science, or related field and 6 years minimum applicable experience required
• Ability to obtain and maintain a U.S. Government security clearance
• Current possession of a US Government Secret security clearance is a plus
• C/C++ development experience in a multi-threaded environment on Linux
• Telecommunications domain experience (VoIP, TDM, and related technologies)
• Knowledge and experience with VoIP and security protocols (including SIP, TLS, IPsec, RTP/SRTP), and IP Protocols (including TCP/IP, Telnet/SSH, FTP, DHCP)
• Experience interfacing with device drivers, including DSPs
• Command of object oriented development methodologies, and of the software development lifecycle with system, network debugging and troubleshooting skills
• Ability to work both independently and as part of a team, possess excellent verbal and written communication skills, possess analytical and problem solving skills, and exhibit effective time management and task ownership

Senior Telecom Mission Engineer Resume Examples & Samples

• Bachelor’s Degree and 9 years of related experience or 13 years of related experience
• US Citizen with the ability to obtain a Public Trust Clearance. If you have a clearance, your clearance can be maintained while on this contract up to the Top Secret level
• An understanding of audio transmission quality, audio conferencing, legacy T1 circuits, VoIP, network design, troubleshooting, and customer interactions are key requirements of any candidate
• Well versed in Layer 2 (TDM and Ethernet) technologies

Interface Engineer Telecom Resume Examples & Samples

• Shall be in a position to proactively provide technical support and propose engineering solutions to manage the design, construction and Testing & Commissioning of telecommunication interfaces between Thales and Civil Contractors of Doha Metro Project
• Issue Interface Control Forms (ICFs) after consultation with the Design and Implementation teams of the Project, and participate to all the necessary workshops until the final close out and sign off of the ICFs
• Shall provide on a weekly basis the necessary update of the interface status to the PMO team for the update of the Interface Registers
• Shall coordinate with the design team for the responses to Requests for Information (RFIs) and shall provide the necessary weekly feedback to the PMO team for the update of the Interface Registers
• Shall represent the Interface Team to the regular interface meetings and handover site walk downs with the Consortium, the Client and the Civil Contractors
• Shall coordinate with the BIM team for any issues that may be arise from the BIM models of the Civil Contractors
• Coordinate with the PDAs (Design Authority) for the implementation of the Telecom-Civil ICDs
• Coordinate with the Lead Interface Engineer of the Consortium in order to provide consolidated responses
• The ideal candidate should be self-motivated professional,
• Very good communication and organizational skills
• Should have at least 7 years experience of successful telecommunication systems infrastructure delivery and preferably with experience in building projects
• Bachelor’s degree in Computer Technology, Architecture, Mechanical or Civil Engineering
• Experience with railway project for (CCS) control communication system

Telecom Resume Examples & Samples

• 5-7 years of relevant experience required
• Excellent oral and written communication skills required

Telecom Attendant Resume Examples & Samples

• Promptly answers telephone calls in a positive and clear voice with standard greeting
• Receives wake up call information, inputs cautiously into the automated wake-up system and verbally confirms time to guest
• Provides timely information via paging system and two way radios to employees in response to emergencies and guest requests such as plumbing problems, shuttle service, etc
• Briefly answers basic inquiries e.g. time, extension numbers, outlet hours, etc
• Knowledgeable of resort emergency procedures and part played in them
• Clocks out at end of shift and departs property until next scheduled shift

Mobility & Telecom Operations Analyst Resume Examples & Samples

• Provide account and hardware support for personnel with fully managed mobile devices and carrier plans
• Maintain a database of all corporate-managed wireless accounts
• Document, operate and strive to continuously improve processes supporting the administration of mobile devices and accounts
• Bachelor’s degree in business or IT field preferred or equivalent experience

Telecom Voip Engineer Resume Examples & Samples

• Bachelor’s Degree in Computer Science or associated discipline. Additional years of experience may be substituted in lieu of degree
• Minimum 7 years of applicable experience
• Experience working with various types of voice related circuits such as; T1, PRI, POTS, and Centrex services. Knowledge of T-1/PRI configurations such as signaling types, framing, and line coding are highly beneficial
• Experience working with Nortel PBX/Key systems to include troubleshooting
• Knowledge of VOIP technology, including VoIP security vulnerabilities
• Experience working with major telecom vendors opening trouble tickets, defining problems, requesting circuit information, scheduling vendor meets, and attending regularly scheduled telecon meetings
• Must be able to manage small to large size voice equipment installation projects from beginning to end. This includes determining the equipment needs of site users, obtaining installation quotes from vendors, monitoring the progression and quality of work, maintaining a schedule of work, and follow-up upon project completion
• Proficient with Microsoft Office to include, Excel, Word and Power Point
• Must possess knowledge of wiring standards as it relates to voice telecommunication wiring installations, repairs, and extensions
• Strong oral and writing communication skills
• Experience with ServiceNow or other ticketing systems
• Knowledge of Building Overhead Paging systems
• Must be able to obtain Position of Public Trust clearance
• Bachelor’s degree or combination of training and experience
• CCNA Voice certificate
• Local to the Raleigh, NC area. This position does not provide relocation assistance

Telecom Business Operations Lead Resume Examples & Samples

• Lead the overall Telecoms Business Operations (TBO) team delivering support to IBM clients in daily execution of our operations and maintenance ensuring service availability of the applications through multiple teams based locally in Kenya and offshore
• Acts as a subject matter expert regarding telecom business applications and postpaid billing
• Responsible for incident and problem management of applications under my team both the OSS (Operation Support System) and BSS (Business Support Systems) platforms / application
• Interacts closely with internal teams to ensure that project needs and objectives are met
• Managing change requests, architecture design, user training, user-acceptance testing, go-live schedules, support and post implementation service reviews for new installations
• Training in Operating systems especially sun Solaris and HP-UX, databases especially Oracle, SQL and scripting especially Perl, shell and awk
• GSM Billing system and value added services
• 5+ years in a busy IT/GSM environment with hands-on experience in billing systems including at least 1+ years leadership experience
• Conversant with how operating systems interact with systems, & specific experience with UNIX &
• Windows Operating Systems
• Data modeling techniques & SQL Server and/or Oracle databases
• Experience with various industry standard scripting & coding methodologies e.g. SQL scripting, shell
• Able to handle, prioritize, multiple projects simultaneously
• Able to operate in a performance driven organization
• Telecom Business Operations(Postpaid/Prepaid),
• IT Service Delivery, IT Application & Project management,
• Service management (ticket, change, incident & problem),
• Server & storage knowledge, communication skills

Telecom Tower Technician Resume Examples & Samples

• 1 year wireless industry climbing towers experience with 2-3 years of other construction labor experience that required elevated working conditions
• Must possess a valid driver’s license and driver history that complies with company motor vehicle policy
• Must have or obtain documented Authorized Climber or Competent Climber & Rescue certification from a NATE Recognized Tower Training Program
• Must have or obtain OSHA Construction 10 HR Safety Training Card issued by the US Department of Labor
• Must have or obtain First Aid and CPR certification
• Must be in good physical condition with the ability to bend, twist, squat and lift 75 lbs. and pull his/her own body weight plus equipment weight up a vertical tower repeatedly for long periods of time. (A fit for duty test may be applied)
• Must be comfortable climbing & working at heights on towers, rooftops, water towers and other elevated structures up to 500ft
• Telecom Expense Management
• Evaluate existing telecom expense management and wireless mobility management solutions for our enterprise and recommend cost and process improvements
• Manage telecommunications contract renewals, rollovers and cancellations
• Verify all telecommunication invoices. Research and correct discrepancies
• Support the IS network team in monitoring service level agreements to ensure vendor performance
• Ensure proper tracking of Herbalife’s voice and data line inventory
• Submit timely, well documented disputes to vendor for erroneous billing via the standardize dispute process. Document, track and follow up on all submitted disputes with vendor to ensure timely resolution and associated follow through to invoice adjustments. Develop and maintain comprehensive tracking and documentation of disputed amounts for each vendor account via the detailed dispute tracking log
• Manage TEM software to maintain accurate records of
• Carrier voice, data, and cellular services, inventory, accounts, and invoices
• Negotiated telecom service contracts, track their expiration dates, and manage renewals and new service agreements
• Build rapport and gain commitment from key cross-functional global team members to ensure tasks are completed
• Work with stakeholders on project strategies, budget, resource requirements and timelines
• Create RFP’s (Requests for Proposals), proposal evaluation criteria, review supplier proposals, sourcing strategies, and purchase orders
• Thorough and required knowledge about different modes of telecommunications and the way the costs generated from them works
• Develop and implement tracking of all telecom categories
• Experience managing data, voice and cellular carrier billing, procurement and contract negotiation
• 4+ years working in Telecommunications Expense Management or related disciplines
• Experience with project tracking
• Bachelor's degree in Business, IT, Finance, Supply Chain Management/Procurement, or equivalent work experience
• 5 years of telecom sourcing/purchasing/supply chain experience

Telecom Technical Analyst, Senior Resume Examples & Samples

• 5+ years of experience with engineering and information management
• Knowledge of various computer software databases, spreadsheets, word processing, network programs and internet capabilities, including Microsoft Word, Excel, PowerPoint, and Access
• Ability to identify, analyze, and translate complex information and evaluate options for the effectiveness and efficiency of information and engineering management
• Experience in Air Combat Command organizations
• Knowledge of intelligence systems
• Based Cloud infrastructure platforms for telecom network functions and evolved packet core. Build complex Cloud
• Based solutions
• Experience with Cloud infrastructure, including compute, network, storage, and back
• Experience with evolved packet core components, including SGSN
• MME, SGW, PGW, GGSN, PCEF, PCRF, DNS, OCS, routers, or firewalls
• Knowledge of API design and object
• Oriented principles
• Ability to build complex Cloud

Systems Technical Cabling & Telecom Services Resume Examples & Samples

• 1 year experience using basic functionality of Microsoft Word and Microsoft Excel
• 2 years experience with CAT 6A/6E COAX and fiber optic cabling or related experience
• Bicsi Information Technology Systems (ITS) Installer 1 Certification or related cabling installation certification

Business Solutions Director, Telecom Resume Examples & Samples

• Responsible for supporting sales opportunities through facilitation of needs assessment dialogues and presentation of services to clients
• Develops strategies for Fortune 1000 companies toward the management of telecom services; and/or the positioning and building of Ecova’s Telecom solution to grow the business, are critical components of this role
• Act as the champion for and will exemplify the customer centric sales approach
• Assist the Client Service Director organization and Sales Directors with building a strategy for clients that incorporates the key components of a Telecom and Payables Program, facilitating up sell and generating optimal value as the strategy is executed
• During deal cycles, facilitates dialogues with clients, present solutions, draft customized scopes of work, and assist with pricing recommendations, positioning Ecova as a thought leader and trusted business partner
• Partner closely with Service Delivery to develop semi-custom/custom solutions that meet client needs and deliver margin targets
• Serve as the voice of the client, bringing new ideas forward to Marketing for future consideration
• Must be an expert in Telecom Management
• Responsible to meet stated quotas for non-traditional sales opportunities as identified
• Able to remain current through industry publications, corporate best practices, and conference attendance and speaking
• Bachelor’s or Master’s degree strongly preferred
• Must have a strong understanding of the telecom solution, processes, data and analysis
• 7 years of related experience in technical sales and/or consulting
• 2 - 3 years of experience successfully selling or delivering telecom bill payment and consulting services into Fortune 1000 companies and other targeted clients as identified
• Proven track record includes subject matter expertise in telecom management
• Must have a track record as an enthusiastic self-starter who is great at building trust and long lasting relationships
• Prior experience working with telecom management systems procurement is a must
• Possesses strong financial and data competencies; is highly organized; has strong executive presence; superior written and oral communication skills

Telecom / Voip Engineer Resume Examples & Samples

• Work on highly technical, complex projects, including developing systems that will meet the company's needs
• Research and recommend future technical needs to management in order to provide the most efficient and effective system for the organization while meeting the company’s business objectives
• Participate in business meetings to identify and understand the company's goals and objectives in order to develop a system that will meet the company's current and future business needs
• Define project requirements by meeting with management and end users to gain a thorough understanding of project or project task needs, providing leadership and technical direction during all stages of the project
• Lead and participate in the design and deployment of new technology and enhancements to existing platforms
• Provide leadership and direction on assigned technical projects
• Establish and maintain a professional relationship with internal/external customers, team members and department contacts

Intermediate Telecom Operations Analyst Resume Examples & Samples

• Core device deployments and support
• Incident / Problem / Vulnerability management
• Lifecycle Management to all key Network connectivity services
• Change Management , peer review to all Telecom Change Controls
• Detail analysis and operation review of CN core Network Infrastructure
• Perform Network Operational Audits , verifications to existing standards
• Internal / External project involvement ( provide guidance and direction to proper transition to core to operations )
• Plan and coordinate the implementation, testing and cutover of Telecom technologies into existing telecom infrastructure. This may include the guidance of field technicians
• Assist Disaster Recovery exercises
• Provide 3rd Level support to pager roster ( 24/7) rotation basis
• Mentor and coach peers
• Cisco CCNP Certification or equivalent is an asset
• Bachelor's degree in Engineering or equivalent. Telecommunications specialization preferred
• 3-5 years of experience with IP networking and services (DNS, DHCP, VPN, firewalls, Cisco portfolio, network monitoring tools, WIFI, VoIP, MPLS, etc)
• 3-5 years experience with MPLS, RSVP-TE, QOS, BGP, MP-BGP, EIGRP, ISIS, and redistribution between routing protocols on Cisco
• Experience and knowledge in design, operations and optimization of IP networks
• Experience in building business cases and providing estimates is an asset
• Good understanding of transport media (fiber, copper, wireless)

Telecom Expense Analyst & Auditor Resume Examples & Samples

• Maintains current information in Service Ownership Tool
• Validate and load invoice feeds into various tools
• Experience working with Ariba, Oracle payment, and Corporate Purchase Card systems preferred
• Schedule and coordinate network service installations based on project specifications
• Represent customer to resolve issues with WAN/LAN orders and/or connectivity with providers
• Report and track daily tasks in Excel spreadsheets
• Follow ServiceNow tickets to closure
• Support the customer’s Business Partner network connectivity and service installation
• Associate's degree in an associated discipline preferred, additional experience may be substituted for degree
• 3 or more years of IT experience
• Strong knowledge of networking
• Proficient with MS Office Suite, especially Excel
• Must be able to obtain a Position of Public Trust Clearance – US Citizen or Permanent Resident (Green Card Holder), and must not have traveled outside the US for a combined total of 6 months or more in last 5 years
• Must have resided in the US for the last 5 years
• Working Knowledge of network services (WAN & LAN)

Telecom Operations Analyst Resume Examples & Samples

• Analysis, validation and approval of telecom services invoices
• Identify opportunities, implement and track cost savings and cost avoidance
• Create, track and manage invoice/billing disputes with telecom suppliers on a worldwide basis
• Identify opportunities to reduce number of accounts including account consolidation when applicable
• Identify opportunities to improve processes and streamline work for the overall team
• Resolve billing problems with the various suppliers and track these problems through closure
• Perform Monthly and Quarterly accruals by country and by supplier
• Identify missing invoices and work with suppliers and internal TEM team to identify root causes for these missing invoices and implement corrective actions
• Maintain working relationships with telecom suppliers
• Perform review of supplier's aging reports and work with suppliers to identify missing and/or misapplied payments
• Reconcile telecom inventory to invoices, including the identification of new inventory or changes in the monthly recurring services
• Perform audits including first bill reviews to ensure supplier compliance with telecom contracts
• Ensure that telecom expenses are allocated to the correct GL Accounts or assigned PO
• Collaborate with all other Billing Analysts in the team including other teams such as Finance, Accounts Payable, Operations, and Global Procurement
• Communicate escalations and important issues to the TEM manager
• Work with TEM Reporting staff to identify requirements for reports
• Identify issues with any interface in/out of TEM application and work with Application Support staff through resolution
• Work with internal/external auditors as required

Telecom Product Generation Specialist Resume Examples & Samples

• Actively engage customers, external networks, industry peers, and internal colleagues to identify challenges, market gaps, and problems. Continually involve constituents throughout build-out phase to determine viability and value-proposition
• Assist in the ideation, prioritization, evaluation, development, and iterations related to newly proposed solutions
• Develop a systematic means of gathering feedback, observations, and comments of existing and new customers. This data will then be leveraged to identify problems and proposed solutions. Identification of these pain points and determination of the value of a solution will be key success factors
• Perform analytical research and modeling to determine the size of the opportunity, competitive analysis, and financial pricing strategy associated with an opportunity. Assess its ability to scale and sustain desired financial outcomes
• Assist in creating the test/pilot and presentation associated with a concept up to its launch
• Be comfortable problem solving with differing perspectives, confident and effective in communicating new ideas, and fully committed to the successful launch of new ideas. Must have a passion to seek solutions in a transparent manner with external colleagues/customers, internal project teams, and executive management
• Must have a heightened awareness of human behaviors, preferences, and motivations and able to translate those into viable, value-based solutions
• 4+ years of market research, entrepreneurial, or operational experience. Experience in Innovation or Telecom preferred. Ability to think creatively, network internally and externally, and communicate effectively are a must. Experience conducting market research, talking with (potential) customers and preparing deliverables required
• Awesome communicator: effectively communicates with and engages all levels of the organization from peers to senior management to customers both verbally and in writing
• Committed to probing for challenges and identifying proposed solutions in a collaborative, agile environment. Ability to work independently as well as cooperatively in team-based project teams to achieve common goals
• Energy, Drive, and Motivation: Embraces challenges enthusiastically, then executes relentlessly
• Efficiency/Accountability: Allocates time efficiently, focusing on ever-shifting priorities; continually seeks way to improve individual and team productivity. Highly accountable and able to manage multiple tasks in a fast paced dynamic environment
• Outside-the-box thinker, passionate about problem-solving, and possesses an entrepreneurial spirit
• Ability to maintain the highest level of accountability, confidentiality, ethics and integrity and to share information with resources appropriately
• High standards for productivity with the ability to work in a fast-paced environment and juggle multiple competing tasks and demands. Utilization of effective organization and prioritization skills to complete assignments within established time frames
• Ability to make decisions quickly, take risks, act in times of uncertainty, think creatively, and bounce back from failure
• Strong knowledge and experience with customer surveys, continuous process improvement projects , documentation gathering, and effective presentation delivery

IT Telecom Application Specialist Resume Examples & Samples

• College degree Computer Science, or other related field preferred
• 5+ years of experience in Cisco Contact Center scripting and Cisco telephony platforms
• Cisco certification in Voice or Collaboration preferred

Telecom Operations Lead Resume Examples & Samples

• Conduct site surveys, develop requirements documentation for voice, video WAN/LAN services
• Develops and recommends options for reduction in costs, increase in overall efficiency and effectiveness
• Provide project management support for telecom projects
• Plan and implement IT infrastructure support; install, relocate, remove equipment, quality control reviews and testing for office moves
• Monitor ticketing queues using ServiceNow request tracking system
• Performs highly specialized technical tasks associated with cutting-edge technologies
• Provides guidance and training to less experienced staff
• May serve as a technical task or project leader
• 5 YEARS OF EXPERIENCE IN AREA OF EXPERTISE

Telecom Expense Analyst Resume Examples & Samples

• Associate’s degree with major course work in Accounting, Finance, Management Information Systems, or similar ( in lieu of the degree consideration will be given to equivalent work experience)
• Minimum 1 year experience in Telecom Expense Management and/or with telecommunications industry billing systems/accounts
• Broad understanding of telecom industry terminology or technology, including services, products, and vendors
• Strong analytical, time-management, organization,and troubleshooting skills
• Strong communication skills, verbal and written
• Ability to multi-task, meet deadlines, and manage priorities to meet leadership and company goals
• Ability to work on multiple projects simultaneously/project management experience
• Troubleshooting experience (software and hardware experience)
• Must live in or be willing to reside in Augusta, GA
• Basic understanding of networking
• Associates degree in a related field, equivalent work experience in healthcare IT, or related knowledge/experience in Telecommunications
• Experience with Cisco Unified Communications Manager
• Experience with Cisco Contact Center
• Experience with Cisco voice gateways
• Experience in tools, test equipment, practices and methods used in installing analog telephone equipment
• Knowing and understanding Telephony cable counts
• Have working knowledge of T-1 circuits
• Experience with VoIP and SIP telephony
• Understanding standard Ethernet cabling based on BICSI standards
• Cisco certification

Senior Telecom Services Software Engineer Resume Examples & Samples

• Minimum 5 years increasingly responsible experience in computer science or MIS required, which is to include software engineering (e.g. requirements gathering, analysis, design, implementation, testing, on-going support, etc.)
• Experience using a standard coding language and/or platform required
• MS SQL Server, Windows 200x Server, ASP, JavaScript, DHTML, etc
• Minimum 2 years experience with several of the following programming languages required
• Java, MySQL, HTML 4.01, CSS 1&2, PERL, Apache 2.x, Free BSD, SOAP, Oracle, COBRA, etc

Businses Analyst Telecom Resume Examples & Samples

• Serve as a Telecom point of contact projects requiring Telecom solutions
• Develop telecom solutions to ensure that business needs are translated to the correct technical requirements (e.g. PBX and database routing, Redirects, Screen - Pops) and ensure that all compliance and clinical obligations are met (e.g. scripting verbiage, scripting requirements in clients contract)
• Coordinate with Workforce Planning and Management teams to ensure that routing solutions follow best practices in meeting the client needs as well as overall business objectives (e.g. performance guarantees, average speed of answer goals, routing efficiency)
• Identify and optimize new and existing routing solutions that will drive overall improvements to system utilization, scalability, productivity and reporting outcomes
• Maintain and update routing data in both CMS and the Toll Free Number databases and ensure appropriate communication to the parties requiring this information (e.g. contact center analytics, workforce planning, clinical operations)
• Maintenance of the Toll Free Number database to ensure maximum data relevance
• Perform other ad hoc analysis and duties as needed and as they relate to changing business objectives
• Translate business requirements into technical specifications, computer code, screen layouts and interfaces with other systems
• 1+ years’ experience in one or more areas of business or IS
• Demonstrate project management competencies
• Demonstrate written and verbal communication competence
• Working knowledge of business segment organizational structure
• Awareness of criticality of issues
• Ability to build and maintain trust relationships with a Customer
• Ability to effectively communicate mission and objectives
• 1+ year experience as an analyst in one of the following disciplines; telecommunications, operations analyst or in WFM
• Proficiency in MS Excel, Word, PowerPoint
• Associates Degree in Computer or Business or equivalent 2 years job experience
• 1+ years of Microsoft Access experience
• 1+ years Transact SQL query building experience (using Microsoft SQL Server 2005 or above)
• Visio skills

Telecom Field Technician Resume Examples & Samples

• Outside Plant Telecom Cabling Experience
• Be able to identify CATV, Fiber, and other Telecom cabling on Telephone Poles
• Detail oriented taking notes in their system

British Telecom Business Management Graduate Programme Resume Examples & Samples

• Sales/Account management/Pre-Sales
• University education with no major limitation but request strong business acumen, knowledge and interest to IT&Telecommunication industry
• Postgraduate, MBA, or graduates with up to 3 years working experience are all welcome
• Fluency in English (IELTS 6.5 or TOFEL 90 or CET6 520+ or other acceptable certification required)
• The permanent right to work in China
• A professional with potential. Driven and adaptive; innovative and commercially aware. You have the attributes of a leader and the ability to learn; to apply yourself in business, deliver inspiring results and build an exciting career

Telecom Financial Analyst Resume Examples & Samples

• Prepare, analyze and report on financial and non-financial activities and transactions
• Reconcile transactions through analysis of data to ensure accuracy of financial information
• Ensure cost savings by identifying trends, variances, and key issues in vendor billings through accounting research using financial reports
• Investigate invoice data for accuracy and compliance to contractual terms and language
• Create account level tracking files to analyze billing data for accuracy, trends and contractual compliance
• Present billing error or disputes to the vendor using formatting that adhere to department policies and procedures
• Minimum 2 years’ experience in finance or accounting required within the telecommunications industry preferred
• Minimum 1 year experience in a call center or conferencing environment preferred
• General technical knowledge of telecom equipment and vendors preferred
• Conduct root cause analysis on critical/major system events and institute preventative actions to eliminate future incidents
• Accountable for understanding and managing services across highly complex ecosystems cutting across multiple technologies, groups, vendors and systems. Requires detailed understanding of complex intradependencies/interdependencies
• Accountable for providing technical assessment of complex changes across ecosystems to ensure resolutions of potential conflicts before impacting intra-/inter-related vertical systems
• Must have domain knowledge in either Telecom Billing systems OR Telecom Retail systems. Broad knowledge across these domains is highly preferred
• Telecom Billing Systems: Billing, Invoicing, Payment processing, Care systems interfacing

Telecom Engineering Specialist Resume Examples & Samples

• Apply Cost Competitive Execution techniques to develop the most cost-effective total project solution for execution of the discipline engineering work
• Develop and review requirements and specifications, including design criteria
• Participate in activities associated with equipment and material procurement, permitting, subcontracting and if driven by the project need, evaluating, selecting and managing telecom integrators
• Perform and check calculations, specify equipment, and solve problems of moderate or complex engineering problems
• Be able to design PA/GA system and associated SPL assessments in a process plant environment
• Capable for designing security systems including CCTV, Access Control etc
• Understand the design of Network solutions within a multi-industry environment
• Perform design of linear monitoring systems
• Design fibre-optic plant infrastructure and transmission mediums
• Perform design calculations and specification for radio system solutions, including where necessary ship-to-shore

Senior Supervisor Telecom Ops NE Resume Examples & Samples

• Responsible for the supervision of union and non-union non-exempt employees
• Will be required to maintain a high level of technical aptitude and skill
• Manages an expense budget which includes labor, material, transportation, and other operating expenses
• Bachelor's Degree in Electronic or Electrical Engineering with three years of experience in telecommunications, metering, Scada, two way radio, microwave and fiber systems, or similar technical field, servicing customers and supervising employees. or
• Associate's Degree in Electronic or Electrical Engineering with five years of experience in telecommunications, metering, Scada, two way radio, microwave and fiber systems, servicing customers, and supervising employees. or
• Minimum of seven years in telecommunications, metering, Scada, two way radio, microwave and fiber systems maintenance
• Desired FCC certification
• Possess a valid driver's license with a safe driving record
• Ability to work off-hours and on call rotations, including occasional travel outside the Division
• Qualify for Authorized Persons List to coordinate and initiate switching
• Must successfully complete job specific National Grid Foundations of Leadership training courses within allotted time frame
• Required Completion of Personnel Risk Assessment
• Must have completed NERC CIP Modules I & II

Telecom Construction Supervisor Resume Examples & Samples

• Provides leadership and oversight to Cable Foreman, Production Specialists, and Transmission Telecom crews to ensure work is executed in a safe and efficient manner
• Drives cost efficiency through management of overtime, planned outages, and crew size by making final decision for all crew work assignments in the grid based upon input from the Grid Design Performance Manager
• Oversight of compliance with all policies and procedures including PMR processes, No test Orders and Customer Outage Communication Optimization
• Represents the company in labor disputes and interprets the union contract in a fair and consistent manner, including the handling of all labor relations and grievance processes as needed
• Establishing and maintaining high standards of excellence, communicating frequently and openly, engaging others in the solution of electrical distribution system problems and responding professionally to personnel requirements
• Creating and maintaining a safety conscious work environment by leading and influencing others to follow Edison safety protocols and safe work practices
• Must have three or more years of supervisory and/or leadership experience
• Must have experience in the design, operation and/or construction and maintenance of the fiber network and/or the Transmission/Distribution electrical system
• Previous experience as a Cable Foreman, General Foreman, Field General Supervisor, or Scheduling General Supervisor
• Typically possesses five or more years combined experience performing and/or supervising activities related to the design, construction and maintenance, and/or scheduling activities associated with the Transmission Telecom Fiber Network
• Experience with PC applications, including Microsoft Word, Excel, PowerPoint and Access
• Demonstrated experience with underground and overhead construction, maintenance and operation of the Transmission Telecom fiber network and associated regulatory requirements, including environmental regulations, safety policies and procedures, and hazardous waste management
• Demonstrated experience leading cross-functional teams or supervising bargaining unit personnel
• Demonstrated thorough knowledge and experience with GO 95, 128 and Accident Prevention Manual safety rules
• General understanding of Transmission Telecom accounting and timekeeping practices
• Must demonstrate strong ethics, influence and negotiation, leadership, interpersonal skills, communication, and the ability to effectively manage stress and engage in continuous learning

Telecom Services Coordinator Resume Examples & Samples

• Coordinates internal customer service orders to identify requirements, and/or to obtain clarification and provide guidance on ordering Telecommunications services
• Creates tasks and allocates departmental labor and hardware resources as needed
• Tracks labor and monthly recurring charge numbers for Telecommunications services and reconciles vendor billing against internal Purchase Orders
• Schedules technician Work Order and Service Call workload on a daily basis
• Audits current services to determine resource requirements and availability
• Oversees projects to obtain data and train end users on internal processes for provisioning
• Coordinates, tracks, and reports on the progress of work assignments and/or projects
• Maintains inventories of both virtual and physical Voice Service inventories to determine availability for provisioning
• Develops, and updates a variety of electronic and/or hard copy reports and records for a variety of parties, which may require independent interaction with management, customers, internal and external auditors, or agencies
• Prepares requested electronic and hard copy reports, and presentations for weekly, monthly annual and budget planning purposes and metrics
• Responds to routine verbal and written requests for information from internal customers
• Updates departmental inventory and billing records
• May provide guidance to other ITS-Telecom staff
• Responsible for observing all laws, regulations, and other applicable obligations wherever and whenever business is conducted on behalf of the Company
• Intermediate to advanced level work experience with MS Excel
• General to intermediate level work experience with MS Access
• General knowledge of IT Service Management products (Service Now, Remedy or similar solutions)
• Experience with SAP a plus
• Experience with Avaya Blue CS1K Voice System beneficial
• Experience working within a private telecommunications voice network environment is a plus
• Typically requires a high school diploma or equivalent and four or more years experience in a field related to the specialized functional area or unit where assigned. Must demonstrate considerable knowledge of assigned functional area principles, theories and concepts
• Must have an understanding of standard telecom vendor service, billing, and invoice practices and demonstrate proficient mathematical skills to support analysis
• Must have extensive knowledge of computer operations and applications to include proficiency in MS Windows, Word, Excel, Access, SAP and Pinnacle. Ability to quickly learn new computer applications
• Must have ability to identify issues, interpret and explain complex information and solve non-routine problems, issues or situations that require evaluation and interpretation
• Must demonstrate strong analytical and troubleshooting skills to interpret and explain complex information, identify, isolate, and solve non-routine problems, and promote continuous improvement in process efficiencies
• Must be capable of learning, understanding, and applying Telecom terminology
• Ability to grasp new concepts quickly
• Must able to communicate and interface effectively with all levels of personnel, including management, customers, and vendors, interpret and explain information, and respond to routine issues or situations that require interpretation
• Strong analytical, verbal and written communication skills to accurately document and report information
• Must be self-motivated with excellent organizational and time management skills
• Must demonstrate attention to detail, accuracy, thoroughness, and accountability
• Must be able to work both independently and in a team environment
• Ability to maintain the strict confidentiality of sensitive information

Telecom Cost Optimization Analyst Resume Examples & Samples

• Telecom contract responsibilities: tracks initiation, terms, and other key dates, alerting manager well in advance of renewal dates. Supports timely contract renewals to avoid unnecessary tariff rates or other cost escalators. Participates in contract renewals and negotiations
• Maintains accurate record of telecom voice and data services using internal systems and vendor portals
• Manages telecom expense: leads telecom audits in conjunction with TEM provider, audits invoices and reconcile to contract terms, manage waste out of the system
• Defines options for optimizing service portfolio to enhance services and lower costs
• Develops a detailed implementation approach including analysis of required service and equipment configuration changes or disconnects. Implement changes and optimize services directly and in coordination with the implementation and service support teams
• Project management of any telecom implementations or line/service disconnects that result from cost optimization decisions, tracking through to the billing disconnect
• Supports the transition of services to and from divested/acquired entities
• Reviews and identifies voice and data lines that are no longer in use, can be eliminated, optimized or replaced. Tracks savings and provides regular management reports
• Validates identified cost savings opportunities through historical review, vendor and customer contact
• Works closely with other service teams to evaluate, pilot, and roll out IP voice and other emerging technologies that can materially improve services or lower costs
• Develops and maintains process in conjunction with procurement and implementation teams to ensure that all services requiring disconnect have disconnect orders placed with the vendors in a timely manner
• Ensures activities are carried out without any noticeable customer impact

Telecom Systems Admin Resume Examples & Samples

• Associates Degree in Computer related field, or relevant work experience with understanding of computer hardware, software, and networking. Bachelor's Degree preferred
• 3+ years of previous IT experience required, 2-5 years experience administering Avaya phone systems
• Experience in catalog, retail, direct marketing, or distribution environment preferred
• Highly motivated and able to work both independently and within a team structure
• Customer Service oriented with attention to detail
• Experience with VMWare and/or other virtualization technologies
• Experience with VoIP, SIP trunking, and MPLS networking a plus
• Prefer experience with multiple sites
• Ability to work well with departments throughout the company, especially the call center and retail operations
• 2-5 years business experience in telecommunications expense and inventory related area
• Individual must be detail oriented
• Intermediate to advanced level MS Excel skills: functions, filters, pivot tables, macros
• Ability to focus on multiple projects simultaneously
• Strong knowledge of telecommunications terms, service types and carrier billing platforms required
• Strong plus - bilingual Spanish or Portuguese, knowledge of MS Access

Telecom Team Lead Resume Examples & Samples

• Maintain and monitor Avaya main CM and gateways
• Keep all telecom system components up to date to the latest firmware
• Review daily alarm logs and report and fix any issues encountered
• Setup new trunks and signal groups for ISDN and SIP trunks
• Maintain the voice DS3s and keep all patching lists updated
• Work with data center tech to add and remove new T1s / E1s
• Add new VDNs and skills and ensure all updated across Avaya systems
• Setup new vectors, service tables, VDN, and system variables
• Add and change system announcements and hold messages
• Work on Voice portal and Experience Portal to maintain current applications and add new IVR apps as requested by the clients
• Add and remove phone extensions and voicemails for admin and production users
• Work on Avaya Aura conferencing server, add new conferences, and maintain promptings and hold messages
• Configure new CTI links for CVLAN and DLG and control access to AES server logins
• Monitor AES server TSAPI and DMCC licenses and control licenses allocation on WebLm server
• Troubleshoot and identify any issues on Avaya gear, gateways, and scripting tools
• Maintain the inbound and outbound Altitude scripting servers, gateways, and outbound call classifiers
• Meet with the business to setup new Line of business or make modification on existing LOB
• Maintain carrier network managing tool to allocate inbound traffic
• Manage and monitor the Sip traffic on Acme Packet SBCs, Avaya SBCs, and Avaya session managers
• Minimum of 10 years direct experience with telecom
• Minimum 5 years of work with Avaya switch technology and related components
• Ability to pass a background check
• Direct hands on experience with

Telecom Systems Resume Examples & Samples

• Knowledge of Satellite Communications systems; understanding of the current and future market from a commercial and customer perspective
• Previous experience in advanced payload design and knowledge of systems level requirements for advanced payload
• Extended experience in Microwave / high frequency RF engineering and / or digital signal processing
• Extended experience with modelling software used in the context of RF Systems design / RF systems performance analysis – such as Matlab /Simulink; ADS; HFSS; etc. and/or any other relevant tool would be a plus
• Ability to work within a complex multiple stakeholders’ environment
• Demonstrable verbal and written communication skills; at ease with colleagues within the engineering community; project management team but also customers and suppliers
• Strong analytical skills
• Capable of working autonomously against tight deadlines (typical example: proposals support)
• Capable of integrating quickly to a diverse and international team (the Telecom Business Division is split across 3 sites: Toulouse; Portsmouth and Stevenage)
• This role may involve business travel (sometimes at short notice) and as such you must be able to travel accordingly

Telecom Svcs Ops Analyst Resume Examples & Samples

• Plans, designs, and implements IP Telephony (VoIP) solutions, conducts business and network assessments, ROI analysis, product selection and procurement
• Provides engineering, design and implementation services, including, IP Video, Messaging, Intelligent Contact Management, and Wireless Services
• Conducts analysis, prepares reports, and works on project implementation
• Serves as technical liaison with vendors
• Diagnoses and resolves technical convergence and related system problems

Telecom / Contact Engineer, Infrastructure Resume Examples & Samples

• Work internally with client departments to meet the needs in planning, designing, building, and managing the contact center and telecom network
• Provide hardware and software design recommendations for telecom and contact center elements
• Configure applications and monitoring tools
• Design, develop, test, and implement IVR routing scripts
• Monitor, troubleshoot, and repair system components in 24/7 environment
• Manage assigned projects and tasks to successful completion within assigned time constraints
• Demonstrate dedication and personal responsibility for delivering and managing systems
• Develop and manage test and monitoring systems and procedures to ensure functionality and quality of all systems
• Review and validate test plans, test execution, test reports and defect management
• Performs other related duties as required and assigned
• Demonstrates behaviors which are aligned with the organization’s desired culture and values
• Bachelor’s degree (or military experience) is preferred
• Financial and/or Mortgage industry expertise preferred
• Three (3) years of experience in telecommunications specifically related to VoIP engineering
• Minimum (5) years of experience in any engineering or contact center support role
• Experience with CISCO,SIPECS,Asterisk,Freeswitch,Kamailio,OpenSips or Other VoIP Applications
• Experience with Cisco Voice Portal
• Experience with IVR scripting and routing
• Experience with Aspect UIP, Aspect EWFM, Verint products, Calabrio products, and Noble products
• Understanding of Session Initiation Protocol (SIP), Real-Time Transport Protocol (RTP), Real-Time Transport Control Protocol (RTCP), and Digital Tone Multi Frequency (DTMF)
• Demonstrated ability to deliver telecom and contact center solutions successfully and work independently
• Experience with VoIP and network testing tools and quality monitoring and testing
• Experience with SIP Trunking, VoIP System Configuration and Design
• Understanding of Jitter, Delay, Echo, Gaps, and how to troubleshoot these occurrences
• ACD, Call Center experience highly desired
• Must be a team player with strong attention to detail and able to work independently
• Proactively monitor the health of the global telecom infrastructure
• Perform daily monitoring and maintenance of all related hardware and software-based systems, responding to detected and reported problems and interfacing with vendor support service groups to ensure quick resolutions and appropriate notification during outages or periods of degraded performance
• Coordinate resolution of production telecom issues. Perform initial research and diagnostics of telecom issues and use the trouble ticketing system to open, update, reassign and close trouble tickets
• Communicate directly with end-users as necessary to meet SLAs. Participate in Major Incident Process to coordinate and update key stakeholders and management during critical outages
• Participate on project teams as operations resource for configuration and/or implementation support
• Work with business units to understand and gather requirements for projects and system enhancements
• Capacity planning for telephony services (trunk utilization, PBX capacity, etc) and partner with Design teams for proactive upgrades when necessary to ensure consistent performance
• Must be self-motivated with strong interpersonal, communication, presentation, and organizational skills
• The ability to work and team effectively with clients, management, and staff members in a multi-tiered, fast-paced, international environment
• Experience working in previous operations role highly recommended
• Proven knowledge and experience with Avaya VoIP and contact center solutions
• Knowledge and experience with AVAYA ACD, CTI, IVR, voicemail, and PBX programming
• Strong working knowledge of troubleshooting techniques and tools
• Familiarity with basic networking concepts

Telecom Expense Analyst Intern Resume Examples & Samples

• Participating in insurance informational sessions included in the program
• Working collaboratively on ‘Internship Project’ with your group, you will be expected to present at the end of the program
• Implementing new carrier telecom accounts into XL Catlin’s Telecom Expense Management system
• Updating circuit inventory details in the Telecom Expense Management system
• Reviewing Telecom invoices to ensure proper coding and billing matches approved spend
• Researching billing discrepancies and contacting carriers to resolve billing errors
• Identifying opportunities to consolidate vendors and achieving additional savings in Telecom spend
• Assisting with placing orders for Telecom services and cancelling unused services
• Producing ad hoc Telecom spend reports
• Liaising with Vendor Management and Procurement regarding vendor billing issues as necessary
• Participating in monthly service and audit reviews with TEM provider and Telecom carriers
• Pursuance of an Undergraduate degree with a GPA of 3.0 or higher
• A self-motivated problem solver with a strong attention to detail and highly organized
• Strong Microsoft Office skills; advanced Excel experience preferred
• Excellent oral, written, and communication/presentation skills
• Legal authorization to work in the United States
• Completion of basic industry education pertaining to voice systems operations and maintenance
• Possess a solid understanding of data networking and Voice Over Internet Protocol (VOIP) functions
• COMPTIA Security + certification required
• Must be able to lift or move items weighing up to 50 pounds and up to 100 pounds with assistance

Senior Supervisor Telecom Resume Examples & Samples

• Oversee the operational workload of team; ensuring allocated staff is fully utilized in order to deliver against agreed program of work
• Ensure supervised team complies with safety standards, policies and processes in order to ensure a safe working environment and minimize risk for all staff
• Build good working relationships with internal & external customers and manage the day to day relationship with them in order to understand their requirements and deliver appropriate solutions, in line with National Grid policies and processes
• Monitor and challenge business processes where appropriate in order to ensure National Grid is compliant with regulatory requirements
• Prepare and maintain contracts with vendors and monitor and approve all vendor invoices
• Supervise third party attachments for attachments group
• Supervise Technicians
• Support for RoIP and Fiber systems and Land Mobile Radio systems for Operations
• Make recommendations and provide engineering support for the upgrade of communications infrastructure
• A Bachelor's degree in Electronic or Electrical Engineering with three years of experience in telecommunications, metering, Scada, two way radio, microwave and fiber systems, or similar technical field and up to 3 years’ of related experience, or the equivalent to ‘on the job’ training programs with practical experience of methods, processes and techniques relevant to area or discipline or an Associate’s Degree in a related area with five years’ experience in applicable disciplines
• Organizational Savvy: Identifies the key stakeholders in the organization and uses that information and the informal organizational structure to get things done within the Operational area
• Holding People Accountable: Within own Operational area, demands high performance and makes the consequences of non-performance clear
• Teamwork and Collaboration: Encourages and empowers others by offering help and advice, and building a common understanding of needs and shared goals of the Operational area
• Drive for Results: Proactively makes changes to improve performance, efficiency and effectiveness of processes within the relevant Operations area

Telecom Fiber Engineer Resume Examples & Samples

• Fiber Design
• Large Scale Fiber Deployments
• Cost Estimation

Telecom AP Business Operations Resume Examples & Samples

• Serve as a Subject Matter Expert (SME) in the Global Center of Competence for Telecom, Media & Entertainment, contributing to strategy, practice development and offering development
• Advise customers on benefits and cost savings that could be realized by applying automation, Robotics, and Cloud based Software as a Service, to optimize their end to end business processes
• Advise clients on the benefits and cost savings of outsourcing selected business processes
• Contribute to thought leadership and point of view materials aligned with select domains
• Build client relationships and a business pipeline of opportunities
• Maintain business controls for pipeline reporting and signings/revenue forecasting
• Achieve personal signings, revenue and utilization objectives, in alignment with practice objectives
• Understand client needs and industry trends and develop winning proposals, applying IBM’s cognitive process services capabilities
• Generate repeat sales at assigned client and support sales efforts of the practice
• Establish and manage trusted advisor client relationships within the organization
• Monitor and control delivery excellence associated with large scale process services contracts
• At least 10 years of experience in managing or consulting in Business Operations
• At least 5 years of experience in a prior consulting role with responsibility for and demonstrated success in business development and account management for Business Operations services including business process outsourcing
• Demonstration of leading Business Operations transformation projects
• Established C-Level and Senior Executive relationships within Business Operations as well as one or more of the Telecom, Media & Entertainment Industries
• At least 15 years of experience in managing or consulting in Business Operations
• At least 8 years of experience in a prior consulting role with responsibility for and demonstrated success in business development and account management for Business Operations services including business process outsourcing

Telecom App Analyst Resume Examples & Samples

• Develop, operate, troubleshoot, and maintain the UF Health enterprise VC and AV systems
• Serves as the lead engineer of VC and AV systems and solutions, including (but not limited to) video and audio bridges, gateways, recorders, AV control systems (e.g., Crestron and AMX), and other related hardware
• Perform capacity and resource planning; resolve hardware, software, access, and usage related problems and issues; and responsible for service backup and recovery
• Responsible for managing subscriber directories, and administering security and access permissions
• Work with project managers and customers to ensure that project and customer goals are met
• Conduct project meetings and communicates project status with customers, project team members, vendors, and supervisors
• Work closely within the organization’s project and change management framework to deliver comprehensive plans and solutions
• Act as systems integrator in designing comprehensive AV and VC systems that are integrated with inputs from various other systems and devices; design the infrastructure required to support the installations
• Develop comprehensive budgets for projects ranging from room installations to VC and AV facilities for entire buildings
• Collaborate with other UF Health information technology (IT) teams to ensure communication solutions are integrated tightly with other infrastructure services (e.g., storage and servers) to yield efficient and supportable systems
• Provide technical oversight of installation, testing, and acceptance of integrated systems in new construction and renovated facilities; provide technical oversight of system upgrades
• Create and maintain documentation of the UF Health enterprise VC and AV systems
• Use appropriate products to document the systems so that staff members, project team members, vendors, and supervisors will be able use and understand
• Serve as secondary point of contact for customers
• Assist ongoing documentation of the UF Health’s AV network infrastructure
• Develop reporting processes to depict communications systems use and capacity
• Provide input and participate in the budget planning process to ensure systems services and capacities are adequate to support the organization’s needs
• Work closely with the VC team to ensure customers’ goals are met
• Attend project meetings and communicate project status with customers, project team members, and supervisors
• Assist with capacity and resource planning; resolve hardware, software, access, and usage related problems and issues; and responsible for service backup and recovery
• Provide senior-level technical support for VC system; train other staff members providing primary VC solutions to customers
• Maintain currency in state-of-the-art VC and AV technologies through research and attendance at appropriate conferences; maintain familiarity with installations at similar institutions
• Five (5) years of appropriate experience in VC and AV systems
• Five plus (5+) years of experience working with Internet protocol telephony (IPT) technologies (e.g., Cisco Unified Communications (UC) or similar)
• Three plus (3+) years of experience in systems administration (Windows and/or Linux)
• Excellent knowledge/understanding of VC and AV systems and technology encompassing multiple vendors
• Expert knowledge of communications protocols and standards (Session Initiation Protocol (SIP), Skinny Client Control Protocol (SCCP), H.323, Media Gateway Control Protocol (MGCP))
• Working knowledge of networking protocols (e.g., such as Transmission Control Protocol/Internet Protocol (TCP/IP), Dynamic Host Configuration Protocol (DHCP), Domain Name Servers (DNS), Lightweight Directory Access Protocol (LDAP), and Wi-Fi)
• Working knowledge of networking (e.g., switching and routing)
• Working knowledge of network security technologies (e.g., Secure Sockets Layer (SSL), Transport Layer Security (TLS), and firewalls)
• Working knowledge of systems administration (including virtualization technologies)
• Advanced project supervisory skills (including leadership, team building, and conflict resolution)
• Project management skills Project technical staff supervision skills
• Ability to determine the level of effort and time required to complete tasks
• Ability to work cooperatively in a team environment to achieve objectives
• Ability to multitask and work effectively under stressful conditions
• Ability to work in an environment requiring concurrent resolutions of multiple high-priority incidents
• Ability to utilize a very high level of communication skills (written and oral)

Field Engineer Telecom Resume Examples & Samples

• 5 Years Related Experience for High School Diploma
• 3 Years Related Experience for Associate's Degree
• 1 Year Related Experience for Bachelor's Degree
• ---------------------------------------------
• Monitor the network
• Manage spreadsheets
• Provide analytics
• Keep reporting up to date
• Ensure the contractors are hitting KPI’s
• Liaison between Construction and Internal Team
• Ability to manage spreadsheets
• Possess critical thinking, analysis, and process improvement skills
• Possess interpersonal, negotiation, facilitation, prioritization, problem solving, and decision making skills
• Ability to work independently and drive multiple tasks/projects to completion simultaneously
• Telecom experience ** a plus
• Networking experience ** a plus

Product Cybersecurity Telecom Test Analyst Resume Examples & Samples

• Define internal and carrier based requirements for telecommunications security that will be used globally
• Work with GM internal operations, representing Product Cybersecurity as representative Telecommunications Security Subject Matter Expert
• Work with internal stakeholders, internal capability owners, and carrier partners to ensure appropriate controls implementation, testing, and process execution
• Serve as escalation point for security related incident engagement, supporting active control implementation as required
• Support required work necessary for telecommunication security research and security-based carrier interactions
• Vendor management for timing and execution of contracted carrier based deliverables for implementation of active and passive controls, as well as execution performance deliverables from global carrier partners. Work engagement of global telecom carriers may become in-scope over time
• Manage and/or perform the develop and document technical capabilities, use cases, test cases, operational playbooks for each carrier to serve as catalogued data for use by technical and leadership teams
• Serve as SME for program capabilities, deployment status, and integration
• Act as liaison between suppliers and internal technical and business support teams
• Coordination of transaction performance monitoring with intent on further development of new requirements, analytics, process management cases in support of detection and response capabilities. (Supported by technical and business support teams)
• 5+ years of Information Technology experience specifically with networks, firewalls, Intrusion detection, Intrusion prevention, routers, and application performance management experience
• 2+ years of telecommunications experience
• Masters degree Information Technology (IT), Computer Engineering or Electrical Engineering
• Design For Six Sigma (DFSS) Black Belt or higher
• Awareness of Global System Mobile Communication (GSM) & Code Division Multiple Access (CDMA)
• Responsible for both technical and administrative tasks related to voice and data network systems administration and billing. This includes external service provider billing administration, internal chargeback administration and service request tracking and scheduling
• Protect division telecom assets by investigating unusual service changes in account bills; serve divisions by evaluating division disputes regarding charges and providing explanations
• Requesting MPLS, Broadband, POTs lines, and various orders with multiple vendors
• Review pertinent information; work with requestors to obtain any missing information necessary to place installs, disconnects, move, add and change orders
• Responsible to coordinate and troubleshoot the turn up of service with the vendors and LEC's to resolution
• Additional responsibilities include upload and maintenance of circuit and site level detail
• Candidate must be organized, professional and be able to work under tight deadlines with minimal supervision
• Allocate clients charges to cost centers and applies appropriate General Ledger (GL) codes based on client specific rules. Produces accrual reports and AP/GL batches

Telecom IVR Automation Resume Examples & Samples

• Minimum 2 years of IVR testing
• Minimum 2 years experience in Agile, VB Scripting, OTA Integration
• Minimum 2 years experience in the following
• IVR XML Testing
• NICE Call recording Testing
• Hammer Call Master or Cyara Agile
• Genesys Call routing
• OnQ/UIP/ALM Dialer outbound Technology
• Sprinklr Social Media integration

Telecom Operation Analyst Resume Examples & Samples

• Performance Management
• (Huge for CLT) Networking knowledge: networking topology, cisco cert is a plus, experience working for a larger company like Charter, cable/comm. background
• 3) Networking Knowledge – Networking topology knowledge, Cisco certification (plus), has worked in an environment similar to his team and comes from a cable/communication background
• 4) Documentation – BA skills

Template Telecom Electronic Technician Resume Examples & Samples

• BNSF is a drug-free company; employees are subject to random drug tests
• Willing to submit to a background review
• Available to work in geographic area indicated
• Able to read, write and communicate (speak, hear and understand) English
• Able to work indoors primarily at a work bench, equipment bay, installation garage or Radio Frequency (RF) transmission facility and outdoors in all weather conditions
• Available to work full-time (40 hrs/wk) subject to overtime, on-call (24:7), alternating shifts, nights, weekends, holidays
• Available to travel to/around designated seniority region and remain on set for extended time
• Able to lift and carry up to 50 lbs unassisted
• Able to visually distinguish colors - red, blue, green, yellow
• Able to perform soldering work
• Able to read and understand electrical, hydraulic, pneumatic diagrams and schematics
• 2 years minimum of verifiable electronics experience or post-high school training
• Able to use hands to perform activities involving holding, grasping, turning and pulling
• Able to perform work on uneven surfaces; frequently climb on/off equipment; work on top of locomotives and other equipment
• Able to work in conditions with loud noise and fumes; work on/around heavy/moving machinery; bend, walk, stand, sit for extended time; and use hand tools
• Follow safety policies and procedures; wear required personal protective equipment

Telecom & Contact Center Engineer Resume Examples & Samples

• At least 2 years of experience supporting and maintaining Genesys contact center software
• Experience supporting and maintaining Verint WFO and/or Aspect WFM systems
• SIP implementations
• Other contact center and telephony project implementation/technologies such as Avaya
• Issue resolution with telecommunications and system providers
• Procurement on services and products
• Experience working with MSSQL
• Experience supporting and maintaining Genesys contact center software
• Other contact center and telephony project implementation/technologies such as Avaya, Asterisk, Cisco, etc

Telecom Product Specialist Resume Examples & Samples

• Engage directly with Sales to provide support for pre-sales activities across the Collaboration product and services offerings
• Understand and position LogMeIn paid audio solutions value, system architecture, security and technical requirements and via presentations, demonstrations and discussions
• Act as the technical point of contact during the sales cycle running customized demonstrations, providing technical training and playing a key role in pilots and Proof of Concepts with larger accounts
• Review and assess current competitive audio offers and invoices. Create competitive pricing proposals
• Work with client over the course of the pilot to ensure strong adoption of system usage is in place and the necessary metrics for the pilot are collected in order to create the ROI presentations at the conclusion of the pilot
• Keep up to date on competitor’s products in the market and provide feedback and input to product marketing on roadmap requirements and product direction
• Communicate with clients by email and phone as well as perform client visits for presentations and training workshops
• Attend trade shows from time to time
• Log Audio Product Specialist customer facing activities via Salesforce.com
• Collect customer feedback, enhancements and feature requests and disseminate findings to product management, engineering, corporate and technical support in order to continuously improve product offerings
• Communicate, connect and align with the direct Audio Product Specialist team and develop internal relationships across LogMeIn virtual teams within the organization
• Provides Sales Management with reports on sales activities and projects as requested in a timely fashion
• Follows company policies and sales processes
• Drives revenue from lead management activities
• Participates in regional team meetings for education and product strategies
• Attends tradeshows and marketing events as needed
• Develops business plans for territory development to build rapport and create opportunities

Senior Telecom Systems Analyst Resume Examples & Samples

• Build trusted client relationships through proactive account management and effective project delivery
• Establishes knowledge of client business challenges and priorities to translate into opportunities
• Maintains regular client communication and satisfaction, ensuring opportunities and challenges are addressed in a timely manner
• Helps deliver presentations to clients and management teams
• Contributes to project discoveries, kickoff, prepare proposals and statements of work following company standards
• Translate client’s business needs into detailed business requirements documents, use cases and systems interaction diagrams
• Works with customers to establish approved wireframes and mock-ups for solutions
• Assists project team to establish high, mid, and micro level plans for project team
• Helps to establish critical path, milestones, delivery dates, and review client deliverables to ensure they meet client acceptance criteria
• Provides leadership throughout the lifecycles of a project, guiding the understanding the project team has through design and development to ensure project requirements are met
• Helps establish project test strategy, methodologies, test plans as well as assist with test execution
• Instills team commitment to company delivery methodologies and practices
• 5+ years of professional business/technical analysis experience, with strong relationship management, account management, and support experience
• 2+ years consulting industry experience working with external clients
• 3+ years of experience working in the telecom industry
• Understanding of iterative development methodologies
• Strong knowledge and understanding of current technologies and complex enterprise level applications
• Knowledge of current technologies, application software development
• Skilled ability to obtain, understand and respond strategically to client needs
• Highly detail oriented, well organized, and able to coordinate multiple projects simultaneously
• Energetic, motivated, service-oriented, and be able to multi task
• Proven track record of delivering on time, on budget, and meeting client commitments
• Excellent listening, oral, and written communication skills
• Excellent facilitation, presentation, and reporting skills
• Flexible to new situations and challenges
• Degree in Computer Science, Engineering, or Management Information Systems
• Strong understanding of complex Internet based enterprise level applications
• Experience working in the cable industry
• BASIC FUNCTIONS OF THE JOB
• DUTIES AND RESPONSIBLITIES
• Current CompTIA Security + certification
• Valid US civilian passport
• Rotation schedule will be 9 weeks on and 4 weeks off with possibility of adjustment

Telecom Auditor Resume Examples & Samples

• Independently audit and analyzes complex Telecommunications invoices utilizing both automated and manual methods
• Through little active supervision will open, manage and resolve billing disputes on behalf of our client base. Has the independent discretion to determine how disputes are prioritized as well as the ability to determine best resolution to dispute
• Build service inventories and document usage patterns from carrier billing data
• Develop and maintain close working relationships with clients, as well as client’s vendor representatives
• Engage internal groups to improve performance on internal expense management processes
• Engage internal and external groups regarding the identification of additional cost savings opportunities
• Present optimization recommendations to the client in a professional manner
• Extract contract rates and language, and apply to the Ecova audit process
• Set up and interpret client specific rate tables from carrier service records, service guide and contracted rates
• High School education or completed GED required
• Minimum of 3 years experience working with telecom billing
• Basic understanding of Data communications technologies MPLS, DSL, VoIP and how they work
• Experience in data conversion between various formats including HTML and PDF
• Working knowledge of telecommunication products and services
• Understanding of telecom technologies and billing systems
• Excellent communications and project/ time management skills
• Analytical aptitude
• Self-starting team player capable of multi-tasking with good organization skills
• Proficiency in Microsoft Excel, using pivot tables, vlookups and variance reporting
• Basic understanding of running Microsoft Access queries. Ability to design simple queries a plus

Ts&a-telecom Ossbss Manager Resume Examples & Samples

• Delivery: Manage and deliver components of client engagements that identify, design, and implement technology and creative business solutions for large companies. Responsibilities include, among others, managing teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures
• 6+ years of relevant OSS/BSS technology architecture in a management consulting environment
• At least 2 years of experience leading an architecture assessment and developing a roadmap to migrate the technical architecture of client
• Must have experience successfully leading complex technical engagements and teams, throughout the entire project lifecycle, with team sizes ranging from 10-25 resources
• At least 2 years of experience contributing to the development and presentation of client proposals
• Strong understanding of network architecture and signaling flows for 3GPP, 3GPP2, VoIP, IPTV, IP based applications and hosted/managed services
• Prior experience in developing, deploying or managing OMAP solutions
• Hands on experience of working with the Network Operations Center of a major telecom carrier
• Good understanding of the telecom industry specifications (3GPP, ITU, IETF) for one or more of the following technologies – 3GPP (familiar with all specs particularly in 23.xxx and 32.xxx series) , VoIP(SIP, H.323, H.245, RTP, RTCP) , IPTV, TCP/IP protocol suite
• Experience in developing and implementing end-to-end service assurance models for one or more of the above mentioned technologies
• Good understanding of KQI and KPI hierarchy associated with service model development
• Experience in working with one or more of the industry standard SQM platforms (IBM, Alcatel-Lucent, Ericsson, Nokia-Siemens)
• 5 or more years of experience in developing software/hardware/middleware for telecom/networking components and SQM data sources
• Bachelor’s Degree or 4 years equivalent professional experience
• A willingness to travel 80 - 100% of the time (Monday – Thursday/Friday)

Telecom Audit Engineer Resume Examples & Samples

• Have a good understanding of the latest PCI Telecom security requirements, and have some prior experience with security artifact collecting
• PCI DMSS 3.2 Knowledge
• Have experience with reviewing data Telecom architectures against corporate security standards, and then identifying required remediation tasks
• Have a good understanding of Telecom protocols and applications
• Entry level Telephony Audit Admin role with emphasis on the following skills
• Good knowledge of Telecom design and Telecom security
• Reliably meet deliverable timelines, possess excellent communication skills, and have the ability to work independently
• Ability to propose, discuss and evaluate potential solutions, workarounds and resolutions
• Ability to build management and end user confidence of systems through simple explanation and demonstration
• High level of discipline concerning security of data and Telecom access
• Awareness of the ITIL Service Management framework and related processes
• Excellent Interpersonal Skills
• Good verbal and written communication
• Must be currently eligible to work in the US for any employer without sponsorship

Telecom Project Engineer / Estimator Resume Examples & Samples

• Knows and remains current on competition, market conditions, building codes, and industry standards
• Presents professional ABcom image with vendors, manufacturers, distribution, and customers
• Cultivates good customer relationships and communications to build repeat businesses and gain referrals
• Works with sales team and project management groups to engineer and provide accurate bills of materials and cost estimates for upcoming jobs-new construction and retrofit
• Develops and successfully presents proposals that withstand critical examination, brings value to customers, meets ABcom minimum standard gross profit requirements, and helps close the sales

IT Telecom Business Admin Resume Examples & Samples

• Essential Function: Provide support for AEP IT Telecom business processes, primarily tracking and developing CMDB (configuration management database) processes for IT Telecom assets
• CMDB – plan and long term support & maintenance of Telecom assets
• ServiceNow reporting
• Sharepoint/ShareNow support & maintenance for Telecom sites
• Daily support and activities surrounding the location database
• Backup for work orders for Telecom – creation and maintenance
• Process and procedure documentation for Telecom
• Coordination of adobe connect training sessions for Telecom
• Coordinate Onboarding for Telecom
• Manage inspections process including reporting monthly, quarterly and yearly
• Perform intermediate level process redesign to address concerns and issues while fulfilling business needs for the tasks above
• Provides intermediate level process support including response to user questions, problem diagnosis and research, troubleshooting, tracking and resolution
• Intermediate level analysis design and implementation of business processes, including recognition of the potential for improvement of processes
• Research best practices to develop a solution for a process improvement effort or business need
• Develop intermediate level knowledge and awareness of the planning and monitoring of expenditures to meet organizational objectives and compliance
• Document process changes using process design and redesign skills
• Demonstrates a positive attitude with a desire to listen to and satisfy both internal and external customers
• Uses initiative to look for opportunities and new approaches
• Uses initiative to look for opportunities to increase job knowledge and technical skills
• Embraces a continuous improvement mindset
• ServiceNow tool experience
• CMDB experience - configuration management database (CMDB) is a repository that acts as a data warehouse for information technology (IT) installations. It holds data relating to a collection of IT assets (commonly referred to as configuration items (CI)), as well as to descriptive relationships between such assets
• Maintains desk directories, on-call list, reference guides and other associated reference materials
• Operates beeper and paging system to contact personnel and code team
• Responsibilities may vary over time. Required to perform other duties as required for the efficiency and effectiveness of the department and job role

Category Manager IT & Telecom Resume Examples & Samples

• Any concerned Fugro person within one of the 50+ IT units across the world
• Group Procurement Manager
• Functional: Group Procurement Manager
• Hierarchical: Global Procurement Manager or CIO (tbd), based in Leidschendam
• 5 to 9 years of multicultural and international experience in IT procurement preferably in a comparable company as Fugro (10,000 employees, 100+ entities)
• Including 3 to 6 years of experience in Procurement / Purchasing with yearly budget >10MEUR
• Experience with agreement design/management for IT equipment, software, telecom and external staffing
• Demonstrated cost saving capabilities and delivery
• Equally technical and business minded
• Sharp tactical negotiator and recognized as such (must have)
• Enthusiast, self-starter/proactive, energetic, reliable
• Ready to roll-up the sleeves

Telecom Department Lead Issue Clerk Resume Examples & Samples

• Leads and manages base telecommunications department, Manages workload control
• Performs and oversees setup, operation, maintenance, repair, and installation of switch, outside plant, inside plant, and cable and fiber infrastructure
• Performs and oversees base facility and cable locates
• Performs and oversees telephone operations
• Provides switch-related reports, traffic studies, and telephone switch metric data upon request
• Provides digital and analog telecommunication maintenance and repair services to include but not limited to telephone switches, transport systems, voice-mail systems, and cable/fiber optic distribution systems
• Installs, repairs, and maintains telecommunications cable, equipment, and systems
• Performs and oversees telecommunications preventative maintenance inspections
• Provides and manages on-call/after normal duty hour support as required
• Updates and manages the CVC Solves complex problems by troubleshooting, repairing, testing, and removing/replacing telecommunications cable, equipment, and systems
• Develops technical recommendations for modification or replacement of telecommunications cable, equipment, and systems
• Maintains technological standards and investigates and promotes new telecommunications technologies for use by USAFA
• 10+ years of telecommunications experience highly desirable
• Telecommunications related bachelor of science degree highly desirable
• BICSI RCDD or Installer II certification highly desirable

Account Manager, Telecom Resume Examples & Samples

• 1) Meet or exceed the sales and orders plans from assigned vertical and /or accounts
• 2) Actively manage key accounts. Map and engage the decisions makers related to Vertiv solutions to educate and influence their preference towards Vertiv
• 3) To work closely with channels and marketing to expand coverage to all the potential customers in the assigned vertical
• 4) To adhere to the sales organizations business objectives and team goals for the month / quarter / year
• 5) To be independent most of the time in pursuing the business targets and be pro-active in ensuring customer's expectations are understood and met
• B.S / B.A in Electrical and Mechanical Engineering or equivalent
• Min of 5 to 7 years of Sales management experience , preferably in in Data Centre Infrastructure or Telecommunications Sector
• Strong analytical skill and resourceful in problem solving
• Strong team player to work with regional Tech Support and functional group
• Excellent interpersonal skill and customer relation skills
• Ensure all global production telecom environments and related systems and services are available 24x7
• First responder to incident and request tickets from Blizzard users and teams. These include adds, moves, changes, issues, etc
• Supporting, maintaining and upgrading call managers with their associated publishers and subscribers, gateways, voice mail systems, contact center
• Troubleshoot and remediate issues impacting the corporate phone system and/or the global contact center including call analysis and investigations
• Responsible for reporting and analytics of telecom related KPIs (call volume, quality, drops, disconnects)

Senior Manager Telecom Integration Resume Examples & Samples

• Solid management experience in the field of telecommunication; (10 to 15 years in an equivalent position)
• Knowledge in design, operations and optimization of telecommunication networks
• Experience with at least the following platforms in an HA/DR topology across diverse geographies is a must: a) Cisco family of products in particular ASR and Nexus, b) MPLS, SIP trunking and legacy telephony services in a multicarrier high availability environment, and c) Avaya Aura contact center and general telephony
• A broad knowledge of IT and business processes required in support of enterprise voice and data network environments
• Experience interacting with business units and discussing business strategies, planning and processes
• Proven track record in leading a team of IT professionals and delivering customer service to a large and dynamic business organization
• Exposure to highly complex and integrated systems using enterprise class tools and methodologies
• Detailed knowledge of IT Operations procedures and processes
• Ability to facilitate cross-team communication and cooperation
• Verbal and written communication skills to the level of addressing executive audiences
• Ability to work effectively and set priorities in a fast-paced environment

Senior Telecom Services Analyst Resume Examples & Samples

• Manage all MAC requests for Call Center services
• Manage all MAC request for Toll Free services
• Support end user queries related to Call Center Services
• Assist/handle projects assigned by the Telecommunications Team Lead
• Maintain updated user documentation regarding Call Center and Toll Free services
• Provide end user training of Call Center services and functionality
• Coordinate necessary repair/maintenance functions with the appropriate vendor
• Collaborate with other IT teams to accomplish implementation of new technologies as required
• Two or more years telecommunications support experience or relevant work experience
• Experience with Microsoft applications (Word, Excel, PowerPoint)
• Ability to work independently, within time constraints
• Ability to absorb and apply information presented
• Confidentiality and discretion in handling sensitive records and information

Associate, Telecom Expense Analyst Resume Examples & Samples

• Process monthly vendor invoices, including ensuring invoices are loaded into invoice management system
• Validate and audit telecommunication charges ensuring rates match the appropriate tariff or contract
• Provide reporting and cost analysis to various departments
• Prepare monthly, quarterly and yearly management reports as needed
• Work closely with various teams to ensure month end entries are accurate and complete
• Assist with special projects as they arise and be an active participant in initiating and implementing process improvements
• Analyze, audit, and report on invoices from vendors
• Review, verify, and dispute billing/tariff rates
• Update telecom management database for tracking, auditing, reporting, and payment of telecom services and usage
• Consistently look for new ways to streamline processes and provide quality monthly reporting to internal customers
• Business partner with several levels of management, staff, vendors and internal clients to process and resolve outstanding telecom invoice issues, resolve billing dispute matters, negotiate successfully and propose new ideas and solutions
• Remain updated with all contracts and amendments and associated fees. Disseminate important information to others when needed
• Provide ad-hoc reporting for business units, telecom procurement, and upper management as needed
• Take ownership of decisions made in the department
• Identify areas for possible Telecom Cost Savings
• Answer all questions and requests from Carriers and internal customers
• Be a subject matter expert and positively represent the Telecom Department in meetings and projects

IT Program Manager Infrastructure & Telecom Resume Examples & Samples

• Within his Team, ensure all project management best practices are applied, following the PMO methodology: Assessment & Planning, Executing & Controlling, Closing & Transfer to Core
• Across several projects, ensure committed milestones are met by proactively monitoring and measuring key deliverables and identifying areas of Risk
• Using centralized planning, prioritize the work that needs to be done against the capacity and capability of the team. Identify and acquire resources when/where required
• Working hand in hand with our clients, collaborate efficiently with stakeholders and required people across the organization in North America, including partners and vendors to help deliver projects as planned
• Ensure project transparency with timely, regular and effective project reports and communications to Senior Management and various Project Stakeholders. This includes, but not limited to, Budget, Time, Scope, Resources, Risks, and Quality
• When required by the various Project Managers, help escalate issues and risks in a timely matter at the right level, including but not limited to Project Review Boards and Steering Committees
• Acting as a Coach, provides Care Management to his direct reports. Clarifying key strategies and plans, communicating a clear sense of direction and purpose
• By continuously identify and analyze areas of key improvement in projects delivery, collaborate with required Teams to propose, socialize and implement optimizations to CN's project delivery processes
• Provide recommendations to the Senior Delivery Manager on the key projects planned or undertaken

Telecom IT Manager Resume Examples & Samples

• Provide corporate compliance leadership and accountability for NERC CIP, Physical and Cyber Security, Ethics, Corporate Policies, etc., without exception
• Ensure ongoing reliability of the Information Technology infrastructure
• Provide financial leadership, including strategic forecasting and planning; establish and manage departmental O&M and capital budgets in coordination with the Operating Company or business unit
• Direct activities of the field workforce according to Operating Company and Corporate strategies and goals, and aligned with the needs of our customers
• Develop competent teams and future AEP leaders; coach and guide employees, and provide opportunities for career growth
• Prioritize and direct area work activities, and optimize utilization of resources
• Lead and/or direct Business Continuity Planning and Disaster Recovery Information Technology as needed
• A strong IP network background with previous IP Network Engineering experience highly desirable
• A proven track record of execution of complex telecom/network focused projects
• Experience with NERC CIP standards and audit activities

Telecom Territory Manager Resume Examples & Samples

• Basic knowledge of Microsoft Word, Excel, and PowerPoint is preferred
• Ability to score acceptably on job related testing assessments and pass standardized interview
• Based on program requirements, additional experience may be required

Senior Associate Information Systems Analyst EUT Telecom Expense Management Resume Examples & Samples

• Experience working with global TEMs provider MSPs
• Experience in mobility contract management
• Experience with developing and deploying charge-back models
• Experience working with multi-carrier enterprises
• Experience with billing and invoice of cloud services, wireline, and mobile services

Related Job Titles

Telecom Manager Resume Sample

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Work Experience

• Establish regular cadence of meetings with key client stakeholders and regional team leads to ensure alignment of program outcomes and deliverables with client’s goals
• Discover and understand key success factors and impacts of CompuCom’s program as related to key stakeholders and regional team leads
• To key client contacts
• Escalate issues or developing concerns that need program management office attention
• Plan and coordinate operational governance meetings
• Recognize team members’ skills gaps and needs required to achieve organization objectives
• Effectively manages all telephony systems in assigned infrastructure, both domestic and international
• Designs, plans and implements new business applications as it relates to telephony – coordinates data requirements with respective responsible NetEng groups
• Provides effective support to Sales/Marketing staff on new business opportunities
• Provides accurate quotations/cost models on new telecom opportunities. Coordinates timely installations and testing
• Ensures timely response of staff to tasks and outages as dictated by SLA metrics
• Provides Monthly Performance Reporting to the business
• Provides accurate and timely Performance and Salary reviews
• Responsible for all hiring and firing of assigned regional staff
• Keeps up to date on new technology
• Effectively leads and promotes training and development within assigned staff
• Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to insure adherence in a manner that reflects honest, ethical and professional behavior
• Prepares operating and capital budgets for TIS leadership, including the creation of business forecasts and long range financial plans as needed. Works with RHMs in order to produce, maintain and evolve the IT Telecom and data strategy, while adhering to budget parameters
• Manages a team of analysts who implement, maintain and support the telecommunications expense management (TEM) portfolio throughout the UEM. Provides guidance and problem resolution as needed
• Responsible for development, implementation, and management of the TEM program. (Program is responsible for managing network, infrastructure, telecommunications spend and utilization across the UEM.) Responsible for tracking savings, cost avoidance, productivity, and service levels that include the following components
• Contract compliance on all telecommunications and wide area network spend
• Charge-back mechanism for all UEM expenses
• Manage invoice payment process via Lawson interface

Professional Skills

• Demonstrated problem solving. decision making skills and continuous improvement process skills
• Excellent oral and written communication skills within a business and/or technical context
• Excellent change control practices, organizational skills, and quality of work
• Good business acumen with strong communication and presentation skills in both Chinese (Mandarin) and English
• Managing Invoice Validation by validating the invoice amounts, resolving invoice disputes with vendors, investigating invoice gaps/issues raised by clients
• Prior experience managing and cultivating technology vendor relationships
• Demonstrated ability to build high impact teams that work well as a unit and cooperate with other related work teams

How to write Telecom Manager Resume

Telecom Manager role is responsible for leadership, telecom, design, reporting, telecommunications, customer, avaya, integration, retail, finance. To write great resume for telecom manager job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Telecom Manager Resume

The section contact information is important in your telecom manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Telecom Manager Resume

The section work experience is an essential part of your telecom manager resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous telecom manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular telecom manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Telecom Manager resume experience can include:

• Strong leadership skills with commitment to customer service
• Work effectively as a team lead to accomplish tasks and resolve issues
• Present a professional image via communication skills, both proactively and when under duress
• Validating dispute result in next invoice(s) and make sure all credits are captured
• Experience managing a nation-wide networking infrastructure service including capacity planning, disaster recovery, and other related operational requirements
• Desirable. Experience supporting and managing Federal Government contracts

Education on a Telecom Manager Resume

Make sure to make education a priority on your telecom manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your telecom manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Telecom Manager Resume

When listing skills on your telecom manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical telecom manager skills:

• Demonstrated experience in leading cross-functional teams of technical professionals in a highly matrix environment
• Communication and meeting skills
• Seasoned networking skills
• Telecom tax experience is ideal. Alternatively, experience with sale, excise, or other business taxes is beneficial
• Demonstrated experience in managing large, 32,000 seat multi locations complex programs/projects, including financial responsibilities
• Direct Hire or Subcontract experience with union craft and/or union subcontractor experience

List of Typical Experience For a Telecom Manager Resume

Experience for manager, telecom operations resume.

• Set appropriate goals for project managers, monitoring progress and adjusting priorities
• Good working knowledge of data networks
• Hands on experience with Avaya and Voice solutions
• Resolving gaps with vendors, if needed and managing and approving allocation batch files
• Managing invoice processing that includes processing all invoices upon receipt
• Perform packet sniffing and analysis to troubleshoot data, network, transport, and application level issues using wireless systems

Experience For Telecom Construction Manager Resume

• Coordinate with various stakeholders to evaluate network architecture and wireless systems being proposed, assisting implementation and operational sustainment
• Review existing wireless technology services, regularly ensuring they still meet the requirements of the business
• Creation of reports on traffic, recurring fees, capacity, inventory, and fixed spend
• Responsible for evaluating analyst's performance to manage TEM program
• Responsible for the management of traditional voice circuits, including PRI’s, T1’s, analog trunks, and SIP trunks
• Analyzes network needs, formulates business solutions using cost justification techniques, implement and maintain solutions
• Supervises switching/router configurations to support business requirements and special events
• Conduct site inspections and service delivery reviews as needed to verify brand standards and business requirements are being delivered

Experience For Manager, Telecom Services Resume

• Research and author product requirements, including use cases and user personas
• Identify, analyze, and resolve product and go-to-market issues, marshalling assistance from experts across the company
• Manage daily provisioning orders with TEM Supplier and telecom vendors
• Manage 7 Business Analysts who provide efficient tracking of telecom costs
• Responsible for reporting on a monthly basis on all Telcom Costs/Usage and telecom inventory
• Serve as focal point for billing questions from client
• Responsible for safe work practices and implementing company safety programs for all subordinates throughout his/her

Experience For Manager, Telecom Expense Management Resume

• Clear understanding of Carriers RAN Integration process and procedures required. (ALU, Ericsson, Nokia, GSM, WCDMA, UMTS and LTE technology)
• Client Interaction regarding changes and/or updates
• Establishes and manages project plan, including the development schedule, delivery schedule, and resource requirements
• Obtains customer acceptance on key milestones throughout the project life cycle including project closure
• Conduct safety assessments and inspections of the work site, adhering to safety and environment policies and procedures

Experience For Telecom Department Manager Resume

• Understand trends and provide advice to TEM management and respective teams while raising industry enterprise and business awareness
• Conceptual planning ability
• Time reporting systems
• Order and provision all telecommunication services for UEM. Understand all aspects of circuit configuration
• Create and maintain reports and indicators that provide useful inputs to financial management and IT procurement (spend, volume, utilization, trends, etc.)
• Exhibits an understanding of ENGIE Insight’s telecom product and services and able to support clients with complex operational needs and offer solutions and critical thinking to multifaceted challenges
• Serve as a subject matter expert when speaking to IT and Telecom executives. Demonstrate the ability to communicate ENGIE Insight service offerings and understand the evolving telecom landscape
• Serve as subject matter expert for telecom expense management to ENGIE Insight’s internal teams on the client’s organizational goals, aligning an effective balance between the success of ENGIE Insight and the success of the client

Experience For Operations Manager Im-operations Manager Infrastructure & Telecom Resume

• Experience in Hardware Technical / Engineering Program Management or Product Management
• Experience relationship building and collaboration within a diverse, cross-functional team
• Five or more years working with developing nations
• Wireless and telecommunications hardware/software system design
• Fluent in 2G / 3G / LTE, Core / Edge / RAN
• Monitor and ensure SLA objectives are met and where appropriate institute improvement plans so that KPI’s improve or are kept positive

Experience For Telecom Reliability Manager Resume

• Understand business strategy/direction and coordinate designs, implementations, and supports technological solutions to facilitate wireless and telecommunication strategy
• Responsible for the health and delivery of all Telecom services, including wireless technologies such as cellular, Wi-Fi networks and radio systems managed by Telecom Services for WDPR
• Work with creative and technical engineering services on the design, implementation and sustaining operations of attraction and hotel wireless infrastructure
• Oversee all network integration requests from partners, vendors, and business units
• Troubleshoot complicated issues with vendors and ensure timely restoration of services
• Analyze network and communication problems related to local wired, wireless, Wi-Fi and in-Park networks for WDPR
• Provide support and escalation support for users, partners, and third-party vendors
• Monitor services for bugs/vulnerabilities and define process to address these issues

Experience For Telecom Expense Manager Associate Resume

• Lead special initiatives and/or operationally sponsored projects from start to completion
• Test and develop new technology in accordance to IT standards and business goals
• Work with management in defining/implementing/monitoring the operational and strategic planning, & business continuity/disaster recovery solutions for Telecom services
• Oversee the implementation and operations of wireless infrastructure for parks & hotels and collaborate with IT teams as needed in order to deliver overall systems performance
• Review maintenance agreements prior to project go live; oversee their execution
• Work with project managers and engineering teams to ensure proper resources are engaged for the scope of work in wireless projects
• Publish regular updates on general status of assigned projects
• Stay current with network technology in the theme park and hospitality industries, especially in the areas of wired and wireless, network security, voice and radio systems

Experience For Telecom Program Manager Resume

• Assist developers/engineers with evaluation of technology requests and new solutions
• Communicate regularly with Technology executives on the overall status/health of wireless services and projects
• Manage and track budgets for the delivery of wireless services and projects
• Provide back up support to the team’s analysts and managers
• Successful experience with proven track record in setting unique value proposition and using consultative approach/business oriented selling in customer and opportunity management
• Serves as single-point of contact, between the Lead Construction Manager and construction execution
• Performs strategic planning, project management, architectural design and integration as well as supporting and managing the day to day operations for all of Equinix’s global unified communication services
• Partner with Corporate Real Estate and Facilities in order to assist with strategic direction, technology selection, standards, contractor/vendor management, and implementation of Equinix’s unified communications programs at HQ and worldwide

Experience For Account Manager, Telecom & Technology Resume

• Manages and oversees requests relative to the division’s Lighting Controls & Building Systems infrastructure to ensure the system’s low-voltage cabling is not impaired and operating properly
• Three to six years of business consulting experience and/or the delivery of complex telecommunications and/or other technical solutions
• Understand the complex and unique business models that energy and utility companies operate within
• Contribute to the development of thought leadership and methodologies to support West Monroe’s consulting practices
• Assist in the development and management of West Monroe’s people, processes and offerings
• Exhibits an understanding of Ecova’s telecom product and services and able to support clients with complex operational needs and offer solutions and critical thinking to multifaceted challenges
• Serve as subject matter expert for telecom expense management to Ecova’s internal teams on the client’s organizational goals, aligning an effective balance between the success of Ecova and the success of the client

List of Typical Skills For a Telecom Manager Resume

Skills for manager, telecom operations resume.

• Experience in planning and implementing change
• Experience integrating and managing multiple related projects into a single coordinated program
• Experience in a management role, working with networking technologies or telecommunications service is desired
• Experience in the telecom industry or managing technology products targeting telecom
• Experience or formal training managing products within an Agile development environment
• Demonstrated competency in IT budgeting and planning
• Experience working with major system providers such as Cisco, Polycom, Mitel as well as Charter, CenturyLink, AT&T, Verizon, US Cellular, Time Warner, etc
• Experience working in theme park/hospitality infrastructure is desired
• Previous experience with software systems that track job status and scheduling

Skills For Telecom Construction Manager Resume

• Experience managing Cloud-based products
• Previous work experience in software engineering, technical pre-sales, or professional services
• Experience in working on and on professional, retail and commercial facilities
• Experience and/or training in Project Management techniques, such as PMP or Agile
• Experience in the engineering industry

Skills For Manager, Telecom Services Resume

• Non-Degreed: 18+ years of construction experience on similar projects with 2 of those years being in in a construction management role
• Experience supporting a U.S. Government customer
• Operational experience with the management of TCP/IP networks
• Operational experience with the management of DNS services
• Develop strategic plans and identify key success factors; set priorities and allocate the
• Strong OSP construction knowledge with ability to read and create construction drawings to facilitate new builds, relocations and emergency repairs
• Experience in software product management

Skills For Manager, Telecom Expense Management Resume

• Influence, lead, and gain confidence of an experienced cross-functional product team
• Industry experience required
• Experience in telecom expense, IT financial, business operations or corporate finance environment
• Consolidate and synthesize information from multiple sources (industry benchmarks, vendor responses, Corporate F&A, etc.)
• Plan, organizes, and, prioritizes workload
• Demonstrated thought leadership and inclination to work proactively
• Three to five years’ leadership experience

Skills For Telecom Department Manager Resume

• Understanding of IT Governance and Engineering Processes and Policies
• Overseeing the Invoice Payment which includes processing telecom invoices for payment
• Maintaining specific vendor contact information including email address, URL/portal information that is provided on invoices
• Negotiating and influencing abilities
• Providing oversight of construction execution on all assigned construction projects
• Managing WBS and Cost Center Changes
• Notifying Global Procurement group for rate changes on invoice

Skills For Operations Manager Im-operations Manager Infrastructure & Telecom Resume

• Escalating to client any issues beyond Provider responsibilities
• Providing strategic solution on escalated issues
• Ensuring active vendor payment remit to addresses are up-to-date
• Providing payment details, if requested
• Maintaining accurate inventory information
• Supporting invoice related project initiatives
• Managing about 14 direct reports in the US and Mexico and indirect reports in India
• Managing about 32 different US based accounts across various industries
• Working knowledge of Avaya equipment

Skills For Telecom Reliability Manager Resume

• Proficiency with MS Office, including Excel and Power Point capabilities including excel formulas and pivot tables, charting, graphing, and table creation
• Drive significant process improvements across IT including the definition and implementation of Project Accounting and improved benchmarking
• Familiar with IT Infrastructure and working with Engineering team
• Direct and integrate multiple planning and reporting sub-functions (headcount, expense, and capitalizations)
• Working knowledge of voice and data cabling
• Working knowledge of analog phone systems, including Nortel and/or Avaya PBX systems
• Create a win-win environment for the client and Avalara by professionally and ethically negotiating issues related to contracts, pricing and service fees

Skills For Telecom Expense Manager Associate Resume

• Train technicians on Integration, troubleshooting and solving site issues
• Ensure continuous safety training of Telecom Construction employees and contractors and facilitate the execution of AEP’s safety standards and practices
• Participate in the development, support and testing of Network Disaster Recovery capabilities
• Complete knowledge and understanding of company’s principles, policies, procedures and standards
• Working on cloud-based products
• Balance of an obsessive attention to detail and strategic thinking
• Attention to detail, analytical and problem solving ability; to work quickly and accurately; to work under pressure and deliver to deadline
• Value-add mentality regarding budget opportunities
• Overall general construction knowledge of EV Car Charging Systems, Battery Storage Systems and Ground & Rooftop PV Solar Installations

Skills For Telecom Program Manager Resume

• Engage with leading Chinese and Foreign Telecom & Technology service providers & OEM’s
• Develop multiple level business relationships from senior executives to working levels with account prospects
• Expense reporting policies and procedures
• Working knowledge of Voice over Internet Protocol systems
• Working knowledge of task and project management
• Establish a professional working relationship with day to day users up to the executive level

Skills For Account Manager, Telecom & Technology Resume

• Manage a pipeline of add-on and up sell opportunities within a set of existing accounts and deliver results against a quota
• Provide timely forecasts and risk analysis to direct manager as well as track customer and partner interaction, leveraging Salesforce
• Plan and manage construction phase of projects ensuring safety for all personnel, plant and property
• Track Gov’t funding to DHS and specifically the OEC
• Identification of right of way and permitting requirements for proposed routes
• Coordinate and perform product- and release-related training for support, professional services, sales, and pre-sales
• Provide reporting, analysis, and assessments at both the functional or enterprise level
• Establish positive and productive working relationships with telecom vendors and internal stakeholders

List of Typical Responsibilities For a Telecom Manager Resume

Responsibilities for manager, telecom operations resume.

• Manage and oversee requests relative to the division’s Lighting Controls & Building Systems infrastructure to ensure the system’s low-voltage cabling is not impaired and operating properly
• 3 – 5 years management/supervisory experience in a related industry
• Experience in the installation, testing, maintenance and advanced design of Secure Network and Telecommunications solutions, or a combination of equivalent education and work experience; with knowledge of at least one major PBX
• Knowledge of Microsoft and Linux
• Able to work well alone or as part of a small team
• Manage delivery of program services across all functional areas: carrier services, service verification, sustainment engineering, performance assessment, support systems, service center
• Support Program Manager in identification and pursuit of new business initiatives

Responsibilities For Telecom Construction Manager Resume

• Maintain currency on U.S. telecommunications industry technology and services and provide area expertise to the program and customer
• Maintain currency on FCC telecommunications policy that affect NS/EP telecommunications and provide area expertise to the program and customer
• Advise Program Manager in financial management to meet program financial goals
• Interface with customer to understand customer needs and maintain customer relationship
• Ensure delivery of milestones on schedule
• Review and approve all deliverables

Responsibilities For Manager, Telecom Services Resume

• Ensure Quality Assurance Surveillance Plan is met
• Act as Program Manager in absence of Program Manager
• Leadership experience and skills, with exceptional interpersonal and communications skills to work effectively with the team of 40+, CSRA management, and the customer
• Obtain Public Trust, Enter of Duty (EOD) suitability from DHS
• Monitor contractor progress, contractor quality inspection, and timely turnover of assigned projects
• Monitor and ensure SSP (Single Source Provider) on track to meet service level agreements
• Review preliminary construction prints from right-of-way authorities and determine potential conflicts; attend utility coordination meetings and construction progress meetings as needed

Responsibilities For Manager, Telecom Expense Management Resume

• Conduct 40% of work in the field and 60% in the office on average; varies per market
• Review preliminary construction prints from Right of Way authorities and determine potential conflicts; attend utility coordination meetings and construction progress meetings as needed
• Arrange to perform preventative maintenance testing utilizing OTDR test equipment, analyze results and coordinate repairs as needed
• Research and write competitive landscape and profiles
• Define, implement, and communicate product roadmap
• Create release- and product-level feature/advantage/benefits documentation
• Monitor and incorporate industry trends and innovations into products

Responsibilities For Telecom Department Manager Resume

• Maintain metrics and KPIs for products
• Drive savings realization with TEM supplier
• Ensure value realization from TEM supplier
• Address business needs and concerns, and able to target weak area’s in the companies telecommunication systems and identify solutions that create value
• Demonstrate experience in telecommunications administration working with Call Center systems, IVR, Conferencing, Webex, NICE, Nuance and Work Force Management with at least 3-5 years of supervisory/management experience
• Two (2) years billing and budget management experience
• Manage the development and implementation of program control strategies and plans such as the following
• Develops and manages the Telecommunication team’s budget

Responsibilities For Operations Manager Im-operations Manager Infrastructure & Telecom Resume

• Manages the resolution of voice and/or data communications hardware and software issues. Works closely with Operations teams in the resolution of issues affecting the company's telecommunications systems
• Manages 1st and/or 2nd level support coverage in response to the more complex voice and/or data communications issues. Works with personnel and vendors at remote locations to identify hardware/software problems at those locations. Schedules staff for on call coverage as necessary
• Assigns teams and individual staff to projects of varying scope. Ensures projects are completed on time and within predefined requirements and budgets. Communicates projects status to business leadership and liaises project issues to systems leadership. Accountable for team performance within assigned projects
• Establishes, interprets and adjusts SOP's by which subordinates operate. Estimates staffing needs and schedules and assigns projects/work for the department. Is ultimately responsible for success of all departmental projects. Has authority to make exceptions to policy or procedures
• Experience with Avaya and Cisco telecommunications equipment and demonstrated success in a large telecommunications environment

Responsibilities For Telecom Reliability Manager Resume

• Leads and motivates a project team; sets goals, objectives and priorities; assigns and reviews work
• Responsible for all budget aspects of department. Makes decisions on pay, performance, appraisals, work schedules, discipline and hiring
• Reports on project progress at established intervals to the customer and company management
• Acts as primary interface with the customer on issues regarding the project deliverables. Ensures customer reviews are held, including the customer user community
• Ensures that all deliverables defined in the statement of work are delivered on-time, within budget and at an acceptable level of quality

Responsibilities For Telecom Expense Manager Associate Resume

• Ensures that approved methods, processes and tools are consistently followed using Avaya’s documented Global Project Management Methodology specifically in relation to change control and risk management
• Accountable for meeting project schedule and results as well as for the customer satisfaction and the quality of the deliverable
• Analyze complex problems and propose, defend, and rally support for solutions
• Work in a fast-paced, high responsibility environment is essential
• Experience in large/complex Project or Program Management support in the telecommunications, messaging, computer industries and/or related technology segments
• Experience in Process Improvement methodologies is a plusMinimum 5 years of management experience with proven ability to gain team efficiencies through process improvement initiatives
• Proficiency with Financial systems, Data Warehouse Systems, and Business Intelligence
• Knowledge of construction technology and construction
• Knowledge of EPC and C-Only industry related to the above scopes

Responsibilities For Telecom Program Manager Resume

• Obtain and maintain a U.S. Department of Energy Q level security clearance
• Modified work schedule to overlap with night shift required at times
• Additional IP/telecommunications certifications
• Knowledge of project budget process and tools
• Knowledge of department budget process and tools

Responsibilities For Account Manager, Telecom & Technology Resume

• Construction Project Management Systems
• Provide clear and timely information to senior leadership and customers
• Work in a high-demand, fast-paced environment
• Lift, carry, push and pull 50 lbs
• Able to crouch, kneel, and twist throughout the work day
• Able to reach and grasp with both hands
• Support and lead department and company-wide initiatives
• Responsible for customer retention (dollar and logo) throughout the renewal sales cycle

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