servicenow resume for freshers

• ServiceNow Developer Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on ServiceNow Developer Resumes:

• Design, develop, and implement ServiceNow applications, including customizations, integrations, and workflow automation
• Develop custom applications and reports using ServiceNow scripting languages, such as JavaScript, HTML, and CSS
• Troubleshoot and debug ServiceNow applications and integrations
• Create and maintain technical documentation for ServiceNow applications
• Monitor and optimize ServiceNow performance
• Develop and maintain ServiceNow security policies and procedures
• Develop and maintain ServiceNow integrations with other systems
• Develop and maintain ServiceNow automation processes
• Develop and maintain ServiceNow customizations and custom objects
• Develop and maintain ServiceNow reports and dashboards
• Develop and maintain ServiceNow training materials and user guides
• Develop and maintain ServiceNow best practices and standards

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ServiceNow Developer Resume Example:

• Developed and implemented a custom ServiceNow application for a client, resulting in a 25% increase in efficiency and a 15% reduction in errors.
• Collaborated with cross-functional teams to troubleshoot and debug ServiceNow applications, resulting in a 30% reduction in downtime and improved user satisfaction scores.
• Created and maintained technical documentation for ServiceNow applications, ensuring compliance with industry standards and best practices.
• Developed and maintained ServiceNow integrations with other systems, resulting in a 20% increase in data accuracy and a 10% reduction in manual data entry.
• Developed and maintained ServiceNow automation processes, resulting in a 30% reduction in manual tasks and improved team productivity.
• Developed and maintained ServiceNow customizations and custom objects, resulting in a 15% increase in system flexibility and improved user satisfaction scores.
• Designed and developed a ServiceNow reporting dashboard, resulting in a 25% increase in data visibility and improved decision-making processes.
• Monitored and optimized ServiceNow performance, resulting in a 20% increase in system speed and improved user satisfaction scores.
• Developed and maintained ServiceNow security policies and procedures, ensuring compliance with industry standards and best practices.
• ServiceNow Application Development
• ServiceNow Integration
• ServiceNow Automation
• ServiceNow Customization
• ServiceNow Reporting and Dashboards
• ServiceNow Performance Optimization
• ServiceNow Security and Compliance
• Cross-functional Collaboration
• Troubleshooting and Debugging
• Technical Documentation
• Industry Standards and Best Practices
• Process Improvement
• Team Productivity
• User Satisfaction
• Data Accuracy and Visibility

Top Skills & Keywords for ServiceNow Developer Resumes:

Hard skills.

• ServiceNow Development
• ServiceNow Administration
• ServiceNow Scripting
• ServiceNow Workflow
• ServiceNow Reporting
• ServiceNow Security
• ServiceNow Catalog Management
• ServiceNow Service Portal
• ServiceNow Performance Analytics
• ServiceNow ITSM Implementation

Soft Skills

• Problem Solving and Critical Thinking
• Attention to Detail and Accuracy
• Collaboration and Teamwork
• Adaptability and Flexibility
• Time Management and Prioritization
• Communication and Interpersonal Skills
• Analytical and Logical Thinking
• Customer Service and Support
• Self-Motivation and Initiative
• Creativity and Innovation
• Active Listening and Feedback Incorporation
• Continuous Learning and Improvement

Resume Action Verbs for ServiceNow Developers:

• Troubleshot
• Implemented
• Streamlined
• Collaborated
• Architected

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Resume FAQs for ServiceNow Developers:

How long should i make my servicenow developer resume, what is the best way to format a servicenow developer resume, which keywords are important to highlight in a servicenow developer resume, how should i write my resume if i have no experience as a servicenow developer, compare your servicenow developer resume to a job description:.

• Identify opportunities to further tailor your resume to the ServiceNow Developer job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

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Related Resumes for ServiceNow Developers:

Servicenow developer, cloud developer, cloud engineer, application developer, backend developer, full stack developer, software developer, software engineer.

Servicenow Developer Resume Samples

A ServiceNow Developer is responsible for the organization’s core system configuration. The job description entails gathering and documenting user and process requirements, developing technical requirements; and functional requirements . A well-drafted Servicenow Developer Resume indicates the following duties – developing workflow customization; supporting the service transformation teams, resolving problems, and integrating new applications; customizing Servicenow application and facilitating the rollout of new applications and modules; ensuring latest release is installed in the systems; participating in ongoing production support; and maintaining improvement of standards, policies and working methods.

Required skills for the post include – working knowledge in ServiceNow and in the following areas – Perl, Python, SQL, and AJAX; knowledge of database security procedures and protocols; the ability to present technical information to non-technical staff in a clear way; and excellent analytical skills. A degree in computer science and a few years of experience is commonly seen on resumes.

• Resume Samples
• Servicenow Developer

Servicenow Developer Resume

Summary : A Qualified IT Professional with 7 years of experience,including 4+ years of experience as a Service-Now suite developer and administrator. Experience in Configuring Applications using Service-Now tool, used in ITIL Management. Strong understanding of ITIL V3. Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large-scale Service Now implementations.

Skills : JavaScript, Java, Linux/UNIX, PHP, Bmc Remedy Administration.

Description :

• Provided leadership and direction across the Configuration management, Integrations, incident management and Support issues.
• Designed and implemented below Service-Now Custom solutions: Downstream impact Assessment application for Applications and business Services to be used by the configuration management team and Critical response team.
• Proposed change functionality for better impact assessment by the Change approvers and Change governance board & historic report ability.
• Changed management, workflow customization to accommodate the various compliance requirements.
• Identified and implemented new processes to improve the reliability, repeatability, and efficiency of Configuration Management.
• Worked with Configuration management stakeholders to identify and implement business requirements.
• Responsible for Coordination with Command center and other stakeholders to continuously work on improving the processes and aligning to the best practices.

Sr. Servicenow Developer Resume

Summary : A competent professional with around 8+ years of IT experience including 5+ years of extensive experience in Service-Now working with different modules such as Incident Management, Service Catalog, Problem Management, Change Management, Project Management and CMDB. Good understanding and knowledge on all phases of the software development life-cycle (SDLC) and also familiar with methodologies like Waterfall, Agile/Scrum.

Skills : Management, Service Catalog, Problem Management.

• Worked on internal portal for accessing all the business services by using ServiceNow Content Management Application.
• Configured Mid Servers on local Windows servers for Servicenow Integrations and Discovery Application.
• Individually implemented Discovery Application for populating CMDB.
• Migrated the update sets to Production and handle Release Management activities.
• Customized the forms and lists of Incident and Problem Management tables.
• Customized the used Change Application to personalize menus and rules as per process requirements.
• Extensively worked writing Sever side scripts, developing Business Rules, UI Action to achieve business rules in ServiceNow.

Jr. Servicenow Developer Resume

Headline : Over 3+ years of experience in IT Industry, experienced in designing, development and implementation of ITSM. Experience on various IT Services of Service-Now tool like Incident and Problem Management, Service Catalog Requests, Service-Now Administration, Configuration Management, Knowledge Management, Reporting, Asset Management, Integration with Web Services.

Skills : Configuration Management, Knowledge Management, Reporting.

• Used UI Macros to create pages as templates on the requirement.
• Worked on CMDB, SLM from the scratch.
• Worked on Update sets, UI scripts, Notifications as part of customizing the SNOW.
• Configured SLA workflow for the advance SLA configuration.
• Used Glide Record to retrieve and update data on different business conditions.
• Developed ESS functionality and implemented appropriate workflow.
• Coordinated Service Catalog options, including two-step checkout, cart controls, variables.

Asst. Servicenow Developer Resume

Summary : IT Industry with 3 years of experience in ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (Service-Now) A ServiceNow expert with experience on implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge on Content Management System.

Skills : IT Service Management Solutions, Asset Management.

• Developed of Service catalog which includes creating new catalog items, designing workflows and execution plans.
• Interacted with Stakeholders, Users, Customers for gathering requirements to arrive at design solution.
• Worked on Modules of ServiceNow like Incident Management, Change Management, Service Catalog, and Reporting and few other custom applications.
• Provided design, technical solutions for the user requirements at ClientName and made recommendations to improve their current processes.
• Wrote Client Scripts, UI policies, Business Rules, Security Rules and UI Actions, UI Pages/Macros.
• Worked on JDBC Extracts, SQL queries, Data sources, external connectivity using SN data source, Web services, Email integrations, LDAP etc.
• Designed many catalog items out of which few catalog items involves integration using SOAP Web services, Restful API.

Associate Servicenow Developer Resume

Objective : Software Development Life Cycle SDLC, quality management systems and project life cycle processes. 7 years of hands on experience in BMC Remedy platform as both Developer and Administrator. Configured Applications using BMC Remedy tool used in ITIL Management. Strong understanding of ITIL V3.

Skills : BMC Remedy tool used in ITIL Management. Strong understanding of ITIL V3.

• Created reports, workflows, data imports for Incident, Problem, Service Request, and Change Service Now modules Experience in Implementing ServiceNow Discovery and CMDB and integration.
• Created and Maintained foundation data - User Accounts, Approvers, Support Groups, Sites, Production Categorizations, and Templates.
• Responsible for preparing design level, program-level and user-level documentation.
• Built Reports, Gauges and Home Pages.
• Implemented, documented and maintained the Service-Now platform to meet specific business needs to support ITIL and business processes.
• Worked with process owners to develop workflow, implement the workflows in Service Applications and administer the tools and enhanced requests by java script Performing quality assurance testing and user acceptance testing.
• Created reports, workflows, data imports for Incident, Problem, Service Request, and Change Service Now modules.

Servicenow Developer/Technician Resume

Summary : Experience in Designing, Developing and Administering ITIL and ITSM tool which includes ServiceNow, Remedy and HPSM. Experience in various IT Services of ServiceNow tool like Service Catalog Requests, Asset Management, Configuration Management, Service-Now Administration, Change, Incident and Problem Management, Knowledge Management, Reporting, Integration with Web Services.

Skills : Administering ITIL, IT Services.

• Responsible for maintaining and growing data held within Service Now such as our users, locations, configuration items, service catalog items.
• Managed system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing, user acceptance testing and third party integration for ServiceNow platform.
• Contributed to the architecture and technical aspects of the ServiceNow implementation and operation project, independently making project related decisions, provides project status reports to project sponsor.
• Designed the most complex user system interfaces and business application prototypes.
• Worked very closely with ITSM Process Architect, customer personnel, Business Analysts, IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ITSM processes and ServiceNow are in a controlled and predictive manner.
• Used Import Sets for data loading from external file or database to the ServiceNow.
• Performed day to day administration of the Service-Now tool Maintain business services and configuration item relationships in Service-Now tool.

Servicenow Developer II Resume

Objective : 4+ years of expertise in implementing end- to-end Service Catalog, Incident Management, Problem Management, Change Management, Service Level Agreements and monitoring Platform Performance. Experience working in different Service Now implementations handling multiple clients at the same time.

Skills : Problem Management, Change Management, Service Level .

• Integrated with Active Directory for SSO using SAML 2.0.
• Gathered requirements from users for attributes needed to develop Service Catalog items.
• Accountable for producing Technical Design Documents that includes application architecture details.
• Developed and managed application code, user interface, and third-party integration components.
• Developed necessary development documentation as needed e.g.technical design, developer notes, etc.
• Managed users, groups and roles Manages data with Tables, the CMDB, Import Sets, and Update Sets.
• Created Workflow activities and approvals.

Servicenow Developer I Resume

Summary : Over 8+ years of experience in design and development of web-based applications. Over 4+ years of experience as a Service-Now developer and administrator. Wide range of implementation experience with many global clients in the Service Now suite development including SOAP/REST integration, Discovery, Service Catalogs, Business Rules, Update sets, Workflow.

Skills : SOAP/REST integration, Discovery, Service Catalogs, Business Rules, Update sets, Workflow.

• Worked as a developer in design and develop the form for the business users as per their requirement in the finance department using service catalog and providing support in the customization of various record producers at Campbells.
• Worked on the integration of ServiceNow with Siebel, integrated Service Catalog and Incident module.
• Implemented new workflows that use a variety of activities to understand how records are generated from workflows.
• Performed migration activities Dev to QA, QA to Prod.
• Coordinated Service Catalog options, including two-step checkout, cart controls, and variables.
• Investigated performance issues, learn troubleshooting tools, and use system logs to find issues Coordinates installation of ServiceNow upgrades and/or service packs.
• Developed and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements or error correction.

Lead Servicenow Developer Resume

Summary : A ServiceNow expert with experience on implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge on Content Management System.

Skills : Asset Management, Change Management.

• Responsible for on-going enhancement and maintenance of the ServiceNow platform.
• Performed the most complex and advanced applications programming techniques.
• Ensured the configuration and customization to ServiceNow - adhere to the goals/strategy determined by the SN Architect and SN Product Owner.
• Implemented, documented and maintained the Service-Now platform to meet specific business needs to support ITIL and Business processes.
• Customized UI Appearance for Problem and Change Management Application which is simple, intuitive and easy to use.
• Developed new configurations with SPRINT cycle.

Summary : IT Industry with 3+ years of experience in ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (Service-Now). A ServiceNow expert with experience on implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge on Content Management System.

Skills : Incident Management, Configuration & Asset Management, Change Management.

• Developed operational requirements documentation and train operational staff to maintain solution.
• Configured Service Level Agreements to define certain levels of service from both internal and external providers.
• Responsible for maintaining and growing data held within Service Now such as our users, service catalog items.
• Performed ServiceNow portal development with CMS.
• Implemented Email notifications, inbound actions.
• Worked on the defects post upgrade and fixed the defects.

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ServiceNow Resume Samples

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Our expert-approved Industry’s Best Downloadable Templates are suitable for all levels – Beginner, Intermediate and Advanced professionals. IT Professionals or IT beginner can use these formats to prepare their resumes and start to apply for IT Jobs.

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Our expert-approved industry's best downloadable templates are suitable for all levels - beginner, intermediate and advanced professionals. IT Professionals or IT beginner can use these formats to prepare their resumes and start to apply for IT Jobs.

ServiceNow Resume Samples Resume Templates:

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Servicenow Developer Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the servicenow developer job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Working knowledge of the Reporting and BI industries landscape, including vendors and tools
• Working with end user groups to evaluate and solve technical problems
• Working knowledge of JavaScript, CSS, and HTML5 for responsive design
• Willing to learn/adopt
• Taking ownership for technical solutions
• Developing system integrations and process automation within the ServiceNow instance and other Information Services applications
• Creating ServiceNow reports and dashboards
• Estimating, including design, development/purchase, and installation
• Wide range of technologies within technical specialty - from state of the art to legacy systems
• Communicates with project manager on a frequent basis. Identifies tasks and issues that may have an impact on service levels or schedules. Provides realistic task and cost estimates. Screens resumes of team members, interviews, makes hiring and assignment recommendations, and writes reviews
• Communicates with other technical leads, IT groups, and clients so they understand the project's technical implications, dependencies, and potential conflicts. Evaluates the impacts of change requests on own/shared technologies and effectively persuades and influences others on ideas
• Reviews and approves documentation and diagrams created by IT team members (e.g., system specifications). Writes documentation, including technical standards and processes
• Participates in design, code, and test inspections throughout product life cycle to identify issues. Participates as a technical consultant at other project meetings. Presents technical status and issues at milestone reviews
• Provides expert level IT technical lead services and direction for critical software, middleware, and/or hardware projects (e.g., applications, networks, communications, and client server technologies) on multiple platforms. Provides technical expertise in systems, technical infrastructure, tools, modeling, external interfaces, and other technical areas. Completes complex development, design, implementation, architecture design specification, and maintenance activities
• Design, develop and test solutions built on Citi’s internally hosted ServiceNow platform
• Actively participate in daily Scrum meetings and regular sprint planning, review, and retrospective meetings
• Perform L3 troubleshooting of reported application problems
• Guide junior developers in best practices
• Implement and innovative ServiceNow solutions in ServiceNow as assigned
• Participate in the design and recommendations of overall system functionality
• Configure and maintain the system ensuring consistency according to established governance
• Ability to develop quality documentation that clearly articulate solutions and the ability to perform demonstrations
• Ability to effectively share technical information and train and mentor less experienced or knowledgeable team members
• Self-starter with excellent attention to detail, ability to multitask, and effective time management skills
• Advanced knowledge of any two, and intermediate knowledge of two others COBOL, C++, C, Java. C#, Visual Basic, CICS, or SQL
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
• Ability to manage tables, relationships and metadata in ServiceNow
• Strong knowledge of JavaScript
• Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting, etc.), PowerShell
• Strong leadership, teamwork, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levels
• Strong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture, relational databases, ITIL certifications

15 Servicenow Developer resume templates

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• Coordinate activities of the ServiceNow technical team in determining
• Provide technical assistance and training to ServiceNow
• Bachelor’s degree in Computer Science, business or related field or equivalent
• Two years of experience or equivalent proficiency in project management
• Excellent PC skills, including Microsoft Office products
• ServiceNow Application Administration Experience
• Java web development and Client-side JavaScripting
• Cascading Style Sheets
• Databases (MS SQLServer, Oracle, DB2) or Data Modeling
• Software Development Life Cycle (SDLC) knowledge
• At least one ITIL or ITSM Certification
• .Net Development
• C# (c-sharp)
• MS SQLServer Administration
• MS SQLServer Integration Studio (SSIS)
• Customization, Applications Configuration, Scripting, Exception Processing, Validation, Usability, Interfaces, etc
• Design and implement new functionality using Business Rules, UI Policies, Access Lists etc
• Service Catalog and Request Workflow Design and Configuration
• Modules & Application implementation
• Use of Mid server, web-services, email and other relevant technology
• Work with Business Systems Analyst to gather and review requirements
• Provide innovative solutions to business requirements
• 3-4 years ServiceNow experience required
• 2-3 years experience with web technologies such as Javascript, XML, HTML, CSS etc
• Experience with ITIL & Scrum methodologies
• Experience implementing SaaS solutions
• Knowledge of technical components such as LDAP, SMTP, SSO and enterprise IT architecture
• Working knowledge of relational database concepts and structure
• Working knowledge of Object-oriented programming, class models and inheritance
• Experience with security risks and impact from a development perspective
• Integration experience SOAP & REST a plus
• Excellent communication skills (verbal & written)
• A minimum of 2 years experience as a ServiceNow Developer
• A background or working knowledge of software coding/ scripting
• Experience of working projects that involved integrations and interfaces to and from ServiceNow and external systems
• Develop and deliver customized portal web pages in ServiceNow using Bootstrap and AngularJS JavaScript frameworks
• Work with functional and admin teams to deliver automated workflow solutions in ServiceNow
• Advanced scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, etc
• 3rd party software integrations with ServiceNow
• Facilitate and support the rollout of new application and enhancements in ServiceNow
• Advise functional and admin teams on design, development and overall ServiceNow best practices
• React quickly to ever changing market conditions and technology advancements with “out of the box” solutions that allow our business partners to have the tools that will enable them to reach and exceed our sales goals
• Collaborate with business, systems, and Technology partners in business analysis meetings to develop business and systems requirements
• Strong math and analytical skills as well as excellent oral and written communication skill
• 3+ years of software engineering experience including
• Bachelor of Science in Computer Science or similar technical discipline
• ServiceNow System Administrator Certification for Service Now Role
• ServiceNow Implementation Specialist Certification Preferred for Service Now Role
• ITIL V3 Foundation Certification preferred
• Excellent organizational, analytical, written and oral communications skills
• Excellent interpersonal skills with proven ability to use those skills to effectively Interface with end users and development teams to conduct systems analysis and planning
• Minimum 3+ years of ServiceNow development, configuration and administration experience in an enterprise environment
• Proven and verifiable history of analyzing business situations and working within a group environment to provide efficient and effective software solutions
• Proven history of providing technical support during all phases of project delivery. This includes, but is not limited to: development of project estimates, solution design review, documentation creation and review, and peer code reviews
• Knowledge of system design and development used within Service Oriented architecture and web services integration (SOAP, WSDL, JAXWS)
• Strong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture, relational databases, ITIL certifications a plus

Senior Servicenow Developer Resume Examples & Samples

• Design, develop and test solutions built on Citi’s internally hosted ServiceNow platform
• Collaborate with business analysts and other developers to identify ways to simplify user experience
• Collaborate with business analysts to clarify requirements and create test cases
• 5+ years of development experience
• 3+ years advanced web / JavaScript development experience
• Bachelor’s Degree in computer science or equivalent
• Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS, Bootstrap
• ServiceNow development experience
• Experience working in a Scrum/Agile framework
• Advanced understanding or Oracle DB performance optimization
• Tibco ESB experience
• Unix/Linux knowledge
• 3+ years of ServiceNow development experience
• 5+ years overall development experience
• Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS
• ServiceNow Certified Application Developer
• Experience working as a team lead and or architect
• Hands on experience of 3 or more years in developing and managing service oriented applications such as ServiceNow with scripting training
• Prior experience with the Discovery tool in SNC and strong knowledge of the CMDB and Asset management modules
• Experience in JavaScript, Jelly Scripting, JQuery, Angular JS, Bootstrap, HTML, Ajax, CSS
• Expertise in ServiceNow Scripting language
• Experience creating customer facing portals using Content Management Systems in SNC
• Experience and/or knowledge about Orchestration
• Experience in Web technologies (Web Services, SOAP, XML, JSON, Ajax, HTML, CSS)
• Knowledge of Active Directory/LDAP integration with Service Now
• ITIL v3 certification and implementation experience desired
• System implementation and system integration experience
• Experience with and understanding of Networking
• Familiarity with IT transformation and experience managing business needs and requirements to IT deliverables
• Prior experience with data migration projects
• Experience with establishing Single Sign On protocols

Servicenow Developer Lead-on Site Multiple UHG Locations MN Resume Examples & Samples

• Experience gathering and documenting requirements from Client / Business
• Experience with ServiceNow Custom applications
• Experience leading & working with remote resources

Servicenow Developer, Senior Resume Examples & Samples

• 2+ years of experience with ServiceNow development and integration
• ServiceNow Certified System Administrator Certification
• Security+ Certification
• Bachelor’s degree or equivalent experience and eight (8) years of experience
• Equivalent experience substituted for a degree must be in Tier III support and enterprise-wide network infrastructure implementation and architecture
• 5+ years of hands-on experience in IT Service Management, Asset and Configuration Management and ITILÒ practices
• 5+ years of experience engineering and operating large IT infrastructure
• 3-5+ years of experience with ServiceNow’s Service Management Suite including, but not limited to, the following modules: Service Now Asset Management Service Now Configuration Management Service Now Incident Management Service Now Problem Management 5+ years of experience with application deployment
• Experience working in a Team environment comprised of system administrators and engineers
• Experience developing project plans and schedules and briefing senior government customers
• Experience in performing root cause analysis, risk identification, and risk mitigation
• Research emerging technologies and makes recommendations based on future business needs
• Intermediate to Advanced skills with Microsoft Office Suite including Word, Project, and Excel
• Interpersonal skills including the ability to collaborate effectively, self-awareness, and excellent written and oral communications
• Candidate must possess a DoD Interim/Active clearance
• Experience with or working knowledge of eBonding Systems Integration Familiarity with MDMs or EMMs Familiarity with US government network environments and policies (data and voice networks, IT security systems, policies and procedures)
• Interpersonal skills including the ability to collaborate effectively, self- awareness, and excellent written and oral communications
• ITIL ® Foundation certification Certifications: MCSE, PMP, or other related certifications
• Occasional travel (less than 10%) may be required within the Washington, DC Metro area
• Core configuration administration– navigation, search, UI, manage lists and forms, create/modify business rules and client scripts, activate plugins
• Core application administration – build business rules for events and notifications, perform upgrades, manage application security
• Service administration– create and manage reports, configure Service Level Agreements (SLA) within the tool, create customization and branding for the website
• User administration – user access, roles, groups, profiles
• Data management – manage data with tables and CMDB, manage data with import sets and update sets
• Administration of Knowledge Base and Service Catalog. Build and test workflows for Service Catalog
• Responsible for develop and enhance the ServiceNow instances that are dedicated to CLIENT
• Develop web services using java scripts for API’s with other applications
• Develop new features within CLIENT instances using XML, workflow, and other related technology and tools
• Work with Infrastructure, Security, and service providers to conduct proof of concept, design, and implement discovery, service automation, and other related features
• Work with IS Service Management, Application Management Organization, and other stakeholders to design and develop functions in ServiceNow to support the business needs
• Help CLIENT to ensure its compliance with SOX and Security policies
• Work with current partner (ServiceNow) to ensure CLIENT gets the maximum value for their products and services
• Help current projects in flight finish with success
• Upgrade to Helsinki from Geneva (Currently in Test waiting for promotion to Prod)
• Convert incidents to Requests (Reqs have been gathered, finalizing dev)
• Implement Service Portal (Researching UX/UI needs from Restaurant)
• Connect Mulesoft Server to ServiceNow InstanceSearch Jobs US
• Designing and developing the Service Request workflows, SOAP integration with 3rd party tool to import data into ServiceNow
• Customizing and developing for the ServiceNow Platform using JavaScript, SOAP web services
• Proficient in development of workflows, custom web services, custom notifications, assessments, custom app. development etc
• Demonstrated consulting expertise (gather requirements, problem solve and recommend) in mid-sized and large (Fortune 500) customer environments
• Demonstrated ability to achieve high level of Customer Satisfaction on all consulting engagements
• Create ServiceNow applications to provision business functions to service desk teams. Create integration interfaces, UI, and workflow configuration
• Collaborate with enterprise architects in designing and developing reusable solutions
• Evaluate enterprise architectures and recommend/spearhead adoption of ServiceNow at customer implementations as the primary or adjunct technical platform
• Participate in business development discussions and customer meetings, elicit advantages of using ServiceNow in application development and deployment
• Work closely with service desk business and IT teams, support ServiceNow configuration including upgrades to latest ServiceNow releases
• Create ServiceNow based prototypes to demonstrate business functionality that can be quickly achieved using the platform
• Recommend latest solutions using the ServiceNow platform keeping abreast of the product roadmap and new features on the horizon
• Implement DevOps for ServiceNow to establish reliable development, test, and deployment environments including consistent configuration
• Support automation and increase in productivity during development and deployment of existing ServiceNow based applications
• Design, develop and configure the ServiceNow with best practices in mind to fulfil business needs
• Experience with Incident Management, Change Management, Problem, Asset Management, CMDB Management, Service Catalog, HR, and Problem Management domains and implementation using ServiceNow
• Experience with integrating ServiceNow based applications with external systems using SOAP or REST based web services
• Experience in application deployment and migration between environments
• Excellent communication skills, interpersonal skills to interact with customers and team members
• Analytical and problem solving skills, Ability to listen and comprehend, Ability and willingness to learn
• Experience in creating ServiceNow based electronic forms supported by workflows and business rules
• Experience in Advanced ServiceNow Administration
• Exposure to jQuery and Angular.js
• Exposure to Governance, Risk, and Compliance
• Intermediate knowledge of secure software development
• Demonstrated ability to understand functional needs and how systems can support those needs
• Demonstrated ability to develop deployment plans
• Demonstrated broad problem solving skills
• Advanced skills associated with software design, modification, implementation and deployment, including object-oriented programming concepts
• Self-motivated and works independently and as part of a team
• Able to learn effectively and meet deadlines
• Thorough experience with common programming tools
• Demonstrated ability to follow software specifications
• Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization
• Demonstrated ability to interface with management on a regular basis
• Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, SLAs, Release Management, etc
• Proficiency with technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc
• Proficiency with HTML and JavaScript
• Experience working with customers to understand requirements and implementing information technology solutions / initiatives
• Experience with creating and managing technical documentation
• Experience with Domain Separation in ServiceNow
• 8 years hands-on experience developing, maintaining, and administering 1 or more ServiceNow instances
• ServiceNow Certified Administrator Preferred
• Develop custom ServiceNow applications using modern web technologies
• Participate in internal and customer meetings identify unique use cases for the ServiceNow platform
• Rapidly prototype new solutions to demonstrate ServiceNow capabilities to our clients
• Experience integrating ServiceNow with external systems through SOAP or REST web services
• Experience with the ServiceNow Studio IDE
• Experience using the Workflow Editor to configure workflows
• Experience with HTML5, JAVA, JavaScript, jQuery, CSS, Angular.js
• ServiceNow Certified Application Developer or Certified Implementation Specialist
• 2+ years implementing ServiceNow solutions
• Experience with ServiceNow System Administration
• Experience creating responsive, mobile-friendly websites
• Experience creating 508 compliant websites
• Experience using DevOps principals in the ServiceNow platform
• Experience integrating Single Sign-On (SSO) with ServiceNow
• Ability to stay on schedule and produce results in a timely manner
• Must be able to work in a team atmosphere with absolute transparency

Servicenow Developer, Mid Resume Examples & Samples

• Experience with Web design, database design, and software programming
• Experience in working with Web technologies, including JavaScript, Ajax, HTML, and CSS
• Completion of ServiceNow Foundations Course
• Core configuration - personalizing forms/lists and administering applications & modules
• Ability to set up data security via control rules, domain separation etc
• Experience with run book automation and SN workflows
• Scripting experience on the ServiceNow platform(client + server side)
• Experience with web technologies (XML, JavaScript, Web Services, etc.)
• ServiceNow Certifications is a significant plus
• Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks
• Configuration of functionalities according to the best process & practices
• Integration with other ITSM tools & 3rd Party tools
• Knowledge of ITIL processes
• Configure ServiceNow Discovery
• Minimum 3+ years of JavaScript experience including usage of jQuery, Bootstrap and AngularJS frameworks; HTML experience
• Minimum 3+ years of ServiceNow development experience in an enterprise environment
• Knowledge of Agile Development frameworks including Scrum
• Experience with the integration (interfacing) of enterprise software systems with ServiceNow
• Must be adaptable to work in a varied, fast paced, exciting, and ever changing environment
• Releases enhancements to the live environment
• Participate in audit activities related to the Incident, Request and Asset management processes
• Comply with Cubic’s Quality Management System
• Development of new software products and coding updates and modification of existing products
• Conduct testing as required for the product definition and development
• Create and test code to implement the product or product features
• Develop testing parameters for new products and/or functionality
• Must have a Bachelor's degree (4 year program) in Computer Science or equivalent discipline
• Excellent written and verbal communication skills
• Must be responsible, self-motivated, self-starter, personable and well-organized
• Good interpersonal skills; ability to work with diverse groups
• Must be able to work in a fast paced environment with minimal guidance and frequent changes of requirements
• Ability to multi-task, prioritize, and engage productively on multiple projects in various stages of development simultaneously
• Ability to analyze customer needs and technical goals to design robust, user friendly applications
• Ability to work in a team atmosphere
• Ability to manage entire application development projects throughout product life cycle
• Ability to communicate effectively with technical teams including application designers, programmers, testers, QA team, and documentation and support staff
• Ability to develop project requirements and schedules and communicate them effectively to management
• Must be able to pass a background and drug test
• Knowledge of payroll, HR, and time and attendance systems, specifically Kronos, is a huge plus
• ServiceNow Development Experience
• Knowledge of web standards and technologies (CSS, XML, jQuery, DHTML)
• PL/SQL or T-SQL experience
• Proficient with Oracle or Microsoft SQL Server
• Ability and desire to learn new technologies
• Perform ServiceNow development and support duties
• The Software Developer designs and develops or enhances software applications and systems which provide the required functionality for IT services and turns user expectations into product capabilities
• Researches emerging technologies to determine impact on application execution
• Provides input to staff involved in writing and updating technical documentation such as user manuals; system documentation; and training materials
• Troubleshoots complex problems and provides customer support for application issues
• Experience developing software to support process flows, methods and procedures, functional requirement documentation
• Experience with scripting & programming languages (JavaScript preferred), Python, Perl, Java UNIX shell scripts
• Familiarity of CMMI level 3 best practices
• Experience with Service Now or similar platform operations, procedures, processes, and data systems
• Read,analyze and interpret business requirements, system documentation, and technical procedures
• Secure relevant information, integrates data from different sources, and identifies possible causes of problems
• Support operations and provide Tier 3 support for an enterprise CMaaS solution based on ServiceNow, Tripwire, and McAfee ePO
• Support Extract, Transform, and Load operations to retrieve content from Tripwire and ePO repositories as well as existing hardware, software, system boundary inventories. Maintain and present that content within ServiceNow
• Push Asset Summary Reporting (ASR) content from ServiceNow to RSA Archer based dashboard
• Design and implement broader data integration with RSA Archer via Restful API data draw from ServiceNow
• Ensure content flow to RSA Archer is correct information. Identify quality procedures to ensure summary data is accurate and not more detailed than required
• Design and build more detailed ServiceNow reporting for internal use cases
• Conduct appropriate analysis and ensure calls that are unable to be resolve dare appropriately forwarded to vendor product support. Support the following: 1) provide initial problem resolution where possible; 2) generate, monitor, and track incidents through resolution; 3) provide software support; 4) maintain frequently asked questions and their resolutions; 5) obtain customer feedback and conduct surveys
• Provide expert product capabilities and design input into solution design, build, and test activities and documentation
• Contribute technical input to CMaaS Technical Training
• Experience in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design
• Strong skill sets on debugging SQL stored procedures, triggers,Views, Query Optimization Techniques & query hints
• Experience with dashboard or Security Information Event Management (SIEM) systems, including ingest of third-party data for rendering within the dashboard or SIEM
• Ability to manipulate large volume of data in order to provide customer requested reports or charts
• Familiarity with the NIST 800 publications governing the FISMA Act
• ServiceNow Certified Administrator
• ServiceNow: Domain Seperation
• ServiceNow: Scripting in ServiceNow

Servicenow Developer Lead-multiple Locations Resume Examples & Samples

• 3 years’ experience with ServiceNow configuration
• 3 years’ experience with ServiceNow development
• Java script experience
• Bachelor's Degree or equivalent
• Respond to production problems and implement immediate resolution efforts across technology areas
• Systems Development Engineering
• Bachelor’s Degree in Computer Science, Engineering, Information Systems, and / or equivalent formal training or work experience
• 5 – 8 years of experience in Information Technology or business environment
• JavaScript, Angular-J experience is required
• HTML 4-5, Boot Strap and CSS experience is highly desired
• Service Now Certified Application Developer and/or Admin
• Integration Specialization desired
• Knowledge of Performance Analytics, Discovery and Asset Management
• Basic knowledge of software development, practice, concepts, and technology obtained through formal training and / or work experience
• Basic knowledge of at least one required programming language
• Prior exposure to Service Now is required, currently on Geneva Patch 5
• Excellent partnering, communication, and negotiation skills so as to interact effectively with business Customers and technology development and support groups
• Ability, within a specific technology area and under direction, complete root-cause analysis, design solutions, write code, perform testing, provide documentation, and implement small development projects or components of large projects
• 3+ years of experience with development on the ServiceNow platform
• Experience with Web development technologies, including JavaScript, HTML CSS, and the Glide stack
• Ability to add capabilities and make software changes
• BA or BS degree in CS or Computer Engineering
• Experience in interfacing with ServiceNow applications for Tableau data visualization and business intelligence products
• Ability to work with stakeholders to define requirements
• Designs and develops solutions within the ServiceNow environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces and any other customization required to support client processes
• Develops ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, MYSQL, XML, HTML and CSS
• Creates and maintains API and data integration processes between ServiceNow and other services
• Monitors health, usage and overall compliance of all ServiceNow applications
• Performs version upgrades and patching
• Minimum of 2 years of experience in software development, information systems or an equivalent technical environment
• Experience in all aspects of the software development lifecycle, including design, functional and technical requirements, coding, debugging, testing, release and operational support
• Experience with agile software development methodologies, web development and object-oriented programming methodologies
• Experience with software development best practices, including coding standards, code reviews, source control management, build processes, testing and operations
• Experience with Content Management System design, build and integration
• Experience with Enterprise CMS tools such as SharePoint or Drupal
• Experience with front end web technologies such as HTML, CSS and JavaScript
• Experience with digital asset design and development tools, such as Photoshop
• Understanding of developing and consuming RESTful web services
• Knowledge of JavaScript frameworks such as Angular and Bootstrap
• Knowledge and proficiency in developing and integrating API’s
• Understanding of Infrastructure and Database design for High Availability applications
• ServiceNow Systems Administrator certification required
• ITIL V3 foundation certification required
• Implementation Specialist certification strongly preferred
• Proven and demonstrated consulting experience (problem solver with attention to detail, resourcefulness, not shy away to ask tough questions in a positive manner and understanding of business drivers behind the technology)
• Demonstrated ability to work and use SDLC/SCRUM and PRINCE2 as a delivery methodology
• Strong JavaScript skills and understanding
• Experience with Web Technologies like XML, HTML and Web Services
• Knowledge of technical components such as LDAP, VPN and SSL
• Strong communication skills (active listener, think before acting, superb verbal and writing skills)
• Develop changes on ServiceNow platform according to best coding practices
• Be able to translate requirements into ServiceNow designs
• Meet project deadlines, report deliverables
• Attend project team meetings
• Provide alternative and out of the box approaches
• Act as a subject matter expert in the field of ServiceNow development, support & develop others
• Cooperate with other developers, Business Analysts and Project Manager
• ServiceNow coding experience (at least 1 year)
• Advanced Javascript coding (minimum 3 years of hands-on experience)
• HTML/CSS/XML/DOM/Prototype/jQuery/Bootstrap proficiency (minimum 3 years of hands-on experience)
• ServiceNow System Administrator Certificate
• ServiceNow Developer Certificate
• ServiceNow Implementation Specialist Certificate
• AngularJS (1.x)
• SOAP/REST Web Services
• Java programming experience
• MidServer scripting
• ITIL Certification
• At least 1 year experience in Client Facing Communications (Oral, Written)
• ITIL Foundation certification is required (ITIL Intermediate certification desired)
• ServiceNow Implementation Bootcamp Certification required
• At least 5 years of experience in ITSM Solutions with ServiceNow
• At least 2 years of experience in Cloud computing and cloud spaced solutions
• Ability to successfully design, develop, and support web-based applications and websites
• Ability to interface and develop with Java/J2EE backend technologies
• Ability to work on multiple overlapping projects
• At least 2 years of experience with JavaScript development
• At least 2 years of experience in AJAX, HTML
• At least 1 year of experience in Glide and Bootstrap
• Experience developing in JavaScript frameworks (i.e. AngularJS)
• Experience with Apache Jelly or similar technologies (i.e. JSP)
• Intermediate ITIL Foundation Certified
• Additional advanced ServiceNow
• 3 to 5 years of experience in Client Facing Communications (Oral, Written)
• Effectively develop within Service Now modules, participate in installation/configuration
• Review and refine designs for usability, review testing scenarios and refine test cases to ensure applications quality and work with users to review test results to ensure they meet expected results
• Evaluate new features and produce recommendations
• Bachelor’s degree or equivalent experience and 1-2 years of experience
• 1-2 years of experience with one or more ServiceNow’s Service Management Suite modules: Service Now Asset Management, Service Now Configuration Management, Service Now Incident Management
• 1-2 years of experience with application deployment
• Interpersonal skills including the ability to collaborate effectively, self- awareness, and written and oral communications
• Experience working in a Team environment comprised of developers and engineers
• Experience working within a structured development (Agile or waterfall) environment
• Candidate must be able and willing to obtain a TS/SCI clearance with polygraph
• Overall, looking to have ServiceNow Development and Administration, ITIL process implementation, and Excellent Communication Skills
• Experience developing on SaaS (Software as a Service) based tools (ServiceNow), with focus on implementing ITIL processes
• ServiceNow platform development
• ServiceNow administration
• Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow
• End-to-End Service Catalog development and complex workflows
• Applies innovative technical solutions to business and the application processes
• Defines and documents procedures for processes and workflows
• Works on multiple projects as a project team member, occasionally as a project leader
• Responsible for troubleshooting problems as reported by users
• Supports Web access and electronic messaging services and maintains a secure systems environment
• Communicates effectively with management and other members of the project
• Integration of disparate systems using SOAP and REST APIs
• Mid-Server Configuration (to facilitate REST calls); CMDB configuration and integration
• Creation of Web Service for data integration
• Additional duties as assigned and defined by management
• Deliver reporting & analytics solutions to business stakeholders using ServiceNow Performance Analytics as part of the IT BI Team
• Define the right Key Performance Indicators (KPIs) that align to business objectives
• Create new jobs, indicators, breakdowns, widgets and dashboards
• Manage recurring activities like job schedules, user access permissions, exception report creation etc
• Maintain repository of available content and document best practices and help with end user adoption of Performance Analytics
• Work together with ServiceNow application development teams to ensure application changes required for Reporting & Analytics are deployed successfully
• Accountable to ensure deliverables to business stakeholders are complete, consistent, high quality, on time and deliver valued outcomes
• At least 2-3 years of experience in application development on ServiceNow platform (administration is a plus)
• Understanding of business and technical terminology around Continuous Improvement, Key Performance Indicators, Metrics, Dashboards, Trending, Target Setting, etc
• 3-5 years of overall experience and Bachelor’s degree or equivalent training is required
• 1-2 years of experience in solution consulting or business analysis function including defining requirements, developing solution alternatives and estimates and translating business requirements into specific systems, applications or process designs within IT and business organizations
• A broad working knowledge and understanding of business processes across various business functions (Partner, IT, Marketing, Legal, Facilities etc.) as well as of the ServiceNow solutions that support these business functions
• Must have strong written and oral communication skills and be self-directed and independent
• Act as the Performance Analytics subject matter expert and own Performance Analytics delivery within ServiceNow IT
• Defining the right Key Performance Indicators (KPIs) that align to business objectives
• Driving process workshops and related activities inclusive of eliciting business requirements and performing a gap analysis of current/to-be processes
• Work alongside the Business Analyst to analyze requirements & determine scope, level of effort and resource needs to meet business demand
• Active participant, contributor and thought leader in the Reporting and Analytics Community of Excellence within ServiceNow
• Hands on development of dashboards, widgets, indicators & breakdowns and partnering with ServiceNow Application Development teams as required
• Contribute to the continual improvement of Performance Analytics roadmap as well as the maturing of the IT Reporting and Performance Analytics capabilities, expertise, best practices and solutions
• Counsel business stakeholders on reporting and KPI best practices
• 6-8 years of overall experience in application development on the ServiceNow platform (administration is a plus)
• Bachelor’s degree or equivalent education is required
• Ability to understand and challenge business needs of business stakeholders in the area of continuous performance improvement, translate these needs to technical requirements and convert into solutions
• 4-5 years of experience in solution consulting or business analysis function including defining requirements, developing solution alternatives and estimates and translating business requirements into specific systems, applications or process designs within IT and business organizations
• Able to thrive in a fast paced, deadline driven environment
• Provides consulting regarding the architectural principles and development techniques associated with complex projects
• Develops, supports, and assists with the design of Macy’s middleware environment including: maintenance functions related to hardware capacity, software upgrades, and efficient use of resources; and software for operating systems, layered products (Web Server, MTS, etc.) and operating system augmentation
• Based on customer requirements, formulates/defines systems scope and objectives; analyzes technical requirements; translates developer requirements and recommends architecturally sound solutions
• Researches, develops, codes or modifies architecture components that are well designed, efficient and conform to MST architectural standards. Produces reusable sample code
• Prepares detailed specs from which components will be written
• Provides trouble-shooting assistance on supported systems
• Provides key metrics to management about the health and use of supported systems
• Participates in the effort to establish better processes and systems to ease maintenance of supported systems
• Interfaces with development teams to improve maintainability of supported systems as well as the systems being developed by development groups
• Trains and educates developers on the extension of a stable production, development and testing middleware infrastructure
• When assuming the project manager role, manages day-to-day project-related activities for projects of moderate to high complexity. Produces, drives, and manages project schedules, status, resources, deliverables, issues, risk, and timelines throughout the project with input from the team. Builds team consensus and has responsibility for the execution and final delivery of the project. Conducts post-phase evaluations and communicates “lessons learned” and best practices to management
• Manages customer expectations. Keeps the customer aware of the project status and critical issues and risks. Obtains customer sign off at appropriate checkpoints
• Prepares documentation on all phases of development of new systems and modification of existing systems
• May serve as primary system support for two or more complex information systems based on in-depth system knowledge
• May be responsible for training, mentoring, directing, and validating the work of less experienced/knowledgeable analysts
• Keeps management well informed on a timely basis of progress, status, and concerns for each assignment
• Effectively communicates ideas and information to peers, management, and customers
• Participates in “on call” rotation. Must respond within 1 hour during off times for support
• The ideal candidate has worked with a Service Request Catalog and has knowledge of designing and building workflows
• Deep knowledge of JavaScript, JSON, XML, SOAP, REST and associated frameworks (JQuery, Angular JS) required
• Experience with HTML technologies including HTML, CSS and Basic Tags required. UI/UX design experience a plus
• ServiceNow Certified System Administrator desired, Advanced System Admin is a plus
• Knowledge of ITIL, Agile, Lean or Dev/Ops desired
• Bachelor’s Degree preferred and 5-7 years of related experience or an equivalent combination of education and experience
• Minimum 6 years application programming; minimum 2 year systems programming; minimum 2 year experience in systems and architecture design
• Advanced knowledge middleware concepts (RPC, MOM, Publish and Subscribe)
• Intermediate knowledge of systems and application architectures
• Intermediate knowledge of systems programming concepts on CICS, Windows or UNIX
• Intermediate knowledge of web development skills and architecture
• Strong analytical, problem solving, multitasking, and time management skills with consistent attention to detail. Advanced understanding of analytical techniques
• Strong functional understanding of the assigned retail business area (logistics, credit, and so forth) and how it interacts with other areas of the business and detail processes. Overall understanding of the MST suite of systems and their interdependence is a plus
• Strong understanding of emerging technologies and systems development best practices
• Strong conflict resolution, negotiation, and consensus building skills
• Advanced presentation and written and verbal communication skills. Ability to effectively communicate technical issues and solutions to all levels of business
• Advanced PC Windows skills (MS Word, MS Excel, and MS Project)
• Strong understanding of the MST Solutions Framework
• Bachelor's Degree in Business, Economics, Mathematics, Psychology (I/O Psychology, Sociology, Information Technology, or Hard Sciences with a focus on research and analysis
• 3+ years of relevant consulting or industry experience
• Proven experience effectively prioritizing workload to meet deadlines and work objectives
• Statistical analysis experience (use of statistical software such as SPSS, SAS, Stata, MATLAB, R)
• Experience developing or working with any of the following languages: SQL, Javascript, Java, CSS, HTML, HTML 5, PHP, or C
• Experience working in the Amazon Web Services environment to provision and configure Linux and/or Unix environments, and web servers like Apache and/or HAProxy
• Experience with relational databases such as MySQL, Oracle, DB2
• Implementing, configuring and customizing Web Technologies (XML, HTML, AJAX, CSS, HTTP, etc.)
• Create ServiceNow workflows to automate repetitious tasks that are manually performed by involved team members
• Develop ServiceNow reports to assist the process and configuration management workflows
• Support and enhance existing Customer Portals using ServiceNow CMS functionality including Jelly Script, UI Macros, custom Script Includes and roles
• Direct, analyse, and prepare recommended changes in development, maintenance and system standards having critical, solution-wide impacts
• Ensure that ServiceNow standard practices are utilised for all configuration and customisation
• Provide insight and expertise into the ServiceNow configuration based on previous work experiences and education
• Create technical documentation to support client handovers
• Bachelor’s Degree and 3 or more years of experience in the Software Programming Applications area OR
• High School Diploma or Equivalent and 5 or more years of experience in the Software Programming Applications area AND
• Experience assisting with design, coding benchmark testing, debugging and documentation of programs
• Experience working with multiple phases of software systems programming applications
• 2- years of experience directly with administration in ServiceNow
• ServiceNow Administrator Certified
• Demonstrate a strong understanding of the underlying ServiceNow framework and architecture, which includes understanding relational databases. Understanding of database query language (specifically SQL)
• Experience in development and support within JavaScript frameworks (i.e. AngularJS)
• Demonstrate a strong understanding of one or more of the following ServiceNow technologies/modules: Project/Portfolio Suite, Incident and Change Management, Discovery & Asset Management, and Service Portal
• Experience with PowerShell
• ITIL Foundation Certified
• Able to communicate complex technical concepts in great detail, clearly, to other technical people and non-technical people
• 3 to 5 years of experience in Client Facing Communications
• Analyze, design, write program code, test, document, and implement functionally appropriately, technically sound, and well-integrated application systems in accordance with Customer requirements, and organizational methodologies and standards
• Bachelor's degree in Computer Science, Engineering, Information Systems, and / or equivalent formal training or work experience
• 8 - 12 years of experience in Information Technology or business environment
• Basic knowledge of technical / business environment
• ITIL Foundations Certification Highly Desired
• Demonstrates programming aptitude and ability for logical and abstract thinking
• Ability to analyze and resolve problems of simple-medium complexity
• Ability to manage projects using the organization’s project management methodology
• Ability to work effectively in a strong Customer service / team oriented environment
• With direction, analyzes and understands functions to be automated or modified, business needs, objectives, desired features, and input and output requirements
• Analyzes, defines, and documents system requirements for data management, workflow, logical processes, hardware and operating system environment(s), and interfaces with other systems, internal and external checks and controls, and outputs
• Creates and documents functional and technical specifications. Converts designs and specifications into computer code. Tests and performs quality assurance activities and assists senior and lead developers ensure the delivery of quality products and services
• Analyzes and estimates feasibility, cost, time, compatibility with other systems, and computer capabilities. Researches and evaluates existing software and hardware tools and applications to assist in programming or to use as program platforms
• Produces detailed system, application, data flow, and other documentation. Documents and, at times, performs training for end users in the application of the designed programs
• Monitors application performance, making any changes to maximize the performance and reliability of new and existing applications
• Performs all other related duties as assigned
• Bachelor’s degree in a related, technical field required. (4 additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a bachelor’s degree)
• One to two years of applications development experience
• Familiar with Microsoft application development tools including one or more of the following: Visual Studio, C#, Visual Basic, Microsoft Office Applications, Microsoft SQL Server, Microsoft SQL Reporting and Integration Services, etc
• Ability to develop, implements, test, and troubleshoot complex software applications
• Ability to effectively work with people in other departments and/or outside of the enterprise
• Healthcare industry background
• ServiceNow Experience 1 – 3 years
• ServiceNow Admin Certification
• ServiceNow Scripting
• ServiceNow Request Management skills
• Ability to read, analyzes, and interprets general business publications, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers and employees
• Ability to generate and test program code using Microsoft technologies and toolsets in a complex technical environment
• Ability to work with mathematical concepts such as computer coding and statistical inference
• Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Bachelor's Degree in business, human resources, communications, industrial and organizational development/psychology or a related discipline
• ServiceNow Configuration Management
• ServiceNow Work Management
• ServiceNow Problem Management
• ServiceNow System Administrator
• ServiceNow Release Management
• 1+ years of relevant experience in an industry or consulting team-oriented environment in corporate operations, management and/or human resources-related fields
• Microsoft Powerpoint
• Experience with HRIS Systems
• Experience working with ServiceNow
• ServiceNow Problem Managment
• 4+ years of experience with software design and development
• BS degree in CS or Engineering
• Experience with AWS
• Experience with other ITSM platforms, including Remedy and Siebel
• TS/SCI clearance
• ServiceNow Certified Application Developer Certification
• ServiceNow Certified Implementation Specialist Certification
• ITIL v3 Foundations Certification
• Responsible for ServiceNow technical design, development, documentation, system maintenance, system deployments, and version control
• Work closely with ServiceNow product managers, business systems analysts, system administrators and cross functional experts as needed
• Reliability, dependability, and strong motivation to respond to requests quickly
• Manage multiple requests, assess priorities, and achieve solutions under deadlines
• Flexibility regarding work schedule to meet position needs outside of regular business hours
• Ensure security, integrity and consistency of critical user and business partner data
• Proven experience as a key technical resource leading the development and implementation of ServiceNow solutions
• In depth experience will all levels of the development lifecycle process
• Experience working with global, enterprise SaaS environments and expertise in Web Technologies (XML, HTML, JavaScript, Web Services, CSS, etc)
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions
• Talent for creating client satisfaction; demonstrated ability to focus on the client value in all work
• Highly skilled and proficient in using development tools with the analytical and problem solving skills necessary to troubleshoot and provide user support
• Solid technical aptitude and understanding, including ability to quickly learn new
• Ability to work effectively under pressure and to meet deadlines under sometimes stressful conditions
• Strong knowledge of enterprise IT architecture and relational databases
• Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization, as well as with the business and other technical teams
• 5+ years application design and development experience
• 3+ years experience administering, configuring, developing, and customizing ServiceNow and related integrations
• Bachelor’s degree required, preferable in Computer Science, Information Technology or Engineering Application Development
• Present passionate, persuasive, strategic, and technically competent subject matter expert expertise to our clients and vendors, paving a path to solutions around ServiceNow
• Build, configure, test, and document technical hardware and software solutions in the WWT Advanced Technology Center (ATC), to provide live demos to clients and vendors for executive briefings, marketing events, and more
• Provide Field Enablement in the way of customer support and training regional engineers on how to support and demo the solutions you are responsible for
• Understand and articulate additional drivers, challenges, inhibitors, and conditions driving cloud and similar next-generation technologies within a Customer’s environment
• Act as a Trusted Advisor in an objective role to provide the best solution for the customer based on their current and long term business requirements
• Collaborate with WWT account teams, solution architects, and OEMs to define solution requirements, and/or enable functional teams of WWT resources and OEM partner resources to meet customer requirements and priorities
• Proactively maintain a considerable technical and functional knowledge of evolving market solutions and offerings
• Act as a Technical Lead with the OEM partner, including maintaining certifications and ensuring our company meets the technical requirements for the vendor partnership
• Collaborate effectively with ServiceNow Administrators and Developers to craft solutions and handle general updates and configuration changes/requests
• Conducts investigation activity/research and gives technical advice to the adoption or integration of existing and new enterprise applications
• Follow Change Management process
• 50% of this work will be performed in a billable capacity
• 3+ years experience developing on the ServiceNow platform
• Configuration/Customization of the ServiceNow system, including creating workflows
• Build service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service
• Use scripting tools and ServiceNow functionality create script to automate rote tasks being done in ServiceNow
• Perform integrations and process automation using ServiceNow Orchestration
• Gather specifications from the IT department and delivers a product/release that meets the needs presented. Create requirements definitions and technical specifications documentation
• Load, manipulate and maintain data between ServiceNow and other systems
• Work with IT managers to generate views and reports as needed
• Must analyze and fully understand user requirements and current procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap
• 3 years of directly-related work experience in ServiceNow
• BS in Computer Science, or equivalent work experience in a work related field/discipline
• Knowledge of Active Directory / LDAP
• Knowledge of disciplined software release build/deploy processes
• Knowledge of integrating with internal and external applications and systems
• Knowledge of cross-browser and platform compatibility requirements including IE rendering issues
• Knowledge of Javascript, HTML, CSS and good web design practices
• Ability to effectively communicate with all levels of the organization
• Ability to demonstrate analytical and problem solving skills

IT Servicenow Developer Resume Examples & Samples

• 2 years experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool
• ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment
• Able to work in an agile team environment and with minimal supervision
• Understanding of Configuration Management as it relates to ITIL
• Web Services Integration (SOAP, REST, and JSON)
• Experience implementing systems using the Agile/Scrum methodology
• Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
• System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks
• Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application
• Experience with extending the ServiceNow schema to custom applications
• Exposure to ServiceNow platform capabilities and tools like Discovery and Orchestration and other applications like ServiceWatch, GRC etc
• Understands technical and functional design requirements related to ServiceNow
• Create and manage scripts and workflow
• Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
• Experience with relational databases (e.g. MySQL, Oracle)
• A fundamental understanding of ITSM, ITIL or CMDB
• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system
• Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs
• Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications
• Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly
• Custom UI Changes with usage of Web Technologies such as DOM, HTML changes
• Experience with ServiceNow's ServiceWatch and/or Discovery tools
• Certified App Dev or Certified Advanced System Admin
• System Implementation Specialist Certification
• ServiceNow Certified Scripting in ServiceNow
• ServiceNow Certified Orchestration
• Bachelor’s Degree in a Computer or Engineering related field or the equivalent combination of education and related experience
• Broad experience developing in ServiceNow, including developing in JavaScript and implementing integrations utilizing WebServices
• Experience implementing custom applications in ServiceNow
• Comprehensive knowledge implementing, maintaining, and/or supporting integrated computing environments in an enterprise environment
• Proficient verbal and written communication skills necessary to effectively explain, present and document technical solutions, and influence customers.,
• Demonstrated ability to advise and recommend technical approaches and solutions
• Ability to effective manage concurrent technical tasks with minimal instructions and supervision
• Demonstrated ability to work independently with a high degree of maturity, discretion, and judgement
• Experience with ServiceNow Team Development
• Certified ServiceNow System Administrator
• Experience with ServiceNow Discovery and/or ServiceMapping
• Bachelor’s Degree in a Computer or Engineering related field or equivalent combination of technical training and experience
• Significant experience developing in ServiceNow and JavaScript and implementing workflows in ServiceNow
• Extensive experience implementing custom applications in ServiceNow
• Experience implementing maintaining and/or supporting highly advanced integrated computing environments in an enterprise environment
• Highly advanced knowledge of and recognized as an expert with experience serving as a technical leader in the agile development process utilizing the SCRUM module in ServiceNow
• Extensive experience and known authority designing and reviewing code
• Demonstrated verbal and written communication skills necessary to effectively explain and present technical solutions
• Experience assuming responsibility with minimal instructions and supervision with a high degree of maturity, discretion and judgement
• ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, and Service Catalog
• Extensive experience in Service-Now tool Customization and Development
• Experience in handling Enhancements/Defects in Service-Now modules
• Experience in integrating with Service-Now
• Strong technical knowledge in Service-Now Tool OOB (Out of the Box) Concepts like Client Scripts, UI Policy, UI Actions, Business Rule etc
• Ability to provide technical solutions
• Strong business Analytical Skills
• Strong ITIL process implementation Knowledge
• Expert on Service-Now industry best practices processes
• Deep understanding of Service-Now tool with large implementation experience
• Preferred: Service-Now Implementation Certification, ITIL v3 certification and Service-Now Admin Certification
• Experience in configuring ServiceNow which involves various modules, 3rd party integrations and building custom applications
• Strong technical knowledge of all ServiceNow modules
• Good hands on knowledge and experience of JavaScript, XML and XSL stylesheets, web services
• Effective time management, team handling and organizational skills Responsibilities
• Prepare overall architecture for ITSM implementation using ServiceNow
• Develop solutions in ServiceNow, prepare estimates and work on capability presentation, Proof of Concept
• Understand functional, technical, and business requirements and then turn those requirements into a successful implementation
• Very good verbal and written English communication skills
• 4+ years working within a large enterprise on implementation initiatives
• Responsible for designing, implementing and supporting customization and integrations enterprise tools, specifically for tools in Service Management space - ServiceNow, ADDM, Troux(TPI), ILMT, Flexera
• Coordination with customers for the design, build and production readiness of infrastructure solutions and the development of valid business cases
• Coordination with Technical Services lines to ensure implementation of best practices for infrastructure governance, architecture, engineering, production support and service Management
• Ensures consistent delivery of superior technical solutions
• Communicates effectively with clients to identify needs and evaluate alternative technical solutions and strategies
• Continually defines ways to increase customer satisfaction and deepen client relationships
• Basic Requirements
• More than 7-10 years professional experience as subject matter expect in one or more of following tools - ServiceNow, ADDM, Troux(TPI), ILMT, Flexera
• Hand-on experience with designing and implementing integrations across disparate tools
• Experience with scripting tools to automate routine tasks in COTS products
• Experience in championing change and effectively managing project/program implementation
• Expert knowledge of technical project management, project implementation, infrastructure engineering
• Advanced skill in communications and leading teams in a matrix environment
• Assess new third party technologies and internal customizations
• Documentation of Engineering Solutions and Designs
• Experience with relational database - MSSQL, Oracle, DB2
• Experience with scripting languages - javascript, perl, python, shell scripting
• General understanding of key IT components - LDAP, Networking, firewall, load balancing, Federated Identity
• Exposure to varied operating systems - UNIX, Linux, Windows
• Infrastructure architecture experience is preferred
• Master degree preferred
• Articulates technical concepts using easily understandable business language
• 2-3 years developing on configuring ServiceNow platform (Incident, Problem, Change, Service Request, Knowledge, Discovery, Mid Server)
• 3-5 years' experience with Object Oriented Programming (Java, preferably)
• Angular.js or Bootstrap.js experience
• Experience working with other SaaS applications
• Able to work independently and with minimal supervision
• Ideal candidate must be self-motivated and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
• B.S. degree in Computer Science, MIS or equivalent preferred
• ServiceNow Technology and Architecture
• Design, develop and implement Service Catalog workflows, ITIL processes, ITAM, SACM, Knowledge, Demand and Release Management modules within ServiceNow platform and integrations with external systems
• Implement technology specific best practices and standards
• Translates requirements into functional and technical requirements
• Design and develop extensions to Service Now data model in support of requirements towards AMDB and CMDB, SACM and other modules
• Review and refine designs for usability, reviews testing scenarios and refines test cases, to ensure applications quality and works with users to review test results to ensure they meet expected results
• Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments
• Evaluation new features and produce comprehensive analysis and recommendations
• Provide 2nd/3rd level ServiceNow support, resolve incidents
• Minimum of 3 years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management; At least 2 year of experience with ServiceNow
• Strong working knowledge in all aspects of Service Management, Asset and Configuration Management and ITIL practices
• Strong working knowledge in each of the following: ServiceNow, JavaScript, web services, JDBC and distributed computing
• Design and development of RDBMS systems specifically with Oracle SQL
• Familiarity with Unix, Linux, Shell Scripting
• Practical experience with agile methodologies/tools
• Strong communication skills, both written and verbal, with the ability to describe technical solutions in the terms of the business
• Experience with leading a geographically separated customers and onshore/offshore teams
• Interacts cross functionally on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information
• Works on a team or independently
• College diploma or university degree and/or 10 years equivalent work experience
• Minimum 3 years hands on development and implementation experience with ServiceNow
• Experience with database concepts and system management
• Minimum 8 years of technology development experience
• Minimum 5 years’ experience developing in JavaScript, HTML, CSS, Web Service (SOAP/REST) and SOA technologies
• Minimum 2 years’ experience managing projects
• Knowledge of mobile web technologies
• Strong experience in project management
• Extensive problem solving, organizational and project management skills
• Strong relationship and people management skills
• Extensive experience with standard desktop tools, including Microsoft Office
• Ability to handle multiple priorities, while meeting deadlines
• Team building and collaborative leadership skills to build consensus solutions
• Prior hands-on work experience working on development projects run using an Agile methodology
• Prior hands-on work experience utilizing DevOps practices
• Work experience with emerging technologies such as robotics or artificial intelligence
• Provide Effort Scope for Work Products and developing schedules for deliverables
• Effective Communication skills, independently driving Requirement Clarification and other IT development phases
• Strong communication skills, Self-motivated, ability to multitask
• Attend the project related meetings
• Application Support and Maintenance, meeting the defined SLAs
• Identifying and documenting root cause analysis
• Communicate well across support teams (Other Application Support Teams)
• Provide Status reports as required
• Develop complete understanding of applications Supported and Maintained
• Contribute to Continuous Improvement initiatives to improve systems and process efficiencies
• Provide monthly reports for Services Capacity/Ops review
• Ensure documentation is complete and up to date
• Good understanding of web based application Architectures and Application interfaces
• Proficiency with ServiceNow framework and good understanding of UI Scripting, UI Action, UI Policy, UI Macro, Business Rules, Runbook Automation, Workflow development, service-now administration, Reporting in ServiceNow, SQL, Database view in ServiceNow is preferred
• Proficiency with Java Script, jQuery, AJAX, XML, MySQL, HTML, CSS

Managed Services Servicenow Developer Resume Examples & Samples

• Configures and customizes the ServiceNow system, including creating workflows, custom UI, groups, roles
• Utilizes MID server, web services (SOAP and REST), email and other relevant technology to integrate with externally hosted customer applications with ServiceNow
• Provides technical leadership to all areas of business
• Researches capabilities of the ServiceNow platform, provide recommendations and implement solutions to meet business requirements
• Manages production and non-Production (Dev, UAT) instances
• Monitors health, usage and overall compliance of the application
• Collaborates with business users, product owner and ServiceNow team to establish specifications and agree on timeframe for completion of assigned requests
• Creating and configuring Notifications, UI Pages, UI Macros, Formatters, etc. in ServiceNow
• Implements new ServiceNow modules based on the needs of Lennar
• Authors and maintains technical documentation
• Analyzes user requirements to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap
• Responsible for the continuous review of new ServiceNow modules, as well as other commercially available software to ensure the ServiceNow platform and tools remain current
• Supports all future releases and provides updates to software as required based on feedback from users
• Maintains an understanding of ServiceNow modules and software licensing functionality
• 2+ years ServiceNow working experience including development, design and implementation

Servicenow Developer Intern Resume Examples & Samples

• Testing – ensure all software errors are identified and corrected
• Quality Assurance - ensure all aspects of work meet customer expectations and company quality standards
• Communication – ensure ServiceNow team is quickly informed of issues
• Support – assist with resolution and reproduction of user software problems
• Team Support -- assist with incident resolution and core data maintenance
• Development Support -- work with Enterprise Support Services Tools Team to correctly deploy code among environments
• Project Management -- assist with documentation and design
• Data Entry -- tie contract data to software
• Reporting -- gather requirements and generate reports based on specific data and filter requirements
• Documentation – update current documentation or develop documentation for new processes
• Must be pursuing Bachelors or Masters Degree from Accredited University or College
• Strong analytical and organizational skills are a must
• Excellent communication skills, both verbal and written, are a must
• Ability to handle multiple tasks and priorities
• Ability to work well with others in a team environment
• Strong computer skills in Microsoft Word, Excel, PowerPoint, and Access
• Familiarity with Google (Gmail, Docs, Sites, Groups) is a huge plus
• Be flexible and exercise high level of discretion and latitude in completing tasks
• Evidence of self-directed efforts to improve technical skills
• Experience administering SaaS applications
• Experience configuring and maintaining a workflow management system
• Experience implementing ITSM principles and/or ITIL processes (e.g. Incident, Change, Problem, Asset, Configuration, Service Catalog, etc.)
• Evidence of relevant industry certifications (ITIL, HDI, DevOps, Lean IT, etc.)
• Experience with Web technologies (XML, HTML, Javascript, Web Services)
• Experience in the management and administration of information technology services
• Experience reporting on the delivery of information technology services
• Work experience in a higher education environment
• Design, Implement, integrate and support the ServiceNow platform
• Maintain documentation and change control
• Act as subject matter expert for the platform
• Develop applications and workflows within ServcieNow to support IT and other departments
• Maintain and update the corporate service catalog
• Manage product patch and upgrade testing and scheduling
• IT Configuration Management -
• Bachelor’s degree in Computer Science, related IT field or a minimum of 3 years of equivalent recent experience
• Strong understanding of ITSM best-practice processes, with 5 years of Configuration Management and Asset Management experience
• Minimum of 3 years of experience developing on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Request, Service Catalog, etc
• Strong knowledge of the ServiceNow data model and relationships such as CMDB, Asset, etc
• Hands-on experience with industry-standard Change, Configuration and Asset Management system tools, preferably within the ServiceNow environment
• Hands-on experience integrating multiple data sources into a unified ServiceNow CMDB as well as integrating data between ServiceNow instances
• Hands-on experience supporting and maintaining production systems and services
• Strong knowledge of AngularJS, JavaScript, Web services (JAX-WS, JAX-RS, SOAP, and REST), JMS, JSON, internet protocols (http, https, ftp, etc.), SQL database/JDBC integrations
• Knowledge of ITIL principles and experience applying ITIL guidance to IT service. Certification a plus
• Ability to review functional requirements and determine the type of integration work that is needed based on the business needs
• Ability to exercise independent judgment and creative problem-solving techniques in a highly complex environment using leading-edge technology and/or integrating with diverse application systems
• Strong interpersonal skills including team collaboration, leadership, presentation, organizational
• Strong communication skills (written and verbal). The position will require constant interaction with business partners, management, and systems technologists
• Strong organizational skills, resourcefulness and attention to detail, along with the drive for excellence

Lead Servicenow Developer Resume Examples & Samples

• Ensures the viability of IT deliverables. Recommends development options, including design, build/buy, and vendor purchase. Approves the team's technical deliverables. Conducts testing, including functionality, technical limitations, and security
• Identifies potential solutions, including the cost/benefit of each option. Approves technical solutions proposed by team members. Elevates complex technical issues to IT experts, including architects and vendors. Resolves technical problems discovered by testers and internal clients. Responds to and resolves technical issues in a timely manner. Researches issues and performs root cause analysis
• Maintains a current and working knowledge of IT development methodology, architecture design, and technical standards. Mentors IT staff and identifies training needs. As new standards are instituted, ensures their usage by team members. A Technical Lead II should be able to perform as a Developer III
• Communicates with other technical leads, IT groups, and clients so they understand the project's technical implications, dependencies, and potential conflicts. Evaluates the impacts of change requests on own/shared technologies and effectively persuades and influences others on ideas
• Identifies opportunities for continuous quality improvement of technical standards, methodologies, and technologies
• For teams without a BSA, performs this staff member's duties, including interviewing business liaisons to diagram process flows and to write functional requirements. In the absence of the project manager, performs this staff member's duties, including coordinating daily systems analysis and development activities
• Thoroughly understands and complies with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established client service levels. Thoroughly understands and complies with Information Security policies and procedures, and verifies deliverables meet Information Security requirements
• Eight years experience in technical specialty. For development technical leads, includes three years' developer experience
• Strong, demonstrated analysis and problem solving skills
• Full product life cycle
• IT vendor product assessment
• Architecture design
• Technical standards and deliverables
• Migration and integration
• For development only: Production acceptance (including elevations), data modeling, data sharing, reusable components, and related advanced development practices
• Expert knowledge of one or more IT platforms
• See Comments section for the requirements for this posting
• For development only: Expert knowledge of one or more development tools and programming languages
• See additional information for the specific requirements for this posting
• Strong written and oral communication skills, preferred
• For development only: Expert knowledge of one or more testing tools, performance tools, and scripting languages, preferred
• Development of new request items in the catalog as well as the creation of new task based workflows that can support cross team engagement
• Expertise in ServiceNow Technology; proactively using the most current technology to deliver a high quality product to facilitate and support client service and improve efficiency
• Design solutions and implement ServiceNow in a way that is simple, intuitive and easy to and will meet business requirements
• Participate and collaborate in requirement analysis, Quality Assurance (QA), User Acceptance Testing (UAT), and deployments, as well as sprint planning and strategic short term and long term roadmap
• Strong sense of accountability, taking ownership over projects and responsibilities and resolving issues proactively
• Manage multiple requests, assess priorities, and achieve solutions under deadlinesSearch Jobs US
• Work closely with clients, project managers, and systems management team to clearly
• 2-5 years of experience as a ServiceNow developer
• Bachelor’s degree in Computer Science, Computer Engineering, MIS or related field
• Thorough knowledge of ServiceNow – deployment, implementation, integration
• Drive business solutions from inception through solution implementation
• Identify and invent novel solutions to challenging technical problems and provide requested enhancements to existing ServiceNow applications
• Translate functional specifications into logical, component-based technical designs
• Develop and deliver customized portal web pages in ServiceNow
• Experience working in and managing multiple update sets and coordinating their promotion
• Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.)
• ServiceNow Developer or Implementation certifications
• ServiceNow System Administrator Certification preferred
• Technical expert in ServiceNow with a minimum 3 years working experience as Administrator and Developer and 5 years overall in IT
• Expertise in ServiceNow scripting including JavaScript and Jelly Script
• Basic understanding of ITIL v3 methodologies
• Knowledge of LDAP/Active Directory
• Experience with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog, Configuration Management Database, Asset Management)
• Experience with agile software development methodologies (e.g. Scrum)
• Strong analytical, problem solving, organizational and planning skills
• Certified ServiceNow Administrator preferred
• Background and experience with Tableau and Alteryx Required
• 5-7 years in a technology related field
• Demonstrated ability to work independently and team environments
• Ability to analyze complex situations, negotiate and position solutions towards Maritz strategic plans, excellent execution skills
• Technical lead for development / implementation / integration of technology solutions
• Minimum of 1 year of ServiceNow development experience (preferably with versions Geneva or above)
• Minimum 3 years of JavaScript development experience
• Minimum of 1 year AngularJS/Bootstrap experience
• Experience developing ServiceNow applications from business requirements and/or technical design documents
• Experience with service portal development
• Expertise in Web technologies (Web Services, XML, Java)
• Experience with 1 or more full lifecycle implementations
• 1-3 years of design and delivery of technical solutions based on the ServiceNow platform
• 3-5 years of experience supporting the implementation, administration, configuration, and/or development of the ServiceNow ITSM platform
• ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill to develop on the
• System/Process Automation (Orchestration) experience
• Experience developing in Javascript, HTML, CSS and XML
• Excellent communication skills
• Leadership skills in technical initiatives
• BS or BA degree in computer science, or equivalent experience
• Mortgage and/or Financial Services industry experience is highly preferred
• Any recognized IT certifications considered a plus (MCP, MCSE, etc.)
• ServiceNow Administrator Certification (Helsinki or Higher)
• Experience working with REST and SOAP services
• Experience in architecting and developing with SOAP and REST web services, open API development
• Strong understanding of ServiceNow orchestration manager
• Designing, creating and implementing workflows, scripts, packages and functions
• Provide 24 x 7 on call support as part of a scheduled rotation with other team members
• Build and modify systems to meet project and user requirements
• Provide advanced troubleshooting for applications and systems
• Monitor and fine tune application to achieve optimum performance levels
• Deploy, integrate, update, customize and administer the ServiceNow platform to meet client needs
• Provide day-to-day support of the ServiceNow platform including: scripting, configuration, integrations and administration
• Comply with systems development standards, procedures, guidelines, priorities, and schedules
• Develop and manage operational and reporting metrics for ServiceNow
• Develop and/or coordinate the installation of upgrades and/or service packs, testing of such upgrades and general maintenance
• Research systems and/or programs to determine causes of failure or poor operational performance; then define, test and implement detailed solutions
• Lead and assist with all technical aspects of solution delivery including
• Experience in ITIL service management processes, with practical knowledge and experience in the Service Operation lifecycle processes
• Good communication and interpersonal skills that enable working relationships to be developed at all levels
• Proactively identifies areas for improvement, shares lessons learned with colleagues and encourages others to do the same
• Experience in continual service improvement process, planning, and reporting requirements
• Experience in managing situations and stakeholders
• Proven thought and intellectual leadership skills
• Embraces change and is a self-starter
• Values that nurture a culture of collaboration, honesty, integrity, and excellent customer service
• Excellent thought leader and motivator with the ability to achieve results
• Attention to details and effective time management skills
• Ability to handle concurrent tasks with appropriate priority and autonomy
• Experience working in virtual teams and with multiple time zones
• Strong customer service and excellent verbal/written communication
• At least 4 years (extensive) of experience in IT operations or ITSM with progressive increase in responsibilities
• Demonstrated experience in successful delivery of ITSM methodologies and Service Management platform technologies
• Broad based foundation of IT knowledge with an advanced technical understanding of client/server technologies, application management, networking and security principles
• Knowledge of SDLC, Agile, & SCRUM
• Experience with ServiceNow System administration, System Integration, or System configuration
• 2+ years of ServiceNow experience in large, complex IT organizations
• 3+ yrs. work experience in a technical role, preferably in a client service market
• 2+ years’ experience in administration and development of ServiceNow in enterprise environments sys admin certification preferred
• Bachelor’s degree in Computer Science, Engineering or other relevant field
• Advanced competency in ServiceNow scripting (JavaScript, Powershell, Glide, Perl, KSH)
• Well-versed in front-end programming languages: Bootstrap, AngularJS, Ajax, HTML/CSS, Web Services and .NET
• Ability to adapt to changing requirements throughout the development lifecycle, and work with a variety of personalities and styles
• Ability to work directly with customers for training, development and architecture
• Willingness to collaborate with development team members while creating and building solutions
• Working knowledge of Active Directory, LDAP, and relational databases
• Technically savvy and able to configure or build applications that meet customer needs
• Motivated self starter
• Strong customer service and excellent verbal/written communication skills
• Conduct one’s self in professional manner when collaborating with both clients and cross-functional teams internally
• Understand full application lifecycle
• ServiceNow Certification (Administrator and/or Integration)
• Service Portal
• ITIL Foundation V3 or 2011 certification
• Multiple ServiceNow Implementation and Integration Experience
• Service platform integration experience
• Familiarity with ServiceNow: ITSM, Orchestration, Performance Analytics, and HR Service Management modules
• 6+ years of relevant consulting or industry experience
• 2+ years in a technical or functional lead role
• Experience mentoring and coaching others
• Proven leadership skills demonstrating strong judgment, problem-solving, and decision-making abilities
• Experience managing senior-level client relationships
• Pre-sales, proposal, and RFP experience
• Recruiter can add bullet points
• Active TS/SCI clearance with Polygraph is required
• ServiceNow Configuration Management experience required
• Amazon Web Services, Business Process Modeling, HTML5, CSS, JavaScript and AngularJS experience required
• 6+ years experience in application development, or an equivalent combination of education and work experience
• 2+ years experience in ServiceNow development
• UI/UX design
• Good verbal communication skills. (Mandatory)
• Available to be on site. (Mandatory)
• Strong IT Service Mgmt Experience (Helpful)Search Jobs US

Junior Servicenow Developer Resume Examples & Samples

• Convert business requirements into ServiceNow applications and workflows
• Design, build, test and launch custom ServiceNow applications, forms and tables for the fulfillment of business needs
• Perform ServiceNow administration responsibilities, including (but not limited to) platform upgrades, deployment of stock applications, maintenance and troubleshooting of the ServiceNow platform
• Develop and deliver training programs relevant to Service Now use and administration at WGU for administrators and end users
• Analyze business processes and develop technical specifications for process optimization in Service Now
• Act as on-call support for issues impacting the WGU ServiceNow instance
• Build custom integrations between ServiceNow and other WGU tools and products
• Support the team in ServiceNow operations like User/ Group administration, reporting, Metrics, SLAs, etc
• Leverage both proven and innovative technology approaches to solve challenging business problems
• Provide technical assessments, written documentation and technical expertise
• Contribute to continual service improvement by leveraging personal knowledge and best practice in solving complex business problems
• ITILv3 Foundations Certification
• Experience implementing scripted web services in ServiceNow
• 1+ year ServiceNow User experience (some development experience is preferred, but not required)
• Strong understanding of the ServiceNow platform, including: core ITSM tables, Glide, scripting, and development methods are preferred
• Requires a Bachelor’s degree in Computer Science or related area. In lieu of Bachelor’s degree, extensive familiarity with the field’s concepts, practices and procedures is required
• 4+ years of ServiceNow development / implementation / administrative experience
• Experience working with web technologies (HTML, CSS, JavaScript (including AngularJS), XML, SOAP, REST, Jelly, etc.)
• Experience working with databases (MySQL, Oracle, SQL Server, etc.)
• Experience working with large global / multinational corporations
• Experience integrating internal and external (SaaS based) applications
• Exposure to Identity Management and Single Sign on/Active Directory integrations
• Superior attention to detail with excellent written and verbal communication skills
• Ability to understand complex business needs and adapt appropriately
• Ability to learn and adapt to new technologies applicable to the ServiceNow platform
• Certified ServiceNow Administrator, Certified ServiceNow Implementation Specialist
• ITIL v3 Certification or equivalent practical experience
• Relevant software development certifications
• Understand and analyse functional and technical design requirements for the ServiceNow Asset Inventory Project
• Integrate ServiceNow with other corporate applications via Web Services, Mid Server, Email, etc
• 2 - 3 Years of experience in Java scripting, Web application & Service-Now development
• ServiceNow System Administration Certification is desired
• Participate in full SDLC, including business analysis, software build, test, peer review, QA, documentation, and release
• Provide user support when necessary
• CMDB or Service Portal coding experience is a big plus

AEP Servicenow Developer Resume Examples & Samples

• 3 years experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool
• ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change and Service Catalog
• Experience with working or developing in any one of the following programming languages: JavaScript, PHP, C, Java, Perl, HTML or HTML 5
• Must possess good leadership skills and can drive the team members to achieve the goals
• Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast moving environment
• Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design

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• Career Advice

Resume tips for ServiceNow Developers

By Andy Fury

The technology industry has a higher turnover rate than any other job sector in the world, and those working with ServiceNow are no different. Companies stand still, others invest in new stacks that appeal to ambitious professionals, and the temptation to brush up your resume and start looking elsewhere quickly turns into hitting “send” on a few tentative emails.

ServiceNow is a growing technology, offering fantastic opportunities to professionals looking to move on. If you want to stand a chance of landing your dream job or make the next significant step in your career, it’s worth making sure you have a few fundamentals in place first.

Here’s some of our top tips when putting together your resume for that great ServiceNow Developer role you’ve just seen.

This section should appear pretty high up on your resume, it’s headline-grabbing information that summarises you as a potential candidate. Essentially, it’s a list of what you’re technically proficient in, as well as how many years experience you have of each component. Although it’ll mostly contain jargon, don’t abbreviate anything—you don’t want to miss out on any automated searches.

Remember to keep this section brief. It just needs to be a list of the areas you’re proficient in and how many years you’ve spent working with them. Occasionally, a busy hiring manager will use this section to immediately rule you in or out of the interview stage, so matching your skillset to what they’re looking for is the sole purpose of this section. You may think you’ve included everything that an employer could possibly want, but it pays to have a look through the job description to be doubly safe. They might want a specific amount of experience with, say, API Integrations, which rules you in or out. Similarly, there may be something you’d completely forgotten about or thought was irrelevant, just because you don’t use it in your current role.

A job ad is your best friend during any application. You may not be able to gauge whether or not you’ll be a good fit culturally, but when you’re given a list of requirements by an employer it’s a basic mistake to omit something that could get you in front of a hiring manager. Make sure that any specific technical skills you possess that are mentioned on the ad, are also included on your resume.

A desirable trait for a ServiceNow Developer will be the ability to write clearly structured sentences explaining the business outcome of specific applications/modules you have built, as well as why and how they were implemented. While your immediate priority is showcasing your technical skills, be aware that written communication will be something an employer is looking for, and this is a great place to demonstrate this. Nobody’s looking for War and Peace, but an ability to clearly and concisely summarise your experience is a great way to show off this skillset.

Outline projects you’ve been involved with and look to show off things outside of the usual skillset for a Developer. For instance, if you’ve taken the lead on a project then it points towards desirable traits for a company who are keen on developing their staff and see long-term value in their hires. If you’ve led workshops, then that’s usually the sort of thing that a Project Manager or Analyst will do, but gives a hiring manager confidence that you could be put in front of a client face-to-face. It’s not a common trait within the tech community, so it’s incredibly desirable and will make your resume stand out.

It’s also essential to focus on the verticals you’ve been involved in, if you don’t wish to name the companies you’ve worked with. Was your previous ServiceNow role within HR? Then it needs to be in there; if the hiring company has specific requirements that it wants to achieve from its stack, then your experience really comes into play. It’ll really make you stand out, particularly if it’s outside of ITSM. More and more organizations are seeing the benefit ServiceNow has to the wider business, so if you’ve experience of implementing it beyond just ITSM, be detailed and talk about how you used it. Partners and enterprises are now looking for expertise beyond just ITSM; if you have ITOM, ITBM, SecOps, HR or GRC, make sure you talk about it!

Another often overlooked aspect here are the direct benefits that you brought to the business as a result. Look at the modules you have experience in and detail the projects you were part of. If you made something leaner or meaner, increased revenue, saved money or improved service levels, then you should always include the direct results. Someone who’s hiring a ServiceNow Developer will be doing it within the wider remit of how it impacts the company, so presenting yourself as someone with acumen for business outcomes is appealing.

This section is also useful to map your career progression. If you’ve moved around companies frequently, a recruiter may worry that you’re unlikely to stay in the long-term. If you can present a history that isn’t just bouncing around looking for a pay rise every couple of years, then they’ll look at you as someone with ambition to progress and look at ways they can support this.

Having a degree isn’t essential to landing the job—a resume packed full of experience and certifications will cover it—but most employers are looking at your education. They want to see that you’ve studied and can apply yourself to learning. After all, ServiceNow is a platform with constant new releases, so a resume without any study on it will jump out for all the wrong reasons. Include any IT-related qualifications; your education doesn’t need to be 100% aligned to your career but again, it’s desirable.

As for ServiceNow, be sure to include your certifications, and whether they’re current for the latest release. The platform is updated so frequently that there isn’t room for embellishment here, so keep it honest. If you’re going through the certification program, you’re showcasing a willingness to invest time in your professional development, so employers will be just as interested in the breadth of your qualifications as they will how up to date they are.

Our most recent Nelson Frank Salary Survey revealed that 63% of employers paid for their workforce’s certifications in full, so even if yours aren’t for the current release, being able to demonstrate a track record of your desire to gain them may end up with further investment in your future as part of your new job.

Check, check and check again

It may sound simple, but take your time before finally hitting send. Go through the entire document forensically for any spelling or grammar errors. They might not directly stop you from getting through to an interview, but it leaves a bad impression on whoever is sorting through resumes. Let’s be honest – being unable to spell where you got your degree won’t stop you getting a job, but it looks sloppy and will leave an interviewer with serious reservations about your attention to detail.

Finally, make sure everything is clear. Do your roles and experience make sense? Is it relevant to this specific role? Are the certs you’ve mentioned up to date, do they refer to the current release? If something’s unclear, an employer won’t call you for clarification, they’ll simply move you to the “no” pile.

It’s such a simple mistake, but the number of error-ridden resumes that land in hiring managers’ inboxes is one of their biggest bugbears on a day-to-day basis. Even if you’re unsure how your application will compare against your peers, leaving a good first impression will give you a great head start!

Still in doubt? Ask the experts

If you’re still unsure of what needs to go where, or how to best appeal to potential employers, why not seek out a recruiter? Sure, that might seem like obvious advice from us, but our consultants work closely with companies and know what they find desirable. They’ll be able to speak with you, find out your skills and experience, and present your resume in a way that is guaranteed to get it under employers’ noses.

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ServiceNow Resume for Admin Developers Tester HRSD Freshers

Building a good resume is one of the most important aspects before applying for any job and getting shortlisted for a role. In this article, we will share some key aspects of building a good ServiceNow Resume for developers, administrators, experienced, freshers, and Testers. This article will be based on the experience of various interviewers we have known from all over the world.

Table of Contents

ServiceNow Resume

ServiceNow is one of the fastest-growing companies and there is a huge number of job profiles available in ServiceNow. There are companies that provide ServiceNow product services like HCL, Cognizant, Accenture, KPMG, and IBM, and they also month hire a lot of ServiceNow professionals. Thus a lot of people are searching for ServiceNow resume samples that can help them to structure their resumes for applying for a new job in the ServiceNow profile.

Whenever a resume is shared with a recruiter, most of them try to analyze whether skills fit the job description or not. Based on that only a recruiter will shortlist your resume. A good ServiceNow resume should highlight your skills and also the management skills you have performed in your current job with the certification you have acquired over the years. Certification provides validation that you have gone through the necessary training and exam. Some companies have a mandatory certification policy for any job profile.

ServiceNow Resume Samples

If you are applying for any ServiceNow profiles then you should have these highlights in your resume

Programming Language : HTML, CSS, Java, JavaScript, XML

Certification : Certified ServiceNow Administrator (CSA)

Optional Certification or Good to have certifications

Certified Implementation Specialist – IT Service Management

ITIL v4 Foundation

Should have written and verbal communication skills.

ServiceNow Interview Questions

ServiceNow CMDB Interview Questions

ServiceNow Resume Samples For Freshers

For freshers, it is important to share the certification and the knowledge they have about ServiceNow. Programming Languages like C, Java, JavaScript, API, Angular will be beneficial. SDLC Methods (Agile, Waterfall).

ServiceNow Business Analyst Resume

Modules : Incident, Problem, Change, Knowledge Management, SLA, Service Asset and Configuration Management, Service Catalog Management

Should know and highlight in resume about requirement gathering experience, ITIL framework, and ITSM processes, software development cycles (e.g., Agile, Waterfall, etc.) Gap analysis, Process mapping via ITIL, Business process reengineering, ITIL Foundations Certified v2 or v3 or V4, Microsoft Office applications

Additional Certification

Certified Associate in Project Management (CAPM)

Project Management Professional (PMP)

Scrum Master

Download ServiceNow Business Analyst Sample Resume

ServiceNow Administrator Resume

Modules : Incident, Problem, Change, Knowledge Management, SLA, CMDB

Should know and highlight in resume work done on creating service requests, configure SLA, Import records, User and Group management, Upgrade, Update sets, Patching, Troubleshooting.

ServiceNow Admin Interview Questions

Download ServiceNow Administrator Sample Resume

Senior ServiceNow Developer Resume

Developers or Senior ServiceNow Developers Should know and highlight the work done on Business Rules, Client Scripts, ACL’s, Notifications, UI Pages, UI Macros, Script Includes, Formatters, UI Policies, UI Actions, Service Portal, LDAP, Integrations – Rest and SOAP, PA, Agile Development, AJAX, JSON, XML.

ServiceNow Certified Application Developer

ServiceNow Developer Interview Questions

Download ServiceNow Developer Sample Resume

ServiceNow Tester Resume

Should highlight and know the work done on ITSM, Notifications, ServiceNow ATF test cases, Flow Designer, Workflow, Rest APIs, Agile Development, familiar with all browsers, AJAX, JSON, Upgrade, Activation of new plugins and modules. Create test cases and results achieved, functional module knowledge.

Additional Certifications

ServiceNow Micro-Certification – Automated Test Framework Fundamentals

Download ServiceNow Tester Resume Sample

ServiceNow HRSD Resume

Should know and highlight the relevant experience in HR and also should know the process of onboarding and offboarding of a resource, holidays, different types of leaves, legal rights of an employee, etc. Should have worked in HR module or developed, Implement the HR processes in ServiceNow.

ServiceNow Certified Implementation Specialist – HR (CIS-HR)

or any other HR professional certification.

Download ServiceNow HRSD Resume Sample

ServiceNow SecOps Resume

Should know and highlight working of Incident, Security Incident, Major Incident Management, Security incident, Security Service request, Integration with security tools ex- Virus Total, IBM QRadar, Splunk, Qualys, Tenable, etc and best practices and standards like NIST, MITRE ATT & ACK, SANS Etc

ServiceNow Certified Implementation Specialist – Vulnerability Response

ServiceNow Certified Implementation Specialist – Security Incident

Download ServiceNow SecOps Resume Sample

ServiceNow Resume Points

Resumes should be digital which means the file type you are sharing should be in doc, Docx, pdf, txt. Most of the HR and recruiters have recruitment software that can process your resume and fill information in the tool and most of the tools have pre-defined formats which they can accept.

Every resume should always contain below information

Contact Information

LinkedIn Profiles are a must to share nowadays.

Objective or Summary

Work history or professional history

Education history

Technical Skills

Certification

Achievements or Awards or Hobbies or any additional details

All the information written in the resume should be crisp and clear to the HR, recruiter, interviewer. You can download the resumes shared for different job profiles and edit them based on your experience and the position you are applying for.

Where to apply for ServiceNow Jobs

ServiceNow Developer

ServiceNow Administrator

We hope that the information shared above will help you in your professional journey. Do not hesitate if any case you want to correct some information on the article or you want to share your experience with us through comments. All the very best for your future and if in any case, you need help with any topic related to ServiceNow that we can help do lets us know.

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ServiceNow Developer CV example

You’re a ServiceNow expert and you’re ready to showcase your skills. But first, you need to land the job.

Being able to design, code and troubleshoot is pretty impressive to most people, but you need to grab the recruiter’s attention if you want to stand out from the competition.

To help you do this, we’ve put together some of our top tips, as well as a ServiceNow developer CV example below.

CV templates 

ServiceNow Developer CV example

Before you start writing your CV, take a look at the example ServiceNow Developer CV above to give yourself a good idea of the style and format that recruiters and hiring managers prefer to see.

Also, take note of the type of content that is included to impress recruiters, and how the most relevant information is made prominent, to ensure it gets noticed.

ServiceNow Developer CV layout and format

Think your CV is just about the content within it? Think again.

Your CV needs to look professional and be easy for recruiters to read, meaning the structure and format of your CV are just as important as the written content within it.

Facilitate ease of reading by using a simple structure which allows anybody to easily navigate your experience.

CV formatting tips

• Length: While there’s no ‘official’ CV length rule, the majority of recruiters agree that less is more. Aim for two pages of A4 or less. This is just enough room to showcase your suitability to the role, without overwhelming recruiters with irrelevant or excessive content.
• Readability : Help out time-strapped recruiters by formatting your CV for easy reading. Using lots of bullet points and lists will help them to skim through your info, while clearly formatted headings will allow them to navigate towards the content which is most useful to them.
• Design: When it comes to CV design, it’s best to keep things simple and sleek. While elaborate designs certainly command attention, it’s not always for the right reasons! Readability is key, so whatever you choose to do, make sure you prioritise readability above everything.
• Avoid photos: Logos, profile photos or other images aren’t necessary and rarely add any value – save the space for written content, instead!

Quick tip: Formatting your CV to look professional can be difficult and time-consuming when using Microsoft Word or Google Docs. If you want to create an attractive CV quickly, try our quick-and-easy CV Builder and use one of their eye-catching professional CV templates.

CV structure

For easy reading, write your CV to the following CV structure:

• Contact details – Make it easy for recruiters to get in touch with you by listing your contact details at the top of your CV.
• Profile – A short and snappy summary of your experience and skills, showcasing what makes you a good fit for the position.
• Work experience / career history – Note down all your work history, with your current position first, then working backwards.
• Education – A short list of your academic background and professional/vocational qualifications.
• Interest and hobbies – This is an optional section, which you can use to highlight any relevant hobbies or interests.

Now I’ll tell you exactly what you should include in each CV section.

CV Contact Details

Kick-start your CV with your contact details, so recruiters can get in touch easily. Here’s what you should include:

• Mobile number
• Email address – Make sure it’s professional, with no silly nicknames.
• Location – Your town or city is sufficient, rather than a full address.
• LinkedIn profile or portfolio URL – Ensure they’ve been updated and are looking slick and professional.

Quick tip: Avoid listing your date of birth, marital status or other irrelevant details – they’re unnecessary at this stage.

ServiceNow Developer CV Profile

Recruiters read through countless applications every day.

If they don’t find what they’re looking for quickly, they’ll simply move onto the next one.

That’s what makes your CV profile (or personal statement , if you’re an entry-level/graduate candidate) so important.

This short and snappy summary sits at the top of your CV, and should give a high-level overview of why you’re a good match for the job.

This way, you can ensure that busy recruiters see your suitability from the outset, and so, feel your CV is worth their time.

Tips for creating an strong CV profile:

• Keep it concise: When it comes to CV profile length, less is more, as recruiters are often time-strapped. Aim for around of 3-5 persuasive lines.
• Tailor it: Before writing your CV, make sure to do some research. Figure out exactly what your desired employers are looking for and make sure that you are making those requirements prominent in your CV profile, and throughout.
• Don’t add an objective: Leave your career objectives or goals out of your profile. You only have limited space to work with, so they’re best suited to your cover letter .
• Avoid cliches: Cheesy clichès and generic phrases won’t impress recruiters, who read the same statements several times per day. Impress them with your skill-set, experience and accomplishments instead!

Example CV profile for ServiceNow Developer

What to include in your servicenow developer cv profile.

• Summary of experience: To give employers an idea of your capabilities, show them your track record by giving an overview of the types of companies you have worked for in the past and the roles you have carried out for previous employers – but keep it high level and save the details for your experience section.
• Relevant skills: Highlight your skills which are most relevant to ServiceNow Developer jobs, to ensure that recruiters see your most in-demand skills as soon as they open your CV.
• Essential qualifications: If the jobs you are applying to require candidates to have certain qualifications, then you must add them in your profile to ensure they are seen by hiring managers.

Quick tip: Struggling to write a powerful profile? Choose from hundreds of pre-written profiles across all industries, and add one to your CV with one click in our quick-and-easy CV Builder . All written by recruitment experts and easily tailored to suit your unique skillset.

Core skills section

In addition to your CV profile, your core skills section provides an easily digestible snapshot of your skills – perfect for grabbing the attention of busy hiring managers.

As ServiceNow Developer jobs might receive a huge pile of applications, this is a great way to stand out and show off your suitability for the role.

It should be made up of 2-3 columns of bullet points and be made up of skills that are highly relevant to the jobs you are targeting.

Top skills for your ServiceNow Developer CV

Fault resolution – Identifying the root cause of the fault and implementing a fix which ensures the system continues to run optimally.

Application management – tracking, managing and analysing enterprise-wide applications within the ServiceNow portal.

Service mapping – gaining enterprise-wide visibility into the relationships between applications, IT components and cloud services.

Vulnerability management – identifying, prioritising and responding to software issues and misconfigurations that could be exploited by attackers, lead to inadvertent release of sensitive data or disrupt business operations.

Technology planning – align new technology with existing technology to build strategies for project delivery.

Quick tip: Our quick-and-easy CV Builder contains thousands of in-demand skills for every profession that can be added to your CV in seconds – saving you time and greatly improving your chances of landing job interviews.

Work experience/Career history

Next up is your work experience section, which is normally the longest part of your CV.

Start with your current (or most recent) job and work your way backwards through your experience.

Can’t fit all your roles? Allow more space for your recent career history and shorten down descriptions for your older roles.

Structuring your roles

Lengthy, unbroken chunks of text is a recruiters worst nightmare, but your work experience section can easily end up looking like that if you are not careful.

To avoid this, use my tried-and-tested 3-step structure, as illustrated below:

Start with a brief summary of your role as a whole, as well as the type of company you worked for.

Key responsibilities

Using easy-to-read bullet points, note down your day-to-day responsibilities in the role.

Make sure to showcase how you used your hard sector skills and knowledge.

Key achievements

Round up each role by listing 1-3 key achievements , accomplishments or results.

Wherever possible, quantify them using hard facts and figures, as this really helps to prove your value.

Example job for ServiceNow Developer CV

Recruited by the $500m, ASX listed oil company to design, develop, implement and configure both baseline and custom applications to enhance the platform.

Key Responsibilities

• Work alongside the product team and business leaders to analyse existing ways of working and create effective ways to improve processes and resolve problems.
• Act as the technical bridge between operations and technology teams, driving strong collaboration to understand problems prior to end-user story development.
• Customise ServiceNow configurations including custom scripts, workflows and oversees project activities to drive adherence to agreed timelines.
• Create ServiceNow reports, dashboards and homepages, utilising Performance Analytics to collate historical data and enhance trend reporting.

Quick tip: Create impressive job descriptions easily in our quick-and-easy CV Builder by adding pre-written job phrases for every industry and career stage.

Education section

At the bottom of your CV is your full education section. You can list your formal academic qualifications, such as:

• GCSE’s

As well as any specific ServiceNow Developer qualifications that are essential to the jobs you are applying for. Note down the name of the qualification, the organisation at which you studied, and the date of completion.

Interests and hobbies

The hobbies and interests CV section isn’t mandatory, so don’t worry if you’re out of room by this point.

However, if you have an interesting hobby , or an interest that could make you seem more suitable for the role, then certainly think about adding.

Be careful what you include though… Only consider hobbies that exhibit skills that are required for roles as a ServiceNow Developer, or transferable workplace skills.

There is never any need to tell employers that you like to watch TV and eat out.

Writing your ServiceNow Developer CV

Creating a strong ServiceNow Developer CV requires a blend of punchy content, considered structure and format, and heavy tailoring.

By creating a punchy profile and core skills list, you’ll be able to hook recruiter’s attention and ensure your CV gets read.

Remember that research and relevance is the key to a good CV, so research your target roles before you start writing and pack your CV with relevant skills.

Best of luck with your next application!

Servicenow Administrator Resume Example & Writing Guide

Use this Servicenow Administrator resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

The term “administrator” can be used to describe someone who manages a team of people or a person who oversees an entire department. It can also be used as a job title for someone who maintains and supports an organization’s computer systems or infrastructure.

Because there are so many different ways to define this role, it’s important to tailor your resume to the specific position for which you’re applying. Here are some tips and an example to help you write a great serviceNow administrator resume.

Seasoned ServiceNow administrator with experience implementing and managing the ServiceNow platform in both private and public sector organizations. Proven ability to streamline service management processes, increase efficiency, and improve end-user satisfaction.

• Managed the implementation of Servicenow across multiple business units and ensured that all projects were delivered on time, within budget, and to a high standard.
• Provided technical support for users in relation to the use of Servicenow including training, problem solving, and issue resolution.
• Developed relationships with stakeholders at various levels throughout the organization to ensure effective communication during project delivery.
• Ensured compliance with internal policies and procedures related to IT security standards as well as external regulations such as GDPR where applicable.
• Assisted in developing new processes using existing tools or introducing new solutions when required by liaising closely with other teams involved in delivering projects e.g Project Management Office (PMO).
• Worked with the sales team to create a new process for creating and updating customer records
• Created an automated system that tracked all changes made to service requests, reducing errors by 40%
• Managed Servicenow’s help desk ticketing system, ensuring customers received timely responses from qualified agents
• Implemented a new tracking method for project status updates, increasing productivity 15% over 3 months
• Reduced average ticket response time by 25% through improved communication between departments
• Acted as the primary point of contact for ServiceNow and its associated applications.
• Configured, tested and implemented ServiceNow and associated applications according to best practices.
• Maintained ServiceNow and associated applications according to best practices.
• Certified ServiceNow Administrator
• Certified Salesforce.com Administrator
• Certified in ITSM with ITIL

Industry Knowledge: ITIL, ITSM, ITSSC, CA Service Desk, Service Catalog, ServiceNow, ITIL, CRM, Incident Management, Problem Management, Change Management, Release Management Technical Skills: ServiceNow, ServiceNow API, Microsoft SQL, Oracle, Java, HTML, CSS, JavaScript, jQuery, Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Google Analytics, Microsoft Excel, Microsoft Word Soft Skills: Communication, Leadership, Teamwork, Problem Solving, Time Management, Critical Thinking, Attention to Detail, Creativity, Problem-Solving, Written and Verbal Communication, Decision Making

How to Write a Servicenow Administrator Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

The best way to make your resume stand out is to use specific examples and numbers. So rather than saying you “managed customer accounts,” you could say you “managed customer accounts for top-tier client, reducing customer complaints by 20% in first six months and achieving 98% customer satisfaction rating.”

The second bullet point is much stronger because it provides specific details about what you did and the results of your work.

Identify and Include Relevant Keywords

When you apply for a job as a serviceNow administrator, your resume is likely to go through an applicant tracking system (ATS). This system will scan your resume for specific keywords related to the job opening. If your resume doesn’t include enough of the right terms, the ATS might not submit it to the hiring manager.

One way to make sure your resume makes it past the ATS is to include relevant keywords throughout all of the sections. You can find some of the most commonly used keywords in the list below:

• IT Service Management
• Windows Server
• Troubleshooting
• Administration
• Service Desk
• Technical Support
• ITIL Certification
• Incident Management
• Change Management
• Service Delivery
• Service Management
• IT Operations
• Software Development Life Cycle (SDLC)
• Business Analysis
• Business Process
• Oracle Database
• Microsoft SQL Server

Showcase Your Technical Skills

As a ServiceNow Administrator, you will be responsible for configuring, managing, and troubleshooting the ServiceNow platform. In order to be successful in this role, you will need to be proficient in the use of the ServiceNow platform, as well as other relevant software programs and systems. Additionally, you will need to have strong communication and problem-solving skills.

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Servicenow Business Analyst Resume Sample

The resume builder.

Create a Resume in Minutes with Professional Resume Templates

Work Experience

• Essential - Determine and define business needs and global requirements to develop and continue the growth of a multi instance ServiceNow environment with primary focus on CMDB and the Configuration Management process. Though this can expand to other process areas such as Change, Incident, Problem, Knowledge, SDLC, Reporting, Requests, Visual Task Boards, and Service Catalog
• Analyze business problems to design and document solutions up front with technical and creative teams
• Identify opportunities to improve efficiency in existing processes
• Define, document, and manage change on business objectives, business requirements and functional requirements
• Interview stakeholders and facilitate workshops and other requirements-gathering meetings
• Lead discussions and reviews of requirements with stakeholders including internal team and clients and maintain said requirements throughout the development cycle
• Contribute to and deliver considered, concise and relevant presentation to colleagues and clients
• Where possible, assist development resources in documenting user/system interactions, system features, and other technology-focused deliverable
• Set up, structure and deliver a suite of high quality BA documents
• Communicate and work within guidelines to ensure maximum search engine optimization and web analytics tracking is achieved in development efforts
• Experience and/or training in business analysis, with full lifecycle experience on multiple projects, from business case to requirements gathering through functional specs and user acceptance testing from business case to requirements gathering through functional specs and user acceptance testing
• Experience with analyzing and solving complex logical problems, working effectively in teams to achieve user objectives and ensure client satisfaction, and coordinating the efforts of various departments and functions
• Possesses excellent communication and negotiation skills
• ServiceNow (2yrs experience) on gathering requirements
• Experienced on Security operations functions
• Under general supervision, collaborates and consults with internal client groups to understand business and user needs and document requirements

Professional Skills

• First-rate planning and organization skills and experience; able to adapt and react to changing environments
• Good collaboration skills and ability to work effectively in a team environment
• Strong facilitator; adept at running meetings with end users, gathering and managing business requirements, and balancing priorities
• Experience using the ServiceNow service portal including HI account experience
• Proven experience in defining requirements for solutions in multiple-entity environments (multiple agencies, business partners, etc.)
• Prior experience working with Remedy 8.1 migration to ServiceNow
• Prior experience working with ScienceLogic as an integration point with ServiceNow

How to write Servicenow Business Analyst Resume

Servicenow Business Analyst role is responsible for analysis, servicenow, general, training, integration, security, compensation, architecture, planning, reporting. To write great resume for servicenow business analyst job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Servicenow Business Analyst Resume

The section contact information is important in your servicenow business analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Servicenow Business Analyst Resume

The section work experience is an essential part of your servicenow business analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous servicenow business analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular servicenow business analyst position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Servicenow Business Analyst resume experience can include:

• Effective prioritization, negotiation skills and high energy
• Communicate effectively with management to enhance their understanding of the opportunities and limitations of information systems
• Intermediate computer experience and web tool experience
• Ensure business processes are integrated into ServiceNow effectively and on time
• Collect, analyze, document and prioritize business and system requirements. Validate requirements with appropriate audiences
• Communicate effectively with business leaders and IT

Education on a Servicenow Business Analyst Resume

Make sure to make education a priority on your servicenow business analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your servicenow business analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Servicenow Business Analyst Resume

When listing skills on your servicenow business analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical servicenow business analyst skills:

• ) Strong documentation skills as well as data gathering and analysis via MS Excel and experience working with MS Visio (flow chart and diagram software)
• Strong business analysis skills/experience with ServiceNow
• Good organizational skills to enable multiple tasks to be addressed concurrently
• Effective team player and interpersonal skills
• Possesses strong facilitation and presentation skills
• ServiceNow specific experience strongly desired

List of Typical Experience For a Servicenow Business Analyst Resume

Experience for servicenow business analyst resume.

• Experience with serving as the liaison between the project manager and development team to clarify requirements on behalf of policy and business stakeholders
• Collect, analyze, document and prioritize business and system requirements
• Validate requirements with appropriate audiences
• Experience as an IT Business Analyst
• Provide excellent customer service to Red Hat associates
• Experience with ITSM or other Service Desk oriented tool sets
• Experience with ServiceNow required
• Experience with service, asset, and incident management processes and systems
• Experience as a Business Analyst and/or Project Coordinator
• Experience with ITIL management, business value analysis, and business process design
• Implement robust, fully tested solutions across all environments prior to production deployment
• Provide domain experienced guidance of ServiceNow to technical, process, and business teams
• Experience with writing technical requirements for an IT system, including visual mock-ups, use cases, shall statements, or user stories
• Competitive compensation package and excellent benefits (Multisport card, private medical care, health insurance, pension plan
• Understands and has experience with various project management methodologies
• Experience with collaboration tools
• Recent experience in an Agile environment
• Recent Business Analysis experience in an IT Service Management (ITSM) environment
• Maintain user confidence and protect operations by keeping information confidential
• Works to translate business requirements into system requirement specifications consistent with the needs of the business
• Makes recommendations on new solutions or enhancements based on assessment of business requirements in alignment with overall business and technology strategy
• Identifies, researches, and resolves system issues proactively. Communicates and provides updates and recommendations to applicable business users
• Works closely with client groups to effectively align and utilize full system capability to meet business objectives. Responsible for application and knowledge transfer to properly support team upon completion of project implementation phase
• Overall responsibility for the successful execution of all configuration of the ServiceNow platform for a Client solution. Provides cost effective and timely on-boarding for Clients to our ITSM systems
• Own the relationship with project stakeholders to identify, model, and document business, process, and data requirements
• Work with Platform Support Team to develop release estimates
• As a team member, help deliver technical solutions and resolves issues as required
• Assist in the implementation of operational support plan in conjunction with team leadership and project release cycles
• Provide input into business cases for services and support
• Provide business analysis and translation into solutions to achieve business outcomes
• Provide documentation of application solutions
• Work with the business teams to actively look for application related improvements
• Create presentations and documentation used to explain Teams’ strategic direction to various internal stakeholder groups and leaders
• Work with the developers and other technical staff to translate business requirements to system design
• Adhere to BTL’s processes for Change Management, Incident Management, etc. as applicable
• Drive a project to a clearly defined scope with traceable and testable requirements
• Document how to use the ServiceNow applications
• Train associates on the various tools and applications in ServiceNow
• Monitor and triage the ticket queue to groom ServiceNow requests
• Produces project documentation such as project initiation documents, detailed business requirements, diagrams and use cases
• Coordinate requests form and request process owners to determine the design of the form within ServiceNow, required fields, workflow and process guides
• Provides clear written and verbal communications to project team
• Work with the developers and other technical staff to translate business requirements to system design. Create requirements documentation, test plans, test cases and conduct functional testing, as needed. Plan and coordinate user acceptance testing, as needed
• Provide consulting to technical, sales, service line and operational staff as required
• Assist in the preparation of client presentations concerning project scope, timeline, activities, issues, and progress as required
• Worked in IT Service Management space, and has understanding of ServiceNow
• Support patching and upgrade process
• Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decision
• Manage Demand and SDLC process for the team using the Agile development module within ServiceNow
• Adhere to BTL's processes for Change Management, Incident Management, etc. as applicable
• Participate in the investigation and resolution of complex and unusual problems
• Recommend changes to established methods, suggests alternative solutions and new methods, to improve quality and increase productivity
• Interact with subject matter experts, application development, implementation support and production support staff to define functional specifications that meet users requirements and are technically appropriate
• Communicate with the Project Managers and assists in the management of client expectations
• Create and maintain BSA deliverables as mandated in our development life cycle
• Provide support for creation and maintenance of project documentation as per development life cycle
• Estimate timelines for the requirements phase of the project and ensure that the requirements are scheduled in manageable components
• Provide input for post-implementation review document and implement corrective procedures
• Broad business and management knowledge
• Identify and document requirements for enhancements
• Create test scripts for use in Quality Center

List of Typical Skills For a Servicenow Business Analyst Resume

Skills for servicenow business analyst resume.

• Understanding of Verification & Validation Techniques (Testing & Reviews)
• Experience of developing or administering a ServiceNow platform instance
• History of analyzing business situations and working within a group environment to provide efficient and effective software solutions
• Experience developing and documenting business requirements
• Experience in developing test scripts and conducting functional tests in ServiceNow
• ) Experience working as a Business Analyst within an ITIL framework, implementing service desk tools (Remedy, CA Service Desk)
• Experienced with formal SDLCs and business analysis methodologies; Working knowledge of business analysis documentation standards including user stories
• Experience using standard project tools including Microsoft Project, Excel and PowerPoint
• Recent hands-on experience implementing and maintaining a medium to large ServiceNow environment
• Experience in training for user applications, specifically ticketing systems
• Experience in gathering and documenting customer requirements for software development
• Previous experience in working within the ServiceNow Platform, using multiple modules
• Strong understanding of technology and systems
• Experience of working with third party suppliers/vendors
• Solid understanding of ServiceNow platform and related applications
• Excellent attention to detail; maintaining high standards for quality and accuracy
• Form good working relationships with internal ServiceNow customers
• Experience working with Agile Project Teams
• Experience in IT consulting as a business analyst
• Experience in developing user stories, use cases and detailed requirements
• Experience in creating ServiceNow process flows and dashboards and reports
• Experience in gathering business, technical, and functional requirements for large-scale IT projects
• Experience working with ServiceNow suite of products
• Experience documenting requirements, processes and overall workflows in Navvia
• Experience in documentation writing for software applications
• Experience configuration, implementation and training/handover of administration to client is required
• Knowledge and working experience in the system development lifecycle
• Experience in workflow analysis, design and process re-engineering principles
• Enhance existing functionality where appropriate to ensure it remains current and effective
• Experience of development, testing lifecycle SDLC, Agile methodologies
• Demonstrable experience of leading a process, product or application
• Workflow Diagramming experience
• Business Analysis experience in the IT Service Management space
• Strong knowledge of business analysis tools and methodologies
• Experience with Sitecore or other similar content management system highly desired
• User Centred Design (User Experience, User Interface Design and Business Process Design)
• Experience with ServiceNow administration and some development
• Experience leading a similar transition or integration projects. Example: ITSM tools like Remedy / ServiceNow, Monitoring tools, etc
• An understanding of Project Management processes and experience in similar projects of complexity and scale
• Two years of Business Analyst experience
• Understanding of different processes and methodologies like RAD, RUP, SDLC, BSA Methodology
• Understanding of IT concepts (Like Files/interfaces, structures, reports, UI, etc)
• Understanding of SDLC, Agile and other iterative development best practice
• Responsible for gathering, compiling and synthesizing information with regard to implementing business practice into ServiceNow
• Perform day to day support, administration and maintenance of the ServiceNow platform, including case and incident routing, data clean-up, and reporting
• Responsible for meeting with department heads and stake holders to gathering and documenting business requirements for ServiceNow integration
• Translate technical complexities to project stakeholders, ensuring understanding of design decisions
• Provide reporting and report training
• Work with the lead Administrators and Developers on various projects by gathering and documenting Request for Enhancement requirements
• Assist in analysis and reporting of testing defects when requested
• Perform on-going knowledge transfer and assist the PTC in developing its own ServiceNow support capabilities
• Knowledge of defect tracking tools
• Analysis Techniques (Competitive & Benchmarking Analysis, Stakeholder Analysis, Cost Benefit Analysis, Gap Analysis, Feasibility Analysis, SWOT Analysis, etc)
• Perform quality assurance testing strategies, plans and execution
• Exposure to working in Agile, SAFe or DevOps environments
• Document the process and tool functionality for training purposes
• Focus on details without losing sight of the big picture
• Knowledge of ServiceNow platform, including data schema creation, set-up of business process flows, user roles, and development of dashboards
• Solves moderately complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
• Perform testing of ServiceNow updates and new releases
• Creates/supports new system solutions or enhancements to existing system with appropriate change management and minimal rework
• Represent project stakeholders throughout planning, development, and release processes
• Support Platform Support Team in understanding business and test requirements
• Support ongoing operational maintenance and enhancements of our ServiceNow systems
• Provide support to resolve application issues and assist with troubleshooting
• Actively engage key business areas to assist in planning for application lifecycle as well as new and future business capabilities
• Contribute to multiyear business plan and maintain IT and Business alignment as pertains to business demands and evolving requirements
• Promote alignment with stakeholder groups and development of material that allows for clear, consistent communication and understanding
• Create requirements documentation, test plans, test cases and conduct functional testing, as needed
• Plan and coordinate user acceptance testing, as needed
• Assist in the creation or modification of process, knowledge base or training documentation
• Reconcile conflicts, deconstruct high level information into details, and distinguish user requests from underlying needs
• Responsible for producing functional and non-functional specifications as well as other deliverables related to ServiceNow integration
• Schedule and document customer, stakeholders and development team member meetings for the process of analyzing ServiceNow requirements and modifications

List of Typical Responsibilities For a Servicenow Business Analyst Resume

Responsibilities for servicenow business analyst resume.

• Experience with functional configuration
• Perform Scrum master role as needed
• Update documentation related to ServiceNow configuration and workflows
• Facilitate and support the rollout of new applications and enhancements in ServiceNow
• Advise on design and overall ServiceNow best practices
• Monitor health, usage and overall compliance of ServiceNow
• Gather requirements from customers to identify desired support needs
• Serve as a liaison between IT, vendors, and the supported business areas
• Provide updates and communication to customers, management and IT; escalate issues as appropriate
• Develop as-is and to-be business process flows and data models required by the department methodology for new system development or for process redesign
• Facilitate meetings in the business area to review business processes and identify information system requirements and/or needs. Understand the various business entities and cross divisional relationships
• Industry experience in analysis and documentation of Business Systems and the design, development, and implementation of software and hardware solutions, systems, or products
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization in both technical and user-friendly language
• Knowledge of IT business operations, objectives, and strategies as well as business process and information flow
• Engage, drive & support the expectations of Process Owners, Stakeholders & Senior Leaders
• Support the execution of the CMDB process
• Work with developers to enhance, improve, optimize and refine all requirements
• Coordinate communication between the various team for releases, defects and enhancements
• Drive technical conversations to determine roadmap's, tasks and initiatives
• Professional, adaptable and innovative leader with a focus on delivery
• Opportunity to learn about risk and governance in support of audit reviews as well as certifications like ISO 20001 and 9001
• Occasion to directly and indirectly influence change in our organization
• Proficient in MS Office applications: Word, Outlook, Excel, PowerPoint, SharePoint
• Knowledge of TransCanada's business strategies, practices, processes, and systems is considered an asset
• They are replacing CA Service Desk with ServiceNow as their full sledge service management tool for various functions including incident and change management, request management, release management, etc.
• Performs routine assignments independently; confers with higher level staff or management on complex or non-routine issues
• Has knowledge of best practices within Information Services
• Applies best practices and knowledge of business issues to improve processes
• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
• Manage multiple projects or work efforts simultaneously
• Develop and write procedures, communicate and collaborate with technical and non-technical staff and implement new procedures
• Prepare user documentation and training materials. Provides technical training and user support to business groups. Develops communication plans and related activities
• Serve as a liaison between various groups and facilitate the request process for enhancements
• Develops business unit application testing strategies, plans cases and conditions; tests and monitors efforts; assists with reviewing and approving new system behavior to ensure alignment with business requirements, processes, standards and objectives. Creates and communicates all testing deliverables
• Work closely with the ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams
• Experience of using business analysis tools/techniques to design and deliver business change
• Experience of working in a technology environment
• Monitor health, usage, and overall compliance of ServiceNow
• Business Needs Identification -Operates at a functional level in assessing and defining business need and areas for improvement. Actively seeks out opportunities to enhance and improve in line with strategic goals, proposing potential solutions through research
• Stakeholder Analysis & Change - Effectively identifies partners and builds and manages relationships according to individual stakeholder needs and levels of influence. Contributes to communication plans and change management for project and stakeholders
• Business Case and Benefits Management – Supports the business case definition, gaining business justification for investment including return on investment and benefits realization
• Solution Evaluation - Analyzes and assesses solution proposals and able to articulate supporting reasoning. i.e. assessing business readiness, maximizing value vs. spend. Work with architects to ensure that elaborated requirements are sympathetic to the solution design
• Awareness of ITILv3 Framework
• Gather business requirements and develop associated functional/technical specifications
• Challenge, negotiation and influence
• Presentation, Communication & Facilitation
• Benefits Management and Realisation
• Pharmaceutical business awareness//business domain knowledge
• ITILv3 Foundation certification or above
• Knowledge of Requirements Management Tool like Enterprise Architect
• Group data administration
• Travel required up to 60%
• Flexibility to adapt to different situations and to work with the business area of various backgrounds
• Proactive and able to complete tasks with minimal supervision
• Self-motivated, self-disciplined and with the ability to work to tight deadlines
• Experience with general management consulting, project or digital product management, and business requirements to frame new initiatives for the IT team and develop concept papers and discussion documents for policy and other business stakeholders
• Experience with gathering user input and conducting user research, including organizing and delivering Webinars, such as PowerPoint content creation, drafting execution timelines and invitations, survey development, arranging IT support, and communicating updates and deadlines to Webinar stakeholders
• Experience in the development of documentation, including concept papers, progress reports, presentations, meeting agendas, high-level requirement overview documentation, user guides, marketing, and training materials
• Two years of experience with ServiceNow
• Related ServiceNow BA experience

Related to Servicenow Business Analyst Resume Samples

Crm business analyst resume sample, intern, business analyst resume sample, risk business analyst resume sample, business analyst management resume sample, business analyst level resume sample, management & business analyst resume sample, resume builder.

DOWNLOAD Sample Resume For FREE!!! | ServiceNow Resume

To get shortlisted for an interview in any company. The first and most important thing is Resume or CV. I am not resume expert, the only thing which I want to do here is, to help those who are looking to create good resumes either it is of developer profile, admin profile, testing profile or any other profile. I received lots of ServiceNow resume as an interviewer and also receives lots of email where freshers and experienced professionals are asking for  ServiceNow resume samples or templates in word format. So, I thought why should I not share some resume formats with others from where they can download

CLICK TO DOWNLOAD SAMPLE RESUME

 ServiceNow resume and can modify those  ServiceNow cv's as per your skills and experience.

We all know the recruiters received hundreds of CV for any opening. So, it is very much required that  ServiceNow CV should be so good the recruiter select it in a single go.

The resume which I got from recruiter was the one which is already shortlisted by them for an interview. I am sharing my experience of seeing resume is, believe me, that when I look others resumes, it always gives me a motivation. Those (1, 2-4) page word files, pdf files tell that, people have lots of different skills, some have lots of technical skills and experience, some have good management skills and experience, some has experience in wide range of technologies. Some freshers belong to good colleges, some fresher have very good academic score, some freshers have done good projects in their industrial trainings. Resumes tells that there is wide scope to learn skills and to explore to stay updated in the IT profession.

Links to download ServiceNow resume is given below at the bottom of the article, you can directly navigate below and download the same.

To create good servicenow cv, there are various things which should be there is your resume either it is of any type or of any template. Let’s talk about it

Value of good ServiceNow Resume:

Resume is your first impression on recruiter or interviewer or employers. Resume or you Bio Data actually displays your skills, experience and qualities. It is most important tool of searching job and to get shortlisted for the interview.

When company has projects in queue or any existing project need resources than only company hire people right. So, companies do not have much time for hiring the good candidate or required candidate, so basis on the resume they decide to whom they have to interviewed for their project requirement and post that rejection and selection will be done. So good resume is must to get the opportunity to get selected for interview.

If the resume is good and impressive then it will get shortlisted in multiple companies, which means person will get multiple chance to get shortlisted and will get multiple opportunities. So, create you ServiceNow resume as good as you can to make your first impression strong.

What should be there in your resume to get it shortlisted?

Each and every resume sample or format should contain the below information, as:

• Your name, email id and phone number (If possible then you can also mention LinkedIn Id).
• Academic History
• Professional Experience
• Skills & Accomplishments

All the information should be crisp and clear. Now the thing is that how to display or in which format above information has be displayed in your resume. So, as I have already mentioned above that I am sharing various ServiceNow resume format. You can download the same and edit as per your requirement. If you think you need more format, then please do contact us. I will share more resume format with you.

Things to take care while creating ServiceNow CV:

Some of the things are mentioned below:

1. Number of pages should 2 to 3 if you are experienced. For fresher 1-2 two pages are sufficient.

2. Resume does not contain formatting like tables, column etc. because many firms use some recruitment software which do not display resumes correctly when the resume have lots of tables and columns.

3. Information should be displayed in chronological order (means latest first and then previous)

4. Please do not enter false information in the resume. Let's say skill, for example if someone mentioned Angular JS and he don’t have knowledge of the same. Then if interviewer ask a very basic question of it and the person did not answer it, then it gave very bad impression or very negative impact on interviewer either the same is required in current opening. Please enter the information which you think you can answer if asked.

4. Use relevant keywords in your resume text in several places. For example, you are looking for ServiceNow developer role, then ServiceNow and ServiceNow developer text should be there in some places in your resume.

5. Font type and font sizes:   Calibri, Times New Roman and Georgia is good font type and font size for text can be (10-12) but for heading, Name and Contact information you can use a bit bigger font size for e.g. (12-15)

Below is link to download ServiceNow Resume samples or Templates:

Note: you will be redirected to ours another website from you can directly download the format, if you want the same in your email Id, then please do send us email for the same mentioning experience, we will send the same but it will take some time, hope you understand.

We hope all the information shared above related good ServiceNow cv creation will be helpful and Download ServiceNow resume samples help you to create ServiceNow resume. If you need any information on any of ServiceNow topic and concepts then feel free to contact us. Based on seekers inputs we come up with new topics and articles. All the very best for your future. If you feel this is helpful then please do share it will others too who are looking for the same.

3 comments:

Thank you very much for your guidance

I have seen your few YouTube videos for Certified Service Now Administration Exam and it helped me understand completely. Thank you so much for such great support!!

It would be great if you could help us on how to create Service Catalog Task in Flow Designer. Thank you so much once again!

Thankyou !!!!

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ServiceNow Sample Resumes

Please find the following ServiceNow Sample Resumes :

Servicenow sample resumes for 0 -2 years of experience download 1121 downloads, servicenow sample resumes for 0 -5 years of experience download 1012 downloads, servicenow sample resumes for 5+ years of experience download 945 downloads, boost your job search with our servicenow resume.

Our expert-approved Industry’s Best Downloadable Templates are suitable for all levels – Beginner, Intermediate and Advanced professionals. IT Professionals or IT beginner can use these formats to prepare their resumes and start to apply for IT Jobs. ACTE also offers advanced  ServiceNow Interview Questions  to crack your interviews along with free ServiceNow Tutorials . Let us Hurry!

Just Three Simple Steps:

Click on the Download button relevant to your experience (Fresher, Experienced). Fill your email Id for which you receive the ServiceNow resume document. Download your resume, Easy Edit, Print it out and Get it a ready interview! Best Wishes From ACTE Team!!!

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Home » Jobs by Category » IT Software » ServiceNow Off Campus 2024 Recruitment Drive for Freshers

ServiceNow Off Campus 2024 Recruitment Drive for Freshers

ServiceNow Off Campus 2024 –  ServiceNow Recruitment 2024 is now open for freshers in Bangalore. Join as a Solution Architect (Services Sales) and kickstart your journey with ServiceNow Jobs 2024. ServiceNow Careers 2024 offers promising opportunities for graduates. Don’t miss out on ServiceNow Job Openings 2024 and take the first step towards a rewarding career in sales. To learn more information about ServiceNow Careers 2024 , read the below sections.

Table of Contents

ServiceNow Off Campus 2024 Recruitment Drive for Software Quality Engineer

Servicenow off campus 2024 recruitment drive for support engineer, servicenow off campus 2024 recruitment drive for staff network engineer, servicenow off campus 2024 recruitment drive for services development manager, servicenow off campus 2024 recruitment drive for technical writer, servicenow off campus 2024 – overview, servicenow off campus 2024 – job role.

• Be a strong evangelist of the ServiceNow value proposition aligned with customers’ objectives.
• Qualify customer opportunities in conjunction with the SAE.
• Develop a deep understanding of customer requirements and translate them to a high-level solution/ scope/ effort.
• Grow deal size by becoming a Trusted Advisor for the customer and manage alignment with their strategy.
• Provide continuity during the pre-sales process through engagement delivery.
• Commercial awareness – business case input, understanding of customers’ budgetary constraints.
• Write SoWs with a strong focus on prerequisites and risk management.
• Gain customer approval of the SoW scope and services description through multiple walk-throughs.
• Engage with internal delivery resources to request specialist scoping support where required.
• A bridge between the technical scope, architecture, and technical governance.

ServiceNow Off Campus 2024 – Skills

• An extensive career in Professional Services, ideally working also with a software OEM and the value proposition they bring for a customer.
• The ability to build strong relationships internally and externally, ensuring proper engagement with core teams and customers.
• Ability to talk to customers in their language, around their industry, and at the appropriate level across Executive, Business, and Technical stakeholders.
• Experience in creating and presenting, complex, multi-technology solutions while creating the link to the business value proposition.
• The ability to manage complex customer pursuits and invest time and resources appropriately.
• Ability to navigate tough conversations and challenging meetings with internal and external customers.
• Strong focus on ownership and execution against deadlines while managing multiple opportunities at a time.
• Capable of developing visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude.
• Strong aptitude for communicating complex business and technical concepts using visualization and modeling aids.

How to Apply for ServiceNow Off Campus Drive 2024?

To know more information about ServiceNow Job Openings 2024 follow the Freshersnow.com  website.

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Freshersnow.com is one of the best job sites in India. On this website you can find list of jobs such as IT jobs, government jobs, bank jobs, railway jobs, work from home jobs, part time jobs, online jobs, pharmacist jobs, software jobs etc. Along with employment updates, we also provide online classes for various courses through our android app. Freshersnow.com also offers recruitment board to employers to post their job advertisements for free.