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Customer Service CV Personal Statement Examples

Last updated : 31 January 2019

By Guest Author

If you are in a Customer Service role or seeking a new customer service role then your personal profile needs to be all about your experience in this area. There are many environments where people work in customer services and you need to make sure that you set yourself apart from the others and have slightly different skills.

To see an example personal profile, please see the below example you can use as a guide:

Related :  CV Personal Profile Example for Student

CV Personal Profile Example for Customer Service

I have X years experience of working in a Customer Service/Relations environment and I feel that throughout the years I have perfected my communication skills and ways of dealing with customers. I enjoy the variety of working with customers and I thrive on the challenges that this also brings when dealing with difficult customers or difficult situations such as complaints, returns when not warranted etc.

I like to work in a methodical and organised manner through using lists and keeping accurate records and logs so that I know where I am up to with my calls and customers and who I need to get back to and by what date etc. I think giving good customer service is very important and I like to ensure that I listen to my customer’s needs and requirements as well as being able to fulfil my duties as a Customer Service Assistant.

I am professional in my work, I pay great attention to detail and I remain calm and structured in my approach to my customers. I have gained enough experience to be able to deal with complaints and problem cases and I remain enthusiastic at all times.

I am now seeking more responsibility and feel that I am at a point where I can manage more customer accounts or manage a team of assistants and I am eager to continue progressing my career within customer services which I enjoy. I have achieved (any customer service awards internally or courses or anything that you are proud of).

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Guide to Excellent Customer Service Personal Statement Examples

Table of Contents

As a customer service professional, you want to ensure that your resume and personal statement reflect the skills employers are looking for. Writing an effective personal statement is vital for presenting yourself as the perfect job candidate – and it’s not always easy.

Here is a guide on writing customer service personal statement examples that will help you get noticed by hiring managers.

What Is a Customer Service Personal Statement?

A customer service personal statement summarizes your professional experience, qualifications, and goals as they relate to the customer service field. It is typically included in a resume or application form and should be tailored to the job you’re applying for.

What to Include in a Customer Service Personal Statement?

When writing a customer service personal statement , it is important to highlight your strengths and relevant experience. Utilizing keywords from the job description can help you demonstrate that you understand the role and what they expect of you. Ensure to include any customer service skills or qualifications in the job advertisement.

To get started, consider writing down some points about yourself and how they relate to the job:

• Your previous customer service experience
• Your communications skills
• Areas where you have gone above and beyond for customers
• Positive feedback from customers or employers
• Any awards or certifications related to customer service

Once you have gathered all this information, you can begin writing your customer service personal statement. Focus on demonstrating that you are a trustworthy and reliable employee passionate about providing exceptional customer service.

Tips on Crafting an Engaging Customer Service Personal Statement

1. start with a strong introduction.

Your introductory paragraph should clearly explain who you are and what’s unique about you as a customer service professional. Make sure it’s concise but gives enough information about yourself so that employers know why you’re the best candidate for the job.

2. Focus on Your Strengths

When writing your customer service personal statement, highlight any unique skills or qualities you have that would benefit the position. Showcase your ability to think on your feet, problem solves, handle customer complaints, and adapt quickly in a fast-paced environment.

3. Include Relevant Experience

When discussing your professional history, include any experiences related to customer service. For example, if you’ve previously worked in retail or hospitality, mention it, as this will demonstrate your familiarity with customer interactions.

4. Show Enthusiasm for the Job

You want employers to know that you’re passionate about customer service. So try and include some excitement in your statement by showing off your eagerness to learn and grow in the field. Make sure that hiring managers can see that you’re motivated and ready to hit the ground running.

5. Proofread Your Statement

Once you’ve finished writing your customer service personal statement, take a step back and double-check for any mistakes or typos. Everything must be spelled correctly, as hiring managers often look for attention to detail when reading through applications.

Customer Service Personal Statement Examples

If you’re finding it hard to start your statement, here are some customer service personal statement examples to inspire you:

 “I am an experienced customer service professional with over five years of experience in a call center setting. I have extensive knowledge of customer relations best practices and possess excellent communication skills. As a passionate customer service representative, I thrive in fast-paced environments and take great pride in providing exceptional customer experiences.”

“I have a degree in hospitality management and two years of retail experience. This makes me confident to say that I have the ability to provide top-notch customer service each and every time. My friendly demeanor and acute problem-solving skills make me an ideal candidate for any role in customer service. I am sure to be an asset to any team and look forward to the opportunity of joining your organization.”

“I have a dream for helping people and believe that my diverse professional background makes me uniquely qualified for this role. From working in sales and hospitality, to managing customer relations in both corporate and retail settings, I’ve had plenty of opportunities. I use them to hone my interpersonal skills and learn how to deal with customers from all walks of life. I’m confident that my communication abilities will make me a great addition to your team.”

By following these steps, you can craft an effective customer service personal statement that will help you get noticed by hiring managers . Remember to highlight your strengths, including relevant experience and qualifications, and showcase why you would make a great employee. A well-written personal statement will make your resume more likely to stand out from the competition!

Abir Ghenaiet

Abir is a data analyst and researcher. Among her interests are artificial intelligence, machine learning, and natural language processing. As a humanitarian and educator, she actively supports women in tech and promotes diversity.

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How to Write a Customer Service Personal Statement

• CV Templates & Advice
• Customer Service

Have you found the perfect customer service job ? Stand out from other applicants by writing a winning personal statement for your CV.

Follow our expert advice and guidance to create a customer service personal statement that successfully presents your knowledge, skills and experience to create a fantastic first impression.

We recommend using this 100-150 words to provide examples of how you match the job specification and why you are the perfect candidate for this role. If you’re looking for further advice, check out our  how to write a personal statement guide .

What to include in your customer service personal statement

Why you’re applying for the specific role:.

• Mention why are you applying for this specific job role.
• List what appealed to you about the job description.
• Highlight any previous experience you have had in customer service.
• List the skills you already possess that relate to this specific role
• List any relevant subjects you have studied.
• List your School/College/University
• List your relevant qualifications.

Your customer service experience:

• Mention previous experience and role if applicable.
• Give examples of personality traits that make you a great candidate.
• Mention any key skills that relate to the industry.

Short Example:

A confident, reliable and enthusiastic individual, with previous customer service experience. I enjoy helping clients, customers and individuals, and solving any problems that they may have. I am a great communicator, over the phone, face to face and via email. I strive to work well under pressure and love to keep myself, and my workflow organised. As an experienced customer service advisor I take an enthusiastic approach, combined with a friendly, genuine dedication to customer satisfaction.

If you’re applying for customer service jobs, we recommend that you also check out our customer service cover letter template .

Related links

• How to Write a CV
• 4 Hobbies & Interests Employers Like to See on a CV
• How to Write a Personal Statement

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Best CV Personal Profile Examples

What is a CV personal profile?

A personal profile, also known as a CV summary, is the opening statement of your CV. It is a short introduction which outlines your personal characteristics, telling the prospective employer what kind of a person you are, the attributes and qualities that you possess and the work experience that you have.

How to write a CV profile statement from scratch

When writing your personal profile, ensure it is:

• Short (no more than 6 lines);
• Relevant to the job you are applying for, and;
• Contains some real-world examples .

Be bold, be confident and talk about yourself in a positive way.

Your personal profile is not the place to be humble; it is your chance to be noticed and tell the potential employer exactly who you ‘really’ are and what you can do for them.

Warning: Do not go ‘over the top’ and give the impression that you are either very arrogant or simply too good to be true! Keep it balanced and realistic, bearing in mind the needs of the employer.

Click here if you want to see a bad example of a personal profile.

What information to include on a personal profile

The purpose of your personal profile is to concisely present your skills, qualities, work experience, and your career goals and ambitions. Consequently, you can mention anything from the following categories when constructing your personal profile:

Personal Qualities

• Self-motivated
• Having an eye for detail
• Management skills
• Communication skills
• Problem-solving skills
• Design skills
• 5 years experience in …
• Excellent track record of …
• Extensive background in …
• Previous work experience in …

An ideal statement should have at least one example for each of these three categories.

How long should my profile statement be?

There are no set rules about the length of a personal profile, however, it is highly recommended to keep it ideally within the 50/80-words boundary (no longer than six lines). The reason for this is because employers, in the first instance, tend to scan CVs rather than extensively read it. Keeping it short and to the point increases the chances that they will actually read it.

Furthermore, as the total length of a CV is only 2 A4 pages long, having a short statement frees us valuable space for other key sections of your CV such as the work experience, education and skills sections .

Winning personal profile CV examples from all job sectors

Business management cv profile.

• The candidate mentions their key personal skills and qualities that are relevant and important when managing a business.
• The candidate mentions their relevant work experience in the field, indicating that they are able to work within multiple job sectors.

IT CV profile

• The candidate correctly highlights their areas of expertise, such as designing websites, networking and managing databases. It is clear from these examples that the individual has a broad understanding of IT and would be able to work on a wide range of IT projects.
• The candidate reassures the prospective employer that although they are working in a very technical field, they have the ability to work with a wide range of people. Interpersonal and communication skills are key to any job.

Student CV profile

• The above personal statement is clear and informative, making it clear that the applicant is a student, currently completing their university degree, and are looking to work part-time in the industry.
• It is always a good idea, as the candidate has done in this example, to clearly mention your availability for work and also the reasons for why you are seeking work. “Making money” is not a good enough reason for an employer to give you a job. The candidate has mentioned that they wish to put into practice what they have learned and make a positive contribution to the employer.

HR CV profile

• The candidate highlights that they have previous work experience in Human Resources (HR), making them familiar with the payroll systems and employment law. Additionally, they indicate some personal qualities (such as interpersonal skills and being sensitive to people’s privacies) which would be highly beneficial for the role that they are applying for.

Manager CV profile

• The candidate not only states that they have three years’ of experience in management but they also mention the positive contribution that they made to that organisation. In this case, it was a significant improvement in the performance of the team that they were managing.

Sales/retail CV profile

• Just by looking at the profile statement of this individual, we can conclude that this person has thorough experience of sales and is able to handle the various aspects of the selling process. Additionally, their promotion indicates that they are a high achiever.

Teaching CV profile

• In just a few lines, the candidate demonstrates a great deal of compassion, empathy and care for young people and their futures. This level of care and concern, along with an enduring passion for teaching, are the key ingredients of being successful in any teaching careers.
• The candidate indicating that they are able to work with young children from all backgrounds and walks of life. This is important, especially when living in today’s multicultural and diverse societies.

Engineering CV profile

• The candidate correctly highlights their previous work experience and areas of expertise. This makes them look like a very competent and accomplished chemical engineer, increasing the chances of being invited for an interview.

Designer CV profile

• This is an effective statement because the candidate highlights their valuable 1st class degree in Graphic Design and previous work experience in the design industry. Additionally, the candidate makes mention of their personal qualities, such as having the ability to think outside the box, to further indicate their suitability for the job.

Hospitality CV profile

• The above is an excellent example of how profile statement should be constructed; it contains references to their previous work experience in the same industry, personal qualities that are relevant to the job (e.g. having a passion for food and socialising with people) and their job achievements (e.g. winning an award). Any employer reading this statement will have to think twice before they put it in the rejection pile!

Admin CV profile

• The candidate mentions their previous work experience project management and providing administrative support to businesses.
• This admin personal statement clearly demonstrates that the individual is aware of all the challenges that administrators face; working in a busy working environment, handling multiple projects simultaneously, prioritising tasks and achieving the highest standard of work.

Customer service CV profile

• The candidate indicates that they are able to resolve customer enquiries and complaints face-to-face, over the phone or via email. This ability enables them to work in a variety of different job settings, i.e. a call centre, on the shop floor or at a desk.
• Their statement contains a tangible example of accomplishment (i.e. successfully resolving 150 customer enquiries or complaints).

Media CV profile

• The candidate has included many examples of their previous work experience and competencies in the field. Any employer interested in hiring an experienced camera operator will most certainly be impressed and continue reading the remainder of their CV.

Healthcare CV profile

• The candidate highlights that they are able to work with a variety of different people, something which is essential as physiotherapists will be working with people from all backgrounds and ages.
• The statement includes personal qualities that are important to have as a physiotherapist, such as being caring and friendly. Although some careers advisors do not recommend generic words such as ‘caring’ and ‘friendly’, it is nevertheless recommended to include them if they truly reflect your personality and if the rest of the personal statement contains specific information which is not generic in nature.

Writer CV profile

• This profile is short and punchy, increasing the chances that it will be read in full by the prospective employers
• The candidate highlights their career achievements by stating that their works have been accepted and published by leading newspapers and magazines – a testimony to the high quality of their work.

Science CV profile

• This statement is short and to the point; highlighting all the important information such as the candidates work experience, expertise and some personal qualities and characteristics.

Do I need to include a personal statement on my CV? No, it is entirely optional to include a personal profile on your CV. However, it is generally recommended to include one, particularly as it serves as a little “About me” section at the top of your CV. Every written document has an introduction, why shouldn’t a CV?

Can I use the first person tense in my statement? Yes, the first and third person tenses are both fine to use – but not both. Decide on the one tense and stick to it.

Where should I include the profile statement on my CV There is no fixed place in which you should put your personal profile. Some candidates place it at the bottom of their CVs. Ideally, you should position it at the top of your CV.

What is the most important thing to include on a personal profile? Real-world examples and tangible performance indicators, for example; increased sales by x percent, managed x number of people, won such-and-such awards, improved productivity by x percent, etc. These types of information are highly valuable, as opposed to saying that you are the “best salesperson in the country” and not backing it up with any evidence!

Need help with other sections of your CV?

While you’re still here – don’t forget to check out our amazing How to write a CV guide for more practical tips on writing your perfect CV or this useful resource.

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CV examples

Customer Service CV

Shannon, a seasoned customer service professional, has selected the Cambridge template. After having worked in a series of customer-focused roles, this CV example showcases Shannon's ambition to find a senior role within the industry.

"Motivated and detail-orientated customer service professional with 10+ years of experience in leading teams in fast-paced environments. Track record of success in coaching, motivating, and guiding teams to achieve both business and personal career goals."

Table of contents

How to Write a Customer Service CV (Tips and Examples)

The customer service field has seen tremendous growth and provides abundant job possibilities. From retail stores to call centres, hospitality, and more, personnel must offer exceptional service and make sure customers are happy with their business. You play an essential role in the organisation with the aim of keeping customers satisfied while supporting the sales process.

Regardless of your experience, it is challenging to create a good CV that impresses recruiters and hiring managers. In today's world, appearances count for a lot, but several factors must be considered. They include content, writing strategy, format, template, and additional career-related documents. To increase your chances of success, we suggest you tailor your CV to a job description while ensuring it is applicant tracking system (ATS)-friendly .

Explore our CV templates to help you finish your application and apply with well-designed career documents.

Customer Service CV example

Download this customer service CV sample

Shannon, a Customer Service Team Leader, has selected the Cambridge template in this example. After working in customer-focused roles, this professional CV example and template highlight Shannon's ambition to find a senior position within the industry.

Interested in a cover letter? See our matching customer service cover letter example to help you streamline your application.

Customise this customer service CV example

What to include in a customer service cv.

Customer service is all about supporting your customers before and after to ensure an enjoyable experience with your brand or service. When writing a CV, it is essential to focus on the skills and qualities that make you an ideal candidate, similar to a secretary position. In addition, highlight your ability to support, interact and help others professionally.

The core CV sections typically include your personal profile, work experience, education, and key skills that target and align with your career goals. For more advice, see the article on how to improve your CV .

Focus on the skills and experience you have that are relevant to the role. Remember to be industry-specific and research the relevant terms associated with customer service. Adapting your CV to a specific role increases your chances of landing more interviews. Ultimately, recruiters or hiring managers want to see how and why you are the best candidate for the position. If you've got previous experience with from a web-chat job or excel in providing exceptional customer service working from home, make sure you highlight this in your CV.

How to write a personal profile for a customer service CV

A compelling personal profile , also known as a personal statement, should demonstrate your experience and soft skills, specifically showcasing why you are the right fit for the role. This section is your first opportunity to impress a recruiter with your customer service knowledge or experience. Therefore, this brief elevator pitch should accurately reflect your current motivations and objectives.

When describing yourself in this section, pay close attention to your sentences' structure, key phrases, and conciseness. To strengthen your writing further, use action verbs throughout your CV to demonstrate how you are proactive and accomplish objectives or tasks.

Customer service CV personal profile example

Motivated and detail-orientated Customer Service Team Manager with 10+ years of experience leading teams in fast-paced environments. Track record of success in coaching, motivating and guiding teams to achieve business and personal career goals. Equipped to optimise internal processes by transforming insights into strategic business actions with strong problem-solving, communication, and interpersonal skills.

Customer Service Advisor CV personal profile example

Seasoned Customer Service Advisor with over 6 years of experience navigating complex customer inquiries and resolving issues promptly. Recognised for leading high-performing teams and fostering a culture of exceptional service delivery. Adept at analysing trends to propose innovative strategies for enhancing customer satisfaction and loyalty. Seeking to leverage exceptional communication and problem-solving skills to ensure seamless customer interactions while maintaining a strong focus on efficiency and quality.

Customer Service Assistant CV personal profile example

Energetic Customer Service Assistant with 3 years of experience, passionate about delivering top-notch assistance to customers. Adept at multitasking and handling diverse customer needs in a dynamic environment. Known for exceptional organisation skills and attention to detail, ensuring accuracy in handling customer inquiries and transactions. Quick to learn and eager to contribute positively to team success through a collaborative approach and a strong commitment to providing excellent service.

Customer Service Part-time CV personal profile example

Proactive Customer Service Part-time Professional with 1 year of experience. Eager to apply a customer-centric approach gained from previous experiences in providing support and resolving issues effectively. Possesses a strong work ethic and commitment to delivering exceptional service, balancing flexibility with reliability in meeting the demands of clients. A quick learner with a passion for contributing positively to a team while acquiring new skills and experiences in a customer-facing environment.

Customer Service Internship CV personal profile example

Ambitious Customer Service Intern seeking to land a job as a Junior Customer Service professional. Adept at leveraging theoretical knowledge in customer relations to contribute effectively within a team. Seeking to apply excellent communication skills and a proactive attitude in assisting with customer inquiries and support tasks. Enthusiastic about absorbing insights, honing skills, and gaining practical experience to lay a solid foundation for a successful career in customer service.

What skills to put on a customer service CV

To succeed in related customer service roles, such as a shop assistant or call centre agent, job seekers need solid communication abilities, ability to adapt, and know-how of company and product value. Having the right skills can benefit your CV, even if you lack experience or if you’re applying for a more experienced role, such as a Customer Service Manager.

Your CV should include a mixture of hard, soft, and transferable skills. Hard skills are measurable and easily defined, while soft skills describe personal qualities and traits. Transferable skills are gained throughout your personal and professional life. If you’re new to the job market, a recent graduate, or have little experience, consider creating a skills-based CV .

Below are examples of skills to include on your CV, and you can get more insight into how to add skills to your CV.

Examples of soft skills:

Adaptability

Communication

Effective listening

Decision-making.

Examples of hard skills:

Customer service skills

Sales and marketing

Team management

Product knowledge.

Examples of transferable skills:

Problem-Solving

Time-management

Collaboration.

Discover more skills by reading our cashier CV example article.

How to write work experience on a customer service CV

List your relevant experience and research the job you are targeting. Use action verbs and keywords from a job posting to summarise your duties. We suggest aiming for three to six lines to describe your work responsibilities and measurable achievements. Thus, structuring your work experience section like this ensures you create an eye-catching and effective CV.

Explore our hairdresser, cabin crew member , or bartender CV example articles for more inspiration.

When writing your CV, list your most recent experience. Additionally, if you have experience over 15 years old, we suggest leaving them out and highlighting the transferable skills developed within that role within the additional experience section of your CV instead. For more tips on how to write this section, refer to our work experience guide .

Examples of work experience for a customer service CV:

Customer Service Team Leader, Microsoft, UK, London, 2020-2022

Directed and supported a team of 15 customer service representatives in managing a diverse client portfolio of 50+ accounts within the Dynamics CRM framework. Conducted extensive market research to identify evolving customer needs, adapting sales strategies to better cater to these requirements. Cultivated robust client relationships through proactive communication, frequent follow-ups, and swift responsiveness to client inquiries and concerns. Collaborated with the marketing department to develop and execute customer-centric campaigns aimed at enhancing client engagement and satisfaction.

Led the acquisition of new B2B clients, contributing significantly to a noteworthy £1.2 million increase in sales revenue within the inaugural year.

Consistently surpassed monthly and quarterly sales targets, exceeding benchmarks by an average of 20%, resulting in increased customer satisfaction and retention rates.

Conducted product demonstrations and tailored training sessions that led to a substantial 30% increase in client product adoption rates.

Customer Service Advisor, Amazon UK, 2015 - 2023

Managed a diverse portfolio of national accounts generating annual revenues exceeding £20 million, focusing on delivering exceptional customer service and support to key clients within Amazon UK. Improved collaboration between regional account managers to ensure consistent service delivery, aligning actions with customer service objectives.Analysed customer feedback and market trends to devise strategies that enhanced customer experience and satisfaction. Provided guidance and mentorship to a team of account coordinators and analysts to achieve service-orientated goals.

Achieved a remarkable annual revenue growth of 15% by implementing customer-centric service plans and initiatives, resulting in improved customer loyalty and retention.

Successfully negotiated and maintained high-value contracts, resulting in a 25% increase in overall customer satisfaction scores across the national account portfolio.

Implemented customer-focused operational changes, leading to a 40% increase in client satisfaction scores and increased positive feedback.

Customer Service Representative, Global Enterprises Inc., London, 2018-2021

Managed client relationships within the Dynamics CRM framework, focusing on providing exceptional customer service and exceeding client expectations. Conducted continuous customer research to adapt sales approaches and identify opportunities to enhance the overall customer experience. Prioritised proactive and empathetic communication to address client inquiries promptly and effectively. Conducted product demonstrations and tailored training sessions to ensure seamless product adoption and customer satisfaction.

Instrumental in acquiring new B2B clients, contributing significantly to generating £1.2 million in sales revenue within the initial year.

Achieved an average 25% increase in client satisfaction scores through personalised and attentive customer service, fostering long-term client relationships.

Conducted training sessions resulting in a substantial 35% increase in product adoption rates among clients, leading to increased customer loyalty and repeat business.

Remember to tailor your CV to be job-specific and refer to the role requirements on the job post to make your work experience relevant.

How to write a customer service CV with no experience

If you have little to no work experience, highlighting your relevant qualifications and certifications in customer service can effectively demonstrate your transferrable skills on your CV. Shift the attention from work experience to your relevant qualifications and certifications and place them at the top of your CV.

If you’re a school leaver , we suggest highlighting your A-levels, GCSE, or equivalent qualifications in English and sciences. Usually, a university degree may not be necessary, but employers would expect you to hold customer service-related qualifications, such as a Customer Service NVQ or BTEC in the UK. To learn more, read on how to create a skills-based CV .

Example of customer service CV with no experience:

Customer Service Intern, Boots UK, London, UK, 2022-2023

Collaborated closely with the customer service team, managing client inquiries and providing assistance to ensure customer satisfaction. Conducted research to identify emerging needs and preferences of clients, contributing insights to refine customer service strategies. Actively engaged in client interactions, responding promptly to inquiries and resolving issues to maintain high customer satisfaction.

Assisted in the onboarding of 10 new clients, supporting the initial stages of client acquisition and contributing to the growth of customer engagement.

Contributed to the improvement of customer service processes by suggesting and implementing innovative ideas during team meetings.

Participated in training sessions, absorbing knowledge and developing practical skills to enhance customer interactions.

How to write additional experience for a customer service CV

Customer service is a broad industry. Use this to your advantage and mention the various skills, duties, and tasks involved in this sector. An ideal customer service manager should have a wide range of experience to be successful. In addition to the core skills and knowledge required for the role, try listing additional courses and certificates on a CV to boost your chances of success further.

Use the additional experience section to highlight experiences that might be short-term or outdated. Try to include key responsibilities, achievements , and experiences within volunteer roles or previous employment where you had to supervise, manage or work within a team. If you need more inspiration, you can add hobbies and interests to your CV.

How to list education on a customer service CV

In the UK, you are not required to undergo higher education to achieve a customer service manager role, nor as an assistant. Yet, it is crucial to complete secondary or tertiary education and have GCSE qualifications. Most recruiters are less concerned with qualifications or certificates for this role. Instead, they focus on possessing good hands-on experience and relevant skills or qualities to perform in a role.

When structuring education on a customer service CV, we suggest following a chronological CV format to make your application professional and easy to read. The details you should include in your education section are straightforward. Just mention the name of the school, its location, date of graduation, and the degree/diploma/certificate obtained. This should suffice for a customer service CV as far as hiring managers and recruiters are concerned.

Examples of education for a customer service CV:

Customer Experience Management, University of Manchester, 2020

BA (Hons) in Hospitality and Customer Relations, London School of Economics and Political Science

Business Administration, University of Edinburgh, 2021

For those without experience, highlight relevant qualifications or other experience to make your application appear more substantial. Refer to our graduate article if you need more ideas on improving your CV.

Key takeaways

It’s time to wrap up and summarise the essential points from this guide to writing a winning customer service CV. The key it to keep your CV tailored, relevant, and specific to your target job's needs. See our final key takeaways below:

Next steps?

When you're short on time and need a rapid CV turnaround, our expert team can handle the entire process with pre-prepared, stylishly formatted CV and cover letter templates . Explore our easy-to-use CV Builder with a job finder tool for navigating the job market effortlessly. We help structure winning applications, including top-notch customer service CVs, to land your dream role. To find out more about this, consult our CV Writing Service team.

Discover our modern CV article to ensure you stay ahead of the competition!

Looking to create a professional CV?

What education should you have to apply for a customer service position.

Depending on the industry, most applicants need GCSEs and secondary education for all customer service assistant roles. However, for higher-level roles such as store manager, you may be asked to have a higher education qualification or certificates to support your application. Nowadays, there are an increasing number of work from home jobs in customer service, which do not require further education and are very flexible. Learn more about remote and hybrid working opportunities .

How should you describe customer service skills on a CV?

Ensure this section is actionable and demonstrates how these skills relate to your job and responsibilities. For example, when describing customer service skills on a CV, you must focus on what experiences or tasks you have completed that make you competent and skilled for the role. Back your descriptions up with evidence and support your claims.

How should you say that you have customer service experience?

Provide an example of how you performed excellent customer service or demonstrated competencies for the role. Refer to the relevant skills and qualities listed in this article and the keywords and requirements in the job posting. It may be better to emphasise transferable and soft skills, as these can be acquired more easily.

What are the top 5 customer service soft skills on a CV?

The main qualities of customer service revolve around three Ps: professionalism, patience, and a people-orientated approach. As for the CV skills, we suggest including the following:

Problem-solving

Conflict resolution

Time management.

Refer to how to add soft skills to a CV for more details.

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26 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 26 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned.If these kinds of details paralyze you, take a breath; now, start off your  resume-building  adventure with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use our  resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

Resume personal statement examples

If you want to secure job interview, you need a strong personal statement at the top of your resume.

Your resume personal statement is a short paragraph which sits at the very top of your resume – and it’s aim is to summarize the benefits of hiring you and encourage employers to read your resume in full.

In this guide I have included 17 resume personal statement examples from a range of professions and experience levels, plus a detailed guide of how to write your own personal statement that will get you noticed by employers

Resume templates 

17 resume personal statement examples

To start this guide, I have included 10 examples of good personal statements, to give you an idea of how a personal statement should look , and what should be included.

Note: personal statements are generally used by junior candidates – if you are experienced, check out our resume summary examples instead.

College graduate resume personal statement (no experience)

Although this college graduate has no paid work experience , they compensate for it by showcasing all of the skills and knowledge the have gained during their studies, and demonstrating how they apply their knowledge in academic and personal projects.

When you have little or no experience, it’s important to draw out transferable workplace skills from your studies and extracurricular work, to showcase them to employers.

College graduate resume personal statement (part time freelance experience)

This candidate has graduated college with a degree in biochemistry but actually wants to start a career in marketing after providing some digital freelance services to fund their studies.

In this case, they haven’t made much mention of their studies because they aren’t relevant to the marketing agencies they are applying to. Instead they have focused their personal statement around their freelance work and passion for the digital field – although they still mention the fact they are degree educated to prove their academic success.

High school leaver resume personal statement (no experience)

This candidate is 16 years old and has no work experience whatsoever, but they compensate for this by detailing their academic achievements that relate to the roles they are applying for (maths and literacy are important requirements in finance and accountancy roles).

They also add some info on their extracurricular activities and high school work-placements, to strengthen this student resume further.

Top tips for writing a resume personal statement

• Thoroughly research the jobs and companies you are planning to apply for to identify the type of candidate they are looking for – try to reflect that in your personal statement
• Don’t be afraid to brag a little – include some of your most impressive achievements from education, work or personal life
• Focus on describing the benefits an employer will get from hiring you. Will you help them to get more customers? Improve their workplace? Save them time and money?
• If you have no work experience, demonstrate transferable workplace skills from your education, projects, or even hobbies

High school leaver resume personal statement (part time experience)

Although this person has only just left high school, they have also undertaken some part-time work in a call center alongside their studies.

To make the most of this experience, they have combined their academic achievements with their workplace exposure in this personal statement.

By highlighting their future studies, summer programme involvement, work experience and expressing their ambitions to progress within sales, this candidate really makes an appealing case for hiring them.

College leaver resume personal statement (no experience)

This candidate has left college with good grades, but does not yet have any work experience.

To compensate for the lack of workplace exposure, they have made their honor results prominent and highlighted skills and experience which would benefit the employers they are targeting.

Any recruiter reading this summary can quickly understand that this candidate has great academic achievements, a passion for IT and finance and the ability to transfer their skills into an office environment.

College student resume personal statement (freelance experience)

As this student has picked up a small amount of freelance writing work during their studies, they have made sure to brag about it in their personal statement.

They give details on their relevant studies to show the skills they are learning, and boost this further by highlighting the fact that they have been applying these skills in a real-life work setting by providing freelance services.

They also include key action verbs that recruiters will be looking for , such as creative writing, working to deadlines, and producing copy.

Academic resume personal statement

Aside from junior candidates, the only other people who might use a personal statement, are academic professionals; as their resume’s tend to be more longer and detailed than other professions.

This candidate provides a high level overview of their field of study, length of experience, and the roles they have held within colleges.

High school leaver resume personal statement with sports experience

Although this person has no work experience, they are still able to show employers the value of hiring them by selling their other achievements and explaining how they could benefit an organization.

They expand on their sports club involvement to demonstrate their teamwork, leadership skills, communication and motivation, which are all important traits in the workplace, and will be looked upon favourably by recruiters and hiring managers.

They also draw upon their future plans to study business studies at college and take a part time job, to further prove their ambition and dedication.

History graduate resume personal statement

This history graduate proves their aptitude for both academic achievement and workplace aptitude by showcasing valuable skills from their degree and voluntary work.

They do this by breaking down the key requirements for each and showing how their skills could be beneficial for future employers, such as listening, communication, and crisis management.

They also describe how their ability to balance studies alongside voluntary work has not only boosted their knowledge and skills, but also given excellent time management and organizational skills – which are vital assets to any employer.

Law graduate resume personal statement

This legal graduate makes the most from their college work placements by using it to bulk out the contents of their resume personal statement.

They include their degree to show they have the necessary qualifications for legal roles, which is crucial, but more importantly, they showcase how they applied their legal skills within a real-life work setting.

They give a brief overview of the types of legal professionals they have been working alongside and the type of work they have been carrying out – this is all it takes to get the attention of recruiters and show employers they have what it takes to fulfil roles in the legal sector.

Medical student resume personal statement

This medical student proves their fit for the role by showcasing the key skills they have gained from their studies and their work experience placements.

In just these few sentences, they are able to highlight the vast amount of experience they have across different disciplines in the industry, something which is particularly important in the medical sector.

As they have not graduated yet and are still studying, they have provided proof of their most recent grades. This can give the recruiter some indication as to the type of grade they could be graduating with in the near future.

Masters student resume personal statement

This masters student has started by specifying their area of study, in this case, accounting, and given details about the specific areas of finance they are most interested in. This can hint towards their career goals and passions.

They have then carefully listed some of the key areas of accounting and finance that they are proficient in. For example, business finance, advanced corporate finance and statistics.

They have also outlined some of the transferable skills needed for accounting roles that employers will be looking out for, such as communication, attention to detail and analytical skills.

Finance student resume personal statement

As this finance student has recently undertaken some relevant work experience, they’ve made sure to shout about this in their personal summary.

But more than this, they have included a list of some of the important finance skills they gained as a result of this work experience – for example, financial reporting, processing invoices and month-end reconciliations.

Plus, through power words and phrases such as ‘prevent loss’ and ‘improve upon accuracy and efficiency’, they have also showcased how they can apply these skills in a workplace setting to benefit the potential employer.

Internship resume personal statement

This digital marketing professional has started their personal summary by outlining their most relevant qualifications and work experience, most notably their freelance role as a content manager.

They have also provided examples of some of the key marketing skills that potential employers might be looking for, including very detailed examples of the platforms and tools they are proficient in – for example, LinkedIn, Twitter and Pinterest.

They have then closed their statement by giving a detailed description of the type of role or opportunity they are looking for. In this case, an in-house position in a marketing company.

College graduate career changer personal statement

Switching careers as a college graduate can be tough. Especially when it comes to writing a personal statement that will attract employers in your new chosen field.

This candidate is looking to move from history teaching into journalism, so they have created a statement which briefly mentions their current workplace, but mainly focuses on highlighting transferable skills which are relevant to journalism. They achieve this by discussing the writing skills they use in their current role, and mentioning their hobby of writing – including some publications they have been featured in for extra brownie points.

Business management graduate personal statement

This business management proves their ability to work within a junior business management position by swiftly highlighting their impressive degree (to ensure it is not missed) and summarizing some of the real-life experience they have gained in management during their college placements and volunteering. They do not let their lack of paid work experience, stop them demonstrating their valuable skills.

PhD graduate

PhD graduate roles attract a lot of competition, so it’s important that your resume contains a personal statement that will quickly impress and attract recruiters.

This candidate provides a short-but-comprehensive overview of their academic achievements, whilst demonstrating their exceptional level of knowledge in research, languages and publication writing.

By highlighting a number of skills and abilities that are in high-demand in the academic workplace, this resume is very likely to get noticed and land interviews.

How to write a personal statement for your resume

Now that you’ve seen what a personal statement should look like and the type of content it should contain, follow this detailed guide to one for your own resume – and start racking those interviews up.

Guide contents

What is a resume personal statement?

Resume personal statement or resume summary, personal statement format, what to include in a resume personal statement.

• Personal statement mistakes

How to write persuasively

A personal statement is a short paragraph at the top of your resume which gives employers an overview of your education, skills and experience

It’s purpose is to capture the attention of busy recruiters and hiring managers when your resume is first opened – encouraging them to read the rest of it.

You achieve this by writing a tailored summary of yourself that explains your suitability for the roles you are applying for at a very high level, and matches your target job descriptions .

One question candidates often ask me is , “what is the difference between a personal statement and a resume summary?”

To be honest, they are almost the same – they are both introductory paragraphs that sit at the top of your resume… but there are 2 main differences:

A personal statement tends to be used more by junior candidates (college graduates, high school leavers etc.) and is relatively long and detailed.

A resume summary tends to be favoured by more experienced candidates , and is shorter in length than a personal statement.

Note: If you are an experienced candidate, you may want to switch over to my resume writing guide , or example resume summaries page.

To ensure you grab recruiters’ attention with your personal statement, lay it out in the following way.

Positioning

You need to ensure that your personal statement sits at the very top of your resume, and all of it should be totally visible to readers, without the need to scroll down the page.

Do this by reducing the top page margin and minimizing the space taken up by your contact details.

This will ensure that your whole personal statement can be seen, as soon as your resume is opened.

We have a resume template which can help you to get this right.

Size/length

Your personal statement needs to contain enough detail to provide an introduction to your skills and knowledge, but not so much detail that it bores readers.

To strike the right balance, anything between 8-15 lines of text is perfect – and sentences should be sharp and to-the-point.

As with the whole of your resume , your personal statement should be written in a simple clean font at around size 10-12 to ensure that it can be read easily by all recruiters and employers.

Keep the text color simple, ensuring that it contrasts the background (black on white is best) and break it into 2 or even 3 paragraphs for a pleasant reading experience.

It should also be written in a punchy persuasive tone, to help you sell yourself and increase your chances of landing interviews , I cover how to do this in detail further down the guide.

Quick tip: A poorly written resume will fail to impress recruiters and employers. Use our quick-and-easy Resume Builder to create a winning resume in minutes with professional resume templates and pre-written content for every industry.

Once you have the style and format of your personal statement perfected, you need to fill it with compelling content that tells recruiters that your resume is worth reading.

Here’s what needs to go into your personal statement…

Before you start writing your personal statement, it’s crucial that you research your target roles to find out exactly what your new potential employers are looking for in a candidate.

Run a search for your target jobs on one of the major job websites, look through plenty of adverts and make a list of the candidate requirements that frequently appear.

This research will show you exactly what to include in your personal statement in order to impress the recruiters who will be reading it.

Education and qualifications are an important aspect of your personal statement, especially if you are a junior candidate.

You should highlight your highest and most relevant qualifications, whether that is a degree or your GED. You could potentially go into some more detail around modules, papers etc. if they are relevant to the roles you are applying for.

It’s important that you discuss the experience you have gained in your personal statement, to give readers an idea of the work you are comfortable undertaking.

This can of course be direct employed work experience, but it doesn’t have to be.

You can also include:

• High school/college work placements
• Voluntary work
• Personal projects
• Hobbies/interests

As with all aspects of your resume , the content should be tailored to match the requirements of your target roles.

Whilst discussing your experience, you should touch upon skills used, industries worked in, types of companies worked for, and people you have worked with.

Where possible, try to show the impact your actions have made. E.g.  A customer service agent helps to make sales for their employer.

Any industry-specific knowledge you have that will be useful to your new potential employers should be made prominent within your personal statement.

For example

• Knowledge of financial regulations will be important for accountancy roles
• Knowledge of IT operating systems will be important for IT roles
• Knowledge of the national curriculum will be important for teachers

You should also include some information about the types of roles you are applying for, and why you are doing so. Try to show your interest and passion for the field you are hoping to enter, because employers want to hire people who have genuine motivation and drive in their work.

This is especially true if you don’t have much work experience, as you need something else to compensate for it.

Resume personal statement mistakes

The things that you omit from your personal statement can be just as important as the things you include.

Try to keep the following out of your personal statement..

Irrelevant info

Any information that doesn’t fall into the requirements of your target roles can be cut out of your personal statement. For example, if you were a professional athlete 6 years ago, that’s great – but it won’t be relevant if you’re applying to advertising internships, so leave it out.

Generic clichés

If you are describing yourself as a “ dynamic team player with high levels of motivation and enthusiasm” you aren’t doing yourself any favours.

These cliché terms are vastly overused and don’t provide readers with any factual details about you – so keep them to a minimum.

Stick to solid facts like education, skills , experience, achievements and knowledge.

If you really want to ensure that your personal statement makes a big impact, you need to write in a persuasive manner.

So, how do you so this?

Well, you need to brag a little – but not too much

It’s about selling yourself and appearing confident, without overstepping the mark and appearing arrogant.

For example, instead of writing.

“Marketing graduate with an interest in entering the digital field”

Be creative and excite the reader by livening the sentence up like this,

“Marketing graduate with highest exam results in class and a passion for embarking on a long and successful career within digital”

The second sentence is a much more interesting, makes the candidate appear more confident, throws in some achievements, and shows off a wider range of writing skills.

Quick tip: A poorly written resume will fail to impress recruiters and employers. Use our quick-and-easy Resume Builder to create a winning resume in minutes with professional templates and pre-written content for every industry.

Your own personal statement will be totally unique to yourself, but by using the above guidelines you will be able to create one which shows recruiters everything they need.

Remember to keep the length between 10-20 lines and only include the most relevant information for your target roles.

You can also check our college graduate resume example , our best resume templates , or our library of example resumes from all industries.

Good luck with the job hunt!