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Back Office Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the back office job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Running Rollover and maturity reports and manage payments in Advice Message Handler (release or put on Hold)
• Monitor settlements throughout the day and make sure that all is settled before deadline
• Ensure all requests from Audit are answered timely and provided with sufficient support
• Input all incoming and outgoing amounts on a special spreadsheet on a share drive with Front Office and Payment department for cash management
• Ensure all answers are provided timely to PAC team upon a cash break
• Pass manual adjustments through the general ledger (GL) in our accounting system Atlas II
• Provide backup coverage to other functions within unit when the team is short staffed due to a holiday or sick leaves and when there are cross-training between team members
• Processing all client closure requests, following the client closure process
• Liaising with a multidisciplinary team on various tasks
• Providing administrative support to the back office
• Provide support for extended service agreements pertaining cancellations, payment transfers, refunds, and charge backs
• Assist the Client Treasury Services Admin Team Supervisor with the monitoring of the Treasury Admin e-mail Inbox, ensuring all requests are actioned and the investigation of queries, under supervision, relating to tasks undertaken are completed to a satisfactory level
• To assist Guernsey with the reconciliation of Lloyds accounts by providing statements daily
• Match all Fixed Term Deposit confirmations and chase any outstanding, both via electronic and postal methods, ensuring all postal confirmations are forwarded to correct department
• Make sure that all activities of the team are in line with our internal procedures
• Optimize Nuclear Valves Sales department procedures and tools in order to improve our hit rate
• Provide advice on technical solutions and benefits
• Insure order entry and contract handover to the production team in time and in accordance with our service procedure
• Control the flow of France nuclear quotations in order to address customer’s inquiries in due time
• Set KPI for quotation and Order Entry
• Optimize use of Ffirst in the Sales Team
• Excellent customer service skills with the ability to diffuse difficult customer challenges and possess excellent problem solving skills
• Experience in a customer facing/call center environment highly desirable
• Knowledgeable in consumer card products
• Excellent interpersonal skills, highly motivated, self-starter, and driven for success
• Demonstrated ability to effectively and proficiently handle escalated customer issues
• Strong decision making ability
• Ability to multi-task and possess excellent problem solving / analytical skills
• Strong attention to detail
• Proficient knowledge of ATM Debit policy and procedures
• Strong ownership skills and the ability to self motivate

15 Back Office resume templates

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• Full end-to-end understanding of respective business processes and best practices in order to translate internal and external trends into deliverables for the business. Drive these initiatives by securing a sponsor, resources and budget to realize added value and contribution to innovation within business and GIT
• Continuously enhance the current system landscape towards customer satisfaction by performing projects or change requests through the IT process life-cycle (Analysis, Design, Implementation, Testing, Go-Live and Support)
• Together with our internal customers you are going to be responsible for designing and implementing solutions based on our adidas SAP Retail Template
• You drive for harmonization and standardization in the SAP Retail area and ensure that the governance team is playing a major role in projects and strategic decisions
• Drive for alignment across departments especially with focus on strategic roadmaps and Governance models
• Deep knowledge of Retail processes (End-to-End, from Store to DC) and related systems
• Ability to provide a clear framework for performance to direct reports or project team
• Ability to coach, guide and manage a (project)team
• Pro-active (engaging & impact-oriented) mindset, ability to think end-to-end
• Ability to be self-directed while working under tight deadlines
• Ability to work in a fast-paced environment with different international cultures
• Business- and solution-oriented, global mindset
• Strong numerical and analytical skills, experience in finance
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Ability to cope with change, make decisions and act comfortably with risk and uncertainty
• Expert knowledge of respective business processes and IT systems
• Strong strategic thinking and planning skills
• Strong experience in working on several projects simultaneously
• Strong communication (both written and verbal) and facilitation skills (small and large groups) especially when interacting with different levels of business
• Ability to travel, domestic or international, as required
• Fluent English (verbal and written),
• Four-year college or university degree with focus on Business Administration, IT or related areas, or equivalent combination of education and experience
• Minimum of 8+ years of progressive work experience in large-scale (IT) projects or program management or large-scale application service responsibility
• If required: 2–3 years of experience in managing a team

Middle / Back Office Operations Director Resume Examples & Samples

• Coordinating overall work plan for US client service group operations staff, which includes managing and monitoring work in progress
• Working closely with India operations managers to ensure that both locations are aligned at all times
• Performing regular review of MIS to monitor breaks and perform root cause analysis
• Acting as liaison between client and prime brokers and counterparts to facilitate break resolution when required
• Contributing to internal project initiatives regarding new product development, testing and implementation
• Overall client satisfaction including acting as the senior client relationship manager, ensuring there is a good dialogue between client and team and clients are kept abreast of internal changes and new initiatives
• Providing technical operations/industry knowledge to clients
• Prior experience with Equities, Fixed Income, Futures, FX, and Options a must
• Prior experience with syndicated loans a must
• Solid knowledge of corporate actions
• Prior supervisory experience
• Ability to delegate effectively

Investments Back Office Supv Resume Examples & Samples

• Implementing departmental policies and operating procedures to ensure maximum customer service and appropriate control over the processing of all transactions
• Ensuring payables and Solicitor are submitted properly and on a timely basis
• Trading and model management input oversight as well as daily trade reconciliation
• Drift reporting monitoring as prescribed
• Investment Account approval
• Business Continuity Plan Builder
• Assists in the prompt, efficient resolution to customer problems and or inquiries
• Assist COO with workflow associated with the growth initiatives for the division while providing oversight
• Provide training, coaching and guidance to team members
• Ensure compliance with all applicable regulations and policies relation to the IA operations, SEC guidelines, BWS Policies and Procedures, Code of Ethics and BBVA Compass Code of Ethics and Policies and Procedures
• Assist COO with Certification Training of all licensed Investment Advisor Representatives (approx. 240 to day – both International and Domestic) as required
• Answer escalated questions from team and IA Reps and from Brokerage Hotline
• Oversight of calls into the operations back office team
• Oversight of all back office operational activities
• Provide assistance to COO, as needed, with operational integration of new products onto the RIA platform
• Assistance with licensing to control access to enterprise systems
• Assist with the development and implementation of sound operating procedures which are consistent with overall policies and operating objectives in order to maximize customer satisfaction, comply with regulatory guidelines, control risk and maximize profit
• Writing and updating of operating procedures
• Provide assistance to COO with training program documentation as needed
• Assists with projects and duties as assigned by President and COO of BWS
• Coordination with Pershing trading department (ISS for model changes)
• Participation in BWS Operations Committee
• Participation in BWS Best Execution Committee
• At least five years of experience in Investment Back Office Operation
• Series 7, 65/66 and 24

Back Office Analyst Resume Examples & Samples

• 6+ months of related experience
• Previous experience with Commodities
• Microsoft Excel proficient
• 6+ months of experience in the Financial or Energy-related field
• Degree in Business

Back Office Team Lead Resume Examples & Samples

• Experience in Workforce management
• Experience in a call center
• Knowledge of the following Workforce management software: IEX TotalView
• Bilingualism (French & English) is required
• Knowledge of the following applications: Verint, Web Form, FastACT, NM1, Webcell, CASO, BM Portal, SQL, Symposium, Siemens Dialer Manager, Publisher, etc
• Familiar with the sales cycle and call flow (16 sec. to win, impact, etc.)
• Strong resistance to stress and pressure
• Ability to adapt to constant changes

Back Office Project Administrator Cinde Resume Examples & Samples

• At least 6 months experience in Responsible for providing project office administration support on GBS commercial engagements
• At least 6 months experience in Completes all project support activities in a timely manner and meets quality expectations
• At least 6 months experience in Follows Project Service Center defined best practice processes and procedures in the execution of responsibilities, and is able to provide support for tasks not documented by the PSC with guidance
• At least 6 months experience in Develops necessary professional, operational, system, tool and personal management skills to function effectively in a remote services environment. Works with PMO Lead and project teams

Level Operations Lte Ran Back Office Resume Examples & Samples

• 2nd Level Assurance Support Activities
• 2nd Level Incident Management
• Problem Management
• System Administration
• 2nd Level Billing Operations
• Position Qualifications
• Proven working experience in wireless industry on 4G/LTE networks in O&M environment
• Expert level understanding of 4G/LTE end-to-end Wireless Network Architecture including Radio Access Network, Optimization etc
• Advanced level knowledge of E/// RBS 6000 series (6102, 6201, 6301, 6601) and different types of configurations
• Solid understanding of mobile cellular acquisition and call flows for Voice, SMS and Packet Data Calls
• Experience of installation, commissioning and cable connections of E/// enodeB
• Oncall support to FM, NPO, FO and TRX during day/night time(as per roster)
• Handling of tickets and issues escalating from FO (FLO) and other stakeholders
• Customer complaint handling
• Investigation and analysis of critical technical fault for the LTE RAN network
• Responsible for KPI reporting and interpretation
• Incident reporting for outages and faults in LTE RAN network
• Perform all RAN Assurance related activities, including corrective maintenance, preventive maintenance (health checks), etc
• Proficient in AMOS/MOSHELL, OSS Common Explorer, XML scripting, BSIM, ONE and Linux
• Able to transfer knwledge and train other resources of the team

Newton Developer Front, Middle & Back Office Resume Examples & Samples

• Carry out the analysis, design, specification, testing, implementation and documentation of high quality, effective software (major projects and enhancements) for integration into the Newton systems environment
• Work closely with Team Leader, IT Project Managers and Business Analysts to agree development estimates and timescales
• Work closely with the Testing Team to agree testing strategy and timescales
• Communicate application development status/progress to IT Project Managers or Team Leader as required. Ensure that potential opportunities, risks and issues are identified and, if necessary, escalated in a timely manner
• Work with business customers, IT Project Managers and Business Analysts to agree system and technical design requirements
• Liaise with the support teams and other internal teams to provide handover, pre- and post-implementation support, including resolution of design, build, integration and implementation issues
• Undertake management of code released between environments as required
• Keep up-to-date with development technology trends and collaborate with other developers and Team Leaders/Managers to identify and evaluate appropriate technical components and languages, including Free Open Source Software (FOSS)
• Computer Science-related Degree or equivalent
• Significant, demonstrable professional development experience. Ideally this would be with an investment management company although this is not a prerequisite
• Extensive C# .NET development experience
• Knowledge of Object Oriented development methodologies
• Active participation in the full software development life cycle – analysis, design, development, testing, implementation and support. Experience of both waterfall and Agile SDLCs is ideal for this role
• Good technical background in relational database systems required. Experience of Oracle and/or SQL Server, including PL/SQL and T-SQL development
• Experience of, or exposure to, ETL/EDM Tools and middleware such as Markit EDM (formerly CADIS) is preferred
• Sound understanding of source/version control systems such as Subversion, TFS and Harvest. Experience of continuous integration tools such as TeamCity is preferred
• Common data transmission concepts including sFTP
• Experience of multiple platforms/operating systems. This includes Windows and UNIX (Solaris, AIX and/or Linux) within a distributed architecture. Knowledge of scripting languages is preferred

Cib-back Office Resume Examples & Samples

• To control the trade Capture of local Securities, FX and Money Markets trades processing and it’s Settlement
• To perform and ensure submission of Transactional Regulatory Reporting requirements set by the local superintendence and other local regulators
• Anti-Money Laundering monitoring and reporting
• Funds Transfer processing, both in COP and USD
• Nostro accounts and portfolio position control
• Assist in the Liquidity management and other reports to the Front Office
• To generate corporate metrics
• Problem resolutions for Client issues
• Monitor Back Office systems daily processing and escalate issues
• Progressive participation in Operations projects either related to processes enhancements, new products and Colombian market's implementations
• Interact with clients in order to confirm the economic trade details, either via phone or in writing
• Previous knowledge of the responsibilities described above, particularly around regulatory reporting requirements
• Able to work under pressure
• 5 years experience in similar Back Office roles
• Bachelor degree in Accounting, Business Administration, or related to Financial institutions

Cib-operations Back Office Equities Resume Examples & Samples

• Be able to work under pressure
• Results oriented and organized
• Sensible use of confidential information and urgency of processing transactions on the table
• Requierement
• Currently pursuing career in Finance, Economics or Management
• Currently studying semester: Minimum half years to graduate
• Language: 90% English
• Trainings / Certifications: none
• Software: Excel Avanzado

Middle / Back Office Operations Resume Examples & Samples

• Providing middle and back office support for the following products: equity, fixed income, swaps, bank debt, contract for differences, futures, commodities, options, FX, mortgages and repos
• Addressing and researching cash / position / Market Value reconciliation exceptions
• Reviewing work prepared by others
• Training operations staff
• BA in business/finance or related discipline
• 4+ years experience with Back Office Operations working for either a Prime Broker, Administrator, Hedge Fund, Mutual Fund, Investment Advisor or Financial/Retirement Planner
• Middle/Back office experience covering trade settlements, fail control, reconciliation of trade discrepancies, and client servicing

Back Office Developer Resume Examples & Samples

• Bachelor’s degree in Computer Science or Engineering
• 10+ years of experience honing advanced technical skills required
• 5+ years of development experience in investment industry required
• 2+ years of experience working at hedge fund or asset management firm desired
• Advanced working knowledge of Net Framework, Visual Studio, and C# programming required
• Experience with the following necessary: object oriented development, SQL Server development for data query, and report development utilizing SQL Server reporting service

Back Office Administrator Resume Examples & Samples

• Monitor for receipt of, and complete all Notice Account service request instructions – to include, but not limited to, payment processing within set deadlines, positioning of funds and the maintenance, updating and recording of all Notice Account activities within the relevant spreadsheets/systems
• Perform check to ensure previous day’s Notice Account instructions to/from external third party financial providers have been carried out
• Assist Client Treasury Services Admin Team Supervisor with account opening – to include but not limited to Google search, online web enquiry, account opening forms, scanning documentation and creating client files
• Ensure that all RBC and jurisdictional Risk & Compliance procedures are adhered to in respect of Client Treasury Services’ portfolio of clients, specifically those related to client confidentiality, KYC, account opening and documentation and verification of client instructions
• Ensure all the scanning and filing relating to Client Treasury Services’ portfolio of clients is kept up to date
• Undertake a number of additional duties, on a rotational basis, along with the rest of the Back Office
• To assist with the maintenance & reconciliation of fee accounts
• Assist the team to maintain relationships with banking institutions
• Take part in additional ad-hoc duties to meet the needs of the business when required

Internship PR Back-office Resume Examples & Samples

• University Degree in PR/Communications
• Proficient in Italian and English – both written and spoken
• Spirit of initiative and curiosity for fashion trends
• Teamwork and good communicational skills

Back Office & Wholesale Assistant Resume Examples & Samples

• Support to Wholesale Team with back office activities, correspondence, phone calls, order entry and general running of the office
• Check online clients prices and promotions, alert wholesale managers in case of discrepancies
• Prepare sales report and analysis (seasonal, daily during sales campaign, and upon specific requests)
• Help in researching and contacting potential clients
• Database upkeep and creation
• Manage planning, attend and help to organize and set up seasonal sales campaigns (e.g. catering, flowers, HR)
• Liaise with agents on sample flow and ensure correct payment of agents’ fees
• Follow up with Marketing/PR customers requests
• Weekly follow up of key accounts’ sell through
• Follow through of orders, payments and deliveries

Financial Back Office Operations Resume Examples & Samples

• Providing operational support to hedge fund clients engaged in various investment strategies ex. Real Estate Investment Trust (REIT), Private Equity, Global Macro, Fixed Income, Mortgage, Credit, Distressed, Long/Short, Risk/Stat/Arbitrage, Emerging markets and Fund of Funds
• Addressing and researching security set-up and maintenance
• Ensure security's static data for various product types are updated and accurate across systems for various products including equity, fixed income, swaps, bank debt, loans, futures, options, FX, mortgages and repos
• Interacting across regions with various internal SS&C GlobeOp departments such as Fund Accounting, OTC Operations, Investor Relations and IT
• Processing Corporate actions
• 3+ years experience with Back Office Operations working for either a Prime Broker, Administrator, Hedge Fund, Mutual Fund, Investment Advisor or Financial/Retirement Planner
• Prior experience working in a client service environment with various products including equities, fixed income, repurchase agreements, futures, FX, Mortgages, options
• Experience in Corporate Actions and Ratings a plus
• Prior experience working with vendors for static/reference data as S&P, Bloomberg, Reuters, IDC, Moodys, MarkIT a plus
• Prior experience with Geneva a plus
• Attention to detail and adherence to policies, procedures and controls
• Ability to work under tight deadlines
• Supervisory experience a plus

Executive Middle & Back Office Developer Resume Examples & Samples

• Play a role in effort estimation
• Develop, test and deploy code in a variety of programming environments
• Perform release planning and execution
• Participate in second line production system support and incident response
• Follow SDLC best practices
• 2+ years' experience as an application developer
• Proven practical experience building and supporting applications
• Java platform
• RDBMS (Sybase preferred)

Technology Service Desk Back Office Analyst Resume Examples & Samples

• Customer-focused with a "service first" mentality and best-in-class written communications skills
• Ability to view current procedures and processes as opportunities for enhancement, tuning and improvement where practical in particular a focus on what could be automated or simplified
• Technical expertise ; Windows experience is a must
• Enjoys a fast paced work environment and working with offshore counterparts
• A quick-thinking problem solver, able to assimilate data rapidly in order to present solutions to day-to-day incidents
• Able to view current processes and procedures as opportunities for enhancement, tuning and improvement
• Able to manage own work load
• Open to a shifting schedule, including weekend work

Claims Analyst, Back Office Resume Examples & Samples

• Customer service experience, demonstrated commitment to providing quality customer service
• Customer centric approach to problem resolution
• Ability to identify risk attributes and take appropriate actions while considering customer impact
• Critical thinking/research
• Adapts well to an ever-changing environment
• Knowledge of PC functions in a Windows-based environment
• Works well independently and able to make an independent decision
• Previous claims experience
• Regulation E knowledge

Queries / Back Office With English & Dutch Resume Examples & Samples

• Responsible for the analysis, reconciliation, and collection of a large portfolio of Customer Accounts with the objective of reducing and minimizing past due balances
• Make outbound contacts with end customer contacts to ensure timely payment of invoices
• Implementation of permanent account administration, reconciliation and account analysis
• Implementation of credit/account management, ascertainment of the payment patterns and, if necessary, implementation of corrective measures
• To ensure debt and cash targets are met on a quarterly/monthly basis
• To ensure all ledgers are kept clean and reconciled
• To ensure full compliance with all associated internal and Sarbox controls
• Business Administration or Finance Degree
• High level of English and Dutch
• Relevant and demonstrable experience of a credit and collections role

Cib-operations Back Office Resume Examples & Samples

• Knowledge of Microsoft Office and Adobe Acrobat
• Ability to reprioritize and negotiate deadlines
• Ability to work effectively and proactively, both independently and as part of a team
• To manage the resolution of Partner/ Customer queries within corporate guidelines, demonstrating the ability to react professionally in disputed or heated situations, creating solutions that not only meet with customer satisfaction, but also make Partners/Customers feel valued and keen to repeat business with Xerox in line with T&C’s
• To manage effectively designated work/stock levels to achieve targets & SLA’s set & escalate as appropriate
• To ensure compliance with T&C’s and Business Rules and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules
• To encourage positive Partner behavior through feedback on QMS system
• To ensure Partner compliance with Portal functionality where available
• To provide TL with timely and accurate updates on his/hers aged and outstanding queries
• To ensure strict adherence to IC & Sarbox requirements
• Achievement of monthly/quarterly targets and SLA
• Regular communication to team Leader
• University Level education (desirable)
• Fluency in English and Dutch, both written and verbal
• Self-motivated and willing to learn new skills
• Adaptable to a changing environment & flexible with regard to working patterns
• Results / Target driven
• Excellent communication and negotiation skills
• Excellent Customer Care skills
• Committed approach to team work
• Resilient under pressure and ability to quickly adapt to unforeseen work demands

Back Office Card Associate Resume Examples & Samples

• One year customer service experience and/or one year call center experience required
• Extensive knowledge of Windows, MS Office Suite, and Internet Explorer required
• Self-Motivated
• Must be able to work in a team environment

Director, Mobile Back Office Resume Examples & Samples

• Architecture & Design: Design and develop the architecture for the overall Mobile Back Office as it relates to areas such as services, platforms, cloud infrastructure, databases, scaling and performance
• Infrastructure: Responsible for the design of how the MBO will operate within Comcast. This includes working with various teams in Comcast to utilize existing platforms and stand up new ones including cloud platforms, databases, physical hardware, etc
• Mobile Services Platform: Manage the team that is developing, maintaining and operating the Mobile Services Platform
• Dev/Ops: Manage the MSP in a dev/ops environment to build, deploy, operate and maintain the platform on a 24x7 basis
• Collaboration: Work closely with other teams and individuals within Comcast as needed during the design and operation of the MBO
• Manager. Act as supervisor to team of employees, consultants, and vendors. Identify and cure talent gaps where necessary
• Internal communications. Create and deliver timely communications to key stakeholders and senior leaders
• Bachelor's degree in Computer Science or relevant field
• Deep knowledge with software development technologies such as REST, SOAP, Spring, 12 Factor Apps, etc
• Deep knowledge of various database technologies such as Oracle, RAC, Active Data Guard, CoachDB, other cloud based NoSQL technologies
• Deep knowledge of cloud technologies, GSLB, load balancing, VIPs, network technologies and IP routing
• Extensive experience in running software development groups including organization of dev/ops groups
• 10+ years of experience in software development roles
• Excellent project management skills, with a record of successful project delivery on time, in line with budget expectations
• Curiosity and ability to learn new technologies and solutions
• Responsible for enhancing resiliency, performance, testability of the systems built
• Work closely with key project managers on key initiative and deliver the necessary development in the post trade area
• Provide technical consulting and thought leadership while recommending technologies and proven enterprise solutions based on best practices
• Promote SDLC practices such as automated testing and continuous delivery
• Provide L3 production support to end-users
• 8 years of software development experience in the securities industry
• Good understanding of settlement processes for equities
• Strong knowledge of Java and/or C# as well as relational databases
• Understanding of clearing and settlement for F&O and Commodity
• Experience working closely with business users
• Experience in business analysis

Service Desk Back Office Analyst Resume Examples & Samples

• Providing first-class system support from initial client contact to closure
• Working quickly and effectively to take action against requests and incidents or escalating as required
• Keying of data accurately and timely
• Ability to, analyse and guide people by providing instructions
• Ability to work as part of a global team across multiple countries, cultures and time-zones
• A dynamic character, capable dealing effectively with colleagues and business users working in a constantly evolving environment

Senior Back Office Technology Resume Examples & Samples

• The role is to provide project management skills on a critical project vital to the business of my client
• The role will be a direct contract with my client (not haken) and likely to be 1 year with a possible extension or conversion (cannot be offered at this stage)
• Back office settlement systems will be the key focus
• Must have a solid portfolio of proven, project experience in a major financial institution
• Must understand the full project lifecycle,
• Strong knowledge of finance instruments in particular JGB
• Due to the nature of the role, the candidate must be fully bilingual. Japanese fluency both written and spoken is a must for the role. Candidates won`t be considered if this can`t be proven
• Ability to work with vendors and discuss time critical issues with seniority, business and line management is an absolute must
• Finance experience will be the key factor for this role and candidates outside the industry cannot be considered

Internship PR Back Office Resume Examples & Samples

• Strong organizational and interpersonal skills; proactive, positive and open minded working attitude
• Knowledge of any other foreign language is greatly appreciated
• Proficient in Microsoft Office (especially Power Point)
• Knowledge of Photoshop and Wordpress is a plus

Supervisor, OTC Back Office Resume Examples & Samples

• Background in Fund Industry
• Knowledge of OTC Derivatives product
• Sensitivity to information systems and good command of the Office package Specifically Excel and Access
• Strong ability to work as part of a team
• Ability to share knowledge and gained experience
• Experience with Bloomberg, Reuters…

Functional Architect Back Office Resume Examples & Samples

• Build the long-term strategic roadmap for all IT systems architecture within their assigned domain
• Align IT strategy and planning with the areas business goals and objectives
• Seamlessly integrate business and service strategy into enterprise architecture roadmap
• Partner with business and technology subject-matter experts to translate business requirements into technology solutions
• Lead the evaluation and selection of emerging tools and techniques
• Contribute to the establishment and implementation of best practices for technology solutions
• Mentor junior staff in the creation of application designs on multiple technology platforms
• Degree in Information Technology, Computer Sciences or equivalent
• Togaf or Zachman desirable

Auxiliar De Clearing Y Back Office De Cajas Resume Examples & Samples

• Evacuar consultas internas o externas
• Horario de 12 a 20hs
• Ordenado, metódico, con iniciativa y proactivo
• Formación preferentemente administrativo-contable
• Manejo de Microsoft Office (con particular valoración de Excel)
• Buen relacionamiento interpersonal y capacidad de trabajo en equipo

Director Retail Operations Back Office Consumer Direct Resume Examples & Samples

• Work closely with Director Retail Operations Western Europe and Global Retail Operations to implement key operations initiatives and improve store operations across Market Western Europe
• Support the regional Directors Retail Operations and District Management teams in the implementation of new retail and franchise operations processes and policies in all countries. Plan, launch, execute and sustain store-related business processes such as Operating Rhythms, SOM, CoRP and GROW (cross-brand, cross-channel) in all Market Western Europe regions
• Ensure compliance across Market Western Europe with the defined standards and guidelines of the Franchise Synergy Project driven from the Global Franchise Team and ensure all regions are implementing business processes, e.g. VM, training
• Support the development of a truly integrated Omni-Channel experience to continuously improve both consumer service and in-store experience
• Manage key retail-related research programmes (mystery shopper & competitor benchmarking) and use the results to develop performance supporting projects for the regions
• Support the Director Retail Operations Western Europe in engaging the store operations teams in events such as Directors Retail Operations meetings, District Managers meetings and Model Store
• Work closely with Global Retail Operations, Marketing Activation, Visual Merchandising, Merchandising, Business Solutions, Store Development and Profit Protection to implement key functional priorities through the store operations teams
• Focus countries/regions: Work closely with key strategic areas (Own Retail and Franchise) to plan, support and drive Retail initiatives that improve Retail performance
• Develop new processes as well as optimise the existing ones in Retail Operations across Market Western Europe as agreed with the Director Retail Operations in order to increase operational capabilities within our stores. Support the implementation of operational processes for new Retail stores, formats and business models (e.g.. NEO). Proactively drive the operational prerequisites to set up new business modules successfully, propose realistic implementation plans and monitor execution
• Review key market indicators and develop strategies with the Director of Retail Operations and store operations teams on solutions to address local issues and trade the business
• Performance improvement planning for regions to ensure KPIs are met. Assist in developing cutting-edge tools and processes for the retail businesses to support operations
• Act as consultant to the regional store operations teams in any area of store operations and be a resource for them to call upon to create and build plans to ensure that they are able to meet targets
• Manage the performance reporting & analysis for Own Retail
• Ad-hoc regional and market projects in the retail area
• Be responsible for Inventory Control (IC) and Stock Take management for the Western European business (xx stores in 5 regions and 38 countries; Concept Stores, Factory Outlets, Reebok and NEO)
• Drive the development of IC workflow to deliver cost savings and efficiency
• Coordinate and plan stock taking schedules for WE stores in cooperation with Profit Protection and Store Operations functions
• Other duties as requested by your manager
• Business project management. Manage cross-functional, cross-brand programmes and projects from first briefing, conceptualising, tracking, implementation and sustaining
• Represent the needs of Market Western Europe store operations to the Director Retail Operations Western Europe and the Global Retail
• Own the follow-up on projects including: aRMS, GROW, CoRP
• Inventory control management
• Team leadership
• Advanced user of MS Office suite of products
• Additional languages are an advantage
• Experience in other retail disciplines is essential – especially product merchandising, visual merchandising and product marketing
• Needs to demonstrate an ability to influence and lead others within a complex matrix organisation
• University degree in business, ideally with marketing and sales focus or equivalent professional experience
• 6-8 years’ Store Operations experience
• 3- 5 years’ project management experience and/or leadership
• Exposure to markets the role is responsible for

CIB Bacc-ts Back Office Analyst Resume Examples & Samples

• Support Financial Transactions related with trading desk
• Help design and communicate necessary system changes to projects and technology teams
• Liaise with other JPMorgan offices (US and Latam)
• No previous banking experience is required
• Self-starter, Able to work independently as part of an integrated team
• Portuguese desired
• Excellent communication skills and the ability to communicate with demanding customers and trading desk
• MS Office (Advanced Excel)

CIB Bacc-operations Back Office Resume Examples & Samples

• Accounting or Business students currently enrolled on the 1st, 2nd or 3rd year
• Basic financial knowledge
• Portuguese knowledge is valued
• Financial instruments and/or research are a plus

Cib-operations Supervisor Back Office Resume Examples & Samples

• 5+ years of work experience in similar roles is desirable
• University degree required with specialty in Administration, Accounting, Economics
• Risk and control mindset with an understanding of end to end processes
• Strong analytical and problem-solving skills
• Ability to work under tight deadlines, comply with urgent requests and re-prioritize workload according to business needs
• Good interpersonal, negotiation and communications skills
• Fluent in English and Spanish (oral and written)
• Excellent Excel skills

Middle / Back Office Operations Associate Resume Examples & Samples

• Interacting with various internal SS&C GlobeOp departments such as Fund Accounting, Investor Relations and IT
• Wire processing related to management fees, incentive fees, fund subscriptions and redemptions, and collateral
• Running cash reports and confirming payments with counterparties
• Prior experience with various products including equities, fixed income, repurchase agreements, futures, FX, Mortgages, options and working knowledge of Corporate Actions
• Prior experience working in a client service environment

Middle to Back Office Developer Resume Examples & Samples

• To develop applications for Operations, Compliance, Finance, Risk, Internal Audit and Middle Office user groups
• To plan and perform unit/functional/integration tests according to functional requirements
• To provide second line support to ensure that operational issues are resolved on a timely basis
• To coordinate with first level support, infrastructure, development teams and vendors on system analysis, implementation and support

CIB Bacc-operations Back Office Analyst Resume Examples & Samples

• Provide operational support throughout the transaction life cycle
• Support internal and external audits
• Proactively work in improving processes to gain efficiency and productivity
• Client services support for Brazilian clients trading in Brazil and offshore markets
• Degree in Accounting, Business Administration, Finance or related
• Able to meet deadlines and prioritize
• Critical thinker with analytical and problem-solving skills
• Large experience in back office position or similar

Back Office Software Developer Resume Examples & Samples

• Architect and develop portions of our web-based financial reporting software
• Develop protocols and design applications with external B2B partners
• Support existing functionality in the system
• Must have the desire, drive, and ability to understand and master multiple facets of our core business
• 5+ years professional web and database development experience
• Strong competency designing and building back-end applications using Python
• Solid working experience with service oriented architectures
• Expertise with relational databases (Postgres, MySQL), including
• Writing queries to extract information across multiple tables
• Developing stored procedures and triggers
• Creating views
• Designing tables and indices to store large amounts of data
• Tuning queries for performance
• Comfortable with Javascript and Javascript frameworks (jQuery)
• Practical understanding of HTML5 and CSS
• Comfortable working on the command line on Unix/Linux
• Experience designing and building RESTful web services
• Obsessive attention to detail and a strong sense of ownership
• Ability to clearly communicate technical issues to non-technical business units
• A desire to succeed and thrive in a flexible, entrepreneurial work environment

Back Office Banking Data Entry Admin Resume Examples & Samples

• Performs tasks to ensure compliance with work group and client-specific procedures to further guarantee adherence to service level agreements
• Performs customer and account maintenance per reports, client workflow solution, postal mail, or by direct instruction from immediate supervisor
• Directs all work requests from sources outside the department to immediate supervisor for consideration and approval
• Answers incoming telephone calls and direct calls to appropriate resource for resolution. Escalates unresolved issues according to the work group's escalation guidelines
• Works with appropriate system and vendor reports to ensure timely and accurate processing of all regulatory and non-regulatory issues
• Assists in tracking, compiling, and completing reports as assigned
• Makes recommendations to the department supervisor on any matter affecting productivity, efficiency, service or problem resolution
• May mentor and guide more junior Account Services Specialists and/or proactively assist in production issues and questions
• Maintains up-to-date procedure manuals and writes drafts for changes to procedures
• May research and resolve internal and external customer-submitted and client-submitted account questions or problems outside normal daily procedures
• Knowledge of banking principles, operations and processes
• Strong PC skills with basic knowledge of Microsoft Office applications
• Detail-oriented and customer-driven, focusing on providing the highest quality products and services to FIS internal and external clients
• Excellent data entry skill
• Effective analytical, problem-solving, team, and time management skills
• Ability to work independently on problem tickets within the client problem ticket solution
• Ability to maintain confidentiality and carry out assignments that are sensitive in nature

Cib-back Office / Icts-analyst Resume Examples & Samples

• 4 years of experience in Operations or Finance
• Knowledge of bank accounting
• High frustration tolerance
• Decision-making based in logical thinking, considering risks, costs, and customers’ impact
• Ability to combine operations activities along with projects
• Control oriented and be able to escalate or follow up on items to be addressed or resolved immediately
• Cash Management knowledge preferred
• Fluent in English and Spanish
• Individual should be a team player, proactive, innovative, organizational skills, disciplined, responsible, hard worker, control oriented and highly committed
• Individual must consider that hard work is mandatory
• Experience in Microsoft applications, Excel, Word and power point
• BA required- Degrees in Administration or Finance

Treasury Back Office Analyst Resume Examples & Samples

• Education/Experience: Bachelor’s Degree in finance, accounting, economics, or other discipline with financial rigor
• Generally 1-3 years of experience in related finance/accounting capacity
• Strong analytical ability. Preferred advanced excel skills or willingness to become proficient if limited experience in this area
• Must possess strong organizational skills
• A strong attention to detail
• Strong communication skills and the ability to work collaboratively in a team-oriented environment, as well as ability to positively represent the company when dealing with our business partners

Senior Calypso Business Analyst Back Office Andsettlement System Bonds & Repos Resume Examples & Samples

• To manage all functional aspects of projects centered on back office and settlement of Bonds from inception to delivery
• Analyse Business requirements / User requirements –
• Propose cost efficient solutions to users
• Gather and validate user requirements
• Write functional specifications and support IT during development
• Identify dependencies and coordinate with other teams when required
• Report on progress within and outside the team
• Write and execute testplans
• Organise UAT phases
• Train users
• Deliver users guides
• Liaise with IT, Users,Project Sponsors, other Project Managers and Business Analysts
• Communication
• Drive and ambition
• Team Working
• Problem Solving/Analysis
• Planning and Organisation
• Time Management and strong organisational skills

Gsco Back Office SME Resume Examples & Samples

• Be the source of knowledge related to Sales Tools and Procedures
• Own triage documents and make sure the last version is always uploaded on the Desk Manual
• Undertake project work from Operations Stakeholders and create best practices for GSCO team
• Actively participate in UATs and all new system/process releases and ensure support team is informed about any changes
• Liaise with the surrounding support functions (AR setup, Order management, Deal Management, Customer data management) to ensure knowledge of end to end processes
• Escalate complex system issues and come up with system and process enhancements
• Provide guidance on complex scenarios to support agents
• Provide training to new hires
• Partner with other Operations Teams on Support initiatives
• Handle escalations

Platform Architect, Mobile Back Office Resume Examples & Samples

• Lead cloud and elastic architecture initiative of Mobile Back Office Platform
• Lead transition of Mobile Back Office from a traditional Web Services Architecture to a 'Shared Nothing' and Elastic Data Center Operating System model
• Lead platform architecture and development efforts of 12 factor BSS/OSS micro services using evolving technology options like Spring Boot, Spring Cloud, Spring Cloud Stream, Cloud Foundry, AWS, Kafka, and NoSql (Cassandra) in an agile environment for an enthusiastic devops team
• Ensures programs are envisioned, designed, developed, and implemented across the enterprise to meet business needs. Interfaces with development team and other technical/functional architects to ensure that most efficient solutions are designed to meet business needs
• Ensures solutions are well engineered, operable, maintainable, and delivered on schedule
• Tracks and documents requirements for enterprise development projects and enhancements
• Monitors current and future trends, technology and information that will positively affect organizational projects; applies and integrates emerging technological trends to new and existing systems architecture
• Presents solutions to platform architects and executives
• Plans and designs new or upgraded systems. Interacts with departments to implement improvements in process
• Develops solution architecture (both tactical and strategic) to fully manage/support enterprise needs, services, systems and technology management
• Mentors team members in relevant technologies and implementation architecture
• Practice test-driven development in an Agile/Scrum environment
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary

Ambulatory Back Office Scheduler Resume Examples & Samples

• Staffing needs of the outpatient medical offices are met by coordinating and assigning available resources according to matrix, census and special needs and through the creation and maintaining of department schedules
• Works to enhance and define the staffing function to provide continuity of care, accuracy, and efficiency. Works with analyst to determines needs and allocates staff to achieve cost-effective staffing outcomes in collaboration with Ambulatory Provider Scheduling and Access Coordinator Team, as well as Medical Office Administration. Maintains all staff availability, qualifications-skill sets, to appropriately provide staffing coverage according to contractual language. Works with Medical Office Administration and Access Coordinator Team to accommodate multiple staffing demands and to effectively prioritize staffing needs and problem resolution. Demonstrates effective interpersonal strategies and service-oriented behaviors with others to achieve desirable outcomes. Documents all daily staff changes in databases of record, including reports for continuity, workflow, and communications electronically. Prepare and participate in staffing in-services
• In a combined effort, represents the staffing office to HR by communicating with HR recruiter regarding any action necessary to process job requirements. Interpret and educate staff related to staffing and scheduling in relation to their union contract. Track attendance calendars and prepares reports as requested, including assisting with special project requests. Provide research and documentation for Access Coordinator and Administration – budget/financial inquiries, grievances and/or arbitration and issue resolution. Process and track education days of payment of education leave hours. Serves as liaison for Sedgwick claims for industrial claim payment/scheduling information
• Data/Systems Management: Data is entered and processed in multiple software applications to meet employee information needs and assure accurate documentation and coding. Maintains accurate review and updates in scheduling database and TIME TALX system. Produces weekly schedules and reports in a timely fashion in collaboration with Access Coordinator, and Administration, according to contractual language. Completes all required Regional availability booking, tracking, and evaluation processes for Access Coordinator. Acts as a resource to Access Coordinator and others to meet a variety of informational needs
• Minimum one (1) year of payroll/timecard experience

Back Office Card Services Supervisor Resume Examples & Samples

• 1 year of banking or bill payment experience preferred
• 2 years of experience in a call center or operations support environment
• 1 year of supervisory or leadership experience required
• Strong familiarity with call center or operations support management hardware/software
• Knowledge of customer service techniques and standards, collections strategy
• Supervisory/Management experience required
• Card Services experience required
• Working knowledge of MS Office (Word, Excel, PowerPoint, Access), Internet Explorer, and Outlook
• Effective public presentation skills
• Diligent Time Management and analytical skills
• Process and detail oriented
• Reporting for EUR and NAM Treasury locations
• Problem solving with regard to all above listed activities
• Replaces/substitutes other team members as per instruction of the supervisor
• The job holder works in alignment with the manuals and documented processes related to his/her work on the quality systems, environmental protection, safety and labour hygiene management system of Arconic
• In addition to the above the job holder on the order of his/her supervisor is obliged to perform any tasks which may be needed for the department’s work and is not in contradiction with the laws and the company policies and regulations
• Bachelors Degree in finance or accounting
• Minimum of 3 years of experience
• Knowledge of the functions, organizational systems, integrated financial software packages used in Treasury operations
• Advanced communication and problem solving skills
• Proactive style
• Critical analysis
• Well organized, effectively prioritize work
• Customer focused, Controls focused
• Fast reaction time, work well under stressful conditionsbearing stress, persistent in critical situations

Back Office Systems Developer Resume Examples & Samples

• Plan for Business/System Analysis
• Project Management
• Developing systems (write, test, implement and monitor)
• Help Desk Support/Analysis
• Business focused individual with solid IT skills and the ability to hold their own in discussions with stakeholders and vendors
• Solid understanding of the product development lifecycle
• Experience and knowledge of middle and back office (post trade functions)
• Development experience in various languages : Java, Perl, C and C# being key for this role
• Strong command of Unix and linux environments
• Business analytical skills
• Strong knowledge of middle and back office functions
• Strong relationship building skills

Internship Back Office Resume Examples & Samples

• Preparation of bill of materials
• Time and process management abilities
• AS400 knowledge
• Fluent English, other languages a plus

Senior Software Engineer / Back Office Team Resume Examples & Samples

• 5+ years of Software Engineering experience
• BS Engineering/Computer Science or equivalent experience required
• Design, modify, develop, write and implement applications and APIs
• Interface with other technical personnel or team members to finalize requirements
• Write and review portions of detailed specifications for the development of complex system components
• Maintain and enhance existing .NET code
• Work closely with other development team members to understand complex product requirements and translate them into software designs
• Successfully implement development processes, coding best practices, and code reviews
• Operate in various development environments (Agile, Waterfall, etc.) while collaborating with key stakeholders
• Resolve complex technical issues as necessary
• Keep abreast of new technology developments
• Design and work with complex data models
• Mentor less-senior software developers on development methodologies and optimization techniques
• Proficiency in C# programming with .NET Framework versions 4.0, 4.5.x and 4.6.x and ASP.NET XML/JSON Web-services programming
• Expertise in development languages including but not limited to: Java/J2EE, XML, SQL
• Strong knowledge of multiple data storage subsystems, especially relational databases including MySQL, Sybase, PostgreSQL, and Oracle
• Advanced knowledge of software development methodologies (e.g., Agile, Waterfall)
• Strong proficiency with data manipulation language including optimization techniques
• Strong understanding of normalized/dimensional data modeling principles
• Experience with ASP.NET Web.API and JSON HTTP/REST web-services
• Strong understanding of object-oriented programming
• At least 2 years of experience developing middleware services in .NET with one or more of: ASP.NET .ASMX XML Web-services, SOAP WCF web-services, HTTP API Services with ASP.NET Web API
• Strong research skills
• Strong knowledge in industry best practices in development especially for .NET development
• Knowledge in using and developing applicable tool sets (Visual Studio, Subversion, Git, soapUI, Postman)
• Ability to interface competently with other technical personnel or team members to finalize requirements
• Ability to work well with internal and external technology resources
• Ability to partner and lead internal and external technology resources in solving complex business needs
• Knowledge of test-driven development and unit testing frameworks/methodologies
• Ability to write and review portions of detailed specifications for the development of complex system components
• Good oral and written communications skills

Back Office Project Administrator Resume Examples & Samples

• Fluent english
• Excel knowledge (intermediate level)
• Administrative or Financial studies
• Knowledge of the use of technology to rapidly report financial data
• Preferably 1 year of experience in administrative positions
• Advance Excel skills

Dev Engineer In-house Developed Back Office System Financial Markets Resume Examples & Samples

• You continuously learn and take full ownership of your personal development. You are curious and understand the latest developments in the technical and financial services
• You teach, coach and train our colleagues, you share knowledge
• You have a good understanding of banking in general or you are passionate about learning it. You are able to discuss with your stakeholders and product owner about features and stories and can translate these into software with real business value
• You have a broad understanding of the IT architecture of your domain, have excellent analytical skills and are able to determine the impact of certain choices. You can translate these principles into concrete actions for your team
• You recognize yourself in ING’s Orange Code and apply it to push your team to highest possible performance
• You understand and apply capacity- and performance management
• You understand the principles of Continuous Delivery and use these in your DevOps team
• You test code and applications: unit, system, regression, functional, integration, security, PEN, and chain testing at different environments
• You keep the IT Service secure at all levels: OS, middleware, application, chain and ING level. You take the right countermeasures to ensure Confidentiality, Integrity and Availability
• You use the most important ITIL processes and understand how these support the quality of your application
• You understand how BOTS fits into the overall chain of Financial Markets systems that implement ING’s business processes
• You understand and contribute to the Operational Control Dashboard for BOTS and satellite systems

Back Office Transaction Specialist Resume Examples & Samples

• Creating Renewal Packages for the Licensing Community with specific deadlines
• Managing inbound Service Requests from LSSs from start to finish within a 48hour SLA
• Producing highly accurate customer price sheets that will be used in conjunction with standard contracts
• Effectively reporting work done on various trackers as dictated by the needs of our Stakeholders
• Managing your own performance by documenting workload and achievements and reporting to your manager
• Quality Auditing and reporting on Quality
• Acting as a mentor for newer team members and delivering on-the-job training
• Reporting System Issues for VLA to the appropriate Support Teams and following them through to resolution
• 1+ years’ experience in a Customer Service or Sales environment
• Experience successfully delivering on the job training and mentoring colleagues
• Competency in MS Office products, particularly Excel (Formatting, Filtering, Pivot Tables)
• Fluent English essential
• Some experience in project work and working towards deadlines
• Flexibility to work additional hours during busy periods
• Customer focused with a passion for delivering excellent services to our clients
• Thrives under pressure
• Maintains a good work attitude and provides a positive example to the rest of the team
• Ability to deal well with ambiguity, strategic thinker

Back Office Medical Assistant Resume Examples & Samples

• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality and care and concern with each and every internal and external customer
• Must possess a current CPR certificate, or ability to obtain within 90 (ninety) days of employment
• Under direction and supervision of physician, administers immunizations, EKGs, ear washes, and other patient services. Assists in simple office and minor surgical procedures. Assists with the education of the patient and/or family as directed by the physician. Contacts patients as needed to give testing results instructions from the physician and scheduling of necessary visits. Conducts all front office functions as requested
• Maintains patient medical records in accordance with Company policy and maintains proper assembly of medical records
• Maintains equipment and adequate stock levels of consumables in laboratory area
• Performs venipuncture and administers medications as required under the direction of a physician
• Strong phlebotomy skills
• 2 years of relevant clinical experience required for those without an RMA or CMA designation. CMA or RMA will be considered in lieu of experience

Scheduler, Ambulatory Back Office Resume Examples & Samples

• Effective Use of Time, Supplies, Safe and Attentive Work Practices: Identifies and implements cost saving measures in collaboration with the Access Manager. Promotes cost effectiveness through the proper use and conservation of supplies and equipment. Maintains a clean, safe and orderly work area. Assesses physical and electronic environment and reports needed repairs and potential hazards to the appropriate department
• Minimum two (2) years of complex staffing or patient scheduling experience and demonstrated customer focused service skills
• Working knowledge of Kaiser Permanente. Knowledge of how Outpatient Clinic staff schedules are developed based on department, payroll procedures and contractual scheduling practices, excellent math skills. Knowledge of Human Resources practices
• Thorough knowledge word processing, database management and computers including Excel, Word, and Lotus Notes
• Typing, 10 key, design spreadsheets, run pre-established reports, familiar with Kaiser Union contracts and their application/interpretation to staffing/scheduling

Senior Business Analyst Back Office Resume Examples & Samples

• 8 years+ experience in Business Analysis in a financial institution
• Experience in Financial industry
• Functional knowledge of Back Office processes, financial products, trade life cycle
• Energy Commodity knowledge is a plus
• Quality and result oriented
• Communication skills with IT and business users

Back Office Platforms Domain Architect Resume Examples & Samples

• Create and lead the technology strategy for division to meet business goals
• Educated to degree standard ideally in Computer Science or potentially another science, engineering, or numerate discipline
• Postgraduate qualifications showing evidence of analytical capability such as MBA, MSc, or PhD an advantage
• 10+ years’ experience of senior technology leadership
• Broad range of IT architecture experience in enterprise, business, and application architecture
• Experience of security, information, and infrastructure architecture desireable
• Experience of influencing, presenting to, and negotiating at all levels including C-level and senior management
• IT methodology knowledge including Agile, Scrum, and TOGAF
• Working with diverse and dynamic globally distributed teams
• Experience architecturally leading transformation programmes
• IT project financial estimation, budgeting, and management
• Supplier engagement, negotiation, and management
• Experience is directing COTS or SaaS package integration
• Experience in the integration architecture of SaaS and on-premise applications
• Experience of CRM, Finance, HR transformation, working with business and third party vendors and consultant to ensure business outcomes
• Experience developing and implementing line of business end to end architecture and roadmaps
• Master data and entity lifecycle management for client relationshops, organizational and financial data, lines of business and product channels
• Fluent in English with excellent written and oral communication
• Ability to communicate clearly and concisely with high impact
• Ability to engage and influence senior management
• Portray and maintain high credibility and professionalism
• Broad knowledge of IT technology, tools, and methodology
• Extensive expertise in techonolgy relevant to division
• Excellent technology insight and strategy
• CRM, HR, Finance, Messaging and collabortion platforms including Oracle On Demand, Sales Cloud, HR Connect, Marketing Cloud, Yammer, Jive…
• API Integration with SaaS solutions with service and data integration
• Master Data Management and Data Architecture principles and practices – across applications and data stores and reporting
• Technical Due Diligence for vendor software selection and adoption of new technology standards

ALM Treasury Back Office Money Market Analyst Resume Examples & Samples

• Process all the corporate term deposits and interbank loans initiated by Treasury within the US branches and Canada, all the while keeping Operational Risk to a minimum
• Confirmations – matching through Swift Accord, phone, hard copy, Email, Fax to custodians with respect to cut of time, troubleshooting, requests, Chasers, Inform Front Office, Regeneration of Confirmations
• Send specific instructions joint with a filled template to Static Data to add clearings in OMR
• Prepare the spreadsheet for client account’s balances (CAV-Loro) and send it to Middle Office to input in Kondor and then validate of the input
• Manage the brokers fees, CP charges and Nostro interest /charges for Canada on a monthly basis (payment, accounting entries and reporting)
• Process new issuance of Commercial paper and Certificate of Deposits for BNP NY, Fortis NY and BNP Dubling branch programs in M3
• Live reconciliation between Kondor and M3 to ensure that all deals booked by FO are processed in M3
• Access to Alert - Extract SSI's for Counterparties
• Input or Release SWIFT payments either to transfer funds to/from our custodians or if it is resulting from any event on the above products
• Daily reconciliation of Canada TX account and sending report to different parties
• Verify balance of our Nostro account with Bank of Montreal and prepare the transfer of funds
• Follow the movements daily in our Nostro acc with Royal bank regarding CDCC activity - clearing of Futures and Options on Futures, in order to pass accounting entries, generate payments to cover account and prepare a report with the balance of accounts on a daily basis
• Run report for cancelled and changed deals in OMR and put a small explanation next to each item and have the Treasurer signatory on it
• Prepare the report for the control on Intra group transactions by extracting the info from Must
• Daily validate Socrates reconciliation between FO and BO systems
• Update & Confirm internal Federal Bank Collateral requirement match the FRBNY
• Monitor the PV injection missing in OMR:run reports, investigate on breaks, liaise with IT support and MO , MM team to resolve issues utilizing StoreQM reporting from OMR
• Run and check manual entries report
• Troubleshoot & investigate Daily Breaks reports
• Input and validate the rates (FX and Interest rates) in FireNet, Atlas and Kondor at the end of each day
• Maintain key performance indicator report
• Produce the monthly metrics report
• Perform the various controls in place and confirm in ORUS
• Ensure all questions from Front Office and Clients are answered timely
• Bachelor’s degree with a concentration on Finance (or equivalent)
• 2/5 years of experience in operations
• In depth understanding of accounting events for Money Market products
• French/ English spoken and written perfectly
• Ability to multi-task and work in a high pressure environment
• Well versed in Excel
• SWIFT Alliance Knowledge
• Excellent phone skills to communicate with both Front Office, Middle Office and clients

Head of Back Office Operations Resume Examples & Samples

• Ensuring that Crest is fully supported and we have the appropriate robustness around the controls
• Settlement of on market and off market residual securities
• Post Trade support to the Front and Middle Office
• Leading Process improvements
• Accountability for the CSDS cash reconciliation procedures and client money
• Ensure that key controls are placed within the department
• Mange staff from a task and pastoral perspective
• Where possible seek process improvements, as prism is introduced
• Lead the department in terms of change for implementation of Prism
• Ensure that the department is fully resourced and appropriately skilled
• Produce robust, adequate and appropriate MI to senior management and highlight areas of concern in the Key performance indicators
• Support new business initiatives from an operational and a regulatory perspective and lead on projects where settlements expertise is required
• Make sure that no jargon is use
• Participate in business department and business strategy where appropriate
• Control costs within the boundaries of Capita Mob process
• Mitigate any risks that arise from change of processes or new business
• Confirm that the BCP and DR arrangements for area that are in your span of control
• To perform functions within the framework of CASS rules as per your CASS objectives matrix provided in addition to this role profile
• Ensure compliance to any emerging legislation as may be appropriate to varied jurisdictions
• IOC qualified - or willing to undertake
• Proven ability to manage large teams
• Working knowledge of the UK equities market
• Strong leadership qualities
• Performs urine drug screens
• Assists in medical record maintenance
• Dispenses medications as directed by physician and in accordance with state regulations

Associate Treasury Analyst, Back Office Resume Examples & Samples

• Provide support to the Cash Management/FX team for the administration and monitoring of the treasury transactions initiated by the team. Exchange confirmations with the counterparts and ensure timely settlement of all transactions, Ensure compliance to all financial derivatives reporting rules under Dodd-Frank and similar reporting requirements, as well as SOX compliance. Interface with the accounting team to ensure proper accounting of all treasury transactions
• Monitor global disbursement activities for all operational entities. Timely release payment files to the banks, and monitor execution of these files. Process manual payments requested by the operating entities. Assist in developing best-in-class cash collection and disbursement structures and tools and help minimize the global bank charges
• Perform daily bank account reconciliations to ensure proper execution of all transactions

Back Office Data Administrator Resume Examples & Samples

• Build the configuration of new products launched to merchants in Back Office
• Complete enrichment of data for all products in Back Office
• Complete configuration of all new Transaction Processing data
• Complete configuration of all new ICT data
• Follow up with Sales Rep/Account Management/Product Management Teams to obtain additional data for International merchant and partner billing and transaction processing configuration
• Assist International Billing Team with related questions and inquiries
• AR Billing experience preferred
• Data Analysis and Entry experience a plus
• Prior exposure to a professional Sales Environment a plus
• Strong interpersonal communication skills to effectively interface with internal/external customers
• Ability to work independently and resolve complex problems
• Excellent organizational skills, ability to work well in a fast paced environment, ability to evaluate and manage priorities
• Competent in computer systems including desktop applications, and other data base applications

Back Office Specialist With German for HP Account Resume Examples & Samples

• Sub regional and country complaints reporting and root cause analysis
• Attending monthly calls
• Miscellaneous payments
• Execution of the cost logging, Refund/ Buyback, Product return, New unit ordering
• Contract administration
• Delivery of a variety of back office tasks e.g. buyback & refund, new unit ordering at wholesaler, volume direct team or Sail direct sourcing, local of central depot collections and cost logging
• Validation and follow-up on requested buybacks & refunds from all EMEA countries in scope
• Delivery of monthly financial reports and weekly site reports

Back Office Resume Examples & Samples

• BA/BS from a 4yr accredited university required (Accounting, Business Administration, or Finance major is preferred)
• 5+ yrs experience in Treasury Operations, with significant strength in Federal Reserve Bank (FedLine) operations
• ACH Processing Experience; AAP certification preferred
• Expertise in FedLine Advantage and FedLine Direct
• Experience with a variety of FedLine services
• Strong analytic and MS Excel skills
• Familiarity with enterprise payment systems is preferred
• Project experience
• Ability to interact with a diverse group of customers, both internal and external
• Ability to prioritize workload to meet deadlines and handle pressure
• Demonstrated team player and leader
• Exhibit a strong work ethic and high degree of self-motivation
• Ensure all information taken from calls/email is accurately logged on the system and, where necessary, transferred or referred on appropriately for action
• Support in carrying out multiple reports from a wide range of sources on a weekly and monthly basis
• General administrative duties
• Ad-hoc duties given by management
• You will be required to undergo and successfully gain a BPSS and Access NI security clearance check in order to undertake this position
• Excellent Customer Service skills – including telephone skills
• Able to demonstrate a clear attention to detail: Able to gather relevant information from customers, update customer information correctly and presenting information clearly and accurately
• Ability to undertake administrative tasks in a clear and logical structure, ensuring relevant information is documented in a consistent manner
• Able to confidently use MS Word, Excel and Outlook to a basic standard e.g. Able to use spread sheets to capture and store data in a clear and logical manner. Able to read and send emails / attachments etc
• Excellent listening skills, be able to maintain a calm, professional and empathetic manner in difficult circumstances. Exceptional written and verbal communication skills, fluent English language skills: able to communicate in a clear, caring, courteous and professional manner
• Excellent organisational, analytical, prioritisation and problem solving skills, e.g. able to establishing a clear structure to your work to maximise the best use of your time and be able to make logical and solid decisions independently. Maintain high standards of accuracy often when managing multiple tasks or situations
• Able to develop good relationships with customers and colleagues
• Previous demonstrable experience in an administrative, organisational or planning position, preferably in an office environment, i.e. can demonstrate a consistent track record of working with minimal supervision, maintaining structure and organisation and use of MS Word, Excel and Outlook to a basic standard

Purchasing Back Office Data Coordinator Resume Examples & Samples

• Business School or Master’s Degree with a specialisation in Accounting / Purchasing
• Minimum 3 years experience in a financial / admin role in an international environment
• Strong IT skills including excel, access and is familiar with modern ERP systems (SAP preferred)
• Experience in Web design / share place communication tools
• Good organizational skills and able to manage multiple parallel projects
• Fluent in English (+ German nice to have)

Rep Back Office Resume Examples & Samples

• Accurately interprets, compiles and performs data entry in processing customer funding transactions
• Analyzing, sorting and verifying the accuracy of data before it is entered
• Responsible for timely and accurate handling of high volume Autoload transactions on a daily basis
• Maintains logs of activities and completed work including recording details of comments, inquires, complaints and actions taken
• Manages additional responsibilities including troubleshooting, file back-ups, regular updating, and retrieval of data, as and when required
• Manages and executes customer notification and update processes for expiring funding sources on a monthly basis
• Comfortable with the multi computer applications systems to process task assigned
• Ensures knowledge of customer service practices and procedures remains current
• Serves as backup for Customer Service Representatives answering phone calls from customers professionally, and taking appropriate action to effectively resolve inquiries and complaints
• Serves as backup for the Back Office Team answering inbound e-mail, fax or mail and managing their inquiries or requests in a timely manner
• Serves as backup for the Fulfillment Team preparing cards and tickets for shipping
• Maintains confidentiality and adherence to Payment Card Industry standards regarding the information being dealt with
• Strives to achieve 100% accuracy in processing customer payment data
• Outstanding communication skills both written and verbal
• Ability to work with others in a close manner
• Exceptional keyboard skills and telephone etiquette
• Ability to plan well and prioritize work

Banking Back Office Deposit Operations Consultant Resume Examples & Samples

• Works individually or within a team on banking business consulting projects to meet specific client requirements
• Expertly researches and documents client needs related to HORIZON specifications
• Creates detailed functional specifications for special projects as needed
• Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc
• Analyzes HORIZON deposit system impacts on other systems and procedures when providing recommendations
• Devises and/or modifies processes and procedures to achieve greater efficiencies
• Conducts a variety of tests to ensure recommendations will meet the needs of the client
• Influences clients as to the best practice to implement for their institution
• Consults directly with the client and may travel to the client site
• May serve as pre-sales support specialist when needed
• A Bachelor's or equivalent combination of education and experience is required for the specific job level
• Minimum 3 years in-depth banking deposit back office operations industry experience
• Demonstrated experience partnering with mid and senior level management stakeholders in creating and recommending solutions
• Candidate must have back office expertise in all facets and types of deposits
• Deposit servicing experience is highly desired
• In-depth knowledge of FIS' products and services is preferred, but not required
• In-depth knowledge of HORIZON core functionality is preferred, but not required
• In-depth knowledge of Best Practices in the financial services industry
• Proficiency in quality management methods, tools and technologies
• Project management experience is preferred, but not required
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
• Willingly shares relevant knowledge and expertise to other resources
• Excellent analytical, decision-making, problem-solving and time management skills
• Ability to persuade and influence others on the best approach to take
• Ability to estimate work effort for projects and ensure the project is successfully completed
• Is resourceful and proactive in gathering information and sharing ideas
• *Ability to travel a minimum of 50% is required for this position.****

Operations Back Office Trainee Resume Examples & Samples

• Manage Invoices and Expense reports
• Investigate and resolve discrepancies between cost and budget
• Keep daily contact with European suppliers and operational budget owners in Lucerne
• Develop and improve supporting documentation

Team Leader, Back Office Operations Resume Examples & Samples

• Oversee back office team performance, including providing assistance with complex tasks and projects
• Create and manage procedures and system roadmaps for Procurement and Vendor Risk
• Collaborate with internal team members and stakeholders to develop and update roadmaps
• Develop and manage the department budget, including investigating and resolving questionable charges
• Ensure ongoing data management and governance for contracts and vendor risk management
• Create and manage administrative reporting (internal department, audit, regulatory and board risk committee)
• Develop and manage the department training plan
• Ability to manage diverse team with varied duties
• Strong Leadership skills as a working team leader and collaboration with others
• Office management (budget, administrative support, bill payment)
• Systems administration (web based systems) related to contract and/ or document management. Novatus Conga systems experience a plus
• Systems administration (web based systems) related to vendor risk management. Archer eGRC systems experience a plus
• Data management and reporting experience, including use of SharePoint
• Analytical ability with capability to gather relevant data from appropriate sources, identify issues, applying logical reasoning to determine relationships and develop results orientated conclusions and make recommendations. Advanced MS Excel experience required
• Ability to multi-task in support of day-to-day assignments, in addition to special projects and strategic initiatives
• Excellent written and oral communication skills with ability to listen effectively and respond clearly and directly
• Excellent organization skills with ability to establish schedules, deadlines and coordinate resources toward fulfillment of desired objectives

Treasury Back Office Administrator Resume Examples & Samples

• Responsible for maintaining and reconciling various Ryanair Group bank accounts
• Agreeing all treasury trades with the third party confirmations (e.g. deposits, loans, foreign exchange, swaps and other derivative trades, etc.)
• Liaising with Treasury Front and Middle Office on a daily basis
• Liaising with financial institutions to ensure third party confirmations are received in a timely manner in line with Treasury procedures
• Responsible for sending and receiving all bank transfers both daily and weekly
• Ad-hoc work allocated by Manager
• Microsoft Excel and Word
• Electronic banking systems
• SAP or other ERP systems
• Salmon TMS or other treasury management systems

Back Office Representative Resume Examples & Samples

• Provides cross functional expertise in one or more specialty areas of fraud prevention, for example e-commerce or account review
• Models call and review practices for peers while maintaining high productivity, displaying initiative, leadership and critical thinking skills above and beyond baseline expectations
• Participates on the pilot team for new strategies, systems and processes and provides meaningful, thoughtful feedback for improvements
• Thinks outside position guidelines and recommends system or procedure enhancements to reduce Target Corporation fraud losses
• Prepares and refers actionable documentation to appropriate Fraud Prevention or Asset Protection Departments for their further investigation
• Reviews online orders in a quick, efficient and detailed manner while providing a branded guest experience
• When necessary, restricts orders from further fraud losses based on referrals based on information from partners such as Assets Protection, Customer/Guest Contact Team, Industry
• 6 months experience in Credit or equivalent experience
• Ability to excel in proficiency on Credit Fraud Prevention
• Self motivated; able to work independently
• Strong Team contributor
• Great interpersonal and customer service skills
• Proficiency with Windows, Word, Access and Excel
• Two years experience in retail environment
• Criminal Justice or Assets Protection, or Law Enforcement background
• Exposure to ACAPS and New Accounts processes

Back Office Operations Analyst Resume Examples & Samples

• Perform cross-functionally to proactively identify, document and assist development of processes and gaps
• Execute daily processing tasks while working and minimizing exceptions
• Use root cause analysis to identify solutions to exceptions, errors and process gaps
• Interpret complex data and effectively communicate findings to stakeholders and third-parties
• Ensure business requirements and regulations are met and implemented in daily tasks and exception handling, designing and maintaining a quality control process
• Provide post implementation user support for applications, projects and processes
• Generate routine and ad hoc reports, using them to drive results and performance
• Effectively coordinate workload and needs based on competing priorities
• Communicate upstream and downstream impact of each task, with an emphasis on making connections and seeing “the big picture”
• Use a proactive and positive approach to research and analyze complex business problems to timely and accurate conclusion, recognizing warnings

Back Office Specialist With Dutch Resume Examples & Samples

• Ability to demonstrate attention to detail
• Team work ability
• Ability to organise own work load with the priorities set by the GBS CBE Manager
• A minimum of 1 year of experience in a Customer Service Claims environment
• Customer-centric approach to problem resolution
• Must work well in a team environment, as well as independently
• Strong ownership skills
• Must have a strong and positive work ethic and follow Bank of America's Core Values
• Must be flexible and adapt quickly to change
• Ability to multi-task and meet specific performance goals
• Should also have great typing skills and be familiar with 10-key
• Must be a meets in performance results
• Knowledge of PC functions in a Windows based environment
• NQF level 5: 3 year National Diploma/ Higher Certificate
• National Diploma in Information Technology
• Some form of financial qualification an advantage, BCom or BSc degree
• Successful track record in IT environment of Systems Analysis of at least 3 years, demonstrating an ability to meet business needs
• 3+ years UNIVERSE/BASIC programming experience
• Any exposure to Fleet Management systems
• No criminal record

Nuclear Back-office Leader Resume Examples & Samples

• Control the flow of France nuclear quotations in order to address customer’s inquiries in due time
• Bring technical expertise for the most demanding projects and participate to the proposal review process as well as to the quotation preparation and to project follow up
• Participate to the Booking Profile preparation each period
• Generalize the use of CRM in the team
• Prioritizes and assign the inquiries to the team in order to respect our lead times
• Control quotations and orders records in our books
• Prepare service load charts and set KPI
• Take on the most technical projects
• Drive proposal and contract reviews in partnership with Nuclear BU
• Prepare customer quotations that are on time, technically accurate, commercially verified, offering the best all-round solution
• Keep full history of prices, quotations and customer documents
• Follow-up on quotations with customers as agreed with Outside Sales
• Negotiate sales orders within agreed delegation of authority (DOA)
• Maintain accurate and complete records in CRM
• Ensure that purchase orders are commercially complete and accurate (Contract Review) before processing for order entry in accordance with relevant procedures
• Prepare order acknowledgment
• Organize internal kick-off meetings when relevant
• Answer customer questions
• Communicate with Nuclear BU queries regarding lead-time, specials, etc
• Attend customer meetings as required, including customer site visits
• Ensure activities are carried out in line with agreed departmental KPIs
• Attend relevant technical and commercial trainings as required to maintain a high level of product and process knowledge, including new products as and when released
• Comply with local and international Emerson Trade Compliance and Quality Management procedures, as well as the Emerson Ethics policy, with respect to all business activities
• Other responsibilities as reasonably required
• Mechanical Engineering degree
• 1+ years experience
• French - native or bilingual proficiency

Optumcare Back Office Certified Medical Assistant Resume Examples & Samples

• Performs a variety of patient care activities to assist physicians and nursing personnel including procedures, injections, EKGs, phlebotomy
• Delivers quality customer service and maintains established quality control standards
• Shows patients to exam rooms according to company standards
• Records patient care documentation in the medical record accurately and in a timely manner
• Coordinates patient care as directed by physicians, company standards and policies
• Processes appropriate documents in an organized and accurate fashion
• Respects patient confidentiality at all times
• Graduate from an Accredited Medical Assistant program
• Ability to use MS Office package or similar programs
• 6 months + experience as a Medical Assistant in back office Back office medical assistant
• Working knowledge of Health Insurance: HMO, PPO, Medicare and Medicaid
• ICD - 9 and CPT coding experience
• Ability to react calmly and effectively in emergency situations
• Effective communication and customer service skills

Technical Back Office Resume Examples & Samples

• Provide technical support and advice (Products & tools) by phone and onsite to Siemens partners (Distributors, panel builders, integrators)
• Prepare offers for our partners and support them in technical configuration of their offers
• Support partners in offer calculation
• Participate in price list creation for partners & create quotations for special requests from partners
• Ensure the training of partners in products & tools
• Promote our products @ customers (partners & end customers)
• Support correct Order Management (grant on-time delivery, check order conformity, assist Customs agent for technical issues)
• Support & Prepare promotion & Marketing actions like workshops; fairs, newsletters, etc
• Participate in updating Customer contact information & updating CRM opportunities
• You have an engineering degree in “courant fort” or similar; ideally you have already worked in a sales oriented activity and have experience in customer contact
• You have a founded knowledge in electrical networks and the ability to read electrical plans; practical experience in this domain is a plus
• You are fluently French speaking and have a good level of English (spoken and written)
• You have an open culture and you are a real team player; presentation skills and ability to convince are part of your strong points
• You work with a structured approach and solution oriented; you are able to take initiative
• Support partners in technical configuration of offers
• You have an engineering degree in electrical and/or industrial automation; ideally you have already worked in a sales oriented activity and have experience in customer contact
• You have a founded knowledge in electrical networks and the ability to read electrical plans and/ or you have good Knowledge in communication networks (Modbus RTU, TCP, Profibus, Profinet); practical experience in one of these domains is a plus
• Founded knowledge of SIMATIC technology is a plus

Sales Back Office Analyst With English & German Resume Examples & Samples

• Education in Business administration - finance or any related area, or equivalent working experience
• Languages: English and German (minimum upper-intermediate spoken and written)
• Good knowledge of MS Office (Word, Excel, Outlook)
• Good communication skills via phone and emails
• Background in Sales Back Office is an advantage
• Work independently with high diligence
• Mobility: Initial knowledge transfer training in Germany for 2 weeks

Head of Accounts Receivable & Treasury Back-office Resume Examples & Samples

• In your new role, you lead a team of 10 employees handling the Accounts Receivable and Bank Accounting processes for all German entities of Boehringer Ingelheim, ensuring high quality and compliant operations
• You manage global intercompany processes like Cash-Pooling and monthly reconciliation processes
• The responsibility for Global Credit Management and commercial Credit Insurance for our German and International affiliates will be one of your key tasks
• Treasury Back Office including risk monitoring for FX-Deals and compliance with EMIR regulations lies within your area of responsibility
• As project lead, you strive for continuous improvement of existing Order-to-Cash processes and standards
• Furthermore you work closely with our Deployment teams in projects to integrate new entities into our Global Business Services
• Your tasks also include the monitoring of SAP SD interfaces

Business Analyst Back-office Resume Examples & Samples

• Past Experience in Financial industry as a Production Support Officer or a similar role (required)
• 5 years+ experience in IT Application Support in a financial institution
• Technical/Business Skills

AP Regional Supervisor, Back Office Solutions Resume Examples & Samples

• Leading and/or supervising systems projects (Sunsystems, Materials Control and/or BirchStreet) to ensure all new installations/upgrades are completed in accordance with regional standards and policies
• Communicating and interfacing with property finance/purchasing teams to carry out the systems project. The individual in this role will be a key liaison between vendors, systems manager and finance leadership throughout the project implementation
• Conducting systems training to the property users
• Assisting the Regional Manager to review and update the related systems SOPs and standard configurations for the region
• The individual will also collaborate with the Regional Manager to develop related systems financial tools or reports
• Drafting and editing systems documentation
• College degree in accounting, finance, information systems or a related field
• Experienced user in Sunsystems, Materials Control and/or BirchStreet daily operations. Systems implementation and training experience is a plus
• Familiar with Marriott SOPs, financial reports and systems standard shell
• 2 plus years of progressively responsible experience in finance operations/accounting
• Language: Fluency in written and spoken English is required. Fluency in Mandarin is also desirable
• Ability to work independently and think strategically
• A positive attitude and good team player

Back Office Medewerker M/V Resume Examples & Samples

• Ben jij iemand die houdt van organisatie en orde? Ben jij een pietje precies die graag in detail werkt en graag zorgt dat alles klopt?
• Ben je levendig en flexibel en kan je goed om met stresssituaties?
• Ben je inventief, open-minded en kun je bij probleemsituaties een creatieve oplossing bedenken?
• Heb je een passie voor de hotellerie en is de gast steeds jouw grootste zorg?
• Passen de woorden fun, authentiek, verantwoordelijkheidszin bij jou?
• Ben je graag druk bezig en zoek je steeds naar extra werk?
• Houd je van afwisseling in je job en ben je ook graag met de gast bezig?
• Sta je open om je te ontwikkelen en wil je graag bijleren?
• Ben je een optimist en ga je met een smile door het leven?

Back Office Processing Agent Resume Examples & Samples

• Typing/keyboard and good IT skills are essential
• Attention to detail essential
• You Must be 100% quality focused due to the nature of work i.e. cash handling and working with sensitive data
• Experience of piece work or a process driven environment would be useful however full training will be given on all tasks
• Able to work on your own initiative and drive your own performance and skills
• Flexible where possible
• Able to keep motivated as a lot of the tasks are of a repetitive nature
• Able to multi skill and change teams/ work types at short notice
• Lifting and unloading of stock can apply to this role so manual handling will be required

Medical Assistant / Back Office Resume Examples & Samples

• Greets patients in courteous and polite manner
• Assists in simple office and minor surgical procedures
• Assists with the education of the patient and/or family as directed by the physician
• Contacts patients as needed to give testing results instructions from the physician and scheduling of necessary visits
• Answers telephone inquiries and triage calls
• Responsible for all laboratory duties including drawing, spinning, prepping blood for testing and maintaining appropriate logs
• Enters all test requisitions and encounters in the computer
• Preferred: Graduation from an accredited Medical Assistant program with a valid MA school certificate OR Registered Medical Assistant (RMA) OR Certified Medical Assistant (CMA) OR 2 – 5 years of practical clinical experience
• Ability to perform EKGs
• Preferred: Strong phlebotomy skills
• Ability to evaluate patient needs, administer prescribed medications, assist physician
• With examinations and treatment, prepare and apply dressings, and instruct patients in health measures and self-care as instructed by the physician
• Working knowledge of basic Medical Assistant principles and practices
• Leverage superior product and policy knowledge and resources to resolve consumer inquiries, thereby avoiding unnecessary repeat calls
• Leverage the voice of the consumer to identify and make recommendations on products, brands and service improvements
• Obtain information regarding replacement review process
• Demonstrated customer obsession resulting in the ability to meet and exceed consumer needs
• Pro-active problem solving skills. Ability to quickly research consumer questions across various information sources (including websites, technical guides)
• Ability to work well within team environment
• Career ambitious
• Strong ability to multi-task
• Under direction and supervision of physician, administers immunizations, EKGs, ear washes, and other patient services
• Assists with the education of the patient and/or family as directed by the physician. Contacts patients as needed to give testing results instructions from the physician and scheduling of necessary visits
• Conducts all front office functions as requested
• Maintains equipment and adequate stock levels of consumables in laboratory area. Acts as liaison between all independent lab services and the center
• Ability to communicate effectively with patients and all levels of personnel in a professional, courteous and effective manner with excellent customer service skills

Junior Back Office Analyst Resume Examples & Samples

• Ensure all incoming confirmations are appropriately linked into the automated documentation storage system
• Chase unexecuted paper confirmations for corporate, hedge fund and inter-bank clients within regulatory timeframes and to meet monthly targets. This task applies to credit, rates and FX products
• Ensure all reports and tracking statistics for the team are completed on a daily basis
• Ensure that set ups in the FX Back Office tool are handled in a timely manner
• Bachelor – speciality Financial Markets
• Academic knowledge of the financial market
• Good analytical and organizational skills
• Good adaptability skills
• Ability to escalate in a timely fashion

Customer Relation Team Back Office Internship Resume Examples & Samples

• Month 1: Taking classroom theory into practice, you'll start learning about the business, our secret language and strategies, and getting to know our amazing people. Your own opinion will count every day
• Level 1 (Month 2-6): Then you will be given your own projects and play on the battle field straight away. We will help you pick-up and conquer challenges
• Should you show great results, you contract might be extended for another 6 months, leading you to Level 2 (Month 7-12): This will be your time to shine and showcase all you have learnt so far. Expect to jump-over a raised bar
• A business related degree full-time student, who has fully completed second year of Bachelor degree and is already in his/her third year, Master degree students would be preferred
• Curious mind with thirst to pursue a career in the fast-paced tech world
• Good team player who can easily integrate in a team and cooperate with colleagues
• Self-starter, you have played key role in extra-curriculum activities and juggle easily with multiple priorities
• Communication champ you keep everyone involved and on track
• Relationship builder you thrive achieving outstanding results in collaboration
• Creative problem-solver you jump on opportunities to come up with alternative solutions
• Strong follow-through skills and able to drive issues to resolution
• Interested in data analysis junior Excel wizard, Power Point & Outlook fan
• Interested in new products and technologies and willing to develop deeper knowledge in HP products
• Fluent English and able to work in an international environment

Lubricant Back Office Resume Examples & Samples

• Preparing documents of contracts
• Recording delivery claims of dangerous waste material
• Preparing weekly sales reports
• Telesales: contacting and motivating small buyers
• Receiving and preparing incoming orders
• Preparing invoices and dunning letters for post
• Requesting and filing copies of delivery note, signed by the customer
• Receiving and recording customer complaints
• Communication, team work and negotiation skills
• Proactive and conscientious style of working
• Analytical thinking and acting

Back Office Operator Resume Examples & Samples

• Carry out the administration of guarantees Lenovo and Apple computers (Laptops, Desktops, Monitors)
• Preparation, installation and configuration of computers (HW), Software and according to the policies of the Customer
• Inventory and control equipment Laptop, Desktops and Monitors, upon delivery of inventory control equipment
• Installation and testing of corporate images of computer equipment
• Activation of voice and data port
• Relocation requirements to users places
• Support and installation of network printers and maintenance thereof
• Support the use of SharePoint, Lync, Outlook and BOX
• Preventive and corrective maintenance of computer equipment
• Support special events or on demand VIP users defined by customer
• Support to end users
• Comply according to preparation equipment checklist provided by customer
• Comply with the infrastructure operating DRP Alternate site
• On-site support for managing backups and restore information
• Support specific requirements of the customer
• Responsible solution to Deskside Support Incidents through CNSC, after training from the customer Partner to care system reports

Software Engineer for OTC & Forex Back Office Execution Resume Examples & Samples

• In-depth experience in programming in C# and/or Java
• Messages Based Communications
• RESTful web services
• SOLID Design Principles

Summer Student Loans Back Office Resume Examples & Samples

• Prepare Lender Debt Validation Letters
• Work system-generated reports to resolve account issues
• Request, prepare and send reprinted loan documents as requested
• Conduct investigations
• Regularly interact directly with customers via phone or email to gather necessary facts to fully resolve issues
• Be available to assist front-line phone teams when called upon

Treasury Analyst Financial Markets Back Office Resume Examples & Samples

• Confirming, matching, settling or netting multiple concurrent high-value FX trades
• Enabling banking counterparties, custodians and dealers
• Assisting with FX collateral management and rate uploads to NIKE’s ERP system
• Monitoring and ensuring adherence to internal controls, policies and procedures
• Collaborating with Treasury Controls to maintain process documentation
• Responding to Sarbanes Oxley (SOX) and other audit inquiries
• Developing ad-hoc reports and analyses and maintaining recurring reports and analyses
• Evaluating, proposing and implementing process improvements
• Collaborating with IT to implement system enhancements
• Supporting various projects and initiatives
• Bachelor’s or Master’s degree in Finance, Accounting, Economics or other business related field
• 2+ years of recent experience working in the Regional or Global Treasury center of publicly traded multinational company. Similar levels of experience in Foreign Exchange, Corporate Banking or another directly relevant financial discipline will be considered
• Advanced computer skills with an emphasis on Microsoft Excel and PowerPoint; Strong preference will be given to candidates with significant SAP, Murex and/or Internet Banking System experience
• Acute attention to detail, ability to exercise a high degree of professionalism and a constant focus on delivering high quality customer service
• Demonstrated problem solving, critical thinking and analytical skills
• Ability to work independently and as part of a cross functional team
• Ability to learn quickly and stay current on industry and marketplace trends
• Ability to handle multiple and competing priorities
• Strong work ethic and team player mentality
• Must have a strong and positive work ethic, and follows Bank of America's Core Values
• Strong Microsoft Office Skills required
• Must possess excellent verbal/written communication skills
• Accounting experience/knowledge is a plus
• Experience in ACH, Debit, ATM Fraud or Non Fraud claims operations
• Experience with CCMS, Model, FDES, Doc Direct ,PEP+, Synergy, VROL, Mastercom, OMNI, MSS
• Ability to drive optimum accuracy and efficiency
• Familiar with Regulation E, Regulation Z and NACHA guidelines

Back Office Rep Resume Examples & Samples

• Answering inbound e-mail, fax or mail and managing inquiries or requests in a timely manner
• Processing forms and orders requested by the customer
• Maintaining logs of activities and completed work including recording details of comments, inquires, complaints and actions taken
• Records details of customer comments, inquiries, complaints and actions taken
• Comfortable with the multi computer applications systems to process tasks assigned

Back Office Specialist, Processing Team Resume Examples & Samples

• Processing new or updated bankruptcy filings, managing exception reporting and submitting Proof of Claims
• Handling deceased borrower accounts and using skip tracing skills to research confirmations
• Supporting Operations with statement documentation such as Fully Paid and Payoff Statements, Settlement Letters and outbound account request confirmations
• Supporting 3rd party collections agencies and Vendor Management with account transitions
• Partnering with Treasury Operations
• Processing check payments; reviewing exceptions and unidentified payments
• Partner with other departments to provide reporting and resolve issues on cross-functional projects
• Perform administrative tasks as needed and other duties as assigned
• Have a minimum 1-2 years of Operations or Finance experience or a minimum of 6-12 months payments-related experience in collections, loan servicing, or applicable consumer lending experience
• Applicants must possess strong system skills, collections, processing and analytical skills
• Possess effective oral and written communication skills; timely and accurate follow through
• Self-motivated; detail oriented; able to self-manage, prioritize and be a critical thinker
• Demonstrate quantitative, problem-solving and analytical skills
• ZenDesk experience preferred, or other CRM equivalent
• Possess good business judgment with a strong focus on customer service
• Experience working in a highly regulated environment
• Be a strong team player with a high level of professionalism and initiative
• Possess intellectual curiosity to become a subject matter expert in the current process and assist in process improvement
• Proficient in Microsoft Suite preferred (Word and Excel required)
• Bachelor’s degree in business administration, finance, accounting or a related field

Retail Back Office Franchise Intern Resume Examples & Samples

• Energetic team player & creative mindset
• Excellent communication skills & strong customer focus
• Fluent Spanish & English (written/verbally)
• Microsoft Office expert (Excel and Power Point)
• MAXIMUM 2 years of previous experience
• At least 5 years supervisory experience
• Management reporting experience
• Experience managing productivity-driven operation
• Flexibility to work straight night shift and overtime; or swing shift
• General knowledge of human resources policies and procedures

Back Office / Revisão de Conteúdos Team Lead Resume Examples & Samples

• At least 3 years supervisory experience
• Fluent in Spanish
• Managing measured productivity of team
• Ability to learn quickly through self-study, classroom, and hands-on experience
• Strong communication skills with all levels of employees and management
• Ability to perform special projects as needed in addition to daily responsibilities
• Ability to organize staff and supervise workload for maximum efficiency
• Gather data, prepare and publish directed operational, performance, adhoc and client reports
• Interface effectively with other teams, delivery lead
• Interface effectively with Client team
• Address reporting and data related questions from the team
• Graduate with 3-6 years of working experience, preferably with 2 years of domain knowledge
• Quick learner with proven ability to grow and lead a team
• Passion for learning and creative problem-solving
• Proven track record of success in previous work experiences
• Strong computer applications skills especially MS Excel and MS Powerpoint
• Analytical frame of mind

Back Office Processing Resume Examples & Samples

• 2+ years customer service experience and 2+ years medical or insurance industry
• Four (4) years related experience with reimbursement assistance or third party billing
• Strong organizational skills; attention to detail
• Reporting NAM Treasury Front Office
• Fast reaction time, work well under stressful conditions bearing stress, persistent in critical situations
• Bachelors Degree in finance or accounting from an accredited institution
• Minimum of 1 year business experience
• Highly Proficient in Oracle and Microsoft Office products (Excel particularly pivot tables, vlookups and macros)
• Must not be on any formal written corrective action
• Minimum Meets/Meets rating
• Adapts well to an ever changing environment
• Works well independently AND must work well in a team environment
• Must be able to effectively prioritize multiple tasks
• Experience completing general account maintenance, power of attorney requests, balance transfers, and delinquency research inquiries
• Experience working in the following systems: MSS/TSS, ICDP, PCMT, and CLMS
• Assists with patient phone messages/tasks and documents in EMR. Conducts callbacks per provider instruction in an efficient and timely manner, while maintaining proper telephone etiquette. (20%)
• Rooms patients utilizing best practice MA workflow and maintains patient flow per schedule. (15%)
• Documents patient information collected, care given and treatment provided as well as charges in a clear and concise manner in EMR. (15%)
• Anticipates patient care needs and consults with provider as needed. (10%)
• Adheres to all safety standards, including but not limited to, equipment maintenance, infection control, universal precautions and use of personal protective equipment as needed for all patient-care procedures. (10%)
• Maintains current knowledge of SJHMG clinical policies and procedures. (10%)
• Organizes, stocks (using a PAR & trigger system) and maintains an orderly, clean and uncluttered work area, including but not limited to exam rooms, procedure rooms and patient care areas. (5%)
• Assists with procedures and administers medications within the MA scope of practice and per provider orders. (5%)
• Maintains current knowledge of medications, waste disposal and sterile techniques. (5%)
• Attends and actively participates in mandatory clinical/business department meetings/in-services, staff meetings and assigned committees. (3%)
• Maintains CPR and other appropriate certifications. (1%)
• Responds to and participates in all medical emergencies and codes. (1%)
• High level of customer service skills with a genuine caring approach to helping people
• Maintains a positive attitude with changing conditions
• Must be able to work in a fast-paced department and handle multiple tasks, work with interruptions, and deal effectively with confidential information
• Rooms patients utilizing best practice MA workflow and maintains patient flow per schedule 15%
• Anticipates patient care needs and consults with provider as needed 10%
• Documents patient information collected, care given and treatments provided as well as charges in a clear ans concise manner in EMR. 15%
• Assists with patient phone messages/tasks and documents in EMR. Conducts callbacks per provider instruction, in an efficient and timely manner while maintaining proper telephone etiquette, 20%
• Organizes, stocks (using a PAR & Trigger system) and maintains an orderly, clean and uncluttered work area, including but not limited to exam rooms, procedure rooms and patient care areas 5%
• Maintains current knowledge of SJHMG clinical policies and procedures 10%
• Assists with procedures and administers medications within the MA scope of practice and per provider order 5%
• Adheres to all safety standards including but not limited to, equipment maintenance, infection control, universal precautions and use of personal protective equipment as needed for all patient-care procedures 10%
• Attends and actively participates in mandatory clinical /business department meetings/in-services, staff meetings and assigned committees 3%
• Maintains current knowledge of medications, waste disposal and sterile techniques. 5%
• Maintains CPR and other appropriate certifications 1%
• Responds to and participates in all medical emergencies and codes. 1%
• Demonstrates organizational abilities

Back Office Specialist Tom Ford Dunhill Resume Examples & Samples

• Suppliers management
• Monitoring sample production
• Use of AS400
• Microsoft tools knowledge
• Product knowledge
• AS400 knowledge (preferred)
• Italian, fluency in English, other languages as a plus

Back Office Coordinator Resume Examples & Samples

• Oversees the daily supervision of the practice’s clinical staff, including those performing phlebotomy and lab duties to assure that the back office activities are flowing smoothly and effectively and that the staff are supporting the physicians and caring for the patients
• Ensures that patients are triaged in a timely manner and put into the appropriate rooms
• Ensures that there is sufficient clinical staff present for the daily operation of the practice. Advises the practice manager and/or the physicians of staffing needs
• Reviews Paid Time Off (PTO) requests and forwards to practice manager for approval
• Assists the practice manager with the selection, supervision and counseling of all clinical staff
• Assists the clinical staff with issues concerning patients, equipment supplies and any other matters affecting proper patient care
• Recommends improvement processes and procedures to the practice manager; conducts regular audits of back office operations
• Serve as the super user for quality, safety, and other clinical initiatives
• Inventories and orders necessary medical supplies for use in the practice. Projects costs and arranges for delivery of medical supplies as needed for the efficient daily operation of the practice
• Obtains information on new and improved medical supplies from outside vendors. Works in conjunction with the practice manager, physicians and other clinical staff to determine best products for use in the practice
• 1+ years of experience in Fraud environment
• Understanding of Regulation Z
• Understanding of association rules tied to the fraud claims process

Back Office Expert Internship Resume Examples & Samples

• Degree in Economics or Management Engineering
• Excellent analytical and quantitative skills

Augusta Back Office Administrator Resume Examples & Samples

• Manage consumer interactions professionally, efficiently and with good communication skills
• Provide support for extended service agreements pertaining cancellations, payment transfers and refunds
• Adhere to published policies and procedures and ensure that all consumer interactions are properly document
• Provide assistance as necessary
• Excellent communication skills - verbal, written and digital (email, chat, text)
• Superior typing skills (speed & accuracy) and proficiency with Microsoft Office applications
• Successfully navigates through ambiguity and change
• Experience with SAP CRM, Service Power, REX, IPL, Avaya phone systems a plus

Global Contact Center Back Office Specialist Resume Examples & Samples

• Answer all client inquires accurately and in a timely and professional manner. Must personalize client engagements to deliver premium service that aligns with our Quality Assurance and branding guidelines
• Achieve Back-Office performance measurement goals including quality assurance, schedule adherence, work output and productivity metrics
• Handle sensitive and confidential information including candidacy and passport information with upmost care and adhere to the CFA Institute Information Security Policy
• Participate in refresher trainings and utilize Global Contact Center SharePoint site (and future tools) to continuously grow knowledge and stay informed of important updates on policies and procedures. This is critical and it is essential to do so in a quick and agile manner to ensure accurate information is provided to our clients in every interaction
• Demonstrate effective decision-making skills and agility
• Collaborate with the Manager, Training and Development to support training for variable staffing and serve as Subject Matter Expert
• Serves as Subject Matter Expert on all Back Office duties by providing expert guidance to team members and the Global Contact Center
• Closely collaborates with other departments such as the Credentialing Division (Exam Admin, CFA Program, CIPM & CFA Investment Foundation departments
• Works well under pressure, particularly during high stress periods
• Minimum three years of experience in customer service handling sensitive client data
• Experience as a Global Contact Center Client Services Representative a plus
• Experience with Salesforce Service Cloud Case Management Platform preferred
• Must demonstrate outstanding judgment and mature business skills with the ability to establish a strong rapport with management
• Detailed-oriented and highly organized with the ability to handle multiple tasks simultaneously
• Excellent interpersonal skills including a professional and diplomatic demeanor
• Fluency in English required, knowledge of additional languages would be useful
• Must demonstrate outstanding stewardship and relationship building/management skills to expand the mission of CFA Institute
• Excellent communication skills including written, verbal, listening, and presentation
• Flexibility in competently juggling competing priorities and changing expectations
• Global cultural orientation and working experience
• Very high level of organizational and time management skills, ability to work independently
• Must demonstrate excellent problem solving skills
• Willingness to ask questions, demonstrate curiosity
• Must demonstrate good judgment and mature business skills
• Proficient using standard office software such as Word, PowerPoint, Excel, Outlook
• Client-Focus - Demonstrates strong client service orientation, internally and/or externally; explores ways to improve service within organizational parameters; provides high levels of service; embraces the concept of client
• Communication Skills - Able to assert one's ideas and persuade others; communicates clearly; excellent verbal, written, listening, and presentation skills
• Teamwork - Recognizes interdependencies in cross-functional projects; works collaboratively and productively with others to achieve results; works toward consensus when team decisions are required and supports team decisions; looks for opportunities to develop, maintain and strengthen partnerships with others inside and/or outside the organization
• Personal Accountability - Effectively manages time and priorities in order to meet deadlines and expectations; respects others’ time; takes initiative as appropriate; has self-motivation and a strong work ethic; and accepts responsibility for own actions
• Organizing– Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently
• Priority Setting – Spends time on what’s important; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus
• Time Management – Uses his/her time effectively and efficiently; concentrates his/her efforts on the more important priorities; can attend to a broader range of activities
• Learning on the Fly– Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues for improvement; enjoys the challenged of unfamiliar tasks

Related Job Titles

• ResumeBuild
• Back Office Executive

5 Amazing back office executive Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, back office executive: resume samples & writing guide, kevin scott, professional summary, employment history.

• Performing data entry tasks
• Maintaining filing systems
• Preparing and submitting reports
• Monitoring inventory levels
• Drafting documents and letters
• Scheduling appointments and meetings
• Sorting and distributing mail
• Providing general administrative support

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Earl Coleman

• Answering phone calls and responding to emails

Yvette Nelson

• Assisting with budget preparation and tracking
• Updating and maintaining records
• Coordinating travel arrangements
• Managing databases
• Assisting with special projects
• Processing invoices and payments

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Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

back office executive Job Descriptions; Explained

If you're applying for an back office executive position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

back office executive

• Responsible for inward clearing cheque related tasks including signature verification & UV Lamp verification.
• Performs technical validation of all cheques received from the key clients.
• Ensure that no stale cheque is presented to the clearinghouse from any of the Key clients.
• Responsible for RTGS/MSP/NEFT/ICMC Cash received/ICMC Cash Paid/Cash Deposite/CAM EOD/Inward Clearing/Outward Clearing.
• Performs daily reconciliations of all cheques scanned.
• Handling enquires.
• Other duties assigned by the Team Leader.
• Managing Banking Entries In Tally software
• Branch coordination and Bill Verification
• Managing Documentation of the company(Bill Filing, Debtors Bill, Creditors Bill)
• Preparing Salary List of all branch employees
• Handling the Documentation Verification process(Maintaining, Arranging, Mailing)
• Making Entries in Company’s Software
• Coordinating with other regions team relating to documentation, Forms
• Handling welcome calls & Confirmation call for new card members(Minimum 30 Calls per day)
• A detail oriented and highly skilled in managing the things possesses rich experience of 1 year as Office Assistant.
• Proficient in managing the documents.
• Expert in priortising the work.
• Excellence in providing comprehensive secretarial and administrative support to colleagues.
• Proficient in executing the programs using the limited resources.
• Expert in assisting the seniors and manage the routine daily organization life.
• Back Office Job -Searching and verifying of various data and uploading in Justdial.
• Assign an employee ID to the employee, manually or automatically.
• Maintain Employee Transportation Data (Active and Inactive).
• Share data analysis with other HR teams to support critical functions like self-sufficiency, segmentation and more.

back office executive Job Skills

For an back office executive position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Word Processing
• Microsoft Office
• Data Analysis
• Microsoft Excel
• Database Management
• Spreadsheets
• Document Management
• Copywriting
• Database Administration
• Receptionist Duties
• Records Management
• Office Administration
• Telephone Skills
• Customer Service
• Technical Support
• Inventory Management
• Bookkeeping.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Computer Literacy
• Project Management
• Presentation
• Written Communication
• Social Media
• Troubleshooting
• Quality Assurance
• Supervisory
• Risk Management
• Documentation
• Financial Management
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management.

How to Improve Your back office executive Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Stanley Hawkins

Unexplained year gaps and missing job experiences are a no-no, gaps in your resume can prevent recruiters from hiring you if you don't explain them..

• It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
• Use the gap to talk about positive attributes or additional skills you've learned.
• Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your back office executive Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Percy Upton

• Cooridating travel arrangments
• Drating documents and letters
• Sceduling appointments and meetings
• Scheduling appointmens and meetins
• Managin databases
• Co-ordinatin travel arrangemnts
• Assistin with budget preparation and trackin
• Co-ordinatin travel arrangments
• Providin general administrativ support

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position..

• Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
• Make sure to use a professional email address as part of your contact information.
• Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

back office executive Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an back office executive position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Esteemed Recruitment Team

I am a results-driven Back Office Executive with 15 years of experience in Administrative & Clerical. I am excited to submit my application for the Chief Back Office Executive role at Google, where I believe I can make a valuable contribution to your team.

Throughout my life, I have pursued my passion for Office Management and sought out opportunities to learn and grow. My experience in Administrative & Clerical has given me valuable skills such as Process Improvement and Risk Management that have allowed me to improve professionally and personally. I am excited to bring these skills and my passion as a Back Office Executive to the position and work with a team of like-minded individuals to achieve our common goals.

I cannot stress enough how thrilled I am about the chance to join a team of like-minded individuals who share my values and passion for this amazing field. Thank you for considering my application and I hope for the chance to work together.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

Contemporary

Professional

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Back Office Assistant Resume Examples

Writing a resume as a back office assistant can be intimidating, especially if you don’t know what to include or how to make it stand out. But don’t panic – with this helpful guide, you’ll be able to craft the perfect back office assistant resume in no time. We’ll go over what to include, how to make it look great, and provide several examples along the way. With a well-written resume, you’ll be one step closer to getting the job of your dreams.

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Back Office Assistant

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am a highly organized and detail- oriented individual with a passion for helping others. As a Back Office Assistant, I have over five years of experience providing administrative and customer service support in a variety of professional settings. I am proficient in various software applications and have extensive knowledge of administrative processes. I possess strong communication and multitasking skills, which are essential in an office environment. I am also a team player who is able to collaborate effectively with colleagues and customers alike.

Core Skills :

• Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook)
• Customer service
• Administrative support
• Time management
• Multi- tasking
• Communication
• Organizational skills
• Problem- solving

Professional Experience :

• Back Office Assistant, ABC Company, 2016- Present
• Managed financial data in Excel spreadsheets, including account information and customer transactions.
• Processed customer orders in a timely manner, ensuring accuracy and compliance with company policies.
• Input customer information into the company database and provided customer service support.
• Answered phone calls and emails in a timely and professional manner.
• Assisted with filing documents, data entry, and other clerical duties.

Education :

• Bachelor’s Degree in Business Administration, XYZ University, 2016

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Back Office Assistant Resume with No Experience

Talented and organized individual with superb communication and customer service skills. Highly motivated and energetic, with a desire to learn and excel in a Back Office Assistant role.

• Proficient in Microsoft Office Suite
• Strong organizational skills
• Ability to effectively manage multiple tasks
• Excellent attention to detail
• Great problem- solving skills
• Strong communication and interpersonal skills

Responsibilities

• Filing and organizing documents
• Data entry and reconciling records
• Assisting with administrative tasks
• Processing customer orders
• Monitoring and responding to customer inquiries
• Providing customer service support
• Updating customer information in database

Experience 0 Years

Level Junior

Education Bachelor’s

Back Office Assistant Resume with 2 Years of Experience

Reliable and dedicated back office assistant with 2 years of experience providing administrative and organizational support to executive staff. Proven ability to manage multiple tasks simultaneously, prioritize tasks, and problem- solve. Adept at developing positive working relationships with individuals at all levels of the organization.

• Interpersonal skills
• Computer proficiency

Responsibilities :

• Provided administrative support to executives and senior staff
• Greeted visitors and managed incoming calls
• Organized office operations and procedures
• Managed travel and accommodation arrangements
• Maintained filing systems, databases, and records
• Prepared, proofread, and edited documents, letters, and reports
• Scheduled and coordinated meetings, conferences, and other events
• Maintained inventory of office supplies and equipment
• Provided assistance in coordinating group activities and special events

Experience 2+ Years

Back Office Assistant Resume with 5 Years of Experience

A highly organized and detail- oriented Back Office Assistant with 5 years of experience and a strong background in office management and customer service. Proven success in streamlining office operations and processes, managing customer inquiries and complaints, and providing exceptional administrative support. Possesses excellent communication and problem- solving skills, and is proficient in Microsoft Office programs.

• Office Management
• Records Management
• Microsoft Office
• Customer Service
• Problem Solving
• Time Management
• Managed day- to- day office operations and processes, including updating client records and filing paperwork.
• Received and responded to incoming customer inquiries and complaints with professionalism.
• Performed data entry for various projects.
• Ensured proper organization and filing of records.
• Developed and maintained effective relationships with internal and external stakeholders.
• Managed the reception area and answered incoming calls.
• Scheduled and coordinated meetings and appointments.
• Prepared documents and reports using Microsoft Office programs.
• Assisted with general administrative tasks as needed.

Experience 5+ Years

Level Senior

Back Office Assistant Resume with 7 Years of Experience

I am a highly organized and detail- oriented Back Office Assistant with more than 7 years of experience in providing administrative support for the day- to- day operations of an organization. I have an excellent knowledge of office automation and office procedures. I am experienced in data entry, filing, and document management, and have a strong background in customer service. I am able to work independently and as part of a team and am committed to delivering outstanding customer service.

• Office Automation
• Document Management
• Filing and Storing Documents
• Organizational Skills
• Received and processed incoming documents and packages
• Maintained the office filing system, ensuring documents were accurately and efficiently stored
• Answered phone calls and responded to queries from clients
• Entered data into databases accurately and efficiently
• Assisted customers with basic inquiries in person, over the phone, and via email
• Managed and updated print and digital resources
• Prepared documents for meetings, events, and presentations
• Assisted with other administrative tasks as required

Experience 7+ Years

Back Office Assistant Resume with 10 Years of Experience

A highly motivated and organized Back Office Assistant with 10+ years of experience providing administrative support to executive- level management in large organizations. Proven ability to manage multiple projects and prioritize tasks while maintaining high standards of accuracy. Adept at using technology to streamline work processes and improve efficiency. Possess excellent communication, customer service and problem solving skills, allowing for successful collaboration with colleagues and customer base.

• Office Administration
• Scheduling/Calendar Management
• Document Preparation
• Technical Writing
• Multi- Tasking
• Responsible for providing administrative support to executive- level management
• Managed schedules and calendars for executive- level staff
• Assisted with the preparation of reports, presentations and documents
• Coordinated office activities and maintained accurate records
• Implemented new office procedures to improve efficiency
• Responded to customer inquiries in a timely and professional manner
• Provided technical writing assistance for documents and presentations
• Entered data into database systems and maintained accurate records
• Assisted with correspondence and mailings
• Scheduled meetings and appointments as needed

Experience 10+ Years

Level Senior Manager

Education Master’s

Back Office Assistant Resume with 15 Years of Experience

To secure a position as a Back Office Assistant in a fast- paced environment and utilize my 15 years of administrative experience.

I am a highly efficient and organized individual with 15 years of experience as a Back Office Assistant. I have a wide range of experience in data entry, filing, and customer service. I am well- versed in using computers and software, including Microsoft Office and other business- related programs. I am a self- starter and quick learner who works well independently and in a team environment. I am able to complete tasks quickly and effectively while paying close attention to detail.

• Excellent organizational and problem- solving skills
• Proficient in Microsoft Office and other business- related programs
• Strong customer service experience
• Ability to multitask and prioritize tasks
• Excellent communication and interpersonal skills
• Highly accurate data entry
• Answering phones, taking messages, and dealing with customer inquiries
• Data entry into various systems and databases
• Sorting and distributing mail
• Filing and archiving documents
• Coordinating office supplies
• Assisting with other administrative tasks as required

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Back Office Assistant resume?

A Back Office Assistant is a vital part of any organization, so having a well-crafted resume is essential to standing out when applying for a job. When writing a resume for the role of Back Office Assistant, there are certain key information that must be included.

• Professional Summary: Start your resume with a brief but informative summary that provides a snapshot of your skills, experience, and qualifications. Make sure to highlight any relevant experience, as well as any professional certifications you have.
• Education: List your educational background, including any degrees and certifications you have obtained.
• Work Experience: Include any relevant work experience in your resume, such as previous roles as a Back Office Assistant. Describe the duties you carried out in each role, and use bullet points for clarity.
• Technical Skills: Detail any technical skills you possess, such as proficiency with certain software applications and databases.
• Interpersonal Skills: Highlight any interpersonal skills you have, such as communication, problem-solving, and customer service.
• Certifications and Awards: If you have any certifications or awards related to the Back Office Assistant position, make sure to include them on your resume.

By including all of these essential items in your resume, you can ensure you stand out among the other applicants and have an excellent chance of securing the job.

What is a good summary for a Back Office Assistant resume?

A Back Office Assistant is responsible for providing administrative support to the staff of an organization. They are the behind-the-scenes workers who keep the organization running smoothly. To be successful in this role, a Back Office Assistant must possess a range of skills in areas such as customer service, accounting, data entry, and computer literacy.

A good summary for a Back Office Assistant resume should highlight a candidate’s knowledge and experience in the tasks associated with a Back Office Assistant role. It should also emphasize the candidate’s ability to be a team player and to effectively communicate with other staff members. Additionally, the summary should emphasize the candidate’s organizational skills, as well as their ability to handle multiple tasks in an efficient manner. Finally, the summary should reflect the candidate’s willingness to take on additional responsibilities and to continually seek to improve their skills.

What is a good objective for a Back Office Assistant resume?

A Back Office Assistant is a key role in any organization that provides support to other departments. To stand out in the job market, it’s important to have a clear objective on your resume that outlines your skills and experience. Here are some examples of good objectives for a Back Office Assistant resume:

• To utilize my customer service, organizational, and clerical skills to provide effective administrative support to an organization.
• Seeking an opportunity to use my strong organization and communication abilities to provide efficient back office support.
• A reliable and dedicated professional looking to contribute strong administrative and problem-solving skills in a Back Office Assistant role.
• Seeking a Back Office Assistant role to use my excellent communication and customer service skills to handle administrative tasks.
• A motivated individual with excellent multitasking and organizational skills looking to obtain a Back Office Assistant role.

Having a clear and concise objective on your resume can help employers quickly identify the key skills and qualifications you bring to the job. By including a good objective on your resume, employers will be able to see that you have the necessary skills to handle the job and bring value to the organization.

How do you list Back Office Assistant skills on a resume?

Writing a resume for a back office assistant role should focus on the skills and experience you bring to the position. The skills you include on your resume should be tailored to the specific job position you are applying for.

To list back office assistant skills on a resume, you should include:

• Organization and scheduling: Demonstrate your ability to keep track of multiple tasks, organize documents, create and manage schedules, and plan events.
• Communication: Highlight your communication skills, both verbal and written, as well as your ability to work with clients and vendors.
• Technology proficiency: Show your experience with computers, software, and other technology.
• Data entry: List your experience with data entry and other administrative tasks.
• Problem solving: Mention any experience you have with problem solving and decision making.
• Time management: Show your ability to prioritize tasks and manage your time efficiently.
• Attention to detail: List your ability to pay close attention to detail, follow instructions, and complete tasks accurately.

By highlighting the skills and experience that make you a strong candidate for the role, you can make a great impression on employers and get the back office assistant job you want.

What skills should I put on my resume for Back Office Assistant?

Creating an effective resume for a Back Office Assistant is essential for jobseekers who want to stand out from the competition. While different roles require different qualifications and experiences, there are some core skills that are essential for all Back Office Assistants. Here are some of the key skills you should consider including when crafting your resume for a Back Office Assistant role.

• Organizational Skills: Back Office Assistants must be able to keep track of multiple tasks and prioritize them accordingly. They should be able to create and maintain filing systems, update records, and set reminders to ensure that no task is overlooked.
• Problem-solving Skills: The ability to quickly and effectively identify and resolve potential issues is key. Back Office Assistants should also be able to troubleshoot any technical problems that may arise.
• Attention to Detail: With many tasks needing to be completed accurately, Back Office Assistants must be detail-oriented and able to double-check their work.
• Communication Skills: Back Office Assistants must be able to communicate effectively with other staff members, clients, and vendors. This includes active listening and providing clear instructions.
• Time Management Skills: Back Office Assistants must be able to manage their time effectively and complete tasks within the timeframe given.

By including these skills on your resume, you will demonstrate that you are a highly organized, detail-oriented individual with excellent problem-solving and communication skills. This will make you an attractive candidate for any Back Office Assistant role.

Key takeaways for an Back Office Assistant resume

As a back office assistant, your resume should reflect your organizational and multitasking skills. The key to success in this role is to demonstrate that you can effectively manage the back office operations of an organization.

When creating your resume for a back office assistant position, there are a few key takeaways to keep in mind.

• Highlight Your Organizational Skills: It is important to showcase on your resume the organizational skills that make you an effective back office assistant. Focus on your experience with filing, managing office supplies, managing databases, creating reports, and working with software.
• Demonstrate Your Multitasking Ability: A back office assistant needs to be able to juggle multiple tasks at once. Showcase how you are able to effectively manage several tasks simultaneously. This could include organizing meetings, handling customer inquiries, and taking care of other office duties.
• Showcase Your Attention to Detail: As a back office assistant, your attention to detail is essential. Be sure to include your experience in double-checking work, proofreading documents, and any other examples of how you can ensure accuracy and correctness.
• Mention Your Software Knowledge: It is important to mention the various software programs and applications you are familiar with. This could include Microsoft Office, QuickBooks, and other software programs you are familiar with.

These are just a few key takeaways for creating a back office assistant resume. Keep these in mind when crafting your resume so that you will stand out from the competition.

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Back Office Assistant Resume Sample

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Back Office Assistant Resume Sample (Full Text Version)

Veronika skok.

Knowledgeable and well-educated Back Office Assistant accustomed to working in fast-paced business environments. Excellent team player with strong determination to achieve excellent results. Certified Business Office Manager skilled in managing the office calendar and completing presentations. Possess a highly professional attitude and significant ability to work and perform well under pressure.

Work experience

• Sorted and managed the relevant correspondence and was responsible for various administrative tasks as assigned by manager.
• Developed and maintained the office calendar, scheduled and coordinated appointments, and ordered the office supplies.
• Produced professional presentations, maintained an organized work area, and recruited and supervised multiple office interns.
• Worked on the development and implementation of new office procedures to reduce unnecessary costs - decreased the expenses by 19% in 2018.
• Awarded Employee of the Month for executing exceptional work.

GPA : 3.92 (Top 15% of the Program)

Clubs and Societies : Debate Club, Judo Club, Volleyball Team

Graduated with Distinction (Grade 1 - A/excellent equivalent in all 4 subjects)

The 2012 Best Graduate Award winner

Activities : Aerobics Club, Dance Club, Table Tennis Club

Volunteering

Certificates.

Milan Šaržík, CPRW

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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Back Office Support Resume Samples

A Back Office Support is responsible for providing support services that help the front office work well. While duties vary based on the type and size of the organization, the following are certain core duties mentioned on the Back Office Support Resume – processing projects, performing market research , handling accounting and finance tasks; performing market research, gathering and processing research data, assisting and coordinating with the sales team, assisting with inventory control, organizing staff meetings and updating calendars, processing company receipts, invoices and bills; and assisting the management .

To ensure smooth operations, the following skills are needed – technical expertise, knowledge of office operations, and procedures; multitasking skills, computer competencies; familiarity with market research techniques, knowledge of financial and accounting software, working knowledge of CRM platforms, and MS Office proficiency. A degree in a relevant field is a common experience seen on resumes.

• Resume Samples
• Administrative
• Back Office Support

Back Office Support Resume

Objective : Motivated, personable business professional with a talent for quickly mastering technology - recently completed Microsoft Excel course at Kilgore College. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports.

Skills : Software Tester, Credentialed Trainer.

Description :

• Managed vendor contracts and files.
• Supplied control and ordering for home office and branch office
• Rapidly learned and mastered varied computer programs, and all tools needed to complete tasks properly.
• Monitored and aquired building maintenance and maintenance vendors.
• Interacted with clients; verified and updated medical and contact information.
• Informed physician of changes and current symptoms.
• Dispatched drivers before and after trips.

Headline : Experienced professional in all areas of management well organized and very motivated with a desire to succeed.

Skills : Typing, Customer Service, Computer Use.

• Acted as float nurse and provided back-up office support for internal medicine facility.
• Worked with 13 facility physicians quickly learning individual preferences and expectations.
• Enabled cohesive operation and seamless staffing changes with adaptability and medical knowledge.
• Learned electronic medical records software (EMR Centrix) and assisted with client database maintenance.
• Charted client interactions, prescriptions and treatments providing accurate patient medical records.
• Participated in office transition from specific assignment to team approach.
• Brainstormed ideas, trained staff and guided peers into effective team care.

Objective : Back Office Support with 4+ years of experience in Completing quality assurance operational requirements by scheduling and assigning employees and following up on work results, and also Developing a quality assurance staff by recruiting, selecting, orienting, and training employees and contractors.

Skills : Contracting Skills, Creative Skills.

• Established quality and reliability standards by studying customer requirements with other members of management and with production operators.
• Developed training and qualification materials and devising testing methods and procedures.
• Instituted rework standards by devising inspection and testing methods and procedures.
• Created product quality documentation system by writing and updating quality assurance procedures.
• Maintained data quality by enforcing quality assurance policies and procedures.
• Collaborated with other members of management to develop new products and designs and training methods.
• Prepared process quality reports by collecting, analyzing, and summarizing information and trends.

Summary : As a Back Office Support, experienced with the ability to communicate well and lead customer meetings and presentations. Ability to make post-visit reports and share main take-aways and customer feedback to help engineering product line team schedule and improve the product road map.

Skills : Microsoft Office, Multitaking.

• Payrolled and administrated all business expenses.
• Managed all contracts that are sent out to clients and invoices.
• Provided bus quote pricing for all inquiries.
• Followed-up with customer for pre-trip and post-trip with trip details with surveys and mail out thank you cards.
• Manged log books and driver sheets from post-trip reports.
• Prepared all documents necessary for DOT Audit report.
• Presented of fleet with customers.

Headline : Position as a Back Office Support working closely with patients that will challenge my abilities as a certified professional.

Skills : Customer Service, Patient Therapy.

• Answered/returned telephone calls, created both paper/computer patient files, scanned documents, and greeted patients as they arrived.
• Stocked and ordered inventory in office.
• Maintained patient, procedure, and pharmaceutical files.
• Prepared patients for medical and surgical procedures.
• Administered medication, removed stitches, helped with wound care.
• Ordered x-rays, ultrasounds, referral requests, and patient therapy.
• Performed injections as needed.

Headline : Seeking a Back Office Support position in customer service requiring excellent public relations skills with an ongoing commitment to professionalism and customer satisfaction.

Skills : Planning Skills, Organizational Skills.

• Tax Accountant Prepared monthly, quarterly and annual sales/use tax financial information.
• Computed and disbursed taxes and other withholdings for payroll taxes.
• Managed account reconciliations and months begin/end duties.
• Completed all filing deadlines in accordance with state compliance.
• Coordinated rate calculations/changes with appropriate parties.
• Maintained organized detail of all work papers for audit purposes.
• Substantially reduced process time, and increased accuracy through the implementation of better financial controls Improved reporting procedures that entitled the company to refunds over $13k Led team in converting W-2 tax statements from paper to electronic delivery.

Objective : To obtain a business Back Office Support professional positon which will require me to apply my previous work experience and education to successfully maintain the position and advance within the company.

Skills : MS Office, Quality Management.

• Processed 4-5 account change request daily for business accounts where each request contained a minimum of 50 modifications and up to 500.
• Ensured validity of request by generating quality reports before completing account modifications.
• Used Excel to generate quality reports to ensure all requested modifications completed accurately.
• Communicated with internal account managers via Outlook email, phone, or internal instant message in regards to requested modifications.
• Assigned as point of contact for high visible business account modification request for weekly changes at prescheduled date and times.
• Assisted peers with modification request containing 500+ changes.
• Coordinated team morale activities including social outings and in-office activities.

Objective : Professional Back Office Support who provides exceptional customer service with active listening and problem solving. Customer service with more than 12 years experience with leadership in cross-training employees.

Skills : Basic Computer, Typing And Customer Service.

• Worked one-on-one with primary care physician.
• Ensured service delivered to our customers meets contractual Key Performance Indicator (KPIs).
• Clarified customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
• Listened attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Greeted customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Maintained basic knowledge of client products and/or services.
• Prepared complete and accurate work including appropriately notating accounts as required.

Summary : As a Back Office Support, responsible for Creating and tracking payer project plans associated with accounts receivable, including communication with payer representatives to initiate claims projects, Maintaining library of process, policy, and training documents.

Skills : Microsoft Office Suite, Operating Systems, Routing Protocols.

• Participated in activities designed to improve customer satisfaction and business performance.
• May offered additional products and/or services.
• Tracked, documented and retrieved information in call tracking database.
• May responded to customer inquiries by referring them to published materials, secondary sources or more senior staff.
• Delivered GSE pools per best-execution. Thoroughness and attention to detail required given complexities of best-ex.
• Experienced delivering ULDD to Fannie/Freddie.
• Pointed person with GSEs to ensure sale and delivery issues are resolved in a timely manner.

Headline : Experienced or willingness to learn about flight test, RF systems, Tracking antenna and Network and data processing Knowledge of RF telemetry theory, RF receiver fundamentals and operations a plus.

Skills : Training Skills, Meeting Skills.

• Worked with Cap Markets and Risk in recertifying aging loans making them eligible for sale.
• Worked with Servicing and Cap Markets with re-pooling and buyouts on defaulted loans.
• Handled confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response.
• Supported Better in meeting corporate and departmental goals.
• Produced a high level of service to our customers both internally and externally.
• Encouraged growth and development within our teams.
• Worked in a fast-paced team environment, utilize innovation to contribute to process improvements, use forward thinking to plan next steps in detail, and follow through to completion.

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Resume Worded   |  Resume Skills

Skill profile, back office employee, improve your resume's success rate by using these back office employee skills and keywords ..

• Hard Skills and Keywords for your Back Office Employee Resume
• ATS Scan : Compare Your Resume To These Skills
• Sample Resume Templates
• How To Add Skills
• Soft Skills for Back Office Employee Roles
• Back Office Employee More Resume Templates

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Frequently asked questions.

• 3. Effective Action Verbs for your Resume

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Looking for keywords for a specific job search for your job title here., © 2024 resume worded. all rights reserved., back office employee resume keywords and skills (hard skills).

Here are the keywords and skills that appear most frequently on recent Back Office Employee job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume. Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

• Back Office Operations
• Microsoft Access
• Customer Service
• Administration
• Social Media
• Administrative Assistance
• Office Administration
•  Find out what your resume's missing
• SAP Products
• Cooperation
• Adobe Photoshop
• Financial Analysis
• Customer Support
• Business Strategy
• Project Management
• Strategic Planning
• Sales Management
• Microsoft Dynamics NAV

Resume Skills: Technical

• Microsoft Office Suite (Excel, Word, PowerPoint)
• Google Workspace (Docs, Sheets, Drive)
• Adobe Acrobat Pro
•  Match your resume to these skills

Resume Skills: Data Management

• Database Management (SQL, Oracle)
• Data Analysis (Tableau, Power BI)

Resume Skills: Project Management

• Agile and Lean Methodology

Resume Skills: Software

• Microsoft Office
• Google Workspace

Resume Skills: Data Analysis

Resume skills: workflow management, resume skills: other.

• Data Entry (90 WPM)
• Documentation
• Process Improvement
• Quality Control

Resume Skills: Database Management

• Microsoft SQL Server

Resume Skills: Office Software

Resume skills: data validation tools, resume skills: languages.

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Alternatively, you can also include a Skills section where you can list your technical skills in order of your proficiency. Only include these technical skills or keywords into your resume if you actually have experience with them.

   Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Back Office Employee Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Back Office Employee Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences , education or skills section , like we've shown in the examples below. use the examples below as inspiration..

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Only include these technical skills or keywords into your resume if you actually have experience with them.

How do I add skills to a Back Office Employee resume?

Go through the Back Office Employee posting you're applying to, and identify hard skills the company is looking for. For example, skills like Administrative Assistance, Microsoft Access and Office Administration are possible skills. These are skills you should try to include on your resume.

Add other common skills from your industry - such as Customer Service, Coaching and Social Media - into your resume if they're relevant.

Incorporate skills - like Management, Sales Management and Project Management - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Teamwork is a common competency hiring managers look for, particularly for Back Office Employee roles, so include at least 1-2 examples of accomplishments that involved leading a team, or collaborating with others to complete a project.

Recruiters look for administrative skills on your Back Office Employee, so highlight your experience with key administrative functions, like organizing workshops or communicating with customers and employees.

Try to add the exact job title, Back Office Employee, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Back Office Employee Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Back Office Employee job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Back Office Employee Soft Skills

Here are common soft skills that appear on Back Office Employee job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Upload your resume and we'll spot the issues in it before an actual back office employee recruiter sees it. for free., back office employee resume templates.

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example Dental Office Manager

An effective Description of the templates...

Download this resume template

As the name indicates, dental office managers are specifically experienced with working in a dental office setting. Like medical office managers, they’ll be accustomed to handling patient information and administering paperwork. You should demonstrate your experience with the work by emphasizing appropriate office manager skills and starting each bullet point with a strong action verb.

Tips on why this template works

   accomplishments include relevant office manager skills.

Hiring managers will be looking for experience with overseeing dental offices, insurance verification processes, and working with patient charts. Each one of your accomplishments as an office manager should be directly related to the position. If you have worked in other industries or fields, try to tie in your past work with the duties of an office manager whenever possible.

   Strong action verbs lead each bullet point

By starting each one of your accomplishments with a powerful action verb, you’ll be relating that you have familiarity with the office manager position. Your bullet points should lead with words like “organized”, “conducted”, “managed”, or “calculated” (see below for more examples) to hit home that you’re right for the position.

Resume Example Medical Office Manager

Medical office managers will have experience working with patient records, patient scheduling, office finances, and insurance verification, along with a host of other specialized tasks. Accuracy and attention to detail are more important than ever in this role, and so it helps to provide the scope and scale of your background in the medical industry with quantifiable data points and specific skills.

   Includes numerical data points

To indicate the impact you were able to make at your previous employers, or to relate how many patients or staff you’ve worked with, you’ll want to include numerical values in every accomplishment. It makes a much bigger impression to say that you handled payroll for 500 staff members than to state that your responsibilities included timely payroll management.

   Emphasizes skills in the medical industry

While you may have experience in other fields, you should keep the hiring manager focused on your medical office manager background. You can do this by ensuring that your accomplishments consistently reference working with patients and physicians. If you have worked in other fields, aim to reference the transferable skills (such as team management) whenever possible.

Resume Example Front Office Manager

Front office managers are focused on staff management, typically in hotel settings or similar scenarios where the daily operations of a business will come down to your expertise. You can make a potent impression by starting your resume with a short summary or introduction. Adding in volunteer work or relevant certifications will further lend to your credibility as being involved in the front office management role.

   Starts with a succinct summary to describe your front office role

As a front office manager, you’ll often be among the first points of contact for clients or customers. First impressions - whether for the business or for yourself - are important, and so it helps to start your resume with a short, succinct summary that conveys your experience, your skills, and, when possible, numerical values to back it up.

   Volunteer work and certifications are included

If you are an active volunteer, then you’ll want to include the pro bono work that you’ve done (along with how many hours you contribute on a regular basis). This helps hiring managers see that you have a commitment to your community’s success. Additionally, any recent certifications that are relevant for office manager work should be listed in a sidebar to give a quick impression of your accredited skills.

Resume Example Back Office Employee

A back-office employee works in non-client-facing jobs such as HR, IT, accounting, administration, and records, among others. So, depending on their area of specialization, the skills and knowledge expected of back-office employees vary. For example, an HR officer and a company accountant possess different sets of skills despite both being back-office. This resume showcases a back-office employee's experience in multitasking and performing administrative roles. The applicant is mainly focused on showing their administrative and customer service skills. The resume also shines light on the impact of the applicant's work.

   Show your versatility in handling back-office tasks

As a back-office employee, your resume should highlight your versatility in doing back-office duties. If your academic credentials are not directly aligned with your core responsibilities, it's best to demonstrate that you can perform diverse functions to help other departments operate efficiently.

   Include relevant back-office technical skills

A wide variety of technical skills is necessary for a job applicant seeking a back-office role. These employees are usually assigned a wide range of tasks that require a host of technical skills. So, showcasing proficiency in skills like MS Project, Office Suite, Google docs, Switchboard, etc., can add value to your back office resume.

Resume Example Back Office Manager

A back-office manager is responsible for work performed by back-office employees. The back-office manager often supervises other back-office employees in entry-level to mid-level positions. While the professional background for back-office managers can be any relevant course, they are mostly sourced from engineering, business management, accounting, or mathematics fields. Back-office managers are usually excellent communicators, thanks to the nature of their work. A back-office manager's resume for a professional with 10+ years of experience should focus on the impact of their work. This means demonstrating the effect of your actions on, say, a company's bottom line, departmental efficiency, etc. This helps the hiring manager assess the value you will add to their company if they hire you.

   Demonstrate your back-office organizational and coordination skills

As a professional supervising numerous, often-times unrelated tasks across different back-office departments, demonstrating that you're up to the task is essential. Point out in your back-office manager resume your ability to manage cross-functional teams and oversee numerous business processes. Being able to work across different time zones is also a valuable skill.

   Show growth in your back-office manager career

A back-office manager role is a senior role, so you need to demonstrate initiative and leadership. The ability to maximize business processes and performance improvement initiatives will hinge on previous exposure and familiarity with such duties. A career with an upward trajectory showing transition from junior to senior roles will inspire confidence in your professional abilities.

Resume Example Bookkeeper Office Manager

A bookkeeper office manager handles a company’s financial records and performs specific financial functions. Tasks assigned are numerous and may include, reconciling bank statements, managing payroll, preparing purchase orders, completing tax forms, etc. You may have a team of bookkeepers to manage so leadership and management skills are also essential for this job. While a degree in accounting or a similar field is very attractive to recruiters, it is not absolutely essential to bagging a bookkeeping job. What is very important is your wealth of experience performing bookkeeping tasks. Recruiters will want to see 3-5 years of experience minimum, Here is a successful resume sample.

   Use bookkeeping keywords throughout your resume.

Your resume should read like someone who knows bookkeeping in and out. A good way to show this is by using bookkeeping keywords and mentioning bookkeeping tools throughout your resume’s experience section. Examples in this resume include ‘accounts payable’, ‘Quickbooks’, and ‘reconciliations’.

   Show career progression through promotions.

This is not an entry-level position, and as such recruiters will want to see a progression in your career up to this point. Showing promotions in your career indicates to recruiters that you are an exemplary employee and have had a successful career.

What skills do hiring managers want to see on a Back Office Employee resume?

Some effective Back Office Employee skills you can add to your resume include:

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume. It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters. Start targeting your resume

Most resumes get auto-rejected because of small, simple errors. These errors are easy to miss but can be costly in your job search. If you want to make sure your resume is error-free, upload it to Score My Resume for a free resume review. You'll get a score so you know where your resume stands, as well as actionable feedback to improve it. Get a free resume review

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7 Office Assistant Resume Examples Built for 2024

Office Assistant

Best for senior and mid-level candidates.

There’s plenty of room in our elegant resume template to add your professional experience while impressing recruiters with a sleek design.

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Like this template? Customize this resume and make it your own with the help of our Al-powered suggestions, accent colors, and modern fonts.

Office Assistant Resume

• Office Assistant Resumes by Experience
• Office Assistant Resumes by Role

As an office assistant, you’re great at organizing and can communicate effectively with anybody. You’re the champion of calendars, schedules, and office supplies. Your job helps everything run efficiently, and the entire office flourishes when you do your job right.

But to land an office assistant job,  your AI cover letter and resume must show the hiring manager that you have what it takes to hold the office together . We’ve researched hundreds of successful resumes and compiled the  most effective resume tips  to help you land your next interview and, ultimately, your next job.

Take a look at these seven office assistant resume examples, and let us help you  build a stellar resume !

or download as PDF

Why this resume works

• When including work experience outside your desired field, highlight strengths and characteristics that make you a good employee, such as teamwork, management abilities, and customer service skills—all of which you can dive into further in your office assistant cover letter .
• Although you should always include the name of the company you’re applying to and the role you’re seeking, the rest is up to you. We recommend including your years of experience and skillsets, but you can also write a two-to-three sentence narrative of one of your greatest successes. 

Entry-Level Office Assistant Resume

• An objective helps you convey your interest and qualifications, but you should only include one if you tailor it to each position to which you apply. A generic objective takes up space that could be used for work experience, so choose wisely.
• Don’t fall into the trap of adding fluff that doesn’t mean much; instead, increase the number of bullet points for each position so you can showcase more of your skills.

Senior Office Assistant Resume

• We recommend using the reverse-chronological format to help employers see a timeline of your career.
• Include metrics like how many customers you helped, how much your actions improved overall efficiency, and how many calendars you managed, to name a few examples.

Office Assistant Administrative Assistant Resume

• The deal’s simple: Show you know and have helped teams breeze through their daily administrative tasks. Even something as small as responding to emails will work. Just make sure you’re stating its importance like “Streamlined email communication with the senior management by categorizing and responding to 116+ daily emails, lowering response times by 34%.”

Medical Front Office Assistant Resume

• Prove your worth by adding quantifiable bullet points of the amount of data you’ve organized with precision. Another great addition is to mention how you’ve reduced communication delays using software like TigerNext to improve patient care.

Medical Office Assistant Resume

• When choosing what skills to include, check the  job description  first. The employer will likely have a host of skills they require from their applicant, and you can pick from their list.
• Of course, only include skills that you actually possess. Lying on your resume isn’t a good way to start a new job!
• Avoid words that don’t mean much, like “helped” or “assisted.” Instead, include direct verbs that relate to your position as a medical office assistant, such as “coordinated,” “communicated,” and “implemented.”

Front Office Assistant Resume

• This is a great way to elevate your front office assistant resume since it shows your dedication to furthering your career and growing your skills.
• It may seem a bit personal, but adding your interests gives employers a sense of your personality and skills in a way that work experience can’t quite accomplish.
• For example, if you like reviewing classic films, hiring managers will conclude you have an analytical mindset and strong communication skills, which are both major green flags.
• Choose your hobbies carefully, though—playing video games might be your favorite pastime, but will it inspire employers to hire you?
• Sometimes it can help to read the company’s website to get a feel for what they value. That way, you can include hobbies you love that also resonate with the employer, boosting your chances of an interview.

Related resume guides

• Office Administrator
• Front Desk Receptionist
• Executive Assistant
• Administrative Assistant

Back Office Manager Resume Sample

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Work Experience

• Provide leadership in the delivery of project and initiatives
• Execute directives of organization’s mission, goals and objectives and demonstrate them through ongoing and direct motivation, communication, group dynamics and leadership
• Manage third party partners, identify primary vendors and negotiate and monitor the quality and cost of services
• Manage effective partnerships with vendors, internal constituents and other departments to integrate solutions components (custom architecture, enterprise information) scope cost, timeline, and assess and communicate the impact on architecture
• Managing GoTrade+ clients’ middle and back office support services
• Experience translating business requirements into software requirements (writing BRD’s)
• Strong Background in RAN ( 2G, 3G, LTE)
• Hands on O&M experience
• Optimization, design and execution of monthly reporting and follow-up of order management and back-office KPI’s
• Friendly, ‘green’ office with positive energy and happy employees
• Lead the onsite U.S. time zone operational support for Lighthouse North Rock business and its dedicated basket of independent managed accounts
• Work closely with the Lighthouse operations management team and SS&C GlobeOp dedicated resource teams covering daily, monthly and annual operations, tax and accounting production as well as onboarding new managed accounts
• Support the daily trade capture and P&L validation process for the North Rock basket of managed accounts. Review and monitor daily cash and position reconciliations prepared by SS&C GlobeOp downstream teams and systems and assist in resolving any variances
• Support the Lighthouse investment and risk teams, be prepared to respond to queries on individual account transactions and positions and work with the risk team to provide accurate daily risk data across the North Rock based of managed accounts
• Communicate regularly and effectively with each North Rock portfolio management team to ensure timely delivery of accurate trade file data. Act as liaison between the portfolio manager, counterparty and administrator to ensure seamless interaction between all parties
• Support tracking and analysis of margin excess and financing requirements across the North Rock basket of managed accounts. Analyze and communicate any fluctuations or discrepancies
• Provide support for the treasury management function for the North Rock managed accounts
• Support the continued rollout of an integrated OMS/PMS for each North Rock managed account
• Assist in performing research and providing analysis on a variety of moderate to advanced operations, accounting and tax issues or perform special projects as directed by the Lighthouse operations management team
• Prior work experience with a Hedge Fund, Financial Institution or hedge fund administrator operations and fund accounting department
• Has overall responsibility for the activities of the Back Office team of 5 – 6 team members
• Ensures customer satisfaction by ensuring adherence of departmental and regulatory standards and requirements

Professional Skills

• Strong organizational skills with the ability to set, organize and meet priorities
• Experience in satellite systems including hardware, software and communications architecture
• Experience in a similar role within fashion retail companies
• Identify processes and controls improvement by leveraging constant evolving tools that can be used to build scalability without introducing new risks
• Ensure orders and stock levels of stationary, drinks and packaging orders and stock levels
• Learn and master the day-to-day responsibilities of the loan servicing team
• Serve as a SME, teacher and coach for sound loan servicing practices

How to write Back Office Manager Resume

Back Office Manager role is responsible for research, design, reporting, architecture, payroll, auditing, retail, software, administration, logistics. To write great resume for back office manager job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Back Office Manager Resume

The section contact information is important in your back office manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Back Office Manager Resume

The section work experience is an essential part of your back office manager resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous back office manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular back office manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Back Office Manager resume experience can include:

• Summarizes and reports on Back Office activities and metrics in the M&O Status Report and at the weekly M&O Status meeting
• Develops goals, development plans and performs evaluations
• Produces periodic reports to management
• Manages the Back Office Payroll staff
• Oversees and delivers the Back Office Services Plan and Back Office Procedures, related to
• Provider W-4 and DE-4 data

Education on a Back Office Manager Resume

Make sure to make education a priority on your back office manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your back office manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Back Office Manager Resume

When listing skills on your back office manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical back office manager skills:

• Strong interpersonal communication skills with both internal and external customers
• Ensure that effective communication is maintained with the Departments, Harrods and Gucci corporate functions
• Autonomy and good organization
• Maintain customer quality, measured through call recordings and account auditing
• Responsible for ensuring contractual SLA’s are met across the program
• Troubleshoots processing issues and a liaises with other company departments and internal/external partners and stakeholders

List of Typical Skills For a Back Office Manager Resume

Skills for operations manager uk / ie & nwsc back office resume.

• Experience in team leadership
• Effective and efficient researcher
• Owner of stockroom organization and lead of the stock team
• Develop and maintain positive relationships with the Harrods team
• Manage organization of stock in accordance with Gucci directives and procedures (style, size and colour)
• Liaise with the Inventory Control team

Skills For MS Back Office Access Manager Resume

• Experience in satellite systems including hardware, software and communications architecture (experience gained in the Australian defence force, navy would be considered highly)
• Lead, manage and supervise the day-to-day operations of a team of up to 5 service specialists
• Monitor the performance of a breaks resolution team
• Prepare to gain a comprehensive understanding of the loan lifecycle and associated payments flows by interacting with multiple firmwide stakeholders such as Global Control, Product Controllers, Treasury and Technology
• Showcase your attention to detail and ability to manage several tasks at once by ensuring all accounting breaks in the books and records are appropriately investigated and resolved, while managing customer expectations
• Highly motivated self-starter with an appetite for knowledge

Skills For Project Back Office Manager Resume

• Work independently as well as with others in small team and energetic environment
• Provider deductions, such as liens
• Maintenance of Vendor data
• Other payroll related information
• Confirms that Back Office services are performed in accordance with the contract and all applicable federal and State laws and regulations

Skills For Principal Technology Solution Manager Back Office Resume

• Reviews current Back Office standards, processes, and policies to identify opportunities to increase productivity of Back Office staff
• Acts as the primary liaison between the State, counties, and partner agencies to coordinate Back Office activities and facilitate resolution of issues
• Direct deposit data

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