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Support group configuration for assignments - BMC
Support groupconfiguration for assignments - BMC ... Please wait...
Support group configuration for assignments - BMC
The SupportGroupAssignmentConfiguration form contains the following data: When a supportgroup is created for a company, it is automatically configured in the SupportGroupAssignmentConfiguration form. When you upgrade from an earlier version of BMCRemedy ITSM to version 9.1.02 or later, the following data is automatically configured in ...
Setting up assignment routing to support groups - BMC
Do not configure BMC Helix ITSM assignments from either the RemedyAssignment Engine Console or from "back-end" forms, because this causes issues. Before you begin. Ensure that you have created the supportgroup for assignment routing. For more information on how to create a supportgroup, see Creating supportgroups. To create assignment routing
Configuring valid support groups - Documentation for Remedy ...
As an administrator or a user with Contact Organization Admin permission, you can configure or define valid supportgroups for a company by using the SupportGroupAssignmentConfiguration form. The SupportGroupAssignmentConfiguration form has two configuration modes: Multiple supportgroups to single company: Use this configuration mode to ...
Creating assignments - Documentation for Remedy IT ... - BMC
To create a groupassignment. From the Application Administration Console, click the Custom Configuration tab. From the Application Settings list, choose Foundation> Configure Assignment> Configure Application Assignment, and then click Open. The Configure Assignment form is displayed. To change the form to New mode, click New Request on the ...
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Support group configuration for assignments - BMC ... Please wait...
The Support Group Assignment Configuration form contains the following data: When a support group is created for a company, it is automatically configured in the Support Group Assignment Configuration form. When you upgrade from an earlier version of BMC Remedy ITSM to version 9.1.02 or later, the following data is automatically configured in ...
Do not configure BMC Helix ITSM assignments from either the Remedy Assignment Engine Console or from "back-end" forms, because this causes issues. Before you begin. Ensure that you have created the support group for assignment routing. For more information on how to create a support group, see Creating support groups. To create assignment routing
As an administrator or a user with Contact Organization Admin permission, you can configure or define valid support groups for a company by using the Support Group Assignment Configuration form. The Support Group Assignment Configuration form has two configuration modes: Multiple support groups to single company: Use this configuration mode to ...
To create a group assignment. From the Application Administration Console, click the Custom Configuration tab. From the Application Settings list, choose Foundation> Configure Assignment> Configure Application Assignment, and then click Open. The Configure Assignment form is displayed. To change the form to New mode, click New Request on the ...