personal statement for school receptionist

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Receptionist Personal Statement

• CV Templates & Advice

Are you applying for a new receptionist position but stuck on what to write in your personal statement for your CV? Don’t panic, we’re here to help. Here is our expert advice on what to include in your receptionist personal statement, as well as a template for you to follow.

We recommend that you use this short personal profile to make your skills and achievements shine. This 100-150 words should promote your strengths, achievements and key skills that relate to the role and successfully sell you as the ideal candidate.

Alternatively, you can read our generic guide for  how to write a personal statement .

What to include in your receptionist personal statement

Why you’re applying for the specific role.

• Highlight why you are applying for the role, and what appealed to you.
• Mention what has appealed to you about the company, ensure that you do your research and tailor your personal statement to each role.
• Provide information on previous work experience as a receptionist.
• Highlight the relevant subjects you have studied, or qualifications gained.
• Provide information on your School/College/University that you attended, if relevant.

Your Receptionist Experience & Skills

• Provide information on your previous receptionist role, mentioning key responsibilities and how they relate to the advertised position.
• Mention key skills that you possess and that helped you to manage previous workload.
• Highlight relevant qualifications, and ensure you mention communication and IT skills.

Receptionist Personal Statement Example

A polite, friendly and extremely capable receptionist, with a passion for delivering excellent administrative support. I hold excellent communication and listening skills, that allow me to communicate successfully with all clients and guests, face-to-face and over the phone. In my previous role I was responsible for answering the telephone, responding to emails, greeting guests and providing a range of administrative support. I am a great people person, therefore providing excellent customer service comes naturally. I have a working knowledge of Microsoft Office and other administrative tools. As a polite, enthusiastic, self motivated individual, combines with my experience and expertise, I believe that I would make a great asset to your administration team.

If you’re looking for further resources to help you with your receptionist job application, then you can choose from the options below:

• Receptionist CV Template
• Receptionist Cover Letter Template

Related links

• Personal Assistant Cover Letter Template

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School Receptionist Cover Letter Examples & Writing Tips

Use these School Receptionist cover letter examples and writing tips to help you write a powerful cover letter that will separate you from the competition.

Table Of Contents

• School Receptionist Example 1
• School Receptionist Example 2
• School Receptionist Example 3
• Cover Letter Writing Tips

School receptionists are responsible for greeting and directing visitors, answering phones, and handling general inquiries. They also provide support to the administrative staff.

To be successful in this role, you need to be friendly, organized, and have excellent communication skills.

Use these examples and tips to write a cover letter that will help you get the job.

School Receptionist Cover Letter Example 1

I am excited to be applying for the School Receptionist position at ABC School. I have more than five years of experience in customer service and I possess excellent communication and interpersonal skills. I am confident that I would be an excellent addition to your team.

I have a proven track record of providing excellent customer service. In my previous role as a Receptionist at XYZ Company, I was responsible for greeting visitors and answering the phone. I also managed the front desk and ensured that the office was kept tidy. I frequently went above and beyond to help visitors and employees with their needs. I was highly praised by my supervisor for my exceptional customer service skills.

I have the ability to stay calm under pressure and handle difficult situations with grace. I am also proficient in Microsoft Office and have experience using various other software programs.

I am excited about the opportunity to join ABC School and contribute my skills and experience to your team. I look forward to hearing from you soon.

School Receptionist Cover Letter Example 2

I am writing to apply for the open School Receptionist position that I saw on your website. I am confident that I have the skills and experience that you are looking for, and I am eager to put my abilities to work for your school.

I have over three years of experience working as a receptionist in a school setting. I am familiar with all of the duties and responsibilities that come with this position, and I am confident that I can handle them all effectively. I am patient and efficient, and I have a strong customer service orientation. I am also skilled in handling multiple tasks simultaneously.

I am confident that I can be a valuable asset to your school. I am eager to learn and grow, and I am committed to providing the best possible service to your students and staff. I would be grateful for the opportunity to interview for this position, and I look forward to hearing from you soon.

School Receptionist Cover Letter Example 3

I am writing to express my interest in the school receptionist position that is currently available at your school. I have been working as a receptionist for the past three years and have gained valuable experience in this field. My previous employers have all praised me for my ability to work well under pressure, my positive attitude and my ability to multitask.

I have worked as a receptionist at both small and large companies and have gained valuable skills in dealing with people from all walks of life. I have also learned how to handle difficult situations with tact and professionalism. I believe these skills will be an asset to your school.

I am confident that I can perform well in any environment and look forward to the opportunity of working with you. Please find attached my resume for your review.

School Receptionist Cover Letter Writing Tips

1. show your customer service skills.

As a school receptionist, you’ll be the first point of contact for parents and students, so it’s important to showcase your customer service skills. Some great ways to do this include:

• Mentioning how you’ve helped resolve customer complaints in the past or how you’ve gone above and beyond to help customers in need.
• Explaining how you’re patient and efficient when it comes to handling multiple tasks simultaneously.
• Detailing your strong communication skills and how you’re able to build positive relationships with parents and students.

2. Customize your cover letter

When applying for a school receptionist position, it’s important to personalize your cover letter by highlighting your past experiences that have prepared you for this role. For example, if you have experience working with children, mention this experience in your cover letter and explain how you’re looking forward to using your skills in this new position.

3. Highlight your organizational skills

As a school receptionist, you’ll be responsible for managing the front desk and ensuring that all the administrative duties are carried out smoothly. To show hiring managers that you’re capable of handling these responsibilities, highlight your organizational skills in your cover letter. For example, explain how you’re able to keep track of multiple tasks simultaneously or how you’re able to stay calm under pressure.

4. Proofread your cover letter

One of the most important things to do when applying for any job is to proofread your resume and cover letter. This will help ensure that there are no errors in your application that could disqualify you from getting the job.

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School Receptionist: Job Description & Responsibilities

As educational institutions continue to grow, so does the need for organized and responsible personnel. One such personnel is the School Receptionist. This article will look at the School Receptionist job description, responsibilities, the importance of their role in educational institutions, and the benefits a School Receptionist can enjoy in their day-to-day work.

Explanation of School Receptionist position and responsibilities

The School Receptionist is a key member of staff in educational institutions. They are responsible for handling all incoming and outgoing phone calls, greeting and assisting visitors, and ensuring that the school runs smoothly. They are required to work closely with students, parents, teachers, and administrative staff to provide support and guidance.

In addition to their administrative tasks, the School Receptionist is responsible for maintaining a safe and secure environment within the school premises. They monitor the entrance and exit of students and visitors, regulate access to the school, and maintain school records.

Importance of School Receptionist role in educational institutions

The role of School Receptionist is critical to the successful operation of educational institutions. They are the first point of contact for all visitors to the school, and as such, they create the first impression of the institution. The School Receptionist is the face of the school, and they play a vital role in promoting the school’s image, values, and mission.

Furthermore, the School Receptionist is responsible for ensuring that school records are kept confidential and up-to-date. This includes maintaining attendance records, student data, and handling sensitive information.

Benefits of being a School Receptionist

Aside from the satisfaction that comes with helping to shape and mold the future generation, being a School Receptionist offers numerous benefits.

Firstly, School Receptionists typically enjoy flexible working hours, which enables them to attend to personal and family matters. Moreover, School Receptionists have opportunities for professional and personal growth as they get to interact with different members of the school community.

The School Receptionist is an integral part of any educational institution. Their roles and responsibilities are critical to ensuring that the school runs smoothly and that visitors are welcomed warmly. Being a School Receptionist also offers numerous benefits, including flexibility and opportunities for growth.

Job Description

As a school receptionist, you will be responsible for the smooth operation of the school’s front desk. Your core duties and responsibilities will include, but are not limited to:

Overview of job duties and responsibilities

• Greeting visitors, answering phone calls, and responding to emails
• Managing the school’s schedule and calendar
• Directing visitors to the appropriate areas of the school
• Maintaining accurate records and files
• Handling administrative tasks, such as photocopying and data entry
• Assisting with student enrollment, attendance, and records
• Liaising with teachers, staff, parents, and external partners

Required education and qualifications

To qualify for this position, you will typically need a high school diploma or equivalent. Additional education or training in office administration or customer service is a plus. Experience in a similar role, particularly in a school setting, is highly valued.

Skills needed for the position

As a school receptionist, you should possess excellent interpersonal and communication skills, both oral and written. You should be able to multitask and prioritize effectively. You must be detail-oriented and proficient in using office software and equipment, such as Microsoft Office and copiers. Proficiency in Spanish or other languages can also be beneficial.

Availability and work hours

The work schedule for school receptionists typically follows the school year calendar and is generally Monday through Friday during school hours. However, some schools may require receptionists to work before and after normal school hours or on weekends for special events or meetings. You should be flexible and willing to accommodate these schedules as needed.

A school receptionist is a vital member of a school’s administrative team. This role requires excellent communication, organizational, and multitasking skills, as well as a high level of professionalism and compassion. If you have a passion for helping others and working in a fast-paced environment, this could be the perfect job for you.

Receptionist Duties

As a school receptionist, your duties go far beyond greeting visitors and answering phone calls. Your role demands a high level of communication skills, organization, and multitasking abilities to handle diverse administrative tasks.

Greeting visitors and maintaining visitor records

Your first responsibility is to receive and welcome visitors to the school. You must be courteous, professional, and helpful in answering their questions and directing them to the appropriate department or person. Besides, you should maintain a record of visitors’ details, including their names, purposes of the visit, and the time they spent on the school premises.

Answering phone calls and responding to emails

As the first point of contact for callers, you will receive inquiries, complaints, and requests. You must possess excellent listening, understanding, and problem-solving skills to address these issues promptly and professionally. Additionally, you need to respond to emails and other written communications in a timely, accurate, and eloquent manner.

Scheduling appointments

Your role also involves scheduling appointments for parents, students, and staff members. You must maintain a calendar of events, meetings, and other schedules and notify the relevant parties in advance. You need to have excellent time-management skills to ensure that appointments do not overlap or conflict with each other.

Processing paperwork and documentation

As part of your administrative duties, you will handle various paperwork, forms, and documents. You must be detail-oriented, accurate, and proficient in data entry, filing, and record keeping. Besides, you should have a basic understanding of confidentiality and privacy laws to ensure that such documents are secure and confidential.

Handling administrative tasks

As the school’s front desk officer, you will perform various administrative duties, including typing, photocopying, faxing, scanning, and emailing documents. Additionally, you will help in updating school databases, preparing reports, and responding to queries from other staff members.

A school receptionist’s role is critical in ensuring the smooth running of a school’s administrative functions. Therefore, to excel in this role, you need to be an excellent communicator, an excellent multitasker, and be detail-oriented, among other essential skills.

Communication Skills

As a School Receptionist, communication skills are crucial to your success in the role. Excellent communication skills enable you to interact with students, parents, teachers, and staff members effectively. Furthermore, it helps in building relationships and fostering a positive school environment. Your communication skills reflect the school’s image, and thus mastery of this skill is essential.

To learn effective communication skills, consider taking professional training or attending workshops. You can also observe and model effective communication by watching experienced School Receptionists in action. Additionally, reading books on effective communication could also help you understand and sharpen your communication skills.

Dealing with difficult and challenging conversations is an inevitable part of your role as a School Receptionist. Despite your best efforts to maintain a positive school environment, conflicts and misunderstandings are bound to arise. However, with excellent communication skills, you can navigate these conversations with ease. Here are some tips on how to handle challenging conversations:

• Listen attentively and empathize with the other party’s feelings and sentiments.
• Avoid interrupting the other party and allow them to express their concerns and expectations fully.
• Gather all the facts and information necessary to address the issue effectively.
• Stay calm and avoid getting defensive or emotional.
• Offer solutions that satisfy both parties and ensure a positive outcome.

Multitasking while communicating is another critical skill that you must master as a School Receptionist. Multitasking is vital because you often have to handle multiple tasks simultaneously while communicating with different people. For instance, you may have to answer phones, reply to emails, and attend to visitors while attending to a student or teacher’s needs.

To multitask effectively while communicating, consider the following tips:

• Prioritize tasks based on their urgency or importance
• Learn to delegate tasks that can be performed by other staff members
• Use tools such as reminders and to-do lists to manage tasks effectively
• Stay focused on the task at hand and avoid distractions
• Learn to manage your time effectively to ensure that all tasks are attended to promptly.

Effective communication is a vital component of being a successful School Receptionist. Learning to communicate effectively, handle difficult conversations, and multitasking while communicating will help you excel in your role and create a positive school environment.

Technology Skills

Technology is at the heart of many school operations, and often times a school receptionist must have a firm grasp on a variety of technology skills. Here are some of the key skills required for a school receptionist:

Using school software and databases

As the gatekeeper of information, a school receptionist must be able to navigate various school-wide databases and software programs to retrieve information on students, faculty, and staff. This includes knowing the ins and outs of the school’s student information system, as well as any other databases or software that are used for attendance, grading, or scheduling.

Typing and data entry

In addition to knowing how to navigate various databases and software programs, a school receptionist must also have strong typing and data entry skills. As they are often responsible for recording and entering various types of information into school databases, a receptionist must be comfortable with typing quickly and accurately.

Managing social media accounts

Many schools have a social media presence, and a school receptionist may be tasked with managing and curating content for those accounts. This can include posting updates or event information, responding to messages or comments, and even creating graphics or other visual content to accompany posts.

A school receptionist must be comfortable with technology and willing to learn new programs and systems as needed. By mastering these technology skills, a school receptionist can help ensure the smooth operation and organization of their school.

Administrative Duties

As a School Receptionist, a major part of your responsibility is to maintain and organize student records. This is crucial because these records contain essential information that can be important in decision-making for school activities, promoting academic success, and ensuring student safety.

You will also be tasked with filing and record keeping, which is an essential administrative duty in any organization. Filing and record keeping involve creating and managing structured documentation, archiving files correctly, and utilizing technology for efficient access to data. As a School Receptionist, it is your duty to ensure that all records are up to date, accurate, and properly formatted.

Assisting with school events and functions is also another essential duty in your job description as a School Receptionist. You’ll be required to help organize and manage school events such as parent-teacher conferences, annual school concerts, sports day, or even graduation ceremonies. You’ll need to coordinate with other administrators, teachers, and other staff to ensure that all activities run without any glitches. The goal is to create a positive atmosphere where students can feel supported academically, emotionally and socially.

In addition, you may also be responsible for coordinating with parents, guardians, and stakeholders on various occasions such as meetings or consultations. You will need to ensure that everyone who requests an appointment with a teacher or other administrative members is properly booked, scheduled, and the necessary paperwork is in place.

Your day-to-day administrative duties will vary depending on the needs of the school. To effectively fulfill your responsibilities, you’ll need to have excellent organizational skills and be diligent and reliable in completing administration tasks. Attention to detail, time-management skills, and competency in managing electronic data systems are essential skills for every School Receptionist.

The Administrative Duties of a School Receptionist are critical to the school’s smooth running by providing well-organized and coordinated record-keeping, event monitoring, and administrative support needed for the daily operations of the school. Your efforts are vital to support both the students and the school’s faculty as they engage in successful education and drive the school’s mission.

Safety and Security

Ensuring the safety and security of students, staff, and visitors is a top priority for school receptionists. As the first point of contact for anyone entering the school premises, receptionists must be alert and proactive in responding to potential threats or emergencies.

Protocol for emergencies

Receptionists play a critical role in emergency preparedness and response. They must have a clear understanding of the school’s emergency protocol and be able to execute it efficiently in the event of an emergency. This includes notifying appropriate authorities, directing staff and students to safe areas, and providing updates and instructions as needed.

Monitoring CCTV cameras

CCTV cameras are an important tool for monitoring activity on school premises. Receptionists should be trained on how to effectively use the security cameras and be vigilant in monitoring them for any suspicious activity. If something out of the ordinary is observed, receptionists should immediately alert the appropriate authorities and take appropriate action to prevent any potential harm.

Dealing with unauthorized visitors

In order to maintain a safe and secure environment, it is important for receptionists to be able to identify and deal with unauthorized visitors. This may include asking for identification or verifying the purpose of their visit. If necessary, receptionists should be prepared to deny entry or contact the appropriate authorities to handle the situation.

Keeping confidential information safe

Receptionists often have access to sensitive and confidential information such as student records and personal identifiable information. It is essential for receptionists to maintain the confidentiality and integrity of this information. They should be trained on proper data security and privacy policies and be diligent in safeguarding any confidential information they come across.

Safety and security are key responsibilities of school receptionists. They must be well-trained in emergency response protocols, vigilant in monitoring security cameras, able to deal with unauthorized visitors, and committed to protecting the confidentiality of sensitive information. By fulfilling these responsibilities, receptionists can contribute to creating a safe and secure environment for students, staff, and visitors.

Interpersonal Skills

As a school receptionist, it is essential to possess excellent interpersonal skills to build strong relationships with students, parents, and faculty members. Building these relationships is critical since they form the foundation of a positive school culture, leading to increased student achievement and retention rates.

One of the key areas a school receptionist should focus on is conflict resolution. Due to the diverse backgrounds, opinions, and beliefs of staff and students, conflicts and misunderstandings can arise. Effective conflict resolution requires active listening skills, clear communication, empathy, and problem-solving abilities.

Dealing with sensitive situations and emotional reactions is another crucial aspect of the school receptionist’s role. This can involve comforting grieving parents or dealing with irate individuals. In such scenarios, the school receptionist should maintain composure, be empathetic, and provide information and assistance as needed.

Moreover, the school receptionist must be equipped with stress and anxiety management skills. The job can be stressful, especially during peak periods such as registration and exam time. Techniques, such as deep breathing, mindfulness, and time management, can be helpful in alleviating stress and anxiety.

The school receptionist plays a critical role in facilitating an excellent school experience for students, parents, and faculty. Possessing good interpersonal skills, including conflict resolution, handling sensitive situations, and managing stress and anxiety, is essential in carrying out the duties and responsibilities of the job effectively.

Examples of Successful School Receptionist

In this section, we will discuss successful School Receptionists and what makes them exceptional in their role.

Case studies of successful School Receptionist

One example of a successful School Receptionist is Mary. Mary has been working for the same school for 10 years and has built strong relationships with students, parents, and staff. She is known for her friendly and welcoming demeanor, and her ability to multitask and handle challenging situations.

Another successful School Receptionist is John. John is relatively new to the role, but he quickly adapted to the demands of the job. He is highly organized, efficient, and pays close attention to detail. John communicates effectively with the school community and resolves issues promptly.

What makes a School Receptionist exceptional

A School Receptionist can be considered exceptional if they possess the following qualities:

1. Exceptional Communication Skills

The ability to effectively communicate is crucial for School Receptionists. They must be able to convey information clearly, answer questions from students, parents, and staff with patience and professionalism, and be able to diffuse difficult situations.

2. Strong Organization and Multitasking Skills

School Receptionists must have strong organizational skills to keep track of numerous administrative tasks, student attendance, managing phone and email correspondence, and other duties. Multitasking and time management skills are highly valued in this role.

3. Positive Attitude

A positive attitude can make all the difference in creating a welcoming and supportive atmosphere for students, parents, and staff. School receptionists with a positive attitude help to set the tone for the entire school.

4. Compassionate and Empathetic

School Receptionists interact with parents and students experiencing various challenges, and they must approach these interactions with compassion and empathy. The ability to understand and provide support to those in need is highly valued.

Profile of a successful School Receptionist

An ideal profile of a successful School Receptionist includes the following:

Experience and Qualifications

A School Receptionist should have a high school diploma or equivalent, with office management experience, excellent computer and typing skills, and some customer service experience. Previous experience working in a school setting is highly desirable.

Personal Qualities

A successful School Receptionist should demonstrate strong communication, organizational, and multitasking skills. They should possess a positive attitude, show compassion and empathy, and be able to work independently.

Job Responsibilities

The responsibilities of a School Receptionist includes, but not limited to, answering phone calls and emails, welcoming visitors, managing student attendance, providing support to school administrators, managing schedules, and performing other administrative tasks as needed.

A successful School Receptionist is a valuable asset to any school. They play a critical role in ensuring students and staff can navigate the school environment smoothly. Potential hires should possess the necessary qualifications, personal qualities, and job responsibilities to be successful in this role.

Professional Development

As a School Receptionist, professional development is crucial to your success in your role. You need to be up-to-date with the latest developments in your industry and equip yourself with the skills and knowledge required to handle any challenges that come your way. Here are some ways to enhance your professional development:

Continuing Education Opportunities

Continuing education opportunities are a great way for School Receptionists to stay up-to-date with the latest advancements in their field. Taking classes, attending conferences, and workshops can sharpen your skills and keep you informed about the latest trends and technologies. You can look for opportunities offered by industry organizations, community colleges, and universities.

Certifications and Training

Getting certified can add more credibility and value to your resume. Certifications are typically designed to demonstrate your mastery of a particular subject. Earning certification can help you stand out from your peers and increase your chances of getting promoted. Some certifications that can be beneficial for School Receptionists include Certified Administrative Professional (CAP), Microsoft Office Specialist (MOS), and Google Certified Educator.

Networking with other School Receptionists

Networking with other School Receptionists can provide you with valuable insights and advice. Joining associations and attending local chapter meetings can help you interact and connect with other receptionists in your area. This can be an excellent way to share best practices, discuss new techniques, and learn about the newest technology being used in the field.

As a School Receptionist, investing in professional development is a great way to ensure success in your role. It is essential to keep yourself up-to-date with the latest trends and technologies in your field, and expanding your knowledge and skills will help you to become more valuable to your organization. By taking advantage of continuing education opportunities, earning relevant certifications, and networking with peers in your industry, you can take your career to the next level.

Future of School Receptionist Role

As with most professions, the role of the School Receptionist has undergone significant changes in recent years, with trends indicating further evolution. This section will examine some of the changes and trends, as well as the influence of technology, and provide insight into the future of the School Receptionist role.

Changes and Trends in School Receptionist Position

Traditionally, School Receptionists have been responsible for managing the administrative tasks of schools, such as greeting visitors, directing calls, and managing paperwork. However, the role has evolved to include a wider variety of responsibilities, including event planning, social media management, and data entry.

One significant trend in the School Receptionist position is the requirement for more advanced technical skills. As schools continue to adopt technology into their curriculum and operations, School Receptionists are expected to have knowledge of various software applications, as well as be able to troubleshoot technical issues.

Additionally, there is a growing demand for School Receptionists to possess excellent communication and interpersonal skills, as they often function as the “face” of the school. They must be courteous, professional, and able to communicate effectively with a diverse range of individuals.

The Future of Technology in the Role

The future of the School Receptionist role is closely tied to the evolution of technology. As schools continue to integrate technology into their operations, the School Receptionist will need to keep pace with new software applications and devices.

One trend that is likely to continue is the use of digital receptionist systems. These systems allow visitors to check in, manage their appointments, and even receive directions through a tablet or kiosk. This can free up the School Receptionist to focus on other tasks and reduce their workload.

Another trend is the use of chatbots or virtual assistant technology. These tools can be integrated directly into a school’s website or social media accounts, allowing visitors and parents to access information quickly and easily. School Receptionists may be required to manage and oversee these tools, as well as train others on how to use them effectively.

Future Expectations and Job Outlook

As schools continue to evolve, the expectations for School Receptionists are likely to become more complex. In addition to traditional administrative tasks, they may be required to manage communication channels, oversee technology systems, and manage events.

The job outlook for School Receptionists is healthy, with the Bureau of Labor Statistics projecting a 10% growth rate for administrative assistants and secretaries, which includes School Receptionists, between 2019 and 2029.

The School Receptionist role is evolving, with changes and trends indicating that they will need to be comfortable with technology and possess excellent communication skills. The use of digital receptionist systems and virtual assistants is expected to grow, while the need for skilled School Receptionists is projected to increase. Those interested in pursuing a career as a School Receptionist can expect to enter a dynamic and rewarding profession that will continue to evolve in the coming years.

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School Receptionist Resume Sample

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Work Experience

• No physical exertion required
• Somewhat stressful due to frequent student activity
• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects
• Respond to visitor & parent requests as appropriate
• Greets every guest and caller warmly, providing information and assistance as needed
• Receives and distributes all mail, packages and other correspondents to their respective locations
• Review Calendar requested for conference room usage on campus. Approve or decline based on campus guidelines, and reassignment as needed. Print daily calendar for each conference room and place on doors
• Process payment request forms for front office expenses
• Participates in and completes training programs successfully offered to increase skill and proficiency related to assignments
• Reviews current developments, literature and technical sources of information related to job responsibility
• Follows company policies, and federal and state laws
• Ensures adherence to good safety procedures
• Consults directly with CSUSA personnel when applicable
• Greets and directs walk-in traffic providing general information and making referrals to offices and services as appropriate
• Answers phone inquiries by providing general information and/or connecting calls to offices and services as appropriate
• Maintains confidentiality of records as appropriate
• Serves as liaison for administrators and teachers
• Ensures Front Office is organized and information sheets for parents are stocked
• Maintains inventory of office supplies, ordering from outside vendors or bookstores, as needed within available budget with direction from Principal or Business Administrator
• Provides passes to students as appropriate
• Orients and situates substitute teachers
• Has the ability to work and interact with individual at all level of the organization
• Has the ability to organize, prioritize and manage multiple priorities
• Has the ability to prepare comprehensive business reports, including writing report sections, integrating content, and formatting business documents

Professional Skills

• Experience in clerical work in office setting
• Communicate and interact effectively with multiple stakeholders
• Has the ability to establish a set of operating principles and routines; driving projects to completion, while insisting on highest level of quality
• Embraces feedback and constructive criticism in the spirit of constant improvement
• Actively participates in professional development opportunities
• Takes on additional roles and responsibilities as assigned
• NVQ 2 or GCSE’s at A – C, or equivalent

How to write School Receptionist Resume

School Receptionist role is responsible for training, interpersonal, software, events, travel, immigration, finance, health, negotiating, spanish. To write great resume for school receptionist job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For School Receptionist Resume

The section contact information is important in your school receptionist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your School Receptionist Resume

The section work experience is an essential part of your school receptionist resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous school receptionist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular school receptionist position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Education on a School Receptionist Resume

Make sure to make education a priority on your school receptionist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your school receptionist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in School Receptionist Resume

When listing skills on your school receptionist resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical school receptionist skills:

• Demonstrates proficient use of computer software – Windows (Word, Excel, Outlook, PowerPoint); Student Information System (SIS) and email communications
• Possesses good knowledge of company and departmental policies and procedures
• Has the ability to consistently be at work, be on time, follow instructions, respond to management direction and solicit feedback to improve performance
• Establishes excellent interpersonal skills between all constituents: being courteous, professional, and helpful; Oral (including presentations), Written, Interpersonal (active listening), Negotiating and Influencing

Related to School Receptionist Resume Samples

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CV examples

Receptionist CV

Ava, an adept Receptionist, utilises the Harvard CV template with a clear and uncomplicated design that highlights her daily responsibilities and accomplishments.

"Dependable and highly organised receptionist (CPD certified) with 5+ years of experience in providing exceptional customer service and managing administrative tasks efficiently."

Table of contents

Receptionist CV Writing Guide (Examples & Tips)

Receptionists serve as the first point of contact for many companies, making it crucial for them to effectively represent and promote the employer brand. Crafting a good receptionist CV is the best way to showcase your customer service, administration, and communication skills. 

Whether you're interested in becoming a receptionist or contemplating a career change , the process of writing a CV remains similar. It can be overwhelming to create a CV without a starting point. This article offers industry tips and a step-by-step guide to help you create a good CV tailored to your receptionist career goals.

Receptionist CV example

Download this receptionist CV example as PDF

Looking at this receptionist CV template, you can see Ava’s relevant experience and skills. She emphasises her ability to work under pressure in a fast-paced environment. She has opted for the professional Stanford template due to its simple yet widely accepted format.

Exploring cover letters? Take a look at the corresponding receptionist cover letter example !

Customise this receptionist CV sample

What should you include in a receptionist cv.

To create a modern CV , optimise the document for ATS , research the company thoroughly, and include all the keywords from the job post. Reviewing and editing your receptionist CV carefully is paramount to ensure it’s error-free and gives the best impression.

Below, you can find recommended sections to incorporate into your receptionist CV. Once you have included the essential information, consider adding optional sections such as awards or references .

For more tips, refer to how to improve your CV .

Set yourself apart with a strong personal profile

A CV for a receptionist personal statement, also known as a personal profile, is a section on a CV that aims to reflect one’s career aspirations and background. This statement provides a glimpse into what the applicant can offer before delving into experience and expertise. It’s also the first impression recruiters will get. Your personal profile summary helps differentiate your CV from others with similar qualifications and experiences.

Below are examples of personal statements at different skills and competency levels. A well-structured and compelling personal profile on a CV can increase your chances of being invited to an interview. Find out how to write a personal profile and discover proven strategies.

Receptionist Personal Profile Example

Diligent and personable Receptionist with a proven track record of efficiently managing front desk operations. Exceptional organisational and communication skills contribute to a welcoming environment for clients and visitors. Known for maintaining a high level of professionalism, consistently prioritise efficiency and courtesy to ensure a positive first impression and seamless daily operations at the front desks.

Receptionist with No Experience Personal Profile Example

Enthusiastic individual seeking a Receptionist role with a strong willingness to learn and contribute. Eager to leverage excellent interpersonal skills and adaptability to provide exceptional support in a professional setting.

Learn more on how to write a CV for a receptionist with no experience.

Medical Receptionist with No Experience Personal Profile Example

Detail-oriented and empathetic Medical Receptionist with a background in healthcare administration. Proficient in managing patient records, appointment scheduling, and ensuring a smooth flow of operations in a medical setting.

School Receptionist with No Experience Personal Profile Example

Proactive School Receptionist with a passion for creating a positive atmosphere for students, parents, and staff. Adept at handling administrative tasks and maintaining a welcoming front office for educational institutions.

Hotel Receptionist with No Experience Personal Profile Example

Experienced Hotel Receptionist with a focus on delivering outstanding guest experiences. Highly skilled in reservation management, check-in/check-out procedures, and providing exceptional customer service in the hospitality industry.

Front of House Receptionist with No Experience Personal Profile Example

Dynamic Front of House Receptionist known for excellent multitasking and communication abilities. Proven track record in managing diverse responsibilities and ensuring a seamless front office experience for both clients and staff.

Veterinary Receptionist with No Experience Personal Profile Example

Compassionate Veterinary Receptionist with a strong background in animal care environments. Skilled in handling client inquiries, scheduling appointments, and supporting veterinary teams to ensure smooth clinic operations.

Dental Receptionist with No Experience Personal Profile Example

Detail-oriented Dental Receptionist with expertise in managing patient appointments, billing, and maintaining a welcoming atmosphere in a dental practice. Proven ability to handle administrative duties with precision and professionalism.

For additional CV advice and tips for the above job profiles, refer to the following CV examples:

Hospitality

Elevate your CV with receptionist skills

As a receptionist, emphasise strong organisational and time management skills in your CV. Ultimately, you should focus less on aesthetics, like the design, and more on crafting a compelling document to showcase your skills and experience. More importantly, a CV should balance hard and soft skills, emphasising communication, listening, and empathy.

Refer to how to put skills on a CV for further guidance. Additionally, check out how you can boost your CV with language skills .

Mention work experience

When including work experience on a receptionist CV, listing all relevant job responsibilities and tasks highlighting your proficiency in the role is essential. Start each entry with the job title, employer name, and employment dates. Include any awards or achievements received during your tenure as a receptionist or another relatable customer service role, if applicable.

Front Desk Coordinator, Johnson Consulting, London, UK | 2020 - Present

Manage the front desk, greeting and assisting visitors, and directing calls to the appropriate personnel. Coordinate meeting room schedules and assist in organizing company events, ensuring smooth logistical operations. Maintain a high level of professionalism in handling inquiries, providing information, and resolving customer concerns.

Implemented a new visitor sign-in system that significantly reduced wait times and improved the overall experience for clients and guests.

Received positive feedback from management and visitors, acknowledging the enhanced efficiency and professionalism of the front desk operations.

Example of a receptionist with no experience:

Intern, Johnson Consulting, London, UK | 2023

Assisted in organising company events, demonstrating strong organisational and multitasking abilities. Collaborated with team members to support daily office functions and maintain a professional reception area. Completed a comprehensive internship focused on developing receptionist and customer service skills.

Gained hands-on experience in managing the front desk, including greeting visitors and handling phone inquiries.

Acquired proficiency in using office equipment, managing mail, and ensuring a tidy and organized workspace.

For more tips, refer to how to enter the workforce after graduating.

List education or other relevant qualifications

To become a receptionist in the UK, you need to have a combination of qualifications, knowledge and skills. Qualifications-wise, it is beneficial to have at least five GCSEs or equivalent – ideally including English language, maths and IT – although some employers may accept lower grades depending on the role. A-Level qualifications can be helpful but are not essential. Our education article further outlines how to structure is on a CV.

In addition to showcasing your qualifications, it is essential to highlight any relevant experience or volunteer work you have completed related to a receptionist role. Also, include any continuing professional development activities you have undertaken, such as training courses and seminars.

Refer to courses and certificates for more tips. Alternatively, consider the courses below to elevate your CV.

Professional Receptionist Course – IEAA Level 2

NCFE Level 3 Certificate in Principles of Business Administration

Receptionist Course by Live & Learn

Key takeaways

After reading this article, you're ready to kickstart your career documents and apply for receptionist jobs! The key to obtaining a desired receptionist job is planning and creating an eye-catching CV. Remember that using the 'working smarter, not harder' approach can give you more leads and eventually help you land your desired job.

Next steps?

Explore our range of CV templates and CV examples designed to align with your career objectives. If you find crafting a CV challenging, our CV Writing Service is here to simplify the process for you.

We suggest familiarising yourself with effective approaches to kickstart a compelling cover letter . This step can make a positive impression on employers, significantly enhancing your prospects of landing the perfect account management job.

What is the best format for a receptionist CV?

When writing your CV, using a professional and transparent format is essential. A CV will look different for everyone, depending on their situation and career goals. However, you should follow the most common format of writing a CV in reverse chronological order, with the most recent work experience listed first. If you have gained work experience, consider a skills-based CV to showcase your capabilities.

What are the top qualities of a receptionist?

The top qualities of a receptionist include strong communication skills, excellent customer service abilities, the ability to multitask and prioritise tasks, a professional attitude, problem-solving skills, organisation skills, and the ability to work independently. To reach a maximum impact, incorporate these qualities, skills, and attributes organically throughout your CV to make a lasting impression. Refer to our customer service or part-time CV example for more tips.

What does a receptionist do?

The responsibilities and duties of a receptionist are multifaceted; however, typically, they represent the first point of contact for visitors to a business, providing welcoming services and helping to direct customers if they require any assistance. They are responsible for answering incoming calls, taking messages, and transferring calls to the appropriate party. Receptionists’ office duties include filing documents, sorting mail and scheduling appointments. Lastly, receptionists often act as administrative assistants, taking notes and communicating with other departments in the business.

How to add Hobbies to a receptionist CV?

While core sections like education and work experience are essential, it's equally important to pay attention to additonal sections like hobbies and interests. See key tips below or refer to our article on how to list hobbies and interests on a CV.

Make sure to choose hobbies that are relevant to the receptionist role.

Select hobbies that reflect positively on your character and professionalism.

Keep it brief with only a line or two about hobbies is sufficient, focusing more on job-related skills.

What are the common mistakes to avoid when writing a receptionist CV?

A general rule of thumb for CV writing is to ensure the following:

Tailor your CV to highlight specific skills and experiences relevant to the receptionist position.

Ensure that you highlight key skills such as communication, organisation, and interpersonal abilities.

Avoid providing excessive detail about non-relevant experiences or including a lengthy personal statement.

Provide specific examples of achievements or responsibilities in previous roles to demonstrate your capabilities.

Pay attention to the formatting and layout for a polished and professional appearance.

Proofread carefully to eliminate any grammar or spelling mistakes that can detract from the overall quality of your CV.

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3 Receptionist CV Examples and Templates (With In-Depth CV Guide to Writing a Great Receptionist CV)

Posted by CV Nation on Apr 03, 2021

The complete guide to writing a job-winning CV for receptionists, with 3 receptionist CV templates and everything you need to prepare a CV that stands out.

If you’re pursuing jobs as a receptionist, it’s important to prepare yourself a compelling CV that demonstrates your skills, experiences and capabilities, including your customer service qualities, in the most effective manner.

In this guide, we’ll show you how to do exactly that. Feel free to use the receptionist CV templates in this guide to enhance your job search.

Receptionist CV Template

How to Write a Receptionist CV

Personal statement/professional profile.

Begin your CV with a strong personal statement that highlights your suitability for the job you’re applying for. Personal statements, also called professional profiles and personal summaries, are short introductions at the start of your CV.

As a receptionist, you may want to focus on your customer service experience, relevant skills and training when writing your CV’s personal statement.

Draw attention to what makes you unique and how you can add value.

Here is an example of a receptionist’s personal statement:

Enthusiastic, customer-oriented receptionist with over 7 years’ experience in fast-paced, customer-facing environments. Recognised for going the extra mile to meet customer’s expectations and maintaining a hospitable, pleasant demeanour.

Excellent communication skills – honed by competing in public speaking competitions – and is capable of engaging with customers in a polite, professional manner. Proficient with multiple IT programmes and software packages, including Zendesk, Microsoft Office and Salesforce

The skills section enables recruiters to gain a quick insight into your key skills and learn what you can bring to the table.

Include 9 or 10 of your strongest skills and use bullet points to make them stand out.

Aside from listing your skills in the skills section, consider using your work experience section to show how you used the skills to achieve positive outcomes.

Of course, you should only include skills that you do in fact possess. We would never recommend lying on your CV.

Which skills are most important for receptionists?

Here, we detail the five most important skills for receptionists and how to show the skills on your CV.

1. Customer Service

Receptionists serve as the face of companies. In many cases, they are the only employees who customers come into contact with.

For this reason, receptionists must have excellent customer service skills.

How do you show customer service skills on your receptionist CV?

Use the work experience section of your CV to showcase your experience working with customers to solve problems and meet their expectations. For example, have you got a track record of going the extra mile to help customers? Did you solve a complex problem for a dissatisfied customer that led to new business?

These types of achievements offer tangible evidence of your customer service skills.

2. Communication

As a receptionist, you’ll spend a large portion of your time communicating with customers and liaising with colleagues.

As such, it’s important for receptionists to have good communication skills.

How do you show communication skills on your receptionist CV?

Detail your successes that resulted from your communication with customers and colleagues, such as improving customer satisfaction.

Highlighting relevant extra-curricular activities is also an effective way of demonstrating your communication acumen. For example, if you’ve taken part in public speaking events or delivered presentations to large audiences, it would be beneficial to draw attention to those activities.

3. Organisation

Receptionists are required to multitask regularly. From filing and data entry to engaging with visitors and sending emails, there are numerous tasks that they shoudl be comfortable with juggling simultaneously.

In order to do this while maintaining accuracy and quality, they must be highly organised.  

How do you show organisation skills on your receptionist CV?

Describe systems you used to improve organisation. For example, did you utilise software to enable you to manage multiple tasks? If so, draw attention to such details to show your organisation skills.

4. Problem Solving

As receptionists are customer-facing employees, they will likely have to deal with complaints and unhappy customers.

To manage these kinds of situations effectively, receptionists should be proficient problem solvers who are able to provide swift resolutions to problems.

How do you show problem solving skills on your receptionist CV?

Highlight accomplishments that came about as a result of your problem solving skills. For example, stating that you resolved a customer’s complaint while maintaining customer satisfaction demonstrates sound problem solving skills.

5. Professionalism

Professionalism is one of the most important skills for receptionists as they are usually the first impression visitors and guests get of organisations.

How do you show professionalism on your receptionist CV?

One of the best ways to illustrate your professionalism on your CV is to ensure the document itself is professional in appearance. Avoid spelling mistakes, grammatical errors and make sure your CV is polished.

Work Experience

List your work experience in reverse chronological order, starting with your most recent or current job and working backwards.

Include your job title, the name of the company you worked for, the location of employment and the dates of employment.

Then highlight your achievements and duties.

Points to consider when writing your work experience section

- Use numbers to quantify your achievements and provide tangible evidence of your ability to generate results. Here is an example:

Contributed to a 21% reduction in negative reviews by going the extra mile for customers and maintaining a customer-focused approach to tasks

- Be concise and avoid large blocks of text

- Add spacing between bullet points to improve your CV’s reading experience

- Use powerful verbs and adjectives to make your accomplishments stand out

Education and Training

Now it’s time to list your qualifications and training.

Start with your highest form of education or your most relevant qualification. Leave out any training that is not relevant.

For example, it wouldn’t be beneficial to include cooking qualifications on your receptionist CV.

Additional Information

Dedicate the final section of your CV to any further relevant information.

Are you fluent in multiple languages? Are you skilled with software programmes that are vital in your job as a receptionist?

Include such information in this section.

Other relevant additional information may include voluntary work, licences, certifications and clearances.

Receptionist CV Example

How to Write a Receptionist CV With No Experience

If you’ve got no experience as a receptionist, try to make your communication acumen and people skills the focus of your CV, as well as any experience working in customer-facing environments.

For example, if you’ve gained experience communicating with customer via telephone, you can use this to showcase your customer service experience.

You may also want to highlight your extra-curricular and academic activities. For example, if you’ve taken part in public speaking competitions, you can highlight this in a section titled ‘Extra-Curricular Activities’ to demonstrate your communication skills.

We hope you’ve found this guide helpful in preparing your receptionist CV. Feel free to make use our receptionist CV templates.

View our guide to receptionist job interviews, which includes 20 common receptionist job interview questions and answers .

Want to view more CV templates? Check out our complete CV writing guide , which includes 21 CV templates. Or view our guide on CV layouts , which includes 10 CV layout ideas.

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School Receptionist Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the school receptionist job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Respond to inquiries from staff members, students, and the general public
• Demonstrate regular and prompt attendance
• Maintain visitor log and issue visitor passes
• Responsible for routing calls promptly and correctly to the proper staff person or voicemail, correctly and politely take messages when necessary
• Maintain a neat, welcoming & organized office environment
• Attend to sick and injured students, administer medication and ensure all medical incidents are properly documented
• Maintain student medical, student early dismissal, visitor, and parent volunteer logs
• Assist with the receipt and distribution of student materials, including homework requests
• Assist with preparation of materials for mailing, including preparing labels, stuffing envelopes, etc
• Assist with the scheduling of teacher conferences
• Perform other duties as assigned
• Greet and direct campus visitors
• Maintain computerized files using personal computer, including reports, employee roster, and mailing lists
• Receive, sort, and distribute mail, messages, documents, and other deliveries
• Instructs and assists staff in using office machines
• Works happily with children, young adults, and parents of all backgrounds
• Opening and closing the office and conference rooms, ensuring they are stocked with supplies, and prepared each day
• Directs phone callers and guests properly
• Please go to www.kippsa.org and click on the Join the Team tab
• Screen visitors and parents using a background check scanner system
• Organizes, secures, and maintains reception area
• Ability to understand and follow basic instructions and guidelines
• Ability to apply common sense in performing job
• Repetitive hand motions including frequent keyboarding and use of mouse; occasional reaching
• Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting
• Use standard office equipment including personal computer and peripherals
• Occasional light lifting and carrying (less than 15 pounds)
• Work with frequent interruptions
• Maintain emotional control under stress

3 School Receptionist resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, bilingual school receptionist resume examples & samples.

• Performs routine office tasks such as filing, photocopying, faxing, etc., ensuring confidentiality and security of office space, student files, and all information pertaining to students, parents, and staff in accordance with KIPP guidelines
• Receives payment for varying school items, services, fees, and fundraising from staff, families, and the student body; accurately maintain the cash receipt logs and weekly submittal to Finance
• Stays abreast of upcoming events and activities
• Creates and edits correspondences, newsletters, memos, etc. as assigned
• Establishes and maintains cooperative working relationships, and effectively communicates with staff, families, student body, and community at large based on trust and respect
• Organizes workload and prioritizes demands to meet deadlines
• Assist students with routine medical needs as necessary; performs routine first aid as needed
• Manage daily execution of student transportation change requests and report out to all required parties

School Receptionist Resume Examples & Samples

• Warmly greet all visitors to the school and direct them to the appropriate place or person; Respond to visitor & parent requests as appropriate
• Serve as primary contact for all school communication via phone
• Responsible for sending direct mail and other notices that need to be sent home by the school
• Log and reconcile daily attendance
• Update Illuminate with address and student information changes as needed
• Accept mail and deliveries and route to appropriate recipient
• Provide administrative support to the Office Associate and School Business Operations Manager
• Assist as necessary with school events
• Assist with data entry and special projects as needed
• Maintain a neat, welcoming & organized office environment
• Creates and edits correspondences, newsletters, memos, etc., as assigned
• Routinely monitors office copy machines, serves as point of contact for service of machines, ordering paper, etc
• Routinely assesses supply needs, and assists ASLO in purchases for front office and teacher tank
• Orients substitutes to roles and responsibilities, unlocks classrooms for substitutes when a teacher is absent
• Serves as intermediary to custodial team for daily classroom needs (spills, cleanups, etc.)
• Handle Verification of Enrollment Requests

Middle School Receptionist Resume Examples & Samples

• Receive and direct incoming calls, take reliable messages, and route to appropriate staff
• Assist students, teachers, and parents as needed
• Assist parents in checking students in and out of school
• Provide clerical assistance as needed
• Supervise office aides
• Demonstrates regular and prompt attendance
• High school diploma or GED
• One year clerical experience in office setting, including basic computer skills
• Ability to communicate effectively; manage multiple priorities and projects; use computer and application software; possess effective organization, communication, and interpersonal skills; perform job requirements with limited supervision

High School Receptionist Resume Examples & Samples

• Skills in communication; Bilingual/Spanish preferred
• Ability to manage multiple priorities and projects; bilingual/Spanish preferred; use computer and application software; demonstrate effective organization, communication, and interpersonal skills; follow written instructions; perform job requirements with limited supervision

Related Job Titles

• • Managed the front desk operations, providing exceptional customer service to over 100 daily visitors in a high-tech corporate environment.
• • Streamlined the guest check-in process utilising digital tools, reducing visitor wait times by 25%.
• • Coordinated with 10 company departments for seamless visitor experience, enhancing internal communication and efficiency.
• • Implemented a new visitor badge system that improved office security and contributed to a 15% decrease in unauthorized access attempts.
• • Developed and maintained an inventory management system for front office supplies, resulting in a year-over-year reduction of 20% in stationery costs.
• • Served as the primary contact for phone inquiries, handling approximately 150 calls per day with commendable performance feedback.
• • Delivered top-tier guest services, achieving a 95% satisfaction rate as measured by customer feedback surveys.
• • Organised local event accommodations for visiting guests, boosting hotel booking rates by 30% during events.
• • Trained 5 new hires on customer service protocols and front desk operations, ensuring consistency in guest experience.
• • Expertly managed reservation systems, resulting in an improved room occupancy rate of 10% year-on-year.
• • Assisted in the negotiation of contracts with suppliers, which led to a 15% cost saving on front office supplies.
• • Responded to and resolved an average of 80 customer inquiries per day, achieving a resolution rate of 90%.
• • Collaborated with the IT department to enhance the customer CRM system, contributing to a 20% increase in efficiency.
• • Conducted customer satisfaction surveys and contributed to strategy planning based on feedback.
• • Aided in developing a comprehensive training manual for new customer service employees, improving training cycle time by 25%.

Receptionist CV Examples & Guide for 2024

Your receptionist CV must showcase strong organizational skills and a proficiency in office technology. Highlight experience with scheduling systems, data entry, and office software, proving you can manage tasks efficiently. Demonstrate your excellent communication abilities on your receptionist CV. Include examples of verbal and written correspondence, as these are critical for interacting with clients and colleagues effectively.

• CV Format Tips
• Summary or Objective?
• Experience on Your CV
• No Experience?
• Top CV Skills
• Education & Certifications
• Key Takeaways

Crafting a CV that effectively captures your multitasking abilities and customer service expertise can be a significant challenge for any receptionist. Our guide offers tailored advice and actionable steps to help you highlight these pivotal skills, ensuring your application stands out to potential employers.

• Applying the simplest CV design, so that recruiters can easily understand your expertise, skills, and professional background;
• Ensuring you stand out with your header, summary or objective statement, and a designated skills section;
• Creating your CV experience section - no matter how much expertise you have;
• Using real life professional CV examples to enhance the structure and outline of your profile.

If you still have no muse to write your professional CV, find some more industry-leading examples.

• Data Entry CV Example
• Legal Secretary CV Example
• Interpreter CV Example
• Front Office Manager CV Example
• Office Assistant CV Example
• Administrative Assistant CV Example
• Archivist CV Example
• Personal Assistant CV Example
• Actuary CV Example
• Office Manager CV Example

Structuring your receptionist CV layout: four factors to keep in mind

• Follows the reverse chronological order in the experience section by first listing your most recent jobs;
• Incorporates your contact information in the header, but do skip out on the CV photo for roles in the UK;
• Is spotlighted in the most important sections of your CV, e.g. the summary or objective, experience, education, etc. to show just how you meet the job requirements;
• Is no longer than two-pages. Often, the one-page format can be optimal for your receptionist CV.

Before submitting your CV, you may wonder whether to export it in Doc or PDF. With the PDF format, your information and layout stay intact. This is quite useful when your CV is assessed by the Applicant Tracker System (or the ATS) . The ATS is a software that scans your profile for all relevant information and can easily understand latest study on the ATS , which looks at your CV columns, design, and so much more.

Upload & Check Your CV

Drop your CV here or choose a file . PDF & DOCX only. Max 2MB file size.

Be mindful of white space; too much can make the CV look sparse, too little can make it look cluttered. Strive for a balance that makes the document easy on the eyes.

The top sections on a receptionist CV

• Professional Summary showcases your career overview and skills.
• Work Experience highlights previous roles and relevant tasks.
• Key Skills section demonstrates your abilities specific to receptionist duties.
• Education & Training outlines qualifications and job-specific learning.
• Personal Attributes section reflects characteristics suited for front desk roles.

What recruiters value on your CV:

• Highlight your communication skills by detailing experiences where you successfully managed information flow, like handling phone calls or email correspondence, as receptionists are the first point of contact.
• Emphasise your organisational abilities, providing examples of managing schedules or coordinating meetings, to show you can maintain order in a bustling front-desk environment.
• Demonstrate your proficiency in using office software and equipment relevant to reception work, such as phone systems, booking software, and databases, since technical adeptness is a key part of the role.
• Showcase any customer service experience with specific outcomes, such as improving customer satisfaction or resolving conflicts, to underscore your ability to handle the diverse queries of visitors and clients.
• Include any additional languages spoken fluently as this can be a significant asset in a receptionist position, especially in businesses with international clients or multicultural work environments.

Recommended reads:

• CV Length: How Long Should Your CV Be in 2024?
• Understanding the Different Sections in Your CV - Guide for 2024

Making a good first impression with your receptionist CV header

Your typical CV header consists of Your typical CV header consists of contact details and a headline. Make sure to list your professional phone number, email address, and a link to your professional portfolio (or, alternatively, your LinkedIn profile). When writing your CV headline , ensure it's:

• tailored to the job you're applying for;
• highlights your unique value as a professional;
• concise, yet matches relevant job ad keywords.

You can, for examples, list your current job title or a particular skill as part of your headline. Now, if you decide on including your photo in your CV header, ensure it's a professional one, rather than one from your graduation or night out. You may happen to have plenty more questions on how to make best the use of your CV headline. We'll help you with some real-world examples, below.

Examples of good CV headlines for receptionist:

• Front Desk Coordinator | Expert in Customer Relations | NVQ Level 2 Receptionist | 3 Years' Experience
• Senior Reception Manager | Hospitality & Corporate Sectors | BA in Business Administration | 10+ Years' Expertise
• Junior Receptionist | Enthusiastic about Client Service | Certified Office Administrator | Entry-Level Professional
• Lead Receptionist | Specialising in Medical Practice Management | HIPAA Compliant | 5 Years in Healthcare
• Executive Reception Supervisor | Multilingual Communications | Advanced IT Skills | 7 Years' Progressive Experience
• Head Receptionist | Championing Customer Service Excellence | Hotel & Tourism Management Diploma | 8-Year Industry Veteran

Opting between a receptionist CV summary or objective

Within the top one third of your receptionist CV, you have the opportunity to briefly summarise your best achievements or present your professional goals and dreams. Those two functions are met by either the CV summary or the objective.

• The summary is three-to-five sentences long and should narrate your best successes, while answering key requirements for the role . Select up to three skills which you can feature in your summary. Always aim to present what the actual outcomes were of using your particular skill set. The summary is an excellent choice for more experienced professionals.
• The objective is more focused on showcasing your unique value as a candidate and defining your dreams and ambitions . Think about highlighting how this current opportunity would answer your career vision. Also, about how you could help your potential employers grow. The objective matches the needs of less experienced candidates, who need to prove their skill set and, in particular, their soft skills.

Still not sure about how to write your CV opening statement ? Use some best industry examples as inspiration:

CV summaries for a receptionist job:

• With over five years of dedicated experience as a front-facing receptionist within the bustling environment of London's financial sector, I have honed a robust skill set. This includes advanced proficiency in client relationship management, seamless multi-line telephone handling, and delivery of administrative excellence that resulted in a 30% increase in customer service satisfaction scores.
• A seasoned receptionist cum administrative assistant, I bring forth a 7-year tenure of managing high-volume reception areas in top-tier legal firms in Manchester. Expertise includes in-depth knowledge of legal jargon, up-to-date with current data encryption software for client confidentiality, and primary architect of a digital document filing system that enhanced office efficiency by 25%.
• Transitioning from a senior customer service manager role into receptionist duties, I possess over a decade of experience in fostering consumer relationships and generating innovative solutions to complex inquiries. Seeking to utilise my advanced communication toolkit, keen attention to detail, and proactive problem-solving approach to ensure a seamless front desk operation.
• As a former healthcare professional pivoting to reception duties, my expertise lies in patient care coordination and assertive communication tailored to sensitive situations. Armed with a unique understanding of healthcare operations, I aim to apply my 8 years of clinical experience to offering empathetic, effective patron assistance and administrative oversight.
• Eager to embark on a career as a receptionist, my objective is to contribute youthful enthusiasm and a strong willingness to learn and grow. With a comprehensive background in customer service from the retail industry, I aim to translate my skills in client engagement into creating welcoming and supportive client experiences.
• Despite my novice status in reception duties, I am poised to leverage my exceptional organisational skills honed as a recent graduate from the University of Edinburgh's Business Management programme. My commitment is to foster a meticulous and responsive front-office environment, while eagerly acquiring proficiency in diverse administrative systems and protocols.

How to meet job requirements with your receptionist CV experience

We've now reached the essence of your actual CV - your experience section. This is the space where you can list your career roles and on-the-job successes. Many candidates tend to underestimate just how much time and effort they should put into writing this CV section. Your experience shouldn't be a random list of your responsibilities, but instead:

• Match the job description with your skills, values, and accomplishments;
• Start each bullet with a strong action verb, followed up with one key skill and your outcome of applying this skill;
• Spotlight parts of your career history that are relevant to the job you're applying for .

Before we move on, make sure to check out some professional CV experience sections.

Best practices for your CV's work experience section

• Managed a multi-line phone system, efficiently routing calls to the appropriate departments, ensuring minimal wait time for callers.
• Developed a streamlined front-desk protocol for guest registration and visitor badges, enhancing the office security and visitor tracking process.
• Maintained an organised reception area, including magazine subscriptions and informational brochures, creating a welcoming atmosphere for visitors.
• Assisted in scheduling and coordinating both in-house and external meetings, optimising the use of meeting rooms and company resources.
• Handled incoming and outgoing post and deliveries, ensuring accurate distribution and timely dispatch to maintain effective office communication.
• Utilised various software systems for data entry and administrative tasks, improving accuracy and efficiency in record-keeping and appointment scheduling.
• Provided exceptional customer service, promptly addressing inquiries and concerns, resulting in increased client satisfaction and retention.
• Supported administrative staff with document preparation, filing, and photocopying, contributing to the smooth operation of office activities.
• Implemented a feedback system for services at the reception, leading to improved visitor experience and streamlined front-desk operations.
• Managed a multi-line phone system, efficiently directing over 100 calls daily to the appropriate departments, streamlining communication flow.
• Implemented a new digital filing system for client records, improving retrieval time by 25% and significantly enhancing office organization.
• Played a pivotal role in organizing and coordinating office events and meetings, which increased internal staff engagement by 15%.
• Spearheaded a customer feedback initiative that acquired and processed over 500 customer service surveys, leading to a 10% improvement in services offered.
• Facilitated a seamless patient appointment booking system, reducing waiting time from 30 minutes to 10 minutes on average.
• Collaborated closely with the security team to ensure the safety of staff and visitors, contributing to a 20% reduction in security incidents.
• Introduced a bilingual customer service protocol to cater to our diverse clientele, enhancing customer satisfaction by 30%.
• Managed and reconciled daily cash transactions amounting to approximately £3,000, maintaining meticulous financial records.
• Assisted with the migration to a new CRM software, which led to a more integrated approach in managing client relations and follow-ups.
• Processed an average of 50 room reservations per day via telephone, email, and in-person enquiries, leading to a sustained 90% occupancy rate.
• Enhanced the visitor check-in process using digital solutions, reducing average wait times by 50% during peak check-in hours.
• Coordinated the transition to a paperless environment, cutting office supply costs by £5,000 annually.
• Devised and executed a streamlined front-desk workflow, ensuring guests' queries were addressed within a 5-minute response window.
• Trained and mentored 4 junior receptionists, enhancing team efficiency and improving guest satisfaction ratings by 20%.
• Conducted thorough monthly audits of office supplies and vendor contracts, resulting in a 15% cost savings through improved vendor negotiations.
• Oversaw the successful implementation of an online booking system which decreased manual entry errors by 35%.
• Liaised with the marketing department to promote seasonal offers, contributing to a 25% increase in customer engagement during off-peak seasons.
• Provided exceptional customer service, handling complex queries which resulted in a 95% positive feedback score from clients.
• Initiated a series of cross-training workshops for reception staff, increasing the versatility and productivity of the team by 40%.
• Leveraged advanced knowledge of VoIP systems to maintain uninterrupted communication channels during major office renovations.
• Played a key role in the development and launch of the company's new mobile app, which now directs 20% of customer enquiries, reducing phone traffic.
• Enhanced customer experience by personalizing greetings for regular clients using a newly adopted CRM, improving client retention by 12%.
• Organized seamless transitions between guest services during a global pandemic by adopting stringent health and safety protocols.
• Drove a project to upgrade the reception area which improved the overall ambience and client feedback by 30%.

What to add in your receptionist CV experience section with no professional experience

If you don't have the standard nine-to-five professional experience , yet are still keen on applying for the job, here's what you can do:

• List any internships, part-time roles , volunteer experience, or basically any work you've done that meets the job requirements and is in the same industry;
• Showcase any project you've done in your free time (even if you completed them with family and friends) that will hint at your experience and skill set;
• Replace the standard, CV experience section with a strengths or achievements one. This will help you spotlight your transferrable skills that apply to the role.
• CV Work Experience Section: Organizing, Tailoring, Examples To Use
• How to Craft an Effective CV for a Part-Time Job

Include examples of how you adapted to new tools, environments, or work cultures, showing your flexibility.

The CV skills' divide: between hard and soft skills

Of course, you may have read the job requirements plenty of times now, but it's key to note that there is a difference between technical and personal skills. Both are equally relevant to your job application. When writing about your skill set, ensure you've copy-pasted the precise skill from the job requirement. This would not only help you ensure you have the correct spelling, but also pass any Applicant Tracker System (ATS) assessments.

• Hard skills show your technological capabilities. Or whether you'll be a good technical fit to the organisation. Ensure you've spotlighted your hard skills in various sections of your CV (e.g. skills section, projects, experience) by including the technology and what you've attained;
• Soft skills pinpoint your personality and people or communication skills, hinting at if you'll easily accomodate into the team or organisation. Quantify your soft skills in your CV achievements, strengths, summary/objective, and experience sections. Always support your soft skills with how they've helped you grow as a professional.

Top skills for your receptionist CV:

Telephone Etiquette

Customer Service

Appointment Scheduling

Microsoft Office Proficiency

Multitasking

Basic Accounting

Database Management

Office Equipment Handling

Typing Speed

Verbal Communication

Active Listening

Problem-Solving

Time Management

Organisational Skills

Adaptability

Attention to Detail

Interpersonal Skills

If you have received professional endorsements or recommendations for certain skills, especially on platforms like LinkedIn, mention these to add credibility.

Further professional qualifications for your receptionist CV: education and certificates

As you're nearing the end of your receptionist CV, you may wonder what else will be relevant to the role. Recruiters are keen on understanding your academic background, as it teaches you an array of hard and soft skills. Create a dedicated education section that lists your:

• applicable higher education diplomas or ones that are at a postgraduate level;
• diploma, followed up with your higher education institution and start-graduation dates;
• extracurricular activities and honours, only if you deem that recruiters will find them impressive.

Follow a similar logic when presenting your certificates. Always select ones that will support your niche expertise and hint at what it's like to work with you . Balance both technical certification with soft skills courses to answer job requirements and company values. Wondering what the most sought out certificates are for the industry? Look no further:

Order your skills based on the relevance to the role you're applying for, ensuring the most pertinent skills catch the employer's attention first.

• How to Showcase Your Educational Achievements on CV: Examples, Templates, & Guide for 2024

How to Include CV Coursework on Your CV

Key takeaways.

Write your professional receptionist CV by studying and understanding what the role expectations are. You should next:

• Focus on tailoring your content to answer specific requirements by integrating advert keywords through various CV sections;
• Balance your technical know-how with your personal skills to showcase what the unique value would be of working with you;
• Ensure your CV grammar and spelling (especially of your key information and contact details) is correct;
• Write a CV summary, if your experience is relevant, and an objective, if your career ambitions are more impressive;
• Use active language by including strong, action verbs across your experience, summary/objective, achievements sections.

Looking to build your own Receptionist CV?

• CV Examples

Frequently asked questions about Receptionist CVs:

Q: should i include a cover letter with my receptionist cv, q: what should i include in my personal statement, q: how far back should i go with my work history on my receptionist cv.

Modern CV Templates to Use & Download as PDF in 2024

How to Write a Powerful CV That Gets You Hired

Customer Service Skills on CV: How To Showcase Your Customer Service Experience

How to Write an Effective Two Page CV

How to Tailor Your CV To the Job

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Receptionist CV examples

When looking to secure a receptionist position, your CV needs to catch recruiters’ eyes, and show them why you’re the perfect candidate for the role.

It is essential that you quickly demonstrate you have the best skills for any receptionist role ,so that employers are eager to invite you in for an interview.

This guide, including 3 receptionist CV examples , will help you put together a winning CV that will showcase your in-demand skills, making you stand apart from the other applicants.

Guide Contents

• Receptionist CV Examples x 3
• How to structure your CV
• Write a powerful CV profile
• How to detail Work experience
• Education sections tips
• Essential Receptionist Skills

CV templates 

Receptionist CV Example

Hotel receptionist CV Example

Gym receptionist CV Example

This example CV demonstrates generally how you should be structuring and formatting your CV to sell yourself as an effective receptionist.

Your CV should be tailored and relevant to the positions you’re applying to, and the below guide will go through each component of your CV, explaining how you can adapt each aspect to suit your situation.

Receptionist CV Structure

Your first impression in the recruitment process begins with your CV, so when putting it together you should first be planning the layout .

Make sure that it is easy to read, and that it accentuates the most important parts of your experience and skills.

The below infographic breaks down the structure your CV should be following to make it easy to read as well as emphasising why the employer should hire you; it also includes pointers on the formatting and styling of your CV.

A poorly structured CV can cause key aspects to be missed by recruiters, so you need your CV to be well defined and simple to review.

CV formatting tips

• A CV should be ideally no longer than 2 sides of A4 – allowing you to go into enough depth about your relevant experience, without being so detailed that it becomes tedious to read.
• Although tempting to use large text or bold colours to attract recruiters’ attention, try to stick to a clear and professional looking font and colour pallet.
• Use short paragraphs and bullet points to separate text – bold headings are also a great way to highlight sections such as work experience or qualifications and make it easier for a recruiter to follow.
• Avoid using any logos or images in your CV as this can distract from the content.

Structuring your Receptionist CV

Keep the content of your CV ordered in the following way:

• Contact details  – you want to make it easy for recruiters to get in touch with you, so make this section clear and accurate at the very top of your CV.
• Profile  – This is a short summary of your experience and skills that are relevant to the job you are applying to and helps recruiters at first glance realise why you’re right for their position.
• Work experience / career history – List all your work history, starting with your most recent / current position, then working backwards.
• Education  –  Listing your educational background and any professional qualifications.
• Interest and hobbies  – This is an optional section but below I will explain how to display this in a way that can further your applications.

Each of these sections is explained in detail below including what information you need to be including to produce a stand out CV.

CV Contact Details

This is the simplest section of your CV, but one you need to get right if you want to hear back from recruiters.

You want this section to be highly visible to recruiter, so don’t hide it at the bottom or at the side of your CV.

There is no need to write too much detail in this section, so stick to the basics:

• Phone Number – Ideally this would be your mobile number, before sending an application always double check this is your most up to date number
• Email address  – Use only professional looking email addresses , preferably your first name and last name@. If you have a childish email address from years ago, create a new account for job applications
• Location – This doesn’t need to be your full address and instead can just be the city or town you reside in
• If you have a Linkedin account, feel free to include a link, especially if you have testimonials or endorsements on your profile.

You only have two pages to create that great first impression so there is no need to add extra details such as your full address, date of birth or any other surplus personal information – these will take up too much valuable space.

Also, a receptionist wouldn’t be judged on their looks so a photo isn’t required .

Receptionist CV Profile

Your profile sits at the top of your CV and acts as an introductory summary to catch readers’ attention and ensure they keep reading.

A strong profile will be custom fit to the roles you are applying to, highly tailored to reflect the requirements of those positions.

Your introductory paragraph should be no longer than 5-10 lines, you will be able to go into more depth later in your CV.

For a receptionist role this is the type of content you should be including in your profile:

Previous Employment  – Have you previously worked in customer facing roles? Which types of companies have you worked for?

Essential Receptionist Skills – Every job role will have different requirements but try to demonstrate your ability to work within a busy environment, greet clients, arrange meetings etc.

Relevant Qualifications   – Any vocational customer service training could be applicable but also look to include any qualifications in English or IT.

Quick tip:  If you worry that your spelling and grammar might not be correct, try using our quick-and-easy CV Builder  to eliminate the risk of making mistakes.

Boost your profile with a core skills section

In addition to your personal profile you can include a core skills section directly underneath, this will help to show recruiters your talents from the first glance at your CV.

This section should contain bullet points that detail the most relevant skills for a receptionist role ( use 2-3 columns to avoid this section becoming too lengthy .) You should be looking to include key word s from within your target job specifications to help you make a big impression

Work Experience

Once you’ve written your profile and core skills, you need to focus on your work experience.

This section will demonstrate your previous employment, including responsibilities and achievements in your roles.

If you have a vast amount of experience, reduce the size of each role as you work backwards through your employment history.

Remember not to leave any gaps but instead document any periods of unemployment or travelling.

If you have never had any type of paid employment then include unpaid work experience or voluntary experience you have obtained.

Structuring your Roles

Avoid including big chunks of texts in your work experience section and instead break down the information using headers and bullet points.

This will help a recruiter hone in on significant information that makes you more desirable for the role.

This annotated example shows you how to do this.

See more sample CVs 

You should divide your role descriptions into these three segments.

Include a brief summary of the company you worked for and an overview of your role.

“Working as a receptionist on a busy front desk for (company name) providing all front of house functions to support the business.”

Key Responsibilities

Use bullet points to break down each aspect of your roles, including regular tasks, one-off projects, and who you would interact with within that role.

• Greeting clients and visitors in person and answering or referring inquiries
• Arranging meeting rooms and providing refreshments and ensuring attendees are well looked after

Key Achievements

You want to be showcasing instances where you have added value to a working environment and made an impact.

• Introduced a new scheduling system that ensured 100% accuracy in appointment booking

Towards the bottom of your CV you should be adding your qualifications, including any GCSEs, A Levels, Degrees or any vocational qualifications.

Tip – Unless you are a school leaver, you don’t need to list every qualification in detail as this will take up valuable space.

For example, writing “10 GCSEs A-C” is sufficient in most cases, as opposed to listing every individual subject and grade.

Also, be sure to include any receptionist relevant qualifications, such as customer service certificates.

Hobbies and Interests

Unlike the other sections of your CV, this part isn’t mandatory, so only add hobbies or interests that are relevant to your work.

If you have limited work experience this section could be used to document how you have used relevant skills outside of the work environment. For example, playing as part of a sports team could highlight your ability to organise events and communicate effectively.

However, don’t add for the sake of adding. You only want to add interest that could help prove you are a good fit for your target roles.

There’s no need to add reference details to your CV, employers shouldn’t ask for reference until offer stage.

Essential Skills for your Receptionist CV

Each receptionist role will ask for different skills so make sure to review the requirements in the job specification and add these to your CV.

However, most receptionist positions will expect you to be able to demonstrate the below skills.

Customer Service – As a receptionist you will be the face of the business, meaning you need strong customer facing skills to ensure all clients have the best experience. Highlight how you’ve worked to fulfil customer needs previously in past roles.

Office support – You will most likely be needed to support a variety of functions, from organising post to arranging meeting rooms. In your CV you need to focus on how you have been able to successfully support busy office functions

Diary management – As a receptionist you will often be required to book events, rooms and meeting, so it’s essential to show that you are capable and organised throughout your CV.

Call handling – Any front-of-house role will require good telephone manner and the ability to screen calls to ensure that important calls get through to the right people on time.

Security – With many receptionist roles being undertaken in public spaces of buildings, it’s important to prove that you know proper security protocols.

Writing your Receptionist CV – Conclusion

When writing a CV for a Receptionist role you need to make it both visually pleasing and include information that is relevant and tailored to the job.

Whilst you need to include details of your experience, education and relevant skills you want to make it clear and easy to read, including an enticing personal profile that summaries why you should be hired.

A CV definitely isn’t one size fits all, so make sure to research target jobs before applying so you are able to tailor your skills and add keywords which will ensure you stand apart from the competition, helping you progress to interview stage .

Best of luck with your next application.