servicenow experience resume

• ServiceNow Developer Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on ServiceNow Developer Resumes:

• Design, develop, and implement ServiceNow applications, including customizations, integrations, and workflow automation
• Develop custom applications and reports using ServiceNow scripting languages, such as JavaScript, HTML, and CSS
• Troubleshoot and debug ServiceNow applications and integrations
• Create and maintain technical documentation for ServiceNow applications
• Monitor and optimize ServiceNow performance
• Develop and maintain ServiceNow security policies and procedures
• Develop and maintain ServiceNow integrations with other systems
• Develop and maintain ServiceNow automation processes
• Develop and maintain ServiceNow customizations and custom objects
• Develop and maintain ServiceNow reports and dashboards
• Develop and maintain ServiceNow training materials and user guides
• Develop and maintain ServiceNow best practices and standards

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

ServiceNow Developer Resume Example:

• Developed and implemented a custom ServiceNow application for a client, resulting in a 25% increase in efficiency and a 15% reduction in errors.
• Collaborated with cross-functional teams to troubleshoot and debug ServiceNow applications, resulting in a 30% reduction in downtime and improved user satisfaction scores.
• Created and maintained technical documentation for ServiceNow applications, ensuring compliance with industry standards and best practices.
• Developed and maintained ServiceNow integrations with other systems, resulting in a 20% increase in data accuracy and a 10% reduction in manual data entry.
• Developed and maintained ServiceNow automation processes, resulting in a 30% reduction in manual tasks and improved team productivity.
• Developed and maintained ServiceNow customizations and custom objects, resulting in a 15% increase in system flexibility and improved user satisfaction scores.
• Designed and developed a ServiceNow reporting dashboard, resulting in a 25% increase in data visibility and improved decision-making processes.
• Monitored and optimized ServiceNow performance, resulting in a 20% increase in system speed and improved user satisfaction scores.
• Developed and maintained ServiceNow security policies and procedures, ensuring compliance with industry standards and best practices.
• ServiceNow Application Development
• ServiceNow Integration
• ServiceNow Automation
• ServiceNow Customization
• ServiceNow Reporting and Dashboards
• ServiceNow Performance Optimization
• ServiceNow Security and Compliance
• Cross-functional Collaboration
• Troubleshooting and Debugging
• Technical Documentation
• Industry Standards and Best Practices
• Process Improvement
• Team Productivity
• User Satisfaction
• Data Accuracy and Visibility

Top Skills & Keywords for ServiceNow Developer Resumes:

Hard skills.

• ServiceNow Development
• ServiceNow Administration
• ServiceNow Scripting
• ServiceNow Workflow
• ServiceNow Reporting
• ServiceNow Security
• ServiceNow Catalog Management
• ServiceNow Service Portal
• ServiceNow Performance Analytics
• ServiceNow ITSM Implementation

Soft Skills

• Problem Solving and Critical Thinking
• Attention to Detail and Accuracy
• Collaboration and Teamwork
• Adaptability and Flexibility
• Time Management and Prioritization
• Communication and Interpersonal Skills
• Analytical and Logical Thinking
• Customer Service and Support
• Self-Motivation and Initiative
• Creativity and Innovation
• Active Listening and Feedback Incorporation
• Continuous Learning and Improvement

Resume Action Verbs for ServiceNow Developers:

• Troubleshot
• Implemented
• Streamlined
• Collaborated
• Architected

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Resume FAQs for ServiceNow Developers:

How long should i make my servicenow developer resume, what is the best way to format a servicenow developer resume, which keywords are important to highlight in a servicenow developer resume, how should i write my resume if i have no experience as a servicenow developer, compare your servicenow developer resume to a job description:.

• Identify opportunities to further tailor your resume to the ServiceNow Developer job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for ServiceNow Developers:

Servicenow developer, cloud developer, cloud engineer, application developer, backend developer, full stack developer, software developer, software engineer.

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Resume tips for ServiceNow Developers

By Andy Fury

The technology industry has a higher turnover rate than any other job sector in the world, and those working with ServiceNow are no different. Companies stand still, others invest in new stacks that appeal to ambitious professionals, and the temptation to brush up your resume and start looking elsewhere quickly turns into hitting “send” on a few tentative emails.

ServiceNow is a growing technology, offering fantastic opportunities to professionals looking to move on. If you want to stand a chance of landing your dream job or make the next significant step in your career, it’s worth making sure you have a few fundamentals in place first.

Here’s some of our top tips when putting together your resume for that great ServiceNow Developer role you’ve just seen.

This section should appear pretty high up on your resume, it’s headline-grabbing information that summarises you as a potential candidate. Essentially, it’s a list of what you’re technically proficient in, as well as how many years experience you have of each component. Although it’ll mostly contain jargon, don’t abbreviate anything—you don’t want to miss out on any automated searches.

Remember to keep this section brief. It just needs to be a list of the areas you’re proficient in and how many years you’ve spent working with them. Occasionally, a busy hiring manager will use this section to immediately rule you in or out of the interview stage, so matching your skillset to what they’re looking for is the sole purpose of this section. You may think you’ve included everything that an employer could possibly want, but it pays to have a look through the job description to be doubly safe. They might want a specific amount of experience with, say, API Integrations, which rules you in or out. Similarly, there may be something you’d completely forgotten about or thought was irrelevant, just because you don’t use it in your current role.

A job ad is your best friend during any application. You may not be able to gauge whether or not you’ll be a good fit culturally, but when you’re given a list of requirements by an employer it’s a basic mistake to omit something that could get you in front of a hiring manager. Make sure that any specific technical skills you possess that are mentioned on the ad, are also included on your resume.

A desirable trait for a ServiceNow Developer will be the ability to write clearly structured sentences explaining the business outcome of specific applications/modules you have built, as well as why and how they were implemented. While your immediate priority is showcasing your technical skills, be aware that written communication will be something an employer is looking for, and this is a great place to demonstrate this. Nobody’s looking for War and Peace, but an ability to clearly and concisely summarise your experience is a great way to show off this skillset.

Outline projects you’ve been involved with and look to show off things outside of the usual skillset for a Developer. For instance, if you’ve taken the lead on a project then it points towards desirable traits for a company who are keen on developing their staff and see long-term value in their hires. If you’ve led workshops, then that’s usually the sort of thing that a Project Manager or Analyst will do, but gives a hiring manager confidence that you could be put in front of a client face-to-face. It’s not a common trait within the tech community, so it’s incredibly desirable and will make your resume stand out.

It’s also essential to focus on the verticals you’ve been involved in, if you don’t wish to name the companies you’ve worked with. Was your previous ServiceNow role within HR? Then it needs to be in there; if the hiring company has specific requirements that it wants to achieve from its stack, then your experience really comes into play. It’ll really make you stand out, particularly if it’s outside of ITSM. More and more organizations are seeing the benefit ServiceNow has to the wider business, so if you’ve experience of implementing it beyond just ITSM, be detailed and talk about how you used it. Partners and enterprises are now looking for expertise beyond just ITSM; if you have ITOM, ITBM, SecOps, HR or GRC, make sure you talk about it!

Another often overlooked aspect here are the direct benefits that you brought to the business as a result. Look at the modules you have experience in and detail the projects you were part of. If you made something leaner or meaner, increased revenue, saved money or improved service levels, then you should always include the direct results. Someone who’s hiring a ServiceNow Developer will be doing it within the wider remit of how it impacts the company, so presenting yourself as someone with acumen for business outcomes is appealing.

This section is also useful to map your career progression. If you’ve moved around companies frequently, a recruiter may worry that you’re unlikely to stay in the long-term. If you can present a history that isn’t just bouncing around looking for a pay rise every couple of years, then they’ll look at you as someone with ambition to progress and look at ways they can support this.

Having a degree isn’t essential to landing the job—a resume packed full of experience and certifications will cover it—but most employers are looking at your education. They want to see that you’ve studied and can apply yourself to learning. After all, ServiceNow is a platform with constant new releases, so a resume without any study on it will jump out for all the wrong reasons. Include any IT-related qualifications; your education doesn’t need to be 100% aligned to your career but again, it’s desirable.

As for ServiceNow, be sure to include your certifications, and whether they’re current for the latest release. The platform is updated so frequently that there isn’t room for embellishment here, so keep it honest. If you’re going through the certification program, you’re showcasing a willingness to invest time in your professional development, so employers will be just as interested in the breadth of your qualifications as they will how up to date they are.

Our most recent Nelson Frank Salary Survey revealed that 63% of employers paid for their workforce’s certifications in full, so even if yours aren’t for the current release, being able to demonstrate a track record of your desire to gain them may end up with further investment in your future as part of your new job.

Check, check and check again

It may sound simple, but take your time before finally hitting send. Go through the entire document forensically for any spelling or grammar errors. They might not directly stop you from getting through to an interview, but it leaves a bad impression on whoever is sorting through resumes. Let’s be honest – being unable to spell where you got your degree won’t stop you getting a job, but it looks sloppy and will leave an interviewer with serious reservations about your attention to detail.

Finally, make sure everything is clear. Do your roles and experience make sense? Is it relevant to this specific role? Are the certs you’ve mentioned up to date, do they refer to the current release? If something’s unclear, an employer won’t call you for clarification, they’ll simply move you to the “no” pile.

It’s such a simple mistake, but the number of error-ridden resumes that land in hiring managers’ inboxes is one of their biggest bugbears on a day-to-day basis. Even if you’re unsure how your application will compare against your peers, leaving a good first impression will give you a great head start!

Still in doubt? Ask the experts

If you’re still unsure of what needs to go where, or how to best appeal to potential employers, why not seek out a recruiter? Sure, that might seem like obvious advice from us, but our consultants work closely with companies and know what they find desirable. They’ll be able to speak with you, find out your skills and experience, and present your resume in a way that is guaranteed to get it under employers’ noses.

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• • Directed the integration of CMDB data across ITIL frameworks, increasing operational efficiency by 25%.
• • Pioneered the implementation of an automated audit process, reducing data inconsistencies by 40%.
• • Collaborated with cross-functional teams to deploy ITSM tools, resulting in a 30% improvement in ticket resolution times.
• • Spearheaded the CMDB data cleanup project, enhancing the reliability of 10,000+ configuration items.
• • Generated comprehensive asset management reports, providing insights that led to a 15% cost reduction in IT expenditure.
• • Trained over 50 IT professionals in CMDB data management and best practices, achieving a 10% increase in department productivity.
• • Managed the CMDB module for ServiceNow, enhancing the accuracy of data representation by 20%.
• • Designed and enforced data entry standards, ensuring a consistent approach to the CMDB use.
• • Developed and tracked key performance indicators for CMDB health, reducing critical errors by 15%.
• • Led a team of analysts in the pursuit of continual service improvement, leveraging CMDB data to optimize service delivery.
• • Facilitated ITSM process integration with CMDB, improving incident and problem management outcomes.
• • Monitored and analyzed IT service delivery metrics, contributing to an annual 10% increase in service quality.
• • Implemented a new reporting system for IT asset utilization, driving better asset lifecycle management.
• • Contributed to the development of CMDB data standards and processes, enhancing data quality and usefulness.
• • Assisted in the rollout of ITSM tools to streamline IT service management processes.

5 Servicenow Business Analyst Resume Examples & Guide for 2024

When crafting a ServiceNow business analyst resume, it’s crucial to highlight your mastery of ServiceNow's platform. Demonstrate your experience with business process configuration and optimization within the platform. Your resume should showcase your analytical skills through past project successes. Clearly articulate your ability to translate business needs into technical solutions on ServiceNow.

All resume examples in this guide

Traditional

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

As a ServiceNow Business Analyst, you might struggle to showcase your expertise aligning business needs with technical solutions on a resume. Our guide provides you with actionable tips and examples to help you highlight your achievements and tailor your experience to the ServiceNow platform, ensuring your resume stands out to recruiters.

• Aligning the top one-third of your servicenow business analyst resume with the role you're applying for.
• Curating your specific servicenow business analyst experience to get the attention of recruiters.
• How to list your relevant education to impress hiring managers recruiting for the servicenow business analyst role.

Discover more servicenow business analyst professional examples to help you write a job-winning resume.

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Designing your servicenow business analyst resume format to catch recruiters' eyes

Your servicenow business analyst resume will be assessed on a couple of criteria, one of which is the actual presentation.

Is your resume legible and organized? Does it follow a smooth flow?

Or have you presented recruiters with a chaotic document that includes everything you've ever done in your career?

Unless specified otherwise, there are four best practices to help maintain your resume format consistency.

• The top one third of your servicenow business analyst resume should definitely include a header, so that recruiters can easily contact you and scan your professional portfolio (or LinkedIn profile).
• Within the experience section, list your most recent (and relevant) role first, followed up with the rest of your career history in a reverse-chronological resume format .
• Always submit your resume as a PDF file to sustain its layout. There are some rare exceptions where companies may ask you to forward your resume in Word or another format.
• If you are applying for a more senior role and have over a decade of applicable work experience (that will impress recruiters), then your servicenow business analyst resume can be two pages long. Otherwise, your resume shouldn't be longer than a single page.

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The more time and effort you've put into obtaining the relevant certificate, the closer to the top it should be listed. This is especially important for more senior roles and if the company you're applying for is more forward-facing.

Essential sections that should make up your servicenow business analyst resume include:

• The header - with your contact details (e.g. email and telephone number), link to your portfolio, and headline
• The summary (or objective) - to spotlight the peaks of your professional career, so far
• The experience section - with up to six bullets per role to detail specific outcomes
• The skills list - to provide a healthy mix between your personal and professional talents
• The education and certification - showing your most relevant degrees and certificates to the servicenow business analyst role

What recruiters want to see on your resume:

• In-depth knowledge of ServiceNow platform capabilities, including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM).
• Experience in requirements gathering, process design, configuration, customization, integration, testing, and implementation within the ServiceNow environment.
• Understanding of ServiceNow Development APIs, scripting, and the ability to create ServiceNow reports, dashboards, and homepages.
• Demonstrated ability to translate business needs into technical specifications and develop innovative solutions using ServiceNow.
• Strong project management skills and experience coordinating with cross-functional teams, stakeholders, and vendors.

What is the resume experience section and how to write one for your past roles

The experience section in a servicenow business analyst resume is critical for your profile and overall application. It should not only display your work history, but also highlight your achievements in previous roles .

Many candidates either simply list their duties or provide excessive details about past, irrelevant jobs. A more effective approach involves first examining the job advertisement for keywords - specifically, skills essential for the role . Then, demonstrate these key requirements throughout different parts of your resume, using accomplishments from your roles.

Format each bullet point in your experience section by starting with a strong action verb . Follow this with a description of your role and its impact on the team or organization.

Aim to include three to five bullet points for each role.

Finally, gain insights into how professionals have crafted their servicenow business analyst resume experience sections by exploring some best practice examples.

• Redesigned the incident management process using ServiceNow, leading to a 30% reduction in average resolution time for critical issues.
• Conducted comprehensive workshops to gather business requirements for new ServiceNow modules, streamlining company-wide adoption with a user satisfaction rate exceeding 90%.
• Developed custom ServiceNow reports and dashboards for executive stakeholders, providing insights that drove a 15% increase in operational efficiency.
• Orchestrated the ServiceNow ITSM platform migration, achieving a seamless transition without business disruption and maintaining 99.9% platform availability.
• Implemented a ServiceNow self-service portal, enhancing user autonomy and leading to a 40% reduction in L1 support ticket volume.
• Structured and led the ServiceNow training program for internal staff, ensuring optimal system utilization and bolstering staff productivity by 25%.
• Spearheaded the successful integration of ServiceNow with external vendors' tools, fostering a centralized control environment and reducing process redundancies by 20%.
• Led the demand management enhancement project within ServiceNow, contributing to a 35% improvement in project prioritization and allocation of resources.
• Assisted in the financial modeling of ITSM investments on ServiceNow, enabling leadership to make informed decisions that led to a 10% cost saving.
• Supported the rollout of ServiceNow Problem Management module by collaborating with IT teams, reducing repeat incidents by 50% within a year of implementation.
• Performed in-depth data analysis within ServiceNow to identify service bottlenecks, proposing solutions that enhanced service delivery speed by 25%.
• Created detailed documentation for ServiceNow processes which became the standard reference for the IT department, enhancing overall process adherence.
• Coordinated the rollout of the ServiceNow Configuration Management Database, achieving a data accuracy level of 98% within six months post-deployment.
• Analyzed and re-engineered business processes for asset management in ServiceNow, leading to an overall asset utilization increase by 20%.
• Implemented an enhanced incident reporting feature in ServiceNow that decreased the mean time to log incidents by 35%.
• Guided global teams through the development of strategic ServiceNow solutions that streamlined HR service delivery, impacting over 10,000 employees.
• Customized ServiceNow workflows for change management, drastically reducing unauthorized changes and service outages by 80% in high-risk environments.
• Leveraged business intelligence tools within ServiceNow to derive actionable insights, leading to a strategic overhaul of IT services catalog that improved customer experience.
• Introduced a comprehensive asset lifecycle management process in ServiceNow, optimizing asset tracking and achieving a 15% reduction in asset lifecycle costs.
• Custom-built ServiceNow applications to align with unique business processes, empowering departments to increase their productivity by up to 30%.
• Collaborated with cross-functional teams to revamp the service catalog in ServiceNow, which optimized the user journey and increased catalog adoption by 60%.
• Facilitated the transition to a unified IT service management platform via ServiceNow, which consolidated disparate systems and saved the company approximately $200,000 annually.
• Implemented a custom ServiceNow application tracking system for compliance issues, which significantly reduced regulatory breaches by 90% within the first year of deployment.
• Enhanced the change management process through ServiceNow automation, directly leading to a reduction in change-related incidents by 75%.

Quantifying impact on your resume

• Detail the number of ServiceNow implementations you have actively contributed to, showcasing your breadth of experience.
• Include the percentage of increased efficiency or reduced process time through your ServiceNow solutions, demonstrating efficiency gains.
• Specify any cost reductions in operational expenses due to optimizations made in ServiceNow, underscoring financial impact.
• List the number of modules or applications of ServiceNow you are proficient in, illustrating your depth of knowledge.
• Quantify the size of the user base supported by your ServiceNow projects, highlighting your capability at scale.
• Mention the number of custom applications developed in ServiceNow, evidencing your innovative use of the platform.
• Report the percentages of incident reduction from your ServiceNow process improvements, reflecting your focus on quality.
• State the number of cross-functional teams you’ve collaborated with on ServiceNow projects, emphasizing teamwork and communication skills.

Action verbs for your servicenow business analyst resume

What can candidates do about their resume, if they have no experience

Job requirements can sometimes be answered by other elements you could make more prominent in your servicenow business analyst resume.

Thus, you'd be substituting your lack of experience with your relevant:

• Education with details of skills you've obtained that align with the job
• Internships and short-term jobs that are once more dedicated to putting your expertise in the spotlight
• Skills section answering basic and - potentially - more specific job qualifications
• Strengths or accomplishments to show the unique value you present, even as a candidate with less or no professional experience in the industry.

Recommended reads:

• How to List Continuing Education on Your Resume
• How to List Expected Graduation Date on Your Resume

List all your relevant higher education degrees within your resume in reverse chronological order (starting with the latest). There are cases when your PhD in a particular field could help you stand apart from other candidates.

Creating your servicenow business analyst resume skills section: balancing hard skills and soft skills

Recruiters hiring for servicenow business analyst roles are always keen on hiring candidates with relevant technical and people talents. Hard skills or technical ones are quite beneficial for the industry - as they refer to your competency with particular software and technologies. Meanwhile, your soft (or people) skills are quite crucial to yours and the company's professional growth as they detail how you'd cooperate and interact in your potential environment. Here's how to describe your hard and soft skill set in your servicenow business analyst resume:

• Consider what the key job requirements are and list those towards the top of your skills section.
• Think of individual, specific skills that help you stand out amongst competitors, and detail how they've helped you succeed in the past.
• Look to the future of the industry and list all software/technologies which are forward-facing.
• Create a separate, technical skills section to supplement your experience and further align with the servicenow business analyst job advert.

Top skills for your servicenow business analyst resume:

ServiceNow Platform Knowledge

IT Service Management (ITSM)

Business Process Analysis

Requirements Gathering

Workflow Design

Reporting and Analytics

Data Integration

Agile and Scrum Methodologies

ServiceNow Configuration and Customization

Project Management Tools

Analytical Thinking

Problem-Solving

Communication

Attention to Detail

Time Management

Adaptability

Customer Service Orientation

Stakeholder Management

The more trusted the organization you've attained your certificate (or degree) from, the more credible your skill set would be.

Listing your education and certifications on your servicenow business analyst resume

Don't underestimate the importance of your resume education section . As it may hint at various skills (and experience) that are relevant to the job. When writing your education section:

• Include only higher education degrees with information about the institution and start/end dates
• If you're in the process of obtaining your degree, include your expected graduation date
• Consider leaving off degrees that aren't relevant to the job or industry
• Write a description of your education if it presents you with an opportunity to further showcase your achievements in a more research-focused environment

When describing your certifications on your resume, always consider their relevancy to the role. Use the same format to describe them as you would for your education. If you're wondering what the best certificates out there are for servicenow business analyst roles, check out the list below.

The top 5 certifications for your servicenow business analyst resume:

• ServiceNow Certified System Administrator (CSA) - ServiceNow
• ServiceNow Certified Implementation Specialist (CIS) - ServiceNow
• ITIL Foundation Certification (ITIL) - AXELOS
• Certified Business Analysis Professional (CBAP) - International Institute of Business Analysis (IIBA)
• Agile Certified Practitioner (PMI-ACP) - Project Management Institute (PMI)

Always remember that your servicenow business analyst certifications can be quantified across different resume sections, like your experience, summary, or objective. For example, you could include concise details within the expertise bullets of how the specific certificate has improved your on-the-job performance.

• Should You Include Eagle Scout On Your Resume?
• How to List GPA on Your Resume

Best practices to your servicenow business analyst resume summary or objective

To start, how do you know if you should include a resume summary or a resume objective ?

• Resume summaries are ideal for servicenow business analyst professionals with more experience, who'd like to give a quick glimpse of their biggest career achievements in the top one-third of their resumes.
• On the other hand, resume objectives serve as a road map for recruiters. Candidates use the objective to show how their experience aligns with the servicenow business analyst role they're applying for while showcasing the North Star of their career (or where they want to be as a professional in the next couple of years).

The resume summary or resume objective could be the perfect fit for your servicenow business analyst resume. The function of both is to highlight your professionalism succinctly. So, keep your writing specific: include no more than four sentences and target your application to the role. Here's how these specific resume sections help the servicenow business analyst candidates stand out.

Resume summaries for a servicenow business analyst job

• With over eight years of dedicated experience as a ServiceNow Business Analyst, I have honed my skills in ITSM, ITIL frameworks, and ServiceNow administration. My proudest achievement includes leading a cross-functional team to successfully automate incident management processes, achieving a 30% cutdown in response times for a Fortune 500 company.
• An accomplished professional with five years of ServiceNow implementation experience, specializing in developing custom applications and workflow configurations. I bring a track record of streamlining operations that resulted in a 25% increase in process efficiency for a multinational financial firm.
• Transitioning from a project management background with over ten years of experience, I am eager to leverage my expertise in team coordination and process optimization to enhance ServiceNow solutions. My career is marked by successful deployment of a company-wide ERP system, improving project delivery timelines by 40%.
• As a former software developer with six years of experience pivoting into a ServiceNow Business Analyst role, I aim to blend my technical acumen with business analysis proficiency. I've contributed to an award-winning SaaS product launch and now wish to focus on delivering top-tier ServiceNow solutions.
• Seeking to launch a career in ServiceNow business analysis, I bring an enthusiastic approach to learning and applying cutting-edge IT service management tools. With a solid academic background in Information Technology, I am eager to develop tailored solutions that will streamline and enhance business operations.
• Eager to embark on a ServiceNow Business Analyst journey, my objective is to leverage my strong analytical skills and passion for technology to contribute to impactful service management solutions. Equipped with a bachelor's degree in Computer Science, my goal is to grow into a valuable asset by ensuring optimized system performances and user satisfaction.

Additional valuable servicenow business analyst resume sections to stand out

When assessing candidate applications, recruiters are often on the lookout for elements that go beyond meeting standard requirements and technical expertise.

This is where extra sections could play a key role in showcasing your unique skill set and personality.

Make sure to include sections dedicated to:

• How you spend your free time, outside of work. The interests resume section also goes to show your personality and transferrable skills; and may also serve to fill in gaps in your experience;
• Most innovative work. The projects resume section brings focus to what you're most proud of within the field;
• How you're able to overcome language barriers. The language resume section is always nice to have, especially if communication would be a big part of your future role;
• Industry-wide recognitions. Remember that the awards resume section should highlight your most noteworthy accolades and prizes.

Key takeaways

• The format and layout of your servicenow business analyst resume should reflect on both your career and what matters most to the job you're applying for;
• Use the resume summary and objective to hint at your most prominent accomplishments;
• Always be specific about your experience and consider what value each bullet you curate adds to your servicenow business analyst application;
• Consider how your academic background and technical capabilities could further showcase your alignment to the role;
• Your soft skills should contribute to your overall servicenow business analyst profile - aligning your personality with skills and results.

Looking to build your own Servicenow Business Analyst resume?

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ServiceNow Developer CV example

You’re a ServiceNow expert and you’re ready to showcase your skills. But first, you need to land the job.

Being able to design, code and troubleshoot is pretty impressive to most people, but you need to grab the recruiter’s attention if you want to stand out from the competition.

To help you do this, we’ve put together some of our top tips, as well as a ServiceNow developer CV example below.

CV templates 

ServiceNow Developer CV example

Before you start writing your CV, take a look at the example ServiceNow Developer CV above to give yourself a good idea of the style and format that recruiters and hiring managers prefer to see.

Also, take note of the type of content that is included to impress recruiters, and how the most relevant information is made prominent, to ensure it gets noticed.

ServiceNow Developer CV layout and format

Think your CV is just about the content within it? Think again.

Your CV needs to look professional and be easy for recruiters to read, meaning the structure and format of your CV are just as important as the written content within it.

Facilitate ease of reading by using a simple structure which allows anybody to easily navigate your experience.

CV formatting tips

• Length: While there’s no ‘official’ CV length rule, the majority of recruiters agree that less is more. Aim for two pages of A4 or less. This is just enough room to showcase your suitability to the role, without overwhelming recruiters with irrelevant or excessive content.
• Readability : Help out time-strapped recruiters by formatting your CV for easy reading. Using lots of bullet points and lists will help them to skim through your info, while clearly formatted headings will allow them to navigate towards the content which is most useful to them.
• Design: When it comes to CV design, it’s best to keep things simple and sleek. While elaborate designs certainly command attention, it’s not always for the right reasons! Readability is key, so whatever you choose to do, make sure you prioritise readability above everything.
• Avoid photos: Logos, profile photos or other images aren’t necessary and rarely add any value – save the space for written content, instead!

Quick tip: Formatting your CV to look professional can be difficult and time-consuming when using Microsoft Word or Google Docs. If you want to create an attractive CV quickly, try our quick-and-easy CV Builder and use one of their eye-catching professional CV templates.

CV structure

For easy reading, write your CV to the following CV structure:

• Contact details – Make it easy for recruiters to get in touch with you by listing your contact details at the top of your CV.
• Profile – A short and snappy summary of your experience and skills, showcasing what makes you a good fit for the position.
• Work experience / career history – Note down all your work history, with your current position first, then working backwards.
• Education – A short list of your academic background and professional/vocational qualifications.
• Interest and hobbies – This is an optional section, which you can use to highlight any relevant hobbies or interests.

Now I’ll tell you exactly what you should include in each CV section.

CV Contact Details

Kick-start your CV with your contact details, so recruiters can get in touch easily. Here’s what you should include:

• Mobile number
• Email address – Make sure it’s professional, with no silly nicknames.
• Location – Your town or city is sufficient, rather than a full address.
• LinkedIn profile or portfolio URL – Ensure they’ve been updated and are looking slick and professional.

Quick tip: Avoid listing your date of birth, marital status or other irrelevant details – they’re unnecessary at this stage.

ServiceNow Developer CV Profile

Recruiters read through countless applications every day.

If they don’t find what they’re looking for quickly, they’ll simply move onto the next one.

That’s what makes your CV profile (or personal statement , if you’re an entry-level/graduate candidate) so important.

This short and snappy summary sits at the top of your CV, and should give a high-level overview of why you’re a good match for the job.

This way, you can ensure that busy recruiters see your suitability from the outset, and so, feel your CV is worth their time.

Tips for creating an strong CV profile:

• Keep it concise: When it comes to CV profile length, less is more, as recruiters are often time-strapped. Aim for around of 3-5 persuasive lines.
• Tailor it: Before writing your CV, make sure to do some research. Figure out exactly what your desired employers are looking for and make sure that you are making those requirements prominent in your CV profile, and throughout.
• Don’t add an objective: Leave your career objectives or goals out of your profile. You only have limited space to work with, so they’re best suited to your cover letter .
• Avoid cliches: Cheesy clichès and generic phrases won’t impress recruiters, who read the same statements several times per day. Impress them with your skill-set, experience and accomplishments instead!

Example CV profile for ServiceNow Developer

What to include in your servicenow developer cv profile.

• Summary of experience: To give employers an idea of your capabilities, show them your track record by giving an overview of the types of companies you have worked for in the past and the roles you have carried out for previous employers – but keep it high level and save the details for your experience section.
• Relevant skills: Highlight your skills which are most relevant to ServiceNow Developer jobs, to ensure that recruiters see your most in-demand skills as soon as they open your CV.
• Essential qualifications: If the jobs you are applying to require candidates to have certain qualifications, then you must add them in your profile to ensure they are seen by hiring managers.

Quick tip: Struggling to write a powerful profile? Choose from hundreds of pre-written profiles across all industries, and add one to your CV with one click in our quick-and-easy CV Builder . All written by recruitment experts and easily tailored to suit your unique skillset.

Core skills section

In addition to your CV profile, your core skills section provides an easily digestible snapshot of your skills – perfect for grabbing the attention of busy hiring managers.

As ServiceNow Developer jobs might receive a huge pile of applications, this is a great way to stand out and show off your suitability for the role.

It should be made up of 2-3 columns of bullet points and be made up of skills that are highly relevant to the jobs you are targeting.

Top skills for your ServiceNow Developer CV

Fault resolution – Identifying the root cause of the fault and implementing a fix which ensures the system continues to run optimally.

Application management – tracking, managing and analysing enterprise-wide applications within the ServiceNow portal.

Service mapping – gaining enterprise-wide visibility into the relationships between applications, IT components and cloud services.

Vulnerability management – identifying, prioritising and responding to software issues and misconfigurations that could be exploited by attackers, lead to inadvertent release of sensitive data or disrupt business operations.

Technology planning – align new technology with existing technology to build strategies for project delivery.

Quick tip: Our quick-and-easy CV Builder contains thousands of in-demand skills for every profession that can be added to your CV in seconds – saving you time and greatly improving your chances of landing job interviews.

Work experience/Career history

Next up is your work experience section, which is normally the longest part of your CV.

Start with your current (or most recent) job and work your way backwards through your experience.

Can’t fit all your roles? Allow more space for your recent career history and shorten down descriptions for your older roles.

Structuring your roles

Lengthy, unbroken chunks of text is a recruiters worst nightmare, but your work experience section can easily end up looking like that if you are not careful.

To avoid this, use my tried-and-tested 3-step structure, as illustrated below:

Start with a brief summary of your role as a whole, as well as the type of company you worked for.

Key responsibilities

Using easy-to-read bullet points, note down your day-to-day responsibilities in the role.

Make sure to showcase how you used your hard sector skills and knowledge.

Key achievements

Round up each role by listing 1-3 key achievements , accomplishments or results.

Wherever possible, quantify them using hard facts and figures, as this really helps to prove your value.

Example job for ServiceNow Developer CV

Recruited by the $500m, ASX listed oil company to design, develop, implement and configure both baseline and custom applications to enhance the platform.

Key Responsibilities

• Work alongside the product team and business leaders to analyse existing ways of working and create effective ways to improve processes and resolve problems.
• Act as the technical bridge between operations and technology teams, driving strong collaboration to understand problems prior to end-user story development.
• Customise ServiceNow configurations including custom scripts, workflows and oversees project activities to drive adherence to agreed timelines.
• Create ServiceNow reports, dashboards and homepages, utilising Performance Analytics to collate historical data and enhance trend reporting.

Quick tip: Create impressive job descriptions easily in our quick-and-easy CV Builder by adding pre-written job phrases for every industry and career stage.

Education section

At the bottom of your CV is your full education section. You can list your formal academic qualifications, such as:

• GCSE’s

As well as any specific ServiceNow Developer qualifications that are essential to the jobs you are applying for. Note down the name of the qualification, the organisation at which you studied, and the date of completion.

Interests and hobbies

The hobbies and interests CV section isn’t mandatory, so don’t worry if you’re out of room by this point.

However, if you have an interesting hobby , or an interest that could make you seem more suitable for the role, then certainly think about adding.

Be careful what you include though… Only consider hobbies that exhibit skills that are required for roles as a ServiceNow Developer, or transferable workplace skills.

There is never any need to tell employers that you like to watch TV and eat out.

Writing your ServiceNow Developer CV

Creating a strong ServiceNow Developer CV requires a blend of punchy content, considered structure and format, and heavy tailoring.

By creating a punchy profile and core skills list, you’ll be able to hook recruiter’s attention and ensure your CV gets read.

Remember that research and relevance is the key to a good CV, so research your target roles before you start writing and pack your CV with relevant skills.

Best of luck with your next application!

Servicenow Administrator Resume Example & Writing Guide

Use this Servicenow Administrator resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

The term “administrator” can be used to describe someone who manages a team of people or a person who oversees an entire department. It can also be used as a job title for someone who maintains and supports an organization’s computer systems or infrastructure.

Because there are so many different ways to define this role, it’s important to tailor your resume to the specific position for which you’re applying. Here are some tips and an example to help you write a great serviceNow administrator resume.

Seasoned ServiceNow administrator with experience implementing and managing the ServiceNow platform in both private and public sector organizations. Proven ability to streamline service management processes, increase efficiency, and improve end-user satisfaction.

• Managed the implementation of Servicenow across multiple business units and ensured that all projects were delivered on time, within budget, and to a high standard.
• Provided technical support for users in relation to the use of Servicenow including training, problem solving, and issue resolution.
• Developed relationships with stakeholders at various levels throughout the organization to ensure effective communication during project delivery.
• Ensured compliance with internal policies and procedures related to IT security standards as well as external regulations such as GDPR where applicable.
• Assisted in developing new processes using existing tools or introducing new solutions when required by liaising closely with other teams involved in delivering projects e.g Project Management Office (PMO).
• Worked with the sales team to create a new process for creating and updating customer records
• Created an automated system that tracked all changes made to service requests, reducing errors by 40%
• Managed Servicenow’s help desk ticketing system, ensuring customers received timely responses from qualified agents
• Implemented a new tracking method for project status updates, increasing productivity 15% over 3 months
• Reduced average ticket response time by 25% through improved communication between departments
• Acted as the primary point of contact for ServiceNow and its associated applications.
• Configured, tested and implemented ServiceNow and associated applications according to best practices.
• Maintained ServiceNow and associated applications according to best practices.
• Certified ServiceNow Administrator
• Certified Salesforce.com Administrator
• Certified in ITSM with ITIL

Industry Knowledge: ITIL, ITSM, ITSSC, CA Service Desk, Service Catalog, ServiceNow, ITIL, CRM, Incident Management, Problem Management, Change Management, Release Management Technical Skills: ServiceNow, ServiceNow API, Microsoft SQL, Oracle, Java, HTML, CSS, JavaScript, jQuery, Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Google Analytics, Microsoft Excel, Microsoft Word Soft Skills: Communication, Leadership, Teamwork, Problem Solving, Time Management, Critical Thinking, Attention to Detail, Creativity, Problem-Solving, Written and Verbal Communication, Decision Making

How to Write a Servicenow Administrator Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

The best way to make your resume stand out is to use specific examples and numbers. So rather than saying you “managed customer accounts,” you could say you “managed customer accounts for top-tier client, reducing customer complaints by 20% in first six months and achieving 98% customer satisfaction rating.”

The second bullet point is much stronger because it provides specific details about what you did and the results of your work.

Identify and Include Relevant Keywords

When you apply for a job as a serviceNow administrator, your resume is likely to go through an applicant tracking system (ATS). This system will scan your resume for specific keywords related to the job opening. If your resume doesn’t include enough of the right terms, the ATS might not submit it to the hiring manager.

One way to make sure your resume makes it past the ATS is to include relevant keywords throughout all of the sections. You can find some of the most commonly used keywords in the list below:

• IT Service Management
• Windows Server
• Troubleshooting
• Administration
• Service Desk
• Technical Support
• ITIL Certification
• Incident Management
• Change Management
• Service Delivery
• Service Management
• IT Operations
• Software Development Life Cycle (SDLC)
• Business Analysis
• Business Process
• Oracle Database
• Microsoft SQL Server

Showcase Your Technical Skills

As a ServiceNow Administrator, you will be responsible for configuring, managing, and troubleshooting the ServiceNow platform. In order to be successful in this role, you will need to be proficient in the use of the ServiceNow platform, as well as other relevant software programs and systems. Additionally, you will need to have strong communication and problem-solving skills.

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Servicenow Business Analyst Resume Sample

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Work Experience

• Essential - Determine and define business needs and global requirements to develop and continue the growth of a multi instance ServiceNow environment with primary focus on CMDB and the Configuration Management process. Though this can expand to other process areas such as Change, Incident, Problem, Knowledge, SDLC, Reporting, Requests, Visual Task Boards, and Service Catalog
• Analyze business problems to design and document solutions up front with technical and creative teams
• Identify opportunities to improve efficiency in existing processes
• Define, document, and manage change on business objectives, business requirements and functional requirements
• Interview stakeholders and facilitate workshops and other requirements-gathering meetings
• Lead discussions and reviews of requirements with stakeholders including internal team and clients and maintain said requirements throughout the development cycle
• Contribute to and deliver considered, concise and relevant presentation to colleagues and clients
• Where possible, assist development resources in documenting user/system interactions, system features, and other technology-focused deliverable
• Set up, structure and deliver a suite of high quality BA documents
• Communicate and work within guidelines to ensure maximum search engine optimization and web analytics tracking is achieved in development efforts
• Experience and/or training in business analysis, with full lifecycle experience on multiple projects, from business case to requirements gathering through functional specs and user acceptance testing from business case to requirements gathering through functional specs and user acceptance testing
• Experience with analyzing and solving complex logical problems, working effectively in teams to achieve user objectives and ensure client satisfaction, and coordinating the efforts of various departments and functions
• Possesses excellent communication and negotiation skills
• ServiceNow (2yrs experience) on gathering requirements
• Experienced on Security operations functions
• Under general supervision, collaborates and consults with internal client groups to understand business and user needs and document requirements

Professional Skills

• First-rate planning and organization skills and experience; able to adapt and react to changing environments
• Good collaboration skills and ability to work effectively in a team environment
• Strong facilitator; adept at running meetings with end users, gathering and managing business requirements, and balancing priorities
• Experience using the ServiceNow service portal including HI account experience
• Proven experience in defining requirements for solutions in multiple-entity environments (multiple agencies, business partners, etc.)
• Prior experience working with Remedy 8.1 migration to ServiceNow
• Prior experience working with ScienceLogic as an integration point with ServiceNow

How to write Servicenow Business Analyst Resume

Servicenow Business Analyst role is responsible for analysis, servicenow, general, training, integration, security, compensation, architecture, planning, reporting. To write great resume for servicenow business analyst job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Servicenow Business Analyst Resume

The section contact information is important in your servicenow business analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Servicenow Business Analyst Resume

The section work experience is an essential part of your servicenow business analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous servicenow business analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular servicenow business analyst position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Servicenow Business Analyst resume experience can include:

• Effective prioritization, negotiation skills and high energy
• Communicate effectively with management to enhance their understanding of the opportunities and limitations of information systems
• Intermediate computer experience and web tool experience
• Ensure business processes are integrated into ServiceNow effectively and on time
• Collect, analyze, document and prioritize business and system requirements. Validate requirements with appropriate audiences
• Communicate effectively with business leaders and IT

Education on a Servicenow Business Analyst Resume

Make sure to make education a priority on your servicenow business analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your servicenow business analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Servicenow Business Analyst Resume

When listing skills on your servicenow business analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical servicenow business analyst skills:

• ) Strong documentation skills as well as data gathering and analysis via MS Excel and experience working with MS Visio (flow chart and diagram software)
• Strong business analysis skills/experience with ServiceNow
• Good organizational skills to enable multiple tasks to be addressed concurrently
• Effective team player and interpersonal skills
• Possesses strong facilitation and presentation skills
• ServiceNow specific experience strongly desired

List of Typical Experience For a Servicenow Business Analyst Resume

Experience for servicenow business analyst resume.

• Experience with serving as the liaison between the project manager and development team to clarify requirements on behalf of policy and business stakeholders
• Collect, analyze, document and prioritize business and system requirements
• Validate requirements with appropriate audiences
• Experience as an IT Business Analyst
• Provide excellent customer service to Red Hat associates
• Experience with ITSM or other Service Desk oriented tool sets
• Experience with ServiceNow required
• Experience with service, asset, and incident management processes and systems
• Experience as a Business Analyst and/or Project Coordinator
• Experience with ITIL management, business value analysis, and business process design
• Implement robust, fully tested solutions across all environments prior to production deployment
• Provide domain experienced guidance of ServiceNow to technical, process, and business teams
• Experience with writing technical requirements for an IT system, including visual mock-ups, use cases, shall statements, or user stories
• Competitive compensation package and excellent benefits (Multisport card, private medical care, health insurance, pension plan
• Understands and has experience with various project management methodologies
• Experience with collaboration tools
• Recent experience in an Agile environment
• Recent Business Analysis experience in an IT Service Management (ITSM) environment
• Maintain user confidence and protect operations by keeping information confidential
• Works to translate business requirements into system requirement specifications consistent with the needs of the business
• Makes recommendations on new solutions or enhancements based on assessment of business requirements in alignment with overall business and technology strategy
• Identifies, researches, and resolves system issues proactively. Communicates and provides updates and recommendations to applicable business users
• Works closely with client groups to effectively align and utilize full system capability to meet business objectives. Responsible for application and knowledge transfer to properly support team upon completion of project implementation phase
• Overall responsibility for the successful execution of all configuration of the ServiceNow platform for a Client solution. Provides cost effective and timely on-boarding for Clients to our ITSM systems
• Own the relationship with project stakeholders to identify, model, and document business, process, and data requirements
• Work with Platform Support Team to develop release estimates
• As a team member, help deliver technical solutions and resolves issues as required
• Assist in the implementation of operational support plan in conjunction with team leadership and project release cycles
• Provide input into business cases for services and support
• Provide business analysis and translation into solutions to achieve business outcomes
• Provide documentation of application solutions
• Work with the business teams to actively look for application related improvements
• Create presentations and documentation used to explain Teams’ strategic direction to various internal stakeholder groups and leaders
• Work with the developers and other technical staff to translate business requirements to system design
• Adhere to BTL’s processes for Change Management, Incident Management, etc. as applicable
• Drive a project to a clearly defined scope with traceable and testable requirements
• Document how to use the ServiceNow applications
• Train associates on the various tools and applications in ServiceNow
• Monitor and triage the ticket queue to groom ServiceNow requests
• Produces project documentation such as project initiation documents, detailed business requirements, diagrams and use cases
• Coordinate requests form and request process owners to determine the design of the form within ServiceNow, required fields, workflow and process guides
• Provides clear written and verbal communications to project team
• Work with the developers and other technical staff to translate business requirements to system design. Create requirements documentation, test plans, test cases and conduct functional testing, as needed. Plan and coordinate user acceptance testing, as needed
• Provide consulting to technical, sales, service line and operational staff as required
• Assist in the preparation of client presentations concerning project scope, timeline, activities, issues, and progress as required
• Worked in IT Service Management space, and has understanding of ServiceNow
• Support patching and upgrade process
• Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decision
• Manage Demand and SDLC process for the team using the Agile development module within ServiceNow
• Adhere to BTL's processes for Change Management, Incident Management, etc. as applicable
• Participate in the investigation and resolution of complex and unusual problems
• Recommend changes to established methods, suggests alternative solutions and new methods, to improve quality and increase productivity
• Interact with subject matter experts, application development, implementation support and production support staff to define functional specifications that meet users requirements and are technically appropriate
• Communicate with the Project Managers and assists in the management of client expectations
• Create and maintain BSA deliverables as mandated in our development life cycle
• Provide support for creation and maintenance of project documentation as per development life cycle
• Estimate timelines for the requirements phase of the project and ensure that the requirements are scheduled in manageable components
• Provide input for post-implementation review document and implement corrective procedures
• Broad business and management knowledge
• Identify and document requirements for enhancements
• Create test scripts for use in Quality Center

List of Typical Skills For a Servicenow Business Analyst Resume

Skills for servicenow business analyst resume.

• Understanding of Verification & Validation Techniques (Testing & Reviews)
• Experience of developing or administering a ServiceNow platform instance
• History of analyzing business situations and working within a group environment to provide efficient and effective software solutions
• Experience developing and documenting business requirements
• Experience in developing test scripts and conducting functional tests in ServiceNow
• ) Experience working as a Business Analyst within an ITIL framework, implementing service desk tools (Remedy, CA Service Desk)
• Experienced with formal SDLCs and business analysis methodologies; Working knowledge of business analysis documentation standards including user stories
• Experience using standard project tools including Microsoft Project, Excel and PowerPoint
• Recent hands-on experience implementing and maintaining a medium to large ServiceNow environment
• Experience in training for user applications, specifically ticketing systems
• Experience in gathering and documenting customer requirements for software development
• Previous experience in working within the ServiceNow Platform, using multiple modules
• Strong understanding of technology and systems
• Experience of working with third party suppliers/vendors
• Solid understanding of ServiceNow platform and related applications
• Excellent attention to detail; maintaining high standards for quality and accuracy
• Form good working relationships with internal ServiceNow customers
• Experience working with Agile Project Teams
• Experience in IT consulting as a business analyst
• Experience in developing user stories, use cases and detailed requirements
• Experience in creating ServiceNow process flows and dashboards and reports
• Experience in gathering business, technical, and functional requirements for large-scale IT projects
• Experience working with ServiceNow suite of products
• Experience documenting requirements, processes and overall workflows in Navvia
• Experience in documentation writing for software applications
• Experience configuration, implementation and training/handover of administration to client is required
• Knowledge and working experience in the system development lifecycle
• Experience in workflow analysis, design and process re-engineering principles
• Enhance existing functionality where appropriate to ensure it remains current and effective
• Experience of development, testing lifecycle SDLC, Agile methodologies
• Demonstrable experience of leading a process, product or application
• Workflow Diagramming experience
• Business Analysis experience in the IT Service Management space
• Strong knowledge of business analysis tools and methodologies
• Experience with Sitecore or other similar content management system highly desired
• User Centred Design (User Experience, User Interface Design and Business Process Design)
• Experience with ServiceNow administration and some development
• Experience leading a similar transition or integration projects. Example: ITSM tools like Remedy / ServiceNow, Monitoring tools, etc
• An understanding of Project Management processes and experience in similar projects of complexity and scale
• Two years of Business Analyst experience
• Understanding of different processes and methodologies like RAD, RUP, SDLC, BSA Methodology
• Understanding of IT concepts (Like Files/interfaces, structures, reports, UI, etc)
• Understanding of SDLC, Agile and other iterative development best practice
• Responsible for gathering, compiling and synthesizing information with regard to implementing business practice into ServiceNow
• Perform day to day support, administration and maintenance of the ServiceNow platform, including case and incident routing, data clean-up, and reporting
• Responsible for meeting with department heads and stake holders to gathering and documenting business requirements for ServiceNow integration
• Translate technical complexities to project stakeholders, ensuring understanding of design decisions
• Provide reporting and report training
• Work with the lead Administrators and Developers on various projects by gathering and documenting Request for Enhancement requirements
• Assist in analysis and reporting of testing defects when requested
• Perform on-going knowledge transfer and assist the PTC in developing its own ServiceNow support capabilities
• Knowledge of defect tracking tools
• Analysis Techniques (Competitive & Benchmarking Analysis, Stakeholder Analysis, Cost Benefit Analysis, Gap Analysis, Feasibility Analysis, SWOT Analysis, etc)
• Perform quality assurance testing strategies, plans and execution
• Exposure to working in Agile, SAFe or DevOps environments
• Document the process and tool functionality for training purposes
• Focus on details without losing sight of the big picture
• Knowledge of ServiceNow platform, including data schema creation, set-up of business process flows, user roles, and development of dashboards
• Solves moderately complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
• Perform testing of ServiceNow updates and new releases
• Creates/supports new system solutions or enhancements to existing system with appropriate change management and minimal rework
• Represent project stakeholders throughout planning, development, and release processes
• Support Platform Support Team in understanding business and test requirements
• Support ongoing operational maintenance and enhancements of our ServiceNow systems
• Provide support to resolve application issues and assist with troubleshooting
• Actively engage key business areas to assist in planning for application lifecycle as well as new and future business capabilities
• Contribute to multiyear business plan and maintain IT and Business alignment as pertains to business demands and evolving requirements
• Promote alignment with stakeholder groups and development of material that allows for clear, consistent communication and understanding
• Create requirements documentation, test plans, test cases and conduct functional testing, as needed
• Plan and coordinate user acceptance testing, as needed
• Assist in the creation or modification of process, knowledge base or training documentation
• Reconcile conflicts, deconstruct high level information into details, and distinguish user requests from underlying needs
• Responsible for producing functional and non-functional specifications as well as other deliverables related to ServiceNow integration
• Schedule and document customer, stakeholders and development team member meetings for the process of analyzing ServiceNow requirements and modifications

List of Typical Responsibilities For a Servicenow Business Analyst Resume

Responsibilities for servicenow business analyst resume.

• Experience with functional configuration
• Perform Scrum master role as needed
• Update documentation related to ServiceNow configuration and workflows
• Facilitate and support the rollout of new applications and enhancements in ServiceNow
• Advise on design and overall ServiceNow best practices
• Monitor health, usage and overall compliance of ServiceNow
• Gather requirements from customers to identify desired support needs
• Serve as a liaison between IT, vendors, and the supported business areas
• Provide updates and communication to customers, management and IT; escalate issues as appropriate
• Develop as-is and to-be business process flows and data models required by the department methodology for new system development or for process redesign
• Facilitate meetings in the business area to review business processes and identify information system requirements and/or needs. Understand the various business entities and cross divisional relationships
• Industry experience in analysis and documentation of Business Systems and the design, development, and implementation of software and hardware solutions, systems, or products
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization in both technical and user-friendly language
• Knowledge of IT business operations, objectives, and strategies as well as business process and information flow
• Engage, drive & support the expectations of Process Owners, Stakeholders & Senior Leaders
• Support the execution of the CMDB process
• Work with developers to enhance, improve, optimize and refine all requirements
• Coordinate communication between the various team for releases, defects and enhancements
• Drive technical conversations to determine roadmap's, tasks and initiatives
• Professional, adaptable and innovative leader with a focus on delivery
• Opportunity to learn about risk and governance in support of audit reviews as well as certifications like ISO 20001 and 9001
• Occasion to directly and indirectly influence change in our organization
• Proficient in MS Office applications: Word, Outlook, Excel, PowerPoint, SharePoint
• Knowledge of TransCanada's business strategies, practices, processes, and systems is considered an asset
• They are replacing CA Service Desk with ServiceNow as their full sledge service management tool for various functions including incident and change management, request management, release management, etc.
• Performs routine assignments independently; confers with higher level staff or management on complex or non-routine issues
• Has knowledge of best practices within Information Services
• Applies best practices and knowledge of business issues to improve processes
• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
• Manage multiple projects or work efforts simultaneously
• Develop and write procedures, communicate and collaborate with technical and non-technical staff and implement new procedures
• Prepare user documentation and training materials. Provides technical training and user support to business groups. Develops communication plans and related activities
• Serve as a liaison between various groups and facilitate the request process for enhancements
• Develops business unit application testing strategies, plans cases and conditions; tests and monitors efforts; assists with reviewing and approving new system behavior to ensure alignment with business requirements, processes, standards and objectives. Creates and communicates all testing deliverables
• Work closely with the ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams
• Experience of using business analysis tools/techniques to design and deliver business change
• Experience of working in a technology environment
• Monitor health, usage, and overall compliance of ServiceNow
• Business Needs Identification -Operates at a functional level in assessing and defining business need and areas for improvement. Actively seeks out opportunities to enhance and improve in line with strategic goals, proposing potential solutions through research
• Stakeholder Analysis & Change - Effectively identifies partners and builds and manages relationships according to individual stakeholder needs and levels of influence. Contributes to communication plans and change management for project and stakeholders
• Business Case and Benefits Management – Supports the business case definition, gaining business justification for investment including return on investment and benefits realization
• Solution Evaluation - Analyzes and assesses solution proposals and able to articulate supporting reasoning. i.e. assessing business readiness, maximizing value vs. spend. Work with architects to ensure that elaborated requirements are sympathetic to the solution design
• Awareness of ITILv3 Framework
• Gather business requirements and develop associated functional/technical specifications
• Challenge, negotiation and influence
• Presentation, Communication & Facilitation
• Benefits Management and Realisation
• Pharmaceutical business awareness//business domain knowledge
• ITILv3 Foundation certification or above
• Knowledge of Requirements Management Tool like Enterprise Architect
• Group data administration
• Travel required up to 60%
• Flexibility to adapt to different situations and to work with the business area of various backgrounds
• Proactive and able to complete tasks with minimal supervision
• Self-motivated, self-disciplined and with the ability to work to tight deadlines
• Experience with general management consulting, project or digital product management, and business requirements to frame new initiatives for the IT team and develop concept papers and discussion documents for policy and other business stakeholders
• Experience with gathering user input and conducting user research, including organizing and delivering Webinars, such as PowerPoint content creation, drafting execution timelines and invitations, survey development, arranging IT support, and communicating updates and deadlines to Webinar stakeholders
• Experience in the development of documentation, including concept papers, progress reports, presentations, meeting agendas, high-level requirement overview documentation, user guides, marketing, and training materials
• Two years of experience with ServiceNow
• Related ServiceNow BA experience

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Servicenow Business Analyst Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the servicenow business analyst job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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• Provide Subject Matter Expert (SME) guidance of ServiceNow to technical, process, and business groups
• Support the engagement manager for the execution of the master implementation plan per standard implementation methodologies
• Provides cost effective and timely on-boarding for Clients to our ITSM systems
• Plan and design effective end-to-end service management solutions that drive business value across complex and heterogeneous environments
• Provides input on processes, procedures, or new approaches
• Works across various technical towers to ensure the best solution is implemented and that timely implementation is achieved
• Assist with Process definition and documentation
• Opportunity to enhance or establish a professional network with managers and senior managers, regionally & globally
• Coordinate communication between the various departments to ensure awareness and approval for releases, enhancement, defects and any other changes that impact the various environments that we support
• Essential - Support the execution of the Configuration Management (CMDB) process, ensure it remains consistent with the ITSM strategy, global process goals and ensure coordination with all other IT processes
• Assist and Manage communications with the team, as well as stakeholders and business and IT management
• Assist with Implementing and facilitating change management within assigned projects
• Define IT Services and develop processes to manage, protect and measure the ServiceNow Service
• The team has a high management focus both at direct and senior management level
• Good oral and written communication skills to enable effective communication between peers, seniors and non-technical contacts
• Professional, adaptable and innovative leader with a focus on deliver
• Experience of providing over-sight with offshore test teams (review Test Scenarios and Test Script documentation, assist Test Manager with stakeholder support during UAT)
• Ability to run discovery workshops with business and technology representatives covering current tools, processes, contracts, integrations, data & third party suppliers
• Ability to run discovery workshops with business and technology representatives covering current tools, processes, contracts, integrations, data and third party suppliers
• Good organisational skills to enable multiple tasks to be addressed concurrently
• Thorough attention to details, ability to multitask, and effective time management skills
• Good data analytical skills to spot data discrepencies to aid data quality initiatives
• Experience of providing over-sight with offshore test teams (review Test Scenarios & Test Script documentation, assist Test Manager with stakeholder support during UAT)
• Strong customer service and exemplary communication ability, both written and verbal

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• Essential - Determine and define business needs and global requirements to develop and continue the growth of a multi instance ServiceNow environment with primary focus on the Configuration Management process. Though this can expand to other process areas such as Change, Incident, Problem, Knowledge, SDLC, Reporting, Requests, Visual Task Boards, and Service Catalog
• Essential - Drive the requirements gathering efforts (either development or implementation), including managing the expectations of the Process Owner, the stakeholders, the development team and executive management
• Work with the Lead Developer to analyze all potential opportunities to enhance, improve and refine the requirements gathering processes
• The Business Analyst will continue to enhance functionality, on-board new customers, and focus on providing business leaders quantifiable data to improve business operations
• Implement standardized support processes and configure ServiceNow instanced based on ITIL best practices to meet business requirements
• Develop solutions to ensure information relating to ServiceNow is kept current, applicable and available through efficient use of Intranet and SharePoint sites
• Opportunities to directly and indirectly influence change in our organization
• Opportunity to enhance or establish a professional network with managers and senior managers, regionally & globally
• Broaden understanding of the Technology Infrastructure organization regionally and globally
• Operational experience in a multi-business & multi-regional environment
• Ability to improve all aspects of process and procedures within the Organization
• Career opportunities for our talented staff within the organization or in the wider Business areas
• Essential – Proven working knowledge and experience of the Configuration Management process and CMDB
• Essential - Experience in data analysis, able to interrogate spreadsheet data spot trends, anomalies, gaps etc
• Essential - Experience in on-boarding data to ServiceNow e.g. migrating legacy system data or setting up data feeds to import data
• Essential - Proven, demonstrable experience of working in an organization running multiple ServiceNow applications / modules (min. 5 years)
• Proven, demonstrable experience in owning at least one Major ServiceNow delivery and/or ITSM project
• Experience of taking ownership for core ServiceNow module delivery with minimal management support
• Essential - Experience of running data loads to import data to ServiceNow, understands how transform maps and scripts work
• Essential - Able to analyze large volumes of spreadsheet data, utilizing tools to aid like vlookup
• Essential - Experience in troubleshooting process and data issues, identifying root cause and remediation actions
• Ability to run discovery workshops with business and technology representatives covering current tools, processes, contracts, integrations, data & third party suppliers
• Able to guide clients through the foundation data gathering process prior to go live and act as the coordination point for gathering data
• Document existing processes and tools to assess gaps against the global solution prior to the ServiceNow roll out
• Provides regular, clear updates to all stakeholders
• Work with process owners and SME's to define requirements and design solutions, mapping them to the ServiceNow tool
• Actively manage application specific enhancements / defects as assigned to the BA (i.e. ITSM processes)
• Experience of providing over-sight with offshore test teams (review Test Scenarios & Test Script documentation, assist Test Manager with stakeholder support during UAT)
• Hands-on testing experience to progress changes through testing environments through to implementation to Production
• Service Management IT industry knowledge, ITIL aware (Foundation minimum)
• Educated to a minimum of higher national diploma level (Degree 2:2 preferred or equivalent)
• Supports business design activities related to application software, data and packaged solutions (Business)
• Coordinates acceptance testing and creates high complexity test scripts for the business area that contain multiple cases and cycles (Business)
• Contributes to applying the Catalyst framework, in the role played, to determine the methodological steps that are appropriate for an engagement (Methodology)
• Leads a team of 3-5 company resources, in area of expertise, to conclusion of a project phase (Management)
• Designs and reviews designs for the user system interface (USI) for business applications (Technical)
• Establishes credibility at all levels with clients and builds problem-solving partnerships with clients and colleagues (Relationship Management)
• Understands sales process, information and support requirements, and assists sales staff in identifying leads (Leverage)
• Communicates in formal presentation settings including medium sized groups, internal and external project teams and business unit events; develops written communications to address varied styles and information needs (Communication)
• Bachelor's degree in business, computer science or related field preferred
• Three or more years of experience in business analysis and design, preferably within a consulting environment
• Experience working with issues and considerations for selecting business application packages and vendors
• Experience working with delivery assurance principles and procedures
• Ability to manage competing priorities in a complex environment
• Ability to convey a strong presence, professional image, and deal confidently with complex business problems
• Determine and define business needs and global requirements to develop and continue the growth of a multi instance ServiceNow environment with CMDB, Change, Incident, Problem, Knowledge, SDLC, Reporting, Requests, Visual Task Boards, and Service Catalog
• Drive the requirements gathering efforts (either development or implementation), including managing the expectations of the Process Owner, the stakeholders, the development team and executive management
• Experience of Service Management implementation / transformation programs as a business analyst (min 5 years) - this can include other tool sets (such as BMC Remedy, HP SM etc.)
• Proven, demonstrable experience of working in an organization running multiple ServiceNow applications / modules (min. 5 years)
• Working business knowledge of consulting services (including working with offshore development teams)
• Proven track record in ITSM project management, with a strong background in delivering strategic IT Service management solutions across multiple process areas
• Minimum three years of previous business analyst experience
• Ability to translate technical specifications into business requirements and vice-versa
• Knowledge of Service Management frameworks such as ITIL®
• Working or advanced knowledge of ServiceNow
• Consulting experience strongly preferred
• Bachelor’s degree in Informatics, Information Systems, or similar preferred
• Overall responsibility for the successful execution of all configuration of the ServiceNow platform for a Client solution
• Interacts with Client and account teams as required to agree the Foundation Data, solutions to issues
• Manages the development of agreed solutions required to address unique Client needs working with the technical teams to agree a resolution to delivery issues
• Act as a liaison between the customer and the development team to drive the technical implementation, translate customer requirements to internal systems and processes, and help on-board new customer accounts onto the ServiceNow platform
• Possess a deep understanding of IT Service Management (ITSM) software applications on the market , specifically ServiceNow
• Works with the team to select or create appropriate scenarios to test all results to determine whether system changes met project specifications; uses scenarios to assist the end user in acceptance testing
• Ensures that documentation is updated when change requests are approved for the project
• Formulates and defines systems scope and objectives based on both Client needs for Steady State requests and a thorough understanding of business systems, applications and industry requirements
• Operates as a liaison between technical personnel and the appropriate Client and / or account teams
• Supports team information sharing and on-boarding of colleagues as the team grows
• Overall responsibility for the successful execution of all configuration of the SOM platform for a Client solution. Provides cost effective and timely on-boarding for Clients to our ITSM systems
• Interacts with Client and account teams as required to agree the Foundation Data, solutions to issues and represents the SOM team on all Transition led calls
• Support the Transition teams for the execution of the master transition plan per standard operating procedures and standard transition methodologies owning the SOM specific tasks
• Works with the transition team to select or create appropriate scenarios to test all results to determine whether system changes meet project specifications; uses scenarios to assist the end user in acceptance testing
• Formulates and defines systems scope and objectives based on both Client needs for Steady State requests and a thorough understanding of business systems, applications and industry requirements. Operates as a liaison between technical personnel and the appropriate Client and / or account teams
• Responsible for financial discipline to ensure target budgets are met for SOM related costs within the transition budget
• Provides direction and acts as a point of escalation for other SOM managed teams who are responsible for the transition tasks
• Supports pre-sales efforts which include deal certification, Client interaction, and advising Solution Architects as needed to identify start-up and transition tasks, risks, and associated cost and schedule
• Supports Steady State issues where appropriate and works closely with Service Management in assisting closing issues with delivery challenges
• Capture and document business requirements from multiple business partners for enhancements, features, and tasks in projects
• Lead requirements gathering sessions and ensure that all use cases are captured prior to design work beginning
• Determine and define business needs and requirements to develop and continue the growth of a multi instance ServiceNow environment with primary focus on CMDB, workflow automation and the Configuration Management process
• Help define each project's scope, goals and deliverables
• Communicate with IT resources and ensure a full understanding of the business requirements and deliverables
• Identify, document, escalate and address risks and issues
• Test completed solutions to ensure that business objectives have been met
• Strong influencing skills with people located in geographically disperse locations
• Ability to quickly develop and leverage business and technical acumen
• Demonstrated problem solving ability and experience leading groups through problem solving methodology
• Excellent interpersonal communication, negotiation, and presentation skills
• Strong prioritization and time management skills

Related Job Titles

ServiceNow Consultant Resume Samples

A ServiceNow Consultant is hired to support pre-sales meetings with prospective and existing clients. The job description and duties are listed on the ServiceNow Consultant Resume as – creating good working relationships with clients, defining strategic solutions to support existing and new client needs, assisting in the mapping of customer requirements to standard ServiceNow functionality ; supporting pre-sales meetings with prospective and existing clients; creating good working relationships with clients, defining strategic solutions to support existing and new client needs, and creating solutions to deliver consistently with the project vision and objective.

The job skills and qualifications are listed on the resume as – strong ServiceNow experience across multiple projects, good communication skills, excellent problem-solving skills, management skills, and project experience skills. A relevant diploma is commonplace among job applicants.

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• ServiceNow Consultant

ServiceNow Consultant Resume

Headline : Over 6+ years of total experience in ServiceNow, ITIL Consultant, Configuration & Asset Management Analyst. Insightful, result-driven IT professional with notable success directing a broad range of corporate ITSM initiates while participating in planning, analysis and implementation of solution in support of business objective.

Skills : ServiceNow Administration, Javascript.

Description :

• Documented requirements and created use-cases based on the gathered requirements.
• Created functional and technical specifications documents for various ServiceNow modules.
• Created various ServiceNow applications, modules, and tables as per requirements Developed Service catalog by creating new catalog items, designing workflows and execution plans.
• Involved in Development and configuring the Business Rules, Client Scripts, UI Policies, Data Policies, UI Actions.
• Created server side scripts and client side scripts, script includes, scripted Web Services.
• Involved in Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog and CMDB.
• Greatly involved in Incident Management Process like identifying, logging, categorizing and prioritization of Incidents.

Summary : ServiceNow Consultant with 9 years of experience in Performing project tasks independently and may lead work-streams, directing the efforts of others, Providing coaching to junior staff, Participating in and/or lead the development of deliverable content that meets the needs of the client and contract.

Skills : Service Now, JavaScript, Web services, It Service Management.

• Worked on Prioritizing of Incidents by Impact, Urgency and Priority.
• Involved in LDAP integration with ServiceNow for obtaining users and groups.
• Worked with customers to assess current state processes and tools, define ServiceNow requirements and develop and configure the ServiceNow platform - Fuji Release.
• Implemented new workflows that use a variety of activities to understand how records are generated from workflows Performs migration activities (Dev to QA, QA to Prod) Coordinates Service Catalog options, including two-step checkout, cart controls, and variables Investigate performance issues, learn troubleshooting tools, and use system logs to find issues Coordinates installation of ServiceNow upgrades and/or service packs.
• Customised Service Now Platform in Multi domain End-to-End including the integrations with Ipsoft and other tools.
• Actively involved in requirements and analysis phase for Dell Services ServiceNow such as CMDB, Incident, Problem, Change and Event Management modules integration with IPSoft System.
• Identified and filled the gaps in requirements phase from Dell Services ServiceNow side.

Summary : Eight plus years of diverse IT experience on multiple projects in software requirements analysis, design and implementation including more than Two Years of excellent experience in IT Infrastructure Library, Service Now Administration and Service Now development. Excellent skills in researching business needs and designing solutions for Client requirements.

Skills : Javascript, JSON, Jelly, XML.

• Responsible for technical design documentation for Configuration, Customization, Integration with External Services, Administration ServiceNow processes (User management/Group management), Functions, Service Catalog and Workflow for the following teams: RKS team, CRM team and Helpdesk team.
• Supported existing Help Desk and Customer Service Management System to migrate from existing systems to ServiceNow.
• Developed new change requests and provided technical support for Incident management, Change management, and Problem management, Service Catalog, User Administration, Reporting and Discovery.
• Identified and Recommended the ITIL v3 methodologies to deliver technical methodologies around the ServiceNow platform.
• Performed Data migration to import data from other applications and external databases.
• Implemented Dell Services ServiceNow CMDB integration with IPSoft CMDB using ServiceNow Rest API.
• Prepared Technical design documents and handover documents for the CMDB integration module.

Objective : ServiceNow Consultant with proven abilities to drive technological research and development allowing companies to successfully compete in a global market. Strong experience in Lean Management through Agile practices. Expert architect of automated processes to assist in project management, development, and delivery.

Skills : Planning, Consulting Skills, Survey Management.

• Implemented a Service Desk solution for a National Home Loans Institute, for two main areas, Treasury and Investments, including the following applications: Incident Management, Problem Management, Change Management and Workflow Management.
• Configured a Multi-Domain environment to support several companies.
• Personalised the instance in Spanish including a Portal with Chat Support.
• Applications configured for these services were: Internationalisation Plugin, Portal Pages and Chat Plugin and application.
• Improved the efficiency of the service after implementation, including Surveys application to receive feedback from end user and verify/correct processes.
• Automated some processes using Workflows and Catalog maintenance and change SLA criteria based on these improvements.
• Created new applications (forms, roles, workflows) and generate Reports according to the customer information requests, using System Application and Report Modules.

Objective : Over 3+ years of experience exclusively in administering and daily operations, on-going maintenance, upgrades and technical support to existing serviceNow environments and applications, managing incidents and run reports, core configurations and implementing UI policies to serviceNow catalog.

Skills : JavaScript, SQL, J2EE, HTML, XML, C, C++ ITSMSuite, HPService Manager, HP Asser Manager, BMC Remedy, Service Now Oracle 10g, SQL Server 2005.

• Implemented Service Request Management from End-to-End including the integrations with other tools giving L3 support for the whole Service Catalog Application including resolving the incidents and problem tickets on Service Catalog.
• Discussed the business requirements with clients and documenting them into process requests.
• Used semantic HTML5, well supported CSS3 and JavaScript to create rich, responsive experiences for our client; Websites and applications, optimized for their users.
• Involved in cloning activities like raising the request for cloning and excluding some tables to not come under cloning.
• Worked on change management module by enhancing the tool to the stakeholders and made it easy to understand.
• Good knowledge-d on Single Sign on and event based integrations.
• Actively involved in Customer training boot camps for Dell Service Federal Customer to implement ServiceNow.

Objective : ServiceNow Consultant with 5 years of experience in Reviewing deliverables for accuracy and quality, Using your prior experience to anticipate client needs and formulate solutions to client issues, Contributing to proposal development.

Skills : My SQL JDK 1.4, HTML, XML, DHTML, MSXML, ASPX WebLogic, WebSphere, Tomcat Windows 98/2000/2003/XP/NT/XP And Windows NT, LINUX, UNIX.

• Performed Scrum Master/Team Lead role for this Account.
• Worked with client and functional requirements within ServiceNow.
• Worked on customizing Incident, Problem and Change management screens using Client Scripts, UI Policies, UI Actions and Business Rules.
• Designed and implemented new functionality using Business Rules, UI Policies, and Access Lists etc.
• Developed of Knowledge Management and automating the process.
• Created various workflows for Incident Management, Change Management, Service Requests and SLA's.
• Worked on the Development and implementing Change management process.

Objective : ServiceNow Consultant with 4 years of experience in Leading clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their ITSM/ITOM processes, Conducting Discovery workshops and serve as functional lead throughout the lifecycle of engagements.

Skills : Planning, Developing Skills, Project Management.

• Created UI elements like buttons and context menu.
• Designed many email templates by using html and jelly scripting and used them in notifications Written script includes and invoked them in business rules and client scripts.
• Setup Domain separation for Dell Service Federal Customer ServiceNow instance and also loaded customer specific test data in corresponding domains.
• Analyzed the existing request items on SharePoint and migrating them to ServiceNow Participating in meeting with SME's and Project Managers to analyze the requirements And developing the workflow design of request items using Agile Methodologies.
• Participated in daily scrum meeting and developer meetings.
• Involved in migration activities from Calgary to Dublin Developer meetings are scheduled to keep track of development work of each developer so that they will not have an overlap while work with update sets.
• Involved in Implementation of Multiple SSO in ServiceNow Instance Implementing End-End Service Catalog items for the existing business processes.

Objective : As a ServiceNow Consultant Experienced of working with ServiceNow platform for global customers, Experienced of working on Operational Intelligence/Health Log Analytics in ServiceNow platform, Experienced in implementation, support of multiple Monitoring tools, Experienced and desired to work in a management consulting environment that requires regular travel.

Skills : Travelling, Testing, Business Management.

• Worked on Various Integrations using SOAP and REST Handling Production support tickets and assigning them to appropriate teams Configuring Email, inbound and outbound email actions and developing mail scripts on need basis.
• Performed work on successful implementations for multiple high profile clients such as NASA, Duke University, and Tampa International Airport.
• Conducted on-site workshops for definition and gathering of requirements.
• Participated in the full SDLC Requirements gathering, analysis, design and coding, testing, training and operational support.
• Developed Business Rules and Client Scripts based on the requirements.
• Integrated with other ITSM systems like Remedy etc.
• Implemented the Incident Management, Problem Management, Knowledge Management, User Administration, Configuration and Asset Management along with Reporting module.

Headline : Dynamic, skilled with Eight years of proven success and experience in ServiceNow (4 years) Development and Administration, knowledge of ITSM tools and ITIL framework, QA testing of various internet and intranet applications which where build on Java, Microsoft, client server, Web, ERP applications manual and automated testing, development of java j2ee based applications Incident, Problem, Change, Release, Knowledge, SLM, Service Catalog, Configuration Management Database, Asset Management, Content Management , workflow.

Skills : Content Management, Training, Communication Skills.

• Experienced in designing, development and implementation of ServiceNow Platform ITSM application.
• Involved in Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in ServiceNow.
• Involved in design, development and administration of Service-Now.
• Created Workflow activities and approvals.
• Implemented new workflows that use a variety of activities to understand how records are generated from workflows.
• Serviced Catalog (Request Item, Order guide and record producer) has been created based on client requirements.
• Managed users, groups and roles.

Headline : ServiceNow Consultant is Ensuring a deep understanding of the business purpose of every engagement, identifies the expected business outcomes, and ensures the team meets those expectations as an overall project success criteria, Managing client expectations through proactive relationship management.

Skills : Planning, Consultant, Project Management.

• Served as the Project Lead on client engagements and drives the completion of all Project Management deliverables. 
• Served as point of review and approval of client deliverables.
• Defined clients desired business outcomes and manages alignment to those outcomes.
• Led oversight of client deliverables including customer approach documents and proposals.
• Managed and invoiced client engagement financials.
• Facilitated the preparation of workshop materials and co-leads workshop discussions.
• Worked with the client, Consultant, and Solution Architect to create user stories with business-level requirements.
• Created of all Statements of Work for assigned accounts.

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We provide IT Staff Augmentation Services!

Servicenow developer,resume profile.

• 7 Years of experience in all phases of Software Development Life Cycle SDLC , quality management systems and project life cycle processes.
• 2 years of experience in ServiceNow platform as both Developer and Administrator.
• Configured Applications using Service-Now tool used in ITIL Management. Strong understanding of ITIL V3. Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large-scale Service Now implementations.
• Experience in Installation and Configuration of different modules of Service-Now.
• In-depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting, Discovery and Integrations.
• ServiceNow applications implemented: Incident, Problem, Change, Configuration, Asset Management, Software Asset Management, Contract Management and Procurement.
• 4 years of hands-on expertise in the administration and development applications using BMC Remedy Action Request System 7.1/7.6 and ITSM 7.1/7.6
• Experience in designing, developing administering ITSM suite of applications, AR System 7.x, Remedy Mid-Tier 7.x, Asset Management, SLM 7.X and WebServices.
• Experience upgrading Remedy Action Request System and ITSM from 6.3 to 7.1 and from 7.1 to 7.6 versions.
• Deftness in carrying out implementation, troubleshooting, development and configuration of BMC Remedy and ServiceNow Applications
• Strong technical knowledge of AR System Platform and ITSM Products Incident Management, Change Management, Problem Management, Asset Management, SLM, SRM, CMDB, AIE
• Experience on other BMC Remedy tools - Remedy Migrator 5.X, Remedy Import 6.x
• Integration Analyst responsible for Systems Engineering, Designing, Developing, Testing, and implementing specifications provided by the client
• Functional knowledge and implementation experience of IT Service Management ITSM frameworks and demonstrated project management skills and experience working directly with customers and clients.
• Experience in Application Architecture, Analysis, Technical Design, Development, Implementation, Performance Tuning, Testing, Configuration Management and Release/Build management in all stages of Full Software Development Life Cycle SDLC of software applications using J2EE technologies.
• Attention to detail and complex problem solving abilities from operational and technical perspective.
• Excellent Interpersonal skills, Communication skills, Documentation Skills, problem solving ability, Analytical and Programming skills in High speed, Quality conscious and Multitasked environment.

Technical Skills:

Confidential

ServiceNow Developer

Responsibilities

• As a part of support activity resolve incidents by provided with proper root cause investigation.
• Perform day to day administration of the Service-Now tool Maintain business services and configuration item relationships in Service-Now tool.
• Develop and manage application code, user interface, and third-party integration components
• Develop necessary development documentation as needed e.g. technical design, developer notes, etc.
• Performs core configuration tasks including system policies, business rules and client scripts.
• Manages users, groups and roles
• Manages data with Tables, the CMDB, Import Sets, and Update Sets.
• Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows
• Performs migration activities Dev to QA, QA to Prod
• Coordinates Service Catalog options, including two-step checkout, cart controls, and variables
• Investigate performance issues, learn troubleshooting tools, and use system logs to find issues
• Coordinates installation of ServiceNow upgrades and/or service packs. Develops and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements or error correction.
• Develops and improves user systems procedures, and prepares systems documentation.
• Establishes and maintains effective communications with customers, other technology specialists, and vendors about services.

Responsibilities:

• Use Administration of common platform applications: Knowledge Base, Service Catalog, Workflows, SLA's, Reporting etc.
• Core Application Administration: Policies Interactions, Application Security, Events Notifications.
• Managing client scripts, UI policies, UI actions and Data policies.
• Moving data in and out of an instance using import sets and transform maps and also auto import of data into service now.
• Defining Service Level Agreements SLAs , notifications, and reports.
• Develops new applications from beginning to end.
• Maintains existing applications. Creates code that meets system standards.
• Integration of service now with LDAP for authentication.
• Integration of Service Now with BMC Remedy for ticket creation on change submit.
• Subject Matter expert on Incident Management, Change Management Process and Knowledge article.
• Recommends appropriate design alternatives to be implemented based on customer constraints.
• Developsconversion plans and procedures.
• Develops and executes plans and procedures for data conversion, customer acceptance criteria and installation strategy.
• Migration of customizations from one instance to other instance.
• Ongoing Maintenance.

Environment: ServiceNow, ITIL, Javascript, JellyBeans, Web Services, XML, DHTML, JQuery, JSON

Remedy Consultant

• Environment Setup, Installation, Configuration, Development, functional process set up and support of Remedy ARS 8.1, ITSM 8.1, SLM 8.1, RKM 8.1, Mid-Tier, CMDB, Atrium Integration Engine, BMC Atrium Integrator-Pentaho Tool and JSSO.
• Legacy Remedy ITSM Application data Migration to the Upgrade Environment using Atrium Integrator, Remedy Migrator SRM Import.
• Utilize in-depth knowledge of functional and Technical experience in Remedy ARS, ITSM and other leading-edge products and technology in conjunction with industry and business skills to deliver solutions to customer.
• Business requirements gathering, technical design, Test Plan Scripts, End user Training Process Documentation after Go-Live for Projects.
• Deliver new and complex high quality solutions to client in response to varying business requirements.
• Configuration of Foundation data, Process data Transaction data of Remedy ITSM System, CMDB Configuration Item updates.
• Administration of Development, QA Production Servers. Custom workflow migration using Migrator Tool, Data loads using Data Import Tool, Data Wizard Tool, and Data Management Tool.
• Integration of third party and home grown applications USIT, TPS, ANTWERP to the ITSM System using Remedy Webservices.
• ALTIRIS product Integration using Atrium Integration Engine Reconciliation Engine into Remedy CMDB.
• Installed, Configured and Responsible for ADDM, BPPM extensions/ Integrations. Troubleshoot third party custom integrations with Remedy ITSM Suite.
• Develop, configure and maintain Custom service requests using Advanced Interface forms in Service Request Management application to meet Request catalog requirements of the IT business users.
• Responsible for Environment Synchronization from Production to Non-Production Environments and configurations.
• Customizing the out-of-the-box modules OOB by designing new workflow objects. Maintaining and bug fixing of the ITSM and other Remedy application modules.
• Exported and Imported Customized SWLM License Types from 7.6v to 8.1v.
• Provide 24/7 support on critical / high priority issues in the Environment Point of contact for all technical issues.
• Quality Compliance of all Deliverables to Client, mentoring the team act as liaison between process team and the technical team.

Environment: BMC Remedy Action Request System 7.6/8.1, BMC CMDB 7.6/8.1, BMC IT Service Management Suite 7.6/8.1 and BMC Remedy Mid-Tier 7.6/8.1/8.1sp2, Remedy Import 7.x/8.1, Windows server 2008 R2, MS SQL Server 2008, Atrium Integrator.

BMC Remedy Developer

• Played the role of a Implementer of entire Remedy ARS ITSM suites
• Worked on Multiple High Availability environments with multiple AR servers with shared database.
• Integration with LDAP Active directory auto population of people data in Remedy.
• Integration of third party web application with remedy through inbuilt remedy web services. Used CREATE,
• SET and GET operations for automation of ticket in remedy. Web based application has invoked remedy web services for creating and updating of remedy tickets.
• Installation of BMC Topology discovery tool and configured to integrate with BMC remedy ITSM CMDB Suite.
• Integration with BMC Remedy and Netcool for inflow of alarms which created tickets in remedy.
• Standard ITSM Configuration, SLA Configuration, Email Configuration
• Involved in Developing the Forms, Workflows Building Applications.
• Using the AR Migrator tool to deploy objects from the Development to UAT and UAT to Production

Environment: Remedy ARS 7.1, Midtier 7.1, Approval Server 7.1, Assignment Engine 7.1, CMDB 2.0, Service Desk 7.0.3 Change Management 7.0.3 SLM 7.0.3, Sun Solaris10, Oracle 10g,

Java/J2EE Developer

• Worked directly with user groups in analyzing and specifying business requirements for the design and development of project.
• Suggested and advised clients to tactfully alter workflow of application to increase the efficiency and ease of use.
• Designed and Developed user interfaces using HTML, CSS, JavaScript, jQuery and AJAX.
• Extensively used JavaScript for client side validations.
• Experience with input validation using JavaScript.
• Worked on design of interfaces using web services of external applications.
• Developed application based on SDLC Software Development Life Cycle .
• Created user-friendly GUI interface and Web pages using HTML, JSP.
• Developed UI, which enhanced user efficiency in using the functionality defined after business analysis.
• Designed intuitive responsive web pages using the concept of negative margins and percentages.
• Experience with UI designing for open source CMSs like word press, magneto, joomla etc.
• Designed cross browser compatible web pages.
• Redesigned several web pages with better interface and features.

Environment: HTML, XML, CSS, JavaScript, AJAX, media queries, jQuery.

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