resume objective for hotel general manager

Top 16 Hotel General Manager Resume Objective Examples

Updated July 20, 2023 13 min read

A resume objective is a statement of your career goals and ambitions that is usually placed at the top of your resume. When writing an objective for a hotel general manager position, it should be focused on the specific job you are applying for. You should emphasize any experience or qualifications you have that make you well-suited to the role. For example, include details such as "seeking to leverage 10 years of hospitality experience and proven managerial capabilities to lead a team of hospitality professionals in providing excellent customer service." Additionally, it's important to demonstrate how you can help the company reach its goals by using words like "contribute" or "drive." To ensure your resume objective is effective, tailor it to each job application and use key words from the job listing.

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Top 16 Hotel General Manager Resume Objective Samples

• To use my extensive experience in hotel management to lead a successful and profitable hotel.
• To bring my knowledge of hospitality and customer service to a leading hotel as the General Manager.
• To provide exceptional leadership and direction to ensure the highest level of guest satisfaction.
• To utilize my strong organizational, problem-solving, and interpersonal skills to manage all aspects of a hotel.
• To leverage my expertise in budgeting, forecasting, and financial management to maximize profits.
• To apply my proven track record of success in developing innovative strategies for increasing revenue and reducing costs.
• To create an environment that fosters excellent customer service while maintaining operational efficiency.
• To develop effective strategies for improving guest satisfaction ratings and overall profitability.
• To build strong relationships with vendors and suppliers to ensure competitive pricing on supplies and services.
• To oversee the recruitment, training, and development of staff members to ensure quality service standards are met or exceeded.
• To foster an atmosphere of collaboration among staff members that is conducive to achieving business goals.
• To implement best practices for managing operations including scheduling, inventory control, safety protocols, etc.
• To monitor performance metrics such as occupancy rates, average daily rate (ADR), revenue per available room (RevPAR), etc., in order to identify areas for improvement.
• To ensure compliance with all applicable laws, regulations, policies, procedures, etc., related to running a hotel business.
• To develop marketing initiatives that will increase brand awareness and attract new customers to the hotel property.
• To provide exemplary customer service by responding promptly to guests’ needs while ensuring their comfort at all times

How to Write a Hotel General Manager Resume Objective

A resume objective is a concise statement that outlines a job seeker’s professional goals and highlights their accomplishments. For hotel general manager positions, the resume objective should be crafted to show potential employers that the candidate has the necessary skills and experience to successfully manage a hotel.

When writing a resume objective for a hotel general manager position, it is important to emphasize specific abilities and qualifications that make you suitable for the role. Start by highlighting your most relevant skills and experience, such as managing personnel, overseeing budgets, developing marketing strategies, or ensuring guest satisfaction. You can also mention any professional certifications or degrees you may have obtained in hospitality management or related fields. Additionally, include any leadership roles you have held in similar organizations as this demonstrates your ability to effectively lead teams.

In addition to showcasing your relevant abilities, it is important to include qualities that demonstrate your commitment to customer service excellence. Show potential employers that you understand how to create an exceptional guest experience by mentioning key concepts such as delivering excellent customer service and creating memorable experiences for guests. It is also helpful to provide examples of how you have improved operational efficiency or increased profitability in past roles.

Finally, express enthusiasm for the role and its responsibilities in your resume objective. This will give employers an understanding of your dedication and passion for the work ahead. By including these key elements in your resume objective for a hotel general manager position, you will stand out from other applicants and give yourself the best chance of securing the job.

Related : What does a Hotel General Manager do?

Key Skills to Highlight in Your Hotel General Manager Resume Objective

As a hotel general manager, your resume objective should not only highlight your career goals but also the unique skills that make you an ideal candidate for the position. The hospitality industry is highly competitive and hiring managers are looking for specific skill sets that align with their needs. This section will provide insights into the key skills you should emphasize in your hotel general manager resume objective to stand out from other applicants and increase your chances of landing the job.

1. Budgeting

A Hotel General Manager is responsible for overseeing all aspects of the hotel's operations, including financial management. Budgeting is a crucial skill in this role as it involves planning and managing the hotel's finances effectively to ensure profitability. It includes forecasting revenue and expenses, controlling costs, and making necessary adjustments to meet financial objectives. This skill demonstrates a candidate's ability to make strategic decisions, allocate resources wisely, and contribute to the hotel's financial success.

2. Staffing

A Hotel General Manager is responsible for the overall operation of a hotel, which includes managing staff. Demonstrating staffing skills in a resume objective shows that the candidate has experience in hiring, training, scheduling, and overseeing employees. This skill is crucial as it directly impacts the service quality of the hotel, guest satisfaction, and ultimately, the hotel's reputation and profitability.

3. Negotiation

A Hotel General Manager often needs to negotiate with various parties such as vendors, staff, and guests. They may need to negotiate contracts, salaries, service agreements, or resolve disputes. Having strong negotiation skills can help ensure that the hotel operates smoothly and cost-effectively. It also shows potential employers that the candidate can effectively manage resources and make strategic decisions for the benefit of the hotel.

4. Customer Service

A Hotel General Manager is often the primary point of contact for guests and employees, making excellent customer service skills crucial. They need to ensure that all guests have a positive experience during their stay, which can include resolving any issues or complaints, providing information about services and amenities, and creating a welcoming atmosphere. Additionally, strong customer service skills are necessary for managing staff effectively and maintaining high levels of employee satisfaction. Therefore, highlighting this skill in a resume objective can demonstrate a candidate's ability to provide exceptional guest experiences and lead a team successfully.

5. Marketing

A Hotel General Manager is responsible for overseeing all aspects of a hotel's operations, including marketing. This skill is needed for a resume objective because it shows the ability to develop and implement effective marketing strategies to increase occupancy rates and revenue. It also demonstrates an understanding of how to promote the hotel's brand, attract new guests, and maintain relationships with existing clients. Additionally, knowledge in marketing can be beneficial in identifying market trends and competitor activities. Therefore, highlighting this skill can make the candidate more attractive to potential employers.

6. Conflict Resolution

A Hotel General Manager often encounters various conflicts, ranging from staff disputes to customer complaints. The ability to effectively resolve these conflicts is crucial in maintaining a positive and productive work environment, as well as ensuring customer satisfaction. Including conflict resolution as a skill in a resume objective demonstrates the candidate's capability to handle difficult situations professionally and efficiently, which is vital for the smooth operation of the hotel.

7. Time Management

A Hotel General Manager is responsible for overseeing all operations and departments of a hotel, which often includes managing staff, coordinating marketing efforts, controlling budgets, and maintaining relations with suppliers. This requires excellent time management skills to ensure all tasks are completed in a timely manner and goals are met. In addition, good time management allows the general manager to prioritize tasks effectively, delegate responsibilities appropriately, and handle unexpected issues or emergencies efficiently. Including this skill in a resume objective demonstrates the candidate's ability to manage multiple responsibilities simultaneously and deliver results on time.

8. Decision Making

A Hotel General Manager is responsible for overseeing all aspects of running a hotel. This includes managing staff, handling budgets, setting room rates, ensuring high levels of guest satisfaction, and dealing with any issues that may arise. To effectively perform these tasks, a Hotel General Manager must have strong decision-making skills. Decision making is crucial as it directly impacts the hotel's operations and profitability. A manager must make decisions regarding staffing needs, budget allocations, marketing strategies, and more. Additionally, they often need to make quick decisions in response to unexpected situations or problems. Therefore, highlighting this skill in a resume objective can demonstrate to potential employers that the candidate is capable of making strategic decisions that will benefit the hotel.

9. Problem Solving

A Hotel General Manager is often faced with various challenges ranging from customer complaints, staff issues, to operational problems. Having strong problem-solving skills enables the manager to identify these problems quickly and come up with effective solutions. This ensures smooth operations, customer satisfaction, and a productive work environment. Therefore, highlighting this skill in a resume objective can show potential employers that the candidate is capable of handling and resolving any issues that may arise in the hotel effectively and efficiently.

10. Communication

A Hotel General Manager needs strong communication skills to effectively manage staff, interact with guests, and liaise with suppliers or other stakeholders. They must be able to clearly convey information and expectations, listen actively, and resolve any conflicts or misunderstandings that may arise. This skill is critical for ensuring smooth operations in the hotel and maintaining high levels of customer satisfaction. Including this skill in a resume objective demonstrates an understanding of its importance in the role and can impress potential employers.

In conclusion, the objective section of your Hotel General Manager resume is a critical platform to showcase your key skills. It sets the tone for the rest of your resume and can significantly influence a hiring manager's first impression of you. Therefore, it's crucial to carefully consider and articulate the skills that make you an ideal candidate for the role. Remember, these skills should align with the job description and reflect both your professional experience and personal attributes. By effectively highlighting these skills in your resume objective, you can position yourself as a strong contender in the competitive hospitality industry.

Related : Hotel General Manager Skills: Definition and Examples

Common Mistakes When Writing a Hotel General Manager Resume Objective

When writing a resume objective for a hotel general manager position, it is important to ensure that your objective statement is clear and concise. A poorly written objective can be a major red flag for potential employers and can lead to your resume being passed over for other candidates. To help you avoid common mistakes when writing a hotel general manager resume objective, here are some tips to keep in mind.

First, make sure that the wording of your resume objective is clear and straightforward. Avoid using vague language or overly flowery phrases as these could come across as insincere or unprofessional. Instead, focus on clearly conveying the main points of why you would be the ideal candidate for the job. Additionally, do not include any information that does not pertain directly to the position. Your resume should be focused on highlighting your relevant skills and experience rather than listing unrelated facts about yourself.

Second, tailor your resume objective specifically to the position you are applying for. Make sure that you mention specific qualities that would make you an asset to the organization such as leadership experience or customer service expertise. It is also important to show how your past work has prepared you for this role by emphasizing any relevant accomplishments or successes from prior positions.

Finally, avoid using generic statements such as “seeking a challenging opportunity” or “looking for a rewarding career” in your resume objective statement. These types of phrases are overused and can come across as lacking direction or enthusiasm. Instead, focus on conveying why this particular job appeals to you and what makes you uniquely qualified for it compared to other applicants.

By following these tips, you can help ensure that your hotel general manager resume objective stands out from the competition and gives potential employers an accurate picture of who you are and what value you could bring to their organization.

Related : Hotel General Manager Resume Examples

A right resume objective for a hotel general manager should emphasize your experience, skills and qualifications that are directly relevant to the job position, while a wrong resume objective would focus more on what the job applicant wants from the job rather than what they can offer.

Editorial staff

Brenna Goyette

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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Hotel General Manager Resume Examples

• • Spearheaded a team of 100+ personnel overseeing all aspects of hotel operations, ensuring top-tier guest services and facility management.
• • Successfully managed multiple capital projects cumulatively valued at over $5M, enhancing the property aesthetic and guest experience.
• • Generated financial reports and controlled P&L, sustaining profitability and cutting costs by 12% without compromising the quality of services.
• • Implemented a comprehensive training program that improved guest satisfaction scores by 25% within the first year.
• • Negotiated with vendors resulting in a 15% reduction in supply costs while maintaining the quality of amenities offered to guests.
• • Led the property to achieve recognition within the Marriott brand for exceptional customer service and operational standards.
• • Managed day-to-day operations for a 70+ unit hotel, improving operational efficiency and guest satisfaction through strategic planning.
• • Achieved a 20% increase in online customer satisfaction ratings by streamlining guest service protocols.
• • Coordinated the renovation of guest rooms and common areas, completing the project 10% under budget and 2 weeks ahead of schedule.
• • Oversaw the hiring, training, and mentorship of a staff of 80, raising service standards and reducing staff turnover by 18%.
• • Implemented new inventory management system that decreased waste and saved the hotel $30K annually.
• • Collaborated closely with the general manager to oversee a team of 50 employees, promoting synergy between departments.
• • Enhanced guest service protocols, leading to a 15% improvement in guest return rate annually.
• • Managed budget effectively, reducing operational costs by 10% while maintaining high quality standards.
• • Coordinated successful staff reorganization that increased overall productivity by 20%.

10 Hotel General Manager Resume Examples & Guide for 2024

Your hotel general manager resume must reflect robust leadership qualities and a track record of financial performance. It should showcase your ability to optimize operations and exceed guest satisfaction benchmarks. Experience with budget management and staff development is essential for your resume. Demonstrate your proficiency in these areas with specific examples and measurable outcomes.

All resume examples in this guide

Guest Relations Manager

Guest Services Manager

Hospitality

Hospitality Manager

Hotel Assistant Manager

Hotel Operations Manager

Housekeeping Manager

Resort Manager

Rooms Division Manager

Resume guide.

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

As a hotel general manager, distinguishing yourself in a saturated market full of qualified candidates can be a daunting resume challenge. Our guide offers tailored advice to showcase your leadership skills and operational expertise, ensuring your resume stands out to potential employers.

• Aligning the top one-third of your hotel general manager resume with the role you're applying for.
• Curating your specific hotel general manager experience to get the attention of recruiters.
• How to list your relevant education to impress hiring managers recruiting for the hotel general manager role.

Discover more hotel general manager professional examples to help you write a job-winning resume.

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Don't stress out over your hotel general manager resume format

Remember, the elaborate design of your hotel general manager resume isn't what impresses recruiters most. They are primarily searching for candidates who meet the job requirements. The main aim of your resume should be to clearly and concisely explain why employers should hire you.

Here are four straightforward steps to consider in your hotel general manager resume design:

• Organize your resume based on experience : Start with your most recent roles. Besides using reverse chronological order, choose jobs relevant to the position you're applying for.
• Include your contact details (and portfolio or LinkedIn link) in your resume's header to ensure recruiters can easily reach you. If considering adding a professional photo, check acceptable practices in different countries first.
• Don't omit essential hotel general manager resume sections such as the summary or objective, experience, and education. These sections should reflect your career progression and align with job requirements.
• Maintain conciseness in your resume. For those with less than ten years of experience, a one-page format is advisable.

Regarding the format to submit your hotel general manager resume, PDF is preferable . PDFs are more likely to maintain their formatting when processed through recruitment software or ATS, saving you time in the application process.

When selecting a font for your hotel general manager resume, consider the following:

• Choose ATS-friendly fonts such as Exo 2, Volkhov, Lato, etc., to keep your resume's content legible;
• All serif and sans-serif fonts are easily readable by ATS;
• While Arial and Times New Roman are common choices, opting for unique typography can help your resume stand out.

Concerned about ATS compatibility with charts and infographics? Our recent study has debunked this and other myths .

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Highlight any significant extracurricular activities that demonstrate valuable skills or leadership.

The key to your hotel general manager job-winning resume - present your expertise with these sections:

• A header to make your resume more scannable
• Snapshot of who you are as a professional with your resume soft skills, achievements, and summary or objective
• Job advert keywords in the skills section of your resume
• Resume experience quantifying your past job successes with metrics
• A relevant education, certification, and technical sills section to provide background to your technological/software capabilities

What recruiters want to see on your resume:

• Demonstrated leadership experience in hotel operations and staff management
• Proven track record of financial management and budget optimization
• Experience in customer service excellence and guest satisfaction improvement
• Knowledge of current hospitality technology and property management systems
• Strategic marketing and revenue management skills

The hotel general manager resume experience section: a roadmap to your expertise

The resume experience section provides you with an opportunity to tell your professional narrative.

Recruiters, reading between the lines of your resume, use the experience section to better understand your unique skill set, accomplishments, and what unique value you bring about.

Discover five quick steps on how to write your experience section:

• Curate only relevant experience items to the role and include the company, description, and dates; all followed by up to six bullets per experience item;
• Each experience item should feature tangible results of your actions - if you can include a number or percent, this will further highlight your aptitude;
• If you've received any managerial or customer feedback, use short excerpts of it as further social proof of your technical or people skills;
• Make sure you're using the appropriate verb tense when listing your responsibilities;
• Within the description for each role, you could summarize your most noteworthy and relevant achievements.

Now, take note of how a real-world hotel general manager professional received opportunities at industry leaders with these resume experience sections:

• Spearheaded a comprehensive revamp of customer service protocols, leading to a 15% increase in guest satisfaction ratings as measured by online reviews and surveys.
• Managed a $5M hotel renovation project, coordinating between contractors and hotel departments, ensuring minimal disruption to guests and operations.
• Implemented a new hotel-wide sustainability initiative, resulting in a 20% reduction in energy costs and earning the property a local environmental stewardship award.
• Drove a 10% year-over-year revenue increase by developing and launching an upscale dining concept that attracted local and visiting patrons.
• Cultivated partnerships with event planners and local businesses, leading to a 25% boost in hosted events and a stronger position in the competitive market.
• Launched an employee training program focusing on cross-departmental skills, thereby increasing staff versatility and reducing labor costs by 8%.
• Increased hotel occupancy rates by 18% through aggressive marketing strategies and revamping loyalty programs to enhance repeat business.
• Oversaw the successful integration of cutting-edge property management systems to streamline operations and enhance guest experience.
• Negotiated key vendor contracts cutting operational expenses by 12%, improving the hotel's profitability despite fluctuating economic conditions.
• Led the development and implementation of a strategic plan for expanding conference facilities, resulting in a 30% increase in corporate bookings.
• Enhanced online presence through a website redesign and targeted digital marketing, leading to a 45% growth in direct online bookings.
• Orchestrated the adoption of guest service technologies such as mobile check-in and room customization apps to elevate the guest experience.
• Improved the annual revenue by 20% by rebranding the hotel and targeting a new customer segment, which included international business travelers.
• Developed a multilingual staff training program to enhance communication with guests, thereby improving customer service scores by 34%.
• Initiated and monitored a risk management plan that reduced workplace accidents by 40% and lowered insurance premiums.
• Expanded the hotel's market share by launching an innovative wellness tourism package, resulting in a 22% rise in off-season occupancy rates.
• Optimized hotel inventory through dynamic pricing strategies based on market analysis, increasing average room rates by 8%.
• Fostered a culture of empowerment among the team, leading to a decrease in staff turnover by 15% and increased employee satisfaction.
• Pioneered a tech-forward approach by integrating IoT devices for smart room experiences, driving a 10% uplift in repeat business from tech-savvy guests.
• Directed a task force during a crisis management situation when the hotel was at risk due to a natural disaster, minimally affecting guest experience and no injuries reported.
• Initiated and fostered community outreach programs that improved the hotel's local engagement and visibility within the city.
• Success in increasing annual profit margins by 12% through effective cost-control measures and restructuring food and beverage services for efficiency.
• Led a cross-functional team to acquire and transition a new boutique hotel, increasing the brand's footprint and regional market share.
• Implemented staff wellness and professional development programs which improved team morale and resulted in a 95% staff retention rate across two years.

Quantifying impact on your resume

• Quantify financial performance improvements, such as percentage increase in hotel revenue or cost savings achieved under your management.
• List specific numbers related to occupancy rates and how they improved during your tenure.
• Highlight percentage growth in customer satisfaction scores or online review ratings due to initiatives you led.
• Describe the scale of operations you managed, including number of rooms, staff size, and amenities provided.
• Detail the number of successful events and conferences hosted at the hotel to show experience in large-scale event management.
• Document measurable improvements in employee retention or staff training programs that resulted in quantifiable outcomes.
• State any reductions in energy usage or waste, which reflect sustainable management practices and cost efficiency.
• Include the number of new business partnerships or contracts negotiated that led to revenue growth or increased market presence.

Action verbs for your hotel general manager resume

Lacking relevant hotel general manager resume experience?

Learn how to write your hotel general manager resume experience in spite of having no real-world (or applicable) experience for the job.

You should:

• Feature relevant projects or publications that could impress recruiters or showcase that you have the basic skill set for the job
• Shift the focus towards your people (communication, organization, etc.) skills to demonstrate that you're a quick learner and can easily adapt to a new environment
• Use the resume objective to not only highlight your accomplishments but also map out how your career plans are perfectly aligned with the company's vision
• Select either the functional-skill-based resume format (that puts the focus on your skills) or the hybrid one (balancing expertise with skills).

Recommended reads:

• When Should You Include Your High School on Your Resume?
• How To List Certifications On A Resume (Examples Included)

The more time and effort you've put into obtaining the relevant certificate, the closer to the top it should be listed. This is especially important for more senior roles and if the company you're applying for is more forward-facing.

In-demand hard skills and soft skills for your hotel general manager resume

A vital element for any hotel general manager resume is the presentation of your skill set.

Recruiters always take the time to assess your:

• Technological proficiency or hard skills - which software and technologies can you use and at what level?
• People/personal or soft skills - how apt are you at communicating your ideas across effectively? Are you resilient to change?

The ideal candidate presents the perfect balance of hard skills and soft skills all through the resume, but more particular within a dedicated skills section.

Building your hotel general manager skills section, you should:

• List up to six skills that answer the requirements and are unique to your expertise.
• Include a soft skill (or two) that defines you as a person and professional - perhaps looking back on feedback you've received from previous managers, etc.
• Create up to two skills sections that are organized based on the types of skills you list (e.g. "technical skills", "soft skills", "hotel general manager skills", etc.).
• If you happen to have technical certifications that are vital to the industry and really impressive, include their names within your skills section.

At times, it really is frustrating to think back on all the skills you possess and discover the best way to communicate them across.

We understand this challenge - that's why we've prepared two lists (of hard skills and soft skills) to help you build your next resume, quicker and more efficiently:

Top skills for your hotel general manager resume:

Hospitality Management

Revenue Management

Budgeting and Financial Planning

Sales and Marketing

Hotel Operations

Strategic Planning

Crisis Management

Housekeeping Oversight

Food and Beverage Administration

Compliance and Regulation Understanding

Decision Making

Problem Solving

Communication

Customer Service

Adaptability

Attention to Detail

Conflict Resolution

Time Management

If you're in the process of obtaining your certificate or degree, list the expected date you're supposed to graduate or be certified.

Certifications and education: in-demand sections for your hotel general manager resume

Your academic background in the form of certifications on your resume and your higher degree education is important to your application.

The certifications and education sections pinpoint a variety of hard and soft skills you possess, as well as your dedication to the industry.

Add relevant certificates to your hotel general manager resume by:

• Add special achievements or recognitions you've received during your education or certification, only if they're really noteworthy and/or applicable to the role
• Be concise - don't list every and any certificate you've obtained through your career, but instead, select the ones that would be most impressive to the role
• Include the name of the certificate or degree, institution, graduation dates, and certificate license numbers (if possible)
• Organize your education in reverse chronological format, starting with the latest degree you have that's most applicable for the role

Think of the education and certification sections as the further credibility your hotel general manager resume needs to pinpoint your success.

Now, if you're stuck on these resume sections, we've curated a list of the most popular technical certificates across the industry.

Have a look, below:

The top 5 certifications for your hotel general manager resume:

• Certified Hotel Administrator (CHA) - American Hotel & Lodging Educational Institute
• Certified Hospitality General Manager (CHGM) - American Hotel & Loditing Association
• Master Hotel Supplier (MHS) - American Hotel & Lodging Educational Institute
• Hospitality Management Diploma (HMD) - Cornell University School of Hotel Administration
• Revenue Management Certificate - eCornell

Showcase any ongoing or recent educational efforts to stay updated in your field.

• How to List GPA on Your Resume
• Should I Put In An Incomplete Degree On A Resume?

Professional summary or objective for your hotel general manager resume

hotel general manager candidates sometimes get confused between the difference of a resume summary and a resume objective.

Which one should you be using?

Remember that the:

• Resume objective has more to do with your dreams and goals for your career. Within it, you have the opportunity to showcase to recruiters why your application is an important one and, at the same time, help them imagine what your impact on the role, team, and company would be.
• Resume summary should recount key achievements, tailored for the role, through your career. Allowing recruiters to quickly scan and understand the breadth of your hotel general manager expertise.

The resume objectives are always an excellent choice for candidates starting off their career, while the resume summary is more fitting for experienced candidates.

No matter if you chose a summary or objective, get some extra inspiration from real-world professional hotel general manager resumes:

Resume summaries for a hotel general manager job

• Seasoned Hotel Manager with over a decade of success in managing luxury properties for international chains. Expert in optimizing operational efficiencies, elevating guest experiences, and leading cross-functional teams. Pivotal in increasing customer satisfaction ratings by 25% at the flagship property in New York through strategic staff training and service improvements.
• Dynamic leader with 15 years of comprehensive experience in the hospitality sector, adept at financial management, and known for a proven track record in elevating customer service standards. Increased annual revenue by 30% within two years at a renowned boutique hotel in Paris through innovative marketing strategies and meticulous cost control measures.
• Accomplished executive in the retail industry seeking to transfer extensive management, strategic planning, and customer service skills into the hospitality arena. Brings over 18 years of experience in leading large teams to achieve sales targets and operational goals, with the ambition to apply this expertise to enhance hotel efficiency and guest satisfaction.
• IT Project Manager with a 12-year tenure seeking transition into hotel management, bringing a wealth of experience in process optimization, team building, and technology integration. Eager to apply a robust analytical mindset and project management prowess to streamline hotel operations and elevate the guest experience in a thriving hospitality environment.
• Aspiring Hotel General Manager with a strong foundation in customer relations and hospitality services. Focused on mastering hotel operations and management, eager to contribute to driving excellence in guest relations and staff development with a fresh perspective and a deep commitment to upholding standards of luxury and comfort.
• Recent Hospitality Management graduate with internship experience at high-end resorts, eager to apply academic knowledge and passion for the hospitality industry to contribute to a hotel's operational success. Deeply enthusiastic about creating memorable guest experiences and advancing to a management role through hands-on learning and dedicated mentorship.

Taking your hotel general manager resume to the next level with these four additional resume sections

Your hotel general manager resume can feature a variety of skills (both hard and soft) in diverse sections . Choose those that align best with the job requirements and reflect your suitability for the company culture.

Consider these four additional resume sections recommended by our experts:

• Languages - State any languages you are proficient in and your level of proficiency. This demonstrates your commitment to communication and potential for international growth.
• Projects - Highlight up to three significant projects you've completed outside of work, showcasing skill development. Include a link to your project portfolio in the hotel general manager resume header, if applicable.
• My Time - How you allocate your time outside work can indicate your organizational skills and cultural fit within the company.
• Volunteering - Detail causes you're passionate about, roles you've held, and achievements in volunteering. Such experiences likely have honed a range of soft skills crucial for your dream job.

Key takeaways

At the end of our guide, we'd like to remind you to:

• Invest in a simple, modern resume design that is ATS friendly and keeps your experience organized and legible;
• Avoid just listing your responsibilities in your experience section, but rather focus on quantifiable achievements;
• Always select resume sections that are relevant to the role and can answer job requirements. Sometimes your volunteering experience could bring more value than irrelevant work experience;
• Balance your technical background with your personality traits across various sections of your resume to hint at how much time employers would have to invest in training you and if your profile would be a good cultural fit to the organization;
• Include your academic background (in the form of your relevant higher education degrees and certifications) to show recruiters that you have the technical basics of the industry covered.

Hotel General Manager resume examples

Explore additional hotel general manager resume samples and guides and see what works for your level of experience or role.

The Guest Relations Manager role is integral to customer-facing industries. Efficiency, communication, and problem-solving all influence customer satisfaction and loyalty trends.

Some pointers for when you're applying for a position like this are:

• Emphasize your experience in handling customer issues, large crowds, and creating warm environments. Showcase how your efforts resulted in increased customer satisfaction, longer stay durations, or higher return rates.
• Highlight your skills in softwares commonly used in the industry and how they have made the operations process smoother, e.g. 'improved customer experience by leveraging...'
• Focus not only on your conflict resolution skills but also on particular incidents that led to positive outcomes. Don’t just list your skills, share how they have meaningfully improved guest experiences, follow the 'skill-action-results' pattern.

Guest Services Manager role comes with a heavy emphasis on customer recovery and satisfaction. This title requires active, problem-solving skills, paired with diligent customer interactions.

For applying for this role:

• Highlight your experience in upscale establishments or in handling complex customer requests. Feature how these experiences led to increased customer satisfaction rates.
• Demonstrate your expertise in using relevant softwares to optimize customer service processes, eg. 'enhanced response time by using...'.
• List key incidents when your quick thinking and efficient problem-solving led to a significant improvement in customer service. Use 'skill-action-results' format to structure these examples.

The Hospitality industry greatly values service-oriented skills, and trends from customer service sectors often drive changes within the industry.

When crafting your resume for a job in Hospitality, consider the following points:

• Emphasize your experience with different customer service strategies. Prioritizing the guest experience, utilizing Emotional Intelligence, guest recovery methods, and working methodically under stress are rendered essential.
• Ensure your relevant skills are displayed on your resume. Being sidestepped due to a lack of skill presentation is disappointing when you have the relevant service experience.
• Highlight your past roles and how they influenced customer satisfaction. Many excellent hospitality workers often come from diverse service-related backgrounds, illustrating your past roles and their impact on customer happiness is vital.
• Not just mentioning skills, show how they contribute to guest satisfaction. For instance, “increased customer loyalty through…”, “improved online ratings after…” etc. Employ the “skill-action-results” formula.

A Hospitality Manager often integrates customer service, team management, and business development. Your experience in the field impacts the overall operations efficiency.

For this role:

• Underline your experience in managing teams or complex operations. Provide details on how it improved team dynamics or overall operational efficiently.
• Showcase your skills in using industry-specific softwares to streamline operations eg., 'enhanced business operations by implementing...'.
• Ensure to highlight incidents when your management skills directly led to a tangible improvement in services or revenue. Prioritize the 'skill-action-results' pattern in your resume.

Hotel Assistant Manager role requires a blend of administration, customer service, and team leadership skills. Strong operational background influences the job performance.

For an effective application:

• Highlight your experience in regulating hotel operations or in dealing with a diverse clientele. Show how these experiences contributed to improved hotel ratings.
• Illustrate your proficiency in reservation or organization management softwares eg., 'improved booking system efficiency by incorporating...'.
• Present instances when your leadership directly resulted in improvement in employee productivity or overall service quality. Be specific, use the 'skill-action-results' format.

Hotel Operations Manager role is markedly administration-focused. Sound knowledge of industry trends influences the operational efficiency in this job.

For this application:

• Emphasize your background in managing hotel operations. Show how your management has led to improved operational efficiency. backend tasks.
• Demonstrate your experience with hotel management software, and how they’ve streamlined your work, eg. 'enhanced operational efficiency by deploying...'.
• Add instances when you’ve managed to increase customer satisfaction, employee productivity, or hotel revenue. Use the 'skill-action-results' model.

Housekeeping Manager role is largely about supervising, training personnel, and maintaining cleanliness. Your expertise can directly impact guest satisfaction and hotel reputation.

Applying for this position requires:

• Point out your experience in overseeing large teams or managing extensive facilities. Show how your management led to higher cleanliness standards.
• Showcase your experience with cleaning or maintenance management software, eg., 'improved tracking of cleaning tasks by using...'.
• Use specific examples of strategies that improved housekeeping efficiency or led to improved ratings. Structure your examples using the 'skill-action-results' approach.

Resort Manager position requires balancing customer service, team management, and resort upkeep. Your track record can greatly influence resort ratings and popularity.

• Highlight your experience in running full scale operations or in managing exclusive clientele. Show how your efforts have improved overall resort performance.
• Demonstrate your skills in using resort management software and how they improved your service delivery, eg. 'enhanced resort services by utilizing...'
• Include instances when your management led to increased customer satisfaction or improved resort revenue. Use the 'skill-action-results' framework to structure your resume.

Rooms Division Manager role centers around room allocation, cleanliness, and customer satisfaction. Your role can be a cornerstone in the hotel's overall performance.

When applying for this job:

• Focus on your experience in managing large quantities of rooms or problem-solving for challenging situations, then connect these to improved efficiency.
• Highlight your experience with room or inventory management software, eg., 'enhanced room inventory management by implementing...'
• Describe situations where your decision-making led to improved customer satisfaction or room allocation efficiency. Use 'skill-action-results' format to add depth to your resume.

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Hotel General Manager Resume Examples: Proven To Get You Hired In 2024

Jump to a template:

• Hotel General Manager
• Hotel Operations Manager
• Hospitality Manager
• Resort Manager
• Director of Hotel Operations

Get advice on each section of your resume:

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• Hotel General Manager Resume Tips

Hotel General Manager Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., hotel general manager resume sample.

A hotel general manager oversees all the hotel’s operations and ensures customers have a pleasant stay. General managers are usually needed for larger hotels and will have a number of managers under them who will manage the different departments. You need to be an exceptional leader, have great problem-solving skills, and must have a wealth of knowledge on hotel operations and the laws and guidelines hotels must follow. Take a look at this successful resume sample.

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your hotel general manager resume in 2024,    show promotions in the hospitality industry..

Recruiters like to see that you have grown in the hospitality industry. It shows your dedication to the industry, your wealth of knowledge in hospitality, and that you have been an exceptional employee who has received multiple promotions.

   Indicate the size of previous employer hotels.

Give recruiters an idea of the size of teams or hotels you have managed in the past by noting the staff size or hotel revenue of previous employers. This applicant has previously managed a hotel with 50+ employees and $100m+ annual revenue.

Hotel Operations Manager Resume Sample

Hospitality manager resume sample, resort manager resume sample, director of hotel operations resume sample.

We spoke with hiring managers at top hotel chains like Marriott, Hilton, and Hyatt to understand what they look for in a Hotel General Manager resume. They consistently mentioned that the best resumes are tailored to the specific hotel and location, and demonstrate strong leadership skills, revenue growth, and guest satisfaction. Use the following tips to make your resume stand out.

   Tailor your resume to the specific hotel

Hotel General Manager roles can vary depending on the type of hotel, location, and brand. Review the job description carefully and customize your resume to highlight relevant experience.

For example, if you're applying to a luxury resort, emphasize your experience in:

• Managing high-end properties with AAA Four or Five Diamond ratings
• Overseeing upscale dining outlets with Michelin stars or Wine Spectator awards
• Hosting VIP guests and dignitaries, such as Fortune 500 CEOs or foreign ambassadors

On the other hand, if it's an economy hotel, focus on your skills in:

• Streamlining operations to reduce costs by 15% while maintaining quality
• Implementing lean staffing models to improve productivity by 20%
• Negotiating favorable contracts with suppliers to save $50K+ annually

   Quantify your impact on revenue and profitability

Hotel GMs are ultimately responsible for the financial performance of the property. Use hard numbers to demonstrate how you've grown revenue and optimized profitability.

Weak examples:

• Increased RevPAR and occupancy rates
• Reduced expenses and improved flow-through

Strong examples:

• Grew RevPAR by 12% and occupancy by 8% through dynamic pricing and targeted marketing campaigns
• Cut operating expenses by $250K and improved flow-through by 5 percentage points through contract renegotiations and energy-saving initiatives

   Showcase your leadership and team development skills

Hotel GMs typically oversee a large staff across multiple departments. Highlight your ability to lead, motivate and develop a high-performing team.

Include examples like:

• Led a team of 150+ employees to achieve top rankings in guest satisfaction and profitability among peer properties nationwide
• Developed and promoted 5 department heads into GM roles within the brand
• Implemented a mentorship program that reduced turnover by 25% and improved employee engagement scores by 15%

Avoid vague statements like "strong leadership skills" without providing concrete evidence.

   Highlight relevant certifications and industry involvement

Hotel GMs can boost their credibility by holding relevant certifications and playing an active role in industry associations. If you have them, include:

• Certifications like Certified Hotel Administrator (CHA) or Certified Hospitality Revenue Manager (CHRM)
• Leadership roles in organizations like the American Hotel & Lodging Association (AHLA) or Hospitality Sales and Marketing Association International (HSMAI)
• Speaking engagements at major industry conferences

For example:

Selected to serve a 3-year term on the AHLA's Resort Committee, collaborating with GMs from major brands to address industry challenges and shape best practices.

   Demonstrate experience across multiple hotel functions

While Hotel GMs don't need to be experts in every function, they should have a solid understanding of how each department operates. Show that you've gained exposure to different areas over your career, such as:

• Rooms: front office, housekeeping, engineering
• Food & Beverage: restaurants, bars, catering, room service
• Sales & Marketing: revenue management, e-commerce, public relations
• Finance: accounting, budgeting, forecasting
• Human Resources: recruiting, training, labor relations

Rotated through leadership positions in Front Office, Housekeeping, Food & Beverage, and Sales over a 10-year period to develop a holistic understanding of hotel operations. Applied this cross-functional knowledge to effectively coordinate departments as GM.

   Provide context on the hotels you've managed

Hotel size, type, and location all impact the scope of a GM role. Provide brief context on the properties you've managed so hiring managers can understand the scale and complexity of your experience.

Weak example:

General Manager, ABC Hotel, 2018-2022

Strong example:

General Manager, ABC Hotel, 2018-2022 500-room luxury hotel with 50,000 sq. ft. of meeting space, 3 F&B outlets, and a AAA Four Diamond rating. Managed a team of 200 employees and an annual operating budget of $25M.

This added context helps hiring managers quickly assess whether your background is a good fit for their property.

Writing Your Hotel General Manager Resume: Section By Section

  summary.

Your resume summary, also known as a professional summary or career overview, is an optional 3-5 sentence blurb at the top of your resume that quickly highlights your most relevant experience, skills, and achievements. It serves as a snapshot of your career and what you can bring to the role.

A well-written summary can grab a hiring manager's attention and encourage them to read the rest of your resume. It's especially useful if you're a career changer or have a diverse background that needs context. However, if you're early in your career or have a straightforward career trajectory, you may choose to omit the summary and let your experience speak for itself.

Never use an objective statement in place of a summary. Objectives are outdated and focus on what you want, rather than what you can offer the employer.

To learn how to write an effective resume summary for your Hotel General Manager resume, or figure out if you need one, please read Hotel General Manager Resume Summary Examples , or Hotel General Manager Resume Objective Examples .

1. Tailor your summary to the hotel general manager role

Your summary should be tailored to the specific hotel general manager position you're applying for. Research the job description and the company to identify the key skills, experiences, and traits they're looking for in a candidate.

For example, if the job emphasizes guest satisfaction, you might highlight your experience in improving guest ratings:

Hospitality professional with 10+ years of experience in luxury hotel management. Proven track record of increasing guest satisfaction scores by 25% through staff training and implementing innovative guest service initiatives. Skilled in managing budgets, driving revenue, and leading cross-functional teams.

Avoid generic summaries that could apply to any job, like:

Experienced manager seeking a challenging role in a dynamic organization. Strong leadership skills and ability to work in a fast-paced environment. Team player with excellent communication skills.

2. Quantify your achievements and showcase leadership skills

As a hotel general manager, your ability to drive results and lead teams is crucial. Use your summary to highlight your most impressive achievements and leadership skills, backing them up with quantifiable metrics where possible.

• Directed operations for a 250-room hotel, managing a staff of 75 and an annual budget of $5M
• Increased revenue by 20% through strategic partnerships and upselling initiatives
• Mentored and developed a team of 5 department heads, resulting in 30% lower turnover

Avoid listing soft skills or traits without supporting evidence:

• Excellent communicator
• Strong attention to detail
• Passionate about hospitality

Instead, demonstrate these qualities through your achievements and leadership experiences. Quantifying your impact will make your summary more compelling and credible to hiring managers.

  Experience

The work experience section is the core of your resume. It's where you detail your career history and accomplishments to show hiring managers you have the right background for the job.

Let's look at how to write an effective work experience section step-by-step, with examples from winning hotel general manager resumes.

1. Lead with a strong action verb

When describing your work experience, choose strong action verbs that showcase your leadership abilities and skills. Hotel general managers are responsible for overseeing all aspects of a property's operations, so use verbs that demonstrate your management capabilities.

Compare these examples:

• Responsible for managing all hotel operations and departments
• Tasked with setting and tracking hotel financial goals

Instead, start each bullet point with a powerful verb:

• Spearheaded hotel-wide initiative to improve guest satisfaction scores by 25%
• Orchestrated $5M renovation of 250-room property completed on time and within budget

2. Highlight your impact with metrics

Metrics are crucial for showing the impact you've made in your hotel management roles. Whenever possible, quantify your accomplishments with hard numbers.

Consider these examples:

• Managed hotel budget and reduced costs
• Improved RevPAR and occupancy rates

Now see how much more effective they are with metrics:

• Managed $10M annual operating budget and cut costs by 15% through new procurement strategy
• Drove RevPAR 18% and occupancy 25% through targeted marketing campaigns and upselling program

Other key hotel metrics to include:

• Guest satisfaction scores
• Employee retention rates
• F&B profitability
• TripAdvisor ranking

3. Showcase relevant tools and systems

Modern hotel management requires proficiency with various tools and software. Highlight your technical skills by mentioning the specific programs you've used.

Managed $5M annual F&B operation with 80 staff, leveraging Oracle Simphony POS and Oracle OPERA PMS to optimize labor costs, inventory, and menu engineering.

Other tools and systems to spotlight:

• Revenue management software (IDeaS, Duetto)
• CRM and loyalty programs (Salesforce, Cendyn)
• Guest messaging platforms (Kipsu, Zingle, Whistle)
• Benchmarking and analytics (STR, HotStats)

Not sure if your resume is highlighting the right tools? Try Targeted Resume , which analyzes your resume against a job description and identifies the most important keywords you need.

4. Show off promotions and career progression

Highlighting your career progression and promotions within the same company is a great way to show your value as an employee. It demonstrates that you were able to take on increasing levels of responsibility and grow your skills.

Here's an example of how to showcase a promotion:

Loews Miami Beach Hotel Assistant Front Office Manager , June 2018 - Dec 2019 Front Office Manager , Jan 2020 - Present • Promoted to oversee front office team of 20 and manage $2M annual departmental budget • Improved guest satisfaction scores by 15% through new check-in process and staff training program • Collaborated with revenue management to adjust pricing strategy, increasing ADR by $25

  Education

The education section of your hotel general manager resume should be concise and relevant. It's an opportunity to showcase your qualifications and training that make you a strong candidate for the role. Here are some key tips to keep in mind as you write this section:

1. List your highest degree first

Start with your most recent or advanced degree, like a master's in hospitality management or a bachelor's in hotel administration. For each degree, include:

• Name of the degree
• University name and location
• Graduation year

Master of Science in Hospitality Management Cornell University, Ithaca, NY 2018

2. Add relevant coursework for recent grads

If you're a recent graduate without much work experience, adding relevant coursework can help show you have the knowledge for the role. For example:

• Courses: Hotel Operations Management, Revenue Management, Food and Beverage Management

However, if you have several years of experience, it's best to leave out coursework. Compare these examples:

• Courses: Intro to Hospitality, Front Desk Operations, Hotel Accounting
• Bachelor of Science in Hotel Management

3. Include certifications from industry associations

Certifications show your expertise and commitment to the hotel industry. Some to consider adding:

• Certified Hotel Administrator (CHA)
• Certification in Hotel Industry Analytics (CHIA)
• Certified Hospitality Revenue Manager (CHRM)

If you have room, you can add certifications under education. Otherwise, create a separate section labeled 'Certifications'. For senior-level managers, keep the education section brief. For example:

BS Hotel Administration, University of Nevada, Las Vegas

  Skills

The skills section of your resume is where you highlight the specific abilities and knowledge that make you a strong fit for the hotel general manager position. It's a critical section that can help you stand out from other applicants and demonstrate your value to potential employers.

When crafting your skills section, focus on hard skills that are directly relevant to the job, such as revenue management, budgeting, and guest relations. Avoid listing soft skills or generic abilities that could apply to any candidate. Instead, showcase your unique strengths and expertise.

1. Tailor your skills to the job description

Many companies use Applicant Tracking Systems (ATS) to screen resumes based on keywords from the job description. To ensure your resume makes it past the ATS, carefully review the job posting and identify the key skills and qualifications the employer is seeking.

For example, if the job description emphasizes experience with revenue management and budgeting, make sure to include these specific skills in your skills section:

Revenue management Budgeting and forecasting Financial analysis

By tailoring your skills to the job description, you'll demonstrate that you have the qualifications the employer is looking for and increase your chances of moving forward in the hiring process.

2. Showcase industry-specific skills

As a hotel general manager, you need a range of skills specific to the hospitality industry. Make sure to highlight these on your resume to show employers you have the knowledge and expertise to succeed in the role.

Some key skills to consider including:

• Property management systems (PMS)
• Revenue management
• Budgeting and financial management
• Guest relations and conflict resolution
• Staff training and development
• Event planning and coordination

By showcasing your industry-specific skills, you'll demonstrate to employers that you have the specialized knowledge needed to effectively manage a hotel and deliver exceptional guest experiences.

3. Quantify your skills with proficiency levels

While it's important to list your relevant skills, employers also want to know your level of proficiency in each area. One way to convey this is by using descriptors like 'expert,' 'advanced,' or 'proficient' next to each skill.

Revenue management (Expert) Budgeting and forecasting (Advanced) Staff training and development (Proficient)

By quantifying your skills in this way, you give employers a clear sense of your abilities and make it easier for them to assess whether you're a good fit for the role. Just be honest in your assessment and prepared to discuss your proficiency levels if asked in an interview.

4. Keep your skills section concise

While you want to showcase your relevant skills, be careful not to overwhelm hiring managers with an overly long or cluttered skills section. Keep your list concise and focused on the skills that are most important for the hotel general manager role.

Aim for around 10-15 skills, and avoid repeating skills that are already mentioned in your work experience or education sections. If a skill is outdated or not directly relevant to the job, leave it off.

Microsoft Office Time management Multitasking Detail-oriented

Instead, focus on specific, measurable skills that demonstrate your value as a hotel general manager:

Hotel Operations : Property management systems, front desk operations, housekeeping management Financial Management : Revenue management, budgeting, financial analysis Guest Services : Conflict resolution, customer service, concierge services

By keeping your skills section focused and relevant, you'll make it easy for hiring managers to quickly assess your qualifications and see how you can contribute to their hotel's success.

Skills For Hotel General Manager Resumes

Here are examples of popular skills from Hotel General Manager job descriptions that you can include on your resume.

• Hospitality Management
• Event Management
• Hospitality
• Food & Beverage
• Customer Service
• Hotel Booking
• Pre-opening

Skills Word Cloud For Hotel General Manager Resumes

This word cloud highlights the important keywords that appear on Hotel General Manager job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

Similar resume templates, hotel manager.

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Hotel General Manager Resumes

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Hotel General Manager Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the hotel general manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Responsible for positively representing and promoting the property
• Sell tickets onboard for future cruises to happy guests
• Become a hands on leader in the housekeeping and food service departments
• Demonstrate the highest level of personalized service to guests
• Embrace and ensure achievement of the property vision through well thought-out strategies and actions and by engaging all associates
• Overall financial oversight and support of the accounting function
• Actively support the community to better serve our guests, our team members, and the greater good
• Ensuring ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.)
• Working with Market Sales to establish property sales strategy, goals, and action plans
• Keeping brand leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement
• Providing timely real-time feedback to management, and hourly associates on service and operational standards
• Working with the Regional Sales office (RSO) to implement sales strategy for the property (e.g., goal setting, setting rates, etc.)
• Developing innovative means for capturing new streams of revenue through property amenities
• Creating, and supporting clear lines of responsibility for management team, including coverage and oversight throughout the day
• Manage all aspects of the hotel environment through a team of assistant managers and service members
• Contributes to the successful development of the Hotel Staff
• Builds and maintains relationships with key Clients. Creates and solicits new business through innovative means
• Offer guests assistance whenever possible
• Onboard inventory management and meeting the food and alcohol budget
• Process financial transactions and manage the business office
• Manage the shipboard business office
• Ability to deal professionally, courteously and tactfully with the public and coworkers
• Capable of gathering/analyzing competitive market intelligence
• Quantifiable track record of past success
• Ability to read, write and communicate effectively with others
• Ability to prioritize structure and complete tasks with the Company's goals and objectives
• Exceptional attention to detail
• Ability to communicate and develop an effective working relationship with fellow associates, managers, outside representatives, Red Lion Guests and agencies
• Thorough knowledge and understanding of Hotel operations and departmental interdependencies
• Ability to interpret business and statistical reports
• Ability to multi-task, follow through and re-prioritize well to meet deadlines

12 Hotel General Manager resume templates

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• Process financial transactions and shipboard accounting
• Onboard sales and shipboard re-bookings for future cruises
• Bachelor’s degree in Hospitality Management or Hotel & Restaurant Management
• Minimum 5 years management experience at a full service hotel, resort or cruise ship
• Strong organizational skills and effective communication skills (English)
• Willingness to work long days, every day, for extended periods of time
• Flexible schedule and willingness to travel
• US Coast Guard regulated pre-employment drug test

Hotel General Manager, Remote Alaska Resume Examples & Samples

• Consistently maintains high standards of personal appearance and grooming to set expectations to the team and as an ambassador to the community
• Promoting a positive, collaborative work environment
• Responding promptly to the needs, complaints, comments and concerns of guests and hotel management and staff
• Represent owners of the hotel and maximize profits while minimizing liabilities
• Ensuring the right people are in the right places. Holding them accountable for results and rewarding them accordingly
• Ensures all departments are profitable and maintain strong working relationships
• Forecast the hotel’s monthly financial position by estimating revenues and line-by-line expenses
• Produce monthly financial reports and know at all times where the hotel stands against the budget
• Ensure the cleanliness and safety of the hotel and its assets through enforcing and maintaining a preventative maintenance program
• High school diploma/GED required
• Bachelor’s degree in Hospitality, Accounting/Finance, or Business Administration strongly preferred

Temporary Hotel General Manager Resume Examples & Samples

• Approach all encounters with guests and team members in a friendly, service-oriented manner
• Actively involved in the local community and builds strong relationships
• Managing Front Office, Housekeeping, Security, and all hotel operation
• Maintaining exceptional guest service
• Managing AR / AP and cash handling
• Inspecting guest rooms to ensure immaculate cleanliness
• Training new associates
• Handling guest complaints
• Maintaining the safety and security of the guests and their property
• Recruiting, hiring, training and mentoring employees to reach their highest potential and goals
• Keep leadership team, owners, and property stakeholders updated on property performance in the areas of financials, guest satisfaction, and team member engagement
• Energizing and motivating employees to support a culture of openness/directness, teamwork and continuous improvement
• Must be available at irregular hours as needed
• Developing clear and realistic goals and priorities for the property to ensure the highest level of guest service, employee satisfaction and profitability. Reviewing plans and goals monthly and taking corrective action promptly as needed
• Manages all sources of revenue to include rooms, food and beverage, and vehicle rentals
• Create the hotel’s annual budget and monitor the performance of the hotel throughout the year
• Minimum four (4) years full service hotel general manager experience required
• Strong financial knowledge required
• Consistently deliver accurate forecasting projections for areas of responsibility and timely implement adjustments as required in staffing and other cost centers to ensure profit integrity
• Demonstrate constructive owner relations by building appropriate rapport, communicating effectively, and managing expectations and requirements
• Team-oriented and people-centric
• Strategic thinker as it relates to business and revenue planning and development
• Directing marketing and promotional efforts to always position property as a Compset leader
• Experience as a Hotel GM or Asst. GM or Director of Sales
• A Bachelor's degree is not required but greatly preferred
• Oversee operations of the Hotel
• Prepare annual budget
• Submit quarterly plans and actions for operations of the property
• Develop management and staff programs to increase guest satisfaction
• Conduct weekly staff meetings
• Maintain product and service standards
• Approve promotions and local advertising
• Encourage Essential Principles of Service through out hotel - provide internal and external guest service that goes beyond expectation
• Support the RLH Mission - creating the most memorable guest experience possible
• Aid department managers with procedures, service standards, goal setting and daily duties
• Participate in appropriate industry related community and State organizations
• Represent the hotel in public speaking forums
• Show them you CAN, show them you CARE; following all essential principles in the Little Red Book
• The listed items may not be the only duties performed in this position - there will be other duties as assigned
• Motivated and self-disciplined
• Possesses negotiation skills
• Ability to prioritize structure and complete tasks with the Company's goals and objectives
• Thorough knowledge of computer systems: i.e. MS Excel, Word, PowerPoint, and electronic scheduling and e-mail systems. Copy, fax and scanning
• Valid driver license

Full-service Hotel General Manager Resume Examples & Samples

• 5+ years prior experience as General Manager or Full-Service Hotel Director of Operations
• Must have a strong track record of driving sales including group sales and increasing revenue
• Previous F&B and bar promotion/ operations experience required
• Must have banquet sales and banquet operations experience
• Strong preference for candidate who is familiar with the San Antonio market and has a strong track record of community involvement
• Responsible for overseeing the retention and acquisition of accounts by growing existing accounts and generating new business to a level that meets or exceeds sales forecasts
• Executes all aspects of the sales and marketing plans to surpass revenue goals. This includes making outside sales calls and cold calls while maintaining relationships with current accounts
• Oversees the activities of all staff members in order to ensure adherence to hotel policies and procedures
• Review all departmental schedules for accuracy and staffing demands
• Reviews and maintains accurate records of hotel’s funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card reconciliations, and registration information
• Prepares annual budgets and weekly forecasts updates
• Develops a long‐term business plan that will increase the hotel’s profitability and customer satisfaction with the property, services offered, and staff
• Responsible for resolving escalated customer relations issues
• Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodations
• Typical Physical Demands

Franchised Hotel General Manager Resume Examples & Samples

• Monitoring Food and Beverage forecasting, and par levels to reduce waste and maximize Food and Beverage profit margins
• Ensuring that bar and kitchen meet standards of quality with regard to organization, productivity, sanitation, and inventory management
• Managing the relationship with the revenue management office (e.g., participating in routine calls, strategy meetings, periodic update meetings, etc.)
• Actively recruiting and hiring qualified associates

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Home » 61+ Objective for Hotel Management Resume That Impact

61+ Objective for Hotel Management Resume That Impact

Are you ready to take your hotel management career to new heights? The first step towards landing your dream job starts with a powerful resume objective. In today’s competitive job market, a well-crafted Objective For Hotel Management Resume can make all the difference in capturing the attention of hiring managers. It serves as a concise summary of your career goals, skills, and qualifications, setting the stage for a successful job search.

In this blog post, we will delve into the art of creating an attention-grabbing objective for your hotel management resume. Whether you’re a seasoned professional or just starting out in the industry, we’ve got you covered. We’ll explore effective strategies, provide valuable tips, and share real-life examples to help you craft a compelling objective statement that will make employers take notice.

So, if you’re ready to make a lasting impression and stand out from the competition, read on. By the end of this article, you’ll have the tools and insights to create a winning resume objective that will propel your hotel management career forward. Let’s dive in and unlock your job search success!

Remember, the key to a successful resume objective is to tailor it to your specific career goals and highlight your unique skills and experiences. So, let’s get started and transform your resume into a powerful marketing tool that opens doors to exciting opportunities.

Table of Contents

What To Include In Objective For Hotel Management Resume

When crafting your objective for a hotel management resume, it’s important to include key elements that effectively communicate your skills, experience, and career goals to potential employers. Here are five essential elements to consider:

• Position-specific keywords : Incorporate relevant keywords that align with the hotel management role you’re targeting. This helps your resume pass through applicant tracking systems (ATS) and catch the attention of hiring managers.
• Years of experience : Highlight the number of years you’ve worked in the hotel management industry. This gives employers an idea of your level of expertise and demonstrates your commitment to the field.
• Skills and qualifications : Showcase your key skills and qualifications that are directly applicable to hotel management. This can include expertise in operations management, guest services, revenue management, staff training, and more.
• Career goals : Clearly state your career goals and how they align with the position you’re applying for. This shows employers that you have a clear vision for your professional development and are motivated to contribute to their organization.
• Value proposition : Convey the unique value you bring to the table. Highlight any notable achievements, such as improving guest satisfaction scores, increasing revenue, or implementing cost-saving initiatives. This helps employers see the tangible impact you can make in their hotel.
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Objective For Hotel Management Resume:

• Experienced hotel management professional seeking a leadership role to utilize expertise in operations, revenue management, and guest satisfaction.
• Results-driven hotel manager with a proven track record of increasing profitability and delivering exceptional guest experiences.
• Seeking a challenging hotel management position where I can leverage my strong organizational and communication skills to drive operational excellence.
• Dynamic hotel management professional with expertise in staff training and development, aiming to contribute to a renowned hospitality brand.
• Accomplished hotel executive with a passion for delivering exceptional service and creating memorable guest experiences.
• Seasoned hotel operations manager seeking a new opportunity to optimize efficiency, enhance guest satisfaction, and drive revenue growth.
• Detail-oriented hotel management professional with a focus on maintaining high standards of cleanliness, safety, and guest comfort.
• Hospitality industry expert with a strong background in hotel sales and marketing, aiming to drive revenue and exceed targets.
• Dedicated hotel management professional with a customer-centric approach and a commitment to delivering personalized service.
• Experienced hotel general manager seeking a challenging role to lead a team and drive overall operational success.

Objective For Hotel Management Resume For Freshers:

• Energetic and enthusiastic hotel management graduate seeking an entry-level position to kickstart a successful career in the hospitality industry.
• Motivated hospitality management graduate with a passion for delivering exceptional guest experiences and a willingness to learn and grow.
• Seeking an opportunity to apply my strong customer service skills and hospitality knowledge in a hotel management role.
• Recent hotel management graduate with a focus on operations and guest services, eager to contribute to a dynamic hotel team.
• Detail-oriented and organized individual seeking an entry-level hotel management position to gain hands-on experience and develop industry expertise.
• Hospitality management graduate with a strong work ethic and a desire to contribute to a team-oriented hotel environment.
• Ambitious and dedicated hotel management graduate with a keen eye for detail and a commitment to delivering outstanding service.
• Seeking an entry-level hotel management role where I can utilize my strong communication and problem-solving skills to contribute to guest satisfaction.
• Recent hospitality management graduate with a passion for the industry and a drive to exceed guest expectations.
• Motivated and adaptable hotel management graduate seeking an opportunity to learn and grow in a fast-paced hotel environment.
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Best Objective For Hospitality Management Resume:

• Accomplished hospitality management professional with a proven track record of driving operational excellence and guest satisfaction.
• Seeking a challenging hospitality management role where I can leverage my expertise in revenue management and strategic planning.
• Dynamic hospitality executive with a passion for creating exceptional guest experiences and building strong customer relationships.
• Results-oriented hospitality manager with a focus on delivering outstanding service and exceeding guest expectations.
• Experienced hospitality operations manager seeking a new opportunity to optimize efficiency and drive profitability.
• Detail-oriented hospitality professional with expertise in event planning and execution, aiming to contribute to a prestigious hospitality brand.
• Hospitality industry expert with a strong background in sales and marketing, aiming to drive revenue growth and exceed targets.
• Dedicated hospitality management professional with a customer-centric approach and a commitment to delivering personalized service.
• Seasoned hospitality executive with a track record of successfully managing multiple properties and leading high-performing teams.
• Experienced hospitality general manager seeking a challenging role to drive overall operational success and enhance brand reputation.

Objective For Resume Sample Hotel Management:

• Seeking a hotel management position where I can apply my strong leadership skills and industry knowledge to drive operational success.
• Results-driven hotel manager with a passion for delivering exceptional guest experiences and maximizing revenue.
• Detail-oriented hotel management professional with expertise in budgeting, cost control, and staff development.
• Hospitality industry expert with a proven track record of successfully managing hotel operations and exceeding guest satisfaction goals.
• Accomplished hotel executive with a focus on driving sales, improving profitability, and enhancing brand reputation.
• Seasoned hotel operations manager with a strong background in revenue management and a commitment to delivering outstanding service.
• Dynamic hotel management professional with a customer-centric approach and a passion for creating memorable guest experiences.
• Experienced hotel general manager with a track record of successfully leading high-performing teams and achieving operational excellence.
• Hospitality management professional with expertise in event planning and execution, aiming to contribute to a prestigious hotel brand.
• Dedicated hotel management professional with a strong work ethic and a commitment to delivering exceptional service to guests.

Objective For Hotel Management Resume With No Experience:

• Eager and motivated individual seeking an entry-level hotel management position to kickstart a successful career in the industry.
• Recent hotel management graduate with a strong academic background and a passion for delivering outstanding guest experiences.
• Detail-oriented and organized individual with excellent communication skills, seeking an opportunity to learn and grow in a hotel management role.
• Hospitality enthusiast with a customer-centric approach and a willingness to go the extra mile to ensure guest satisfaction.
• Seeking an entry-level hotel management position where I can apply my strong problem-solving skills and learn from experienced professionals.
• Recent hospitality management graduate with a focus on operations and a desire to contribute to a dynamic hotel team.
• Motivated and adaptable individual with a passion for the hospitality industry and a drive to exceed guest expectations.
• Hospitality management graduate with a strong work ethic and a commitment to delivering exceptional service to guests.
• Seeking an entry-level hotel management role where I can utilize my strong organizational skills and attention to detail.
• Recent hotel management graduate with a customer service background and a willingness to learn and grow in a fast-paced hotel environment.
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Key Skills to Highlight in Hotel Management Resume Objective

When crafting your resume objective for a hotel management position, it’s crucial to highlight key skills that demonstrate your suitability for the role. Here are five essential skills to consider:

• Leadership : Showcase your ability to lead and manage teams effectively. Highlight your experience in supervising staff, delegating tasks, and fostering a positive work environment.
• Customer Service : Emphasize your strong customer service skills, as guest satisfaction is paramount in the hospitality industry. Highlight your ability to handle guest inquiries, resolve issues, and provide personalized service.
• Operations Management : Demonstrate your expertise in overseeing hotel operations, including front desk management, housekeeping, maintenance, and food and beverage services. Showcase your ability to ensure smooth operations and maintain high standards.
• Communication : Highlight your excellent communication skills, both verbal and written. Emphasize your ability to effectively communicate with guests, staff, and other stakeholders, as well as your proficiency in handling guest feedback and resolving conflicts.
• Problem-Solving : Showcase your ability to think critically and solve problems efficiently. Highlight instances where you successfully resolved challenging situations, such as guest complaints, staffing issues, or operational challenges.

Types Of Objective For Hotel Management Resume

• Career Advancement Objective : Seeking a hotel management role that offers opportunities for growth and advancement, allowing me to utilize my skills and experience to contribute to the success of the organization while furthering my own professional development.
• Industry Transition Objective : Transitioning from a different industry to hotel management, aiming to leverage transferable skills such as leadership, customer service, and problem-solving to excel in a hotel management role and make a positive impact on guest experiences.
• Hospitality Internship Objective : Eager to secure an internship in hotel management to gain hands-on experience, develop industry-specific skills, and learn from seasoned professionals in order to kickstart a successful career in the hospitality industry.
• Operations Focus Objective : Seeking a hotel management position with a strong focus on operations management, where I can utilize my expertise in streamlining processes, optimizing efficiency, and ensuring exceptional guest experiences through effective coordination of various departments.
• Revenue Management Objective : I aim to contribute to a hotel’s revenue growth and profitability by applying my strong analytical skills, market knowledge, and revenue management strategies to maximize room occupancy, implement effective pricing strategies, and drive overall financial success.

Conclusion:

Crafting a well-crafted resume objective is a crucial step in capturing the attention of potential employers in the competitive field of hotel management. Throughout this article, we have explored the key elements to include in a resume objective, such as position-specific keywords, years of experience, skills and qualifications, career goals, and a value proposition. By tailoring your objective to the specific job and showcasing relevant skills and experiences, you can make a strong impression and increase your chances of landing your dream job.

Remember, your resume objective serves as a concise summary of your career goals, skills, and qualifications, setting the stage for a successful job search. It is your opportunity to stand out from the competition and demonstrate your unique value to potential employers. By following the tips and examples provided in this article, you can create a compelling resume objective that leaves a lasting impression.

Now is the time to take action. Revise your resume objective using the insights and examples shared in this blog post. Tailor it to your specific career goals and the requirements of the job you’re applying for. Showcase your skills, experiences, and passion for the hotel management industry. By doing so, you will enhance your chances of securing that coveted position and embarking on a rewarding career journey.

So, go ahead and update your resume objective today. Take the first step towards achieving your career aspirations in hotel management. Your dream job awaits!

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Samples › Hotel General Manager

Hotel General Manager Sample

Download and customize our resume template to land more interviews. Review our writing tips to learn everything you need to know for putting together the perfect resume.

Not sure how to format your resume? Download our free guide and template .

A Hotel General Manager oversees all hotel operations, guests, and complaint resolution and typically has the responsibility of overseeing the entire workings of a given hotel. Keeping finances in order, planning for events within the hotel, and budgeting for new renovations to the building are all within the realm of a hotel general manager’s duties. It is typically the hotel general manager’s job to ensure that all employees at the hotel are satisfactorily performing their work and are making the hotel guests feel welcome and pleased. If any hotel staff performs their work poorly, it is the hotel general manager’s duty to take action to address the concern.

If you’re in the market to land your next Hotel General Manager job or advance your career in the hospitality industry, you need a Hotel General Manager resume that shows hiring managers you possess the above competencies and more. Use the tips and resume example provided below to remain a step ahead of the competition.

How to write a resume

Are you looking to secure your dream job in the hotel industry? Understanding the elements required to write a stellar resume that sets you apart is essential. Fortunately, it doesn’t have to be rocket science, nor do you have to go it alone.

Here are the tips you need to know to create a resume that lands you plenty of interviews.

Review the job description

When writing your Hotel General Manager resume, a great place to begin is to review the job description for the position you’re interested in. Doing so will give you an idea of how to tailor your resume to align with the job description. What skills and competencies are they seeking? What type of experience is required?

Get the formatting right

Often, candidates think having a creative or modern template will help them stand out from other candidates. However, a resume that goes against industry standards can hurt your chances of landing an interview. In most instances, you want to go for a simple and clean resume template that’s easy for human readers to review and find the information they need to know about you. 

There are three main types of resume formats :

Reverse chronological

Hybrid of reverse chronological and functional

Generally, the reverse chronological resume is preferred. It’s the most used and, therefore, familiar to recruiters and hiring managers. Also, the reverse chronological resume is the most easily read format by an employer’s applicant tracking system , or ATS, increasing your chances of getting past those pesky bots and into the hands of a human reader.  

Incorporate plenty of keywords

Keywords help your resume in two primary ways. For one, they grab the attention of recruiters and hiring managers. Second, applicant tracking systems pick up on whether or not you have the right keywords on your resume to indicate you’re qualified for the job.

Refer to the job description for keywords to incorporate into your resume. Any competencies, certifications, or experience required should be included on your resume.

Show vs. tell with plenty of numbers

Your resume needs to show hiring managers that you have the ability to succeed on the job. Instead of merely listing job duties and responsibilities, you want to emphasize your accomplishments. Use as much quantifiable data as possible to showcase your ability to go above and beyond.

Use standard section headings

Once you choose the proper format for your resume, the next step is to ensure you include the standard flow and section headings. If you go against convention when naming these sections, you might confuse an ATS, which means you won’t get into the hands of a human reader, even if you’re qualified for the job.

The standard sections of your resume include:

Contact information

Resume summary

Core competencies

Work experience

Your contact information is placed at the top of your resume, followed by a resume summary and core competencies section. The resume summary is a brief, punchy paragraph that highlights the most significant elements of your resume. A list of 10 to 30 core competencies should follow your summary.

The work experience section makes up the bulk of your resume. Here, you’ll provide your relevant work history, including your position, company, employment dates, and most significant responsibilities and accomplishments. Each accomplishment should be listed in a bulleted list and begin with a strong action verb. In a reverse chronological resume, your most recent position is listed first.

Finally, your education section includes your degrees. It can also include your certifications and training. You’ll list your most advanced degree first, and from there, list your degrees so that the most recent one is listed first. An exception to this is when you’re transitioning from one industry to another or making a career change. In those instances, listing your most relevant degree first is best. 

Additional sections you might include in your resume are Volunteer Experience , Awards, Publications, or Technical Skills . The additional sections you include are based on your personal circumstances.

Hotel General Manager resume example

 Now you know what the vital steps to take to create a powerful resume. For some additional support, here’s a hotel general manager resume template you can use to create your own. 

City, State or Country if international

Phone | Email

LinkedIn URL

HOTEL GENERAL MANAGER PROFESSIONAL

A dynamic, results-oriented Hotel General Manager and offering focused leadership to drive sales and profitability in highly competitive markets. Noted for outstanding communications skills, both with guests and staff; ability to resolve problems quickly and equitably to ensure satisfied customers and happy employees.  Consistently achieve performance goals through enthusiasm, tenacity and initiative.  Manager with the ability to motivate staff members and turn under-producing teams into record-breaking units.   Well organized with a track record that demonstrates self-motivation, perseverance and the creativity to achieve both personal and corporate goals.

CORE COMPETENCIES

Team Building

Hotel Management

Cost Containment

Facilities Management

Staff Training

Guest Relations

Customer Service

Quality Assurance

P&L Management

PROFESSIONAL EXPERIENCE

Dual General Hotel Manager

ZipJob, New York NY | Year to Year

Responsibilities

Directly manage all aspects of operations for two separate hotel locations with a combined 377 guest rooms.

Completely restructured the entire operations team, and all sales and marketing processes.

Championed the full renovation of both hotels utilizing a strict $7M budget.

Led full responsibility for the bidding and hiring of all contractors for renovation and PIP.

Devised and planned all capital expenditures, annual budgets and forecasts; oversaw all volume and profit objectives, P&L, operational strategies and programs.

Developed and launched entirely new menus for the restaurant, room service, and catering; developed outside catering menus for multiple local corporate offices.

Created and established a training program to enhance employee knowledge of best practices, while effectively managing staff and career development objectives.

Successfully acquired and secured a KBR contract for $18.6M over three years.

Increased total rooms revenue by $2.7M, and food & beverage revenue by $1.1M.

Established significant training programs for each department resulting in increased guest satisfaction.

Strategically positioned the properties to grow from a loss of $1.2M to a profit of over $1.3M within 16 months; resulted in a continuously increasing profit of $2.21M to date.

Assistant General Manager

Manager on Duty overseeing hotel operations and upholding Hotel's AAA 4 Diamond Standards during PM shift.

Able to use Human Resources experience to improve operations and performance of hotel and staff.

Coordinated duties of hotel departments including Housekeeping, Front Office, Engineering, and Food & Beverage Teams.

Complete School Name, City, St/Country: List Graduation Years If Within the Last Ten Years Complete Degree Name (Candidate) – Major (GPA: List if over 3.3)

Relevant Coursework: List coursework taken (even include those you are planning on taking)

Awards/Honors: List any awards, honors or big achievements

Clubs/Activities: List clubs and activities in which you participated

Relevant Projects: List 2-3 projects you have worked on

Key hard & soft skills for a Hotel General Manager 

 As a Hotel General Manager, you need to master several skills for success on the job. Your resume needs to highlight a combination of these hard and soft skills.

Hard skills for a Hotel General Manager resume

Hard skills are skills that you learn and are measurable. Here are examples of hard skills you might see on a Hotel General Manager resume:

Strategic Planning

Budget Management

Performance Improvement

Team Building & Training

Leadership Development

Customer surveys

Data analytics

Hospitality certifications

Hospitality management systems

Guest services

Customer service

Soft skills for a Hotel General Manager resume

Though not measurable like hard skills, soft skills are vital for success in most jobs. Here are some of the soft skills necessary for a Hotel General Manager:

Detail oriented

Time management

Organization

Problem-solving

Communication

Adaptability

Collaboration

Interpersonal skills

Conflict resolution

Service-oriented

Summary & last words

Writing a resume that grabs the attention of hiring managers and leaves a lasting impression requires time and consideration. Some necessary elements include considering an ATS, using the correct format and structure, incorporating relevant keywords, and more. You also want to show the prospective employer your ability to succeed with plenty of quantifiable data within your work accomplishments.

The included Hotel General Manager resume template is an excellent example to help you create your own resume that incorporates these items. The template is also developed to be easily interpreted by both computers and humans.

So, now you have tips to write a solid Hotel General Manager resume. Still, you might feel you need a bit more support or don’t have the time to create a resume on your own. If so, consider using our resume writer service.

Introduction to ZipJob: Professional Resume Writers

 As a Hotel General Manager, communication is important when it comes to working with your staff and customers. However, suppose you find it challenging to communicate and write about yourself in a way that shows all your talents and abilities. In that case, you might benefit from working with a team of professional resume writers like those at ZipJob.

 Our team of writers will work with you to ensure you have a Hotel General Manager resume that showcases all your skills and abilities in a way that stands out to hiring managers and bypasses those pesky applicant tracking systems.

Why You Should Make Use of Our Resume Writing Services to Land Your Next Job as Hotel General Manager

Writing an excellent Hotel Manager resume is the first step you need to take to land interviews and your next job. Fortunately, you have a team of writers at ZipJob to support you in taking that first step. You’ll end up with a resume that stands out from other job candidates so that you can move forward with confidence.

Resume Writing Service for Hotel General Manager: Let us write your resume

The ZipJob team of writers has helped 3000+ professionals like yourself develop resumes they can believe in. We have expertise across 65 different industries, including the hospitality industry. If you’re seeking a Hotel General Manager position, our resume writing service will help you get past an employer’s ATS and into the hands of a recruiter or hiring manager. From there, your resume will impress the hiring team, land you an interview, and move you forward in the hiring process. We’re here to partner with you to achieve your career aspirations in the hotel industry. 

Our resume services get results.

We’ve helped change over 30,000 careers.

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Hotel General Manager Resume Sample

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Work Experience

• Forecast the hotel’s monthly financial position by estimating revenues and line-by-line expenses
• Create the hotel’s annual budget and monitor the performance of the hotel throughout the year
• Provide exceptional customer service and verify that all employees of the location are doing the same
• Leads the management of the hotel staff in such a way to increase hotel profitability and customer satisfaction
• Oversees the interviewing, hiring, training, work direction, and performance management of all employees
• Contributes to the successful development of the Staff
• Assist General Manager with annual salary reviews and ensures that all employee wages follow federal, state, and local wage and hour guidelines
• Consistently deliver accurate forecasting projections and timely implement adjustments as required in staffing and other cost centers to ensure profit integrity
• Able to establish property identity relative to the property's history, position and place in its market
• Able to thoroughly analyze/segment the market and establish strategies to penetrate and exceed fair market share
• Knows how to gather/analyze competitive market intelligence
• Experience as a full service GM or Asst. GM / Director of Operations is required
• Provide day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of hotel and brand in the local community
• Making a Connection and showing guests that they are important. Helping them feel at ease by taking time to acknowledge them in a friendly way
• Being Helpful and familiarizing yourself with all the services in the hotel and the local area to answer any question and give guests what they need to find their own way
• Being Efficient by making things easier for guests; multi-tasking when needed
• Making a connection and showing guests that they are important. Make them feel at ease by taking time to acknowledge them in a friendly way
• Reviews and maintains accurate records of hotel’s funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card reconciliations, and registration information
• Embrace and ensure achievement of the property vision through well thought out strategies and actions and by engaging all associates
• Guide the success of property in both quality and service, demonstrate an uncompromising eye for detail, marketing and promotions, public relations, community involvement through dynamic leadership style
• Actively lead and participate in sales presentations, property tours and customer meetings to ensure guest's needs are exceeded
• Consistently deliver accurate forecasting projections for areas of responsibility and timely implement effective adjustments as required in staffing and other cost drivers to ensure profit integrity
• Interview, hire, develop, supervise and counsel department managers and other staff in the effective and efficient operation of their respective area(s)

Professional Skills

• 4 + years with prior hotel management experience, or equivalent combination of education and experience
• At least four to six years with prior hotel management experience, or equivalent combination of education and experience
• With prior hotel management experience, or equivalent combination of education and experience
• Progressive hotel Management experience with proven success in leadership of teams
• Prior leadership over direct sales efforts producing at least 50% market mix of Total Revenues
• Proven success in guest service results
• Ensure completion of safety and security training

How to write Hotel General Manager Resume

Hotel General Manager role is responsible for software, travel, security, training, credit, basic, marketing, estimating, education, administration. To write great resume for hotel general manager job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Hotel General Manager Resume

The section contact information is important in your hotel general manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Hotel General Manager Resume

The section work experience is an essential part of your hotel general manager resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous hotel general manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular hotel general manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Hotel General Manager resume experience can include:

• Ensure the physical condition of the hotel is well maintained
• Manage the frequent guest program
• Excellent communication skills to convey information and ideas clearly, both oral and written, as well as effective listening skills to understand issues and work toward problem resolution
• Intellectual ability to assimilate complex information, data, etc. from various sources and consider, adjust or modify to meet the constraints of the particular need
• Financial acumen required to work with and understand financial information and data, and basic mathematical functions
• Customer Focus to consistently deliver optimal employee and customer satisfaction for the hotel

Education on a Hotel General Manager Resume

Make sure to make education a priority on your hotel general manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your hotel general manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Hotel General Manager Resume

When listing skills on your hotel general manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical hotel general manager skills:

• Good people skills with excellent interpersonal and communication techniques with internal and external customers
• Around 10 years solid experience in hotel sales and marketing with over 5+ years Hotel General Manager experience
• Drive for Results demonstrated through successful performance in prior leadership positions
• Time Management skills to meet commitments across multiple departments and roles
• Experience as a Hotel GM or Assistant GM or Director of Sales
• Ensure guest rooms are spotlessly clean

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Hotel General Manager Resume Samples

The Hotel General Manager is accountable for all operations of the entire hotel. The Hotel GM is regarded as the ambassador for the brand and the hotel and hence the job description of these managers are not limited to any specific set of tasks, but the most common duties listed in the Hotel General Manager Resume include the following – recruiting, training and supervising all department staff, managing budgets, allocating work schedule, maintaining financial and statistical records, handling customer complaints , promoting and marketing the hotel business , ensuring total compliance of operating controls of the hotel, and leading all key property issues such as customer service, refurbishment, and capital projects.

Stamina and reliability are the basic skills that are expected for this job role, apart from these skills, hotel general managers should be having good numerical and communication skills. Knowledge of related software, foreign language and a good understanding of financial aspects would be an advantage. This career line is open for both school leavers and college graduates. Graduates with a post diploma in hotel management have a bright chance of getting this employment.

• Resume Samples
• Hospitality
• Hotel General Manager

Hotel General Manager Resume

Summary : To use organizational skills to assist an office in becoming more efficient and to enter into a new environment to expand experiences.

Skills : Photoshop, Phone Skills, Photography, Adobe Creative Suite.

Description :

• Checked guests in/out and provide exceptional customer service.
• Ensured a wonderful guest experience and solve any issues.
• Worked toward making the hotel meet monthly and yearly budget numbers.
• Processed and code bills, while working directly with owners on controlling expenses and processing payroll.
• Managed the front desk and housekeeping staff and communicate information between shifts.
• Conducted follow-up investigations involving incidents, accidents or complaints on any staff member or party involved.
•  Installed and Monitored Pan-tilt-zoom cameras to ensure integrity issues, better customer service, while ensuring asset protection and hotel safety and security.

Hotel General Manager II Resume

Headline : Professional with high-level management experience, have learned the best way to achieve success is to motivate the resources have with well-defined objectives and empowerment.

Skills : Quick books Pro, Management.

• Assisted in the construction phase, hired and supervision of all staff members to include department managers.
• Managed the various Department Heads Implement the SOPs optimally in the hotel and act as a flagship establishment for the brand.
• Prepared monthly financial reporting, handling complaints, in the last resort.
• Handed over opinions and beliefs, decisions, etc. to the executives.
• Led various internal and external meetings.
• Supervised the fulfillment of the regulations of the employment legalization.
• Promoted the facility and brand through social events and clubs in the community.

Hotel General Manager I Resume

Objective : A performance-oriented Sales & Management Professional with a consistent track record in identifying and developing new business, establishing and nurturing strong client relationships.

Skills : Management, Communication Skills.

• Interviewed, hired, and trained employees; planned, assigned, and directed work, appraised performance, rewarded and disciplined employees, addressed complaints and resolving problems.
• Assisted in creating, implementing, and achieving departmental budgets.
• Utilized established daily wage management techniques, time and attendance payroll management software, and appropriate adjustments.
• Oversaw all P&L management including accounting, banking, purchasing, and payroll administration; completed and presented formal reports daily, weekly, and monthly to ownership.
• Sourced, selected and negotiated with vendors.
• Performed room inspections, assisted with sales calls, and worked closely with the property Franchise Manager.
• Worked on the front desk to save on payroll and to have more personal interactions with guests.

Hotel General Manager/Representative Resume

Summary : Proficient hotel sales and management skills with the ability to support and lead change. Establishing and nurturing strong client relationships.

Skills : Analytical Skills, Problem Solving Skills.

• Managed property operations on a day to day basis to assure optimum performance and continual improvement.
• Coordinated, directed and manage the staff of 45+ employees and everyday hotel operations to achieve profitability, guest satisfaction, and efficiency while maintaining standards set by the company assuring 100% guest satisfaction.
• Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA.
• Responsible for the preparation of property budget and forecasts.
• Managed labor standards and property level expenses to achieve maximum profit to the bottom line.
• Monitored collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks.
• Worked with the Director of Sales to manage all sales activities of the property and meet revenue objectives.

Hotel General Manager/Executive Resume

Headline : Dedicated business professional with outstanding written, verbal and interpersonal communication abilities, organizational/managerial skills desires to work within a successful organization.

Skills : Inventory Management, Hospitality Management, Revenue Management.

• Directed and managed the entire hotel operations and future planning of the hotel.
• Manage P&L/budget, financial plans and control expenditures.
• Established standards for personnel administration and performance, service to patrons, room rates, advertising, publicity, credit, and type of patronage to be solicited.
• Supervise maintenance and renovation repairs/orders.
• Organized sales blitzes to market our product; contributed to the success of the budget.
• Seeks out and targets new customers and new sales opportunities initiate action plan to approach and secure new business for the company.
• Hired and trained staff members to be efficient and give excellent customer service.

Hotel General Manager/Co-ordinator Resume

Summary : Seeking a position with a progressive hotel corporation where can contribute to exceeding the goals and objectives of the company.

Skills : Management, Problem Solving Skills.

• Managed day-to-day operations of a 143-room hotel.
• Supervised hotel functions such as human resources, payroll, front desk, housekeeping, and maintenance.
• Maximized profits through daily review of operational and financial results, set safety goals, and sales.
• Created annual property budgets and analyze performance against budget to identify improvement areas.
• Maintained financial records including accounts receivable (AR) and accounts payable (AP), monthly bills, monthly P&L statements, general ledgers, and variance reports.
• Managed revenue and grew occupancy year over year.
• Improved Cost Per Occupied Room.

Hotel General Manager/Analyst Resume

Headline : Strong experience in collaborating with teams, project management and supporting the building blocks.

Skills : Good people skills. Strong customer service, Logistics.

• Managed a staff of approximately 30 employees including but not limited to housekeeping, front desk staff, maintenance and hotel transportation.
• Prepared the annual budget and controlling expenditures, as well as set and achieved sales and profit targets.
• Conducted performance reviews, corrective action, employee discipline, and exit interviews.
• Negotiated vendor and supplier contracts for various accounts and projects.
• Ensured compliance with State and Federal law, health, and safety codes and other applicable statutory regulations.
• Planned work schedules for employees and reviewed bi-weekly payroll submissions for accuracy.
• Frequently rallied culturally diverse groups toward synergy and marked improved performance.

Asst. Hotel General Manager Resume

Objective : Well trained, extremely motivated professional with progressive limited and full service hotel experience, specializing in hotel and restaurant operations and management.

Skills : Communication Skills, Problem Solving Skills.

• Hired, trained, and managed direct reports within Guest Services, Housekeeping, and Maintenance.
• Responsible for all property-level accounting, including accounts payable and receivable.
• Collaborated and strategized with the Regional Director of Sales through scheduled calls, cold calls, and lead generation.
• Forecasted weekly, monthly, and annual occupancy and revenue.
• Increased guest satisfaction scores by 2 points within Medallia by promptly addressing guest concerns.
• Improved cleanliness scores by implementing daily room inspections and housekeeping incentives.
• Developed a projection and began the implementation of property renovations.

Associate Hotel General Manager Resume

Headline : High energy manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns.

Skills : Customer Service, Sales Management.

• Managed daily hotel operations to achieve planned goals measured by revenue, house profit, and RevPAR index.
• Demonstrated leadership and professional image to associates, guests, sales accounts and within the community.
• Directly managed the front office, food and beverage and housekeeping departments.
• Conducted interviews and hiring of new associates.
• Administered new hire paperwork and maintained employee files.
• Maintained disciplinary measures and recorded proper documentation for accurate record keeping.
• Handled purchasing, inventory control and payroll submission for the property.

Headline : Procured a corporate management position utilizing hospitality, food & beverage, gaming experience and education to create a mutually beneficial business relationship.

Skills : Management, Technical Skills.

• Responsible for the hired, trained and discipline of all hotel staff.
• Responsible for renovation projects, directing, planning, coordinating and safely executed the work with contract documents, schedule, and budget.
• Established an effective employee turnover and retention strategy.
• Raised customer service standards that exceeded guest expectations.
• Budgeted hotel's overall operation by maintaining cost and quality standards.
• Managed hotel's full renovation while continuing to perform regular hotel business operations.
• Conducted disciplinary actions against staff, including terminations.

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