observation in qualitative research pdf

From John W. Creswell \(2016\). 30 Essential Skills for the Qualitative Researcher \ . Thousand Oaks, CA: Sage.

Qualitative Methodologies in Organization Studies pp 33–52 Cite as

Observation Methods

• Malgorzata Ciesielska 4 ,
• Katarzyna W. Boström 5 &
• Magnus Öhlander 6  
• First Online: 14 December 2017

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Observation may be seen as the very foundation of everyday social interaction: as people participate in social life, they are diligent observers and commentators of others’ behavior. Observation is also one of the most important research methods in social sciences and at the same time one of the most complex. It may be the main method in the project or one of several complementary qualitative methods. As a scientific method it is has to be carried out systematically, with a focus on specific research questions. Therefore, we start with practical guide on clarifying research objectives, accessing the research field, selecting subjects, observer’s roles, and tips on documenting the data collected. The observation comprises several techniques and approaches that can be combined in a variety of ways. Observation can be either participant or not, direct or indirect. Further in this chapter, the main characteristics of three types of observations are outlined (the fourth type—direct non-participant—is discussed in the chapter on shadowing). While participant observation follows the ideal of a long-time immersion in a specific culture as a marginal member, researcher conducting non-participant observation takes position of an outsider and tries to distance him/herself from the taken-for-granted categorizations and evaluations. In the case of indirect observation, the researcher relies on observations of others (e.g. other researchers), various types of documentation, or self-observation. The chapter discusses the differences between those types of observation, shows inspirational examples from previous studies, and summarizes the method.

• Participant observation
• Non-participant observation
• Direct observation
• Indirect observation
• Observer’s role

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Umeå University, Umea, Sweden

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Stockholm University, Stockholm, Sweden

Magnus Öhlander

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Ciesielska, M., Boström, K.W., Öhlander, M. (2018). Observation Methods. In: Ciesielska, M., Jemielniak, D. (eds) Qualitative Methodologies in Organization Studies. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-319-65442-3_2

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Qualitative research method-interviewing and observation

Shazia jamshed.

Department of Pharmacy Practice, Kulliyyah of Pharmacy, International Islamic University Malaysia, Kuantan Campus, Pahang, Malaysia

Buckley and Chiang define research methodology as “a strategy or architectural design by which the researcher maps out an approach to problem-finding or problem-solving.”[ 1 ] According to Crotty, research methodology is a comprehensive strategy ‘that silhouettes our choice and use of specific methods relating them to the anticipated outcomes,[ 2 ] but the choice of research methodology is based upon the type and features of the research problem.[ 3 ] According to Johnson et al . mixed method research is “a class of research where the researcher mixes or combines quantitative and qualitative research techniques, methods, approaches, theories and or language into a single study.[ 4 ] In order to have diverse opinions and views, qualitative findings need to be supplemented with quantitative results.[ 5 ] Therefore, these research methodologies are considered to be complementary to each other rather than incompatible to each other.[ 6 ]

Qualitative research methodology is considered to be suitable when the researcher or the investigator either investigates new field of study or intends to ascertain and theorize prominent issues.[ 6 , 7 ] There are many qualitative methods which are developed to have an in depth and extensive understanding of the issues by means of their textual interpretation and the most common types are interviewing and observation.[ 7 ]

Interviewing

This is the most common format of data collection in qualitative research. According to Oakley, qualitative interview is a type of framework in which the practices and standards be not only recorded, but also achieved, challenged and as well as reinforced.[ 8 ] As no research interview lacks structure[ 9 ] most of the qualitative research interviews are either semi-structured, lightly structured or in-depth.[ 9 ] Unstructured interviews are generally suggested in conducting long-term field work and allow respondents to let them express in their own ways and pace, with minimal hold on respondents’ responses.[ 10 ]

Pioneers of ethnography developed the use of unstructured interviews with local key informants that is., by collecting the data through observation and record field notes as well as to involve themselves with study participants. To be precise, unstructured interview resembles a conversation more than an interview and is always thought to be a “controlled conversation,” which is skewed towards the interests of the interviewer.[ 11 ] Non-directive interviews, form of unstructured interviews are aimed to gather in-depth information and usually do not have pre-planned set of questions.[ 11 ] Another type of the unstructured interview is the focused interview in which the interviewer is well aware of the respondent and in times of deviating away from the main issue the interviewer generally refocuses the respondent towards key subject.[ 11 ] Another type of the unstructured interview is an informal, conversational interview, based on unplanned set of questions that are generated instantaneously during the interview.[ 11 ]

In contrast, semi-structured interviews are those in-depth interviews where the respondents have to answer preset open-ended questions and thus are widely employed by different healthcare professionals in their research. Semi-structured, in-depth interviews are utilized extensively as interviewing format possibly with an individual or sometimes even with a group.[ 6 ] These types of interviews are conducted once only, with an individual or with a group and generally cover the duration of 30 min to more than an hour.[ 12 ] Semi-structured interviews are based on semi-structured interview guide, which is a schematic presentation of questions or topics and need to be explored by the interviewer.[ 12 ] To achieve optimum use of interview time, interview guides serve the useful purpose of exploring many respondents more systematically and comprehensively as well as to keep the interview focused on the desired line of action.[ 12 ] The questions in the interview guide comprise of the core question and many associated questions related to the central question, which in turn, improve further through pilot testing of the interview guide.[ 7 ] In order to have the interview data captured more effectively, recording of the interviews is considered an appropriate choice but sometimes a matter of controversy among the researcher and the respondent. Hand written notes during the interview are relatively unreliable, and the researcher might miss some key points. The recording of the interview makes it easier for the researcher to focus on the interview content and the verbal prompts and thus enables the transcriptionist to generate “verbatim transcript” of the interview.

Similarly, in focus groups, invited groups of people are interviewed in a discussion setting in the presence of the session moderator and generally these discussions last for 90 min.[ 7 ] Like every research technique having its own merits and demerits, group discussions have some intrinsic worth of expressing the opinions openly by the participants. On the contrary in these types of discussion settings, limited issues can be focused, and this may lead to the generation of fewer initiatives and suggestions about research topic.

Observation

Observation is a type of qualitative research method which not only included participant's observation, but also covered ethnography and research work in the field. In the observational research design, multiple study sites are involved. Observational data can be integrated as auxiliary or confirmatory research.[ 11 ]

Research can be visualized and perceived as painstaking methodical efforts to examine, investigate as well as restructure the realities, theories and applications. Research methods reflect the approach to tackling the research problem. Depending upon the need, research method could be either an amalgam of both qualitative and quantitative or qualitative or quantitative independently. By adopting qualitative methodology, a prospective researcher is going to fine-tune the pre-conceived notions as well as extrapolate the thought process, analyzing and estimating the issues from an in-depth perspective. This could be carried out by one-to-one interviews or as issue-directed discussions. Observational methods are, sometimes, supplemental means for corroborating research findings.

Qualitative Research: Observation

• Getting Started
• Focus Groups
• Observation
• Case Studies
• Data Collection
• Cleaning Text
• Analysis Tools
• Institutional Review

Participant Observation

Photo: https://slideplayer.com/slide/4599875/

Field Guide

• Participant Observation Field Guide

What is an observation?

A way to gather data by watching people, events, or noting physical characteristics in their natural setting. Observations can be overt (subjects know they are being observed) or covert (do not know they are being watched).

• Researcher becomes a participant in the culture or context being observed.
• Requires researcher to be accepted as part of culture being observed in order for success

Direct Observation

• Researcher strives to be as unobtrusive as possible so as not to bias the observations; more detached.
• Technology can be useful (i.e video, audiorecording).

Indirect Observation

• Results of an interaction, process or behavior are observed (for example, measuring the amount of plate waste left by students in a school cafeteria to determine whether a new food is acceptable to them).

Suggested Readings and Film

• Born into Brothels . (2004) Oscar winning documentary, an example of participatory observation, portrays the life of children born to prostitutes in Calcutta. New York-based photographer Zana Briski gave cameras to the children of prostitutes and taught them photography
• Davies, J. P., & Spencer, D. (2010).  Emotions in the field: The psychology and anthropology of fieldwork experience . Stanford, CA: Stanford University Press.
• DeWalt, K. M., & DeWalt, B. R. (2011).  Participant observation : A guide for fieldworkers .   Lanham, Md: Rowman & Littlefield.
• Reinharz, S. (2011).  Observing the observer: Understanding our selves in field research . NY: Oxford University Press.
• Schensul, J. J., & LeCompte, M. D. (2013).  Essential ethnographic methods: A mixed methods approach . Lanham, MD: AltaMira Press.
• Skinner, J. (2012).  The interview: An ethnographic approach . NY: Berg.
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• Next: Case Studies >>
• Last Updated: Mar 1, 2024 10:13 AM
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Methodology

• What Is Qualitative Observation? | Definition & Examples

What Is Qualitative Observation? | Definition & Examples

Published on March 18, 2023 by Tegan George . Revised on June 22, 2023.

Qualitative observation is a research method where the characteristics or qualities of a phenomenon are described without using any quantitative measurements or data. Rather, the observation is based on the observer’s subjective interpretation of what they see, hear, smell, taste, or feel.

Qualitative observations can be done using various methods, including direct observation, interviews , focus groups , or case studies . They can provide rich and detailed information about the behavior, attitudes, perceptions, and experiences of individuals or groups.

Table of contents

When to use qualitative observation, examples of qualitative observation, types of qualitative observations, advantages and disadvantages of qualitative observations, other interesting articles, frequently asked questions.

Qualitative observation is a type of observational study , often used in conjunction with other types of research through triangulation . It is often used in fields like social sciences, education, healthcare, marketing, and design. This type of study is especially well suited for gaining rich and detailed insights into complex and/or subjective phenomena.

A qualitative observation could be a good fit for your research if:

• You are conducting exploratory research . If the goal of your research is to gain a better understanding of a phenomenon, object, or situation, qualitative observation is a good place to start.
• When your research topic is complex, subjective, or cannot be examined numerically. Qualitative observation is often able to capture the complexity and subjectivity of human behavior, particularly for topics like emotions, attitudes, perceptions, or cultural practices. These may not be quantifiable or measurable through other methods.
• You are relying on triangulation within your research approach. Qualitative observation is a solid addition to triangulation approaches, where multiple sources of data are used to validate and verify research findings.

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Qualitative observation is commonly used in marketing to study consumer behavior, preferences, and attitudes towards products or services.

During the focus group, you focus particularly on qualitative observations, taking note of the participants’ facial expressions, body language, word choice, and tone of voice.

Qualitative observation is often also used in design fields, to better understand user needs, preferences, and behaviors. This can aid in the development of products and services that better meet user needs.

You are particularly focused on any usability issues that could impact customer satisfaction. You run a series of testing sessions, focusing on reactions like facial expressions, body language, and verbal feedback.

There are several types of qualitative observation. Here are some of the most common types to help you choose the best one for your work.

Qualitative observations are a great choice of research method for some projects, but they definitely have their share of disadvantages to consider.

Advantages of qualitative observations

• Qualitative observations allow you to generate rich and nuanced qualitative data —aiding you in understanding a phenomenon or object and providing insights into the more complex and subjective aspects of human experience.
• Qualitative observation is a flexible research method that can be adjusted based on research goals and timeline. It also has the potential to be quite non-intrusive, allowing observation of participants in their natural settings without disrupting or influencing their behavior.
• Qualitative observation is often used in combination with other research methods, such as interviews or surveys , to provide a more complete picture of the phenomenon being studied. This triangulation can help improve the reliability and validity of the research findings.

Disadvantages of qualitative observations

• Like many observational studies, qualitative observations are at high risk for many research biases , particularly on the side of the researcher in the case of observer bias . These biases can also bleed over to the participant size, in the case of the Hawthorne effect or social desirability bias .
• Qualitative observations are typically based on a small sample size , which makes them very unlikely to be representative of the larger population. This greatly limits the generalizability of the findings if used as a standalone method, and the data collection process can be long and onerous.
• Like other human subject research, qualitative observation has its share of ethical considerations to keep in mind and protect, particularly informed consent, privacy, and confidentiality.

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If you want to know more about statistics , methodology , or research bias , make sure to check out some of our other articles with explanations and examples.

• Student’s  t -distribution
• Normal distribution
• Null and Alternative Hypotheses
• Chi square tests
• Confidence interval
• Quartiles & Quantiles
• Cluster sampling
• Stratified sampling
• Data cleansing
• Reproducibility vs Replicability
• Peer review
• Prospective cohort study

Research bias

• Implicit bias
• Cognitive bias
• Placebo effect
• Hawthorne effect
• Hindsight bias
• Affect heuristic
• Social desirability bias

Data analysis in qualitative observation often involves searching for any recurring patterns, themes, and categories in your data. This process may involve coding the data, developing conceptual frameworks or models, and conducting thematic analysis . This can help you generate strong hypotheses or theories based on your data.

Quantitative research deals with numbers and statistics, while qualitative research deals with words and meanings.

Quantitative methods allow you to systematically measure variables and test hypotheses . Qualitative methods allow you to explore concepts and experiences in more detail.

An observational study is a great choice for you if your research question is based purely on observations. If there are ethical, logistical, or practical concerns that prevent you from conducting a traditional experiment , an observational study may be a good choice. In an observational study, there is no interference or manipulation of the research subjects, as well as no control or treatment groups .

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OBSERVATION AS A RESEARCH TOOL OF QUALITATIVE RESEARCH

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