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3 Customer Service Coordinator Resume Examples For 2024

Customer Service Coordinator Resume

Elegant customer service coordinator resume, clean customer service coordinator resume.

• Customer Service Coordinator Resume Writing 101

You often reach beyond the usual customer-facing roles to manage an entire team of customer service employees, ensuring policy compliance and fostering a collaborative environment. You uphold brand positivity, maintaining a great organizational reputation.

But, for all your abilities to organize and manage your team, you may still struggle with your resume. Even if you know what belongs on your resume , where do you put it and how should it look?

We’ve helped tons of people like you work things out and advance in the customer service industry! Start with these resume examples and cover letter writing advice to get things on track.

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What Matters Most: Your Skills & Work Background

The skills you bring to the table are the core of your qualifications as a customer service coordinator. Show that you act as the company’s voice while managing everything from customer relations to staff meetings. Not to mention the programs you use to execute all these tasks!

At your level, you’ll need to provide a list of blended hard and soft skills (like Jira PM and time management) to demonstrate your ability to manage various aspects of the job. Get specific about which programs you use to help streamline the best possible customer strategies!

Be clear and precise with soft skills, too. Don’t use generic terms like “communication”—ask yourself how your communication skills empower you to guide your customer service team and list skills like “negotiation” or “active listening” instead.

For example:

9 Top Customer Service Coordinator Skills

• Outbound Calling
• Active Listening
• Negotiation
• Google Suite
• Time Management

Sample Customer Service Coordinator Work Experience Bullet Points

Your skills show what you know, and your work experience demonstrates your ability to apply them! This section can give you a huge advantage over the competition, so maximize the chance to show your ability to coordinate and positively impact your team.

Now, think of how you can measure that impact. Back every customer service success story with quantifiable metrics like satisfaction percentages, improved project counts, and positive review rates.

Consider how you’ve improved the value and reputation of the company, and use metrics to highlight key examples. Did your social media efforts pay off via better lead generation? Did you initiate a plan that reduced complaint calls?

Check out some samples:

• Conceptualized over 21 solutions for customers’ concerns, decreasing complaints by 29% and increasing satisfaction by 14%
• Created marketing content for social media using Google Suite, increasing online engagement by 13%
• Decorated front office for seasonal and holiday themes, increasing customer engagement by 28% and raising employee satisfaction by 21%
• Implemented annual survey to increase website traffic, increasing time spent on site by 14% and gaining an 87% positive review rate
• Increased vendor numbers by 26% by contacting 82+ vendors via outbound calls

Top 5 Tips for Your Customer Service Coordinator Resume

• Your customer service coordinator resume layout should be organized and easily read. This is your chance to give a visual example of your ability to organize and convey information clearly.
• We can’t stress those metrics enough! They’re the backbone of your credibility, and they need to be solid. Include a variety of points and give context for how you guided your customer service team or skyrocketed retention rates.
• That goes for your experience within prior customer service job roles and for the overarching timeline of your career. Use your work history to tell a story of advancement, growth, and success!
• Besides being generic, vague creds like “people skills” also seem like they should be a given at your level. If you’re a customer service coordinator, be specific about what methods and tools you use to communicate with your team and foster good customer experiences.
• Your job role involves communicating with everyone from internal employees to vendors to customers on every level! Make sure you provide examples from each area to show versatility in your experience section.

Frequently Asked Questions

• While a touch of personality is important, you should keep your resume sleek and professional while seeking a customer service coordination role. It isn’t that you can’t provide your staff with a fun work environment: Just maintain a level of professionalism that tells people to take you seriously.
• Make sure you keep it at a page or shorter. It can be tough to narrow down your extensive experiences or part with a compelling snippet about boosting quarterly sales, but again: This is your opportunity to show how effectively and clearly you communicate your points by pulling everything together.
• Look over the job description again. Then look for any buzzwords or key phrases that jump out and make you think, “That’s me!” Once you’ve integrated those MS Teams and outbound calling skills into your resume, you’re good to go!

• • Exceeded sales targets by 25% on average each quarter
• • Implemented new promotional strategies resulting in a 15% increase in customer engagements
• • Managed high-pressure scenarios, providing exceptional customer service
• • Managed over 50 customer interactions per day, improving overall customer satisfaction by 30%
• • Led problem resolution efforts, reducing complaints by 20%
• • Provided in-depth product knowledge to customers enhancing add-on sales by 15%
• • Regularly met and exceeded monthly sales goals by 10%
• • Maintained the cleanliness and presentation of vehicles resulting in a 20% increase in customer satisfaction
• • Collaborated with a team of 10 to ensure seamless customer service

5 Customer Service Coordinator Resume Examples & Guide for 2024

Your customer service coordinator resume must reflect exceptional communication skills. It is essential to showcase your ability to listen, interpret, and respond to customer needs effectively. Demonstrate your organizational proficiencies and multitasking capabilities in your customer service coordinator resume. Highlight your experience in managing customer inquiries, coordinating with team members, and ensuring customer satisfaction.

All resume examples in this guide

Resume Guide

Designing your customer service coordinator resume: best practices, the experience section of your customer service coordinator resume: your professional journey, highlighting your customer service coordinator skills, highlighting certifications and education on your customer service coordinator resume, crafting the customer service coordinator resume summary or objective: a blend of achievements, aspirations, and uniqueness, additional sections to elevate your customer service coordinator resume, key takeaways.

A common challenge faced by a Customer Service Coordinator when creating a resume is effectively demonstrating their ability to handle high-volume customer interactions while maintaining excellent service quality. Our guide can assist in addressing this challenge by providing concrete examples and action verbs to help articulate these experiences, offering tips on how to quantify achievements, and providing guidance on structuring the resume to highlight relevant skills and accomplishments.

Dive into our comprehensive guide to crafting a standout customer service coordinator resume:

• Discover customer service coordinator resume samples that have secured positions at top-tier companies.
• Master the aesthetics of your resume layout for maximum impact.
• Strategically present your achievements and skills across various resume sections.
• Convey to recruiters why you're the perfect fit for the job.

Recommended reads:

• Customer Support Specialist resume
• Customer Service Associate resume
• Customer Service Agent resume
• Client Partner resume
• Director of Customer Success resume

Before penning down your customer service coordinator resume, consider its structure and format . Here's what you should remember:

• Employ the reverse-chronological format to present your experience, starting with your most recent role.
• Your resume's header should feature accurate, professional contact details. If you maintain a professional portfolio or LinkedIn profile, include its link.
• Keep your resume concise, ideally within two pages. Prioritize relevance over length.
• Unless directed otherwise, save your resume as a PDF to preserve its design.

Upload your resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

Choose a legible, professional font for your customer service coordinator resume, such as Arial or Calibri.

Must-have sections on a customer service coordinator resume:

• A header to list your job title and contact information
• A resume summary or objective which highlights your top career achievements
• A detailed experience section where you emphasize the breadth of your expertise
• A skills box to put the spotlight on your social talents and technical strengths
• An education and certifications section which features your qualifications

What recruiters want to see on your resume:

• Proven experience in customer service roles, demonstrating exceptional communication and problem-solving skills.
• Strong understanding of Customer Relationship Management (CRM) systems, and efficient data management.
• Evidence of high organizational skills, including scheduling, task prioritization, and workflow management.
• Experience in coordinating with cross-functional teams to resolve customer issues promptly and efficiently.
• Track record of improving customer satisfaction scores, renewals, and retention rates.
• Resume Font
• Color on Resume

The experience section is your platform to narrate your professional story. Recruiters scrutinize this section to gauge your unique value proposition.

Here are five steps to craft a compelling experience section:

• Highlight relevant roles, including the company, role description, and tenure, supported by up to six bullet points per role.
• Emphasize tangible outcomes of your contributions, using quantifiable metrics where possible.
• Integrate positive feedback or endorsements to bolster your claims.
• Ensure verb tense consistency when detailing responsibilities.
• Summarize significant achievements relevant to each role.

Explore how seasoned customer service coordinator professionals have crafted their experience sections to secure roles at industry-leading firms.

• Coordinated customer service operations, ensuring timely response and resolution of inquiries.
• Managed a team of 10 representatives, providing training and guidance to optimize performance.
• Implemented a new CRM system, resulting in a 20% increase in efficiency and improved customer satisfaction.
• Developed and maintained relationships with key clients, resulting in a 15% growth in sales revenue.
• Analyzed customer feedback and market trends to identify areas for improvement and implemented strategies accordingly.
• Assisted customers in resolving product-related issues, achieving a customer satisfaction rating of 95%.
• Collaborated with cross-functional teams to streamline processes and reduce response time by 30%.
• Developed and delivered training programs for new hires, ensuring consistent service quality standards.
• Generated weekly reports on customer service metrics, identifying areas of improvement and recommending solutions.
• Participated in the implementation of a live chat support system, leading to a 40% reduction in response time.
• Provided exceptional customer service, maintaining a high customer satisfaction rate of 98%.
• Resolved complex customer issues, escalating when necessary and ensuring prompt resolution.
• Assisted in the development and implementation of a knowledge base system, reducing call duration by 25%.
• Coordinated with logistics and transport teams to ensure on-time delivery, resulting in a 20% decrease in shipping delays.
• Received an award for outstanding performance and dedication to customer service excellence.
• Managed incoming customer inquiries via phone and email, averaging 100+ inquiries daily.
• Collaborated with sales team to identify upselling opportunities, resulting in a 15% increase in average order value.
• Assisted in the development of customer service policies and procedures, ensuring consistent service delivery.
• Researched and resolved billing discrepancies, reducing accounts receivable delinquency by 30%.
• Implemented a customer feedback survey, gathering valuable insights to improve overall customer experience.
• Provided frontline customer support, handling inquiries and resolving issues effectively.
• Maintained accurate customer records and documentation, ensuring smooth operations.
• Assisted in the development of training materials and conducted new hire orientations.
• Collaborated with the product development team to relay customer feedback and suggestions for improvement.
• Achieved a customer satisfaction rating of 92%, exceeding departmental targets.
• Developed and implemented customer service procedures, resulting in a 25% improvement in response time.
• Led a team of 8 representatives, fostering a positive work environment and improving productivity by 15%.
• Implemented a ticketing system to track and prioritize customer inquiries, reducing resolution time by 20%.
• Collaborated with the sales team to identify opportunities for upselling and cross-selling, driving a 10% increase in revenue.
• Participated in a company-wide CRM implementation project, ensuring seamless integration and user adoption.
• Managed customer relationships, handling key accounts and resolving complex issues.
• Coordinated with multiple departments to ensure timely delivery of products and services.
• Developed and implemented a customer loyalty program, resulting in a 15% increase in customer retention.
• Conducted training sessions for new hires and provided ongoing coaching to enhance service quality.
• Analyzed customer data to identify trends and recommend process improvements, resulting in a 20% reduction in customer complaints.
• Provided front-line support to customers, troubleshooting technical issues and providing solutions.
• Collaborated with the product development team to communicate customer feedback and improve product features.
• Assisted in the implementation of a self-service knowledge base, reducing support ticket volume by 30%.
• Led a team of 6 customer service representatives, monitoring performance and providing coaching.
• Received recognition for achieving the highest customer satisfaction rating in the department.
• Managed a high volume of customer inquiries, ensuring timely and accurate responses.
• Collaborated with the sales team to identify cross-selling opportunities and promote product upgrades.
• Assisted in the development of training materials and conducted product knowledge sessions for customer service representatives.
• Implemented a customer feedback survey, resulting in a 20% improvement in overall satisfaction scores.
• Resolved escalated customer issues, maintaining a resolution rate of 95%.
• Oversee customer service operations, managing a team of 12 representatives.
• Implement process improvements to enhance efficiency and customer satisfaction.
• Collaborate with other departments to address complex customer inquiries and provide solutions.
• Develop and deliver training programs to ensure consistent service quality across the team.
• Analyze performance metrics and implement strategies to achieve KPI targets.

Quantifying impact on your resume

• Include the number of customer queries you've handled daily or weekly, which reflects your ability to manage high volumes of work efficiently.
• Specify how many team members you have coordinated or supervised as this demonstrates leadership and management skills.
• Quantify the percentage increase in customer satisfaction scores under your coordination to show your effectiveness in improving customer experience.
• Mention how much time or resources you saved by streamlining processes or implementing changes, indicating your problem-solving skills and efficiency.
• Highlight any sales targets achieved, presenting clear numbers to prove your contribution to the company's financial success.
• Point out the reduction (in percentages) of customer complaints during your tenure to underscore your conflict resolution skills.
• Add any measurable improvement in response time to customer inquiries due to your strategies, showcasing your emphasis on timely service.
• Report on any growth metrics such as an increase in customer base or retention rates that resulted from your efforts, demonstrating the value you can bring to a prospective employer.

Navigating the resume landscape without experience

It's not uncommon for candidates lacking direct experience to secure entry-level positions. Their resumes often share these characteristics:

• They opt for a functional or skill-based format, emphasizing strengths over chronological work history.
• Transferrable skills, gleaned from diverse life and work experiences, take center stage.
• The objective section melds career highlights, the motivation behind the application, and the unique value proposition for the role.
• Skills are tailored to meet basic job prerequisites while also spotlighting any specialized expertise.
• Targeted Resume
• How to Write Your First Job Resume Guide

Boost your resume by focusing on the practical aspects of each job requirement. While it's good to have job-related keywords on your resume, ensure they're backed by action verbs and quantifiable data. This gives recruiters a clear picture of your customer service coordinator professional journey.

Recruiters look for a mix of technical and personal skills in your customer service coordinator resume.

Technical or hard skills are specific tools or software you use for the job. They're easy to spot through your education and work achievements.

On the other hand, soft skills like communication or adaptability show how you work with others. They come from both your personal and work life.

To showcase your skills:

• Have a skills section for technical abilities and another for personal strengths.
• Be clear about your skills. Name the exact tools you use and describe how you've used your soft skills.
• Avoid common terms like "Microsoft Office" unless the job specifically asks for them.
• Choose up to ten key skills and organize them in different sections of your resume.

Make your resume pop with top technical and personal skills that recruiters value.

Top skills for your customer service coordinator resume

Customer Service

CRM Software

Microsoft Office Suite

Conflict Resolution

Project Coordination

Multitasking

Record Keeping

Communication

Problem Solving

Time Management

Organizational Skills

Interpersonal Skills

Stress Management

Don't go all over the place with your skills section by listing all keywords/ buzzwords you see within the ad. Curate both hard and soft skills that are specific to your professional experience and help you stand out.

Your academic achievements, including certifications and degrees, bolster your application. They showcase your skills and commitment to the field.

To effectively present these on your resume:

• Highlight significant academic achievements or recognitions relevant to the role.
• Be selective; prioritize the most relevant and impressive certifications.
• Include essential details: certificate/degree name, institution, graduation dates, and license numbers (if applicable).
• Present your academic background in reverse chronological order, emphasizing the most recent and relevant qualifications.

For further guidance, explore popular industry certifications.

Best certifications to list on your resume

The reputation of the institution or organization granting your certification or degree can bolster your credibility. Prioritize recognized and respected credentials.

• High School on Resume
• GPA on Resume

Whether you opt for a resume summary or objective depends on your career trajectory.

• If you have a rich tapestry of relevant achievements, a resume summary can spotlight these accomplishments.
• If you're relatively new or transitioning, a resume objective can articulate your aspirations and how they align with the role.

Regardless of your choice, this section should encapsulate your unique value proposition, blending your technical and interpersonal strengths.

Resume summary and objective examples for a customer service coordinator resume

• Dynamic Customer Service Coordinator with 7 years of experience in the retail sector. Proven ability to manage high volume customer inquiries and complaints, while maintaining satisfaction rates above 90%. Proficient in CRM tools and conflict resolution strategies. Awarded "Best Employee" for excellent performance.
• Experienced professional with a 10-year track record in the hospitality industry, now aiming to leverage exceptional problem-solving and communication skills in a Customer Service Coordinator role. Fluent in three languages and skilled in using customer service software, previously reduced customer complaints by 30% at last workplace.
• Former Software Developer with a passion for people management, seeking to apply transferable skills into a new career path as a Customer Service Coordinator. Brings forth a strong technical background, superior problem-solving abilities, and effective communication skills. Managed team of 15+ at previous job, enhancing project delivery by 20%.
• Diligent Project Manager shifting careers to become an exemplary Customer Service Coordinator. Comes with a 5-year background in managing complex projects, demonstrating excellent coordination and organizational skills. Known for optimizing processes that led to a 15% increase in efficiency.
• Recent graduate with a degree in Business Administration and a keen interest in customer relationship management. Eager to start a career as a Customer Service Coordinator to leverage strong organizational skills, proficiency in MS Office Suite, and commitment towards achieving client satisfaction.
• Entry-level professional with a bachelor's degree in Communications. Motivated to spearhead a successful career in customer service coordination, utilizing strong interpersonal skills, adaptability, and a solid understanding of CRM systems to enhance customer experiences.

Recruiters often seek candidates who offer more than just the basics.

To stand out, consider adding:

• Interests : Share hobbies or activities that reveal your personality and transferable skills.
• Projects : Highlight innovative work that showcases your expertise.
• Languages : If communication is vital for the role, showcase your linguistic abilities.
• Awards : Feature significant recognitions that underscore your expertise.
• Structure your resume to spotlight career highlights and relevance to the role.
• Keep your resume concise, prioritizing relevant experiences.
• Detail specific achievements that showcase your suitability for the role.
• Both technical and interpersonal skills should be evident throughout your customer service coordinator application.

Looking to build your own Customer Service Coordinator resume?

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10 Customer Service Coordinator Resume Examples for 2024

Crafting a resume for a customer service coordinator role means showcasing your ability to handle inquiries and resolve issues effectively. This write-up offers proven examples and tips to elevate your job application. We'll guide you through highlighting your customer interaction skills, organizational talents, and experience using industry tools that demonstrate your readiness for the position.

• 17 Apr 2024 - 1 new section (Choose strong action verbs) added
• 09 Apr 2024 - 1 new resume template (Bilingual Customer Support Advocate - Retail Industry) added
• 01 Apr 2024 - 1 new section (Show achievements, not tasks) added
• 24 Mar 2024 - 1 new resume template (Technical Support Specialist in Telecommunications) added
• 16 Mar 2024 - 1 new section (Key skills for customer support roles) added
• 08 Mar 2024 - 1 new resume template (Client Relations Manager in Healthcare) added
• 29 Feb 2024 - 1 new section (Quantify your customer service impact) added
• 21 Feb 2024 - 1 new section (Tailor your resume to the job) added
• 13 Feb 2024 - 1 new section (Beat the resume bots) added
• 05 Feb 2024 - 4 new sections, including 'Specific traits for customer service coordinators', added
• 05 Feb 2024 - 5 new resume templates, including Receptionist turned Customer Service Coordinator, added
• 03 Feb 2024 - Article published
• 31 Jan 2024 - Resumes approved
• 29 Jan 2024 - First draft complete

  Next update scheduled for 25 Apr 2024

Here's what top customer service coordinator resumes share.

Showcase Quantifiable Achievements : The best resumes show clear impact with numbers like reduced call handle time by 20% , increased customer satisfaction by 15% , cut down response times by 30% , and managed over 500 customer inquiries weekly.

Match Skills With The Job Description : Include skills you have that are also in the job description. Some strong skills are CRM software proficiency , data entry , problem-solving , order processing , and report generation . Select the ones that apply to you.

Highlight Industry Trends : Good resumes reflect current trends. For a coordinator in customer service, phrases like experience with chatbots and used AI customer tools show you're up-to-date.

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Customer Service Coordinator Resume Sample

Positioning your education section.

If you're applying for the position of customer service coordinator and you've been in the workforce for some time, you should typically put your work experience first. However, if you've recently completed significant continuing education, such as a management course or customer service certification, you should place your education section ahead of your experience. This will immediately signal to employers that you've been upgrading your skills.

For entry-level applicants or recent graduates, your education should take the top spot on your resume. This demonstrates to hiring managers that you've acquired relevant knowledge, even if you lack extensive work experience.

Specific traits for customer service coordinators

When applying for a customer service coordinator position, it's important to highlight your ability to manage multiple tasks and solve customer problems efficiently. Show specific instances where you've coordinated a team or project in the field of customer service, showcasing your organizational skills and team management abilities.

Also, customer service coordinators should possess strong communication skills, both orally and written. Illustrate this by showcasing experiences where you've effectively communicated with a diverse range of clients, employees, or other stakeholders.

Ideal resume length

Keep your resume concise regardless of the position you're eyeing. For customer service coordinator roles, if you're an entry-level hire or mid-range professional with less than 10 years of experience, aim to limit your resume to one page. This showcases your ability to prioritize and communicate information effectively.

If you're a seasoned professional, two pages is suitable. However, ensure all the information presented is directly applicable to the customer service coordinator role. If you're struggling to condense your resume, try a different template, or consider removing older or less relevant sections.

Senior Customer Service Department Head Resume Sample

Highlighting customer service skills.

In the field of customer service coordination, it's important to show that you not only have the experience but also the necessary interpersonal and conflict resolution skills. Showcase examples of when you have dealt with difficult customers or resolved customer-related issues. This will exhibit your aptitude in maintaining customer satisfaction and handling stressful situations.

Also, knowing multiple languages can be a useful asset in a customer service coordinator role. If you're multilingual, don't forget to highlight this in your skills section. Proficiency in several languages can help you connect with more diverse customer bases or teams.

Junior Customer Service Representative Resume Sample

Beat the resume bots.

When you apply for a job as a customer service coordinator, your resume might first be read by a computer before a human sees it. This is due to Applicant Tracking Systems (ATS) which are used to screen resumes. To get past these bots and make sure your resume is seen by the hiring manager, follow these tips.

First, use keywords that match the job description. For a customer service coordinator, include words like 'customer support,' 'service scheduling,' and 'issue resolution.' Second, format your resume simply. Use a standard font, avoid images, and list your experience with bullet points.

• Include 'customer relations' and 'team coordination' to show you have the necessary skills.
• Make sure your job titles and sections are clear, like 'work experience' and 'education.'

Customer Service Coordinator with Social Media specialization Resume Sample

Tailor your resume to the job.

To stand out, make sure your resume speaks directly to the job you want. For customer support roles, show how you handle customer needs and solve problems. You need to show you understand what employers look for and can do the work well.

• Highlight experience with customer service software, like Zendesk or Salesforce , to show your technical know-how.
• If you've led a team, share how big the team was and how you improved customer service. Use phrases like 'managed a team of 10 and increased customer satisfaction by 20%'.
• For a career change, mention similar tasks you've done before, like 'handled customer complaints' or 'solved customer issues' in your previous job.

Receptionist turned Customer Service Coordinator Resume Sample

Show achievements, not tasks.

When you craft your resume, focus on showing your achievements rather than just listing your tasks. You need to prove you can bring value to the team. Think about how you made things better in your past roles.

Before: Handled customer inquiries and complaints. After: Improved customer satisfaction scores by 15% through effective resolution of inquiries and complaints.

Before: Scheduled and coordinated meetings for support staff. After: Streamlined meeting coordination, resulting in a 20% increase in team efficiency and support staff productivity.

Client Relations Manager in Healthcare Resume Sample

Choose strong action verbs.

When you update your resume, using strong action verbs can help you stand out. These words show what you have done in your past jobs. They can make you look more skilled and active at work. Think about what you do as a customer service coordinator and pick verbs that tell your story best.

Before you list your job tasks, think about the verbs that best show your skills. Remember, you want to look like someone who solves problems and helps customers well. Here are some good verbs to use for this job:

• To show you can talk to customers well, use communicated , resolved , assisted , guided , informed .
• When you want to show you can work with others, use collaborated , coordinated , partnered , supported , liaised .
• If you have made things better, use improved , enhanced , streamlined , optimized , restructured .
• To show you are good at planning, use organized , scheduled , planned , arranged , prepared .
• For managing tasks and people, use supervised , managed , oversaw , led , directed .

Technical Support Specialist in Telecommunications Resume Sample

Key skills for customer support roles.

When you apply for a role in customer service coordination, your resume should clearly show your technical abilities. You're not just talking to customers; you're using tools and systems to solve problems and manage their needs. Here's a list of skills you might have and how to include them on your resume.

• Customer relationship management (CRM)
• Data entry proficiency
• Order processing
• Inventory management systems
• Microsoft Office Suite
• Helpdesk or ticketing system experience
• Basic understanding of supply chain operations
• Report generation skills
• Knowledge of product or service troubleshooting
• Email management tools

Include these skills in a dedicated section on your resume. This helps hiring managers see quickly that you have the right tools for the job. It also helps with Applicant Tracking Systems (ATS) that many companies use to filter resumes. If you're good at using CRM software , make sure it's on your resume! This is especially important if the job listing mentions it.

Remember, you don't need every skill listed. Focus on those you are strong in and match the job you want. If you are applying for a position that requires a lot of data work, highlight your data entry and report generation skills . Tailor your resume to the job description and make it easy for the hiring manager to see you're a good fit.

Bilingual Customer Support Advocate - Retail Industry Resume Sample

Quantify your customer service impact.

As a hiring manager, I advise you to show your value through clear numbers. Numbers catch an employer's eye and prove that you know how to measure success. Let's talk about how you can do this.

First, think about your work as a customer support coordinator. What tasks did you do that had a real effect? For example:

• Did you manage a team? If so, how many people were on your team? Say, 'Led a team of 12 associates.'
• How many customer tickets did you handle in a day or week? Maybe, 'Resolved an average of 50 customer inquiries per day.'

Next, consider the results of your actions. Did your work lead to time saved or fewer issues? For instance:

• If you introduced a new process, by what percent did it increase efficiency? You could write, 'Implemented a new ticketing system that cut response time by 30% .'
• Or, if you helped decrease customer complaints, note the percentage drop, such as 'Contributed to a 25% decrease in customer complaints over six months.'

Even if you're not sure of the exact numbers, you can often make a good guess. Think about before and after you made a change. How did things improve? Use numbers like hours saved , percent improvement , or customer satisfaction scores . These details show employers that you understand the value of your work and can bring real results.

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Common Responsibilities Listed on Customer Service Coordinator Resumes:

• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints and issues in a timely and professional manner
• Process orders and returns accurately and efficiently
• Maintain accurate customer records and update information as needed
• Collaborate with other departments to ensure customer satisfaction
• Assist with training new customer service representatives
• Monitor customer feedback and identify areas for improvement
• Participate in team meetings and provide feedback on customer trends and issues
• Assist with special projects and initiatives as assigned
• Continuously develop knowledge of products and services to better assist customers.

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Customer Service Coordinator Resume Example:

• Exceeded customer satisfaction goals by 15%, through strong positive relationships with customers and innovative service solutions.
• Developed and implemented a customer service training manual and corresponding training program, to ensure widespread understanding of customer service policies and procedures.
• Spearheaded the development of a customer feedback system to capture customer data, resulting in a 10% increase in customer retention.
• Optimized customer service operations through an extensive analysis of customer feedback and reports, leading to a 40% improvement in customer satisfaction ratings
• Spearheaded a process automation initiative, decreasing issue resolution times by an average of 6 hours
• Developed an organized system of tracking customer accounts to ensure accuracy of service and boost customer loyalty by 18%
• Streamlined customer query resolution process and policies, resulting in reduced customer wait times by 10%
• Cut customer service ticketing processing costs by 25%, through implementation of an AI-based ticketing system
• Implemented robust customer feedback and incident tracking systems to evaluate process performance and identify areas for improvement
• Excellent customer service and communication skills
• Highly organized and detail-oriented
• Ability to work under pressure and prioritize tasks
• Proven track record of achieving customer satisfaction goals
• Highly experienced in customer feedback and service analytics
• Ability to identify opportunities for process improvement
• Deep understanding of customer service operations
• Proficient in customer service software, CRMs and process automations
• Skilled in developing, training, and transitioning customer service policies
• Adept at problem solving and conflict resolution
• Proven record of managing customer accounts and data
• Communication

Top Skills & Keywords for Customer Service Coordinator Resumes:

Hard skills.

• Customer Service Software (e.g. Zendesk, Salesforce)
• Call Center Management
• Complaint Resolution
• Conflict Resolution
• Data Analysis and Reporting
• Knowledge Management Systems
• Multitasking and Prioritization
• Order Processing and Fulfillment
• Quality Assurance and Control
• Sales Support
• Technical Troubleshooting
• Time Management and Organization

Soft Skills

• Communication and Interpersonal Skills
• Problem Solving and Decision Making
• Empathy and Customer Service Orientation
• Time Management and Prioritization
• Attention to Detail and Accuracy
• Adaptability and Flexibility
• Conflict Resolution and Negotiation
• Active Listening and Feedback Incorporation
• Multitasking and Organization
• Teamwork and Collaboration
• Patience and Tactfulness
• Positive Attitude and Resilience

Resume Action Verbs for Customer Service Coordinators:

• Coordinated
• Communicated
• Prioritized
• Facilitated
• Collaborated
• Streamlined
• Investigated
• Implemented

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Resume FAQs for Customer Service Coordinators:

How long should i make my customer service coordinator resume, what is the best way to format a customer service coordinator resume, which keywords are important to highlight in a customer service coordinator resume, how should i write my resume if i have no experience as a customer service coordinator, compare your customer service coordinator resume to a job description:.

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• Improve your keyword usage to align your experience and skills with the position
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Related Resumes for Customer Service Coordinators:

Customer service specialist, customer service associate, customer service lead, customer service representative, customer service manager, customer support specialist, customer care manager, customer service executive.

Customer Service Coordinator Resume Samples

A Customer Service Coordinator will oversee the customer service representatives and also handle various clerical and sales related duties. The major roles and responsibilities listed on the Customer Service Coordinator Resume include the following – ensuring customer satisfaction, handling customer inquiries , providing administrative support , handling customer questions or queries, processing phone orders, entering data into database, preparing invoices, providing information about the status of the product or service to the customers; and executing sales and office management duties.

Candidates applying for this post should possess strong oral and written communication skills, multitasking abilities and organizational skills; they should be able to handle well the customers’ issues and show proficiency in company’s software and applications. Basic mathematical skills and problem-solving skills are as well needed. Though education requirements vary from employer to employer, a high school diploma or its equivalency is mandatory.

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• Customer Service Coordinator

Customer Service Coordinator Resume

Summary : Highly motivated and experienced administrator and customer service representative. Creative abilities to effectively problem solve. Detail oriented and works well independently and as a team member. Strong communication skills and analytical abilities to identify and resolve customer problems.

Skills : Microsoft Excel, Forklift Operator, Delivery, Project Management, Inventory Control, Customer Service, Invoicing

Description :

• Processed and administered proper contract review for all incoming orders and verified any pricing discrepancies with accounts reps if needed.
• Accurately updated and maintained backlog for customer accounts on a daily and weekly basis for monthly goals to be set.
• Effectively communicated with production and key personnel when orders needed to be expedited or pushed out to ensure on-time delivery of parts.
• Answered incoming calls for expedites, quote requests and any customer conflict that needed to be resolved.
• Worked closely with account reps to keep them informed of any issues regarding the increase or decrease in production, quality issues with parts, shipment issues, and pricing.
• Communicated with shipping and production to prioritize orders when compiling the shipment schedule on a daily basis.
• Lead and organized meetings with key personnel to resolve customer issues pertaining to expedites, increase in production, quality issues, shipment issues.

Customer Service Coordinator/ Key Holder Resume

Objective : Seeking a position in your organization where my customer service skills can be fully utilized. An outstanding individual with the ability to adapt and learn new skills leading to higher positions. A proven leader who brings years of customer service experience, working creatively and effectively to accomplish company goals.

Skills : Management, Customer Service Coordinator, Top Sales Associate

• Worked in synergy with dealer product support centers and other caterpillar teams to optimize new parts opportunities and programs with after-market parts for surface expanded mining equipment.
• Ensured world-class service delivery and dealer support, order maintenance, and issue resolution.
• Served as resource for the disc on product inquiries and order entry, providing appropriate product support aligned with dealer-specific strategies.
• Interpreted dealer sales orders to develop timely, accurate parts sales orders according to dealer specifications and business requirements, and communicate requirements to supply chain.
• Managed open dealer sales orders, maintaining regular communication with internal stakeholders, and implementing an appropriate strategy to meet dealer requirements.
• Analyzed dealer technical and business issues, and routed to appropriate stakeholder for resolution, serving as a liaison between dealer and stakeholder regarding status updates.
• Coordinated emergency machine breakdown support during business hours, working collaboratively with internal stakeholders through resolution.

Customer Service Coordinator III Resume

Summary : To secure a receptionist or customer service position within an established organization, where a strong communication and planning capabilities will be utilized towards improved performance, productivity and profitability.

Skills : Excel, Customer Service, Customer Relations, Social Media Marketing, Social Networking, Retention, Email, Email Marketing, Office Management, Customer Relationship Management, Marketing, Administration, Computer, Organization, Organizational Development.

• Responsible for researching, follow-ups, and resolution of customer accounts.
• Promoted additional products and services by upselling benefits/new features to customers.
• Investigated general inquiries to maximize customer experience with products and services.
• Managed high volume inbound/outbound customer calls to troubleshoot technical issues and provide the first-call resolution.
• Assisted the workforce team with tracking customer call volume to determine the level of call activity on a daily basis.
• Organized monthly department meeting for escalation coordinators to review financial goals/results.
• Managed customer product returns and exchanges, and answered any questions regarding return policy.
• Responsibilities responsible for interacting with customers to answer inquires about products, accounts, and services.

Customer Service Coordinator I Resume

Summary : Dedicated, self-motivated college graduate, offering a solid educational background in business administration and broad- based experience in office/administrative support including customer service within fast paced corporate and social settings.

Skills : Microsoft Office, Microsoft Outlook, Microsoft Excel

• Assisted in the coordination of staffing and management of creative ideas of others achieved goals for department and company, through efficient work practices assist with admissions and financial aid.
• Earned management trust by serving as a key holder, responsibly opening and closing store.
• Managed Sales orders processing, create in SAP and sent customer requirement to the factory.
• Scheduled appointments, as well as follow up appointments, using the appointment manager program.
• Prepare documents and correspondence such as damage claims, credit billing inquiries, invoices and service complaints.
• Accomplishments having a rewarding feeling after helping the students establish the process of pursuing higher education in order to become successful.

Operations /Customer Service Coordinator Resume

Objective : A responsible, stable position in a forward-looking company, with room for advancement and professional growth, commensurate with my experience and abilities Attributes: Supervisory and Training experience.

Skills : Word, Excel, Powerpoint, Customer Service, Data Entry, Filing, Fax, Inventory, Key Account Management, Lotus Notes, Marketing, Networking, Office Management, Project Management, Research, Receptionist, SAP, Training, Typing

• Administer customer accounts and coordinate the follow of orders and organize workflow to meet customer timeframes.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustments within the system, and following up to ensure resolution.
• Notify customers of schedule delays and request relief if necessary.
• Regularly update and distribute reports as required to customers and internal departments understand and manage customer portals effectively and ensure accurate order book alignment with customer order books or portals, reviewing at least weekly and aligning with a customer.
• Provide key customers with high levels of communications and minimizing arrears by active management.
• Ensuring customer contractual commitments are met and executed effectively.
• Create and maintain weekly reports to include kpi's, issues an order book health on key customers.

Summary : Dedicated professional with strong presentation, analytical problem solving skills. Customer -focused, quality-oriented, proactive in resolving issues, exceptional organizational skills, written and communication skills.

Skills : Customer Service, Inspection, Quality, Shipping, Data Entry, Inventory, Document Control, Blue Print Reading, Calibration, Supplier Quality.

• Assist customers daily on account questions such as overall account information, pricing, replacement cost, renewal information etc.
• Additional duties include keying and tracking all renewals from all locations.
• Handling all embroidery through outside vendors, designing emblems for accounts through world emblem.
• Ordering and tracking of all special promotions offered through the service department.
• Ordering daily supplies used by management within the service department.
• Assist in other departments when needed as I am cross-trained for several other positions within the company help train and develop new employees created a report for my regional vice president who then rolled it out to the company nationwide.
• Managed all the filing system for very important documents kept track of office supplies needed.
• Built long-term customer relationships and advised customers on purchases and promotions.
• Served as the main liaison between customers, management and sales team.

Headline : Highly motivated, customer focused professional with extensive experience in customer acquisition and retention. Skilled in creating and growing solid customer relationships. Strong ability to perform needs analysis and account tracking.

Skills : Microsoft Office, Word, Outlook, Excel, Access, CMS, AS400, Calyx Point

• Establish, develop and maintain strong and effective working relationships with internal and external, customers, prospects and visitors to the retail office by providing a consistent quality level of services, which is timely, thorough and responsive to customers and exceeds their expectations.
• Handled daily customer monetary transactions processing needs, and responsible for retail office monetary accounting activities and funds deposit.
• Served as a technology resource for the team by assisting with questions regarding new technology, workstations, software and printers.
• Streamlined the employee training manual for more effective and efficient training.
• Coordinate the scheduling of document reviews and payment plan options call to get the client started.
• Primary responsibility is to assist clients with setting up a payment plan to pay off their tax liens.
• Handled general inquiries from card members resolved customer complaints to ensure satisfaction.

Headline : A highly motivated customer service professional with 10 years of experience in effective communication, technical, and analytical skills to identify and aggressive in the areas of customer satisfaction. Strengths include resolving customers' concerns and issues effectively on first contact. Strong verbal, listening, and negotiating skills.

Skills : Strong Customer Service Support, Cashier, Accurate And Fast Data Entry

• Interacting with the public, giving directions and responding to inquiries.
• Engaging in the continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches.
• Retaining and implementing knowledge of all applicable standard operating procedures, demonstrating responsible and dependable behavior, and is open to change and adapts to new information or unexpected obstacles.
• Served as a central point of contact for all outside vendors needing to gain access to the building.
• Assisting clients with care credit and Banfield charitable trust applications.
• Complete form letters in response to requests or problems identified by the homeowner.
• Communicate with customers about appointments, contracts, pricing, trouble shooting, work orders, and installation dates.
• Helped devolved new policies and procedures within the department to bridge the gap between all phone channel on-boarding agents to create a better customer experience.

Summary : Highly motivated individual with demonstrated level of competence in decision-making, risk management and cost analysis. Possess over five years of professional experience in account management. Superior problem solving ability with focus on driving continuous improvement in the communications between logistics, supply chain and demand management. Demonstrated ability to work effectively with a diverse group of people in an individual or team environment.

Skills : Customer Service, All Microsoft Programs

• Excellent written and verbal communication skills, with an eye for detail.
• Provide support to the sales team, ensuring all sales and service objectives are met.
• Serve as primary contact for key accounts to ensure forecast accuracy goals are met.
• Setting clients up on wellness plans and answering any questions they may have about them.
• Scheduling appointments for clients and creating a cohesive daily schedule for the hospital.
• General office duties include phone, fax, email, daily correspondence and keeping supplies stocked and data entry.
• Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
• Managed high volume inbound/outbound customer calls to troubleshoot issues and provide first-call resolution.

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Customer Service Coordinator resume examples

A modern resume example for a Customer Service Coordinator position. Based on the best resume writing practices.

• No experience
• Specialized

Average Customer Service Coordinator Salary

What is the pay by experience level for customer service coordinator, career paths.

Explore the most common career paths for Customer Service Coordinator. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.

• Customer Service Representative (CSR) View salaries
• Customer Service Manager View salaries
• Customer Service Supervisor View salaries

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Expert guidance to obtain employment as Customer Service Coordinator.

Anyone who hopes to apply for a Customer Service Coordinator profession understands that the correct CV will do roughly fifty percent of the job. To make it appropriate, we highly recommend you to read through our instructions, which we diligently prepared to aid you to prevent frequent complications. Think about your capabilities and experience of Customer Service - these points are considerably powerful in writing a resume.

Common Key Skills and Action Verbs for Customer Service Coordinator

Whenever you mail out your resume to employers or human resources in Customer Service and attempt becoming a Customer Service Coordinator, make sure you highlight certain abilities that are pertinent for the selected occupation. There are numerous action verbs and main capabilities we present for this sphere: receiving support, customer billing, and contract preparation.

Key Skills & Proficiencies

Action verbs, customer service coordinator cv phrases to use.

Boosting your curriculum vitae or making a fresh start with it could need particular effective suggestions and words that can succeed and appeal your possible hiring manager. In case you are presently seeking a career in Customer Service Coordinator, read through your curriculum vitae and make certain that you have applied some key terms and phrases there, including register operations, product and service information, and order fulfillment.

Phrases To Use

Best customer service coordinator resume objective examples.

A necessary aspect of the curriculum vitae for a position of a Customer Service Coordinator has to be an objective statement. Essentially, a reason affirmation is a simple indication of the job encouragement and self-confidence in the Customer Service. It does work more properly if used in the starting part of the CV.

How To Use Resume Examples To Create A Job-winning Resume

Introduction.

It is no longer news that you need to submit a professional resume if you want to improve your chances of getting the job you crave. In this article, you will find out how resume examples can help you with this challenging task. Over the years, statistics have shown that many job seekers find the act of resume writing difficult. Creating resumes that can win you the job you desire can be challenging, especially if you are writing your first resume. However, thanks to the emergence of information technology, you can now say goodbye to the struggles that come with crafting a resume from scratch. Now, there are a wide variety of tested and proven job-winning online resume samples on different resume builders available for you to choose from. This makes it much easier for you to write resumes that will convince hiring managers to give you the job. As you keep reading this article, you will find answers to the following questions:

• What are Resume Examples?

How do I create my own resume with Resume Examples?

How do professional resume examples work, why do we suggest using resume examples, what are the things i should pay attention to when searching for a resume example, can i edit resume examples according to my needs.

Let's get right into the details!

What are Resume Samples?

As the name implies, they are ideal examples of what resumes in different industries look like. For instance, they provide you with suitable resume structures and recommended details to include in your resume. Additionally, they also show you the most effective way to portray your skills and experience to your potential employer. With the aid of these samples, you can create your resume faster and boost your chances of getting the job that you crave. This is why we have gone all out to show you how you can use them to edge out your competition (other job seekers). You will also discover some key details about resumes. Read on!

If you want to prove to your potential employers that you are the perfect fit for a vacant position, you need to create a perfect resume or cover letter. However, there is good news. You don't need to rack your brain to write a job-winning resume. All you have to do is visit a reliable online resume builder, follow a few simple steps, and best. These resume builders give you access to many ideal examples of industry-related resumes you can easily refer to when creating yours. Resume samples provide you with the perfect guide you need to craft a readable and relevant resume. Here is how you can use them to create your own resume:

• Choose samples with resume formats suitable for a specific job or industry.
• Observe how the names and contact information are included and follow suit
• Include your resume objective or summary, following the pattern
• Take a look at how the skills are highlighted and do the same
• Get keywords from the sample and use them in your own resume
• Mention your education using the structure in the example
• Pay attention to the font style and use the same when creating your resume
• Make sure you proofread your resume to confirm if it aligns with the sample you used

After doing this, you can rest assured that you have created a professional resume.

Before explaining how these examples work, let's clear air. They should not be mistaken for resume templates that are ready-made document format designed to help job-seekers portray their career achievements, skills, education, and work experience to their potential employers in an organized and attractive way. Now, the purpose of an example is to provide you with sufficient context, general best practices, and insight on what a resume for a specific industry looks like. Once you have an idea about how writing a specific or targeted resume works, you can improve the way you write your resume. This is how they work in helping you achieve your goals of writing a job-winning resume.

Here's why we recommend you use them:

• Makes writing a top-notch resume Easier

Most of them are written by resume experts

• Helps you to avoid the mistakes most job seekers make

Saves you time

Makes writing a top-notch resume easier.

Writing a professional resume is easier when you use a resume example. It's no longer a hidden secret that some job seekers know little to nothing about creating a resume or cover letter. If you fall under this category, that's no problem at all. Not everyone is great at putting words on paper. So, don't feel bad because you struggle with this aspect. It isn't all doom and gloom.

Here's what you can do to make things better:

Look for samples of resumes related to the industry or position you are applying for and use them as a guide when writing yours. This will improve your ability to write a job-winning resume quickly.

When you use them, you are simply following a laid-down blueprint on the right way to write a resume suitable for any industry. This is because the options you will find on resume builders are crafted by resume experts. These experts possess vast knowledge about the do's and don'ts when it comes to writing a resume. They understand perfectly well what hiring managers look out for when they screen job resumes. For this reason, they ensure that the examples they make available to you on the resume builders are easy to read and well-formatted. They make it possible for you to draw the attention of any employer to your skills, experiences, and accomplishments. You can be sure that writer's block is a thing of the past when you use them as your guide. And the best part is this — you will be able to create a resume that will leave a lasting impression on your potential employers.

Helps you to avoid the mistakes that most job seekers make

One way to avoid the mistakes that most job seekers make is to use a guide for writing resumes. According to experts' opinions, most job seekers make spelling and grammatical errors. In the eyes of your potential employers, these mistakes are red flags that can prevent you from getting the job you crave. Using examples to create your own resume can help you cut out mistakes because you need to pay attention to every detail. By doing this, you can avoid the errors your competitors will likely make in their resumes. This gives you the upper hand.

Writing a resume from scratch takes a lot of time. But it gets better when you use samples because you get to save yourself a few minutes or hours of brain-racking. All you have to do is find a resume ideal for the industry of your choosing and use it to your advantage. Besides saving you time, you won't need to go through as much stress as you would have if you had to start from scratch.

Making a decision to use examples when crafting your resume is one step in the right direction. But before you settle for an example, here are a few things you should consider during your search:

• Ensure they are industry-related resume
• The resume format (Chronological, Functional, or Combination Resume Format). Make sure it is the perfect fit for the position you are applying for.

When it comes to resume writing, you control the situation completely. It is up to you to create a great resume that is well-suited to a particular position or industry. You can use this opportunity to transform your previous job experience into a sensation and catch the eye of your potential employers. If you want to pull this off easily, you can edit samples of resumes. The sole purpose of an example is to provide you with the right context required to craft a resume for a certain industry or job title. Every tip, resume format, or phrase you will find is designed to help you target industries specifically and show your worth. It helps you to prove to your employers that you are a professional who understands the demands of a position and the goal of the company. With the aid of this guide, you can easily draw the attention of the company's management to your skills, dedication, knowledge, and expertise. Regardless of the industry, you plan to begin or continue your career in, there is an example available for you to use. This implies that if you want to impress employers in industries like Information Technology, Real Estate Management, Accounting, and many others, there is one for you to edit according to your needs. No one is left out.

Final Words

So far, we have shared with you all you need to know when using these helpful tools to create your resume. It's now up to you to use all we have shown and explained to you to your advantage. Remember, although writing a great resume can be tasking, you can rest assured that if you use samples on industry-related resumes the writing experience will be much easier. We wish you success in your job hunting.

Targeting other Customer Service? See one of our examples:

• Customer Service Support
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Customer Service Coordinator Resume Examples

Writing a great customer service coordinator resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

Create your resume Select from 7 professional resume templates

If you're looking for inspiration when it comes to drafting your own customer service coordinator resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the customer service coordinator job you're after.

or download as PDF

Essential Components of a Customer Service Coordinator Resume

A well-crafted resume for a Customer Service Coordinator is a critical tool in your job search arsenal. It showcases your skills, experience, and qualifications, serving as your first opportunity to make a strong impression on potential employers. A compelling and well-organized resume can set you apart from the competition.

Key sections of the resume include an objective or summary statement, employment history, skills, and education. Each plays a crucial role in presenting you as the ideal candidate. We will delve into each resume section, discussing their importance and content.

Additionally, we'll provide tips to make each section stand out, capturing an employer's attention. Remember, concise sentences enhance readability!

1. Contact Information

At the top of your Customer Service Coordinator resume, ensure your contact information is visible and accurate, enabling employers to reach out for interviews or further discussion.

Include your full name, phone number, and a professional email address. If relevant, add your LinkedIn profile or professional website, ensuring they are current and professional.

While not always necessary, you can list your city and state if the job requires relocation or specifies a location preference.

Double-check this section for accuracy to avoid missing potential job opportunities.

• Phone Number
• Email Address (Professional)
• LinkedIn Profile (Optional)
• Professional Website (Optional)
• City and State (Optional)

Verify all details are current before submitting your resume.

2. Objective Statement

The objective statement is a brief, targeted introduction that sets the tone for your resume. It should succinctly convey your career goals and how you can contribute to the company's success, reflecting your understanding of the role and your customer service expertise.

An effective objective statement might be: " Dedicated professional with over 5 years of customer service experience seeking a coordinator role to leverage my problem-solving, team leadership, and customer satisfaction skills. "

Align your statement with the job description, emphasizing relevant skills and experiences without resorting to clichés. Craft a compelling objective that differentiates you from other candidates.

• Avoid generic phrases; focus on specific achievements or skills.
• This section can significantly influence your chances of securing an interview.
• Invest time in creating a standout objective statement.

Related : Top Customer Service Coordinator Resume Objective Examples

3. Work Experience

The "Work Experience" section is where you detail your professional history, demonstrating how you've applied your skills in practical settings. List past employers, job titles, dates of employment, and a brief description of your responsibilities and achievements.

Highlight experiences that showcase your ability to manage customer service tasks, such as leading a team, resolving complex issues, or implementing new service strategies.

Quantify your accomplishments with metrics to provide concrete evidence of your impact, like reducing response times or improving customer satisfaction scores.

Use action verbs to begin each bullet point, painting a picture of your proactive approach to your work.

• Coordinated : Managed a team of customer service representatives
• Managed : Addressed complex customer issues
• Resolved : Implemented new customer service procedures
• Implemented : Increased customer satisfaction by 15%

Mention any relevant software or tools you're experienced with, such as CRM systems or ticketing platforms.

List your work experiences in reverse chronological order, starting with the most recent position.

4. Skills and Competencies

The "Skills and Competencies" section highlights the abilities that qualify you for the role. Tailor this section to the job's requirements while showcasing your unique strengths.

• Communication Skills: Essential for interacting with customers, team members, and other departments.
• Problem-Solving Skills: Identifying issues and implementing effective solutions.
• Organizational Skills: Managing multiple tasks and prioritizing effectively.
• Interpersonal Skills: Fostering positive customer relationships to enhance loyalty and satisfaction.
• Technical Proficiency: Familiarity with CRM software and industry-specific tools.
• Attention to Detail: Ensuring accuracy in customer interactions and follow-ups.
• Adaptability: Responding to changes in a dynamic customer service environment.
• Leadership Skills: If the role involves team supervision, highlight relevant leadership abilities.

Review the job description carefully to ensure your listed skills align with the employer's needs.

Related : Customer Service Coordinator Skills: Definition and Examples

5. Education and Certifications

Detailing your educational background and certifications demonstrates your qualifications and commitment to professional development.

• Education: List your highest level of education and any relevant coursework or projects.
• Certifications: Include certifications that validate your customer service skills, such as CCSP or CCSS.
• Continuing Education: Mention workshops, seminars, or training programs that keep your skills current.
• Skills Acquired: Highlight specific skills gained through education and certification relevant to the role.

List your education and certifications in reverse chronological order, starting with the most recent.

Related : Customer Service Coordinator Certifications

6. Achievements and Awards

In the "Achievements and Awards" section, showcase significant accomplishments and recognitions that relate to the Customer Service Coordinator role.

Include relevant examples, such as exceeding targets, enhancing customer satisfaction, resolving complex issues, or implementing efficiency-improving initiatives. Quantify these achievements where possible.

Also, list any honors that acknowledge your exceptional performance, from internal recognitions to industry awards.

Link each achievement or award back to key job skills, demonstrating your preparedness for the role.

• Problem-solving: Highlight instances of successful issue resolution.
• Communication: Provide examples of effective customer or team communication.
• Leadership: Detail situations where you led a team or project to success.

7. References

The "References" section can be a valuable addition, allowing potential employers to verify your work history and suitability for the role.

Include two or three professional references who can attest to your customer service abilities. Provide their name, relationship to you, company, contact information, and a brief description of your professional interaction.

Always confirm with your references their willingness to advocate for you before listing them.

Alternatively, you can state "References available upon request" to save space for more detailed qualifications and experiences.

• Problem-solving
• Communication
• Customer complaint resolution

Choosing the right references can reinforce your candidacy as a skilled Customer Service Coordinator.

Related Resume Examples

• Customer Service Administrator
• Customer Service Advisor
• Customer Service Agent
• Customer Service Analyst
• Customer Service Assistant
• Customer Service Associate

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Service Coordinator Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the service coordinator job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Create and execute performance objectives; meet performance commitments and work within the guidelines of the Milgard Performance Sysatem
• Assist Service Manager in scheduling OM and work order tasks including management of customer-driven priorities
• Highlight problems and issues requiring escalation (to the Manager, Change Management). Identify change trends and communicate to Manager, Change Management
• Assist Service Manager in providing management status reports on daily, weekly and monthly basis
• Work with the Service Manager in process improvement initiatives
• Providing the Service Manager with the reports on workload monitoring
• Monitors work group workload and coordinates changes in work assignments
• Assist Base Management and Sales Manager with resource allocation and planning. Assist Sales Manager in Quarterly Planning
• Develops and monitors members plan of care, to include progress toward meeting established goals and self-management activities
• Work in conjunction with Project Manager to assign and plan engineers for Installation work being mindful of impact to service coverage
• Manages the development of field staff and ensures compliance to company’s Competency Management Program
• Meets with clients in their homes, work-sites, physician’s or hospital to provide management of services
• Works independently under general supervision, requiring normal guidance and review. Provides some technical guidance and work direction to field staff
• Works independently under general supervision, requiring normal guidance and review; Provides some technical guidance and work direction to field staff
• Provide administrative support for Regional Manager, General Manager and/or Property Manager by typing general correspondence, preparing expense reports, etc
• Assist the Senior Property Manager and Property Manager in all tenant and vendor correspondence
• Review reports from tenant system with Assistant Property Manager and/or Property Manager to ensure tenant metrics are being met
• Assist with office management activities, including recruitment and staffing assistance
• Respond to all tenant requests and calls, determine urgency, prepare work orders, and consult with property management as necessary
• Assists property management day-to-day operation of the property in accordance with policies/procedures, management agreements, and client requests. Responsible for obtaining and filing tenant and vendor insurance certificates, maintaining tenant contract list, emergency contact lists, issuing and updating building pass list, and maintaining other records and files pertinent to tenants and vendors
• Provide administrative support duties including; word processing and maintain schedules and files for management and/or other department leaders
• Basic knowledge is use of computers and printers and/or ability to learn appropriate software application(s)
• Good organizational, interpersonal and verbal and written communication skills Knowledgeable in Microsoft Office and business software systems (i.e. SAP)
• Excellent written & Verbal communications with ability to effectively interact with multiple levels of the TycoIS and customer organizations
• Strong attention to detail
• Reliable, honest, trustworthy, good timekeeper
• Internet proficiency and knowledge of web-based applications
• Proficient working in using SAP, ServiceMax and knowledge of Kronos
• Strong computer skills with proficiency in Microsoft Applications
• Strong attention to detail and accuracy
• Demonstrates basic knowledge of a specialty area

15 Service Coordinator resume templates

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• Provide on-the-job assistance and training to others, as requested
• University degree/college diploma
• Rotating shifts covering 7:30am to 7:00pm
• May be required to work some Canadian holidays

Senior Service Coordinator Resume Examples & Samples

• Document preparation for auditing
• Good knowledge 4 core tasks
• Document preparation
• Credit administration
• Post approvals (PAPC)
• May problem-solve escalated issues from others, as appropriate
• Escalate all unresolved processing problems to the appropriate level, as per guidelines, including system, software and hardware failures
• Prioritize work in accordance with policy and severity of service impact to minimize financial/ customer impacts
• Provide advice in the completion of processes within established guidelines and procedures
• Ensure receipt of appropriate approvals/ authorizations in accordance with P&Ps and controls
• Knowledge of Mutual Funds industry
• Segregated fund knowledge an asset
• Working knowledge of Unitrax and Livelink systems

Senior.service Coordinator Resume Examples & Samples

• Good knowledge of MS Excel, Lotus Notes and standard desktop applications used by the business unit
• Strong knowledge and understanding of the business unit's key products and services, processes and controls
• Strong understanding of the business unit's risk and regulatory requirements

Medicaid Service Coordinator Resume Examples & Samples

• Bachelor’s Degree with at least 20 credits in health or human services, or at least 60 credits in Health or Human Services
• One year experience working with the developmentally disabled or one year experience as a Service Coordinator with any population
• Excellent communication skills $
• A Bachelor’s Degree in Social Work or Health and Human Services

Service Coordinator Resume Examples & Samples

• 2+ years of experience in a Customer Service role involving telephone contact
• Microsoft Office/Suite proficient (Word, Excel, PowerPoint, etc.)
• Understanding and sensitivity to cultural differences and needs of the service community
• Solid decision making skills
• 2+ years of working in the Health Services field
• Bi/multilingual
• Solid understanding with Medical terminology
• Daily Cashbook Audit
• Monthly / Quarterly P&L GL balancing
• Review of the MECH infopac reports (ie: RPT 054 / 055 / 056 / 070 / 110 etc.)
• Prepare / process IBUK entries
• Audit and balancing of MECH internal account statements
• Agency Services Internal accounts
• Client Services Internal accounts
• Specialized deals Internal accounts
• London Ireland IBUK entries
• Review and audit of foreign currency cash list and settlements
• Troubleshoot/ resolve most problems independently as per Letter of Authority/ authority levels following policies, standard procedures and processing schedules and deadlines. Maintain appropriate audit trails
• May problem-solve escalated issues from more junior staff, as appropriate
• University Degree/ College Diploma or equivalent work experience
• 1 to 2 years of related experience
• Knowledge of standard desktop applications used by the business unit
• Good understanding of risk and regulatory requirements of the role
• Basic knowledge of departmental systems and applications
• Good knowledge of Lending Products
• Candidates must be 18 years of age
• The ability to walk or stand for the majority of each shift
• The ability to lift up to 50 pounds

Account Service Coordinator Resume Examples & Samples

• Indirect impact - strictly follows established business guidelines of processes set by customer service management team. Resolves most problems without management's involvement but should know when to involve management
• Works closely w/sales, distribution, production and external customers (not all depends on division's preference) to field questions regarding order status
• Daily challenges - didn't receive order, order discrepancy, research for customer, charge back research and shipping information
• Very limited contact with external customers
• Occasionally responsible for training new associates (CSR's) assist new management in learning/understanding accounts and processes
• Minimum 5 yrs customer service experience
• Experience with retailers
• Excel, Microsoft Office packages (email/ word)
• Apparel, footwear and accessory experience preferred
• Product & Process
• Business Performance Management
• Strong knowledge and understanding of the business unit’s key products and services,processes and controls
• Good written and oral communication skills - BILINGUAL (ENGLISH & FRENCH)

Service Coordinator, Centralized Team Resume Examples & Samples

• Ensure all regulatory requirements are met, including compliance with responding to alternate carriers within regulatory timeframes
• Complete the Disclosure Statement and prepare any other necessary forms for the agent to review
• Meet regulatory requirements >95% of the time
• Meet training and tutorial deadlines
• Recommend technology and process advancements that increase effectiveness and efficiency
• Provide day-to-day administrative support for licensed agents
• Ensure all transactions are processed within compliance and corporate standards
• Use EXP AG to route or process paperwork accordingly
• Create/log activities in Siebel to track Reg60 process
• Work with other administrative staff, licensed agents, and management to accomplish goals and maintain workflow
• Reach out to participant’s for remediation of incomplete or missing paperwork
• QC of T/C Life NY Enrollments
• Sound decision making and judgment
• Strong organization, time management and project management abilities
• Excellent teamwork
• Consistently build effective networks amongst internal lines of business
• A proactive agent of change; process improvements and efficiencies
• Strong inter-personal, diplomatic and negotiating skills
• Excellent communication skills (verbal, written, active listening)
• Familiar with Siebel, EXP AG, and our internal systems (UD, Transaction Portal, Resonant, CDMSI OMNI, etc.), Word, Excel, Powerpoint / Visio
• Strong knowledge of state and federal rules governing insurance and annuity sales, primarily replacement and suitability rules and in particular New York’s Reg. 60
• Experience with compliance and examiners (internal and external)
• Knowledge of TIAA-CREF products and financial services
• Knowledge of the TIAA-CREF organizational structure and each area’s responsibilities
• Working knowledge of TIAA-CREF policies and procedures
• Comprehensive understanding of TIAA-CREF regulatory requirements and processing procedures
• Troubleshooting and problem solving
• Highly detail oriented
• Comfortable speaking with clients
• Willing to take accountability and ownership
• Flexible and innovative
• Handle multiple tasks
• 1-2 years of financial services experience required

Technical Service Coordinator Resume Examples & Samples

• Acts as the main service department point of contact for both customers and the sales department
• Technical and personnel management under pressure
• Technical problem solving
• Responsible for coordinating the workload in the workshop
• Give technical support to technicians
• Makes sure that 2 technicians or more are able to repair the same product
• Participates in the technical evaluation of new candidates / intern personnel
• Participates in the technician’s evaluations twice a year
• Possess the technical knowledge to identify and repair complex problem at the network level, ability to detect the source of the problem and to be able to write a report to the engineering department
• Possess technical knowledge to do repairs at the components levels on different user equipment. This include: transmitter/receptor, vehicular terminals, modem on private network, modem 1x/evdo, UPS, encryption system IMBE, DES
• Technical skill to identify the faulty section of a user equipment or network equipment and be able to replace the defective module or card inside a time limit
• Proper dexterity to prepare and install user equipment on sites or in public safety vehicle
• Good presentation and great use of discretion because of the sensitive type of customers
• Good management skills to supervise and lead a team in their day-to-day duties, short and long term departmental project and objectives
• Accountability for overall successful people development and performance management of a team of technicians
• Coordinate activities with other teams to support Bell Mobility’s businesses and networks
• Accountability to monitor key performance indicators (KPIs) and initiate improvement tactics
• Drive alignment with other teams and leads with a best practices mindset
• Provide after hour Management On-call support
• Plan, forecast and recommend work tools necessary for better resource management
• Justify and identify resource constraints/needs to fulfill deliverables
• Lead candidate search and selection process with input from the Manager
• Instill an atmosphere of accountability and responsibility within the team
• Drive innovation by fostering an atmosphere of open communication
• Uses appropriate delegation to create a sense of ownership that empowers individuals
• Develop self and talented individuals by matching growth opportunities with personal interests; create a culture of learning
• Develop process improvements in conjunction with other internal and external associates to eliminate or reduce re-work, ensuring one and done methodology
• Maintain and grow a team atmosphere by acknowledging contributions and celebrating successes
• College degree in a Telecommunication field or 10+ years experience in a telecommunication environment
• Good knowledge of radio communications network - EDACS Trunking / Conventional
• Good computer competencies, specifically Microsoft Office applications and ability to provide documentation, tracking and information for reports/presentations, if necessary
• Must have a valid driver’s license and be able to demonstrate responsible motor vehicle operation
• A clear Bell corporate and Police security/background check is required
• Excellent written, oral and inter-personal skills
• Possess leadership skills with a passion for results
• Self-sufficient and strong ability to adapt to changes
• Telecommunication experience
• Knowledge in TCP/IP Protocol
• Field repair experience
• Shop repair experience
• Previous experience in management or team leadership experience
• Demonstrate outstanding customer service skills

Assistant Field Service Coordinator Resume Examples & Samples

• Minimum of 5 years as a field service technician with experience in the maintenance, troubleshooting and repair to heavy mobile equipment
• Basic heavy equipment operation experience required, for safely loading and unloading equipment, and moving machines around the facility
• Excellent; teamwork, communication (both written and verbal) and computer skills (various software packages) are a must
• Incumbent must have a working knowledge of; SIS web to access parts/repair manuals and other service related information
• Incumbent is required to use the Caterpillar Electronic Technician software to diagnose machine problems, calibrate machine systems and flashing software
• Incumbent must have the ability to read and understand electrical and hydraulic schematics for troubleshooting and repairs
• Basic welding skills for fabrication are required
• Must hold an AC repair certification for heavy equipment
• Ability to maintain and support Prime Power Generators

Aveda Institute Guest Service Coordinator Resume Examples & Samples

• Fulfill role of Guest Relations Team Leader and Assistant Team Leader in his/her absence
• Offer recommendations for improving overall team atmosphere, productivity and proficiency
• 2-3 years previous customer service experience in the service industry

Japanese Speaking Service Coordinator Resume Examples & Samples

• Assume the leadership and the operational responsibility for the resources (from the Operational Competencies) allocated to the customers or services under your responsibility
• With agreement from the Service Manager or Deputy Project Executive, be the customer’s focal point for all aspects concerning service delivery on a day to day basis taking any necessary actions to maintain and to reinforce the quality of these operational contacts
• Own the operational Service or Customer documentation used within the delivery organization and assume responsibility for its update
• Assume responsibility for updating the hardware and software inventories in accordance with asset management processes
• Participate in service status meetings of the delivery organization, providing information and analysis related to the services delivered to the customer and support the Service Manager or Deputy Project Executive in the service status meetings held with the customer
• Raise requirements to the relevant delivery organization functions in order to improve efficiency
• Provide the Service Manager or Deputy Project Executive with reports on workload monitoring
• Participate in contractual customer meetings upon the SM/DPE’s request
• Obtain the Service Manager or Deputy Project Executive's agreement to providing additional resources which may affect costs
• Support the Service Manager or Deputy Project Executive in the establishment of customer satisfaction measurements with regard to due services
• Ensure the coherence of the backup and data recovery plan
• Understands the Service Management processes and systems
• Understands and can explain ITIL disciplines
• Previous PCM experience or has successfully performed in several roles on an account
• Japanese: Fluent

Tenant Service Coordinator Resume Examples & Samples

• 2-5 years of customer service experience
• Strong mathematical capabilities
• Excellent problem-solving skills
• Troubleshoot/ resolve most problems independently as per Letter of Authority/ authority levels following established guidelines and procedures. Maintain appropriate audit trails
• Problem-solve escalated issues from others, as appropriate
• Ensure authorizations and approvals are obtained in accordance with policies and controls
• Coordinate and oversee workflow activities of a team, prioritize and/or change work schedules and work plans within pre-determined deadlines
• Provide on-the-job training, coaching, guidance to others
• Review others’ work outputs and provide input to manager on employee performance
• Operations support groups re system recoveries and implementations
• Other PO business units and lines of business (internal support groups/ business partners) re operational and customer service issues, projects, change implementation or system recoveries
• Governance areas such as Corporate Compliance and Legal to resolve sensitive customer issues and liaise with Corporate Compliance and Legal areas regarding regulatory changes
• Strong knowledge and understanding of the business unit’s key products and services, processes and controls

Event Service Coordinator Resume Examples & Samples

• Demonstrated strong proofreading skills
• Strong focus on delivering exceptional Guest Service
• Ability to develop and maintain a positive working relationship with Cast Members and Clients
• Food & Beverage and/or Resort Rooms experience
• Experience using a Corporate e-mail system
• U.S. based work experience in one of the following areas: Geriatrics, Discharge Planning, Long-Term Care (LTC), Health insurance, Home care environment, Homeless, Addiction or Foster Care
• Experience with multiple Medicaid Managed Care Plan products such as, Family Health Plus (FHP), Eastern Benefits System (EBS), Federal Employee Program (FEP)
• Load transportation for the Group Sales office for group events
• Attend welcome receptions for groups and be able to answer questions regarding Beaver Creek
• No set schedule, but would schedule shifts in advance based on availbility. Would only work a couple of hours at a time
• Will greet guests and answer questions regarding Beaver Creek
• Will need to call the venue when the transportation departs to let them know guests are on the way
• Strong knowledge of the Vail Valley/Beaver Creek - strongly preferred
• Able to read, write, speak, comprehend and understand English fluently - required
• Able to lift and carry 25lbs - preferred
• Previous experience interacting with high end clientele - preferred
• Knowledge of Beaver Creek and/or Beaver Creek Group Sales - preferred
• Able to work nights and weekends; most Saturdays will be required
• An outgoing personality and enjoy dealing with people in person and on the phone

Medispa Service Coordinator Resume Examples & Samples

• Acts as primary support for the Medi-Spa Manager, Clinical Providers and Medi-Spa guests
• Drives service and retail awareness through individual and Medi-Spa designed promotions
• Upholds the LifeSpa Mission, Vision and Core Values, consistently increasing guest retention and service sales and maintain a minimum retail sale per guest
• Demonstrated passion for skin care
• 3 + years of customer service experience in medical spa, medical clinic or spa industries
• Demonstrated proficiency in communication, hospitality and computer skills
• Answering a high volume of telephone queries
• Booking out equipment using the companies system
• Liaising with the warehouse and transport department to create a seamless logistical solution
• Raising agreements, purchase orders and sales invoices
• Liaising with the accounts department
• Pursuing new business to generate company revenue
• Managing and maintaining previous accounts
• Rapport building
• Excellent organisational skills with good attention to detail
• Self- motivated
• Team player and also able to work on your own
• Able to work to deadlines
• Account level role
• Accountable for creating and validating SA&D Checklists and managing timely completion
• Monitor and Adjust “required date” to align to any project schedule changes
• Review / Evaluate submitted checklist for completeness, approve or reject as necessary
• Raise non-compliance issue when checklist not complete and service must be handed over for customer use. Reference risks / actions
• Produce SA&D Process Measurements
• The SA&D Coordinator acts as primary interface between the account and the organisational unit (e.g. IMT/Sector) the DPE and SA&D Checklist executors
• The SA&D Coordinator supports Bles/Jazz/SME roles in daily basis activities
• Coordinates activities of functional areas or of department account leads to ensure that business solution objectives are met
• Assists in interpreting demand forecasts and in planning and delivering of end-to-end services
• Maintains records of account specific service problems and assists in prioritizing work requests
• Assists in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications
• Assists in identifying service improvements to increase customer satisfaction
• Ensures delivery of projects meet client and company expectations and needs
• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in business administration, engineering, information systems or related field preferred
• Zero or more years of support services or project or program experience
• Position on-site in Coppell, TX
• Basic project management skills
• Basic analytical and problem solving skills

Service Coordinator With German Resume Examples & Samples

• Being the customer’s focal point for all aspects concerning service delivery, taking any necessary actions to maintain and reinforce the quality of these operational contacts
• Participating in service status meetings of the delivery organization as well as supporting the Service Manager in the service status meetings held with the customer
• Taking responsibility for updating the hardware and software inventories in accordance with asset management processes
• Raising requirements to the relevant delivery organization functions in order to improve efficiency
• Participating in customer meetings upon the Service Manager request

Administrative Service Coordinator Resume Examples & Samples

• Communicate via telephone, email and in person to internal and external customers to provide guidance
• Act as a gatekeeper for the department and provide support to a large team while handling special projects
• Compile reports and meeting minutes and packets
• Experience with Microsoft Outlook, Excel, PowerPoint, Publisher, Visio, internet research and proof-reading/editing
• Co-ordination and delivery of infrastructure service delivery related tasks
• On-boarding of the Service Delivery elements of the key technology and service partners ensuring support and operating models are aligned with Service Delivery aims and SLAs
• Service delivery of all operational IT services that SSC deliver to divisions
• Support delivery processes in relation to project work
• Support implementation of service management best practice for SSC
• Support ITIL processes in place (Incident Management, Problem Management, Change Management) for all services delivered from SSC
• Manage the Infrastructure change process
• Ensure clearly defined communications channels and escalation processes in place for all SSC services for all divisions
• Manage 3rd party vendors and suppliers that provide services for SSC
• Ensure services meet agreed service levels and are delivered in a process driven fashion
• Ensure that appropriate service levels, KPIs and controls are in place
• Provide regular service level and KPI reports to SSC customers
• Define, drive and implement service improvement plans with customers and 3rd parties
• Ensure supporting OLA/SLA in place with 3rd parties that underpin SSC services
• Ensure service and service level issues are resolved successfully
• Define transition methodology, operational acceptance criteria and other standards for implementation of new services
• Participate in SSC incident management rota
• Provide technical Q/A and leadership in different technology areas
• Servers, storage, virtualisation
• Operational procedures, monitors & daily checks
• Expansive Experience of systems management in a 24 x 7 highly available environment, including ITIL best practices
• Project lead experience
• Technical leadership role in delivering IT systems and solutions
• Be the first Service Management contact point for the delivery organization for all the "operational activities of the customer"
• Assume the leadership and the operational responsibility for the resources allocated to the customers or services under his responsibility
• Participate in service status meetings of the delivery organization, providing information and analysis related to the services delivered to the customer and support the SM/DPE in the service status meetings held with the customer
• Communication/Negotiation - Advise other professionals. Effectively utilize group dynamics. Negotiate to define approaches and goals
• Problem Solving - Recognise complex problems related to functional objectives. Analyse situations and implement solutions, or develop new system elements, procedures or processes. Creativity and judgment applied to developmental work on different projects within the business environment
• Contribution/Leadership - Provide ongoing technical /operational guidance to lead professional work teams, conduct special projects, or manage department(s) (national or international). Understand department/ functional mission and vision. Define and decide objectives within specified business concept or project and may have responsibility for tools and assigned resources. Utilise expertise to directly influence people outside department or function. Sometimes no precedent exists
• Impact on Business/Scope - Accountable for department results and for activities and/or projects involving multi-functional teams. Regularly participate in overall functional program planning. Activities are subject to business measurements, impact customer satisfaction, and impact project costs or expenses
• Professional knowledge related to incumbent's function/business unit and its processes
• Change / Problem Reporting Tasks
• Problem/Issue Management
• Logging of Change tickets within IBM tools
• Extracting detail as required for Audit purposes
• Providing backup/support to Change Management across accounts as required
• Act as a focal point for managing day to day changes in the defined environment(s)
• Review of reporting to identify Problem and/or defects which should be addressed
• Providing backup/support to Problem Management across accounts as required
• Producing Daily Metric Reporting for Change, Problem & Incident Management
• Producing Monthly Metric Reporting
• Failed Change Reporting
• KPI Reporting
• Using proactive activities to ensure agreed level of accuracy
• Process understanding and ability to conceptualise
• Ability to read and understanding SLA's and client contracts
• Ability to work under stress and to tight time frames
• Experienced and competent user of Microsft office products, especially Word, Excel and Powerpoint
• Ability to fully adopt and live IBM values
• Must be a self-motivated, team player
• Customer Service Focus
• ITIL Foundation level certification (min)
• Experience working in an administrative/clerical capacity with a strong customer service focus
• Ability to document grammatically correct notes
• Experience using Microsoft Word
• Experience using Microsoft Excel
• Experience handling many tasks concurrently
• Experience working with demanding customers
• Experience working independently and with a team
• Retrieve daily statistics, and document
• Alerting when SLA are failed
• Measure project performance
• Create and maintain comprehensive project documentation
• Making sure the quality standards are met
• Ensure that the project deliverables are on time
• Advanced English
• French: nice to have
• Process, input & track all new orders and reorders for customers into the first cost computer system. Constant maintenance of all customers orders such as : shoe details, x/f dates, increase quantity, decrease quantity, multiple split orders, customer requirements, UPC labels, special carton markings & case packs, etc
• Constant communication with our China offices regarding order details, updates, customer guidelines/procedures, special pattern details, samples, proformas, letter of credits and shipping information
• Work with Pricing/Sourcing, Product Development, Sales and Technical for new pattern placement detail & price information for status of commitment and deadlines
• Request, track & distribute all customer confirmation samples, ad and test samples. Work with Topline Technical and Customer to communicate customer comments and meet all deadlines for approval comment and material ordering
• Constant communication with customers/buyers/salesmen regarding order details & status, customer guidelines, labels, packing, letter of credits, confirmation samples, updates, delays, shipping, miscellaneous problems & special projects
• Use customer manuals, email updates and website to insure all customer guidelines and requirements are being followed and communicated to China offices and factories
• Process & send proforma invoices for all customers. Follow up on L/C, payment and or price discrepancy issues

Lead Lifespa Service Coordinator Resume Examples & Samples

• Put your best face forward in this high energy position and ensure that every guest has a friendly, inviting and memorable experience
• Serve as primary support for LifeSpa Department Head, Assistant Department Head, Technical Team and LifeSpa guests
• Lead, develop, and oversee the LifeSpa Coordinator team
• Answer all incoming calls, schedule appointments and collecting payment for services
• Drive service and retail awareness and understanding through individual and LifeSpa designed promotions
• Assist technicians to consistently increase guest retention and service sales and maintain minimum retail sales goals
• Goals for this position are based on retail sales, retention and rebooking goals
• High school graduate or equivalent
• 1 - 2 years of customer service/receptionist experience in the salon and spa or retail industry
• 1 - 2 years of experience as a LifeSpa Coordinator preferred
• Passion and commitment to living a healthy way of life
• Pre-advanced Level for Japanese communication skills，able to conduct business in Japan
• Skills of Microsoft Excel and Access
• Abilities to execute with consistency
• Experience of Security control administrative work
• Eye for details
• At least 2 year experience in MS Office operation
• Lotus Notes end user skill
• JPLT1 Certification
• CET4 Certification
• Prepare and review monthly performance metrics
• Follow department SOX controls when processing daily work
• Review client inquires, scheduled or on-demand, troubleshoot/resolve problems independently, escalate all unresolved processing problems to the appropriate level as per guidelines
• Investigate accounting & P&I breaks related to various reconciliations and system entries
• Create, update, and document procedures for applications developed (BMAs), identify new opportunities for improving processes for efficiency
• Act as SME to translate business objectives into plans that can be implemented for small- to midsized initiatives, including process redesign to compliment the change management/ product support strategy for the commodity business unit, adhering to and maintaining established standards and practices; represent technical business needs and requirements in the introduction of new/ revised processes and systems
• Prepare daily and monthly reconciliation activities & reports, provide commentary on discrepancies and outliers
• Provide complete coverage of multiple desks during staffing shortages
• Maintain appropriate audit trails for all tasks
• Bachelor’s degree or equivalentwork experience
• 2 to 3 years of Securities or Finance Industry experience
• Proficient with Microsoft Office applications (Outlook, Excel, etc..)
• Knowledge of the different types of fixed income securities
• Good understanding of thebusiness unit’s risk and regulatoryrequirements
• Good investigation, prioritization, organizational skills

Tech Service Coordinator Resume Examples & Samples

• TS Technician Experience
• High School Diploma or GED or equivalent work experience in a leadership position
• One year of leadership experience dealing with people or a demonstrated ability to lead and/or influence
• Cannot be on an improvement notice higher than a 1st for any category
• Work record of adherence to all company policies, regulations and safety rules
• Provide leadership and direction to Delivery teams
• Provide technical support and participate in the Change Control Board and/or change control process
• Participate in account plan/strategy
• Coordinate APARS/Non Compliance Issues/Compliance status of the assigned customer (GI) end to end
• Primary focal point for Service Management and SSO Team members
• Reporting to management (both local and Service Management)
• Manage regular calls with Service Management (organize meetings, facilitate telco, report results)
• Compliance background (e.g. KCO Testing)
• Good coordinating capability (e.g. dispatching, internal department/group project)
• Self-confident
• Excellent communicator
• Good networking
• Willingness to develop her/himself
• Analytical, decisive and self motivated
• Very strong written and verbal English language communication skills
• The ability to understand technical concepts relating to end to end management of applications and their operating environments
• Comprehensive understanding of BU organization structures, including a comprehensive understanding of the systems management disciplines, functions, responsibilities and products/tools used within different BUs
• Strong team skills
• Maturity, confidence and assertiveness
• Strong negotiation skills
• Technical Support experience in the following disciplines an advantage: Networking, Server, Domino, Web Hosting
• Service Management / Service Operations Management experience in the Incident, Problem, Change disciplines an advantage. Basic knowledge required
• ITIL knowledge / certification an advantage
• The ability to cope with night shift is critical

Service Coordinator With English Resume Examples & Samples

• Providing information and analysis related to the services delivered to customer
• Ensuring the coherence of the backup and data recovery plan
• Understanding of the ITIL disciplines within a commercial environment
• Understanding the Service Management processes and systems
• Self-motivated and able to work independently
• Daily administration,
• Act pro-actively to avoid backlogs

Dreamplace Service Coordinator Resume Examples & Samples

• Expected to learn and uphold the DreamWorks brand standards along with the company’s policies and procedures
• Responsible for finding solutions to a high volume of guest emails from domestic and international locations within a 24-48 hour time frame
• Builds relationships with mall management, photo operators and DWA personnel through weekly email correspondence
• Expected to write and create templates for responses to a multitude of types of issues and inquiries
• Will regularly create reports and logs of daily activity for DreamWorks management teams
• If on location, expected to report any updates, feedback and opportunities to the DreamPlace management teams
• Must be able to multi-task effectively and shift priorities when needed
• Prior guest service experience recommended
• Working knowledge of Microsoft Office, iOS and Google applications
• Extracting data from source files, databases, logs, and other data sources, as required
• Performing queries to extract data from the central data repository
• Creating, maintaining, and modifying the reporting system to improve its accuracy
• Consolidating and structuring data and developing reports
• Creating links between the data sources and the reporting tool
• Upon approval, preparing new custom reports
• Aggregating data from multiple data sources
• Supporting on SLA Manager tasks Skills
• Good analytical skills and ability to read, understand and report metrics
• Knowledge of Excel and Power Point - min. average
• Demonstrating pro-active communications
• Knowledge of VBA, SQL, Access, Maximo would be beneficial

Integrated Service Coordinator Resume Examples & Samples

• Liaise with varying drilling and well operations groups within CABGOC and support their operations
• Liaise with the GE Projects, Malongo & Luanda Aftermarket, Service, Inventory, Rental tooling, Supply Management and Engineering Departments to co-ordinate equipment availability, delivery, storage, maintenance, refurbishment and re-certification and ensure such equipment is prepared and fully fit for purpose to meet the customer's planning schedule
• Liaise with the Offshore Services Department for the allocation of Service personnel for installation and maintenance activities. Assist the Service Supervisor to brief service personnel on scope of work prior to operations commencing and de-brief on completion of operations
• Monitor the effectiveness of SSPE and Flow Control equipment maintenance and refurbishment programs and associated procedures and recommend improvements where necessary
• Actively promote GE and Operator Safety Policy and Procedures. Ensure that all appropriate personnel are aware of Operator requirements for Toolbox Talks and Risk Assessments prior to undertaking work
• Co-ordinate and control GE equipment Planned Preventative Platform Maintenance (PPM) programs in liaison with customer. Scope of responsibility will include co-ordination and management of PPMs on GE and third party Xmas trees
• Liaise with Offshore Service Department for the allocation of Service personnel for installation, PPMs and workovers
• Knowledge of the Order to Remittance processes and inventory management techniques
• Sound business acumen
• Ability to effectively interface with all levels of internal and external customers
• Ability to perform forecasting, scheduling, pricing, warranty administration, and other related activity

Pre-service Coordinator Resume Examples & Samples

• Produce Field Experience Guidebook and prepare student teachers for field experience expectations
• Successful completion of a full course of study in an accredited college or university leading to a master's or higher degree in education
• School teaching and advising experience
• Assigns team members to project
• Reviews project paperwork, complete calls, and forwards project paperwork to Project Administrators
• Logs service start-up and service work requirements in job tracking system
• Strong written and verbal communication skills
• Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred
• Proven experience prioritizing tasks in order to meet tight deadlines within a high paced environment

Field Service Coordinator Resume Examples & Samples

• Process customer communications relative to claims and/or concerns
• Coordinate required input from other departments or vendors to ensure timely resolution
• Take action, within guidelines of company policies and procedures to resolve the claims and document appropriate action to be taken
• When required, issue work orders to manufacturingfor replacement parts, issue purchase orders to vendors for goods or services, issue return goods authorization for return materials, issue of credit requests to customers for work performed or goods returned, dispatch Field Service Engineer to the Jobsite for repairs
• Provide product problem analysis for Manufacturing or Engineering Department action
• Maintain accurate Field Service files and records noting any field changes to product
• Previous experience in a dispatch or call centre environment
• 2 or more years of experience in an office environment
• College diploma in administrative studies or equivalent work experience
• Excellent written and verbal communication skills with both internal and external customers
• Adept to working in a fast-paced, customer oriented environment
• Receiving calls by phone, fax and email and entering customer information into our database (Oracle) for setting up service requests
• Arrange hotels, flights, car rentals, security clearances and site prerequisites for technicians working out of town
• Previous dispatch experience a definite asset
• Proficient within Windows XP
• Experience in Oracle would be very beneficial, however, training will be provided
• Must possess excellent oral, written and typing skills
• Must be able to deal with customers and technicians by phone in a professional and courteous manner
• Have the ability to multitask and use good judgment to prioritize calls
• Receive deliveries and record in the computer system
• Follow-up on leads, lost business, and assist with cold calls
• Coordinate shared equipment for technician use
• Schedule shop services with shared shop technician when services are needed
• Must have strong interpersonal skills, maturity, good judgment, and be capable of communicating with a diverse range of individuals
• Performs receptionist/clerical duties to welcome visitors and patients. Participates in the resolution of customer issues and concerns, assists in managing patient belongings, supports family and visitors in the waiting room and collects necessary data and follows through the appropriate person for problem resolution. Supports overall operating efficiency and effective flow of communication and information throughout the department
• Maintains a current and appropriate awareness of patient admissions and discharges to support a smooth transition. Performs complete environmental checks through the day, provides room orientation, removes clutter, ensures equipment and supplies are stocked, clean, and ready for use. Reports and tracks all equipment, reports repairs, and ensures replacement equipment is available. Tracks and trends issues and reports areas of concern. Ensures an appropriate inventory of patient education materials are on hand
• Follows up on patient and family inquiries regarding scheduled tests, discharge, following up with the appropriate discipline/department to obtain updates. Partners with appropriate caregiver/department and communicates with patient as appropriate
• Maintains adequate levels of office, dietary, and medical supplies and completes requisition forms when supplies need to be ordered. Reconciles supply order upon delivery
• Observes and enforces Quiet Time on the unit
• Assists department with quality and safety projects
• Coordinates community resources, with emphasis on medical, behavioral, and social services. Applies case management standards, maintains HIPAA standards and confidentiality of protected health information and reports critical incidents and information regarding quality of care issues
• Participates with other Case Managers and Medical Directors in regular or special meetings such as Clinical rounds
• Required A Bachelor's Degree in Health Services or Nursing
• Required 2+ years of experience in clinical acute care
• Preferred Other Prior utilization management experience preferred in some geographic regions
• Preferred Other Experience in care of the elderly is required in some geographic regions
• Intermediate Ability to multi-task Bilingual skills a plus
• Intermediate Ability to work independently Ability to work independently, handle multiple assignments and prioritize workload
• Intermediate Ability to create, review and interpret treatment plans Ability to create, review and interpret treatment plans
• Intermediate Other Ability to understands the business and financial aspect of case mgmt in a managed care setting
• Intermediate Demonstrated customer service skills
• Required Licensed Registered Nurse (RN)
• Preferred Certified Case Manager (CCM)
• Required Intermediate Microsoft Word Proficient in Microsoft Office including Excel, Word, PowerPoint, Access and Outlook Express
• Required Intermediate Microsoft Excel Knowledge of or the ability to learn company approved software such as CRMS, Peradigm, InterQual, Sidewinder and other software in order to perform job duties
• Home health, physicians office or public health experience a plus
• Ability to work independently, handle multiple assignments and prioritize workload
• Ability to work independently in various environments
• Proficient in Microsoft Office including Excel, Word, PowerPoint, Access and Outlook Express
• Predict emerging customer needs and develop innovative solutions to meet them
• Develop and manage business plans to achieve objectives
• Lead large, complex projects to achieve key business objectives
• Direct cross - functional and / or cross - segment teams
• Deploy and maintain Applications / Systems
• 3+ years of full Software Development Life Cycle experience
• 3+ years of experience working as a .NET developer
• Prior work experience within Oracle, Microsoft SQL Server or MySQL database
• Prior work experience having performed troubleshooting in a development or production support role
• Understanding of ITIL processes (Incident management and Problem Management)
• Management of incidents & war rooms during business hours
• Application problems & service requests
• Change management
• Audit & compliance
• Product lifecycle management (PLM)
• Performance tuning
• Deployment release quality
• 5+ years Mainframe skills (Cobol, JCL, DB2, CICS, SQL, Endevor, OPC, etc.)
• Incident, Problem, and Change management experience
• Production support, or strong development background
• Exposure to health insurance in some form, ie. Claim Accounting, Reserving, Self-Insured, etc
• Experience with Microsoft Office (Excel, Word, Visio)
• Experience with VSAM, REXX, Focus, AbendAid, QMF, ADR
• Experience with file transfer methods (FTP, SFTP, CFT)
• Distributed skills (.Net, Java, code repositories, ActiveX, classic VB & .Net)
• ITIL Certification or Foundation Certification in Healthcare
• Preferred managed care experience
• Preferred prior utilization management experience preferred in some geographic regions
• Preferred experience in care of the elderly is required in some geographic regions
• Preferred experience in home health, physicians office or public health
• Intermediate ability to multi-task Bilingual skills a plus
• Intermediate ability to work independently, handle multiple assignments and prioritize workload
• Intermediate demonstrated time management and priority setting skills
• Intermediate demonstrated interpersonal/verbal communication skills
• Intermediate ability to create, review and interpret treatment plans
• Intermediate ability to implement process improvements
• Intermediate ability to effectively present information and respond to questions from families, members, and providers
• Intermediate ability to understand the business and financial aspect of case management in a managed care setting
• Intermediate knowledge of healthcare delivery
• Intermediate knowledge of community, state and federal laws and resources
• Intermediate demonstrated written communication skills
• Intermediate demonstrated customer service skills
• Required Licensed Registered Nurse (RN) in state, with no restrictions
• Required maintain required contact hours to fulfill regulatory requirements
• Required Intermediate or stronger Microsoft Word, Excel, PowerPoint, Access and Outlook
• Required knowledge of or the ability to learn company approved software such as CRMS, Peradigm, InterQual, Sidewinder and other software in order to perform job duties
• Achieve and maintain a positive rapport with customers in order to update them of their critical job status within specific timeframes
• Schedule preventative maintenance, installations, and emergency calls while prioritizing the work as appropriate in any given day
• Responsible for ordering parts and expediting orders required for the field service engineers and applications specialists
• Use Oracle to retrieve customer and other installed base information, inventory availability, part order status, all work order updates, and to make changes as required
• Collaborate with the field service teams to drive revenue growth by verifying and collecting purchase orders as well as identifying revenue generating opportunities
• Check with credit department concerning credit status of customer and defined payment method (pre-payment or on account) where customers are liable for payment of support
• Identify opportunities for combining open work to maximize efficiency of field service engineers based on specific criteria
• Display team leadership with the ability to create and drive effective team working
• Highly effective and demonstrated Time Management and Personal Organization
• Familiarity with standard Computer Administrative Tools (Windows, MS Office)
• Knowledge of Oracle is preferable although not required
• Proven ability to thrive in a fast paced, ever changing team environment
• Excellent communication skills to include proven professional, conflict management, and persuasion skills
• Must possess strong problem solving skills
• A “Do It Now” mindset coupled with a strong sense of accountability
• Ability to work a set 9 hour shift anytime between 6am – 8pm
• High School Degree or equivalent with 4+ years relevant experience - OR - Bachelor’s Degree or experience in customer service, call center or coordination environment preferred
• High level of customer satisfaction through responsive behavior and professional attitude
• Knowledge of clinical/medical laboratories preferred
• Regulatory compliance experience preferred; i.e. ISO9001
• Fluency (again verbal and written) in at least two other languages required e.g. French &/or German &/or Italian &/or Spanish
• Greet tenants/vendors and answers office phone
• Receive all tenant requests, log, and dispatch all work orders/complaints to necessary maintenance technician/vendor.Continually work with team on maintaining tenant satisfaction concerning work orders/complaints. Follow-up with tenants promptly
• Interface/follow up with maintenance staff to ensure requests are responded to in a timely manner
• Coordinate all tenants’ building, loading dock and vendor access needs with security and/or maintenance technicians
• Assist the team with all scheduled vendor service notifications to building and tenants
• Monitor AR report and follow-up with correspondence in accordance with the AR policy and procedure. Update the AR report by the 20th of each month with comments
• Maintain filing of all letters and tenant statements
• Organize office files to ensure proper filing of records. Includes tenant, vendor and accounts payable
• Create tenant, vendor and capital files in accordance with procedures
• Maintain updated tenant and vendor contact lists
• Maintain and track tenant and vendor certificates of insurance
• Manage and order supplies for the office
• Assist in preparing the monthly reports and annual business plans as requested. For monthly report, print out the operating statements on consolidated and property level for Pool A and Pool C on the first of each month and organize and bind one copy of the report for the Client
• Assist with the file maintenance of IMPAK. Properly update and attach maintenance records
• Coordinate and schedule tenant events in accordance with approved budget. Senior Property Manager to assist with details and dates
• Strong organizational and prioritization skills
• Superior computer skills (Microsoft Word and Excel)
• Prior experience in real estate preferred
• A Bachelor’s degree is strongly preferred
• Daily Administration of activities in a pressurized environment
• Taking a high number of internal and external phone calls while working to agreed service levels in the SSC
• Work with the Senior Schedulers, Remote Engineers, SSC Managers and Service Delivery Managers to assure mid and long term resources meet requirements regarding geographical coverage, skill sets and channel mix
• Liaising with Sales and Support delivery managers on all planning & customer issues. Feedback on process and guideline adherence of sales and onsite support activities
• Identification and escalation of logistics issues
• Ensuring all working relationships follow Agilent Technologies Standards of Business Conduct
• Experience with and effective use of planning and administrative tools ( SAP is preferable)
• Strong English language skills (verbal & written)
• Being a team player and being able to take ownership
• Helping your colleagues with a positive attitude
• Ability to thrive in a highly pressurized and demanding multitasking environment, responding to sudden changes of priority and to manage escalations
• Ability to set customer expectations
• Ability to work independently and without direct supervision
• Arrange for the initiation of in-home services within 2-3 days from receipt of client agreement including completion and coordination of Client/Home Care Aide schedules
• Forward Preferred Worker contact information to training department for on-boarding and maintains continued communication and monitoring through permanent staffing
• Transitions Clients to appropriate Service Coordinator Team upon completion of start of care and assignment of permanent Home Care Aide
• Facilitates communication between Clients, Home Care Aides, and Branch and documents correspondence accordingly
• Communicates changes in Client service needs to referral agency staff and branch management
• Manages and updates IQA, Pending and SOC Incomplete reports
• Evaluates skills of Home Care Aides and provides additional training as needed
• Conducts in-home visits to Client residences to assess service as needed
• Resolves Client complaints within the scope of authority, escalates concerns to QAS as needed
• Implements employment practices consistent with Company policy and the provisions of applicable collective bargaining agreements
• Performs annual evaluations of the Home Care Aides in meeting Client needs
• Notify Branch Manager of significant events related to service delivery
• Complies with all program and Company requirements and remains informed of changes in either
• Solid verbal and written communication skills with all levels
• Ability to identify Client needs within the context of in-home services authorized by referral agencies
• General knowledge of the in-home personal care needs of the elderly and/or disabled within the context of their social environment
• General knowledge of data entry in an MIS environment
• Ability to complete tasks and comply with program policies and procedures within a multi-phased, fast-paced environment
• Ability to interview prospective Clients to provide in-home services
• Ability to conduct training sessions with home care aides in group settings or individually
• Ability to resolve Client/home care aide concerns within referral agency parameters
• Communicate professionally with Milgard external customers and internal customers regarding product and business issues
• Create and execute Milgard Performance System objectives, meeting MPS commitments and working within the guidelines of MPS; reflects Milgard business values and the Milgard philosophy in all business interactions
• Previous window sales and/or customer service preferred
• Read, write and understand the English language
• Computer literacy and ability to learn new computer software programs
• Create and execute Milgard Performance System objectives; meet Milgard Performance System commitments and work within the guidelines of Milgard Performance System
• Reflect Milgard business values and the Milgard Philosophy in all business interactions
• Adhere to safety policies and procedures related to all facets of job
• Proper usage of personal protective equipment
• Ability to work in, and promote a team environment
• Review the geographic location of each kitchen service assignment and assign Service Technician accordingly
• Maintain and update Oracle activities, monitor and resolve any past due issues relative to service activities
• Communicate field trends to field service personnel, Order Preparation Specialist, sales, warehouse or operations staff
• Generate Oracle service status reports to assign resources to appointments
• 1 year Prior customer service experience
• Ability to read blueprints or layouts
• Proficient computer skills required including Microsoft Office Suite
• Excellent organizational skills, including ability to multi-task and prioritize workload
• Excellent verbal and written communication skills with the ability to interact with external customers
• Demonstrated capability to resolve conflict over sensitive or complex issues
• Familiarity with the cabinet industry and product
• 2 years prior construction experience and/or kitchen cabinet customer service skills
• Prior trim carpentry and/or kitchen installation experience

Guest Service Coordinator Resume Examples & Samples

• Enthusiastically welcome our guests anticipate their needs and respond promptly with your personal spirit, however busy and whatever time of day
• Interact with and entertain our guests
• Take initiative to go beyond the ordinary to resolve guest complaints and create loyalty
• Escort arriving guests, provide history tours of resort and orientations to the guestrooms
• Share stories of personal experiences and provide recommendations brochures, maps and collateral on guest activities, attractions and places of interest
• Coordinate guest requests, reservations and miscellaneous tasks as required
• Assist guests with transportation needs
• Park and retrieve guest vehicles
• Valid (state) driver’s license
• Good driving record
• Experience. Previous experience passionately providing service to others and driving all types of vehicles
• People Person. The best part of serving others is creating experiences for them that go beyond the expected
• Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing
• A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and has an impeccable driving history
• Regularly monitors and communicates to the field force the latest news regarding technical bulletins and developments, including standards and best practices
• Lead field force in complaint handling and training and acts as second line support in complex complaints
• Regularly monitors and analyzes CRM and manages regular updates on visits, products, equipment, training, approvals, opportunities, threats and complaints handling
• Communicates updated technical data to appropriate channels
• Manages demonstrations of paint / non-paint and transfers the knowledge on processes as well as on technical problem solving to the customers
• Coordinates and supervises the product test market evaluation in the allocated countries
• Coordinates and monitors the implementation of new products / technologies, color, services and processes within sales
• Monitors and reports on the changes in the legislation influencing the SMU
• Communicates the analyses of and provides information to the field force and central management on the competitors’ products and systems
• Represents the company in external industry institutions regarding the SMU in the allocated countries
• Assess the level of technical skills of the field force and customers and proposes the action plan to address development
• Deliver training modules and tools
• Supports the functioning and monitors the condition of the training center ensuring compliance with stated guide from Regional Technical Service Manager
• Supports implementation of SMU solutions within the area of services
• Cooperates with Key Account Managers and Business Consultants on technical projects and activities
• Works together with Technical Specialist on product analysis
• Collects, filters and prioritizes product-related issues and needs occurring in the region with feedback of complaints handling
• Gets familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct/HSE standards and acts in compliance with all their regulations
• Ensures a job profile is in place, sets objectives for team members, reviews development and provides clear, open and constructive feedback on performance combined with the appropriate actions
• Strengthens the talent pipeline by developing talent and regularly assesses and discusses talent and internal movement. Continuously monitors and evaluates retention risk
• Stimulates, manages and follows through on employee engagement and builds on the workforce to reflect the societies and markets in which we do business (D&I)
• Creates an open environment in the team where all people can perform at their best and stimulates the development of others and ensures an engaged finance team
• Ensures reporting line is fully informed and acts in line with HSE and Compliance regulations
• Manages and plans relevant (departmental) budget and proactively manages the costs
• Reports on progress on a continuous base
• BA degree in chemistry or engineering related field
• Minimum of seven (7) years technical and applications experience in the coatings industry
• Hands on experience with industrial processing equipment; especially bell application technology
• Strong interpersonal skills with the ability to train on automated equipment (laboratory scale) and share technology knowledge, skills and ability with team
• An excellent communicator; both written and verbal with good presentation, networking and interpersonal skills
• Able to work well with others to deliver team results
• Able to develop relationships at all levels both with clients and internally working in a multi-cultural environment
• A good decision maker with planning and organizational skills
• Able to work under the pressure of deadlines
• Results orientated, able to keep focused and motivated when challenges occur
• Ability to travel upwards of 50% of time, including domestic and international travel
• Must possess a valid Driver's License
• Coordination of Situation Management Bridges for IBM, American Express Technologies, AT&T, associated Technology vendors, and direct or vendor Business partners
• Publication of Service Disruption Notification Document summary of outages provided to American Express and IBM leaders for incident timings, known business impacts, high level overview of key events, and engaged owners for initial problem analysis
• Adherence to published Escalation, Quick Reference Guides, and Remediation processes
• Compose correspondence and other communications
• Organize and maintains file system and files correspondence and other records
• Assist in scheduling employee training and maintain training records
• Compile, review, and distribute reports
• Prepare purchase requisitions and receive invoices within financial system
• Collects and reviews accuracy of timesheets
• Conduct research, compile and type statistical reports
• Coordinate and arrange meetings, prepare agendas, reserve and prepare facilities, and record and transcribe minutes of meetings
• Order and maintain supplies, and arrange for equipment maintenance
• Provide administrative support for other departments as needed and as time permits
• Actively triages calls and inquiries from customers
• Maintains and confirms the accuracy and completeness of Technicians’ open work orders for the NE Region
• Ensures service orders advance to audit status so proper billing may occur
• Reconciles various CRM reports on a monthly basis
• Assist with quotation preparation, as required
• Acts as the point of contact for customers when follow-up on PO or billing issue arise
• Maintains a positive rapport with customers and updates customers on critical job status within specific timeframes
• Use the Clearview system to retrieve customer and related information, inventory availability, part order status, all work order updates, and makes system data changes as required
• Collaborates with the field service technicians and customers to verify and collect purchase orders
• Assists and coordinates office functions to assure a productive work environment
• Assists with the closure of service jobs, as needed, in order to invoice customers for work completed on a timely basis
• Communicate effectively with other ASCO departments to resolve issues that may arise (e.g., Billing, Inventory, other Service regions, HR, etc.)
• Address and resolve customer inquiries and obtain customer feedback proactively. In cases where the solution may not immediately present itself, the Coordinator will pass the information to the proper team member to ensure the solution is acquired for the customer
• Attends monthly webcast/conference call with technicians for bilateral communication of issues and topics of interest
• Assist Supervisor with the order and acquisition of parts and materials for upcoming projects or maintenance
• Ability to work from 9:00 AM to 5:18 PM Monday through Friday
• Flexibility to work overtime if coverage needed
• Proven ability to handle multiple demands with a sense of urgency, drive and energy
• Effective time management and organization skills
• Excellent work initiative and follow-through skills
• Ability to work in a team-oriented environment that is fast paced and demanding
• Communicates in a positive and professional manner with customers and colleagues
• Bachelors' degree preferred, or multiple years relevant work experience
• PC Skills with in depth knowledge of Microsoft Office Suite
• CRM experience preferred
• Strong working knowledge of JDE and Clearview systems preferred

Service Coordinator, Cummins Rocky Mountain Resume Examples & Samples

• High School Diploma or GED is required in addition to a minimum of two (2) years of related experience and/or training, or equivalent combination of education and experience. Associates Degree preferred
• Minimum 2-4 years previous experience
• Minimum 2-4 years previous customer service/contact experience
• Proficient computer and typing skills specifically in the use of Microsoft Windows, Word, Power Point, Customer Data Base and Lotus Notes
• Technically competent in diesel engines / generator repairs
• Superior communication skills, positive attitude and professional in demeanor and appearance
• Trained in use of applicable Forklift
• Must be able to follow Company procedures and standard operating procedures
• Must be honest, reliable, and dependable, and have a positive attitude
• Must be able to work well under occasional pressure or within deadlines
• Must be able to work well independently or with others in a team environment
• Must have a record of good attendance and performance at prior jobs
• Monitors and evaluates subordinates' duties and approaches to provide high quality care to QI members
• Appropriately triages and assigns QI cases to designated Service Coordinators
• Manages the caseload distribution to ensure compliance with identified QI caseload ratios and population mix
• Ensures Service Coordination staff members are compent in their skills by providing ongoing training and monitoring programs to document training activities and demonstrated competencies
• Ensures ongoing adherence of subordinates and of self to Kaiser's Principles of Responsibility
• Develops and utilizes subordinates to provide high quality member services at lowest controllable costs
• Maintains staffing balance in order to provide cost effective, optimum, quality member care
• Provides and/or oversees service coordination to both QI community and institutional members. Completes and/or oversees the Face to Face Health Functional Assessment and Service plan development
• Effectively communicates with internal and external stakeholders to ensure that service coordination is provided across the continuum of health care needs in the community, hospital, skilled nursing facility or institution
• Maintains required documentation using KPHC electronic health record. Updates members' service plan; updates and documents assessments and health care in medical records to indicate progress, changes and continuity of care and/or reviews subordinates' documentation to ensure adherence to documentation standards
• Identifies departmental learning needs. Arranges in-service programs and conferences. Shares administrative and clinical expertise to improve knowledge and skills of personnel
• May perform member care to the extent necessary to maintain clinical expertise, competency, and licensing necessary to fulfill job responsibilities and to direct the provision of care to QI members
• Provides direct member care on an as needed basis. Provides services that are within scope of license and in compliance with all legal, regulatory, and policy requirements relevant to clinical role performed
• Incorporates the KP Nursing Vision, Model and Values throughout their Nursing Practice
• Hires, trains, supervises, counsels, disciplines, and terminates assigned staff as appropriate
• Communicates goals, objectives, accountabilities, priorities, and authority parameters to assigned staff
• Minimum three (3) years nursing experience
• Minimum one (1) year service coordination/case management experience in a hospital, clinical or community setting
• Minimum one (1) year supervisory/lead or charge nurse experience
• Experience with state regulatory agencies regarding Community /service coordination preferred
• Experience with Home and Community Based Services preferred
• Experience with electronic medical records (EMR) preferred
• Knowledge of Kaiser systems preferred
• 1+ year of experience working with the Developmentally Disabled population or 1+ year of experience as Service Coordinator with any population
• Bachelor's Degree with at least 20 credits in Health or Human Services
• Bachelor's Degree in Social Work or Health and Human Services field
• Bilingual (English and Spanish)
• Completely own an Incident or Service Requests throughout its life cycle and drive it until closure (For In Scope Incidents) Improve user satisfaction through better communication and notifications Improve service delivery performance and overall service quality at Service Desk Ensure compliance on tickets (Adhere to process compliance) Responsible for monitoring queue(s) within ServiceNow during business hours Assess IBM End to End team resources and capacity Monitor existing tickets and escalate to management if at risk of missing the Service Level targets Initiate or receive the transfer of misrouted tickets , and determine if correctly assigned Establish regular meetings with non-IBM team leaders to discuss ticket management and queues Meet regularly with IBM 3rd Line resolver team managers to prioritize tickets and track progress Establish and maintain a relationship between SD and non-IBM teams Maintain agreed contact/escalation/communication policies with all non-IBM resolver teams Establish the Escalation Team, who will own and track Escalations and Expedite Requests End to End Ticket Manager will take ownership of the tickets which have been transferred excessively and ensure it is addressed by the appropriate resolver group until closure Publish performance of all resolver groups; with the ability to sort by region
• Ensure the User receives daily updates on the progress of Escalated/Expedited tickets
• Escalate to End to End Ticket Manager any ticket at risk of breaching the SLA
• Engage the relevant resolver group before ticket breaches the SLA
• Engage and escalate to End to End Ticket Manager when they do not receive any response from the resolver groups
• Escalate to End to End Ticket Manager any ticket not accepted into clear ownership by resolver team
• 2+ years of experience in Clinical Acute Care
• Knowledge of Healthcare delivery
• Knowledge of community State and Federal laws and resources
• Working knowledge of software, such as CRMS, Peradigm, and InterQual
• Microsoft Office/Suite proficient (Excel. Word. PowerPoint. Access and Outlook)
• 1+ year of experience in current Case Management
• Preferred Prior utilization management experience preferred in some geographic regions
• Preferred Experience in home health, physicians office or public health
• Ability to multi-task Bilingual skills a plus
• Ability to implement process improvements
• Demonstrated written communication skills
• Required Licensed Registered Nurse (RN) in state of operation
• Required Maintain required contact hours to fulfill regulatory requirements
• 2+ years of experience in clinical acute care
• 1+ year of experience in current case management
• Certified Case Manager
• Managed care experience
• Prior utilization management experience
• Experience in care of the elderly is required in some geographic regions
• Manage Front Desk Reception – Courier, Mail and Visitors
• Accounts Payable
• Coordinate / Manage RGO events/seminars
• Manage issues with vendors, repairs, i.e. printers, office equipment, etc
• Manage Supplies – order and ensure they are kept up to date
• General updating of shared drive, internal phone listing, group distribution lists
• Back up other service coordinators
• Complete Advisor updates to Group links
• Prepare Alpha kits for new Advisors
• Spreadsheet and Monthly e-mail to Advisors
• Maintain Renewal Special Handling
• Print and bind Small Signature Proposal
• Mail Alpha Quote CD to Advisors, and update Alpha Quote CD spreadsheet
• Manage the TVP quotes mailbox
• Order Reports / renewal reports
• Prepare power point presentations for AE and SR
• Prompt response and/or acknowledge of receipt of phone/email messages from internal/external clients,
• Taking ownership of issue until resolution
• Ability to manage high volumes
• Strong communication (written and oral)
• Good knowledge and understanding of the group benefit industry in Canada and the company's business operations, systems & technology, and administration and service processes
• Proficiency in all Microsoft Office products, strong excel skills and word
• You will take phone calls from customer sites for repair and maintenance work. Updating the status of all jobs either on the company systems or client systems
• Maintaining location records of engineers and escalating any technical or resource issues to management
• Timley production of monthly invoices
• Install instruments at customer sites
• Provide instrument and sample preparation training to customers
• Provide emergency service and repairs and Preventative Maintenance as requested by customers
• Planning of laboratory design for new instrument installations
• Liaising with customer IT departments and assisting with information systems installations and troubleshooting
• Maintenance and accuracy of assigned inventory
• Supporting marketing activities such as exhibitions
• Special assignments and administrative duties as directed by Field Service Manager or designate
• Communicate and document customer feedback to Field Service Manager and/or appropriate departments
• Promote service agreements to customers
• Perform other assigned duties as required
• Routinely complete administrative paperwork, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Internal Laboratory Reports, Equipment Checklists, RGA Forms, Field Service Reports
• Assist with on-site training of new personnel under supervision of senior personnel
• Successfully performs duties with minimal daily supervision
• Ability to troubleshoot complex electrical, electronic, pneumatic, and mechanical systems
• Strong interpersonal and customer satisfaction skills
• Similar/comparable customer based laboratory environment
• Effective Time Management Skills
• Professional and effective internal and external communication skills
• Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers
• Proficient use of Microsoft products (Word, Excel, Outlook)
• Working knowledge of various troubleshooting/analysis tools (Tiny Click, Macros, Data Acquisition, etc.)
• Proficient use of diagnostic instrumentation and equipment such as DVMs, Oscilloscopes, Micrometers, etc
• Provide administrative assistance and support to the Regional Group Office Sales and Service team. Coordinate the efforts of the Account Executives and Service Representatives
• Assist with assembly of quotes, sales presentations and renewals packages
• Assist with production of reports and presentations using MS Word, Excel and PowerPoint
• Process Agent of Records changes
• Carry out general daily office duties such as incoming/outgoing mail and couriers, processing accounts payables, client file management, office supply management, ensuring currency of marketing materials, system accesses requests and ordering of equipment for the staff, etc
• Coordinate and assist with event bookings
• Post-secondary education or equivalent work experience
• Previous administrative support and/or group benefits/retirement savings experience would be an asset
• Proficient in Microsoft Office products (Word, Excel and PowerPoint)
• Resolve client/employee complaints
• Maintain contact with staff regarding service updates
• One year of paid supervisory experience
• High School diploma or GED (a degree from an accredited college or university is a plus)
• Experience in a customer service field
• Ability to meet program deadlines and accomplish weekly and monthly reports
• 2+ years of Clinical Acute Care experience
• Bachelor's Degree in Health Services or Nursing (Required)
• Understanding the Business and Financial aspect of Case Management in a Managed Care setting
• Knowledge of Community. State and Federal laws and resources
• Knowledge of or the ability to learn company approved software, such as CRMS, Peradigm, and/or InterQual
• 1+ year of current Case Management experience
• Prior Utilization Management experience
• Experience working with the Elderly population
• Previous experience in a Home Health, Physician's Office, or Public Health setting
• Position may be office based or field based depending on needs of the membership and/or management recommendation
• Develops a Care Plan for each member, in conjunction with the PCP and member, based upon the HFA
• Coordinates a team of decision makers including the PCP, other providers as appropriate, the member, and others as determined by the member including family members, caregivers, and significant others to become part of a member's Interdisciplinary Care Team (ICT)
• Interacts with member, family, physician(s), and other providers utilizing clinical knowledge and expertise to determine medical history and current status and to assess the options for care including use of benefits and community resources to update the Care Plan
• Coordinates community resources with emphasis on the development of natural support system and coordinates benefits, regulations, laws and public entitlement programs
• Provides counseling on options regarding institutional placement and HCBS alternatives
• Coordinates services with other providers such as Medicare, DOH Programs, Medicare Advantage Plans, specialty providers, Zero-to-Three, Healthy Start, mental health, and Developmentally Disabled/Mentally Retarded (DD/MR) providers at DOH
• Maintains HIPAA standards and confidentiality of protected health information; and reports critical incidents and information regarding quality of care issues
• Utilizes compiled data received from member electronic record to assure that the services being provided meet the member's needs
• Facilitates member and provider authorization and access to services
• Seeks to resolve any concerns about care delivery or providers
• Monitors member self-direction delivery process
• Monitors progress with Early and Periodic Screening, Diagnosis and Treatment (EPSDT) requirements
• Refers members with suspected severe emotional, behavioral and/or mental illness for evaluation
• Manages a caseload that does not exceed 1880 hours annually, based on case intensity and acuity
• Acts as liaison and member advocate between the member/family, physician and facilities/agencies
• Maintains accurate records of service coordination activities in the system using clinical guidelines
• Ensures compliance with all state and federal regulations and guidelines
• Refers RN delegated skills providers to an agency provider for training
• Experience in working with special populations, such as HIV/AIDS, developmental disabilities, medically fragile children, geriatrics, persons with neurotrauma, and younger adults with physical disabilities desired
• Bi-lingual in English and any of the following languages preferred: Ilocano, Tagalog, Mandarin Chinese, or Korean a plus
• Knowledge of Microsoft Office including Excel, Word and Outlook
• Is responsible for client intake, collecting data, obtaining original authorizations, assigning nurses to cases
• Is responsible for coordinating all of the branch’s patient care services
• Is responsible to document patient/personnel problems and/or situations that arise and to report to the appropriate Nursing Supervisor and/or Director of Patient Services
• Provide the Consumer and/or the designated representative with information regarding the responsibilities and guidelines of the CDPA program
• Assists human resources with set up and maintaining employee charts
• Assist payroll and billing department as needed
• Utilizes computer programs to perform duties
• Performs other office duties as required
• Staff cases at level of service required upon intake
• Resolve and report client/employee complaints
• Conduct monthly client wellness calls
• Assists billing department with insurance information as requested
• Ability to take on-call as needed
• Provide the Consumer and/or the designated representative with information regarding the responsibility and guidelines of the CDPA program
• Responsible for consumer's intake, collecting data, obtaining original authorizations, assigning nurses to cases
• Assists HR with set up and maintaining all personal assistant charts
• Assists CSPA Program Manager with monthly reports required by payors
• Assist payroll as needed
• Ensures performance of IS Tower Services by monitoring the execution of the operational service processes (such as incident management, request fulfillment, change management and complaint management) by internal and external suppliers
• Coordinates, in support of Service IS Supply Integration SMEs, the resolution of major incidents and communicates with all involved participants about the status within Tower Control and Support
• Initiates trend analyses of incidents, and ensures detection and validation of problem suggestions, with support from relevant IS Tower SME(s). Ensures problems are assigned to the correct IS Supply resolver group
• Ensures problem resolutions are approved/rejected by relevant Tower SME(s)
• Ensures that internal and external suppliers are maintaining the ABB's CMDB (Configuration Management Database) as per the standards in the knowledge management process
• Orchestrate the delivery of IS services within the allocated technologies and between the Towers
• Maintain a daily cooperation with global Vendors and work with them to ensure service level targets are met
• Ensures that High severity incidents are properly transferred across time zones
• Supervision of tickets distribution for major incidents and problems
• Provide suggestions for process improvement and assist in implementing changes
• Suggest and evaluate business case for changes across different services
• Handling of corporate software (Oracle, DFSD)
• Keep contact and organize jobs with subcontractors
• Organize daily jobs and tasks for service technicians, keep contact with them
• Keep contact with the factory, take care of necessary parts
• Take care of all service customers, keep contact with them and handle unit faults, follow up on them
• Invoicing, inventory
• Cooperation with other departments inside the company
• Participation on general service meetings
• Hungarian native or as good as native
• English (upper-intermediate proficiency)
• High level of responsibility and discipline
• Self-driven and customer-oriented approach
• Ability to work with big amount of data, attention to detail
• IT-savvy (excel, databases)
• Prior experience in invoicing and job scheduling will be an advantage
• Must have solid computer skills and a minimum of 3 years office experience in addition to the educational requirements
• Proficiency in accounts receivable, accounts payable, payroll administration, collections, financial reconciliation, and material sourcing
• Excellent computer, organization, and customer service skills
• Answer incoming customer calls and register the details of the call into a service management system
• Assign and dispatch Field Services Engineers (FSE’s) based on the advice from an onsite helpdesk taking into consideration the FSE's location, workload and urgency of the situation
• Order spare parts if required and inform FSE on when these will be delivered
• Ensure customers are aware of the status of their call and the actions taking place. For regular maintenance you will be required to make detailed appointments
• Manage the progress of the customer call until resolved, communicating with various colleagues, you may need to escalate the situation if service levels may not be met
• Manage service restoration for major incidents affecting our clients’ environment; this activity includes
• Ownership of the technical service restoration plan
• Coordination of technical restoration actions
• Communication via various means including SMS and reporting
• Plan, coordinate, and control the restoration of complex and high impact system problems that occur within the production environment of clients’ systems
• Act as the central communication point for major incidents – all Severity 1 issues, and Severity 2 issues as required
• Develop strong working relationships with support teams and management, and liaise with areas as required
• Train and mentor other team members including Service Restoration Managers and Problem Managers in process and techniques used to manage major incidents
• Backup to the IBM/Telstra NOM’s which occasionally will involve shift work
• Demonstrated management / leadership activity, including leading others with confidence and effectiveness
• Must be assertive and show initiative in all activities
• Must be analytical and decisive
• Must be self motivated
• Must have extremely strong written and verbal communication skills
• Strong background in the IT industry
• Operations experience preferable
• Desktop skills
• Network concepts
• IT Service Management concepts, including IBM’s process frameworks (ESMA, EOP) and ITIL
• Strong leadership, interpersonal and team skills
• Problem Management skills
• Comprehensive understanding of IBM Global Services business and organisation structure
• Comprehensive understanding of the Problem and Change Management disciplines, policies and standards
• Comprehensive understanding of the functions, responsibilities and product / tools used within OIS
• Collect work orders for billing
• Monitor and track completed inspections and report Technicians’ hours to ensure the accuracy of the required information
• Ensure customer satisfaction and perform follow-up service calls
• Participate in EHS program as needed
• Responsible for technicians day to day productivity
• Previous experience in a dispatch or call centre environment is considered an asset
• Computer proficiency and the ability to learn new software
• Excellent written and verbal communication skills with an ability to represent the company in a professional manner
• Candidates must successfully complete an employment background investigation
• Processes general ledger journal entries
• Research and exception analysis
• Prepare and review transaction summaries and billing statements
• Loan transfers between source application systems
• Closing Fraud Accounts
• Reporting to Chex Systems
• Other Real Estate Owned (OREO) functions
• Charge Offs
• Non-Accruals
• Accrual calculations
• Perform analysis on loan transaction histories to resolve disputes
• This position requires regular attendance with overtime requirements as needed to meet business needs. This typically occurs during periods of high volume workload
• Follows through after research is completed
• Report any concerns to management
• Follows up and resolve any exceptions
• Excellent interpersonal communication skills as this role requires interaction with both internal and external customers
• Practices attentive listening to understand the needs of the individuals; communicates effectively so that issues can be resolved
• Effectively manage multiple competing priorities
• Ability to utilize resources available to get projects complete and issues resolved in a timely manner
• University degree / college diploma or equivalent work experience
• Strong listening skills, communication skills, and presentation skills
• Strong understanding of loan systems
• Familiar with compliance and servicing regulations and guidelines
• Conversant in lending practices and accrual calculations
• Commitment to continuous improvement
• Familiar with non-performing loans
• Ability to come up with new ideas that can add value to the existing processes
• Willingness to re-engineer processes from scratch; including working with others and openly accepting suggestions
• Handle all incoming phone calls
• Answer the phone within three rings using the appropriate greeting
• Keep record of all arriving/departing and in-house guests
• Be knowledgeable of all tours/groups
• Maintains records for all VIPs, special requests, etc
• Maintains an up to date working knowledge of all lodge amenities as well as any special events
• Provides accurate directions and resort information for guests
• Arranges bell service for guests
• Excellent communication skills especially over the phone
• Strong organizational and time management discipline
• Operate effectively in stressful situations
• Solid judgment and ability to resolve conflicts effectively
• Ability to multi-task
• Flexible schedule to include evenings, weekends and holidays
• Vermont Driver’s License preferred with clean driving record
• Run reports to review service technician activity
• Make sure that emergency issues are prioritized and handled on a timely manner
• Return customer’s calls
• Other duties as assigned, which may include but are not limited to
• Listener experience advantageous
• Assisting with capturing service calls on LSN
• Booking of installations
• Scheduling service calls
• Booking calls for Technicians
• Follow up calls on clients
• Data Capturing
• Handling of complaints
• Assisting Technicians, Sales Consultants & Clients
• Make sure that all appointments are kept and that all the necessary resources are available
• Schedule jobs with clients and technicians (Internal and external)
• Ensure confirmation calls are done and recorded on L5
• Providing feedback on technical complaints
• SMS’s to be sent to client reminding them of their technical appointment
• Assists technicians with rebooks from site
• Ensure a technician is fully booked daily
• Aid the technical team & sales team when needed
• Ensure all invoices are captured accurately and timeously and sent to OTC for invoicing
• Provide admin support to Technicians, FLM, Sales Reps and District Admin Manager
• Ensure the initiated, schedule and temp done listing is kept at a minimum at all times
• Communicate professionally with external customers and internal customers regarding product and business issues
• Support the customer service process by working extensively with Sales Representatives, Production personnel, and Scheduling
• Create and execute Milgard's performance system objectives and commitments; reflect Milgard business values and the Milgard philosophy in all business interactions
• Minimum of two (2) years experience in customer service utilizing an enterprise system, preferably in a manufacturing environment
• High School diploma required, some college preferred
• Promote the concept of "total quality" customer service
• Track and promote the development and training of field service technicians to achieve a higher quality of efficiency
• Receive customer service requests. Complete call-out sheet with all pertinent information
• Dispatch field service technicians
• Handle all aspects of field service sales, including preparation and delivery of field service quotes to customers, and follow-up to answer customer's questions
• Maintain communication to promote customer relations and loyalty
• Work closely with the parts department to ensure field service parts are delivered in a timely fashion
• Achieve service targets in order to reach monthly goals
• Plan and coordinate implementation of maintenance contracts
• Act as primary liaison with customers to provide quotes and scheduling work
• Ensure that all new service programs (e.g. standard repair times, exchanges, etc.) are carried out by all service employees
• Use suggestive selling techniques to promote the sale of service specials and recommend preventative maintenance
• Apply warranty to work orders
• Invoice work orders
• Coordinate power generation startup with sales department and customers
• Track and support monthly mobile quick serve measures
• Manage the up keep on company tools and equipment
• Knowledge of all Cummins/Onan equipment
• Understanding of basic mechanical and electrical principles
• Possess knowledge of warranty and service programs on Cummins/Onan products
• Must be self-motivated and possess strong interpersonal and customer relation skills
• Minimum of five years experience as a Field Service Technician
• Must have an internal drive for customer service and provide an elevated level of service for internal and external customers
• Taking phone calls from clients and taking down the details
• Scheduling of engineers (ensuring projects are carried out within the set targets)
• General administrative support
• Updating clients with the progress of the issue
• Keeping in touch with engineers and updating them with further details
• Producing quotations using SAP
• Planning/Scheduling skills
• Able to deal directly with customers in a professional and polite manner
• Good communication and organisational skills required
• This is a busy role, therefore you will need to be able to keep calm under pressure!
• Serves as the point person for informational request from Passengers
• Coordinate transportation logistics with bus and cab companies to ensure timely and smooth service
• Respond and accommodate guest requests, including highly personalized ones such as kayaking, golf tee times, and transportation arrangements
• Communicate changes confidently to guests
• Learn every guests name and preferences
• Promote onboard sales and brand loyalty program
• One year of relevant experience required
• Excellent computer and Microsoft Office skills
• Fluent English speaking and writing skills
• Strong prioritization and organization skills
• Genuine desire to work with the elderly and/or disabled
• An up-beat and engaging personality
• Neat, clean, and professional appearance
• This position will be responsible for the scheduling and optimization of service work. Scheduler will have the responsibility of ensuring all customer commitments are met in regards to service delivery
• Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer in regards to early or late anticipated arrivals
• Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Alert management of potential problems resulting from customer or field complaints and work to resolve
• Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customer's expectations making judgments based on current workloads and priorities
• Proactively follows-up with customer after completion of service visit to ensure a high level of satisfaction with quality of work received
• Handles decisions regarding the scheduling and movement of manpower and material
• Schedules and dispatches field labor force to meet customer requests and expectations based upon nature of call, urgency, contractual obligation, available resources and customer needs
• Also assists in processing credit memos and collections
• Assists in project profitability through cost containment procedures and processes
• Utilizes, maintains and updates all employee, service call and customer information in SAP
• May be responsible for non-installed parts sales including processing orders, pricing and invoicing
• Senior- 5-8 years experience in customer service call handling, dispatching and service response in a related or technical industry required
• Technical school or Associates degree (2 year)
• Product and Process
• Risk and Control
• Financial Management
• University degree/college diploma or equivalent work experience3 to 5 years of related experience
• Good knowledge of all operating processes and supporting applications and policies
• Working knowledge of Personal Loan documentation and registrations
• Working knowledge of all personal lending processes and supporting policies
• Credit qualified without Personal limits ALD qualified
• Solid knowledge and experience with the Banks Customer Connect / Optimizer systems
• Strong knowledge and understanding of the business units key products and services, processes and controls
• Strong understanding of the business units risk and regulatory requirements
• Good written and oral communication skills in French and English
• Coordinate the activities of the service department
• Schedule work which includes providing information to customers
• Prepare estimates, quotations and final bills for all service work
• Interact and communicate effectively will all levels of operations
• Technical/Mechanical aptitude and experience
• Ability to initiate, coordinate and prioritize responsibilities
• Support the manager to coordinate and oversee the work flow and activities of the team, including assigning work, periodically reviewing output, providing input to employee performance reviews, training and problem resolution
• Escalate/ assist the manager with complex problem resolution
• Analyze and resolve more complex issues efficiently and effectively in accordance with Bank and industry standards, focusing on up to a six-month time horizon
• Provide input on employee performance to the manager
• Deliver exceptional customer service that builds trust through responsive, accurate, consistent, knowledgeable and available services and support
• Align individual performance goals to team and organizational goals
• Demonstrate behaviours that are consistent with “Our Way” model and aligned with BMO values
• Strong knowledge of departmental systems and application
• Familiarity with basic accounting concepts would be an asset
• Proactively supporting the working relationships with direct APC relational accounts, i.e., Sales– Inside and Outside Personnel, Project Coordination, Order Fulfillment, Technical Support – both single and three phase product lines, and USC Parts Department, Manufacturers Representatives
• Proactively and Reactively Scheduling Field Service Engineers in North America
• Proactively managing open orders for APC accounts
• Field incoming inquiries from direct accounts regarding logistics
• Order fulfillment
• Work with other departments within APC to facilitate on-time delivery and customer satisfaction
• Proactively developing and maintaining a professional working relationship with Service Providers (SP’s), Sales Personnel and Manufacturer Representatives, to ensure proper implementation of agreed upon contractual obligations
• 2-5 years of experience working in a similar environment
• Good knowledge of common Microsoft office program
• Ability to work effectively in a fast-paced and demanding environment
• Knowledge of clinical/medical laboratories would be a plus but not must have
• Any other languages e.g. French &/or German &/or Italian &/or Spanish would be a plus
• Experience in working in a logistics / dispatch environment, or also technical coordination environment
• Coordinates and supervises activities of service or technical personnel via personnel assignments, job or project management, administration and technical support
• Typically does not have budgetary responsibility
• Commercial Drivers License (CDL) with specific endorsements may be required
• Thorough understanding of customer requirements
• Ability to use skills, knowledge and techniques in problem recognition and solution development
• Receive incoming work orders via telephone/e-mail and ascertain nature/location and prioritize at emergency or routine
• Work with residents in resolving initial problems before dispatching
• Dispatch necessary personnel and equipment for incidents
• Maintain detailed and accurate records and daily logs of department activities
• Close work orders as they are completed
• May provide some routine assistance to maintenance organization
• Schedules service technicians for repair and maintenance of cutting machines, robotics, and general repair needs for all regional customers
• Back up the service technicians for service calls if needed
• Troubleshoot and diagnose with customers to determine if a service call is needed or if the customer can repair in house
• Process orders for new automation customers which may include customer set up, part number set up and vendor set up
• Liaison between the region and suppliers, verifying order confirmations and resolving delivery problems
• Generate quotes for all automation sales specialists, which may include research and development of the best system needed for the customer
• Builds and maintains a library of automation/cutting/robotics product literature and resource information
• Primary contact for automation sales specialists, providing them with information regarding product availability, order quantities and drop shipment requirements from vendors
• Keeps the automation sales specialists updated on target accounts and assists in making suggestions for product conversions
• Primary contact for new customers looking for automation/cutting/robotics products via the Airgas web site or Total Access
• Initiate phone contact with targeted automation accounts, forwarding the information gathered to the automation sales specialists for follow up
• Generates monthly, quarterly, and annual record of sales, margins, and labor
• Assists with selection and facilitation of training to broaden technician skills and works to ensure associates are cross trained
• Provide consultancy on client’s expense solution according to the needs of the customer and within scope of Concur’s products/services; communicate with clients on issues and questions related to the use of Concur’s Products and Services
• Draft and/or finalize one to many client facing communications. These can be standard responses to common questions or concerns as well as correspondence related to a wide spread incident or service disruption. When needed, technical details for this form of correspondence would be provided by subject matter experts
• Escalate issues to designated specialists and/or cross-functional teams to ensure issues are addressed in an efficient manner
• Develop and leverage a knowledge about Concur’s solutions and service offerings in order to set appropriate expectations in client communications
• Act with the customer in mind and demonstrate the ability to express empathy towards a client that has raised issues or concerns
• Occasionally provide subject-matter expertise and technical expertise to department teams and clients
• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests
• High School or GED required
• 2+ years experience in customer service call handling, dispatching and service response required. Good organizational, interpersonal and verbal and written communication skills
• Knowledgeable in Microsoft Office and business software systems required
• SAP experience highly preferred
• Provides support, information, prioritization and coordination of assignments for field service personal
• Serves as the main point of contact for all service customers to ensure expectations are being met
• Coordinates monthly quality assurance efforts of appropriate branch personnel
• Reviews, processes and distributes all service documentation including service orders, timesheets, packing slips, purchase orders, accounts payable vouchers, MTO's and/or RMTR's as assigned
• Maintains timely set up and completeness of related job folders as assigned
• Utilizes, where appropriate, all features including but not limited to service reporting, time stamping, TSP planning and scheduling, etc
• High School or GED
• Excellent organizational, interpersonal and verbal and written communication skills
• Proficient in Microsoft Office and business software systems (i.e. SAP)
• Familiarity or experience with control, HVAC systems and engineering
• Build and maintain sustainable relationship with customer
• Manage customer requirements and customer enquiries and ensure continuous communication
• Coordinate, plan, schedule and oversee all service jobs with necessary resources, spare parts and logistics for site
• Manage customer satisfaction by ensuring that ABB fulfils its contractual obligations and business requirements
• Ensure quality is delivered and health, safety and environmental issues are competently managed
• Review scope of the work and ensure that all parties fulfil their contractual obligations, particularly in regard to claims and changes
• Manage service order process in a timely manner from quotation to invoicing and cash collection
• Manage all required reporting and documentation
• Ensure all necessary data has been registered in a timely manner in the system
• Supports customers and field operation partners (Field Service Engineers) by using the integrated in-house software systems to manage the day to day service requests and installations
• Interfaces with Field Service Management regarding: Service Coverage issues, geographic and work group issues and technical training concerns
• The incumbent ensures customer satisfaction in service response by assigning calls not auto-allocated and contacting customers on updates to arrival times of service; and maximizes utilization of Field Service Engineers in meeting customers’ needs as well as Company goals and objectives
• Manages Field Service Time Off/administrative records (Sick time, vacation time)
• Updates administrative records for Field Service (addresses, phone numbers, etc.)
• May close out Field Service Orders when needed to assist Service Engineers
• Adheres to work instructions, policies and procedures
• Coordination centre experience is an asset
• Good computer skills with Word, Excel and PowerPoint
• Excellent English and French skills in speaking, reading and writing
• Process petty cash disbursements, when applicable
• Establish and monitor facility standards (cleaning and other maintenance)
• Oversee real estate licensing compliance under the direction of the Broker(s) of Record
• Provide service to external and internal customers, and accurately record correspondence in CRM
• Handle calls for all phone inquiries into the SSP Service Centre
• Book incoming repair jobs through Service Max and prioritise based on circumstances, driving the workflow of the Service Technicians
• Dispatch repaired items back to the customer
• Receipting incoming parts and arranging the distribution of them when required in the Field
• Manage the Technical Services email through Service Max, responding to customer enquiries within appropriate timeframes
• Coordinate the shipment and receiving of international repair jobs, working with our overseas suppliers to ensure items are repaired within appropriate timeframes
• Follow up with customers to obtain Purchase Order numbers for jobs that have been quoted for repair
• Ship and receive loan items and follow up outstanding loan units
• Actively participate in weekly team meetings and presentations back to the business, and take personal responsibility in designated KPI numbers
• Work with the Sales and Field Marketing team to conduct effective end-user demonstrations and product knowledge events
• Allows an individual to gain operational experience by learning the different aspects of the Service Center to include retail, back-end repair process, inventory management and center profit and loss statement
• Generate and analysis of various systems reports
• Misc. tasks as assigned
• Provide world-class service in every interaction for optimal call center performance and customer satisfaction
• Identify service opportunities for every customer to increase dealership profitability and service-drive traffic
• Provide detailed information for each service appointment to the dealerships
• Accurately advise customers on importance of routine maintenance and any recalls
• Quote pricing on factory recommended services to provide customers with estimated repair costs
• Follow up on all inquiries, to keep customers and dealerships pleased
• Handle “status" inquiries and notify service advisors, or other dealership personnel, regarding progress for customer vehicles
• Log all calls using appropriate codes rendered through approved CRM/call-tracking system
• Demonstrate a detailed understanding of products, services and pricing for all domestic, foreign and luxury brands within Group 1’s dealership network
• Bilingual (Spanish) is highly preferred
• High School diploma, college degree is a plus
• Two or more years of customer service
• Excellent communication skills, strong writing skills,
• Computer proficient in MS Office and other common desktop software applications
• Must perform effectively in a fast-paced, high-volume call center environment dealing with various degrees of customer stress
• Negotiation skills and the ability to secure appointments
• Strong work ethic and attention to details with customer appointments
• Great social skills to resolve issues between customers and dealerships
• General understanding of call center performance metrics with knowledge of ADP, Xtime, dealer-management systems and automotive retail operations is preferred
• All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
• 25% - Services P&C Account Executives and dealers with policy and program provisions
• 20% - Processes dealer application requests within time constraints
• 15% - Coordinate submissions and policy cases in SalesForce.com
• 10% - Maintain records in agency business system
• 10% - Provide adequate verbal and written responses relating to sales, negotiation or solicitation of insurance (req lic)
• 10% - Provides responsive service to customers regarding status of quotes and policy issuances
• 5% - Direct calls, as necessary, to appropriate personnel
• 5% - Coordinate policy service with third party
• Minimum 2 years experience in an underwriting support role
• Minimum 2 years customer service experience
• Insurance experience is preferred
• College degree or 2-5 years' experience in an insurance agency environment
• Effective phone communication skills
• Ability to provide service to customers in a professional, courteous manner
• Demonstrated ability to meet deadlines
• Demonstrates effective follow up skills
• Ability to demonstrate availability based upon customers needs, i.e. consistent excellent attendance
• High level of PC and data entry skills
• Proficiency in Microsoft Office applications required
• Demonstrated positive customer service
• Use Service Management System(s) to log, update, follow-up, close and archive customer requests
• Follow call policies and fulfilment procedures and Siemens business conduct guidelines and standards to log, update, fulfil and close customer requests
• Escalate customer complaints to Management or Service Manager as appropriate
• Effectively evaluate inbound transactions to ensure accurate assessment and best resolution, for each situation, is provided to the Customer
• Make outbound calls to inform Field Service Technicians of work schedules and to keep Customers informed of order progress
• Provide a limited help desk facility to deliver immediate assistance to Customer enquiries / faults based on training, reference notes and tools
• Use relationship management skills to effectively liaise with Customers, Support Engineers, Field Service Technicians, Sub-Contractors, other Service Co-ordinators, other Siemens Departments and Third Party Suppliers
• 1-2 years experience in a similar position or College Degree
• Native (or min. excellent) English skills, verbal and written
• Native (or min. excellent) Spanish skills, verbal and written
• Global flair
• MS Excel, MS Access, Siebel, SAP, Oracle, Lotus Notes
• Technical knowledge about industrial UPS systems & industry
• Actively manage personal health & safety and that of all other employees, at all times
• Ensures full awareness of and compliance with the requirements of all relevant Company / Customer HSE Handbooks, HSE Procedures, HSE Legislation and emergency procedures. Ensure highest standards of safety within the Base by implementation of effective safety programmes
• Ensure environmental impact of operations is minimised and all environmental procedures are followed
• Supervise all aspects of the base operations and ensure work is progressed to meet operational requirements
• Liaise with Workshop Personnel / Engineers to plan timings for equipment load out and job specific requirements
• Ensure compliance with applicable Region/Area/Base Operating Procedures
• Provide guidance and clear direction to operations staff
• Ensure timely reporting and monitoring of Personnel Utilisation and Contactors’ Utilisation reports. Ensure optimum utilisation of personnel
• Plan and work to ensure optimum utilisation of personnel and equipment allocated to Qatar Operations
• Prepare or assist in preparation of load outs. Prepare and /or review engineering and operating procedures and risk-assessments
• Receive project/Contract hand-overs from Sales. Conduct Pre Job meetings. Be responsible for efficient and safe execution of operations. Conduct pre-job and post- job meetings. Ensure compliance with contract. Monitor, review and raise variations as required
• Ensure completion of Site Appraisals for all field and also annual performance appraisals of direct reports. Assist Base Management in training and personnel development and progression planning
• Ensure timely and periodic completion of JPIs in all projects under execution. Assist Base Management in identification and close out of any action points arising out of JPIs. Spearhead a culture of customer delight in operations
• Ensure timely and accurate reporting of weekly and monthly revenue
• Ensure completion of all site paperwork to company system and requirements. Ensure timely submission of all required site documentation to accounts for the preparation of invoices. Assist in preparation of invoices as required
• Control Job procedures as required. Assist sales resource with technical inputs as required
• Assist allocated job supervisors / engineers with practical aspects of PPS operations and equipment operation
• Liaise with supervisors during operations to address equipment and consumable requirements, faults and general issues
• Ensure supervisor passes on a full equipment fault list on job completion
• Ensure completion of site appraisals
• Review and maintain site appraisals for direct reports
• Conduct annual appraisals and make recommendations to Country Manager for training, promotion etc
• Handle disciplinary matters with respect to direct/indirect reports and provide necessary inputs to Country Manager where required
• Assist in sales activity as required
• Be fully conversant with all operations that are forthcoming or ongoing
• Must be well versed either in Process or Pipeline activity of PPS
• Perform any other tasks assigned by management from time to time
• Minimum 5 year experience In oilfield operations environment
• Recognized technical degree preferred
• Minimum 5 years’ experience in similar/related role
• Offshore experience an advantage
• Good technical knowledge of Company operations and equipment
• Good organisation skills / communications / negotiation skills
• Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel
• Ensure the timely and efficient transfer of luggage to and from the guest’s room
• To ensure the guest is familiar with their room upon arrival ie. temperature control
• Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Bell Captain
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards, including all safety policies
• Adhere to Fairmont Scottsdale Princess Grooming Guidelines. Click here to view: http://www.scottsdaleprincess.com/Meet/Grooming-Guidelines
• Excellent communication skills and a professional presentation
• Ability to work well under pressure in a fast paced environment
• Provide training to MEGTEC personnel with regard to operation and servicing of TurboSonic and B&W equipment
• Investigate customer or equipment issues, determine nature and extent of problem and recommend corrective measures
• Consult with customers, supervisors, and engineers to Coordinate start up and service of equipment and to improve system operation and maintenance
• Performs preventive maintenance on customer equipment throughout the install base
• Develop working knowledge of each specified product group to effectively support various equipment lines
• Identify opportunities to promote/sell other MEGTEC services, upgrades, equipment or spare parts kits to existing customer install base, including non MEGTEC manufactured equipment
• Work closely with personnel, such as management, engineering, safety, accounting to coordinate work activities, resolve customer issues, and ensure quality equipment start up
• Provide 24/7 support for the afterhours call center and other members of the team
• The preparation and monitoring of contracts, planners, forecasts working with your stakeholders to ensure efficiencies and effectiveness
• Liaison with customers, suppliers, contractors, engineering and other internal departments
• To process invoices in a timely, accurate manner, adding detailed customer references/notes
• To process orders onto SAP and arrange delivery to site by liaising with suppliers and customers
• To approve engineers time sheets in accordance with the despatch console
• Ensures all service requests and dispatches are well documented, coordinated, prioritized and organized. Reviews, processes and distributes all service documentation including service orders, timesheets, packing slips, purchase orders, accounts payable vouchers, MTO's and/or RMTR's as assigned
• Also assists in processing credit memos and collections. Assists in project profitability through cost containment procedures and processes. Maintains timely set up and completeness of related job folders as assigned. Utilizes, maintains and updates all employee, service call and customer information in SAP
• Utilizes, where appropriate, all features including but not limited to service reporting, time stamping, TSP planning and scheduling, etc. May be responsible for non-installed parts sales including processing orders, pricing and invoicing
• High School or GED. 2-5 years experience in customer service call handling, dispatching and service response in a related or technical industry required
• Good organizational, interpersonal and verbal and written communication skills
• Typically, 2-5 years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above
• Qualified Applicants must be legally authorized for employment in the Unites States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States
• Effective administration of Siemens project sites including technical and commercial record-keeping
• Raising, scheduling and allocation of both planned and unplanned project activities in conjunction with project field staff and customer personnel via Spiridon SAP system; create weekly & daily work plans for project teams as required
• Maintain efficient activity plans; create daily, weekly plans for project teams as required in conjunction with Project Service Manager/Campaign Site Manager. Report schedule progress to Project Service Manager/Campaign Site Manager and enter progress input into tracking system for management
• Control and technical verification within SPIRIDON SAP system; collation of time data and parts consumption to allow billing and parts replenishment to be initiated
• Vessel co-ordination/weather monitoring. Planning for work load including port operation and relevant control of documentation - NOK forms
• Coordinate the preparation/provision of HSE related documentation i.e. statutory inspections and vehicle checks. Ensure all work is carried out in line with Siemens standards and in line with UK legislation
• Coordinate record keeping and documentation archiving to support full historical traceability of project work carried out
• Ensure compliance with customer and contractual obligations whilst executing the project. Ensure site rules and regulations are adhered to
• Basic financial administration, raising of purchase requisitions, request setting up of new vendors
• Customer Facing Customer Service Experience
• Minimum 1 years experience in Service environment
• Proficient with Windows and PC based applications
• Ability to adapt to changing customer requirements / timelines and juggle commitments accordingly
• 3 years of related experience in a client service support role with acct mgmt or an equivalent combination of education and experience required
• Client support experience in a healthcare sales/acct mgmt environment required
• Data mgmt and sales reporting experience required
• Project related experience preferred
• Strong problem-solving and PC skills required - must have proficiency with Excel
• Sales license is required within 6 months of hire
• Required a Bachelor's Degree in Nursing
• Intermediate ability to create, review and interpret treatment plans Ability to create, review and interpret treatment plans
• Intermediate ability to understands the business and financial aspect of case management in a managed care setting
• Required intermediate Microsoft Word, Excel, Word, and Outlook Express
• Preferred intermediate experience with PowerPoint and Access
• Required intermediate ability to learn company approved software such as CRMS, Peradigm, InterQual, Sidewinder and other software in order to perform job duties
• 1+ years administrator, sales support, or customer service experience
• High School diploma or equivalent required; college degree preferred
• Proficiency with Google Apps and MS Office (Excel, Outlook, PowerPoint, Word)
• Strong customer service skills with a sense of urgency
• Excellent spoken and written communication skills
• Ability to perform and excel in fast-paced environment
• High level of maturity and professionalism
• Capability to act on own initiative, exercise good judgment and manage expectations
• Ability to work effectively both in a team environment and independently
• Ability to pass a background check and drug screen prior to employement
• Act as a focal point for the Change Management process within assigned account enforcing Change Management policies and rules
• ITIL V3 Foundation or ITIL V3 BASICS trained
• Must be assertive
• Ability to understand technical concepts
• ITIL 3 Basics
• Operations (Mainframe / Midrange) preferably
• Strong leadership and team skills
• Present a professional, caring, sympathetic demeanor to EFI Inkjet Customers
• Schedule FSE resources to meet onsite demands of customers. Ensure customer expectations for onsite arrival are communicated. Manage on-going, non-critical service requests ensuring timely resolution to non-critical issues
• Follow up as required to keep Customers informed of changes which may impact their business
• Manage service schedule in conjunction with all Field Service Coordinators (FSC) FSEs and Phone Support
• Work directly with Field Service Manager (FSM) to prioritize FSE resources per company guidelines
• Work closely with sales teams to manage customer issues and ensure effective communication
• Serve as key point of contact for the customers in the assigned region. Establish frequent contact with assigned customers in a proactive effort to ensure customer satisfaction
• Coordinate and assist with setup of FSE training as directed by Field Service Manager
• Engage SDM’s/FSM’s, Distributor Reps/Management on site preparation- discuss when to engage production managers/others at identified accounts
• Master the use of all EFI Systems as directed by FSM

Branch Service Coordinator Resume Examples & Samples

• Create and maintain project folders which include all booking packet info, scope, purchasing information, subcontractor information, etc
• Review project booking information for completeness and compile all necessary documents from the quoting tool
• Act as an internal liaison between the local branch and centralized purchasing team for ordering of material and delivery tracking
• Perform goods receipts in internal systems for all physically received material and applying costs to the affiliated job
• Work with Manager to coordinate labor resources, schedule with the customer, and place on the internal schedule board
• If job is subcontracted, collaborate with Manager to obtain subcontractor forms, create purchase requisition, and perform goods receipt upon job completion
• Maintain regular communication, project documentation, and scheduling with the customer regarding project status updates, delivery commitments, material tracking, etc. as directed by the Manager
• Maintain current job status in internal system as project advances through project lifecycle
• Work with the Manager or Project Manager to keep the expected completion date as accurate as possible (driving financial forecasting)
• If applicable, send e-signature request to the customer for installation certificate of completion
• Process Returned Material Authorizations (RMA’s) as necessary
• Support Service Manager with service ticket review and billing as needed
• Must be able to work proactively and develop relationships with remote team members
• Receives returned products to determine appropriate action and handling. Follows-up on necessary action with the Arthrex Inc, returns department
• Creates and maintains history reports for trending and analyzes data for further review by appropriate departments recommending Engineering changes or CAPA’s as necessary
• Responsible for trending of data to be submitted for review during Management Review meetings
• Processes returns for repair and prepares the necessary work orders and issues the replacement components as needed
• Coordinates the required repair work and testing
• Monitors and maintains the Repair Trade-out pool to ensure adequate inventory of product to allow immediate trade-out on customer calls
• Oversees the decontamination of incoming repairs, ensuring the process is performed as per defined work instructions, documenting the results as required by the procedure
• Monitoring customers through Salesforce dashboards will allow you to determine which customers need extra attention for various reasons. The following are a few reasons a client may need your assistance
• A significant number of open cases (generally more than five)
• Multiple cases with R&D
• Cases that have aged significantly and haven’t been addressed
• Customers who have escalated internally
• Demonstrated proficiency in written and verbal communications
• Answers all customer calls and makes outgoing calls when needed Documents all incoming calls in call tracking system monitors and closes out completed calls communicates call to appropriate staff in timely manner Makes performance calls as determined by location
• Enters office maintenance service agreement renewals and National Key account requests
• Processes Direct Purchase orders for location and completes Quick Order Entry for customers
• Establishes organizes and maintains locations records and files
• Prepares renewals welcome packets and letters for RSRs. Prepare manual and ad hoc credit debits requests
• Facilitate setting up and converting embellishments and log mats
• Coordinates perfect installs for new customers including keying new account folders equipment coordination and garment fulfillment
• Conducts performance reviews with customers phone reviews
• Updates tracking boards prepares and distributes daily and weekly trends for RSRs
• Utilizes computer system skills to create proposals trends renewals and call tracking
• Documents and prepares a file for any potential quit customers routes documentation and call information in timely manner Prepares and distributes reports and take notes for the Zerq meeting customer resolution board
• Coordinate Service Team supporting resources including RSR cell phones Gas Cards and DOT data
• Perform other duties as directed by appropriate personnel
• Minimum of two years of office experience and customer service
• Work requires ability to read write and speak English well enough to complete assigned tasks and communicate effectively
• Proficiency in Microsoft Office and Microsoft Excel
• Experience with a multiline phone system
• Proficiency in data key punching
• Superior telephone and customer service skills
• Attention to detail and excellent communication skills are required
• Excellent administrative skills are a must
• Candidate will take ownership of service calls, escalating issues to supervisors and technicians as needed
• Help reassign work as needed, making judgments based on current workloads & priorities
• Utilize extensive administrative, business and process knowledge in a variety of areas to support one or more departments
• Perform contract testing for customers. Perform testing for special projects/studies beyond the scope of routine and maintain appropriate records for use in final report/protocol
• Provide testing results and technical assistance to customers via verbal or written communication
• Responsible for proficiency in all SOPs in areas of responsibility
• Responsible for documentation as required by company policy, cGMP and FDA
• Maintain current understanding of emerging technologies and competitive products. Plans and conducts product application projects requiring broad application of advanced knowledge and technical skills
• May be responsible for IQOQPQ for readers and PTS units prior to shipment and at customer’s facility
• Provide technical assistance for PTS and IPT
• May be required to pack or check orders for shipment to customers to include monitoring for accuracy of lot numbers, quantities, certificate of analysis, and agreement between customer order and content of package
• May be responsible for production of labels for FDA regulated products and labeling of product in conformance with SOPs and regulatory requirements. Responsible for maintaining appropriate records and ensuring accuracy of same
• May perform, assist, or supervise the following
• LAL testing of contract, in-process, and finished products
• Validation of product specific test methods
• RSE/CSE ratio determinations and certification
• Training of other personnel, sales reps, and customers
• Operation of kinetic LAL analysis systems
• General Filling operation assistance
• PTS filling operations
• May assist QC with potency testing, accessory product testing, incoming material testing, PTS prerelease testing
• Performs seasonal duties associated with processing crude LAL including supervision of specified areas. Also Supervise/Assist Baxter with crude collection and initial testing
• May be Responsible for IQOQPQ of microplate readers and PTS units both prior to shipment & at customer facilities
• May Provide assistance and training documentation (SOP, PKG insert manuals, etc) for In-Vitro Pyrogen test
• May Provide assistance, training and documentation (SOP, PKG insert, Manuals, etc) for Portable Test System (PTS)
• Education: Bachelors degree in chemistry, biology, molecular biology, or related discipline
• Experience:3 years related experience
• Certification/Licensure:None
• Other:Advanced computer and math literacy required. Specific in-house training will be provided and maintained on the employee training record
• 1+ year of experience working with people dealing with Developmental Disabilities
• Bachelor's Degree in a Health and/or Human Services field
• Master's Degree in a Health and/or Human Services field
• To answer service telephone calls in a swift and efficient manner, obtaining customer order numbers or other authorisation when required
• To co-ordinate and plan all service work either internal or external be it Volvo driven or customer driven to ensure cost effective completion
• To open service jobs and close them in manner explaining and justifying the material and labour content
• To be proficient in the interpretation of Time Guides and technical information and to close all jobs particularly warranty jobs in accordance with them
• To investigate and remedy as necessary any shortcoming in such information
• To ensure all relevant costs, returned parts etc are correct before invoicing
• To bring to the attention of the Supervisor or immediate manager any ongoing or serious anomalies regarding costs incurred in jobs
• To order parts as necessary
• To operate planned services and inspections, and keep records as necessary using the Suzi system
• To raise purchase orders and keep records as required
• Pricing external sundries and entering onto jobs at the Dept Managers discretion
• To carry out any filing as necessary
• To record the movements of yard stock and carrying out stock checks as necessary
• To deputise for the Service Supervisor during periods of holiday or sickness at the Depot Managers discretion
• As required to use all available information in the interests of finding additional external work opportunities
• As required to pass such information to the Service Supervisor or Depot Manager or, as directed, to contact customers presenting a case for Volvo to carry out repairs or servicing
• To carry out any other duties deemed necessary by the Supervisor
• Organize equipment, shop personnel and Completions Tool Hands to meet ongoing and upcoming job requirements
• Work closely with the Operations Manager and customers
• Coaching and mentoring Intervention staff
• Adhere to company policies and requirements and procedures
• Oil and Gas experience
• Previous supervisory, operations or management experience
• Good organization skills, proven ability to work in a team environment, great communication skills
• Frac Point Knowledge
• Completions and Wellbore Construction experience would be an asset
• Ability to solve complex problems in a short framework of time with little or no outside support
• Supervisory or Management experience
• Client management experience
• R&S experience
• Coordinate, schedule and support daily assignments for technicians and service engineers. This includes ensuring that proper resources, equipment and material items are scheduled/ordered/procured and available prior to start of project
• Communicate directly with customers and retrieve information required to fulfill the service needs
• Communicate with sales force and support service opportunities
• Coordinate and plan customer’s outages
• Confer with personnel to analyze scope of work requirements, current operational procedures, identify problems, and continuous improvements
• Provide technical assistance and support to customers and employees
• Prepare technical proposals for field projects and shop opportunities
• Travels, when necessary, to customer locations
• Participate in “on call” support for emergency projects, after hours calls and weekends
• Provide support in the closing of completed projects and preparing files for invoicing
• Perform periodic safety audits of field projects to ensure IES Infrastructure Solutions safety policies are adhered to
• Ensure maintenance of facility and service vehicles is being completed in accordance with established maintenance schedules
• Advocate and follow all quality, safety and environmental procedures and report any and all noncompliance
• Maintain a professional attitude when representing the company during phone, or personal contact with customers, outside vendors, and/or service providers, etc
• Document/report all customer complaints to quality department. Make every effort within your sphere of influence to resolve the complaint immediately
• Provide support for any special projects as assigned by the Field Service Manager. These special projects, at the determination of management, may or may not become part of your primary responsibilities
• Serve as a mentor to all field personnel in regards to general activities or specialized skill sets, as well as assisting in resolution of work problems related to project specifications
• Scheduling and optimization of inspections of life safety systems
• Ensuring all customer commitments are met in regards to delivery of inspections covered under service agreements
• Monitoring inspector activity and schedules ensuring that customer commitments are met
• Communicating and resolving issues with customers and personnel regarding scheduling of inspections
• Alerting management of potential problems arising from customer or field complaints and working to resolve
• Reassigning work as needed to manage customer’s expectations making judgements based on current workloads and priorities
• Assisting in processing of paperwork
• Maintain quality management system to achieve consistent laboratory operation, allowing quality KPI’s to be met
• Interface with other laboratory and field technicians and third-party laboratories to communicate quality objectives and results
• Sampling and testing of concrete and aggregate materials to ensure they meet plant and regulatory specifications
• Assist in annual CCIL recertification as well as MTO proficiency testing
• Equipment operation and calibration, including preventive and general maintenance
• Maintaining daily records of all test data
• Generate laboratory reports and statistical data
• Analyze quality metrics and identify issues and opportunities allowing continuous improvement
• Keep track of laboratory consumables and maintain inventory levels
• Manage invoices and SAP procurement processes
• Safety oriented and sound knowledge of OH&S policies, procedures and regulations
• Knowledge of concrete and aggregates testing
• Strong analytical and decision-making skills
• Good communication skills both written and oral
• Excellent problem solving abilities, organizational and time management skills
• Ability to perform multiple tasks simultaneously, flexible and able to adjust to changing priorities
• Capability to work in an outdoor environment, with frequent exposure to heat, cold, dust and noise is required
• Customer-oriented
• Must have valid G driver’s license
• Diploma or Degree in Civil, Construction or Chemical Technology Program, or
• Registered member of The Ontario Association of Certified Engineering and Applied Science Technicians and Technologists
• Prepares quotes on service jobs
• Enters sales orders for service jobs
• Get pricing and lead times for parts as well as orders parts for service jobs
• Assigns labor to service jobs
• Invoice service jobs
• Insures that service jobs are progressing according to schedule
• Follow up with outside sales and customers on open service quotes
• Assists Shop Manager on the evaluation of service technicians
• From time to time Inspect service jobs to verify conformance with company standards and/or customer specifications
• Help ensure that service technicians perform duties according to company safety policy
• Excellent communications skills, both written and oral, required
• Must excel at providing superior customer service, to both internal and external customers
• Must pocess a high attention to detail
• Expeirence with Microsoft Word and Excel a definate plus
• Have the ability to multi task and meet deadlines
• Must be a team player and enjoy working in a team enviroment
• Some expeirence working as a coordinator in a service type organization preferred but not required
• Any expeirence with rotating equipment (pumps, blowers, motors, mechanical seals) is a plus
• Strong commitment to workplace safety and company safety programs a must
• Maintains kitchen and all necessary supplies
• Prepares owner packets & presale paperwork
• Administers inventory of ownership documents
• Calculates sales line rotation
• Must be available to work Saturdays, Sundays, evenings, holidays and any other days/ hours as required per business needs
• 1 year of Customer Service experience
• Ability to obtain NV Health Card
• Food preparation experience preferred
• Enter dispatches into information/processing system - Salesforce. Receive a copy of the Purchase Order, enter end user location information, assign the Factory Authorized Servicer (FAS), list equipment being installed/started up
• Send email to the FAS containing all of the above information, as well as specification sheets for the equipment and startup checklists required to be completed and rates to complete work
• Deals with incoming calls/emails from customers, end users and internal sales teams. Coordinates all parties to ensure they are on site at the same time to perform the required work. Inquiries come in from the end user, the FAS and our inside sales team. Must respond to all inquiries
• Required to follow-up and/or take ownership for the Strategic/National customer until job is completed. Follow-up with both the end user and the FAS by telephone and/or email to determine completion of installation and/or startup. Ensure required paperwork is received by the FAS. Perform a Customer Satisfaction Call to the end user to confirm equipment is working properly
• Interact with customers, FASs, and internal persons, i.e. inside sales, technical support, etc. inquiring on status of special programs
• Ability to effectively communicate via telephone and/or email utilizing communication and interpersonal skills
• Associate’s degree with previous product and customer service experience or would consider a minimum of two years of product and customer service, in lieu of education
• Ability to provide outstanding/world class customer service
• Proven ability to effectively deal with all levels of internal and external contacts
• Regularly interface with other company departments
• Must have problem solving/analytical skills
• Must have effective communication and interpersonal skills
• Ability to operate all equipment necessary to perform the job
• Ability to function with minimum supervision in a fast-paced environment
• Able to deal with frequent change, delay or unexpected events
• Works well in group problem solving situations
• Known as America’s #1 Selling Ice Machine, the Manitowoc Foodservice, Inc. Manitowoc, Wisconsin facility (Manitowoc Ice) designs and manufactures a complete range of cube, flake, and nugget ice machines, ice storage bins, and ice dispensers with 200+ models in ice-making capacities from 65 to 3,000 pounds per day. Our products can be found in hospitals, schools, hotels, restaurants, and convention centers all over the world
• Ensures documentation and administrative case management functions are up to date. Records a minimum of 30 case hours accurately on a weekly basis
• Facilitates the development, timeliness and scheduling of transition plan to preschool or other community services as appropriate. Assists public school system, Head Start, community preschools, and other community agencies to ensure proper transition from part C services at age 3
• Implements and oversees the IFSP process: i) communicates with family to identify their concerns, priorities, and resources, ii) explains IFSP process and role of the family in the process, iii) obtains consent and reviews procedural safeguards with family, iv) conducts an initial developmental screening with the child and family prior to the evaluation and assessment visit to determine child’s developmental status v) prepares family for initial assessment, evaluation and IFSP process, vi) coordinates evaluation, assessment, and IFSP activities vii) assists family in making decisions and choices regarding the selection of appropriate service providers, and viii) maintains ongoing quarterly contact (which may include additional developmental screening of child) with family and other IFSP team members to review and/or modify the IFSP and child’s progress towards goals
• Collaborates with personnel in community-based agencies to develop appropriate intervention strategies for eligible children
• Reviews available early intervention service options and resources accessible to the families of Part C eligible children. Assists families in identifying and gaining access to acceptable service providers to meet IFSP outcomes. Can assist families in securing other services stipulated in the IFSP
• Ensures the provision of early intervention services in a cost efficient manner, utilizing third party funding sources when possible
• CPR card preferred
• Ability to follow complex written or verbal instructions to solve complex problems
• Ability to relate cooperatively and constructively with clients (children and families), providers and peers
• Knowledge of Spanish helpful
• Adhere to ES system as describes in the ES Policy handbook and Operations Guide (ESPHOG) and any applicable local standards to include Medicaid guidelines
• Ability to conduct developmental screenings
• Expresses strong customer service orientation or related dispatching experience through excellent written and verbal/phone communication skills
• Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail
• Ability to positively contribute to the Branch team environment by taking initiative to learn and improve upon skillsets
• Possesses strong planning and organizational skills, both written and verbal
• Uses technology with efficiency, including Microsoft 365 and SAP CRM platforms
• Bookkeeping/accounting experience preferred
• Supporting the Service Business Development Center
• Scheduling Appointments
• Clerical/ Administrative Duties
• Valid state driver's license
• Responsible for multiple or single products/services in a single legal entities
• Responsible for self and supervised team compliance to Baker Hughes policies as well as all local regulations governing the team activity
• Operational cost control
• Assists with Wireline Data Quality/Data Delivery activities
• Be able and willing to cover field activities when the need arises
• Thorough understanding of product line(s)/service(s) in an operational area or district namely
• 10+ years’ experience in oilfield operations environment with in-depth knowledge of Wireline Completions products and services
• Work within a dynamic Field Service team in the Houston office
• Liaise with Siemens North America and overseas customers
• Dispatch Field Engineers to remote locations as necessary
• Schedule and dispatch Field Service Engineers to customer sites in-region and world-wide
• Prepare and process invoices to external and internal customers for Service work carried out in the field
• Define visa and delegation necessity for Field Service Engineers overseas/cross border travel
• Maintain good relationships with both external and internal customers
• Hold weekly Field Service conference calls
• Maintain debtor analysis
• Prepare and distribute pre-mobilization documentation
• Have the ability to work alone with minimal support from others
• Associates degree in relevant business field or demonstrated equivalent experience
• 2 years working in a Service environment
• Ability to work with Microsoft Office software (Word, Excel, etc.)
• Preferred 4 years working a Service environment
• Preferred experience with all Microsoft Office products
• Preferred experience with SAP system
• Preferred Bachelor’s degree in relevant business field
• Interacts continuously with member, family, physician(s), and other providers utilizing clinical knowledge and expertise to determine medical history and current status
• Assess the options for care including use of benefits and community resources to update the care plan
• Coordinates community resources, with emphasis on medical, behavioral, and social services
• Applies case management standards, maintains HIPAA standards and confidentiality of protected health information and reports critical incidents and information regarding quality of care issues
• May require climbing multiple flights of stairs to a member's home, provider's office, etc
• 2+ years of experience in clinical acute care is required
• 1+ year of experience in current case management is preferred
• Prior utilization management experience in some geographic regions is preferred
• Experience in home health, physician's office or public health is preferred
• Maintain required contact hours to fulfill regulatory requirements is required
• Healthcare Management Systems (Generic) is required *LI-RG1
• Co-ordinate the collection and delivery of instrument / equipment for repair
• Co-ordinate the collection and delivery of backup units and maintain record of backup units
• Field service report
• Warranty Claim
• Follow up the jobs status of sub-contractor
• Manage service tools calibration
• Manage parts storage and control stock level
• Co-ordinate installation appointment and maintain service database (like user, serial no., actions taken, etc.)
• Help in documentation and filing for
• On-loan parts
• Attend service hotline
• Serves as the main point of contact for all installations and de-installations to ensure expectations and required timelines are being met
• Coordinates weekly scheduling meetings with field personnel as well as monthly quality assurance meetings with required personnel
• Makes decisions regarding the scheduling and movement of manpower and material. Schedules and dispatches field labor force to meet customer requests and expectations based upon nature of call, urgency, contractual obligation, available resources and customer needs
• Ensures all service requests and dispatches are well documented, coordinated, prioritized and organized
• Reviews, processes and distributes all service documentation including installation schedules by project, order forms, site specifications, packing slips, purchase orders ,etc
• Utilizes, maintains and updates all employee, service intervention and customer information in appropriate service/business applications
• May travel throughout the US 3- 5 times a year
• Associates degree (2 year) or higher preferred
• 2-5 years experience in customer service call handling, dispatching and service response in a related or medical device industry required
• Relies on experience and judgment to plan and accomplish goals
• Ability to perform a variety of tasks
• A certain degree of creativity and latitude is required
• Excellent organizational, interpersonal and verbal and written communication skills required
• Knowledgeable in Microsoft Office and business software systems (i.e. QAD,SAP)
• Establish and maintain customer relationships based on dependability and honesty. Ensure that long term customer relationships are created by providing value added services
• Maintain relationships with customers by providing support, information, and guidance; researching and recommending new opportunities for service improvements
• Adapt quickly to a variety of personalities and situations
• Establish priorities and take appropriate action
• Log, maintain, and close all calls taken from and made to clients. Keep management informed of all critical problems
• Extract critical information from incoming calls
• Establish and maintain all service schedules as required
• Review schedules and customer requirements. Coordinate service with customer and technicians to begin/complete service
• Understand the capabilities of the technician talent pool
• Provide administrative assistance to customers
• Identify product and service problems by researching the situation; identifying alternate means of filling customer needs; recommending solutions
• Refers customer concerns about billing practices and charges for services rendered to appropriate personnel for investigation and resolution
• Responsible for effecting smooth communications and rapport between the customer and company personnel
• Seeks guidance and direction as necessary for performance of duties
• Maintain professional and technical knowledge by attending educational workshops, seminars, conferences, etc., as assigned by supervisor
• Experience, including a track record in the service sector
• Independence and high motivation
• Team leadership skills
• Demonstrate the ability to work under stress and maintain composure
• Basic product and application knowledge within the industry
• Entry-level knowledge of low voltage systems
• Must have good people management, organizational, and planning capabilities
• The position requires the understanding and knowledge of how to deal with people from all walks of life. A person in this position must be a confident communicator with others
• Must be able to clearly identify the relationship of customer needs with respect to process capability
• Requires the ability to understand the technical applications needed to operate system equipment
• Ability to report to work during customary or specifically assigned working hours
• Ability to interact effectively with peers and supervisors
• Ability to adhere to workplace rules
• Ability to interact appropriately with the public
• Preferred – Associates Degree in Electronics Technology
• Clerical: Handles phone & email correspondence. Develops and distributes various correspondence, reports and presentations. May compile and maintain any reference manuals, or other document manuals. May plan, schedule and/or coordinate events, training, etc. Maintains and orders supplies. Maintains departmental files. May schedule maintenance on equipment. May create purchase requisitions. May create and maintain a technical service bulletin for field distribution
• Operations: Handles customer inquiries including pricing, delivery and service requests. May generate and submit customer orders. Updates log sheets. Maintains vendors or distributor files. Creates and maintains forms, charts, graphs, etc
• Service: Maintains price lists, administers parts order entry and processing. May direct repair requests to appropriate Service Tech, Service Engineer or Service Center. Reviews and enters warranty service claims ensuring accuracy. Reviews and analyzes claims, expenses and warranty trends, developing warranty report for distribution to applicable GDI departments
• Training: Develops and maintains record system to ensure appropriate training is completed and recorded per ISO. May assist with software training and provide technical support for department users
• Quality: Supports quality objectives through utilization of quality work instructions, requisitions, and corrective action notices. May maintain and/or generate quality reports
• Other responsibilities as assigned or required
• Is the key on-site support staff for tenant relations. Must diligently support and maintain good working relationships with tenants and vendors. Handles tenant move-ins and move-outs and assists with the coordination of tenant events. Orients new tenants on building policies and procedures
• Responsible for preparing vendor service contracts, preparing and updating lease abstracts, and obtaining vendor bids for special work/or services
• Assists with billing, rent collection, and other tenant charges in compliance with lease agreements. Does coding and processing of invoices, data entry into Yardi accounting system, preparing sundry billings, producing purchase orders for contract materials and services, and requesting W-9 forms from new vendors in order to set them up in accounting system. Coordinates with all parties for rent roll-up and reconciliation and compiling monthly report to owner
• Bachelor's Degree with at least 20 credits in health or human services; or at least 60 credits in Health or Human Services and 1 year of experience working with the developmentally disabled; or 1 year of experience as a Service Coordinator with any population
• Demonstrated understanding of Medicaid
• Bachelor's Degree in Social Work or Health and Human Services
• Coordinate fire alarm services with local and national account customers, submit proper billings for all service calls, interpret customer preventative maintenance agreements and ensure accurate invoices with the appropriate attachments are submitted to the customers
• Act as main point of contact for all National Account services & inspections
• Creates new customer numbers, merging, address correction, return mail, links ship to & bill to customers
• Use established templates to document and manage all job related processes and actions
• Identify and implement potential improvements in managed processes to enhance the member and partner experience
• Generally responsible for troubleshooting escalated items particularly in relation to eligibility, contributions, claims, and general account maintenance
• Serve as key resource for account managers to coordinate delivery of tasks in support of partners and their members
• Collaborate with cross-functional internal teams for partner issue resolution
• Interface with partner contacts via email and in meetings
• Serve as a backup resource for the account managers and other Service Coordinators
• Manage queues of escalated inquiries from the partners and their members
• Meet or beat established SLAs for all tasks
• 2+ years operational or servicing experience in the consumer-driven health care industry
• Microsoft Office experience: strong with Excel, Word, and Outlook; Visio a plus
• Experience with process documentation and maintenance
• Ability to manage several tasks and competing priorities
• Ability to work well on a cross functional team
• Knowledge of HealthEquity systems
• 2-5 years’ experience in service writing or parts support working for a company that distributes Construction Equipment
• Customer oriented and customer responsive
• Must be able to work within a Team concept, able to multi-task and be able to organize the workday effectively and with high degree of accuracy
• Have a willingness to learn new skills and willing to work overtime
• Strong PC skills to include Microsoft Office Suite
• Able to push, pull, lift, sit, stand and use miscellaneous office equipment for extended periods of time in the performance of duties
• Minimum 2 to 5 years’ experience working in a similar role
• Experience working in the Resource and/or Oil & Gas industry
• Secondary education attainment
• Degree/ Certification in Business Studies recommended
• Ability to balance workload under short deadlines and changing priorities in a fast paced environment
• Ability to prioritize and anticipate needs
• Ability to successfully multi task
• Attend and participate in all meetings, trainings, and activities as required
• Stay apprised of new techniques relevant to the work being performed; achieve and maintain technical competency
• Adhere to all Company policies and departmental procedures and rules
• Safety/Facilities Maintenance - complete all EH&S training and reporting; ensure all equipment is inspected and registered as required and is maintained in good mechanical condition; ensure 5S procedures are established and followed in each shop; identify and communicate any maintenance issues to management
• Customer/Service Support – answer all incoming service request calls for assigned region; schedule field and internal repair work; order required parts for repair and ensure their arrival is coordinated with the required repair schedule (service manager input may be required); identify any loaner equipment needs resulting from down equipment and coordinate to ensure it is fulfilled appropriately; ensure work is completed as scheduled and all required paperwork is processed to complete the job, relieve inventory, and create billing
• Compliance/Inventory Control - fixed asset control & annual audits; reconcile & ensure accuracy of parts and whole good inventories; meet or exceed assigned inventory objectives; identify and report any excess, obsolete, or scrap assets; ensure inventory is unloaded and stored in the correct locations
• Professional disposition and strong time management skills
• Strong analytical and interpersonal skills
• Robust general business acumen

West Coast Service Coordinator Resume Examples & Samples

• State responsibility for the delivery of the service business from an operation perspective
• You will engage with the customer in the delivery of service products, including the coordination of commissioning and breakdown support across the WA business
• Review and ensure the on time delivery (OTD) of the service contracts in line with the contract conditions and the allocation of resources for the state
• Monitor the work load of the workshop, coordinating with the engineers and ensuring OTD for workshop repairs and communicating and reporting bat to the customer base
• Deliver on WA based product and service project assigned to you in the region, you will coordinate the OTD of projects across the business unit in line with ABB project delivery process
• Local coordination of training for customers and your reporting Engineers with the national trainer
• Ensuring OHS&E compliance for WA team through KPIs reporting and that all hazards, near misses and incidents are reported and followed up
• Work with the Customer Service team to ensure invoicing and other related admin tasks are completed on time
• Providing quality and consistency of service work performed by ensuring that work processes are followed though auditing of paperwork and feedback to engineers for continuous improvement
• Developing and improving new and existing policies aiming to reduce costs, improve quality and safety, and customer satisfaction
• Partnering with the local Service Sales Manager to deliver the business plan for the region and assisting the sales team with delivery of product sales
• Provided Monthly operational reports for the state

Telephonic Service Coordinator Resume Examples & Samples

• Contacts newly enrolled members during daily outbound calls and completes telephonic integrated assessment upon successful contact
• Identifies and collaborates with member for active Plan of Care based on identified needs
• Utilizes motivational interviewing and engagement techniques to obtain member information
• Educates and refers members to appropriate follow up for continued care
• Communicates with the member, primary care physician and community partners concerning medical and behavioral health needs and alternatives to providing services to meet the needs
• Serves as Initial member advocate and facilitator to resolve issues that may be barriers to care
• Reassigns member to appropriate level of care and continued Service coordinator based on assess needs
• Ensures appropriate utilization and consistent application of the benefits and applies benefits coordination knowledge
• Maintains time sensitive documentation completion to assure compliance with program goals and regulatory agencies
• Participates in the Quality Improvement process including the recognition of quality of care issues and forwarding information to appropriate staff for review and resolution
• Working knowledge of Medicare/Medicaid regulations
• Experience in health related, telephonic customer service setting
• Experience in meeting the needs of vulnerable populations who have chronic or complex conditions
• Ability to create, edit, save and send documents utilizing Microsoft Word and Excel
• Must reside within 50 mile radius of Austin, TX, Corpus Christi, TX, or Sugar Land, TX
• Long-term care, case management in a clinical setting, or managed care experience
• Excellent organizational, communication and time management skills
• Strong team player and team building skills

Field Service Coordinator Temp Resume Examples & Samples

• Field incoming calls from clients in a timely and efficient manner ensuring that optimum service and response is provided
• Monitoring and update of Master Contracts Database with engineer’s monthly updates
• Raise quotations for contract renewals as identified, ensuring all current pricing is utilized and approval is chased through to minimize and breaks in service to the client
• Keep accurate records of all logistic and stock level shortfalls affecting the department
• Carry out any ad hoc duties as deemed reasonable by the line manager
• Excellent communication and problem-solving skills
• Excellent computer literacy skills. Microsoft Office
• Ability to effectively interface with customers over the phone
• Ability to work effectively in a fast-paced, multi task and demanding environment
• Fluent verbal and written English skills essential
• Degree or equivalent two-year college or technical school qualification and a minimum of two years’ related experience and/or training; or equivalent combination of education and experience
• Act as focal point for process, communicate with clients, service providers, and management
• Facilitate resolution of issues with items not complying with the process
• Following defined escalation path when needed, as defined in the escalation policy
• Performing day to day process compliance administration
• Ensure completeness and integrity of information collected to conduct daily operations
• Establishment of measurements and targets to improve process effectiveness and efficiency
• Responsible for evaluating the performance of the process
• Optimize landscape and processes to enable smooth delivery of SAP global backup service (especially cloud units)
• Improve automation tools and reports
• Coordinate providers to enable smooth delivery of SAP global backup service (especially cloud units)
• Interact with internal stakeholders (e.g. cloud units; includes management levels) concerning processes, service quality, …
• Participate in projects to standardize new sites (e.g. acquired companies) and onboard sites into centralized backup service
• Drive projects to tweak the global organization and global processes
• Strong communication skills with stakeholders (including management; English and German)
• Flexible, self motivated and able to work independently in a fast paced and multi-cultural organization
• Process thinking, economical thinking
• Good technical knowledge about hardware and software products for backup (preferably EMC Networker) is a plus
• Minimum of 2 – 6 years of relevant experience in backup/storage area or service coordination or audit area or process area preferred
• Build backup infrastructure remotely to become backup ready in new data centers
• Enable smooth operations of SAP global backup landscape (including cloud units), securing high delivery availability
• Good verbal and written communication skills in English and German
• Flexible, self-motivated and able to work independently in a fast paced and multi-cultural organization
• Technical knowledge about hardware and software products for backup / storage is a plus
• Graduates are welcome!
• Assist with the development and implementation of sales strategies for a specified geographic area, business unit or product line. Assists with the development of short and long range sales goals
• Bachelor's Degree or equivalent with 5+ years experience in related field
• Comprehensive knowledge of appropriate company products / application and services to customer requirements and competitive market in the scope of responsibility
• Good knowledge of commercial issues
• Prior utilization management experience preferred in some geographic regions is preferred
• Bilingual skills (English/Spanish)
• Ability to understands the business and financial aspect of case management in a managed care setting
• Proficient in Microsoft Office including MS Excel, MS Word, MS PowerPoint, and MIS Outlook Express is required
• Intermediate Healthcare Management Systems (Generic) is preferred *LII-RG1

Service Coordinator Stoke Schools Resume Examples & Samples

• Sort and dispatch calls to engineer, sub-contractors and site managers based on the correct skills sets, geographical location and service delivery arrangements
• Re-plan/assign as required to manage workload and priorities of response
• Prioritise urgent jobs and plan and dispatch operative/sub-contract support to meet urgent demand
• Escalate any complaints as required and support continuous improvement activity to reduce levels of customer complaints
• Promote customer feedback and surveys
• 5 GCSEs at grade C or above or equivalent,
• Relevant experience in similar role
• Plan and maintain job schedules for the Field Service Engineers
• Identify and schedule the appropriate resources using the required resourcing tools
• Communicate with Field Engineers before, during, and after a job is complete
• Use SAP effectively to complete job-related functions
• Maintain a list of contacts and information resources as necessary to support scheduling and geographical requirements
• Manage purchasing logistics (e.g., shipments, customs, invoicing)
• Be an account's “go to” person, demonstrating accountability
• Manage customer inquiries, requests and issues in a timely and thorough manner
• Create a customer-facing quote/proposal using calculated price from cost template
• Process New Customers via Know Your Customers Workflow
• Calculate actual costs and complete invoicing in SAP
• Create PO’s for vendors using Workflow
• Calculate comprehensive estimated job/projects costs using specified template
• Support sales as needed to prepare offer to existing and potential customers
• Prepare accurate service reports, timesheets and expense report after every service mission
• Report/update SAP, Zalaris and Concur on regularly basis
• Assist in knowledge transfer to the organization based on customer feedback, field work and experience
• Provide feedback to sales organization if potential opportunities arise
• Bachelor's degree from an accredited university or college (or a high school diploma / GED with significant experience in Administration and Support)
• Strong oral and written communication skills in both English and Norwegian
• Minimum of two years customer service
• Strong organizational and communication skills (written and verbal)
• Computer knowledge in Microsoft Word and Excel
• Assists with incoming inquiries and/or requests regarding warranty and excess returned products and/or services
• Assists customers by providing information while providing efficient and courteous service
• Assists with investigating and resolving routine problems, and recognizes when to escalate customer issues
• Assists in order tracking, price quoting, and scheduling
• Assist with database maintenance and records inputs
• Assists in processing warranty and excess returns stock putaway
• Issues excess returns credits to customers
• Performs simple, routine work within area of specialization
• Selects appropriate processes from clearly documented rules, past practices, or instruction
• Seeks advice and guidance on non-routine or problem areas from manager
• Demonstrates correct understanding of routine aspects of work
• At least 4 years experience using SAP, iShare, Sharepoint, and Microsoft Excel
• At least 4 years experience in warranty and In Excess Returns
• Material handling skills/experience – movement of parts and materials (in boxes) using the appropriate handling equipment
• ITIL v3 Foundation Certification
• Basic Project Management Skills
• English Proficiency

Market Service Coordinator Resume Examples & Samples

• Channel & filter all incoming requests as key contact for all channels
• Execute cluster / business communication
• End-to-end supply chain understanding & cross functional thinking through all business levels
• Service-, solution- and customer oriented mindset
• Ability to structure & organize daily work independently and efficiently
• Strong communication skills required in German and English, both orally and in writing
• Successfully completed professional training in business management or comparable education in business / logistics required
• Min. 1 year working experience in the logistics area or supply chain management, ideally with customer contact or in a cross functional position
• Systemical affinity to learn & work with multiple systems simultaneously
• Experience with Microsoft Office, especially Outlook, Excel
• Experience with SAP applications, Warehouse Management System Manhattan is preferable

Telecommute Field Service Coordinator Tidewater Region Resume Examples & Samples

• BA/BS in a health related field required; 2 years of experience working with a social work agency; or any combination of education and experience, which would provide an equivalent background
• You must have experience in working with individuals with chronic illnesses, co-morbidities, and/or disabilities in a Service Coordinator, Case Management, or working with Medicaid, managed care and/or LTSS
• Demonstrated ability to communicate with members who have complex medical needs and who may have communication barriers
• Current or prior field/home health experience preferred

Account Service Coordinator Worthington, Ohio Resume Examples & Samples

• Processing new business and renewal implementations, managing RFP process for all 51-99 new business prospects and supporting plan benefit design packet requests
• Supports Sales team on benefit and enrollment issues
• Provides analytical review and support for reporting presentations
• Strong oral, written and interpersonal skills required
• Strong problem-solving and PC skills required
• BA/BS or 3 years of related experience in a client service support role with acct mgmt or an equivalent combination of education and experience required
• Strong problem-solving and PC skills required - must have proficiency with Excel and Power Point
• Sales Force experience is preferred

Account Service Coordinator Mason Resume Examples & Samples

• Processing new business submissions
• Supports brokers and sales team on enrollment and group set up
• Supports sales team on benefit and enrollment issues
• Supports broker toolbox questions or quoting as needed
• Interprets and supports plan benefit design
• Sales license preferred
• BA/BS and 3 years of related experience or an equivalent combination of education and experience required
• Sales license may be required
• May have budgetary responsibility
• Provides some technical guidance and work direction to field staff
• Commercial Driver’s License (CDL) with specific endorsements may be required
• 5+ years’ of experience working in an oilfield operations environment
• Chemical background
• Ability to work long hours and be available on weekends
• Class A CDL
• Take phone calls and instructions from sales force to determine customer requirements on service orders
• Help schedule service jobs both in-house and in the field jobs
• Communicate status of assigned jobs to the shop/field mechanics, customer, other service coordinators/schedulers, and sales personnel
• Quote/Order parts and materials needed for service jobs
• Notify shipping and receiving to move staged jobs to the service area
• Provide shop personnel with drawings, breakdowns, IOM's, inspection checklist, and customer complaints or symptoms of equipment for repair
• Coordinate shipment of the finished jobs with shipping and receiving department
• Check finished jobs before shipment, including repair checklist, and digital picture
• Coordinate return of leftover material from jobs
• Invoice jobs, including invoicing checklist
• Maintain the shop files
• Extremely customer-service oriented
• Experience in pump and various rotating equipment

Install Service Coordinator Resume Examples & Samples

• The types of tasks this individual is responsible for are primarily focused on supporting and converting data to information
• May recommend and support on-going business decisions and processes
• A minimum of 2-4 years of experience is required
• A University degree or other related training is preferred
• A proficient level of expertise in the technical aspects in one or more areas of responsibility is required
• Effective administration of Siemens project site including technical and commercial record-keeping
• Comply with QHSE Siemens standards and UK legislation and undertake active safety behaviour and EHS responsibility within the site (responsible for reporting of incidents and accidents, near misses & unsafe acts)
• Ensure appropriate resources are mobilised to achieve site performance targets within budget and liase with central functions when required. Coordinate record keeping and documentation archiving to support full historical traceability of project work carried out
• Coordinate all third party resources to ensure schedule and statutory requirements are fulfilled
• Produce accurate reports via business systems for the operations team including supporting the Service Manager in the preparation of reports for internal and external stakeholders
• Serves as the main point of contact for all service customers to ensure customer expectations are met
• Proactively follows up with customers after completion of service visits
• Handles decisions regarding the scheduling and movement of manpower and materials
• Schedules and dispatches field labor force to meet customer needs and expectations based on the nature of the call (urgency, contractual obligations, available resources and customer needs)
• Supports material procurement for customer part sales (pricing part sales, processing orders and invoicing) as well as internal requests in support of Service projects
• Performs invoicing for Service Time & Materials calls
• Effectively utilizes SAP in the delivery and management of service activities: opening service calls, supporting and scheduling planned preventive maintenance visits, updating customer information, creating purchase orders
• Delivers outstanding customer service
• Knowledge of accounting principles
• Ability to manage multiple tasks and prioritize workload
• Customer focus and team spirit
• Strong computer knowledge with MS-Office
• Experience in Service call dispatching and customer service
• Industry experience in HVAC systems, Fire Alarm and Life Safety systems, Security access control and CCTV
• Knowledgeable in Microsoft Office suite
• Knowledge and experience with SAP

Concur Service Coordinator Resume Examples & Samples

• Successful experience working directly with internal/external clients and partners to resolve escalated issues
• The ability to communicate with people at all levels and with a variety of personality types
• Proficiency in delivering oral presentations
• Successful experience working directly with customers
• Ability to convey information professionally in both verbal and written communications
• Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling of information requests
• Excellent organizational and planning skills
• Ability to work effectively in a fast-paced, high stress environment
• Native Portuguese Speaker with fluent English speaking skills
• Answer phones in the Service Department when necessary. Present a courteous and positive image of factory store at all times. Place calls to customers to obtain P.O. numbers when required
• Post labor time into the computer tracking system daily. Balance weekly and monthly payroll hours
• Open work orders for both the shop and field service departments
• Neatly and accurately log work orders, enter labor descriptions for both shop and field work orders and close orders when work has been completed. Copy CSS personnel on recommended repairs for estimates. Prepare reports for closed and open work orders to be reviewed by Service Manager
• Maintain files and proper documentation with current backup information attached to the invoice for all work orders
• Prepare and file warranty claims per current Corporate Komatsu policy and maintain all warranty files
• Research and communicate customer complaints timely to Service Manager. Provide details on complaint with proper documentation and potential resolution
• Maintain Preventive Maintenance schedules by adding new PM’s to computer tracking system, making the initial road tech assignments at the beginning of each month and scheduling completion date with customers
• Promotes an atmosphere of good will and accountability between the company and the customer. Act in professional manner and provides a superior level of customer service and satisfaction. Building trust with customer personnel through your honesty and integrity
• Effectively communicates with customers, co-workers and management
• Working knowledge of service operations in an equipment dealership
• Strong organizational and analytical skills including competent knowledge of Microsoft Excel and Word applications
• Ability to learn and use a service tracking computer system
• A strong customer service mentality
• Works with Field Service Engineers to ensure timely and accurate call closure and attainment of departmental goals to include installations, PMs, repairs, and upgrades
• Process Material Return Authorizations
• Provides necessary support to regional teams
• Performs closure of billable labor activities
• Track and resolve errors preventing closure of billable labor activities
• Maintain accurate reconciliation of billing by working with Field Service Leaders to research and issue debits/credits on a monthly basis
• Preferred Skills: MS-Word, MS-Excel, SAP, Billing and Invoicing
• Spiridon SAP
• Work planning Systems
• Demonstrable experience of working with all Microsoft packages
• Understanding of Siemens Wind Power organisation
• Wind Technician Competency Framework
• Wind Turbine safety Rules
• Commercial Awareness
• Demonstrable experience of working with a technical workforce
• Ability to liaise with technician teams and individuals
• Good understanding of the wind industry and customer management
• Customer and sub-contractor liaison
• Provide prompt, efficient, and cost effective technical service in response to customer needs securing compliance to standard processes, financial- and quality-guidelines
• Assure excellent customer satisfaction with Alcon products and service
• Maintain, offer and renew service contracts in coordination with field service engineers and service management
• Close and invoice service requests, sales orders and service agreements
• Create and maintain scheduled service activities in service management system according to service contract requirements
• Assist engineers to provide the necessary repair quotes to the customers
• Keep products and installed base records updated and create new records as needed
• Assist with installation and demo planning by securing coordination of equipment delivery and engineer availability
• Handle spare parts orders, parts stock maintenance and timely return of exchange parts
• Assist with managing retrofits with service activity creation, parts ordering and SOFA system maintenance
• Coordinate field service engineer resources to secure a fast and cost effective cross border support in Nordics and assist with coordination in adjacent service region as well as EMEA region
• Secure an optimal quality performance of the service processes including service history, test equipment use, calibration process, documentation processes, controlled document process, retrofit management etc
• Manage test tool calibration to secure timely calibration and handle deviations according to Alcon procedure
• Manage purchase orders for department purchases
• Perform and assist in reporting and reconciliation functions with finance, quality and others, and develop reports as directed by service management
• Handle and report product complaints and adverse events
• Trained in administrative processes and customer communication in a sales/service organization
• Native language in Danish, Norwegian or Swedish, and fluency in English (verbal and writing)
• Good level of Finnish language will be an asset
• Experience from electronic engineering or similar in order to give the associate a good understanding of the service process
• Preferred to be from a strongly regulated industry like MedTech
• Proven experience from an administrative function as well as a customer facing support function
• Working knowledge from and experience from computer based CRM systems
• Communicate with clients on issues and questions related to the use of Concur’s Products and Services
• Review, edit and finalize the communication of solutions to issues and questions. These cases are logged by clients and responded to by teams of analysts that work with specific areas of the product
• Act as escalation point to engage appropriate members within technical teams to discuss possible resolutions to more technical challenges
• Able to work in a fast-paced environment where 30 – 40 client interactions managed in a work day
• Establish and maintain relationship with customer as it relates to Support to build their trust and confidence
• Works with manager to accomplish departmental objectives and goals
• May occasionally provide subject-matter expertise and technical expertise to department teams and clients
• Completes other activities and duties as needed
• Experience with software as a service (hosted) preferred
• Monitors service tickets to ensure customer contract specifications are being met or exceeded
• Coordinating annual test and inspect site visits
• Gathers all billing information from technicians and local offices for submission to customer
• Ensures all paperwork is completed in accordance with established standards
• Compare materials purchased are to materials installed. Notify field to correct or return material in order to maintain profitability
• Facilitating customer staff/office changes with the central monitoring station
• Providing customer end user support and training
• Tracking all returned equipment when office is closed
• 5 Years service coordination experience within the security industry
• Experience with inventory databases preferred
• Ability to take initiative and work efficiently with minimal supervision
• Excellent written & Verbal communications with ability to effectively interact with multiple levels of the TycoIS and customer organizations
• Demonstrated proficiency with Microsoft Office Products and other software applications to include but not limited to Word, Excel, Oracle, other various data bases and ability to learn TycoIS systems
• Responsible for single product line in the upstream Baker Petrolite product line
• May have budgetary responsibility and profitability of each account
• Monitors daily progress of various customers operations, jobs and/or projects
• Works independently under general supervision from the District Manager, and requiring normal guidance and review
• Provides technical guidance to operators and provides written recommendations, and drives customer efficiencies
• Coordinates gas storage and pipeline operations for various operators in the area
• Thorough understanding of oil and gas production chemicals and services in an operational area or district
• Proficient in the use of PC's. (Word, Excel, Outlook, and some database experience)
• 2-5 years’ of experience working in an oilfield operations environment
• 2 years of college with an Associate’s Degree
• Promotes safety, environmental and housekeeping as job #1 at all times, and complies with all company rules, policies and procedures. Adheres to safety policies, company guidelines, rules and policies including attendance and punctuality and ensures that direct reports do the same
• Enters orders for spare parts and enters orders for service jobs
• Runs and manages the Open Order Report for service jobs daily
• Manages, in conjunction with the Shop Supervisor, the delivery schedule for ALL orders shipping from the GSC location
• Generates and submits quotes for spare parts and service jobs
• Creates purchasing requisitions for shop needs
• Reports reasons for late deliveries
• Works with the Shop Supervisor and warehouse to schedule jobs
• Requests new Material Data as needed
• Schedules Jobs and insure alignment with customer delivery requirements

BH Field Service Coordinator Clinician Resume Examples & Samples

• You will be assisting the responsible Registered Nurse with telephonic and face-to-face assessments for the identification, evaluation, coordination and management of member’s needs, including physical health, behavioral health, social services and long term services and supports
• You will assist responsible RN in identifying members for high risk complications by obtaining clinical data as directed by the responsible Registered Nurse
• You will offer and assist the responsible RN in identifying members that would benefit from an alternative level of care or other waiver programs
• You counsel and partner with the responsible nurse by providing all information collected who will then verify and interprets the information, conduct additional assessments, as necessary, and develop, monitor, evaluate, and revises the member’s care plan to meet the member’s needs
• As the Licensed Clinical Social Worker or the Licensed Practical Nurse you participate in coordinating care for members with chronic illnesses, co-morbidities, and/or disabilities as directed by responsible RN, and in conjunction with the RN, member and the health care team, to ensure cost effective and efficient utilization of health benefits. Decision making skills will be based upon the current needs of the member and require an understanding of disease processes and terminology and the application of clinical guidelines but do not require nursing judgment
• Requires Community Mental Health experience; CSB (Community Service Board) experience
• Your experience must be at least 2 years working with individuals with chronic illnesses, co-morbidities, behavioral health and/or disabilities in a Service Coordinator or similar role; or any combination of education and experience, which would provide an equivalent background
• Current, unrestricted RN, LCSW, LPC, or LPN license in the state of Virginia preferred
• You must be competent in MS Office suite to include Word, Outlook and Excel
• Knowledge of Medicaid, managed care and/or LTSS

Operations Service Coordinator Resume Examples & Samples

• Human Resources / Workforce Leadership – Provides daily oversight of non-exempt team under assigned control to ensure that high levels of service, production and quality metrics are achieved. Provides some OJT
• Operational Excellence, Standards & Compliance - Consistently meet/exceed department service goals and objectives. Ensures prompt and accurate completion of all service requests by customers. Achieves maximum efficiency and quality service, including productivity targets. Recommends solutions and changes for improving operational excellence
• Teaming/TCS – Consistently meets/exceeds customer service standards and model exemplary customer service behaviors
• Safety & Security & Building Maintenance - Ensures compliance with Federal, State/Provincial and local laws, as well as, Iron Mountain policies and procedures
• 1-2 years of experience within a service industry
• Operations Coordinator provides daily direction to team through communication of work assignment and departmental targets; reviews daily performance to ensure that work assignments have been completed and communicates results to team
• Basic problem-solving skills are required to resolve issues related to inventory discrepancies and customer related requests. Problem solving skills include thorough knowledge of workflows and operating systems to facilitate quick resolution of all identified problems
• Total travel: 10%
• Education / Experience: High School / 1 – 2 Years

Outside Service Coordinator Resume Examples & Samples

• Shipment and Throughput Support
• Organizational and communication skills are critical to this position
• Difficult work on technical and involved projects
• Internal- Frequent communication requiring tact and leadership/influence
• External- Issues related to customer requirements and commits
• Speaking with vendors, as necessary, to fully understand technical requirements
• Bachelor degree (business or technical discipline preferred), or 4 years of equivalent manufacturing experience desired
• Working knowledge of PCC's systems, process, product and vendors or 3 years of related experience in manufacturing desired
• Ability to organize and lead small group meetings with both PCC staff and vendors required
• Proficient in Microsoft Office functions, (Excel, Word, Etc.)
• Great Communication skills, (Writing and speaking)
• Understating of geographical area
• Coordinate between JNJ Dubai functions ( CS, Supply Chain, Planning and Finance) and Distributors’ team
• Follow up on Payments, MOH Approvals, Performa invoices and Orders’ Submission in order to finalize all the required transactions within the deadline
• Maintain computerized information system and participate in their development to improve efficiency
• Provide regular update to all the involved stakeholders within a timely manner
• Perform administrative duties appropriate to the required activities
• Cairo resident
• Good command of MD Office
• A minimum of a Bachelor’s degree is required (4 years of university studies), or equivalent experience
• A minimum of 0-2 years’ experience in in similar field
• Global mindset—recognize and respond to the unique differences in different regions/countries
• Coordinates all services calls and emails between the clients and the technicians
• Issuing and managing service tickets and work orders; which includes uploading all technician and customer paperwork into client database
• Implement problem-resolution with customers, while coordinating and monitoring technician’s schedule
• Works closely with multiple departments such as installation, inventory & monitoring center
• Provide monthly/bi weekly reports of service work orders
• Preform on-site support and troubleshooting of CCTV security systems
• Assist with other duties as needed to support the service department
• Minimum 2 years of administrative assistant or customer service experience preferably in a fast-paced service organization required
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines. Must be highly organized
• Must be highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology including Outlook and Internet applications
• Professional, articulate and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions and materials in strictest confidence. Must be able to work overtime as needed
• Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team player

Employee Service Coordinator Resume Examples & Samples

• Coordinating, scheduling and organizing executive meetings, travel and office activities
• Assisting with travel plans and itineraries
• Preparing, composing and editing, external and departmental correspondence and ensuring timely delivery of all correspondence
• Opening, sorting, dating and distributing appropriate incoming correspondence
• Handling calls, voice mails, return calls and email correspondence as requested
• Attending and participating in applicable company-sponsored training
• Excellent attention and orientation toward meticulous work
• Strong interpersonal and communication skills, both verbal and written
• Ability to project and maintain a professional and positive attitude
• 3+ years experience in an office support position
• Must have strong customer service, organizational skills and ability to engage others
• High energy, with ability to multi-task preferred
• Experience working with Word, Excel, and Power Point required
• Manage and coordinate production related activities with a team of offshore resources
• Provide leadership in high priority production issue resolution (Priority 1 and Priority 2 War Rooms)
• Ownership of application availability, reliability and stability on a 7 by 24 by 365 rotational basis
• Ensure that the deliveries into the production environment are built with the highest quality
• Ensure timely resolution of all production issues meeting or exceeding SLA’s
• Work with business partners to prioritize production issues and requests
• Ensure that all documentation has been updated and that work product meets UDP / SOX compliance requirements
• Conduct or facilitate root cause problem analysis on all in-scope incidents and drive corrective action plans
• Coordinate and provide estimates on break/fix, problem-management, and work order activities
• Identify and implement application performance improvement initiatives
• 5+ years of full Software Development Life Cycle experience
• 5 years or more of IT experience working with distributed applications in at least one of the following
• 2+ years of work experience in Optum Technology software development or support
• 2+ years of work experience supporting applications in the call center domain
• 2+ years of work experience with APM tools such as Dynatrace, New Relic, or equivalent
• Experience with Salesforce
• Experience with Tivoli Workload Scheduler
• Experience Managing Product Lifecycle Management (PLM) projects
• Unix knowledge including scripting
• Experience in ITIL/industry standard processes
• 1+ years of IT Healthcare experience

Unit Service Coordinator for Hilo Resume Examples & Samples

• Under direct/close supervision, performs a variety of basic and routine clerical and secretarial duties. These may include but are not limited to
• Preparing and typing routine correspondence, form letters and reports
• Answering telephone & routing calls to the appropriate person,
• Greeting visitors and patients as applicable and conducting them to the appropriate location or person as needed
• Setting up and maintaining filing systems and basic databases as applicable
• Completing forms and reports as required by the various company offices and outside vendors and agencies
• Recording the minutes of meetings and providing the resulting documents as necessary
• Making copies of correspondence and other printed matter as required by manager
• Preparing purchase orders using the appropriate software application
• Assisting with department/facility accounts receivable and accounts payable functions and responsibilities as needed
• Distributing incoming mail
• Maintaining calendar and daily schedules
• Scheduling appointments & arranging meetings
• Maintaining inventory of the necessary office forms and supplies
• Assisting with various basic personnel administrative functions as needed
• Acting as backup to other clerical personnel in office as needed
• Assists in the collection of Patient Statistical Profile and Continuous Quality Improvement Data
• Assists with month-end reporting requirements
• Assists in auditing records for ongoing compliance with medical records standards
• Maintains accurate records of hospitalization, patient travel, etc. to facilitate coordination of patient scheduling, ancillary testing, etc
• Minimum 6 months relevant experience without a degree – 0-6 months experience with an Associate degree or secretarial school
• Experience working knowledge of computers with Microsoft Word, Excel and PowerPoint preferred. Good verbal communication skills

Service Coordinator ENT Resume Examples & Samples

• Manage the onboarding process, including client communications and initial requirements gathering and/or confirmation
• Document all important dates and customer interactions in CRM
• Complete other activities and duties as needed
• Communication Planning
• Schedules and dispatches shop field service technicians
• Assigns duties to service technicians
• Orders parts for service jobs
• Invoices service jobs
• Inspects service jobs to verify conformance with company standards and/or customer specifications
• Makes sure that service technicians perform duties according to company safety policy
• Experience in pump service and fabrication
• Employee management experience
• Ability to motivate team and accomplish goals

AH Service Coordinator Resume Examples & Samples

• Bachelor of Social Work or degree in Sociology, Gerontology, or Psychology or comparable experience
• Two years experience in social service delivery with senior citizens or non-elderly persons with disabilities
• Demonstrated working knowledge of supportive services and other resources for senior citizens and non-elderly persons with disabilities in the jurisdiction of the project
• Ability to advocate, organize, problem solve and provide results for the older adults and non-elderly persons with disabilities
• Ability to relate well to family members and other constituencies
• Ability to develop cooperative relationships with peers and supervisors
• Ability to manage time and set priorities
• Assigns appropriate qualified level staff and updates personnel files for availability to assign cases
• Establishes and maintains staff files in accordance with state regulations including, but not limited to current state license or certificate, immunizations, physical updates, malpractice insurance, orientation and continuing education certificates, and initial orientation to the Health System
• Works with other agencies, facilities, physicians, patients and families
• Ensures timely case assignment
• Solves problems for customer/patient relations
• Experience in a medical setting, preferred
• Knowledge of billing procedures, required
• Associates Degree in related field, required. Bachelor’s Degree, preferred
• Minimum of two (2) years progressively responsible healthcare administration experience, required
• Demonstrated knowledge of health insurance plan administration, including Medicare and Medicaid, required
• Proficiency in Microsoft Office applications, required

Incident Service Coordinator Resume Examples & Samples

• IT Service Management through Incidents / Problems / Changes processes
• Incident management
• Basic knowledge of IT environments (HW / SW)
• Basic knowledge of monitoring tools
• Ability to establish business impact and transmit it to non-technical and auditory techniques

Business IT Service Coordinator Resume Examples & Samples

• Degree in IT (DEA, Engineer or equivalent), Servers, Network & DB Certification and Specialization is highly appreciated
• Perfect mastery of the French language and English
• Excellent Knowledge for Microsoft products (Clients & Servers), Vmware and Cisco IOS
• 02 years’ experience in the IT field
• Relational and communication skills
• Ability to analyse and solve problems
• Adaptability to technological developments

Cardiovascular Service Coordinator Resume Examples & Samples

• High School Diploma and minimum 3 years experience in health care operations is required
• Experience in a physician’s office or hospital in a cardiovascular specialty practice is preferred
• Medical terminology is required
• Medical coding and billing is also preferred
• Coordinates / schedules all field and depot service work for paid, warranty and goodwill service issues for electrics actuators globally
• Enters field and depot service work orders into Oracle and CRMOD database. (subject matter expert)
• Provides support and guidance to service technicians. (Front line supervisor.)
• Schedules / dispatches technicians to work orders for both Crossridge and Gonzales office location
• Performs inventory transactions in support of service operations
• Corresponds with internal and external customers to fulfill service expectations
• Manages all logistics support aspects of spare parts shipments to field service locations
• Pre-screen service site for specific site training requirements prior to service work
• Compliance with import export requirements when completing shipping documentation for international service jobs
• Scheduling of training for service technicians and LBP’s on new products or technology
• Maintains all resources including fleet truck in compliance with HSE and 5S strategies
• Maintains Metrix report for service technician utilization and other reports

Project & Service Coordinator Resume Examples & Samples

• Working with designated project manager(s) to consult with internal customers during early stages of concept development and project definition
• Reporting, monitoring and providing analysis for special project success
• Working with existing and/or potential outside suppliers to develop project scoping details
• Managing lighting maintenance service suppliers that support retail stores
• Associate’s degree in Business Administration, Project Management or equivalent experience
• At least two (2) years of facilities experience
• At least 20 years of age and have a valid Florida driver’s license
• Willing to have driving record reviewed
• Knowledge of project management principles and methodology
• Ability to organize tasks and information
• Ability to apply strategic thinking in projects
• Interpersonal/influencing and customer service skills
• Ability to work under pressure and tight deadlines
• Time management, personnel management, and material management skills
• Knowledge of supplier management principles
• Knowledge of continuous quality improvement methodologies to conduct fact based analysis
• Ability to conduct research using the Internet
• Willingness to work a variable work schedule including nights, holidays, and some weekends
• Bachelor’s degree in Business Administration (or related business field) or Project Management
• Four (4) or more years of facilities experience
• One (1) year of project management experience
• One (1) year of supplier management experience
• Certification with project management institute as a Certified Associate in Project Management (CAPM)
• Knowledge of Microsoft Office - Project
• Knowledge of Publix organizational structure (retail, and support)
• Knowledge of facilities department processes
• Knowledge of SharePoint
• Determining business priorities, especially during peak periods
• Ability to recognize what needs to be done to meet everybody’s expectations
• Working with many Account Executives and Service Representatives and balancing their demands/needs
• Balancing conflicting priorities
• Managing Advisors, Consultants, Clients and the team’s expectations

Cardinal Service Coordinator Resume Examples & Samples

• Bachelor’s degree and one year of relevant experience, or combination of education and relevant experience
• Strong written and verbal communication skills, including excellent writing, editing and proof-reading skills
• Stanford graduate
• Knowledge of Cardinal Service and Stanford student life
• Knowledge of and experience with social media platforms, including Facebook, Instagram and Twitter
• Student service organization leadership, student government, residential life, or comparable student activities experience
• Main Tasks / Responsibilities / Authorities
• To co-ordinate and plan all service work either internal or external be it Volvo driven or customer driven to ensure cost effective completion including ordering of parts where necessary
• To open service jobs and close them in manner explaining and justifying the material and labour content, ensuring all relevant costs, returned parts are correct before invoicing
• To operate planned services and inspections, and keep records as necessary using the Maintenance Planning System being proficient in the interpretation of Time Guides and technical information and to close all jobs particularly warranty jobs in accordance with them
• To bring to the attention of the Supervisor or immediate manager any on-going or serious anomalies regarding costs incurred in jobs
• To raise purchase orders, pricing external sundries and entering onto jobs at the Service Supervisors discretion keep records and carry out any filing as necessary
• As required to use all available information in the interests of finding additional external work opportunities, passing such information to the Service Supervisor, CSSM or Depot Manager or, as directed, to contact customers presenting a case for Volvo to carry out repairs or servicing
• Work in accordance with Volvo Group UK standards of health, safety, quality and environmental care
• Key Skills / Competencies
• Keyboard skills
• Understanding mechanical terminology and associated work
• Ability to work on own initiative and prioritise
• To be co-operative and flexible at all times
• Education / Professional Qualifications required for the position
• Experience of tactful customer service
• Technical knowledge/a technical background
• Additional important requirements
• Knowledge of office systems
• Ability to read and understand Parts books is desirable
• PC literate
• Coordinate calls
• Inventory control
• Scheduling of jobs with the Field Service Team for the most efficient customer support possible
• Respond to customer complaints, telephone requests and walk-in customers
• Analyze and prepare quotes for customers
• Maintain various reports as required
• Enter data into SAP database as necessary and utilize MS Office applications
• Support and lead team of 6 to 8 technicians
• Lead monthly communication call with assigned team of technicians
• Manage business in assigned territory (Customer Service, Revenue, Absorption, Margin and Expenses)
• Minimum 5 years of experience in support services type position
• Ability to communicate effectively by phone or email with remote team
• Customer focused and collaborative team player
• Effective organizational skills - (time management)
• Mechanical background a plus
• General parts, automotive and rental services experience a plus
• Business management a plus
• Estimation, quoting, planning, project management and invoicing experience a plus
• SAP Experience a plus
• Proficient MS Office skills
• Experience in a similar client support role accountable for client satisfaction/success in a fast paced, high volume environment ideally within a Software/Cloud/SaaS organisation
• Strong customer focus with a demonstrated ability to prioritise, plan and manage an accurate workflow to meet deadlines in a timely manner to achieve effective service delivery
• Excellent communication skills with an outcome driven nature exhibiting precision, analysis and high attention to detail in your work
• As part of the Implementation Services function at Concur, you will be the primary point of contact for a defined customer group establishing and maintaining a trusted relationship that works to ensure the customer’s overall satisfaction with our products and services
• Accountable for end to end implementation engagement to ensure clear, consistent communication throughout the overall customer experience from initiating and managing the onboarding process, gathering of initial business requirements, engagement of internal and external key stakeholders at different stages of the implementation process to proactively identify and monitor potential implementation challenges
• Collaborating effectively and proactively engaging with internal and external functional/technical subject matter experts to ensure consistent communication and accountability with customers regarding a variety of topics, ranging from support tickets to service performance and resolutions of potential upcoming technical challenges
• Provide and maintain repair schedules for major (and minor) accounts for repairs of service. Set up work for all shifts so that the productivity shifts will be at the highest level possible; maintain our service appointment
• Provide information for present and scheduled jobs in order to procure the necessary parts and materials required Perform vehicle walk around with customers and prepare estimates for repairs to customers and follow up with customers
• Document service schedules for customer vehicles and follows up with customer on future service appointments
• Keep customers informed on completion times, delays and changes to estimates and spend quality time building relationships with customers
• Prepare, process and insure accuracy of all repair and warranty work orders and warranty coding
• Maintain a constant flow of work into the service department and take steps to fill empty time periods in the service
• Work under ISO operational procedures and maintain the branches service records
• Seek opportunities to increase service sales
• High school degree or equivalent and 1 year in the automotive/heavy duty industry or 2 years on-the-job related experience
• Ability to estimate a mechanical repair
• Strong computer knowledge: Microsoft Office skills
• Knowledge of the SAP software (as an asset)
• Background in service and parts
• This role requires someone to sell production chemicals, products, and services to existing and new customers
• 2+ years of experience working in the Oil Field
• Strong negotiating skills, communication and successful selling experience
• Must be at least 21 years of age and have a valid driver's license
• 5+ years’ of experience working within the oil and gas production environment or in sales
• Technical knowledge of Production Products and services and their application to customer requirements
• Experience working in the independent oil & gas market
• Customer Service relations that include email and phone
• Expediting of service orders including order tracking and shipping dates
• Creates service quotations and sales orders
• Makes packing/shipping documents
• Creates job orders for parts for all repairs on all product lines
• Receives RMA’s from customers and sales team
• Creates RMA’s for customers to send equipment back
• Reporting of all RMA’s and all calls received into service department
• Receives and manages all RMA’s from received in to quote to PO to shipping
• Creates corrective action reports (CAR)
• Advocates for and with the individual being served to ensure responsiveness from natural, community generic and specialized services/supports. Advocacy includes providing information, removing barriers, creating options and resolving problems
• All Service Coordinators are required to participate in the On Call Service per department guidelines
• Assesses individual and family strengths and needs in a collaborative method through individual and/or collateral interviews and reviews of social and clinical information provided by other entities. The development of an assessment is based on an understanding and trusting relationship, that needs and strengths vary over time and are evaluated in every contact (face to face and phone)
• Attends training programs as provided through the State, County and Agency to assure that the incumbent is up to date on new approaches, best practices and recovery oriented services
• BLENDED LEVEL OF SERVICE COORDINATION Ensures the frequency of contact with the individual being served (or the parents if the individual is a child or adolescent) is based on the individuals needs, but at the very least once a month. Provide a full range of Service Coordination services to a designated caseload maximum of 30 individuals for adults and 25 for children
• Provides twenty-four (24) hour availability for Service Coordination individuals and/or families through phone and face-to-face contacts. On site for all in-patient MH commitments. Ensures that all alternatives to hospitalization have been considered. Coordinates intervention when hospitalization is required
• SINGLE POINT OF ACCOUNTABILITY (SPA). o Be the go-to resource for the person served and his/her family and the system of care. o Assure that there are effective 'safety net resources for the persons served. o Clearly communicate to the person what they can expect from the system and what the system will expect of them. o Assure there is periodic assessment & cross-system planning to meet the needs while utilizing their strengths. o Prepare for, convene/facilitate service planning meetings and provide follow-up after meetings. o Assure there is cross system coordination of services and that services are being provided. o Develop relationships that endure with persistent outreach even when there is reluctance to receive services. o Assist the person served in developing and using natural supports. o Be a persistent advocate for those served and give feedback on systemic problems. o Provide a consistent positive outlook which encourages recovery and full inclusion in the community
• Utilizes at least 55% of available time in service to individuals being served
• Bachelors Degree in a Human Services field such as Social Work, Psychology or Counseling required. Other human service fields of study may be considered with coursework of at least 12 credits in Social Sciences. *transcript will be needed to determine the 12 credits*
• One year related experience preferred Prior experience working in community settings preferred
• Safe driving record required
• May in the course of their duties be in rooms where medications are stored or may transport medications when they transport patients. Transportation of medication is limited from one department to another
• Act 33 Child Clearance with Renewal
• Act 34 Criminal Clearance with Renewal
• Act 73 FBI Clearance
• Cardio Pulmonary Resuscitation
• Comprehensive Crisis Management
• Driver's License

Regional Service Coordinator Resume Examples & Samples

• Work from real time report dashboards to prioritize service jobs
• Where service work is subcontracted, request Purchase Orders, ensure cases are updated, reports are received, Customers are notified, and work is completed properly and efficiently
• Ordering of spare parts required to replenish stock levels in PDC Tilburg
• Work preparation making sure procedure are clear, parts and software are made available
• Manage FST Vehicle needs (service, registration, fuel cards, etc.)
• Ensure FSTs have what they need – Tools, parts, safety gear, laptops/phones/MiFi
• Coordinate FST schedule by making appointments with installers and end customers
• Be actively involved in trainings of FST
• Bachelor’s degree in electrical or mechanical engineering preferred or similar in experience
• Ability to manage voluminous amounts of data
• Excellent computer skills especially using Excel, Outlook, and Word
• Excellent written and verbal skills both from a technical and client facing perspective
• Regular, reliable, and predictable performance required
• Takes customer calls that have been transferred from the Customer Center for the purpose of resolving customer issues on a local basis. Assists customers in resolving billing issues
• Monitors Customer Follow-Up Requests (CFR) and assists branch in resolving branch CFRs
• Regularly required to
• Sit, stand and walk
• Use hands and arms to handle, feel or reach
• Speak and hear o Use close vision abilities Occasionally required to
• Lift or move up to 10lbs o Stoop, kneel, crouch or crawl
• Noise level o Low to moderate
• Adverse Conditions o Minimal

Or Service Coordinator Resume Examples & Samples

• Establishes and maintains relationships with Vendors/physicians and physician offices
• Assists with cost saving initiatives, working with the leadership and Business Manager for OR
• Assists teams to ensure sterilization process is adhered to. Works with SPD to obtain recommended policies and parameters to effectively provide sterilization of equipment/instrumentation
• Assists with in-service and training for staff on specialty related equipment and instrumentation. Provides on-going review of related topics to personnel at all levels
• Acts as a Preceptor for new staff working closely with the OR Educator
• Coordinates pre-procedure phone calls, post-procedure phone calls, and data collection for Outcomes studies/PI projects
• Delegates work assignments to the appropriate team members to ensure quick, safe room turn overs, equipment preparation and transport/monitoring patients. Work is delegated fairly among available knowledgeable staff. Will cover any specialty need as it arises themselves by relief in case of staffing need
• Ensures all supplies and equipment is available by making rounds, attending Scheduling Huddle to coordinate to avoid any equipment conflicts. Ensures all equipment is available, functioning and has been checked by Bio-med if necessary
• New Jersey RN License in good standing required
• BLS/CPR required
• CNOR required
• Computer skills required, knowledge of Word, Outlook, Excel and EMR system preferred
• The ability to learn quickly and adapt to changing patient needs, a strong sense of accountability for improving the lives of our patients and their caregivers, an exceptional focus on teamwork, dedication to on-going education, the ability and passion to deliver the highest quality care based on a strong patient focus are required
• Provides support, information, prioritization and coordination of assignments for field service personal. Serves as the main point of contact for all service customers to ensure expectations are being met. Proactively follows-up with customer after completion of service visit to ensure a high level of satisfaction with quality of work received
• Ensures all service requests and dispatches are well documented, coordinated, prioritized and organized. Reviews, processes and distributes all service documentation including service orders, timesheets, packing slips, purchase orders, accounts payable vouchers, MTO's and/or RMTR's as assigned. Also assists in processing credit memos and collections
• Assists in project profitability through cost containment procedures and processes. Maintains timely set up and completeness of related job folders as assigned. Utilizes, maintains and updates all employee, service call and customer information in SAP
• High School or GED. Technical school
• 2-5 years experience in customer service call handling, dispatching and service response in a related or technical industry required
• Familiarity or experience with the Fire Safety industry and engineering preferred

Field Service Coordinator Teleworker Richmond Resume Examples & Samples

• You will be responsible for overall management of member's individual service plan within the scope of position, as required by applicable state law and contract
• You must be able to travel locally; this position requires a reliable vehicle, current auto insurance and clean driving record (mileage, tolls reimbursed)
• You must be competent in MS Office suite to include Word, Outlook and Excel, as well as have a comfort level with computers in general (i.e. Apple products) since you will be using an iPad and transferring information over to a laptop
• Knowledgeable of involuntary psychiatric admissions related to emergency custody orders and temporary detention orders
• Requires Community Mental Health experience; CSB (Community Service Board) experience; experience working with the ID/DD population
• You must live in VA and be able to travel locally; this position requires a reliable vehicle, current auto insurance and clean driving record (mileage, tolls reimbursed)
• You must be competent in MS Office suite to include Word, Outlook and Excel, as well as comfortable with computers in general (i.e. Apple products) in that you will be entering information into an iPad and syncing that data with the Laptop
• Support brand sales force and end users with timely response to field service issues utilizing the application engineering support department
• Conduct and perform field service visits on site to customer locations to trouble shoot and repair maintenance issues or problems
• Document and record quality issues seen in the field
• Use strong communications skills to question and answer issues or concerns on the phone to representatives, customers, vendors, suppliers and distributors
• Provide input to new product development ideas that will resolve and rectify issues identified in the field
• Provide assistance to Titus lab, setting up and testing various Titus products
• Miscellaneous duties as assigned by management

Shoe Service Coordinator Resume Examples & Samples

• Developing the expertise in one or more business-technology areas (tools, technologies, IT services, business processes, etc.)
• Proposing solutions and approaches that best fit a specific need or proactively proposing improvements belonging to his/her area of expertise
• Providing guidance, instruction, direction and leadership to wide groups for the purpose of achieving a key result or group of aligned results in complex initiatives
• Monitoring results to be achieved motivating the team to "use their knowledge and skills” to achieve those results
• Managing and supervising day to day activities carried out by suppliers
• Supporting the review of Supplier proposals
• Propose best practices for the optimal coordination of operational activities required to deliver IT services
• Conducting analysis of complex business domains and related business processes or systems
• Assessing the opportunities for service enhancement through the use of technologies and tools
• Analyzing, transforming and ultimately resolving the business problems with the help of technology
• Developing the functional expertise for the procedures and the tools in place in his/her area of responsibility
• Defining the right functionalities to be implemented in order to fulfil business requirements
• Managing the ongoing service delivery and support ensuring that they meet agreed business requirements
• Working with MIS Business Partners to understand and translate business requirements into activities, measures or service components that will ensure that MIS can meet those requirements
• Identifying improvement opportunities for the service
• Managing Change Requests to the service ensuring to maximize their value for both MIS and the Business
• Monitoring Service Levels agreed with Suppliers and with the Business addressing Service Level breaches or escalating where necessary
• Coordinating teams for the proper achievement of a desired outcome
• Schedule and optimization of sprinkler and fire alarm inspections
• Input correct estimated hours to complete inspections during the scheduling process
• Assign tasks in ACE/Oracle system for all scheduling
• Prioritize Past Dues, BNI and BAMA inspections
• Maintain 2 weeks minimum rolling schedule
• Pull inspection reports as requested
• Demonstrate ability to prioritize scheduling backorders in addition to resolving customer issues
• Reassign work as needed to manage customers’ expectations making judgments based on current workloads and priorities
• 2 years administrative experience, scheduling experience preferred
• 2 years of experience working in a corporate environment preferred
• Customer service mindset and high interpersonal savvy and approachability
• Consistent pleasant and professional demeanor toward all levels of team members
• Ability to complete assigned tasks with a minimum of guidance and oversight
• Must be able pass a pre-employment background and drug-screening
• 4 years of customer service experience or 2 years of experience in tire technology or automotive related business
• 2 years of technical education
• Automotive experience, preferred

Field Service Coordinator Manager Resume Examples & Samples

• Establish the needed infrastructure and operational processes to support the Care Management program
• Conduct audits to ensure that process and inter-rater reliability standards are met and successful outcomes are achieved
• Model and ensure ethical behavior is upheld in addressing member needs
• Facilitate teamwork and collaboration
• Communicate clear direction
• Lead, coach, and develop staff
• Implement innovative solutions to meet member needs
• Current and unrestricted Hawaii RN licensure or Social Work licensure in Hawaii
• 2+ years of experience with Medicaid/Medicare populations, including LTC and TANF / CHIP
• 2+ years of experience in field - based case management, including program implementation and monitoring
• 1+ year of experience in Utilization Management (acute and / or HCBS)
• 1+ years of experience in a clinical leadership role
• Proficient in the use of a PC in a Windows environment, including MS Word
• Reliable vehicle, current and unrestricted driver's license, and proof of auto insurance
• Provide service management and coordination for all direct, national, & corporate accounts
• Works in a straight line relationship with direct, national, & corporate account representatives as the single source for after sale service support
• Coordinate distributor and dealer visits as needed to meet customer service support needs
• Provide service quotes, purchase order, and invoicing for customers and distributors/dealers as required
• Coordinate, manage, and provide all clerical duties in creating/delivering/entering service work and service agreements related to direct, national, & corporate accounts
• Provide telephone/email support as required
• Be the primary and front line contact for direct, national, & corporate account customers, entering and tracking cases related to Generator Field Service technical support
• Coordinate preventative maintenance programs
• Perform follow-up calls to distributors, dealers, and direct, national, & corporate accounts customers
• Work on special projects as required
• Associates Degree in a technical field or office management; or an equivalent combination of education and experience
• Minimum two (2) years of experience coordinating service or service related activities
• Exceptionally strong written and verbal communication skills
• Strong knowledge of generators, automatic transfer switches, and related controls a plus
• Highly organized and possess a strong knowledge of Microsoft office and related products (Word, Excel, Outlook, Access Database, etc.)
• Self-directed with a can-do attitude and ability to multitask
• Interface with other field technicians, Drivers, Lab Personnel, Plant Operators, Supervisors and Managers to communicate quality objectives and results
• Sampling and testing of concrete and other raw materials to ensure they meet plant and job site regulatory specifications
• Deliver and administration of value-added products to accommodate customer needs
• Developing technical reports and analysis of concrete quality
• General concrete laboratory duties
• Ability to perform multiple tasks simultaneously, flexible and able to adjust to changing needs, priorities and work times
• Uses technology with efficiency, including Microsoft Excel, Word, Office 365 and SAP CRM platforms
• Geographic knowledge of Central and Southern California
• 1-3 years dispatching or scheduling and customer service experience, with previous experience in the dental industry preferred
• This position requires making visits to members homes**
• Registered Nurse (RN) or Licensed Master Social Worker (LMSW) with current, valid, unrestricted clinical license in Texas
• 3 years of experience of direct clinical care to the consumer
• Knowledge of clinical utilization management/case management and standardized criteria set
• Verbal and written communication skills including discussing medical needs with members and interfacing with internal staff/management and external vendors and community resources. Presentation skills including presenting information clearly, concisely and in a positive manner to internal and external customers
• PC proficiency to retrieve and maintain data in clinical databases
• Current Texas drivers license, transportation and applicable insurance
• Ability and willingness to travel within assigned territory
• Knowledge of state and federal regulations related to Medicaid programs
• Experience with pediatric special needs population
• Experience with Texas Medicaid programs
• Bilingual in English and Spanish, a plus
• Experience working in cross functional teams
• Experience with Microsoft Office applications.TX - Waco
• Evaluates and Identifies issues while seeking customer input
• Evaluates, reviews and prioritizes tickets based on criticality
• Determines and assigns tickets and work throughout the department
• Manages workflow of tickets
• Updates the TMS system
• Runs reports from TMS and creates dashboards on specified categories
• Analyzes where tickets are occurring and performs root-cause/trend analysis
• Mentors Coordinators at other entities
• Communicates with end users and prepares reports and status updates on disposition of equipment
• Updates management on performance issues when tickets aren’t updated
• Manages and monitors queues daily
• Assigns, monitors and tracks service desk and team break fix and service request tickets and coordinates teams’ assignments via a variety of tools
• Enters tickets directly into tracking tool as warranted
• Researches missing information and updates ticket with same
• Schedules technician site visit according to established procedure or management direction
• Follows-up with customers to ascertain satisfaction with services
• Collects data and prepares reports on call volumes and other key metrics as assigned (i.e., daily, weekly, monthly, or ad hoc)
• Provides coverage for other queues as assigned
• Orders equipment under the guidance of the
• Performs other duties as assigned
• One or more years of experience in a related field
• Experience utilizing help desk/workflow tools preferred
• Experience in queue and workflow management preferred
• Experience utilizing scheduling products and/or MS Outlook calendars
• Ability to interact with all levels of Health System personnel to include: IT management and technical staff, consulting staff, clinicians, clinical administrators, unit clerks, etc
• Knowledge of healthcare operations and the use of information system applications in the practicing healthcare environment preferred
• Must be able to function as part of a team providing a high level of quality service to clients
• Must be flexible and able to multitask
• Ability to travel to and work at different Penn Medicine locations, and flexible working hours
• Ability to multi-task and be successful in fast-paced environment
• Self-directed, detail-oriented, with a desire to solve problems
• Strong work ethic and enjoys being part of a successful team
• Ability to be flexible in dealing with changing priorities
• Ability to follow-through and react quickly to situations
• Ability to ensure confidentiality, take initiative and exercise considerable judgment
• 1 year related experience and/or training. 2+ years’ experience in Purchasing
• Must understand basic Accounting principles, including GL Coding
• Proficient in Microsoft Office –Excel, Word, Outlook Express
• Provides administrative and operational leadership that results in efficient day-to-day operations of the team
• Maintains primary site responsibility and integrate teams across modality (ies) including but not limited to team meetings & communication plans; and scheduling manpower, installs, shift coverage, technical training needs for the team, etc
• Maintains daily communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction
• Works with operations leaders & process champions to facilitate operational metrics; follow-up with team members on any delinquencies
• Identifies field quality improvements to include; PQR's and PSR's, support Installation and customer escalations (CSOs) at customer sites and utilizes the escalation process to resolve customer service delivery issues and conducts root cause analysis that will lead to effective problem solving
• Identifies Field Process Improvements, for example, pre PM work - improve on PM cycle time, remote TTR work, field Based Technical training to support use of Remote Diagnostic troubleshooting tools and processes in the field
• Contributes knowledge and maintaining problem solution database (PSDB)
• Champions Productivity Programs (VOLC, FEMC Broadband, FRFT, etc.)
• Acting as change agent and field "expert" for these programs, monitoring NPI and M3 Product Performance. This includes data gathering and linking with the Modality Engineering groups to drive product quality and serviceability
• Understands and communicates area & HQ goals and objectives
• Meets Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements
• Manages vendors service delivery processes in compliance with GE Healthcare policies
• Provides actionable feedback on performance of team members, both to the individual, as well as to the area leader (Director of Service or other)
• Participates in sales opportunities, such as contract renewals and assisting with promoting and implementing revenue programs
• Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology, equivalent military education or Associates Degree with minimum of 5 years experience servicing electronic equipment, or a High School Diploma/GED and 12+ years experience servicing electronic equipment
• Highly motivated team-player
• Demonstrated ability to train/mentor peers
• Prior project or technical leadership experience and exceptional interpersonal skills
• Strong customer-service skills with at least 3 years experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment in the Healthcare Industry
• Strong written and verbal communications skills with the ability to communicate complex technical issues in an easy to understand manner
• Must have a valid driver’s license in regions where required to drive on company business
• Change agent and process oriented with the ability to drive improvements in efficiency
• Knowledge of Healthcare marketplace
• Bachelor Degree, or College diploma in business administration or marketing with 3 years of experience in administration or customer service in a business environment
• Excellent knowledge of Adobe and Microsoft Office – with emphasis on Excel and PowerPoint
• Excellent command of the English language, written and spoken
• Ability to work independently and within a team
• Knowledge of GS&R products and services, an asset
• Develops and administers the service and repair program for Outdoor Media to effectively and efficiently address issues and manage associated costs
• Receives, reviews, prioritizes service requests
• Writes and issues service work orders and purchase orders to subcontractors and other YESCO branches
• Reviews invoices and ensures appropriate payment
• Assists in creating the schedule for work team
• Coordinates with departments to ensure standards and protocols are followed
• Resolves customer and subcontractor faulty or damaged equipment issues
• Trains staff and subcontractors on proper service and maintenance procedures
• Travels to onsite locations to provide training, minor trouble shooting and repair
• Performs other functions as necessary or as assigned
• Ability to organize, prioritize and coordinate multiple work activities in a fast paced team environment and meet critical deadlines, as well as working independently
• Ability to deal effectively and tactfully with a wide variety of individuals in person, via telephone and in writing
• Ability to operate computer, telephone, fax machine, copier, other office equipment
• Must have excellent computer skills in word processing, spreadsheets, and databases
• Strong work ethic with an enthusiastic, positive attitude, and the highest level of integrity
• Basic technical knowledge of electrical currents and how they apply to lighting systems preferred
• Maintain regular and timely attendance
• Must have current driver’s license

Related Job Titles

Coordinator Customer Service Resume Sample

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Work Experience

• Embrace the values of the EnPro/STEMCO safety pledge in each of the below responsibilities. Participate in the organization’s safety culture and aim to continuously improve safety within all aspects of your work
• Answer and/or facilitate product Application and Capability Questions
• Coordinate sample and literature requests between Metl-Span and the Brand Customer
• Facilitate Estimates: Send Quotes to Metl-Span when required for Estimating; Review for quote request completeness; facilitate within the Brand when additional information/clarification is required; ensure responsiveness on both sides and follow up when required
• Review IMP Specifications
• Track and Follow-up on IMP Quotes, report win/loss and competitive info to Brand and Metl-Span
• Support: Provides department with administrative and customer service support. Coordinates schedules, makes appointments, and establishes agendas. Screens incoming phone calls and mail
• Willingness to work a flexible schedule for peak times; excellent verbal and written communication skills as well as excellent customer service skills
• Obtain a valid Pharmacy Technician License/Certification/Registration as required by State laws
• Zero - 1 year's relevant work experience
• Obtain a Pharmacy Technician certification, license or registration based on applicable state laws
• Obtain applicable certification, license and/or registration based on required State law
• Ensure and verify feedstock availability
• Providing and prioritizing sales work orders to production floor in a timely manner
• Maintain inventory levels appropriate for the operation
• Assists in determining the status of purchase orders and expedites to meet unforeseen conditions
• Responsible for tracking daily past due purchase orders from suppliers
• Reviews safety stock levels monthly
• Responsible for third party raw material drop shipment receipts
• Responsible for daily procurement of raw materials to support the product lines for sales orders and non-sales related transactions
• Maintains a clean open order report to ensure purchases are processed and delivered on time and at cost
• Manages new product introduction and revision changes with the vendors
• Ensure engineer’s job pack information is available using the IPT texting process
• Manage and maintain RMA Material Stock – spares, components and LRU’s

Professional Skills

• Effective communication skills in writing, verbal and active listening skills to respond to internal and external requests for information
• Communicate effectively, strong written and oral skills to respond to internal and external requests for information
• Strong and flexible work ethic, excellent organizational and communication skills with close attention to detail, reliable, responsible and punctual
• Strong problem solving, organizational and planning skills
• Strong analytical and problem solving skills with structured approach
• Possesses excellent written and verbal communication skills and provides superior quality customer service with maximum emphasis on problem resolution
• Excellent communication skills with customer focus at all times

How to write Coordinator Customer Service Resume

Coordinator Customer Service role is responsible for training, customer, interpersonal, retail, credit, database, procurement, purchasing, security, shipping. To write great resume for coordinator customer service job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Coordinator Customer Service Resume

The section contact information is important in your coordinator customer service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Coordinator Customer Service Resume

The section work experience is an essential part of your coordinator customer service resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous coordinator customer service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular coordinator customer service position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Coordinator Customer Service resume experience can include:

• Build strong relationship with the customers, ensuing strong CAS results by regularly making follow-up calls to customers at the completion of each transaction
• Interpersonal communication skills actively listening to callers and understanding needs
• Exercise innovation, persuasion & influence skills in solving problems
• Attention to customer needs and prioritization of customer experience
• Quality focused problem solving with experience with Multi-tasking
• Experience in a supply chain management/ planning or manufacturing / technical role

Education on a Coordinator Customer Service Resume

Make sure to make education a priority on your coordinator customer service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your coordinator customer service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Coordinator Customer Service Resume

When listing skills on your coordinator customer service resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical coordinator customer service skills:

• Excellent customer service skills – customer comes first attitude
• Computer Literate and good keyboard skills
• Good team player & high stakeholder management skills
• Good computer knowledge and communication skills
• Communicate effectively on the phone requiring continuous speaking and listening
• Experience in quoting, order management or shipping of isotopes or dangerous goods

List of Typical Experience For a Coordinator Customer Service Resume

Experience for customer service account coordinator resume.

• Experience of Customer Service, Sales Coordination or Supply Chain Expert
• Training in shipping, import, export and global trade compliance principles
• Resolving and monitoring of customer (internal and external) issues via phone and email in an efficient and timely manner
• Generating and analyzing reports of daily operations to proactively prevent errors
• Packing and shipping
• Responsibility for all “Quality” elements relating to the position, following processes and procedures as instructed
• Accountable for tracking and developing metrics on CP performance

Experience For Customer Service Installation Coordinator Resume

• Works the Customer Service Window or Transcripts Window as needed and assists with answering the main telephone line as needed
• Reviews team members overall performance in the customer service area and provides constructive feedback during regular 1:1’s and on an adhoc basis
• Documentation of shipping information in SAP
• Documentation of received units on FH lab tracking sheet
• Reduce SAC Longstanding containers as per agreed targets

Experience For Customer Service Program Coordinator NGO English Resume

• Guest Focused - willing to assist fellow team members with Systems and Login Credentials
• Process & manage all shipping activities at GSK Cork
• Prepare the shipping schedule for the site and manage the Conformance to Ship Metric
• Work with quality team to ensure batches are passed for use and all required documentation is prepared for each batch leaving the site
• Coordinate all customer requests for sources from first enquiry to arrival on site and then disposal, including
• Written quotations provided in agreed format and timeframe, including price and lead time, delivery and payment terms for all sources
• Assist and coordinate the handling of customer service support for the account base as defined by Customer Service Manager and Sales Leadership
• Respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external, relative to all accounts
• Follow up on outstanding letters of credit from A-Z

Experience For Customer Service Rep / Case Coordinator Resume

• Assist in scoping out new opportunities with current and potential customers
• Cross functional understanding of rail operations
• Comfortable working to tight timelines; able to respond to the unexpected in a calm professional manner
• Juggle multiple tasks simultaneously while executing flawlessly
• Assists management staff with special projects as needed
• Perform weekly SAP download transactions to support warranty database
• Communicate with BlueCity leadership and Operations Crewmembers on a daily basis to ensure our Customers’ needs are met
• Claims support and coordination with claims desk
• Persistent and result oriented

Experience For Customer Service / Inside Sales Coordinator Resume

• Exhibit an operational mind-set with reliable and efficient performance with focus on constant, sustainable and timely delivery
• Research customer’s issues/inquiries independently and engage the appropriate department for resolution
• Contact parties involved to acquire information about the vehicle’s condition at each point
• Provide gatekeeper and Application Security Officer (ASO) responsibilities for the all Customer Service Systems and Technology
• Assist with financial management of the Customer Service department

Experience For Customer Service Work Flow Coordinator Resume

• Perform vendor expense and responsibility research
• Develop project related documentation for Customer Service
• Provide administrative assistance to the Customer Service and Contact Center Operations Management team
• Work with warehouse team to ensure all customer orders are prepared in time and in accordance with customer requirement specifications
• Liaise with transportation partners to ensure all transportation requirements are arranged for each shipment
• Follow up of open quotes to maximise conversion to orders
• Order confirmations provided in a timely manner upon receipt of customers’ purchase order
• Actively work with source providers and customer to manage all open source orders to all stage of the order management processes are completed efficiently

Experience For Customer Service Administrative Coordinator Resume

• Work with the customer and freight forwarder to ensure all sources are shipped on time with adherence to all GTC and legal requirements
• Maintenance of detailed records of all spare parts transactions in a central location
• Ensure non-standard matters (e.g. commercial terms/letters of credit, shipments to new international regions) are escalated in a timely manner to the most appropriate person
• Track and maintain orders ensuring accurate and timely delivery of products to accounts. Provide proactive information to Territory Sales Reps, and Senior Leadership team through reporting and analysis to ensure flow of delivery to customers
• Process and coordinate all sales orders from start to finish. Analyze all orders to ensure accuracy in terms and pricing, a correct address, compliance, execute order changes, track product delivery, report order fill rates, and resolve inbound/outbound delivery issues
• Provide assistance and follow-up on a daily basis to the Customer Service Manager, Sales Team, Product Line Managers, Distribution Centre and Logistics in any matters relative to the respective account base

Experience For Customer Service & Logistics Coordinator Resume

• Following specified account terms and existing Company policies, procedures and programs ensuring accuracy for all account order commitments, relative to terms, pricing, product information, stock availability, routing, product delivery, UPC codes or any other agreed upon specialty services, handling and/or compliance guidelines
• Coordination and input of day to day customer orders processing on Hologic’s Oracle business system for the Breast and Skeletal Health distributor markets in Middle-East & Africa
• Maintaining a constructive relationship with various Hologic departments (Sales, Marketing, Service, Finance, …), helping to troubleshoot and resolve issues to avoid disruption to customer orders, while contributing to continuous improvement of processes
• Ensuring good and accurate maintenance of customer information and equipment details on Oracle and other databases used within the department
• Maintain a working and up-to-date knowledge of relevant Hologic products
• Creation and review of letter of credit documents in compliance with international standards and company policies
• Support and provide cover for colleagues in the event of absence i.e. vacation, course attendance etc
• Provide back up to other regions as required
• Coordination and input of day to day customer orders processing on Hologic’s Oracle business system for the Breast and Skeletal Health distributor markets in Europe, Middle-East & Africa

Experience For Coordinator, Customer Service Temp Resume

• Maintaining a constructive relationship with various Hologic departments (Sales, Marketing, Service, Finance), helping to troubleshoot and resolve issues to avoid disruption to customer orders, while contributing to continuous improvement of processes
• Follow up on outstanding letters of credit from A-Z (as back up)
• Provides coordination and logistics support in preparation and during special facility events
• Creation and review of letter of credit documents in compliance with international standards and company policies (as back up)
• Coordinates with suppliers of the fixtures/furnishings for the maximum use of available office and storage space
• Provide regular account status reports and summaries as required by Sales reps

Experience For Customer Service Project Coordinator Resume

• Coordinate Account sample requests, both internal and external
• Assist Customer Service Manager with system maintenance, special projects etc. (as required.)
• Understand both customer transportation needs and CP’s service capabilities and act as a conduit to support Customer and CP requirements
• Clarify CP service offerings and tariff items
• Address customer inquiries and customer identified problems
• Continuously identify service improvement opportunities to reduce costs and increase performance
• Actively manage account performance on a daily basis; manage loads to meet due dates, monitor service delivery KPIs and take corrective action as required. Identify and assist in the resolution of any systemic problems
• Provide shipment information and expedites shipments to meet customer requirements

List of Typical Skills For a Coordinator Customer Service Resume

Skills for customer service account coordinator resume.

• In healthcare billing, collection, customer service, cash posting, and administrative support experience with a multi hospital system
• Experience tracking shipments as part of investigative process
• Experience selling spare parts in an industrial market
• At least two (2-3) years experience in Customer Service at manufacturing facility
• Demonstrated ability to deliver on customers service excellence in a busy, challenging environment
• Experience working in a global environment with customers with different cultures, languages and expectations
• Experience working with ERP systems along with all Microsoft 365 programs

Skills For Customer Service Installation Coordinator Resume

• Good understanding of local operational & market practices
• Possess a strong working knowledge of "R"Us computer systems
• Ensure all shipments are prepared in accordance with Dangerous Goods, IATA and all other shipping regulations
• Communicate key information to allow for effective resolution of customer issues with internal stakeholders
• Demonstrated proficiency with MS Office Suite software (mainly Word, Excel, PowerPoint and Outlook)
• Strong proficiency to communicate with key stakeholders on different levels inside and outside of the organization
• Team sports experience considered an asset
• Help transform Customer Service dept into a proactive versus reactive organization in a way that creates a superior customer service experience
• Experience of SAP or similar ERP system

Skills For Customer Service Program Coordinator NGO English Resume

• Up to 2-3 years’ experience in customer support and coordination
• Experience in a office environment
• Experience with MFG PRO order entry system helpful
• Strong team player with the ability to be able to contribute new ideas
• Cooperate with others on multiple work assignments to achieve team goals
• Documentation of customer experience as well as any data
• Strong ability to communicate, lead, challenge and influence in a cross functional environment
• Demonstrate drive and enthusiasm
• Well organized, ability to manage priorities and produce accurate work in a pressured environment

Skills For Customer Service Rep / Case Coordinator Resume

• Typically requires 1 year of related customer support experience
• Excellent knowledge of MS Office, in particular Excel
• Good appreciation of transport
• Strong command of Arabic & English languages
• Multi-task various priorities and manage multiple projects

Skills For Customer Service / Inside Sales Coordinator Resume

• Work independently and prioritize tasks as well as contribute to the overall Customer Service operations team
• Receiving incoming phone calls, assess suppliers and customer needs, and providing resolutions
• Reviewing inbound and outbound loads using truck scale system
• Communicating with internal and external departments regarding transactions
• Performing various accounting/data entry function
• Educating and encouraging customers to use CP’s online tools to access shipment information

Skills For Customer Service Work Flow Coordinator Resume

• Monitoring acceptance, planning and accommodation of all American Airlines Cargo products to ensure compliance
• Processing documentation required for each transaction in an efficient and compliant manner
• Supporting local and regional leadership requests for data
• Willing to be available as required on a 24x7 basis
• Reconciling inventory discrepancies

Skills For Customer Service Administrative Coordinator Resume

• Working knowledge of CRM systems; e.g. Oracle, SAP, Siebel
• Tracking shipments and deliveries
• Inquiring and investigative mindset
• Technical and general problem solving relative to sales order tracking and execution (i.e., purchase orders, corrections, cancellations, etc.)
• Interact with customers regularly handling any questions, and billing inquires
• Provides shipping and receiving coordination with Bombardier staff and CAE shipper

Skills For Customer Service & Logistics Coordinator Resume

• Learn and understand customer’s accounts, products and their ordering schedule to help aid in production planning
• Extensive knowledge of customer service techniques, marketing concepts, retail sales, distribution and inventory procedures
• Actively participate adidas, reebok product knowledge sessions, Department Meetings or Technical Training Sessions as required
• Assist in training/orientation of new Account Coordinators
• Fill-in during leave periods for fellow Account Coordinators due to vacations, illnesses, etc. when necessary
• Minimal lifting of office equipment and supplies
• Produce daily and weekly shipment tracking and/or performance reports
• Initiate proactive shipment monitoring to identify current and potential customer shipment issues

Skills For Coordinator, Customer Service Temp Resume

• Perform in a 24x7 environment and commit to working hours that are aligned with customers and CP
• Able to work in a team setting and work independently
• Proficient in the use of a variety of computer applications, including the Microsoft Office suite of applications
• Support the business – drive performance forward maximizing shipments and opportunities for replenishment sales
• Maintain organized and efficient filing system for all customer related paperwork
• Initiates proactive shipment monitoring to identify current and potential customer shipment issues
• Challenge and influence supply discussions and decisions with secondary customers and Global Primary Planning
• Technical aptitude (mechanical and/or electronic engineering background)
• Order Entry and Order Processing

Skills For Customer Service Project Coordinator Resume

• Make outbound phone calls to current clients in regards to company billing/collections inquires
• Collaborate with the Marketing Department
• Supports training center operations and classroom logistics
• Coordinates with vendors and training device manufacturers to support simulator and other device installations, moves and modifications
• Monitors all training device parts and consignment inventory in accordance with contract terms
• Monitors facility related budgets and associated charges to assure compliance with facility contract as well as other agreements or purchasing terms
• Installs monthly FMS airport databases in all applicable training devices and classroom computers

List of Typical Responsibilities For a Coordinator Customer Service Resume

Responsibilities for customer service account coordinator resume.

• Microsoft Dynamics CRM is required!
• A high attention to detail to ensure quotes and order confirmations are correct first time
• Work with internal partners of supply chain to ensure all orders are processed to meet customers’ delivery expectations
• Provide a positive and productive work environment
• Provide Administrative and Sales Support to the Sales Team
• Addresses customer inquiries and customer identified problems
• Initiates resolution of customer issues and reports back to customer on plan to resolve

Responsibilities For Customer Service Installation Coordinator Resume

• Provides shipment information and expedites shipments to meet customer requirements
• Initiates resolution with advance notification to customers when a service disruption occurs
• Identifies systemic issues and engages the appropriate channels
• Handle contacts (calls, emails) from a variety of customers, both external and internal and on a variety of topics; shipment, online tools; empty supply status, etc
• Educate and encourage customers to use CP’s online tools to access shipment information
• Initiate resolution of customer issues and reports back to customer on plan to resolve
• Initiate resolution with advance notification to customers when a service disruption occurs
• Identify systemic issues and engages the appropriate channels

Responsibilities For Customer Service Program Coordinator NGO English Resume

• Contribute to improvements in network and asset efficiency and improving the movement of shipments through creation of daily Urgent Shipment Notice items, action plans and interactions
• Handles contacts (calls, emails) from a variety of customers, both external and internal and on a variety of topics; shipment, online tools; empty supply status, etc
• Educating and encouraging customers to use CP’s online tools to access shipment information. Where required, data entry activities for tactical load management. Examples include data entry into customer portals, assist in booking appointments, asset availability and communication of such
• Logistics experience would be considered an asset
• Prepare management reports for customers and management as scheduled and/or directed

Responsibilities For Customer Service Rep / Case Coordinator Resume

• Continuously identify logistics service improvement opportunities to reduce costs and increase performance
• Knowledge of work procedures and system applications used in Customer Service Operations
• Handle difficult customers and remain professional and composed, able to adjust to customers communication style
• Results-oriented with a sense of urgency
• Work under strict timelines and pressure
• Fluently bi-Lingual in English and French
• Perform in a 24x7 environment

Responsibilities For Customer Service / Inside Sales Coordinator Resume

• Be a team player – support your team leader and colleagues, see success in terms of team performance
• Attend exhibitions/trade shows, sales meetings and visit customers when required
• Be an ambassador for our brands and products
• Extremely detailed-oriented and organized
• Proactive self-starter eager to learn various aspects of our e-commerce business

Responsibilities For Customer Service Work Flow Coordinator Resume

• Sense of urgency to get a result
• Flexibility to work different hours over 24-hour period
• Sit continuously for long periods of time
• Continuously read a computer screen
• Continuously wear an over-head or over-ear headset
• Achieve deadlines in a personable, cooperative and efficient manner within a pressed environment

Responsibilities For Customer Service Administrative Coordinator Resume

• Communicate appropriate company policy to the customer
• Escalation when appropriate
• Confirmation of receipt
• Follow up on warm leads
• Diffuse difficult situations and creatively solve problems
• Fluent French, Spanish and English. Additional European languages would be beneficial
• Adopt a proactive approach and be a “forward thinker”

Related to Coordinator Customer Service Resume Samples

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Customer Service Coordinator Resume Example (Free Guide)

Create an customer service coordinator resume that lands you the interview with our free examples and writing tips. use and customize our template and land an interview today..

Are you looking for a job as a Customer Service Coordinator? Look no further! This resume example provides an overview of key skills, qualifications and experience that employers are looking for in a Customer Service Coordinator. Our comprehensive guide offers detailed advice on how to write a compelling resume that will help you stand out from the competition and land your dream job.

We will cover:

• How to write a resume , no matter your industry or job title.
• What to put on a resume to stand out.
• The top skills employers from every industry want to see.
• How to build a resume fast with our professional Resume Builder .
• What a resume template is, and why you should use it.

What does a Customer Service Coordinator do?

A Customer Service Coordinator is responsible for providing excellent customer service and support to customers. They answer customer questions, troubleshoot problems, provide information on products and services, and assist customers with booking orders, returns, and refunds. They may also be responsible for managing customer databases and creating and implementing customer service policies.

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What are some responsibilities of a Customer Service Coordinator?

• Respond to customer inquiries in a timely manner
• Ensure customer satisfaction throughout their experience
• Resolve customer complaints in a professional manner
• Maintain customer records and update customer information
• Process orders and provide accurate information about products and services
• Identify and suggest potential products or services to customers
• Follow-up with customers to ensure their complete satisfaction
• Identify and analyze customer feedback to improve services
• Develop and maintain knowledge of the organization's products and services
• Monitor customer service trends to recommend process improvements

Sample Customer Service Coordinator Resume for Inspiration

Personal Details: Name: John Smith Address: 123 Main Street, Anytown, USA Phone: (123) 456-7890 Email: [email protected]

Summary: John Smith is a dedicated Customer Service Coordinator with 10+ years of experience in customer relations and customer service. He has a proven track record of providing excellent customer service, resolving customer issues, and developing customer relationships. He is highly organized and detail-oriented, and is a team player who is able to work effectively with colleagues and customers alike.

Work Experience:

• Customer Service Coordinator, ABC Corporation, Anytown, USA (2015-Present)
• Assist customers with inquiries and complaints in person, via phone, and email.
• Resolve customer issues in a timely manner.
• Develop and maintain customer relationships.
• Provide guidance and training to new customer service representatives.
• Customer Service Representative, XYZ Corporation, Anytown, USA (2010-2015)
• Answered customer inquiries and complaints.
• Resolved customer issues in a timely manner.
• Developed and maintained customer relationships.

Education: Bachelor of Science in Business Administration, Anytown University, Anytown, USA (2009-2010)

Skills: Customer Service, Customer Relations, Problem-Solving, Conflict Resolution, Time Management, Communication

Certifications: Certified Customer Service Professional (CCSP)

Languages: English, Spanish

Resume tips for Customer Service Coordinator

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Customer Service Coordinator resume tips. We collected the best tips from seasoned Customer Service Coordinator - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

• Highlight your customer service experience - Emphasize any customer service related roles in your resume, such as working as a customer service coordinator.
• Include your communication skills - Your resume should include all of your communication skills, including verbal and written communication.
• Show your problem-solving ability - Your resume should demonstrate your problem-solving skills, such as how you handled customer complaints and requests.
• Mention your multitasking skills - As a customer service coordinator, you will be required to multitask, so it's important to emphasize your ability to do this.
• Include any relevant certifications - If you have any certifications that are related to customer service or have taken any related courses, make sure to include them in your resume.

Customer Service Coordinator Resume Summary Examples

A customer service coordinator resume summary or resume objective is important to use because it provides employers with a quick summary of your experience and qualifications. This information can help employers decide whether to read further into your resume or move on to another candidate. The summary or objective acts as a snapshot of your skills and experience, providing employers with an overview of what you can bring to the position. It is also important to include key words and phrases that employers are looking for in order to be noticed in a competitive job market. For Example:

• Highly organized Customer Service Coordinator with 5+ years of experience. Exceptional problem-solving and communication skills. Proven track record of providing outstanding customer service.
• Customer Service Coordinator with a knack for quickly learning new tools and processes. Expert in resolving customer complaints and achieving customer satisfaction.
• Customer Service Coordinator with 7+ years of experience in customer service and support. Outstanding communication and interpersonal skills with a passion for helping customers.
• Customer Service Coordinator with 10+ years of experience in providing excellent customer service. Skilled in multitasking and managing customer inquiries in a timely manner.
• Customer Service Coordinator with a successful track record in providing exceptional customer service. Experienced in resolving customer complaints and improving customer satisfaction.

Build a Strong Experience Section for Your Customer Service Coordinator Resume

Building a strong experience section for a customer service coordinator resume is important for providing employers with an understanding of your qualifications and experience in the customer service field. It will demonstrate your ability to handle customer service duties, as well as your knowledge of customer service principles. It will also demonstrate your ability to listen to customer needs, provide appropriate solutions and remain professional in all interactions. Additionally, it will give employers an understanding of your problem-solving skills, communication skills and how well you handle customer complaints. Finally, it will show employers that you have the necessary skills and experience to be an effective customer service coordinator. For Example:

• Provided excellent customer service to a wide variety of clients, resolving inquiries and complaints in a timely and effective manner.
• Responsible for promptly responding to inquiries via email and telephone, as well as providing assistance in resolving customer issues.
• Worked closely with the sales team to ensure customer satisfaction and loyalty.
• Developed in-depth knowledge of products, services, and customers in order to provide accurate and timely customer service.
• Created and maintained customer service records, including customer contact information, service requests, and complaints.
• Monitored customer feedback on social media platforms and responded to inquiries in a timely manner.
• Developed and implemented customer service policies and procedures to ensure consistent customer service.
• Provided technical support to customers, troubleshooting issues and resolving inquiries in a timely manner.
• Developed and maintained relationships with customers to ensure customer loyalty.
• Managed customer accounts, including billing inquiries and payments.

Customer Service Coordinator resume education example

A Customer Service Coordinator typically needs a high school diploma or equivalent. Some employers may prefer applicants with an associate degree in business or customer service. In addition, Customer Service Coordinators should possess excellent communication and problem-solving skills, as well as a working knowledge of customer service software, such as live chat, helpdesk, and customer relationship management (CRM) systems. Here is an example of an experience listing suitable for a Customer Service Coordinator resume:

• Bachelor of Arts in Business Administration, ABC University, June 2020
• Associate of Arts in Communications, XYZ College, June 2018
• Certified Customer Service Professional Training, ABC Corporation, June 2019

Customer Service Coordinator Skills for a Resume

Adding skills to a customer service coordinator resume is important because it highlights the abilities and qualifications that the applicant has that are relevant to the position. It also provides prospective employers with an indication of the applicant's level of expertise in specific areas. Examples of skills that a customer service coordinator should include on a resume are: customer service, troubleshooting, problem solving, conflict resolution, communication, dispute resolution, data entry, and computer proficiency. Soft Skills:

• Communication
• Interpersonal
• Problem Solving
• Organizational
• Conflict Resolution
• Time Management
• Adaptability
• Communication Skills
• Customer Service
• Organizational Skills
• Computer Literacy
• Attention to Detail
• Multilingualism

Common Mistakes to Avoid When Writing a Customer Service Coordinator Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

• Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
• Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
• Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
• Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
• Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
• Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
• Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Customer Service Coordinator resume

• Highlight relevant customer service experience
• Demonstrate strong problem-solving and communication skills
• Show proficiency in customer service software, databases, and tools
• Share a positive attitude and commitment to customer satisfaction
• Provide examples of successful customer service initiatives
• Highlight any additional certifications or qualifications

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Service Coordinator Resume Examples

When writing a resume as a Service Coordinator, it is important to highlight your administrative and customer service skills. It is essential that your resume stands out from the competition and accurately reflects your qualifications, since the job involves a wide range of duties and responsibilities. This guide provides information about how to write a Service Coordinator resume, along with a few examples to help you create your own. By following these tips and tailored examples, you will be able to craft an effective and professional resume that will get you noticed by hiring managers.

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Service Coordinator

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

Dedicated and passionate Service Coordinator with 5+ years of experience in providing exceptional customer support in high- paced environments. Sound understanding of processes and organization of work- flow. Proven track record of success in meeting deadlines and exceeding customer satisfaction levels. Skilled in problem solving, communication, and delivering top- tier customer service.

Core Skills :

• Excellent communication & problem- solving skills
• Organization & prioritization
• Quality assurance & customer satisfaction
• Conflict resolution & mediation
• Database & record management
• Technical & customer support
• Multi- tasking & time management

Professional Experience :

Service Coordinator ABC Corporation, San Diego, CA July 2018 – Present

• Manage day- to- day operations of customer service, including scheduling, assigning and coordinating service requests
• Respond to customer phone calls, emails, and website inquiries
• Ensure customer inquiries are responded to in a timely manner
• Monitor customer service team performance and provide assistance as needed
• Track customer complaints and provide feedback to management
• Generate reports and analyze customer feedback
• Improve customer service processes to ensure customer satisfaction

Service Coordinator XYZ Enterprises, San Diego, CA December 2015 – June 2018

• Scheduled, assigned, and coordinated service requests
• Responded to customer phone calls, emails, and website inquiries
• Ensured customer inquiries were responded to in a timely manner
• Monitored customer service team performance and provided assistance as needed
• Tracked customer complaints and provided feedback to management
• Generated reports and analyzed customer feedback
• Improved customer service processes to ensure customer satisfaction

Education :

Bachelor of Science in Business, ABC University, San Diego, CA May 2015

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Service Coordinator Resume with No Experience

Recent college graduate with excellent organizational, planning and communication skills, seeking an opportunity to utilize my knowledge and further my career as a Service Coordinator.

• Excellent interpersonal skills
• Strong written and verbal communication
• Proficient in Microsoft Office Suite
• Ability to multi- task and prioritize tasks
• Strong problem- solving skills
• Strong customer service skills

Responsibilities

• Coordinate the scheduling of service appointments
• Ensure customer satisfaction by providing timely and accurate service estimates
• Maintain accurate records of customer service requests
• Manage customer inquiries and complaints in a professional manner
• Monitor customer accounts to ensure prompt payment of services
• Process payments and invoices
• Prepare reports on customer service activities

Experience 0 Years

Level Junior

Education Bachelor’s

Service Coordinator Resume with 2 Years of Experience

Highly organized and detail- oriented Service Coordinator with 2 years of experience in providing excellent customer service. Excellent communicator, problem solver and passionate about providing customer solutions. Proven track record in meeting deadlines, developing customer relations and exceeding customer expectations.

• Excellent communication and problem solving skills
• Ability to multitask and prioritize tasks
• Organizational and time management skills
• Knowledge of customer service management systems

Responsibilities :

• Coordinating with customers and providing excellent customer service
• Handling customer inquiries, complaints, and requests
• Resolving customer service related issues promptly
• Developing customer relations by providing quality service
• Maintaining customer records and tracking customer interactions
• Preparing reports and analyzing customer service data
• Assisting with the implementation of new customer service processes and procedures

Experience 2+ Years

Service Coordinator Resume with 5 Years of Experience

I am an experienced Service Coordinator with over 5 years of experience in developing and implementing service programs and managing customer relations. I am adept at identifying customer needs, providing support, monitoring service delivery, and providing feedback to the service team. I have a proven ability to identify problems and develop innovative solutions that improve the customer experience. My communication, problem- solving, and organizational skills are unparalleled and have enabled me to successfully manage numerous projects at once.

• Excellent communication and customer service
• Strong problem- solving and organizational skills
• Ability to manage multiple projects simultaneously
• Strong understanding of customer needs and service delivery
• Ability to identify problems and develop innovative solutions
• Proficient in MS Office, Customer Relationship Management (CRM) software and other relevant computer programs
• Developing and implementing service programs to improve customer experience
• Managing customer relations and providing support to customers
• Monitoring service delivery, identifying problems and providing feedback to the service team
• Creating and maintaining customer databases and records
• Developing and implementing customer service policies
• Providing customer service training and support to team members
• Responding to customer inquiries and resolving customer complaints
• Analyzing customer feedback and creating reports on customer service trends
• Identifying opportunities for improvement of customer service processes.

Experience 5+ Years

Level Senior

Service Coordinator Resume with 7 Years of Experience

Hard- working, results- oriented Service Coordinator with 7 years of experience in coordinating resources, scheduling service personnel, and providing customer service. Proven ability to handle multiple tasks and to ensure customer satisfaction through timely and attentive service. Possesses excellent communication, problem- solving, and organizational skills.

• Cost Estimating
• Resource Scheduling
• Customer Service
• Inventory Management
• Billing Processing
• Project Management
• Problem Solving
• Inspected customer sites and identified service requirements
• Scheduled service personnel in a timely and cost- effective manner
• Coordinated with vendors for repair of equipment
• Maintained records for all service activities
• Managed service inventory and placed orders for parts as needed
• Processed customer billing and invoices
• Developed and implemented service strategies to improve service efficiency
• Handled customer complaints and provided resolutions in a timely manner
• Facilitated communication between customers, service personnel, and vendors
• Performed data entry and used SAP ERP to track service orders and personnel.

Experience 7+ Years

Service Coordinator Resume with 10 Years of Experience

A service coordinator with 10 years of experience in providing customer service and coordinating service scheduling, ordering parts, and repairs. Familiar with a variety of computer systems, customer service software, accounting software, and customer databases. Experienced in customer service roles, customer service reporting, and problem resolution. Possesses excellent organizational, communication, and customer service skills, as well as strong attention to detail.

• Ordering Parts
• Problem Resolution
• Organizational Skills
• Communication
• Accounting Software
• Customer Databases
• Scheduling customer service appointments
• Ordering and tracking parts for customer orders
• Maintaining customer databases
• Providing excellent customer service and resolving customer issues
• Responding to customer inquiries and requests
• Creating and updating customer service reports
• Coordinating service technicians and ensuring timely completion of customer orders
• Maintaining accurate customer records and updating customer information as needed

Experience 10+ Years

Level Senior Manager

Education Master’s

Service Coordinator Resume with 15 Years of Experience

A seasoned professional with more than 15 years of experience in the service industry, I am a skilled Service Coordinator with a demonstrated track record of success in coordinating staff, managing customer service and support, and developing customer relationships. I have a proven ability to motivate staff, build effective customer communications and ensure customer satisfaction. My core competencies include customer service and support, conflict resolution, problem- solving, and process improvement.

• Customer Service and Support
• Conflict Resolution
• Problem- solving
• Process Improvement
• Time Management
• Maintaining customer service records and files
• Providing customer service support to clients
• Developing customer relationships and responding to customer inquiries
• Ensuring customer satisfaction through effective problem resolution
• Designing and implementing customer service processes and procedures
• Identifying customer service issues and resolving them promptly
• Developing customer service strategies to improve customer satisfaction
• Training and supervising customer service staff
• Identifying opportunities for process improvement
• Collaborating with other departments to ensure customer satisfaction

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Service Coordinator resume?

A service coordinator performs duties such as providing customer service, scheduling, coordinating services, and budgeting, among others. To land a great job in this field, it’s essential to have an effective resume that stands out from the competition. Here are some tips for creating an effective service coordinator resume:

• Begin with a strong summary statement that includes your qualifications and experience in the service field.
• Tailor the content of the resume to the requirements of the job and highlight any relevant experience, certifications, or education that you possess.
• Focus on the skills that are most important for the job and list them in an organized fashion.
• Include any awards or recognitions that demonstrate your commitment to excellent customer service.
• Quantify your achievements wherever possible to demonstrate your success in a tangible way.
• Include contact information and references at the end of the resume.

By following these tips, you can create a service coordinator resume that stands out and showcases your skills and qualifications in the best possible light.

What is a good summary for a Service Coordinator resume?

A Service Coordinator resume should include a summary that outlines the candidate’s experience, knowledge and abilities related to the position. The summary should emphasize customer service and technical skills, as well as any experience managing customer service operations. It should also include any qualifications related to customer service, such as certification, awards or special training. The summary should also convey the candidate’s enthusiasm for customer service and their dedication to delivering outstanding customer service. Lastly, the summary should demonstrate the candidate’s passion for customer service and their ability to think quickly and come up with innovative solutions to challenging customer service situations.

What is a good objective for a Service Coordinator resume?

A Service Coordinator is responsible for managing customer service activities, resolving customer complaints, and monitoring personnel and customer service activities. They are also responsible for scheduling and coordinating customer service activities and for training customer service staff. When crafting a resume for a Service Coordinator position, having a compelling objective statement is essential to make a good first impression.

A good objective for a Service Coordinator resume should convey your skills and qualifications to potential employers and demonstrate why you are the best candidate for the job. To assist you in crafting your own, here are some examples of objectives for a Service Coordinator resume:

• Highly motivated and organized professional with 5+ years of experience in customer service and administrative roles, seeking a Service Coordinator role to utilize my interpersonal skills, problem-solving abilities, and multitasking abilities.
• Energetic and detail-oriented individual looking to secure a Service Coordinator position to apply my excellent organizational, customer service, and communication skills.
• To obtain a Service Coordinator position to draw upon my expertise in training customer service staff and resolving customer complaints.
• Experienced professional with a successful track record of managing customer service activities and coordinating customer service events, seeking a Service Coordinator position to use my leadership and organizational skills.
• To use my experience in customer service and ability to effectively manage multiple tasks as a Service Coordinator.

These objectives examples should help you craft an effective objective statement for your Service Coordinator resume. Remember to tailor it to the specific role you are applying for to ensure that it demonstrates why you are the best choice for the position.

How do you list Service Coordinator skills on a resume?

When writing a resume, it’s important to list the relevant skills and experience that you have as a Service Coordinator. This will demonstrate to potential employers that you possess the necessary abilities to excel in the role.

Here are some skills that should be included on a Service Coordinator resume:

• Knowledge of service coordination principles and practices: Service Coordinators should have a comprehensive understanding of the principles and practices associated with the coordination of services. This could include knowledge of service delivery protocols, working with service providers, and promoting informed decision-making.
• Communication and interpersonal skills: A successful Service Coordinator must be able to effectively communicate and interact with individuals from a variety of backgrounds. This includes strong verbal and written communication skills, as well as the ability to develop and maintain positive relationships with staff, clients, and service providers.
• Time management and organizational skills: Service Coordinators must have excellent time management and organizational skills in order to effectively manage their workload. This includes the ability to prioritize tasks, set deadlines, and ensure that services are delivered in an efficient and timely manner.
• Problem-solving and decision-making skills: As a Service Coordinator, you will need to be able to quickly assess a situation and develop suitable solutions. This also includes being able to make informed decisions based on the available data.
• IT skills: Service Coordinators must be able to use a variety of computer applications and systems, such as Microsoft Office, Google Suite, and customer relationship management (CRM) software.

By including these skills on your resume, you can demonstrate to potential employers that you have the necessary skills and experience to excel in the role of Service Coordinator.

What skills should I put on my resume for Service Coordinator?

A Service Coordinator should possess a variety of skills to succeed in their role. These skills should be highlighted on your resume to show employers that you are the right candidate for the job. Here are some of the skills you should consider including on your resume:

• Problem Solving: Service Coordinators need to be able to quickly identify and solve problems with clients and other stakeholders.
• Communication: Service Coordinators need to be able to effectively communicate with clients, colleagues, and managers.
• Organization: You need to be able to manage multiple tasks and prioritize them appropriately.
• Technical Knowledge: You should have an understanding of industry-specific software and systems.
• Time Management: Service Coordinators need to be able to efficiently manage their time and complete tasks.
• Flexibility: You should be comfortable with quickly adapting to new challenges and environments.
• Reliability: Employers need to know that they can rely on Service Coordinators to get the job done on time and on budget.

By showcasing these skills on your resume, you can demonstrate to employers that you have the right skills and experience to excel as a Service Coordinator.

Key takeaways for an Service Coordinator resume

A Service Coordinator resume is a critical document for anyone looking to build a successful career in the customer service industry. It provides a professional summary of your qualifications and skills, and is used to present yourself to employers in your job search.

With that in mind, it’s important to know what to include in your Service Coordinator resume so that it stands out from the rest. Here are some key takeaways to keep in mind when crafting your resume:

• Highlight your core skills. Service Coordinators are expected to possess a wide range of skills, from problem-solving and communication to customer service and data entry. Make sure to showcase your technical abilities and any relevant certifications or licenses you may have.
• Showcase your experience. Employers are looking for individuals with experience in the customer service field. List any prior positions you may have held and the skills and qualities you developed in the role.
• Describe your achievements. Employers want to see that you can make an impact in your role. Showcase any awards or successes you may have had in previous roles that demonstrate your ability to deliver results.
• Highlight your soft skills. Service Coordinators need to be able to function as part of a team and build strong relationships with customers. Make sure to include any soft skills you possess that are relevant to the role such as communication, interpersonal skills, and problem-solving.

By following these key takeaways, you can create a Service Coordinator resume that is tailored to the role you’re applying for and showcases your skills and experience. This will help you stand out from the crowd and increase your chances of success in your job search.

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• Customer Service Coordinator

5 Amazing customer service coordinator Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, customer service coordinator: resume samples & writing guide, employment history.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Provide feedback on the efficiency of the customer service process
• Develop and maintain a knowledge base of the evolving products and services
• Build sustainable relationships and engage customers by taking the extra mile
• Follow communication procedures, guidelines and policies
• Generate sales leads

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Bernie Kelly

• Identify and suggest possible improvements on procedures
• Respond to customer inquiries and provide information about products and services
• Go the extra mile to engage customers
• Maintain records of customer interactions, process customer accounts and file documents
• Ensure customer satisfaction and provide professional customer support
• Identify and assess customers’ needs to achieve satisfaction

Jack Bailey

Francis irving.

• Take the extra mile to engage customers
• Process orders, forms, applications and requests

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Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

customer service coordinator Job Descriptions; Explained

If you're applying for an customer service coordinator position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

customer service coordinator/office manager

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. 
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. 
• Perform clerical duties such as handle incoming calls, greeting visitors, typing, data entry, filing, printing documents, and sorting incoming and outgoing mail.
• Maintain scheduling and event calendars for supervisors, sales, and service technicians.
• Schedule and confirm appointments for clients, customers, or supervisors. 
•  Resolve customers’ service or billing complaints by performing activities such as refunding money or adjusting bills.
• Locate and notify customers of delinquent accounts by mail, or telephone.

customer service coordinator

• Advise customers of necessary actions and strategies for debt repayment. 
• Receive payments by cash, check or credit cards and post amounts paid to customer accounts.
• Notify collection agency and turn over account records to attorneys when customers fail to respond to collection attempts.
• Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers. 
• Responsible for coordinating Return/Reject Material Authorization (RMA) cases from Lenovo.
• Provided customer support to track pending RMA cases and manage review reports.
• Compiled standard operational procedures for daily operations to achieve efficient, high-quality output.
• On-boarded and mentored 3 new hires .

customer service coordinator (national distributors market)

• Personalized attention to customers.
• Lead time program tracking.
• Sales administration.
• Order entry administration.
• Shipping coordination.
• After sales service.
• Warranty service.
• Foreign Trade. 
• Merchandise Logistics.
• Review, validation, monitoring and documentation processing.
• Search for Tariff Fractions.
• Merchandise clearance operations.

customer service coordinator/office manager Job Skills

For an customer service coordinator/office manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Computer Literacy
• Database Management
• Quality Assurance
• Troubleshooting
• Data Analysis
• Project Management
• Business Acumen
• Process Improvement
• Financial Management
• Visualization
• Relationship Management
• Documentation
• Strategic Thinking
• Presentation
• Written Communication
• Social Media

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Customer Service
• Supervisory
• Risk Management
• Relationship Management.

How to Improve Your customer service coordinator/office manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Yolanda Green

Provide your contact information and address year gaps, always explain any gaps in your work history to your advantage..

• Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
• Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your customer service coordinator/office manager Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Albert Cooper

Professional summary.

• Identify and assess customers’ need's to achieve satisfaction
• Resolve customer complaint's via phone, email, mail or social media
• Provide feedback on the efficiency's of the customer service process
• Folllow communication procedurs, guideliness and policiess
• Maintain recordss of customer interactionss, processs customer accountss and filee documentss
• Identiffy and suggestt possiblee improvementss on proceduress
• "I saw a dog running down the street
• I saw a dog runnin' down the street.

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume..

• Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
• Before submitting your resume, double check to avoid typos.

customer service coordinator/office manager Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an customer service coordinator/office manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Dear Hiring Committee

I am a highly motivated Customer Service Coordinator with 8 years of experience in Administrative & Clerical. I am excited to submit my application for the Senior Customer Service Coordinator position at Bank of America, where I believe my skills and expertise would be an excellent fit.

Throughout my life, I have been passionate about Customer Service and have pursued opportunities to make a difference in this field. My experience in various areas, not just in Administrative & Clerical, has given me the opportunity to develop my skills in Innovation and Creativity, which I am excited to apply to the role at Bank of America. I am eager to work with a team that shares my values and to help your organization achieve its well determined goals.

Thank you for considering my application for the Senior Customer Service Coordinator position. I hope you will allow me to show you what I am capable of bringing to your organization and how we can work together to make an impact on the industry.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

Contemporary

Professional

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Customer Service Coordinator Job Description, Key Duties and Responsibilities

This post provides detailed information on the customer service coordinator job description, including the key duties, tasks, and responsibilities they commonly perform.

It also highlights the major requirements you may be asked to fulfill to be hired for the customer service coordinator role by most employers/recruiters.

What Does a Customer Service Coordinator Do?

A customer service coordinator is responsible for managing a line of customer service employees.

The customer service coordinator job description involves ensuring that the public has a pleasant, timely, and satisfying experience when they are contacting the organization.

It also entails providing accurate and timely information to others within the organization.

The customer service coordinator is in charge of working with the front office personnel on potential complaints, actions taken and changes needed.

They take action to correct mistakes made by other front office employees in handling complaints or problems with customers.

It is also their responsibility to interact with clients and customers in a positive manner to resolve issues in an expedient matter without causing additional incidences of problems or issues at the same time, if possible.

Handling the day to day flow of their lines and the steps to be taken in order to keep things flowing smoothly is one of the tasks of the customer service coordinator.

Additionally, the customer service coordinator’s duties include maintaining records related with customer calls and feedback, filing them appropriately, as well as acknowledging feedback that has been provided.

They maintain communication between all departments in the organization, keeping them aware of any new changes that have been implemented in dealing with customers.

This position is also directly involved in keeping the front office and back office personnel aware of company procedures when dealing with customers and clients.

The customer service coordinator work description also entails recruiting more employees for the department if needed.

It also involves providing an overall, positive and timely experience for customers and clients in order to increase customer retention and satisfaction.

Customer service coordinators’ duties usually entail sales promotion, listening to customers and giving feedback, as well as ensuring that customers are made aware of changes in the company, in terms of policy or new offers before they get to know about it through other means.

They make sure that the area of their jurisdiction is clean, organized, and tidy.

Customer service coordinators work together with the general manager to ensure that all infractions and violation by employees are reported and dealt with, so as to maintain peace and harmony within the establishment among all people working there.

Customer Service Coordinator Job Description Sample/Example/Template

The customer service coordinator job description consists of the following duties, tasks, and responsibilities:

• Maintain and update customer service database
• Follow up on customers and their queries
• Organize customer rewards programs
• Answer inbound calls
• Follow up on customer outbound calls/inquiries
• Coordinate with other departments for customer service support
• Updating customer service database and reporting to management
• Monitor customers’ online behavior and make recommendations
• Construct data reports and present to management
• Monitor product quality and technical support
• Search customer feedback and implement customer suggestions
• Conduct surveys to rate the customers
• Make travel arrangements for staff.

Customer Service Coordinator Job Description for Resume

If you have worked previously or are currently working as a customer service coordinator and are making a new resume or CV, then you can create a compelling Professional Experience section for your resume by applying the sample customer service coordinator job description provided above.

You can highlight the duties and responsibilities you have carried out or are presently performing as a customer service coordinator in your resume’s Professional Experience section by utilizing the ones provided in the above customer service coordinator job description.

This will show to the recruiter/employer that you have been successful performing the customer service coordinator duties, which can greatly enhance your chances of being hired for the new position, especially if it requires someone with some customer service coordinator work experience.

Customer Service Coordinator Requirements: Skills, Knowledge, and Abilities for Career Success

Here are important requirements you may be asked to fulfill to be hired for the customer service coordinator job by most recruiters/employers:

• Ability to communicate with customers in other languages spoken in that region
• Knowledge of French is not absolutely necessary, but knowledge of English is highly recommended
• Ability to provide product support and understand the importance of product, as well as basic tips on how to maintain it
• Good listener, since customer service coordinator needs to listen to customers for up to 3 hours per day
• Team player and efficient when multitasking
• Comfortable talking with people who are not in a business setting, since the position handles both customers and employees at the same time
• Ability to work under pressure, since they will be required to work 3 hours per shift with hardly any break and will be required to not slack off performance
• Hard worker and professional in carrying out assigned duties
• Physically fit for the job so that one can stand for long hours during their shifts
• A quick learner since customer service coordinators are expected to learn fast on new things and new products so as not to miss out on sales opportunities that the establishment has in offer.

Customer Service Coordinator Salary

According to Glassdoor, the estimated total pay for a customer service coordinator in the United States is $60,485 per year, with an average salary of $38,774 per year.

The customer service coordinator job involves a lot of hard work, dedication, patience and determination to keep customers satisfied and ensure that they have a pleasant time each time they come to the business establishment.

This post is helpful to individuals interested in the customer service coordinator career. They will be able to learn all they need to know about the work customer service coordinators do, to decide if that’s the job they want to do.

It is also useful to recruiters/employers in making a detailed job description for the customer service coordinator position in their organizations, for use in hiring for the role.

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