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• Published: 01 November 2021

The effect of motivation on employee engagement in public sectors: in the case of North Wollo zone

• Abriham Ebabu Engidaw   ORCID: orcid.org/0000-0002-5081-5668 1  

Journal of Innovation and Entrepreneurship volume  10 , Article number:  43 ( 2021 ) Cite this article

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Metrics details

The purpose of this study was to examine the effect of intrinsic and extrinsic motivation on employee engagement in public sectors. To meet this purpose, a quantitative and qualitative study survey was conducted and the researcher used an explanatory survey research design. The study was used both primary and secondary sources of data. The target population for this study was selected four city administrative office employees including all kebeles office employees and as a sample size, 349 questionnaires were filled and collected from these employees. The study used proportionately stratified with simple random sampling because to collect the relevant data and to give equal chance for all employees. Later on, statistical package for social science (SPSS) was used to the required test of inferential statistics; including reliability analysis, bivariate correlation, analysis of variance (ANOVA) test, and multiple regression analysis. The finding of the study revealed that extrinsic motivation was considered more significant than intrinsic and there was a positive significant relationship between intrinsic and extrinsic motivations with employee engagement. From the results, it was also concluded that the relationship and effect of extrinsic motivation were stronger on employee engagement as compared to intrinsic motivation. As a recommendation, the organizations should find which ways are able to motivate employees, what drives them, then making sure they utilize appropriate motivational techniques with each employee. Managers should also endeavor to communicate the organization’s purpose to employees. Finally, the organizations should take steps to incorporate the vision of employees for the organization with its own vision.

Introduction

An unmotivated employee is likely to put little effort into work tasks, produce work of lower quality, avoid the workplace, and even exit his or her job if given the opportunity to do so. On the other hand, motivated employees are likely to willingly take on tasks, produce work of high quality, and be creative, persistent, and productive. Employees motivation has two forms, intrinsic and extrinsic. Intrinsic motivation arises from the intrinsic value of the work for the individual (for example, its interest value), whereas, extrinsic motivation arises from the desire to obtain some outcomes (for example, as rewards) that are apart from the work itself (Amabile, 1993 ). Each and every person in an organization is motivated in a different manner. Workers’ motivation depends on many intrinsic and extrinsic factors like interesting work, job appreciation, satisfaction, stress, job security, promotion and growth, rewards, work environment, punishment and recognition etcetera (Palaniammal, 2013 ).

The main purpose of these motivating factors is to create an environment where people are willing to work with zeal, initiative, interest, and enthusiasm, with a high personal and group satisfaction, with the sense of responsibility, loyalty, and confidence to achieve their personal as well as organizational goals (Palaniammal, 2013 ). Research has shown that there is a difference in strength between intrinsic and extrinsic motivation on their relationship and impact on employee engagement. Khan ( 2011 ) concluded that the relationship and impact of extrinsic motivation were stronger on employee engagement as compared to intrinsic motivation.

According to Shuck ( 2010 ) employee engagement is an individual employee’s cognitive, emotional, and behavioral state directed toward desired organizational outcomes. Recently, Rice ( 2012 ) defined engagement as full employee engagement represents an alignment of maximum satisfaction for the individual with a maximum contribution for the organization’s success. The focus of all definitions was on two things, employee satisfaction and contribution to organizational success.

According to different researchers’ study results, employee motivation can be used to engage employees in their work in the organization. Beyond motivation, to achieve success in today’s highly competitive environment many organizations have identified the need to engage their workforce. Habte ( 2016 ) concluded that managers perceive intrinsic motivation have a larger influence on the psychological aspects of employee engagement than extrinsic motivation. This supports the idea stated by Berl and Williamson ( 1987 ) but still contradict with the finding of Iqbal and Khan. When we see the above research findings: the study conducted by Khan ( 2013 ) is contradicted with the findings of Habte ( 2016 ), Thomas ( 2009 ) and Khan ( 2011 ).

This study was carried out in four selected city administration office employees in order to know and explain the effect of motivation on employee engagement. Basically, the researcher is initiated to conduct this study because based on his observation and preliminary investigation there is a problem of employees being motivated and engaged in public sectors and the other reasons are first there is the inconsistency of previous findings relating to this topic, second as the researcher’s knowledge there are few studies conducted directly related to this topic specifically in our country Ethiopia. So this study can try to fill these gaps. Based on the above research problems the researcher developed the following research questions:

Objectives of the study

General objective.

The main objective of this study was to identify the effect of motivation (intrinsic or extrinsic) on employee engagement in public sectors in the case of selected zones.

Specific objectives

To explain the effect of intrinsic motivation on employee engagement in selected city administration employees.

To describe the effect of extrinsic motivation on employee engagement in selected city administration office employees.

To identify which motivation factor (intrinsic or extrinsic) more significantly affects employee engagement in the organization.

To examine the effect of overall motivation on employee engagement.

Literature reviews

• Employee engagement

Employee engagement is defined as “harnessing of organizational members selves to their work roles; in engagement, people employ and express themselves physically, cognitively and emotionally during role performance”, In other words, “individual involvement and satisfaction as well as enthusiasm for work” Andrew ( 2012 ).

According to Kahn ( 1990 , 1992 , cited in Saks, 2006 ) job engagement means worker should be psychologically available during the performance of the organizational role.

The organization is totally dependent on their employees; therefore, they need to be engaged in their jobs. Engagement in the organization’s jobs enables employees to make operations successful, as it runs with the mutual commitment of organizations and employees. When organization employees will engage, they will use their potential to drive high performance (provide better services and attract maximum customers). Engage employees are more dedicated and helping to maximize the organization’s productivity. They are more likely to consider themselves as an employer. Therefore, organizations should pay attention to the employee engagement concept. Otherwise, it can be the biggest threat to the organization’s success. If the organization’s management is not interested in engaging employees, consequently it would lead to unsatisfactory beneficiaries and lose their customers (Andrew & Sofian, 2012 ).

From the theories and literature discussed above the researcher identified two broad motivation factors called intrinsic and extrinsic motivation and these motivation factors are also identified as an independent variable because they have an effect on the dependent variable, employee engagement, in one way or another.

• Intrinsic motivation

According to Berl and Williamson ( 1987 ) intrinsic motivation is defined as the doing of an activity for its inherent satisfactions rather than for some benefits. Intrinsic motivation can be defined as the motivation to perform an activity in order to experience the pleasure and satisfaction inherent in the activity. They also further stated intrinsic motivation focuses on factors inside the individual which are based on personal needs. Employees get intrinsic reward directly from the job they perform, job satisfaction, interesting work, job appreciation, or the sense they help a client, Intrinsic motivated workers employ in a job because of their own interest in it and enjoy the job due to search for new solutions for business challenges and are more likely to burn up energy to identify problems and find innovative solutions.

From the Khan ( 2013 ) findings, they concluded that managers perceive intrinsic motivation as generally having a larger influence on the psychological aspects of employee engagement. They found that extrinsic motivation is of importance to employee engagement, though to a lesser extent psychologically but rather as a part of the total package that is offered to the employee by the organization and the manager. Habte ( 2016 ) concluded that managers perceive intrinsic motivation have a larger influence on the psychological aspects of employee engagement than extrinsic motivation. This conclusion leads to the next research hypothesis development on this research:

Hypothesis 1

Intrinsic motivation has a positive significant effect on employee engagement.

• Extrinsic motivation

Extrinsic motivation is defined as a construct that pertains whenever an activity is done in order to attain some separable outcome and refers to doing an activity simply for the enjoyment of the activity itself, rather than its instrumental value (Deci & Ryan, 2008 ). Or it can be the rewards offered to employees as an encouragement to engage in a behavior/task in which they cannot employ or “an employee is inner-directed, is interested or fascinated with a task and engages in it for the sake of task itself” (Zhang, 2010 ). When organizations wanted to fulfill a task from employees, they deal with monetary rewards and other tangible benefits. It referred to extrinsic rewards in motivational language. Management should know what motivates their workers and manipulate motivational techniques based on employees ’s desires. This would help organizations to recognize, educate and retain creative and productive employees for their engagement. For organizations to be better products and to have efficient performance, both extrinsic and intrinsic reward systems should be introduced. The purpose of explaining motivation (extrinsic, intrinsic) is to identify which motivation affects and has a relation with job engagement. Employees consider both important factors for their job motivation but some employees consider it more in line with extrinsic than intrinsic and vice versa (Zhang, 2010 ).

The study of Khan ( 2013 ) also concluded that the relationship and impact of extrinsic motivation were stronger on employee engagement as compared to intrinsic motivation. Thomas ( 2009 ) saying about intrinsic motivation at work stated that intrinsic rewards become more important and more prevalent in the workplace today. The above review leads to the following research hypothesis:

Hypothesis 2

There is a positive significant effect relationship between extrinsic motivation and employee engagement.

Overall motivation and employee engagement

Khan ( 2013 ) conducted research on the relationship between work motivation (intrinsic and extrinsic) and employee engagement on Allied Bank of Pakistan. The finding of the study revealed that there is a positive relationship between intrinsic motivation and employee engagement, and extrinsic motivation and employee engagement. Four intrinsic factors namely interesting work, job appreciation, satisfaction, and stress, and four extrinsic factors namely job security, good wages, promotion and growth, and recognition were identified as important factors for engagement. The study concluded that there is a positive relationship between intrinsic motivation and employee engagement, and extrinsic motivation and employee engagement. Furthermore, it is also concluded both intrinsic and extrinsic motivation has a strong positive impact on employee engagement.

Aworemi ( 2011 ) conducted research on the motivational factors of employees and their influence on employee engagement Nigeria and Marginson ( 1991 ) conducted research on academic salaries: will award restructuring make a difference in employees’ engagement? And many researchers raised many issues and get different findings of motivational factors for employee engagement. By considering these reviews the researcher developed the next hypothesis:

Hypothesis 3

There is a positive significant effect relationship between overall motivation and employee engagement.

Empirical literature review

Khan and Iqbal ( 2013 ) study concluded that there is positive relationship between intrinsic motivation and employee engagement, and extrinsic motivation and employee engagement. Furthermore, it is also concluded both intrinsic and extrinsic motivation has strong positive impact on employee engagement. The study also concluded that the relationship and impact of extrinsic motivation was stronger on employee engagement as compared to intrinsic motivation.

Bergstrom and García ( 2016 ) studied the influence of intrinsic and extrinsic motivation on employee engagement in private and public organizations. However the study focused on the perceptions of managers “not employees”. From the findings study they concluded that managers perceive intrinsic motivation as generally having a larger influence on the psychological aspects of employee engagement. They found that extrinsic motivation is of importance to employee engagement, though to a lesser extent psychologically but rather as a part of the total package that is offered to the employee by the organization and the manager. Thomas ( 2009 ) saying about intrinsic motivation at work, stated that intrinsic rewards become more important and more prevalent in the workplace today.

Habte ( 2016 ) concluded that managers perceive intrinsic motivation have a larger influence on the psychological aspects of employee engagement than extrinsic motivation. This supports the idea stated by Bergstrom and García ( 2016 ) but still contradict with the finding of Iqbal and Khan.

Michael ( 2008 ) conducted study on using motivational strategy as solution for employee retention and turnover in both public and private sector organizations in South Africa and the researchers used training and development, recognition, reward, a competitive salary package and job security as motivational factors. Kassa ( 2015 ) in his research on motivation and its effect on employee retention in Ambo Mineral Water Factory, stated that employees are highly motivated with reward motivational factors and are less motivated with interesting work and training and development and working environment motivational factors.

Owusu ( 2012 ) conducted research on the effects of motivation on employee performance of commercial bank in Ghana and the researcher used salary, fringed benefits, promotion, and loans as motivational factors. Pessaran and Tavakoli ( 2011 ) conducted research on identifying the employees’ motivation of Parsian hotels in Tehran and the study used salary, security, working condition, status, achievement, recognition, growth and advancement, work itself and responsibility as motivational factors.

Conceptual framework

After reviewing the relevant concepts and theories of motivation (intrinsic, extrinsic) and employee engagement mentioned in this chapter, the conceptual framework of the study has been developed as shown in the following figure (Fig. 1 ).

Research methodology

To achieve this study’s purpose, the researcher has used an explanatory survey research design, and also quantitative and qualitative study survey was employed. Standard close-ended questionnaires were used as a survey tool. The study was used both primary and secondary sources of data. The target population for this research was four city administrative office employees including all kebeles office employees and 349 questionnaires were collected from employees. The study used proportionate stratified with simple random sampling because to collect the relevant data and to give equal chance for all employees.

Since the organization under the study has four city administrations in different area. The sample was drawn from all city administrative offices proportionally as follows (Table 1 ).

After the proper data collection, coding, and organization, the study data were analyzed using descriptive and inferential statistics. Under the descriptive statistics, mean and standard deviation are used and bivariate correlation was used to see whether the independent variables (intrinsic motivation and extrinsic motivation) have a relationship with the dependent variable (employee engagement). To determine the effect of independent variables (intrinsic motivation and extrinsic motivation) on the dependent variable (employee engagement) multiple linear regression analyses were used.

Measurements of variables

The independent variables for this study are intrinsic motivation and extrinsic motivation whereas the dependent variable was employee engagement. The researcher used standardized close-ended and some open-ended questionnaire instruments for collecting the primary sources of data. Questionnaires concerning employee engagement used are adapted from Gallup’s 12 standard questionnaires on the other hand questionnaires regarding intrinsic and extrinsic motivation is adopted from Khan ( 2013 ) Five-point Likert-Style rating scale was deployed in order to know the employees level of agreement on the effect of motivation (intrinsic and extrinsic) and employee engagement. The questionnaire has three parts; the first part is about demographic variables, the second part was about intrinsic and extrinsic motivation, and the last part also about employee engagement. Intrinsic and extrinsic motivation have 8 items each and employee engagement had 12 items and both are used five-point Likert scale ranging from strongly disagree (1) to strongly agree (5).

The study was aimed at analyzing the effect of motivation on employee engagement at selected city administration offices. The dependent variable employee engagement and independent variables extrinsic and intrinsic motivation mean score was comparatively moderate. This points out that the greater part of respondents has a minor agreement on all measures. And also it shows that there was not a problem of multi co linearity, normality, and linearity in the study variables.

Based on the Table 2 result, the Pearson product-moment correlation analysis result showed that there is a moderate positive and significant relationship between intrinsic motivation and employee engagement at .329 and sig .000. This implied if the intrinsic motivation for the employees is increased it will also increase their engagement level. Lower employee intrinsic motivation will also lower their engagement level. The results of bivariate correlation confirmed that there is a moderate positive significant relationship between extrinsic motivation and employee engagement at .444 and sig level of .000. This implied if the extrinsic motivation for the employees is increased it will make significant positive changes in employee engagement. By lowering employee extrinsic motivation, employee engagement will also be lower. The study result showed that there was a moderate positive relationship between overall motivation and employee engagement. Also, extrinsic motivation had a more moderate positive relation with employee engagement as compared to intrinsic motivation.

Table 3 multiple regression analysis results portray that R square is .252 and adjusted R square is .248. This implied that 24.8% variation in employee engagement is explained by motivation in selected city administrations. In addition, the significance value of F statistics indicates a value .000 and it was less than p  < .05 so that it means the model was significant enough.

Also based on Table 4 result, multiple linear regression analysis results also confirmed that intrinsic motivation has a positive significant effect on employee engagement with the unstandardized Beta value of (.249, sig. level .000). As a result, the regression coefficient clarifies the average amount of change in employee engagement was affected by a unit of change in intrinsic motivation.

Regression analysis results also confirmed that extrinsic motivation had also a moderate positive significant effect on employee engagement. Since the beta value is .389 with a significance level of .000. Also, the result of extrinsic motivation showed it had a more moderate positive significant effect on employee engagement as compared to intrinsic motivation.

Furthermore, regression analysis was used to find out the effect of motivation on employee engagement. The result of the model summary from regression analysis indicated that overall motivation has a moderately positive effect on employee engagement. As a result, the regression coefficient clarifies the average amount of change in employee engagement was affected by a unit of change in motivation. The finding of the study indicated that intrinsic motivation has a highly significant effect on employee engagement compared to extrinsic motivation.

Based on open-ended questions feedback in the mentioned offices promotion and other related benefits are based on the strength of relationship with administers, there is a high shortage of working materials, there is no clear authority and responsibility delegation, no attractive work environment, no clear plan is prepared, fairness problem, high workload with unsatisfactory incentive and salary, there is the unnecessary intervention of managers at work, even superiors are not punctual and their incompetency/low problem-solving ability, some employees are hired on the unrelated job with their profession. Additionally, payments are not delivered on time, availability of hostile attitude, no motivational packages are available in those offices, customers’ poor discipline and others are things leading to be demotivated at their work and other related problems are available on those offices.

Comparison of the result of this study with the result of previous researches

As mentioned in the literature reviewed, the study of Christian et al. ( 2011 ) and Chalofsky and Krishna ( 2009 ) suggested that there was link between work engagement and motivational factors. Kahn ( 1990 ) and May et al. ( 2004 ) also relate employee engagement to motivation. Fairlie ( 2011 ) and Macey and Schneider ( 2008 ) pointed out that an investigation is required to find the link between work motivation and employee engagement. Thomas ( 2009 ) saying about intrinsic motivation at work, stated that intrinsic rewards become more important and more prevalent in the workplace today. Habte ( 2016 ) concluded that managers perceive intrinsic motivation have a larger influence on the psychological aspects of employee engagement than extrinsic motivation. Hence the finding of this study also supports these previous findings and also it contradicted with Habte ( 2016 ) finding.

Conclusions of the study

The study also examined the effect of intrinsic and extrinsic motivation on employee engagement. Four hypothesis questions were tested to answer the research question and fulfilled the research purpose. To achieve this objective, a quantitative and qualitative study survey was conducted and the researcher used an explanatory survey research design. A Standard close-ended questionnaire was used as a survey tool. The study was used both primary and secondary sources of data. The target population for this study was selected four city administrative office employees including all kebeles office employees) and as a sample size, 349 questionnaires were filled and collected from these employees. The study used proportionately stratified with simple random sampling because to collect the relevant data and to give equal chance for all employees. Later on, statistical package for social science (SPSS) software was used for the required test of inferential statistics; including reliability analysis, bivariate correlation, analysis of variance (ANOVA) test, and multiple regression analysis. From the findings of the research, it is concluded by answering the research questions and there is a significant positive relationship between intrinsic motivation at .329 and sig .000 and employee engagement and there is a positive significant relationship between extrinsic motivation and employee engagement at .444 and sig level of .000.

Findings of multiple regressions analysis portray that that intrinsic motivation has a positive significant effect on employee engagement with the unstandardized Beta value of (.249, sig. level .000). As a result, the regression coefficient clarifies the average amount of change in employee engagement was affected by a unit of change in intrinsic motivation. So that the decision rule in this research’s first hypothesis is to accept the alternative hypothesis.

Intrinsic motivation has a positive and statically significant effect on employee engagement at (Beta value of .249, sig. level .000). So the decision is to accept the alternative hypothesis and reject null hypothesis.

And also the regression analysis results confirmed that extrinsic motivation had also a moderate positive significant effect on employee engagement. Since the beta value is .331 with a significance level of .000. Also, the result of extrinsic motivation showed it had a more moderate positive significant effect on employee engagement as compared to intrinsic motivation. Based on the above study result the decision is to accept the alternative hypothesis and reject the null hypothesis of hypothesis two.

There is a positive significant effect relationship between extrinsic motivation and employee engagement at the beta value of .331 with a significance level of .000. So the decision is to accept the alternative hypothesis and to reject the null hypothesis.

When we test hypothesis three, the study revealed that there exists a positive significant relationship between both intrinsic and extrinsic motivation and employee engagement. There was also sufficient evidence to conclude that in addition to these relationships successful motivational factors (intrinsic and extrinsic) had positive effects on employee engagement in selected city administration office employees. Hence, for the management to stimulate employees' motivation and also to improve the level of staff works engagement, greater efforts must be placed on the two perceived motivating factors. In addition, as the open-ended question result, there is a low motivation with weak employees’ engagement at work in those offices. So the decision is to accept the alternative hypothesis.

There is a positive significant effect relationship between overall motivation and employee engagement. The decision is to accept the alternative hypothesis and to reject the null hypothesis.

Limitation of the study

In this study, the independent variables, intrinsic and extrinsic motivations were explained only 24.8% of the variation in employee engagement, but the other 75.2% were explained by other factors that were not included in this study. So, future studies could examine the rest variables which can explain the variation in employee engagement.

The study was only focused on four city administration office employees. Therefore, future researchers relating to this topic should assess in a wider and larger scope to include other private organizations and increase the generalizability of the study.

Besides this study, a comparative study could be done to know what the difference is available in different sectors relating to this topic. And another limitation is the research variable taken is subject to the understanding and knowledge of the researcher.

Recommendations

Recommendations for policy and practice.

The study result shows that employees of selected city administrations were motivated by both extrinsic and intrinsic motivations but they were more motivated by intrinsic motivation factors than extrinsic ones. So the management of those offices should give relevant attention to these factors to stimulate the employee’s engagement while developing and or revising strategies and policies for their organization.

The management and policymakers of selected city administrations should use rigorous efforts in encouraging employees intrinsic and intrinsic motivation for better work engagement by creating an attractive work atmosphere and satisfaction, provide appreciation for good performers, moreover the management should also increase employees extrinsic motivation by creating job security, provided promotion and growth, benefits, and good salary, give appropriate reward and recognition for employees, provide opportunities to some form of ownership, as well as increased responsibility and authority.

The organization should find which ways are able to motivate employees, what drives them, then making sure they utilize appropriate motivational techniques with each employee. Managers should also endeavor to communicate the organization's purpose to employees. Finally, the organizations should take steps to incorporate the vision of employees for the organization with his or hers own vision. This will motivate employees to engage and contribute to the organization’s goals.

These offices should give a fair promotion and other related benefits, solve the shortage of working material problems, should set clear authority and responsibility delegation, create an attractive work environment, clear work plan to be prepared, minimize workload and make satisfactory incentive and reward based on their performance, avoid the unnecessary intervention of managers at work, solve unpunctuality problem and could improve managers skill by developmental programs to make them more experienced, some employees are hired on the unrelated job with their profession so review and correct this issue are better. Additionally, payments should to deliver on time, motivational packages should present in those offices, and also to increase employees engagement the office should facilitate short term and long term work-related training, perform periodic performance appraisal, make supervision and control at work, reduce time management problems and unpunctuality, prepare benefit package and equal reward systems, better to make decision makings more participative and open to motivate employees or to create a sense of ownership, should give induction pieces of training when new entrants have joined the office, minimize the availability of corruption and unethical activities, work to keep rule and regulations, try to solve the shortage of office facilities, better to make a fast decision, and other related problems should be solved on those offices.

Generally, selected city administrations should communicate with employees regarding how looks like their motivation and engagement, which things should be fulfilled and the organizations management could assess more factors that are most important to increase employees engagement at work and it should make important corrective actions, it will make employees more engaged, strengthen their relationship with the university as well as it will make employees more motivated and loyal to the organization.

Implications of the study

Theoretical implications.

This study can contribute to the existing literature in employees motivation, their engagement at work and effective human resource management and identifies the ways to satisfy/motivate these employees’ to increase organizational performance. Basically my findings are aligned with those of other scholar’s works relating to this topic and are important to show/provide interesting and recent perhaps promising areas to work on under the recent world.

Practical implications

The actual result of the paper also provide recommendations for public organizations on how to be more competitive through managing their employees, motivating them and also through resilience and renewal different human resource management strategies, and the researcher has also gave relevant recommendations for policymakers and other concerned bodies as shown in above.

Suggestion for future study

The research was conducted from employees’ perspective only by using employees’ engagement. It should be interesting to consider from the perspective of managers by using managers engagement.

The researcher conducted more of quantitative study; deep qualitative study could also be adopted to validate the results of this study. Employees of government organizations and none government organizations may motivate indifferent way, hence it should also be interesting to study from perspective of employees of government organizations.

From the findings of the study it is concluded that the model which included intrinsic motivation (IM) and extrinsic motivation (EM) explained only 25.2% of the variance of employee engagement the rest 74.8% may be due to the other variables which were not included in this study and left for further study.

Availability of data and materials

Not applicable.

Abbreviations

Statistical package for social science

Analysis of variance

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Work motivation and its effects on organizational performance: the case of nurses in Hawassa public and private hospitals: Mixed method study approach

• Ababe Tamirat Deressa 1 &
• Getachew Zeru 2  

BMC Research Notes volume  12 , Article number:  213 ( 2019 ) Cite this article

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The main objective of the study was to assess level of motivation, how nurses perceived work motivation and its effects on organizational performance among nurses working in Hawassa public and private hospitals.

It was found that majority (64.1%) of the nurses perceived motivation as motivators. Getting prospective encouragement, recognition and financial incentives were the main descriptions the nurses gave to motivation. Increased work performance, job satisfaction, good team spirit, patient satisfaction and job attachment were the reported effects of nurses’ motivation.

Introduction

Rahimic [ 1 ] defined motivation as an individual’s level of readiness to perform an action and it comprises all factors that influence, intensify and organize human behavior. Motivation in the work context is expressed as an individual’s degree of willingness to exert and maintain an effort towards organizational goals. Employees have different competing needs that are driven by various motivators. Therefore, to maximize organizational performance, organization and its managers should understand what really motivates the employees [ 2 ].

Over 50% of health workers in Benin equate motivation with prospective encouragement or retrospective compensation that is considered as what makes them work better. Majority of them considered motivation as a “motivator”, i.e. an incentive, and not as a state of mind. In Kenya, one-fifth understands motivation as encouragement, however, there is a larger share of health workers who refer to that intrinsic state of willingness and pleasure to do one’s work [ 3 ].

Motivation and job satisfaction were both significantly associated with turnover intention [ 4 ]. Low motivation has a negative impact on the performance of individual health workers, facilities and the health system as a whole [ 5 , 6 ].

The evidence that 60.9% nurses in Turkey reported having intention to quit the present workplace within 1 year was secondary to lack of job satisfaction or motivation by majority of them [ 7 ]. On the other hand, it is researched in Istanbul as administrator being informed about the motivation of their employees boosts the morals of the employees [ 8 ]. Physicians of primary health facilities in Pakistan reported that they leave the organization if they are not motivated [ 9 ].

Health workers with higher levels of motivation and job satisfaction in Ghana were less likely to have intentions to leave their current health facilities [ 4 ]. Study on Ethiopian public health workers also evidenced as overall performance of health workers is negatively impacted by low levels of health worker motivation and job satisfaction. Job satisfaction is to be important because of its hypothesized association with internal motivation and overall job performance [ 10 ].

The purpose of the study was do assess motivation level of the nurses, how the nurses perceived work motivation and its effects on organizational performance that can contribute for improving work motivation in nursing service leadership.

This study was conducted with mixed method study design. From the strategies of mixed method, concurrent triangulation was considered to triangulate the qualitative with the quantitative data. Purposive sampling was applied to select the hospitals based on the number of nurses they employed. Accordingly, two hospitals (Hawassa university comprehensive and specialized hospital from public, and Alatyon hospital from private hospitals were selected). A total sample of 241 nurses were selected and the response rate was 91.3%. After proportional allocation was computed to each ward in the hospital, simple random sampling with lottery technique was used to select nurses from each ward. Again, Purposive sampling was used to select key informant interviewees (head ward nurse, hospital manager and patients) for the qualitative approach. Different study subjects (e.g. hospital manager and patients) were included for the objective of identifying effects motivation on organizational performance. Hence, seven nurses on position (ward head, matron or CEO (chief executive officer) of nursing service administration), two hospital managers and six patients were selected.

Self-administered questionnaire was used for collecting data for the quantitative approach. Pre-test was conducted in unselected public hospital (Adare hospital). The questionnaire adopted from [ 3 , 11 , 12 ] and modified according to objectives of the study. The multidimensional work motivation scale (MWMS) was applied to measure the work motivation. From 18 options of Multidimensional Work motivation scale (MWMS) to the question ‘Why do you or would you put efforts into your current job?’ the first fifteen (A-O) measures motivation. Each option is scored out of seven starting from ‘Not at all’ (1) to ‘Completely’ (7) answer to the option. Thus, starting from ‘moderately’ (4 point for each) and a total sum of ≥ 60 out of 105 was considered as having work motivation. The qualitative check list was also designed by adopting from different studies. Qualitative data was collected through face to face interview and sound record at work place (in hospitals) after getting oral and written consent from the respondents with involvement of the both principal and co-authors. In addition, field notes were taken during data collection. Interview was accomplished within 20–30 min and data saturation determined the last sample. No relationship was established prior to study commencement with the participants.

For the quantitative data, data collected was coded and entered into EpiData 3.1. After this, it was exported to SPPSS 22 where data cleaning and analysis was conducted. Moreover, sum of scores for multidimensional work motivation scale was done with this software and recoding the variable as ‘motivated and not motivated’ was created on this base. The records were transcribed and coded with two coders. Then, themes were identified depending on repeated expressions (Additional file 1 : Table S1) in the transcripts and thematic analysis with narrative report writing was applied for qualitative data. The transcripts were also returned to participants for checking.

Socio-demographic characteristics

From the total 241 distributed questionnaires, 220 (giving 91.3% of response rate) were returned and used for analysis of the quantitative data. Majorities (51.4%) of the respondents were male with mean age of 27.55 (± 4.039 SD). The mean service year for the nurses were 5.55(± 4.131 SD) and majority (60.0%) of them served less than 5 years. Largest share (46.4%) and 74.1% of the nurses were orthodox religion followers and B.Sc. degree holders respectively (Additional file 2 : Table S2). Four of the nurses responded for the interview were female and three of them were male. The two hospital managers were male. Moreover, four selected patients were female and two of them were male.

Perception towards work motivation

Large number of nurses (49.1%) stated as motivation is prospective encouragement for performance followed by getting recognition (39.5%) and financial incentives (37.3%). Nurses from the public hospital largely described motivation in terms of prospective encouragement (49.3%). On the other hand, getting award (81.8%) was the dominant descriptions of motivation from the private hospital (Table  1 ).

Similarly, from the qualitative data, nurse perceived motivation as it is doing one’s work with full interest, doing good things and sacrificing yourself as much as possible for others.

For me, motivation is doing your own work without any enforcement, that mean with no interference of anyone, by yourself after accepting your profession; but first the person should accept his own profession and I, myself, love my profession. For me, motivation is these all (27 years old ward head nurse with 5 years work experience from public hospital).

Actually I’m not this much good in narration! But, thinking empathically for people with sense of ‘had it been me’ and when the person does good, may be difficult always, but with all possible extents; this is motivation (28 years old head ward nurse with 4 years of service from the private hospital).

From multidimensional work motivation scale (MWMS) used to measure the motivation of nurses, doing the work because the job is part of their life was scored highly with mean of 3.78 and mode of 4 (Table  2 ). The mean score for the summation of MWMS score was 53.13 (± 20.16 SD). Majority (61.4%) of them, from which nurses from the public hospital account for great number, were not or less motivated (scored < 60/105) whereas only 85(38.6%) of them were found to be motivated (scored ≥ 60/105) (Additional file 3 : Figure S1).

Effects of motivation on organizational performance

From 219 participants who responded to effect of work motivation, 67.9% (147) of them believed that their motivation has effect on their organizational performance and 32.9% (72) of them responded as their motivation has no effect on their organizational performance. The majority (64.2%) stated increased work performance followed by good team spirit (62.2 as the effect of their motivation (Fig.  1 ).

Effects of work motivation on organizational performance, April, 2017

Though some report from the patient in case of public hospital is different, the interview result also agrees with the above quantitative finding.

It is said that ‘doctor treats disease and nurse treats patient’. So, if nurses are motivated; patient will be satisfied, heals quickly and hospital stay will be decreased. Even work that may take long time can be accomplished within short period (28 years old head ward nurse and head of nursing service administration from the public hospital).

Motivated or satisfied servant provides satisfying services. Thus, the foremost result of nurses’ motivation is patients’ satisfaction (31 years old nurse with 10 years of service from private hospital).

Public hospital manager stated that “nurses’ motivation can bear many effects on the organizational performance. To say some of them: infection prevention will be practiced in efficient way and this can contribute to reduction of morbidity and mortality in the hospital. Moreover, development of complications from health care service can be significantly controlled if we have motivated nurses. These all result in patients’ satisfaction.

The private hospital manager also said that “when nurses are motivated; they become punctual, serve the patient quickly, give standardized care and create good team spirit within the organization. That is why our customer admires our nurses by saying ‘your nurses, your nurses…’ we hear this”.

In line with the above, patient from the private hospital realized this report. A 25 years old patient who was admitted 5 days back responded; “Here it is good; they follow you timely, give medication on time, make bed daily and appear immediately when you call them. I will return here in the future if I need health care and also invite others”. Clean, made and attractive bed was also observed. But, medication sheet that is not uniformly distributed and maintained in the private hospital near the patient’s bed was actively working in the public hospital.

In public hospitals some patient responded getting timely medication and follow up from nurses. Some beds were observed naked without linen, not made and this was totally different from neat and made bed in the private hospital. Though her bed was made clean, a 23 years old patient who was admitted before 14 days of the data collection period complained “nurses sometimes don’t come and ignore me when I need and call them”.

Mainly motivators were perceived as motivation in this study. This is in line with study in Benin [ 3 ] that indicated majority of nurses equated motivation with some motivators. Few nurses than report from Benin stated as motivation is having means and materials to work in this study. Socio-economic difference might contribute for this variation. It is known that Ethiopia is the developing country whose most people didn’t achieve their basic needs yet. This could be the reason why nurses in this study described motivation in the view of financial benefit than its work and work related expression. But, in line with the study of Benin; majority of the nurses explained motivation as motivator, not as set of mind. Thus, less number of nurses stated motivation as willingness or pleasure to do work. This disagree with the finding from Kenya in which larger share described motivation as willingness and pleasure to do one’s work [ 3 ]. The study design used and socio-economic difference in which nurses in this setup are paid less than those countries may contribute for this variation.

The qualitative report that says “For me, motivation is doing your own work without any enforcement, that mean with no interference of anyone after accepting your profession” partly agrees with definition that has been stated by indicating motivation as individual’s degree of willingness to exert and maintain an effort towards organizational goals [ 13 ]. Since issue of motivation is highly emphasized in professionals of social sciences, lack of optimal awareness about motivation can contribute to the perception of nurses about motivation in this way.

Similar to study in Addis Ababa, this study identified as majority of nurses are not motivated especially in the public sector [ 14 ]. This is also supportable with finding from South Africa that identified as overall doctors were dissatisfied in their work motivation [ 15 ]. Difficulty of getting vital things as needed and absence of practicing motivation by the public organization in developing countries may be the reason behind of these scenarios.

The majority of nurses in this study stated increased work performance followed by job satisfaction to be effect of their motivation. Similarly, these were the dominantly reported effects in Benin study [ 3 ]. Again, the patient satisfaction from the performance was described by nurses and hospital managers in the interview. Observation result also witnessed this finding that the more motivated private hospital’s nurses give better care such as comforting and making the patient’s bed.

Conclusions

Majority of nurses perceived motivation as motivators. Getting prospective encouragement, recognition and financial incentives were the main descriptions the nurses gave to motivation. Very few of them described motivation in terms of non-financial incentives. Greater part of them, from which nurses of the public hospital accompany the large share, were not or less motivated. Increased work performance, job satisfaction, good team spirit, patient satisfaction and job attachment were the identified effects of nurses’ motivation.

Limitations

The cross sectional study design may not guarantee the exact assessment of cause-effect relationship.

Not using software for qualitative data analysis may not have strong analysis output.

Scarcity of resources from the public hospital might bias the observation data collection.

Abbreviations

Chief Executive Officer

Multidimensional Work Motivation Scale

standard deviation

Statistical Package for Social Sciences

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Authors’ contributions

ATD contributed to conception and design of the study, analysis, interpretation of the data and manuscript preparation. GZ also contributed to design of the study, analysis and interpretation of the data. Both authors read and approved the final manuscript.

Acknowledgements

We express our gratitude to Mekane Yesus College of management and leadership for its academic support of this research. We also extend our gratitude to both Hawassa University Comprehensive specialized hospital and Alatyon hospital for their cooperation.

Competing interests

The authors declare that they have no competing interests.

Availability of data and materials

The datasets used and/or analyzed during the current study are available from the corresponding author on reasonable request.

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Not applicable in this section.

Ethics approval and consent to participate

Mekane Yesus College of management and leadership was ethics committee that processed the approval of this study. After approval, this College written letter of request to both Hawassa University Comprehensive specialized and Alatyon hospital. Then, conduction of this study was permitted after contacting managers of the two hospitals. The purpose of the study was explained to the study participants, the confidentiality was also safeguarded, and both oral and written consent was obtained before data collection.

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Ababe Tamirat Deressa

African Institute of Governance & Development, Ethiopian Civil Service University, Addis Ababa, Ethiopia

Getachew Zeru

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Correspondence to Ababe Tamirat Deressa .

Additional files

Additional file 1: table s1..

Themes identified for thematic analysis.

Additional file 2: Table S2.

Socio-demographic characteristics of the nurse respondents, April, 2017.

Additional file 3: Figure S1.

Level of motivation for nurses, April, 2017.

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Deressa, A.T., Zeru, G. Work motivation and its effects on organizational performance: the case of nurses in Hawassa public and private hospitals: Mixed method study approach. BMC Res Notes 12 , 213 (2019). https://doi.org/10.1186/s13104-019-4255-7

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• Perception of motivation
• Organizational performance

BMC Research Notes

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An experiential exercise for teaching theories of work motivation: using a game to teach equity and expectancy theories

Organization Management Journal

ISSN : 2753-8567

Article publication date: 1 July 2020

Issue publication date: 27 November 2020

This paper aims to provide an experiential exercise for management and leadership educators to use in the course of their teaching duties.

Design/methodology/approach

The approach of this classroom teaching method uses an experiential exercise to teach Adams’ equity theory and Vroom’s expectancy theory.

This experiential exercise has proven useful in teaching two major theories of motivation and is often cited as one of the more memorable classes students experience.

Originality/value

To the best of the authors’ knowledge, this is an original experiential exercise for teaching the equity and expectancy theories of motivation.

• Work motivation
• Equity theory
• Expectancy theory

Experiential exercise

Swain, J. , Kumlien, K. and Bond, A. (2020), "An experiential exercise for teaching theories of work motivation: using a game to teach equity and expectancy theories", Organization Management Journal , Vol. 17 No. 3, pp. 119-132. https://doi.org/10.1108/OMJ-06-2019-0742

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Copyright © 2020, Jordon Swain, Kevin Kumlien and Andrew Bond.

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Theories of work motivation are central to the field of management and are covered in many introductory management, leadership, human resource management and organizational behavior courses ( Benson & Dresdow, 2019 ; Steers, Mowday, & Shapiro, 2004 ; Swain, Bogardus, & Lin, 2019 ). Understanding the concept of work motivation helps undergraduate students prepare for leading and managing others. Teaching these concepts in the classroom allows students to experiment and share ideas with others in a lower-stakes environment than if they were in an actual place of work with other employees. But teaching students theories of work motivation is not easy. First, there are dozens of theories ranging from Maslow’s hierarchy of needs, to self-determination theory, to goal setting theory, to Herzberg’s motivation-hygiene theory (a.k.a. two-factor theory), to job characteristics theory, just to name a few ( Anderson, 2007 ; Holbrook & Chappell, 2019 ; Latham & Pinder, 2005 ; Locke & Latham, 1990 ). Second, students tend to evaluate the explanatory power of different motivational theories based on how they relate to their work and life experiences ( Anderson, 2007 ). This tendency to view motivation theories through the lens of personal experience poses a challenge for undergraduate level students who have limited work exposure; they often lack the context to make sense of the various motivational theories ( Mills, 2017 ). Therefore, to provide a common experience through which students can understand theories of work motivation, we developed an experiential activity. Specifically, we use an in-class basketball exercise. This experiential approach not only provides a common context for students to reference in applying theories of work motivation, but also incorporates elements of fun and competition, which have been shown to help engage students more fully ( Helms & Haynes, 1990 ; Azriel, Erthal, & Starr, 2005 ).

While there are numerous theories of work motivation ( Latham & Pinder, 2005 ), like others, we have found focusing on too many of these theories during one class overwhelms students and causes them to question academics’ understanding of the topic ( Anderson, 2007 ; Holbrook & Chappell, 2019 ). However, focusing on too few theories also limits students’ education and understanding of why multiple theories of motivation exist. We find that acknowledging the existence of multiple theories is advisable, and we suggest instructors emphasize the complexity of motivation, but that they do not try to force students to learn or apply the details of a large number of theories of motivation in a single class period. Therefore, our exercise focuses on two basic theories of work motivation – Vroom’s Expectancy Theory and Adams’ Equity Theory. We chose to focus on these two theories because they are among the most influential theories of work motivation ( Anderson, 2007 ; Holbrook & Chappell, 2019 ; Miner, 2003 ) and among the most frequently included in management and organizational behavior courses and textbooks ( Miner, 2003 ; Miner, 2005 ).

Theoretical foundation

Both expectancy and equity theories of motivation have been identified as important frameworks for teaching and understanding motivation, and both emphasize the cognitive approach to motivation ( Miner, 2003 ; Stecher & Rosse, 2007 ).

Adams’ equity theory centers on the perception of fairness ( Adams, 1963 ). When people feel they have been fairly treated, they are more likely to be motivated. When they feel they have not been fairly treated, their motivation will suffer. These perceptions of equity are derived from an assessment of personal input and outputs – or what people put into a task compared to what they receive as a result ( Adams, 1963 ; Kanfer & Ryan, 2018 ). Inputs can include things like time, effort, loyalty, enthusiasm and personal sacrifice. Outputs can include but are not limited to, thing likes salary, praise, rewards, recognition, job security, etc. But the theory is more complex than simply the assessment of personal inputs weighed against outputs. Adams’ equity theory also incorporates the concept of perceived equity ( Adams, 1963 ; Kanfer & Ryan, 2018 ). People compare their inputs and outputs to others. If they feel that another person is putting in the same level of effort, but getting more outputs as a result, that person’s motivation may suffer ( Kanfer, 1990 ; Kanfer & Ryan, 2018 ; Stecher & Rosse, 2007 ). This theory can be summarized using a visual equation that highlights how perceived equity can impact motivation ( Appendix 1 ). This same visual equation can help students understand how leaders can influence motivation in their subordinates; how leaders can impact equity. For example, if inequity exists, leaders may require subordinates to reduce personal inputs, or they may adjust the outcomes. They might also counsel their subordinates to change their comparison points (e.g. a low-level worker should not compare herself to a senior VP with 12+ years of experience).

Expectancy : Is the individual properly trained and do they possess the necessary resources to effectively do the job?

Instrumentality : Does the individual trust that they’ll receive what they were promised if they do what they were asked?

Valence : Does the individual value the reward they were promised ( Kanfer & Ryan, 2018 )?

In this exercise, we use a mini basketball game in class to teach students about both Adams’ equity theory and Vroom’s expectancy theory. Using the game in class ensures students have a common context through which to apply and understand these two theories of work motivation. As noted by Stecher & Rosse (2007) , both theories offer compatible frameworks for understanding work motivation, yet they are most often taught as distinct non-related theories. We find that teaching these two theories using the same experiential exercise helps students understand the complexities of motivation. Specifically, this exercise helps students understand how multiple theories can explain motivation issues for the same situation.

Learning objectives

understand the complexity of motivation and its impact on performance;

explain differences in an individual’s motivation and behavior as a function of common psychological forces experienced by people; and

apply knowledge of work motivation theories to address issues of motivation.

Target audience.

This exercise is designed for undergraduate students in introductory courses in leadership, management, human resource management or organizational behavior – wherever theories of work motivation are covered. This approach has been used for over a decade teaching college juniors and seniors in a leadership course. While the approach has not been used to teach graduate students, there is no reason to believe it would not be an effective means for teaching those enrolled in an MBA program.

Class size.

The exercise has been used in classes ranging from 15 to 36 students. As participation by multiple students positively impacts the class, it is recommended the exercise be used for smaller classes. Time could become a factor in larger classes. Furthermore, space could prove a limiting factor in larger classes as some room is needed to set up the game.

Supplies needed.

mini basketball hoop and mini basketball (a trash can and wadded up paper can work if you do not have access to a small hoop and ball);

means for keeping time (stopwatch, wristwatch or wall clock with a second hand);

painter’s tape or note cards to annotate shot positions on the floor in the classroom;

one bag of miniature candy bars; and

slides of equity and expectancy theory to assist in de-brief ( Appendix 1 ).

This exercise as described can be completed in a single 75-min class session. If less time is available, we recommend instructors teach only one of the theories as outlined in this article (conduct only one of the two rounds of the game), covering the other theory during another class period.

a brief overview of work motivation by the instructor (via short lecture or through soliciting input from students to gauge the level of preparation) (10 min);

the first round of the game (10 min);

de-brief and application of equity theory (10 min);

the second round of the game (10 min);

de-brief and application of expectancy theory (10 min);

small group discussion on the future application of theories (15 min); and

structured de-brief of group discussions (10 min).

Student preparation before class.

It is recommended that instructors assign students readings focused on work motivation in advance of the class. A large number of organizational behavior or management textbooks contain chapters on this topic. At a minimum, the assigned reading should cover equity and expectancy theories.

Instructor preparation and classroom setup.

Instructors should set up the classroom with supplies they obtained before beginning class. A visual example of the classroom setup for Rounds 1 and 2 of the exercise can be found in Appendix 2 . The mini-basketball hoop should be located in front of the classroom where all the students can see it. Depending on the size/shape of the classroom, the shooting positions for Rounds 1 and 2 of the exercise can be placed in any location. The shooting position for Round 1 should be a moderately difficult shot, perhaps two to three steps away from the basket. Mark the position with tape or a notecard.

Round 2 requires three different shooting positions. Each position should be marked with tape or a notecard. The first position is the “easy” shot. It should be very close to the basket (1-2 steps in front of the basket). The purpose of this first position is to create the opportunity for a shot that the average person would have lots of confidence in making (high expectancy). The second position should be further away (six to eight steps away from the basket) and potentially behind a row of desks for some added difficulty. The purpose of this second position is to create a shot of medium level difficulty where students are not completely confident (lower expectancy) that they will be able to make it. The third position should be the hardest shot that you can create while still leaving a very small possibility of the shot being made (lowest expectancy). It is recommended you make the student stand outside of a doorway so that they have to shoot a strange trajectory. If your classroom space is not big enough to support making a shot position that is far away from the basket, you can instead add difficulty by requiring the student to wear a blindfold or to shoot backwards. For the positions needed for Round 2 of the exercise, instructors should test the positions and ensure the three different locations are of varying difficulty and that the third position is an extremely difficult (almost impossible) shot to make.

Running the exercise

Introduction to motivational theories (10 min).

Given the number of motivational theories that exist in the academic world, we find it helpful to acknowledge this initially with students to highlight the overall complexity of the topic. In this introduction, instructors can briefly highlight the variety of motivational theories that exist (e.g. expectancy, equity, Maslow’s hierarchy of needs, self-determination theory, goal setting theory, Herzberg’s motivation-hygiene theory, job characteristics theory, etc.). This can be done in any number of ways – asking students to list and/or briefly describe the various theories covered in their assigned reading, etc. Teachers should tailor this introduction based on their specific situation (e.g. the content of assigned reading, length of class, etc.). After talking through the variety of theories that exist, it is important to highlight to students that these theories should be viewed more as a conceptual toolbox for them to use in different situations as opposed to viewing all of these theories as a group of non-congruent viewpoints all competing to be the truest ( Anderson, 2007 ).

After a brief review of the assigned reading(s), instructors can tell students that they are going to play a game to apply what they have learned.

Round 1 of the game (10 min)

Ask all of the students to stand up and tell them to stretch out, limber up, and get prepared for a mini-basketball competition. During this session, the instructor will provide students with an exciting and competitive experience to which they can apply the concepts of Adams’ Equity Theory.

Divide students into four even teams. Have students move around and sit with their team as a group. Explain that Team 1 will compete against Team 2 in a basketball shootout. Establish an incentive of your choice – candy often works well. Show this incentive to the students. Now call Team 1 and Team 2 up to the front of the class and instruct them that:

[…] you can take as many shots as you want at the hoop in 60 seconds, but everybody in your team needs to shoot at least once. The team that ends up with the most baskets made will win. Team 1, you will go first.

Use a stopwatch or watch with a second hand to keep time and instruct members of the opposing team to keep score.

Once Team 1 completes their turn, record their score and call Team 2 forward. Before allowing Team 2 to start their turn, move the shooting spot three paces further away from the basket (move the tape or notecard back three paces).

You will likely experience negative feedback from Team 2 after moving the basket. Common responses include, “this isn’t fair.” Pay close attention to the complaints that they use, these are often very useful to bring up during the discussion portion of the exercise. You might respond lightheartedly with “life isn’t fair” or “what, are you scared?” Allow Team 2 to complete their turn, paying close attention to their affect and comments. If done correctly, Team 2 should lose to Team 1. Congratulate Team 1 on their excellent performance and give each member of Team 1 their prize (a small candy bar works well) and have both Teams 1 and 2 return to their seats.

Now call Team 3 forward. Instruct them that will have 60 s to shoot from the same spot that Team 2 shot from. Keep time and have a member from Team 4 count the baskets. When time is up, record the score. Now call Team 4 forward. Have them shoot from the same spot Team 3 did. Start the clock. However, do not stop the team from shooting after 60 s. Let them continue to shoot for an additional 30 s – or longer – until you hear the members of Teams 1, 2 and 3 start questioning how much time Team 4 is getting to shoot. Record the number of shots made. Team 4 should beat Team 3. Congratulate team 4. Do NOT give Team 4 any candy for winning. Have Teams 3 and 4 return to their seats.

Round 1 de-brief and application of equity theory (10 min)

This is where the instructor begins to apply Adams’ equity theory to the scenario. Ask students if anyone is feeling unsatisfied or unmotivated. You should have several hands go up. If not, remind them of the negative comments you heard during the game – calling on students by name if necessary. Now start to inquire as to why people said what they did.

At this point, the instructor should put up the slide with Adams’ equity theory on it ( Appendix 1 ) and ask students to explain what happened using the equation on the slide. The class should point out several areas where “the equation does not balance.” For example, the inputs for Team 1 were less than the input for Team 2. Team 2 had a harder shot and, therefore, had to provide more inputs (work harder). Students should also point out that the outputs were not even. Team 4 beat Team 3 (just as Team 1 beat Team 2), but Team 4 did not receive the same outcome/reward. Less clear is the factor of Team 4 having more time than Team 3. Ask students how this factor impacts motivation using equity theory.

Pass out candy to all members of the class – to reduce feelings of inequity. Keep three pieces of candy for Round 2.

Round 2 of the game (10 min)

Now tell the class that you are going to ask for three volunteers. Inform the class that if they volunteer and are selected, they have a choice to make – they must choose one of three shooting/prize positions.

Shooting Position #1. Tell the students that if they choose shooting position #1, they get to shoot from the closest spot (and show them where it is). Let them know that they can take three practice shots and that for making a basket, they will receive a piece of candy.

Shooting Position #2. Tell students if they choose this option, they get to shoot from the spot of moderate difficulty and show them where it is. Let them know they get one practice shot and that their prize for making the basket is something of medium desirability – perhaps lunch paid for by the instructor at a local moderately priced restaurant of the student’s choice.

Shooting Position #3. Tell students that if they choose this option, they get to shoot from the most difficult spot and show them where it is. Tell them that they do not get any practice shots from this location. Promise an extremely desirable reward (high valence) and also something that the students may question whether you have the power to give it to them (low instrumentality). A great example is offering them the ability to get out of having to do a major course requirement such as a capstone project or thesis paper. You could also offer something like getting to park in the Dean’s parking spot for the rest of the semester. The creativity behind choosing this third reward is that you want to find the balance of a reward that is extremely high in desirability, but also something that in hindsight students should realize was probably outside of your ability to deliver on that reward (low instrumentality). By creating a reward that is somewhat unrealistic for shooting position #3, the instructor will allow for a follow-on discussion about the power of instrumentality in Vroom’s expectancy theory. If a student questions whether or not they will receive the reward by meeting the performance outcome (making the shot), then their instrumentality will be lower which may alter the position they select to shoot from.

Now that all three shooting positions have been described, pick three volunteers at random and have them come to the front of the room. Ask the first student what option she would like to choose and have her take the shot. Repeat for the second and third students (students can all shoot from the same spot if they desire). After the final volunteer chooses the shooting position and takes the shot, have students return to their seats and prepare for the de-brief.

Round 2 de-brief and application of expectancy theory (10 min).

After the volunteers have returned to their seats, the instructor can display the Vroom’s expectancy theory slide ( Appendix 1 ) to begin shaping the class conversation in terms of Vroom’s expectancy theory.

Individual behavior = the physical act of shooting the basketball;

Performance outcome = making the basketball in the hoop; and

Reward outcome = the prize received based on making the shot from the shooting position the student chose.

Next, ask the students to break down each of the three options in terms of expectancy, instrumentality and valence . The following should come out in the discussion:

Expectancy – Shooting position #1 has the highest expectancy of all three positions. Self-efficacy is increased through multiple practice shots and the close distance makes the shot seem achievable.

Instrumentality – Shooting position #1 should have a high level of instrumentality. Students know you have the candy bar and that you delivered on what you promised during round 1. Therefore, it is likely they trust and believe they will receive the reward candy bar for achieving the performance outcome of making the shot.

Valence – Shooting position #1 likely has the lowest valence of all three positions in terms of overall value. However, valence could run from low to high depending on individual preference. The candy bar may have lower valence if students do not like the particular candy bar.

Expectancy – Lower than shooting position #1 because the shot is more difficult, and the student only gets one practice shot. However, the expectancy of shooting position #2 is still greater than shooting position #3 because the shot is easier and the student still receives a practice shot which raises the student’s confidence in their ability to achieve the performance outcome of making the shot.

Instrumentality – Lower than shooting position #1, but higher than shooting position #3. There might be some trust issues related to whether the students will receive the lunch. As the student does not immediately get the reward of the free lunch by achieving the performance outcome of making the shot, the instrumentality may be low. The instrumentality should still be higher than shooting position #3 because the student should have more trust that the instructor will buy them lunch as compared to not having to write the final paper for the class.

Valence – Should be higher than position 1 since lunch is more expensive than just a candy bar. However, individual preferences again may vary depending on if the students have free time in their schedule or if they would even like to have lunch with their professor.

Expectancy – The lowest of all three positions as there is no practice shot and the difficulty of the shot is so high that students do not really believe that they will be able to make the shot.

Instrumentality – Should be the lowest of all three positions as the reward may seem so great that some students will doubt if the instructor will follow through on giving the reward, or if they even have the power to give out the reward. But this may not be rated by students as low initially.

Valence – The highest of all three positions. The reward of not having to write a final paper, or some other exclusive reward (parking in the Dean’s parking spot) should be viewed as extremely appealing to most students given the high value they place on their time in a busy college schedule.

After going through each of the shooting positions, have the non-participating students in the classroom evaluate the multiplicative factors for each shooting position and ask them if it makes sense why each student chose to shoot from where they did.

Small group discussion on the future application of theories (15 min)

After students have had a chance to run through both games as well as the de-brief for each exercise, it is now time to turn the discussion toward an application of both theories to future leadership situations. Break students back out into the teams they were on for the Adams’ equity theory portion of the class. Instruct the groups they will have 15 min to talk amongst themselves to brainstorm examples of personal experiences or potential future scenarios where they can apply Adams’ equity theory and Vroom’s expectancy theory. Examples that often come up range from peers on group projects receiving the same reward/recognition even though they contributed less, gender discrepancies in pay or promotion, poor incentive systems, etc.

Structured de-brief of group discussion (10 min)

Spend the last 10 min of this class asking each group of the teams to share an example they discussed within their small group. Ensure that you press the students to use the correct terminology when talking about their examples through the lens of either Adams’ equity theory or Vroom’s expectancy theory and ask them how they might positively impact motivation in the scenario they discussed.

Potential challenges.

Challenge : The instructor does not properly manage time for a thorough debrief of each exercise

09:30-09:40. A brief overview of work motivation theories;

09:40-09:50. The first round of the game (Adams’ equity theory);

09:50-10:00. De-brief round one exercise and apply Adams’ equity theory;

10:00-10:10. The second round of the game (Vroom’s expectancy theory);

10:10-10:20. De-brief round two exercise and apply Vroom-s expectancy theory;

10:20-10:35. Small group discussion on the future application of theories; and

10:35-10:45. Structured de-brief of group discussions.

Challenge: A student manages to make the impossible shot

Solution: In the event that a student does make the nearly impossible shot from shooting position #3 (this did happen in one instance and it turned into a viral Instagram video with over 20,000 views) then the instructor needs to be prepared to not follow through on the reward. Instead, the instructor should discuss the concept of instrumentality and how the trust between a leader and their direct reports is essential to ensuring positive motivation in the workplace. This is why it is important that the reward for shooting position #3 is somewhat unbelievable in the first place because it will allow for a great discussion on instrumentality and the belief that achieving a performance outcome will lead to a given reward. The instructor can begin by polling the students to see how many of them completely believed that the reward for shooting position #3 was realistic and attainable. Through this discussion, the instructor can highlight what happens to motivation when managers create extremely difficult goals (low expectancy) with extremely valuable rewards (high valence) to try and motivate their workers. This also provides a strong example to the students of what happens to trust when a leader fails to follow through on a promised reward and how that will impact instrumentality and thus motivation in the future.

Challenge: Students may not have real-life examples to discuss in their groups.

Solution. If group discussion is lagging, the teacher can suggest situations that students may have experienced or direct them to use the internet to find examples and to discuss those instances.

This experiential exercise has proven useful over the past 10 years in providing an introductory look at the complexity of workplace theories of motivation. In semester-end student feedback, this class has been mentioned numerous times as one of the most impactful lessons of the course. Multiple students have commented on the effectiveness of the hands-on exercise in creating a memorable point of reference that makes it easier to retain class learning concepts. In fact, the most recent end of course feedback over one-third of students cited this lesson as the most memorable of the 30-lesson course. Additionally, the in-class exercise provides a common context for students with varying experiences to engage with and allows for the introduction and application of two of the major theories of motivation. Furthermore, the fun, competitive format generates interest and excitement. Note, we have also used miniature golf instead of basketball to teach each theory – having students putt with different equipment, from different distances, and for different prizes. For a brief overview on the setup using mini-golf, please see Appendix 3 . We encourage faculty to have fun with the exercise – it is not just for the students!

Adams’ equity theory

Vroom’s expectancy theory

Setup for Round #1 – Adams’ equity theory

Setup for Round #2 – Vroom’s expectancy theory

Setup for Vroom’s expectancy theory using mini-golf

Appendix 1. Sample slides for use in de-briefing

Appendix 2. sample classroom setups for rounds 1 and 2, appendix 3. instructions for use of mini-golf instead of basketball.

If the classroom does not allow for the setup of the three different shooting positions for the basketball exercise, then it is easy to replace the basketball exercise with a mini-golf option. Below is a brief highlight of the differences in classroom setup for the golf exercise.

putter, golf ball and plastic solo cup;

painter’s tape or note cards to annotate shot positions on the floor in the classroom; and

bag of miniature candy bars.

Round 1 Exercise (Adams’ equity theory)

There are no major changes needed for this round. Simply follow the same instructions for Round 1 of the basketball exercise, except instead of basketball shots replace that with made putts into the solo cup. This will still allow for the same comparison and perceived inequities amongst the four teams that will create a rich discussion on Adams’ equity theory.

Round 2 Exercise (Vroom’s expectancy theory)

Again, there are no major changes needed for this round, other than just replacing the concept of a made basketball shot with a made putt. Below is an example of the three putting positions and how you can still create a similar scenario to the basketball exercise in terms of expectancy , instrumentality and valence for each putting position.

Putting Position #1: Create a short two-foot putt that is fairly easy to make. Allow the student to have three practice putts. This creates an option with high expectancy (an easy putt with practice shots), high instrumentality (the student believes that if they make the putt, they will receive the candy) and low valence (candy is not as valuable as lunch or getting out of writing a final paper).

Putting Position #2: Create a six-foot putt that is not straight on but instead is at a slight angle to the cup so that it is more difficult to make. Allow the student to have only one practice putt. This creates an option with a medium level of expectancy (a slightly more difficult putt), a medium level of instrumentality (the student has to trust that you will actually buy them lunch at some point in the future) and a medium level of valence (the lunch is greater than the candy bar, but most likely not as valuable as not writing the final paper).

Putting Position #3: Create the longest most difficult putt that your classroom will allow. Additionally, tell the students they will receive no practice putts and they will have to putt with the handle end of the putter. This creates an option with a very low level of expectancy (students will have a very low level of belief that they can make the putt given both the distance and the fact that they have to putt with the handle), a low level of instrumentality (again the reward should be so valuable that some students will doubt the reality of actually receiving the reward) and a very high level of valence (the reward should be extremely desirable).

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