star method for problem solving

STAR Method Finally Explained (The Only Guide You Need)

If you’ve ever found yourself in a job interview, wracking your brain to deliver concise yet compelling responses, then this guide is for you.

We’re about to dive deep into the STAR Method – a tried and tested technique that’s your secret weapon to ace any interview.

The STAR method is a structured technique used to answer behavioral interview questions. It stands for Situation, Task, Action, and Result. This approach allows the interviewee to provide clear, concise, and thoughtful answers based on real-life examples from their own experiences.

Let’s dive in and discover how this powerful technique can transform your interviewing skills.

Understanding the STAR Method: The Basics

The STAR method is not just an interview response strategy; it’s a structured approach that helps you present your experiences and skills in a way that leaves a lasting impression on your potential employer.

Here are some key aspects of the STAR method that further illuminate its importance:

• Specificity : The STAR method encourages you to focus on specific situations rather than generalities. This allows interviewers to see exactly how you apply your skills in real-world scenarios.
• Structure : By following the Situation, Task, Action, Result framework, you ensure your responses are organized and coherent. It also ensures you don’t miss out on any critical details.
• Relevance : With STAR, you can tailor your answers to demonstrate how your past experiences directly align with the job requirements.
• Evidence-Based : Rather than simply stating that you have certain skills, the STAR method enables you to provide concrete examples where these skills have been put into action.

However, while the STAR method is an excellent tool for answering behavioral interview questions effectively, it’s not always applicable.

For instance:

• Not all interview questions require a detailed story or example. Some may simply need direct answers.
• In some instances, there might be more emphasis on future actions (e.g., “How would you handle…?”) rather than past situations.

Historical Origins: The Genesis Of The STAR Method

The STAR technique, a renowned method for answering behavioral interview questions, didn’t just appear out of the blue.

Its roots can be traced back to the 1980s when it was developed by psychologists as part of the structured behavioral interview methodology.

The goal was to create an approach that would allow employers to objectively assess a candidate’s potential based on their past experiences and behaviors.

In its early days, the STAR concept was primarily used within large corporations with dedicated human resources departments. These organizations saw value in a standardized approach that could help them sift through numerous applicants while minimizing bias.

Over time, however, the technique gained wider acceptance beyond corporate walls. It started being adopted by small businesses, non-profit organizations, educational institutions, and even individuals preparing for job interviews. Today, it’s considered a gold standard in behavioral interviewing across industries worldwide.

While it has evolved over time with variations like STAR-L (where L stands for Learning), at its core remains the same principle: using past behavior as the best predictor of future performance .

This focus on concrete examples rather than hypothetical scenarios sets it apart from other interviewing techniques and contributes significantly to its ongoing popularity among hiring professionals around the globe.

Breaking Down The STAR Method (A Step-By-Step Guide)

At its core, the STAR method is about storytelling.

It allows you to weave together narratives from your past experiences that not only answer an interviewer’s question but also highlight relevant skills and competencies.

Let’s break down the components:

• Situation : Set the scene
• Task : Define your responsibilities
• Action : Describe what steps you took
• Result : Highlight the outcomes

This four-step framework helps ensure that every example you give during an interview is easy to follow and highlights your abilities effectively.

It’s important to note that while the STAR method may seem straightforward on paper, its real-world application requires practice and finesse.

The aim isn’t just to structure responses but also to deliver them in a compelling manner that resonates with interviewers.

Situation: Defining And Setting The Scene

Diving straight into the first element of the STAR method, let’s explore ‘ Situation ‘.

This is where you set the stage for your story. But don’t just think of it as a simple backdrop; this is your chance to draw your interviewer – into your narrative.

Start by providing context .

What was the environment like? Was it a high-pressure sales team chasing ambitious targets, or an under-resourced non-profit struggling to meet community needs?

Perhaps it was a start-up on the verge of significant expansion, or a well-established corporation navigating a challenging market downturn?

Next, identify any key players involved.

Were there colleagues who played pivotal roles? Or maybe external stakeholders like clients, suppliers, or regulatory bodies that influenced the situation?

Remember, details are crucial here but be careful not to get lost in them.

Your goal is to provide enough information so that anyone listening can understand what you were up against without getting bogged down in unnecessary specifics.

This isn’t just about painting a picture of your past work environment. You’re laying out the particular circumstances surrounding the challenge you faced. So clearly define what made this situation unique or difficult.

For example, instead of saying, “I was working as a project manager at a software company”, add more context : “I was overseeing a critical software development project at XYZ Corp., one of our biggest clients had requested an advanced feature within an extremely tight deadline.”

This gives depth and adds complexity to your situation – showing you weren’t just performing routine tasks but dealing with demanding situations.

Task: Detailing Your Specific Responsibilities

In the STAR method, the ‘Task’ component is where you’ll outline your specific responsibilities in a given situation.

When detailing your task, clarity is crucial. You want the interviewer to understand exactly what was expected of you.

Start by describing any objectives or goals that were set for you at the outset. Were there targets or KPIs (Key Performance Indicators) that you had to meet? Did you have a deadline?

These details help paint a picture of the pressure or challenges involved in your task.

Next, consider any constraints or limitations that might have been present. For instance, did you have limited resources, such as time, budget, or manpower? Were there any particular rules or regulations that needed to be adhered to?

Mentioning these elements can highlight how demanding your task was and set up a compelling narrative for how you overcame these obstacles.

Also crucial in this section is demonstrating an understanding of who benefited from your tasks – whether it was clients, colleagues, stakeholders, or even broader society.

By doing this, not only are you showing awareness of your role within a larger context but also emphasizing its significance.

Avoid being too generic or vague. Instead of saying “I managed a team,” say something like “I was responsible for leading a five-person team tasked with developing a comprehensive marketing strategy within two weeks.” The latter gives more depth and provides a clearer picture of what exactly your task entailed.

Don’t shy away from using industry-specific jargon if it helps illustrate your point better. However, ensure it doesn’t cloud comprehension for those outside your field – balance technical language with layman terms when necessary.

Action: Describing The Steps You Took

Taking action is the critical core of the STAR Method.

It’s where you get to demonstrate your problem-solving skills, initiative, and ability to adapt in real-time situations.

Here’s how you can effectively describe the steps you took:

• Be Specific: Avoid vague descriptions. Instead, delve into the exact steps you undertook to address the situation or task at hand. Did you organize a team meeting? Implement a new software system? Develop a marketing strategy? The more specific, the better.
• Showcase Your Skills: This is your chance to highlight your unique abilities and strengths. Focus on actions that underline key competencies such as leadership, teamwork, creativity, resilience, or strategic thinking.
• Use Active Language: Frame your actions with dynamic verbs like ‘spearheaded’, ‘negotiated’, ‘engineered’, or ‘orchestrated’. This makes your actions more impactful and engaging for the reader.
• Sequence Your Actions: Detailing your actions in chronological order helps provide clarity and paints a vivid picture of how events unfolded.
• Quantify Where Possible: If you can attach numbers or percentages to illustrate your action’s impact – do it! For example: “I led a team of five members,” “We increased sales by 20%,” or “I reduced project delivery time by two weeks.”
• Highlight Challenges Overcome: If any obstacles arose during this phase and you successfully navigated them, be sure to include these details too—it adds depth and demonstrates resilience.
• Include Collaborative Efforts: If your action involved others (e.g., colleagues, stakeholders), mention their involvement to show your ability to work effectively within a team.

Result: Highlighting The Outcomes Of Your Actions

In the STAR method, the Result is your shining moment, your chance to highlight the outcomes of your actions.

The key here is to quantify your success whenever possible. Numbers speak volumes in an interview setting.

Did you increase sales by 20%? Reduce customer complaints by 50%? Or perhaps you streamlined a process that saved 10 hours of work each week? These are powerful statements that can establish you as a problem-solver who gets results.

But what if your result wasn’t quantifiable or didn’t end in absolute success? That’s okay too! What matters is that you show progress, learning, and growth.

Perhaps your action led to improved team morale or better communication within the department. Maybe it paved the way for future improvements or sparked new ideas for innovation.

Remember, not all results have to be earth-shattering successes. Sometimes, they’re stepping stones towards bigger victories down the line.

Another point worth noting is that results should ideally tie back to the company’s goals or values. This shows alignment with their mission and demonstrates how you could contribute if hired.

For instance, if applying for a role in a company known for its customer service excellence, highlighting a result where you resolved a complex client issue and retained their business would resonate well with interviewers.

Lastly, ensure your result answers this question: “What was different because of what I did?” This keeps you focused on showcasing the impact of your actions rather than just listing tasks completed.

Benefits Of Using The STAR Method

The STAR method stands out for a myriad of reasons, offering a multitude of benefits that make it an indispensable tool in your interview arsenal.

• Structured Responses : The STAR method offers a clear framework for detailing your experiences. By organizing your answer into the four key components – Situation, Task, Action, and Result – you give comprehensive insights into your past roles. This not only paints a full picture for the interviewer but also underscores your thorough understanding of your experiences.
• Showcase Soft Skills : Instead of merely narrating events, the STAR method emphasizes how you navigated those events. It lets you highlight vital skills such as problem-solving, leadership, initiative, and creativity—attributes employers are eager to see in potential candidates.
• Promote Specificity : With the STAR method, generic responses won’t cut it. This approach nudges you to share specific instances where you’ve demonstrated pivotal skills or achieved noteworthy results. Detailed answers are not only more memorable but also evidence your capacity to yield real-world results.
• Versatility : Its adaptability is one of the STAR method’s strongest suits. It’s effective in various interview styles, be it behavioral, competency-based, or panel interviews. Whether discussing teamwork, conflict resolution, or project management, the STAR method ensures your answers are always rooted in real-life experiences.
• Enhances Self-Awareness : Regularly using the STAR method encourages introspection. Reflecting on past events—both triumphs and missteps—helps foster a culture of continuous learning and personal growth.

By utilizing the STAR method—you’re not just recounting events; you’re showcasing problem-solving abilities under pressure (Situation), organizational skills (Task), initiative & resourcefulness (Action), and the ability to achieve desired outcomes (Result).

Tips To Craft Your STAR Responses

Crafting your own STAR responses can feel like a daunting task, but with the right strategies and practice, it’s a skill you can master.

Here are some tips and tricks to help you along the way:

• Start with Specifics : The more specific you can be about the situation or task, the better. Vague or generalized descriptions can make it harder for interviewers to understand what you did and why it mattered.
• Action is Key : This is where you get to shine! Detail every step of your action plan – from conception to execution. Show how your actions directly contributed to resolving the situation or completing the task at hand.
• Quantify Your Results : Whenever possible, try to quantify your results. Did you increase sales by 20%? Improve efficiency by 35%? Cut down project delivery time by half? Numbers provide concrete evidence of your achievements.
• Keep It Relevant : Make sure that your STAR response aligns with the job role you’re applying for. If you’re interviewing for a leadership position, highlight situations where you led a team or made crucial decisions.
• Practice Out Loud : This might seem awkward at first, but saying your responses out loud will help them sound more natural during an actual interview.
• Be Honest : Never exaggerate or fabricate elements of your story – honesty is always best in interview scenarios.
• Use Varied Examples : Don’t rely on one experience for all questions; diversify your examples from different areas of work life – projects, teamwork, leadership instances etc.
• Review Job Description : Align examples with key skills/attributes mentioned in job description for maximum impact.
• Think About Lessons Learned : Every experience comes with lessons learned – reflecting on these shows growth mindset and continuous learning attitude which employers value highly.
• Stay Calm & Composed : Interview situations can be stressful, but maintaining a calm and composed demeanor will help you articulate your responses better.

Avoiding Common Pitfalls When Using the STAR Method

For a compelling STAR response, avoid these common mistakes:

• Being too vague : When describing the Situation or Task, many individuals fail to provide enough detail. This leaves interviewers wondering about the context or importance of your actions and results. Avoid this by being specific about what was happening and why it mattered.
• Skipping steps : Each element of STAR is vital for painting a complete picture. Don’t rush through or skip any part of the process—especially Action and Result—as this can leave gaps in your story.
• Focusing on group achievements : While teamwork is important, remember that the goal here is to highlight your skills and contributions. Make sure you’re focusing on what you did, not just your team.
• Neglecting the Result : Some people concentrate so much on the Situation, Task, and Action that they forget to adequately address the Result. Remember, outcomes matter! Be clear about what changed as a result of your actions.
• Over-rehearsing : While practice is important, sounding too rehearsed can come off as insincere or robotic. Keep it natural; let your passion for what you’ve achieved shine through.
• Not aligning with job requirements : Always keep in mind what competencies or qualities the interviewer is looking for and tailor your response accordingly.
• Ignoring non-verbal cues : Body language matters! Maintain eye contact, use open body language, and show enthusiasm through your tone of voice and facial expressions.
• Not learning from past experiences : Use feedback from previous interviews to refine your responses continually.

To avoid these pitfalls:

• Practice crafting detailed yet concise responses.
• Ensure you cover all elements of STAR without neglecting any.
• Highlight personal contributions and achievements.
• Align your responses with the job requirements.
• Pay attention to non-verbal cues.
• Use feedback to improve.

Real-World Examples: STAR Method In Action

Theory is one thing, but practical application is another.

Let’s delve into some real-world examples that illustrate how the STAR method can be employed effectively.

Example 1: A Project Manager Role

Consider a scenario where you’re interviewing for a project manager role and you’re asked, “Can you describe a time when you had to manage a particularly challenging project?”

• Situation : You could start by setting the scene – “At my previous job, I was given the responsibility of managing a project that involved implementing a new software system across all departments.”
• Task : Then, detail your specific responsibilities – “As the Project Manager, it was my duty to ensure smooth coordination between all departments and complete implementation within six months.”
• Action : Next, describe your actions – “I started by conducting meetings with each department head to understand their unique needs. I then created an implementation schedule and assigned tasks to team members based on their expertise. Regular progress meetings were scheduled to address any issues promptly.”
• Result : Finally, highlight the outcomes – “The new software system was successfully implemented across all departments within five months – one month ahead of schedule.”

Example 2: A Customer Service Role

Now imagine you’re interviewing for a customer service position and are asked, “Tell me about a time when you turned around an unhappy customer.”

• Situation : Start by painting the picture – “In my previous role as Customer Service Representative at XYZ Company, I received a call from an irate customer who had received an incorrect product.”
• Task : Detail your responsibilities – “My task was not only to resolve this issue but also to regain the customer’s trust in our company.”
• Action : Describe what steps you took – “I apologized sincerely for our mistake and assured her that we would rectify it immediately. I arranged for express shipping of the correct product along with return postage for the incorrect item. Additionally, I provided a discount code for her next purchase as a gesture of goodwill.”
• Result : Highlight the outcomes – “The customer was appreciative of how we handled the situation and continued to be a loyal customer.”

Adapting STAR For Different Interview Types

The beauty of the STAR technique lies in its universal applicability.

Whether you’re facing a panel, competency-based, behavioral, or even a stress interview, STAR can be your guiding light.

• Panel Interviews : With multiple eyes and ears on you, clarity is crucial. Using the STAR method, structure your answers so that every interviewer grasps your role and its impact. Address each element of your experience, ensuring you resonate with everyone on the panel.
• Competency-Based Interviews : Here, interviewers are seeking proof of specific skills. Lean into the ‘Task’ and ‘Action’ components of STAR. For instance, when discussing leadership, detail a time you led a team, the responsibilities you shouldered, actions you took, and the team’s achievements.
• Behavioral Interviews : These look to past scenarios as indicators of future behavior. Lay out the situation, your role, your actions, and the outcomes using STAR. This structured approach offers a tangible glimpse into your problem-solving and decision-making processes.
• Stress Interviews : While these are designed to see how you fare under pressure, the ‘Action’ component of STAR lets you highlight your adeptness at navigating challenges.

Variations To STAR: STAR-L (With Learning) And Beyond

As you become more comfortable with the STAR method, you may find yourself seeking ways to add depth and nuance to your responses.

One such variation is the STAR-L method, where ‘L’ stands for ‘Learning.’ This model carries you one step further by asking you to reflect on what you learned from the situation.

In this framework, after describing the Situation, Task, Action, and Result (STAR), you elaborate on what Lessons were gleaned from that experience.

This additional step showcases your ability to engage in self-reflection and continuous learning – two assets highly valued in today’s rapidly evolving work environment.

For instance, if your original STAR response was about a project where you led a team through a challenging deadline crunch and achieved success, in the STAR-L method, you might add that the experience taught you about the importance of clear communication or how better planning could have prevented such a tight deadline.

Beyond STAR-L are other variations like STAR-AR (Action-Result) or even SAR (Situation-Action-Result).

These versions are often used when interviewers want more emphasis on actions taken and their direct outcomes rather than focusing too much on context or task details.

The choice between these methods largely depends on the nature of your role and industry.

For example, roles requiring strategic decision-making might benefit more from using STAR-L to highlight learnings from past experiences. In contrast, positions focused on immediate results might prefer SAR or STAR-AR.

Comparing STAR: Differences From PAR (Problem, Action, Result) & CAR (Challenge, Action, Result) Techniques

The STAR method stands distinct from its counterparts – PAR (Problem, Action, Result) and CAR (Challenge, Action, Result).

While they all share a common thread of structuring responses in a clear and concise manner, there are subtle differences that set them apart.

• The STAR method provides a complete narrative by including situational context.
• The PAR method focuses primarily on problem-solving abilities.
• The CAR technique emphasizes resilience in overcoming challenges.

The STAR method is comprehensive in nature as it not only focuses on the problem at hand but also delves into the context or situation that led to it. This enables you to provide a detailed background before explaining your specific role or task. You then proceed to explain your actions and finally emphasize the results achieved.

On the other hand, the PAR technique zeroes in on identifying a Problem first. The focus here is more on problem-solving skills rather than situational context. After identifying a problem, you describe your action taken to resolve it and end with discussing the result. While this approach is direct-to-the-point, it may lack depth without setting up an initial context.

Similarly, the CAR technique begins by outlining a Challenge faced. The emphasis is on overcoming adversity or challenge rather than focusing solely on problem-solving. After describing how you tackled the challenge (Action), you discuss the result achieved.

Incorporating Emotion: The Role Of Feelings In STAR Responses

Incorporating emotion into your STAR responses can be a game-changer.

Emotion, when appropriately expressed, adds a layer of authenticity and relatability that can make your narrative more compelling.

It’s not just about what you did but how you felt while doing it.

Remember that interviews are not just an evaluation of your technical skills or experiences; they’re also about understanding who you are as a person.

Your emotions can indicate passion, dedication, resilience, and empathy – qualities that often define great employees.

When setting the scene in the ‘Situation’ step of STAR, don’t shy away from expressing how the situation made you feel. Were you daunted by the challenge? Excited at the prospect? This helps paint a vivid picture and draws your interviewer into the story.

During the ‘Task’ phase, sharing your emotional state can help showcase your motivation levels and commitment to tackling challenges head-on. Did the task fill you with dread or did it spark determination?

As you move on to ‘Action’, feelings play an integral role in demonstrating your work ethic and character. Were you frustrated when things didn’t go as planned? How did overcoming obstacles make you feel? These details provide depth to your response and highlight personal growth.

Finally, in discussing ‘Results’, emotions can emphasize the significance of your achievements. Was there a sense of relief or accomplishment? Did it boost your confidence or reaffirm your abilities?

However, there’s a delicate balance to strike here. Over-emphasizing emotions might make you come across as overly dramatic or unprofessional.

Keep it genuine and relevant; every emotional reference should serve to enhance understanding of your actions and results.

Pay attention to positive emotions – they leave interviewers with an optimistic impression of both past experiences and potential future performance. Negative emotions aren’t off-limits but frame them as part of learning curves or stepping stones towards success.

Role Of Non-Verbal Cues: Enhancing STAR Responses With Body Language

Non-verbal cues are the unspoken elements of communication that can significantly influence how your STAR responses are perceived.

Here’s how you can harness them effectively:

• Eye Contact : This is a primary indicator of confidence and honesty. As you detail the Situation or Task, direct eye contact shows you’re genuinely recounting your experiences and engaging with the interviewer.
• Posture : Your posture speaks volumes. Sit upright to show attentiveness. As you delve into the Action phase of your STAR response, a slight forward lean can subtly indicate your enthusiasm and engagement.
• Hand Gestures : These can breathe life into your narratives. Used rightly, gestures can make your Actions and Results more tangible. However, moderation is key—ensure your movements are purposeful and not distracting.
• Facial Expressions : They mirror your inner emotions. A genuine, relaxed smile or a thoughtful expression during the Result phase can underscore the positive outcomes of your story.
• Tone of Voice : Though not strictly ‘body language’, it is a pivotal non-verbal cue. Introduce variations in pitch to keep the interviewer engaged.

Remember, consistency between what you say (your STAR responses) and how you say it (your non-verbal cues) is key for effective communication during interviews.

Feedback Mechanisms: How To Refine Your STAR Responses

Feedback is crucial when mastering the STAR method for interviews.

By incorporating diverse feedback mechanisms, you can refine your answers for maximum impact.

Here’s how:

• Self-Evaluation : After practicing, pause and assess. Did you address the Situation, Task, Action, and Result effectively? Were there moments you lost focus? Recognizing your own strengths and pitfalls is the first step to improvement.
• Peer Review : Invite a friend or mentor to listen to your answers. Their external viewpoint can pinpoint areas that need refinement. Ask for feedback on both content and delivery, such as maintaining eye contact and speaking confidently.
• Record and Review : Film yourself during mock interviews. Observing yourself offers insights into non-verbal cues like body language and facial expressions, helping you make necessary adjustments.
• Seek Professional Guidance : A career coach or interview expert can offer seasoned insights, enhancing the depth and delivery of your responses.
• Embrace AI Feedback Tools : Several online platforms now provide AI-driven feedback on aspects like speech clarity, emotional tone, and response coherence. They can be a unique and modern tool in your preparation arsenal.

Refinement doesn’t happen overnight; it’s a gradual process that involves constant practice and willingness to learn from feedback received.

Practice Makes Perfect: Tips For Rehearsing STAR Answers

Naturally, the best way to master the STAR method is through practice.

Here are some strategic tips to guide you in rehearsing your STAR answers.

• Identify Potential Questions: Begin by identifying common interview questions related to your field or role. These questions will serve as a basis for your STAR responses. Look for those that ask about specific situations, tasks, actions, and results.
• Draft Your Responses: Once you’ve identified potential questions, draft your answers using the STAR format. Be specific and detailed in each section—Situation, Task, Action, Result—to paint a clear picture of your experience.
• Use Real-Life Experiences: Make sure to use real-life examples from your past experiences—whether they’re from previous jobs, volunteer work, or even academic projects. This not only makes it easier for you to remember details but also adds authenticity to your response.
• Rehearse Out Loud: Practicing out loud allows you to hear how your responses sound and gives you an opportunity to refine them further. Try practicing in front of a mirror or record yourself for playback; this can help identify any areas of awkwardness or confusion in your delivery.
• Get Feedback: Ask someone—a mentor, colleague or friend—to listen to your responses and provide feedback. They can point out any inconsistencies or gaps in your story that you may have missed.
• Time Yourself: While it’s important to be thorough with your responses, keep in mind that recruiters don’t want overly long answers either. Aim for two minutes per response—a stopwatch can help keep track!
• Adapt and Refine: Based on the feedback received and self-assessment done during rehearsal sessions, adapt and refine your responses until they’re polished and succinct.
• Keep It Fresh: Don’t memorize word-for-word as this can make you sound robotic during interviews; instead understand the key points you want to convey.

Evaluating Success: How Interviewers Assess STAR Responses

Interviewers are adept at assessing STAR responses, and they look for several key elements to gauge the success of your answer.

Understanding these criteria can help you tailor your responses more effectively.

• Relevance: First and foremost, interviewers assess whether the Situation, Task, Action, and Result you present align with the question asked or the competency being evaluated. Your response must be directly relevant to demonstrate that you understand what’s being asked of you.
• Specificity: Vague answers can leave interviewers guessing about your abilities. They prefer specific scenarios that showcase concrete actions taken and tangible results achieved. The more detailed your answer without rambling, the better.
• Action Orientation: Interviewers want to see that you’re a doer. They will evaluate how much of your story focuses on the actions you took versus background details or other people’s contributions.
• Result Impact: Your result should not just be a successful outcome; it should have had a significant impact on your team, project, or organization. Interviewers look for this to gauge how effective and influential you are in your role.
• Consistency: Consistency between what you say and what is known about you from other sources (like references or LinkedIn) adds credibility to your STAR response.
• Behavioral Indicators: Interviewers often use behavioral indicators to understand how likely it is that past behavior will predict future performance in similar situations.
• Non-verbal Cues: Your body language, tone of voice, facial expressions – all these non-verbal cues play a role in how well your STAR response is received.
• Learning Reflections: Some interviewers also appreciate when candidates reflect on their experiences and articulate what they learned from them or how they would improve their approach in future similar scenarios.

In conclusion, mastering the STAR method is not just about acing job interviews.

It’s a powerful tool that enhances your communication skills , helping you to present yourself in the best possible light.

Remember, like any skill, perfecting the STAR method requires practice and patience. Don’t be discouraged by initial challenges; instead, consider them as opportunities for learning and growth.

Use feedback constructively to refine your responses until they truly shine.

And don’t forget the power of non-verbal cues – a confident posture and genuine smile can add a whole new dimension to your story!

The STAR method is more than a technique; it’s a strategy for success. So go ahead – embrace it, and let your star shine bright!

877 Interview Blog Names To Spotlight Your Unique Voice

The Editorial Team at InterviewGuy.com is composed of certified interview coaches, seasoned HR professionals, and industry insiders. With decades of collective expertise and access to an unparalleled database of interview questions, we are dedicated to empowering job seekers. Our content meets real-time industry demands, ensuring readers receive timely, accurate, and actionable advice. We value our readers' insights and encourage feedback, corrections, and questions to maintain the highest level of accuracy and relevance.

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How to Use the STAR Interview Method to Land a Job

The STAR method is a technique for organizing your answer to job interview questions that ask you to “describe a time when you” encountered a particular situation. It stands for Situation, Task, Action and Result.

What Is the STAR Interview Method?  

During a  job interview , you will probably be asked to tell a story about a time you handled a specific scenario or applied certain skills in the past. The best way to answer these types of questions is to use the STAR method, in which you tell a compelling story by describing the situation you faced, the task needed to be done, the actions you took to complete the task and the results of your actions.

The four steps — which form the acronym STAR — are as follows:

• Situation: Set up the scene of the situation and give necessary context.
• Task: Describe your task and responsibilities in the situation.
• Action: Explain the actions and steps you took to complete the task.
• Result: Discuss the results and positive outcomes of your actions.

The STAR method is especially useful for interviewees who aren’t great at thinking on their feet .

“It provides a candidate with a method of communicating a response in an organized method with a focus on behaviors and results,” said Theresa Adams, senior HR knowledge advisor at the  Society for Human Resource Management .

When Do You Use the STAR Method?

The STAR method is best for answering questions that require you to talk about an experience where you demonstrated a desired skill or trait. These kinds of scenarios arise when interviewers ask behavioral questions . 

Behavioral interview questions gauge how candidates may react in certain work situations. Examples of behavioral questions can include “tell me about a time you led a work project” or “tell me about a time you experienced conflict with a coworker .”

It’s best to limit the STAR method only to interview questions that ask you to provide concrete examples of skills and abilities. Basic interview questions like “ Why do you want to work here ?” or “ Where do you see yourself in five years ?” don’t mention a specific situation, so the STAR method would be inappropriate in these instances. 

How Does the STAR Method Work?

STAR interview answers follow each letter of the acronym as a step.  

1. Set Up the Situation

First, set up the situation at hand. Give the interviewer a clear (but brief) picture of where your example takes place and what was occurring. Include several details relevant to the interview question at most to avoid a lengthy response. You should spend no more than 20 percent of your talking time setting the stage, so keep your description concise. 

2. Describe the Task

Describe your main task, objective or goal in the situation, and what your responsibilities entailed. The interviewer should understand what your role was in the scenario and what you were expected to accomplish . Keep the summary as short as possible since you should spend no more than 10 percent of your answer talking about the task. 

3. Explain the Actions You Took

Explain what you did to accomplish your task, and what was significant about the action you chose to carry out. Don’t give a generic overview — it’s worth highlighting any details specific to your action and scenario. This is the most important part of your answer and can take up as much as 60 percent of your talking time. So, take the time to emphasize at least one or two key steps you took to resolve a situation or achieve a goal .  

4. Share the Results

Remember that stories you tell during an interview need to accomplish two things: Demonstrate your past capabilities and show the value you’ll add in the future. This is the time to not only reveal the result, but share what you learned during the experience and how you might handle it differently. Still, the results shouldn’t make up more than 10 percent of your answer. If you can promptly highlight your achievements and growth, the STAR format can be a strategic way to format your accomplishments into a strong narrative .  

How to Prepare for an Interview With the STAR Method

Anyone can say that they’re hardworking , responsible or adaptable — but you need to back up your claims with evidence. Instead of listing your  qualities and skills , tell a specific story about a time you exemplified them. Doing so will make your interview more memorable and give the employer a glimpse into how you behave in the workplace .

Here’s a few tips for practicing the STAR method and how to best apply it in an interview.  

“Do your best to avoid long-winded answers,” said  Octavia Goredema , a  career coach and author of Prep, Push, Pivot: Essential Career Strategies for Underrepresented Women . Practice pre-interview so you’re able to share answers confidently and with impact. “Interviewers will listen for relevant examples and details that convey how you solved a problem or overcame a challenge,” Goredema said.

Wait For Your Cue  

Getting your timing right is as important as choosing the right story. Relying too heavily on the STAR method can make your answers seem unnatural and may signal that you aren’t engaged in the current conversation, which is a turnoff for employers. Don’t leap in to share an anecdote every chance you get. Instead, listen for cues from your interviewer to pick the right moment to share. 

“When an interviewer is asking you to give an example of a situation where you had to overcome major obstacles to meet your objectives, the STAR method can be a useful tool in thinking about how to frame your answers and effectively answer their questions,” said Savanna Thompson, vice president of people at  98point6 . 

Be Authentic

An effective workplace story doesn’t have to be one where everything went perfectly. Don’t be afraid to tell stories where mistakes were made or things didn’t go entirely according to plan. Ultimately, the STAR method should show how you generated a positive impact at work and give you a chance to explain what you learned. 

See Interviews Holistically  

“Tell me about a time when…” most likely won’t encompass the entire interview, Goredema said. She recommends making a list of all tough questions like “ why should we hire you ” and practicing responses.

Example STAR Method Questions

Tell me about a time you overcame a difficult challenge  .

Situation: “I was just about to go into a board committee meeting when I received some emergency family news.”

Task: “I knew my attention wouldn’t be completely on the meeting, but this meeting had been on the books for months. I had to decide how to handle the situation.”

Action: “I decided that transparency was the best course of action. I went to the meeting and told the board what had happened. I offered to stay at the meeting. The board chair told me I should leave, and she offered to record the meeting so I could listen to it later.”

Result: “I was able to attend to the emergency and the board meeting continued. I listened to the recording during the week and was able to share a few thoughts with the board chair. I felt that trusting them with my news, and that in this case, vulnerability was a desirable leadership quality . The board’s understanding verified my choice.”

Tell Me About a Time You Were Suddenly Given a Leadership Opportunity

Situation: “I had been at my company for about six months when my manager had to take substantial FMLA leave to care for his parents. I was asked if I’d step in as acting manager during the time he was away.” 

Task: “My task was to keep my team on track and handle my own workload.”

Action: “Before he left, my manager, his manager and I met to go over the day-to-day aspects of managing our team as well as prioritize projects. Because I was cognizant that I’d have to get my own work done and manage the team, I got permission to place two long-term projects on hold until my manager returned. I then met with my team to devise a weekly plan for meeting deadlines and we set up a weekly 15-minute team meeting, in lieu of formal one-on-ones , to keep us on track. To keep my own work on track, I created a day-by-day plan and stuck to it.” 

Result: “Everything ran smoothly during my manager’s time away. I felt proud that I had asked for, and gotten, certain dispensations during his absence; I feel it showed that I understood priorities, for instance handling my own work and keeping the team’s day-to-day work on track, and didn’t try to be a superhero. My manager returned and was happy how things had gone during his absence, and six months later, I received a promotion .”

Describe a Time When a Project of Yours Didn’t Turn Out as Expected

Situation: “My team was asked to onboard a client that had been with the company in the past. The client had left the company because it felt it wasn’t getting proper customer service, but decided to give us a second chance.”

Task: “My task was to onboard and welcome this boomerang client in a way that they would feel that they made the right decision in returning.”

Action: “Before meeting the client, my team, sales and customer service met to figure out exactly what happened during the first go-round, and then outlined clear steps for rectifying those situations. For instance, the client had previously gotten check-in communication from customer service every two weeks; we decided to ask the client if one week would work better. We also decided that the account manager would, situation permitting, fly out to see the client every three months, and also offered the client a three-month free trial of a product we’d just introduced.”

Result: “The client seemed happy and satisfied with our efforts, but still left our company after a few months. In retrospect, maybe we tried too hard to keep them as a client, or perhaps it was just meant to be. In any event, I, my team, and the other teams learned a lot about each other and about client retention tools, so end over end it was a good experience.”

Why Is the STAR Interview Method Effective?

STAR answers form a connection between job candidates and interviewers, said Timothy Golden, a professor in the Lally School of Management at  Rensselaer Polytechnic Institute . They help demonstrate your merits as a candidate , and also give interviewers a glimpse into how they’d operate as a potential employee.

“The beauty of the STAR method is that you never know what you’ll get,” said Martin Welker, CEO of  Zenkit . “The open-ended questions can reveal a wealth of information about the candidate’s potential as an employee as well as how they would fit into the team and  company culture .”

That’s especially true for  remote interviews . “One of the biggest differences in remote interviews is that the job candidate and the interviewer have the potential to feel psychologically distant from one another,” Golden said. “They feel less psychological closeness because they are spatially distant from each other. Both the job candidate and interviewer should work to psychologically connect with each other, through sharing stories and facial expressions.” 

Successful interviews, for both interviewer and candidate, will bridge that separation, and create an environment where the job interview can help both parties to truly understand one another . Where one person walks away with a job offer , and the other rejoices in a fine addition to their staff, it’s a win-win.

How the STAR Method Can Help Alleviate Implicit Bias

Behavioral-based questions produce key insights into a candidate’s competencies , said Elaine Obukhova, Academy of Management Scholar and assistant professor at McGill University in Toronto. Understanding how people have responded to certain past situations can help predict how they’ll respond in the future. 

So how can STAR curb  implicit bias ? Obukhova offers one example: Chinese-American job candidates, she said, can be stereotypically viewed as competent, but also as “cold” or “lacking leadership potential.” STAR questions can get past that bias because they focus on what people did rather than how they seem. 

“People from different backgrounds express themselves differently,” she said. “Interviews that focus on the discovery of ‘fit’ or ‘passion’ often disadvantage people from different cultural and socio-economic backgrounds,” she said. “Asking about strengths and weaknesses will tell interviewers how well-spoken the candidate is, not necessarily reveal competence.”

Frequently Asked Questions

What is the star method.

The STAR method is an interview technique that helps candidates format answers for behavioral questions. STAR stands for situation, task, action and result.

What are examples of STAR questions?

"Tell me about a time you led a project" or "Describe a time when you were under pressure at work: how did you handle it?" are examples of STAR questions. 

How long should a STAR method response be?

Between one to four minutes long; approximately a few minutes.

What are the 4 steps in STAR?

• S ituation: provide the setting and context.
• T ask: describe the challenge you faced.
• A ction: outline the steps you took to resolve the challenge.
• R esult: share the outcome of your actions.

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STAR Method

A model approach to nail your next interview.

By the Mind Tools Content Team

"Can you tell me about a time when you…" is a phrase that can strike fear into interviewees. Your mind goes blank, you get flustered and blurt out the first ill-thought-out example that comes to mind.

Fortunately, the STAR Method can prepare you to answer this type of tricky interview question effectively. And, as we'll see, you can also use the framework beyond interviews to help you identify, reflect on, and demonstrate positive behaviors in other areas of your work life.

What Is the STAR Method for Interviews?

STAR stands for Situation, Task, Action and Result . It's a framework developed to prepare for and answer competency-based questions in interviews.

Employers ask behavioral-based questions to understand how you've dealt with issues and challenges in the past – and to predict how you'll likely react to situations in their workplace. They're also used to assess whether you have the skills and knowledge needed for the role.

When you use the STAR Method, you draw from real-life work experiences, and communicate them clearly to your interviewer. Let's look at each step in turn.

The Four-Step STAR Interview Method

Competency-based interviews ask open-ended questions designed to reveal how you approach and overcome workplace challenges. Think of the STAR technique as the structure to tell a story that demonstrates your skills .

• Situation: start by setting the scene for your example. Here, you outline a specific challenge you faced and give the interviewer some context. For example, you could name a project you worked on, where it took place, and the size of your team.
• Task: this is where you explain your role in the situation. Again, give a few brief details. For example, were you the leader? What was your goal? What were you tasked to do?
• Action: now you explain what you did. Be specific and explain how you overcame the challenge. Outline the steps you took to resolve the situation. Even if it was a team effort, explain what you did and lead with "I" instead of "we" to detail your approach.
• Result: finally, summarize the effects of your actions. Mention specific results in your answer, and, if possible, talk about facts, figures and stats that quantify your success. You can also discuss what you learned and share insights that you can apply to future challenges.

How to Answer STAR Interview Questions

Let's look at a STAR Method example, and answer a classic interview question: "Describe a problem that you faced at work – and how you dealt with it."

Situation: "In my last job as a studio manager, two of my designers left just after we landed new business with a big client. Our first deadline was in four weeks!"

Task: "I didn't have time to recruit new designers, given the tight timescale. So, as well as manage the studio, I had to step in and do some of the design work and hold weekly progress updates with the client."

Action: "First, I revised my task list and delegated as many jobs as possible to my studio assistant. For example, they set up job descriptions for the new roles and liaised with recruitment agencies. I also reached out to freelancers I knew, to plug the gaps until we found new hires. With that, and a few late nights, we hit the deadline for our first campaign. It brought in a much-needed $15,000 for that quarter."

Result: "The client loved our work. Now, they account for 40 percent of our business. The situation also taught me to keep a bank of freelancers. I looked into our work culture, too. Exit interviews with the employees who left revealed that they wanted more learning opportunities. So I now take a greater role in making learning and development part of our company culture."

At each stage of the STAR model, career coach Michael Higgins [1] recommends that you:

• Be specific to engage and convince your interviewers.
• Be concise to hold their attention for every question.
• Finish on a positive note to leave a strong impression.

Prepping for Behavioral Interview Questions

Recruiters want to see beyond your resumé to understand how you have behaved in work situations. They're looking for a combination of knowledge, skills, and attributes. These usually fall under common competencies such as teamwork, leadership and decision-making.

You can use the STAR approach to turn your experiences into answers for almost any question that comes your way.

Following the tips below will give you a bank of answers you can turn to.

You'll find examples of typical questions in our article How to Answer Interview Questions .

• Update your CV/resumé using the STAR Method as a guide. This will enable you to create more compelling applications for future jobs, and then better articulate past achievements in an interview. Tell a story that illustrates how you put your training and experience to practical and effective use in the workplace.
• Review the job description and match up your skill sets using the STAR framework, so that you can later illustrate them in the interview. You should also research the company and industry to which you're applying, to help predict the types of challenges they face. Where have you experienced and resolved similar issues?
• Look for the similarities between behavioral interview questions. The wording of questions may be different, but they will be looking for evidence of the same behaviors. For example, with some tweaking, you can apply the same STAR answer to: "Tell me about a time when you had to rely on a team to get things done," and "Think of a time when you worked effectively in a team situation."
• Practice your answers in front of a mirror or get a friend to interview you. That way, talking about your achievements will come more naturally. And you'll learn how to flex and adapt your bank of answers to fit almost any competency-based question.
• Be honest. Don't be tempted to use the STAR Technique dishonestly or to exaggerate your skill level . You'll come unstuck if you're hired and later called on to put those skills into practice.

The STAR Technique for Hiring Managers

Use the following tips to make best use of the STAR method if you are interviewing candidates:

• Match your questions to the role requirements. Spend time considering the competency level and behavioral skill set you want to see. The more specific you are, the more effective your STAR interview questions are likely to be.
• Take a balanced approach. Don't base too much of the interview around the STAR technique. Or you may end up clear about how the candidate might react in certain situations, but have little idea of who they are as an individual.
• Allow for nerves. If a candidate is struggling to answer a STAR interview question, don't be afraid to reframe it slightly. This can encourage them to get over their anxiety, and to better communicate their knowledge and experience.

Looking Beyond STAR Interviews

The ability to reflect on – and articulate – your successes is also useful outside of the interview room. For example:

• Self-reflection. Use the STAR method to help recognize your strengths and weaknesses anytime, to build your confidence and aid in plotting your career. Similarly, a Personal SWOT Analysis identifies opportunities and obstacles in your life, based on your talents. This can point your career in a direction that plays to your strengths and away from your weaknesses.
• Reframing negative thoughts into positive ones. The STAR approach can also be used to create affirmations . And studies by the National Center for Biotechnology Information in the U.S. [2] support the idea that repeating positive statements about your successes will improve your outlook and build your resilience.
• Giving feedback. If you're a manager, coach or mentor, you can use the STAR technique to support people so they can recognize their strengths , boost their confidence and develop themselves.

Infographic

Check out our STAR Treatment infographic .

The STAR Method ( Situation, Task, Action and Result ) is a framework to help you to prepare, reflect on, and answer behavioral interview questions effectively. It's not a tool to memorize "perfect answers." Rather, it's a skeleton key to unlock your strengths and experiences.

If you're a recruiter, understanding the method enables you to uncover the skills, behaviors and knowledge required for a particular role.

Use the STAR Technique at any time to help yourself (and others) to recognize strengths, build confidence and think more positively.

[1] The Guardian. (2014). ‘Using the Star technique to shine at job interviews: a how-to guide’ [Online]. Available here . [Accessed December 18, 2020]

[2] NCBI. (2016). ‘Self-affirmation activates brain systems associated with self-related processing and reward and is reinforced by future orientation’ [Online]. Available here .

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Interview Skills

What to Do Before, During and After Your Interview

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How To Master the STAR Method For Interview Questions

Mike Simpson 0 Comments

By Mike Simpson

Updated 6/5/2022.

Job interviews are stressful, especially when faced with the dreaded behavioral-style interview. Behavioral questions help a hiring manager determine if a candidate also has the skills, experience, and traits to do the job effectively. As Monster puts it, it gives hiring managers an “honest glimpse behind the resume.”

That’s why you need an effective approach to create great answers. Luckily, we’re here to teach you about the STAR method and how, with a little preparation, you can provide answers that are on-point.

What Is the STAR Method?

Considering that behavioral interviews are the second-most popular format , having a strategy is essential. That’s where the STAR method comes into play.

In the simplest sense, the STAR interview method is a technique for answering behavioral interview questions. The STAR method interview approach relies heavily on story-telling strategies. You “show” the hiring manager how you’d handle a situation using examples with a clear beginning, middle, and end for the scenario you present.

“STAR” is actually an acronym in this case. Each letter outlines a component of a great answer, effectively giving you a framework to follow when creating responses to behavioral interview questions.

STAR Stands for Situation, Task, Action & Result

So, STAR stands for Situation, Task, Action, Result. Let’s take a second to break down exactly what each letter means.

The “situation” is the initiating event that launched the scenario you’re about to discuss . For example, getting an assignment from a manager is a situation. The same goes for encountering an obstacle. Essentially, you’re setting the stage with the situation part of the strategy. 

Think of a situation similar to what the interviewer is asking you about that had a successful outcome. It doesn’t necessarily have to be work-related as long as it’s relevant. Remember to include the who, what, where, when, and how.

The “task” is the aspect of the situation you had to manage . You outline the work that was laid before you, giving the hiring manager insights about your role in the equation.

Describe the task you were responsible for in that situation. Keep it specific but concise. Make sure to highlight any challenges you faced.

The “action” is the part where you describe exactly what you did . How did you complete the task you were assigned? What skills did you use? How did you collaborate with? What traits helped you during the journey?

Remember to focus on skills and characteristics the hiring manager will find desirable, primarily by choosing ones that align with the job and company culture. That way, you come across as a stronger match.

The “result” is functionally a closing to the story . You’re discussing what happened after you were given the task and took action.

Share what the outcome of the situation was and how you specifically contributed to that outcome. What did you accomplish? What did you learn? What were the results of your actions?

When to Use the STAR Method

While there is literally an unlimited amount of possible behavioral questions a hiring manager could ask you, there are several specific categories they all fall into:

• Problem Solving/Planning
• Initiative/Leadership
• Interpersonal Skills/Conflict
• Pressure/Stress

Prior to going in for your interview, make sure you take a hard look at the job you’re applying for and use clues from that to prepare your STAR answers. By picking out what skills the company is specifically looking for or are required for the job, it will help you target your success stories.

Once you have those skills identified, go through your own personal history and background and find success stories that align with those skills.

In fact we we wanted to let you know that we created an amazing free checklist for behavioral questions that covers all the critical info you need when dealing with these tricky types of job interview questions!

Click below to get your free PDF now:

CLICK HERE TO GET THE BEHAVIORAL INTERVIEW CHECKLIST

Common Mistakes While Answering STAR Questions

1. not answering the question at all.

If an interviewer asks you a question and you can’t think of a single specific success story from your past that you can apply to the situation, then tell them that! It’s far better to be honest than make something up.

Of course, this doesn’t mean you get to tell the interviewer to move on to the next question. Instead, you’re going to flip the question back onto yourself and follow up with “…but if I had encountered a situation like that, this is how I would deal with it.”

2. Not being prepared

This one is a no-brainer. Coming up with a story on the spot often means an interviewer is stuck listening to you ramble on and on.

Doing your homework ahead of time means not only will you have your success story prepared, but it will be concise and targeted. We recommend coming up with 3 to 5 success stories that collectively demonstrate a wide variety of common behaviors a hiring manager would be looking for.

3. Being too prepared

Yes, this is possible. You want your story to seem effortless but not so rehearsed as to be robotic. Review your answers before you go in for your interview, but don’t overdo it. Keep it light and conversational rather than rehearsing a story you have practiced word-for-word.

4. Telling a story that is anything but a success

You want the job, right? So why would you tell a story where you fail miserably and learn absolutely nothing from the experience? While it might be a funny story overall, it’s not one that’s going to get you a job.

Telling a story that has absolutely no positive outcome, either from the final results or the lessons you learned, hurts your chances of getting hired; it’s that simple.

5. Telling a story that has nothing to do with the question asked

This goes along with being prepared. Telling a story that is unrelated to the question demonstrates to a hiring manager that you lack focus and attention to detail, two key qualities that every good candidate should possess.

6. Telling a story that makes you seem like an unrealistic superhero

Don’t tell a story where you are “the only employee doing anything right ever.” Nobody is absolutely perfect, and telling a story where you singlehandedly saved the entire company isn’t going to just come off as impossible; it’s going to come off as fiction.

Top 5 Tips for Getting the Most Out of STAR

So, now that you know what you are not supposed to do, let’s focus on what you do need to do to get the most out of the STAR method interview questions.

1. Be prepared

I know we said this above, but it really is a necessity for answering STAR interview questions. Going in with a solid set of targeted success stories will not only make answering them easier for you but will help you highlight to the hiring manager the specific qualities and skills that make you perfect for the position and set you apart from the other candidates.

2. Be specific

The STAR Method is not about being vague and wishy-washy. This goes hand in hand with being prepared. Prior to your interview, you should have identified the skills and qualities the company is looking for. Make sure your stories are specific and targeted. Remember, you need to highlight the behavior that the hiring manager is interested in, and your success story should clearly align with that.

Being vague or general will not only make it difficult for the hiring manager to properly evaluate you, but it will dilute the impact of your success story.

3. Be quantitative

This is very important. Hiring Managers absolutely LOVE numbers, so have solid, tangible results to back up your stories. Did you increase sales for your department by 58% ? Did your actions make your team 89% more efficient? Back up your successes with hard facts and numbers wherever possible.

4. Be concise

Keep your stories short, sweet, and targeted. No extra info or boring details that are irrelevant to the specific question. By embracing brevity, your answers can be more impactful, particularly if you touch on each of the points that make the STAR method of interviewing what it is.

5. Be honest

The last thing you want to do is dazzle your interviewer with a story that isn’t 100% true. Not only do you undermine your credibility down the road if they find out you weren’t honest, but it calls into question their ability to trust you overall…and nobody wants to hire someone they don’t trust.

Example Question and Answer Breakdown

Now that we’ve gone over all this, let’s put it into practice with an example behavioral question and a STAR method interview answer, focusing on problem-solving and initiative with the response.

“Can you tell me about a time you went above and beyond your expected duties?”

Situation : “I was a part of a team working on a presentation meant to help us secure a major new client for our company. The weather was bad, and as a result, my supervisor got caught in a snowstorm and was unable to make it back in time. It looked like we were going to have to cancel the meeting and potentially lose the client.”

Task : “I had been looking for ways to take on more responsibility, so I volunteered to finish up the presentation.”

Action : “I worked with my supervisor via the phone, and between the two of us, we were able to go ahead with the scheduled meeting.”

Result : “As a result of my initiative, we not only landed the client but I was also recommended for a promotion.”

Here’s another question.

“Tell me about a time when you took the lead on a difficult project?”

Here’s our answer broken into the STAR Method. The quality we are highlighting is Leadership:

STAR Method Interview Questions and Answers

While the options above show you how to break down the answers when you use the interview STAR method, having a few more STAR method examples can help you see how the answers flow once they’re together. Here are a few more STAR interview questions and answers to get you headed in the right direction.

1. Can you tell me about a time you were in a stressful situation and how you handled it?

EXAMPLE ANSWER:

“In my last role, a coworker that was handling a large project for a critical client experienced a medical emergency, taking them out of the office unexpectedly for a significant period. The deadline for their project was looming, and there was no way they’d be back in time to handle it.

“My manager reached out and asked me to take over the project. At this point, there was the equivalent of five days’ worth of work and just three days to get it done. The pressure was significant.

“I began by familiarizing myself with the project requirements, as I didn’t have an in-depth understanding initially. Next, I broke down the remaining tasks into micro-goals, creating a functional roadmap for success. Then, I blocked out each responsibility on my calendar. As I did, I determined that overtime would be necessary, so I quickly secured the needed approval using my plan to outline why it was essential.

“After that, I took a deep breath and got to work. Additionally, I engaged with colleagues to expedite various pieces, such as supporting critical data, allowing me to remain focused. While it was a difficult undertaking, the project was ultimately a success. I completed the work with two hours to spare, and the client was thrilled with the end result.”

2. As a team leader, how do you handle conflict? Tell me about a time when you experienced conflict and what you did to resolve it.

“When I’m overseeing a team, I find that communication and compromise are keys to mitigating conflict. In my current job, I was working with a multi-disciplinary project team to create a new application for a client. There was a debate about the best way to design a particular interface, with two team members having different perspectives based on their unique professional expertise.

“While the conflict could have delayed the project, I acted quickly to ensure that didn’t happen. I met with each team member one-on-one to learn more about their perspective. Along the way, I discovered that one team member didn’t inherently dislike the other’s idea; it was that the approach wasn’t possible based on the technologies used.

“Once I learned that detail, I brought the two colleagues together to oversee a discussion. I outlined the technical constraint, ensuring the other team member knew that was the only reason their colleague didn’t want to move forward with their idea. Then, I worked with them to find a similar solution that was feasible, creating a functional compromise.”

3. Tell me about a time you made a mistake at work

“In my last position, I was responsible for hiring seasonal workers for the first time. We needed to bring in more than a dozen short-term hires and had very little time to do so. While I was meeting with a candidate, it seemed like they had all of the necessary technical ability. However, I ignored a red flag – namely, a negative attitude about training – assuming that their existing skills would make it a non-issue.

“When they came on board, it was clear that their mindset would hinder them from reaching full productivity quickly. Additionally, their attitude negatively impacted other new hires that were taking part in initial training.

“Ultimately, that new hire had to be let go and replaced, which wasn’t ideal. However, it taught me the importance of not overlooking mindset and attitude when choosing candidates. As a result, my subsequent hiring decisions were much better fits, resulting in higher productivity and better retention.”

4. Have you ever had to work with someone you didn’t like? How did you handle that?

“In my last job, I was assigned to a project with a colleague with a work style that didn’t mesh well with mine. I’m generally a planner, and I like to outline my responsibilities in advance, divvying out tasks fairly to make them manageable and easier to track. My colleague favored a more organic approach, essentially deciding what to tackle next as they completed the previous task.

“In the end, this led to a disagreement about how to proceed. However, instead of digging in, I figured there had to be a reasonable compromise. I sat down with them and explained why I favored a planned approach and asked them to let me know why they preferred theirs. Ultimately, I learned that over-planning made them feel constrained, which hampered their creativity.

“With that knowledge, I proposed a solution. We would create a general framework for the entire project, using it as a joint roadmap. Then, as we moved forward, we would take ownership of tasks as needed. That gave them space while giving me structure, allowing us to complete the work on time.”

5. How do you handle setting goals? Can you give an example?

“Generally, I find that goals are beneficial when I need to stay on target. In my last job, I used goal-setting to enhance my personal performance. Initially, I was meeting expectations as a sales professional, but I wanted to exceed them.

“I began by outlining my sales numbers, letting me know where I currently sat. Next, I choose a target, aiming for a 10 percent increase in three months. Then, I broke down what I’d need to do each day to make that happen, such as conducting a specific number of calls or securing a particular number of qualified leads.

“After that, I used the information to create mini-goals for my time. This gave me a functional to-do list that guided me toward success. Ultimately, I was able to reach by target two weeks early, and by continuing with that strategy, achieved a 25 percent increase by the end of six months.”

Putting It All Together

So, the next time you’re meeting with a hiring manager and they ask you a behavioral question, don’t panic. With the STAR method for interviews, you’re prepared. Use the information above to your advantage, ensuring you can create your own amazing responses and stand out from the competition.

FREE : Behavioral Interview Questions PDF Checklist

Ok the next thing you should do is download our handy "Behavioral Interview Questions Checklist PDF ".

In it you'll get 25 common behavioral questions along with tips on how to answer them with the STAR METHOD and the traps you need to avoid ....

All in a beautifully designed pdf Jeff spent hours working on. ---- He made me put that in 😉

Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com.

His advice and insights have been shared and featured by publications such as Forbes , Entrepreneur , CNBC and more as well as educational institutions such as the University of Michigan , Penn State , Northeastern and others.

Learn more about The Interview Guys on our About Us page .

About The Author

Mike simpson.

Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com. His advice and insights have been shared and featured by publications such as Forbes , Entrepreneur , CNBC and more as well as educational institutions such as the University of Michigan , Penn State , Northeastern and others. Learn more about The Interview Guys on our About Us page .

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Using The Star Interview Method Effectively + Questions

September 6, 2021 by Hannah Morgan

If you’ve ever found yourself giving a long-winded, rambling interview answer, then you will absolutely benefit from learning the STAR interview method. 

It’s been around for years and it’s one of the best tricks to effectively deliver a concise and compelling interview answer. 

In this article, you’ll learn how you can prepare in advance for almost any interview question and deliver STAR interview answers that truly showcase your skills and abilities. 

Table of contents

What is the star method, how to use this technique, example interview questions & answers using star.

The STAR interview method is a fool-proof way to answer behavioral interview questions . Not only will it help you deliver a concise, memorable interview answer. It’s also easy for any interviewer, new or experienced, to follow. 

Have you ever been asked: 

• Tell me about a time you had to…
• Give me an example of how you…
• Describe how you have…
• What have you done when…

If you dread being asked one of these types of questions, you aren’t alone. Some of these questions may have forced you to recall situations on the spot and then you ramble through your answer. The answer you gave may have been a top-of-mind response and probably not your best example. This happens to all of us. But it doesn’t have to. You can prepare answers for these questions in advance. 

Why do recruiters and hiring managers ask STAR interview questions? 

Because they want to hear how you’ve solved problems or fixed things in the past. There’s a saying that your past performance is an indicator of future behavior. While this may not be 100% true, it is one of the best resources an interviewer has. During your answer, the interviewer is listening for the steps you took and whether you were successful or what you learned from that experience. 

STAR is an acronym that describes how to structure interview answers. 

S stands for the situation. This is where you provide a very high-level overview of your role and what was going on.

T stands for the task you were assigned or took the initiative to solve. In other words, describe in one sentence what made the situation a challenge.

A stands for the actions you took. Step by step, walk through what you did.

And finally, R stands for results. These are the outcomes of the actions you took to resolve the situation and challenge.

A good answer using the STAR method is concise, with just enough detail and has a quantifiable result. 

What Each Section Means

So let’s break down each section of STAR.

The situation helps the listener understand the context, or why the story is relevant. It explains what was going on so they can follow along with the rest of your story. It is just 1 – 2 sentences long. 

The task explains what you were asked to do or the obstacle or the challenge you were faced with. Again, this is short. Probably just one sentence. 

The actions you took should make up the bulk of your story. Explain, step by step, what YOU did. And keep in mind that even though you may have been part of a team, you had a specific role. Highlight what YOU did as part of the team.

Finally, the results are the outcomes of your actions. You want to include what happened, or in some cases, what didn’t happen, as a result of the actions you took. No story is complete without including the results. In fact, that’s what the interviewer is waiting for. 

There are other acronyms used instead of STAR. You may hear PAR (problem, action, result), SCAR (situation, challenge, action result) or SAR (situation, action, result). No matter what interview technique you use, the end results keep you on track.

The stories don’t have to be extraordinary. Here’s a simple achievement broken down into the STAR format:

Situation/Task: While working on a time-sensitive client project, I found the printer was jammed. 

Actions: I first reloaded the paper bins and followed the printer’s error instructions 

Results: and within minutes the printer was back online. Not only was my report in the queue but so were several other jobs. The final client report was proofed and delivered ahead of schedule and I was able to deliver the other print jobs to their owners to keep their workflow on track as well.

This is how the story maps with the STAR format:

This STAR could be used to answer a variety of questions such as:

“Tell me about a time you solved a problem?” Or  “Can you give me an example of a time you worked well under pressure?” Or  “Tell me about a time you went above and beyond?” 

Not only is the STAR method helpful in conveying your hard skills, it also helps the interviewer understand your soft skills and values. 

In other words, what do they now know about you based on your story? That you are the kind of person who pitches in and helps others. 

You see, the brain is hardwired to listen to stories. An interviewer is much more likely to remember a specific story than a hypothetical situation or a list of skills. That’s why you want to always use a story to back up your answer. 

These STAR interview questions are less likely to be on the list of common phone interview questions . Early in the interview process, recruiters want to verify information on your resume and evaluate basic qualifications. You’re more likely to experience behavioral interviews during an in-person or video interview. 

The technical term for this type of questioning is behavioral interview. The questions are designed to evaluate your behaviors and skills. You can tell you are being asked a behavioral question because it starts with 

“Tell me about a time when…” or “Give me an example of …”

In fact, interviewers who have received interview training, know how to listen for different elements of the STAR answer. However, since everyone has not received interview training, it’s good to know that even to the untrained ear, STAR interview answers are easy to follow. 

Build Your STAR Interview Answers

You can begin building your STAR interview answers right now. It’s as simple as recalling some of your past successes. In fact, some of these successes may already be on your resume. 

Keep in mind: You want to use specific examples, not general examples, to help the interviewer appreciate what you did, and how you did it. 

Every single day you’ve had some sort of success or accomplishment. Sometimes they were major, other times they seem like just part of your job. 

Use these questions to help you brainstorm your achievements.

• Did you identify and solve a problem?
• Did you save time and/or money?
• Have you improved productivity?
• Have you ever streamlined operations?
• Did you devise new strategies?
• Did you minimize customer complaints?
• Did you provide a service that did not exist before?
• Did you develop an idea that was used or presented?
• Did you help others achieve their goals?
• What were you proud of doing at work?
• What did you do better than others around you?
• Were you ever recognized (formally or informally) for work that you did?
• Did you ever go above and beyond what was required of you?
• Were you ever selected to be a part of a team or train others?

Your goal is to have 25 STAR interview answers ready to go. 

25? Yes! How many questions do you think you’ll be asked in a one-hour interview? 10-15? You want to make sure you use the best STAR. 

Your next step is to make sure you have STAR interview answers that address the specific requirements for the job you are interviewing for.  

Interview Preparation 

If you already have 25 stories identified, great! Next, make sure you select the very best examples for the job you are interviewing for. 

Review the job posting to ensure you have a STAR that addresses each of the job requirements.

Once an interview is scheduled, make sure you have STAR format answers for each job requirement. The easiest way to do this is to analyze the job posting and review the list of job requirements one by one. Do you have a story that backs up your experience for each requirement?   

For example, if one of the job posting requirements is: 

• Develops, implements, and manages day-to-day operations of the project from initiation through implementation and deployment.

Your first step is to ask yourself, have I ever developed and managed the day-to-day operations of a project? If the answer is yes, then create your STAR that explains a specific example of a time you were successful managing a project. 

If you have never done this before, think about a time you oversaw an initiative or campaign. It may have been a volunteer project or even a school project. While it isn’t exactly the same, your STAR will at least demonstrate some similar skills. 

If you are a project manager, you may think, “I do this every day.” But the key to answering this question is to pick a specific time when you overcame a challenge or were exceptionally successful in managing a project. 

Continue through each requirement in the job description and be sure to use different stories or situations. 

You may reuse a story once if absolutely necessary. However, it’s best to use a different example for each question. 

You want to use the best story to answer the question, not the first story that pops into your head. This is one more reason to plan your stories in advance.

Select stories from your recent work history. 

While you can reference older successes, you want to emphasize your current problem-solving abilities and skills. 

What If I’m Not Asked STAR Interview Questions?

Even if you aren’t asked one of those behavioral interview questions, you can still use the STAR method to formulate your answer and enrich it. 

Let’s say you’re asked a question like “why do you think you would be good at this job?” In this example, you would list 2-3 of your top qualifications for a job and then use a STAR interview answer to back up those qualifications you mentioned. 

Tips for Using The STAR Method

• Invest time preparing STAR for each interview you are invited to
• Practice your answers out loud (and keep practicing until you nail each one)
• Use the most accurate and descriptive words to describe the actions you took 
• Time your answer and try to keep it within 60-90 seconds
• Try writing your STAR interview answers in bullet points so it will be easier to remember and practice
• Select stories from your most current work experience first.
• Avoid using filler words like kind of, um, or basically.

It helps to see examples. That’s why I’m including samples of questions and answers for you to reference. 

Question 1: 

What’s an example of a time when you had to work across the enterprise to manage a project?

Given my work as a project manager, I work collaboratively quite often. The best example is when the software department was getting ready to launch a new application for its banking customers. As head of development, my role was to make sure we had all the necessary requirements and deliverables identified. 

• Over the course of three months, I met weekly with our Voice of the Customer team, finance, IT and operations to make sure they all had submitted the most important requirements. 
• Once the app was close to being ready, I coordinated testing time frames for each department. 
• The development team worked closely with all parties to ensure the reports they wanted could be delivered. 

The end result was that the software app launched on time and has made it much easier for every part of the enterprise to have immediate access to the information they need. It has also eliminated thousands of hours in ad hoc reporting within its first year. 

Question 2: 

Tell me about a time you were forced to make an unpopular decision.

I realized that the corporate decision to restructure commissions was not going to be received well. Luckily I had time to notify the 10 sales representatives I managed of the change. Since this decision was being made at the highest levels, I had no choice but to support it and convince my team it would be ok. 

• First, I gathered the full sales for a meeting where we celebrated their wins and successes. 
• At the conclusion of the meeting, I broke the news about the new commission policy and invited each team member to meet with me individually to discuss how this would impact them.
• During these one on one meetings I listened and validated how the employee felt. And since training would be an easy way to add value, I incorporated specific skill building training based on the career goals of each member.

After I had met with everyone, each person had an individualized professional development plan and knew what they needed to do to reach their new targets and financial goals. 

Question 3: 

Tell me about a time you disagreed with a supervisor or co-worker.

Answer: 

My previous manager had specific ideas about what she wanted in our social media marketing campaigns. She wanted to use text dense graphics. As the lead designer, I believed that a simple call to action was more convincing.

• After much discussion, we compromised, and ran each campaign for one week. 
• The customer engagement data were evaluated for each of the campaigns. 

It turned out that my campaigns performed better so from that point forward, she allowed me to manage our social media independently.

How Prepared Are You To Use The STAR Method?

As you can tell, it takes some preparation to master the STAR interview technique. To ace your interview, you’ll want to prepare stories in advance and practice.

The time you invest in selecting the very best examples not only helps you prove your qualifications, it also helps you sound confident. It might seem like a lot of work, but it’s worth it!

Hannah Morgan speaks and writes about job search and career strategies. She founded CareerSherpa.net to educate professionals on how to maneuver through today’s job search process. Hannah was nominated as a LinkedIn Top Voice in Job Search and Careers and is a regular contributor to US News & World Report. She has been quoted by media outlets, including  Forbes, USA Today, Money Magazine, Huffington Post, as well as many other publications. She is also author of The Infographic Resume and co-author of Social Networking for Business Success .

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30 star interview method questions to prepare for

Almost every job interview has a set of behavioral questions. They usually start with “Tell me about a time when…” and they can catch job seekers off guard if they’re unprepared. 

The good news? There’s a secret recipe that’ll help you prepare for and ace these tricky questions. 

Known as the STAR interview method, this technique is a way of concisely answering certain job interview questions using specific, real-life examples. 

For example, say your interviewer asks you to describe a time you performed under pressure. Using the STAR technique, you can prove you’re able to perform well under pressure by giving an example from your past experiences. 

Let’s explore what the STAR method is, how to prepare for a behavioral question, and how you can use this technique to help you land your next job.

What is the STAR interview method? 

The STAR method is a technique used to answer behavioral interview questions in a structured and compelling way. Behavioral questions prompt job candidates to give specific examples of how they’ve handled past situations or challenges. 

These are questions like:

• Tell me about a time you had to pivot part of the way through a project.
• How do you handle collaborative workstreams?

It can be challenging to share a cohesive example on the spot. But with the right preparation and a STAR interview structure, you can have some answers ready to go.

The acronym STAR stands for –– situation , task , action , result :

• Situation : Set the scene by briefly describing the situation, challenge, or event you faced.
• Task : Explain what your responsibilities were in that situation. What role did you play?
• Action : Describe what steps you took to overcome the challenge or address the situation 
• Result : Share what you achieved through your actions.

Each pillar helps you tell an in-depth yet short story with a beginning, middle, and end.

25 examples of STAR interview questions

But how do you know when it’s the right time to use the STAR format during an interview? 

It’s simple: be on the lookout for behavioral questions. They usually start with prompts like these:

• Tell me about a time …
• Share an example of a time…
• Describe a time when…
• Have you ever…
• Do you usually…

Here are a few specific examples of behavioral interview questions to answer with the STAR method: 

• Have you ever had to develop a new skill on the job? Tell me about your approach to the learning process. 
• Describe a time when you had a tight deadline to meet. How did you get things done? 
• Have you ever had a direct disagreement with your manager ? How did you handle that situation? 
• Tell me about one of your proudest professional accomplishments. 
• Describe a time you motivated your team to achieve results. What was your approach?
• How do you go about setting team goals ?
• Give me an example of a time when you failed to hit your goals. How did you respond and what did you do?
• Have you ever had to push back on a key stakeholder? What did that interaction look like?
• Describe the projects you typically enjoy most.
• Share an example of a time when you had to shift priorities quickly. How did you handle that situation?
• Have you ever managed an employee who wasn’t hitting the mark ? How did you handle the situation?
• Share an example of a time when you went above and beyond what is expected of your role.
• Share an example of a project you needed buy-in from various stakeholders to complete. 
• Explain a situation where you overcame a challenge at work.
• Tell me about a time when you had to navigate changes at work.
• Describe a time when you had to motivate your peers. How did you do it and what was the outcome?
• Tell me about the last project you owned and were really proud of.
• Share a time when things did not go your way. How did you respond and what did you learn?
• Share an example of a time when you were under immense pressure at work. How did you handle the situation?
• Tell me about a time when you surprised yourself.
• Have you ever spent too much time on a project? How did you recover?
• Describe a time when you helped a coworker achieve their goals.
• Give me an example of a time when you performed well under pressure.
• Tell me about a time when you had to make a tough decision.
• Tell me about a time when you made the wrong decision.

These questions can be challenging if you’re caught unprepared. The STAR interview method helps you prepare and deliver a compelling story that will satisfy the interviewer’s questions and demonstrate why you’re the right person for the role.

How to use the STAR method in an interview

Let’s learn how to use each pillar of the STAR technique to deliver a compelling and structured response to any behavioral or situational interview question . 

1. Situation: Set the stage 

Begin answering the question by giving your interviewer context around the specific situation or challenge you faced. 

Try to limit this part to only a few sentences to set the scene. The bulk of your answer should focus on your actions and results. 

Make sure the situation you’ve chosen clearly demonstrates the skill or capability you’re being asked about and is complex enough for the role you’re interviewing for. 

For example, if it’s a more senior role, choose a situation that involves high stakes and demonstrates your expertise.

2. Task: Explain where you fit in 

Describe the task you had to complete and what your involvement was. 

Similar to the situation portion of your answer, this part should also be brief and to the point. For example, it can be a simple sentence like this one: 

“As the customer experience manager, it was my responsibility to resolve the client’s concern at the first point of contact.”

3. Action: Describe each step 

This is the most important part of your answer because it’s your opportunity to showcase your capabilities. The hiring manager doesn’t just want to hear what you’ve accomplished but how you’ve accomplished it. 

Explain what steps you took to overcome the challenge or reach your goal. Be as specific as possible, describe each step in detail, and avoid vague statements like “I worked really hard.” 

Keep the focus on yourself when answering the question. Use “I” statements and talk about what you specifically did, not what was accomplished as a team.

4. Results: Impress with your achievements 

This is the time to share the results of your actions with your potential employer. What positive impact were you able to achieve? How did you resolve the situation? 

Make sure the outcome is always a positive one. For example, even if you’re asked to describe a time you made a mistake, you should focus on what you learned from the experience. 

Employers love to see measurable results, so don’t forget to quantify your results when you can or back them up with concrete examples.

5 example STAR interview questions and answers

Here are some examples of STAR interview questions and answers to help you ace your next opportunity. 

1. Give me an example of a goal you’ve set and how you achieved it.

The scope of this behavioral question is to determine how you set goals and what steps you take to make sure you meet your objectives.

Situation: When I first transitioned into a sales role at company X, I was a bit shy of meeting my first-quarter sales target. 

Task: This motivated me to not only meet my sales target during my second quarter but exceed it. 

Action: I broke my goal down into smaller weekly goals and changed my sales strategy. I leveraged social selling to find new customers and develop relationships with them. I also asked my sales manager to coach me on my closing techniques and objection handling. 

Result: With this new strategy, I exceeded my sales target by 10%. 

2. Tell me about a time you failed. How did you handle it? 

Being honest about a time you failed shows you have integrity. Just remember to focus on what you learned from the experience. 

Situation: Shortly after I was promoted to senior project manager, I was in charge of leading a project for a major client. This project would typically take about a month to complete, but the client was in a rush and asked if I could have it ready in three weeks. 

Task: Excited that it was my first project, I agreed. Shortly after, I realized I'd need a bit more time to finish it and deliver quality work.

Action: I reached out to the client right away and apologized. I also asked for a three-day extension, and they were generous enough to extend the deadline. 

Result: I managed to finish the project and deliver it before the extended deadline. However, I learned to manage my time better and never overpromise on something I can’t deliver. 

3. Can you describe a time people didn’t see things your way? 

Behavioral questions worded this way are tricky. Author Mak Murphy explains that these questions don’t give away the “correct answer” to see if you reveal your true attitude.

In this case, what the question is trying to ask is, “Describe a time you successfully persuaded someone to see things your way.” 

Situation: I recently led a brainstorming session . The purpose of this session was to create a brand awareness campaign for a product my company was launching. 

Task: One of my teammates and I disagreed on what direction we should take for the campaign. I wanted to focus more on maximizing social media presence, and he wanted to go the brand partnership route.

Action: I asked my colleague to have a one-on-one meeting with me. I asked him to share his ideas and perspective. After listening and offering constructive criticism and feedback , I shared my ideas. 

Result: The conversation helped me see blind spots in my strategy and improve it. I also persuaded my coworker to get on board with my strategy by explaining its rationale. As a result, I merged our ideas and created a successful brand awareness campaign. Our social media engagement and website traffic both saw an increase of over 40%.

4. Tell me about a time when you worked well with a team. 

Teamwork skills, particularly remote teamwork skills, are one of the top competencies that employers are looking for . 

Situation: In my previous job as an event coordinator, I worked with a team of five to plan and execute company events and conferences. Last year, we collaborated on the company’s annual holiday party for over 500 employees.

Task: There were so many moving pieces. Everyone on our team had different responsibilities, but we all had to work as one unit to bring the party to life. 

Action: Even though I was the most junior person on the team, I organized a project management system that would allow us to check in with each other daily. They’d never done this before, but everyone loved the virtual task-tracking features. 

Result: Thanks to the new system, our team meetings were far more productive and we ended up ahead of schedule. Ultimately, our team’s collaboration led to what our CEO called the best holiday party he had ever attended. 

5. Can you share a time when you’ve had to juggle multiple priorities at work? 

Situation: While working as a client success manager at a tech company, one of my colleagues left the company for a new opportunity. My manager asked me to take on some of her responsibilities. 

Task: I had to reprioritize my own clients and projects to make room for her most important ones. It was overwhelming at first, with so many tasks to juggle and my unfamiliarity with my colleague’s book of business. 

Action: I worked through my responsibilities and reprioritized them based on the company’s goals, my availability, and other factors (with a bit of input from my manager). I also came up with ways to automate certain tasks to free up more of my time.

Result: Thanks to new automation efforts and successful prioritizing, none of our clients realized that there had been an internal shift at the company. Our team’s high quality of service was maintained — and I became more efficient in the process .

Why should I use the STAR method? 

It’s easy to get overwhelmed during an interview and forget everything you’ve prepared. The STAR framework is a simple way to provide a good answer, even when you’re feeling nervous. 

But the reasons for using the STAR interview technique go further than that. For one, today’s job market is stronger than ever . A quick search through LinkedIn will show you that there are endless opportunities available for candidates. 

But that doesn't mean it’s easy to land your dream job. In fact, recent research has shown that remote and hybrid jobs are receiving seven times the applicants as in-person positions . 

Standing out during the interview process is key to landing a more flexible, higher-paying, or otherwise better-fitting job. The STAR method is here to help you build your communication skills , tell your authentic story, and ace your next interview .

How do I prepare for STAR interview questions? 

Acing STAR interview questions is all about preparation and practice. The more you prepare, the better equipped you’ll be to use this technique to your advantage. 

Here’s what you need to do before each interview . 

1. Highlight the skills and experience required for the role

Take time to look over the job description and highlight the transferable skills and experience you need to succeed in the role. Recruiters will tailor their behavioral questions to find out if you have the right skills for the job. 

If the role you’re interviewing for requires problem-solving skills , for example, you may be asked something like, “Tell me about a time you faced an unexpected challenge at work. How did you overcome it?” 

2. Reflect on previous achievements and wins 

Using the STAR method, write down specific examples of situations where you demonstrated the competencies relevant to the role you’re interviewing for. 

Your answers should provide concrete and verifiable evidence that shows how you dealt with challenges in the past. Avoid vague statements and walk the interviewer through the specific steps you took to achieve your desired result.

3. Practice your answers 

Simulating a real interview will help you feel more prepared and confident. Plus, practicing with a friend can offer you a fresh perspective and tell you what’s working and what isn’t. 

Even if you’re practicing on your own, answer the questions out loud. The more comfortable you get vocalizing your answers, the more natural you’ll sound during the interview.

4. Get ready for common behavioral questions 

Review common behavioral interview questions and use the STAR technique to answer them. Common STAR interview method questions focus on soft skills like communication, collaboration , leadership behaviors , or problem-solving. 

For instance, you may be asked to describe a time you disagreed with a team member or talk about a time you resolved a work-related conflict . Both questions assess your communication, conflict resolution, and problem-solving skills.

More tips to ace your STAR interview

Ready to put the STAR interview technique into practice? Here are some key takeaways to keep in mind: 

• Use the STAR method to answer behavioral questions, like “Can you share a time when…” 
• STAR stands for situation, task, action, and result and is meant to help you structure your answers to those questions.
• The benefit of the STAR method is that it should help you provide clear and concise answers — be specific, but don’t get caught up in the details. 
• You can prepare to use the STAR method by reflecting on past accomplishments that are relevant to the role you’re interviewing for.
• Don’t forget to practice your answers ahead of time!

Mastering the STAR interview method

This simple yet powerful method will help you ace your next interview by delivering compelling answers that show employers you’re the right person for the job. 

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Chris Helvajian

Chris Helvajian is a talent acquisition leader with more than a decade of experience in talent acquisition. He's passionate about creating scalable solutions to resolve recruiting problems at their root. His golden thread is "connecting people to opportunity." Chris is currently a recruiter at BetterUp and received his MBA at Chapman University.

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What Is the STAR Method? Here’s How To Use It in Your Next Interview (With Examples)

STAR stands for Situation, Task, Action, and Results—and it’s a great tool for answering interview questions. Here’s how to use the STAR method, with examples.

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If you’ve ever had a job interview, you’re probably familiar with questions like “Tell me about a time when…” or “How do you handle [insert tricky situation].”

You’re probably also familiar with how stressful these questions can be. You know you’re supposed to provide some kind of example, and you know you’ve got loads you could draw from…but you just can’t think of any right now. 

After some umming and ahhing, you eventually pull an example from your mental archives. But you’re feeling a bit flustered and realise you’re rambling. You’re not conveying the point you wanted to make, and the interviewer is looking rather lost. 

Fortunately, there’s a very simple solution to this common conundrum. It’s called the STAR framework , and it’ll help you to answer behavioural interview questions concisely and coherently. 

If you’re new to STAR, this guide is for you. It contains everything you need to know about the STAR method, including useful examples to help you model your own answers. 

Keep reading to learn:

What is the STAR method?

What is the star/ar method, why is the star method useful.

• What kind of interview questions is the STAR method used for?

How to use the STAR method in your next job interview: 3 expert tips

Some star and star/ar example answers for ux designers, the takeaway, more career tips for ux designers.

So, what exactly is the STAR framework? Let’s begin.

[GET CERTIFIED IN UX]

STAR stands for Situation , Task , Action , and Results . 

It provides a helpful framework for structuring your answers to interview questions. Specifically, the STAR method is useful when you need to tell a concise and logical story—usually in response to behavioural questions such as “Tell me about a time when…” 

Here’s how the STAR framework helps you format your answer:

• Situation . This is where you set the scene and provide necessary context. This usually involves laying out the problem or challenge you had to solve. For example: “I was working as a junior UX designer at an e-commerce startup. We noticed that there was a really high rate of users abandoning their shopping carts at the last step in the purchase process, so we needed to improve the experience.”
• Task . Here you outline the specific role you played, including any goals or objectives you were tasked with reaching. For example: “I was responsible for reviewing and redesigning the checkout process to reduce ‘abandoned cart’ rates by at least 55%.”
• Action . This is where you share the actions you took to solve the problem/tackle the challenge and to meet your goals. For example: “I started by conducting usability tests to identify the main pain-points in the checkout process. I then conducted some competitor research to see how similar e-commerce sites were structuring the process. Based on my findings, I redesigned our process, removing a very time-consuming step which asked users to fill out a long form with unnecessary information. I also implemented additional payment options as we were previously only allowing customers to pay via PayPal.”
• Results . Here you state the results and outcomes you were able to achieve. For example: “A month after the redesign was live, we saw a 75% increase in customers completing their purchases. The redesign not only improved the user experience of the site, but also significantly increased sales.”

But what if you’re asked to tell the interviewer about a project which didn’t quite go to plan? 

There’s an expansion of the STAR method which comes in very handy for such questions: STAR/AR . We explain in the next section.

The STAR/AR framework adds two extra elements to your story: (alternative) Action and (alternative) Result . 

This is useful when you didn’t achieve the desired results and want to share your learnings. 

Here’s how the STAR/AR method works:

• Situation . As with STAR, this is where you outline the context and the challenge.
• Task . Again, outline your role on the project and the outcomes you were aiming for.
• Action . Here, you share the specific steps and actions you took to address the challenge.
• Results . This is where you explain the outcomes (or consequences) and reflect on why the action(s) you undertook weren’t successful.
• Alternative Action . Here, you share what you learned and what you could have done differently/would do differently next time. In other words, what alternative actions could you have taken for better results?
• Alternative Results . Explain how your alternative action(s) could have impacted the results differently. What could you have achieved if you had pursued a different course of action?

The STAR/AR framework is a great tool for sharing unsuccessful projects and framing them in a positive light which showcases your ability to reflect, learn, and improve. 

The STAR and STAR/AR frameworks are useful because they help you to provide logical, well-structured answers which tell a relevant story. 

When following the STAR method, you’ll ensure that you cover all the necessary details that the interviewer is looking for—and that you do so in a coherent, easy-to-follow way. 

By focusing on the four points of STAR, you can also avoid rambling, going off on a tangent, or diving into too much detail and losing the point you wanted to make. 

Communication is a critical skill (one of the most in-demand skills for 2023 , in fact)—not just for UX roles , but for pretty much any job you apply for. Interviewers will be looking out for your ability to communicate effectively and concisely—and the STAR method will help you do just that. 

What kind of interview questions is the STAR framework used for?

The STAR framework is ideal for answering behavioural interview questions. Behavioural questions are those which focus on how you behaved in a specific situation, and they typically require you to share specific examples. 

Here are some common behavioural interview questions which can be answered using the STAR method:

• You had to take on a new task which you had no experience of doing before
• You made a mistake at work
• You had to delegate to other colleagues or team members
• You have clashing deadlines and not enough time to meet them all?
• You and a colleague can’t reach an agreement on something?
• A last-minute request comes in and you’ve already got lots on your plate?
• A successful project you worked on
• A time when you had to work with a difficult or uncooperative colleague or client
• An unsuccessful project you worked on

The interviewer won’t always formulate their behavioural questions in the same way. But, if it sounds like they’re digging for insights into how you approach certain challenges and situations, the chances are that they’re looking for a concrete example or an anecdote. That’s your cue to apply the STAR framework. 

[UX DESIGN FUNDAMENTALS COURSE]

1. Plan ahead and have some STAR stories at the ready

You can’t anticipate exactly what questions will come up in your interview. But you can—and should—spend some time reading through the job description to get an idea of the skills and qualities the hiring manager will be looking out for. 

You can then plan some STAR stories which highlight those critical skills. For example, if you’re applying for a UX design role with a heavy focus on user research , you’ll definitely want to prepare a STAR anecdote based on a time you successfully contributed to a user research project. 

Maybe the job you’re applying for requires lots of involvement in UX strategy . In that case, you’ll want to come up with an example of a time when you took on a strategic role or contributed to a strategic initiative. 

In short: Pull out the key skills, qualities, and behaviours the job description focuses on and come up with STAR stories which highlight and demonstrate these.

2. Formulate you STAR answers using only the most relevant detail

When using the STAR method, it’s important to follow the framework to the letter. The goal is to share every story or example in a concise, logical manner—delivering the relevant points and making it easy for the hiring manager to follow along. 

For example, when it comes to the Situation aspect, you don’t need to provide too much historical background or unnecessary detail. You want to set the scene without going round the houses. Share some context about where you were working, who you were working with (if relevant) and introduce the problem, project, or challenge you’re going to focus on. Good: “During my UX design internship at a software company, I was responsible for onboarding new clients. Our new client surveys reported a low satisfaction score, so I was then responsible for improving the experience.” Not so good: “I once did a UX design internship at a software company. I worked there for about six months in total and had lots of contact with new clients. They were mostly clients in the telecoms industry and I was responsible for onboarding them, which I usually did via video calls but sometimes they came by to the office. For every new client, we gave them a survey to complete after onboarding and sadly our client satisfaction scores were quite low so my manager asked me to look into ways to improve it.” 

Can you see how the second answer is much longer and includes detail which isn’t necessarily relevant to the story? If you do this for each point of the STAR, you run the risk of telling a long, winding story which loses the listener’s interest before you’ve been able to demonstrate your skills and achievements. 

In short: Keep your answers focused and concise. Go through each aspect of the STAR and come up with just two or three key points for each. 

3. Practice using the STAR method on the fly

It’s great to go into your interview with some STAR stories at the ready. At the same time, it’s important that you’re able to implement the STAR method on the fly, too. You don’t know what the interviewer will ask you, after all, so it’s good to be prepared for some curveballs. 

If you can, find a friend, colleague, or relative who can roleplay the interview with you. Ask them to come up with some behavioural questions based on the job description and practice answering them using the STAR framework—with no prior preparation. 

This will get you well-versed in structuring your answers under pressure—a task which can be tricky when you’re already feeling those interview nerves. And, if you do find yourself struggling to come up with something right away, don’t be afraid to ask the interviewer if you can have a moment or two to think. 

In short: In addition to planning some STAR answers ahead of the interview, practice answering behavioural questions under pressure. This will ease your nerves going into the interview and reinforce your confidence in the STAR framework. 

Now we know exactly what the STAR method is and how it’s used, let’s share some example answers for UX designers. These should provide some inspiration for your own STAR anecdotes. 

STAR example #1: Tell me about your most successful UX design project

With this question, the hiring manager is asking you to describe a specific project and, most importantly, to explain how you contributed to the project’s success. 

Here’s an example answer based on the STAR framework. 

Situation : “I once volunteered with a non-profit organisation which taught coding skills to primary school-age children. I volunteered to help them redesign their digital learning portal.”

Task : “I was responsible for planning and conducting user research to determine what features could be added to the platform, and then sharing my findings with key stakeholders, including the CEO and the product manager. The goal was to increase the average learner engagement time by 10 minutes per day, per user.”

Action : “I conducted user interviews with eight kids who had already used the platform, and with their parents. This allowed me to gain insights from direct users (the kids) and also from their parents who are able to access the learning platform and see their kids’ progress. From these interviews, I identified three new features that could improve the experience for both learners and their parents. I also discovered that there were some existing features that weren’t being used. I presented my findings and recommendations to the CEO and product manager, suggesting that they build and integrate three new features and remove two unused features.”

Results : “They followed my recommendations and launched those new features a few months later. After three months, the average learner engagement time had increased by 17 minutes per user, per day—much higher than the original target. Students also reported a net promoter score (NPS) that was three points higher than the six months prior.” 

STAR example #2: Think back to a time when you and your colleague couldn’t agree on the direction a project should take. How did you handle it?

This question is all about collaboration, conflict resolution, and overcoming challenges. Here’s how your answer might take shape with the STAR method.

Situation : “I was working as the only UX designer at an insurance company. I collaborated closely with the product owner who didn’t really believe in user research. They wanted me to provide prototypes for the new company app without conducting any research, but I wanted to do at least a brief round of user research before moving forward.”

Task : “I was set the task of coming up with prototypes for the new app within one month. They then wanted the new app to launch three months after that.”

Action : “I came up with a plan for how I could conduct user research on a low budget and still have the prototypes ready in time for the planned launch date. I put together a brief presentation outlining the steps I would take to conduct research, as well as the suggested cost and timeline, and a summary of how it would be useful for the end results. I shared this with the product owner to show them that I could still meet their deadlines and complete the project within budget if I included user research in the process. They appreciated that I had come up with a solution and a plan, and agreed that I could go ahead with the research.”

Results : “I conducted the user research as approved by the product owner and made sure to share my findings and insights with them so they could be involved in the process and see the value. We were able to launch the app on time and everyone was happy. For the next project, the product owner was immediately on board with user research and I didn’t have to go through the approval process again.”

The STAR framework will help you to answer behavioural questions logically and coherently, telling a well-structured story which highlights the key skills and qualities the hiring manager is looking for. It will also allow you to showcase your excellent communication skills—earning you a big tick from any interviewer. 

Use it when preparing for your next job interview, and remember: you can always turn to the STAR/AR variation when you’re talking about unsuccessful projects or learning curves. 

The STAR method is just one tool that will help you in your UX career. If you’re a newcomer to the field, you can accelerate your chances of interview success by reframing your previous experience and using it to your advantage . You’ll also want to make sure that your UX portfolio is ticking all the boxes , and that your UX CV and cover letter are well-primed to catch the hiring manager’s attention. 

• STAR method

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Using the STAR method for your next behavioral interview (worksheet included)

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The purpose of behavioral interviewing is to objectively measure a potential employee’s past behaviors as a predictor of future results. In behavioral interviews, candidates are asked to give specific examples of when they demonstrated particular behaviors or skills. Here are some example behavioral interview questions:

• Tell me about a time when you worked as part of a team to successfully execute a project.
• Do you have any experience with solving complex problems?
• What is a project that you are most proud of?
• Tell me about a time you failed.

You may notice that a couple of these questions are close-ended, meaning that in a normal every-day conversation you may respond with a simple “yes” or “no.” In a behavioral interview, it is important to practice a “yes, and…” mentality. In other words, provide context for your interviewer with an example that can help you demonstrate the depth of your skills and knowledge.

Interview Tips

When preparing your responses for a behavioral interview, you will also want to keep in mind the following:

• Focus your responses on actual behaviors and emotions. It can be tempting to say what you think will help you get the job, but bending the truth in a job interview can be risky. What you say, if not truthful, can come across as disingenuous to an interviewer, and may not match up with your application materials ( resume, CV, cover letter ) or what a referral has shared about you.
• Describe your role in past situations. When it comes to sharing your experiences with a potential employer, it is important to show ownership of accomplishments by using “I” statements. This can be especially tricky when giving examples of teamwork or collaboration, but using “we” statements can make it difficult for an employer to have a clear understanding of what your skills are. Instead, focus your response on how you contributed to the outcomes of the team efforts.
• Provide specific examples of your actions. Avoid giving answers that are too generalized. When responding to behavioral interview questions, it is important to share specific and clear examples that can give your interviewer insight to your potential as a candidate.
• Reveal your skills related to the job. Your interviewer will prepare questions that will relate directly to the responsibilities of the role. For example, if the target role requires supervision of others or working in a team-based environment, you may be asked to share examples of times when you demonstrated effective leadership or collaboration. If you are asked to share your strengths, refer to the job description to hone in on what skills are important to the role. The ability to communicate effectively, work well with others, and think creatively are a few common descriptors used in internship postings.

The STAR method

S.T.A.R. is a useful acronym and an effective formula for structuring your behavioral interview response. Let’s start by breaking down the formula:

• Situation (20%), explain the situation so that your interviewer understands the context of your example, they do not need to know every detail!
• Task (10%), talk about the task that you took responsibility for completing or the goal of your efforts.
• Action (60%), describe the actions that you personally took to complete the task or reach the end goal. Highlight skills or character traits addressed in the question.
• Result (10%), explain the positive outcomes or results generated by your actions or efforts. Here, it is important to highlight quantifiable results. You may also want to emphasize what you learned from the experience or your key takeaways.

The percentages listed in the graphic above represent the time to dedicate to each section of your story. These numbers are meant to guide you, but don’t worry about getting it exactly right! The most important thing to keep in mind is that most of your response should focus on your A ctions.

Sample response

Here is an example STAR-formatted response for the prompt, “tell me about a time when you demonstrated leadership.” Instead of responding simply with “I tutored kids in math,” provide context for your interviewer and demonstrate your skills through an engaging example.

• Situation: When I was a junior in high school, there were several students in my math class who were struggling with some of the more difficult concepts.
• Task: With an upcoming national exam, I was asked by my math teacher to start an after school session to assist the other students.
• Action: I stayed after school twice a week to review class materials and homework. I created a comprehensive study guide. I demonstrated the best methods for solving difficult problems, explained strategies that worked for me, and developed new problems to help them practice.
• Result: Our class average for the national exam was the highest it had been in over ten years, and overall the students I helped were able to develop a better understanding and appreciation for math.

Preparing your responses

When preparing examples to share in an interview, it can feel overwhelming and unrealistic to predict and prepare responses for all questions that may (or may not) come up. While the example shared above was in response to a question about leadership, it could also be adapted to questions regarding communication skills, work ethic, and time management/organization. Consider how the examples you prepare may connect to one or more question, and prepare to adapt your responses on the fly.

Start by identifying both technical and transferable skills needed within a particular role. Review the job description and role responsibilities, paying close attention to the usage and frequency of certain action verbs. Depending on the size and age of a company, you can also use Glassdoor Interview Reviews to learn about others’ experiences and find potential interview questions. Prepare 3-5 stories by creating a bulleted outline or jotting down notes using CAPD’s STAR method worksheet . It can be tempting to script or memorize certain stories, but doing so may limit your ability to adapt as needed in an interview, and can seem unnatural or disingenuous to an interviewer.

Want to learn more as you prepare?  Here are more interview tips .

Time to practice

Ready to start practicing? Schedule a behavioral mock interview with a CAPD staff member to practice your responses, receive feedback, and gain confidence before the real thing. With MIT’s Alumni Advisors Hub , you may be able to find alum from your target company who are willing to provide insight and conduct behavioral mock interviews, as well as coding or technical question prep. You can also use LinkedIn’s Interview Prep tool to receive instantaneous, AI-powered feedback on pacing, how many times you’re using filler words, and sensitive phrases to avoid.

After the interview

Take some time to reflect. What went well? What could go better next time? Jot down some notes to celebrate your wins and to help yourself prepare for future interviews.

Lastly you’ll want to email to your interviewer(s) within 24 hours to thank them for their time and reiterate your interest and excitement for the role. If you spoke with multiple interviewers, consider emailing each one individually. It doesn’t hurt to include some reasons why you think you’d be a great fit, and mention anything worth noting or revisiting from the interview. Our professional correspondence samples can help you to get started.

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How to use the STAR technique for interviews

August 3, 2023

Source: nappy/pexels

What is the STAR interview technique?

The STAR interview method is a technique job seekers can use to answer behavioral and situational interview questions.

In the realm of job interviews, a traditional question-and-answer format is often followed by hiring managers. However, there is a growing trend of incorporating behavioral interview questions, which prompt candidates to provide specific examples such as "Tell me about a time..." or "What do you do when..." or "Give me an example of...".

These behavioral interviews are designed to evaluate a candidate's suitability for the role by assessing their past performance, as it serves as a strong indicator of future success.

Facing a barrage of questions in an interview can be daunting, particularly when dealing with behavioral and situational inquiries. Luckily, the STAR method can help you in preparing for and responding to these types of questions.

In this article, we'll delve deep into the STAR interview response method, explaining its use and how job candidates can apply it to confidently navigate and ace their upcoming interview.

• What does the STAR acronym stand for?

Why is the STAR technique useful?

How to answer interview questions using the star method.

• Examples of STAR method interview questions
• Find your next role with Airswift

The acronym STAR stands for Situation, Task, Action, and Result

The STAR method is designed to help you create a cohesive story with a clear outline of how you handled and resolved a problem. In other words, your answer for each behavioral question should follow the same basic pattern.

Here is what each step in the STAR acronym represents:

Think of the STAR technique as a mental outline that helps you to stay on track when responding to behavioral interview questions. By following the outline, your answers will be more coherent, concise, and impressive to your interviewer.

Breaking down your answer into four parts can provide the interviewer with a deeper understanding of your communication skills, leadership abilities, flexibility, and ability to handle difficult situations.

Here are some of the ways the STAR interview method can be useful to job seekers

• It allows you to provide compelling answers to each question in a logical, easy-to-understand way.
• It enables you to demonstrate any technical and soft skills, qualities, and work experience to the interviewer by means of concrete, "bite-sized" examples from your past.
• It also helps you to engage your interviewer more fully by describing your qualifications within a narrative framework. In other words, it allows you to become a teller of your own story.
• Not only, is STAR useful for interviews, but it can also help you prepare cover letters and job applications in a way that highlights your strengths

Using STAR answers is extremely versatile. No matter what question the interviewer throws at you, you can almost always frame your response in terms of the STAR method. Here's just one concrete example of how you can put it all together.

Let's use "Tell me about a time when you had to use your management skills in order to complete a project on time." as an example of a STAR behavioral interview question.

In this instance, you could respond by relating the answer to a specific work situation by following the structure in the table below:

As you can see, applying the STAR interview approach doesn't have to be too complicated. However, it does require some forethought.

Here are some helpful tips to effectively answer STAR interview questions:

Provide relevant examples.

Use examples that are directly relevant to the skills and qualities the employer is looking for. Customize your answers to showcase your fit for the role.

Prepare in advance

Thoroughly review your resume and think about past experiences that align with the job requirements for the role you're interviewing for. Practice answering some common interview questions with a friend in a mock interview session. 

While having a storytelling element is important and can make your responses more memorable, be weary or straying away from the point. Stay focused and avoid providing unnecessary detail. 

Share measurable results

Whenever possible, include quantifiable outcomes to demonstrate the effect of your actions and enhance the credibility of your responses.

If needed, seek clarification

If there is any confusion about a question, it is advisable to ask the interviewer for clarification before attempting to answer.

Using the STAR format in your next interview

The STAR approach to answering interview questions is a great way to mentally outline your responses to behavioural interview questions. It allows you to demonstrate your skills and experiences, qualifications, and abilities within the framework of a story.

Here are some examples of STAR method interview questions you might be asked:

Describe a time when you had to deal with a difficult team member. How did you handle it and what was the outcome?

Describe a situation where you had to meet a tight deadline. What steps did you take to ensure you completed the task on time, and what was the result?

Can you share an example of a problem you encountered at work and how you went about solving it? What were the actions you took, and what impact did your solution have?

Have you ever faced a challenging situation with a customer? How did you handle it, and what was the end result?

Tell me about a time when you had to lead a team through a major change or transition. How did you approach the situation, and what were the outcomes?

Describe a successful negotiation you were involved in. What was your approach, and how did you ensure a positive outcome for all parties?

Have you ever had to deal with a conflict between team members? How did you address the situation, and what steps did you take to resolve it?

Tell me about a situation where you had to work with a diverse group of colleagues to accomplish a shared goal. How did you collaborate, and what were the outcomes?

Describe a time when you had to handle multiple tasks simultaneously. How did you prioritise and manage your time and what were the results?

Have you ever faced a setback or failure in a project? How did you react?

For more tips on finding a job, check out our jobseekers' guide.

Find exciting job opportunities by registering with Airswift

Of course, in order to use the STAR technique in your next interview, you first of all need to land your next interview! That's where we can help.

We are a global workforce solutions provider for the engineering and technology sectors. With over 40 years of experience in staffing and recruitment, we can help you find your next role.

Register with our jobs board today to explore open positions in locations all over the world and find your dream job.

This post was written by: Rob Jones and Firaz Hameed, Recruitment Directors at Airswift

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Human Resources | What is

What Is the STAR Method in Interviews—An Employer’s Guide

Published April 4, 2024

Published Apr 4, 2024

WRITTEN BY: Juvy Vallescas

• 1 How the STAR Method Works
• 2 Sample Questions
• 3 How to Assess Answers in the STAR Method
• 4 When to Use
• 7 Bottom Line

The STAR method, standing for Situation, Task, Action, and Result, is a structured interview framework designed to help candidates effectively answer behavioral questions. This approach outlines four critical components that individuals should incorporate into their responses to demonstrate how they’ve handled specific professional situations.

By focusing on these elements, the STAR method provides a cohesive strategy for articulating experiences during interviews, ensuring that responses are both comprehensive and relevant.

How the STAR Method Works

As an interviewer, the STAR method serves as a powerful framework to behavioral interviews that explore a candidate’s past experiences, ensuring the collection of relevant and detailed information. The method works with four key components:

• Situation: Start by requesting the candidate to outline a particular event from their past work, setting the context and background for their actions. This helps grasp the scenario, including the timing, location, and any relevant details.
• Task : Ask the candidate to specify the task or challenge they faced, focusing on their responsibilities and the problem or goal they needed to address, to gain insight into their role and duties in that scenario.
• Action: Prompt the candidate to detail their actions in tackling the task, focusing on their personal contributions, strategies, and interactions. This central aspect of the STAR method evaluates their problem-solving, decision-making, and execution, essential for assessing their capabilities and impact on outcomes.
• Result: Conclude by asking about the outcomes of their actions. This involves understanding the impact of the candidate’s actions on the situation, including successes, failures, and lessons learned. It’s an opportunity to measure the effectiveness of the candidate’s actions and their ability to drive positive outcomes.

Examples of STAR Interview Questions

To find employees you’ll love , you’d want to interview applicants and learn how they’ve handled situations in the past, offering clues on how they might perform and integrate within your team. The following are some examples of STAR interview questions designed to elicit responses that cover the situation , task , action , and result framework:

• Tell me about a time when you had to meet a tight deadline. This question seeks details about a specific situation (the tight deadline), the task at hand, the actions the candidate took to meet the deadline, and the result of those actions.
• Describe a situation where you had to work with a difficult team member. This prompts the candidate to share a scenario involving a challenging collaboration, their role in the situation, how they approached the issue, and the outcome of their intervention.
• Give an example of a goal you reached and tell me how you achieved it. Here, interviewers are looking for a clear goal (task) the candidate set, the situation surrounding that goal, the steps (actions) taken to achieve it, and the result of those efforts.
• Tell me about a time you made a mistake. How did you handle it? This question aims to understand the candidate’s ability to acknowledge errors (the situation and task), their approach to resolving the mistake (action), and the consequences of their actions (result).
• Describe a scenario where you had to persuade others to see things your way. Candidates are asked to detail a specific instance where persuasion was necessary (the situation), what they needed to achieve (the task), the strategies they used (actions), and the end result of those strategies.
• Can you provide an example of when you went above and beyond your job duties? This question looks for a particular situation where extra effort was required, what the candidate decided to do beyond their normal responsibilities (task), the steps they took (action), and the outcome of going the extra mile (result).
• Share an experience where you had to manage a project within a tight budget. It focuses on a situation involving financial constraints, the project’s goals (task), how the candidate managed resources and costs (action), and the project’s outcome with respect to the budget (result).
• Tell me about a time when you had to deal with a significant change at work. How did you adapt? This invites the candidate to explain a change-related challenge (situation), what was expected of them (task), how they adjusted or helped others to adjust (action), and the consequences of those adjustments (result).

How to Assess Answers in the STAR Method

For the interview, interviewers should prepare specific behavioral questions that align with the job requirements. Ask follow-up questions for clarity, and ensure that candidates cover all four components of the STAR method. Employers can assess responses by focusing on specific criteria within each component of the method.

Here’s how you can effectively evaluate each part:

• Situation: Assess the context and complexity of the scenario described. Try to look for details that indicate the candidate’s ability to navigate relevant and challenging situations. The clarity and relevance of the context to the role applied for can also provide insights into the candidate’s understanding of the job requirements.
• Task: Evaluate the specificity of the task described. It’s important to determine if the candidate had a clear understanding of their responsibilities and if those responsibilities align with the competencies required for the position. This indicates the candidate’s ability to identify and prioritize work objectives.
• Action: Scrutinize the actions taken by the candidate. This is a critical area for assessment, as it demonstrates the candidate’s problem-solving skills, initiative, and adaptability. Look for actions that reflect creativity, strategic thinking, and effectiveness. The level of detail provided can also show a candidate’s ability to analyze and manage tasks.
• Result: Examine the outcomes achieved. Successful results, particularly those that can be quantified or clearly demonstrated, indicate effectiveness and competency. However, employers should also consider how the candidate measures success and whether they reflect on their experiences to learn and improve.

For negative outcomes, it’s important that the candidate demonstrates learning and growth from the experience. In fact, how a candidate handles failure or setbacks can provide valuable insights into their resilience, problem-solving skills, adaptability, and capacity for personal and professional development.

During the assessment, employers should also pay attention to:

• Consistency: Responses should be consistent with the candidate’s resume and other parts of the interview. Any discrepancies might require clarification.
• Relevance: The examples provided should be directly relevant to the job the candidate is applying for. Relevant stories are more likely to indicate how a candidate will perform in the position.
• Communication Skills: How well a candidate articulates their responses using the STAR method can also reflect their communication skills, an important trait for most jobs.

When to Use the STAR Method

One of the crucial steps in hiring employees is the interview process, which should be efficient to ensure timely decision-making, reduce the time and resources spent on recruitment, and quickly secure top talent in a competitive job market. Using the STAR method of interviewing can help you achieve that efficiency.

Here are some scenarios when it’s particularly beneficial to use the STAR method:

1. Behavioral Interviewing

2. Evaluating Soft Skills

3. Understanding Problem-Solving Abilities

4. Gauging Responsibility and Accountability

5. Assessing Adaptability and Resilience

6. Determining Cultural Fit

7. In-depth Role-Specific Assessments

Benefits of Using the STAR Method

According to the Albright Experiential Learning and Career Development Center, behavioral interviewing is said to be 55% more effective at predicting future behavior or applicants. This is in strong contrast to traditional interviewing, which is said to be 10% predictive. Interviewers and applicants can both benefit from the STAR method in terms of clarity, conciseness, and predictability.

Here are the primary benefits of using the STAR method:

• Provides a clear structure: Helps standardize interviews, ensuring that candidates are evaluated on a consistent basis. This structure makes it easier to compare candidates objectively.
• Encourages detailed responses: Prompts candidates to give more detailed answers by breaking down their experiences into four components, ensuring a comprehensive overview of their actions and the outcomes.
• Improves assessment accuracy: Detailed responses provide a deeper understanding of the candidate’s skills, behaviors, and performance in real situations, leading to more informed hiring decisions.
• Enhances behavioral insight: By focusing on real-life examples, interviewers can identify patterns in a candidate’s behavior that are indicative of their future performance in similar situations.
• Assesses soft skills effectively: Enables interviewers to evaluate intangible qualities like leadership, problem-solving, and teamwork by understanding how candidates have applied these skills in practice.
• Facilitates fair evaluation: Using the same method and type of questions for all candidates helps mitigate bias and ensures a fair evaluation process based on candidates’ actual experiences and skills. Structured responses make it easier to objectively assess and compare candidates based on specific criteria, rather than on impressions or assumptions.

Frequently Asked Questions (FAQs)

What is the star method in hiring.

The STAR method is a structured interviewing technique that stands for Situation, Task, Action, and Result. It’s used to elicit detailed and relevant responses from candidates about their past work experiences and behaviors by breaking down their stories into these four components.

Why do interviewers use the STAR method?

Interviewers use the STAR method to gain insights into a candidate’s specific actions and behaviors in past situations, which helps predict their future performance in similar situations. It ensures responses are structured and comprehensive, facilitating a more objective evaluation.

Can the STAR method be used for all types of interview questions?

While the STAR method is primarily designed for behavioral interview questions, its principles can be applied to a broad range of questions to help employers gain behavioral insights, verify competencies, and evaluate cultural fit among applicants.

How does the STAR method improve the hiring process?

The STAR method improves the hiring process by providing a standardized way to evaluate candidates, reducing biases, and focusing on actual past behaviors and results. It helps in making more informed hiring decisions based on concrete examples of a candidate’s skills and potential.

Bottom Line

The STAR method has proven to be a valuable tool for organizations seeking to enhance their hiring strategies and make well-informed hiring decisions. By encouraging candidates to provide structured, detailed examples of their past experiences, the STAR method offers a comprehensive framework for evaluating their competencies, problem-solving abilities, and potential fit within the company culture.

About the Author

Find Juvy On LinkedIn

Juvy Vallescas

Juvy is a highly experienced HR and payroll software writer with over 12 years of dedicated expertise. She has a deep passion for technology and a keen understanding of the HR and payroll industry. Throughout her career, she has diligently stayed up-to-date with the latest advancements in HR and payroll software, constantly exploring new features, trends, and emerging technologies. She hopes that her in-depth knowledge and insightful analysis provide invaluable guidance to businesses and professionals seeking the most suitable solutions to streamline their HR and payroll processes.

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Acing Interviews with the STAR Method: Best Examples

As job seekers, we all know how important it is to ace an interview. It’s the moment when we get to showcase our skills, experience, and potential to a potential employer, but it can also be a nerve-wracking experience. This is where the STAR method comes in.

The STAR method is a structured technique that helps you answer interview questions clearly, concisely, and with confidence. Using this technique, you can effectively communicate your past experiences by breaking them down into four key components: Situation, Task, Action, and Result.

By using the STAR method, you can paint a picture for the interviewer of exactly what you did to overcome challenging situations, satisfy customer needs, and meet business objectives. This method lets your potential employer see your approach to problem-solving and your ability to make an impact in your work.

In this article, we will dive deeper into the STAR method and provide you with the best examples of how to apply this technique in your next interview. By the end of this article, you’ll be able to confidently answer any behavioral interview question that comes your way. So let’s get started!

Understanding the STAR Method

The STAR Method is a framework for structuring interview answers that focuses on behavioral responses. This framework has gained significant popularity in the business world because employers increasingly seek candidates with strong communication and problem-solving skills.

What is the STAR Method?

The STAR Method is an acronym for Situation, Task, Action, and Result. It is a technique that job candidates can use to provide comprehensive and structured answers to interview questions.

Situation : Describes the specific scenario in which the candidate faced a challenge or a problem to solve.

Task : Explains the responsibilities or goals of the candidate in the scenario.

Action : Details the steps taken by the candidate to address the challenge or to achieve the assigned task.

Result : Describes the outcome or result achieved by the candidate as a result of their actions.

How to use the STAR Method effectively

To use the STAR Method effectively, candidates should consider the following steps:

Understand and research the company: Identify what competencies the employer is looking for and what types of questions to expect.

Prepare examples: Choose relevant examples from previous work experience or education that demonstrate the required competencies.

Use STAR in your answer: Use the STAR Method framework to structure your answer and ensure each component of the STAR is covered.

Be concise: Control your answers by keeping them brief and answer the question with a direct response.

Make sure you demonstrate the benefit: Explain how the result you achieved contributed to the overall success of the team or company.

By following these steps, candidates can provide clear and structured responses, which help them stand out from the competition.

Benefits of using the STAR Method in interviews

Using the STAR Method during interviews offers a multitude of benefits. For starters, it allows candidates to provide specific examples of their skills and abilities, showcasing what they can bring to the table. Additionally, the STAR Method allows candidates to provide evidence of their capabilities, which can instill confidence and credibility in interviewer.

The STAR Method also creates a logical and comprehensive ‘story’ that highlights the candidate’s problem-solving abilities, initiative-taking mentality, and overall work ethic. Through this setting, the interviewer can gauge the candidate’s culture fit and ability to work under stress.

Using the STAR Method is an effective way for job seekers to ace an interview. By preparing a structured response, you can impress the interviewer with specific examples and evidence that demonstrate your competency and value to the organization.

Situation: Setting the Context

One of the most common types of behavioral interview questions is the Situation question. This type of question asks the candidate to describe a specific situation or scenario they encountered in a previous job, and how they responded to it. These questions are designed to assess the candidate’s ability to handle challenging situations and think creatively to solve problems.

Here are some tips to help you answer Situation questions effectively:

Be specific: When answering a Situation question, be sure to describe the situation in detail. This will help the interviewer understand the context and challenges that you faced.

Focus on the problem: After describing the situation, explain the problem that you were trying to solve. This will demonstrate your ability to analyze complex situations and identify key issues.

Describe your action: Once you have described the situation and problem, explain what you did to address the issue. Be sure to highlight any particular skills or expertise that you used to resolve the situation.

Emphasize the outcome: Finally, describe the outcome of your actions. Was the situation resolved? Did you achieve your goals? Be sure to explain how your actions contributed to a positive outcome.

Here are some examples of Situation questions that you might encounter during an interview:

Can you describe a time when you had to deal with a difficult customer? How did you handle the situation?

Have you ever encountered a problem that you didn’t know how to solve? Can you describe how you went about finding a solution?

Have you ever had to work with someone who had a different work style or approach than you? How did you handle the situation?

Can you describe a time when you had to work under tight deadlines? How did you manage your time and prioritize your tasks?

Have you ever experienced a conflict with a coworker or team member? Can you describe how you resolved the issue?

By following these tips and practicing your responses to Situation questions, you can demonstrate your ability to handle challenging situations and impress your interviewer with your problem-solving skills.

Task: Defining the Objective

When it comes to acing interviews with the STAR Method, one important aspect is being able to define the objective of a task. In this section, we will provide tips for answering task questions and some examples of common task questions you may encounter in an interview.

Tips for answering Task questions

Understand the task: Before you can define the objective, it’s crucial to understand the task at hand. Take the time to review the instructions and ask any clarifying questions.

Identify the end goal: What is the ultimate outcome that the task is trying to achieve? This will help you in defining the objective.

Be specific: When defining the objective, try to be as specific as possible. This helps to ensure that everyone involved in the task is on the same page.

Use action verbs: Use action verbs when defining the objective to convey action and focus on achieving the end goal. For example, “Design a new marketing campaign” instead of “Create a plan for marketing.”

Examples of Task questions

Define the objective of a project to increase sales for a new product line.

What is the objective of implementing a new customer support system?

What is the end goal of a project to launch a new product line in a new market?

Define the objective of a task to improve employee engagement within the company.

What is the objective of a project to reduce production costs by 10%?

These examples are just a few of the many task questions you may encounter in an interview. By following the tips outlined above, you can confidently and accurately define the objective of any task presented to you.

Action: Describing Your Actions

During an interview, answering the Action questions requires a well-structured and analytical approach. In this section, we will discuss some tips to help you excel in answering Action questions, some examples of commonly asked Action questions, and possible sample answers using the STAR Method.

Tips for answering Action questions

• Provide a detailed description of your actions.  You should focus on explaining the specific steps you took to handle the situation effectively. Include the decision-making process, the tools and resources you utilized, and the impact of your actions.
• Highlight your individual contribution.  Be sure to emphasize your personal efforts and responsibilities within the team in carrying out the task or resolving the issue.
• Be specific with the context of the scenario.  Elaborate on who, what, where, when, and why of the situation. This will help give the interviewer a clear understanding of the event.
• Quantify your results.  Use numbers and metrics to quantify the impact of your actions. This will give your answer more weight and demonstrate your ability to achieve tangible outcomes.

Examples of Action questions

Here are some commonly asked Action questions:

• Can you describe a situation where you had to deal with a difficult customer, and how did you resolve the issue?
• Describe a task that you had to complete with a tight deadline. How did you manage your time and ensure that the work was done on time?
• Can you tell me about a time when you had to resolve a conflict within your team? What was your role, and how did you handle the situation?

Sample answers for Action questions

Example answer: can you describe a situation where you had to deal with a difficult customer, and how did you resolve the issue.

While working as a customer service representative at XYZ Corporation, I received a phone call from an angry customer complaining about a delayed shipment. The customer was extremely frustrated and irate, and I could sense that he was ready to take his business elsewhere.

First, I listened attentively to the customer’s complaint, empathized with his frustration, and apologized for the delay. I then explained the steps that I would take to resolve the issue. I made sure to explain the details of the situation and assured him that I would personally follow up with him as soon as possible.

Next, I contacted the shipping department to find out the cause of the delay. Once I had the information, I called the customer back and gave him a detailed explanation of the situation. I informed him that the shipment would be delivered within two days, and offered him a discount on his next purchase as compensation. I also provided him with my direct contact information in case he had any further concerns.

As a result of my actions, the customer was satisfied and appreciative of my attention to the matter. He even left positive feedback about my handling of the situation on our company’s website.

Result: Highlighting Achievements and Outcomes

After showcasing your Situation, Task, and Action, it’s time to highlight the results you achieved. Here are some tips for answering Result questions:

Tips for Answering Result Questions

Use specific numbers: Employers want to see concrete evidence that you made a difference. Use numbers to quantify your achievements and outcomes, such as “increased revenue by 25%” or “reduced costs by $50,000.”

Focus on the impact: Don’t just list what you did, explain why it mattered. How did your actions contribute to the overall success of the project or organization?

Be honest: Don’t overinflate your results or take credit for something you didn’t do. It’s okay to talk about failures or challenges you faced, as long as you also discuss how you overcame them.

Use active language: Use action verbs to describe your accomplishments, such as “developed,” “implemented,” or “managed.”

Examples of Result Questions

Here are some common questions that employers might ask to hear about your results:

• What was the outcome of the project?
• Can you describe a time when you achieved a significant goal?
• How did your actions impact the team or organization?
• What results did you achieve in your previous role?

Sample Answers for Result Questions

Using the STAR method, here are some sample answers for Result questions:

Example 1: Increased Sales for a Retail Store

Situation: I worked as a sales associate at a retail store that was struggling to meet its quarterly goals.

Task: My goal was to increase sales and improve customer satisfaction.

Action: I used my social skills and product knowledge to build relationships with customers and provide personalized recommendations. Additionally, I created a discount program for loyal customers.

Result: As a result of my efforts, sales increased by 35% and the customer satisfaction rating was up by 20%.

Example 2: Streamlined Processes for a Customer Service Team

Situation: I was hired to manage a customer service team that was struggling to keep up with demand.

Task: My goal was to improve efficiency and reduce wait times.

Action: I analyzed the existing processes and identified areas that could be streamlined, such as automating certain tasks and implementing a ticketing system. Additionally, I provided training to team members on how to improve customer satisfaction.

Result: Thanks to these changes, wait times were reduced by 50% and customer satisfaction ratings increased by 25%.

By following these tips and examples, you’ll be able to confidently highlight your achievements and outcomes during your next job interview using the STAR Method.

Common Mistakes to Avoid

During a STAR method interview, candidates often make certain mistakes which can cost them the job. Here are some common mistakes that you should try to avoid:

Focusing too much on the situation or task:  Sometimes, candidates tend to focus too much on the situation or task they faced and forget to highlight their role in that situation. It is important to remember that the interviewer is more interested in your actions and the results you achieved.

Not providing enough context:  Candidates often make the mistake of assuming that the interviewer knows everything about their experience. Make sure you provide enough context so that the interviewer can understand the situation you are describing.

Failing to quantify your achievements:  Candidates tend to talk about their achievements in qualitative terms, which can be difficult for the interviewer to assess. It is important to quantify your achievements by providing numbers and statistics wherever possible.

Not being honest:  Some candidates tend to exaggerate their achievements or embellish their stories to make themselves look better. This can be a big mistake, as the interviewer may be able to see through your lies.

To avoid these mistakes and ace your STAR method interview, here are some tips:

Focus on your role:  Make sure you highlight your role in the situation or task you are describing. Explain what you did, how you did it, and what results you achieved.

Provide enough context:  Describe the situation or task you faced in detail, so that the interviewer can understand what you were dealing with.

Quantify your achievements:  Use numbers and statistics to describe your achievements wherever possible. This will make it easier for the interviewer to assess your performance.

Be honest:  Be truthful in your answers, and don’t exaggerate or embellish your stories. If you are caught lying, you may lose the opportunity to get the job.

By avoiding these common mistakes and following these tips, you can increase your chances of acing your STAR method interview. Remember to focus on your role, provide enough context, quantify your achievements, and be honest. With these strategies, you can impress the interviewer and land your dream job.

Four-Step Approach for Answering Behavioral Questions

Behavioral questions are designed to help hiring managers understand your past behavior, skills, and accomplishments in a specific situation. To successfully answer behavioral questions, it’s essential to have a structured approach that showcases your skills and expertise.

A Detailed Explanation of a Four-Step Approach

The four-step approach for answering behavioral questions involves the following steps:

• S ituation – Describe the specific situation or context in which you faced the problem or opportunity.
• T ask – Explain the task or challenge you were facing in that situation.
• A ction – Describe the actions you took to address the task or challenge.
• R esults – Share the outcomes or results you achieved through your actions.

This approach is commonly referred to as the STAR method for answering behavioral questions. It’s a proven method for crafting well-structured and convincing answers to behavioral questions.

Advice on Using the Four-Step Approach

To use the STAR method to ace your interviews, follow these tips:

• Prepare:  Before the interview, research the company, job role, and industry trends to help you anticipate the types of behavioral questions you may be asked. Think of examples where you can showcase your skills and expertise using the STAR format.
• Focus:  During the interview, listen carefully to the behavioral question and make sure you understand the specifics of the situation. Stay focused on the situation presented by the interviewer and probe for additional details if necessary.
• Structure:  Use the STAR method to structure your answer. Start with the Situation and Task, then describe the specific Actions you took and the Results you achieved. Be concise and avoid rambling or getting sidetracked.
• Highlight:  Focus on highlighting the skills and experiences that match the job requirements. Connect your answers with the job description and company goals to demonstrate your interest in the role and align your experiences with the expectations of the hiring manager.

The four-step approach provides a structured method for answering behavioral questions that highlights your skills and expertise. By using the STAR format and following the advice outlined above, you’ll be well on your way to acing your interviews and landing your dream job.

Best Practices to Master the STAR Method

As with any interview technique, mastering the STAR method takes time and practice. To help you excel in your next interview, here are some tips and strategies to help you prepare and practice using this powerful method.

Tips for Mastering the STAR Method

Understand the Situation: Before you begin answering any question, make sure you fully understand the situation you are being asked about. Take a moment to clarify any details with the interviewer before diving into your response.

Highlight Your Role: Be sure to clearly communicate your role in the situation. This will help the interviewer understand your specific contributions and the impact of your actions.

Showcase Your Actions: Use specific examples to illustrate your actions in the situation. Be sure to highlight any skills or abilities that were crucial to the success of the outcome.

Share the Results: Finally, share the outcome of the situation and the impact it had. Use metrics or specific achievements to show the interviewer the value you added.

Strategies to Help You Prepare and Practice

Build a Repository of Examples: To effectively use the STAR method, you need to have a bank of examples to draw from. Take some time to identify key experiences from your past that showcase your skills and abilities.

Practice Active Listening: Often, interview questions will provide clues or hints as to what the interviewer is looking for. Practice active listening to pick up on these cues and tailor your response accordingly.

Use a Journal: After each interview, take a moment to reflect on your performance. Write down what worked well and what could be improved. Use this feedback to refine your responses and strengthen your skills.

Get Feedback: Finally, consider asking a mentor or trusted friend for feedback on your responses. Having an outside perspective can provide valuable insights and help you improve your interview skills.

By following these tips and strategies, you can master the STAR method and ace your next interview with confidence. Good luck!

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STAR Interview Method: The Ultimate Guide

Updated: January 22, 2019

Published: December 10, 2018

A resume tells you that a candidate has the required skills and background for the open role. A cover letter confirms their interest in the position.

An interview, then, is a critical step for evaluating a candidate's critical thinking, decision-making, and interpersonal skills. Essentially, it's an opportunity to dig deeper into an interviewee's potential, and the STAR interview method is your shovel.

STAR Method

The STAR method stands for Situation, Task, Action, Results. With this behavioral interview approach, employers can find out how candidates would act in certain situations on the job based on their past experiences. Candidates' answers would describe a situation, the required task, the candidate's chosen action, and the result of that action.

To evaluate each candidate you interview fairly, you'll want to ask questions to understand how they'll perform in the role. The STAR method is a behavioral interviewing technique that can be used to gain those insights.

Interview questions using the STAR method urge candidates to tell a linear story. From this story, interviewers can identify a sense of judgment in the candidate that might not be visible in more generic skill-based interview questions.

The STAR Answer Format

Here's a bit more detail on how "STAR" answers should sound when listening to a candidate's answer.

S: Situation

Answers to STAR interview questions should first paint a picture of a problem or dilemma that the candidate ultimately solved. Interviewees can explain how the situation came about and who else was involved.

The "Task" component of a STAR answer elaborates on the candidate's role in this situation. What was he/she tasked with doing in response to the situation? Who identified this task? What was the desired result of carrying out this task?

The "Action" in a STAR answer reveals how the candidate actually approached that task, and the steps they took to solve the problem introduced in the "Situation" stage of their answer.

The "Results" included in a STAR answer should explain the outcome of the candidate's actions. Was the original problem solved? How did the candidate's results differ from the expected results?

For instance, rather than asking, "What is your greatest weakness?", a good STAR question might be, "Give an example of a goal you didn't meet and how you handled it."

Essentially, the STAR method requires a candidate to explain a prior work situation anecdotally, provide details regarding the tasks required, what actions the candidate took to achieve those tasks, and the results of the situation.

When used properly, the STAR method is extremely effective. Here, we've created a comprehensive guide on how to use the STAR method, so you can learn how to prepare to interview a candidate, and check out examples of questions to identify your best candidate.

Here's a list of 10 popular STAR interview questions. Ideally, you'll tailor them for the specific role and candidate, but you can use these for initial inspiration.

Typical STAR Interview Questions

Sense of judgment.

• Tell me about a difficult decision you've made in the last year.
• Describe a time when you set your sights too high (or too low).
• Tell me about a time when you had multiple important projects to finish and how you prioritized them.
• Can you recall an experience where you received conflicting pieces of feedback on a project? How did you address this feedback?
• Describe a time when a close colleague caused a project to suffer or fail, and how you explained this failure to the project manager.

Handling Pressure

These questions can help you reveal how well a candidate performs under various types of pressure.

• Describe a decision you made that was unpopular and how you handled implementing it.
• Describe a stressful situation at work and how you handled it.
• Tell me about a recent situation in which you had to deal with a very upset customer.
• Describe a situation where you disagreed with a superior and how this disagreement was settled.
• Tell me about a time you had to learn something you weren't familiar with very quickly.

Leadership Potential

These questions can help you reveal a candidate's leadership potential, confidence, and willingness to take the initiative on projects when they have little or no direction to start with.

• You indicated on your resume that leadership is one of your strengths. Describe an experience in which you used your leadership abilities.
• Tell me about a time when you delegated a project to others effectively.
• Can you recall a time where you had to give negative feedback to a colleague. How did you express this feedback?
• Give me an example of when you showed initiative and took the lead.
• Describe a time you had a direct report or managed a team that was being recruited to work on other projects without your consent.

Self-Awareness

These questions can reveal how much self-awareness a candidate has of his or her strengths and, more importantly, weaknesses.

• Tell me about a time you were able to successfully deal with a coworker who might not have personally liked you (or vice versa).
• Give me an example of a time when you tried to accomplish something and failed.
• Tell me about a time you were reprimanded or criticized for your performance.
• Tell me about a project that wasn't going to meet its deadline and how you minimized or confronted the consequences.
• Tell me about a time you felt you weren't being listened to, and how you made you presence or opinion known to your colleagues.

How to Format Your Interview for the STAR Approach

To successfully incorporate STAR questions into your interview strategy, there are four steps you'll need to take.

1. Make a list of role-specific STAR questions.

Start by making a list of questions applicable to the specific candidate's prior experiences, skills, and characteristics. The list of questions above can serve as general starting points, but to really delve into a candidate's specific background in relation to the role, you'll want to tailor your questions appropriately.

For instance, "Tell me about a time when you delegated a project effectively" is vague, and could lead the candidate to describing a work situation from five years ago, when really, you wanted to hear about a data-related marketing project from her last position alone. Make yourself clear, and reference a specific resume item: "I'd like to hear more about your experience as a Sr. Digital Marketing Manager at Company X. Could you tell me specifically about a time in that role when you delegated a project effectively?"

If you're using the STAR interview method, ask questions that require situation-specific answers. For instance, if you want to know about a candidate's flexibility, you might ask, “Describe a time when you put your needs aside to help a co-worker understand a task. How did you assist them?”

2. Tell candidates what you're looking for in their answers.

Not everyone agrees this step is necessary: some recruiters prefer not to explain that they're looking for situation-specific answers, to see how the candidate deals with answering the question however she wants. Some hiring managers see the benefit of being vague -- at the very least, you'll likely get a candid answer from your candidate. But other experts, like Todd Lombardi, a college relations specialist at Kulicke & Soffa Industries Inc., believes it's important to explain what he's looking for before asking a candidate any behavioral interview questions.

When Lombardi starts a behavioral interview , he details the process, telling the candidate he's looking for specific examples, names of people, dates, and outcomes.

Lombardi speaks with candidates about projects they've worked on, how their role has evolved, how they've handled deadlines or unexpected situations, and how they've coped with adversity. He asks these questions because, "Everyone's got that kind of experience."

If you don't explain what you're looking for upfront, you risk receiving an incomplete answer or confusing the candidate. If the candidate answers insufficiently, perhaps you want to offer her an opportunity to modify her answer. Say: "I'm looking for details about a specific example -- you've explained the situation and tasks required, but I'd still like to know what steps you took to complete the tasks, and what results you got from the project."

3. Know what you're looking for.

STAR interview questions are particularly helpful for determining major characteristics in your candidate, or receiving more context for potential issues you see with their resume.

For instance, let's say you ask, "Give me a specific example of a time when you sold your supervisor or professor on an idea or concept. How did you convince them? What was the result?"

When you ask STAR questions, you should know what you're looking for in a candidate's answer. In the question above, it shouldn't matter too much what the candidate's idea was -- instead, you're looking for the candidate to display a high level of assertiveness, confidence, and good decision-making skills.

Regardless of how the candidate answers, take note of how the candidate demonstrated -- or didn't demonstrate -- those characteristics. They're more important than how the situation played out.

If you're not sure what you're looking for when you ask a candidate STAR questions, consider what's missing from the candidate's resume. If the candidate's resume reflects skills tied to analytics, but you're fearful the candidate lacks the creativity necessary for the role, ask a question regarding innovation. When the candidate answers, take note of whether she mentions original ideas she offered. Essentially, work backward -- consider what information you want from the candidate, and then figure out how to phrase it in an appropriate behavioral interview question.

Sara DeBrule, our Global Marketing Recruitment Team Lead at HubSpot, recommends working to identify "the candidates who have taken the time to understand the business challenge, and are able to position themselves as the solution."

DeBrule explains, "It's obvious when a candidate has read up on the STAR interviewing technique because they are able to tell a linear story about the ways they are able to successfully impact [the company] in the desired way for the role."

Even if a candidate hasn't had the exact experience necessary for the role, the applicant should still be able to draw parallels between past experiences and how those experiences would translate to future success in the role. Ultimately, DeBrule says she aims to uncover whether a candidate focuses on results, seeks out industry knowledge and trends, has influence over her coworkers in order to work as a team player, and pursues new opportunities for growth.

If you're stuck on what constitutes a good answer to a behavioral interview question, check out our behavioral interview article to get some ideas.

4. Remain open-minded.

Each candidate has completely different life and work experiences, all of which contribute to unique and sometimes unexpected answers to STAR behavioral interview questions.

It's important to remain open-minded. You want to build a team with diverse employees, each of whom bring new and different ideas and past experiences to the table -- if a candidate answers differently than you'd expected them to, it doesn't mean they've answered wrong.

"At the end of the day, I'm trying to understand a candidate's ability to tell their story of impact -- how they've impacted businesses in the past, and how they're going to impact [our company] in the future," Sara DeBrule explains.

Remember, these STAR interview method questions should be used sparingly and wisely -- asking ten in a row will only confuse you and your candidate. Instead, you should mix behavioral interview questions with more standard interview questions, especially during a first-round interview. Allow a candidate to warm up with a few standard questions, before diving into any STAR behavioral ones.

Use some of these STAR interview questions in your next interview to ensure you're providing as many opportunities as possible for the candidate to demonstrate how she can help your company succeed. Hopefully, behavioral interview tactics will help you create candid, insightful, and useful conversations with job applicants.

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Are you having difficulty answering interview questions in a concise manner? When interviewing, how can you share your accomplishments without appearing boastful? How can you demonstrate to the interviewer that you are the best candidate? As we all know, job interview questions can be stressful at times, but some are more difficult to answer than others. When ranked by difficulty level, behavioral questions would probably rank first for most people. 

If this is also the case for you, you will be delighted with the STAR method. Situation, Task, Action, and Result are the four pillars of the STAR acronym. Preparing for behavioral interview questions and situational interview questions can be accomplished using the STAR interview method. By answering interview questions this way, you will be able to provide concrete examples of your experience and skills for the job without sounding boastful. The following STAR method examples will assist you in preparing clear and concise responses.

Throughout this article, we will take a look at what is the STAR method , as well as 30+ of the most common STAR interview questions and answers that can be encountered during behavioral interviews.

STAR Method Interview Questions: Tips and Sample Answers

• Questions about the STAR Method
• Question about Problem-Solving

Question about Teamwork

Questions about self-management skills, questions about creativity thinking skills, questions about time-management skills, questions about communication skills, how to answer star interview questions, questions about star method, 1. what does star stand for explain it..

A STAR is an acronym for Situation, Task, Action, and Result.

• Situation: Give details about the situation and your example.
• Task: Outline your responsibilities in that situation.
• Action: Describe how you resolved the problem.
• Result: Explain the outcome of the actions you took.

A STAR interview method (Situation, Task, Action, and Result) offers a straightforward format for structuring your responses. Using this technique of interviewing, you will have the ability to tell your story in a simple, straightforward manner by outlining the Situation, Task, Action, and Result of the situation. It is particularly helpful to use this strategy when answering a competency-based question in a job interview. By keeping these four components in mind, you are much more likely to provide the interviewer with a concise, compelling narrative of what you have accomplished.

Sample Answer:

During my time at my last employer, I was eager to advance into the position of a senior software engineer as soon as possible, so that I would have a better grasp of the technology. ( Situation ) Having been there for over two years, I set a target of completing my goal in three years. So I only had a year to achieve it. ( Task) During this period, I worked diligently to enhance my skills and knowledge, as well as take on more challenging projects. Even though I had no prior experience with such projects, I tried to deliver superior quality. ( Action ) My supervisor finally put me at ease and I got promoted within period of six months of setting that goal. ( Result )

2. Can you tell me about one of your proudest professional accomplishments?

This question allows employers to determine whether you have the skills and work ethics they are looking for and if your attitude fits into their culture. Choosing your greatest achievement will demonstrate what is important to you, and how you achieved it will reveal your work style. You will be able to convey both your hard and soft skills in answering this question.

• Take pride in your work, but don't flaunt your accomplishments. When answering, be sure to provide examples and explain your thought process.
• Your reply to the interview should be pragmatic and reflect your approach to success and hard work, and make sure you sound down to earth.
• It is recommended that you use the STAR method to structure your answer for clarity.

During my last employment, our technology development team had to let go of one of our colleagues due to relocation. (Situation) His role was to lead the iOS development of the app. No one else on the team had experience developing apps for iOS. Since I had developed iOS apps in the past, I volunteered to take the lead on the app development process. (Task) Together with the other team members, I worked on creating and troubleshooting the new application. (Action) It took me 40 days to complete the development ahead of schedule. As of now, it has over 220 positive reviews in the iTunes Store, offering the company another revenue stream. (Result)

Question about Problem Solving

1. when have you been faced with a challenging situation what solution did you come up with.

Interviewers ask this question to find out how you handle challenges in the workplace. Take a moment to think about the last time you faced a challenge and overcame it. You may also discuss an experience that has helped you learn more about your craft and improve your performance.

Sample Answer

I was working on a project with my team, and one of our team members decided to quit the team in the middle of the project due to personal reasons. ( Situation ) I know that in any case, I had to finish the project to keep the organization's reputation intact. ( Task ) However, I went to the other member and we agreed to divide the remaining work equally. We went above and beyond to complete the tasks until we reached our goal. ( Action ) Despite the tight deadline, we were able to complete the project on time. ( Result )

2. When was the last time a client asked you for the impossible? What was your approach to explaining this to them?

As part of the interview process, the interviewer may ask how you deal with difficult clients so they can gain a deeper understanding of your client service skills. With this question, you will be evaluated specifically on your problem-solving skills, interpersonal skills, and ability to deal with stress and diffuse tense situations.

A client asked for a complex feature to be delivered within an unrealistic timeframe. ( Situation ) I had to explain the challenges and limitations of the project and suggest a more feasible approach. ( Task ) I made sure to listen carefully to the client's requirements and concerns, explained to them the technical challenges involved, and highlighted the risks of rushing the development process. ( Action ) The client appreciated my transparent communication, agreed on a more realistic timeline, and the project was completed successfully within the new timeline. ( Result )

3. Have you ever had to correct a mistake made by a superior? What was your approach to that situation?

The interviewer wants to know how you would handle a potentially uncomfortable situation with a superior. Explain your thought process and the action you would take in response to this question. Ensure that your answer demonstrates your professional approach to the potential employer.

Sample Answer 

I identified a mistake made by my superior in a software project. ( Situation ) I took the task upon myself to correct the mistake and communicate the issue to my superior. ( Task ) Firstly, I reviewed the code and identified the issue in detail. Then, I discussed the mistake with my superior in a professional and respectful manner, providing evidence and suggesting possible solutions. ( Action ) My superior acknowledged the mistake and appreciated my input. Together, we corrected the issue and implemented necessary changes to prevent similar mistakes in the future. The project was completed successfully with improved quality. ( Result )

• Software Dev
• Data Science

4. How do you cope with sudden workplace changes?

The purpose of asking this question is to learn more about how you cope in a fast-paced, ever-changing work environment. Interviewers may want to know that you are confident and poised as you face these challenges. They may also be interested in hearing how you have used those skills in a previous role.

As a software developer, I have faced sudden workplace changes in the past multiple times. ( Situation ) I cope with sudden workplace changes by following a few key strategies. ( Task ) Firstly, I assess the impact of the change and the tasks that need to be completed. Next, I communicate with my team members and seek their opinions and suggestions to better adapt to the changes. I also stay organized by breaking down my tasks into smaller manageable units and prioritizing them accordingly. Finally, I remain flexible and adaptable to adjust to the new situation. ( Action ) By following these strategies, I have been able to cope effectively with sudden workplace changes and ensure that my work is completed efficiently and effectively. ( Result )

1. Has there ever been a conflict between you and a co-worker? What solutions did you come up with?

When handling such behavioral questions, it is essential to be careful. Collaboration and the ability to resolve conflict can increase productivity and foster a more pleasant working environment. It is therefore necessary for you to clearly describe the conflict and how you resolved it in your answer. It is important for you to be respectful and not bad-mouth the co-worker no matter how enraging the situation was. The outcome should be clearly stated.

Once, a team member thought my method of tackling a project was incorrect. The way he came across sounded harsh to me. ( Situation ) Having to cooperate on this project was going to be a challenge, and the person wasn't too thrilled about the idea, to be honest. While explaining something to them, they would often interrupt me. ( Task ) I chose not to get mad at them but instead politely asked them if they had any other suggestions that might work. They shared their thoughts, and we discussed them as a team. They gave us a better idea and we decided to go with it as a team. ( Action ) As a result, we recorded better results. We also sorted out our misunderstanding in the process and we became good friends. ( Result )

2. When was the last time you worked with another department to complete a project?

Often interviewers ask these questions when cross-functional teamwork is a critical component of their work environment. Among the teamwork skills you want to remember are active listening, communication, conflict management, developing consensus, encouraging others to pull their weight, and so on.

At my previous company, we had the C-suite of Marketing and Operations, Creative Services, the Content and Communications department, and Consumer Insights.  ( Situation ) We had to work with them to understand the business requirements better for developing new software applications. Collaboration across departments was an integral part of our work all of the time.  ( Task ) We came up with a plan to meet on a weekly basis to discuss bigger projects and then collaborate throughout the rest of the week based on our needs.  ( Action ) In all, the set-up proved to be excellent and helped to ensure the smooth progress of the project at every stage. ( Result )

3. Do you have any strategies for dealing with coworkers who are too incompetent or unwilling to cooperate?

Many employers ask about your experience handling difficult coworkers in order to assess how well you handle them. It is important to be respectful while answering this. You may be asked if you are a team player who can work well with others or if you enjoy any type of interpersonal relationship. It is common for organizations to look for people who can cope with difficult situations and are able to remain calm in the midst of them.

  Sample Answer: 

As a client support specialist, I and my coworker were responsible for contacting clients to verify login information.  ( Situation ) Unfortunately, we miscommunicated how the client list should be divided up between the two of us. Originally, I thought I would get in touch with clients with names A through K; and my colleague hoped to get in touch with clients with names L through Z. We were not on the same page regarding this and it caused confusion amongst us. It also caused confusion and frustration for our clients as we contacted them twice. ( Task ) As we both expressed our frustrations with one another, we both admitted that we misheard one another. For future projects like this, I suggested using a color-coded spreadsheet that represented who would work with what clients.  ( Action ) The new system has been working well for us since this incident, and we have not had any similar issues. ( Result )

1. Do you ever have to make unpopular decisions? What did you do?

The downside of managing or leading involves making decisions that not everyone agrees with. It is important to tell the interviewer that although you made a decision to press forward, you were very careful to communicate with the other employees and even increase their support.

When I was working at my previous job, I was assigned to supervise a small team of coworkers for a huge project. (Situation)

Since the project was huge, it could significantly impact the company's reputation, and it needed to be completed quickly. (Task)

Due to time constraints, we were unable to complete the project during the week, so we decided to work on Saturdays to finish it by guaranteeing incentives to my team for their hard work. As soon as I broke the news of overtime work to my coworkers, they complained and developed resentment against me.  But I assured them of proper incentives and made them understand why it was important to gain that deal. (Action)

As a result, my team was convinced and they onboarded to complete the project and we even successfully managed to acquire new clients. Additionally, my team was rewarded for their work with incentives and due recognition. At the end, everyone was happy. (Result)

2. Can you tell me about a time when you disagreed with your manager and how you resolved the matter?

Basically, this particular question is designed to test the level of communication skills you have. Interviewers are looking for several qualities in your response, including emotional maturity, validity, loyalty, and responsibility.

There was once a disagreement between me and my manager over the best way to assist an intern. (Situation)

To avoid confronting him in front of everyone, I spoke off the floor with him instead. I explained my concerns about his behavior openly and honestly. (Task)

During the course of the conversation, it became apparent that there had been a simple misunderstanding. (Action)

A disagreement with my colleagues taught me the importance of communication to prevent bigger problems. (Result)

3. Have you ever persuaded someone to do something?

Interviewers use this question to assess your ability to persuade. You will be asked to describe specific situations and actions in which you were able to influence others.

During my previous job as a software developer, I noticed that one of my colleagues was not following the best practices for code documentation. (Situation)

It was important to me that we maintain consistency in our team's code quality and documentation, so I needed to persuade my colleague to change his approach. (Task)

I approached my colleague and explained my concerns about the lack of documentation in his code. I also highlighted the benefits of maintaining high-quality code and how it could save time in the long run. To persuade him, I shared some best practices, provided examples, and offered to assist him with any questions or concerns he may have had. (Action)

My colleague was initially hesitant to change his approach, but after listening to my suggestions and seeing the benefits, he agreed to improve the documentation in his code. As a result, the code quality improved, and we were able to collaborate more efficiently on future projects. (Result)

4. Do you have experience motivating others? What steps did you take to achieve this?

The purpose of this question is to determine whether you are capable of working in a team environment and motivating your coworkers. Being able to influence others around you will help you fit in well with any team. Do not forget to mention the result of your motivation.

During my last position, a member of my team was never fully committed to the project thereby impacting their deliverables. (Situation)

It took conscious effort on my part to visit their desk every morning in order to understand what they were going through and motivate them. (Task)

They opened up to me about their problems and how they were unable to focus due to lack of confidence. I motivated them consistently by highlighting how their skills were crucial for the project we were working on and provided regular feedback on their progress. (Action)

As time went on, they began to express their opinions and suggest original, creative ideas during staff meetings. They felt valued and recognized which boosted their self-confidence and at the end, things worked well for our team too. (Result)

1. When was the last time you had to be highly strategic to achieve a goal?

In asking this question, the interviewer is interested in learning how you deal with priorities as well as the ability to work under pressure. A key work competency for individual contributors and managers alike is the ability to prioritize confidently in the face of the incapacity to complete all tasks.

Since my job involved a number of competing priorities, it was often very challenging to determine what was most critical and urgent in order to carry out my duties. ( Situation ) My manager and I worked out a scale for judging the importance and urgency of a task so that it's clear what should take the highest priority from the start. ( Task ) Priority was given to things that are both important and urgent (IU). Next was important and not urgent (INU), followed by urgent and not important (UNI), and lastly not important and not urgent (NINU). I received requests from my manager labelled as IU, INU, UNI, and NINU when the rating system was in use. ( Action ) Due to this prioritization rating system, my overall productivity increased considerably over the past year. ( Result )

2. Tell us about a time you failed. Have you learned anything from this experience?

If the interviewer specifically asks for a work-related example, try to recall a long-gone incident that is related to your job role. It is best to choose a story in which something significant didn't go according to plan as a result of your actions (or lack of actions)—not something more trivial.

Early in my career as a software developer, I was tasked with developing a new feature for a web application. ( Situation ) I was responsible for developing the feature within a specific timeline and ensuring that it worked seamlessly with the existing application. ( Task ) I approached the task with enthusiasm and started coding immediately. However, I realized after a few days that my code was not working correctly, and I was unable to identify the source of the issue. Realizing my mistake, I reached out to my supervisor and explained the problem. He was able to help me debug the code and identify the issue. ( Action ) Unfortunately, because of the time it took to debug the code, we missed the deadline for the feature's launch. I learned that I should have approached the task more systematically, taking more time to plan and test my code before starting to code. ( Result )

3. Can you recall your first job? How did you learn the ropes and adapt to your new environment?

By asking this question, the interviewers want to know how you work with individuals who have different personalities, and how you motivate individuals to become personally invested in the job or project beyond just a paycheck. Their interest is in seeing how you cope with job-related challenges and learning from them.

My first job as a software developer was at a small software development company. I was fresh out of college and eager to apply my skills in a professional setting. (Situation) My task was to develop a new feature for an existing web application, which required me to learn the company's coding standards and work processes. (Task) To learn the ropes, I spent the first few days observing and asking questions about the company's coding practices and processes. I also familiarized myself with the codebase by reading the existing code. Once I had a good understanding of the company's work processes and coding standards, I started working on the new feature. I made sure to communicate regularly with my supervisor and colleagues, asking for feedback on my code and how I could improve it.  (Action) Through my hard work and dedication, I was able to complete the new feature on time and to the satisfaction of my supervisor and colleagues. (Result)

1. When was the last time you took charge and demonstrated initiative to manage a situation?

Interviewers ask this question to determine if you are a self-starter with a strong desire to innovate. Whether you put your best effort into something out of your own desire, not out of obligation.

Recently, I was working on a project that had a tight deadline. As we approached the deadline, we realized that there were some missing requirements that had not been addressed. ( Situation ) My task was to take charge of the situation and ensure that we could meet the deadline by addressing these missing requirements. ( Task ) I took the initiative to convene a meeting with the project team and stakeholders to discuss the missing requirements. During the meeting, I asked questions and took notes to ensure that everyone was on the same page. After the meeting, I identified the tasks that needed to be completed and assigned them to the team members. I made sure to provide regular updates to the stakeholders, keeping them informed of our progress. ( Action ) Through my proactive approach, we were able to address the missing requirements and meet the project deadline. The stakeholders were pleased with our work and appreciated our efforts to keep them informed. ( Result )

2. Tell us about a situation in which you used logic or data to make a recommendation.

Employers usually ask this question so they can assess your critical thinking skills, including your ability to handle unexpected obstacles. The hiring manager often values employees who are able to apply logic to determine the most appropriate course of action in various situations. You can demonstrate your problem-solving skills by providing concrete examples of how you could fit into an organization.

  Sample Answer

During my tenure in my previous organization, I analyzed datasets daily to research competitor strategies. ( Situation ) The monthly sales of significant competitors increased by 5% during a high-traffic month, which deviated substantially from our forecasts at the time. ( Task ) With updated market research and key historical data, I determined our competitor analytics model would produce more accurate forecasts going forward. ( Action ) With multiple tests of each adjustment, I was able to increase our forecast accuracy by 20%. ( Result )

3. When was the last time you set a goal and achieved it?

Specifically, the interviewer is trying to get a sense of your ambitions and initiative by asking this question. It is likely that the hiring manager is attempting to determine if you have the ability to achieve the goals you have set for yourself. It might be a good idea to emphasize your planning skills in an effort to show what you are capable of and distinguish yourself from other candidates.

As a software developer, I wanted to improve my skills in a specific programming language that I had only a basic knowledge of. (Situation) My task was to set a goal to improve my skills in this programming language and then achieve that goal through dedicated practice. (Task) To achieve my goal, I started by setting a specific and measurable target for my improvement. I then identified online resources and practice exercises that would help me achieve my goal. I dedicated a specific amount of time each day to practising my skills in the programming language, and I tracked my progress regularly to stay motivated. (Action) Through my dedication and consistent effort, I was able to achieve my goal and improve my skills in the programming language significantly. I felt a great sense of accomplishment and was proud of myself for achieving this goal. (Result)

4. Describe a time when you failed to meet a client's expectations. What steps did you take to deal with the situation?

Candidates are often challenged with this question since it forces them to talk about failure. Interviewers aren't just interested in how you failed; they are also interested in why you failed. Most of the time, the answer lies in the circumstances and the blame game that follows. Are you accountable for not meeting a deadline? Or is it all the fault of others? It is important to answer respectfully and not to be a part of the blame game.

At my current job, I have both a dotted line manager and a direct line manager to work with. As a result of an urgent firefighting request made by my dotted line manager, I had to interrupt my primary project in order to meet that request. ( Situation ) Although my direct line manager approved it, it put me behind my primary delivery deadline. I eventually resolved the firefighting issue and completed my primary project despite having been delayed for over a week, leading to frustration with this client. ( Task ) Upon discussing this with my direct line manager, we agreed to include contingency buffers in future projects to enable me to divert to the dotted line department if necessary. ( Action ) Also, I talked with my dotted line manager about the possibility of training someone else so that I wouldn't have to handle these kinds of situations on my own. ( Result )

1. Describe a situation in which you exceeded your duties for a job or task.

In asking this question, interviewers want to know that you will go the extra mile when possible, specifically in ways that will benefit them and their team. Further, this question shows interviewers whether or not you're motivated and if you simply settle for "good enough" rather than striving for greatness.

Having been promoted to a senior software developer in my last role, I was in charge of leading a major client's project. The client requested a particularly unique feature that would normally take a month to complete but I had to finish it in three weeks.  ( Situation ) Since it was my first project post-promotion, I agreed to complete this. Afterwards, I realized that it would take me a while to finish it and make it of high quality. ( Task) Right away, I contacted the client and requested an extension by providing a detailed presentation on why it would take longer., which they generously granted. With my extensive research and regular follow-ups, I was able to work with the team and make sure the wireframes were created for the website/app and finalized. ( Action ) The project was completed and delivered before the extended deadline. However, I learned to manage my time more efficiently and to never overpromise on something that I am unable to deliver. ( Result )

2. Is there any time you have been under a lot of pressure at work? What did you do in response?

Interviewers use this question to determine how you cope with various stressful workplace situations. This means you should emphasize your skills and use real-life examples to demonstrate your competence. 

Sample Answer-

During my previous job as a software developer, we had a tight deadline for a project that had to be delivered within a month. ( Situation )  As a part of the team, I was responsible for developing a complex module that required a lot of coding and debugging. ( Task ) To deal with the pressure, I broke down the project into smaller achievable tasks and created a schedule with daily and weekly goals. I worked on the most important and time-sensitive tasks first and then delegated some of the less critical tasks to junior developers in the team, which helped to reduce my workload. I also communicated regularly with my team leader to keep him informed about my progress and any potential issues that may arise. ( Action ) By managing my time effectively, I was able to complete the module on time and deliver it to the team leader for review. The team leader was impressed with my ability to work well under pressure, and the module received positive feedback from both the team leader and the client. ( Result )

3. Employees are sometimes overburdened by their employers. Have you ever felt overwhelmed by work? What did you do in this situation?

An interviewer uses this question to determine if you are capable of handling heavy workloads and high volumes. Your well-prepared answer would demonstrate your maturity and ability to work beyond your contracted hours when necessary. A prospective employer wants to know how you handle tough situations.

The latest version of our product, which was released last year, was incredibly buggy. ( Situation )  As a member of the front-line customer support team, the first two weeks after the release probably were one of the most challenging times for me. The line was always crowded with people waiting. In the course of the two weeks, you ended one call just to begin another, and I did not stop at all during that time. ( Task ) However, I knew that it was a temporary situation, that the engineering team was working hard to fix the bugs, and that a critical update was on its way. So, I patiently took part in supporting the clients along with coordinating with the engineering team regarding the release updates. ( Action ) The release with bug fixes happened exactly after 2 weeks and the customer support team survived the tough period, and things returned to normal afterwards. ( Result )

1. Steps to prepare your STAR interview response

• Make sure your response is relevant to the job description. Consider what skills and qualities are most important for the role and how they relate to your position, then choose stories that demonstrate these qualities.
• Pick a few examples that are both strong and versatile. Prepare a few stories you can tweak and adapt for different questions based on your experiences.
• To ensure your answer feels natural and comfortable, practice it in a mirror or mock interview before the interview.
• Embrace the opportunity to show how your contribution made a difference. Include the EXACT results of your actions, use numbers and data to support your claim, and mention what you learned from the experience.

To put it simply, behavioral interview questions are based on how you would likely behave if you were faced with a certain situation in the future. A behavioral interview, along with a coding test and a technical interview, will be used by the hiring manager to determine if your past performance can assist you in putting your best foot forward in your new role, as well as determining if you have what it takes to succeed there. 

A concise way of answering behavioral questions is through the STAR method. In short, the STAR method stands for Situation, Task, Action, Result, and it helps you create a story that's easy to follow and has a clear conflict and resolution. In sharing your stories, make sure you specify a situation, task, action, and result, and emphasize skills and abilities most relevant to the job. You may be asked to share non-work-related examples, so think about challenges you have overcome personally.

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How to Use the STAR Interview Response Method

STAR: Situation, Task, Action, Result

What is the star interview response method, star key concepts, how to prepare for an interview using star, examples of interview questions and answers using star, frequently asked questions (faqs).

Are job interviews challenging for you? Do you struggle to give concise answers to interview questions? Are you unsure how to share your accomplishments during an interview without sounding boastful? What's the best way to let the interviewer know that you're the right candidate for the job?

The STAR interview response method can help make the process easier. Using this method of answering interview questions allows you to share concrete examples of how you successfully handled situations at work to show that you possess the experience and skills required for the job you’re interviewing for.

Read below for a detailed description of the STAR interview response technique and examples of how to best use it.

Key Takeaways

• STAR stands for situation, task, action, result.
• Each concept in the STAR acronym is a step that candidates can use to respond to interview questions.
• By following all four steps, applicants can provide comprehensive answers to interview questions.

STAR stands for  S ituation,  T ask,  A ction,  R esult. Using this strategy is particularly helpful in response to  competency-focused questions , which typically start with phrases such as, "Describe a time when..." or, "Share an example of a situation where...."

Jon Marchione / The Balance

The STAR interview response method is a way of answering  behavioral interview  questions. Behavioral interview questions are questions about how you have behaved in the past. Specifically, they are about how you have handled certain work situations.

Employers using this technique analyze jobs and define the skills and qualities that high-level performers have exhibited in that job. Since past performance can be a good predictor of the future, interviewers ask these questions to determine whether candidates have the skills and experiences required to excel in the job. 

For example, employers might be looking for proof of problem-solving skills, analytical ability, creativity, perseverance through failure, writing skills, presentation skills, teamwork orientation, persuasive skills, quantitative skills, or accuracy.

Examples of  behavioral interview questions  include the following:

• Tell me about an occasion when you had to complete a task under a tight deadline.
• Have you ever gone above and beyond the call of duty?
• What do you do when a team member refuses to complete his or her quota of the work?

Some interviewers structure their questions using the STAR technique. However, job seekers can also use the STAR interview method to prepare for behavioral interview questions.

STAR is an acronym for four key concepts. Each concept is a step the job candidate can take when answering a behavioral interview question. By following all four steps, the job candidate will provide a comprehensive answer. The four steps referenced in the acronym are the following:

Situation:  Describe the context within which you performed a job or faced a challenge at work. For example, perhaps you were working on a group project, or you had a conflict with a co-worker. This situation can be drawn from a work experience, a volunteer position, or any other relevant event. Be as specific as possible.

Task:  Next, describe your responsibility in that situation. Perhaps you had to help your group complete a project within a tight deadline, resolve a conflict with a co-worker, or hit a sales target. 

Action:  You then describe how you completed the task or endeavored to meet the challenge. Focus on what you did rather than what your team, boss, or co-worker did. 

Instead of saying, "We did XYZ," say, "I did XYZ.") 

Result:  Finally, explain the outcomes or results generated by the action taken. It may be helpful to emphasize what you accomplished or what you learned.

Since you won’t know in advance  what interviewing techniques  your interviewer will be using, you’ll benefit from preparing several scenarios from the jobs you’ve held.

Make a list of the job qualifications. First, make a list of the skills and/or experiences that are required for the job you're applying for. It may help to look at the job listing and similar job listings for indications of the required or preferred skills/qualities. You can then  match your qualifications to those listed in the posting .

Create a list of examples. Then, consider specific examples of occasions when you displayed those skills. For each example, name the  situation, task, action, and result .

Match your skills to the job. Whatever examples you select, make sure they are as closely related to the job you’re interviewing for as possible.

Prepare a response. For each example, prepare a brief response:

• Describe the situation (2-3 sentences).
• Explain your task (1-2 sentences).
• Describe the action you took (2-3 sentences).
• Share your result (2-3 sentences).

You can also take a look at  common behavioral interview questions and try answering each of them using the STAR technique.

Tell me about a time you had to complete a task within a tight deadline. Describe the situation and explain how you handled it.

Example answer.

While I typically like to plan out my work in stages and complete it piece by piece, I can also achieve high-quality work results under tight deadlines. Once, at a former company, an employee left days before the deadline of one of his projects. I was asked to assume responsibility for it, with only a few days to learn about and complete the project. I created a task force and delegated work, and we all completed the assignment with a day to spare. In fact, I believe I thrive when working under tight deadlines.

What do you do when a team member doesn't complete their share of the work?

When there are team conflicts or issues, I always try my best to step up as team leader if needed. I think my communication skills make me an effective leader and moderator. For example, one time, when I was working on a team project, two of the team members got embroiled in an argument, both refusing to complete their assignments. They were both dissatisfied with their workloads, so I arranged a team meeting in which we reallocated all the assignments among the team members. This made everyone happier and more productive, and our project was a success.

Tell me about a time you showed initiative on the job.

Last winter,   I was acting as an account coordinator, supporting the account executive for a major client at an ad agency. The account executive had an accident and was sidelined three weeks before a major campaign pitch.

I volunteered to fill in and orchestrate the presentation by coordinating the input of the creative and media teams. I called an emergency meeting and facilitated a discussion about ad scenarios, media plans, and the roles of various team members in relation to the presentation. 

I was able to achieve a consensus on two priority ad concepts that we had to pitch and on related media strategies. I drew up a minute-by-minute plan of how we would present the pitch. Based on our discussions, the plan was warmly received by the team. The client loved our plan and adopted the campaign. I was promoted to account executive six months later. 

How can you share examples of your achievements during a job interview?

One of the best ways to share your accomplishments with an interviewer is by telling a story . When answering questions, share a description of what you did and how you achieved a positive outcome. This way, you’re showing the interviewer what you’re able to do rather than just telling them you can do the job.

What can you do when you can’t think of an answer to an interview question?

When you’re asked a challenging question, use the STAR interview technique to respond. Think of something you did at work related to the question, then explain how you handled the situation and what the outcome was. 

MIT.edu. “ Using The STAR Method for Your Next Behavioral Interview .”

CareerOneStop. “ Types of Interviews .”

Case.edu. " STAR Strategy Examples ."

The University of New Mexico. “ STAR Method Interview Prep .”