resume example for remote customer service

Remote Customer Service Resume Example

Resume Examples

Common Tasks & Responsibilities
Top Hard & Soft Skills
Action Verbs & Keywords
Resume FAQs
Similar Resumes

Common Responsibilities Listed on Remote Customer Service Resumes:

Respond to customer inquiries via email, phone, and chat
Resolve customer complaints and issues in a timely and professional manner
Provide product and service information to customers
Process orders, returns, and exchanges
Maintain accurate customer records and update databases
Collaborate with other departments to ensure customer satisfaction
Identify and escalate priority issues to management
Participate in training and development programs to improve skills and knowledge
Meet or exceed performance metrics, such as response time and customer satisfaction ratings
Continuously seek opportunities to improve processes and procedures for better customer service.

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Remote Customer Service Resume Example:

Provided exemplary customer service to 90+ customers per month, resulting in a 25% improvement in customer satisfaction ratings
Proactively identified and resolved customer inquiries within one business day, leading to an increase in cost-savings of 37%
Collaborated with product improvement teams to identify and recommend new and innovative products, leading to a 10% increase in revenue
Skilled at successfully troubleshooting customer inquiries, resulting in a 70% first-call resolution rate
Developed and implemented customer education program to improve customer service experience, which was recognized in customer feedback and led to a 20% overall increase in customer satisfaction ratings
Provided customized solutions for individual customer needs, resulting in a 40% reduction in repeat customer service inquiries
Trained and mentored 14 new customer service representatives, developing their skills and helping them excel in their roles
Streamlined customer service process through innovative use of online portals, which led to a cost reduction of 30%
Liaised with internal product development team to implement effective customer service strategy, resulting in 10% decrease in customer complaints
Excellent verbal communication skills
Strong written communication skills
Exceptional customer service skills
Proficient problem-solving abilities
Advanced troubleshooting skills
Accurate data entry
Knowledgeable in customer service protocols
Excellent organizational skills
Adept in multitasking
Able to think proactively
Superb interpersonal skills
Ability to learn quickly
Excellent time management skills
Proficient in customer service software
Ability to work independently
Exceptional computer skills
Attention to detail
Familiarity with company products
Ability to work well under pressure
Positive and empathetic attitude
Communication

Top Skills & Keywords for Remote Customer Service Resumes:

Hard skills.

Customer Relationship Management (CRM) Software
Technical Troubleshooting
Multitasking and Time Management
Communication Skills (Written and Verbal)
Conflict Resolution
Data Entry and Management
Sales and Upselling
Knowledge of Company Products and Services
Email Management and Etiquette
Social Media Management
Chat and Messaging Support
Call Center Software and Equipment

Soft Skills

Communication and Interpersonal Skills
Empathy and Customer Service Orientation
Problem Solving and Troubleshooting
Time Management and Prioritization
Adaptability and Flexibility
Attention to Detail and Accuracy
Active Listening and Feedback Incorporation
Patience and Tolerance
Conflict Resolution and Negotiation
Multitasking and Handling Pressure
Positive Attitude and Enthusiasm
Technical and Computer Skills

Resume Action Verbs for Remote Customer Services:

Communicated
Collaborated
Prioritized
Streamlined
Facilitated
Coordinated
Investigated

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resume example for remote customer service

Resume FAQs for Remote Customer Services:

How long should i make my remote customer service resume, what is the best way to format a remote customer service resume, which keywords are important to highlight in a remote customer service resume, how should i write my resume if i have no experience as a remote customer service, compare your remote customer service resume to a job description:.

Identify opportunities to further tailor your resume to the Remote Customer Service job
Improve your keyword usage to align your experience and skills with the position
Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Remote Customer Services:

Remote customer service, customer service representative, customer service associate, customer service specialist, customer support specialist, customer service coordinator, customer success associate, customer service executive.

• Managed about 60 calls daily, resolving 85% of issues during the first call
• Decreased return rate by 20% resulting in significant savings
• Provided back-end support to the sales team, helping to increase sales by 10%
• Coordinated logistics for local trade shows, attracting over 1000 attendees per event
• Increased revenue by 15% by upselling and cross-selling products
• Decreased average order completion time by 25% by optimizing the order-tracking system
• Handled over 50 calls daily, maintaining a high customer satisfaction rate of 95%
• Drove a 10% increase in customer retention rate through proactive problem-solving
• Improved team productivity by 20% by implementing a new CRM system

5 Remote Customer Service Resume Examples & Guide for 2024

Your remote customer service resume should prominently feature your ability to communicate effectively across various digital platforms. Highlight your experience with email, chat, and video calls that demonstrate your prowess in virtual interaction. Showcase your self-discipline and time-management skills; these are critical for success in a remote customer service role. Your resume must convey that you can handle customer inquiries efficiently while working independently.

All resume examples in this guide

Resume Guide

Designing your remote customer service resume: best practices, optimizing your remote customer service resume experience section, remote customer service resume skills: showcasing both hard and soft skills, detailing your education and top remote customer service certifications on your resume, choosing the right remote customer service resume summary or objective, extra sections to include in your remote customer service resume, key takeaways.

One notable resume challenge faced by remote customer service professionals is effectively communicating their ability to manage and resolve customer issues independently, in a remote environment. Our guide can assist by providing specific strategies and examples on how to highlight relevant skills and experiences that demonstrate self-motivation, problem-solving abilities, and proficiency in using digital communication tools, which are integral to remote customer service roles.

Dive into our comprehensive guide to crafting a standout remote customer service resume:

Discover remote customer service resume samples that have secured positions at top-tier companies.
Master the aesthetics of your resume layout for maximum impact.
Strategically present your achievements and skills across various resume sections.
Convey to recruiters why you're the perfect fit for the job.

Upload your resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

Choose a legible, professional font for your remote customer service resume, such as Arial or Calibri.

Essential components for your general counsel resume:

Header: Feature your name prominently. If you have a notable degree or certification, append it next to your name. Include contact details, a link to your portfolio, and a concise headline.
Summary or Objective: Align your professional trajectory and standout achievements with the desired role.
Experience: Craft concise bullet points, highlighting tangible successes and contributions.
Skills: Showcase them throughout your resume and consider a dedicated sidebar for emphasis.
Education & Certifications: Reinforce your credibility and demonstrate your commitment to the industry.

What recruiters want to see on your resume:

Proven experience in remote customer service roles, demonstrating proficiency with telecommunication tools.
Exceptional communication skills, including written, verbal, and listening, along with the ability to communicate effectively across different time zones.
Strong technical troubleshooting abilities and familiarity with common remote support software.
Demonstrated ability to manage difficult or emotional customer situations patiently and professionally.
Evidence of self-motivation and the ability to work independently without direct supervision, showing strong time management and organizational skills.
Resume Icons
Resume Margins

Your resume's experience section should resonate with your accomplishments while aligning with the job's demands. Here's how:

Highlight significant career moments, and back them up with relevant skills.
Analyze the job description to address both basic and advanced requirements.
If you have unrelated roles, consider a separate section, but emphasize transferable skills.
Avoid listing roles from over a decade ago unless they showcase your trajectory, especially for senior roles.
Illustrate how your contributions enhanced the team or company, linking challenges to solutions.

Review how seasoned remote customer service professionals have crafted their experience sections, emphasizing their contributions.

Provided remote customer service support to clients of XYZ Solutions, resolving an average of 50 inquiries per day.
Assisted customers in troubleshooting technical issues with software products, resulting in a 20% reduction in support ticket backlog.
Collaborated with the product development team to gather customer feedback and suggest improvements, leading to the implementation of several user-requested features.
Delivered exceptional customer service as a Remote Customer Support Specialist at ABC Corporation, managing a high-volume workload and maintaining a 95% customer satisfaction rate.
Resolved complex billing issues, resulting in a 15% reduction in customer payment disputes.
Developed and conducted training sessions for new hires, enhancing their product knowledge and reducing onboarding time by 30%.
Served as a Remote Customer Service Associate at DEF Services, handling customer inquiries via phone and email, ensuring timely resolutions and maintaining a response time of under 24 hours.
Identified opportunities to upsell products during customer interactions, resulting in a 10% increase in sales revenue.
Acted as a liaison between customers and the technical support team, effectively conveying and documenting customer issues to facilitate efficient problem resolution.
Provided remote customer support for EFG Solutions, specializing in troubleshooting mobile application issues and guiding customers through step-by-step resolutions.
Implemented a proactive customer outreach strategy, resulting in a 30% reduction in repeat support requests.
Collaborated with the development team to test and provide feedback on beta versions of new software releases, ensuring a seamless user experience upon launch.
Managed a diverse range of customer inquiries and complaints as a Remote Customer Service Representative at GHI Corporation, consistently achieving a first-call resolution rate of 85%.
Assisted customers in navigating the company's online portal, resulting in a 25% increase in self-service usage.
Contributed to the development of a comprehensive knowledge base, documenting frequently asked questions and providing solutions for common issues.
Offered expert-level technical support for JKL Technologies as a Senior Remote Customer Support Specialist, assisting clients with complex software configurations and troubleshooting.
Led a team of remote support agents, providing guidance and training to improve their problem-solving skills and ensure consistent service quality.
Collaborated with the product management team to prioritize and implement customer-requested enhancements, resulting in a 15% reduction in customer churn.
Acted as a primary point of contact for customer inquiries and technical assistance at MNO Solutions, delivering prompt and accurate resolutions to maintain high customer satisfaction.
Participated in the development and execution of a customer feedback survey, resulting in actionable insights that were instrumental in product improvements.
Collaborated with cross-functional teams to address complex customer issues, ensuring timely resolution and minimizing escalations.
Provided remote customer service support for PQR Corporation, handling inbound calls and emails, and processing customer orders with a focus on accuracy and efficiency.
Assisted customers in troubleshooting hardware and software issues, resulting in a 20% reduction in product return rates.
Participated in company-wide training programs to enhance knowledge of new products and technologies, enabling effective support delivery.
Served as a Technical Customer Support Specialist at STU Technologies, providing remote assistance to customers in configuring and troubleshooting network devices and software applications.
Collaborated with the engineering team to identify and resolve underlying product issues, resulting in a 30% improvement in first-call resolution rate.
Developed and maintained a comprehensive troubleshooting guide for common customer issues, streamlining support processes and reducing average handling time.
Managed customer inquiries and provided remote technical assistance as a Remote Support Engineer at VWX Solutions, specializing in cloud-based software applications.
Collaborated with the product development team to identify and prioritize bug fixes and feature enhancements based on customer feedback, resulting in improved product stability and usability.
Delivered personalized training sessions to enterprise clients, ensuring successful adoption and utilization of the company's software solutions.

Quantifying impact on your resume

Include the number of customers you've interacted with on a daily or weekly basis to demonstrate your ability to handle significant workload.
List the percentage of customer issues you resolved in the first contact, highlighting your efficiency and problem-solving skills.
Mention the number of customer service platforms (email, chat, phone) you've mastered, showing your versatility in communication tools.
State how much customer satisfaction improved during your tenure (in percentages), demonstrating your impact on customer experience.
Specify the number or percentage of returned customers you managed to retain, which shows your skills in customer retention.
Provide the number of support tickets you handled per week or month to show your productivity and time management skills.
Detail any reduction in average resolution time under your care (in minutes or hours), indicating your efficiency and commitment to quick service.
Note the volume of positive customer feedback or high review ratings received to prove your effectiveness in providing exceptional customer service.

Strategies for candidates with limited resume experience

Lack of extensive experience doesn't mean you can't make a strong impression. Here's how:

Thoroughly understand the role's requirements and reflect them in key resume sections.
Highlight transferable skills and personal attributes that make you a valuable candidate.
Use the resume objective to articulate your growth vision within the company.
Emphasize technical alignment through relevant certifications, education, and skills.

Remember, your resume's primary goal is to showcase how you align with the ideal candidate profile. The closer you match the job requirements, the higher your chances of securing an interview.

Job Shadowing on Resume
Can I Leave a Job I was Fired From Off my Resume

Boost your resume by focusing on the practical aspects of each job requirement. While it's good to have job-related keywords on your resume, ensure they're backed by action verbs and quantifiable data. This gives recruiters a clear picture of your remote customer service professional journey.

Your remote customer service resume should show recruiters your range of skills. List the tools and software you use (hard skills) and how they fit into your daily tasks. But don't stop there. Share the personal traits (soft skills) you've gained from your experiences. Here's how:

Showcase three top career achievements.
For each achievement, mention a hard and a soft skill you used.
Highlight unique skills that set you apart.
Discuss how your skills improved the workplace or team culture.

Check our list for popular hard and soft skills in the industry.

Top skills for your remote customer service resume

Customer Service

Troubleshooting

CRM Software Proficiency

Technical Support

Data Entry Skills

Product Knowledge

Communication Technology

Microsoft Office Suite

Conflict Resolution

Time Management

Communication

Active Listening

Problem Solving

Multitasking

Adaptability

Positive Attitude

Decision Making

Don't go all over the place with your skills section by listing all keywords/ buzzwords you see within the ad. Curate both hard and soft skills that are specific to your professional experience and help you stand out.

Your education section can reflect a variety of skills and experiences relevant to the position.

List post-secondary qualifications, noting the institution and duration.
If you're currently studying, mention your expected graduation date.
Exclude qualifications unrelated to the role or industry.
If relevant, delve into your educational background, especially if it was research-intensive.

Including both relevant education and certifications on your remote customer service resume can set you apart. It not only showcases your qualifications but also your commitment to the profession.

When listing these on your remote customer service resume, make sure to:

Highlight degrees and certificates relevant to the role.
Mention the awarding institution for credibility.
Include the start and end dates, or if the education/certification is ongoing.
If relevant, incorporate a few keywords from the job advert within the description of the certification or degree.

If you have additional certifications not directly related to the role, consider placing them towards the end of your resume. This way, they can be viewed as personal interests rather than core qualifications.

For a quick update, check out our list of popular remote customer service certifications curated by the Enhancv team.

Best certifications to list on your resume

List your degrees in reverse order, starting with the newest. A recent PhD or unique field could set you apart.

Cum Laude on Resume
Continuing Education on Resume

The top section of your resume is pivotal. It should encapsulate your alignment with the job, your unique skill set, and your professional expertise.

Both the resume summary and resume objective can serve this purpose:

Use the resume objective to spotlight your current achievements and future aspirations. Highlight how you envision your growth in the prospective role.
Opt for the resume summary to succinctly present your most relevant professional highlights. Aim for brevity, ideally within five sentences.

Ultimately, these sections offer a glimpse into your professional persona and the unique value you bring.

Resume summary and objective examples for a remote customer service resume

Seasoned professional with 10+ years of experience in the finance sector, offering a strong track record in improving customer satisfaction. Known for leveraging analytical skills and proficiency in CRM software to resolve complex issues while maintaining high quality standards.

Dynamic professional bringing an extensive background in retail, now eager to apply transferable skills in the remote customer service industry. Skilled in conflict resolution and problem-solving with a keen ability to multitask and manage time effectively.

Accomplished sales executive with over 15 years of experience, seeking to translate proven track record of revenue growth into the remote customer service field. Fluent in advanced communication tools, with a reputation for exceptional customer relationship management.

Prolific healthcare manager pivoting into remote customer service, bringing a deep understanding of patient care needs and excellent interpersonal skills. Expert in using data-driven approaches to enhance customer experience and satisfaction.

Ambitious recent graduate looking to build a career in remote customer service. Firm believer in putting customer satisfaction first, with strong communication skills and proficiency in various virtual collaboration tools. Eager and ready to learn, with an aim to provide top-notch customer support.

Motivated individual seeking entry-level remote customer service position. Possessing strong technical acumen and excellent problem-solving abilities, with a commitment towards fostering positive customer relations. Determined to leverage these skills to boost customer satisfaction consistently.

What should you do if you happen to have some space left on your resume, and want to highlight other aspects of your profile that you deem are relevant to the role?

Add to your remote customer service resume some of these personal and professional sections:

Passions/Interests - to detail how you spend both your personal and professional time, invested in various hobbies;
Awards - to present those niche accolades that make your experience unique;
Publications - an excellent choice for professionals, who have just graduated from university or are used to a more academic setting;
< a href="https://enhancv.com/blog/volunteering-on-resume/"> Volunteering - your footprint within your local (or national/ international) community.
Your resume's layout should be both visually appealing and content-rich.
Emphasize achievements that resonate with the job's requirements.
Detail your skills, both technical and interpersonal, with real-world examples.
Ensure the top section of your resume provides a clear snapshot of who you are and what you offer.
When detailing experience, focus on tasks, actions, and their outcomes.

Looking to build your own Remote Customer Service resume?

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Remote Customer Service Representative Resume Example & Writing Guide

Updated December 25, 2023
Published August 16, 2023

Do you want to learn more about how to write a Remote Customer Service Representative resume? You can use this Remote Customer Service Representative resume example to write your own resume, making it stand out from the competition.

As a Remote Customer Service Representative, your main responsibility is to provide excellent support and assistance to customers from the comfort of your own home or preferred remote location. You’ll interact with customers via various communication channels such as email, chat, or phone calls, addressing their inquiries, resolving issues, and ensuring a positive experience.

Your role involves listening to customers, empathizing with their concerns, and providing accurate information about products, services, or policies. You’ll troubleshoot technical problems, process orders, handle returns, and escalate complex issues when necessary. Strong communication skills are essential as you’ll need to convey information clearly and effectively while maintaining a friendly and professional demeanor.

Your goal is to leave customers satisfied and confident in the company’s support, fostering loyalty and contributing to the business’s overall success. Time management and the ability to work independently are crucial, as you’ll be responsible for managing your workload and adhering to established performance metrics.

In a Remote Customer Service Representative resume, it is important to include relevant work experience, educational background, and key skills that align with the job you are applying for. Highlighting notable achievements, certifications, or industry recognition can make your resume stand out to potential employers. This article will provide essential tips and insights on crafting a compelling Remote Customer Service Representative resume showcasing your qualifications, expertise, and achievements, increasing your chances of landing the job.

Remote Customer Service Representative Resume Example

Below, you will find an example resume for a Remote Customer Service Representative job. Remember, this is just an example. While it can provide valuable insights into structuring and formatting your resume, we strongly encourage you to customize it to highlight your unique skills, experiences, and qualifications.

Christopher Davis

Results-driven Customer Service Representative with [X] years of experience delivering exceptional support to customers across diverse industries. Proven track record of resolving inquiries, maintaining high customer satisfaction, and exceeding performance targets. Skilled in effective communication, problem-solving, and utilizing remote tools to deliver top-notch service. Adept at multitasking and collaborating within virtual teams to achieve organizational goals.

Remote Customer Service Representative

Successfully handled a high volume of customer inquiries through email, chat, and phone, resolving issues promptly and ensuring customer satisfaction.
Collaborate with cross-functional teams to address complex technical problems, leading to a 20% reduction in escalations.
Consistently meet and exceed KPIs, maintaining an average customer satisfaction rating of 95% over the past year.

Customer Support Specialist

Provided exceptional customer support for a range of products, addressing inquiries, processing orders, and assisting with returns.
Conducted in-depth product knowledge training for new team members, contributing to a 30% reduction in onboarding time.
Implemented efficient documentation practices, resulting in a 15% increase in issue resolution speed.

Customer Service Associate

Assisted customers in person and over the phone, handling inquiries, troubleshooting issues, and processing transactions.
Demonstrated strong problem-solving skills by resolving complex customer concerns, resulting in a 25% decrease in unresolved cases.
Collaborated with colleagues to streamline processes, contributing to a 10% improvement in overall team efficiency.

Bachelor of Arts in Communication

Excellent written and verbal communication
Customer-focused problem-solving
Remote communication tools (email, chat, phone)
Technical troubleshooting and issue resolution
Time management and multitasking
Team collaboration and cross-functional coordination

How to Write a Remote Customer Service Representative Resume

In today's rapidly evolving work landscape, remote opportunities are becoming more prevalent, and one role that's gaining prominence is that of a Remote Customer Service Representative. As companies embrace remote work, the demand for skilled professionals who can provide exceptional customer support from afar is on the rise.

To land your Remote Customer Service Representative position, your resume must stand out. Let us guide you through the key elements of crafting a compelling resume that showcases your expertise and boosts your chances of securing that remote role.

1. Crafting a Captivating Summary

Your resume summary is your first chance to make a lasting impression. Tailor it to showcase your skills, experience, and enthusiasm for remote customer service. Highlight your ability to maintain high customer satisfaction levels, effectively use remote communication tools, and thrive in a virtual team environment. For instance:

"Results-driven Remote Customer Service Representative with 4+ years of experience delivering exceptional support through email, chat, and phone. Proven track record of exceeding KPIs, resolving complex issues, and collaborating effectively in remote teams."

2. Showcase Relevant Work Experience

Detail your previous roles in customer service, emphasizing accomplishments that demonstrate your remote capabilities. Mention instances where you've successfully resolved customer issues through remote channels and highlight any improvements you've made to remote customer support processes. For example:

"Managed a remote customer service workload of 150+ inquiries daily, consistently achieving a 95% customer satisfaction rating through prompt resolution and empathetic communication."

3. Emphasize Technical Proficiency

As a Remote Customer Service Representative, your proficiency with remote communication tools is crucial. Mention specific tools you're adept at using, such as email platforms, live chat systems, and ticketing software. This shows your potential employer that you can seamlessly navigate remote work requirements. Consider something like:

"Skilled in utilizing remote communication tools, including Zendesk and Slack, to provide efficient and effective customer support across various channels."

4. Highlight Soft Skills

Working remotely demands excellent time management, self-discipline, and collaboration skills. Showcase instances where you've demonstrated these attributes in your previous roles. Here's an example:

"Demonstrated exceptional time management skills while handling a high volume of customer inquiries, resulting in a 20% reduction in average response time."

5. Quantify Your Achievements

Using quantifiable achievements adds credibility and impact to your resume. Include specific numbers, percentages, or metrics that illustrate your contributions and successes. For instance:

"Contributed to a 30% reduction in onboarding time by conducting thorough product knowledge training sessions for new remote team members."

6. Mention Remote Work Experience

If you have prior remote work experience, highlight it. Describe how you maintained productivity, stayed motivated, and effectively communicated in a remote setting. This can set you apart as someone accustomed to the challenges and benefits of working remotely.

By following these strategies and tailoring your resume to the unique demands of a Remote Customer Service Representative role, you'll present yourself as a standout candidate. Remember, the key is to showcase your ability to provide exceptional customer support while thriving in a remote environment. With a well-crafted resume, you'll be well on your way to landing your ideal remote job in customer service.

Related : 10 Customer Service Associate Skills and How to Develop Them

Resume Keywords

In today's competitive job market, Applicant Tracking Systems (ATS) play a crucial role in the initial screening process. These systems help employers manage and streamline the influx of resumes they receive.

Strategically incorporating relevant keywords is essential to ensure your resume catches the eye of both ATS and hiring managers. By tailoring your resume to align with the specific job you're applying for, you increase your chances of advancing to the next stage of the hiring process.

Why Keyword Inclusion Matters

When you submit your resume online, it often goes through an ATS before a human ever sees it. ATS scan resumes for specific keywords that match the job description. Incorporating these keywords enhances your chances of passing this initial screening and ensures that your resume lands in front of the hiring manager.

Tailoring your resume to include these keywords demonstrates your suitability for the role and indicates that you've done your homework and understand the company's requirements.

Top 10 Customer Service Representative Resume Keywords:

Customer Service: Showcase your core competency by including variations of this keyword, such as "Customer Support" or "Client Relations."
Communication Skills: Highlight your ability to convey information effectively, whether written or verbal.
Problem-Solving: Emphasize your knack for identifying and resolving customer issues promptly and efficiently.
Empathy: Demonstrate your capacity to understand and address customer concerns with empathy and care.
Multi-Channel Support: Mention your proficiency in handling customer inquiries through various communication channels like email, chat, and phone.
Technical Troubleshooting: Highlight your aptitude for diagnosing and resolving technical problems to ensure customer satisfaction.
Remote Work: If relevant, describe your experience and success in working remotely, indicating your adaptability and self-discipline.
Time Management: Showcase your ability to handle a high volume of inquiries while maintaining responsiveness and meeting deadlines.
Team Collaboration: Highlight your experience in collaborating with cross-functional teams to deliver comprehensive customer solutions.
KPI Achievement: Describe how you've consistently met or exceeded Key Performance Indicators (KPIs) related to customer satisfaction, response times, or issue resolution.

Tailoring for Success

When applying for a specific Customer Service Representative position, review the job description and company values carefully. Choose the keywords that best align with the role and incorporate them seamlessly throughout your resume. Use variations of the keywords to ensure natural language and enhance your resume's visibility to both ATS and hiring managers.

Remember, crafting a customized resume with the right keywords is your key to passing the initial ATS screening and making a strong first impression on potential employers. It's not just about showcasing your skills – it's about demonstrating that you're the ideal fit for the company's needs.

Related : Customer Service Interview Questions & Answers

Additional Resume Keywords

Here are 30 more additional Remote Customer Service Representative resume keywords that can help optimize your resume for Applicant Tracking Systems (ATS) and increase your chances of getting noticed by potential employers:

Virtual Customer Support
Online Communication
E-commerce Assistance
Digital Problem-Solving
Remote Collaboration
Telecommuting
Virtual Call Center
Telephonic Support
Remote Ticketing Systems
Online Query Resolution
Web-based Customer Interaction
Video Conferencing
Remote Customer Engagement
Live Chat Expertise
Work-from-Home Productivity
Distance Customer Assistance
Remote Service Channels
Virtual Customer Care
Remote Resolution Specialist
Online Escalation Handling
Remote Customer Feedback
Remote CRM Management
Digital Customer Relations
Self-Motivated Remote Worker
Remote Customer Interaction
Cloud-based Support
Virtual Customer Experience
Remote Customer Retention
Online Satisfaction Metrics
Telecommute Team Collaboration

When tailoring your resume, be sure to integrate a combination of these keywords that best align with the specific job you're applying for. By showcasing your expertise in remote customer service using relevant keywords, you'll enhance your resume's visibility to both ATS and hiring managers, ultimately increasing your chances of securing your desired Remote Customer Service Representative position.

Related : Service Desk Cover Letter Examples & Writing Guide

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Remote Customer Service resume example

Are you looking for a remote position as a customer service representative?

Then you need to create a persuasive resume that showcases key skills like communication, positivity, and problem-solving.

Find out how to highlight your skills and experience using our handy writing guide and remote customer service resume example below.

Resume templates

Remote Customer Service Resume Example

From the Remote Customer Service resume example above, you can see the kind of information your resume will need to include, and the layout you will need to create for an easy-reading experience.

The rest of this guide will show you how to apply this format to your own unique situation, and create a resume that will attract the best employers in your industry.

Remote Customer Service resume layout and format

If you want to get noticed in the job market, you have to pay attention to the format and layout of your resume.

Essentially your resume needs to look highly polished, and provide hiring managers with an easy reading experience.

Use these resume formatting tips to get a head start on this.

Formatting your resume

Length: Recruiters often see hundreds of resumes per day – so keep yours under 2 pages in length, if you want to ensure it gets read in full.
Font & readability : Readability is the name of the game when it comes to your resume. Ensure yours is a dream to read by using a simple clear font, and breaking the text up with plenty of bullet points and short paragraphs.
Layout & Structure: Hiring managers should be able to skim through your resume easily and pinpoint the information they want quickly. To help them do this, organize the page into clear sections with bold headings and dividing borders. The design should be clutter-free and professional-looking, with a calm color scheme.
Photos: Although it’s not mandatory to include a photo on your resume in the United States, it may be a good idea to do so in certain regions and industries where it is preferred.

Quick tip: Achieving a professional look for your resume can be difficult and time-consuming. If you want to create an attractive resume quickly, try our quick-and-easy Resume Builder and use one of their eye-catching resume templates.

Resume layout

Add the following sections when you write your resume .

Name and contact details – Add to the very top of your resume to introduce yourself and make it super-easy for recruiters to get in touch.
Resume summary – Reel hiring managers in with an “elevator pitch” style paragraph which sums up your suitability for the job.
Skills section – A short and sharp list of your most important skills, that can be quickly skim-read.
Work experience – List your previous jobs (from newest to oldest) detailing the skills learnt and applied in each.
Education – List your qualifications and professional training.
Additional info – If it helps your application, you can add an extra section for things like hobbies and interests.

Here’s what to include in each part of your resume.

Contact Details

Add your name and contact details to the header of your resume, so that anybody reading can easily see how to contact you.

Name and profession title
Cell phone number – or any number you are easily reachable on
Location – Add your local area such as Washington or San Diego – not your full address as that will take up too much space.
Email address – Use a professional looking address.

You can add a link to your LinkedIn profile if you have one – you do not need to include personal details like date of birth or religion.

Remote Customer Service Resume Summary

Now it’s time to get into the real content of your resume, starting with the summary.

Your resume summary is a short paragraph at the top of the document, and its jobs is to catch the eye of hiring managers by summarizing all your skills and knowledge that are most important to the roles you are applying for.

How to create a resume summary that will excite recruiters:

Keep it short: To effectively capture a recruiter’s attention, it’s crucial to keep your resume summary brief and to the point, limiting it to 4-7 lines as this provides enough detail without overwhelming them at this early stage.
Tailor to target jobs: To mirror your target jobs, scrutinize the job description and include as many relevant skills as possible in your resume.
Avoid using cliches: You may be a “ team player who always give 110%” but generic phrases don’t tell employers much about you in reality – stick to factual information.

Remote Customer Service resume summary example

What to include in your remote customer service resume summary.

Summary of your experience: Summarize the type of work you have done in the past and the benefits you have delivered for the organizations you worked at.
Relevant skills: Incorporate your highly relevant skills for Remote Customer Service jobs to exhibit your suitability as soon as your resume is opened.
Qualifications: If your job requires any qualifications such as a professional course or a college degree, mention it briefly in your summary.

Quick tip: Choose from hundreds of pre-written summaries across all industries, and add one to your resume with one-click in our quick-and-easy Resume Builder . All written by recruitment experts and easily tailored to suit your unique skillset and style.

Core skills section

Sitting just underneath your resume summary, your core skills section gives recruiters 4-10 of your most in-demand skills in just a glance.

As Remote Customer Service jobs may get hundreds of applications, this is a great way to stand out and quickly grab hiring managers’ attention.

It should be made up of 2-3 columns of bullet points and highlight attributes that are hyper-relevant to the jobs you are aiming for.

Best skills for your Remote Customer Service resume

Multi-channel Communication – Communicating effectively and professionally with customers through various channels, including phone, email, chat, or video.

Active Listening – Actively listening to customer needs, concerns, and feedback, and providing appropriate responses and solutions.

Customer Service – Providing exceptional customer service, addressing customer inquiries, and resolving issues promptly and effectively.

Problem Resolution – Analyzing customer problems, identifying root causes, and offering creative solutions while maintaining a positive customer experience.

Empathy and Patience – Demonstrating empathy towards customers, understanding their frustrations, and maintaining a calm and patient demeanor throughout interactions.

Multitasking and Prioritization – Managing multiple customer inquiries simultaneously, handling various tasks, and prioritizing effectively to ensure timely resolution.

Technical Proficiency – Navigating computer systems, software applications, and customer service tools to efficiently assist customers and document interactions.

Conflict Resolution – Effectively resolving conflicts and handling difficult customer situations in a professional and courteous manner.

Quick tip: Our quick-and-easy Resume Builder contains thousands of in-demand skills for every profession that can be added to your resume in seconds – saving you time and greatly improving your chances of landing job interviews and getting hired.

Work experience

Once you’ve hooked the hiring manager with your summary, you can really blow them away with you work experience.

List your previous jobs from newest to oldest to show the impact you made at each organization.

If you have years of experience, you can leave out some of the older jobs , and if you have little/no experience, you can bulk this section up with voluntary work and college placements.

Structuring your jobs

Your job description probably includes tons of information, so it’s vital to organize it well when writing about it on your resume.

Structure your jobs as like the example below to make skim-reading easy for recruiters and hiring managers.

Job outline

To provide context to your jobs, begin each job with a concise summary of the organization, your role within it, and the main objectives of your position.

Key responsibilities

Then delve into the detail of your job by listing out easy-to-read bullet points which show how you apply your skills in the workplace.

Tailor these bullet points to focus on the skills and knowledge that are required in the jobs you are applying for.

Key achievements

Finish each role by highlighting some impressive achievements you made whilst in the role.

Anything that benefited the employer can be included from making financial savings, to winning new customers.

Quantify your achievements with facts and figures if you can, e.g. “reduced call wait time by 10%”

Example job for Remote Customer Service resume

Provide outstanding remote support to clients through phone, email, or online chat platforms, for a firm that has served working-class families since 1951 with life, supplemental health, and accident insurance products.

Key Responsibilities

Convey correct and considerate information about company products, services, operations as coherently as possible.
Assist in placing orders, tracking shipments, and determine the best course of action of resolving billing issues.
Liaise with the IT department in troubleshooting and offering guidance concerning various technical defects.
Record interactions and transactions accurately in the CRM system/other designated tools.

Quick tip: Create impressive job descriptions easily in our quick-and-easy Resume Builder by adding pre-written job phrases for every industry and career stage.

Education section

Towards the bottom of your resume, add your education section.

Here you should list your professional qualifications and academic record, such as high school diplomas or college degrees.

If you have lots of work experience, you can keep this section brief (because recruiters will be more interested in your career. If you have little/no experience then you should bulk this section up with plenty of detail.

Additional information

If you have anything else to add which is relevant to the jobs you are applying for, the additional info section is the place to add it.

Perhaps you have a hobby which involves relevant skills, or maybe you have some awards or publications worth mentioning.

Writing your own winning Remote Customer Service resume

Writing a Remote Customer Service resume can be challenging but following the steps above will ensure that you land plenty of interviews.

Good luck with your job search!

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Remote Support Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the remote support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

Identify suspected defects and engage development teams to assist in resolution
Review diagnostic information to assist in isolation of a problem cause (which could include, assistance interpreting traces and dumps)
Deliver remote troubleshooting and analysis assistance for installation (or re-installation), usage and configuration questions
Answer, evaluate, and prioritize requests for assistance from clients experiencing problems with software, networking, hardware and other computer-related topics
Provide answers for general usage and operation questions as well as problem determination/problem source Identification
Collaborate with other support centers and business units to provide seamless problem resolution
Analyze technical problems and provide solutions by email or phone involving the use of existing techniques or tools
Responsible for reviewing IS alarms, alerts and connectivity status each day and respond according
Responsible for accepting and reviewing BAS service calls (sites with remote connections) given by the Resource Coordinators. Provide resolution or detailed information for field technician ( service or contracting )
Responsible for performing BAS remote diagnostics checks and troubleshooting
Performs remote digital inspection on approved sites
Prepares for on-site inspection and repairs by remotely inspecting BAS and providing a detailed report of outstanding issues and discrepancies to others
Provides remote customer and technician support
Documents work by completing paperwork on each job, including daily time, progress, and duration; and maintaining files
Provide direction and mentoring on a daily basis for all Remote Support Engineers and develop and manage training plans for new engineers
Recognize opportunities for shift-left and service improvement initiatives and develop and champion delivery
Drive continuous improvement in working practices and quality of customer support
Perform annual performance appraisals for all Remote Support Engineers
Communicate with colleagues in a professional and courteous manner at all times, providing technical support in a customer focused way
Work collaboratively as part of the global Remote Support Team
Ensure that a knowledge base of past issues encountered is consulted and maintained up to date (Service Now Knowledge Management)
Ability to organize and prioritize team workflow and to meet established timeframes set out by the department manager
Ability to handle multiple site outages, restore service and minimize impact to the affected staff
Experienced in remote customer support including wireless LAN access, VPN, DSL, and Cable services
Ability to communicate effectively both orally and in writing and to establish and maintain cooperative working relationships
Ability to exercise independent judgment consistent with department guidelines\standards
Knowledge of Windows environment and computer hardware and software at an intermediate or advanced level including some networking experience
Knowledge of common computer applications (i.e.: Microsoft Word, Excel, PowerPoint, Access & Project, Windows, Visio, etc.)
Experience with retail IT support environments, fast paced organizations and scheduling employee travel across global locations
Experience supporting multi-faceted IT environments; such as laptops, desktops, scanners, printers, telephones, server, networking devices, ISP and telecoms providers and day to day desk side support activities
Experienced in supporting senior level executive

15 Remote Support resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, remote hardware server support resume examples & samples.

Resolve hardware related Technical Service requests on IBM Power Servers
Provide action plans remotely to clients or to field CE to resolve technical issues
Act as interface with IBM onsite support personnel as needed to deploy action plans to resolve client issues
Engage next level of support, recommend improvements to Product Quality or technical support tools, procedures or processes
Strong Excellent Oral and written communication skills
Excellent problem solving skills, logically and analytically minded
Having the desire to tackle complex problems
Above exceptional motivation to develop a deep technical career
Team collaboration
Deep server hardware knowledge
Knowledge of German, French, Spanish, Italian is considered an advantage
At least 6 months experience in Server technology

Backup & Recovery Remote Technical Support Resume Examples & Samples

Performing in international software support delivery processes and environments
Willingness to work Sunday to Friday in swing/night shifts – EMEA prime shift
Willingness to travel if requested
English & Arabic fluent (both written and verbal), with neutral accent and excellent language comprehension
Italian proficiency and fluency (both written and verbal) with neutral accent and excellent language comprehension
College Technical degree and/or experience in relevant field
Sound problem determination and troubleshooting skills
Previous knowledge in Storage HW/SW environment and/or Networking; previous experience with IBM Spectrum Protect (formerly TSM) is a plus
Experience in BACKUP & RECOVERY solution
German OR French OR Italian OR Spanish proficiency and fluency (both written and verbal) with neutral accent and excellent language comprehension

Lead-remote Technical Support Resume Examples & Samples

You will be required to answer calls/stay available for answering calls for the entire duration of the given shift
You will be required to answer frontline voice calls from IBM's high value/critical business customers to create incident tickets
Required to handle inbound calls for issues reported for IBM software products (primarily) and extend L0 ticketing and routing support to them
KPI target parameters include CSAT scores, Routing accuracy, Quality and Language proficiency scores etc
Would need to work on assigned responsibilities which involve having telephonic conversations and discussions with the customers and other stakeholders to address or resolve escalations and complaints
This profile Involves employees handling customer satisfaction escalations routed from the Level 1 Call Screening team. These are cases where normal processes have failed to resolve the customer's issue and the customer has requested an escalation to Lenovo for resolution
You will be required to interact directly with customers and also with Level 1 teams to attempt to gather information and provide solutions based on the processes in place
When the team receives escalation and complaints they research the issue to understand the background and then call back the customer. The team makes sure that all attempts to resolve the issue has been attempted and finally decides if the case needs to be sent to Lenovo for resolution
Each issue that gets escalated to the team is different and unique; some will be fast, some take hours of work and closed over days of conversations. Some cases are held open to follow-up and only closed after days of monitoring

Remote Support Technician Resume Examples & Samples

Responsible for understanding HVAC systems and BAS controls
Remote setup Intelligent Services assist in field set up of systems and metering for intelligent services as required
Records parts, material, labor, and other cost data per assignment and returns unused resources
Represents Company by serving as a direct customer contact
Regular travel requirements with occasional overnight stays. (10%)
Provide solid leadership and guidance for the growing team; whilst delivering world class IT support for our retail stores and service centers
Provide day to day incident support, manage store and service escalations, review and create outage reports for sites and improve the overall IT experience for the end user

Remote Technical Support Resume Examples & Samples

Liaise with the customer to collect information about problems and leads clients through diagnostic procedures to determine sources of errors
Follow-up after resolution to secure agreement for closing the incident/ticket with the originator
Degree or Associate Degree in Computer Science
Speak fluent German (C1) and English is a must
Strong customer focus, willingness to support
High level knowledge of Lotus Notes, Microsoft Outlook, Microsoft Windows, Microsoft Office Suite
Knowledge of CITRIX, Symantec Endpoint Protection, McAfee ePO, Remedy, ServiceNow would be an advantage
The daily administration and support for all network and remote users in the Americas Region, including but not limited to
3-5 years end user support in a Microsoft server and user multi-platform environment. Active Directory experience and/or Certification a plus
Must demonstrate knowledge in user administration, Microsoft Office suite support, Windows 2000/XP/7/10, Windows 2008 Server administrative and system utilities
Experience with SCCM roll outs as well as management a plus
Experience with cabling systems, switches and routers a plus
Experience with Cisco VoIP a plus
Experience using Bomgar Remote Support Tool a plus
Experience in large Enterprise MS Exchange Administration a plus
Excellent organizational and project management skills including ability to organize time and work on multiple tasks and follow through to completion of task or project
Excellent ability to communicate verbally and also to create and write clear, complete documentation of systems and procedures
Excellent analytical and problem-solving skills including high degree of attention to detail and accuracy
Self-motivated and able to work independently or with a team

Remote Monitoring Technical Support Specialist Resume Examples & Samples

Diagnoses and troubleshoots end user issues applicable to home WiFi network and cellular issues and is able to provide appropriate solution
Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction
Provides case status updates to management and end-users per service level guidelines
Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
Communicates with customers at all levels of technical and non-technical skills sets
Some support for our current cellular based solution (1X), and new cellular technologies (LTE) will also be required
To meet the challenge, you need experience supporting residential networks. Your ability to diagnose and troubleshoot network issues will bring success for the organization
In this position, your primary role is one of “break/fix”, where your mastery of in-depth diagnostics quickly brings network assets back online and heads off future problems. This work requires you to determine the root cause, verify a fix, and recommend a solution
Act as SAP Super User within functional area as assigned
AA degree or technical training preferred or equivalent combination of education and experience
1-2 years of related work experience preferably in an IT Service Desk/Call Center environment
Certification in relevant IT products/technologies a plus. Comp TIA Network + and /or Cisco CCNP a plus
Focus on providing exceptional customer service
Ability to type while in involved in a conversation, at least 30 WPM
Sound understanding of customer support, operations, and processes with a desire and enthusiasm to serve customers
Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
Working knowledge of the Microsoft Office application suite including MS Outlook
Solid analytical/cognitive skills to troubleshoot complex and technical problems
Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
Demonstrated capability to achieve results under pressure in a fast paced client driven environment
Strong problem solving skills, applicable to home WiFi network and cellular scenarios
Practical knowledge of WiFi routers, broadband and cellular carriers and interaction with Smart devices
Experience with WiFi troubleshooting tools
Diplomacy and good customer facing skills to understand and effectively address sensitive customer situations
Good communication, presentation and collaboration skills
Able to write and develop the solutions learned from customer interaction into materials for internal and customer facing FAQs and Knowledge Base
Previous experience using SAP or equivalent ERP

Hardware Remote Technical Support Resume Examples & Samples

Provide remote technical support to A/NZ clients and IBM onsite technical personnel
Contribute to high client satisfaction by meeting Contractual Obligations and Customer Expectations
Work together with Country Technical Support Teams which provide client local language support in client communication
Background/Education in IT or Technology-related field
Supports computer users with installation of hardware/software and networking components to meet personal computer needs
Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors
Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems
Assists with computer studies, projects, and implementation of policies throughout area of assignment
Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers
Researches, analyzes, and provides hardware/software quotations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment
Three or more years of personal computer support experience
Experience working with computer systems and local area networks
Ability to maintenance computer operating systems
Ability to install, remove, or repair basic computer systems
Ability to operate computer peripherals including monitors, printers, and scanners

BMS & Hvac Remote Support Resume Examples & Samples

A genuine interest in engineering and technology
An understanding of HVAC and Building Services Applications,
An understanding of IT, networks and programming,
Ability to apply engineering principles to diagnose, identify and rectify faults,
Should understand the queries of the customers reporting the issues and be self driven to take appropriate action to resolve them
Candidates should be well versed with various Email clients
Candidates should understand how Email transfer across Sender & Receiver works. They should understand the concepts of Domino and other Email transfer protocols
Candidates should understand the basic concepts of networking and basic troubleshooting of application/software related issues viz. Java runtime, Active X, Browser Optimization, Network connection related issues etc
Handling pressure situations
Good learner to come up the learning curve to perform on various KPI's such as Average Handling Time , Hold Time , Resolution etc
Should possess good analytical capabilities to provide appropriate support to business customers
At least 24 months of professional experience in service industry with ability to handle the customers across the globe
Hands on knowledge of cloud computing & Connections Cloud offerings

Line Remote Support Analyst Resume Examples & Samples

Familiarity with remote software tools
Able to manage workload and prioritise based on call severity
Strong customer facing skills
Good knowledge of Office 2010/365
Problem solver
Keen to lear
Methodical and process driven
Able to work effectively under own initiative
Good understanding of Active Directory
Knowledge of Citrix
Qualification in MS technologies

Remote Hardware Technical Support Resume Examples & Samples

B.Sc. in Electronics/Communication/Computer Engineering is a must
1 – 3 years of experience in Technical Support or similar fields
Fluent in French and good command of English
Any experience handling or troubleshooting System X servers
Identify known defects and fixes to resolve problems
Aid on supported product known defects for which available corrective service information and program fixes are available
Support with questions regarding product documentation related to the supported products
Interpret online manuals regarding IBM code and application interfaces
Any Bachelor’s degree is a must; B.Sc. in Electronics/Communication/Computer Engineering is a big advantage
Fluent in Italian and good command of English
1 – 3 years of experience in Customer Support or similar fields

Remote Software Technical Support Resume Examples & Samples

Responding to client queries and providing initial remote technical software support in a timely manner
Maintaining highest client satisfaction and relationships even in severe and pressurized situations
Interacting with client and IBM functions consistently until problem solution
Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business
B.Sc. in Computer Science/Engineering or Management of Information Systems
English is a must
2 – 5 years of experience in Remote Technical Support or IT fields
RHSCSA or above is preferred
Previous experience in CentOS, MySQL, MariaDB, MongoDB, PostgreSQL, JBOSS Wildfly, Apache httpServer(httpd), Apache Tomcat, Docker, Chef (community version) is a big advantage

Remote Support Dental Installs Resume Examples & Samples

Provide exceptional customer service and front line support via ACD (automatic call distribution), outbound calls, email, fax or other methods as specified within company standards and guidelines
Maintain and increase product knowledge on applicable products/applications via training, documentation and personal research
Record an entry for every customer contact in the CRM
Escalate calls following the escalation guidelines as needed
Customer verbal and written communication skills
Demonstrates skills in problem analysis, customer relations, organizational abilities, telephone etiquette, and in effective working relationships with other service/support groups
A+ cert preferred
Network fundamentals
IHE & DICOM Fundamentals
Excellent verbal and written communication skills and the ability to make decisions independently
Preferably, one (1) year experience in a technical service-related field and a thorough knowledge of operating systems and MS applications (Windows 9x/NT/2000/ME/XP; DOS; MSWord, Excel and others)
Demonstrates the ability to solve common problems and to provide immediate solutions
Introduction HL7
Fluency in French & English is a must
2 – 5 years of experience in Remote Technical Support or similar fields
Experience with application servers or Java applications is a big advantage
Previous experience with Websphere software is big advantage
Fluency in English is a must
Experience with Unix OS is a big advantage
CCNA certification highly preferred
Conversational fluency in English & French is a must
Experience with managing databases (i.e. ERP, SAP, Oracle)
Previous experience with Tivoli Storage Manager, Tivoli Productivity Center or DB2 software is big advantage
Experience in backup & recovery activities is a plus

Remote Support Manager Resume Examples & Samples

Provide technical and people management leadership to a team of 21 people (12 direct reports) across various offices/countries (i.e. Scottsdale, Arizona; Wroclaw, Poland; Gurgaon, India). Team will be responsible for providing remote IT support to XL Catlin colleagues. IT support includes but not limited to Desktop/Laptop, Printers, AV/VC, Telephony, Remote Access, Mobile devices and Core Applications
Provide IT support that enables colleagues to achieve their team and business goals/objectives
Troubleshoot and repair any hardware/software issues that can’t be resolved by Global Service Desk which includes more complex issues
Provide timely support services to all colleagues, ensuring service levels are maintained and all requests are properly tracked and responded to. Focus is on maintaining ownership of the issue and providing consistent and timely resolutions
For all XLC sites designated as “Dispatch” sites, schedule, interface, and coordinate with colleague (requiring service) and Dispatch Deskside support technicians when onsite IT support is required
Active participation on Continuous Service Improvement Plan and Infrastructure Development demand management process with suggestions fed through to Infrastructure Support Team Lead
Ensure adherence to defined policies/procedures (i.e., Code of Conduct, IT Equipment, Security and Compliance, Corporate)
Ensure effective controls are in place and adhered to by all team members (i.e., asset tracking, equipment ordering, attendance, etc)
Ensure consistency of IT support is maintained in all regions and offices across the three regions
Feed into Major Incident Management and Problem Management processes as required
Drive and promote a culture of outstanding service while delivering an excellent colleague experience across all areas of IT engagement
Engage in formal and informal knowledge transfer
Cover for the Head of Colleague Services in his absence
Recommended minimum of 8 years of related IT experience in a global position with direct interactions with multiple geographies and cultures
Strong leaderships skills. Able to manage a large geographically dispersed team. Keep team motivated and working in unison and following Corporate policies and procedures
Excellent verbal and written communication skills are required. Communicate across teams and all levels of the organization with the ability to build strong relationships with key stakeholders, and clearly articulate plans and expected results and benefits
Strong technical knowledge and working experience with Microsoft products including email, Client, Server, Network and Telephony technologies, Mobile Computing, Directory Services, and overall understanding of infrastructure, desktop, and applications technologies and architecture
Demonstrated knowledge and experience with process improvement, including planning, implementation, measurements, and customer satisfaction
Must be professional, innovative, assertive and enjoy working with people; critical thinking, creativity, and independent judgment are expected

Remote Support Specialist Resume Examples & Samples

Provide remote solve assistance and diagnose technical issues remotely on Xerox and partners systems
Assign jobs ensuring the most cost effective and appropriate route to ensure first time fix, this includes part prediction, service prediction and smart courier
Manage call resolve issues in accordance with customers SLA agreement in order to manage customer relations and optimize customer satisfaction
Analysing call logs to identify common trends and underlying problems
Timely & appropriate escalation of technical and software problems as specified in the “escalation-procedure” in order to minimize the down-time of machines
Ensure closed loop feedback to the call originator to achieve a decrease of outbound activity
Proven technical understanding of the relevant Xerox and partner products
Experience of resolving software issues
Skilled in the use of diagnostic tools
Proven phone customer care skills
Willing to work in shifted patterns when/if required
German language fluency level - mandatory

Remote Tech Support Specialist Resume Examples & Samples

Responsible for the primary support and acts as the point of contact for an entire regional area that may be inclusive of multiple locations in multiple cities and in some instances multiple states within all aspects of technology
Consult with end users to determine hardware, software, and system needs across a range of services, including but not limited to computers, mobile devices, displays, printers/copiers, wireless services, and security
Provide budgetary guidance for OpEx and CapEx Budgets for Operations on an annual basis and facilitate purchasing of technology equipment as necessary
Responsible for receiving and logging all requests for support and problem reports, and referring service requests to the appropriate person/business unit for resolution
Enter requests into ITSM application and files supporting documentation and monitor daily progress of resolution of items from initial receipt until ultimate resolution, ensuring that the end user is kept informed of status on critical problems, order status, etc
Implement technology applicable to the desktop environment inclusive of the architecture and design pre-implementation, product installation and operation, as well as on-going support
Collaborate with multiple groups/departments on the design and development of technology for Leasing/Regional Office spaces, including but not limited to scoping wiring requirements, network architecture, AV design and implementation, etc
Participate in analysis, design and development of various efforts to improve or upgrade the existing remote environment (network upgrades, desktop upgrades, etc.)
Responsible for technology hardware, software and peripheral additions, moves, changes, and issues at the community and/or regional offices
Facilitate printer support adds, moves, changes, and issues at community commercial leasing offices and regional offices. Coordinate with end users to determine onsite needs and scope equipment to accommodate based on developed standards and technology lifecycles
Evaluation of emerging technologies for technical advancement throughout IT
Assist in local and wide area network support including work with switches, hubs, and routers (wired and wireless) as well as potentially the overall management of these devices
Assist in resolution of server issues at regional offices (reboots, basic trouble shooting, etc.)
Assist in resolution of basic phone and phone system issues and problems and coordinating with departmental teams to help facilitate issue resolution
Assist with security as necessary for new user setup, transfers, and terminations
Leverage Camden software and tools to facilitate the support of end users or devices
Maintain records /inventory of site information, devices, hardware/software, etc
Coordinate with vendors on contract negotiations, invoicing, etc
Follow company and departmental policies and procedures
Deliver a high level of customer service in a high volume environment
Report weekly to the supervisor as to status of open items and projects
Coordinate and work effectively in team driven environment with staff members across the organization

Seasonal Tax Support Specialist Remote Resume Examples & Samples

College degree a plus. The ideal candidate will have a background in business, finance, accounting, or tax
Basic knowledge of tax laws, tax concepts and familiarity with form 1040 and schedules
Strong customer service skills with ability to empathize and instill confidence
Some experience preparing federal and state returns for individuals (1040). Prior tax preparation experience in a retail setting a plus
Strong Research skills and the ability to quickly use online resources to find answers
Critical thinking, and problem solving
Willingness to utilize audio/visual tools to communicate with customers
Comfortable interacting with customers through video, in a professional way that represents the Intuit TurboTax brand well
Friendly and reassuring on camera

Related Job Titles

Remote Customer Service Representative Resume Example & Writing Guide

Use this Remote Customer Service Representative resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Remote customer service reps are the backbone of many companies, providing support to customers via phone, email, or chat. You’re the first line of defense when a customer has an issue with your company’s product or service, so it’s important to be friendly, knowledgeable, and capable of resolving problems quickly.

Remote customer service reps also play a role in building relationships with customers, which can lead to repeat business and new opportunities down the road. If you’re looking for a role that offers plenty of opportunities for growth, plus a chance to interact with people from all over the world, consider applying for a remote customer service job.

Here are some tips to help you write a great remote customer service resume that will get you noticed by hiring managers everywhere.

Seasoned customer service representative with over 10 years of experience providing support to customers via phone and email. Proven track record of delighting customers with timely, accurate, and personable service. Seeking a remote customer service position that will allow me to work from home.

Managed a team of remote customer service representatives to provide exceptional customer service and support for our customers.
Provided training, coaching, and feedback on performance to ensure the highest level of quality in all interactions with customers.
Assisted with onboarding new hires by providing guidance on company policies and procedures as well as job expectations.
Participated in weekly meetings to discuss current issues/concerns within the department or any other relevant topics related to the work environment.
Maintained regular communication with management regarding any escalations from customers or internal processes that may hinder productivity during the day.
Responded to emails and phone calls from customers regarding billing, account information, and general inquiries
Resolved customer issues by researching company policies and procedures for a wide range of topics
Maintained positive relationships with customers through effective communication skills and problem-solving abilities
Answered inbound calls within 3 rings; transferred urgent or complex cases to management as needed
Achieved 95% call closure rate (answered vs transferred) over the course of 6 months
Answered inbound customer service calls and provided requested information or routed calls to the appropriate department.
Resolved customer complaints and concerns in a professional and courteous manner.
Maintained up-to-date knowledge of company products and services to provide accurate information to customers.

Industry Knowledge: Customer Service, Sales, E-Commerce, Online Ordering, Product Knowledge Technical Skills: Microsoft Office Suite, Typing, Excel, Google Chrome Soft Skills: Communication, Customer Service, Phone Etiquette, Attention to Detail, Conflict Resolution

How to Write a Remote Customer Service Representative Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

The best bullet points are specific and descriptive. They should include details about the projects you’ve worked on, the results of your work, and the skills and tools you used to get the job done.

For example, rather than saying you “assisted customers over the phone,” you could say that you “provided customer support for 24/7 call center, handling more than 500 calls per day on average, and achieving 98% first-call resolution rate.”

The second bullet point is much stronger because it provides specific details about the project, the outcome, and the impact of your work. It also includes a quantifiable metric—98% first-call resolution rate—that demonstrates your value as an employee.

Identify and Include Relevant Keywords

When you apply for a remote customer service role, your resume is likely to go through an applicant tracking system (ATS). This system will scan your resume for certain keywords related to the job opening. If your resume doesn’t include enough of the right terms, your application might not make it past the initial screening process.

One way to make sure you have the right keywords on your resume is to read through a few job postings and take note of the terms that keep popping up. Then, you can try to use those same terms in your resume. Here are some commonly used remote customer service keywords:

Technical Support
Customer Satisfaction
Customer Service
Troubleshooting
Telecommunications
Remote Access
Account Management
Active Directory
Customer Relationship Management (CRM)
Customer Support
Information Technology
Software as a Service (SaaS)
Operating Systems
IT Hardware Support
Enterprise Software
Microsoft Access
Salesforce.com
Social Media
Microsoft SQL Server
Communication
Time Management
Contact Centers
Social Media Marketing

Showcase Your Technical Skills

As a remote customer service representative, you will need to be proficient in the use of various customer service software programs and systems. These might include programs like Zendesk, Freshdesk, or Helpscout. Additionally, you will need to be familiar with the various types of customer service software that are available, such as live chat, email, and phone support.

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26 Customer Service Resume Examples for 2024

Customer Service Resume

Customer Service Resumes by Experience
Customer Service Resumes by Role
Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at building a resume . Our easy resume tips are available at your fingertips!

We’ve analyzed countless resumes and chosen the 26 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your customer service cover letter !

or download as PDF

Customer Service resume example with 10 years of experience

Why this resume works

The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and fine-tune your resume for each job application, the more likely you are to get an interview.

Entry-Level Customer Service Resume

Choose two tastefully contrasting fonts: one for your section headers, and one for your body text.
Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
We suggest bold (but not garish) colors in the header and titles to draw attention.
Say goodbye to excess white space by adding some relevant projects you’ve worked on.
Just make sure they relate to the customer service job description and emphasize your most relevant skills.

Customer Service Associate Resume

Something very impressive on a customer service associate resume is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
Our user-friendly resume templates and Google Docs resume templates allow you to quickly add a section just for certificates and licenses.
For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned.If these kinds of details paralyze you, take a breath; now, start off your resume-building adventure with one of our free resume templates or Google Docs interactive resumes that already have sections laid out for your objective.
Though including a resume objective is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Airline Customer Service Resume

In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Customer Service Call Center Resume

It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
Metrics draw the eye of the resume reader and increase the length of time they’ll review your customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

The structure of your retail customer service resume can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
We suggest you experiment with an array of resume templates and go for the one that zooms in on your greatest selling points.
Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

Challenge yourself to prove your impact with metrics.
For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you.
Striking a good balance between hard and soft skills is tricky, but doable—the skills section on your resume can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the job description .
Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history.
Since you probably have plenty of experience, you may want to consider including a resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career.

Customer Service Agent Resume

As long as you’re not distracting from the content of your resume, go ahead and get a little creative.
Do this by organizing your resume into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring?
Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it!
Emphasize growth in your career by ordering your work experience in a reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page.
Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can.

Customer Service Coordinator Resume

That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate.
A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the customer service job description’s work culture.

Customer Service Advisor Resume

Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a resume template if you’re not artistically inclined.
Take your resume personalization to the next step by adding a career summary section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally).
Don’t be afraid to highlight your hobbies and interests on your resume .
But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills.

Customer Service Representative Resume

So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

Receptionist
Sales Associate
Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Recruiter points with yellow chalk to job skills and qualifications list on blackboard

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

Customer service skills
Formatting your customer service resume
Quantifying your previous impact
Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The skills section of a resume might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a customer service job description requesting bilingual support like this:

Answer telephone calls and emails promptly in Spanish and English
Maintain and extend client base through positive customer interaction
Excellent verbal and written skills in both Spanish and English
Strong organizational and analytical skills
Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required.

Now, it’s time to tailor your skills section to the job description, which could look like this:

Bilingual (Spanish and English)
Organized
Strong verbal and written communication
Proven customer success
Empathetic
Methodical and thorough documentation
CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

Data analysis
Metrics-driven
Customer service reporting
Self-motivated
Social media
Creative problem-solver
Inquisitive

Tip 2: Format your resume for the ATS and recruiters

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable.

There are multiple ways to achieve this, but one of the easiest is to put things in reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read:

Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual:

College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities.

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company.
Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics, HelpCrunch or Kustomer have some helpful formulas.

Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
No matter the customer service role you’re seeking, there are many ways to write your resume so that it’s relevant and unique to every application:

Customer service resume

All of these are good ways to customize your job description points.
Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description?

Customer service rep resume

Outcomes like increased sales or error reductions are great metrics to include.
Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume

Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
Stress your ability to work well with people—include any courses, extracurricular projects , or volunteer efforts where you interacted with people consistently.

Retail customer service resume

Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right.

Bilingual customer support resume

Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our resume checker to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use our resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

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11 customer service resume examples for 2024.

Customer service professionals are the face of any business, representing the brand as a whole when interacting with customers.

They are almost like a bridge between a company and its customers. And because of this, customer service professionals play a very important role in shaping the customer’s perception of the business.

If you’re interested in landing a job in customer service, the first step is building a compelling resume.

An effective customer service resume should highlight both soft skills such as empathy and active listening, as well as technical proficiency and industry knowledge.

In this article, we present 11 ready-to-use examples to help you build a resume that lands you your dream job in customer service.

11 best customer service resume examples.

Here are some great customer service resume templates for different roles to help inspire your own resume:

Resume Example 1: Entry-Level Customer Service Representative

This resume is designed for individuals who are starting their journey in the customer service industry. This resume focuses on showcasing the candidate’s enthusiasm, willingness to learn, and relevant soft skills , even if they might lack extensive work experience.

Jordan Ellis Houston, TX | (555) 123-4567 | [email protected] Summary Newly graduated, highly motivated individual with a passion for delivering excellent customer service. Skilled in problem-solving, active listening, and communication, seeking to leverage these abilities in an entry-level position at a forward-thinking company. Adept in using Microsoft Office Suite and familiar with CRM tools. Education State University Bachelor of Science in Communication May 2024 Experience Intern, Customer Support Tech Solutions Inc., Houston, TX June 2023–August 2023 -Responded to customer inquiries via email and chat, maintaining a positive tone and providing clear, helpful information. -Assisted in updating customer records in the CRM database, ensuring accuracy and completeness of information. -Collaborated with the customer service team to develop a new FAQ resource, reducing common inquiry volume by 15%. Front Desk Assistant State University, Houston, TX August 2022–May 2024 -Managed front desk operations, greeting visitors and addressing student queries with professionalism and courtesy. -Organized and maintained scheduling for university event spaces, improving utilization efficiency by 25%. -Provided administrative support to the staff, handling correspondence and document organization. Volunteer, Community Outreach Local Library, Houston, TX September 2021–July 2023 -Coordinated with team members to plan and execute community events, enhancing public engagement. -Addressed community members’ questions and feedback, ensuring a satisfactory and informative experience for all participants. Certifications Certified Customer Service Professional (CCSP) Customer Service Institute of America, July 2024 Skills -Microsoft Office Suite (Excel, Outlook, PowerPoint, Word) -Basic knowledge of CRM solutions -Effective communication and interpersonal skills -Active listening and empathy -Time management and prioritization

The resume should be concise, ideally fitting on a single page, and should start with a strong summary that outlines your objectives and best qualities. Include quantifiable achievements to illustrate your impact in previous roles or activities, and list any relevant educational credentials or certifications that pertain to customer service.

Finally, pay close attention to the format of your resume, opting for a professional and clean layout that makes it easy for hiring managers to read. Proofread meticulously to avoid any errors. A well-polished resume serves as your first impression and can be the key to securing an interview.

17 Key Customer Service Skills + Ways to Develop Them

Resume Example 2: Customer Service Specialist with Technical Expertise

A customer service specialist with technical expertise is in high demand as businesses increasingly rely on complex technologies. The resume should demonstrate not only the candidate’s ability to communicate with customers but also their technical proficiency and problem-solving abilities specific to IT.

Alex Martinez Austin, TX | (512) 555-0198 | [email protected] [LinkedIn Profile] Professional Summary Solution-oriented Customer Service Specialist with 2 years of experience in a fast-paced tech environment. Adept at diagnosing software issues and providing effective solutions. Known for improving customer satisfaction through clear communication and a deep understanding of technical products. Technical Skills -CRM Software: Salesforce and Zendesk -Operating Systems: Windows, macOS, Linux -Hardware Troubleshooting: PCs, laptops, peripherals -Networking: Basic TCP/IP configuration and troubleshooting -Software: Microsoft Office Suite, SQL databases, remote desktop support tools -Programming: Basic knowledge of Python and Java Work Experience Technical Support Agent InnoTech Solutions, Austin, TX June 2021 – Present -Resolved an average of 30+ technical queries per day through phone and live chat with a 95% customer satisfaction rate. -Developed a troubleshooting guide for customers, reducing inbound query volume by 20%. -Collaborated with the product team to communicate recurring customer issues, contributing to the development of 5 major product updates. IT Help Desk Intern TechGiant Corp, Austin, TX January 2020 – May 2021 -Assisted in managing the internal ticketing system, ensuring timely resolution of employee technical issues. -Supported network setup and maintenance for new employees, contributing to a 30% reduction in setup times. -Created detailed reports on help desk activity that led to a restructuring of the support shift schedule, increasing support coverage by 40% during peak hours. Education Associate of Science in Information Technology Austin Community College, Austin, TX September 2018 – May 2020 -Relevant coursework: Network Security, Database Management, Programming Fundamentals Certifications -CompTIA A+ Certified Technician, CompTIA, 2020 -ITIL Foundation Certified, AXELOS, 2021 Achievements -Awarded “Support Star” for exceptional customer feedback and maintaining top resolution rates for Q4 2021. -Initiated a peer training program on software troubleshooting, enhancing the team’s overall technical capabilities.

Here are some additional tips:

Resume Example 3: Senior Customer Service Manager

This resume is designed for those who have climbed the ranks in the customer service field and have a significant amount of experience. It’s important for the resume to articulate not only the candidate’s ability to handle customer service issues but also to manage and uplift a customer service team, influence customer service policy, and contribute to the overall success of the company.

Cameron Taylor Chicago, IL | (312) 555-0198 | [email protected] [LinkedIn Profile] Professional Summary Seasoned Senior Customer Service Manager with over 12 years of experience in leading customer service departments. Proven track record of enhancing customer satisfaction, streamlining service operations, and mentoring high-performing teams. Adept in strategic planning, implementation, and leveraging technology to improve customer service delivery. Professional Experience Senior Customer Service Manager TechSolutions Inc., Chicago, IL July 2015 – Present -Lead a department of 40+ customer service representatives and supervisors in a dynamic, tech-focused environment. -Implemented a new CRM system that increased department efficiency by 25%. -Developed a customer feedback strategy that decreased complaints by 30% and increased customer retention rates. -Recognized for outstanding leadership, receiving the company’s Excellence in Management Award in 2019. Customer Service Manager Innovatech Ltd., Chicago, IL May 2009 – June 2015 -Managed a team of 25 customer service staff, focusing on improving response times and customer satisfaction. -Organized training programs that enhanced team skills and performance, resulting in a 20% increase in customer satisfaction. -Collaborated with the sales and marketing teams to ensure a cohesive customer journey, improving customer loyalty metrics by 15%. Education Master of Business Administration University of Illinois, Chicago, IL September 2005 – May 2007 Bachelor of Arts in Communication University of Illinois, Chicago, IL September 2001 – May 2005 Certifications -Certified Customer Service Manager (CCSM) -Project Management Professional (PMP) Key Achievements -Led a project team that successfully integrated a chatbot solution, reducing average response time by 35%. -Initiated a peer-mentoring program for new customer service representatives, reducing onboarding time by 25%. Skills -Leadership and Team Building -Strategic Planning and Execution -CRM Systems and Analytics -Conflict Resolution and Decision Making

Ensure that the leadership experiences are described in a way that aligns with the seniority of the role you’re applying for. Highlight your involvement in strategic planning and how it translated into operational success. Also, include specific examples where your leadership directly resulted in improved performance or customer satisfaction.

Resume Example 4: Customer Service Team Lead

This resume is ideal for individuals who have progressed in their customer service career to a position of responsibility, overseeing a team and directly contributing to operational excellence. It should highlight leadership capabilities, problem-solving skills, and the ability to motivate and manage a team effectively.

Morgan Bailey Seattle, WA | (206) 555-0101 | [email protected] [LinkedIn Profile] Professional Summary Resourceful Customer Service Team Lead with 6 years of experience in directing service operations and enhancing customer experience. Proven ability to lead diverse teams, implement effective service strategies, and drive process improvements. Committed to fostering a collaborative and efficient work environment. Professional Experience Customer Service Team Lead NextGen Communications, Seattle, WA March 2017 – Present -Lead and mentored a team of 20 customer service representatives in a high-volume call center environment. -Drive initiatives that increased customer satisfaction ratings from 85% to 95% within two years. -Develop and implement training programs that enhanced team performance and service quality. -Coordinate with other departments to streamline service procedures, reducing average call handling time by 15%. Customer Service Representative CallTech Solutions, Seattle, WA June 2014 – February 2017 -Provided top-tier customer support, consistently maintaining a customer satisfaction rating above 90%. -Assisted in the development of a knowledge base used company-wide to standardize customer service responses. -Recognized as “Employee of the Month” four times due to exemplary performance and peer support. Education Bachelor of Arts in Business Management University of Washington, Seattle, WA September 2010 – June 2014 Certifications -Certified Customer Service Manager (CCSM),2018 -Advanced Leadership Training, 2020 Key Achievements -Led a cross-functional team project to redesign the customer feedback system, increasing actionable insights by 40%. -Spearheaded a “Customer First” initiative that resulted in a 10% reduction in customer complaints. Skills -Team Leadership & Development -Customer Service Strategy & Implementation -Effective Communication & Interpersonal Skills -Conflict Resolution and Critical Thinking -Proficient in CRM Software and Microsoft Office Suite

Additional Tips:

Resume Example 5: Bilingual Customer Service Representative

This resume is tailored for individuals who can provide customer service in more than one language, a valuable skill in today’s global marketplace. This resume should showcase the candidate’s language proficiency alongside their customer service experience, emphasizing the ability to communicate effectively and cater to a diverse customer base.

Maria Gonzalez Miami, FL | (305) 555-0987 | [email protected] [LinkedIn Profile] Professional Summary Energetic and empathetic Bilingual Customer Service Representative with over 4 years of experience in dynamic, multilingual environments. Fluent in English and Spanish, offering culturally competent and efficient customer support. Proven track record in enhancing customer satisfaction and streamlining communication for diverse client bases. Professional Experience Bilingual Customer Service Representative Sunshine Communications, Miami, FL July 2019 – Present -Provide comprehensive customer support in both English and Spanish, handling over 50 customer interactions per day. -Assist in translating and localizing customer service scripts and documentation for the Hispanic market. -Conduct bilingual training sessions for new hires, improving team communication and service delivery in Spanish-speaking markets. -Recognized for excellence in service with the ‘Top Performer’ award for maintaining a 98% customer satisfaction rate. Customer Support Associate TechRidge Solutions, Orlando, FL June 2016 – June 2019 -Managed customer inquiries and resolved issues with a focus on timely and empathetic service. -Helped develop a bilingual FAQ resource, reducing call volumes by 25% for common inquiries. -Collaborated with the product team to understand and communicate technical solutions in layman’s terms to customers. Education Bachelor of Science in Communication University of Florida, Gainesville, FL September 2012 – May 2016 -Specialized in Intercultural Communication -Completed advanced coursework in Spanish Language and Culture Certifications and Training -Certified Bilingual Customer Service Professional (CBCSP) -Ongoing Spanish Language Training and Cultural Competence Workshops Key Achievements -Spearheaded a customer feedback initiative in the Spanish-speaking market, leading to a product adaptation that increased regional sales by 20%. -Facilitated a series of cultural competence workshops, improving the team’s ability to engage with diverse customers effectively. Skills -Fluent in English and Spanish -Expertise in Customer Relationship Management (CRM) Tools -Strong Interpersonal and Communication Skills -Proficient in Conflict Resolution and Problem-Solving

While creating this resume, ensure that each section highlights the value of your bilingual abilities and their application in a customer service setting. The professional summary should instantly communicate your unique language skills, while the work experience section should provide concrete examples of these skills in action. Don’t forget to quantify your achievements and emphasize any cultural or language-specific training that makes you an ideal candidate for roles requiring bilingual capabilities.

Resume Example 6: Remote Customer Service Representative

This resume is for individuals who specialize in providing customer support from a remote setting . This resume should emphasize the candidate’s ability to deliver excellent service independently, manage time effectively, and utilize remote work tools proficiently.

Taylor Smith Austin, TX | (512) 555-0234 | [email protected] [LinkedIn Profile] Professional Summary Detail-oriented and self-motivated Remote Customer Service Representative with over 3 years of experience in a virtual support environment. Proficient in handling a wide range of customer inquiries via phone, email, and live chat. Adept in using various CRM and remote working tools to deliver prompt and efficient service. Known for excellent communication skills and a strong ability to resolve issues leading to high customer satisfaction. Professional Experience Remote Customer Service Representative HelpDesk Solutions, Remote January 2020 – Present -Provide timely and accurate customer support, handling 70+ calls and messages per day in a remote setting. -Utilize Zendesk and LiveAgent to track customer interactions and follow up on unresolved issues. -Conduct remote troubleshooting and provide technical assistance for a range of products and services. -Collaborate with team members across different time zones, ensuring 24/7 customer service coverage. Virtual Support Agent OnlineTech, Remote August 2017 – December 2019 -Assisted customers with account setup, troubleshooting, and product inquiries via telecommuting tools. -Maintained detailed records of customer interactions, feedback, and resolutions in Salesforce CRM. -Participated in regular remote training to stay updated on product changes and service protocols. Education Bachelor of Science in Business Administration Texas State University, San Marcos, TX September 2013 – May 2017 Certifications and Training -Certified Customer Service Professional (CCSP) -Advanced Remote Working Tools and Practices Key Achievements -Achieved a customer satisfaction rate of 98%, exceeding the team average by 10%. -Recognized as ‘Employee of the Quarter’ for outstanding performance and dedication to customer service excellence. Skills -Remote Customer Interaction and Support -Proficient in CRM Software (Salesforce, Zendesk) -Excellent Communication and Problem-Solving -Time Management and Organizational Skills -Adaptability to Various Software and Tools

This resume would be well-suited for positions in companies that operate with a remote or distributed team and value self-motivation and technological savvy in their customer service staff. Make sure to highlight your independence, reliability, and proficiency with technology to demonstrate that you’re not just capable of providing excellent customer service but that you’re also adept at doing so in a remote environment.

Resume Example 7: E-Commerce Customer Service Representative

If you are interested in pursuing a career in an e-commerce company, it’s crucial to demonstrate your proficiency in handling digital platforms and online customer interactions. This resume should highlight the candidate’s experience with digital platforms, understanding of e-commerce business, and ability to handle inquiries related to online transactions, product information, and digital customer engagement.

Jesse Rivera San Francisco, CA | (415) 555-0123 | [email protected] [LinkedIn Profile] Professional Summary Dedicated E-Commerce Customer Service Representative with 5 years of experience in supporting fast-paced online retail environments. Proficient in handling a wide array of customer inquiries, processing online transactions, and providing solutions to enhance customer shopping experiences. Adept in utilizing various e-commerce platforms and tools to drive customer satisfaction and retention. Professional Experience E-Commerce Customer Service Representative DigitalCart, San Francisco, CA July 2018 – Present -Managed daily customer service inquiries via live chat, email, and phone, addressing orders, shipping, and product questions for an average of 100 customers daily. -Utilized Shopify and Magento to process orders, issue refunds, and exchange products, ensuring a seamless transaction process. -Collaborated with the fulfillment team to streamline shipping processes, reducing average delivery times by 20%. -Contributed to developing a customer feedback loop that led to a 10% decrease in repeat customer inquiries. Customer Support Associate TechGoods, San Francisco, CA June 2015 – June 2018 -Provided technical support and product guidance for customers shopping on the company’s online platform. -Assisted in maintaining product listings and descriptions, ensuring accuracy and up-to-date information. -Participated in team initiatives to optimize the CRM system for better customer tracking and personalized service. Education Bachelor of Arts in Business Administration with a concentration in Digital Marketing University of California, Berkeley, CA September 2011 – May 2015 Certifications and Training -Certified E-Commerce Professional (CEP) -Advanced Training in Customer Relationship Management (CRM) Systems Key Achievements -Recognized as ‘Employee of the Year’ in 2020 for exceptional customer service and dedication to improving the e-commerce experience. -Led a cross-functional project team that improved website navigation and layout, resulting in a 15% increase in customer satisfaction ratings. Skills -Expertise in E-Commerce Platforms (Shopify, Magento) -Proficient in CRM Tools (Salesforce, Zendesk) -Strong Written and Verbal Communication -Detail-Oriented with a Focus on Order Accuracy -Proactive Problem Solver and Team Player

Resume Example 8: Financial Services Customer Representative

This resume is for individuals specializing in customer service in banking, insurance, or financial services . This role requires a combination of strong customer service skills and a good understanding of financial products and regulations. The resume should highlight the candidate’s ability to handle inquiries related to financial services, manage sensitive information, and provide accurate financial guidance.

Kevin Martinez New York, NY | (212) 555-1234 | [email protected] [LinkedIn Profile] Professional Summary Seasoned Financial Services Customer Representative with 6 years of experience in banking and insurance sectors. Proficient in explaining complex financial products, handling sensitive customer information, and guiding clients through various financial services. Known for exceptional communication skills, attention to detail, and a deep understanding of financial regulations and products. Professional Experience Financial Customer Service Representative Citywide Bank, New York, NY August 2017 – Present -Assist customers with inquiries regarding account details, loan options, and investment products, ensuring clarity and understanding of financial implications. -Manage a portfolio of 200+ client accounts, maintaining high standards of customer satisfaction and retention. -Process transactions and applications with accuracy and adherence to regulatory standards, including AML and KYC. -Conduct regular training on new financial products and updates to ensure team members are informed and compliant. Insurance Customer Service Agent Surety Insurance, New York, NY July 2014 – July 2017 -Provided detailed policy information and guidance on insurance products, including life, health, and property insurance. -Handled claims processing, customer disputes, and policy renewals with a focus on providing a positive customer experience. -Collaborated with underwriters and claims adjusters to resolve customer issues efficiently and fairly. Education Bachelor of Science in Finance New York University, New York, NY September 2010 – May 2014 Certifications and Training -Certified Financial Planner (CFP),2019 -FINRA Series 7 and 63 Licenses Key Achievements -Awarded ‘Customer Service Representative of the Year’ for two consecutive years for outstanding performance and customer feedback. -Developed and implemented a client feedback system that led to a 10% improvement in customer satisfaction scores. Skills -Comprehensive Knowledge of Financial Products and Services -Strong Understanding of Regulatory Compliance (AML, KYC) -Exceptional Communication and Interpersonal Skills -Detail-Oriented with Strong Analytical Abilities

Financial services customer representatives are vital in guiding customers through their financial journey, providing information on products like loans, accounts, or insurance, and helping with transaction-related queries. Your resume should communicate trustworthiness, a solid understanding of financial concepts, and an ability to provide high-quality customer service.

Resume Example 9: Healthcare Customer Service Representative

This resume is designed for individuals who specialize in providing customer support within the healthcare industry . This role often involves explaining complex medical terms and policies, handling sensitive patient information, and coordinating with various healthcare providers and insurance companies. The resume should highlight the candidate’s ability to communicate empathetically, understand medical terminology, and navigate healthcare systems.

Linda Johnson Philadelphia, PA | (215) 555-0178 | [email protected] [LinkedIn Profile] Professional Summary Empathetic and detail-oriented Healthcare Customer Service Representative with 5+ years of experience in hospital and clinic settings. Proficient in managing patient inquiries, scheduling, billing, and insurance verification with a deep understanding of medical terminology and healthcare systems. Committed to providing sensitive and efficient support to patients and families during stressful times. Professional Experience Healthcare Customer Service Representative City Health Hospital, Philadelphia, PA July 2018 – Present -Manage daily patient interactions, addressing inquiries regarding appointments, treatments, and billing with compassion and efficiency. -Utilize electronic health records (EHR) systems to update patient data, coordinate appointments, and process payments. -Liaise between patients, healthcare providers, and insurance companies to clarify treatment plans and billing details. -Implement patient satisfaction surveys, leading to a 10% improvement in feedback and service adjustments. Medical Receptionist Greenfield Clinics, Philadelphia, PA June 2015 – June 2018 -Greeted patients, managed check-in processes, and ensured smooth operation of the front office. -Assisted in the transition to a new EHR system, reducing average patient wait times by 15%. -Coordinated with medical staff to maintain schedules, patient records, and confidential communication. Education Bachelor of Science in Health Administration Temple University, Philadelphia, PA September 2011 – May 2015 Certifications and Training -Certified Healthcare Access Associate (CHAA) -Completed Medical Terminology Course (120 hours) Key Achievements -Recognized as ‘Employee of the Month’ for exceptional patient service and administrative excellence. -Led a project to revamp the clinic’s appointment scheduling system, resulting in a 20% decrease in no-shows. Skills -In-depth Knowledge of Medical Terminology and Healthcare Practices -Proficient with Electronic Health Records (EHR) and Medical Billing Software -Excellent Communication and Patient Relations Skills -Strong Understanding of HIPAA and Privacy Regulations

Resume Example 10: Hospitality Customer Service Representative

This role requires a blend of strong communication skills, a friendly demeanor, and the ability to provide guests with a memorable experience. The resume should highlight the candidate’s expertise in guest relations, problem-solving in fast-paced environments, and knowledge of hospitality industry standards.

Rebecca Torres Las Vegas, NV | (702) 555-0199 | [email protected] [LinkedIn Profile] Professional Summary Engaging and attentive Hospitality Customer Service Representative with 7 years of experience in luxury hotels and resorts. Exceptional at creating memorable guest experiences, resolving issues with grace, and maintaining high standards of service. Proficient in various reservation systems and committed to enhancing guest satisfaction and loyalty. Professional Experience Hospitality Customer Service Representative Mirage Resorts, Las Vegas, NV August 2017 – Present -Deliver superior guest service, handling reservations, inquiries, and special requests with a detail-oriented and proactive approach. -Coordinate seamlessly with housekeeping, culinary, and maintenance departments to ensure all guest needs are met promptly and efficiently. -Manage and resolve guest complaints, ensuring each situation is turned into a positive experience and learning opportunity. Front Desk Agent Sunrise Hotel & Spa, Las Vegas, NV May 2014 – July 2017 -Provided a warm welcome to guests, efficiently handling check-ins and check-outs, and offering information about facilities, services, and local attractions. -Assisted in the implementation of a new property management system, increasing check-in efficiency by 30%. -Awarded “Front Desk Agent of the Year” in 2016 for outstanding customer service and dedication. Education Bachelor of Science in Hospitality Management University of Nevada, Las Vegas, NV September 2010 – May 2014 -Focus on Customer Service Excellence -Dean’s List 2013-2014 Certifications and Training -Certified Hospitality & Tourism Management Professional (CHTMP) -TIPS Certified for Responsible Alcohol Service Key Achievements -Consistently maintained guest satisfaction scores above 90%, significantly contributing to the resort’s reputation for excellence. -Initiated a guest loyalty program that increased repeat visitation by 20% within the first year of implementation. Skills -In-depth Knowledge of Hospitality Best Practices -Proficient in Reservation and Property Management Systems -Strong Communication and Interpersonal Abilities -Capable of Multitasking in a Fast-Paced Environment

Customer service representatives in hospitality are vital in creating positive, welcoming experiences for guests, whether they’re checking into a hotel, dining in a restaurant, or seeking travel advice. Your resume should effectively communicate your ability to handle these responsibilities with professionalism and a customer-first mindset.

Resume Example 11: Client Relations Manager

This role involves a strategic approach to maintaining and enhancing client satisfaction, problem-solving, handling escalations, and potentially upselling or renewing contracts. The resume should highlight the candidate’s expertise in client communication, project management, and ability to drive client success.

Olivia Brown Chicago, IL | (312) 555-0222 | [email protected] [LinkedIn Profile] Professional Summary Experienced and strategic Client Relations Manager with over 8 years of experience in nurturing and expanding client relationships within the tech and service industries. Proven track record in enhancing client satisfaction, retention, and account growth through personalized service and strategic planning. Adept at leading cross-functional teams to meet and exceed client expectations. Professional Experience Client Relations Manager Dynamic Tech Solutions, Chicago, IL March 2016 – Present -Oversee and grow a portfolio of 75+ corporate clients, fostering long-term relationships and ensuring continued satisfaction and loyalty. -Conduct regular strategic review sessions with clients to understand their evolving needs and align services accordingly. -Collaborate with sales, service, and product teams to develop tailored solutions that enhance client satisfaction and retention. -Lead and mentor a team of client relations associates, instilling best practices and a client-first culture. Account Coordinator ServicePro International, Chicago, IL June 2012 – February 2016 -Managed day-to-day operations and communications for 30+ client accounts, serving as the primary point of contact. -Identified upsell and cross-sell opportunities, contributing to a 10% year-over-year growth in managed accounts. -Resolved complex client issues, ensuring swift and satisfactory solutions, and maintained detailed records of account activities. Education Bachelor of Science in Business Administration University of Illinois at Chicago, Chicago, IL September 2008 – May 2012 -Specialization in Marketing and Client Relations Certifications and Training -Certified Client Relationship Management Professional (CCRM) -Advanced Strategic Account Management Training Key Achievements -Successfully expanded key accounts portfolio by 25% within the first year through strategic relationship-building initiatives. -Implemented a client feedback system that led to a 30% improvement in service delivery and client satisfaction ratings. Skills -Strategic Account Management and Business Development -Exceptional Communication and Interpersonal Skills -Leadership in Cross-Functional Team Environments -Proficient in CRM Software and Data Analysis Tools -Expertise in Contract Negotiation and Client Advocacy

Client Relations Managers are crucial in ensuring the long-term success and satisfaction of a company’s clients. They are responsible for understanding client needs, communicating value, and ensuring that the company delivers on its promises. Your resume should effectively communicate your strategic approach to nurturing and growing client relationships.

Way Forward

Remember, your resume is more than a list of tasks; it’s a narrative of your customer service journey, reflecting your ability to handle challenges and contribute to a team’s success.

As we wrap up looking at these 11 customer service resumes, it’s clear that they’re much more than just lists of jobs and skills.

These resumes show us that being good at customer service isn’t just about doing your daily tasks. It’s about how you handle tough situations, help your team, and keep learning and getting better. They highlight how each person has made a real difference, not just in their job, but in making customers happy.

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Remote Customer Service Representative Resume Sample

Tried and tested resume sample for your next job in 2024. Get a jump-start, by editing this Remote Customer Service Representative resume sample. Just update this sample with your details, download and launch your career to new heights today!

Samantha McCarron

Remote customer service representative.

Professional in computer user assistance with a talent for identifying the requirement of both businesses and residential customers. Diagnosing and desktop support experience on Windows and Mac frameworks. Seeking a role to offer innovative solutions to join a thriving technical support group.

Retain production quality files, always looking for new contexts to strengthen customer service.
Create and keep auditable estate documents, such as Capital Asset folders, sustaining document logs, a records management register, and professional hand receipts.
Oversee responsive and classified devices at various agency locations by ensuring 100 percent responsibility of all hand receipt holders with no inadequacies or compromise.
Refined operational preceding approvals and aided in the sorting of claims.
Outperformed position efficiency indicators on a constant basis.
Customer engagement was accelerated by 15%, and new clients were introduced, growing corporation production by 25%.
Typed memos, emails, notes, and other paperwork, such as follow-up letters to clients to guarantee their concerns are answered and to confirm them of ongoing support for the duration of their membership.
Using MS Word, generated a customer satisfaction study to minimize prospective issues.
Introduced various credit card lines and handled customer service for current systems.
Quickly and reliably resolved customer issues, including follow-up to confirm remediation.
Quality assurance was retained while looking for new ways to enhance client service.
Clients were given goods and service details.
By utilizing the computer system, recognized, investigated, and addressed client issues.
Checked on client queries that were not addressed immediately.
Finished call records, reports, and looked into billing errors.
Misconstrued payments were investigated.
Worked in collaboration on inter-functional and cross-cultural groups and illustrated a strong track record of success.
Work directly with accountants and solution analysts to obtain a solid knowledge of the outlook of high revenue accounts.
Establish quality assurance records, always looking for new aspects to enhance customer experience.

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24 Customer Service Resume Examples - Here's What Works In 2024

Applying for a customer service role your resume is an essential part of your application. below, we’ve compiled five resume templates with the most important qualities that hiring managers are looking for in 2023. (google docs and pdfs attached)..

Hiring Manager for Customer Service Roles

Have you ever been told that you have a sixth sense for other people’s emotions? Do you have superb communication skills? Do you love solving interesting problems? If you answered yes to any of these questions, you could have what it takes to work in customer service. In the modern era, the need for strong customer service employees is higher than ever. The internet is helping brands reach global audiences and users, making the 24/7, “always-on” marketplace a reality. In addition, customer’s voices are amplified across platforms in the modern era, making the success of a business depend heavily on customer satisfaction. A strong customer service team is key to building the foundation of a successful company, and recruiters are on the hunt for customer service representatives, managers, and supervisors who are adept at solving customer issues and who can represent and uphold the company’s brand. Experts project that the employment of customer service employees will grow a staggering 10% through 2024 -- faster than the average for any other field of expertise. But as the field grows, so does the amount of competition. If you want to work in customer service, it’s important to ensure that your resume will stand out from the crowd. What should a customer service resume in 2023 look like? Below, we’ll go over 5 successful customer service resume templates that you can download and use. We’ll also go over some of the most important skills that hiring managers look out for, and some other useful tips to keep in mind as you write your customer service resume.

Customer Service Resume Templates

Jump to a template:

Customer Service Representative
Customer Service Manager
Customer Service Supervisor
Entry Level Customer Service Representative
Director of Customer Service
Retail Customer Service Rep
Call Center Customer Service Rep
Customer Service Specialist
Customer Service Agent
Customer Service Cashier
Customer Service Associate
Customer Service Sales Associate
Healthcare Customer Service Rep
Remote Customer Service Rep
Call Center Manager
Call Center Representative
Call Center Supervisor
Call Center Agent
Call Center CSR

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Keywords for Customer Service Resumes

Customer Service Resume Tips

Action Verbs to Use
Bullet Points on Customer Service Resumes
Related Administrative Resumes

Get advice on each section of your resume:

Template 1 of 24: Customer Service Representative Resume Example

If you are outgoing, patient, and a great communicator, a role as a customer service representative might be right for you. Customer service representatives are customer-facing roles who address customer concerns, issues and complaints for a company. The customer service representative is the company's first line of defense in helping customers and ensuring satisfaction. These professionals may work in-person, or in remote settings like a call center. The customer service representative may address a variety of questions and problems from customers each day, and therefore must be master communicators and skilled problem solvers. To become a customer service representative, you’ll need at minimum a high diploma, and preferably an associates degree in a related field like psychology or business adminstration. Previous customer facing experience, such as prior roles as a sales associate or support specialist will be helpful in landing this role. Soft skills are of utmost importance when it comes to what companies are looking for in potential customer service representatives. The ideal candidate will be patient, great at multitasking, and communicating.

A resume for a customer service presentative with a dgeree in communications and experience as a sr. customer service representative.

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Tips to help you write your Customer Service Representative resume in 2024

showcase your ability to handle stress effectively.

A role as customer service representative can quickly become overwhelming if you don’t have great stress and crisis management tools. Customers may be emotional when they address representatives, which makes it extremely important that you show your experience with crisis de escalation, active listening, and effective problem solving on your resume.

Highlight any successes you have had boosting customer satisfaction

Oftentimes, customer service reps are rated on a customer satisfaction score. If you’ve had roles where you were rated on a customer satisfaction survey, be sure to highlight any steps you took to improve your customer ratings. Maybe you often went above and beyond for customers, or found a new way to solve a common issue. Either way, be sure to highlight any experience you have improving customer experience.

Skills you can include on your Customer Service Representative resume

Template 2 of 24: customer service representative resume example.

When applying for a customer service role, it’s important to show the recruiter that you have the required skills and knowledge for the job. You should highlight work experience that is relevant for the role, like in the given resume, which includes three instances of past work experience in a customer service capacity. It’s okay if you don’t have over 8 years of experience in customer service -- you can also highlight your experience in your skills and in your education section.

Use this resume template with strong bullet points to apply to be a customer service representative.

Strong action verbs and tangible results in customer support

The first bullet of each section has a strong action verb accompanied by a measurable outcome, i.e. “exceeded sales target by 18%”, “achieved a 100% customer approval”, and “greeted 100+ daily guests”. These bullets clearly communicate that the applicant is not only well-versed in customer service, but that they can deliver results that are beneficial to the company. You should include as many numerical examples like these as you can, since hiring managers often skim resumes for such measures of proof.

Education and skills related to customer support fields

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills. They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one. Try to list out all the qualities you can think of that a good customer service representative would have and highlight them in your resume. For example, this applicant highlights a very important skill -- communication -- showing that they received an M.S. in Communications and a Minor in Public Speaking. They also highlight their skill in Customer Satisfaction. What other customer service skills can you see that they highlight?

Template 3 of 24: Customer Service Manager Resume Example

The customer service manager is an integral role on any customer-facing team. Customer service managers can work in a variety of industries. They are responsible for leading the customer service team, ensuring customer ratings are trending positively, revamping customer service protocols, training new staff, and more. To become a customer service manager, you’ll need some critical soft skills and experience. Generally, hiring managers will look for a candidate with a minimum of an associates degree in business, communications, or another related field. However, those with a high school diploma could be considered if they have a lot of experience. Previous customer service and support experience is required to land this role. Candidates should be comfortable working face-to-face with customers, excellent problem solvers, and goal oriented.

A resume for a customer service manager with a degree in customer service management and experience as a customer service representative.

Tips to help you write your Customer Service Manager resume in 2024

highlight your leadership skills.

As a customer service manager, you will train and guide junior-level customer service staff. For this reason, you should highlight your ability to mentor and lead others. Maybe you volunteer with tutoring teens, or maybe a previous job has asked you to step up as a leader. In any case, all leadership experience you have should be clearly highlighted on your resume.

Showcase your experience improving customer service metrics

Metrics are very important benchmarks to understand in customer service. As the customer service manager, you will be asked to help improve your team’s metrics, like customer satisfaction or NPS. For this reason, it’s important to show off any experience you have improving a team’s numbers or helping a team meet a new goal.

Skills you can include on your Customer Service Manager resume

Template 4 of 24: customer service manager resume example.

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

When applying to be a customer service manager, include work experience that showcases leadership ability.

Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Template 5 of 24: Customer Service Supervisor Resume Example

The customer service supervisor is a leadership position who oversees many facets of a customer service team. These individuals usually have extensive experience in customer-facing and/or team leadership roles. As a customer service supervisor, you will be responsible for training and mentoring customer service representatives, tracking employee performance, monitoring key metrics, solving high-level issues and complaints, and more. To become a customer service supervisor, you should have keen problem solving skills, strong leadership abilities, and be an effective multitasker. For this role, a minimum of an associate's degree is necessary, however a bachelor’s degree could help you land this role more easily. Moreover, hiring managers will be looking for candidates with 3-5 years experience in customer-facing roles, such as experience as a sales representative, customer care representative, or telephone sales representative. You must show hiring managers you understand how to effectively manage and solve customer complaints. In addition, candidates for the role should have excellent time management and leadership skills.

A resume for a customer service supervisor with a degree in business admin and experience as a customer service coordinator.

Tips to help you write your Customer Service Supervisor resume in 2024

detail your ability to train and mentor others.

Since customer service supervisors are responsible for overseeing day-to-day productivity of the customer service team, it’s important that they are able to identify areas for growth and improve employee performance quickly. Any and all experience you have teaching, mentoring, or training others should be outlined on your resume.

Highlight your experience giving constructive feedback

Customer service managers will be asked to give employees actionable feedback to improve their customer service and KPIs. For this reason, it’s important to have managerial skills such as delivering constructive feedback. Any courses you’ve taken or experiences you’ve had that relate to giving constructive feedback should be highlighted on your resume.

Skills you can include on your Customer Service Supervisor resume

Template 6 of 24: customer service supervisor resume example.

A customer service supervisor plays a key role in the smooth and successful execution of customer service operations. Typically, a customer service supervisor is one level lower than a customer service manager, and with experience may eventually be promoted to that role. Thus, this job often includes some budding responsibilities that you might expect from a manager, including recruiting, training, and general involvement in the ongoing development of the customer service team.

When applying to be a customer service supervisor, make your resume stand out by including promotions or other honors.

Includes management skills, core to customer support teams

Because a customer service supervisor involves a sizable amount of management and supervisory responsibilities, you should call out experiences you’ve had in the workplace where you have utilized such skills. Try to think of times in the past where you’ve demonstrated admirable leadership qualities, whether it’s coaching staff, ensuring employee satisfaction, or juggling multiple stakeholders in tricky situations. In this resume, the applicant highlights that they “coached, motivated and counselled staff of 30+ employees”.

Promotions and awards demonstrate past success and track record

A great way to stand out from the crowd is to highlight your unique accomplishments and achievements. Perhaps you’ve been promoted ahead of the typical cycle at a role, or you’ve been recognized by your superiors for your superb work ethic and dedication. Any sort of award or outstanding advancement through an organization, even in non-customer service capacities, can communicate to the hiring manager that you’re a fantastic employee. In this template, the applicant notes such promotions and awards (e.g. Awarded ‘Employee of the Year’ consecutively for 2 years; Promoted after 8 months...ahead of schedule by 16 months).

Template 7 of 24: Entry Level Customer Service Representative Resume Example

As an Entry Level Customer Service Representative, you're the front line of a company's communication with its customers. It's a role that demands exceptional interpersonal skills and a knack for problem-solving. Recently, the ability to navigate and use customer relationship management (CRM) software has become more important as companies digitalize their processes. When crafting your resume, it's crucial to portray not just your customer service abilities, but also your adaptability in a technology-driven workspace. In this role, patience and empathy are also key. The pandemic has put customer service reps under increasing pressure as businesses pivot to meet changing consumer needs. Your resume should tell a story of resilience, adaptability, and unflappable customer service even when faced with challenging situations.

An exemplary resume for an Entry Level Customer Service Representative role.

Tips to help you write your Entry Level Customer Service Representative resume in 2024

emphasize crm software proficiency.

In your 'Skills' section, be sure to include any experience with CRM software. Today, companies expect their customer service reps to efficiently manage customer data, making this skill a high-priority.

Showcase Adaptability through Specific Examples

Under your 'Experience' section, cite specific instances where you adapted to sudden changes or challenges. It shows your resilience and ability to remain composed under unexpected circumstances which are essential in a customer service role.

Skills you can include on your Entry Level Customer Service Representative resume

Template 8 of 24: entry level customer service representative resume example.

If you’re still taking classes as a student, or even if you just graduated, the recruiting world can be an intimidating place -- especially if you don’t have much work experience. Don’t worry! You can use this template to show recruiters that you have relevant experience in internships or clubs, and that you’re fully capable and skilled for the role.

Students who are crafting an entry-level resume should lead with an education section to demonstrate your relevant interests and strengths.

Put your education at the top for entry-level roles

You may notice that this resume template is quite different from the other templates in organization, with the education section found at the top. This is intentional, and quite common in many successful entry-level resumes. Since most students don’t have a wealth of experiences in the workplace, recruiters will look at your education section to understand your interests and your experience. Make sure to include your GPA and any honors you may have, along with relevant coursework that may be applicable to the role. You can also include any relevant certifications to show that you are someone who takes initiative to learn.

Relevant experience, skills, and projects highlighting transferrable customer support skills

Even though it’s okay to not have experience in customer satisfaction specifically, it’s important to include as many areas where you have engaged in similar capacities. Create detailed bullet points of any internships you might have had, and include responsibilities and achievements that are directly applicable to a customer service role. You can do the same with your experiences in volunteering or with university projects. For example, this applicant calls out that they did an analysis to “understand customer sentiment and purchasing trends”.

Template 9 of 24: Director of Customer Service Resume Example

The director of customer service is a senior-level role. This person oversees an organization's customer service program, policies, and procedures They may develop customer service KPIs and metrics, assist in developing budgets, interpret customer service data and reports, and more. All in all, this role is responsible for ensuring all aspects of a company’s customer service department are running smoothly. Given that this is a senior-level role, considerable customer service knowledge and experience is critical. Hiring managers will be looking for a candidate with a minimum of a bachelor’s degree in business adminstration or management. Moreover, ideal candidates for this role will have 5+ years of experience in customer service. Companies will look for a candidate with previous experience in roles such as sales manager, supervisor, or customer care executive. Strong candidates for this role will have a deep understanding of customer service metrics, budgeting, and project management.

A resume for a customer service director with a bachelor's degree in business and experience as a customer service manager.

Tips to help you write your Director of Customer Service resume in 2024

highlight your project management knowledge and skills.

As a director of customer service, you will need to execute on many projects and tasks. It’s important to understand how to effectively work through projects and delegate tasks as appropriate. For this reason, you should show off any project management experience on your resume. It’s wise to get certified in Six Sigma Green Belt, or another popular project management framework.

Showcase your success cross-collaborating interdepartmentally

The director of customer service will need to collaborate internally with the sales, marketing, and finance teams to complete projects and meet goals. Therefore, it’s important to detail instances where you have successfully collaborated with other departments to execute a project or meet a new goal.

Skills you can include on your Director of Customer Service resume

Template 10 of 24: director of customer service resume example.

The Director of Customer Service is a highly ranked position in the customer service team, and commands a large scope of responsibility for the organization’s implementation of customer service initiatives and execution of strategic imperatives. Accordingly, this position requires excellent business judgment, fantastic management skills, and strong decision-making abilities. It is essential to showcase evidence that you have such expertise by including detailed descriptions of your experience in customer service related positions, as well as evidence of your technical skills, specifically those needed to facilitate operational management.

When applying for a Director of Customer Service position, use this template to display your extensive experience in the field.

Strong work experience section, with evidence of management-level customer support experience

A detailed history of work experience in customer service is one of the most important parts of your resume when applying for a Director level role. Notice that the applicant uses strong action verbs as well as quantitative accomplishments throughout the bullet points under each role. Recruiters must be able to quickly skim your resume and obtain a picture of someone who has the expertise required for providing the strategic direction and knowhow to deliver high quality customer service and execute on standard policies and procedures.

Technical skills, to help you get past Applicant Tracking Systems

As a Director of Customer Service, simply including your experience in working with customers might not showcase the necessary skills you need to qualify for the job. That’s why it’s important to emphasize your technical abilities with specific platforms such as Zendesk / HelpScout or Salesforce, or even with customer relationship management (CRM) systems. This also helps you get past ATS, or resume screeners, which may auto-reject your resume if you don't have the right skills on your resume.

Template 11 of 24: Retail Customer Service Rep Resume Example

This is an almost entirely customer-facing position. You will be the face of the company to the customer and will be on hand to lend a friendly face and to answer any questions they may have. You may also be tasked with dealing with customer complaints and offering solutions, as well as any cashier tasks, or sales tasks that may be assigned. This job requires a positive attitude, problem-solving skills, and excellent communication, among other soft skills. While no higher education is required, it would look good on your resume to have a degree. More importantly, however, is your experience. Recruiters want to see that you have had experience in customer-facing positions; preferably in the industry you are applying to. Take a look at this successful resume sample.

A retail customer service rep resume sample that highlights the applicant’s certifications and impressive skills list.

Tips to help you write your Retail Customer Service Rep resume in 2024

gain certification to give you an edge..

Go the extra mile and gain customer service certification. It will show recruiters your commitment to the profession and will also show the knowledge and ability you bring with you. This applicant has three impressive certifications.

Use your skills list to show task capabilities.

Show recruiters the functions of your job that you can do by using your skills list. Show them that you can handle customer service, sales, cashiering, etc. This applicant has done this very successfully.

Skills you can include on your Retail Customer Service Rep resume

Template 12 of 24: call center customer service rep resume example.

In this position, you will be helping customers with any queries or problems they may have related to the company. The only difference between you and other customer service reps is you will be working over the phone and in a call center. To succeed you must have excellent communication and problem-solving skills. The ability to remain polite and helpful in stressful situations is also key. The big benefit to this position is you do not have to be in the same physical location as the store or company. Many call centers for American companies are located in other countries. Here is a recruiter-approved resume sample for this position.

A call center customer service representative resume sample that highlights the applicants communication skills and impressive experience.

Tips to help you write your Call Center Customer Service Rep resume in 2024

list all languages that you speak..

Having an extra language when working in a call center position is highly beneficial and desired. So list all languages that you can communicate with over the phone. Make sure to include your level of proficiency for each.

Include your customer satisfaction rates.

An easy way to make your resume shine is to include actual figures that show recruiters how successful you have been in previous positions. So include your customer satisfaction rate or rate of resolving customer problems.

Skills you can include on your Call Center Customer Service Rep resume

Template 13 of 24: customer service specialist resume example.

A customer service specialist is in charge of handling any customer queries and resolving any issues they may face in a timely manner. This may be in person, over the phone, or via email. To succeed you must be an excellent communicator and problem solver. Recruiters will be looking to see customer service experience. While a degree is not always necessary, any related degree or certification will greatly benefit your application and resume.

A customer service specialist resume sample that highlights the applicant’s skills section and certifications.

Tips to help you write your Customer Service Specialist resume in 2024

include all industry-standard tools in your skills section..

You need to show that you are experienced in using basic customer service tools. So make sure your tools list reflects this. Go a step further by finding out the tools of your company of choice and ensure you include those in your resume when applying to that company.

Work on getting customer service certification.

Get a leg up on the competition by getting customer service certification. It will show your dedication to the profession and also indicate a strong skill set to recruiters.

Skills you can include on your Customer Service Specialist resume

Template 14 of 24: customer service agent resume example.

A customer service agent assists a company’s customers, addresses concerns, and answers questions. This is a customer-facing position so you need to be approachable, friendly, polite, and helpful. Recruiters would prefer to see a resume showing customer service experience in their industry. Any extra steps you have taken to gain certification or even a degree in customer service or a related field would also be a huge positive.

A customer service agent resume sample that highlights the applicant’s experience and workload capabilities.

Tips to help you write your Customer Service Agent resume in 2024

include any other customer-facing experience..

If you have experience in sales or any other customer-facing job, feel free to include it if your experience section is looking scarce. There are very many relevant transferable skills you will gain from these positions which would help you succeed as a customer service agent.

Quantify your workload capabilities.

Impress recruiters by including figures of how many customer complaints you resolved in previous positions. Include any other impressive figures related to customer service tasks.

Skills you can include on your Customer Service Agent resume

Template 15 of 24: customer service cashier resume example.

A customer service cashier is responsible for processing payments of customers when they want to buy a company’s products. Your tasks may include scanning goods, confirming prices, processing cash or card payments, keeping the cashier area organized, bagging or wrapping goods, etc. Like other customer service staff, you need to have excellent communication and a polite and helpful demeanor. In addition, you will need to be good with numbers and be experienced in using payment technology. Recruiters would prefer to see applicants with retail cashier experience.

A customer service cashier resume sample that highlights the applicant’s financial experience and cashier tools.

Tips to help you write your Customer Service Cashier resume in 2024

keep your cashier tools section updated..

Technology is always advancing. As new and more efficient cashier tools are developed, ensure you learn to use them and update your resume to include them.

Highlight any financial experience.

A degree in accounting or a similar field is extremely useful for this position. Any financial certifications would equally be beneficial. So ensure you list any related certifications. If you have none, consider gaining some to stand out from the crowd.

Skills you can include on your Customer Service Cashier resume

Template 16 of 24: customer service associate resume example.

A customer service associate ensures that a customer’s experience is as smooth and enjoyable as possible. You will need to be friendly and helpful. Your tasks will include handling any customer queries or problems and providing solutions to any issues they may have. You will also be in charge of keeping a good record of customer interactions and relaying any customer issues to your superiors. Soft skills you must possess include excellent communication, excellent problem-solving skills, and an inviting and calm demeanor. Take a look at this successful customer service associate's resume.

A customer service associate resume sample that highlights the applicant’s related experience and transferable skills.

Tips to help you write your Customer Service Associate resume in 2024

list your capabilities in the skills section..

Make your capabilities as easy to recognize as possible by listing the customer service tasks you can do in your skills section as this applicant has done.

Include any customer-facing experience.

Customer-facing positions have a lot of overlap in terms of skills and tasks, so adding them to your resume will be useful. This applicant has included their cashier experience.

Skills you can include on your Customer Service Associate resume

Template 17 of 24: customer service sales associate resume example.

This is an entry-level position where you will be tasked with assisting customers at any point of their sales journey while in your store. You may be responsible for greeting customers as they arrive, answering any questions about products, assisting them in finding the right products, facilitating the payment process, and even handling refunds if necessary. This position requires excellent interpersonal skills, communication skills, and self-motivation, among others. Take a look at this resume sample.

Customer service sales associate resume sample that highlights the applicant’s sales experience.

Tips to help you write your Customer Service Sales Associate resume in 2024

ensure your tools reflect the entire sales cycle..

Show recruiters that you are experienced with all industry-standard sales tools from cashier tools to scanning tools, to relevant customer CRMs. Go an extra step and find out what tools the company of your choice uses and make sure to include those in your resume.

Show your background in finance-related tasks.

Doing cashier tasks is a fundamental part of the job. Because of that, recruiters will want to see that you are good with money and accounting. If you have any qualifications or previous experience in those fields, be sure to include them.

Skills you can include on your Customer Service Sales Associate resume

Template 18 of 24: healthcare customer service rep resume example.

Professionals in this position will assist customers, where necessary, in a clinical setting. Your tasks may include handling patient intake, patients’ files, booking appointments, and any queries or concerns customers may have. Having an educational background in the medical field would be a huge plus, as would having experience working in the medical field. You also need to be someone who is experienced in handling sensitive information, and who has a friendly disposition.

A healthcare customer service representative resume sample that highlights the applicant’s healthcare background and experience.

Tips to help you write your Healthcare Customer Service Rep resume in 2024

use healthcare keywords..

Show recruiters you are experienced in the field. and improve your chances of passing through any ATS resume filters by using healthcare keywords. Useful keywords may include HIPAA, insurance, healthcare, EPIC, etc.

Get certified in the healthcare field.

Go the extra step to get certified in one or more of the core functions of your job. This applicant is a certified healthcare customer service representative and certified medical coder.

Skills you can include on your Healthcare Customer Service Rep resume

Template 19 of 24: remote customer service rep resume example.

As the name suggests, this professional performs their customer service duties remotely via email or over the phone. Their duties may include responding to customer complaints or queries, building relationships with customers, notifying customers of promotions or discounts, etc. Your written and verbal skills need to be excellent to succeed in this role. Staying self-motivated and highly productive are also keys to success.

A remote customer service representative that highlights the applicant’s workload capabilities and relevant tools.

Tips to help you write your Remote Customer Service Rep resume in 2024

include metrics of your workload capabilities..

Show recruiters how efficient and productive you are by including metrics such as how many emails you answered in a given period or how many calls you handled.

Include your software and hardware tools.

If you work from home, include all the hardware you will be using in your tools section. A fast computer, a good pair of headphones, and a fast internet connection are some of the tools you will most probably need.

Skills you can include on your Remote Customer Service Rep resume

Template 20 of 24: call center manager resume example.

As a Call Center Manager, your role is essentially the backbone of a company's customer service operations, and your resume needs to reflect that. You're managing a team of agents, providing training, facilitating communications, and ensuring a high level of customer service. The industry is becoming more digitally focused, utilizing real-time data and advanced software to manage customer interactions. Your resume should convey your technological aptitude, and your understanding of customer service trends. When writing your resume, consider the performance metrics and targets that call centers focus on. Businesses are increasingly valuing managers who can demonstrate their impact through tangible achievements and metrics. Optimization and efficiency are the name of the game, so evidence of your ability to improve these areas is key.

Resume example demonstrating expertise in call center management and customer service metrics.

Tips to help you write your Call Center Manager resume in 2024

show proficiency in modern call center software.

The call center industry is heavily reliant on technology, and companies often require managers to be proficient in specific software. On your resume, list the call center platforms you're familiar with. This could include CRM software, call routing technologies, or analytic tools.

Quantify your achievements in team management and customer service

Call center managers are expected to lead their team to meet specific goals and targets. These could be related to customer satisfaction, call handling times, or team productivity. Where you can, incorporate quantifiable achievements on your resume. For example, "Improved average call handling time by 15%".

Skills you can include on your Call Center Manager resume

Template 21 of 24: call center representative resume example.

As a hiring manager, I've come across a good number of resumes for Call Center Representatives. What strikes me about this role is the level of multitasking and customer service skills required. You're dealing with customer inquiries, complaints, and sometimes even emergencies, all while navigating various systems to log calls and find information. Recently, there's been a trend towards remote roles, which means you'll likely need to demonstrate your ability to work independently and manage your time effectively. When writing your resume, it's key to showcase these abilities, along with any experience you have in handling difficult situations or complex systems in a high-pressure environment.

A resume snapshot emphasizing customer service and tech skills for a Call Center Representative role.

Tips to help you write your Call Center Representative resume in 2024

show your interpersonal skills.

As a Call Center Representative, you're the first point of contact for customers. It's your job to make them feel heard and understood. So, on your resume, you should give examples of your ability to empathize with customers and communicate clearly.

Prove your tech proficiency

Even though you're in a people-oriented role, tech plays a huge part in your day-to-day tasks. You'll need to log calls, find customer information and possibly troubleshoot technical issues. So make sure to list any relevant tech skills or software familiarity you have on your resume.

Skills you can include on your Call Center Representative resume

Template 22 of 24: call center supervisor resume example.

As a Call Center Supervisor, your role is infused with a mix of administrative, leadership, and customer service elements. Your resume should reflect these unique aspects. Specifically, it must demonstrate your skills in managing employees, ensuring high-performance levels, and handling customer escalations. Recently, companies are leaning towards supervisors with a strong grasp of digital platforms and analytics as call centers move towards omnichannel customer service. So, stay ahead by showcasing your digital skills and familiarity with various call center software. Moreover, hiring managers are now seeking candidates who can work remotely without compromising team productivity. In your resume, you may want to present any experiences where you've successfully managed remote teams or worked in virtual call centers, to cater to this growing trend.

A resume screenshot featuring key skills and experiences for the Call Center Supervisor role.

Tips to help you write your Call Center Supervisor resume in 2024

show your people management skills.

As a Call Center Supervisor, you're in charge of a team. So, it's crucial to show your ability to lead and manage people effectively. Mention any strategies you've used to boost team morale, decrease staff turnover, or increase agent productivity.

Highlight your proficiency in Call Center software

Call center operations heavily rely on software. Your resume should demonstrate your proficiency in using call center software, be it CRM systems, auto-dialers or analytics programs. Any experience in implementing or refining these tools can be a significant asset.

Skills you can include on your Call Center Supervisor resume

Template 23 of 24: call center agent resume example.

As a Call Center Agent, you're at the heart of customer interaction. You're the voice and ears of the company, providing solutions and offering assistance. Crafting a resume for this role requires a knack for showcasing your communication skills and empathy. Also, as remote operations become more commonplace due to recent trends, it's equally important to highlight experience or comfort with digital tools and remote work environments. Secondly, call centers are evolving into contact centers, with omnichannel interactions (calls, online chats, emails, etc.) becoming the norm, so versatility is key. When writing your resume, it's crucial to show rather than tell. Don't just claim you're patient or agile — provide concrete examples of when you've used these skills. Remember, quality of customer service pulls more weight in call center roles than a high volume of calls handled.

A resume screenshot for a call center agent role, showcasing proficiency in digital tools and versatility in customer interactions.

Tips to help you write your Call Center Agent resume in 2024

show proficiency in using digital tools.

When listing your skills, show you're no stranger to digital tools. Mention specific software or platforms you've used in past roles, especially remote communication and collaboration tools. This shows you're ready to handle remote and on-site work.

Demonstrate versatility in customer interactions

Instead of focusing solely on call handling, showcase experiences with different forms of customer interactions. Have you handled customer queries through live chats or emails? Have you dealt with difficult customers? Provide examples. These instances show you're adaptable and ready for the modern contact center world.

Skills you can include on your Call Center Agent resume

Template 24 of 24: call center csr resume example.

Working as a Call Center Customer Service Representative (CSR) isn't just about answering calls. It's about problem-solving on the fly, maintaining a positive attitude, and communicating effectively. A call center CSR resume needs to reflect that, but also keep up with the industry's shift towards multichannel support - handling emails, social media, and live chats. When crafting your resume, understand that it's not just about listing your previous roles, but showcasing your ability to handle an ever-evolving, fast-paced, customer-focused role.

Call center CSR resume with a focus on multi-channel proficiency and problem-solving skills.

Tips to help you write your Call Center CSR resume in 2024

demonstrate your multi-channel proficiency.

In this digital age, call centers aren't just about making and receiving calls. You need to showcase your ability to handle emails, social media, and live chats. Include any previous experience and skills you have in these areas.

Show your problem-solving skills

As a CSR, you need to be able to think on your feet. Use your resume to tell stories about how you've solved customers' problems efficiently and effectively. Quantifiable achievements here can really make you stand out.

Skills you can include on your Call Center CSR resume

We spoke with hiring managers from top customer service companies like Zappos, American Express, and Nordstrom to bring you the most effective tips for your customer service resume. These tips will help you showcase your skills and experience in a way that stands out to potential employers.

Highlight your communication skills

Strong communication skills are essential for customer service roles. Make sure to emphasize your ability to communicate effectively with customers, both verbally and in writing.

Demonstrated excellent verbal and written communication skills, consistently receiving positive feedback from customers and supervisors
Skilled in active listening, empathy, and conflict resolution to effectively address customer concerns and provide solutions

Avoid vague statements that don't provide specific examples of your communication abilities:

Good communication skills
Able to talk to customers

Bullet Point Samples for Customer Service

Showcase your problem-solving abilities

Employers value customer service representatives who can think on their feet and find creative solutions to customer issues. Highlight specific examples of how you've successfully resolved customer problems in the past.

Resolved a complex billing issue for a long-time customer, resulting in a renewed contract and increased customer loyalty
Developed a streamlined process for handling product returns, reducing customer wait times by 30%

Don't simply state that you have problem-solving skills without providing evidence:

Problem solver
Able to handle customer complaints

Include metrics to quantify your achievements

Use numbers and percentages to demonstrate the impact of your work. This helps employers understand the scope of your responsibilities and the value you brought to your previous roles.

Maintained a 95% customer satisfaction rating based on post-call surveys
Handled an average of 50 customer calls per day, consistently meeting or exceeding team targets

Avoid using vague or unquantifiable statements:

Helped many customers
Improved customer satisfaction

Tailor your resume to the specific job

Customize your resume to match the requirements of each customer service position you apply for. Use the job description as a guide to highlight the most relevant skills and experiences.

Customer Service Representative with 5+ years of experience in fast-paced call center environments. Skilled in handling high volume of customer inquiries, resolving complex issues, and maintaining a positive attitude under pressure. Proficient in Zendesk and Salesforce CRM software.

Generic summaries that could apply to any customer service job are less effective:

Customer Service Representative with experience in handling customer calls and emails. Good communication skills and ability to work in a team.

Emphasize your technical skills

Many customer service roles require proficiency in specific software or tools. Make sure to list any relevant technical skills you possess, such as:

Proficient in Zendesk, Salesforce, and Microsoft Office Suite
Experienced in using live chat and social media platforms to provide customer support

Don't include outdated or irrelevant technical skills:

Proficient in Windows 95
Familiar with fax machines

Highlight your industry-specific knowledge

If you have experience or knowledge related to the industry you're applying to, make sure to emphasize this in your resume. This can help you stand out from other candidates.

Extensive knowledge of telecommunications products and services, allowing for quick and accurate resolution of customer inquiries
In-depth understanding of e-commerce best practices and trends, enabling proactive customer support and upselling opportunities

Avoid generic statements that don't demonstrate industry-specific expertise:

Knowledge of products and services
Familiar with industry trends

Many recruiters skim through your resume -- some might spend less than a minute reviewing your application. That’s why it’s so important to craft a resume that highlights your strengths well, and that helps you stand out as a strong candidate. How do you craft such a resume? Below, we’ve gathered the top tips for creating a customer service resume that will help your application shine:

Tailor your customer service resume with industry-specific keywords

Customer service employees may work in a variety of different industries -- nearly every type of company needs to regularly interface with customers and support their needs. When applying to work on a customer service team, it’s important to tailor your resume to the specific industry that you are applying for -- whether that’s tech, consumer goods, ecommerce, or something else. For example, if the job that you’re applying for is a fast-paced tech startup, you might include such phrases as “driving conversion rates”, “eliminating customer friction points”, or “ensuring agile and scalable operations.” Every industry has their own special jargon. If you’re stuck or not sure what phrases to use, you can find these sorts of keywords by looking through multiple job listings for customer service roles at similar companies and note any words or phrases that seem to get repeated. Using these industry-specific keywords shows your hiring manager that you’ve done your homework and are serious about the role.

Structure strong bullet points using Action Verb + Task + Metric

Staring at a blank line in your resume can be frustrating. We’ve provided a simple framework for you to follow as you craft your bullet points for your customer service resume. Hiring managers want to quickly see the impact of your contributions, and this formula will help you do exactly that, instead of filling your resume with fluff. Here’s what it looks like:

How to structure your customer service resume bullet points

Use your skills section wisely

Use your skill section to highlight your expertise in customer service. What skills should you emphasize? Customer service employees need to know how to de-escalate tense customer situations, improve operations and efficiencies, and organize your team and their workflow. You must be strong in the “3 Ps of Customer Service Management”: professional, patient, and “people-first” attitude.

Writing Your Customer Service Resume: Section By Section

header, 1. put your name on the first line.

Your name should be the most prominent element in your header, as it's the primary identifier on your resume. Make sure it stands out by using a larger font size than the rest of your contact details.

Here's an example of how to format your name in your header:

Avoid adding labels or titles next to your name that could distract from it, like this:

Name: John Doe
Customer Service Representative John Doe

2. Include essential contact details

After your name, list your key contact details so hiring managers can easily get in touch with you. Essential details to include are:

Phone number
Professional email address
Location (City, State)

You can list these details on one line, separated by dividers. For example:

John Doe 555-123-4567 | [email protected] | New York, NY

Avoid providing too many details that clutter your header and distract from the essentials. For instance, there's no need to include:

Multiple phone numbers
Full mailing address with zip code
Unprofessional email handles (e.g. [email protected] )

3. Showcase your customer service job title

If you have room in your header, consider adding your current or most recent job title related to customer service. This helps quickly convey your professional identity to hiring managers.

For example:

John Doe, Customer Success Manager
John Doe Customer Support Specialist

However, avoid listing multiple job titles or stuffing your header with keywords, as that can appear cluttered and spammy. Stick to one clear job title most relevant to the position you're applying for.

Summary

A resume summary is an optional section that goes at the top of your resume, just below your contact information. It's a short paragraph, usually 3-5 sentences long, that highlights your most relevant skills, experiences, and achievements. While a summary is not required, it can be a valuable addition to your resume if you're changing careers, have a lot of experience, or want to provide additional context that's not already in your resume.

However, you should never use an objective statement instead of a summary. Objective statements are outdated and focus on what you want from an employer, rather than what you can offer them. A well-written summary, on the other hand, can grab the attention of a hiring manager and convince them to keep reading your resume.

How to write a resume summary if you are applying for a Customer Service resume

To learn how to write an effective resume summary for your Customer Service resume, or figure out if you need one, please read Customer Service Resume Summary Examples , or Customer Service Resume Objective Examples .

1. Tailor your summary to the customer service role

When writing your summary for a customer service position, it's essential to highlight your relevant skills and experiences. Focus on customer service-specific skills such as communication, problem-solving, and conflict resolution. Mention any experience you have working with customers, whether it's in a retail setting, call center, or other customer-facing role.

For example, instead of a generic summary like this:

Experienced professional with a proven track record of success. Strong communication and organizational skills. Seeking a challenging position with opportunities for growth.

Try a tailored summary like this:

Customer service professional with 5+ years of experience in retail and call center environments. Skilled in resolving complex customer issues, improving customer satisfaction rates, and training new team members. Seeking to leverage my communication and problem-solving skills in a customer service manager role.

2. Quantify your achievements

Whenever possible, use numbers and metrics to quantify your achievements in your summary. This helps provide concrete evidence of your skills and experience, and makes your summary more impactful. For example:

Resolved an average of 50+ customer inquiries per day while maintaining a 95% customer satisfaction rate
Improved first call resolution rate by 15% through effective troubleshooting and communication
Trained and mentored 10+ new customer service representatives

Avoid using vague or subjective phrases like "excellent customer service skills" or "strong communicator." Instead, let your quantified achievements speak for themselves.

Experience

Your work experience section is the most important part of your customer service resume. It's where you'll showcase your relevant experience, key accomplishments, and the value you'll bring to the role.

Let's break down the essential components of a strong work experience section for customer service professionals:

1. Highlight your customer service skills

Throughout your work experience, emphasize the customer service skills you've developed and utilized, such as:

Active listening
Problem-solving
Communication

Demonstrated active listening and empathy to fully understand customer needs, resulting in a 95% customer satisfaction rating.

Avoid simply listing responsibilities without highlighting the skills behind them. Instead of:

Answered customer questions
Utilized strong communication skills to clearly and patiently answer customer inquiries, leading to a 10% reduction in escalated issues.

Use our Targeted Resume tool to ensure you're highlighting the right customer service skills for each job you apply to.

2. Quantify your impact with metrics

Whenever possible, use hard numbers to demonstrate the impact of your work. Metrics help employers understand the scope of your experience and the value you've provided. Consider including:

Customer satisfaction scores
Average call handling time
Number of customers assisted daily
Percentage of issues resolved independently

Maintained a 98% customer satisfaction rating while handling an average of 50+ calls per day and resolving 90% of issues without escalation.

If you don't have access to exact metrics, estimates are better than no numbers at all. For example:

Assisted an estimated 200+ customers per week via phone, email, and live chat.

When describing your achievements, start with the result or impact, then explain how you achieved it. This format makes your accomplishments stand out more.

3. Showcase your career progression

Highlight any promotions, increased responsibilities, or special projects you've taken on. This demonstrates your ability to grow and take on new challenges. For example:

Promoted to Senior Customer Service Representative after one year, taking on additional responsibilities such as training new hires and handling escalated customer issues.

If you don't have a formal promotion, you can still showcase growth:

Selected to mentor new team members based on strong performance and leadership skills.
Collaborated with cross-functional teams on a special project to improve the customer onboarding process, resulting in a 15% increase in customer retention.

Use our Score My Resume tool to get instant feedback on your resume's ability to showcase career progression and other key factors employers look for.

4. Tailor your experience to the job

While it's essential to showcase your overall customer service experience, it's even more impactful to highlight experience that's directly relevant to the specific role you're applying for. Review the job description and consider:

Which of your experiences are most similar to the responsibilities of this role?
Have you worked in a similar industry or with a similar product/service?
Do you have experience with any tools or technologies mentioned in the job description?

For example, if the job emphasizes experience with a specific CRM system, you might say:

Utilized Zendesk CRM to efficiently manage and track customer interactions, ensuring timely and personalized support.

Avoid focusing on experience that isn't relevant to the role. Instead, prioritize the experiences that best match what the employer is looking for.

If you're having trouble identifying which experiences to highlight, try copying and pasting the job description into a word cloud generator. The most frequently used words will likely be the most important to the employer.

Education

The education section of your customer service resume should be concise and highlight your most relevant qualifications. It's important to tailor this section to the job you're applying for and showcase the skills and knowledge that make you a strong candidate.

1. Put education at the top if you're a recent grad

If you've recently graduated or have limited work experience, place your education section at the top of your resume. This will draw attention to your academic achievements and relevant coursework.

Bachelor of Arts in Communication University of California, Los Angeles Graduated: May 2022 Relevant Coursework: Customer Service Strategies, Business Communication, Conflict Resolution

2. List relevant coursework and projects

If you're a recent graduate or have completed courses directly related to customer service, consider listing them under your degree. This can demonstrate your knowledge and skills to potential employers.

Examples of relevant coursework and projects:

Customer Service Strategies
Business Communication
Conflict Resolution
Capstone Project: Developed and implemented a customer satisfaction survey for a local business

3. Keep it brief for senior-level positions

If you have extensive work experience in customer service, your education section should be brief. Include your degree, university, and graduation year (optional).

Here's an example of what to avoid:

Master of Business Administration University of Texas at Austin Graduated: May 1998 Relevant Coursework: Marketing, Finance, Organizational Behavior GPA: 3.8

Instead, keep it concise:

Master of Business Administration, University of Texas at Austin

Action Verbs For Customer Service Resumes

Use this list of common customer service action verbs to effectively describe your achievements throughout your work experience. Your customer service resume should emphasize the impact of your accomplishments and contributions with strong action verbs. Try to be creative and use a new action verb for each bullet point. To pack an even more powerful punch, combine your verb with quantifiable results to show tangible proof of your work.

Communicated
Interviewed
Transformed

For more related action verbs, visit Customer Service Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Customer Service Resumes

Skills for customer service resumes.

When you find the Customer Service positions that you want to apply for, always make sure to read the job description carefully from beginning to end. Hiring managers are often overwhelmed with hundreds of applications, and want to ensure that the candidates they select are serious about the position. Instead of simply dropping a generalist resume, make sure to do your due diligence -- and show that you’ve done it! How can you show that you’re done your homework on the role? Go through the job description -- you can even copy and paste it into another document and highlight the specific skills they mention. Then, make sure to include those in your work experience and note them in your resume’s Skills section. You should also try to tailor your bullet points in your Work Experience section to cater to those skill sets where you can (e.g. Enhanced customer satisfaction by 80% using [Skill name]) Generally, hiring managers who are looking to fill customer service roles are on the hunt for candidates who demonstrate excellent communication skills, a demonstrated track record of ensuring customer satisfaction, and -- if you’re applying for a role that leads a team -- strong leadership abilities such as strategy development and decision-making.

Customer Support
Technical Support
Troubleshooting
Salesforce.com
Contact Centers
Customer Experience
Customer Service
Account Management
Customer Relationship Management (CRM)
Social Media
SME management
Microsoft Access
Telecommunications

Skills Word Cloud For Customer Service Resumes

This word cloud highlights the important keywords that appear on Customer Service job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

Top Customer Service Skills and Keywords to Include On Your Resume

How to use these skills?

Resume bullet points from customer service resumes.

You should use bullet points to describe your achievements in your Customer Service resume. Here are sample bullet points to help you get started:

Identified steps to decrease rates of returns and frauds, resulting in $75k in cost savings.

Provided excellent customer service, effectively reducing customer complaints from 65% to 23% within the first 8 months.

Acted as key contact for issue resolution and customer advocacy, reducing issues and complaints by over 45% .

Collaborated with 10 department managers and peers to develop and implement policies and procedures that increased internal efficiency by 20%.

Created customer satisfaction survey utilizing MS Project increasing customer retention by 12% and onboarding 3 new customers.

For more sample bullet points and details on how to write effective bullet points, see our articles on resume bullet points , how to quantify your resume and resume accomplishments .

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Representative II, Customer Service Operations

Job Number: 20141580
Location: TN
Country: United States
Date Posted: 4/11/2024
Type: Full time
Employment Type: Regular

What Customer Operations Support contributes to Cardinal Health

Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.

Job Summary

The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance to scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order.

Responsibilities

Demonstrates proficient multitasking capabilities, adeptly managing a high call volume with precision and efficiency.
Processes customer orders, emails, ensuring accuracy and compliance with company policies. Primary agent for Incoming calls.
Outbound calls for shipping delays, short-ships, and weather delay outbound calls.
Follow up/follow through on Incoming work items and email queues.
Basic submission of customer cases: entry for damages, credits, returns, etc.
Research and resolution of customer case requests.
Submits IT tickets for issue resolution.
Completes company assigned trainings promptly.
Responds promptly and professionally to customer inquiries regarding pharmaceutical products and services.
Provides accurate information about product availability, pricing, and delivery timelines.
Assists with new hire training/shadowing as needed.
Collaborates with internal teams to resolve customer issues, such as order discrepancies or product complaints.
Communicate proactively with customers to provide updates on order status and any potential delays.
Collaborates with sales and logistics teams to optimize order fulfillment and customer satisfaction.
Documents and tracks customer interactions/conversations in the company's CRM system.
Assists by communicating opportunities to your leaders for process improvement and contribute to enhancing customer service procedures.
Cross train in other areas to assist with workload as needed.

Qualifications

1-3 years of experience preferred.
High school diploma, GED or equivalent work experience preferred.
Proven experience in customer service, preferably within the pharmaceutical or healthcare industry preferred.
Strong communication and interpersonal skills to interact effectively with diverse customers.
Detail-oriented with excellent organizational and multitasking abilities.
Proficient in using CRM software and other relevant customer service tools.
Ability to work collaboratively in a team-oriented environment.
Problem-solving skills to address customer issues and ensure customer satisfaction.
Demonstrated capacity to thrive in an autonomous work environment, consistently delivering a high-quality result with efficiency.
Professional telephone skills and proficiency in order entry.
Basic Microsoft product usage: Outlook/Excel.

What is expected of you and others at this level

Applies acquired job skills and company policies and procedures to complete standard tasks.
Works on routine assignments that require basic problem resolution.
Refers to policies and past practices for guidance.
Receives general direction on standard work; receives detailed instruction on new assignments.
Consults with supervisor or senior peers on complex and unusual problems.
Possesses strong communication skills, provides accurate information ensuring customer satisfaction.
Ability to maintain a professional, friendly, and knowledgeable demeanor always, coupled with an innate “happy to help” mindset.
Successful candidates should be able to thrive in a dynamic work environment embracing change as a regular occurrence and demonstrating the ability to adept swiftly to evolving priorities.

Anticipated salary range: $15.00 per hour - $21.20 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs

Application window anticipated to close: 05/11/2024 *if interested in opportunity, please submit application as soon as possible.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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By providing your phone number you are providing consent to receive direct text message communications from Cardinal Health for the purposes of recruiting. You may opt-out of receiving Cardinal Health direct text message communications at any time by typing STOP to a text message you receive from Cardinal Health or contacting [email protected].

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Remote Customer Service Resume Example
As a Remote Customer Service professional, it's essential to highlight your skills and experience effectively in your resume. To do this, consider incorporating the following keywords and action verbs: 1. Communication: Emphasize your ability to communicate clearly and professionally, both verbally and in writing.
Remote Customer Service Rep Resume Examples for 2024
Remote Customer Service Rep Resume Sample. As the name suggests, this professional performs their customer service duties remotely via email or over the phone. Their duties may include responding to customer complaints or queries, building relationships with customers, notifying customers of promotions or discounts, etc.
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Remote customer service skills are essential for your resume. Highlight your proficiency in handling customer inquiries via phone, email, or chat. Demonstrate your ability to work independently and manage time effectively. Showcase your experience with CRM software and your strong communication skills. Use This Example.
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Top 5 Tips for Your Remote Customer Service Resume. Both interpersonal and technical skills matter. Service reps need to perform technical tasks like providing troubleshooting instructions while also using interpersonal skills to ensure a positive customer experience. Your examples and listed skills should emphasize how you use both.
Remote Customer Service Representative Resume Examples
Here are 30 more additional Remote Customer Service Representative resume keywords that can help optimize your resume for Applicant Tracking Systems (ATS) and increase your chances of getting noticed by potential employers: Virtual Customer Support. Online Communication. E-commerce Assistance. Digital Problem-Solving.
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Example job for Remote Customer Service resume. Provide outstanding remote support to clients through phone, email, or online chat platforms, for a firm that has served working-class families since 1951 with life, supplemental health, and accident insurance products. Convey correct and considerate information about company products, services ...
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Performs remote digital inspection on approved sites. Prepares for on-site inspection and repairs by remotely inspecting BAS and providing a detailed report of outstanding issues and discrepancies to others. Provides remote customer and technician support. Documents work by completing paperwork on each job, including daily time, progress, and ...
Remote Customer Service Representative Resume Example & Writing ...
Use this Remote Customer Service Representative resume example and guide to improve your career and write a powerful resume that will separate you from the competition. Remote customer service reps are the backbone of many companies, providing support to customers via phone, email, or chat. You're the first line of defense when a customer has ...
Remoate Customer Service Representative Free Resume Template
Just download the template, then add your personal information and make adjustments to match your experience. Our template will drastically reduce the amount of time you spend making your stand-out resume for Remote Customer Service Representative positions. Robin Doe 123 Main St. Anytown, CA 12345 (123) 456-7890 [email protected].
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Check Out one of our best remote customer service representative resume samples with education, skills and work history to help you curate your own perfect resume for remote customer service representative or similar profession ... remote customer service representative resume example with 5+ years of experience. Jessica Claire, , 609 Johnson ...
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Remote work resume samples You can use these three samples to give you ideas for your remote work resume: Chronological resume sample ... Illinois I 123-456-7899 I [email protected] Summary Customer service representative with over two years of experience helping customers remotely. Seeking a role with Sam's Cloud Solutions where I can help ...
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Dish Network Corporation - Remote Customer Service Representative. Albany, NY 01/2021 - 08/2021. Supervised and managed daily scheduling, tasking and administration. High Speed Data of 25MBPS. Clean designated work area. Make decision based on policies and past precedents, seeking guidance when necessary.
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Use our customer service resume examples as a reference when writing your own resume to land more interviews. Also make sure to pair your resume with a well-written customer service cover letter to maximize your chances of landing a job. August 4, 2023. Build My Resume Now Read Our Tips. View.
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Resume Example 6: Remote Customer Service Representative. This resume is for individuals who specialize in providing customer support from a remote setting. This resume should emphasize the candidate's ability to deliver excellent service independently, manage time effectively, and utilize remote work tools proficiently. ...
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Certified Customer Service Representative (CCSR) Microsoft Office Specialist Master Certification (MOS) Certified Information Technology Professional (CITP) Certified Customer Service Specialist (CSS) [email protected]. 434-382-0258. 537 Worley Avenue. Lynchburg, VA 24504. Skills.
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Check Out one of our best remote customer service representative resume samples with education, skills and work history to help you curate your own perfect resume for remote customer service representative or similar profession ... remote customer service representative resume example with 5 years of experience. Jessica Claire. Montgomery ...
Customer Service Resume Examples & Skills for 2024
There's a simple formula to use when you're writing a resume summary or a resume introduction. It goes like this: Adjective + Job Title + Years of Experience + Achievements + Skills + What You Want to Do for the Employer. 7. Attach a Cover Letter to Your Customer Service Resume.
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Claire. [email protected]. (555) 432-1000. 100 Montgomery St. 10th Floor. Summary. Positive, upbeat Customer Service Representative brings more than 22 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs.
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Here's how to write an effective header for your customer service resume: 1. Put your name on the first line. Your name should be the most prominent element in your header, as it's the primary identifier on your resume. Make sure it stands out by using a larger font size than the rest of your contact details.
Remote Customer Service Representative Resume Sample
Remote Customer Service Representative, 02/2021 - 12/2022. Copart - Conway, AR. Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times.
Representative II, Customer Service Operations
Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution. Job Summary . The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance to scheduling, demand planning and inventory.
Remote Customer Service Representative Resume Sample
Check Out one of our best remote customer service representative resume samples with education, skills and work history to help you curate your own perfect resume for remote customer service representative or similar profession ... remote customer service representative resume example with 3+ years of experience. Jessica Claire, , 609 Johnson ...

Resume Examples

Common Responsibilities Listed on Remote Customer Service Resumes:

Remote Customer Service Resume Example:

Top Skills & Keywords for Remote Customer Service Resumes:

Soft Skills

Resume Action Verbs for Remote Customer Services:

Generate Your Resume Summary

Resume FAQs for Remote Customer Services:

Related Resumes for Remote Customer Services:

5 Remote Customer Service Resume Examples & Guide for 2024

All resume examples in this guide

Resume Guide

Recommended reads:

Upload your resume

Essential components for your general counsel resume:

What recruiters want to see on your resume:

Quantifying impact on your resume

Strategies for candidates with limited resume experience

Top skills for your remote customer service resume

Best certifications to list on your resume

Resume summary and objective examples for a remote customer service resume

Looking to build your own Remote Customer Service resume?

Should You Have Hobbies & Interests on Your Resume?

Remote Customer Service Representative Resume Example & Writing Guide

Remote Customer Service Representative Resume Example

Christopher Davis

Remote Customer Service Representative

Customer Support Specialist

Customer Service Associate

Bachelor of Arts in Communication

How to Write a Remote Customer Service Representative Resume

1. Crafting a Captivating Summary

2. Showcase Relevant Work Experience

3. Emphasize Technical Proficiency

4. Highlight Soft Skills

5. Quantify Your Achievements

6. Mention Remote Work Experience

Resume Keywords

Why Keyword Inclusion Matters

Tailoring for Success

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