facebook review type

Kate Bojkov

Mastering facebook reviews: the complete 2024 guide.

Activate the Facebook Reviews tab on your Facebook business Page and grow with customer feedback.

Facebook reviews, or recommendations, are a vital part of a business’s online reputation.

After all, they provide the best type of social proof you can get, increase the visibility of your business, and help you convert visitors into dedicated customers.

Moreover, the impact customer reviews have on your business cannot be underestimated. The vast majority of U.S. adults (82%) say they check online reviews before a purchase. Also, over 18% of U.S. adults say they had bought something through Facebook.

So keep on reading as we tell you all about Facebook reviews, how to add them to your page, and how they help your business succeed in today’s day and age.

About Facebook recommendations former Facebook reviews

Facebook Recommendations are a feature on Facebook that allows users to provide feedback about their experiences with businesses, services, or products.

Unlike traditional star-rated reviews, Recommendations enable users to simply recommend or not recommend a business to their friends and network. These Recommendations can include written feedback, photos, and tags, creating a more comprehensive and social form of review. This feature integrates directly into a business’s Facebook Page, making it easier for potential customers to see authentic opinions and experiences shared by real users.

Note: Facebook’s ‘Recommendations’ feature is the evolution of the older ‘Reviews’ system, and you can still find it under the ‘Reviews’ tab of Facebook pages. However, instead of using the old star rating system, buyers recommend (or not) a product or a business, share a written opinion, and leave tags and images (should they choose to).

FYI: You can embed Facebook reviews widget  automatically with  EmbedReviews platform.  Start a free trial  and display your Facebook Page recommnedations now. 

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How to set up your Facebook business page reviews?

You can very quickly and very easily add your Facebook Reviews tab on your official page. Just complete these straightforward steps:

• Log in to your account and go to your business Facebook page ;
• Click on your profile image (top-right corner and tap ‘Settings & privacy’ ;

That’s it! Now, your ‘Reviews’ tab will be live on your official page, and your customers can share their experiences with your business for everyone to see.

Note: Once you activate the ‘Reviews’ tab and start getting feedback, you won’t be able to delete Facebook reviews yourself. You will have to flag innacurate reviews and Facebook’s team will deal with them if they violate Facebook’s Community Standards.

How to get your Facebook Reviews page link?

Google My Business has made getting a  Google review link  easy, but getting a Facebook review link will be a bit different. No worries, we’ll show you two easy ways to do it!

Option 1: Copy the reviews page URL

To get your Facebook Reviews link, you have to follow two simple steps:

• Log in to your Facebook page —start by logging into your Facebook account and navigating to your official business page;
• Add ‘/review’ to your page URL —find the browser address bar, click at the end of it, and then simply type ‘/review’ after your page URL;
• Copy the URL to share it —simply copy the entire string you see in the address bar for future use. For instance, https://www.facebook.com/embedreviews/reviews is EmbedSocial’s Facebook Reviews page link – as shown below:

Congratulations, you have it!

Now, share the Reviews link of your Facebook business page across the internet, such as on your website, in emails, in your newsletters, or on your social media platforms, i.e., anywhere you see a chance to invite your customers to review you.

Note: When sending the link, also add a brief explanation on  how your customers can leave you a Facebook review for your product and services.

Option 2: Build your own direct Facebook review link

What if your customers are not logged into their personal or business accounts? If you send them the above link, they’ll be asked to log into Facebook first, which may discourage them from reviewing your business. No worries, here’s a solution to that:

• Utilize the Facebook login URL ->  www.facebook.com/login/
• Put a redirect to your reviews page by adding “next” ->  www.facebook.com/login/?next=
• Convert your page URL into the corresponding equivalent in HTML and add it after the “next” component ->  https://www.facebook.com/login/?next=https%3A%2F%2Fwww.facebook.com%2Fembedreviews%2Freviews%2F

As you can see, it’s not complicated at all! Just replace the colon (:) with %3A and the slash (/) with %2F. That way, whenever the customer logs in to their account, they’ll be redirected to your reviews page. Works like a charm every time!

How can your customers leave you Facebook reviews?

Since the introduction of the ‘Recommendations’ review system, your clients will no longer have to select a number of stars to describe your products and/or services. They only have to navigate to your page’s ‘Reviews’ tab or follow the above ‘Reviews’ link.

Once there, they only have to tap ‘Yes’ or ‘No’ under the ‘Do you recommend [your business name]’ message. Then, the ‘Recommendation’ box will open and prompt users to share their thoughts about your business. They’ll have to write at least 25 characters.

As users leave you new reviews, they will start appearing at the top of the ‘Reviews’ tab feed of your Facebook business page.

How to respond to your Facebook reviews?

You must respond to all (or most of) your Facebook reviews, both positive and negative. That’s the best way to maintain a strong online presence and build trust with your customers.

To respond to Facebook reviews, you will typically get a notification on Facebook or via email , and when you click on it, it will take you directly to that review, so you can check out the review, and provide your reply—it’s as easy as writing a comment on a Facebook post.

Here are some practical  review reply templates  for review responses:

Positive reviews response example:

Hello [Reviewer’s Name], Thank you so much for your kind review! We’re thrilled to hear that you had a great customer experience with our [product/service]. Our team works hard to provide excellent customer service, and we’re glad to see that it’s making a difference. We appreciate your support and would love for you to share your experience with your friends and family. If you have any other feedback or suggestions, please don’t hesitate to reach out. We look forward to serving you again soon! Warm regards, [Your Name] [Business Name]

Negative reviews response example

Hello [Reviewer’s Name], We apologize for the less than satisfactory experience you had with our [product/service]. It’s essential for us to maintain high standards, and we’re sorry that we did not meet your expectations this time. We’d like to learn more about your experience and find a way to make things right. Please reach out to us at [contact information] or send us a private message so we can discuss this further and find a suitable resolution. Again, we apologize for any inconvenience caused, and we appreciate your feedback as it helps us improve and provide better service in the future. Sincerely, [Your Name] [Business Name]

How to report a Facebook review?

Sometimes you may receive fake negative reviews that affect your online reputation. Naturally, you have to deal with negative reviews as soon as possible. But, since you cannot outright delete them, you’ll have to report them for violating Facebook’s Community Standards :

• Find the negative review in your ‘Reviews’ tab ;

• Choose to receive notifications about the report and click ‘Submit’ ;

Here’s a brief video covering the entire process:

How to get new reviews for your Facebook business pages?

The fun part starts here: finding cool new ways to motivate your customers to leave you positive Facebook recommendations.

These are some of the strategies you can try out include:

• Adding a physical ‘Review’ sign at your place of business— you can edit and place the official ‘ Facebook Review Us ‘ stickers anywhere from your counter to your tables, walls, shopping windows, or any other prominent sections of your premises;
• Use the Facebook Wi-Fi feature— set up Facebook Wi-Fi in your business location to get more customer reviews, which will allow your visitors to hook up to your guest Wi-Fi for free once they check in to your Facebook business page and leave you a review;
• Embed a digital ‘Review us on Facebook’ button— you can place this button anywhere from your homepage to your blog and social media sites;
• Create a Facebook contest —you can always stage a discount contest for your customers, who will be able to participate if they leave you a Facebook review;
• Asking your regular customers— you can always ask for a review outright, especially your regular visitors, which will be included to help you out. You can either ask them in person or send them an email such as this one, along with the promise of a discount:

“Thanks for stopping by again [customer name]”.  “Do you use Facebook? The reason I ask is that we have a Facebook Reviews section that we use to collect our customer’s comments. Would you be interested in posting one?”   Here is our link (link to Facebook reviews section) Thank you so much. [Your Name] [Your Company Name]

Need more strategies for getting Facebook reviews?

Check the detailed blog post covering 5 ways to get Facebook reviews for your business, or download the Facebook reviews guide:

How to display your Facebook reviews on your website?

One of the best ways to collect more reviews is to promote your existing recommendations across your website and add the relevant CTA buttons for review collection. Additionally, the ability to embed Facebook reviews on your website boosts trust and provides real-time evidence of the experiences shared by your real customers.

The Facebook reviews widget has a direct API integration with Facebook, and with just one click enables users to aggregate all their Facebook page reviews and display on their website with an embeddable code:

Here is an example:

The best part? The widget allows you to combine reviews from all popular social media platforms and review sources like Facebook, Yelp, and Google , into one stunning widget. Moreover, you can import third-party reviews and craft custom testimonials.

Check below the various widget layouts, including sliders, grids, and rating badges and pick one to signup and create yours.

Facebook Reviews Feed

Embed Facebook reviews in a slider.

Facebook Reviews Table

Show reviews in a full-page feed.

Facebook Reviews Popup

Display Facebook reviews in a popover widget.

Facebook Reviews Slider

Show Facebook reviews in a modern slider.

Want more cool stuff? Explore early products

Step-by-step guide on collecting Facebook reviews . Related article

In case you are using a web builder to build your website, the code works with the most popular CMS and website builders, so click on your specific website builder to proceed:

• Facebook Reviews for WordPress
• Facebook Reviews for Squarespace
• Facebook Reviews for PageCloud
• Facebook Reviews for Weebly
• Facebook Reviews for Wix
• Facebook Reviews for Shopify
• Facebook Reviews for Webflow

What are the benefits of Facebook reviews?

Every serious business must collect Facebook reviews/recommendations nowadays as they come with several advantages, including but not limited to the following:

1. They increase your organic reach

Positive reviews and recommendations can help your business gain more visibility on Facebook, as they may appear in the Facebook Feeds of the reviewer’s friends or when someone asks for recommendations. This increased exposure can attract more potential customers.

How? When a customer recommends your bakery on Facebook, their friends might see the recommendation in their Feed, thus sparking interest in your products and driving more foot traffic to your bakery.

2. They boost your brand credibility

A collection of positive reviews and recommendations serves as  social proof , demonstrating that your business is reliable, trustworthy, and offers great experiences, which can influence potential customers to choose your products or services over your competitors.

How? A new user visiting your digital marketing agency’s Facebook page sees numerous glowing reviews from satisfied clients. This positive feedback instills confidence in the user, making them more likely to engage with your agency.

3. They improve your search engine ranking

Positive reviews can improve your search engine ranking, as search engines also consider  user-generated content about a certain business in their ranking algorithms.

How? Your restaurant has numerous positive reviews on Facebook. When someone searches for restaurants in your area, your restaurant is more likely to appear higher in the search results due to the positive feedback.

4. They help you gain your visitors’ trust

When potential customers see a high volume of positive reviews, they are more likely to trust your business and feel confident in their decision to engage with your products or services.

How? A potential client is considering hiring your home cleaning service. Upon seeing the numerous positive reviews on your Facebook page, they feel reassured that your service is reliable and trustworthy, making them more likely to hire you.

Hopefully, our guide on Facebook business reviews gives you specific directions on improving your  online reputation management  and leveling up your digital marketing strategy.

Remember, getting more reviews on Facebook (and other social media sites) can take a little effort, but it’s an investment that pays off in the long run. We promise!

FAQs about Facebook reviews

Yes, Facebook reviews still exist, but they have evolved into a new format called ‘ Facebook Recommendations ‘, which no longer uses the previous star-based system. Users now recommend (or not) a certain business or product and leave a text-based review. They also have the option to add various tags and relevant images. This new format allows for more context and encourages users to provide more valuable feedback for potential customers.

To see the reviews of your or other businesses, you will have to navigate to the official page and click on the ‘Reviews’ tab underneath the profile image. If the tab is not there, the ‘Reviews’ feature has to be activated through the page’s ‘Privacy’ section.

No, Facebook reviews are not private. When a user leaves a review on a business Page, it is publicly visible to anyone visiting said Page. This allows potential customers to read about the experiences of others, which can influence their decision to engage with the business.

As a business owner, you cannot directly delete Facebook Reviews left by users. However, you can report a review if it violates Facebook’s Community Standards or contains spam. Then, if Facebook determines the review is inappropriate, they may remove it. Alternatively, you can disable the ‘Reviews’ tab on your business Page, which will hide all reviews from your Page, but this will make it harder for potential customers to learn more about your business.

While you cannot directly remove a bad review on Facebook, you can take steps to address it. First, respond to the review professionally and empathetically, offering to address the issue and rectify the situation. If that doesn’t work and you believe the review is from a fake account, spam, or violates Facebook’s Community Standards, you can report it to Facebook for review.

• Pew Research Center report
• 2020 eMarketer report

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Co-Founder of EmbedSocial and Head of Growth. A previous owner of a Facebook Partner Company and a digital marketing agency. Marketing API geek and a Call of Duty fan.

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Facebook Business Page Reviews How it Works and How to Turn On

A company’s online reputation is increasingly crucial for its growth in today’s tough digital market. Facebook Business Page reviews play a major role in the field. The article delves into the world of Facebook reviews for businesses, exploring how they function and providing insights into how to find reviews on Facebook. Covering key topics such as Facebook ratings and reviews, the importance of finding and managing reviews, and how to turn on the feature on one’s Facebook Business Page. Come and embark on a journey to unlock the potential of Facebook reviews for the business’s growth and credibility.

Facebook reviews for business are a powerful tool that allows customers to share their experiences and opinions about the products or services directly on the business page. The reviews come with overall rating, which provide a quick overview of the company’s general reputation. Good feedback improves trust and attracts more prospective clients, while negative reviews present opportunities for improvement and demonstrate transparency.

Facebook recommendations is a feature that empowers users on the platform to endorse and share their positive experiences with businesses with their friends within the Facebook community. The user-friendly tool allows individuals to effortlessly offer recommendations for Facebook pages associated with local businesses. Users are able to easily give valuable feedback to their social network by going to the targeted business’s Facebook page, going to the reviews section, and choosing “Yes” to recommend or “No” to not recommend.

What is a Facebook Business Page Review?

Facebook Business Page Reviews is a user-generated assessment and commentary system integrated into a business’s Facebook presence. Combining detailed feedback and evaluations with a rating system makes it an indispensable tool for businesses to evaluate customer satisfaction, establish and enhance credibility, and actively engage with their audience on the prominent platform of Facebook. A strong online presence, increased search engine rankings, and an influx of new clients are all results of maintaining an active presence on social media.

User-generated reviews on Facebook Business Pages come from clients, customers, or other stakeholders who have interacted with a business in a variety of ways, such as by making purchases, going to physical locations, or using offered services. Individuals share their perspectives and appraisals based on their interactions with the business, creating a valuable repository of feedback.

Functioning as a commentary and feedback platform, Facebook reviews on business pages allow users to offer detailed assessments of their experiences with the business. The feedback covers a broad spectrum of aspects, including product or service quality, the responsiveness of customer service, pricing considerations, and total satisfaction, providing a comprehensive view of the customer experience.

One distinctive feature of Facebook Reviews is the incorporation of a rating system spanning from zero, symbolizing a negative experience, to five, representing an exceptional one. A rating system offers a concise visual summary of a business’s reputation by aggregating the assessments of its customers into a quick reference point.

User-generated reviews and ratings are prominently displayed on the business’s dedicated Facebook Business Page, ensuring accessibility for anyone visiting the page. The visibility fosters transparency and significantly influences the perceptions of potential customers and visitors, impacting their decisions.

Facebook Reviews encourage engagement and interaction between the business and its customers. Business owners have the opportunity to respond to the reviews, expressing gratitude for positive feedback or addressing concerns raised in negative reviews. The two-way interaction demonstrates the business’s commitment to client contentment and shaping people’s perceptions.

What is the purpose of Facebook Business Page Reviews?

The purpose of Facebook Business Page Reviews is to enhance one’s business’s visibility on the Facebook search engine by allowing customers to provide feedback and ratings on a business’s Facebook page. Good evaluations and recommendations help a business gain more visibility on Facebook, as they appear in the News Feed of the reviewer’s friends or when someone asks for recommendations. Increased exposure attracts more potential customers. Facebook business page reviews serve as a tool for businesses to display their reputation, gather feedback, engage with customers, influence decision-making, and enhance their online presence. Facebook page reviews help a business grow and succeed in the digital age when used properly.

Reviews provide businesses with a platform to showcase their reputation to a broad audience. Positive reviews and high overall rating demonstrate trustworthiness and attract customers looking for credible businesses. Offering a concise snapshot of a business’s credibility and the quality of its products or services.

Facebook page reviews function as a valuable feedback mechanism. Customers openly express their thoughts and evaluations, encompassing various facets such as product quality, customer service, pricing, and overall satisfaction. Feedback is a goldmine of actionable insights that businesses utilize to identify areas for improvement, ultimately enhancing their offerings.

The reviews foster meaningful engagement between businesses and their customer base. Business owners have the opportunity to respond to reviews, regardless of whether they’re positive or negative. Active engagement demonstrates a commitment to customer satisfaction, nurturing trust and authenticity, and cultivating a positive relationship with customers.

Facebook page reviews play a pivotal role in influencing the decision-making process of potential customers. People rely on reviews when making purchasing decisions. Positive reviews sway choices in favor of the business, while negative reviews offer a balanced perspective. Providing opportunities for businesses to showcase their responsiveness in addressing concerns ultimately influences the decisions of prospective customers.

Facebook page reviews contribute significantly to a business’s online presence and search engine visibility. A well-reviewed business is more inclined to appear in search results and attract organic traffic, thereby increasing its online reach and impact. Reviews boost a business’s reputation, engagement, decision-making, and online presence.

When did Facebook Business Page Reviews begin?

Facebook Business Page Reviews began in the early 2012s. The exact launch date varies slightly due to continuous updates and rollouts. Facebook launched “Fan Pages,” dedicated business pages, in November 2007 to accommodate the growing business presence on the platform. The pages allowed businesses, organizations, and public figures to create a professional online presence and interact with their audience.

The addition of Facebook Business Page Reviews was a natural progression, aligning with Facebook’s aim to create a comprehensive ecosystem for businesses. The feature allows businesses to promote themselves and receive direct customer feedback and reviews on their Facebook pages.

Facebook continued to refine and expand its business-related features, including analytics, advertising tools, and e-commerce integrations, further solidifying its position as a significant platform for businesses to engage with their audience and manage their online presence.

Facebook updated reviews for their Recommendations feature in 2018. Star ratings and reviews from the old system appear on business review pages, but the new recommendation system no longer offers the star scale. Recommendations start with asking customers if they want to recommend a business.

What is the other term for Facebook Business Page Reviews?

The other term for Facebook Business Page Reviews is Facebook Recommendations. A Facebook Recommendation is used to describe the Facebook reviews and recommendations that users provide on a business’s Facebook page. Recommendations offer more than just a rating. Emphasizing the endorsement and approval of the business by buyers. A recommendation provided on a business’s Facebook page indicates that the reviewer has had a positive experience and is encouraging others to have the same.

The term “Facebook Recommendations” is commonly used to refer to the remarks made by people who visit a business’s Facebook page. Businesses encourage their buyers to give recommendations to bolster their online reputation and attract potential clients or customers. The recommendations cover many aspects, including product quality, customer service, pricing, and overall satisfaction, providing a comprehensive view of the customer experience.

Facebook Recommendations for businesses influence the decisions of potential customers. Consumers are swayed to choose a business that has received numerous good comments because they see it as a powerful endorsement. Businesses take harmful recommendations seriously, as they offer an opportunity to grow and solve buyer concerns, which end up leading to a more positive online reputation.

How do Facebook Business Page Reviews work?

Facebook Business Page Reviews work as a composite system, drawing from various sources, including user reviews and recommendations. The rating of a page is dependent on the feedback and endorsements shared by users about business pages on the platform. The pages that allow recommendations display a rating, whereas insufficient recommendations result in a page not having a rating at all.

Users have the choice of sharing their recommendations with a particular group of people when they recommend a business. A user’s recommendation is exclusively visible to their friends if they choose to share it with “Only Friends”. Recommendations shared publicly contribute to a page’s overall rating.

Facebook doesn’t verify whether users have purchased the product or utilized the service they are reviewing or recommending on Facebook Pages. The system is primarily based on user-generated content.

There are several steps to access the page’s review and recommendations. Navigate to the page by clicking its name in the Feed or by searching. Look for the “Recommendations” or “Reviews” section, located below the page’s cover photo. Users have to select “More” to see the content.

Facebook Business Page Reviews and Ratings aggregate user feedback and recommendations to generate a page’s rating. The visibility and inclusion of the recommendations depend on user settings, with public recommendations contributing to a page’s overall rating. Facebook’s system doesn’t validate user experiences, emphasizing the importance of transparency and engagement for businesses in managing their online reputation.

What role does Review Management play in the context of Facebook Business Page Reviews?

Review Management plays a role in the context of Facebook business page reviews, which include reputation, customer engagement, issue resolution, feedback, perception, and competitive advantage. Review Management involves the strategic process of monitoring, responding to, and influencing the reviews and feedback left by customers and users on various online platforms, including social media, review websites, and business listings, aiming to enhance a business’s online reputation, engage with customers, and address concerns or issues raised in reviews effectively. Good reviews allow potential customers to trust the business and feel comfortable purchasing because they know others have had pleasant experiences doing so. Recommendations from satisfied customers and an average Facebook review rating of four to five are the best advertising a company hopes for.

Review Management is instrumental in the proactive cultivation and preservation of a positive online reputation for a business. Review Management is achieved through diligent monitoring and adeptly handling reviews on the Facebook Business Page. Such actions underscore the business’s dedication to customer satisfaction and quality but wield considerable influence over the perceptions of potential customers as well, ultimately shaping their views in a favorable light.

Review Management places a strong emphasis on customer engagement. Providing a timely and professional response to both positive and negative reviews. Such engagement serves as a powerful testament to the business’s attentiveness and readiness to address concerns or convey appreciation for favorable feedback. The dynamic interaction fosters trust and authenticity, nurturing a positive rapport with customers.

Review Management equips businesses with strategies for effectively addressing negative reviews or recommendations. Critical voices sometimes serve as beacons, illuminating areas that require improvement. Businesses show their dedication to customer satisfaction by addressing issues openly and constructively, which turns negative experiences around.

Review Management involves harnessing the value of customer feedback shared within Facebook reviews. The wealth of insights is diligently analyzed to discern recurring patterns and identify areas ripe for enhancement, be it in products, services, or the customer experience.

How a business manages its reviews has a substantial influence on how prospective customers perceive it. Effective Review Management wields significant control over a business’s rating and the sentiment associated with it. The ability to sway the decisions of potential customers in a positive direction through strategic review handling is a potent tool in a business’s arsenal.

Having a strong online reputation, built through careful management of customer reviews, gives businesses a significant competitive edge. Today’s consumers frequently take a business’s online reputation into account when making purchasing decisions. Businesses that excel in Review Management bolster their credibility and position themselves advantageously in the marketplace.

How do Facebook Business Page and Google Business Profile Reviews differ?

Facebook business page and Google business profile reviews differ in several aspects, including the platform, the goal, the review aggregation, the social interaction, and the integration. Google reviews play a central role in local search rankings and a business’s discoverability on Google Search and Maps, while Facebook reviews are crucial for engaging the Facebook community. Understanding the differences is essential for businesses looking to manage their online reputations effectively on the platforms.

Facebook Business Page Reviews are an integral part of a business’s presence on Facebook and are primarily designed for engagement within the Facebook community. Providing a platform for users to offer feedback and endorsements directly on a business’s Facebook page. They affect a business’s Facebook search results, but their main purpose is to interact with its audience. Google Business Profile Reviews are exclusive to a business’s Google Business Profile and visible on both Google Search and Google Maps. The reviews carry significant weight in influencing local search rankings and play a crucial role in helping businesses establish their online presence, especially when targeting local customers.

Facebook Business Page Reviews present a rating, consolidating recommendations from individual user reviews. The rating offers a glance at a business’s entire reputation. Google Business Profile Reviews consider a broader spectrum of factors beyond just the number of reviews and their average rating. Google’s algorithm factors in review recency, user engagement with reviews (such as likes and shares), and the completeness of the Google Business Profile when calculating the star rating.

The Facebook Business Page Reviews feature allows for multiple modes of user participation. They are able to express their sentiments by liking, sharing, or commenting on reviews. Active engagement fosters a sense of community and facilitates open dialogue between customers and businesses. The interaction options for Google Business Profile Reviews are comparatively more limited. Users have the ability to “like” or “dislike” reviews, but the social community aspect is less pronounced compared to Facebook.

Facebook Business Page Reviews are seamlessly integrated into the Facebook ecosystem. The integration allows businesses to leverage their existing Facebook audience and utilize Facebook’s suite of tools for effective review management and engagement. Google Business Profile Reviews are tightly woven into the broader Google ecosystem. Their influence extends to a business’s visibility in Google Maps and local search results, making them an indispensable component of a local business’s online presence.

What is the importance of Facebook Business Page Reviews?

The importance of Facebook Business Page Reviews is immense, as they help shape a business’s reputation and success. They are essential for gaining potential customers, who heavily rely on reviews when making purchasing decisions. Statistics reveal that 88% of online shoppers consider reviews, with around 70% reading at least four before trusting a business. Facebook’s influence on consumer decisions is substantial, impacting more than 50% of purchase choices, especially when businesses have positive reviews, which around 80% of Facebook users are inclined to trust.

Disabling Facebook reviews results in a lack of positive feedback, which is vital for generating leads and driving sales. Research indicates that consumers are more likely to spend on businesses with excellent reviews, with positive feedback fostering trust and influencing choices. An impressive 92% of consumers select businesses with at least a 4 rating, and about 72% take action after reading positive reviews.

The absence of reviews harms a business’s credibility, as 15% of online shoppers are wary of a brand with zero testimonials. Reviews are instrumental in establishing trust with consumers, especially in a digital environment fraught with dubious claims.

Negative reviews, when managed effectively, are able to enhance a brand’s image and trustworthiness. Consumers seek transparency and authenticity and they tend to trust reviews that include both positive and negative feedback. Negative reviews provide insights and an opportunity for businesses to demonstrate their commitment to customer satisfaction, ultimately boosting conversion rates by up to 85%. Facebook Business Page Reviews are invaluable for building trust, attracting potential customers, and fortifying a business’s credibility. Disabling it results in missed opportunities and hinders a business’s competitiveness in the digital realm.

What are the advantages of having Facebook Business Page Reviews?

The advantages of having Facebook Business Page Reviews are listed below.

• Expanded Audience Reach with Recommendations: Facebook Recommendations serve as a powerful tool to broaden the business’s audience reach. Making one’s page more visible to users actively seeking businesses similar to theirs similar to how Facebook Marketplace relies on digital word-of-mouth through reviews. Facebook Recommendations become visible to a customer’s closest friends when discussing one’s business.

The enhanced visibility increases the business’s visibility and fosters trust among potential customers, influencing their purchasing decisions in the business owner’s favor.

• Visual Engagement through User-Uploaded Photos:  Users now have the ability to upload photos of their business to the Recommendations section with Facebook Business Page Reviews. They’re able to supplement their review with a GIF or photo of the establishment if a user mentions their business in response to a friend’s recommendation request.

The feature adds a visual dimension to customer feedback, allowing users to share their experiences more vividly. Enriching engagement with the business by providing a dynamic and immersive platform for users to connect with the business owner’s brand.

• Enhanced Feedback with Supportive Tags:  Facebook Recommendations empower users to provide more comprehensive feedback by offering them the option to select tags that complement their recommendations. The tags operate similarly to hashtags, allowing the Facebook algorithm to generate relevant keywords and optimize search results based on previous reviews.

Tags facilitate deeper engagement, allowing customers to contribute to a more structured and categorized repository of recommendations. Making it easier for potential customers to find the business and improving their experience with the business as a whole.

What is an example of Facebook Business Page Reviews?

Eloy Macias left a review saying, “I’d love to do some shopping for my family here. There prices are great!”. Recommending the shopping outlet to the general public.

Theresa A. Medina loves the outlet, thus leaving a positive review and recommending the shopping outlet to the public.

Quen Tan, a shopper at the outlet, left a negative review after experiencing confusion over the discount prices and a bad attitude from the staff. Leaving the shopper to not recommend the outlet.

Juan Cabrera experienced a bad experience with the security guard, thus leaving a negative review and not recommending the outlet.

The examples illustrate the range of sentiments and feedback that businesses receive through Facebook Business Page Reviews, from highly positive endorsements to critical evaluations of their products or services that greatly affect their Facebook page’s overall rating. Las Vegas Premium Outlets – South has thousands of reviews and a 4.3 overall rating.

How to turn on Facebook Business Page Reviews?

To turn on Facebook Business Page Reviews, follow these five steps below.

• Navigate to the Account Tab.  Log in to the Facebook account and go to the Facebook Business Page to enable reviews.
• Select “Settings”.  Click on “Show menu” in the top-left corner of the Facebook Page. Showing multiple options, choose “Settings”.
• Click on “Privacy”. Click on “Privacy” to access privacy-related settings in the left-hand menu.
• Go to “Page and Tagging”.  Under the “Privacy” settings, find and click on “Page and Tagging” to access options related to the Page’s visibility and interaction.
• Enable “Allow others to view and leave reviews on your Page” Option. Find the setting that says “Allow others to view and review your Page” in the “Page” section of the “Page and Tagging” settings. Check that the switch is set to “on” or “enabled.”

1. Navigate to the Account Tab.

Navigate to the account tab or the Facebook Business Page by clicking the business account profile.

2. Select the “Settings.”

Select the “settings” by clicking “show menu” on the top left hand corner of the screen..

3. Click on “Privacy.”

Click on “privacy” to get to the settings where “page and tagging” is seen..

4. Go to “Page and Tagging.”

Go to “page and tagging” that is shown on the multiple options in “privacy” settings..

5. Enable the “Allow others to view and leave reviews on your Page” option in the “Page Section.”

Enable the “Allow others to view and leave reviews on your Page” option in the “Page Section”. Allowing the business page to receive reviews from customers.

Where to see the Facebook Business Page Reviews?

One is able to see the Facebook Business Page Reviews on the “Reviews” tab that is seen on the Facebook Business Page. Follow the steps to answer the query “how to see reviews on Facebook”. Begin by logging into the Facebook account and navigating to the business’s dedicated Facebook Page. Locate the “Reviews” tab, typically situated in the middle menu under the Page’s profile picture and name. Click on the “Reviews” tab to enter the section where all user-generated reviews and recommendations for the business are displayed. The owner is able to read through the reviews, observe the recommendation, and engage in conversation by addressing comments or messages from customers in the section. The straightforward process allows the owner to monitor and respond to Facebook Business Page Reviews, giving them the ability to obtain significant insight into client opinions and bolster their online reputation while addressing customer concerns effectively.

How to appropriately respond to Facebook Business Page Reviews?

To appropriately respond to Facebook business page reviews, there are nine guidelines for responding to both positive and negative Facebook business reviews. Demonstrate the commitment to customer satisfaction and problem resolution.

Addressing positive reviews on Facebook is similar to addressing them on other platforms, such as Google. It’s vital that the respondent demonstrate appreciation and engage with the reviewer effectively. Here are some key tips.

Begin the response by thanking the customer for taking the time to leave a positive review. Give them a reason to be thankful. Acknowledge compliments such as “excellent customer service.”

Encourage the customer to spread the word about their positive experience with the business. Say something similar to, “We’re thrilled to hear you had a great experience! If you have friends looking for [your product or service], we’d love it if you could recommend us to them.”

Mention any specials, discounts, or freebies that interest the customer, if suitable. Say something similar to, “We have some exciting new promotions happening this month that we think you’ll love. Stay tuned for more details!”

Dealing with negative feedback on Facebook is an opportunity to make amends and improve customer satisfaction. Here’s how to respond effectively.

Ensure that one isn’t using their personal Facebook account to respond to customer’s concerns. Use the business account instead for responding to customers to maintain professionalism.

Start by acknowledging the customer’s feedback and expressing that their opinion is valued. Say something similar to, “Thank you for sharing your concerns; we appreciate your feedback.”

Use keywords from the customer’s review to demonstrate that the customer’s concern was read and understood. It shows that the respondent is paying attention and taking their concerns seriously.

Indicate how much the respondent cares about resolving their issue. Offer assistance by asking them to provide their best contact details or inviting them to reach out directly to the customer support team. Say something similar to, “We’re sorry to hear about your experience. We’d like to make it right. Could you please share your contact details, or you can reach out to our support team at [contact info]?”

Respond adeptly to both positive and negative Facebook Business Page Reviews by adhering to the guidelines, showcasing their dedication to customer satisfaction and the resolution of issues.

How to leave a Review in Facebook Business Page?

To know how to leave a review on Facebook Business Page, follow these seven steps.

• Log into Facebook.  Start by logging into Facebook. One must have an active account to leave a review.
• Visit the Business Page.  Go to the Facebook page of the business to review.
• Access the Reviews Section.  Look for the “Reviews” tab located in the left-hand corner of the business page. Click on it to access the “Reviews” section.
• Recommend or Not.  Click “Yes” or “No” under “Do you recommend (Business name?)” at the page’s bottom to indicate whether the person recommends the business.
• Write Recommendation. Write a recommendation of at least 25 characters in the text box provided. Be concise and specific when giving feedback.
• Add Tags or Photos (Optional).  They’re able to add tags or photos to their recommendation if they want to, but it’s optional.
• Post Recommendation.  Review the recommendation to ensure it’s accurate and complete. Click the “Post” or “Submit” button to submit the review.

What is the character limit for Facebook Business Page Reviews?

There is no character limit for Facebook Business Page Reviews. Facebook has evolved to provide users with flexibility while maintaining concise and informative feedback. There are minimum character limits in place to encourage users to provide meaningful input.

Desktop users have a minimum requirement of 25 characters to review a business page on Facebook. The required number of characters increases to 50 for mobile users. The limits are designed to prompt users to offer concise yet helpful feedback, ensuring that their reviews are informative and relevant.

Facebook has introduced the option for users to upload photos when leaving a recommendation or review. The feature allows customers to provide visual context and share their experiences through images, enhancing the review process. The combination of character limits and the ability to post photos offers users a more comprehensive and expressive way to share their feedback and recommendations on Facebook Business Pages.

What is the maximum star rating limit for Facebook Business Page Reviews?

There is no maximum star rating limit for Facebook business page reviews because Facebook has transitioned to a recommendation system. The change aims to streamline the review process, making it more straightforward for users to provide feedback. Users add context to their recommendations through tags, text, and photos, allowing for a more detailed and informative review.

A 5 overall rating is the highest accolade that a business receives in online review. It signifies an exceptional level of satisfaction and a truly outstanding experience for the reviewer. A customer who recommends a product or service is essentially saying that it is excellent in every way.

A rating of four indicates that a product or service has performed satisfactorily according to the conventional system, but the reviewer considers there to be room for further development. implying that the business has provided a good experience, although there are some areas where enhancements must be made.

Consumer behavior places high value on reviews and ratings, with many individuals becoming cautious when considering products or services that have an average rating of less than 4. Indicating the influence that reviews, ratings, or recommendations have on consumer decision-making processes. Businesses must be mindful of it when managing their online reputation and engaging with customer feedback.

Are Facebook Business Page Reviews Public?

Yes, Facebook Business Page Reviews are public. Reviews and recommendations left by Facebook users are public and are available to be seen by anyone who visits the business’s page. The reviews and recommendations are intended to provide transparency and allow potential customers to assess the business’s reputation and the experiences of previous customers.

Public reviews influence the perceptions and decisions of potential customers, making them a crucial aspect of a business’s online presence. Transparency encourages businesses to maintain high standards of quality and customer service to receive positive reviews and recommendations, which, in turn, helps attract more customers and build trust within the online community.

Transparency serves several purposes. It builds trust and credibility as potential customers are able to see authentic feedback from others, making informed decisions about the business’s offerings and customer satisfaction. Public reviews hold businesses accountable for their performance, encouraging them to maintain high standards and respond professionally to feedback. The reviews create a sense of community on the business’s page, allowing customers to engage with and comment on them. Managing public reviews effectively is crucial, as they contribute to a business’s online reputation and impact its success.

It’s important for businesses to be aware that public reviews include both positive and negative feedback. Effective review management involves responding professionally and constructively to all reviews, demonstrating a commitment to addressing customer concerns, and enhancing the customer experience.

What are the guidelines for Facebook Business Page Reviews?

The guidelines for Facebook business page reviews are to be respectful, accurate, and constructive contributions to the community. Maintain a respectful and pertinent tone when leaving reviews on Facebook Business Pages. Avoid using hate speech, personal attacks, or any form of discrimination in your feedback. Steer clear of using reviews for spamming or self-promotion purposes, which includes refraining from posting links or excessively promoting oneself. Reviews must directly pertain to their own personal experiences with the business, avoiding unrelated content such as political statements or off-topic discussions.

Reviewing a business is a two-way street, so it’s important to be honest about one’s interactions with the business being reviewed. Don’t pretend to be someone else or make fake accounts. Every written review must be based on real experience. Respecting people’s privacy is very important. Don’t share personal information about employees or other customers without their permission.

Maintain a polite and professional tone in the reviews by avoiding offensive language or profanity. Constructive criticism is welcomed, but it must be presented courteously and helpfully. Writing separate reviews for each interaction with a company rather than updating an existing one is preferable when dealing with multiple experiences with that company. Any reviews one finds that violate Facebook’s policies must be reported for moderation. These guidelines ensure a positive and informative environment for all Facebook users.

Can Businesses delete reviews on their Facebook Page?

Yes, businesses can delete reviews on their Facebook Page to some extent, but they’re not allowed to delete a review directly. They must report the reviews that violate Facebook’s policies, and Facebook is going to take action to remove or hide those reviews if they’re found to be in violation.

Businesses have the option to hide or disable reviews altogether by toggling off the “Allow others to view and leave reviews on your Page” setting. Toggling off the “Show Reviews Tab” effectively hides the reviews section on the Facebook Business Page. Preventing users from leaving new reviews or seeing existing ones. The action is reversible, and one is able to allow reviews again at any time by following the same steps and toggling the option back on. Hiding reviews is a temporary solution to stop new reviews from being posted or if there’s no time to address any concerns or issues with the existing reviews. It’s important to approach review management professionally and address customer feedback constructively whenever possible.

Businesses must exercise caution when considering the removal of reviews. Facebook has specific guidelines for reporting reviews, and they need to violate community standards or involve spam, hate speech, harassment, or other forms of prohibited content to be eligible for removal. Simply disliking a negative review or wanting to remove critical feedback isn’t a valid reason for reporting.

Businesses are able to request that reviews be removed by filing a complaint, but they’re unable to remove reviews they find objectionable. Facebook is in charge of managing the review removal process, and the outcome depends on whether the reported review violates its rules.

Businesses have a limited ability to influence the removal of reviews on their Facebook Page by reporting violations to Facebook. Reviews that don’t violate Facebook’s policies remain visible, as Facebook generally aims to maintain transparency and authenticity in its review system.

Is it illegal to remove reviews on Facebook Business Page?

No, it isn’t illegal to remove reviews on Facebook Business Page. Businesses have the option to manage and moderate the reviews on their page, including hiding or disabling reviews that violate Facebook’s policies or guidelines. Businesses mustn’t engage in fraudulent activities to manipulate or delete reviews, as it is considered unethical and violates Facebook’s terms of service.

Facebook provides tools and guidelines for businesses to report and address reviews that contain spam, false information, or violations of their policies. It is within the rights of business owners to use the tools to maintain a fair and accurate representation of their business on their Facebook Page. The removal or hiding of reviews must be done in accordance with Facebook’s policies and mustn’t be used to suppress legitimate customer feedback or engage in unethical practices.

Can Businesses hide reviews on their Facebook Page?

Yes, businesses can hide reviews on their Facebook Page, which provides them with a degree of control over the content and feedback displayed to the public. The feature is particularly valuable in various situations, including managing reputation, inaccurate reviews, review transparency, and privacy concerns.

Businesses have the ability to hide reviews temporarily during periods of negative publicity or when they’re addressing issues that have led to negative reviews. Allowing them to take proactive measures to improve their reputation before new reviews are visible. Businesses receive reviews that contain false information, spam, or violations of Facebook’s policies. Hiding the reviews prevents them from negatively affecting the business’s overall rating and reputation while the issue is resolved.

Some businesses prefer to disable reviews if they believe that the reviews feature isn’t representative of their customer base or if they want to rely on other methods for gathering feedback, such as surveys or direct communication. Certain businesses, especially those that aren’t primarily consumer-facing, have privacy concerns and choose to hide reviews to protect sensitive information or internal communications.

Businesses have the option to hide or disable reviews. It must be used judiciously and in accordance with Facebook’s guidelines. It’s recommended to address customer feedback constructively whenever possible and to use the review management features ethically to maintain trust and credibility with the online community. Businesses have the option to enable reviews again whenever they feel it is appropriate to do so.

How to get Facebook Business Page Reviews?

To get Facebook Business Page reviews, see the list below.

• Use ReputationStacker :  Reputation management tools such as ReputationStacker are incredibly helpful in automating the review gathering process. The tool automatically sends out surveys to the customers and directs them to review platforms, such as Facebook, where customers provide feedback to boost the reviews of the business page. It alerts the company that it has received a poor review, providing them with the opportunity to address the issue before it leads to negative reviews.
• Ask The Customers Directly:  Personal interaction with customers is a powerful way to encourage reviews. Take advantage of the chance a satisfied customer presents to request feedback in the form of a review. A restaurant owner must say, “We are glad you liked your meal. Would you mind sharing your experience on our Facebook page? Your feedback would mean a lot to us.” The direct approach makes it easy for happy customers to leave reviews, which leads to genuine, positive feedback.
• Engage on Social Media:  Active engagement with the audience on social media creates an environment where customers feel more comfortable leaving reviews. Respond to comments and messages promptly, express appreciation for compliments, and address any concerns or issues raised. Customers are more likely to return the favor by leaving a review after witnessing their appreciation for their feedback and positive interaction with them. Always be courteous and genuine in interactions, as it fosters a loyal customer base that willingly supports the business.
• Run Contests or Promotions:  Contests and promotions are fun and effective ways to incentivize customers to leave reviews. Host a contest, such as the “Review and Win” contest, where customers who leave a review on the Facebook page are entered into a drawing for a prize or receive a discount on their next purchase. Ensure that the terms and conditions of the contests comply with Facebook’s guidelines and are clearly communicated to participants. Contests boost the chance to get reviews on Facebook, so it’s essential to emphasize the importance of honest and authentic feedback.

What are the disadvantages of Facebook Business Page Reviews?

The disadvantages of Facebook Business Page Reviews are listed below.

• Negative Reviews Impact Reputation:  Negative reviews, if not managed properly, do serious harm for a business’s online reputation. They discourage prospective clients and create doubts about the quality of products or services.
• Difficulty in Removing Inaccurate Reviews:  Facebook has strict guidelines for removing reviews, and businesses face challenges when trying to remove inaccurate or malicious reviews. Leading to unjustly negative feedback lingering on the page.
• Competitor Interference:  Competitors or malicious individuals leave fake negative reviews to harm a business’s reputation. Addressing such reviews is time-consuming and frustrating.
• Limited Control:  Businesses have limited control over the content of reviews. A business is able to respond to reviews, but they’re unable to edit or remove them unless they violate Facebook’s policies.
• Inconsistent Feedback Quality:  The quality and substance of reviews vary widely. Some reviews are detailed and helpful, but others are vague or unconstructive.
• Privacy Issues: Some customers are reluctant to leave reviews on Facebook due to privacy issues or apprehension about getting in touch with the company.
• Spam Reviews: Businesses do encounter review spam, which consists of numerous fictitious positive or negative reviews left by automated accounts or paid services. Distorting the overall rating and reputation of the business page.
• Potential for Bias:  Reviews don’t provide a balanced view, as customers who have extremely positive or negative experiences are more likely to leave reviews, while those with neutral experiences aren’t.
• Resource Intensive: Managing and responding to reviews, especially if a business receives a high volume of them, is resource-intensive, requiring time and effort.
• Algorithm Changes: Facebook’s algorithms impact the visibility of reviews, making it challenging for businesses to maintain a consistent online reputation.

Why can’t I see the reviews on my Facebook page?

A user that can’t see the reviews on the Facebook page has several reasons, such as the disabled “Allow others to view and leave reviews on your Page” option, review privacy settings, and Facebook glitches.

It is possible that the Facebook Reviews Tab on the business page is disabled, which explains why Facebook Recommendation is not showing. Navigate to the Account Tab within the Facebook business account settings. Select “Settings” from the available options once there. Click on “Privacy,” which grants access to privacy settings related to the page. One is able to find a crucial option labeled “Allow others to view and leave reviews on your Page” within the “Page and Tagging” section. Ensure that the option is enabled. Activating the setting grants permission for others to post reviews on the Facebook Page, making them visible to visitors who access the business page.

Facebook’s platform sometimes encounters glitches and errors, particularly when undergoing significant updates or layout changes. The glitches lead to issues where Facebook reviews aren’t displaying correctly or appear to be missing. It’s best to be patient in these circumstances, as the issues subside on their own. Consider taking screenshots as a precautionary measure to safeguard the reviews. Staying informed about any updates or announcements from Facebook regarding known issues is a wise practice in such times.

It is crucial to report any issues with one’s Facebook page, including problems with Facebook recommendations not displaying correctly. Reporting helps address concerns and maintain a fair and reliable platform. There are several steps to report such issues. Access the drop-down box within the personal Facebook account and navigate to the ‘Help and Support’ option located at the top right-hand corner of the screen. Follow the provided prompts to report the problem effectively. The collective effort of reporting issues prompts Facebook to take the necessary actions to resolve them and improve the platform’s functionality.

Can Bad Facebook Reviews Ruin a business?

Yes, bad Facebook reviews can ruin a business. Negative reviews on Facebook have the potential to exert a significant influence on a business’s overall reputation and its ability to thrive. Negative reviews result in decreased sales, eroded customer trust, an impact on profitability, a competitive disadvantage, and difficulty attracting new customers.

Sales decline as potential customers become wary after reading critical reviews on the business. The study conducted by BrightLocal, revealing that 94% of consumers tend to avoid businesses with negative reviews, underscores the gravity of the effect. Businesses suffer lower sales when prospective customers see critical comments or low ratings and decide to patronize competitors with better reputations.

Negative reviews erode the crucial element of customer trust. Trust is the cornerstone of the relationship between businesses and consumers. It casts doubt on its reliability, quality, and dedication to customer satisfaction when a business accumulates negative feedback. Potential customers view it as untrustworthy or undependable if a business receives more negative than positive reviews, thereby further weakening the brand’s image.

Impacts on sales and trust ultimately affect the profitability of the business. A drop in revenue resulting from reduced sales leads to financial difficulties, particularly for small businesses. Negative reviews contribute to diminished customer retention as existing clients take their business elsewhere due to concerns highlighted in the reviews.

A business is placed at a competitive disadvantage. Consumers frequently conduct online comparisons before making purchasing decisions in today’s digital era. It positions itself unfavorably compared to competitors boasting better online reputations if a business accumulates a multitude of negative reviews. Customers are more inclined to select businesses with higher ratings and positive feedback.

Negative reviews impede the ability to attract new customers. Gaining new clientele becomes increasingly challenging when a business’s online reputation is corroded. Given that many consumers rely on reviews to make informed choices, a business with consistently negative feedback finds it difficult to entice new customers. The absence of positive recommendations deters potential customers from considering the business.

Businesses must proactively manage their online reputation to navigate the potential pitfalls. Encouraging satisfied customers to leave positive reviews and addressing negative feedback in a professional and constructive manner are important. Establishing and maintaining a positive online image is crucial in the fiercely competitive modern market, where consumer perception wields considerable influence over a business’s prosperity.

What is the difference between Facebook Reviews and Facebook Recommendations?

The differences between Facebook Reviews and Facebook Recommendations are  appearance, reach, format, interactions, and specificity.

Facebook Reviews are situated on the left-hand side of a business’s Facebook page in terms of location. Contrary to that, Facebook Recommendations take a prominent place in the upper-right corner of the page.

Reviews are accessible to any Facebook user who visits the page when it comes to reach, offering a broader audience for user feedback. Recommendations, on the other hand, have a more limited reach as they target a user’s closest friends when they inquire about a particular business.

Reviews provide a comprehensive overview by including the page rating along with accompanying comments regarding format. Recommendations, however, adopt a simplified format, featuring comments and omitting ratings.

Reviews are open to comments and likes from anyone who visits the page in terms of interactions. Recommendations, however, offer more limited interactions, allowing just individuals within the reviewer’s network to comment on and such as the recommendation.

Recommendations enable users to recommend specific features of a business by using tags and sharing relevant photos to provide added detail to their feedback. Reviews, on the other hand, mostly use star ratings and text comments that do not go into as much detail.

Reviews and Recommendations are part of a business’s online presence on Facebook. They differ in terms of their location on the page, reach, format, interactions, and the level of specificity they offer. The distinctions cater to various user preferences and provide businesses with versatile ways to gather and showcase customer feedback. It’s essential for businesses to understand the differences to effectively manage and leverage both types of user-generated content on their Facebook pages.

ABOUT THE AUTHOR

Ian Kirby has been working in digital marketing for over 15 years. Having worked both with and for digital marketing agencies and in-house with multiple companies, he has a specific interest and expertise in online reputation management, online reviews, and the implementation of business systems. Ian’s writing, videos, and interviews have garnered millions of reads, views, and listens.

About Ian Kirby • Ian's Articles

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A complete guide on Facebook Recommendations/Reviews

In today’s digital age, online reviews play a pivotal role in shaping a business’s reputation and success. Facebook started out in 2004 as a social media platform and over the past 19 years it has become so much more. Among the plethora of platforms available for customer feedback, Facebook Reviews (now called Facebook Recommendations) stands out as a useful tool for businesses to showcase their credibility, build trust and engage with their audience. In this comprehensive guide, we’ll explore everything you need to know about Facebook Recommendations and how to make the most of them.

What is Facebook Recommendations?

Facebook Reviews is a feature on the social media platform Facebook that allows users to share their experiences and opinions about businesses, products, or services they have interacted with. Recently, it was renamed to Facebook Recommendations. After the change, users can no longer leave a star rating from 1 to 5, instead they can either recommend or not recommend a certain business. Through Facebook Reviews, users can leave written feedback and provide valuable insights into their interactions with a particular business. These reviews are publicly visible on the business’s Facebook page and can influence the perception of the business among existing and potential new customers.

Businesses can benefit from Facebook Recommendations by showcasing positive feedback as a form of social proof, building trust with their audience, and addressing any concerns or negative feedback to improve their offerings. This feature provides a platform for customers to voice their opinions and for businesses to engage with their audience directly, fostering transparency and accountability.

Why Facebook Recommendations Matter

• Social Proof : Positive reviews on Facebook act as social proof, assuring potential customers that others have had satisfactory experiences with your business.
• Trust Building : Reviews contribute to building trust and credibility. They provide a sense of authenticity and transparency, showing that your business values the opinions of its customers.
• Search Visibility : Facebook Reviews can impact your business’s visibility on search engines. Reviews that recommend your business can lead to higher search rankings, attracting more organic traffic.
• Customer Engagement : Engaging with reviews, whether they’re positive or negative, demonstrates that your business takes ownership and is committed to improving its services.

Managing Your Facebook Recommendations

To make the most of Facebook Recommendations, you need to actively manage and engage with them. But in order to get reviews on Facebook, you’ll need a Facebook Business Page.

Claim Your Business Page

If you haven’t already, claim ownership of your very own business page on Facebook. This ensures you have control over the information displayed about your business and the ability to respond to reviews. Log into your Facebook account and click the Create button on the top-right corner of the screen, then select the Page option within the pop-up menu.

In the “Create a Page” section enter the name of your business name, choose a category, and add a description. You’ll also be able to see a preview of what the page will look like on desktop and mobile platforms after you enter the information. To finish the initial setup, click on the “Create Page” button at the bottom of the screen. Alternatively, you can just use this direct link to create a page .

Your Facebook business page is now visible, but it will be empty. To fix that, go to the “Page Settings” option on the left side of the screen and click “Page Info”. From here you can add some vital information about your business. Make sure you add a phone number, an email address, a physical address, a website and your hours of operation.

Enable Reviews

Enabling reviews on your business page establishes a two-way street of communication between your brand and your customers. It invites them to contribute to your online presence, helping potential clients gain a comprehensive understanding of your offerings through real experiences. Moreover, positive reviews serve as endorsements that boost your brand’s credibility and trustworthiness. You can find this option in your page’s settings under “Templates and Tabs.”

Respond Promptly

Swiftly addressing reviews demonstrates your responsiveness and approachability. Customers appreciate knowing that their opinions are heard and taken seriously. This practice not only enhances the reviewer’s experience but also showcases your brand’s commitment to excellence in customer service.

Engage Professionally

When you respond to positive reviews with gratitude and appreciation, you not only acknowledge the reviewer’s satisfaction but also reinforce their positive feelings towards your brand. Expressing genuine thanks creates a connection that resonates with them and encourages continued engagement. Thank reviewers for their feedback and address any issues raised.

Encourage Reviews with Magic

Harness the potential of satisfied customers by proactively encouraging them to share their experiences through reviews. By using Magic , you can not only strengthen your online presence but also foster a sense of community around your brand. Magic allows you to easily reach out to happy customers and empower them to contribute to your brand’s narrative. Positive reviews not only enhance your credibility but also attract potential customers who seek authentic endorsements. 

Dealing with Negative Reviews

Negative reviews are inevitable, but they also present opportunities for improvement for your business. In order to make the most out of them, you can take the following steps.

When faced with a negative review, it’s crucial to maintain a composed and calm demeanour. Refrain from becoming defensive or engaging in confrontational responses. Remember, approaching the situation with a level head can pave the way for constructive dialogue and resolution. By staying composed, you open the door to understanding the customer’s perspective and addressing their concerns effectively.

Address the Issue

Publicly acknowledging the issue raised in the review and proactively providing a solution is a vital step towards showcasing your commitment to customer satisfaction. By addressing concerns openly, you demonstrate your attentiveness and dedication to resolving issues promptly. This not only reassures the dissatisfied customer but also resonates with potential customers who observe your responsiveness. 

Take It Offline

Extend a heartfelt invitation to the reviewer to connect with you privately, fostering a channel for in-depth discussion on the matter at hand. This personal touch reflects your commitment to providing tailored solutions and addressing their concerns comprehensively. Private communication grants the reviewer a space to share additional details and perspectives that might not be suitable for public discourse. 

Learn and Improve

Consider each negative review as a roadmap to betterment. Examine the feedback with an open mind, seeking ways to bridge the gap between what customers anticipate and what you deliver. This continuous improvement process not only boosts customer satisfaction but also elevates your business’s reputation.

Best Practices for Facebook Recommendations

Here are some best practices to maximise the benefits of Facebook Recommendations:

• Regularly Monitor Reviews: Set aside time to monitor and respond to reviews consistently.
• Show Appreciation: Thank customers for positive reviews and express your gratitude for their support.
• Use Visual Content: Share photos and videos of your products or services in action to enhance your page’s visual appeal.
• Highlight Positive Reviews: Share positive reviews on your page to showcase customer satisfaction.
• Stay Genuine: Authenticity matters. Avoid posting fake reviews or incentivizing customers to leave positive feedback.

Frequently Asked Questions about Facebook Recommendations

Did Facebook change reviews to recommendations?

In a 2023 update to its platform, Facebook has rebranded its ‘Reviews’ feature as ‘Recommendations.’ This transition was made with the intention of enabling customers to provide more comprehensive feedback about your business. This adjustment holds the potential to enhance your visibility within the local community and draw a larger customer base.

Who can see Facebook recommendations?

Remember that when an individual offers a business recommendation, they have the option to choose who sees it. For instance, if they opt to share a recommendation with their Friends, only those in their friend list can view it. It’s important to note that only publicly shared Recommendations contribute to a Page’s overall rating.

Is a Facebook recommendation the same as a review?

Facebook Recommendations have replaced Facebook Reviews. The way they work is straightforward: when a user visits your page, they’ll encounter a section labelled Recommendations and Reviews positioned near the top. These have their dedicated user tab, formerly called  “Reviews.”

Can you remove a bad recommendation on Facebook?

Page owners lack the ability to directly eliminate specific reviews. Nonetheless, users have the option to report a review to Facebook’s team for potential removal. However, reviews can only be reported if they have received at least one comment. Addressing negative reviews through comments requires careful consideration and a delicate approach.

Where is the reviews recommendations tab on Facebook?

To access your Page’s Recommendations, navigate to the Reviews tab situated beneath your cover photo on your Page. In some cases, you might need to first click on “More.” Disabling Recommendations will halt their display and eliminate the associated ratings and reviews from your Page. If a Recommendation or review violates Facebook’s Community Standards, you have the option to report it.

Key Takeaway

Facebook Recommendations offer businesses a valuable avenue to engage with customers, showcase their reputation, and build trust. By actively managing reviews, responding professionally, and using feedback to improve, you can harness the power of customer opinions to enhance your brand’s online presence and credibility. Embrace reviews as opportunities for growth, and remember that every interaction is a chance to leave a positive impression on both existing and potential customers.

About Magic

Magic helps local businesses grow. Thousands of local businesses use Magic to get more online reviews, win new customers, easily manage customer conversations and grow sales. Magic offers these features:

• Reviews: Get more reviews with automatic review requests for popular review sites like Google, Facebook, Yelp, TrustPilot, and more. Rank high on local search and enhance your visibility on Google. 
• Inbox: Keep track of customer conversations across channels in one inbox, including SMS, Facebook, Instagram, and Gmail. Manage conversations better as a team and do more with industry specific templates. 
• Text Marketing: Drive more sales with instant text campaigns and reach your customers at the right moment with automation. Use prebuilt templates to send out text campaigns in minutes. 
• Webchat: Turn website visitors into customers with SMS powered Webchat. Chat to website visitors directly through SMS so you won’t miss a lead, even when they leave your website. 

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Widewail's Complete Guide to Facebook Review Response

Over the last few years, Facebook has joined the ranks of Yelp and Google as one of the most important resources for local businesses .

In fact, an increasing number of potential customers look at Facebook recommendations prior to considering reviews from Yelp, TripAdvisor, and other traditional review websites. Facebook was second only to Google in some of the most recent surveys of customer online recommendation engagement .

For this reason, it has become increasingly essential that local businesses take their Facebook presence seriously.

In 2019, Facebook changed its rating system from a star-based system (similar to Google) to a recommendation system . In this system, people can either recommend a business or not, similar to Facebook’s famous “like” system.

Because of this, you should consider “reviews” and “recommendations” synonymous on Facebook.

In this guide, we will show you how to create a Facebook business page, how to turn on Facebook recommendations, and how to monitor and respond to these recommendations in a way that will improve your online reputation and ensure that you are using Facebook in the most effective and beneficial way possible.

Creating a Facebook Business Page

The first step to boosting your business’s online presence through Facebook is, of course, creating a Facebook page. In order to create a Facebook business page, you must have a personal Facebook account through which the business page can be managed. Assuming that you already have a personal Facebook account, creating your business page is simple enough.

There are two ways to go about it.

Option 1 : Creating your Business Page from the Facebook landing page .

If you’ve ever looked closely at the Facebook home page, you’ll notice that there is a small link at the bottom of the page that says, “Create a page for a celebrity, band, or business.”

Click on that link to get started.

After clicking that link, you’ll be taken to a page where you can choose which type of page to create. Click on the “Get Started” button under the “Business or Brand” category.

At this point, Facebook will prompt you to log in to your personal account.

After you enter your email address and password you can get started building your business page. 

The first information you need to provide is the name of your Business Page and its category. Facebook has a wide variety of categories available, including some as specific as “Smoothie Bar” or “Raw Food Restaurant.”

Once you select the proper category, your page will be created and you can move onto customization.

Option 2: Creating your page from the dashboard of your personal Facebook account .

If you’re already logged into your personal Facebook account, you can also access the page creation menu from the regular Facebook dashboard.

There should be a button that says “Create” in the top menu bar to the right of your profile picture.

Click on that button and a dropdown menu will appear. 

The first option in that dropdown menu is “Page.”

Click on that button and it will take you directly to the Page creation screen. Once you are there, click on the “Business or Brand” option and give your page a name and category.

Your new Business Page will be created and ready to customize!

Customizing your Business Page and Allowing Recommendations

Once your page is created, the first thing you should do is upload a profile picture and cover photo for your business. Facebook recommends a profile picture of 170x170 px and a cover photo of 820x312 px.

Many businesses choose to display their logo here, but the choice is ultimately up to you. 

After your profile picture and cover photo are selected, you should write a short description for your business and perhaps an introductory post.

Facebook is engineered to walk you through these steps with an easy-to-follow tutorial throughout the page creation process. 

Once all the details are in place, it is important to ensure that your page is accepting Facebook recommendations. This should be the default option for most pages, but it is always good to check and ensure that your customers can give you feedback and boost your online reputation. To enable Facebook recommendations, click on the “Settings” tab in your page dashboard.

Once you are in Settings, click on the “Templates and Tabs” section on the left-hand side of the page.

The “Templates and Tabs” section allows you to add and remove the different sections on the left-hand menu that your guests see when they visit your Facebook page, such as “Events”, “Photos”, and “Offers”.

Make sure that “Reviews” is listed as an available tab. It appears that Facebook still uses the term “Reviews” for the recommendations tab on your page. When setting up your account if you are presented with the option to show a “Recommendations” tab, select that. The effect will be the same.

If it’s not, switching your Template to “Business” should automatically add “Reviews” as an option. You can also add “Reviews” yourself using the “Add a Tab” button at the bottom of the screen.

The three horizontal bars at the edge of each tab allow you to sort the menu.

If you’d like, you can move “Reviews” up to either the top or near the top so that your customers always see it when they go to your Facebook page. 

With recommendations enabled and your Facebook business page personalized and ready to go, you should be ready to receive customer feedback and recommendations.

In this next section, we will talk about what those reviews look like as they come in and how to maximize your Facebook recommendations to improve your online reputation, attract new customers, get more reviews and keep your existing customers coming back.

Facebook Recommendations

Your Facebook Star Rating

As we mentioned in the introduction, in 2019 Facebook changed their rating system from a “reviews” style system to a “recommendations” system.

Facebook also added other features to the recommendation system, including the ability to tag recommendations and add photos to recommendations to give them more context.

Despite the fact that customers are not actually assigning individual star ratings anymore, Facebook will still calculate an overall star rating for your business based on the average number of people who recommend your business.

This rating will appear directly above the number of “likes” that you have, on the right-side of the page.

You must receive a certain number of recommendations before Facebook will calculate an overall star rating, although the exact number of recommendations that you need has never been explicitly revealed by Facebook.

Individual recommendations will come directly into your notifications as they are received, but they are also accessible by clicking on the box that includes your overall star rating.

Once you are on the review screen, you can sort your various recommendations either by “most helpful” or “most recent” to see what your customers are saying about your business.

The “most helpful” determination is based on the amount of feedback other customers gave to the review, most notably based on how many “likes” each review received.

Your customers can access the page that lists all your public recommendations in the same manner, by clicking on the overall rating on the right-hand side of your page. When they do so, Facebook will automatically display recommendations from their Facebook friends and colleagues first, if any exist.

Certain reviews may not be visible to everyone, as Facebook’s privacy settings allow customers to choose who is able to see their posts. For example, they can allow the Public to see their review, or only their Facebook friends.

We will touch on this again later on.

When recommendations come in, they will say either that a customer “recommends” or “does not recommend” your business.

If it is a positive recommendation, a red star will be displayed close to the name of the person leaving the recommendation.

If it is a negative review, or a “does not recommend,” the star will be gray.

Can I Delete a Facebook Recommendation?

Currently, Facebook does not allow you to delete a recommendation or review on your page.

However, you can report the recommendation, and Facebook may remove it if it violates one of their policies . 

To report a recommendation, click on the three dots on the right-hand side of the recommendation. A dropdown menu will appear; select the option “Find Support or Report Recommendation.”

Facebook will determine whether or not to remove the content.

Usually, Facebook will only remove it if it contains spam or abusive content. They will not remove a recommendation simply because it is a negative or unfavorable to the business.

Can Other People Comment on Facebook Recommendations?

Yes, people aside from the business and the original recommender are able to comment on Facebook recommendations.

When this happens, it is usually friends or associates of the original recommender, although sometimes it is other customers or random bystanders.

This is important to remember when you craft your responses.

Hidden Facebook Recommendations Exist, But They Do Not Affect Your Star Rating.

Customers can potentially leave you a recommendation that you are unable to see or interact with.

Because of Facebook’s privacy settings, your customers are able to decide whether or not to make the recommendation public, or only available to their chosen friends and colleagues.

Facebook will not use these private recommendations in calculating your star rating. It may be a good idea to remind satisfied customers to make their recommendation public so that it will count toward your Facebook star rating and improve your overall online reputation.

Facebook Recommendation Response

Now that your business is collecting recommendations, how do you answer them?

What is the best way to interact with customers online?

The most important thing to remember is that you should reply to every recommendation, whether positive or negative, and ensure that every customer feels heard and accommodated. There are a few different guidelines to answering recommendations which we will discuss now.  

Answering Positive Recommendations

When customers leave a positive recommendation, they are sharing their appreciation for the work you are doing.

The best response is to share your appreciation for them in return.

Thank the customer for taking the time to leave you a recommendation and let them know that you are grateful for their business. A good response would include the name of the customer, a short note of appreciation, and perhaps an invitation to work with them again in the future.

The customer will be notified as soon as you respond, through their Facebook notifications.

In the response example above, the customer is addressed by name and the salesperson who assisted the customer is also named and congratulated.

This is a great example of personalization, which is essential to a good positive recommendation response.

Writing a personal response ensures that the customer knows that you read their recommendation, and that you appreciate it. 

Keeping with the theme of personalization, it is important to avoid robotic or canned responses. There is a temptation to rely on response templates, particularly when a recommender is satisfied and not looking for confrontation, but it is relatively easy for customers to see through this.

Instead, it is best practice for businesses to personally respond to every recommendation and ensure that each customer feels heard.

Answering Negative Recommendations

When a customer does not recommend your business on Facebook, it can be tempting to jump straight to the defense.

Remember that your customer is likely looking for an outlet to express frustration and a defensive response may prompt further negative reactions.

This can quickly spiral out of control.

On Facebook in particular, it is very important to keep unseemly fighting or negativity out of the public eye. Regardless of how unreasonable the negative commentary, the most essential aspect of a negative recommendation response is moving the conversation out of public view. 

A great response will express genuine concern for the customer’s feelings and offer another outlet for the customer to have their concerns addressed.

Providing a phone number is usually the best practice, but an email address can do as well.

Showing compassion and giving contact information ensures that the customer feels heard and takes the first step towards moving the conversation outside the view of the broader public. What the public does see is a responsive and accommodating business who doesn’t ignore negative feedback but instead addresses the concerns of their customers directly. 

It is nearly impossible to prevent all negative recommendations and there is some indication that you wouldn’t want to even if you could .

However, every business can change how they respond to negative feedback. Doing so will help ensure that your loyal customers stay loyal, and that potential customers see your business in the best light. 

Over To You

We really hope you enjoyed our guide to Facebook Recommendations. If you liked learning about review response and want even more great tips, we highly recommend checking out our guide to Google Reviews .

Take Your Facebook Engagement to the Next Level

Start actively managing your online reputation today. Our review generation software Invite will help your business get more Facebook reviews, and with Engage you can be sure that every person who posts a review gets a response. Delivering great customer service has never been easier.

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Everything You Need to Know about Facebook Reviews

by Andrea Vahl | Jul 17, 2015 | facebook | 47 comments

Are you a local business that gets reviews?  Reviews can be very powerful to draw in new customers.  Recent studies have shown that 88% of people trust online reviews as much as personal recommendations .  That’s HUGE!

Also Reviews show up much more prominently on mobile devices which is when people are near your location.   Allowing people to leave a review for your location on Facebook is a good idea and gives social proof to potential customers.

UPDATE:  Facebook Reviews are available for any type of Page.  All you need to do is to add the Review tab to your Page.  I think Reviews can be a valuable form of social proof for any type of business.

Here is everything you need to know about Facebook Reviews.   **This article contains updates from the original post.

1.  How to Enable Reviews or turn them off

The Ratings and Reviews feature (where you see the star rating on the main Facebook page) is available for any type of Page. For many types of Pages, the Reviews tab is on by default, reviews and star ratings are displayed. However, you can hide the Reviews tab if you want.

First go to to the Settings section on your Facebook Page and select Edit Page from the left sidebar.

Next scroll down to the Reviews section and make sure the Tab is set to On.  You may have to add a tab if you don’t see the Reviews tab there. Note that you can also get the direct URL address of your Reviews tab here to send to your customers.

Enable or disable reviews on your Facebook page.

If you turn the Reviews off and then back on later, all the previous Reviews you have received will still be there.

2.  Responding to Reviews

As a Page owner, respond to the reviews by either Liking the review or posting a comment.  Do this for both positive and negative reviews.

3.  Deleting a Negative Review (Spoiler Alert: You Can’t)

Many Page owners wonder how they can delete a negative review.  In general, this is not a good practice – it’s better to respond to a negative review so that people who are looking at the reviews see that if there is a problem with your product or service, you care enough to correct the situation.

Only a the owner of the review can delete the review.

If you have a negative review, respond thoughtfully and try and take the situation offline (ask if they can give you a call or send an e-mail).  If you correct the situation, you can always ask the reviewer to post an update or even edit or delete the review.

If there is a text review along with a star rating, you can Report the Post to Facebook.  They will then decide if the review doesn’t meet their community guidelines and take it down if that is the case.  (And of course, I wouldn’t want to report this nice review)

Remember that reviews can be an indication of a real problem in your business if you are getting too many negative reviews.  Look at negative reviews as an opportunity.

You could also try and message the reviewer to see if they would take the review down.  Only the person who posted a review or Facebook can remove a review.

If you don’t want reviews to display at all, you can uncheck the box to display reviews but all the reviews that you have received will still remain if you enable them again in the future.

4.  Reviews and Featured Videos

When you enable Reviews and the Map on your Facebook Page, the map shows up in the about section on the left sidebar along with the reviews.

When you have the map enabled, you can’t have a Featured Video that shows up in your About section on your left sidebar.  So that is one downside is that your Featured Video doesn’t show up as prominently but it’s much better to make it easy to find out your location.

Take a look at this quick video I did on Facebook Reviews.

How about you? Are you using Reviews on Facebook? How are they helping your business? Share your thoughts in the comments below!

47 Comments

Hi Andrea, how do you promote the reviews? I think FB reviews are better than TripAdvisor since they aren’t anonymous.

Great question Mauro – unfortunately there is no way to “share” the review other than to cut and paste it into a Status update – maybe a “thanks for this great review that just came in from Jane” type of thing. You could also link to the Review tab. Or you could take a screenshot of it and send it out as a photo update. Hope that helps spark some good ideas!

Thanks for the great info. I noticed a few pages, listed under “Companies & Organizations” (not “Local Businesses”) that have reviews enabled. How did they manage to do that?

What if I run my business out of my house and don’t want everyone on Facebook to have my home address… is there a way to enable reviews without needing an address?

Hi Andrea, I’ve tried disabling the reviews however after checking off the box the reviews are still there. (It now says “Show map and check-ins on the Page”). It doesn’t mention “star-ratings”.

Then there is the issue of fake 1 star reviews: https://www.facebook.com/help/community/question/?id=420667118130767

Hey there! In the section where you would write the street address, select the arrow and select ‘location within a place’ and then retype your city/town 🙂

Hope that helps!

Good morning Andrea, when I disable reviews on my business page, it also disables “Check-in’s”. How can I still have check-ins but not reviews? Thank you for your assistance.

Unfortunately that’s not possible – you either get both or none. Sorry!

Facebook now allow people to post anonymous star ratings. I know we have received a vindictive rating from someone my business partner had a disagreement with outside of the business in another work place and I don’t think this is fair. Is there anyway to report to facebook or delete this rating? thanks

Hi, I was wondering if there was a way to direct clients to the review function at the end of a sale? Any suggestions? Is there a link I could use?

Many thanks

Um; not everything I need to know. As a photographer, I check in and post photos with locations. Recently, FB started asking me to write reviews and if I don’t, it keeps asking me again and again, nonstop, sometimes every 10 minutes. How can I turn this off; it’s driving me crazy?!?

Yes I suppose that was too broad 🙂 That sounds crazy! So I looked at the Notifications section of a personal profile on Mobile and didn’t see anything. But possibly if you turn off all notifications maybe it would help: https://www.facebook.com/settings

Hi Andrea, I’m trying to get reviews on my facebook App page. I have enabled reviews in the settings. User can click and write their reviews (and choose the number off stars) but somehow they are not able to save the review (clicking ‘done’ does not result in an action). The only way out of the review dialog box is clicking the ‘x’ and choose for discard my review. Any ideas?

I’m trying to send our Facebook review link to our customers via email. But the feedback I’m getting is that when they click on it, it asks them to log on to their Facebook account instead of automatically opening in their Facebook app. How can I work around this?

How does Facebook decide which reviews are “Most Helpful”? We really need to know this, because 95 of our 105 reviews are 5-star reviews. but two of the negative reviews are classified by Facebook as “Most Helpful”. This means that they appear at the top of the reviews, as the defauilt category by which Facebook displays a reviews is not “Most Recent” or “Star Rating”, but is “Most Helpful”. How does Facebook decide which reviews are “Most Helpful”?

We’re you able to find a solution for this? I am having the same problem where negative reviews are showing up first even with a overall 4 start rating. Thanks!

Hi Kelsey, unfortunately no one has so far sent any suggestions. However, we believe that getting people to comment on posts may cause these posts to be categorized by Facebook as “Most Helpful”. You have nothing to lose by trying this and it may work. We´re currently experimenting in this area. Let me know what you find. Best regards, Mike

When I review a business on Facebook do my friends see it in their timeline, and/or do they get a notification regarding it?

Hello all… is there some way I can order my reviews to be latest first, when showing ont he main page? TIA

“All about Facebook Reviews” *Fails to mention how to review things on Facebook*

What happens when you cant comment on reviews on you page? has that happened to anyone else?

Hi this has also happened to us in the last day. Would love to know what is causing it.

is it posible to write a review of an other page as my page (company) instead of just as my personal profil ???

https://uploads.disquscdn.com/images/9315791ea2b135612b79189e9c535aef0ed0e7284fe4ba1c8db2dc04e317e939.jpg I can’t see my reviews on my page as the owner or viewing it as a customer but I know customers can – help! Thanks x

We have had a 3 star review show up on the top of the reviews for months. We have since received many 5 stars review. Is there anyway to not have an outdated review placed further down?

I disabled my reviews for a while but I’ve just allowed people to post review back on my page. My review sections had re-appeared and my old reviews are still there but no one can post a new review, any advice? x

I have one 3* review from 3 years ago which is leaving me at 4.9* rating! I have 34 other reviews at 5*! How many 5* reviews does it take before the one! 3* gets cancelled out in my overall rating? If ever? Or I am I stuck at 4.9 because someone I barely know leaving below star rating?

I have a 1 star review and it keeps showing. All the other reviews which are more current are 5-stars. Why won’t it go away? So annoying. I see others have asked the same question but haven’t seen a reply yet

I am having the same problem. Did you ever find an answer? Thanks

Some of my reviews appear then dissappear? Why is this and how can I retrieve them?

I would like to know how to find all the reviews I have given out personally. I thought at one time they were on our personal profile somewhere?

Also Reviews show up much more prominently on mobile devices which is when people are near your location. Allowing people to leave a review for your location on Facebook is a good idea and gives social proof to potential customers.

So, how does Facebook decide which reviews are most helpful? That appears to be the default sort for reviews, yet it is clearly not based on “likes” of the review, nor is there any way to rate a review. Most of the questions related to this seem to have been deleted from the official Facebook pages. I found one that was answered completely inaccurately and one that has been ignored, but no answer. Do you have an answer?

I have multiple pages for my business, as of late i cannot see ANY reviews, even though they exist.(i have confirmed this through other peoples accounts) I also cannot make or see any reviews on other pages. I have searched everywhere and can’t find a reason for this and of course Facebook support is an oxymoron.

At the same time, Facebook messages to my pages have not been working correctly, we just received a message on Saturday,that was from April of 2015!!!!!!!!

I’m having the exact same problem. Can’t see my own reviews. Can’t see any reviews on other pages. I also have multiple business pages. And I also confirmed from other peoples pages that they can see and leave reviews for me and anybody else, but I’ve lost my ability to see or leave any reviews on any page whatsoever. It’s the strangest thing. I’ve never even left reviews for any other pages at all so it can’t be that I left a bad or fake review and lost the privilege.

I’m thinking it might have something to do with having multiple pages. Although I was never notified of such a change in my permissions. And I’ve never acted dishonestly or broken any type of facebook rules. How many pages do you have? I have 9. All real estate related.

I have quite a few, i would have to count, we set up pages for distributors but maintain ownership in case the distributor for a certain area decides not to distributet we can replace them, and it protects our brand. Your description is almost exactly as my situation, and I am starting to see a climbing number of other people with the same problem, this seems to be a major Facebook bug. I think as you can see from my post there is also a major bug in the messaging, not receiving a message for almost a year and a half then having it appear? if there are messages getting dropped down a black hole somewhere this would definitely explain all the complaints online that response time and rate are not correct….its impossible to respond to something that you don’t receive

and the review tab just reappeared….now for them to fix the msg problem

I noticed a couple of weeks ago that star rating and review had disappeared even though review tab was still there. Now I can see review under most recent but this is only on laptop and star ratings not visible under star ratings tab. Neither showing mobile devices anywhere. Can’t find fix anywhere. Have tried all suggestions; removing and adding back the review tab, making sure it’s a ‘local businesses’, Making sure there is a physical address, map is showing and tick in box below. Nothing works. Driving me mental.

I can only see 2 reviews on my page but there were 4. Where have the other reviews gone?

i created a page on FB for a friend. Now I want to write a review as myself on the page I created, but I can’t. Is this because I am an administrator?

I want to leave a review on a page that I am an admin at. Is there a way to do this?

I have a question…. Is there a way to have only the “most recent” reviews appear by default? This where all reviews are seen in a running list.

The others “Most Helpful” and “Star Rating” are not as important.

Hi Andrea Like many other people I’m finding that the few 1 star negative reviews tend to be the ones shown first, despite others being newer, more liked, more commented etc. Do you know of any way to get a more balanced view shown?

What do the number of “Reviews” mean on each individual review? https://uploads.disquscdn.com/images/f48e183618a8e71d9e2c8be0f2944b83b11d56df07dad523e6623688118dd5bd.png

Hi there – thanks for this! I’m trying to add this feature but FB isn’t giving me the option to add the Review Tab – when I click on TABS, I only see 4 options and REVIEWS isn’t one of them.

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How to Get Reviews on Facebook: 6 Proven Strategies & Tips

As of the first fiscal quarter of 2022, it was estimated that Facebook had 2.93 billion users across the globe. That mind-numbing statistic represents nearly 1/3rd of the global population. The simple truth is that social media is no longer a luxury – it's a commonly used communication platform that helps people interact, engage, and formulate opinions. This is a significant reason why many corporations spend resources and time learning how to get reviews on Facebook.

Like Amazon or Google, having happy customers share their purchase experience with friends, followers, or other visitors to your Facebook profile is today's version of word-of-mouth advertising. While it's easy for any product manufacturer or service provider to ask customers to review us on Facebook, it is a constant struggle to learn how to ask for reviews on Facebook.

If you're looking to increase your Facebook page reviews or learn how to request reviews on Facebook, this article will provide you with a clear roadmap. We'll explain why you need Facebook page reviews for your growing business in the information below. In the information below, we’ll also teach you how to see reviews on a Facebook business page. 

We'll also provide six proven strategies for increasing your service or product reviews. We'll introduce you to a revolutionary automated software solution that will help you accomplish all these objectives with reduced overhead, expense, and exceptional success.

Let's get started.

Why Do You Need Facebook Page Reviews for Your Business? 

Today's consumers make their buying decisions via multiple sources of information. Some prefer direct feedback from previous customers, while others will complete their research to formulate opinions. However, one thing all shoppers have in common is being influenced by public feedback.

Whether you manufacture and sell consumables or provide services, having multiple reviews or testimonials from previous customers is exceptionally helpful for increasing new customer sales. While many marketing managers focus on learning how to get reviews on Facebook business page, it’s crucial to understand why it’s important. 

 Here are three benefits of having reviews for your business published on Facebook.

Benefit #1 – Improve Consumer Confidence

Social media platforms provide consumers with an open forum to express their opinions. It's estimated that many of the 2.3 billion active social media users formulate their opinions based on information they read online.

When a potential customer reads a positive review about your business published on your Facebook business page, it improves their confidence in the quality of your company. In fact, this is also a great way to improve Facebook page ratings. 

Benefit #2 - Provides Practical Word-of-Mouth 

Many social media platforms require users to verify their identities before establishing their accounts. Facebook is one of the largest social media networks that has activated these policies as a part of its security protocols. When a former or current customer takes the time to publish a review of your business, other users have confidence knowing that it comes from a verified source.

This is essentially a word-of-mouth testimonial or social proof reviews . It's just as powerful as receiving feedback about the integrity of a business or the quality of the products or services they offer from a family member or friend.

Benefit #3 – Provides Valuable Consumer Feedback to Help Improve Your Business

Not all reviews are going to be exceptional. It's nearly impossible to satisfy every customer who interacts with your business. However, although their Facebook review may not be the most flattering, it does provide the business with valuable consumer-direct feedback to discover areas of improvement.

Suppose a customer leaves a bad review on your Facebook business page. In that case, it allows the company to review, reply directly, and attempt to resolve the issue. If you can satisfy the customer with your actions after the review, it can be more beneficial than a positive review.

How to Get Reviews on Facebook: 6 Proven Strategies

Learning how to encourage reviews on Facebook begins with streamlining and simplifying the process for the user. If you've done a great job at providing value, quality products or services and satisfying your customer, the next step in driving reviews on Facebook is helping your customers with the process.

Each of the six proven strategies for getting more Facebook reviews focuses on this task. Let's explore the best ways to accomplish this objective.

Strategy #1 – Automate the Process

The biggest hurdle to activating marketing strategies often breaks down into three elements – time, money, and bandwidth. Software as a Solution or SaaS platforms are designed to eliminate these variables by automating connecting with consumers, vendors, and others. This includes asking for Facebook service reviews from previous customers.

We've developed a platform that allows a business to ask for Facebook product reviews and display those reviews through your marketing channels. Our software can send SMS text messages and/or emails to ask current or former customers to provide their feedback on multiple sales channels – from Google to Facebook. Using automated software is an effective way of learning how to request Facebook reviews with very little effort. 

Here are three tips for using this service to help boost your Facebook reviews by using this robust software solution.

Tip #1 – Create and Promote Your Product Review Landing Page

Today's consumers prefer the freedom of choice. If they purchased a product from you from Amazon or directly from their website – you can create a single landing page with direct links to multiple online platforms – including Facebook. Start by creating this page – and then provide direct links to platforms you're looking to improve user feedback. Then use this new automated solution to drive traffic to the landing page.

Tip #2 – Drive Traffic to Your Facebook Business Page

Everybody loves convenience – especially when someone is asking for something that benefits them. You can use ReviewsOnMyWebsite to send automated notifications to customers – with direct links to your business page on Facebook. This makes it simple for the user to leave a written review with one click of a direct link.

Tip #3 – Publish Previous Facebook Reviews on Your Website

Many customers are determined to leave a review by reading others. It provides them with confidence that they are not the only person who feels the same about your business. One easy way to stimulate consumer confidence is to utilize the widgets to publish existing consumer reviews from Facebook on your website. At that point, the customer can click the link to your business page and leave a positive or educational product review directly on Facebook.

If you'd like to learn more about how automated solutions can save you time and money and drive direct customers to Facebook to write positive reviews, click the link provided below.

Strategy #2 – Create Email Templates

Email marketing is an exceptional solution that helps improve communication between an established brand and its customers. Several email marketing platforms, such as Mailchimp allow you to purchase subscriptions to create email templates, insert relevant content, and automatically schedule email blasts that can drive traffic to specific web pages.

Here are a few tips for using email marketing to stimulate former customers to share their experiences via Facebook.

• Tip #1:  Send them a direct link to your business Facebook page.
• Tip #2:  Create a second follow-up or reminder email and schedule it to send a week after the first notification.
• Tip #3:  Create a final email that thanks to the customers for submitting the Facebook page. You'll likely have to send this one manually after verifying that they've submitted the review.

Strategy #3 – Add Call-To-Action Links or Buttons on Your Website

It's estimated that more than 90 percent of consumers need to visit a company's website more than once to be converted to their brand. It's also estimated that more than half of those converted customers will revisit the website for further education, tutorials, or instructional videos. This presents an excellent opportunity to drive traffic to your Facebook page through a call-to-action on educational pages.

Here are a few practical tips to follow.

Tip #1 – Set Up Call to Action Buttons and Place them On Product or Service Pages

Most former customers will visit a product-specific page to learn more about the products or services they purchased from you. Since it's likely, they will revisit this same page after the purchase – feel free to add a call-to-action to ask for a product review with a direct link to your Facebook page.

Tip #2 – Use Your Blog

Another excellent location for call-to-actions is your blog. This is especially beneficial for sending blogs to former or existing customers. Create the call-to-action that is unique to the blog you're creating – again, with direct links to your social network pages. 

Tip #3 – Provide a Call-to-Action on Your Home Page

Many customers will visit your home page before navigating to product-specific pages. Consider adding a CTA on a left-hand side bar of your website's homepage.

Strategy #4 – Use SMS / Text and Email Marketing to Stimulate Interaction

If you've made a great impression on customers – why not use your influence to have them do some marketing for you. One way of doing this is to create SMS / Text templates and emails to ask users to interact with your Facebook page.

Here are some practical tips:

• Tip #1:  Ask customers to check in on their personal Facebook page when visiting your business. If you own a brick-and-mortar location, ask your customers to check-in to let their friends know that they're revisiting you.
• Tip #2:  Ask customers to share blogs or videos. This tip is best to send to customers who have left positive reviews of your business. You can insert these blogs and messaging via SMS/Text notifications or email marketing.

Strategy #5 – Create QR Codes and Post them in Public Areas 

We've mentioned multiple times in this article the value of simplifying the process of obtaining product reviews for customers. Many customers use their mobile devices for all social media activity. Why not create a QR code with an embedded link to your Facebook business page – with a simple call-to-action requesting a product review?

Here are a few ideas on how to utilize the QR code.

• Tip #1:  Place the QR code at checkout. Whether you own a physical location with registers or an online store, make it simple for customers by placing the QR code on your Facebook page.
• Tip #2 – Post the QR code in each blog – on promotional videos and other educational resources.
• Tip #3:  Send postcards to previous customers thanking them for their business. You can insert the QR code on the postcard to make it easier for them.

Strategy #6 – Ask Users Directly

If you operate a smaller business and have a personal interaction with your customers, consider asking them directly. This is arguably the most challenging thing for anyone to do. However, when you manage a small business and have already established that online reputation and relationship, you'll find it easier to ask for product reviews in person.

Three Tips to Successfully Manage Your Facebook Reviews

The best problem for a business owner or manager is managing a plethora of customer reviews. Since Facebook is primarily an interactive experience, managing your reviews through interaction is a crucial step.

Tip #1 – Respond to Each Review Personally & Promptly

Regardless of the positive or negative review type, people respect prompt and professional replies to their feedback. If you're blessed to have a social media manager or manage your pages individually, go to reply to feedback.

Tip #2 – Set Up Automatic Notifications 

To ensure that you have a chance to accomplish the first tip above, you'll need to be alerted to new Facebook business reviews. You can set up user notifications that send emails to you when you get a new Facebook review.

Tip #3 – Turn Negative Reviews into a Positive

If the review is negative – see what you can do to resolve the issue – but do so via private messaging or email.

How to Enable Reviews on Your Facebook Page

It's straightforward to enable for a business owner. Simply follow these steps.

• Step 1:  Log into your administrator account and navigate your business home page.
• Step 2:  Click the Settings button located at the top right-hand corner of your page.
• Step 3:  Click the Edit Page button.
• Step 4:  Scroll to the Reviews tab and activate Facebook Business Page reviews by changing the slider from OFF to ON.

How to Ask for Reviews on Facebook

While there are several ways to improve the potential of increasing Facebook business page reviews, sometimes the most obvious solution pops up – simply asking customers for reviews. But this can be challenging for many people. Here are some special tips to make it easier.

• Ask your happiest customers. We mentioned this one above in Strategy #6. If you have difficulty asking people for feedback, start with people you feel comfortable with and build off that momentum.
• Offer discounts and incentives. Sometimes offering a promotional code for a customer's next purchase will help you receive more reviews. This makes the 'ask' for Facebook or Google reviews easier as you will be providing a reward for the effort.
• Share other reviews from happy customers via your website, social media, and email marketing. Listing previous reviews on your website can stimulate others into action.

Key Takeaways on How to Get Facebook Reviews

Like any other social media marketing or sales platform, the key to increasing direct user reviews is to make it easier for the customer. Creating dedicated URL links or QR codes is a great way to begin this process. However, sending automated notifications via email or SMS/Text notifications can save you time and money and increase your potential to obtain positive reviews.

Every digital marketing program depends on customer feedback which is easier when they provide an exceptional customer experience. Consider these simple tips and strategies above as you're learning how to get reviews on Facebook, and you'll increase your odds.

FAQs related to Facebook ratings and reviews

How to turn on reviews on facebook.

Facebook has gone through multiple changes in its user setting procedures – and things change frequently. However, as of the summer of 2022 – turning on reviews on a Facebook business page is a simple four-step process:

• Log in to your administrator account.
• Click the settings tab.
• Click the edit page button.
• Scroll to the Reviews tab and activate Facebook Business Page reviews by changing the slider from OFF to ON.

What is the difference between a recommendation and a review on Facebook?

Sometimes users can be confused about what they are posting on Facebook. Generally, a customer has two options, writing a review or providing a recommendation. A review allows the user to write a review and assign a star rating. A recommendation does not include the star rating – it simply permits others to 'like' or add comments. However, only people in the poster's network can access recommendations.

How many reviews do you need on Facebook to get a rating?

Unfortunately, Facebook does not provide the exact numbers or reviews required to establish a rating. Multiple sources will influence a page rating on Facebook, including the number of recommendations and reviews shared about a business. While numbers are critical, the first criteria are that the business page must first permit recommendations. Another factor is who has access to the review or recommendation. This is determined by the user posting the review – as they can share it with just their friends or share it publicly.

How to get a star rating on my Facebook page?

The star rating system is enabled in the same way you permit user reviews. Once two customers have provided a star rating during their review, this will establish an average rating. The more star ratings received with a higher ranking will increase the potential of 5-star reviews for the business page.

How to add a Facebook 5-star rating to my Fan Page?

Adding Facebook 5-star ratings to a fan page is easy for a page owner to enable. The first step is to click on your Edit Page button. The next step is to select the Update Page toggle, then click the Category button. After this step, select Local Businesses from the first dropdown menu, then select the appropriate category that describes your business in the second dropdown menu. You've enabled the star ratings on a Fan page after you click the save changes button.

Can I get rid of reviews on my Facebook page?

Unfortunately, no, you can't remove reviews posted by private users on a Facebook business listing. Facebook does permit the user to edit, amend, and even delete their review – but the business page owner or administrator does not have this power. One way to resolve negative online reviews is to resolve the negative customer feedback or conflict with the user. Learn how to delete a Facebook review by requesting for it to be removed, but keep in mind that Facebook makes it very difficult to accomplish this task.

How to turn reviews off my Facebook page?

Turning off reviews for your business's Facebook page is very easy. You'll need to log into your administrator account and click the settings tab. Third, click the edit page button. Finally, scroll to the Reviews tab and activate Facebook Business Page reviews by changing the slider from ON to OFF. At this point, the reviews and recommendations will be deactivated.

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Does Typing '@' in a Facebook Comment and Clicking 'Highlight' Reveal 'Page Watchers'?

A viral post claims there is a secret way to find the facebook friends who might be lurking on your page the most., jordan liles, published nov. 27, 2023.

About this rating

In late November 2023, we received reader mail that asked about a specific Facebook rumor. According to the emails, the rumor was about Facebook posts that claimed that typing an "@" symbol in a comment box, selecting the word "highlight" from a pop-up menu and then submitting the comment would allow a user to see which friends had been lurking on their profile or page more than anyone else.

The gist of this rumor was that this supposed "@" and "highlight" method would produce a small list of Facebook friends, perhaps family members, close friends and maybe even anyone who was secretly and romantically attracted to the user.

'Type @ in the Comments'

One version of this rumor was shared as follows: "Type @ in the comments and then click highlight to see who’s always checking your profile. If it turns blue you got page watchers."

It's Not Real

However, here's the truth: This rumor is false. While users who post photos and videos to Facebook stories and Instagram stories truly are able to see who has viewed their content, there's no truth to the idea that there's a secret way to find out which users have specifically been looking at a Facebook profile.

It's Also Not Possible

As the social media company once noted on its own official help center website, "Facebook doesn't let people track who views their profile." Also, third-party apps don't provide this functionality, either, according to the page.

The Legitimate Reason @highlight Exists

To test the "@" and "highlight" rumor, we chose a Facebook post (a scam post that falsely claimed investors on "Shark Tank" endorsed keto weight loss gummies) and simply typed out "@highlight." Before posting the comment, a menu popped up that listed various Facebook pages that included the word "highlight" in them. Near the bottom of the list, "@highlight" was mentioned with the words, "Some friends might receive notifications."

Upon selecting the "@highlight" feature with the words about friends receiving notifications and then posting the comment, the "@highlight" text turned blue and turned into a link. Clicking on this link simply led to a Facebook page that displayed pending friend requests. The link did not display any current Facebook friends who might be repeatedly viewing a user's profile. (The URL that the "@highlight" link led to was facebook.com/find-friends/browser .)

As for the "@highlight" comment feature itself, Distractify.com published in October 2023 that its legitimate purpose is to allow users "to highlight a particular post by increasing its size and visibility." We reached out to Facebook for more details and will update this story if we receive a response.

Why Some Users Shared the Rumor

Aside from the innocent users who were sharing the viral posts because they believed the false rumor, the Rick's Daily Tips website reported that some profiles and pages were also spreading the "hoax" in order to boost engagement via likes, comments and shares. In theory, this strategy would potentially attract more users to help a profile or page grow with followers, perhaps making it valuable enough in the future to be sold to scammers. The original creator of the profile or page also might opt to use it to create malicious posts or ads that violate Meta's policies, writer Rick Rouse added.

As a general rule, we don't recommend placing blind trust in viral copy-and-paste posts that describe supposed secrets of Facebook's functionality. Such dubious rumors have been spread for the nearly two decades of the social media platform's existence, such as the false claim that copying and pasting a specific block of text will help a user to remove ads and display more content from friends. These kinds of rumors simply aren't true.

In the words of a woman in a years-old American TV ad that appeared to allude to Facebook's technology, "That's not how it works. That's not how any of this works."

Allen, Joseph. “The Highlight Feature on Facebook Allows Users to Emphasize a Certain Post.” Distractify , 12 Oct. 2023, https://www.distractify.com/p/what-does-highlight-mean-on-facebook.

Liles, Jordan. “Facebook Hoax Promises Way ‘To Regain Friends and Get Rid of Ads.’” Snopes , 20 Oct. 2022, https://www.snopes.com/fact-check/facebook-to-regain-friends/.

Rouse, Rick. “Scam Alert: Commenting @highlight on Facebook Won’t Reveal Your Profile’s Visitors.” Rick’s Daily Tips , 27 Nov. 2023, https://www.ricksdailytips.com/at-highlight-facebook-hoax/.

“Who Views Your Facebook Profile.” Facebook Help Center , https://www.facebook.com/help/210896588933875.

By Jordan Liles

Jordan Liles is a Senior Reporter who has been with Snopes since 2016.

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6 Common Leadership Styles — and How to Decide Which to Use When

• Rebecca Knight

Being a great leader means recognizing that different circumstances call for different approaches.

Research suggests that the most effective leaders adapt their style to different circumstances — be it a change in setting, a shift in organizational dynamics, or a turn in the business cycle. But what if you feel like you’re not equipped to take on a new and different leadership style — let alone more than one? In this article, the author outlines the six leadership styles Daniel Goleman first introduced in his 2000 HBR article, “Leadership That Gets Results,” and explains when to use each one. The good news is that personality is not destiny. Even if you’re naturally introverted or you tend to be driven by data and analysis rather than emotion, you can still learn how to adapt different leadership styles to organize, motivate, and direct your team.

Much has been written about common leadership styles and how to identify the right style for you, whether it’s transactional or transformational, bureaucratic or laissez-faire. But according to Daniel Goleman, a psychologist best known for his work on emotional intelligence, “Being a great leader means recognizing that different circumstances may call for different approaches.”

• RK Rebecca Knight is a journalist who writes about all things related to the changing nature of careers and the workplace. Her essays and reported stories have been featured in The Boston Globe, Business Insider, The New York Times, BBC, and The Christian Science Monitor. She was shortlisted as a Reuters Institute Fellow at Oxford University in 2023. Earlier in her career, she spent a decade as an editor and reporter at the Financial Times in New York, London, and Boston.

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2024 Acura Integra

Price Range: $32,995 - $37,695

2024 Acura Integra Price (MSRP)

2024 acura integra reliability, 2024 acura integra specs at a glance, 2024 acura integra review, interior photos of the 2024 acura integra, exterior photos of the 2024 acura integra, 2024 acura integra faqs, 2024 acura integra: full specs and features, why trust us, more car reviews.

The Integra's sleek design paired with its hatchback body style makes the Integra both luxurious and highly practical, and a logical choice for drivers who want a car that offers an upscale experience without sacrificing functionality.

The Integra comes in two variations, the standard 200-hp version and the performance-oriented, 320-hp Type S model . While the Integra is smaller than the TLX, the Integra's design makes the cabin feel spacious and versatile.

The Integra does many things well and is a great mix of cargo capacity, driving dynamics, infotainment, and luxury.

The price of the 2024 Acura Integra starts at $32,995 and goes up to $37,695 depending on the trim and package.

Trim Levels

• Base: $32,995
• A-Spec: $34,695
• A-Spec Technology: $37,695

Is the Acura Integra a reliable car? Yes, J.D. Power gives the Acura Integra a reliability rating of 77/100, which places it about average, meaning owners of the Acura Integra should not expect to spend significantly more on repairs than most other drivers.

Vehicle Category: Midsized sedan Invoice Price: $32,223.58 Fuel Economy: EPA Fuel Economy, combined/city/highway (33/30/37) Horsepower: 200 Seating Capacity: 5 Cargo Space: 24.3 cubic feet Safety Rating: 5 Stars (NHTSA)

View full specs below.

It may mostly be an up-badged version of the Honda Civic Si , but there is something special about the Integra. Resurrected by Acura in 2022, the compact sports sedan represents the best of front-wheel-drive dynamics in our modern age, with a minimalist interior and semi-premium materials to boot.

Available with a sharp 6-speed manual transmission and powered by a 200 hp, 192 lb-ft of torque 1.5-liter turbocharged inline-four, the Acura Integra is just quick enough to be fun but discrete enough to blend in with the rest of traffic. Starting at $32,995, we'd opt for the upscale Integra A-Spec Technology, coming in at $37,695.

• Engaging and efficient 6-speed manual transmission
• Eagerness toward twisty road dynamics, up to a point
• Simple, easy-to-use infotainment
• Punchy but competitively lacking powertrain
• Minimalist seat bolstering
• More money for Civic Si mechanics and technology

2024 Acura Integra Release Date

The 2024 Acura Integra was released in late 2023 and is now available at Acura dealerships.

2024 Acura Integra Competitors

Competitors of the 2024 Acura Integra include the Audi S3, BMW 2-series, Mercedes-Benz CLA-Class, and Cadillac CT4. When shopping for a 2024 Acura Integra you should consider other models in this competitive set.

2024 Acura Integra MPG and Fuel Efficiency

.css-zjsofe{-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;background-color:#ffffff;border:0;border-bottom:none;border-top:thin solid #cdcdcd;color:#000;cursor:pointer;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;font-style:inherit;font-weight:inherit;-webkit-box-pack:start;-ms-flex-pack:start;-webkit-justify-content:flex-start;justify-content:flex-start;padding-bottom:0.3125rem;padding-top:0.3125rem;scroll-margin-top:0rem;text-align:left;width:100%;}@media(min-width: 64rem){.css-zjsofe{scroll-margin-top:3.375rem;}} .css-jtmji2{border-radius:50%;width:1.875rem;border:thin solid #6f6f6f;height:1.875rem;padding:0.4rem;margin-right:0.625rem;} .css-jlx6sx{display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;width:0.9375rem;height:0.9375rem;margin-right:0.625rem;-webkit-transform:rotate(90deg);-moz-transform:rotate(90deg);-ms-transform:rotate(90deg);transform:rotate(90deg);-webkit-transition:-webkit-transform 250ms ease-in-out;transition:transform 250ms ease-in-out;} what is the mpg for the 2024 acura integra.

The 2024 Acura Integra gets 33 miles per gallon, combined (city/hwy).

What is the gas tank size of the make model?

The 2024 Acura Integra gas tank size is 12.4 gallons which is about average for a car of this size.

How much does gas cost to fill up the 2024 Acura Integra?

It costs approximately $51 to fill up the gas tank considering average gas prices.

What kind of gas does the 2024 Acura Integra take?

The 2024 Acura Integra takes premium unleaded gas.

2024 Acura Integra Performance

What is the top speed for a 2024 acura integra.

The top speed for the 2024 Acura Integra is 135 mph.

How fast is the 0-60 time for a 2024 Acura Integra?

The 0-60 time for the 2024 Acura Integra is 7.1 seconds.

How fast is the quarter mile time for a 2024 Acura Integra?

Towing is not recommended with the 2024 Acura Integra.

2024 Acura Integra Weight and Dimensions

How much does the 2024 acura integra weigh.

The 2024 Acura Integra weighs 3,062 lbs.

What are the dimensions of 2024 Acura Integra?

The dimensions of the 2024 Acura Integra are a wheelbase of 107.7 inches, length of 185.8 inches and width of 72.0 inches

What is the height of 2024 Acura Integra?

The height of the 2024 Acura Integra is 55.5 inches.

How long is the 2024 Acura Integra?

The 2024 Acura Integra is 185.8 inches long.

2024 Acura Integra Manufacturing

Where is the 2024 acura integra made.

The 2024 Acura Integra is made in Marysville, OH.

What is the 2024 Acura Integra made out of?

The 2024 Acura Integra is made out of galvanized steel and aluminum panels

2024 Acura Integra Safety Rating and Reliability

Is the 2024 acura integra a reliable car.

The 2024 Acura Integra has a 77/100  reliability score according to J.D. Power

What is the safety rating of the 2024 Acura Integra?

The 2024 Acura Integra has a safety rating of 5 Stars according to the NHTSA.

The specs below are for the base-level Integra and do not include the numbers for the more powerful Type S model, which you can explore the full specifications here.

EPA Classification: Large Cars Drivetrain: Front Wheel Drive

Engine Order Code: NA Engine Type and Required Fuel: Intercooled Turbo Premium Unleaded I-4 Displacement (liters/cubic inches): 1.5 L/91 Fuel System: Gasoline Direct Injection Maximum Horsepower @ RPM: 200 @ 6000 Maximum Torque @ RPM: 192 @ 1800

Transmission

Transmission Order Code: NA Transmission Description: CVT w/OD or six-speed manual Number of Transmission Speeds: 1 (CVT) First Gear Ratio (:1): 2.65 - 0.41 Reverse Ratio (:1): 1.86 Final Drive Axle Ratio (:1): 5.05

Fuel Economy and Range

EPA Greenhouse Gas Score: NA CO2 Emissions, 15K mi/year (tons): 5.3 Range, city/highway (miles): 372.00 / 458.80 EPA Fuel Economy, combined/city/highway (mpg): 33 / 30 / 37

Fuel Capacity / Gas Tank Size: 12.4

Exterior Dimensions

Wheelbase (inches): 107.7 Length (inches): 185.8 Width, without mirrors (inches): 72 Height (inches): 55.5 Front Track Width (inches): 60.5 Rear Track Width (inches): 61.6

Interior Dimensions

Passenger / Seating Capacity: 5 Total Passenger Volume (cubic feet): 95.8 Front Head Room (inches): 37.6 Front Leg Room (inches): 42.3 Front Shoulder Room (inches): 57 Front Hip Room (inches): 54.3 Second Row Head Room (inches): 36.4 Second Row Leg Room (inches): 37.4 Second Row Shoulder Room (inches): 56 Second Row Hip Room (inches): 48.9

Cargo Area Dimensions

Cargo Space/Area Behind Second Row (cubic feet): 24.3

Steering Type: Rack-Pinion Turning Diameter / Radius, curb to curb (feet): 38.1

Front Suspension Type: Strut Rear Suspension Type: Multi-Link

Brake Type: 4-Wheel Disc Front Brake Rotors, diameter x thickness (inches): 12.3 Rear Brake Rotors, diameter x thickness (inches): 11.1

Wheels and Tires

Front Wheel Size (inches): 17 X 7 Front Wheel Material: Aluminum Front Tire Size: P215/50HR17 Rear Wheel Size (inches): 17 X 7 Rear Wheel Material: Aluminum Rear Tire Size: P215/50HR17

Maximum Towing Capacity (pounds): NA Maximum Tongue Weight, dead weight hitch (pounds): NA

Weight Information

Base Curb Weight (pounds): 3084

Cold Cranking Amps @ 0° F: NA Maximum Alternator Capacity (amps): NA

Road & Track is a window into a nearly unattainable car-centric lifestyle. In our pixels and pages, readers feel what it’s like to drive the most incredible cars, view the most exclusive collections, and travel the world to witness the stories that will become legends of the road.

We cherish enthusiast vehicles of all speeds and abilities, and strive to deliver every sound, smell, g-force, and glint of polished metal as though our community members experienced it themselves.

Road & Track is written for the automotive enthusiast, covering car and motorsport news, blended with wide-ranging feature stories, investigations, reviews, and columns.

Road & Track 's road tests and comparison tests are the most thorough in the industry, focusing primarily on domestic and imported sports cars and sports sedans that are a cut above the ordinary in performance, handling, engineering, and efficiency. These are cars that, above all, are fun to drive.

Learn more about our team here.

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• Home Internet

Internet Connection Types Explained -- and Ranked Best to Worst

Not all internet is the same. Here's what separates each internet connection type, why it matters and how to tell what kind of connection you have.

The technology your ISP uses to send internet to your home makes a difference in speed, reliability, availability and more.

When comparing internet providers in your area , you're most likely checking available speeds and pricing along with the fine-print details like data caps and equipment fees. There's another factor to consider that is equally as important but easy to overlook: the connection type, or what technology your internet service provider uses to send internet to your home. We at CNET have encountered them all and can tell you first-hand the difference the connection type can make .

ISPs use wired or wireless connections (or a mix of the two). Wired connection types -- meaning a wire is connected directly to your home -- include  fiber-optic , coaxial cable and copper (DSL) internet. Satellite internet , fixed wireless and the increasingly popular 5G home internet round out your potential wireless internet options.

So what's the difference between them all? This guide will walk you through the different types of internet connections that may be available in your area, how they work and what limitations you can expect from them. Connection types are listed in order of most to least recommended.

Locating local internet providers

Fiber internet: The best, but least available

Fiber-optic internet uses long, thin strands (fibers) of glass or plastic to send data as light signals. The result is speed and reliability that are superior to other connection types.

Fiber-optic can deliver download speeds as fast as 10 gigabits (10,000 megabits per second) or higher -- fast enough to download a 2-hour movie in HD in less than a minute -- but you're likely to find max download speeds around 1,000 to 5,000Mbps from most fiber-optic providers.

Upload speeds , which are essential for working and learning from home, uploading to videos to social media and gaming online, are also significantly faster with fiber-optic service and typically mirror download speeds. No other connection type can deliver symmetrical upload and download speeds like fiber-optic internet.

Pricing for the ultraspeedy plans can easily run you $100 or more per month, but most providers also offer slower speed tiers (if speeds of 100 to 1,000Mbps can be considered  slow ) for $40 to $90 per month. Other connection types may present slightly lower introductory prices, depending on the available providers in your area, but when you take into account the speeds you get for the price you pay, you're likely to find the best value with fiber internet.

Availability is the only real disadvantage with fiber. Laying enough fiber-optic cables to connect entire cities and regions is a huge logistical challenge , and with lots of competition and red tape to cut through, it's been slow going for any of the major service providers to expand coverage to underserved areas. Consequently, fiber internet is only available to around 40% of US households and primarily those in urban areas, according to the Federal Communications Commission .

Notable fiber internet providers

• CenturyLink
• Frontier Fiber
• Google Fiber
• Verizon Fios
• Ziply Fiber

Cable internet delivers a connection to your home via copper coaxial cable -- the same as traditional cable TV.

Cable internet: Your standard connection

Cable internet lacks the full speed potential and reliability of fiber-optic service, but it's much more widely accessible. Cable is one of the most common types of internet connections -- available to nearly 90% of US households -- and you'll often find it bundled with TV packages . That makes sense, because cable internet uses the same coaxial connections as cable TV. 

Though not as speedy as fiber internet, cable internet service is still one of the fastest connection types. Most cable providers offer a variety of speed options, including a gigabit plan with download speeds around 940Mbps. Upload speeds are a much different story, however, as few cable internet providers deliver upload speeds above 50Mbps. Speed reliability can also be a concern with cable internet as the connection type is susceptible to network congestion and slowed speeds, especially during peak usage times.

Cable internet pricing varies quite a bit among providers, but cable is, for the most part, one of the more affordable internet connection types. You can get a broadband connection from providers like Astound, Mediacom and Xfinity starting at around $30 per month or less. Spectrum, another big name in cable internet, has a higher starting price at around $40 per month but comes with max download speeds of 300Mbps.

Notable cable internet providers

• Comcast Xfinity
• Charter Spectrum
• Cox Communications
• WOW internet

This portable Netgear Nighthawk mobile router takes an incoming 5G signal and broadcasts it out as a Wi-Fi network your nearby devices can use to get online. If you wire it to a dedicated Wi-Fi router, the connection can cover a wider area.

5G home internet: A growing wireless alternative

Mobile internet is largely designed for your phone, but as the technology improves and speeds increase, 5G mobile connections are becoming more practical for home internet use. 

With this internet connection type, a cell carrier such as T-Mobile or Verizon sends 5G signals in all directions. Many are picked up by cellphones, but for home internet, a router receives those signals and turns them into a home connection. It's a great way to get broadband without the need for running a line to your home or in some cases, dealing with the companies that have run those lines -- ISPs are notorious for low customer satisfaction ratings .

If you're living in a city or another area with strong cellular infrastructure, you might be able to connect over 5G, with providers like Verizon offering speeds up to 1Gbps . You'll also find cellular internet plans that use LTE, the previous generation of technology, or a mix of LTE and 5G.

When shopping for mobile internet for home use, it's probable that you will only have one or two plans to choose from with a flat rate for whatever speeds are available at your address. T-Mobile offers a single 5G plan ($60 per month for download speeds ranging from 72 to 245Mbps), while Verizon offers two ($50 or $70 per month for download speeds ranging from 50 to 300Mbps or 85 to 1,000Mbps, respectively).

Notable cellular internet providers

Fixed wireless internet: also wireless, but with a few strings attached.

Another wireless internet option -- but one that may come with more steps and equipment while delivering slower speeds and less data -- is fixed wireless. Similar to 5G, fixed wireless providers send internet signals over the air. But unlike 5G, you'll need a mounted receiver with a direct line of sight to the nearest tower to receive those signals. Hills, trees, buildings or other obstacles nearby can distort or outright block your connection.

Fixed wireless internet speeds often range from 5 to 50Mbps. There are many variables that can affect the quality of the incoming signal, including distance from a local tower, so your available speeds may vary. Regardless of the speeds you can get, expect flat-rate pricing or around $50 per month. Plans also typically come with a monthly data cap of 200 to 300GB, depending on the provider.

Though fixed wireless has traditionally been a rural internet option, the connection type is rapidly expanding in metro areas thanks to providers like Google Fiber and Starry Internet. Instead of beaming services to individual residences, these providers send internet signals to entire buildings, such as an apartment complex, then run service to individual units via an Ethernet cable. These providers are capable of delivering speeds much faster than traditional fixed wireless service with gigabit speeds available in select areas.

Notable fixed wireless internet providers

• Google Fiber Webpass
• Rise Broadband
• Etheric Networks
• Starry Internet
• Unwired Broadband

DSL internet: A last resort before satellite

DSL (that's "digital subscriber line") is a fixed connection most popular in areas without access to cable or fiber internet. With DSL, your connection to the internet runs through copper phone lines. it's similar to dial-up service in that regard, but DSL is significantly faster than dial-up and won't tie up your phone line. 

DSL internet is best for those in rural communities looking for a somewhat reliable and affordable internet connection. While it does lack the speed potential of pretty much every other internet type, it is typically a cheaper and sometimes faster alternative to satellite internet. Since DSL uses existing phone lines to deliver service, availability is high and providers can keep prices relatively low.

Notable DSL internet providers

• Frontier Communications

With satellite internet, your connection comes from radio-equipped satellites in Earth's orbit. You'll need a dish to receive the signal.

Satellite internet: When there are no other options

Satellite internet is the most widely available type of internet because it doesn't rely on ground-laid infrastructure like cables, cellular towers or line-of-sight antenna connections. Instead, you'll use a mounted dish to connect with geostationary satellites orbiting miles overhead. If you have a clear view of the southern sky, there's a pretty good chance that there's a satellite provider willing to install a dish and offer you service, for a price.

On average, today's satellite internet providers offer speeds that typically vary from 12 to 100Mbps. In most cases, that makes it a suitable option for smaller households who want to stream video, browse the internet and update social media. 

New satellite providers -- namely Elon Musk's Starlink network , which began expanding service in select areas the last few years and  Amazon's Project Kuiper  -- are promising to bump those speeds up by using low Earth orbit satellites that are closer to the ground. That means that the signal doesn't need to travel as far, which also makes for a reduction in latency, or lag.

Increased competition in the satellite internet industry may help bring costs down for the consumer. Currently, satellite internet is the most expensive internet connection type, by far. Starting prices for satellite internet are around $60 per month, but that's often for slow speeds and low data allowances. If you want faster speeds or more data, satellite internet can quickly get up to $150 to $200 per month, and equipment fees will add another $15 or so to your monthly bill. 

Notable satellite internet providers

Finding the right internet service for you.

So which kind of internet connection is right for you? It depends on several factors. The first thing to think about is your typical usage, and how much speed you really need . If you plan to surf the web and check email only, you can get away with a slower connection, but smaller households with users who stream videos, play games online, or upload files for work or school will ideally want access to download speeds of at least 100Mbps.

Costs are another key factor, obviously. Some providers bundle their various services to offer you a discount , but be aware that the promotional pricing might not last as long as the service contract. In that case, you'll pay more for the same service during the second year, for example.

In the end, the biggest factor is likely beyond your control and that's your location. Some parts of the US have lots of options for getting online, while others hardly have any options at all. 

Whatever choices are available to you, understanding the different technologies at play will help you know what to expect before you sign up.

Internet connection types FAQs

What type of internet is wi-fi.

Wi-Fi is a way to connect to the internet, not a separate type of internet. With Wi-Fi, a router converts your internet connection into wireless signals and transmits them throughout your home. If you have a cable internet connection, your Wi-Fi is a wireless means of connecting devices to your cable internet service.

How do I know what type of internet connection I have?

Wireless connections are fairly obvious -- you have a satellite dish or antenna mounted for satellite or fixed wireless service, or your provider is Verizon 5G Home Internet or T-Mobile Home Internet.

Determining the type of wired connection you have can be a bit more of a challenge, but a good speed test should do the trick. If your speed test shows similar upload and download speeds, your connection is most likely fiber. Speed tests with download speeds over 100Mbps, especially in the 200 to 940Mbps range, but with significantly lower upload speeds, indicate cable internet service.

If your speed test shows download speeds around 100Mbps or lower, it's possible you have cable or DSL internet. In that case, take a quick peek at the back of your modem -- a coaxial cable means cable internet while a telephone line means a DSL connection.

What is considered broadband?

The FCC recently upgraded the speeds required to qualify as broadband from 25Mbps down and 3Mbps up to 100Mbps down and 20Mbps up. Consequently, many DSL services, which often fall below 100Mbps down and almost always below 20Mbps up, are no longer considered broadband internet. Satellite internet may have the ability to deliver 100Mbps download speeds, but the 20Mbps upload speed is a difficult threshold to cross, meaning satellite internet does not meet the requirements of a broadband connection in many cases.

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What does Meta AI do? The latest upgrade creates images as you type and more.

All the big tech companies are trying to best each other with the ‘Hey, look what our artificial intelligence can do now’ updates, and on Thursday, Facebook parent company Meta rolled out its latest upgrade in a version called Llama 3 . 

Unlike previous Llama releases, Llama 3 has its dedicated website (meta.ai), where you can use the tool for free. It’s a riff on the ChatGPT formula – no charge, go and talk to it and see what it can do for you. The catch, of course, is that you log into it with a Facebook account. 

“Big day here. We're releasing the new version of Meta AI, our assistant, that you can ask any question across our apps and our glasses,” Meta Platform CEO Mark Zuckerberg said in a statement sent to USA TODAY. “We built it into the search box right at the top of WhatsApp, Instagram, Facebook, and Messenger, so anytime you have a question, you can just ask it right there. We're also releasing a bunch of unique creation features. Meta AI now creates animations and creates high-quality images so fast that it generates and updates images for you in real-time as you're typing.” 

Some of my friends already see the “Ask Meta AI anything prompt” at the top of their search feeds, but it hasn’t shown up in any of mine yet. Meta upgrades typically roll out in this way, though; some people get them right away, while others have to wait a bit.  

Will it change your life in any way? Absolutely not. Do you care about it? Maybe. Let’s dive in. 

What does Meta AI do?

The most interesting thing I’ve seen it do so far is to generate realistic-looking animated characters and images that update while you’re still typing in the prompts. 

Just type what you want to see, and the image begins to generate as you type. Here’s an example: You want to see a curly-haired girl flying a dragonfly? Type “curly girl,” and it’s there. As you can see in the example above, the image continues to adapt to fit your narrative as you’re typing. The only limitation is your imagination. It’s like you can choose your own adventure but with no scary consequences. 

What’s really cool about real-time image generation is that it doesn’t wait for the entire prompt to be written. Instead, it starts to “see” each object as you write about it and adjusts the final image in real time. This requires powerful hardware and software, which is fascinating to watch in action.

What could possibly go wrong? 

It’s a great time waster and obviously a very powerful tool. We’ll have to see if Meta’s lewd content filters are up to snuff, however, as that’s a problem that plagued similar tools from Microsoft, Midjourney, and all the rest. 

Regarding guardrails, most high-profile AI image generators from Microsoft and others have blacklisted keywords that allow them to generate images of famous people like movie stars and high-profile politicians. The data sets these models use typically don’t include “normal people,” so typing your friend’s name into the AI isn’t going to produce anything that looks like them. 

There are always ways around these guardrails, though. Devoted users will likely figure out how to get certain celebrities to appear in images or even create NSFW (not safe for work) content using the system, which is something all the other AI image generators have been fighting against since day one. 

Meta AI for searching and winning arguments with friends

What about generating fake images that people think are real, like of politicians during the upcoming elections? I’m going to get back to that in a second, but first, here are a few other things the company says the new Meta AI can do: 

◾ Act as a personal assistant. “We believe Meta AI is now the most intelligent AI assistant you can use for free – and it’s available in more countries across our apps to help you plan dinner based on what’s in your fridge, study for your test, and so much more,” the company wrote in a statement. I see this as a way to win arguments with people on the apps and in real life. 

◾ Enable more powerful search. You can now use Meta AI “in feed, chats, search and more across our apps to get things done and access real-time information, without leaving the app you’re using,” the company says. 

◾ Create faster and more tailored images. "You can create album artwork for your band, decor inspiration for your apartment, animated custom GIFs, and more.”

During a video call demonstration earlier this week, a Facebook spokesperson said he expects people to use Meta AI “for fun and to be more social.”

To me, that means they’re trying to make Facebook more fun for more than just our parents and make Instagram more interesting so that young people don’t keep ditching it for TikTok. (Harsh, but kind of true, even though Facebook still has around three billion active users per month, which is about a third of the world’s population, according to digital marketing site Social Surge .)

Llama 3 will be available in 12 countries, including Canada, Australia, and South Africa, all of which are getting Meta’s AI for the first time. 

Is Meta AI safe? 

Llama 3 is the next generation of Meta’s open-source large language model. It’s similar to ChatGPT , which is about to unveil its upgraded model, GPT-5 . Models like these power AI-based apps such as chatbots, image generators, and virtual assistants. 

Upgrading from Llama 2 (launched in July 2023 ) to Llama 3 should mean more accurate responses, more human-like conversations, and a broader knowledge base for AI apps that use it. Meta wasn’t the first to debut an ultra-powerful artificial intelligence model – that honor, of course, went to OpenAI with ChatGPT – but it’s been working feverishly to catch up. Large language models like ChatGPT and Llama are incredibly versatile and can be used for many things. They are the brains behind AI chatbots, developer coding tools, automated writing assistants, and many other tools that are growing more ubiquitous by the day. 

Building a large language model ( LLM) of your own means being able to power the next generation of mega-powerful user-friendly apps, and that’s something that Meta is obviously interested in. It launched Llama 2 in July of last year and its successor is already here, which tells you everything you need to know about how many resources Meta is pouring into the project. 

Llama 3’s power comes from the AI’s even larger foundation of data, which Meta has plenty of. The company tells me that Llama 3 draws from the vast pools of information generated by people who use the company’s products. However, it promises that personal and private information isn’t fed to its language models. 

That’s a heartwarming promise, but can they ensure no sensitive information finds its way into one of these AI data sets? Not if history tells us anything, and that’s the cost of using social media. 

Can a chatbot using Llama 3 technology be used for nefarious purposes? Can it pretend to be you or someone you know? Could it effectively “deep fake” your online identity , allowing a scammer to tarnish your name or worse? 

Meta says that such a scenario isn’t possible thanks to various safeguards, but when we signed up for Facebook over a decade ago, we never could have guessed that one day, our content would feed AI. Wrestling with that reality might not sit well with many of Facebook’s longtime users. 

Specifically, Meta says they won’t let any “public figure” get used in the image or video generation. If you type in someone’s name, it might generate what a computer thinks a person with that name might look like, but that would not necessarily be accurate. 

It also has several NSFW safeguards built-in to protect against porn, racism, and other problems plaguing generative AI, but we have no idea how well those guardrails work. 

Why is Meta investing so much in AI?

Meta is doing this because having a large language model like Llama 3 means you can add new features to your apps, like adding AI to the search features on Facebook and Instagram. It adds a layer of smarts and can reduce friction between users and the apps they like. 

What's up with the Facebook app?: Why does the Facebook app look different? Meta rolling out new, fullscreen video player

By building its own high-powered AI, Meta can also sell licenses to companies that want to use it for their projects. ChatGPT runs on the same licensing business model, where access to AI is granted to companies and their users for a specific fee. Meta stands to make a lot of money with an LLM in various ways, including advertising (think auto-generated ads that appeal to you, specifically) and selling access to this AI. 

Facebook has one of the largest stockpiles of any company's data, thanks to more than a decade of user-generated content in the form of posts, comments, replies, and so on. This data trains Llama in how humans talk and makes connections between words and objects, places, and concepts. The smarter it gets, the more helpful it should be.

That’s the theory, but I’ve been covering tech long enough to be skeptical at best.  

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How to Leave a Review on Facebook

Before visiting a business, most Facebook users look them up on Facebook to check their reviews. Customer reviews across platforms such as Yelp and Google show what past customers say about a business, offering social proof that you provide a good product or service. This makes managing a positive online presence an essential aspect of running a small or local business in the modern age.

Discover the difference between Facebook reviews and recommendations in this step-by-step guide on how to leave a review on Facebook .

Generate 5-star Facebook reviews for your business automatically

What are facebook reviews vs. recommendations.

Facebook reviews and recommendations allow users to leave reviews on business pages. For years, Facebook used a traditional review system using a five-star review scale and an optional space for a comment supporting the given star rating. In 2018, however, they updated the star rating system to “Recommendations,” which asks users if they recommend a business, yes or no.

Facebook Reviews

Reviews on Facebook used a five-star rating and the option to leave an accompanying comment. Anyone could like and comment on reviews. Existing star ratings and Facebook reviews are still available for social media users to see, and Facebook will continue to display them; however, you can no longer leave a traditional review with a star ranking.

Facebook Recommendations

Recommendations are an updated version of reviews on Facebook. The current “Review” tab does not show five-star ratings. Instead, it tells social media users whether their social network recommends a business. 

When users click the “Reviews” tab, Facebook sends them to the “Recommendations” feature, which asks, “Do you recommend (Business name)? ” Users respond yes or no and can add tags, photos, or a written recommendation. Facebook intends for recommendations to be more personal and allows users to see what friends in their network think of local businesses. All you need to know is that, in effect, reviews and recommendations on Facebook are one and the same. 

For the purpose of this article, and to avoid confusion, we will refer to reviews and recommendations as “reviews”, as some users might still call recommendations by their former name. 

Why Are Reviews on Facebook Important for Businesses?

Facebook reviews play an important role in the success of local businesses. Let’s look deeper into why they matter, with some examples to help along the way:

Enhance Online Presence

Think of reviews on Facebook as your business’s online billboard. More reviews mean more people can find you, just like how a well-lit sign on a popular street attracts passersby. For example, if you run a café and receive glowing reviews, say, for your lattes and friendly staff, people searching for a great coffee spot in town are more likely to discover and choose yours. That’s the kind of thing we are talking about.

Build Trust

Trust is truly a precious commodity—with that being said, positive reviews on Facebook are kind of like trust-building blocks. When someone leaves a heartfelt review praising your products or services, it’s akin to a friend recommending your business. Just as you’d trust a pal’s opinion about whether or not to go see a movie, potential customers trust these reviews to gauge whether or not to do business with you.

Customer Engagement

Customer reviews create an opportunity for direct and meaningful communication. When customers share their thoughts, it’s quite similar to having a conversation. You can respond to their reviews on Facebook, just as you would chat with friends (just a little more professional). This interaction shows your customers that you value their opinions and appreciate their feedback.

Also see: How to manage customer communications for your automotive shop

Social Proof

On social media, we are often drawn to what everyone else is talking about, and reviews on Facebook provide that extra nudge. When you see a product with lots of positive reviews, it’s like a group of friends giving it the seal of approval. For instance, if you’re looking for a new smartphone and find one with many five-star reviews talking about its great camera and long battery life, you’re more likely to choose that model over another.

Improve SEO

Consider reviews as your website’s hypemen. The more reviews you have, the more prominent Google will find you, and the higher your website will rank in search results. This means more and more people will likely visit your business online.

Valuable Feedback

Reviews on Facebook aren’t just compliments—they’re also a great source of feedback. They provide insights on how you can improve your operations or products. Suppose you own a clothing store, and customers leave reviews asking for a more extensive range of sizes. This feedback helps you make informed decisions to better serve your customers.

Competitive Edge

In a sea of similar businesses, a collection of great reviews is like a beacon guiding customers directly to you. It differentiates your business from others, making potential customers more likely to choose you. With a reputation built on positive reviews, your business can stand out and secure a larger share of the market.

Word-of-Mouth Marketing

Good reviews on Facebook can be the starting point of a chain reaction. One friend reads your reviews, decides to visit, and tells another friend about how great you are. Before you know it, this word-of-mouth marketing multiplies your customer base.

Customer Loyalty

Responding to reviews isn’t just about appreciation—it’s about building relationships. When you thank a customer for a positive review, it’s like inviting them to become a part of your brand’s community. Over time, this engagement fosters loyalty and long-term connections.

Monitor Customer Satisfaction

Think of reviews on Facebook as a barometer for customer happiness. They provide a continuous stream of feedback about how well your business is meeting the needs of your valued customers. You can use this feedback to refine your services and ensure your customers are always satisfied.

For example, if you run a tech support business and consistently receive reviews mentioning fast response times, it reassures potential customers that they can count on your quick assistance.

In a nutshell, Facebook reviews serve as advocates for your business. They not only enhance your online visibility but also provide valuable feedback and set you apart from competitors. Take steps to improve and nurture your online presence, and it will pay you back tenfold.

Did You Know: Google My Business and Facebook Messaging is Now Available in the Broadly App

How Do I Leave a Review on Facebook?

Leaving a review impacts a business’s online reputation. The more customers that leave reviews on your business page, the more social trust you build with new potential customers. 

If a Facebook user has a friend ask for recommendations, they can write a comment and tag your Facebook business page . Customers can also leave reviews directly on your page. Here’s a step-by-step guide on how to leave a review on Facebook. 

• Log into Facebook
• Go to the page of the business you want to review
• Click the “Reviews” tab in the left-hand corner
• Click “Yes” or “No” when prompted at the bottom of the page under “Do you recommend (Business name)?” 
• Write a recommendation of up to 25 characters
• Add tags or photos
• Post the recommendation 

Where Do I Find Facebook Reviews?

Facebook has made it easy to find reviews all in one place. Follow these straightforward steps to see what customers think of your local business. 

• Log into your business Facebook account
• Click “Reviews” to navigate to the recommendations and reviews 

How Do I Respond to Facebook Reviews?

Respond to all reviews on Facebook to show customers you appreciate their feedback. When responding to positive reviews, you can simply like the review or write a quick reply, personalizing it to their name and getting specific when thanking them for their feedback. 

• To respond to recommendations and reviews on your business Facebook account, you need to first log in to your account. 
• Once you are logged in, navigate to the “Reviews” section of your page. Here, you will be able to see all the recommendations and reviews left by your customers. 
• To respond to a particular review, simply click on it. You will now be able to see the details of the review, including any comments left by other users. 
• To comment on the review, type your response in the comment box just like you would on any other Facebook post. 
• Once you are done, click “Post” to publish the comment. 

It’s important to respond to reviews in a timely and professional manner to show your customers that you value their feedback and care about their opinions.

It’s a good idea to respond to negative reviews to show customers you care about their experience. When responding to a negative review, customize your response to the reviewer. Acknowledge their feedback, give them your business phone number or email address, and offer to work toward a solution outside of the reviews page. 

A customer might edit their initial negative review or leave a second review explaining how you handled the situation. Potential customers might see your effort, and a negative review could benefit your business. 

Are Reviews on Facebook Public?

Yes, Facebook reviews are public on a business page’s “Reviews” tab for anyone to see. They cannot be made private. 

Can I Delete or Edit My Facebook Reviews?

Only review authors can delete their r eviews on Facebook . Business owners cannot delete individual comments, but you can report recommendations that go against the Facebook Community Standards . 

S ometimes Facebook takes down posts before you report them, and others will stay up even after Facebook admins review them. Facebook will review all reports and remove recommendations they deem to violate their rules. 

You can choose to disable the reviews tab of your Facebook business page by navigating to the “Settings” tab, clicking “Templates and Tabs ” and switching the “Reviews” section toggle from on to off. 

Taking down your reviews will also remove all positive reviews. If there are only a couple of negative or fake reviews on Facebook , it might be better to get more reviews from customers. There are several simple ways to ask customers to leave reviews :

• Ask customers in person after they purchase something from your business
• Send an email or text message with a direct link to your review page 
• Place signs in your waiting room or lobby asking customers to leave a review and provide a QR code to your reviews page
• Embed positive Facebook reviews on your website 
• Offer an incentive to customers who check-in 

If you have enough positive reviews, the negative and fake ones will stand out as outliers. 

Also see: Here’s Why You Should Never Buy Reviews

How Do I Rate a Seller on Facebook?

Facebook goes beyond businesses and allows sellers to offer items on Facebook Marketplace where all Facebook users can see the post and interact with the seller. Buyers can only rate sellers after purchasing something or interacting with them. These are the steps to leaving a rating for a seller:

• Log in to your Facebook account
• Click the Marketplace tab
• Next to the search icon at the top of the screen, click the person icon
• Click “Buying” and find your chat with the seller
• Click “Rate Seller”
• You can rate the seller by choosing either a happy face or a sad face
• If you would like, include the reason for your rating
• Click “Done” to publish your rating

Manage Your Online Presence With Broadly

If you’re looking to streamline your online presence and engage with customers effectively on Facebook, Broadly might be the right partner for you.

With Broadly, you no longer have to regularly check multiple platforms to find reviews, compile insights manually, or remember to send individual review requests to customers. Work smarter, not harder, with our suite of automated solutions. Start your journey to success with Broadly today.

Watch your online reputation transform with Broadly

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Taylor Swift's 'The Tortured Poets Department' is the messiest, horniest, and funniest album she's ever made

• Taylor Swift released her 11th studio album, "The Tortured Poets Department," on Friday.
• The standard edition's 16 tracks are reminiscent of "Midnights," but more textured and chaotic.
• The best tracks are "Loml," "I Can Do It With a Broken Heart," and "Who's Afraid of Little Old Me?"

Taylor Swift's 11th studio album "The Tortured Poets Department" arrived Friday in all its messy glory after a pointedly low-key rollout .

In a prologue included with the CD booklet, Swift describes the album as "a detailed rewinding / For the purpose of warning / For the sake of reminding."

Swift frames "Poets" as a debrief of an ill-fated love affair, "a mutual manic phase" in the wake of a breakup — torrid, brief, yet creatively fruitful. "A smirk creeps onto this poet's face," she writes. "Because it's the worst men that I write best."

"Poets" is the first set of all-new songs that Swift has released since her breakup with Joe Alwyn, whom she dated for about six years before their split made headlines last April . Shortly after, she was linked to The 1975 frontman Matty Healy .

The follow-up to Swift's record-breaking 2022 album "Midnights" echoes the commercially favored pop-forward sound of its predecessor, with much of the album produced by Swift's longtime collaborator Jack Antonoff . Aaron Dessner, who worked extensively with Swift on sister albums "Folklore" and "Evermore," produced the remaining chunk of songs.

Two hours after the album's release, Swift surprised fans with "The Tortured Poets Department: The Anthology," which contains 15 additional songs . However, for the purposes of our review, the standard-edition tracklist will be treated as the primary, cohesive body of work.

As Business Insider's senior music reporter , I listened to the new album on my own, jotting down my initial thoughts track by track.

Here's what I thought of each song on "The Tortured Poets Department" upon first listen . (Skip to the end to see the only songs worth listening to and the album's final score.)

"Fortnight" sounds like a vault track from "Midnights" (derogatory).

Throughout my life, pressing play on a new Taylor Swift album has been a treat. But as soon as the opening synths on "The Tortured Poets Department" hit my eardrums, I felt my body tense up.

Antonoff has caught a lot of flack from music critics and other skeptics for doubling down on his signature sound and failing to innovate, particularly when it comes to his creative partnership with Swift. I don't tend to agree — to assign all blame to Antonoff is to belittle his female collaborators — but alas, "Fortnight" is a prime example of this complaint. The song immediately sounds like a "Midnights" B-side: boring, banal, and exactly what I do not want from this album .

Worse still, "Fortnight" squanders Post Malone . The rapper-turned-earnest-dude singer is coming off an acclaimed set of duets with Noah Kahan ("Dial Drunk") and Beyoncé ("Levii's Jeans"), both of which offered the proper platform for Malone's surprisingly folksy voice. In Swift's world, however, he is rendered superfluous.

"The Tortured Poets Department" is a cringe-worthy song and an unworthy title track.

It is objectively hilarious that Swift released "1989 (Taylor's Version)" in October with a direct request to stop speculating about her personal life , only to name her new album after a song that invites us to speculate about her personal life — specifically her (alleged) fling with Matty Healy last spring.

"You left your typewriter at my apartment / Straight from the tortured poets department," Swift sings in the song's opening line, perhaps confirming her album title was inspired by a caption from Healy's now-deleted Instagram, " Gay Poets Society ." (I can't think of anyone else in Swift's social circle who's gleefully pretentious enough to carry around a typewriter.) "You smoked, then ate seven bars of chocolate," she sings later, likely a nod to The 1975's breakout hit " Chocolate ."

Not only does "The Tortured Poets Department" invite speculation, but in the bridge, it even names names.

"You told Lucy you'd kill yourself if I ever leave / And I had said that to Jack about you, so I felt seen," Swift sings. Note: Her friend Lucy Dacus (of boygenius fame) was filmed dancing with Healy at The Eras Tour . The second name almost certainly refers to Antonoff, who also coproduced The 1975's latest album, " Being Funny In a Foreign Language ."

"Everyone we know understands why it's meant to be," Swift adds in a teasing lilt. "'Cause we're crazy." No kidding!

This song is surely meant to be over-the-top corny and tongue-in-cheek amusing, and it succeeds on both counts. Even the title is an inside joke.

Unfortunately, lyrics like "We declared Charlie Puth should be a bigger artist" and "I scratch your head, you fall asleep / Like a tattooed golden retriever" will haunt me until the day that I die. I can already see disparaging tweets about "Kidz Bop (Taylor's Version)" in my mind's eye. This is worse than the "sexy baby" fiasco .

Especially with its typical Antonoff production, this song sounds like an AI-created "Midnights" parody. Swift is right about one thing: This is definitely not the Chelsea Hotel.

"My Boy Only Breaks His Favorite Toys" would be right at home on "1989 (Taylor's Version)."

"My Boy Only Breaks His Favorite Toys" sounds exactly like the vault tracks from "1989 (Taylor's Version)" — which, you guessed it, were accused of sounding eerily similar to "Midnights" songs.

To be fair, I love all the "1989" vault tracks (especially " Is It Over Now? "), so this isn't necessarily a knock in my book. But it does mean that "My Boy" fails to stand out. It relies on a fast-dulling formula.

"Down Bad" is the "Slut!" sequel no one expected.

There were rumors The 1975 was meant to be featured on " Slut! " and Healy is even listed as a cowriter in some physical copies of "1989 (Taylor's Version)." (He met Swift a decade ago, around the time the album was originally written.)

Healy's contributions to the song were apparently erased after fans condemned their relationship last year . We assumed it would go down as a glitch in her legacy. But as always, Swift gets the last word .

Where Swift once sighed, "If they call me a slut, you know it might be worth it for once," now she fumes, "Fuck it, I was in love. So fuck you if I can't have us."

Both songs confront the disconnect between Swift's polished public image and her salacious desires, as well as the intersection of romance and delusion.

On "Down Bad," this album starts to pick up steam. Antonoff's sparkly synths and Swift's breezy vocals persist, but we're teased with a slice of her brain that's enthrallingly unhinged.

"So Long, London" illustrates the agony of a drawn-out goodbye.

In terms of sequencing, "Poets" is like the anti-"Midnights." Where the latter was front-loaded with album highlights, "Poets" kicked off by testing my loyalty. The first 16 minutes or so had me seriously concerned.

"So Long, London" marked a key turning point in my listening experience — a blessed wellspring of trust in Swift's vision.

Dessner's influence is immediately felt in the song's slow-burn pacing. As a production team, Swift and Dessner excel at creating tension and building toward catharsis. (Think "Exile," "Champagne Problems," " Would've, Could've, Should've ," etc.) "So Long, London" is another such success story.

Swift's lyrics mirror the production, mounting with urgency as the seconds tick away — as if her love is crumbling in real time.

"I'm pissed off you let me give you all that youth for free," she sings, her voice heavy with grief. "You swore that you loved me, but where were the clues? / I died on the altar waiting for the proof."

"But Daddy I Love Him" is a scorched-earth song where Swift really comes alive.

Last year, I wrote an article encouraging Swift to criticize her own fans , particularly those with an intense fixation on her personal life. At the time, this felt like a pipe dream. Swift has long embraced a laissez-faire approach to fan behavior, even when it's been obviously invasive, homophobic , or even threatening .

Now, my request doesn't seem so far-fetched. "But Daddy I Love Him" is the closest Swift has ever gotten to scolding parasocial Swifties, many of whom were vocal about their distaste for Healy .

After cracking some jokes at their expense ("I'm having his baby / No I'm not! / But you should see your faces"), Swift goes absolutely scorched-earth in the bridge.

"God save the most judgmental creeps who say they want what's best for me," she spits. "Sanctimoniously performing soliloquies I'll never see / Thinking it can change the beat of my heart when he touches me."

The song plays like a grown-up, jaded version of "Love Story," where societal pressures and family feuds are no match for Swift's wildest whims. And she goes all-in: "But Daddy I Love Him" is the longest song on the album, stuffed with Shakespeare-level dramatics.

"Fresh Out the Slammer" is a fascinating tale of freedom and lust.

"Fresh Out the Slammer" kicks off with an Orville Peck-esque electric guitar, adopting a vintage Western-rock vibe. After flipping off her audience in the previous track, this feels like the ideal moment for Swift to assume the role of an outlaw.

The song title, a euphemism for getting out of jail, works in this context, with Swift using the phrase to evoke her newfound single status. She's recently left a relationship and she's eager to "run back home" to an old flame.

This is juicy on many levels when compared to the timeline of Swift's love life (at least, the timeline the public is privy to). But speaking broadly, this song is juicy no matter who it's about. Swift revels in her long-sought freedom, justifying her rebound with a loaded shrug: "I did my time."

I don't know the intimate details of Swift's love life, but I do know one thing. If you ever compare your relationship to jail time, my hope is that you'll run — as fast and as far away as possible.

"Florida!!!" includes a potent feature from Florence + the Machine.

"Florida!!!" is a fascinating outlier on this tracklist. The lyrics are rich yet cryptic, boasting clear traces of Florence Welch's creative touch.

Welch is a painfully underrated lyricist, so I'm thrilled she was given a proper feature on this album. (We all remember what happened with Lana Del Rey's wasted vocals on "Midnights.") I can only imagine that Swift heard recent Welch cuts like "King" and " Girls Against God " and thought to herself, "I wish I wrote that."

"Florida!!!" is ambiguous with its bottom line, but with a song that sounds this cool and spooky, it's hard to care if the story has a moral. Swift sings of a town that "reeks of driving myself crazy," while Welch fantasizes about getting drunk and drowning her exes in a swamp. "Is that a bad thing to say in a song?" they harmonize with a knowing smile, all but winking at the listener.

Welch infuses a jolt of mystic, curious energy into Swift's modern-pop diarism. Their duet is a fever dream, full of hedonistic pursuits and hallucinations. It's perfectly placed at the album's midway point, foreshadowing a descent into madness in its latter half. Both women succumb to Florida's charms like they're following a siren song — and they're beckoning us to follow.

"Guilty as Sin?" is somehow sad and horny at the same time.

For those who'll accuse this album of barely addressing Swift's longest public relationship, allow me to enter the first verse of this song into evidence: "My boredom's bone-deep / This cage was once just fine / Am I allowed to cry? / I dream of cracking locks / Throwing my life to the wolves, or the ocean rocks / Crashing into him tonight."

In just a few lines, Swift offers a more poignant portrayal of the " seven-year itch " than I have ever heard or read. In reality, falling out of love is a sluggish and bitter process.

Swift copes with this phenomenon by projecting her carnal cravings onto a clean, blank slate — a man who hasn't disappointed her yet.

"Someone told me, 'There's no such thing as bad thoughts, only your actions talk,'" she continues. "We've already done it in my head / If it's make-believe / Why does it feel like a vow / We'll both uphold somehow?"

To put it bluntly, these lyrics are bonkers. I cannot believe Swift committed these thoughts to paper, recorded them in a studio, submitted them to her label, and then released them into the world. She has been horny in her music before ("Dress," "Maroon") and she's been audacious in her music before (the entirety of "Speak Now"), but given her current level of fame, this is unprecedented.

To be clear, I mean that in a positive way. I'm eating this up. After all, Swift's been warning us for years that she's the maddest woman this town has ever seen . She had a marvelous time ruining everything, haven't you heard?

"Who's Afraid of Little Old Me?" is an obvious standout.

Swift loves a self-righteous battle cry ("I Did Something Bad," "The Man," "Vigilante Shit"), but this might be the first time she's gotten it exactly right. Backed by warlike drums, Swift lays siege to the celebrity machine.

"Who's Afraid of Little Old Me?" contains some all-timers in Swift's storied catalog of one-liners: "You wouldn't last an hour in the asylum where they raised me" is a personal favorite, but every lyric lands like a bomb or a punchline: "Put narcotics into all of my songs / And that's why you're still singing along."

This song is everything that "Reputation" wanted to be: darkly funny, sharply observed, vulnerable, sinister, and formidable at every turn.

"I was tame, I was gentle, 'til the circus life made me mean / Don't you worry folks, we took out all her teeth! / Who's afraid of little old me?" Swift wails in the chorus, before adding coyly: "Well, you should be."

Indeed, if that question is coming from Swift, the answer is me. I am terrified of this woman for making me feel so demented and powerful with a five-minute package of pop melodies.

"I Can Fix Him (No Really I Can)" depicts Swift at a crossroads in her relationship.

As its title suggests, "I Can Fix Him (No Really I Can)" begins to reveal the cracks in Swift's feverish love story. "The smoke cloud billows out his mouth like a freight train through a small town," she sings to open the song. "The jokes that he told across the bar were revolting and far too loud."

Although she spends the rest of the song pledging to "fix him," balking at any suggestion that she might be out of her depth, Swift's doubts taint the whole affair.

In a stroke of surreal brilliance, Swift paints her unlikable lover as an old-school cowboy — cruising down a Texas highway, hands calloused from his trusty pistol — calling back to her lawless behavior in "Fresh Out the Slammer."

"Loml" is the most heart-wrenching song on the tracklist.

"Loml" sees Swift reflecting on a doomed relationship, retracing her steps, watching helplessly as the "love of my life" becomes the "loss of my life."

"You shit-talked me under the table / Talking rings and talking cradles / I wish I could unrecall / How we almost had it all," Swift sings in the show-stopping bridge. "Dancing phantoms on the terrace / Are they secondhand embarrassed / That I can't get out of bed? Because something counterfeit's dead."

These questions recall " The 1 ," the opening track on "Folklore," which Swift began to perform on The Eras Tour after her breakup with Alwyn was made public.

"The 1" is all about existential probes and what-if doom spirals, all about "digging up the grave another time." In "Loml," Swift falls back into her old patterns: "Still alive, killing time at the cemetery / Never quite buried."

"Loml" is the only song on "Poets" that made me cry on the first play.

I'll admit I'm surprised there aren't more songs like this on this tracklist. But a love that burns, crackles, and explodes is much easier to obsess over (and write pop songs about) than a love that decays, resurrects, and dies again. That's what makes the painful precision of "Loml" even more impressive. Swift's grave-plotting memory is her greatest asset as a lyricist.

"I Can Do It With a Broken Heart" is extravagant, self-referential, and exhilarating.

"I Can Do It With a Broken Heart" might be the most pop-forward fit of maximalism on this entire tracklist. Against all odds, it's an album highlight.

This is a masterful exposé of a carefully constructed spectacle. Swift depicts her onstage performance as a kind of perverse wish fulfillment: "All the pieces of me shattered as the crowd was chanting, 'MORE!'" (Fans will recognize this imagery from the "Folklore" standout "Mirrorball," which Swift performed acoustically on the opening night of The Eras Tour.)

We don't have time to unpack all the revelations in this song, but suffice it to say that "Broken Heart" succeeds as a satire, a confession, and an indictment of sexist double standards ("Lights, camera, bitch, smile!"), all at the same time.

Women in pop music are expected to refract sequin stars, hit their marks, fake it 'til they make it — even when they wanna die — while men are permitted to show up in T-shirts, stand still, and lip-sync . If this song makes you uncomfortable, it's probably meant to.

In the outro, Swift leaves little room for ambiguity, exclaiming deliriously: "I'm miserable! And no one even knows!" It's campy and it's vicious. She lands the punchline, but it feels more like she's twisting the knife.

"The Smallest Man Who Ever Lived" is a classic Swiftian takedown.

"The Smallest Man Who Ever Lived" is alive with malice, full of deliciously specific anecdotes: "You tried to buy some pills / From a friend of friends of mine / They just ghosted you / Now you know what it feels like." If someone had written that lyric about me, I'd be forced to fake my own death and start fresh with a new identity. And that's just the first verse. The bridge is positively lethal.

If you're surprised by the proficiency of this takedown — all for a man who was "gone by the morning" — may I remind you of Swift's magnum opus, " All Too Well ," which she reportedly wrote about a three-month relationship that blew up in her face.

This is where Swift thrives as a songwriter: the interpretive limbo between possibility and security; the yearning for what could've been; the aftermath of short-lived bliss, when all that's left is the future you once imagined.

"The Alchemy" is open to interpretation.

Much like "Mastermind," the closing track on "Midnights," "The Alchemy" could be interpreted as a love song or a metaphor for Swift's career .

"What if I told you I'm back? / The hospital was a drag / Worst sleep that I ever had," she sings in the first verse, poking fun at her own propensity to spin painful experiences into albums.

Indeed, the chorus plays like a tongue-in-cheek nod to Swift's dominance in the industry: "Ditch the clowns, get the crown / Baby, I'm the one to be," she winks. "Honestly, who are we to fight the alchemy?" She manages to toe the line between cheeky and sincere, tipping her hat to the fans who transformed her life and put her on the throne.

"Clara Bow" draws a parallel between Swift and the first "It Girl."

"Clara Bow" joins Swift's collection of songs about the peculiar experience of fame. (Think: "The Lucky One," "The Last Great American Dynasty," "You're On Your Own, Kid," etc.) To hear her tell it, Swift felt stardom beckon from a very young age, almost like an invisible string was tying her to the stage.

In the song, Swift dreams of glory and promises to be "dazzling." She even name-drops Stevie Nicks and her mysterious moonlit magic . But she also allows for a sliver of regret in retrospect: "Only when your girlish glow flickers just so / Do they let you know / It's hell on earth to be heavenly."

As the song winds down, Swift adds her own name to the succession of Bow and Nicks, doubling as the observed and her own observer. It's a fitting end to an album full of pomp and performance.

Final Grade: 8.4/10

Here's the thing: Swift knows that people will pore over the details of this album to dissect her romantic travails. I'm as guilty as anyone else, and I know it's not a noble practice. It's an obsessive storm Swift is willing to weather to do what she loves for a living.

But Swift did not become as big and beloved as she is because of that storm. In fact, I would argue she's successful in spite of it. 

Most people are not chronically online Easter egg hunters. Most people do not play Swift's music in the car, in the shower, or in a dark room after a bad day, over and over for years, because they crave the details of her latest breakup.

We don't listen to Swift's music because it necessarily is true. We listen because it feels true. She writes about characters we recognize and experiences we've lived, blowing everything out of proportion in the way we wish we could. The size of Swift's platform is directly proportional to the bigness of her feelings, whatever or whoever may have provoked them.

That said, don't let the "tattooed golden retriever" (the man or the lyric) distract you from the truth. Corny as some moments may be, this is a marvelously deranged pop album.

Despite the rough start, Swift builds incredible momentum from track four onwards, tossing out confessions and confronting hecklers with a tearaway, absurd kind of zeal.

Of course, there are still mid-tempo synths and simple earworms by the fistful. This is hardly new sonic territory — nor would I praise the album as an artistic risk — but "The Tortured Poets Department" is bolder and more berserk than Swift's previous pop achievements. "1989" was a tricky pivot at the time, but Swift still made sure to play by the radio's rules, sticking to traditional song structures and repetitive hooks. More recently, "Midnights" gestured toward interesting themes but ultimately felt thin.

On "Poets," Swift doesn't exactly break with her well-established, commercial-friendly conventions — but she does toy with her audience in interesting ways.

There's depth and texture in these songs, even shades of the guitar-forward rock sound that many fans crave. It's a pop album without an obvious radio hit. Swift's lyrics are surprisingly meta, packed with fourth-wall breaks and self-aware pouts. Her vocal delivery is varied, passionate, often performative. She shrieks and snarls and deploys a whisper that's dripping with lust, such that we've rarely heard. For a pop star with Swift's relish for mass appeal, this album almost sounds bloodthirsty by comparison.

"The Tortured Poets Department" won't be everyone's cup of tea. It's chaotic, verbose, and full of words that scream "I own a thesaurus."

It still works, because Swift is in on the joke.

At the end of the day, I'd rather have a sensitive and self-indulgent album than one that's trying too hard to be pretty and perfect. I can't relate to the woman looking statuesque onstage, with her polite grin and sequined silhouette. But I can relate to the woman who bares her teeth when the crowd demands, "MORE!"

Worth listening to:

"So Long, London"

"But Daddy, I Love Him"

"Fresh Out the Slammer"

"Florida!!! (featuring Florence + The Machine)"

"Guilty as Sin?"

"Who's Afraid of Little Old Me?"

"I Can Fix Him (No Really, I Can)"

"I Can Do It With a Broken Heart"

"The Smallest Man Who Ever Lived"

"The Alchemy"

"Clara Bow"

Background music:

"My Boy Only Breaks His Favorite Toys"

Press skip:

"Fornight (featuring Post Malone)"

"The Tortured Poets Department"

*Final album score based on songs per category (1 point for "Worth listening to," .5 for "Background music," 0 for "Press skip").

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How Much Power Does a Solar Panel Produce? (2024 Guide)

By Jessica Wimmer Updated February 6, 2024

What Are Solar Panels?

How do solar panels work, types of solar panels.

• Solar Panel Power Production

Building the Right Solar System

Our recommendation.

All products and services featured are independently selected by our editors. However, when you buy something through our retail links, we may earn an affiliate commission.

Solar panels have become a popular alternative to traditional grid-tied electricity. They work by harnessing the sun’s energy and converting it into power for your home, helping to reduce your environmental impact and save you money on electric bills.

You’ll need to determine how much power a solar panel can produce and whether that’s enough to meet your home’s needs to decide if going solar is worth it for you. The production levels can vary based on numerous factors, such as your climate, roof orientation and shading, and the panels’ efficiency rate. We’ll go over these factors in detail below and explain how  top solar companies choose the best panels for your home.

Solar panels are devices that convert sunlight into electricity, which you can use to power your home. The amount of power a solar panel produces depends on several factors, including the panel size , the type of cells used and their efficiency, and the amount of sunlight the panel receives.

Solar panels are made of a series of solar cells , also known as photovoltaic cells. These cells are made of semiconductor materials, such as silicon. When sunlight hits these cells, it knocks electrons loose from the silicon atoms. The electrons flow through the cell and into an electrical circuit. The more cells there are in a solar panel, the more power it can produce. 

The electric current is converted from direct current (DC) energy by the panels to alternating current (AC) energy by the solar inverter. The converted electricity moves to your electrical panel and to your outlets. The current’s strength depends on the sun’s intensity and the solar panel’s size . 

Solar panels work best in cloudless, sunny conditions. The more hours of direct sunlight they receive, the more energy they produce. Panels are typically installed at angles between 30 and 45 degrees to maximize their exposure. They drop in production due to shadows covering the surface, low sunlight days, or diminished sunlight exposure. Production will also go down as the number of sun hours decreases in fall and winter.

Weather conditions , such as high temperatures, can also impact a panel’s function. Solar panel manufacturers use standard test conditions of 77 degrees Fahrenheit. As temperatures rise, panel efficiency and production begin to drop. Prolonged exposure to extreme heat will affect your solar panel output and longevity. 

The most popular types of solar panels are crystalline. These panels offer the highest efficiency and energy production . The two types of crystalline panels are monocrystalline and polycrystalline . 

Monocrystalline (mono) solar panels have higher efficiency and energy output . Efficiency indicates the amount of sunlight your panels can absorb and convert to solar energy . The higher a panel’s efficiency rating , the better its power production . Monocrystalline panels have high efficiency ratings of 15% to 21%.

Since mono panels offer better power output , you’ll need fewer panels to run your home. Monocrystalline panels also take up less room on your roof, making them ideal for homes with limited roof space . Due to their many benefits, monocrystalline panels are priced the highest.

Polycrystalline (poly) panels are a more cost-effective alternative. Though they’re less expensive per panel, the tradeoff is lower power production and efficiency. Poly panels have efficiency ratings between 13% and 16%. You’ll need a larger number of polycrystalline panels in your installation to meet your power needs, and thus ample roof space .

How Much Power Does a Solar Panel Produce?

Solar panels are rated by the amount of power they can produce in ideal conditions , typically around 1,000 watts per square meter. However, in real-world conditions, they usually only produce 200 to 300 watts per square meter. Most residential solar panels produce between 1 and 3 kilowatts (kW) of power. That might not sound like much, but it’s enough to power a small home or business. 

Panel size and the cells’ efficiency determine the power ratings . For example, a standard solar panel may be rated at 200 watts, while a more efficient panel may be rated at 400 watts. 

Solar installers will determine the correct panel size based on the amount of electricity needed to run your home. 

Many solar systems generate more power than your home needs. You can add solar battery storage to your system to store this excess energy for later use. Solar energy storage can power your home at night or on cloudy days. It can also serve as emergency backup power during a blackout. If you have a grid-tied system, you can use the energy stored in your solar batteries to power your home during high electricity rates, helping you save more money. You can add a solar battery during your initial installation or later on. 

Professional solar installers determine how many solar panels you need based on how much electricity your home needs to run. They’ll review your electric bills from several months to determine your average usage and recommend the best solar panel wattage to power your home. Remember that higher efficiency panels, such as monocrystalline panels, will provide the best efficiency and power production . 

Consider using statewide and federal solar incentives to reduce the high up-front costs of installing solar panels. These credits and rebates lower your installation costs, maximizing your savings and creating a higher return on investment.

It’s important to know how much power your solar panels produce so that you can properly size your system. The amount of power a solar panel generates depends on its type, efficiency, and the angle at which it’s installed. Experienced solar installations will build a solar panel system that aligns with your typical energy usage . Even if your system is slightly overpowered, you can use solar batteries to save energy for later use. 

Solar Panel Power FAQ

What is the best type of solar panel for my home.

Monocrystalline solar panels are considered the best type for homes. They provide the highest efficiency and power production. Since they’re high-quality panels, you’ll need fewer panels in your installation. However, these panels cost more than other types.

What is the typical life expectancy of a solar panel?

Solar panels typically last 25 to 30 years with proper maintenance, but could last longer.

What is the standard size of a solar panel?

A solar panel is typically about 65 inches by 39 inches. However, the size can vary among solar panel manufacturers.

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Stream It Or Skip It: ‘An American Bombing: The Road to April 19th’ on Max, a Documentary Tackling the Repercussions of the 1995 Oklahoma City Bombing

Where to stream:.

• An American Bombing: The Road to April 19th
• documentaries

‘Sins Of The Parents: The Crumbley Trials’ on Hulu: Where Are The Crumbleys Now?

Netflix’s true crime doc ‘what jennifer did’ accused of using a.i. manipulated images, ‘brandy hellville & the cult of fast fashion’: hbo doc reveals disturbing behind-the-scenes stories of teen employees at one of the biggest retailers of the 2010’s, more than just an auteur’s wife: the extraordinary life and work of eleanor coppola.

An American Bombing: The Road to April 19th ( now streaming on Max ) finds director Marc Levin and longtime producing partner Daphne Pinkerson returning to a story they visited in 1996, for NBC documentary Oklahoma City: One Year Later . The new doc is a deeper retrospective that pieces together the narrative of Timothy McVeigh’s bombing of the Oklahoma City federal building in 1995, killing 168 people. Levin also broadens the perspective, looking into the origins of the type of modern right-wing extremism that birthed McVeigh – and asserts, quite compellingly, that the nastiest domestic terrorist on record wasn’t a “lone wolf,” but rather a piece of a larger cabal. 

AN AMERICAN BOMBING: THE ROAD TO APRIL 19TH : STREAM IT OR SKIP IT?

The Gist: Kathy Sanders remembers the morning of April 19, 1995 in great detail. She sang her grandsons awake, fed them breakfast and drove them to the daycare center in the Oklahoma City federal building. Not long thereafter, her son, at the time off duty from his job as a police officer, spotted his nephew among a line of dead children. He wanted to hug the boy and say goodbye but was stopped. This was a crime scene, he was told. The body was evidence. We see disturbing archival footage of people staggering, bleeding, away from the decimated building; officials cradle injured children, taking them to get medical assistance. The media jumped to a big, dumb conclusion that this horror was the result of Islamic terrorism. We see President Bill Clinton ask the American people to let the investigation play out before pointing fingers. Then we see Clinton, today, saying he thought from the beginning that the attack had a lot of the hallmarks of domestic terrorism, the likes of which he saw brewing among militias while he was governor of Arkansas.

We likely already know the bare bones of the rest of the story: McVeigh, oddly, was already in custody for driving without a license plate and carrying an unlicensed gun. He was tried, convicted and, in 2001, executed by lethal injection, showing no remorse. His motive was to start an American revolution – among his final words, he called himself the winner of this conflict, because the tally was McVeigh 168, the U.S. government 1. From here, Levin interviews journalists, family members of victims, lawyers involved in McVeigh’s case, numerous government officials and even a former right-wing extremist, assembling a much bigger picture to contextualize the bombing.

Levin jumps back to 1983, labeled on screen as the “first wave.” In the wake of President Carter’s ban on exporting crops to Russia, farmers took a significant financial hit; President Reagan subsequently vetoed a bailout package, essentially leaving them to suffer. The seeds of anti-government discord were planted, and militias began to form, rallying around white supremacist and Christian fundamentalist ideologies. By the ’90s, the militia movement coalesced in tragic events in Ruby Ridge, Idaho and Waco, Texas, both notable for the U.S. government’s bungled attempts to end stalemate sieges with heavily armed extremists; the former resulted in high-profile conspiracy charges that the defendants successfully fended off, and the latter found McVeigh in attendance as 80 people in the Waco compound died as it burned. McVeigh was galvanized, but so were many others. By the time Levin gets to the “third wave,” we see images from the Jan. 6 resurrection. It’s all part of the same mosaic of modern American history.

What Movies Will It Remind You Of?: It’s surely not a stretch to say An American Bombing is a spiritual predecessor to HBO’s Jan. 6 doc Four Hours at the Capitol .

Performance Worth Watching: Sanders has been steadfast in her insistence that McVeigh did not act alone, that the government wasn’t diligent in trying only McVeigh and one accomplice, Terry Nichols. She even went so far as to correspond with Nichols while he was in prison, as she found comfort in forgiveness.

Memorable Dialogue: Bud Welch, who lost his daughter in the bombing, famously fought against giving McVeigh the death penalty, and even reached out to McVeigh’s father to offer comfort. Why? “The day that our parents die, we go to the hilltop and we bury them,” he said. “The day our children die, we buy them in our hearts. And that never goes away.”

Sex and Skin: None.

Our Take: There’s a clearer, sharper argument to be made than what Levin posits in An American Bombing . The film covers a lot of ground – the origins of the modern white supremacist movement, the emotional fallout from the bombing, the U.S. government’s inability to land a solid blow against domestic extremism – but sometimes feels like its handful of narrative threads are shuffled together, and could be edited down to finer points that make stronger statements. 

But the film is nevertheless informative and eye-opening in its retrospective scrutiny of a true American tragedy. Levin reveals a strong sense of disillusionment among military veterans who return from war – in McVeigh’s case, the Gulf War – with no job or sense of purpose, and a likely case of PTSD. Most interesting are the interviews with Kerry Noble, the former extremist who provides insight that confirms and expounds upon many of our assumptions about Christian right-wing militias (he shares an anecdote about how his particular group of wackos wanted to target a church that functioned as a safe space for gay people, but he changed his tune when he ended up seeing them as fellow Christians); Noble could be the focus of a separate documentary. 

Levin tick-tocks through McVeigh’s life and misdeeds, shows us how the right-wing media trendsetters had been grousing about Democrats taking their guns for decades before the slew of mass shootings in recent years, and frequently returns to Sanders and Welch so the film balances emotional and intellectual approaches. The overall story touches on racism, religion, capital punishment, cults and the proliferation of weapons in America – too much to cover in 106 minutes. But the film eventually lands on two assertions: Journalist Mike Boettcher puts it bluntly when he says the bombing was a sign for America to “wake up.” And Clinton says McVeigh’s statements and reasoning “literally sound like the mainstream today.” 

Our Call: STREAM IT. Cluttered as An American Bombing can occasionally be, it’s nevertheless convincing in its intent. 

John Serba is a freelance writer and film critic based in Grand Rapids, Michigan.

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