what is a room assignment sheet

Rooming List

The stress that comes with planning a domestic and much worse, an international trip with your family, group of friends, or coworkers is unmatched.

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The initial planning stage of where to go, what hotel to stay in, how long will you stay for, what activities do you do, and so on is the most stressful stage since this is where the itinerary for the whole trip is decided on. This is also the deciding factor for how much should each of person going to the trip allocate financially. You may also see material list examples .

When you and your group has decided on where to go for vacation, you immediately start to look for the best activities to do while you all stay there, the best restaurants and food markets to eat in and also what hotels or inns you can stay in for the low. You immediately scour the Internet for the following but more importantly, for cheap hotel, villas, etc., deals since it will be too expensive especially when you have five or more people going on the trip.

When traveling with a group, you need to make sure that everyone’s preferences are heard and that a compromise is reached by the end of all the planning period. It should be a priority to have people decided who they are comfortable sharing a bedroom with so that hotel or room arrangement is made prior to the trip in order to book the rooms in advance. You may also see to-do list templates and examples .

Therefore, planning and actually calling in for the reservations for the place you all decide to stay in should be immediately done in order to secure a safe and comfortable place before you head out and enjoy your vacation.

Group Travel Rooming List Example

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Male Rooming List Example

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Rooming List Request Form Example

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What Is Rooming List?

When you are the organizer for a family, friend trip, or an official business trip, you need to make sure that the place where the participants for the trip has already been booked weeks or even months before the actual trip.

However, you also need to make sure that you assign each participant on a room they prefer and with a roommate/s you know they are comfortable with. One way to make sure that this is all smoothen out prior to the day of the trip is sending in a rooming list   to the hotel or to any establishment where you will all stay in. You may also see list templates in word .

A rooming list is a printed or electronic list or roster of guests and their lodging needs and preferences presented to a hotel prior to a meeting or a trip. It is usually sent out by the organizers and/or their designates to hotels or other housing facilities in order to deliver multiple reservations. It is given to the hotel so that the hotel management can arrange and reserve the rooms within the room block of the list before the attendees arrive on site. You may also like birthday list examples .

A rooming list is usually used when there is an official business trip, seminars, or trainings that require in-house lodging.

The information included on the rooming list are usually gathered through a form the attendees complete prior to the convention. Commonly, a rooming list includes information such as the first name, last name, arrival date, and departure date.

The rooming list is an important document that should be given to the lodging establishment prior to the event because it ensures that each participant has a room to stay in during the entire duration of the event. In addition, it will also serve as a blueprint for the rooms that should be located relevant to each other. You may also check out contact list examples .

Also, since official business trips and events conducted by an organization or company requires proper liquidation of funds, the rooming list can help justify that the exact number of participants included on the budget is also the same number during the day of the event. You might be interested in inventory list examples .

Group Rooming List Example

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Rooming List Example

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Rooming List for Suite Hotels Example

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Important Aspects to Consider When Filling Out a Rooming List

Since a rooming list is an important document that will help with the room assignment during a trip, it must be filled out properly to make sure that the lodging facility clearly understands the listed information so that they can carry out the request without a glitch. You may also see packing list examples .

Before you fill out a rooming list, here are some important aspects you need to consider:

1. Type out all the information to include in list

Handwriting the information to include in the list may be misinterpreted since there are some handwriting that are difficult to read.

This may lead to disorganization of room assignments and cause utter chaos on the day of the event. In order to avoid such issue, it is better to type out the room lists and save it to your computer.You can easily and efficiently send it via professional email to your travel consultant or organizer so that they can arrange the reservations to the lodging facility.

2. Each block is considered as one room

You have to understand that each block reflected on the rooming lists is considered as one room. Therefore, if attendees are to be assigned on the same room, say four people are assigned on the same room, their names and other information should be typed out on separate lines within the same block. You have to do this step until your attendees are all assigned with their roommates and specific rooms. You may also like management skills list and examples .

3. The lodging facility will assign room the same order as reflected on the list

You place the attendees on the rooming list where you want them in relation to where you want them to be on the hotel floor.

For example, if group number one is located on the first room and you want group number three to be the group next door, you assign them as how you want on the rooming list. After that, you should request the hotel or lodging facility to maintain the order, but there’s no guarantee, at least they will still work to maintain the requested order of rooms. You may also check out attendance list examples .

4. For student trips, intersperse chaperone rooms  among student rooms

For student trips, avoid filling out the first and last blocks of the rooming list for chaperones because that way you will end up with having the chaperones on the end of a hallway.

In order to maintain effective supervision, intersperse chaperone rooms among student rooms; meaning you need alternate chaperone and student rooms. You have to remember that the lodging facility will view your rooming list as your desired room arrangement, therefore, you should carefully plan the layout of the rooms. You might be interested in vendor list examples .

5.  All chaperones should be indicated on the list with CHAPERONE

Doing this on your rooming list will make it easier for tour leaders and nighttime security to find your room should an emergency arise. This can be done in such a manner, for example, JOHN DOE – CHAPERONE. Aside from that, lodging facilities will want you to know which rooms have students and which rooms have adults. You may also see how to prepare your email marketing list and profits .

6. Rooming lists should be sent out 45 days prior to the trip

The rooming list will help you make sure that you book the right rooms in advance and that if there are previous reservations before you, you can reorganize the arrangements for the rooms. Therefore, it is extremely important to send the complete rooming list 45 days prior to the departure for the trip. This will finalize the reservations for the said trip. You may also like medication list examples .

Arrival/Departure and Rooming List Form Example

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Female Rooming List Example

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Tips for Effective Rooming Lists

It is very time-consuming and overwhelming putting together a rooming list especially when you are not really familiar with the entire process.

Here are some useful tips you can use as guide so that you can have an effective and successful rooming list:

1. When the budget can be stretched, opt for flats or double occupancy rooms with 2 beds so that you can save more.

2. If you follow the first tip, look for lodging places that offer a shared living area and kitchenette while having bedrooms with its own bathrooms to ensure maximum privacy for each guest. You may also see price list templates and examples .

3. It is important to reserve enough rooms for the participants but not so many that you still have to pay for unoccupied rooms.

4. You can use previous room allocation if the same lodging facility is being occupied to compare it to number of nights the rooms were actually used. This will help you plan how many rooms to book and for how long. You may also like wedding guest list examples .

5. Assign participants that you know or you can tell that have the same sleeping pattern. Group night owls together and group early sleepers on the same room to make sure everyone is satisfied with their room assignments.

6. You most definitely need to factor in physical challenges into decision-making in determining which rooms to assign for each guest. Some will required to be accommodated on the lower floor or rooms that are close to the elevator. You may also check out grocery list examples .

7. It is apparent that you join together in the same room participants that need special accommodation.

8. Contact the venue regularly to make sure attrition is kept into a minimum. In addition, contact participants regularly to make sure there are no surprises or unhappy participants on the arrival date. You might be interested in how to use your email list to raise more money .

Golf Group Rooming List Form Example

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Team Rooming List Example

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A rooming list is an important document that will help you plan out the hotel reservations for your guests and/or participants on business trips, seminar, and trainings. It will help you as the organizer have a better way to communicate what your participants want in terms of their accommodation. This will help you make sure that your attendees can have the most out of their stay during the entire trip. You may also see punch list examples .

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How to Block and Allocate Hotel Rooms to Guests

Many guests wonder  how do hotels assign rooms to guests or how a hotel guest reservation officer or a hotel front desk agent allocates different types of rooms to his guests. Today, we will learn room allocation procedures of a hotel in order to ensure guests needs are met concerning room requests on different room types and at the same time maximum flexibility is maintained. By reading this tutorial, you will get clear overview of hotel room arrangement procedure.

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Hotel Room Allocation Procedure

• Reservations will hand over the next day’s correspondences to the Front Desk . This correspondence will be further checked to ensure all details have been put into Computerized Reservation System or property management software like Opera .
• It is good practice to print out next day’s arrival list in details like check in and check out date of each guests, room type and block status, gender of the guests, list of VIP guests and their status, special arrangements requested like surprise birthday cake and gift, special instruction from guests like wheelchair for disabled guests or smoking or non smoking room requested etc., guests’ arrival time, previous stay record, special feature or amenity requested etc.
• All details are checked in the system before the room is allocated.
• Room allocation should be done mostly based on status of room reservation. For example, a guaranteed or prepaid reservation will always get priority over non granted reservation or reservation for walk in guest .
• Special requests have to be adhered to when blocking rooms for the guests, by looking into the Guest Profile and History. Such as Non Smoking Rooms should be blocked for guests requesting Non Smoking Rooms. Repeat guests should have the same room as previous stays or to their specific preference if any has been mentioned on earlier visits. Persons travelling together from the same company should have rooms as close to each other as possible unless requested otherwise.
• Suite/Accessible and any special requests bookings should be blocked by Reservation prior to confirming.
• Guaranteed Late Check-out rooms would be monitored closely, and Housekeeping should be informed in advance.
• If any Special Request or Amenities (e.g. Flowers. Fruits, etc.) are to be placed in the room, this should be ordered a day in advance and the departments responsible for placing them in the room informed. An alert should also be set so that room moves are minimal and the respective departments informed to make the respective changes.
• All Guests who have been guaranteed early Check-ins or who have Pre-Registered bookings should have appropriate rooms blocked for them and should be checked into the system from the day of their reservation (a day before their physical Check-In).
• General aspects like blocking a King Room for a Honeymoon Couple, a Twin room for two men travelling together or a family (of 4), or room close to the Elevator for Senior Citizens, Single Lady Traveler etc., should be taken into account while blocking rooms. Have good understanding on different hotel room types .
• Floors or sections would be blocked for Groups, Tours and Conventions, as much as possible.
• Don’t forget about disabled guest . They don’t only need special care but special arrangement should be made prior to their arrivals like arranging special amenities, giving special care, supplying equipment like wheelchair or hearing aid if needed and available.
• Special requests like allocating a room near elevator or wish to stay in upstairs or desire to have hill view or sea view room, should always give priority when available.
• Must be very careful while handling VIP reservation. If there is any system in your software to block heavily so that other reservation or front desk agent cannot allocate the same room to anyone, then apply it. Also make sure you have provided enough time to other departments like housekeeping to place VIP amenities or security department to check security issues carefully.
• Upgrade and downgrade of room have to be done according to the room availability and policy. Sometimes hotel has to offer room upgrade because of their own fault like wrong check in or check out date record, fault of a room etc.
• There are some repeat guests who always prefer certain floor or rooms. Based on previous record and if requested then always try to allocate such rooms to them. Read this tutorial:  Hotel Guest Demands and Preference

So, if you consider above mentioned points then you should not find room allocation procedures very complicated. As a reservation officer or front desk agent you should be able to arrange rooms perfectly for your guests. For more amazing tutorials and our guides please click here:

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Sample – Room Attendant Task List

• Use soul room /Assignment Sheet.
• Get Guest Amenities for Assigned Rooms
• Get Cleaning Supplies for Assigned Rooms
• Keep Your Cart and Work Areas Organized
• Enter the Guestroom
• Prepare the Guestroom for Cleaning
• Begin to Clean the Bathroom
• Clean the Tub and Shower Area
• Clean the Toilet
• Clean the Sink and Vanity
• Clean the Bathroom Floor
• Finish Cleaning the Bathroom
• Clean the Guestroom Closet
• Make the Bed
• Dust the Guestroom
• Replenish Supplies and Amenities
• Clean Windows, Tracks, and Sills
• Put Finishing Touches on the Guestroom
• Vacuum the Guestroom and Report Room Status
• Exit the Guestroom
• Correct Cleaning Problems Found During Inspection
• Complete End-of-Shift Duties
• Rotate and Flip Mattresses
• Set Up or Remove Special Guest Service Equipment
• Clean Multi-Room Guest Suites
• Provide Evening Turn-Down Service The order of tasks may vary among properties.

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Housekeeping Room Attendant Job Description

Housekeeping room attendant duties & responsibilities.

To write an effective housekeeping room attendant job description, begin by listing detailed duties, responsibilities and expectations. We have included housekeeping room attendant job description templates that you can modify and use.

Sample responsibilities for this position include:

Housekeeping Room Attendant Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Housekeeping Room Attendant

Typically a job would require a certain level of education.

Employers hiring for the housekeeping room attendant job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in General Education, Education, Hospitality, Communications, Management, Tourism, English, Hotel Management, Graduate, Television

Skills for Housekeeping Room Attendant

Desired skills for housekeeping room attendant include:

Desired experience for housekeeping room attendant includes:

Housekeeping Room Attendant Examples

• Microsoft Word (.docx) .DOCX
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• Cleans and straightens room
• Removes and disposes of trash, soiled linen
• Inventories and maintains the cleanliness of the linen closets
• Projects an image of professionalism, friendliness and willingness to provide personalized service to our guests
• Respond promptly to guest requests such as special cleaning times
• Check all lamps and fixtures for burned-out bulbs and check TVs and radios to ensure proper working condition
• Review and understand the work report and room assignment sheet
• Prepare for the work day appropriately to ensure an adequate supply of clean linens, towels, amenities, cleaning supplies and other related materials are on hand
• Clean, dust, sanitize and supply guest rooms according to departmental procedures
• Report deficiencies in guest rooms and guest public areas to the Coordinator for appropriate response
• Exerting up to 50 pounds lift, carry, push, pull or otherwise move objects
• Housekeeping cart set-up
• Must have an open availability to work in the morning, evenings, holidays & weekends
• Neat, pleasant personality & team player
• Ability to carry, push, pull at minimum 30 or more lbs
• Required to work day shifts every day of the week (full-time hours), including weekends and holidays
• Assists the laundry department by retrieving soiled linen from carts throughout the hotel, sorting laundry into correct size loads, utilizing industrial washers, dryers and pressers, folding and distributing the cleaned linen to storage closets and/or carts
• Utilize the proper cleaning techniques to prevent injury
• Report window and carpet cleaning requirements, as needed
• Ensure every room meets Forbes Five-Star, AAA Five Diamond standards
• Follow-up on rooms requiring maintenance, ensure work is completed in a timely manner, and return the room to available inventory
• Maintain a professional demeanor and utilize appropriate verbiage while using the radio to communicate with other team members
• Responsible for training Room Attendants, Housepersons, and Self-Inspectors to maintain Five- Star / Five Diamond standards
• Supply cart is kept in meeting room with the door shut while room is being serviced
• All meeting rooms must be walked by a supervisor/manager after cleaning
• All VIP rooms take priority and should be cleaned first
• The ability to act consistently with clear ethics and values in accordance to confidentiality
• Ability to lift, pull, push up to 50 pounds
• Must be able to squat, bend, kneel and twist
• Occasional lifting of more than 50 pounds.​
• Must be able to work a flexible schedule, including weekends and holiday
• Must be able to push, pull, lift up to 25 lbs
• Door stopper must be used when ever guest door is open
• When you need your dirty linen picked up by your Houseperson call Housekeeping Coordinator
• All guest rooms must be punched into the phone before and after cleaning
• To ensure that strict control is carried out when receiving and returning work equipment
• To request any training that is required to carry out the duties safely and as per the standard laid down
• To ensure that all areas assigned are cleaned and maintained to the required standard this includes during refurbishment programmes areas as walls, doors and all fixtures and fittings
• Wash down all paintwork, windowsill, skirting boards, doors, door frames, and wardrobe doors and inside drawers
• Strict follow through on lost and found procedures (for example anything found in rooms that are vacant must be turned to Front Desk directly)
• Completing all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up
• Reporting all missing items from room (i.e., irons/boards, hair dryers, ) to Housekeeping Supervisor/Manager
• Greet each guest with a smile and eye contact
• Follow company uniform standards
• Report any unsafe work practices
• Must be able to execute assigned tasks with minimal supervision after a period of training
• Must be able to work flexible shifts including nights (primarily 2pm-10pm), weekends, and holidays
• Previous experience in housekeeping (strongly preferred)
• Strict follow through on lost and found procedures (for example anything found in rooms that are vacant must be turned into Front Desk directly)
• Ensure the economical and efficient use of equipment and materials including guest supplies and chemicals
• Prepare all amenities requirement as according to the occupancy
• Ensure linen and amenities set up of mobile trolley is as according to the standard
• Immediately reports maintenance deficiencies to concerned areas/persons
• Clean all check-out (vacant/dirty) rooms thoroughly, paying close attention to details and changing sheets/pillow slips
• Restock and clean the trolley according to established procedures
• Report lost and damaged items to the Housekeeping Management team
• Work closely with Front Office in order to release rooms at the allocated times
• Maintain guest corridors and report any spillage to the Housekeeping Management team
• Must speak conversational English to communicate effectively with guests
• Able to work shift hours, on weekends and Public Holidays
• Must have full work rights in Australia (No student Visas)
• Work full time rotational roster, including weekends and public holidays
• Atleast Secondary School Education
• Highly motivated and passionate about the job and his career
• Ability to ensure security of guest room access guest and hotel property
• Cleans patio/balcony areas by sweeping or hosing the floor and wiping down all furniture and fixtures, picking up garbage and cleaning patio/balcony doors and windows
• Clean all assigned guestrooms to standard
• Take initiative to add a personalized experience for the guest
• Take ownership of guests’ privacy and belongings, while ensuring exceptional service
• Starting rate $15.00/hour
• All 800 rooms within the facility are king bed/single occupancy
• Sorts, counts, folds, marks and carries linens
• Cleans multiple stay over and departure rooms per day based on company standard
• Replenish and/or replace supplies such as drinking glasses, stationary, TV guides, casino information flyers, menus, matches
• Minimum 1 year’s professional cleaning experience required
• Requires frequent bending, kneeling, squatting, and reaching overhead
• Must be able to push and pull items, including a cart, weighing up to 50 pounds
• Eligible for bonus of $1/hour worked!
• Basic communication in English- Preferred
• The Housekeeping Attendant is responsible to conduct cleaning duties in the assigned Place of Work, and provide a courteous, professional, efficient and flexible service to our customers

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New Approaches to Room Allocation or Which Room Gets Assigned to Which Guest?

Updated: Sep 14, 2023

Reservations are still primarily managed manually in most hotels. However, is this approach still appropriate given the current staffing levels and new employee profiles? Is manual room allocation truly the best method to optimize your room plan? What criteria influences these decisions? Or should we consider assigning rooms upon arrival and disregarding guest preferences?

Determining which room is assigned to each reservation has largely remained a completely manual process in the hotel industry. While there are Property Management Systems (PMS) that now automatically allocate reservations within categories, this is based on basic rules and often requires manual adjustments by staff due to changes in occupancy and demand. This can lead to reassigning previously allocated reservations to different rooms. The effort and time that hotels invest in room allocation and the regular shuffling (sometimes referred to as a "Tetris game") can take up several hours per day, especially for larger properties with high occupancy.

Effective room allocation that takes various criteria into account is not only labor-intensive but also results in accommodating guest preferences and profiles, allowing guests to check into the room that suits them upon arrival. For manual room allocation, there are numerous tutorials available, and hotel chains provide additional guidelines to be considered by the front desk team during the assignment process.

Some hotel employees, due to their long-term tenure at the same property, are not only highly skilled at performing this task but also find it fulfilling when they allocate reservations after hours of work, managing to create gaps for additional requests or fulfilling guest preferences.

However, reality presents a slightly different picture. On one hand, there's a shortage of skilled labor, and employees are expected to handle a wider range of tasks. On the other hand, there's a decreasing number of staff members who stay at the same property long enough to know every room and allocate reservations effectively. Manual room allocation and the need to make changes to a confirmed booking add extra (work) costs. These costs are often not accounted for in the hotel industry and are recorded as general front desk activities, which significantly reduce profits and guest-facing time. Reservations are sometimes assigned based on individual employee preferences, and under high pressure, reservations are shifted simply to fill gaps in the room plan as efficiently as possible, regardless of the room's value or category. Free upgrades become necessary in such cases. Optimizing the room plan is an ongoing process, especially during peak occupancy periods.

Why is it so difficult to implement room assignments correctly?

In addition to the multitude of criteria that an employee would need to consider when making assignments, the employee also needs a deep inventory knowledge to carry out a suitable allocation.

Among the additional criteria are, for example: guaranteed versus non-guaranteed bookings, direct bookings versus bookings through third-party channels or specific providers, bookings for families, seniors, guests requiring accessible rooms, adjoining rooms, specific bed configurations, and other guest preferences, repeat guests, check-in and check-out times, etc.

The complexity that comes with effective room allocation is undeniable. Additionally, gaps in the room plan must be minimized, especially since these gaps cannot be automatically sold and could lead to revenue losses, particularly during periods with minimum stay requirements if gaps cannot be sold – for example, over the phone.

While long-serving employees might still find this task meaningful, a closer examination of this workflow raises the question of how feasible and contemporary it is to carry this out with reduced staffing. It's worth considering whether younger generations of employees would value this task in the same way or simply view it as an additional burden to complete without taking into account the aforementioned points.

How can a room plan be optimally utilized?

One approach could be to only assign reservations upon arrival and disregard any preferences or requests. However, this contradicts the goals of any hotelier who aims to meet the needs of their guests and provide them with an unforgettable stay. Moreover, such a strategy is more likely to result in overbooking of room categories, an increased number of complimentary upgrades, and negative guest feedback. Effective demand management also involves considering stay restrictions to minimize gaps in occupancy, and last-minute room assignment is suboptimal in this context.

The fundamental issue lies not only in the lack of skilled personnel, lack of knowledge about the property, or time for allocation but mainly in the fact that room inventory isn't detailed enough in systems to be used as criteria for assignment.

However, who says that room inventory must continue to be managed solely within categories, and how can artificial intelligence be better employed in this case?

Room assignments using artificial intelligence every room assignment involves certain considerations: Should the guest's preference be taken into account to satisfy them, or should short-term revenue be optimized? With a detailed inventory structure and the use of artificial intelligence, an optimal room assignment solution can be created dynamically, adapting to the desired strategy with each new booking situation.

It's comparable to the invention of the washing machine: While you still need to put the laundry in the drum, set the wash program, and press start, from that moment on, you save an immense amount of time, and the result is much better than continuing to wash the laundry by hand.

The tasks and requirements for hotel employees are constantly changing, much like in many other industries. However, the hospitality sector is a service industry where the primary focus is on providing guests with a service and ensuring a positive stay experience.

The cloud-based technologies available in the hospitality industry not only allow many tasks to be carried out from different locations (remotely), but also enable employees to have more time available for guests. This is achieved by digitizing and ideally automating downstream operational processes.

An optimized room plan is just one of many operational tasks that can be automated using intelligent technology in the future. Such automation could significantly reduce the current workload while simultaneously efficiently accommodating guest preferences and room plans to maximize revenue for the establishment.

For those interested in learning more about this topic, further details about GauVendi's Inventi-Flow solution can be found directly on their website, along with the option to schedule a non-binding demo session.

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How to prepare a daily room allocation sheet?

The front office department does room allocation in a hotel. There the front office supervisor or executive sets the daily room allocation. But this also happens with the receptionist of some hotels. By preparing a daily room allocation sheet, what is expected is to allocate a room for the guest room reservation scheduled for the day. This will make the work of the hotel more convenient and allow the guest to get the room they are waiting for. But while allocating rooms, there are several things to consider. This article describes how to prepare a daily room allocation sheet correctly and the important points for it.

First, before setting an allocation, you must understand your hotel’s total room size and type (Single rooms, Double Rooms, Triple rooms, Quater rooms, Sweet rooms etc.). Likewise, you should know about the hotel’s special rooms (smoking/non-smoking rooms for people with special needs). In particular, the condition and number of these rooms must be known.

What are the points to remember while preparing a daily room allocation sheet?

Among these, the main noteworthy point is the room availability for the date. This means how many rooms can be allocated per day. Due to some reasons, some of the rooms in the hotel are unusable. For example, there are times when rooms cannot be used because some repairs need to be done. To explain further, in a small hotel with 50 rooms, if two rooms cannot be used for renovation because of some maintenance defects, you can allocate only 48 rooms. Therefore, knowing about room availability becomes more important.

Knowing the number of currently occupied and stay-over rooms (long-stay rooms) is impotent. Therefore, in the currently occupied room, stay-over (long-stay rooms), the room no should be mentioned in the allocation sheet without changing. For example, it is mentioned in the reservation voucher that the guests allocated to room no. 110 will be checked out in 3 more days. Therefore, as they are staying in the hotel today, their room should be mentioned in the allocation sheet where stay-over rooms are mentioned.

Next, we need to determine how many bookings are expected to arrive today. For that, it can be known by checking the arrival date of the reservation voucher. Then pay attention to the guest’s check-out date. If some guests stay in the hotel for a few days, a more appropriate room should be provided for that.

After that, guests who have made special requests while making a reservation should consider it. For example, there are smoking rooms, rooms close to the swimming pool or elevator, quiet rooms, view preference, and connecting rooms. Next, those rooms can be allocated according to their requests.

Then the room type requested by the guest (Single rooms, Double rooms, Triple rooms, Quater rooms etc) should be considered.

Now You have to allocate the room as requested.

How to allocate rooms for group arrival?

  Before allocating rooms to a group arrival, paying attention to the points mentioned above is mandatory. For those who have booked rooms in the hotel for a group, there are some essential points to consider before allocating rooms to them.

Mainly, it is common to see cases where everyone in the group is given the same amount individually to book a room. In such cases, it is more important to allocate rooms of the same type to all group members. For example, if you allocate rooms in the standard room type, allocate rooms of that type to everyone because all the facilities and structure of the rooms are always the same. However, if one person in the group gets a deluxe room instead of a standard room, it may cause problems. Because if the guests know it during the chat, they can also hang the rooms in the deluxe room category. Therefore, the general tradition is that when allocating a room to a group, even the tablecloth and the vase should be provided in the same way and the same colour.

Next, if there are people with special needs in the group, allocate them disabled rooms / special needs or requirements (e.g. wheelchair accessibility) rooms. Likewise, if there are adults in the group, allocate rooms on the ground floor. They are more suitable for such guests and provide them with easy access rooms to the restaurant, swimming pool, lobby, and elevator.

Allocate rooms to the group’s tour guide and tour leader that are easily accessible to all guests, the lobby, and other places.

What are the difficulties that can be faced in setting the room allocation?

• Although a room is allocated based on the above points while setting the room allocation, in some cases, they have to be changed. For example, an assigned room is suddenly out of order due to a technical problem. In such a case, another room of the same room type has to be reallocated. In those cases, it becomes problematic if no rooms are left of that type. When such a problem occurs, explain the situation to the front office manager or room deviation manager and set the allocation according to their instructions.
• In some cases, the guest expresses disapproval of the allocated room. In such cases, they have to be given another room. Therefore, the room allocation has to be changed.
• The allocation has to be changed because the allocated rooms are not ready (vacant). In this case, it is caused by the room attendant not finishing the cleaning of the respective room. Therefore, another room has to be allocated instead of that room.
• In case of a room change due to some problem in an occupied room, the allocation has to be changed.
• You can see cases where the booking related to the allocated rooms are cancelled. In such cases, the allocation has to be changed.
• If the room allocation is changed as above, the receptionist should also inform other departments about it.
• In addition to the above ways, if there are cases where the allocation changes, please comment below.

Please comment below if you have any other information about the above topic.

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Your Ultimate 2023 Hotel Housekeeping Checklist [with Downloadable Template]

The appearance and condition of your guest rooms is a direct reflection of your brand and the unique experiences you provide. Guests will likely remember their stay at a clean, pleasant hotel but they will definitely never forget an experience at an untidy one. Which experience would you rather provide? In order to keep your guests loyal, the integrity of your guest room cleanliness needs to be a top priority.

To help you prevent problems and achieve better efficiency, we’ve developed the following hotel housekeeping checklist template to create a clear top-down procedure.

Easily print and distribute this Excel hotel housekeeping checklist to your team.

Improve your housekeeping operations.

Since dirty rooms are one of the most common complaints from guests on travel review sites, the need for an efficient cleaning process is an absolute must for every hotel. A housekeeping room inspection checklist is a great way to guarantee everything is in order and working properly.

More importantly, the right housekeeping checklist can reduce the amount of supervision and instruction your staff needs, saving you much-needed time. It will also make sure your housekeeping team doesn’t miss an item that could make guests unhappy and lead to negative reviews on popular sites like TripAdvisor or Yelp.

Using a cleaning checklist will help your hotel:

• Reduce guest service recoveries and bad reviews
• Improve room attendant work quality
• Increase customer loyalty
• Improve communication between departments

Also, be sure to visit our ultimate guide to elevating guest satisfaction full of tips, insights and data points on how to improve your hotel service and ensure optimal guest satisfaction.

If you don’t want to download the full housekeeping checklist in Excel format, you can scan the entire list below.

Beyond a manual checklist, a software-based solution provides even more benefits. Housekeeping software automates daily housekeeping operations and streamlines the availability of guest rooms. These benefits lead to cost savings. In fact, Amadeus Service Optimization Housekeeping software has saved hotels $166 per guestroom, per year .

To learn how our software can help your hotel save time and money, talk to our team !

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English for Housekeeping: 113 Essential Words and Phrases for Polished, Professional English

Do you want to work as a housekeeper in an English-speaking country or a large international city?

If so, it’s a good idea to learn some essential housekeeping terms in English to help secure a job. 

To help prepare you for your housekeeping journey, we’ve put together a list of 113 English words and phrases for working as a housekeeper.

We’ve also provided a list of useful resources you can use to practice these terms and other key vocabulary for working in hotels .

Let’s start polishing your English!

1. In the Bedroom

2. in the bathroom, 3. hotel cleaning equipment and supplies, 4. key vocabulary on room assignment sheets, 5. cleaning instructions in english, 6. vocabulary related to common problems and complaints, 7. safety and emergency vocabulary, resources for learning english vocabulary for housekeeping, and one more thing....

Download: This blog post is available as a convenient and portable PDF that you can take anywhere. Click here to get a copy. (Download)

One of your main responsibilities as a housekeeper will be cleaning the bedroom. Below, you’ll find a list of the most common bedroom-related vocabulary in English. 

This is a beautiful piece of wood that stands up vertically against the wall at the head of the bed for decoration. The name is pretty easy to remember, as it’s a board by your head.

This is the soft cushion on top of a bed, on which people sleep.

This is a hard box that’s the same size as the mattress of a bed. It has springs inside, it’s covered in cloth and sits underneath the mattress. (Note: Beds with box-springs are most common in the United States, Canada and Australia.)

Imagine a bed wearing a skirt. That’s where “bed skirt” got its name. It’s a thin sheet with short, decorative fabric that hangs down along all of the edges to cover the gap (space) between the floor and the box-spring. Here’s a quick video that shows how to put a bed skirt onto a bed, by placing it between the box-spring and the mattress.

Fitted sheet

This is the first sheet to go on a mattress, and has round, “fitted” corners. It’s made to fit the shape of the mattress. These sheets can be tricky to fold, so here’s a funny video with Martha Stewart that teaches how to fold a fitted sheet.

The sheet that goes on top of the fitted sheet is called a flat sheet.

Bedspread / Comforter

The thicker blanket that goes on top of the flat sheet and covers the bed is called a bedspread or comforter. Both words are commonly used. In this Ikea catalog it’s called a bedspread, while this Target catalog uses the word comforter.

Pillows are soft rectangles that make your head comfortable while you sleep. The fabric that covers a pillow is called a  pillow case .

Night table

The small tables on either side of the bed are called night tables.

Alarm clock

This is a small digital clock that can also be used to set an alarm.

On a night table you’ll often find a lamp, which is a small light so people can see at night. It has a light bulb inside, which needs to be replaced every now and then when it “burns out” and no longer produces light. On some lamps, the light bulb is covered by a lampshade to make it look prettier. (You can see here that the Pixar lamp has a light bulb, but it doesn’t have a lampshade.)

The alarm clock, lamp and other electronics are plugged into electric outlets, found on the walls. The part at the end of the cord with two electric prongs is called a plug . You put the plug in the socket (on the wall) to “plug in” the device. 

Garbage bag / Liner

The plastic bag put inside empty trash/garbage cans can be called a garbage bag or liner.

Mints are small, flavored candies that make your breath smell good. They are made with spearmint or peppermint. Sometimes housekeepers in hotels leave these on the pillows after they clean.

This is a small, plastic container—usually lined with a plastic bag—where guests can put ice (from the ice machine in the hallway).

In a bedroom, this is where clothes can be hung and stored. Clothes are hung on hangers .

Luggage rack

This is a small surface where guests can put their luggage (suitcases), to keep it off the floor. In hotels, luggage racks usually fold up, so they don’t take up space while not in use.

A dresser, desk or counter might have drawers that pull out so guests can store items inside. When cleaning rooms, it will be important to open drawers to make sure guests have not forgotten any items.

Lost and found

If you do find items left behind by guests, the hotel should have a lost and found. This is an area to store items that belonged to guests and were found in the hotel. When guests lose something, they will ask if you have a lost and found.

The thermostat is a small device on the wall which tells you the room’s temperature. It’s also used to change the temperature in the room and make it warmer or cooler.

Smoke detector

These are circular, battery-operated devices used to warn people of fires. They are usually put on the ceilings in rooms. If smoke detectors sense (detect) smoke, a loud alarm will sound.

As well as cleaning the bedroom, you’ll also have to make sure the bathroom is spotless. Here are the most common bathroom-related words in English: 

Guests use this small, square cloth to wash their face. It can also be called a  wash cloth .

This is a small towel that guests use to dry their hands.

A bath towel is a larger towel that guests use to dry themselves after taking a shower or bath.

This mat is larger than a hand towel. Guests put it on the floor before taking a shower or bath to keep the floor dry when they get out.

Toilet bowl

The bowl-shaped part of a toilet, filled with water, is the toilet bowl. You can see it when you flip open the  toilet lid , which covers the toilet bowl when closed.

Toilet seat

This is the horseshoe-shaped part of a toilet, where people sit.

Toilet handle

To flush a toilet, you press this handle (lever). The toilet handle is attached to the  toilet tank —the large, rectangular, covered part of a toilet that sits against the wall.

Toilet paper

This is the roll of thin, soft paper used to clean oneself after going to the bathroom. After cleaning the bathroom, housekeepers will often fold the toilet paper like this  to show that they have cleaned. Type “fancy toilet paper fold hotel” into a Google image search for some fun results .

This tool has a stick handle connected to a rubber cup base, and usually sits upright on the floor next to the toilet. It’s used to fix plumbing (system of water pipes) problems in toilets.

Bathroom vanity

A vanity  is a North American word for a dressing table, which usually has a mirror and drawers. A bathroom vanity is similar, but will also have a sink— like this .

These are thin, square pieces of pottery used to cover floors or walls. They have a smooth, shiny surface ( like these ) which are okay to get wet. That’s why they are most common in bathrooms and kitchens.

Shower curtain

Regular curtains hang in front of windows to keep the light out and for privacy (so people cannot look in from outside). A shower curtain hangs in front of the shower to keep the water inside the shower/bath and to give people privacy.

Shower head

Water comes out of the shower head when the shower is turned on. In North America, the shower head is usually attached to the wall, at the height just above someone’s head.

In a bathtub or sink, water comes out of the faucet.

This is where water exits the sink or shower. Showers/bathtubs have a drain on the floor, and sinks also have a drain underneath where the faucet pours water. The verb to drain means to let water out gradually (little by little). For example, after taking a bath, you  drain  the bathtub by letting the water leave down the drain.

When guests do not want to get their hair wet when taking a shower, they can use a shower cap to keep their hair dry. Many hotels provide shower caps for their guests.

Air freshener

This is used to make the air smell clean, and is usually something that you spray into the air.

As a housekeeper, you’ll most likely have your  cart full of cleaning equipment and supplies like  sponges , a mop and other multi-use cleaning products.

Cart / Trolley

Most housekeepers have a cart or trolley to store their cleaning materials and basic supplies. It’s a shelf on wheels, so the cart can hold essential items and easily be pushed from room to room. Laundry carts  are bins on wheels, in which you can put towels, sheets and other laundry items.

A sponge is a small rectangle of soft material that’s used for cleaning. It can absorb (soak up) water, so you’ll use it with water and a cleaning product.

This is an old cloth used for cleaning.

Microfiber cloth

This type of cloth is very, very soft, and traps a lot more dirt than regular cloths and rags. It’s spelled microfibre in many English-speaking countries outside of the United States.

This tool has a fluffy, feather-like end for cleaning dust (and often spider webs!), usually in high places. When you dust surfaces like tables, however, you’ll likely use dusting spray and a rag/cloth instead.

A broom is used to sweep  the floors in order to clean away any dust or other tiny items. It has a long handle with a brush at the end. You sweep the dust into a  dust pan , which you can then pick up and empty into a trash can.

A mop is kind of like a broom, except it’s used to wash floors. Attached to the long handle will either be a large sponge or thick, loose strings that can soak up water. You usually use a bucket of water when mopping the floors.

After you dip a mop into a bucket of water, you’ll use a wringer to wring out  (squeeze/twist out) extra water from the mop before putting it on the floor.

Vacuum cleaner

This is a cleaning machine that sucks up dust and dirt from the floors. It’s usually used on carpeted floors and some rugs, and it must be plugged in to work. Some vacuum cleaners have vacuum cleaner bags that need to be replaced when they are full. Other vacuums have a section that collects the dust and dirt, and needs to be emptied when it’s full.

Steam cleaner

This is a machine that uses hot steam (water vapor) to clean various surfaces. Some steam cleaners look like vacuums and are used to clean floors. Others are handheld  (are held in your hand), and used to clean a variety of surfaces, such as windows, tiles, mirrors and more.

Lint roller

Has a cat ever sat in your lap when you were wearing a black sweater? The cat probably left lots of cat hair on your sweater. A lint roller is a sticky, circular “brush” that you can roll over fabrics (like sweaters, couches, blankets, etc.) to remove hair and lint (short, tiny fibers from fabrics).

Window / Glass cleaner

This is a liquid substance used to clean surfaces like windows, glass and mirrors. It’s almost always sold in a spray bottle so that you can easily spray the cleaning product onto the surface. Windex is a brand of window/glass cleaner sold in the United States, Canada and Germany, and it’s easily recognized by its blue color.

When washing windows or mirrors, you might use a squeegee to smoothly scrape off any dirt and the window cleaner without leaving smudges (marks) on the windows.

Furniture polish 

This is a cleaning liquid that you spray onto furniture and then rub with a cloth. Tables, desks, beds and chairs are all furniture —basic items that make a room livable. Not all furniture polishes can be used on the same surfaces. For example,  Pledge furniture polish  can be used on wood, laminate, stainless steel, leather, marble, granite and plastic surfaces.

If a cleaning product is labeled multi-use , that means it can be used on multiple (many) surfaces (like Pledge furniture polish above), or for various uses. Be sure to read the label to know which surfaces the cleaning product is meant for.

Non-toxic cleaning products are not poisonous, so they are safe to use. Be very careful with toxic cleaning products, like our next word, bleach.

This is a chemical used to clean and disinfect (kill bacteria) certain surfaces like sinks and drains. It’s also used to make linens (cloths) whiter. You’ll want to wear a face mask when cleaning with bleach. A face mask helps protect you from breathing in dangerous chemicals. And be careful—if you get bleach on your clothes, it will turn them lighter!

Drain cleaner

This is a chemical liquid that you pour down drains to help keep them clean and unclogged (unblocked).

Toilet bowl cleaner

This liquid is used to clean the inside of toilet bowls. You’ll spread the cleaning product around and scrub with a toilet bowl brush .

Latex gloves

These are rubber gloves that you’ll wear over your hands to protect them while cleaning. 

To know which rooms to clean every day, you’ll probably receive a room assignment sheet. This piece of paper will list hotel rooms by room number. It will tell you exactly what needs to be done in each room.

Different hotels use different columns and terms for their room assignment sheets, but here are some words you might see on yours.

Room status

This means the current situation in the room. Will a guest check out (leave) today? Is a guest sleeping over for another night? Many of the terms below are possible room statuses.

This means no one is in the room. Its opposite, occupied , means that someone is staying in the room.

Checked out

This means that the guest has settled (paid) their bill at the front desk and left the hotel. Some hotels use “checked out and gone” for this same status.

The guest has not yet checked out, but they are expected (due) to leave by the check-out time that morning. Other schedules might use “checking out today” for this room status.

The guest will be staying over another night and is not due to check out.

The guest is still staying in the room, but the bed was not slept in the night before.

A guest has left the hotel without paying their bill and without correctly checking out.

Do not disturb (DND)

Guests might place a “do not disturb” sign on their door handles, meaning they do not want to be bothered (disturbed). Do not knock on the door to clean their room.

No service today

The room does not want service today.

The time that you enter the room to begin cleaning. If you’re working somewhere that uses the 12-hour clock, be sure to use “a.m.” if it’s in the morning and “p.m.” if it’s in the afternoon or night. For example, 1:30 p.m. is an hour and a half after noon (13:30).

The time that you leave the room when you are finished cleaning.

Remarks / Comments

This is a place for you to write any additional notes or comments about a certain room.

Maintenance issues

These are problems that need to be fixed by the hotel’s maintenance employees. Such problems might involve the lights, electrical outlets, sinks, toilets or showers, for example.

This is where you sign your name. When you sign a room assignment sheet, you’re usually agreeing that all of the information you wrote is correct.

As a housekeeper, you’ll also need to know the language for common cleaning instructions. These words will be very important to know for your training so that you understand directions.

Here are some common verbs (action words) with example instructions:

To press the lever on a toilet that makes clean water flow in.

Flush the toilet after cleaning the toilet bowl.

To clean something by rubbing it hard.

Scrub the bathtub using a sponge and the cleaner in spray bottle #4.

To wipe (up)

To clean by rubbing with a cloth; to move something over a surface.

Wipe the counters with a clean cloth.

To replace something with another.

Change  the sheets on the bed. (Put new sheets on the bed.)

Change  the toilet paper when you clean the bathroom. (Replace the used toilet paper roll with a new one.)

To wash with plain water and no soap.

After you scrub the shower,  rinse  it with water to completely remove the cleaning product.

To clean by rubbing in order to make something smooth and shiny.

Use a cloth and furniture polish to polish the table and desk.

To clean with water and soap.

Bring the dirty linens to the laundry room where we will wash  them.

To release (squirt out) very small droplets of a liquid.

Spray  the mirrors and windows with window cleaner, then wipe them with a clean cloth.

Fold  the clean towels neatly and set them on the shelf in the bathroom.

To clean a floor with a vacuum cleaner.

Vacuum  the carpet and rugs in every room.

To wash a floor with a mop.

After you sweep the floors,  mop  them using hot water, floor cleaner and a mop.

To disinfect

To kill germs and bacteria.

Disinfect  (sanitize) the counters with this disinfecting spray.

To clean by removing dust.

Remove the newspapers and magazines, and then dust  the coffee table.

To remove something; the opposite of “fill.”

Empty  (take out) the trash once you’ve finished cleaning.

To look carefully.

Open the desk drawers and  check  for forgotten items.

To throw out

To put in the trash/garbage.

Throw out  any trash you find on the counters.

To make something clean and organized.

Tidy up  (straighten up) the bookcase when you clean the master suite.

To replace; to fill again.

Refill  the mini-fridge with soda and water.

To turn off

To stop something by pressing an “off” button or turning a switch.

Don’t forget to turn off  the lights when you leave the room.

To remove a plug from an electrical outlet.

Make sure to  unplug  the iron after using it.

In addition to requests, unfortunately, some guests will always have problems or complaints. Here are some phrases you might hear, with an example complaint for each.

The floor is wet in the bathroom.

~ is dirty / ~ isn’t clean

The sink is dirty.

~ is broken / ~ doesn’t work

The hair dryer is broken.

~ is empty / full

The garbage is full! It looks like it hasn’t been emptied in days!

There’s hair on / in ~

There’s hair on the bed pillow. Are these really clean sheets?

There’s a bad / weird odor (smell)

There’s a really bad smell  out on the patio.

The water is too hot / cold

The water in the shower is too hot.

The toilet is clogged (does not flush)

The toilet is clogged in room 204. We need a plumber ASAP (as soon as possible)!

~ is overflowing (flowing over the edge/top of something)

The plumber never came, and now the toilet is now overflowing! Help—there’s water spilling onto the floor!

~ is dripping

The faucet is dripping in the kitchen sink.

~ is stained

The carpet in our room is stained; it looks really dirty.

I spilled ~

I’m so sorry, I just spilled red wine on the carpet. Do you have any carpet cleaner I can use to get the stain out?

There’s no electricity / The power went out

The power went out in our room—what’s going on?

Out of order

(Note: this is sometimes abbreviated as “ ooo ” in housekeeping forms/guides)

The vending machine in the lobby is out of order . Is there another nearby?

It’s very important to stay safe while working and to know what to do in case of an emergency. Your hotel should provide safety and emergency training.

At your safety training when you start working at a hotel, make sure you understand everything clearly. Knowing safety guidelines and emergency procedures will not just help keep you safe, but also thr guests.

Here are some words and phrases you might see in safety/emergency training:

Emergency action plan

This is a guide that tells what action to take in case of an emergency, such as a fire, crime or health problems.

This is the loud sound that will go off when there is a fire. The loud alarm and blinking lights will alert people of the fire.

Fire exit door

These are doors that should be used when there’s a fire to get people out faster. They are clearly marked as a “fire exit.”

To evacuate

To evacuate means to leave quickly and go to a safer place. During a fire, for example, everyone should evacuate the hotel.

First aid kit

This is a set of items used to treat physical injuries. Items in a first-aid kit often include band-aids (adhesive bandages), medical gloves, gauze, bandages, cloth tape and aspirin.

Hazards are dangers or risks. For a safe workplace, you should pay attention and eliminate any hazards you see. Possible hazards in hotels include harmful cleaning chemicals, cleaning carts blocking a hallway, wet floors (someone could slip and fall), electrical cords that someone could trip over, etc.

Severe weather

When weather can be dangerous, it’s called severe weather . Depending on where you work, this could include floods (lots of rain), tornados, thunderstorms, hurricanes, earthquakes, blizzards (strong winter storm) or extreme heat.

Now that you’ve seen the most essential English words and phrases for housekeeping, it’s time to start practicing and incorporating the language into your English vocabulary!  

Here are some resources to help you practice and learn more English for housekeeping: 

Hotel product websites

Hotels need to buy all of the items inside and replace them when needed. This means there are many companies that produce (make) items just for hotels. Their websites are a perfect place to practice and learn vocabulary for housekeeping because each product (item) comes with a picture.

• National Hospitality :  On this American company’s site, you’ll want to check out categories like “Bath,” “Bedding,” “In-Room” and “Housekeeping” first.
• American Hotel :  This is a great website to learn the names of cleaning products and tools. If you’ll be working in the United States, these are the same brands and terms that you’ll likely see at your hotel.
• Hotel Supplies : This is a UK website, so start here if you want to work in the UK or Europe.

Flashcard apps to practice vocabulary

A good way to learn the new vocabulary you’ll see here today is with flashcard apps. These apps are often more convenient to use than making flashcards yourself.

Here are a few of my favorite options: 

• Quizlet: This app makes flashcards easy to make and share. You can also browse decks created by other learners. You’re able to add audio and images to flashcards, as well.
• FluentU : This app lets you draw vocabulary from English videos, to help you learn in context.
• Anki : Anki is a powerful app that lets you create completely personalized flashcards with text, images, audio and video (if you want). You can also find decks made by other users. Click here to see our review of Anki. 

Housekeeping training videos

Some hotels have put their training videos online. These are really useful because you can see what actions the people are doing while they are talking about that specific cleaning task.

• This training video from Resort Realty Outer Banks teaches housekeepers how to clean a bedroom.
• They also have a video for cleaning living and game rooms ,  cleaning a kitchen  and cleaning a bathroom .
• This 10-minute training video from Fairfield Inn & Suites begins with a description of a housekeeper’s cart and then teaches how to clean various rooms.

Hotel housekeeping training manuals

• Housekeeping learner’s manual :  You can use this housekeeping learner’s manual to learn hotel vocabulary, and so much more. Here are a few of our recommendations:

Page 35 – A helpful chart of types of cleaning solutions

Page 54 – An image of a housekeeping cart, and a list of items usually found on the cart

Page 60 – Steps for changing/making a bed

Page 71 – A room inspection (check) report

Sample room assignment sheets

These two sample room assignment sheets are useful to begin understanding the columns and terms.

• Room Attendant Sheet :  This sample comes from a company called Set Up My Hotel. Notice the “Codes” section at the bottom of the sheet. This tells you to write short codes (abbreviations) in the chart, like “S/O” for “Sleep Out” and “DND” for “Do Not Disturb.”
• Room Assignment Sheet :  Go to pages 20-23 of this PDF to see some sample room assignment sheets. The final column, “Initial,” wants you to write the initials of your name instead of a signature. This means the first letter of your first name and the first letter of your last name. For example, Mickey Mouse would write “MM” for his initials, and Edgar Allan Poe would write “EAP.”

Resources to practice and learn cleaning instructions

When working in housekeeping, you’ll often be given specific cleaning instructions, such as how to clean unoccupied vs. occupied rooms. These resources will help you identify different housekeeping responsibilities and cleaning instructions.

• Guest Room Attendant Rubric : This is actually a rubric for a competition, but many statements on these three pages are useful. Start at the “Safety and Sanitation” section of page 1 and then work your way through the rest of the document.
• Hotel Housekeeping Tutorial : This site can serve as a handy checklist for hotel housekeeping tasks. It covers cleaning unoccupied vs. occupied rooms , laundry and linen maintenance, preparing your cleaning supplies and more.
• Room Attendant Job Description :  On this job description, look at the “duties and responsibilities” section. Can you do each of the tasks? Do you know what all of the words mean?

Knowing where things are: practicing prepositions in English

Whether you’re receiving instructions from your manager or talking to a guest, as a housekeeper you must be able to describe locations of items. 

To talk about a specific location, you must know your English  prepositions . These words are used to describe the position (location), direction and certain times.

Here are some common prepositions:  at, on, in, under, above, next to, beside, by, between, across, from.

• Common Prepositions for Housekeepers : Pages 52-53 of this PDF have big word cards of common prepositions for housekeepers, which is another great tool to use when learning.
• Prepositions of Place: At, In, On (via Really Learn English!) :  Here are three links to different exercises for the prepositions at , in and  on . Scroll up to see many helpful example sentences with images.
• Preposition Basics (via English Page) : This page has a great range of resources to help you learn and practice different types of prepositions in English. 

Now you’ve seen the most essential vocabulary in English for housekeeping, it’s time to start polishing your English!

Seek out opportunities to practice so you can grow your confidence and get more comfortable using these new words and phrases. 

With a bit of practice, you’ll be handling the English language with ease and excelling in the workplace! 

If you like learning English through movies and online media, you should also check out FluentU. FluentU lets you learn English from popular talk shows, catchy music videos and funny commercials , as you can see here:

If you want to watch it, the FluentU app has probably got it.

The FluentU app and website makes it really easy to watch English videos. There are captions that are interactive. That means you can tap on any word to see an image, definition, and useful examples.

FluentU lets you learn engaging content with world famous celebrities.

For example, when you tap on the word "searching," you see this:

FluentU lets you tap to look up any word.

Learn all the vocabulary in any video with quizzes. Swipe left or right to see more examples for the word you’re learning.

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Housekeeping | Attendant sheets

[Housekeeping > Attendant sheets]

Easily create daily attendant sheets for the housekeeping staff. The sheets show which attendants have to clean which rooms, and what time or point value is available per room for the tasks involved. As need arises, the created overview may be adjusted manually before printing the attendant sheets (for example, by moving a room from attendant A to attendant B).

The sheets can be created on a daily basis and distributed in paper form to the respective attendants.

The attendant sheets can be created for an individual attendant, for a group of attendants, or for all of the hotel's attendants. The sheets contain all of the necessary information required for cleaning the rooms: room status and front office status (arrival, overnight stay, departure, departure & arrival), laundry pattern, preset minutes/points per room, guest preferences, etc. The rooms are listed in alphanumeric order in the sheets. The information to be printed can be set individually.

Different options are available for generating the sheets - for example, the rooms to be cleaned can be distributed evenly among a specified number of attendants, or based on a maximum number of minutes or points per attendant.

Business considerations

The Attendant sheets feature is not supported by the protel Air Housekeeping App, i.e. attendant sheets will not be displayed in the App. Of course you can use all of the advantages of the attendant sheet feature in connection with the App if you print out the attendant sheets and distribute them manually to your housekeeping team.

Creating attendant sheets

Housekeeping > Attendant sheets

Call up the Attendant sheets by clicking on the Housekeeping > Attendant sheets menu. The Attendant sheets window appears.

The Print button isn't active until you have saved the preview ( Save button) or call up a previously saved preview (see above "Create a attendant sheet or load one that already exists ").

If you click on the Print button, a print overview appears - see the following figure:

The print overview lists all of the rooms that need to be cleaned, together with the respective information. 

Click on Print Tasks and select the Print command. protel Air then creates a PDF which opens in a new browser tab. The PDF is structured in such a way that there is a separate section in the document for each attendant (each attendant section starts on a new page).

By clicking on Print Tasks and selecting the Print as Excel list , protel Air creates an Excel file which is automatically downloaded to your browser's default download directory.  

NOTE : The PDF and the Excel lists are always printed as shown on the screen! You can individually determine which information is to be displayed and printed. For more information, go to the following section: Print overview .

Assigning rooms manually

Once you have created the attendant sheet, you can manually adjust the way the rooms appear on the preview, if necessary.

Rooms that have already been assigned can be assigned to another attendant via Drag & Drop. Rooms which have not yet been assigned can be assigned to an attendant, as well.

Moving rooms/tasks

Not allocated.

If the number of points/minutes required for the work to be performed cannot be distributed evenly among the attendants, the system creates an attendant sheet and names it: Not allocated . This sheet contains all of the rooms that could not be assigned to an attendant.

Other reasons for unassigned rooms can also be absent attendants (the attendant was not selected when creating the sheet or has been set to inactive in the system data). In this case, the rooms that fall within the absent attendant's area of responsibility also appear in the Not allocated list.

In the example shown there are 5 rooms without allocation.

You can allocate the rooms to the other attendant sheets via Drag & Drop.

To do this, select a room with your mouse and drag the room into the desired attendant sheet while holding down the mouse button. By releasing the mouse button, the room is added to the attendant sheet.

Hint : Make sure that you keep the location of the rooms in the building while distributing them. For example, you should assign rooms on the first floor to an attendant who works on or near the same floor.

Allocating rooms between attendant sheets

You can use Drag & Drop to move rooms from one attendant sheet to another (from attendant A to attendant B).

Allocating several rooms simultaneously

You can also move an entire block of rooms.

To do this, hold down the [Ctrl] key and click on all the rooms you want to move.

Now, use your mouse to drag the rooms into the desired attendant sheet.

It's even easier if the rooms you want to move are all located under each other in the list:

Click on the first room while holding down the [Shift] key.

Then click on the last room in the list while holding down the [Shift] key.

Print overview

Housekeeping > Attendant sheets > Create sheets > Save > Print

The print overview (Print dialog ) appears when you save an attendant sheet and then click the Print button.

The items in the print overview appear in ascending order based on attendant name and room number/name.

Date : If you wish, you can display the print overview for a specific date. This, for example, allows you to call up and print sheets that had been created in the past.

Click into the date field and select the desired date.

Attendants : You can reduce the display to one or more attendants. This is useful, for example, if you only want to print the attendant sheet for a particular attendant.

Click on the down arrow and select one or more attendants from the dropdown list.

Print configuration

Determine what is to appear in the print out of the attendant sheet!

You can hide information that you do not need by hiding the relevant column in the Print dialog box.

To do this, click on the small arrow in the column header of any column and then select the Columns command - see the following figure:

To hide a column, deactivate the respective checkbox.

If you wish, you can save the current list view - see the following screenshot (the list will then be called up the next time with the saved settings).

Result : When you print the sheet, only the information visible on the screen is printed. Hidden columns are not printed.

Room status display

Occupancy status display, creating sheets for particular attendants.

If you work with permanent attendants, you can create the attendant sheets with the "Attendant Type: defined" option - see figure:

The pending service tasks are only distributed to the attendants who have been selected in the dropdown list. For example, if an attendant is absent, the attendant will not be selected in the sheet.

Creating an attendant sheet based on the provided number of attendants

You can create the attendant sheets by specifying the number of available attendants and the maximum available points/minutes per attendant.

Select the Custom option.

Select the number of attendants required per section ( Attendants per section dropdown list).

It is also advisable to specify the maximum number of minutes/points to be scheduled per attendant ( Max. minutes/points per attendant dropdown list).

Afterwards, select a section group (e.g., Section Group 1 for AM shift, Section group 2 for PM shift, or Section group 3 for a particular section of the building - based on your system's configuration).

Click the Create sheets button.

The system then calculates the workload required for each day for all rooms, divides it by the total number of housekeeping staff, and allocates the rooms to be cleaned accordingly. A sheet is created for each employee.

There are 5 housekeeping attendants available for one day.

10 double rooms have the "In the house | linen change ( 30 minutes each)" status = 300 minutes.

10 double rooms have the "Departure (45 minutes each)" status = 450 minutes.

-> A total of 750 minutes must be distributed among 5 attendants.

-> The system creates 5 attendant sheets with 150 minutes per attendant.

If the number of points/minutes cannot be evenly distributed per attendant, the system creates a separate list called "Not allocated" which contains the rooms which couldn't be allocated.

A total of 500 minutes must be distributed among 3 attendants. The system assigns 160 minutes to each attendant (=480 minutes in total). The remaining minutes (e.g. two turndown services of 10 minutes each = 20 minutes) are written to the Not allocated list and can be assigned manually from there.

Create the attendant sheets based on your requirements.

Check the attendant sheet you created to see if there are any non-allocated rooms.

If necessary, assign unallocated rooms.

Save and print out the attendant sheets.

Give the sheets to the supervisor and housekeeping staff.

Related topics

Creating Your Assignment Sheets

Main navigation.

In order to help our students best engage with the writing tasks we assign them, we need as a program  to scaffold the assignments with not only effectively designed activities, but equally effectively designed assignment sheets that clearly explain the learning objectives, purpose, and logistics for the assignment.

Checklist for Assignment Sheet Design

As a program, instructors should compose assignment sheets that contain the following elements.

A  clear description of the assignment and its purpose . How does this assignment contribute to their development as writers in this class, and perhaps beyond? What is the genre of the assignment? (e.g., some students will be familiar with rhetorical analysis, some will not).

Learning objectives for the assignment .  The learning objectives for each assignment are available on the TeachingWriting website. While you might include others objectives, or tweak the language of these a bit to fit with how you teach rhetoric, these objectives should appear in some form on the assignment sheet and should be echoed in your rubric.

Due dates or timeline, including dates for drafts .  This should include specific times and procedures for turning in drafts. You should also indicate dates for process assignments and peer review if they are different from the main assignment due dates.

Details about format (including word count, documentation form) .  This might also be a good place to remind them of any technical specifications (even if you noted them on the syllabus).

Discussion of steps of the process.  These might be “suggested” to avoid the implication that there is one best way to achieve a rhetorical analysis.

Evaluation criteria / grading rubric that is in alignment with learning objectives .  While the general  PWR evaluation criteria  is a good starting place, it is best to customize your rubric to the specific purposes of your assignment, ideally incorporating some of the language from the learning goals. In keeping with PWR’s elevation of rhetoric over rules, it’s generally best to avoid rubrics that assign specific numbers of points to specific features of the text since that suggests a fairly narrow range of good choices for students’ rhetorical goals. (This is not to say that points shouldn’t be used: it’s just more in the spirit of PWR’s rhetorical commitments to use them holistically.)

Canvas Versions of Assignment Sheets

Canvas offers an "assignment" function you can use to share assignment sheet information with students.  It provides you with the opportunity to upload a rubric in conjunction with assignment details; to create an upload space for student work (so they can upload assignments directly to Canvas); to link the assignment submissions to Speedgrader, Canvas's internal grading platform; and to sync your assigned grades with the gradebook.  While these are very helpful features, don't hesitate to reach out to the Canvas Help team or our ATS for support when you set them up for the first time. In addition, you should always provide students with access to a separate PDF assignment sheet. Don't just embed the information in the Canvas assignment field; if students have trouble accessing Canvas for any reason (Canvas outage; tech issues), they won't be able to access that information.

In addition, you might creating video mini-overviews or "talk-throughs" of your assignments.  These should serve as supplements to the assignment sheets, not as a replacement for them.

Sample Assignment Sheets

Check out some examples of Stanford instructors' assignment sheets via the links below. Note that these links will route you to our Canvas PWR Program Materials site, so you must have access to the Canvas page in order to view these files: 

See examples of rhetorical analysis assignment sheets

See examples of texts in conversation assignment sheets

See examples of research-based argument assignment sheets

Further reading on assignment sheets