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What is Servant Leadership: Framework, 10 Principles, and Benefits (Plus FREE Template)

Servant Leadership Guide: Framework, 10 Principles, and Benefits (Plus FREE Google Slides and PowerPoint templates)

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Servant leadership style is a leadership philosophy or approach that emphasizes serving others as a means to lead. Servant leaders are driven by a desire to help others, not an ambition to lead them. They focus more on lifting others than on lifting themselves.

By contrast, traditional leadership theories emphasize traits such as assertiveness, dominance, and self-confidence as necessary components of influential leaders.

Let’s take a look at the framework and top 10 principles of being a leader in the servant style.

What is servant leadership's origin?

In 1970, Robert K. Greenleaf (1904-1990) coined servant leadership in an article entitled The Servant as Leader . Greenleaf, a Terre Haute, Indiana native, spent his entire managerial career developing management research, development, and education at AT&T.

After working for AT&T for approximately 40 years, Greenleaf spent 25 years as an influential consultant for several leading institutions, including Ohio University, MIT, Ford Foundation, and tB. K. Mellon Foundation.

What is servant leadership?

Larry Spears, Executive Director of the Robert K. Greenleaf Center for Servant Leadership, explains the term servant leadership briefly as follows:

How does servant leadership differ from traditional leadership?

The servant leadership style is a way of leading that emphasizes empathy and connection over control and domination. Influential servant leaders are driven by a desire to serve others, not an ambition to lead them.

Traditional leadership emphasizes assertiveness, dominance, and self-confidence as necessary components of influential leaders. A traditional leader is a person who is comfortable in a position of authority. This type of leader possesses strong leadership qualities such as charisma, confidence, and self-assurance. Traditional leaders are used to leading people and delegating tasks to those under them. They enjoy being in control and keeping important information confidential from others.

The servant leadership framework

The servant leadership framework is a theory for creating an environment where everyone can thrive.

Whether you’re leading a small team, a large organization, or both, it can help you establish a common purpose and clear goals while giving everyone the flexibility they need to succeed.

It also helps to create an organizational culture that respects individual contributions and is committed to supporting and empowering everyone.

Service to others

When a good leader assumes a servant's leadership position, serving others becomes a priority. Power and self-interest are not at the root of authentic leadership style.

A holistic approach to work

It calls on organizations to rethink the connections between people, organizations, and society.

According to the theory, individuals should be encouraged to be themselves in both their professional and personal lives, leading to a more integrated valuation of individuals that ultimately benefits the long-term interests and performance of the organization.

Promoting a sense of community

Only communities where individual members are jointly liable for each other's actions can foster a sense of community. An organization may only succeed if it establishes this sense of community. Further, influential servant leaders' actions are the source of this sense of community.

Sharing of power in decision-making

The best demonstration of servant leadership is cultivating servant leadership qualities in others. By encouraging employees' talents, empowering work environments, and encouraging participatory behavior, a servant-leader improves employee motivation and, as a result, business performance.

There are many different ways to apply the servant leadership framework in organizations today. Still, it can start with a straightforward concept: everyone has value to bring to the table, even if they don’t have a title or a formal position. If you can start seeing your team members as assets rather than liabilities, you’ll be on the right track to building a culture of servant leadership.

What are the 10 principles of servant leadership?

Servant leadership is a leadership style that focuses on the needs and desires of others. It’s about being a good listener, being willing to take the time to understand others, and working hard to make everyone around you feel heard and appreciated.

The following are Robert K. Greenleaf’s 10 servant leadership principles that every servant leader needs to keep in mind:

(Active) Listening

A great place to start with servant leadership is by listening actively.

Effective listening takes practice, but the rewards of being a good listener are immense. Perhaps one of the most important benefits of being a good listener is that it allows you to understand other people’s perspectives better. Being a good listener can help you build better relationships, increase trust, and inspire confidence among your team members.

Being a good listener doesn’t mean that you have to wait for your turn to speak. Instead, it means you are genuinely interested in what the other person says. It means putting your thoughts and judgments aside and focusing on the person before you. When you listen to someone else, you give them your full attention. This speaks volumes and can have a tangible impact on your personal and professional relationships.

The servant leader also pays special attention to what goes unspoken in management.

Empathy is the ability or capacity to understand or feel what another person is experiencing within their frame of reference. Influential leaders need to see situations from their team’s perspective and understand the feelings and emotions accompanying those situations.

Developing your empathy can help you build better relationships with others and improve your ability to respond to a wide range of situations effectively. Effective servant leaders are dedicated to understanding and responding to their team’s unique needs and experiences, and empathy is at the heart of this approach.

Empathy is not the same as sympathy or pity. Sympathy is feeling sorry for someone, and compassion is feeling that someone is unfortunate or unfortunate. Empathy is about understanding and experiencing what someone else is going through from their perspective, not yours. Being genuinely empathetic takes practice, but it’s essential for servant leaders.

Another important aspect of servant leadership is healing. This can take many forms, from healing the wounds of others who have experienced hardship to healing broken relationships within or between teams.

Healing is often seen as an inclusive and holistic process that involves people’s physical, emotional, and spiritual states. Healing can help individuals to overcome their past and create a better future, and it can help teams to function more effectively and harmoniously.

Servant leaders recognize the importance of addressing the needs of their people in these three areas of their life. They recognize that addressing these needs is often essential to inspiring confidence, trust, and loyalty among the people they lead.

The servant-leader has broad awareness, particularly self-awareness . He can see circumstances from a more complete, comprehensive perspective.

Being aware of your actions and the impact of those actions on others is a crucial quality of servant leadership. Servant leaders are aware of their actions impact on their followers and are careful to respond in ways that respect and honor their team. In addition, they are also mindful of the effects of external forces on their organization, such as political or cultural factors.

Being aware is not just about being informed; it’s about being informed and then taking action. Awareness is about knowing your team members’ needs and how to respond to those needs in practical ways.

Self-reflection, listening to what others say, remaining open to learning, and connecting the dots are all ways to improve awareness.

The effective servant-leader builds group consensus through persuasion and does not take advantage of their power and status. This characteristic most clearly differentiates servant leadership from traditional, authoritarian styles.

Servant leaders should be persuasive, but they should not be manipulative. Being transparent means using your communication skills to persuade your team to move towards something they believe in. Persuasion is not coercion or manipulation.

Servant leaders use persuasion to inspire confidence, loyalty, and trust among their people. They know how to encourage people to move towards something that they believe in, and they do so honestly and ethically.

Conceptualization

A servant leader thinks beyond the day-to-day. He focuses on the long-term perspective.

Trust and confidence in your skills and abilities as a leader are essential parts of inspiring confidence and loyalty among your followers. One of the best ways to build trust among your team members is to conceptualize your plans, strategies, and ideas in meaningful ways for your team.

Conceptualization is similar to persuasion in that it involves the ability to communicate your ideas effectively to others. The difference is that conceptualization is a broader skill of the ability to present any picture meaningfully. Conceptualization is essential in various contexts and situations, including strategy discussions, project planning, and goal setting. E

Foresight is the ability to see the long-term implications of current actions and make informed decisions based on that vision. Being able to see long-term implications is essential to servant leadership characteristics.

Foresight helps leaders avoid making short-term decisions derailing their long-term goals. It’s also important because it allows leaders to avoid making decisions based on knee-jerk reactions to current events.

Servant leaders can stand back from the immediacy of current situations and make decisions based on a long-term vision. Foresight helps leaders to see past today’s problems and make decisions that will benefit the team’s long-term growth. This characteristic is closely linked to the conceptualization term above.

Stewardship

Stewardship is the ability to oversee and manage the most important things to their team members, such as their relationships and health. Servant leaders recognize the importance of taking care of their followers physically and emotionally.

In addition, servant leaders are not only concerned for the individuals within their organization but also see the organization as a whole and its impact on society. It is linked to the obligation to help and serve others.

Commitment to the growth of people

Servant leaders recognize the importance of growing their people. A servant leader believes that individuals have intrinsic values that extend beyond their accomplishments as employees. As a result, they encourage and support employees' personal, professional, and emotional growth.

This commitment to the growth of people can take many forms, from providing challenging and meaningful work to offering opportunities for professional development and growth.

A leader committed to people's growth is dedicated to preparing their team members for the future. They recognize that their role is not just to get things done but to get the right things done and to do so in ways that allow their team members to thrive.

Building community

Finally, a crucial part of being a servant leader is building community among your team members. Communities are built on trust, loyalty, and the ability to work together effectively and efficiently.

A feeling of community among your team members can help encourage collaboration and support and create a culture of shared commitment and excellence. It also has an important social aspect, bringing together people from different backgrounds and helping them to connect and learn from each other.

A servant leader seeks to foster a true community within his organization and among other businesses and organizations.

What are the benefits of servant leadership?

Servant leadership is a leadership style where the leader takes on the attributes of a servant. A servant leader acts with humility, empathy, and compassion. They are self-aware and know their strengths and limitations.

Servant leadership is a type of leadership that fosters an environment where everyone can contribute their unique strengths, capabilities, and perspectives to produce the best results possible.

• Servant leadership focuses on developing teams who are able to work together to achieve shared goals.
• Servant leaders create a culture where everyone feels valued and contributes meaningfully to the organization.
• Servant leaders focus on giving more than receiving.
• They create an environment where people feel comfortable taking risks and having honest conversations about issues that matter to them.
• They believe that everyone has something valuable to bring to the table, regardless of background or experience, and they show up for others in ways that make them feel heard and seen.
• Servant leaders are committed to building strong relationships with their team members so they can support each other in times of need.

How to become a servant leader

Servant leadership is a way of leading that emphasizes empathy and connection over control and domination. It’s about valuing the unique contributions of every team member and focusing on their strengths rather than their weaknesses.

The essential qualities of a servant leader are humility, respect, and compassion -qualities demonstrated by taking care of those you work with, listening to them, and putting their needs above yours.

Another benefit of servant leadership is that it makes you more likely to make decisions based on what’s best for the people who work under you instead of doing whatever you think is best for yourself.

When you take this approach, you’re more likely to choose policies that support employee growth and development—and end up with a more motivated and engaged team.

So what are you waiting for? Start being a servant leader right now by practicing these seven steps:

• Show respect for all people at all times
• Be open to feedback
• Be fairly minded
• Practice active listening
• Deeply care
• Take action

What are real-life examples of servant leadership?

The goal of a servant leader is to help others achieve their goals. Examples of servant leaders are Abraham Lincoln, Mother Teresa, Martin Luther King Jr., and the Dalai Lama .

In today's business world, Howard Schultz , the Founder of Starbucks, and Susan Wojcicki , CEO of YouTube, are often called servant leaders.

Further readings about being (or becoming) a servant leader

• On Becoming a Servant Leader by Robert Greenleaf and Peter Drucker
• The Servant: A Simple Story About the True Essence of Leadership by James C. Hunter
• The Serving Leader: Five Powerful Actions to Transform Your Team, Business, and Community by Ken Jennings and John Stahl-Wert
• Great Twitter thread by Jamie Russo: 10 secrets of servant leaders

https://twitter.com/jamierusso/status/1565006919814692864

Other Resources & Links

Explore additional blog articles and templates on servant leadership.

Venture deeper into the world of Servant Leadership with our other blog articles and templates.

Servant Leadership Templates

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Home Blog Business Servant Leadership: Key Principles for Managers

Servant Leadership: Key Principles for Managers

Over the years, many different leadership theories tried to explain how someone wields power and rallies the people around them. Most theories focused on the so-called ‘hard power’ methods — gaining influence via certain leverage, directives, and imposed authority.

More recently, however, social psychologists also realized that there’s another type of leaders, whose influence is gained via “software means” — the servant leader.

What is Servant Leadership?

The term “servant leadership” was originally coined by Robert K. Greenleaf in his 1970 essay . Titled “The Servant as a Leader”, this work conceptualized the key pillars of the servant leadership theory:

“[Servant leadership] begins with the natural feeling that one wants to serve. Then conscious choice brings one to aspire to lead. [A servant leader]  is sharply different from one who is leader first, perhaps because of the need to assuage an unusual power drive or to acquire material possessions.”

According to Greenleaf, a servant leader is someone who puts their needs, wants, and aspirations second to those of the people they are leading. Another defining servant leader trait is the reliance on “soft power” — the ability to build influence via appeal and attraction, rather than coercion. Servant leaders inspire others to do their best work, rather than actively imposing one’s ideas and influence over them in a directive manner.

Servant leadership complements the democratic leadership style and has certain similarities with the Transformational Leadership we described in a separate post about corporate leadership styles .

Servant Leadership Examples

This leadership style is largely focused on outward thinking . Servant leaders are more interested in achieving the greater good for a larger array of people, rather than maximizing rewards for themselves.

Given the above, it makes sense why a lot of customer-centric companies also promote servant leadership. While Jeff Bezos may not be the best example of a servant leader, the general Amazon leadership principles are based around servant leadership principles. The company expect leaders to:

• Develop other leaders and proactively coach/mentor others
• Create and communicate a bold direction that inspires action
• Have more diverse thinking and constantly look for new ways to serve customers better.

Susan Wojcicki, the first marketing manager at Google and the longest-tenured CEO in the history of YouTube, is also often named as an excellent servant leader. Wojcicki isn’t as visible or directive as a lot of other Google executives. But thanks to her softer efforts and unique managerial style, Google has managed to launch and scale their largely successful advertising and commerce platforms. According to Wojcicki , “it’s the people in power who pass power to others…in a way that in the end, will benefit everyone”.

Other frequently named examples of servant leaders include:

• Abraham Lincoln
• Bill Clinton
• Angelina Jolie
• Angela Merkel
• Nelson Mandela

The Main Serval Leadership Principles

While there’s no unified blueprint for “service” leadership, over time different researchers have worked out some defining servant leadership characteristics, skills, and principles that such leaders share.

Some of the famous servant leadership quotes by Robert K. Greenleaf identify a serval leader as someone who can take control of their ego and suppress it in favor of serving others over yourself”.

“Ego is selfishly ambitious. Conscience, on the other hand, both democratizes and elevates ego to a larger sense of the group, the whole, the community, the greater good. It sees life in terms of service and contribution, in terms of others’ security and fulfillment,” Greenleaf wrote in his book Servant Leadership: A Journey into the Nature of Legitimate Power and Greatness.

Additionally, he also highlighted the following important leadership qualities in his series of servant leadership books:

• Good listening: Every good leader should ask themselves “Is saying what I have in mind truly better than staying silence?”. 
• Moral authority: “ If the leader is principle-centered, he or she will develop moral authority. If the follower is principle-centered, he or she will follow the leader. In this sense, both leaders and followers are followers. Why? They follow the truth.”

Darryl Spivey , a senior faculty member at the Center for Creative Leadership (CCL), further explored the examples of servant leadership in the workplace. He determined that grassroots servant leaders tend to:

• Exhibit a wider range of emotional intelligence skills such as curiosity, humility, vulnerability. 
• Have higher situational awareness and the ability to adapt quickly to different communication styles.
• Build workplace relationships through active listening and proactive question asking to better understand and adjust their interactions.

How to be a Servant Leader in the Modern Workplace

Servant leaders are an asset to any workplace as they take on the salient role of not just leading their teams forward, but also ensuring that everyone enjoys the “road” towards the destination.

According to a recent study published in the Journal of Applied Psychology, groups working under a servant leader report:

• A higher justice climate: employees have a higher perception of being treated fairly.
• A positive service climate: teams develop a shared perception of customer service and are more committed to delivering higher service levels.

In addition, service leadership is also said to lead to higher employee engagement and lower levels of employee absenteeism.

The above makes a strong case for promoting servant leadership at the workplace. Here’s how it can be done:

1. Focus on Developing your Soft Skills

According to Larry C. Spears , the president and CEO of The Larry C. Spears Center for Servant Leadership, the 10 most important interpersonal skills for serval leaders are:

• Awareness — General and self-awareness are must-have qualities for such leaders as it helps better assess different issues related to understanding ethics, power, and values.
• Community building — Servant leaders attempt to build a close-knit and effective community among the people they are in charge of.
• Commitment to the growth of people — Ensuring the personal growth of every individual within their organization is another thing servant leaders are vested in.
• Conceptualization — Striking a balance between conceptual thinking and a day-to-day operational approach is what servant leaders try to achieve.
• Empathy — Good leaders don’t reject people even if they cannot fully relate to them. They are empathetic listeners and always strive to understand others before making any judgments.
• Foresight  — Servant leaders understand that their current and past actions will have implications for the future.
• Listening — Receptive listening, paired with periods of self-reflection, is an important skill for serval leaders.
• Persuasion — Such leaders leverage persuasion over positional authority.
• Stewardship — According to the servant leadership theory, leaders need to be “holding their institutions in trust for the greater good of society”.
• Healing — Servant leaders focus on mending relationships and help maintain harmony within the teams they govern.

Spears suggests that developing these skills is critically important for servant leaders.

2. Lead by Example

A servant leader sets the bar for the team they are in charge of. As Amazon suggests: “[Leaders] act on behalf of the entire company, beyond just their own team. They never say “that’s not my job.” 

Becoming a successful servant leader often also means becoming more approachable and down-to-earth when it comes to proactively solving the issues your people are experiencing.

In a separate post, we talk at length about what it means to lead by example and why such an approach to team management has the most merit in the modern workplace.

3. Focus on Forging Trust

When it comes to servant leadership, it’s not just your leadership skills that matter; it’s the trust you managed to instill in others.

If you want to lead via soft power, rather than top-down, directive approaches, you’ll have to learn both to:

• Emanate trust in others
• Learn to trust yourself too

If you are not appearing trustworthy as a leader, few people will follow you. At the same time, if you don’t extend trust to others (and resort to micromanagement ), you’ll have a hard time building a rapport with the people you manage.

How do you build trust with your employees? David DeSteno, a professor of psychology at Northeastern University, recommends the following :

• Focus on building personal connections first: listen, ask questions, and share insights about yourself.
• Don’t withhold corporate information. Share as much as you can with your team regarding your goals, plans, and other relevant information such as financial results, notes from board meetings, and more.
• Give credit when it’s due. Acknowledge individual contributions and don’t hog all the glory.

4. Create a Safe and Inclusive Workplace Culture

In his book Leaders Eat Last , Simon Sinek puts great emphasis on the importance of a leader’s honesty, integrity, and trust as a foundation of a safe workplace.

Sinek suggests that a leadership position comes with an extra responsibility of being the ‘protector’ for the people who stand lower in the hierarchy. However, “ The problem is, for many of the overpaid leaders, we know that they took the money and perks and didn’t offer protection to their people. In some cases, they even sacrificed their people to protect or boost their own interests”. Such behaviors, in turn, create major dissatisfaction among their people.

Good leaders understand that caring for people is among their key responsibilities. And when leaders focus more on their workforce, rather than profit numbers, “then people will follow, solve problems and see to it that that leader’s vision comes to life the right way, a stable way and not the expedient way,” according to Sinek.

To drive positive changes in the workplace, servant leaders should ensure that:

• Every employee understands that their opinion matters and knows the right channels for voicing out their concerns or suggestions.
• Workplace wellness initiatives include not just physical employee safety initiatives, but also those pertaining to mental health.
• Diversity & inclusion initiatives occupy a central position on the corporate agendas,
• Any types of inappropriate behaviors are effectively flagged and addressed.

As Simon Sinek says : “The rank of office is not what makes someone a leader. Leadership is the choice to serve others with or without any formal rank.”

Servant leaders may not always have high formal positions, but they do share certain attributes that help them rally others. The power of servant leadership is salient, yet highly visible through the actions such leaders take and the reputation they gain among their people.

So don’t wait till you are given a new formal title. Instead, start practicing the servant leadership principles if you want to gather support, earn trust, and foster action among the people you work with.

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Awareness, Collaboration, Empathy, Leadership, Management, Outward Thinking, Persuasion, Stewardship, Tunnel Vision Filed under Business

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Robert K. Greenleaf was responsible for developing the concept of "servant leadership". According to him, there are two types of leaders, the one who focuses on leadership and the one who focuses on service. The first will be more directive and their goal is based on personal objectives, the second, their priority is service and helping other team members to thrive and do an excellent job. Do you want to make a presentation on how companies apply/can apply servant leadership? This presentation with geometric elements as decoration can help you. The placeholder text is in French, so you can make the presentation in French without any problem.

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Chapter 10: Servant Leadership

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SERVANT LEADERSHIP

Jul 18, 2014

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SERVANT LEADERSHIP. // yis // 071909 //. It begins with the natural feeling that one want to serve. . The servant-leader is servant first. . Then conscious choice brings one to aspire to lead . Do those served grow as persons?? .

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SERVANT LEADERSHIP // yis // 071909 //

It begins with the natural feeling that one want to serve. The servant-leader is servant first. Then conscious choice brings one to aspire to lead.

Do those served grow as persons?? Do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants ??

LIVE We must survive in our body LOVE We must relate to others LEGACY We must also have value, make difference LEARN We must grow, develop, & use our talents 4 NEEDS // yis // 071909 //

Servitude implies being in a one down position to another person and giving from a place of need to or have to The shear joy of giving True service stems from a desire to give from the heart. It is freely shared without any expectation for something in return // yis // 071909 //

The choice to serve is not an action in the normal sense “ It's not something you do, but an expression of your being." // yis // 071909 //

10 CHARACTERISTIC // yis // 071909 //

LISTENING… active as an act of will and commitment in touch with one’s own inner voice • Listen receptively to what is being said (and not said) • Listen intently to others seeking to understand what one’s body, spirit, and mind are communicating // yis // 071909 //

Identifies with the concerns of others so as to better understand and lead • Empathy • Assumes the good intentions of coworkers and does not reject them as people, even while refusing to accept their behavior or performance • People need to be accepted and recognized for their special unique spirits // yis // 071909 //

Commitment to Growth of Others • Believe that people have an intrinsic value beyond their tangible contributions as workers • Recognize the tremendous responsibility to do everything within his or her power to nurture the personal professional and spiritual growth of employees // yis // 071909 //

Building Community • Not by mass movements, but by each servant leader demonstrating his own unlimited liability for a quite specific community-related group // yis // 071909 //

seek to convince and not pull rank - to go ahead and show the way Persuasion • Convince other rather than coerce compliance • Persuasion rather than personal authority // yis // 071909 //

Foresight • It is hard to define but easy to identify • Understand the lessons from the past, the realities of the present, and the likely consequence of a decision for the future // yis // 071909 //

Ability to see things as they really are... Awareness of self and situation • Able leaders are usually sharply awake and reasonably disturbed. They are not seekers after solace. • They have their own serenity.

Conceptualization Seek healthy balance between conceptual thinking and day to day focused approach • Ability to look at a problem from a conceptualizing perspective •  think beyond day to day realities • Nurture abilities to “dream great dreams” // yis // 071909 //

Stewardship commitment to serving the needs of others • Holding something in trust for another • emphasize the use of openness and persuasion rather than control // yis // 071909 //

HEALING… • Many people have broken spirit and • have suffered from a variety of emotional hurts take opportunities to restore others to wholeness - to show caring // yis // 071909 //

Path Finding Empowerment 4 ROLES Of LEADERSHIP Alignment Modelling // yis // 071909 //

“I don’t care how much or how little you know. When you teach what you yourself are still learning, you also enroll people as a support for you, to help you live it. “ • One whose life has credibility with others, has integrity, diligence, humility, the spirit of servant leadership, of contribution. MODELLING • How kids learn?? 3 ways. • First, example. Second, example. Third, example. • Nothing is powerful as example !!! // yis // 071909 //

Try to discern what the value systems are and how you can come up with a strategic plan within those values to meet those needs Always study what the needs of people are… PATH FINDING // yis // 071909 //

ALIGNMENT • Unless you institutionalize your values, • they wont happen Once you have chosen the words that define your vision, your mission, your values are, then you have to make sure that all the structures and system inside the organization reflect that.

EMPOWERMENT You don’t have to be focused on procedures • Instead, focus on vision and values and release the potential of people to accomplish those purpose • human creativity, • human ingenuity, • resourcefulness, • intelligence of people // yis // 071909 //

SERVANT LEADERSHIP IN ORGANIZATION

Dependent/ Independent Variable SERVANT LEADERSHIP Vision, Honesty, Integrity, Trust, Service, Modeling, Pioneering, Appreciation of others, Empowerment Subsequent Dependent Variable ORGANIZATIONAL PERFORMANCE Independent Variables VALUES Core Beliefs Principles EMPLOYEE ATTITUDES & WORK BEHAVIORS Moderating Variables ACCOMPANYING ATTRIBUTES Communication, Credibility, Competence, Stewardship, Visibility, Influence, Persuasion, Listening, Encouragement, Teaching, Delegation ORGANIZATIONAL CULTURE // yis // 071909 //

7 PILLARS OF SERVANT LEADERSHIP COMMUNITY CUSTOMERS EMPLOYEES Person of character Skilled communicator Lead with moral authority Compassionate collaborator Puts people first Has Foresight System Thinker STRATEGY CULTURE // yis // 071909 //

Commitment, Job Satisfaction, Trust ORGANIZATIONAL PERFORMANCE Transfor mation Intimacy Morality Charity Authenticity Spirituality • Humility • Integrity • Accountability • Security • Vulnerability • Doing serving others • Being servant & steward • Moral reasoning • Moral action • Acceptance • Availability • Equality • Collaboration • Religiousness • Interconnectedness • Sense of mission • Wholeness • Vision • Modeling • Mentoring • Trust • Empowerment

Devote themselves to serving the needs of organization members. • Develop employees to bring out the best in them. • Coach others and encourage their self expression What Do Leader Do? • Listen and build a sense of community. • Focus on meeting the needs of those they lead. • Facilitate personal growth in all who work with them

HIGH ENERGY DEEP SENSE OF SATISFACTION DISTRIBUTED LEADERSHIP HIGHLY SIGNIFICANT RESULT ALTERED TIME, SPACE & CONDITION COHERENCE SYNCHRONICITY // yis // 071909 //

SYNCHRONICITY Seamless transition… Everybody is working extremely hard; but the work seems almost effortless… Sense of being outside everyday reality… “A separation without separateness” // yis // 071909 //

So, whom do you serve ?? For what purpose ?? // yis // 071909 //

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