online food delivery industry in india research paper

turing industry, now it refers to its application in food ordering and delivery. market. The pace (double-digit CAGR) with which India's online food delivery. market is growing, food supply ...

Online food delivery services ... (2021). Emerging trends towards online food delivery apps in India. Social Science Research Network, 2837117, 1-10. Google Scholar. ... Tamil Nadu, India. He has more than 25 years of teaching and research experience. He has published more than 100 research papers in international and national reputed ...

1. Introduction. The thin margin is one of the predominant characteristics affecting the restaurant industry, and hence, restaurant operators tend to seek opportunities to increase their profit and market share (Rivera, 2019).One such opportunity is development of food delivery system (Kimes, 2011).Food delivery space has witnessed several technological advancements and triggered consumer ...

Online food delivery has emerged as a popular trend in e-commerce space, and serves as a tool to reach a larger number of consumers in a cost effective manner (Ray et al., 2019). Online food delivery (OFD) refers to online channel that consumers use to order food from restaurants and fast-food retailers (Elvandari et al., 2018).

Abstract. The purpose of this paper is to analyze the application quality of the online food delivery companies by using a qualitative and exploratory approach through the collection of primary data through a consumer survey and secondary data through a sample of 25 companies operating in the online food delivery sector in India.

The expansion of the online food services (collectively referred to as 'OFS') sector has been accelerating at high rates worldwide over the last few years. This sector is widely acknowledged, especially by urban consumers, for making life more convenient. During the strict lockdown following the breakout of the COVID-19 pandemic, the OFS sector saw major growth, as many restaurants and ...

Purpose. Online food delivery (OFD) has witnessed momentous consumer adoption in the past few years, and COVID-19, if anything, is only accelerating its growth. This paper captures numerous intricate issues arising from the complex relationship among the stakeholders because of the enhanced scale of the OFD business.

Customer Satisfaction and Loyalty for Online Food Services Provider in India: An Empirical Study. Anand ... International Journal of Service Industry Management, 14(5), 556 ... Govt. of India. He was awarded PhD in management from BIT, Mesra. He has several national and international research papers published in reputed and indexed journals to ...

As the usage of food delivery Apps grows in the metropolitan cities in India, a growing trend is also being seen in smaller cities. It has therefore become a necessity for online food delivery service providers to identify the preferences and perceptions of consumers to enable them to meet their expectations.

5. C ONCLUSION AND IMPLICATIONS Present research tried to measure customer satisfaction in the app-based food delivery market by exploring the factors that lead to satisfaction in this industry and their relative importance. The study identified Product quality and pricing as the crucial satisfaction driver in the online food delivery market.

With the advent of digital technology in food market, online platforms have been used to deliver meals from a variety of restaurants through a mobile app. The pace with which this industry is flourishing. It becomes imperative to have real knowledge about the factors which are contributing to the popularity of these apps and enhancing customer satisfaction. The present research reports the ...

Fig. 2 summarizes the research methodology adopted in this paper. Primarily, a four steps method was utilized for: (i) data collection, (ii) topic extraction, (iii) sentiment analysis, and (iv) moderation variable analysis. ... Boston Consulting Group India's online food delivery industry to touch $8-bn mark by 2022: Report. Business Standard.

The origins of the online food industry go back to 1994 where the first online food order received was a pizza from Pizza Hut in 1994. And the first online food ordering service, was Worldwide Waiter (now known as Waiter.com), was founded in 1995. With a population of over 1.2 billion, India is undeniably one of the biggest

This paper seeks to study the impact of innovations on OFD -new product/services- that aim to enhance the experiential value when ordering food online. Moreover, this paper analyses the willingness to order food delivery online during the COVID-19 pandemic. An experimental design survey was therefore used. The participants assessed one out ...

During the global 2020 COVID-19 outbreak, the advantages of online food delivery (FD) were obvious, as it facilitated consumer access to prepared meals and enabled food providers to keep operating. However, online FD is not without its critics, with reports of consumer and restaurant boycotts. It is, therefore, time to take stock and consider the broader impacts of online FD, and what they ...

Shopping foods online is different from shopping other things online. To stimulate more thinking and enrich potential future research imagination, this paper reviews for online food shopping features, offers a commentary, and proposes future research directions. The propositions include the following: (1) The design and implementation of online ...

The Indian online food delivery market reached an estimated value of INR 581.86 billion in 2022. Forecasts indicate that by the end of 2028, it is projected to surge to INR 3,059.25 billion, expanding at a compound annual growth rate (CAGR) of 30.52% from 2023 to 2028.