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Business Analyst: Career Path and Qualifications

Discover the key role business analysts play in organizations

Katie Miller is a consumer financial services expert. She worked for almost two decades as an executive, leading multi-billion dollar mortgage, credit card, and savings portfolios with operations worldwide and a unique focus on the consumer. Her mortgage expertise was honed post-2008 crisis as she implemented the significant changes resulting from Dodd-Frank required regulations.

Business analysts, also known as management analysts, work for all kinds of businesses, nonprofit organizations, and government agencies. While job functions can vary depending on the position, the work of business analysts involves studying business processes and operating procedures in search of ways to improve an organization's operational efficiency and achieve better performance.

Business analysts work with management to devise new or enhanced systems and work processes designed to reduce or eliminate inefficiencies, reduce costs, and improve the firm's competitive position in the market. Business analysts are key in marketing organizations as well, to optimize the effectiveness of marketing and sales.

Key Takeaways

• Business analysts are responsible for working with management to improve operating procedures, reduce costs and inefficiencies, and achieve better performance.
• All kinds of businesses, organizations, nonprofits, and government agencies employ business analysts.
• Most entry-level business analyst jobs require at least a bachelor's degree.
• Employers looking for a senior business analyst frequently require candidates to have a master of business administration (MBA) degree or additional certification.

Many large organizations have business analysts on staff who continuously monitor operations and devise and implement process improvements. Business analysts also work as external consultants, providing targeted analysis and recommendations to organizations on a short-term contractual basis.

Business analysts who work in consulting firms often specialize in an industry, such as healthcare or manufacturing, or develop expertise in a specific business area, such as supply chain management or information systems management. Organizations also hire business analysts for assistance in planning and executing a major business project, such as moving into a foreign market or developing an e-commerce strategy.

According to the 2021 International Institute of Business Analysis' global salary survey, the average annual salary for women business analysts was $83,345, and for men business analysts it was $$88,615 .

A Business Analyst's Career Path

Many business analysts begin their careers working in entry-level business positions related to their undergraduate degrees. Work experience provides young professionals with a better understanding of how businesses operate from the inside, which is invaluable to the work of analyzing and improving business processes. With sufficient experience and good performance, a young professional can move into a junior business analyst position. Some choose instead to return to school to get a master's degree before beginning work as a business analyst in a large organization or consultancy.

With more experience and expertise, business analysts can move into more senior positions with greater responsibility and influence. A senior analyst may be responsible for a team of professionals planning and executing a business process redesign (BPR) or another complicated project. The best-qualified, top-performing business analysts can move into high-level management positions in companies and other organizations. High-performing consultants may rise into leadership positions in their firms or strike out on their own to start new consultancies.

A Business Analyst's Educational Qualifications

Most entry-level business analyst positions require at least a bachelor's degree. However, since there are few undergraduate programs in the United States designed specifically to train business analysts, most employers look for job candidates with degrees in business disciplines. Subjects such as business administration, business analytics , and business information systems are good options for jobs in this field, as are business degrees in operations management, human resources, logistics, finance, accounting, math, and marketing.

Many employers hiring a senior analyst or consultant position—or looking to promote within the organization—look for candidates who hold a master of business administration (MBA) degree or another relevant business degree. It's not uncommon for junior analysts to return to school for master's degrees after several years of experience working in the field. However, a master's degree is not generally an absolute requirement for advancement. Sufficient work experience, specialized knowledge, and a record of high performance may suffice for a job candidate who does not hold a master's degree.

The U.S. Department of Labor projects demand for business and management analysts will grow 10% from 2022 to 2032, much faster than average for all occupations due to the need for organizations to control costs and improve efficiency.  

Two major certifications figure prominently in the business analyst profession: the certified business analysis professional (CBAP) and the certified management consultant (CMC).

Certified Business Analysis Professional (CBAP)

The International Institute of Business Analysis offers the certified business analysis professional (CBAP) designation to analysts with at least 7,500 hours of qualifying work experience in the previous 10 years.

To obtain the CBAP designation, candidates must also complete at least 35 hours of professional development training in the last four years and pass a written exam. As this certification is designed specifically for experienced professionals, it is generally considered a qualification for career advancement into more senior positions in the field.

Certified Management Consultant (CMC)

The Institute of Management Consultants USA administers the certified management consultant (CMC) designation, a professional certification for experienced business analysts who work as consultants. Basic certification is available to candidates who have a bachelor's degree, three to nine years of qualifying management consulting experience, and at least five satisfactory evaluations from past consulting clients.

To obtain the CMC designation, candidates must pass an oral exam and a written exam. This certification is considered a qualification for senior analyst positions in consulting companies and other organizations. Independent consultants also pursue the certification as a marker of professionalism and experience.

What Does a Business Analyst Do?

Business analysts analyze what a business needs to function optimally and how it can improve. They do this by analyzing the processes and functions of the business they work for—either as an employee or as a consultant. They may take on the role of technical project manager to help design and implement a new service or product and make certain that it is solving the problem it is intended to fix.

What Skills Are Required to Be a Business Analyst?

Good communication skills are paramount for a business analyst. Active listening and good written and verbal communication are required work with clients, developers, and organization leaders, and to convey information about projects, solutions, and other aspects related to improving a company's productivity. Other skills include:

• In-depth understanding of IT systems
• Critical thinking to make informed decision
• Problem-solving
• Negotiation to find solutions
• Cost-benefit analysis
• Teamwork and collaboration

What's the Difference Between a Business Analyst and a Business Analytics Professional?

The primary difference is that a business analyst focuses on analyzing business functions to improve them, while a business analytics professional focuses on data and statistical analysis to improve business performance. The insights the latter looks for come from data, rather than analyzing processes and functions. A business analytics professional needs a lot of technical skills and familiarity with tools like SQL, the coding language of databases, and programming languages like R and Python.

Business analysts, or management analysts, are expected to be in demand over the next nine years, according to the U.S. Bureau of Labor Statistics. They can be hired by businesses, nonprofit organizations, and government agencies to recommend ways in which an organization can improve its efficiency. They can also work as consultants. An advanced degree like an MBA is not always required for advancement in the field, but it can help, as can certification from one of the professional organizations that grant it.

International Institute of Business Analysis, " 2021 Global State of Business Analysis Summary Report ."

U.S. Bureau Labor of Statistics. " Management Analysts ."

International Institute of Business Analysis. " Getting Started ."

Institute of Management Consultants. " How to Become Certified As a CMC ."

Harvard Business Analytics Program. " 9 Skills Every Business Analytics Professional Needs ."

Indeed. " 11 Business Analysts Skills (With Definition and Examples ."

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How To Become a Business Analyst

Want to use data to make things work more efficiently? Learn how to become a business analyst in this guide. 

For anyone keen to carve out a career in data, there are numerous paths to follow. While data analytics involves in-depth technical expertise, if you also enjoy working with people and communicating complex ideas in straightforward terms, you might want to consider becoming a business analyst.  

In one guise or another, business analytics has been around since the emergence of the first programmable computers back in the 1940s. In those days, it was a strictly data-driven role. A lot has changed since then. The digital age has given us access to incredible amounts of data. As a result, business analysts have gone from being a fringe role, picking through piecemeal datasets, to a modern must-have for any big business.  

In this post, we’ll look at exactly what a business analyst does, why you might want to become one, and, of course, how you might go about it. We’ll cover:

• What does a business analyst do?
• Why become a business analyst?
• What is the average business analyst salary?
• What is a business analyst’s typical background?
• How to become a business analyst (step by step)
• Wrap-up and further reading

Ready to learn more about business analytics? Then let’s dive right in.

1. What does a business analyst do?

Before we delve deeper, what exactly does a business analyst do?

In its simplest terms, a business analyst’s role involves improving an organization’s business operations. This sounds pretty broad, which it can be! But that’s precisely part of the appeal. Specifically, a business analyst’s focus is on reviewing and updating a business’s processes and systems (by which we mean both IT systems as well as broader guiding principles).

In general, data analysts use data to inform all kinds of important decisions, covering anything from sales to social media strategy. While this is much the same for business analysts, they have a single driving force guiding everything they do: seeking out ways to make a business run more smoothly and efficiently. 

You can learn more about it in our guide to the differences between business analysts and data analysts .

The business analyst’s role usually sits somewhere between IT and corporate management. It involves developing evidence-based processes, finding new technologies to streamline the way an organization runs, and reducing unnecessary costs. For all these reasons, business analysts are driven by profit. They nevertheless use data to support the work they do. 

With so many tools at their disposal, 21st-century business analysts wield great power. As a result, they can face resistance. Being driven by data is the best approach but it can be perceived as a threat by old-school decision-makers who may prefer to go with their ‘gut feel.’

Business analysts must therefore be personable and gregarious with an unrivaled ability to get their point across. They must be able to sell their views. In this respect, they are much more than just data experts. They must have excellent people skills, as well as outstanding data analytics skills.

What skills does a business analyst require?

One of the great things about business analytics is that analysts are needed across the whole spectrum of sectors, from finance to pharmaceuticals and beyond.

While this means the specific technologies, processes, and standards that a business analyst uses will vary, broadly speaking, we can divide their key skills into three main types:  

• Strategic business skills: This will involve developing new corporate frameworks and processes, making business cases for change, and identifying new opportunities.
• IT skills: Most business analysts work closely with IT. They need an understanding of the software development lifecycle, as well as how internal business processes blend with technical applications. In addition to understanding common enterprise architectures, they’ll need to be familiar with industry-specific software, too.
• Data skills: Naturally, core data analytics skills are also important for a business analyst. From data collection and processing to database management and design, reporting, and visualization, business analysts need the full range of data-related skills, technologies, and tools. Fortunately, these can be learned over time!

2. Why become a business analyst?

We know what a business analyst does…but is it a rewarding career path? First up, don’t let the admittedly drab-sounding title or complex job description put you off! Being a business analyst can be a highly rewarding role.

All you need to start out is an interest in data, a critical thinking mindset, and a dose of enthusiasm to learn. Beyond that, you can pick up all the necessary technical skills. 

Here are a few reasons why business analytics can be a highly rewarding career path:

It’s challenging

No two days as a business analyst will ever be the same. One day you could be evaluating an IT system’s functionality against your business goals. Next, you might be presenting recommendations to a boardroom of company directors.

Following that, you could be working with different teams or digging into data on your own. Each day presents new challenges and problems that require wide-ranging skills to solve. If you prefer variety and dynamism over a job that’s predictable, becoming a business analyst won’t disappoint.

You can work in any sector

While the specific technologies between sectors differ, the transferable skills you’ll pick up as a business analyst are industry-agnostic. After developing the core skills you need to thrive, you can apply these in more or less any sector from healthcare to finance, pharmaceuticals to big tech. This is a real benefit if you like to keep progressing onto new challenges.

It’s an evolving profession

Business analysts have been around for a long time. But as with any data-driven profession, the role has seen rapid evolution in recent years with the exponential growth of data as well as the new technologies we can use to analyze them.

As organizations evolve for the changing needs of the 21 st century, the role of business analysts continues to grow with the times. Few jobs can boast of being quite so close to the cutting edge.  

Measure success with tangible performance indicators

It’s one thing to enjoy a job, another altogether to be able to measure your success with empirical data. The advice you give and the decisions you make as a business analyst will have a measurable impact on the way a business is run.

Did that new IT system help boost your profits? Maybe the new sales process you devised actively improved staff productivity? These kinds of metrics provide a tangible link between the work you’re doing and the measurable impact you’ve had on a business. That not only provides a great sense of achievement, but will look fantastic on your resume.  

These, of course, are just a few of the reasons you might choose to become a data analyst. But there’s one question we can answer more definitively, and that is: How much do business analysts earn?

3. What is the average business analyst salary?

It could be your dream job, but if it doesn’t pay well, is it worthwhile? Luckily, that’s not something you have to worry about in this case.

We’ve sourced business analyst salary data from several job and salary comparison websites to provide an estimate of how much you can earn. Taking an overall average we can determine that the mean salary for a business analyst in the United States is approximately $87K . Here are the five salary sites sources: 

• The average US business analyst salary according to Glassdoor is $93K
• The average US business analyst salary according to Indeed is $84K
• The average US business analyst salary according to Payscale is $67K
• The average US business analyst salary according to Salary Expert is $99K
• The average US business analyst salary according to Salary.com is $82K

While these estimates vary and don’t take into account things like differences in job title, that average is p retty great, huh? This offers a solid guideline to work with when entering the job market.

Of course, in reality, how much you earn depends on factors like your experience level and the sector you’re working in. As such, you might want to use this figure as a target rather than a starting point, especially if you have limited experience. 

In general, though, even entry-level business analysts can earn a comfortable living. With a basic data analytics qualification and an understanding of core business principles (ideally with some practical experience,) you should be in a good position to land that first job.

For more in-depth salary insights, take a look at this comprehensive business analyst salary guide .

4. What is a business analyst’s typical career background?

Do you have a suitable background to become a business analyst? Naturally, a specialized job like business analytics requires some kind of qualification or certification.

This will demonstrate that you have the fundamental data analytics skills needed to do the job. Beyond this, your professional background isn’t necessarily that important. In many cases, coming from a non-business background can even benefit you, as it means you’ll be bringing a unique perspective to the role.

This said, some areas lend themselves particularly well to a sideways step into business analytics. One of these areas is IT. Awareness of various systems architectures, software development lifecycles, and other technical know-how will be a big help. If you’re not familiar with any of this, there are online courses that can teach you the necessary skills. Things like Excel, Python, SQL , and Tableau are all useful tools to learn.

If you’ve recently graduated or don’t yet have technical skills, don’t fret. Entry-level roles (especially those in larger organizations) usually offer some training to get you up to speed. This is because each role tends to have very organization-specific requirements. For most employers, traits like curiosity, problem-solving, and team working are more important than the technical aspects, which can be taught.

Finally, if you’re taking a sideways step from any other business-related role where you had to design, overhaul, or simply adhere to business processes, then this will be hugely beneficial for getting up to speed. In short, there are few limitations—beyond technical skills—for becoming a business analyst.  

5. How to become a business analyst (step by step)

Hopefully, by now, we’ve convinced you that business analytics is a diverse, fascinating field that is worth considering as a career path. If you want to go down this route, it will require a little work, but here are some important steps to help guide you. 

1. Get an undergraduate degree

One of the first steps is to get a degree, something even entry-level business analysts usually require. The good news is, your area of expertise can be pretty broad. While your degree will ideally relate to areas like business management, accounting, IT, or data analytics, it’s not a deal-breaker if you’ve already got a degree in a different field. You can also supplement your degree with additional certifications, as we’ll see in step 3. 

2. Supplement your studies with additional courses

If you lack a technical degree, then supplement your skills with additional courses. This is good practice anyway and you should always be looking for opportunities to develop new skills. Develop the fundamental technical skills you’ll need, such as how to use various data viz and business intelligence software, as well as programming languages like Python or R. You should also take an active interest in things like process design, financial planning, and accounting, and other business-related topics.  

3. Get a certification

In 2024, the idea that a formal degree is the only path into a job is a bit of an outdated one. Following the disruption of the coronavirus pandemic, companies and organizations face great upheaval in the way they do business.

This sudden change in the business landscape also means that there’s a huge skills shortage. Subsequently, companies tend to be more pragmatic about helping people upskill for business analyst roles. For example, the International Institute of Business Analysis (IIBA) offers industry-recognized certifications .

Obtaining one will demonstrate that you have the prerequisite skills needed to become a business analyst. If you become a member, they’ll also offer plenty of additional support. You can also start with a data analytics course—we’ve reviewed nine of the best data analytics courses available in this guide .

4. Obtain practical experience

Business analytics is a broad role. As you learn the ropes, you’ll likely realize you’ve incorporated aspects of business analytics into past and present roles without even knowing it.

If you’re planning a career change but aren’t quite ready to apply for jobs, why not hone your skills in your current position? Data analytics can be applied anywhere. Whether you work in marketing, sales, or administration, your job likely incorporates or is shaped by some kind of business process. How could it be improved? Apply your fledgling skills (and your curiosity!) to figure it out.

5. Reach out to other business analysts

Perhaps you know a data analyst or business analyst personally? Maybe you follow someone relevant on social media, or had a mentor on a course you took? Either way, if you have questions, it’s always better to ask someone who already works in the field.

A professional business analyst might be able to help you prepare for a job interview or give you an idea of salary expectations. They may simply be able to answer your burning questions about a particular aspect of the role. You’ll be surprised by the help people are willing to offer as long as you ask for it!  

The main thing to focus on is ensuring that you’ve covered the basic requirements of any job description. Once you’ve done that, you’re good to start applying. Even if you don’t have a technical background, don’t be put off. A fascination with problem-solving and a scrupulous eye for detail are both good places to start. Beyond that, you can learn. Even the most senior business analysts had to start somewhere!

6. Wrap-up and further reading

In this post, we’ve explored the evolving role of business analytics. We’ve touched on how it differs from data analytics, why you might want to pursue a career in the field, and how to kick-start your journey. 

While business analytics is a varied and challenging role, this is why most people choose to go into the field. If you love making an impact, take a scientific approach to problem-solving, and enjoy working with people, business analytics could be for you. Combining an obsession with data, a fascination with systems design, and an extrovert’s love of working with people, business analytics may not be for everyone. But if it’s for you… it could be perfect.  

Find out more about data analytics with this free, five-day data analytics short course . For more data analytics topics, check out the following posts:  

• 9 Business Analyst Interview Questions (and How To Answer Them)
• Data bootcamp vs data degree: Which is best for you?
• 9 Tips on how to excel in your first data analytics job

How to become a business analyst

Careers in business analysis are growing in popularity. Business and data analysts assist organizations in making data-driven decisions by querying information sources, generating reports, and identifying patterns and trends—and in the U.S., the role of “data analysts and scientists” is in the second highest demand, according to a 2020 survey by the World Economic Forum.

With the right training, business analysts can help inform decision-making in every part of an organization, from marketing and sales to human resources and finance . And this role is employable in every industry, including IT, finance and insurance, government and the public sector, and business and professional consulting, with these top five rounded out by the healthcare and social services industry, according to the International Institute of Business Analysis.

The Online MS in Business Analytics from Pepperdine

Even within a single industry, there’s room for a wide range of skill sets. “There’s a place for the hardcore technologist and the coder,” says Brad Price, an assistant professor of business data analytics at West Virginia University . “But there’s also a place for the person who wants to do managerial insights. There’s also a place for the person who’s really interested in how we communicate with data and visualize data.”

If you find yourself curious about this rapidly-growing career path, you’re not alone. Here’s a step-by-step guide to becoming a business analyst:

• Get an undergraduate degree
• Look for entry-level employment in a related area
• Expand your skill set with a master’s degree
• Build competencies with professional certifications

1. Get an undergraduate degree

Almost 45% of employed business analysts hold a bachelor’s degree, versus the approximately 34% of analysts who have completed a master’s degree, according to the International Institute of Business Analysis (IIBA) . A four-year undergraduate degree will set you on the path toward gaining the necessary knowledge to land a job in business analysis. 

While a specific business or technical degree isn’t a requirement for breaking into business analytics, a solid understanding of mathematical analysis and computer science will serve you well in your future career. As a result, areas of undergraduate study that may be helpful for people interested in becoming a business analyst include statistics, finance, information technology, management, and accounting.

2. Look for entry-level employment in a related area

People looking to break into the field with limited experience will find themselves in good company; among active business analysts, 64% have 10 years or less of experience . A junior employee working in business analytics will likely learn on the go by assisting more senior analysts in data collection and reporting. 

On-the-job learning will require understanding analytical fundamentals and also picking up the technical skills that many analysts rely on, including statistical software (such as SPSS, SAS, or STATA), programming languages (including Python or R), and the ability to conduct data mining and data visualization.

3. Expand your skill set with a master’s degree

You may also want to go back to school. “A master’s degree sometimes serves as a pivot for people who didn’t realize they were interested in this field when they entered college, and got them there,” says Price. “That’s what a lot of programs are doing right now—they’re helping people either refresh their skill set or target their skill set.”

Whether prospective business analysts are fresh out of undergrad or considering a career shift, a master’s degree can offer a leg up. Luckily, there are a number of different types of professional offerings to consider:

• A master’s of business administration (MBA) offers much of the necessary training required for employment as a business analyst, but generally spread across broader topics rather than specialized business analytics coursework. 
• A master’s degree in business analytics will generally offer more tailored coursework on topics like prescriptive analytics and the use of data science in business, well preparing graduates to tackle real-world organizational issues.
• A master’s degree in data science or even a master’s degree program in information management offer further options; paired with business and managerial coursework, both fields of study may be a good fit for those people seeking work as a business analyst.

With so many options, how can a potential master’s candidate find the best program that’s a fit for their career? One differentiator may be the breadth of coursework offered. 

“Organizations can create a competitive advantage if they leverage the power and insights that are often hidden in complex data,” says William Young, director of Ohio University’s online master’s in business analytics (MBAn) . “Our program has been successful because we not only focus on developing technical skills, but also focus on the strategic use of business analytics within the workplace.” 

Price agrees, favoring a learning-to-learn educational model. “We’re not just teaching math and statistics and operations research and information systems,” he says. “What we’re doing is helping our students develop a way to think about problem solving around a set of tools that will empower data and technology, and be empowered from data and technology.”

4. Build competencies with professional certifications

The business analytics field also recognizes a variety of professional certifications that help indicate competency and subject matter expertise to employers and clients. These include:

• International Institute of Business Analysis (IIBA) : The globally recognized IIBA certifications range from entry-level to advanced and cover everything from general topics to specialized areas like cybersecurity analysis, agile analysis, and business data analytics.
• BCS, The Chartered Institute for IT : The Chartered Institute for IT offers business analysis certifications at every level, from foundational to expert. Topics include project management, agile business analysis, business finance, and data analysis.
• Project Management Institute (PMI) : PMI offers a tailored professional in business analysis (PMI-PBA)® certification that highlights the holders’ ability to define requirements, shape project outputs, and drive intended business outcomes. 

Price, of WVU, says that professional certifications are both “a value add” and necessary because of the way they complement a master’s education, while offering specialization. 

“A certification is typically around a specific skill set, where I think these master’s degrees, depending on what program you go to and how it’s taught, can really scale you in general as an individual,” he says. “Certifications allow us to get really targeted in the areas of the field. [They’re] more about where you want to grow and how you want to grow in the field.”

In business analytics, opportunities abound

Considerable preparation is needed to advance as a business analyst, but with a median annual wage of $98,230 and a faster than average predicted growth outlook of 14% by 2030, the reward is worth the effort for many. 

From entry-level roles up to career advancement built on targeted certifications and broader graduate study, there’s a place for everyone who wants to play a role in problem solving and bringing actionable solutions to organizations worldwide.

See how the schools you’re considering fared in Fortune’s rankings of the best master’s degree programs in data science ( in-person and online ), nursing , computer science , cybersecurity , psychology , public health , and business analytics , as well as doctorate in education programs and MBA programs ( part-time , executive , full-time , and online ).

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What is a Business Analyst and How to Become One

By Ajoke Aminu

Published: February 15, 2024

Did you know business analysts are essential to achieving a 62% average rate of successful projects? This career path might be your golden ticket to the business world, but to become successful, there are several business analyst skills to be learned. In this article, we’ll walk you through the business analyst salary overview, and more importantly, the requirements for becoming one.

Career Summary

Business analyst salary .

The salary of a business analyst can vary significantly depending on factors such as location, level of experience, industry, and the specific company they work for.

However, here’s the business analyst salary breakdown, according to Glassdoor :

• Entry: US$75K
• Median: US$93K
• Executive: US$116K

According to Forbes , while the median annual income across the country stands at US$59,428, business analysts often find themselves earning considerably more .

What is a Business Analyst?

A business analyst is a professional who identifies business needs, assesses processes, and recommends solutions to improve efficiency and effectiveness within an organization. Business analysts are detectives in business as they investigate why things aren’t working well in a business process and come up with plans to fix them. They also help make sure everyone in the company understands these plans and works together to make them happen. 

What does a Business Analyst do?

According to every business analyst job description , the role entails actively gathering and analyzing data to identify areas for improvement within a company’s processes, systems, and goals. They collaborate closely with teams to devise strategies and solutions, which could involve implementing new processes or technology. Ensuring smooth communication with stakeholders, a business analyst oversees the implementation process and may conduct testing to ensure alignment with company objectives. Ultimately, business analysts play a vital role in optimizing operations and driving businesses toward their goals.

Business Analyst Career Progression

• Entry-Level Business Analyst : This role involves the gathering and analyzing of data. It also involves writing down requirements to help find solutions.
• Business Analyst: Analyzes business processes, identifies needs, and recommends solutions to improve efficiency, productivity, and profitability of an organization. 
• Senior Business Analyst : Leads analysis, guides junior analysts and talks with stakeholders to know what the business needs, and helps plan projects.
• Lead Business Analyst : A lead business analyst guides other analysts, sets goals, and ensures alignment between stakeholder expectations and project outcomes.
• Business Analysis Manager : Manages projects, develops strategies, and oversees analyst teams to deliver high-quality solutions.
• Director of Business Analysis : Here, you collaborate with the CEO , align business goals, and supervise analyst teams. 
• Chief Business Analyst: This role involves shaping overall vision, promoting data-driven decision-making and collaborating with executives to drive business growth.

Best Aspects of Working as a Business Analyst

• Exposure to diverse industries.
• Directly contributing to the organization’s success is rewarding.
• Diverse responsibilities offer intellectual stimulation.
• Continuous learning keeps skills relevant and up-to-date.
• Collaborating with various departments enhances communication abilities.

Worst Aspects of Working as a Business Analyst

• High-pressure environments can be stressful.
• Dealing with ambiguity and conflicting priorities.
• Managing stakeholders with differing agendas can be challenging.
• Long hours may be required to meet project deadlines.
• Limited control over project outcomes despite efforts.

Useful Skills to Have as a Business Analyst

• Strong analytical skills for data interpretation.
• Effective communication for conveying complex ideas.
• Detail-oriented approach for thorough analysis.
• Adaptability to navigate changing business environments.
• Stakeholder management to foster productive relationships.

Popular Business Analyst Specialties

• Data Analyst
• Financial Analyst
• Business Process Analyst
• Market Analyst
• Product Analyst

How to Become a Business Analyst

In this section, we’ll elaborately delve into the trajectory that needs to be followed on the path to becoming a business analyst. The role of a business analyst is an intellectual one, hence requires specific training and mental preparation before jumping on the field. 

What are the Business Analyst Educational Requirements?

Getting a proper education is an advantageous step to take in becoming a business analyst as it provides foundational knowledge and business analyst skills that are relevant to the field. 

Do I Need a University Degree to Become a Business Analyst?

No, a university degree is not always necessary to become a business analyst. While many organizations employers prefer candidates with a bachelor’s degree in fields such as business administration , finance , statistics , or computer science , practical experience, relevant skills, and certifications can also qualify individuals for business analyst roles. 

Getting a proper education is indeed an advantageous step to take in becoming a business analyst as it provides foundational knowledge and business analyst skills that are relevant to the field. A degree in these fields can enhance credibility, attract a higher business analyst salary and increase opportunities for career advancement within the business analysis field. 

However, candidates with strong analytical abilities, communication skills, and industry-specific knowledge may be considered for business analyst positions even without a formal degree. 

Typical Requirements to Become a Business Analyst

As said earlier, most employers prefer candidates with a bachelor’s degree. So, if you want some edge in this career, you can start your journey by completing a Bachelor of Business Administration (BBA) degree, a Bachelor of Science in Business Analytics, and other related degrees in the field. 

However, if you’re determined to continue on the path of a business analyst without a degree, then you’ll have to accomplish the following requirements:

• Attain the basic educational requirements: To effectively build your business analysis skills, you must at least have a high school diploma.
• Developing your skills : As a business analyst, you’ll need strong analytical skills as they are essential for interpreting data and making informed recommendations. 
• Obtaining some experience : From entry-level positions to mid-level and senior positions, business analysts require substantial experience. Practical experience allows you to apply theoretical knowledge in real-world scenarios and develop expertise in the field.
• Acquiring certifications : Certifications enhance credibility and demonstrate proficiency for a business analyst. Popular certifications include Entry Certificate in Business Analysis (ECBA) ,  Certified Business Analysis Professional (CBAP) , and Agile Analysis Certification (IIBA-AAC) .
• Gaining industry insights : Understanding industry trends, regulations, and challenges enables business analysts to provide more informed insights and recommendations.
• Networking : Build a professional network by attending industry events, joining online forums, and connecting with professionals in the field to gain insights, advice, and potential job opportunities.
• Showcase Skills: Create a strong portfolio showcasing your analytical abilities, problem-solving skills, and successful projects or case studies to demonstrate your value to potential employers.
• Continuously learning : A willingness to learn and adapt is essential for staying current and advancing in the field. Continued education, and professional development courses, can help business analysts expand their knowledge and skills over time.

Can I Become a Business Analyst through Online Education?

Yes, it’s possible to become a business analyst through online education . Many universities and online platforms offer courses, certificates, and even degree programs in business analysis, business administration, data analytics, and related fields. 

Online education provides flexibility for individuals to learn at their own pace and schedule, making it accessible to working professionals and those with other commitments. Additionally, online courses often cover practical skills and tools relevant to business analysis, such as data analysis techniques, business process modeling, and software applications like Microsoft Excel and SQL. 

However, gaining practical experience through internships, projects, or real-world applications of learned concepts is also crucial for becoming a successful business analyst, regardless of the educational pathway chosen.

What are Web Resources to Learn Skills to Become a Business Analyst?

Here are some industry-specific authority websites where you can learn skills to become a business analyst:

• International Institute of Business Analysis (IIBA ) : The IIBA offers resources such as webinars, whitepapers, and articles on business analysis best practices, methodologies, and professional development. 
• Business Analysis Body of Knowledge (BABOK ) : BABOK is a comprehensive guide to the practice of business analysis, developed by the IIBA. It covers various knowledge areas, techniques, and competencies required for business analysts. 
• Modern Analys t : Modern Analyst is a community and resource portal for business analysts, offering articles, forums, webinars, and templates for business analysis professionals. 
• Business Analysis Times : This website provides articles, case studies, and resources on business analysis trends, methodologies, and tools. 

Gaining Practical Experience as a Business Analyst

The path to becoming a business analyst is significantly enriched by practical experience, especially for those without a bachelor’s degree in Business Management, Marketing, or Computer Science. This hands-on engagement offers a valuable opportunity to gain firsthand knowledge and essential skills pivotal for success in this role.

Being in a real-world scenario acts as a vital bridge between theoretical understanding and practical application. This hands-on experience facilitates the development of a well-rounded understanding of a business analyst job description , encompassing not only analytical techniques but also insights into industry trends, stakeholder needs, and effective communication strategies.

What are Internship Opportunities for a Business Analyst?

When it comes to getting practical experience, internships are one of your best bets.

Internship opportunities for business analysts can vary widely across industries and organizations, however here are a few to consider for practical experience:

• Business Analysis Intern : Assisting in gathering and analyzing data, documenting requirements, and developing solutions to business problems.
• Data Analysis Intern: Working with datasets, performing data cleaning and analysis, and creating visualizations or reports to support decision-making.
• Consulting Intern: Contributing to various projects for clients, gaining exposure to different industries and business challenges.
• Technology Intern : Participating in software development, system implementation, or process improvement projects to gain technical skills.
• Project Management Intern : Assisting in planning and executing projects, tracking progress, and communicating with stakeholders to gain project management experience.
• Financial Analysis Intern : Analyzing financial data, assisting in budgeting and forecasting, and conducting financial research.
• Market Research Intern: Conducting market surveys, analyzing market trends, and assisting in market segmentation studies.
• Operations Analysis Intern : Analyzing operational processes, identifying areas for improvement, and assisting in implementing efficiency measures.
• Business Intelligence Intern: Working with business intelligence tools to analyze data, create dashboards, and generate insights for decision-making.
• Process Improvement Intern: Identifying inefficiencies in processes, proposing and implementing improvements to streamline operations.
• Product Management Intern: Assisting in product development, market research, and product lifecycle management activities.
• Supply Chain Analysis Intern: Analyzing supply chain data, optimizing inventory levels, and identifying opportunities for cost reduction.
• Risk Analysis Intern: Assessing potential risks to the business, developing risk mitigation strategies, and monitoring risk factors.
• Customer Insights Intern: Analyzing customer data, conducting surveys and interviews, and generating insights to improve customer experience.
• Strategic Planning Intern: Assisting in developing strategic plans, conducting market analysis, and evaluating business opportunities.

What Skills will I Learn as a Business Analyst?

As a business analyst, you’ll develop a diverse set of skills that are valuable across various industries.

Some key business analyst skills you’ll learn include:

• Analytical Skills : You’ll learn how to gather, interpret, and analyze data to identify trends, patterns, and insights that can inform business decisions.
• Problem-solving skills: Business analysts are adept at identifying issues within an organization and developing creative solutions to address them.
• Communication Skills: You’ll learn how to effectively communicate complex ideas and technical information to diverse stakeholders, including both technical and non-technical audiences.
• Requirements Gathering: You’ll learn how to elicit and document requirements from stakeholders to ensure that business solutions meet their needs.
• Stakeholder Management: Business analysts often work with various stakeholders, including clients, users, and technical teams. You’ll learn how to manage relationships and ensure alignment among different groups.
• Process Mapping and Modeling: You’ll learn how to visually represent business processes using techniques such as process mapping and modeling to identify opportunities for improvement.
• Data Visualization: You’ll learn how to use tools and techniques to create visualizations that effectively communicate insights from data analysis.
• Business Domain Knowledge: Depending on the industry you work in, you’ll develop knowledge of specific business domains, such as finance, healthcare, or retail .
• Project Management: Business analysts often play a role in project management, so you’ll learn skills related to planning, organizing, and executing projects.
• Technical Skills: Depending on the nature of your work, you may also learn technical skills such as proficiency in specific software tools, programming languages, or database management.
• Networking Skills: You’ll learn how to build and maintain professional relationships within your industry, which can be valuable for collaboration, knowledge sharing, and career advancement.

What is the Work-life Balance of a Business Analyst? 

Being a business analyst can be quite dynamic, offering both challenges and rewards, but what about finding that sweet spot between work and personal life?

Interestingly, while a business analyst job description can sometimes demand long hours and intense focus, it also comes with its fair share of flexibility. According to a survey by Glassdoor, a whopping 68% of business analysts rate their work-life balance as either ‘good’ or ‘very good’, with a 3.8 star rating . That’s pretty reassuring, right?

One of the perks of being a business analyst is the flexibility it offers. Whether it’s the option to work remotely, choose flexible hours, or even juggle multiple projects, there’s often room to tailor your work schedule to fit your lifestyle. Plus, the variety inherent in the role means you’re constantly learning and adapting, keeping things fresh and engaging.

Sure, there might be moments where keeping up with the workplace culture gets daunting, but overall, business analysts tend to strike a healthy balance between work and play. And let’s not forget the sense of fulfillment that comes from solving complex problems and making meaningful contributions to your organization.

So, if you’re considering a career as a business analyst, rest assured that you can have a fulfilling professional life without sacrificing your personal happiness. With the right balance and mindset, you can thrive both in your career and in your personal pursuits.

What’s the Career Outlook for Business Analysts?

According to projections by the Bureau of Labor Statistics (BLS), job opportunities for management analysts, including business analysts, are expected to increase by 10% from 2022 to 2032 . Business analysts are in high demand because companies rely heavily on data nowadays. They need people who can understand and make sense of all the information available. This translates to an estimated 92,900 job openings annually throughout the decade. 

From small businesses to big corporations, everyone wants experts who can analyze data and turn it into useful insights for decision-making. These analysts not only work with data but also need to explain it in a way that’s easy for managers and executives to understand. So, if you’re considering a career as a business analyst, the future looks bright and a business analyst salary right now is one of the highest.

What are the Job Opportunities of a Business Analyst? 

• Business Analyst: Working directly within an organization, analyzing business processes, identifying needs, and proposing solutions to improve efficiency and effectiveness.
• Data Analyst: Focusing on collecting, analyzing, and interpreting data to uncover insights and support decision-making processes within an organization.
• Systems Analyst: Specializing in evaluating and improving the technology systems and software used within an organization to enhance productivity and meet business objectives.
• Project Manager : Taking on leadership roles in managing projects, coordinating teams, and ensuring successful project delivery, often involving business analysis tasks.
• Management Consultant: Providing strategic advice and recommendations to businesses to help them solve complex problems, improve performance, and achieve their goals.
• Product Manager : Overseeing the development and management of products or services, conducting market research, and collaborating with cross-functional teams to meet customer needs.
• Operations Analyst : Analyzing operational processes and procedures to identify areas for improvement, streamline workflows, and optimize resource allocation.
• Financial Analyst: Analyzing financial data, preparing reports, and providing insights to support financial decision-making within an organization.
• Market Research Analyst : Conducting research, analyzing market trends and consumer behavior, and providing insights to inform marketing strategies and business decisions.
• Business Intelligence Analyst : Using data analysis tools and techniques to gather, analyze, and visualize data, providing actionable insights to support strategic decision-making.
• Supply Chain Analyst: Analyzing supply chain processes, optimizing inventory management, and identifying opportunities for cost savings and efficiency improvements.
• Quality Assurance Analyst : Ensuring products and services meet quality standards by developing and executing test plans, identifying defects, and implementing corrective actions.
• Customer Experience Analyst : Analyzing customer feedback and behavior data to identify areas for improving the customer experience, increasing customer satisfaction, and driving customer retention.
• Risk Analyst: Identifying and assessing potential risks to the organization, developing risk mitigation strategies, and monitoring risk factors to protect the organization’s interests.
• Compliance Analyst: Ensuring organizational compliance with relevant laws, regulations, and industry standards by conducting audits, analyzing data, and implementing compliance processes and procedures.

What Type of Companies Hire a Business Analyst?

• Technology Companies : Tech firms often need business analyst skills to analyze user requirements, improve software products, and enhance internal processes.
• Financial Institutions: Banks, investment firms, and insurance companies employ business analysts to analyze financial data, identify trends, and optimize financial processes.
• Healthcare Organizations: Hospitals, healthcare providers, and pharmaceutical companies need business analysts to analyze patient data, improve healthcare delivery systems, and optimize operational efficiencies.
• Consulting Firms : Management consulting firms and advisory firms often employ Business Analysts to work with clients across various industries, providing strategic advice and solutions.
• Retail Companies : Retailers hire business analysts to analyze sales data, optimize inventory management, and improve the overall customer experience.
• Manufacturing Companies: Manufacturing firms utilize business analysts to analyze production processes, optimize supply chain operations, and enhance overall efficiency.
• Consumer Goods Companies : Companies in the consumer goods industry hire business analysts to analyze market trends, conduct consumer research, and develop marketing strategies.
• Telecommunications Companies: Telecommunications firms hire business analyst to analyze customer data, optimize network performance, and develop new products and services.
• Energy and Utilities Companies : Energy and utilities companies employ business analysts to analyze energy consumption data, optimize resource allocation, and improve operational efficiency.
• Government Agencies: Government agencies at the local, state, and federal levels need  business analysts to analyze data, improve government services, and enhance overall efficiency and effectiveness.

Should I Become a Business Analyst?

Starting with the first point we made in this guide, becoming a business analyst should be a thing of passion. Now that you’ve read what a business analyst job description is like, you should know that it is daunting enough to challenge your mental health. However, if you’re certain that you have the passion to go through the tides and waves of being a business analyst, then you can proceed to use this article as your guide. 

Becoming a business analyst offers a world of opportunities to those who have a passion for problem-solving, data analysis, and strategic thinking. It’s a role that requires a diverse skill set, including analytical prowess, communication skills, and a keen eye for detail.

Aside from passion, take some time to reflect on what truly excites you. Are you someone who loves digging into data to uncover insights? Do you thrive on finding innovative solutions to complex problems? If so, a career as a business analyst could be a perfect fit for you. Ultimately, the decision to become a business analyst should be based on what feels right for you. 

Careers Related to Business Analyst

• Business Operations Manager
• Management Analyst
• Market Research Analyst

About the Author

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Education Requirements for Business Analysts

Getting started as a business analyst.

• What is a Business Analyst
• How to Become
• Certifications
• Tools & Software
• LinkedIn Guide
• Interview Questions
• Work-Life Balance
• Professional Goals
• Business Analyst Resume Examples
• Business Analyst Cover Letter Examples

Start Your Business Analyst Career with Teal

Join our community of 150,000+ members and get tailored career guidance from us at every step

Do You Need a Degree to Become a Business Analyst?

Educational backgrounds of business analysts, a glimpse into the educational fabric of business analysts, common educational pathways for current business analysts, changing educational trends and what they mean for aspiring analysts, education for aspiring business analysts: what's important.

• Business Acumen and Analytical Skills: Often developed through studies in business, finance, or economics, or through practical business experience.
• Technical Savvy: Particularly relevant for roles that involve data analysis or IT systems, which can be gained through degrees in IT or hands-on tech experience.
• Interpersonal and Communication Skills: Critical for stakeholder management and can be cultivated in various fields, including liberal arts or social sciences.

Forging Your Path: Educational and Professional Development

• Relevant Work Experience: Acquiring practical experience in business operations, data analysis, or project management.
• Lifelong Learning: Staying current with industry trends and tools through continued education, certifications, and workshops.
• Professional Networking: Engaging with the business analysis community for mentorship and to share knowledge.

The Bottom Line: Educational Diversity as an Asset

Most common degrees for business analysts, business administration, finance or economics, information systems or computer science, statistics or data science, project management, popular majors for business analysts, information systems, data analytics or statistics, operations management, computer science, popular minors for business analysts, statistics or data analysis, communications, why pursue a degree for a business analyst career, networking and professional development in business analysis, facilitating career transition and advancement, what can you do with a degree in business analysis, degree alternatives for a business analyst, professional certifications, bootcamps and workshops, online courses and moocs, mentorship and networking, self-learning and side projects, navigating a business analyst career without a degree, gain hands-on experience, develop a strong skill set, create a professional portfolio, network and find a mentor, stay abreast of industry best practices, embrace agile and lean principles, pursue business analysis certifications, highlight transferable skills, leverage analytical tools, education faqs for business analyst, do you need to go to college to become a business analyst, is it worth it to get a degree for a business analyst role, how important is continuous learning for a business analyst.

Business Analyst Certifications

More Education for Related Roles

Driving data-driven decisions, transforming raw data into actionable business insights

Unlocking business insights through data, driving strategic decisions with numbers

Designing data systems and blueprints for efficient information processing and flow

Transforming raw data into valuable insights, fueling business decisions and strategy

Unearthing insights from data, driving strategic decisions with predictive analytics

Interpreting data to drive strategic decisions, shaping business growth and success

How to Write a Data Analyst Job Description: Important Skills and Role Responsibilities

The terms may sound similar, but data analysts , data engineers and data scientists are actually very different roles.

Here’s the simplified version: Data analysts are responsible for collecting, cleaning, analyzing and reporting data; meanwhile, data engineers create and maintain architectural systems for collecting, storing, analyzing and managing large quantities of raw data; and finally, data scientists handle data collection, analysis and visualization — and sometimes build things like machine learning models.

To write a stellar job description for data analysts — and attract top candidates — you’ll need to understand their role more specifically. That’s where this guide comes in.

Table of Contents

What Does a Data Analyst Do?

Types of data analyst jobs.

• Data Analyst Skills 

Data Analyst Salary Information

Data analyst job description template.

Access our entire library of templates for your open roles.

Data analysts gather data across a business, analyze it and translate the results into non-technical language for team members of all backgrounds.

Data analysts are typically early in their careers and may be seeking their first job after completing a bachelor’s degree or gaining the equivalent professional experience. Common degrees include statistics, math, computer science, physics, finance, business administration, economics or a related field.

What Is a Data Analyst?

Data analysts may be responsible for building data models to organize important data for different teams across the business and for monitoring and handling data. With large quantities of data comes endless possibilities for mistakes, requiring data analysts to constantly be on the lookout for information that needs cleansing and updating.

In addition to gathering, analyzing and cleansing information, data analysts create business reports for teams and individuals across the business. They also help translate analytics into non-technical insights to help all teams make well-informed decisions based on empirical evidence.

As they progress in their careers, data analysts may continue their education and become data engineers and eventually data scientists.

There are many different careers and jobs that data analysts can hold. Some of the most common fields for data analysts to work in include healthcare, big data , market research, operations and intelligence. 

Let’s take a closer look at a few different types of data analyst jobs and what they do. 

1. Business Intelligence Analyst

The primary job of a business intelligence analyst is to extract valuable insights from company data. Someone in this role should be comfortable with SQL, analyzing data, as well as creating data models.

2. Marketing Analyst 

Marketing analysts help their team track the success of campaigns by using Google Analytics, custom reporting tools or other traffic analytics sites to determine the impact advertisements are making. Marketing analysts are key to marketing departments as they help understand what efforts are working and what advertisements to spend company money on. 

3. Transportation Logistics Specialist

Transportation logistics specialists can utilize a data analytics background in a variety of ways. This role relies heavily on the ability to identify efficient delivery routes for products and services. Someone in this role uses large datasets to eliminate transit bottlenecks. 

4. Operations Analyst 

An operations analyst’s primary job is to organize a company’s internal processes. This role focuses on general operations as well as internal reporting and product manufacturing and distribution. Operations analysts can work for nearly every type of business, including supermarket chains, delivery providers or even government agencies. 

5. Healthcare Analyst

Healthcare data analysts collect, organize and interpret data from sources like electronic health records, billing claims, cost reports and surveys. The purpose of this role is to assist healthcare providers in order to improve the quality of care, lower costs and improve patient experiences. Someone in this field might have duties like automating internal and external reports, creating data dashboards or being responsible for presenting information to hospital executives. 

Related Reading Data Analyst vs. Data Scientist: Similarities and Differences Explained

Data Analyst Skills

Data analysts employ a variety of soft and technical skills throughout their careers. Like many positions, having clear communication skills and the ability to present complex information is crucial to this role. Critical thinking skills are an essential part of many jobs, and data analysts are no exception. These soft skills are especially important to data analysts because they are often responsible for presenting data to stakeholders and other teams in ways that everyone can understand. 

Along with communication and critical thinking skills, data analysts will need to understand different visualization tools, coding languages and mathematical principles.

Top Data Analyst Skills

• Data visualization
• Data cleaning
• Critical thinking
• Communication

Coding Languages

Mastering coding languages like R and Python is important as they are standard in the industry. These languages also provide advanced analyses and predictive analytics on large data sets. Some coding languages data analysts need to know are: 

Data Visualization

A key element of a data analyst’s job is data visualization. Data visualization allows analysts to identify patterns and showcase their findings to stakeholders and other teams. This skill is crucial in shaping company decisions and roadmaps. Some data visualization tools that data analysts use include: 

• Google Analytics & Google Tag Manager
• Microsoft Power BI

Data analysts rely on databases to store, maintain and organize data. There are several types of database languages that analysts may need to learn early on in their career. SQL , one of the first database languages created in 1970, is still a standard for querying and handling data today. Some common database languages for data analysis include: 

• Apache Cassandra

Data Warehouses

Data analysts use data warehouses to perform queries and analysis on historical data. The information contained in a data warehouse can include data such as application log files and transaction applications. These tools are useful to analysts because they consolidate large datasets from many sources. Often called a “single source of truth,” a data warehouse allows a company to improve decision making based on historical insights over time. Some types of data warehouses are: 

• Amazon Redshift
• Apache Hive
• Microsoft Azure SQL Database
• Oracle Database
• Oracle Warehouse Builder
• SAP NetWeaver Business Warehouse

Data Analyst Education Requirements

Although it may be possible to get a job in data analytics without a degree, having a bachelor’s degree can help candidates stand out and is often a requirement for many positions. Majoring in data analytics in an undergraduate program is a great place to start but not all universities offer this. Some alternative majors to look into include data science, computer science, applied mathematics or statistics. 

Whatever major you choose, taking courses on statistics, calculus and linear algebra will help you develop crucial skills for your career. Computer science courses with a focus on databases and statistical software will also provide a solid background to draw from. For those that have an idea of what field they’d like to work in, it’s always a good idea to take a course or two in a specific industry like healthcare or finance. 

Obtaining a master’s degree in analytics or a related field will open up more opportunities as well as senior positions. In fact, approximately 50 percent of professionals in the data science and analytics industry hold master’s degrees. Master’s degrees can help data analysts advance their visualization skills, understand how to use data in an ethical way and learn the best practices for data security. 

More on Job Descriptions How to Write a Job Description: Data Driven Results

To help determine what candidates expect, we’ve gathered average data analyst salary information from seven major hiring markets in the United States.

• Austin, TX: $78,469
• Boston, MA: $83,313
• Chicago, IL: $78,462
• Colorado: $77,359
• Los Angeles, CA: $89,517
• New York, NY: $86,392
• Seattle, WA: $83,224

Below are some resources to help you write a job description that will attract candidates with the skills needed to be successful in their role. It includes a data analyst job description template for you to alter and customize so that it includes the necessary responsibilities and requirements while reflecting your unique company culture. 

Company Bio

Use this section to provide a high level overview of your company, culture, perks and benefits, career development opportunities and anything else that will get candidates excited about your company.

Responsibilities

• Collaborate with various stakeholders and teams including product, engineering and finance.
• Provide teams and stakeholders with actionable insights and analysis reports based on data to support decision making efforts.
• Collect data from numerous data sources, clean data and analyze data to identify trends.
• Build and analyze automated dataset dashboards to predict issues before they arise, identify bugs in data and resolve them.
• Support individual team members by creating customizable tabular or visual reports with ad hoc reporting via SQL.
• Communicate and present technical information with non-technical team members and stakeholders.

Requirements

• Bachelor’s degree in computer science, mathematics, finance, economics, statistics or a related field.
• [X] years experience working in technical data analysis, data science, data warehousing in [insert industry] or a related industry.
• Experience with designing reports and dashboards on [insert tools].
• Experience with [insert relevant databases].
• Strong knowledge of [insert coding languages].
• Excellent communication skills including written, verbal and presentation.

Great Companies Need Great People. That's Where We Come In.

We provide IT Staff Augmentation Services!

Business analyst resume.

Objective: • Looking for an exciting career opportunity in a large management consulting firm to contribute in growth of SAP HR practice and gain multi cultural experience working with a professional team.

Career summary: • Two years of SAP consulting experience in solution implementation, maintenance and support of ERP systems using SAP HR module. • Completed full life cycle implementation of SAP-HR module including business process analysis, conceptual design, blueprinting, configuration, testing and production support. • Configuration experience in different HR sub-modules such as Personnel Administration, Organizational Management and payroll accounting. • Excellent Communication, interpersonal skills with strong analytical ability and problem solving capability.

EXPERIENCE:

08/2008 - 07/2009 Confidential , Moscow Business Analyst Responsible for configuration and support of SAP HR upgrade (from v4.6 to ECC 6.0) project including new payroll implementation. The project was implemented in nine CIS countries. The scope of project included, SAP HR Personnel Administration, Organization Management, Time and Payroll (3 countries only). I was part of HR/Payroll team responsible for the implementation of the Kazakhstan Payroll in SAP. • Configured and tested HR and Payroll functionality. The activities included Configuration of personnel administration infotypes, personnel actions, and reason codes, Payroll infotypes such as basic pay, bank details, recurring and one time pay infotypes. • Used LSMW (Legacy Data Migration Workbench) to convert legacy HR data in to new SAP system. • Developed functional specifications for the interfaces and reports. • Configured reports, tested accuracy of earnings and deduction processing in payroll. Configured wage type reporter. • Assisted in creation of test scripts and loaded test scripts in SAP Solution Manager for testing. • Used SAP form editor (PE51) to create Pay slip for Kazakhstan. Created two different views; one for employees and another as a report view for payroll accountant. • Lead the integration testing of applications and coordinated the change requests to manage timing of the transports. • Actively involved in the post go live production support and provided support to the user group during first few payroll runs. Part of the SAP frontline support team to take calls after go-live. Role was to analyze the problems reported by the user, fix it if possible as a part of the change in business process or forward it to the corresponding team responsible.

07/2007 - 08/2008 Confidential , Moscow Functional Analyst Molga is a consulting company specializes in SAP Human Capital solutions implementation in CIS countries. I joined as a functional analyst and gained experience in SAP HR solutions implementation and in developing response to proposals.

07/2007 - 07/2008 Confidential , Moscow Part of SAP HR implementation team at Xerox company, responsible for collecting/updating business requirements, designing new solutions, and configuration of SAP HR Module to meet the business needs. Organization Management: • Created Human Resource Management Organizational Structure. • Configured relationships between objects Organizational Units, Jobs, Positions, Cost centers using simple and detail maintenance methods • Defined attributes such as EE groups/Sub-groups, Personnel Areas/Sub-areas, etc at position level to default data at the time of processing new hire in the system. • Maintained the number ranges for Organizational Units and integrated Organization management module with Personnel administration, and Finance • Involved in Organizational structure data load using SAP best practices delivered toolset. Personnel Administration: • Configured global Enterprise Structure including setting up Company Code, Personnel Area / Sub-area, Employee Group / Sub-group, and Payroll Area. • Configured Global Template for the organization to standardize the data definition and streamline data migration in the event of acquisition and Merger. • Configured Personnel Actions, and personnel administration infotypes such as Planned working hours, basic pay, addresses, and other personal data infotypes. • Defined configuration changes to Screen Header Modification, Infotype Characteristics, maintaining User Groups, Infogroups, etc. • Performed global template fit/gap with countries during localization phases of the project. Test Plans and Documentation: • Prepared test plans and created documentation for testing. Created test scripts for scenario and integration testing. Assisted HR users in execution of test scripts and reported the status to management. Business Process Change Management: • Assisted HR in assessing the change impact due to design of new processes and solutions. This is a type of change management activity where the users had to be explained of the changes to the existing legacy process to the new SAP functionality. Activities included troubleshooting potential errors, gathering requirements, training business unit users on the various activities and tasks they would have to perform in the new system and communicating the user’s issues and concerns to the team. Cutover and Go-live: • Assisted in creating cutover plan. Coordinated the cutover task across teams. Assisted HR in data verification by creating exception report using Ad-hoc queries. Provided user support at go-live.

07/2008 - 08/2008 Confidential , Moscow Part of the SAP HR proposal team. • Responsible for performing fit/gap analysis on the requirements submitted by Volvo. • Analyzed current state legacy system landscape and created solutions in preparation for our response to proposal. • Prepared draft response to proposal for management review.

09/2002 - 07/2007 Moscow State Gorni Universit MS in Computer Science, qualified as system engineer and specialized in �Automated System in Data Processing and Management�. Developed/Executed project and defend the thesis on “Analysis of influence of the risks on efficiency of the investment and project realization”

ADDITIONAL CERTIFICATION: 06/2004 - 07/2004 Institute of Economy of Business Was awarded the qualification of Office-manager

Software: PC: Professional user. Windows, MS Office Application, BPWin, CorelDraw, Enterprise Resource Planning Systems (Microsoft Dynamics, SAP Human Resources) Phoenix 2.0, Navision

Fluent in Russian and English

TRAINING: Training on SAP HR by setting up a new location & mapping the existing HR setup in SAP. This involved the configuration of Personnel administration, and Organizational Management module based on a case study of a large global enterprise. • Set up the Enterprise structure (Personnel Areas, Sub Areas, Employee groups, employee subgroups, and Payroll Areas) • Set up OM data (jobs, positions, organizational units, and their integration with PA) • Customizing and setting up Personnel actions & dynamic actions • Setting up holiday calendars and work schedule rules • Set up screen controls for various infotypes • Set up Pay scale structure and Basic Pay infotype • Configure Features to default data • ASAP methodology and global project approach

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RCC Workforce Operations Analyst

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Key Qualifications

• Extensive knowledge of call center software - Alvaria, with at least one year working in the system
• Multi-channel support experience - including simultaneous chats, email, phone and back office ticketing systems
• Experience producing reports from raw data via Excel or Numbers, Tableau experience preferred
• Excellent analytical and time management skills with ability and willingness to continue learning
• Expertise of contact center metrics, scheduling principles, and operations
• Demonstrates ability to work effectively with multiple levels of business leadership
• Demonstrates ability to work effectively and lead initiatives with global peers and partners
• Exceptional communication skills (verbal and written) with peers and multiple levels of cross functional leadership
• Ability to mentor and motivate peers through complex tasks and projects
• Minimum 1 year experience with creation and development of processes and procedures
• Self-motivated, able to prioritize tasks and resolve issues independently
• Innovative, able to propose creative solutions
• Makes space to listen, learn, and amplify diverse perspectives and experiences
• Actively seeks out opportunities to champion and celebrate inclusion and diversity

Description

Education & experience, additional requirements.