resume summary examples for 911 dispatcher

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911 Dispatcher Resume Examples

Are you interested in becoming a 911 dispatcher? Writing an effective resume can be the first step to obtaining a rewarding career in the field of emergency services. It is essential to include the necessary skills and experience that are needed to succeed as a 911 dispatcher. This blog post will provide a guide on how to create a standout resume for a career in 911 dispatching. Additionally, it will provide examples of resumes that have been written for 911 dispatchers so that you can have an idea of what to include on your resume.

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911 Dispatcher

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am an experienced 911 dispatcher with a strong background in dealing with emergency services, providing support to police and fire departments, and responding to caller inquiries. I have extensive knowledge of emergency protocols and have the necessary skills to provide assistance in high- pressure situations. My communication and problem- solving abilities have enabled me to make efficient decisions in the course of my duties, and I have a proven ability to stay calm and collected under pressure.

Core Skills :

• Strong communication skills
• Ability to work under pressure
• Emergency response protocols
• Problem- solving skills
• Dispatching experience
• Familiarity with computer software

Professional Experience :

911 Dispatcher, ABC Company

• Effectively responded to 911 calls, resolved customer service inquiries, and dispatched services
• Developed effective resolutions to emergency situations and provided assistance to police and fire departments
• Utilized problem- solving skills to assess emergency situations and provide solutions
• Monitored call progress and coordinated with emergency services for optimal response time
• Processed paperwork, recorded calls, and maintained accurate records of dispatched services

Education :

Associate of Applied Science in Emergency Services – ABC University, 2021

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911 Dispatcher Resume with No Experience

Recent college graduate looking to use organizational and problem- solving skills to become an effective 911 Dispatcher. Highly motivated and eager to learn, with excellent interpersonal and communication skills.

• Excellent written and verbal communication
• Ability to remain calm and collected in high- pressure situations
• Knowledge of relevant software and computer systems
• Organizational and problem- solving ability
• Ability to multitask and prioritize tasks
• Knowledge of emergency response procedures
• Attention to detail and accuracy

Responsibilities

• Taking incoming emergency calls and determining the appropriate response
• Dispatching emergency personnel and vehicles to the scene of an emergency
• Tracking emergency vehicles and personnel in order to provide updates to responding personnel
• Maintaining contact with supervisors and other personnel in order to coordinate emergency responses
• Providing callers with medical and other emergency advice
• Gathering and recording data related to emergency calls
• Retrieving and relaying relevant information to emergency personnel
• Assisting with administrative tasks as needed

Experience 0 Years

Level Junior

Education Bachelor’s

911 Dispatcher Resume with 2 Years of Experience

Highly organized and detail- oriented 911 dispatcher with two years of experience responding to emergency calls in a fast- paced environment. Possess excellent communication and problem- solving skills to provide assistance and coordinate with other emergency personnel. Able to remain calm under pressure in high- stress situations and multitask effectively.

• Crisis management
• Emergency protocol
• Event coordination
• Computer literacy
• Problem solving
• Customer service
• Interpersonal communication

Responsibilities :

• Responsible for receiving, analyzing, and responding to emergency calls from the public.
• Coordinating and dispatching the appropriate response personnel and managing the personnel’s arrival and departure.
• Maintaining contact with field units to ensure safety and effectiveness of response.
• Monitoring multiple radio and telephone channels and responding to inquiries or requests for assistance.
• Providing direction and instructions to callers in order to assess their situation and provide the appropriate response.
• Inputting data into computer systems in order to track and monitor calls.
• Documenting all calls and events in detail.
• Keeping up to date on local laws, ordinances, and geographical information.
• Resolving customer service issues and following up with callers.

Experience 2+ Years

911 Dispatcher Resume with 5 Years of Experience

Highly organized and detail- oriented 911 Dispatcher with 5 years of experience in emergency and non- emergency response. Skilled in providing prompt and courteous service while maintaining a professional demeanor when handling stressful situations. Proven ability to effectively prioritize and manage multiple tasks in a fast- paced environment.

• Emergency Response
• Multi- tasking
• Communication
• Problem Solving
• Customer Service
• Respond to emergency and non- emergency calls, accurately assess the situation, and dispatch appropriate services in a timely manner.
• Maintain contact with field units to ensure safety and follow up until the situation is resolved.
• Provide medical advice to callers while they wait for emergency medical services.
• Complete logs, records, and other paperwork necessary for dispatching services.
• Monitor and track field units to ensure rapid response times and proper notifications.
• Provide customer service by answering questions, providing information, and addressing complaints.
• Maintain an updated database of personnel, equipment, and resources.

Experience 5+ Years

Level Senior

911 Dispatcher Resume with 7 Years of Experience

Dedicated 911 dispatcher with 7 years of experience in emergency medical and police dispatching. Demonstrated history of working collaboratively with emergency response personnel to ensure the safety of the public. Highly skilled in emergency protocol, multi- tasking and adapting to different situations. Possesses excellent communication and problem- solving skills.

• Emergency Protocol
• Multi- tasker
• Excellent Communicator
• Problem- solver
• Excellent Customer Service
• Strong Computer Skills
• Receiving emergency calls and dispatching first responders as necessary
• Determining the nature and location of the emergency
• Providing callers with medical advice and pre- arrival instructions
• Maintaining accurate records of calls and dispatches
• Monitoring radio waves and keeping track of response teams
• Assisting with investigations and issuing criminal or civil warrants
• Updating databases with the latest emergency contact information

Experience 7+ Years

911 Dispatcher Resume with 10 Years of Experience

Highly skilled 911 Dispatcher with 10 years of experience providing emergency communication services to the public. Expert in providing rapid response to emergency calls and dispatching responders. Skilled in gathering information quickly and accurately to ensure responders are prepared. Adept at maintaining professional composure in high- pressure situations and handling multiple calls simultaneously.

• Emergency call taking and dispatching
• Decision- making under pressure
• Problem- solving
• Excellent communication skills
• Highly organized
• Handle incoming 911 calls and dispatch first responders in an efficient manner.
• Gather pertinent information from callers, including location and type of emergency.
• Verify caller’s information to ensure accuracy of response.
• Determine the appropriate response team and provide necessary information.
• Monitor radio channels and dispatch necessary personnel to active calls.
• Provide calm and reassuring support to distressed callers.
• Update call logs and maintain detailed records of all calls.
• Maintain a professional and empathetic manner towards callers.
• Follow all safety protocols and ensure compliance with regulations.
• Perform administrative duties, such as data entry, report filing and equipment maintenance.

Experience 10+ Years

Level Senior Manager

Education Master’s

911 Dispatcher Resume with 15 Years of Experience

Accomplished 911 Dispatcher with 15 years of experience in public safety communication. Experienced in a variety of roles and call types including public safety, emergency response, and incident management. Skilled in developing strong working relationships with police, fire, and other emergency services personnel. Focused on providing quality customer service to ensure timely response to emergency calls while demonstrating excellent communication and problem solving skills.

• Strong knowledge of public safety communication systems
• Excellent customer service skills
• Ability to de- escalate stressful situations
• Proficient with Microsoft Office suite
• Knowledge of emergency response protocols
• Ability to multi- task and prioritize calls
• Managed dispatch of police, fire, and medical personnel to emergency calls
• Responded to 911 calls and directed emergency personnel and equipment to proper locations
• Decreased response times for emergency incidents by utilizing effective communication skills
• Developed and maintained close working relationships with police, fire, and emergency personnel
• Provided exceptional customer service to ensure timely response to emergency calls
• Maintained accurate records and logs of all calls and emergency incidents
• Trained other dispatchers on 911 protocols and procedures

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a 911 Dispatcher resume?

If you are looking to become a 911 dispatcher, then you need to have a strong resume that will make you stand out from other candidates. A 911 dispatcher resume should include the following:

• Professional Summary: Include a brief summary that highlights your qualifications and experience.
• Education: List any relevant educational qualifications and certifications.
• Work Experience: List your past 911 dispatcher positions and any other related experience.
• Skills: Highlight your specific skills and abilities that are applicable to the job.
• Communication Skills: Emphasize your excellent communication skills, both verbal and written.
• Call Handling: Showcase your ability to handle high-stress and emergency calls.
• Problem Solving: Display your problem-solving abilities and ability to think on your feet.
• Conflict Resolution: Demonstrate your ability to remain calm and professional in difficult situations.
• Technology Proficiency: Showcase your extensive knowledge of dispatch technology and software.
• Certifications & Licenses: Include any certifications or licenses you possess related to the job.
• Language Proficiency: Include any languages you may be proficient in, if applicable.
• Training: List any training or courses related to the position that you have completed.
• Professional References: Provide at least three professional references that can speak to your qualifications and experience.

What is a good summary for a 911 Dispatcher resume?

A 911 dispatcher resume should begin with a summary that succinctly outlines the key skills, qualifications, and experience of the job seeker. It should include a range of abilities, such as excellent communication skills, multitasking, problem-solving, and the ability to remain calm and professional in difficult situations. It should also have a brief overview of the job seeker’s relevant experience, including any certifications or training that are necessary for the position. Finally, the summary should note the job seeker’s commitment to providing quality service and assistance to those who need it most. With this summary, the job seeker should be well-positioned to make a strong first impression and progress their resume to the next stage of the hiring process.

What is a good objective for a 911 Dispatcher resume?

The job of a 911 dispatcher is highly important and demanding. It requires an individual to be able to remain calm and collected under pressure, while also being able to multi-task and prioritize calls quickly and efficiently. As such, when crafting a resume for this type of job, having a strong objective statement is critical for conveying to a hiring manager that you have the necessary qualifications and skills for the job.

In order to have a successful 911 dispatcher resume objective, the statement should be succinct and to the point, and it should demonstrate to the hiring manager why you are the ideal candidate for the position. Here are some ideas for creating a great objective statement:

• To leverage my previous experience in public safety as a 911 dispatcher, combined with my excellent problem solving, communication, and multitasking skills, in order to provide top-notch emergency services to the citizens of [city].
• Seeking a position as a 911 dispatcher, with an emphasis on providing superior emergency services, utilizing my strong organizational, communication and customer service skills.
• Ambitious professional with the desire to support the community as a 911 dispatcher, utilizing five years of experience in public safety and excellent communication and multitasking skills.

By emphasizing your qualifications and skills in a concise manner, you can make a positive impression on the hiring manager and increase your chances of landing the job. Crafting a strong resume objective can be the difference between you getting a callback for an interview or it getting lost in the pile.

How do you list 911 Dispatcher skills on a resume?

When preparing a resume for a 911 Dispatcher position, it is important to emphasize your skills and experience that are most relevant to the job and match the requirements of the employer. Your resume should demonstrate your ability to effectively handle and prioritize high-pressure calls, as well as your knowledge of applicable laws and regulations.

The following are some important skills to include when listing 911 Dispatcher skills on a resume:

• Exceptional communication and listening skills: As a 911 Dispatcher, you must be able to effectively communicate and listen to callers in order to obtain all of the necessary information.
• Critical thinking and problem-solving skills: You must be able to quickly analyze the situation and make decisions in a fast-paced environment.
• Strong organizational and multitasking skills: You must be able to effectively manage multiple tasks and prioritize calls.
• Stress management skills: As a 911 Dispatcher you will be handling high-pressure calls, so it is important to be able to remain calm and composed during stressful situations.
• Knowledge of applicable laws and regulations: You must have a thorough understanding of local and state laws and regulations pertaining to emergency services.
• Computer proficiency: You must be knowledgeable in the use of the computer system and other software used by the dispatch center.

Including these skills on your resume will demonstrate to potential employers that you are a qualified candidate for the position. Be sure to provide specific examples of how you have used these skills in previous jobs or other experiences.

What skills should I put on my resume for 911 Dispatcher?

When writing a resume for a 911 dispatcher role, there are certain skills that you should highlight in order to increase your chances of being hired. Here are some of the key skills that should be included in your resume:

• Excellent communication and listening skills: As a 911 dispatcher, you need to be able to communicate clearly with callers in order to provide them with the help they need. You must also have good listening skills in order to be able to understand what the caller is saying and provide them with the appropriate response.
• Strong decision-making abilities: You need to be able to quickly assess a situation and make decisions about the best course of action to take. You need to be able to make quick, accurate decisions and act on them quickly.
• Advanced problem-solving skills: You must be able to think on your feet and come up with creative solutions to complex problems. You should be able to analyze the situation and come up with the best solution to the problem.
• Knowledge of emergency procedures: You must be familiar with the different emergency procedures that are necessary to provide the best response to each emergency call. You must also know how to properly document emergency calls and maintain accurate records.
• Ability to work under pressure: As a 911 dispatcher, you will be dealing with a lot of pressure and stress. You must be able to remain calm and focused in order to provide the best response to each call.

By highlighting these key skills on your resume, you will be able to demonstrate to potential employers that you are the ideal candidate for the job.

Key takeaways for an 911 Dispatcher resume

Writing a resume for a 911 dispatcher position can be a challenge given the amount of experience and specialized skills required for the job. However, there are a few key takeaways you should keep in mind to make sure your resume is successful.

First and foremost, highlight your experience with emergency response systems and protocols. This includes any training in handling high-stress situations, understanding emergency codes, and effectively managing communication between multiple parties. Make sure to include any relevant certifications you have received, as this will demonstrate your level of expertise and commitment to the job.

Second, emphasize your communication and interpersonal skills. As a 911 dispatcher, you will be responsible for communicating with callers in an efficient and empathetic manner. Make sure to focus on your ability to listen carefully, give instructions clearly, and remain calm under pressure.

Third, demonstrate your familiarity with the latest technology used in 911 dispatching. Include any knowledge of computer aided dispatch (CAD) systems, radio systems, and mapping systems. Provide concrete examples of how you have used technology to manage situations, and list any software programs you are familiar with.

Finally, outline your certifications and experience in areas such as management, customer service, and first aid. These skills will be essential to your success in the role, and should be included in your resume.

By following these key takeaways, you can create a resume that will clearly demonstrate your qualifications for the role of 911 dispatcher.

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• • Fielded over 10,000 emergency calls in a year with a 98% accuracy rate.
• • Trained 15 new dispatchers, resulting in improved call handling and overall service levels.
• • Implemented a new call-logging system which resulted in 20% more efficient data retrieval.
• • Raised customer satisfaction by 25% within a span of 6 months.
• • Handled over 70 calls daily, resolving healthcare queries and connecting callers with appropriate medical professionals.
• • Initiated outbound customer service campaign, reaching out to 500+ customers.
• • Recipient of 'Agent of the Year' award for exceptional customer service in 2012.
• • Managed an average of 80 calls in a day, providing detailed product information and solutions.
• • Key player in a project aimed at improving call center efficiency boosting team productivity by 15%.

5 Emergency Dispatcher Resume Examples & Guide for 2024

You must demonstrate strong communication skills on your resume. Emergency dispatchers rely heavily on the ability to clearly convey information. Highlight your ability to remain calm under pressure. Your resume should reflect the fortitude necessary to handle emergency situations effectively.

All resume examples in this guide

Resume Guide

Formatting the layout of your emergency dispatcher resume: design, length, and more, detailing your relevant experience on your emergency dispatcher resume, essential emergency dispatcher resume skills.

How to properly list your resume's education and certifications

Summary or objective: maximizing the impact of the top third of your resume

Additional sections to elevate your emergency dispatcher resume, key takeaways.

Emergency Dispatchers may struggle to effectively quantify and showcase their critical role in handling crisis situations on their resumes. Our guide can help by providing actionable strategies for articulating these complex experiences in a concise manner, offering examples of performance metrics, and suggesting powerful keywords that capture their essential skills and accomplishments.

Dive into this guide to uncover:

• Top-tier emergency dispatcher resume samples that have successfully landed candidates in leading companies.
• Strategies to direct recruiters' focus towards your standout experiences, notable achievements, and pivotal skills.
• Guidance on crafting resume sections that align closely with the vast majority of job specifications.
• Insights on harmonizing your emergency dispatcher technical prowess with your distinct personality, setting you apart from the competition.

Recommended reads:

• Retired Police Officer resume
• Volunteer Firefighter resume
• Public Safety Officer resume
• 911 Dispatcher resume
• Entry-Level Police Officer resume

When it comes to the format of your emergency dispatcher resume , you've plenty of opportunities to get creative. But, as a general rule of thumb, there are four simple steps you could integrate into your resume layout.

• If you have plenty of experience, you'd like to showcase, invest in the reverse-chronological resume format . This format focuses on your latest experience items and skills you've learned during your relevant (and recent) jobs.
• Don't go over the two-page limit, when creating your professional emergency dispatcher resume. Curate within it mainly experience and skills that are relevant to the job.
• Make sure your emergency dispatcher resume header includes all of your valid contact information. You could also opt to display your professional portfolio or LinkedIn profile.
• Submit or send out your emergency dispatcher resume as a PDF, so you won't lose its layout and design.

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Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

Make sure your resume is ATS compliant and catches the recruiters' attention by tailoring your experience to the specific job requirements. Quantify and highlight why you're the best candidate for the role on the first page of your resume.

Don't forget to include these six sections on your emergency dispatcher resume:

• A header for your contact details and a summary that highlight your alignment with the emergency dispatcher job you're applying for
• An experience section that explains how you apply your technical and personal skills to deliver successful results
• A skills section that further highlights how your profile matches the job requirements
• An education section that provides your academic background
• An achievements' section that mentions any career highlights that may be impressive, or that you might have missed so far in other resume sections

What recruiters want to see on your resume:

• Relevant Experience : Prior experience in dispatch, crisis management, or similar roles demonstrating familiarity with the demands of the job.
• Communication Skills : Ability to effectively listen, understand, and relay critical information precisely and quickly.
• Problem-Solving Abilities : Capacity to think critically, assess situations rapidly, and make informed decisions under pressure.
• Technical Proficiency : Knowledge of dispatch software, telecommunication systems, and GPS/routing technology.
• Stress Management : Evidence of handling high-stress situations professionally and maintaining composure during emergencies.
• Resume Margins
• How to Use Resume Lines

Showcase your credibility in the resume experience section. For an effective emergency dispatcher resume:

• Highlight measurable achievements.
• Scan the job advert for keywords and integrate them throughout your experience section.
• Emphasize your technical proficiencies and how you've applied them in various roles.
• Keep it simple: mention your responsibility, relevant skills, and the outcomes.
• Use this section to convey your unique value, soft skills, feedback received, and the type of company culture you thrive in.

Top professionals ensure their experience section offers a captivating look at their expertise. Check out our sample emergency dispatcher resumes for guidance.

• Managed emergency calls for a busy metropolitan area, ensuring accurate and timely dispatch of emergency services.
• Coordinated with law enforcement agencies and fire departments to provide critical information during high-stress situations.
• Utilized computer-aided dispatch (CAD) systems to prioritize and assign emergency resources effectively.
• Trained new dispatchers on protocols and procedures, resulting in improved response times and customer satisfaction.
• Developed and maintained detailed logs of all emergency calls and responses for future reference and analysis.
• Responded to emergency calls, gathering essential details to determine appropriate response and dispatching necessary resources promptly.
• Collaborated with medical personnel to provide pre-arrival instructions to callers, assisting in life-saving measures.
• Operated two-way radio systems, maintaining clear and concise communication with field units and other emergency services.
• Assisted in the implementation of a new computer-aided dispatch (CAD) system, streamlining operations and improving efficiency.
• Participated in regular training exercises to enhance emergency response skills and stay up-to-date with evolving protocols.
• Received emergency calls from the public, accurately assessing the situation and dispatching appropriate emergency personnel.
• Maintained constant communication with field units, providing real-time updates and assistance as needed.
• Coordinated with neighboring counties to provide mutual aid during large-scale emergencies, ensuring efficient resource allocation.
• Implemented a new incident tracking system, resulting in improved documentation and information sharing among emergency response teams.
• Assisted in the development of standard operating procedures (SOPs) for emergency dispatch, enhancing overall operational effectiveness.
• Managed high-volume emergency call center, overseeing a team of dispatchers and ensuring smooth operations 24/7.
• Implemented a geolocation software system, enabling faster identification of caller locations and expediting emergency response times.
• Collaborated with emergency medical services to develop a triage protocol, maximizing the efficiency of resource allocation during mass casualty incidents.
• Led cross-departmental training sessions on crisis communications, improving interagency coordination during complex emergency situations.
• Utilized data analytics tools to analyze call patterns and identify areas for process improvement, resulting in a 15% reduction in average response time.
• Handled emergency calls for a diverse urban area, demonstrating calmness and empathy while gathering critical information from distressed callers.
• Coordinated helicopter medevac services, ensuring prompt transport of critically injured patients to specialized medical facilities.
• Assisted in the implementation of a new text-to-911 system, expanding accessibility for individuals with speech or hearing impairments.
• Collaborated with law enforcement agencies to provide real-time intelligence during ongoing incidents, facilitating informed decision-making.
• Received commendation for exceptional performance during a major natural disaster, effectively managing high call volumes and prioritizing response efforts.
• Supervised a team of emergency dispatchers, ensuring adherence to established protocols and maintaining a high level of professionalism.
• Developed and implemented a quality assurance program, conducting regular reviews of recorded calls to identify areas for improvement.
• Collaborated with IT department to upgrade computer-aided dispatch (CAD) software, enhancing system functionality and data accuracy.
• Provided on-the-job training and mentoring to new dispatchers, fostering a cohesive and efficient work environment.
• Coordinated with regional emergency management agencies to develop contingency plans for large-scale events, ensuring effective response and crowd control measures.
• Managed the integration of new technology systems into the emergency dispatch center, increasing operational efficiency and reducing response times.
• Coordinated with multiple agencies during multi-jurisdictional incidents, facilitating seamless communication and resource sharing.
• Developed and implemented a comprehensive training program for emergency call takers, improving their ability to gather critical information quickly.
• Led the transition to a cloud-based computer-aided dispatch (CAD) system, resulting in enhanced data accessibility and system reliability.
• Received recognition for outstanding performance during a hostage situation, effectively coordinating law enforcement response and ensuring a safe resolution.
• Provided emergency medical dispatch (EMD) services, guiding callers through life-saving procedures such as CPR and childbirth delivery.
• Collaborated with healthcare professionals to develop and update emergency medical protocols, ensuring accurate and consistent pre-arrival instructions.
• Assisted in the implementation of a new digital radio system, improving communication clarity and reducing response time delays.
• Coordinated with neighboring counties during major incidents, assisting with resource allocation and mutual aid requests.
• Received commendation for exceptional teamwork and professionalism during a complex multi-agency response to a large-scale industrial fire.
• Managed a team of emergency dispatchers, providing guidance and support in handling high-stress emergency situations.
• Implemented a real-time incident mapping system, allowing for better visualization of emergency incidents and facilitating efficient resource allocation.
• Collaborated with public safety agencies to develop and conduct active shooter training exercises, enhancing preparedness and response capabilities.
• Led the adoption of Next Generation 911 (NG911) technology, enabling the receipt of multimedia emergency communications for improved situational awareness.
• Successfully resolved a critical system outage during a major storm, ensuring uninterrupted emergency services and minimizing impact on the community.
• Responded to emergency calls during high-demand periods, managing multiple incidents simultaneously and allocating resources based on priority.
• Coordinated with air ambulance services to facilitate rapid medical evacuations from remote areas, ensuring timely access to specialized care.
• Developed and delivered training programs on stress management and resilience for dispatchers, promoting mental well-being and reducing burnout rates.
• Implemented a mobile app for field units to provide real-time incident updates, improving situational awareness and coordination.
• Received commendation for outstanding performance and dedication during a prolonged natural disaster response, playing a key role in saving lives and minimizing property damage.

Quantifying impact on your resume

• Add the number of emergency calls you've handled per shift or month, showing your ability to manage high-stress situations efficiently.
• Include the percentage of calls that resulted in successful emergency resolution, demonstrating your problem-solving and decision-making skills.
• List the number of years or months of experience you have using dispatching software and tools, indicating proficiency and technical expertise.
• Mention any reductions in response times during your tenure (in percentages), reflecting your contribution to operational efficiency.
• Report the number of cross-functional teams or departments you've collaborated with, illustrating your team-playing and communication skills.
• Specify how many different types of emergencies (fire, medical, police) you're trained to handle - this portrays versatility and broad knowledge.
• Provide the average caller satisfaction rating you received if available, as this quantifies your customer service excellence.
• Detail the amount of training hours you've completed in relevant areas, which indicates commitment to continuous learning and professional development.

Tips for emergency dispatcher newcomers launching their careers

Lacking extensive experience for that emergency dispatcher role? No worries.

Sometimes, hiring managers go for the unexpected candidate when they see potential.

Here's how to convince them you're the right fit:

• Opt for the functional skill-based or hybrid formats to highlight your unique professional value.
• Always tailor your emergency dispatcher resume to emphasize the most critical requirements, usually listed at the top of the job ad.
• Compensate for limited experience with other relevant sections like achievements, projects, and research.
• In your emergency dispatcher resume objective, pinpoint both your achievements and how you envision your role in the position.
• Can I Leave a Job I was Fired From Off my Resume
• Resume Without Work Experience

Use the SOAR (Situation - Action - Results) method for each of your emergency dispatcher experience bullets. Reflect on specific challenges you've addressed, the actions you took, and the outcomes. This approach also preps you for potential interview questions.

When recruiters review emergency dispatcher resumes, they're looking for a mix of technical know-how and personal attributes.

Technical skills demonstrate your proficiency in specific tools or tasks. They indicate if you're ready to jump into the role or if you'll need extensive training.

On the other hand, soft skills reflect your interpersonal abilities. They show how you'll fit into a team or company culture.

To effectively present these skills on your resume:

• Design a skills section that highlights both your technical and interpersonal strengths.
• Provide examples where you've applied these skills, such as projects or tasks.
• For soft skills, describe situations where they've been crucial to your success.
• Use metrics, like improved efficiency or positive feedback, to validate your skills.

For inspiration, explore the preferred skills of leading emergency dispatcher professionals.

Top skills for your emergency dispatcher resume

Emergency Response Training

Crisis Management

Knowledge of Local Geography

Proficient in Emergency Dispatch Systems and Software

Multitasking

Data Entry Skills

Typing Speed

Basic Medical Knowledge

Proficient in Relevant Laws and Regulations

First Aid and CPR Certification

Communication

Problem-Solving

Decision Making

Stress Management

Active Listening

Attention to Detail

Composure Under Pressure

If the job emphasizes team or organizational culture, dedicate a section of your resume to underscore your strengths and achievements. Top-tier emergency dispatcher candidates also highlight their alignment with a company's values and culture.

How to properly list your resume's education and certifications

Don't underestimate the importance of your resume education section , as it oftentimes helps you further tailor your resume to the job ad.

When writing your education section:

• Include the most relevant degree you have with information about the institution and dates of start and completion;
• If you're in the process of obtaining your degree, include your expected graduation date;
• Consider leaving off degrees that aren't relevant to the job or industry;
• Add bullet points to show how you gained valuable experience relevant for the job in an academic environment.

When describing your resume certifications , always consider their relevancy to the role.

Use the same format to describe them as you will for your education. If you're wondering what are the best certificates for emergency dispatcher roles, check out the list below.

Best certifications to list on your resume

If you're in the process of obtaining a certification listed in the job requirements but haven't completed it yet, be transparent. Mention your ongoing training and the expected completion date. Honesty is always the best policy on a resume.

• Continuing Education on Resume
• Expected Graduation Date Resume

The top third of your emergency dispatcher resume is crucial. It's often the first thing recruiters see and can set the tone for the rest of your application.

Whether you choose a resume summary or a resume objective , make it count. The former is great for showcasing career highlights, while the latter balances your achievements with your future aspirations.

Both should be tailored to the role, as there's no universal approach to crafting the perfect emergency dispatcher summary or objective. Use the examples below as a starting point.

Resume summary and objective examples for a emergency dispatcher resume

• Seasoned Emergency Dispatcher boasting a robust background in law enforcement with over 10 years of experience. Proven history in efficiently coordinating dispatch of emergency services while maintaining composure under pressure. Renowned for implementing technological advancements that increased response times by 15%.
• As a dedicated paramedic with seven years of field experience and a deep understanding of emergency medical procedures, transitioning to an Emergency Dispatcher position promises seamless integration. Expertise in critical incident management coupled with superior communication skills and quick decision-making ability.
• With a decade-long career as a customer service professional in high-stress environments, seeking to leverage my exceptional problem-solving skills and quick-thinking abilities into an Emergency Dispatcher role. Notable experiences include managing diverse situations and ensuring timely service delivery.
• Former Police Officer turned Emergency Dispatcher, offering five years of experience in crisis management. Known for remaining composed during high stress situations and making swift decisions that prioritize public safety. Gained commendation for resolving a city-wide emergency with minimal casualties.
• A highly focused individual looking to commence a career as an Emergency Dispatcher, equipped with a degree in Emergency Management and comprehensive knowledge of emergency response protocols. Aspires to ensure effective communication and coordination during crisis scenarios to facilitate quick resolution and minimize harm.
• An enthusiastic graduate ready to start a career in emergency dispatching, bringing excellent communication skills, proficiency in using dispatch equipment and extensive training in CPR and first aid. Aims to aid in creating a safer community by facilitating effective dispatch of emergency services.

Recruiters often seek candidates who offer more than just the basics.

To stand out, consider adding:

• Interests : Share hobbies or activities that reveal your personality and transferable skills.
• Projects : Highlight innovative work that showcases your expertise.
• Languages : If communication is vital for the role, showcase your linguistic abilities.
• Awards : Feature significant recognitions that underscore your expertise.
• Your resume should be a curated narrative, highlighting your alignment with the role's requirements.
• Strategically position your skills, balancing both technical and interpersonal strengths.
• Be selective in detailing experiences, focusing on relevance and impact.
• Utilize the summary or objective to offer a snapshot of your professional essence.
• Across all sections, prioritize authenticity and clarity, ensuring your resume resonates with the emergency dispatcher role you're eyeing.

Looking to build your own Emergency Dispatcher resume?

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911 Dispatcher resume example

You’re calm and collected in an emergency, yet the thought of creating a resume sends you into a tailspin.

Well, now it’s our turn to help you.

Below, we’ve put together a detailed writing guide packed with top tips and complete with a 911 dispatcher resume example for inspiration.

Resume templates 

911 Dispatcher Resume Example

From the 911 Dispatcher resume example  above, you can see the kind of information your resume will need to include, and the layout you will need to create for an easy-reading experience.

The rest of this guide will show you how to apply this format to your own unique situation, and create a resume that will attract the best employers in your industry.

911 Dispatcher resume layout and format

Formatting is often overlooked when writing resume, but it’s a crucial element of it”s success.

Creating a document that not only looks good, but is easily comprehended, is the key to gaining and holding the attention of busy hiring managers.

Use these formatting tips for best results.

Formatting your resume for success

• Length: Keep your resume to 2 pages or under. You’ve probably heard that recruiters and hiring managers don’t have lots of time to read every resume, so keep yours brief if you want to ensure that they read all of the important info in yours.
• Font & readability : A readable resume is crucial if you want recruiters to see your important skills. Ensure yours is easy to read by using a simple, clear font and breaking up the text with bullet points and short paragraphs.
• Layout & Structure: Hiring managers should be able to skim through your resume easily and pinpoint the information they want quickly. To help them do this, organize the page into clear sections with bold headings and dividing borders. The design should be clutter-free and professional-looking, with a calm color scheme.
• Photos: In the USA adding a photo to your resume is optional – you don’t have to do it, but it can be a nice way to get your personality across.

Quick tip: Achieving a professional look for your resume can be difficult and time-consuming. If you want to create an attractive resume quickly, try our quick-and-easy Resume Builder and use one of their eye-catching resume templates.

Resume layout

When you write your resume , include the sections below.

• Name and contact details – Pop these at the very top to ensure recruiters know how to contact you.
• Resume summary – An eye-catching paragraph which summarizes your most valuable attributes – placed near the top of your resume
• Skills section – A bullet pointed list of your most in-demand skills, enabling recruiters to see your suitability from a glance.
• Work experience – List some or all of your previous jobs in reverse chronological order – voluntary work and college placements can be included if you have no paid experience.
• Education – A summary of your professional training and academic qualifications.
• Additional info – An optional section for anything that may boost your application, such as relevant hobbies and interests

Here’s what to include in each part of your resume.

Contact Details

Make it easy for hiring managers to contact you by adding your contact details to the top of your resume.

Keep this section small to save space and include the following.

• Name and profession title
• Telephone number – Ideally your cell phone so you can answer quickly.
• Location – Add your general location such as LA or New York
• Email address – Use a professional looking one with no nicknames.

You can add a link to your LinkedIn profile if you have one – you do not need to include personal details like date of birth or marital status.

911 Dispatcher Resume Summary

Start your resume with a bang by adding a powerful summary to the top, summarizing your most valuable skills and experience.

This short paragraph is your chance to show recruiters why you are a perfect fit for the job and encourage them to read more of your resume.

How to create a resume summary that will get you noticed:

• Keep it short: Your summary is intended to be a high-level introduction to hook readers’ attention, so keep it brief (4-7 lines) – save the details for later in your resume.
• Tailor to target jobs: Ensure your profile makes an impact by matching it closely to the requirements of the job description, copying as many key terms as possible.
• Avoid using cliches: Recruiters look for facts in resumes, such as hard skills and qualifications – so, leave out the meaningless cliches like “ hard worker who works well in a team and individually “

Example resume summary for 911 Dispatcher

What to include in your 911 dispatcher resume summary.

• Summary of experience: Briefly describe the work you have performed in the past and the contributions you have made to the organizations you have worked for.
• Relevant skills: Incorporate your highly relevant skills for 911 Dispatcher jobs to exhibit your suitability as soon as your resume is opened.
• Qualifications: If your job requires any qualifications such as a professional course or a college degree, mention it briefly in your summary.

Quick tip: Choose from hundreds of pre-written summaries across all industries, and add one to your resume with one-click in our quick-and-easy Resume Builder . All written by recruitment experts and easily tailored to suit your unique skillset and style.

Core skills section

Next, you should create a bullet pointed list of your core skills, formatted into 2-3 columns.

Here, you should focus on including the most important skills or knowledge listed in the job advertisement.

This will instantly prove that you’re an ideal candidate, even if a recruiter only has time to briefly scan your resume.

Best skills for your 911 Dispatcher resume

Prioritizing Emergencies – Managing multiple tasks and calls simultaneously, including prioritizing and responding to emergencies.

Emergency Communication – Communicating effectively with callers and emergency responders, including providing clear and concise information, active listening, and empathetic communication.

Critical Decision Making – Thinking critically and making decisions quickly, including assessing emergency situations and determining appropriate responses.

Geographical Knowledge – Maintaining detailed knowledge of the local geography, including street names, landmarks, and other pertinent information needed to direct emergency responders.

Knowledge of Emergency Protocols – Maintaining detailed knowledge of emergency response protocols and procedures, including understanding the appropriate response to different types of emergencies.

Emergency Dispatch Technologies – Using emergency dispatch systems, including radio communications, computer-aided dispatch (CAD) systems, and other technology tools.

Stress Management – Managing stress and work effectively under pressure, including remaining calm and focused during high-stress situations.

Customer Service – Providing excellent customer service to callers, including interacting with callers, answering questions, and providing support during emergencies.

Information Management – Paying close attention to detail and ensuring accurate information is collected and communicated during emergency situations.

Quick tip: Our quick-and-easy Resume Builder contains thousands of in-demand skills for every profession that can be added to your resume in seconds – saving you time and greatly improving your chances of landing job interviews and getting hired.

Work experience

So, you’ve got the recruiter interested with your catchy summary… Great work.

Now it’s time to show them the impact you make in the workplace by listing out your previous jobs and what you achieved in each one.

If you have tons of experience, you can condense this part down to the last few years – if you are junior, then you should include as much possible (even volunteering and school work placements)

Structuring your jobs

Without a good structure, your job description can look messy and overwhelming to anyone reading them.

Make it easy for recruiters to read your work experience by structuring your roles like this.

Job outline

Each role description should begin with a qucik summary of the job and company, along with how the job fits into the strucuture of the organization.

Key responsibilities

Next, write up a punchy list of your daily duties and responsibilities, using short bullet points.

Describe how you apply your skills and contribute to the running of the employer’s business – highlighting skills which are applicable to your target jobs.

Key achievements

Finish each role by highlighting some impressive achievements you made whilst in the role.

Anything that benefited the employer can be included from making financial savings, to winning new customers.

Quantify your achievements with facts and figures if you can, e.g. “reduced call wait time by 10%”

Example job for 911 Dispatcher resume

Prioritize emergency scenarios/non-emergency calls requesting police, fire, and EMS assistance, for an organization that plans, prepares, communicates, and responds to daily emergencies, large-scale city-wide events, and major disasters.

Key Responsibilities

• Use CAD dispatch systems to receive emergency calls from the public concerning crimes in progress, vehicle collisions, burning buildings, or domestic violence.
• Determine the nature and location of emergencies and dispatch necessary units in accordance with established procedures.
• Transmit and receive messages to and from user agencies via public safety radios, dispatch consoles, 911 telephone lines, data terminals, and other equipment.
• Maintain contact with callers to ascertain information to support responders and take action towards aiding people exposed to danger.

Quick tip: Create impressive job descriptions easily in our quick-and-easy Resume Builder by adding pre-written job phrases for every industry and career stage.

Education section

Near the end of your resume add your education section

Experienced candidates should keep it brief and focus on professional qualifications – and junior candidates can include high school diplomas, college degrees etc.

Additional information

The bottom of your resume is a place to add any “additional info”

Any other info that didn’t fall into any of the previous sections can be added here.

If you have hobbies that are related to your profession or any awards or publications – add them here.

Writing your own 911 Dispatcher resume

A winning 911 Dispatcher resume should look great, read well, and sell your skillset to hiring managers.

If you follow the steps above, you should be able to bag yourself a top job in no time.

And don’t forget you can use our quick-and-easy Resume Builder if you want to save time and ensure your resume contains the very best content.

Good luck with your job search!

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Emergency Dispatcher Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the emergency dispatcher job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Perform interface functions between Shell and the external agencies during a site-wide emergency
• Perform after hour call-outs for personnel
• A dispatch position at the Shell Scotford facility offers dedicated services associated with Emergency Response Dispatching
• Serve as the Emergency contact for Pipelines and Sherwood Marketing Terminal
• Monitor all CCTV cameras and access control alarms
• Receiving emergency calls and obtaining information regarding the emergencies
• Prioritize calls for service and manpower allocation
• Provide pre-arrival medical instructions during medical emergencies including CPR, obstructed airway, bleeding, stroke, diabetic issues, childbirth, etc
• Enter data into computer regarding emergency and non-emergency calls for service, criminal complaints, and service calls
• May train and direct student or temporary employees; may participate in training new employees
• Monitor 16 radio channels including 3 on campus for fire prevention, Campus Environment & Operations, and Residence Services Security
• Prepare documents for criminal proceedings including but not limited to: criminal complaints, commitments to county jail, and bonds
• Operate Emergency Mass Notification System equipment and tornado sirens
• Conduct a variety of queries (including but not limited to: vehicle registration, drivers license, criminal history, and local records checks) and compiles reports from computer files
• Establish and maintain tactful, courteous, and effective working relationships with those contacted in the course of work, including the general public
• Work in a team-based environment and achieve common goals
• Analyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safety
• Updates computer files and performs other clerical functions and tasks as directed
• Operate computer-aided dispatch (CAD) system with sufficient speed and accuracy to document field activity and create calls for service within response criteria guidelines
• Perform with a high standard of customer service, professional conduct, and civic responsibility
• Work in a highly structured environment where all communications are recorded or documented and reviewed as public record
• Knowledge of Emergency Dispatching Services
• Knowledge of the Operation and Equipment in a Dispatching Organization
• Perform basic mathematics (e.g. add, subtract, multiply, and divide whole numbers, fractions, and decimals, and to calculate percentages)
• Make sound decisions using all available information
• Ability to interpret, analyze and elicit information, determine appropriate action(s) and give verbal and written instructions
• Recognize threatening and unusual conditions and take appropriate actions
• Speak clearly and concisely over the radio and telephone
• Operate two-way radio and telephone equipment
• Simultaneously attend and respond to competing auditory messages
• Multi-tasking in a controlled, effective manner while working under stress

6 Emergency Dispatcher resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, emergency medical dispatcher resume examples & samples.

• High graduation or equivalent
• 2 years full-time employment or military service, including minimum of 9 months as emergency services communicator/dispatcher
• Ability to collect pertinent information from callers and disseminate that information responding units or agencies
• Maintain CAD records of all responses and services provided by EMS
• Provide pre-arrival emergency medical instructions when needed
• Ability to multi-task and work cooperatively with others

Emergency Dispatcher Resume Examples & Samples

• Dispatching the appropriate emergency service to the location of the incident
• Transmit necessary information to field personnel via radio or telephone communication systems
• Have knowledge of the standard radio and telephone communications receiving and transmitting equipment
• Analyze situations quickly and make sound decisions in emergency and routine situations
• Work in a fast-paced environment and be able to work under pressure
• Possess good hearing and vision (including color vision) appropriate for call-taking/dispatching functions
• Demonstrated an excellent attendance record
• Site radio systems
• Emergency Siren System
• Allocates EMS resources properly as the need arises by application of appropriate decision making rules, approved protocols, and established processes
• Candidates should be able to function well in a high stress environment while responding to a large volume of telephone and/or radio calls in an efficient and courteous manner
• Possess excellent written and verbal skills essential for effective communication with patients, medical personnel, co-workers, and clients
• Maintain a high level of expertise in the use of radio communications and system control procedures to ensure proper dispatching of ground units in an unbiased and professional manner
• Responsible for complete and accurate data entry for all service requests
• Must pass several competency tests during training, including medical terminology and Emergency Medical Dispatcher certification, which may require studying time outside of work

Emergency Services Dispatcher Resume Examples & Samples

• Temporary Duty Travel (TDY) is 5 percent
• Skill Performing Office Automation Duties
• It is your responsibility to verify that information entered, uploaded, or faxed (i.e., resume) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan. Faxed documents must be completely transmitted by 11:59p.m. Eastern Standard Time on the closing date of the announcement
• Best Qualified. Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements for the announced position
• Highly Qualified. Candidates in this category possess good skills and experience above the minimum requirements for the announced position
• Qualified. Candidates in this category meet the minimum experience requirements for the announced position

Emergency Medical Services Dispatcher Resume Examples & Samples

• Answer requests for emergency medical service utilizing provided Medical Priority Dispatch System (MPDS) cards / ProQA for proper prioritization and pre-arrival instructions
• Adheres to NAEMD guidelines
• Post units following the Deployment Monitor in an expedient manner
• Takes requests and dispatches the appropriate resources following approved policies and procedures
• Maintain accurate records for ambulances
• Ensures scheduled transports are handled in a coordinated and timely manner
• Recommend changes to improve service, better clarify policies or procedures and any other matters that may occur as appropriate
• Participate in all required safety and back-up drills
• Current certification as a NYS Certified Paramedic or EMT, required
• Current AHA Healthcare Provider CPR card, required
• Successful completion of the Select Advantage 911 Dispatch and CritiCall, prior to hire
• Successful completion of NSLIJ CEMS training program within 3 months of hire, required
• Successful completion of the NAEMD Emergency Medical Dispatcher (EMD) certification within in 3 months of hire required
• Knowledge of all CEMS Policies and Procedures, Command & Control Standard Operating Guidelines and System Status Management/Plans within 3 months of hire required
• Excellent verbal, written, and interpersonal communications skills required

Emergency Med Dispatcher Resume Examples & Samples

• State of Missouri EMT-B preferred
• Emergency Medical Dispatch (EMD) certified by NAED within 90 days of hire
• Emergency Telecommunicator Course (ETC) or successful completion during initial orientation
• One year of experience in a public safety emergency communication center and one year experience as a field provider preferred
• Working knowledge of general communication center policies and procedures
• Ability to function as a team member within the department
• General map knowledge of primary EMS coverage areas
• Proficiency with call-creation of emergency and non-emergency incidents
• Patience, emotional stability, and the ability to work in high stress situations are required
• Works indoors with adequate temperatures, ventilation, and lighting
• Must be able to sit or stand for long periods throughout the workday, with intermittent period of walking, bending, twisting, and reaching
• Dexterity ranges from simple coordinated movements of fingers/hand, feet/legs, and torso
• Sedentary work, with occasional lifting/carrying objects of 25 lbs
• Must be able to mentally and physically react quickly to emergency situations
• Specific vision abilities required by this job include close, normal color, peripheral vision, and the ability to adjust focus
• Equipment used: radio and CAD consoles, computer including word processing/paging/screening and other dispatch related software, various printers, digital logging systems, headset-telephone system, copy machine, and fax machine

Emergency Services Dispatcher Supervisor Resume Examples & Samples

• Trains or oversees training of new employees
• Develop internal Emergency Services weekly and monthly training and continuing organizational education for the work center
• Maintain positive and constructive written and oral communication skills at all times
• Performs other duties or assignments as required
• 15 years’ experience in as a Police or Fire and Emergency Medical Call Center dispatcher preferred. Have the ability to communicate clear, concise and effective messages with a very diverse customer base. Experience with Fire, Medical and/or Police emergency response required. Applicant must have a demonstrated knowledge of communication center policies and procedures, a demonstrated history of leading teams as well as a thorough understanding on how to read a map of primary emergency service coverage areas. Proficiency with call creation of emergency and non-emergency incidents

Emergency Medical Technician / Dispatcher P&F Resume Examples & Samples

• Graduation from high school or possession of a GED
• Successful completion of an Emergency Medical Technician (EMT) course
• Must be certified by the State of Minnesota EMSRB as an EMT or Paramedic
• Must be certified by the International Academy of Emergency Dispatch as an EMD within six months from the date of hire
• Must have a valid driver’s license or state equivalent and must have a satisfactory driving record including no more than two moving violations in the past three years of licensure
• Must complete an Emergency Vehicle Operations Course (EVOC) or National Safety Council Defensive Driving Course as designated by Hennepin EMS—post hire
• Must qualify for and maintain a Hennepin County motor vehicle operators permit—post hire
• One (1) year of full-time paid employment experience in public safety dispatching within the past five (5) years
• One (1) year of current paid employment with a public safety agency or emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation—using System Status Management (SSM), flexible-dynamic deployment models
• Receive, interrogate, analyze, prioritize and transmit emergency and non-emergency communications by radio, telephone, or computer in order to coordinate emergency and non-emergency response for Kent State University and other public safety forces; dispatches police, fire and/or emergency medical services
• Maintain computer and paper files to ensure compliance with state and federal requirements
• Monitor 16 radio channels including 3 on campus for fire prevention, Campus Environment & Operations, and Residence Services Security
• Monitor, process, and prioritize alarm system signals and take appropriate action
• Operate TTY equipment as required by the Americans with Disability Act
• Perform duties, and is sworn in as a Deputy Clerk of Courts (e.g. accepts money from bonds posted, witnesses sworn statements)
• Initiate inquiries and generate reports from computer files
• Issue and check in keys for KSU property
• Perform a variety of special projects
• Personal computer applications (i.e. MS Office Suite) and other applicable software *
• Emergency equipment, security and protection systems *
• Interpersonal and written communication to effectively, efficiently, and professionally interact with University personnel and public in person and over the telephone, radio and computer-aided dispatch *
• Multi-tasking in a controlled, effective manner while working under stress *
• Ability to interpret, analyze and elicit information, determine appropriate action(s) and give verbal and written instructions *
• Speak clearly and concisely over the radio and telephone *
• Operate two-way radio and telephone equipment *
• Simultaneously attend and respond to competing auditory messages *
• Recognize threatening and unusual conditions and take appropriate actions *
• Coordinate and process large scale, complex operations in a stressful environment *
• Sustain operational procedures during times of extreme emotional stress *
• Exercise discretion in distributing and receiving information of a confidential and sensitive nature *
• Make sound decisions using all available information *
• Prioritize and classify information according to established methods *
• Perform basic mathematics (e.g. add, subtract, multiply, and divide whole numbers, fractions, and decimals, and to calculate percentages) *
• Read, interpret and communicate map and related directions *
• Develop and maintain cooperative working relationships with co-workers and the public *

EMS Ground Transport Dispatcher Emergency Medical Services Orlando Resume Examples & Samples

• Graduate of EMT program with prior dispatch experience, OR
• Graduate of Paramedic program
• 3-5 years pre-hosp or ED experience
• Telephone and radio communication skills
• Associate’s Degree in health care related field (Preferred)
• Dispatch or transfer center experience (Preferred)
• SunPort, Cerner, RightCAD and NICE systems, GPS tracking (Preferred)
• Current, active license in State of Florida as an Emergency Medical Technician (EMT) or a Paramedic
• Valid Class “E” Florida Driver License and driving record in accordance with Florida Hospital policy
• CEVO/EVOC (Commercial Emergency Vehicle Operator/Emergency Vehicle Operations Course) certification
• Basic Life Support (BLS)

Emergency Services Dispatcher Viii-west Lafayette Resume Examples & Samples

• Three years of strong computer use with a variety of software
• Must have a demonstrated consistent use of good judgment
• Ability to handle highly confidential information, using discretion at all times and work effectively under stressful situations
• Must act in a professional manner with the ability to exercise tact and diplomacy as needed to provide support to a diverse work group and customer base
• Excellent listening and comprehension skills
• Ability to be assertive when needed
• Ability to work in a fast paced environment with the ability to multi-task several job responsible at one time
• Ability to work independently as well as in team environment
• Ability to obtain and hold certification in Indiana Data and Communications System (IDACS), the National Crime Information Center (NCIC), Criminal Justice Information Security Regulations (CJIS) and Emergency Medical Dispatch (EMD)
• Cognitive map reading ability and the ability to perform multiple tasks in a proficient manner
• Must have a good working knowledge and a high level of proficiency with Windows based operations such as Microsoft Word, Excel and Outlook
• Ability to type with a high level of accuracy
• Ability to lift and carry up to 10 lbs. frequently, and up to 20 lbs. occasionally

Related Job Titles

911 Dispatcher Resume Samples

A 911 Dispatcher is basically a computer or telephone or radio operator who connects people with emergency services like fire, police or medical services. To handle these coordinating processes the 911 Dispatcher Resume gives a list of some common activities like – taking responsibility of handling multiple channels of communication, handling crisis management and dealing with people who are overwhelmed or terrified; creating and copying files, processing legal violations , operating and monitoring alarm systems; and relaying crucial information with co-workers to handle emergency services.

Employers look for candidates depicting these skills – experience in handling and communicating emergency problems, ability to understand the received message and provide clear instructions, proficiency in reading maps, ability to advise people on how to manage the emergencies, proficiency in CAD dispatch programs , and knowledge of managing multiple phone lines. While formal education is not needed, most of the resumes display an emergency training course completion certificate.

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911 Dispatcher Resume

Summary : Enthusiastic, fast learner skilled in customer service and dealing with difficult people. I have 25 1/2 years working as a 911 Dispatcher for Lewis County. I have worked in many capacities to include: Training Officer, Lead Dispatcher and Public Education Officer. I have worked as a Reserve Deputy for LCSO and Reserve Police Officer for Centralia PD. Also worked as a records person and was the first CSO at Centralia PD.

Skills : MS Office Applications (10+ Years), Multi-Tasking (10+ Years), Multi-Line Phone System (10+ Years), Office Equipment (10+ Years), Customer Service (10+ Years), Filing (10+ Years), Data Entry (10+ Years), Detail Oriented (10+ Years)

Description :

• Receives, logs, and prioritizes incoming emergency and non-emergency calls for service.
• Provides assistance, information, and/or instructions to callers; directs and transfers calls to other State agencies as required.
• Dispatches and maintains communication with police, fire, and/or emergency medical services personnel; monitors the location and status of field personnel.
• Responds to inquiries from emergency response personnel; provides directions to incident scenes; logs the arrival time of responders and/or aid apparatus.
• Coordinates response activities with outside agencies, public works personnel, search and rescue services, coroners, mortuaries, chaplains, towing companies, and/or other relevant parties.
• Receives and responds to information from alarm companies regarding commercial and residential properties; monitors County alarm systems; dispatches appropriate response personnel.
• Researches and provides information to law enforcement personnel regarding persons, vehicles, criminal histories, warrants, protection orders, and/or stolen property.
• Enters information into the Washington Crime Information Computer (WACIC) and National Crime Information Computer (NCIC) systems in relation to missing persons, runaways, protection orders, stolen items, and vehicles.

E911 Dispatcher Resume

Headline : Recognized for providing a therapeutic approach to de-escalate problem behaviors. Known for adapting to various work settings and providing a quality performance. Also, recognized as a supportive, hardworking, and reliable team member by colleagues.

Skills : Speak three languages: English, Spanish, Brazilian Portuguese (Beginner)

• Question callers to determine their locations, and the nature of their problems to determine type of response needed.
• Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
• Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
• Record details of calls, dispatches, and messages.
• Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
• Maintain access to, and security of, highly sensitive materials.
• Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.

911 Dispatcher/Corrections Officer Resume

Summary : To be a part of a dynamic team whose goals include maintaining high standards of excellence and a positive work atmosphere. I would like to begin a rewarding and successful career in which my communication skills, people skills, and attention to detail will be put to use.

Skills : Microsoft office, Customer service, Time management,Confidentiality Dispatching skills, Telephone operation

• Receive all 911 telephone or public emergency calls, coordinating emergency responses, and providing logistical support to multiple incidents.
• Performing public safety dispatching or closely related work such as working at a complex, multi-jurisdictional, all-risk incidents at a regional dispatch center and supporting law enforcement, medical, search and rescue, intelligence, and other emergency and non-emergency service functions.
• Respond to requests for services, incidents, accidents, alarms by evaluating and prioritizing type, location, and severity.
• Operate a multi-frequency, multi-agency radio console including paging and simulcast functions.
• Perform general communications center duties including file maintenance, typing, data entry, and processing a high volume of telephone calls.
• Operate numerous computer application/systems, including a complex law enforcement network.
• Safeguard confidential and law enforcement sensitive information, process law enforcement paperwork, compile court documents, and maintain detailed computerized logs.

Detention Officer/911 Dispatcher Resume

Objective : Motivated, multi-faceted Army veteran with multiple deployments and a successful track record of personnel and property management. Talent for quickly learning new responsibilities and leading groups. Diplomatic and tactful with professionals and non-professionals at all levels. Flexible and versatile - able to maintain a sense of urgency and focus under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences.

Skills : Microsoft office, Excel, Spreadsheet, and Outlook.

• Received 911 calls and dispatched required entities to include Fire, EMS, Police and other emergency personnel support for the whole county.
• Answer multi-line telephone, dispatched units via radio, kept accurate call records, and performed pre-arrival medical directions.
• Effectively communicated with callers on a daily basis with all types of high stress, life or death situations.
• Prepared hand-written call log that provides an extremely detailed and accurate written statement of events and times for every incident and all run reports for all agencies used.
• Maintained current Emergency Medical Dispatcher and CPR/AED Certifications.
• HIPAA Education as well as under strict patient and caller privacy standards.
• Daily use of computer software systems that are used for word processing, mapping, cell phone pinging, vehicle tracking, and giving life-saving medical instruction.

Communications Operator (911 Dispatcher) Resume

Headline : Seeking a clerical position where I can utilize my skills and work experience to improve efficiency within a respectable organization.

Skills : Ability To Perform Tasks Well In High Stress Situations/Calm Under Pressure, Natural Leader, Crisis Communication, Can Work In A Fast Paced Environment, Productivity And Efficiency, Customer Service And Interpersonal Skills, Excellent Multi-tasking Skills, Superior Verbal And Written Communication (10+ Years)

• Performed a full range of radio and telephone operational duties.
• Processed and prioritized incoming calls for police, fire and EMS assistance.
• Lead and trained co-workers to perform tasks.
• Used a computer-aided dispatch system, received emergency calls from the public requesting police, fire, medical or other emergency services.
• Determined the nature and location of the emergency; determined priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures.
• Received and processed 911 emergency calls, maintained contact with all units on assignment, maintained status and location of police and fire units.
• Monitored direct emergency alarms, answer non-emergency calls for assistance.
• Entered, updated and retrieved information from a variety of computer systems.
• Received requests for information regarding vehicle registration, driving records and warrants, and provided pertinent data.

Objective : Looking forward to a career in an organization where I can use my Diverse Skills, Knowledge and Efforts to add value to the organization. Eager to contribute my creativity and hard work towards the success of the organization. I learn fast, love interacting with people and I'm always committed to completing any tasks given.

Skills : can type 100 wpm 0r over (4 years)

• Operated and maintained mobile dispatch vehicles and equipment.
• Recorded details of calls, dispatches, and messages.
• Questioned callers to determine their locations and the nature of their problems in order to determine the type of response needed.
• Entered, updated and retrieved information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
• Determined response requirements and relative priorities of situations and dispatched units in accordance with established procedures.
• Provided emergency medical instructions to callers.
• Learned material and passed required tests for certification.
• Received incoming telephone and alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hour's calls for departments within a city.
• Maintained access to, and security of, highly sensitive materials.

Summary : Customer service specialist, with focus in the fields of law enforcement, social services and telecommunications. - Excellent multi-tasking, organizational, decision making, and problem resolutions skills.

Skills : cna, home health, dispatcher

• Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.
• Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.

Objective : An interesting position in an established organization where my administrative and human service skills can be best utilized to assist others while affording room for personal growth in a known career path.

Skills : General Office Skills (10+ years), Dog owner (10+ years)

• Answered telephone calls and routed them to different areas of the company to the proper person or agency.
• Call taking and obtaining personal and confidential information for a specific person and their specific crisis at that time.
• Maintained a personal and professional relationship with the community and law enforcement as well as emergency services.
• Dispatched Police, Fire and EMS to designated areas of the county as well as surrounding counties for emergency purposes.
• Maintained an open line of communication for the proper agency to ensure the safety of all responders.
• Accomplishments I successfully completed all training requirements to safely and effectively operate multiple switchboards within the call center.
• Completed training to dispatch to many of the municipalities within York County.
• Aided callers in dealing with crisis situations while waiting for emergency responders, gave instructions and dispatched the appropriate personnel to the crisis.

Objective : Very confident with the skills I have acquired in Communications, dealing with the public, and computer use. Enjoy helping the public and very eager to learn. look forward to this opportunity and very excited to grow and learn with your company.

Skills : Microsoft Office (10+ Years), Palantir, Photoshop, Ikena, Adobe (2 Years), Open Source Search Tools: Accurint, TLO, Clear, Spokeo, Piple, Neustar (3 Years), PhotoDNA (3 Years), Exif Tool Graphic User Interface (GUI), Hash Calc (3 Years), ArcGIS Mapping, PowerArchiver, WinRar (3 Years)

• Gathered, classified and supplemented essential information from the caller and entered into the Computer Aided Dispatch (CAD) system.
• Operated CAD console with three computer terminals and mapping program.
• Received calls from fire and rescue radio to dispatch police and fire and rescue units.
• Monitored and controlled numerous public safety resources and emergency services through Fairfax County.
• Obtained and entered data from the Virginia Criminal Information Network (VCIN) and National Crime Information Center (NCIC) data file.
• Operated a CAD console equipped with multiple computer terminals.
• Professionally handled incoming request from customers and ensured issues were resolved both promptly and thoroughly.
• Condensed large amounts of information into readable, sensibly typed remarks in a timely manner and have the ability to recall numerous acronyms and codes essential to appropriate call processing.

Objective : To obtain a challenging position where can utilize my skills and experience in designing and drafting and apply my technical knowledge. Has Experience with computers and Computer programs.

Skills : Autocad (10+ Years), Delivery Driver (4 Years), Sales & Marketing (2 Years), Military (9 Years)

• Makes recommendations concerning the maintenance or replace equipment to ensure state of the art equipment is requested and procured when needed.
• Maintains constant liaison with the scene command to include: fire officials, fire stations, police, medical, and any other unit control centers involved.
• Provides emergency 911-call talking and dispatching services.
• Determines the nature of the emergency in accordance with established guidelines.
• Determines the response agency and services to be rendered based upon the 911 call received, and dispatches the correct emergency forces based upon the information received and 911 center checklists.
• Maintains constant liaison with the scene of the emergency to include: fire officials, fire stations, police, medical, and any other unit control centers involved with the emergency until official termination of the incident.
• Monitors various emergency radios, including police, medical and mutual aid frequencies, and provides information to the senior fire official.
• Transmits and/or relays requests for mutual aid through other Public Safety Answering Points within the local area and transmits theses requests to/from the senior fire official.
• Transfers callers to the proper agency as requested, and dispatches a variety of emergency responders, including police, fire, rescue or hazardous materials units, to determine the response forces required.

Headline : Management experience in the retail field, with a very strong work ethic. work hard and expect others around me to do the same. Easily communicate with strangers, and motivate employees and acquaintances with positive encouragement and praise.

Skills : Microsoft Word (10+ years), Microsoft Excel (10+ years), Microsoft Powerpoint (10+ years)

• Managed emergency and non-emergency calls for 7 local agencies.
• Dispatched law enforcement and other emergency services required per information gathered from callers.
• Assisted law enforcement officers during traffic stops by verifying driver license status, insurance status, and verifying outstanding warrants status.
• Entered new warrants and stolen vehicle/gun in national database.
• Documented any interaction with the public either via phone or in person.
• Printed reports for Deputies and Highway Patrol Officers.
• Assisted training new dispatchers on required job requirements by law.

Headline : I have strong administrative clerical, office skills as well as excellent people skills. I have high learning capacity and am open to new opportunities. I have worked in many high stress scenarios and am able to problem solve and can defuse difficult, dangerous situations. I have strong communication and supervisory skills. I have a strong medical history in EMS and as a medical technician.

Skills : Proficient with Microsoft Suite, Outstanding with customer service, Punctual and very dependable

• Determine the nature and location of the emergency; determine priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures.
• Receive and process 911 emergency calls, maintain contact with all units on assignment, maintain status and location of police and fire units.
• Monitor direct emergency alarms, answer non-emergency calls for assistance.
• Enter, update and retrieve information from a variety of computer systems.
• Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data.
• Monitor several complex public safety radio frequencies.
• Operate a variety of communications equipment, including radio consoles, telephones, and computer systems.

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Emergency Dispatcher Resume Examples and Templates

This page provides you with Emergency Dispatcher resume samples to use to create your own resume with our easy-to-use resume builder . Below you'll find our how-to section that will guide you through each section of a Emergency Dispatcher resume.

How to Write a Emergency Dispatcher Resume?

To write a professional Emergency Dispatcher resume, follow these steps:

• Select the right Emergency Dispatcher resume template.
• Write a professional summary at the top explaining your Emergency Dispatcher’s experience and achievements.
• Follow the STAR method while writing your Emergency Dispatcher resume’s work experience. Show what you were responsible for and what you achieved as an Emergency Dispatcher.
• List your top Emergency Dispatcher skills in a separate skills section.

How to Write Your Emergency Dispatcher Resume Header?

Write the perfect Emergency Dispatcher resume header by:

• Adding your full name at the top of the header.
• Add a photo to your resume if you are applying for jobs outside of the US. For applying to jobs within the US, avoid adding photo to your resume header.
• Add your current Emergency Dispatcher to the header to show relevance.
• Add your current city, your phone number and a professional email address.
• Finally, add a link to your portfolio to the Emergency Dispatcher resume header. If there’s no portfolio link to add, consider adding a link to your LinkedIn profile instead.
• Bad Emergency Dispatcher Resume Example - Header Section

Caroline 682 Fifth St. South Plainfield, NJ 07080 Marital Status: Married, email: [email protected]

• Good Emergency Dispatcher Resume Example - Header Section

Caroline Mendez, Plainfield, NJ, Phone number: +1-555-555-5555, Link: linkedin/in/johndoe

Make sure to add a professional looking email address while writing your resume header. Let’s assume your name is John Doe - here is a formula you can use to create email addresses:

• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]

For a Emergency Dispatcher email, we recommend you either go with a custom domain name ( [email protected] ) or select a very reputed email provider (Gmail or Outlook).

How to Write a Professional Emergency Dispatcher Resume Summary?

Use this template to write the best Emergency Dispatcher resume summary: Emergency Dispatcher with [number of years] experience of [top 2-3 skills]. Achieved [top achievement]. Expert at [X], [Y] and [Z].

• Example Summary for a Emergency Dispatcher Resume

As an experienced Emergency Dispatcher with a track record of success, I have proven expertise in managing all communications traffic in and out of NYC with a courteous and professional demeanor. I possess exceptional skills in accurately recording and detailing information for every call, ensuring complete customer satisfaction while notifying appropriate personnel of call. My extensive knowledge and skills in emergency response, crisis management, and multitasking enables me to excel in high-pressure situations.

• Emergency Dispatcher Resume Summary Example

An Emergency Dispatcher adept at performing accurate data entry and data updates to ensure up-to-date information is available for emergency response. I have a deep understanding of the importance of verifying jurisdictions in case of emergency dispatch, and I am confident in my ability to effectively call various authorities to obtain this information. With strong attention to detail, exceptional communication, and critical thinking skills, I am committed to providing top-quality emergency dispatch services in any situation.

How to Write a Emergency Dispatcher Resume Experience Section?

Here’s how you can write a job winning Emergency Dispatcher resume experience section:

• Write your Emergency Dispatcher work experience in a reverse chronological order.
• Use bullets instead of paragraphs to explain your Emergency Dispatcher work experience.
• While describing your work experience focus on highlighting what you did and the impact you made (you can use numbers to describe your success as a Emergency Dispatcher).
• Use action verbs in your bullet points.

Emergency Dispatcher Resume Example

Emergency Dispatcher

• Keep all EOC reference material up-to-date plus responsible for routine tests verifying accuracy of data and simulated drills.
• Ensure phone lines from all locations are properly routed to the EOC after hours.
• Assist training of new or temporary Duty Operators.
• Publish detailed reports documenting every incoming and outgoing call per shift. Make timely notifications and accurately record data in accordance with requirements.
• Ensures health and safety is the number one goal by following policies, processes, and acting in a safe manner at all times.
• Receive and manage all communications traffic in and out of NYC during assigned shift in a courteous and professional manner.
• Record accurate and detailed information regarding the nature of every call notifying appropriate personnel of call ensuring complete customer satisfaction.
• Answered requests from emergency personnel for information regarding vehicle registration, driving records, and warranted, provided pertinent data, often working with other districts, courts, and interoffice personnel.
• Monitored public safety radio frequencies and operated a variety of communications equipment, including radio consoles, telephones, and computer systems.
• Using a computer-aided dispatch system, received emergency calls determining the nature and location of the emergency; prioritized and dispatched police, fire, ambulance or other emergency units in accordance with established procedures.
• Monitored direct emergency alarms answered non-emergency calls for assistance and handled accordingly. Entered, updated, and retrieved information from a variety of computer systems.
• Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
• Manage large amounts of incoming calls or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for the national park and relaying it to the appropriate individuals or groups.
• Perform data entry and data update operations.
• call various authorities to verify jurisdictions in case of emergency dispatch.
• Transfer calls to other departments or supervisors.
• Dispatching authorities for various degrees emergencies.
• Communicate with Dispatch for Police, Fire, and Medical emergencies consistently and at a high-volume pace.

Non Emergency Dispatcher Resume Example

Non Emergency Dispatcher

• Monitoring alarms ON/OFF. Request for Departments to be opened.
• Emergency calls info received through accessing RCIC/RCIT.
• Recieve Work Orders via online or phone. Send to appropriate Maintenance departments.
• 911 emergency dispatcher received calls from various departments for various request.

Top Emergency Dispatcher Resume Skills for 2023

• Multitasking
• Communication
• Critical thinking
• Decision-making
• Problem-solving
• Attention to detail
• Time management
• Active listening
• Stress management
• Adaptability
• Organization
• Resourcefulness
• Customer service
• Conflict resolution
• Prioritization
• Emergency response
• Interpersonal
• Dispatching
• Crisis management

How Long Should my Emergency Dispatcher Resume be?

Your Emergency Dispatcher resume length should be less than one or two pages maximum. Unless you have more than 25 years of experience, any resume that’s more than two pages would appear to be too long and risk getting rejected.

On an average, for Emergency Dispatcher, we see most resumes have a length of 2. And, that’s why we advise you to keep the resume length appropriate to not get rejected.

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5 Amazing 911 dispatcher Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, 911 dispatcher: resume samples & writing guide, cecil taylor, employment history.

• Follow established protocols and procedures
• Respond to inquiries and requests for information
• Provide pre-arrival instructions to callers
• Collaborate with other emergency services personnel
• Monitor and dispatch appropriate emergency personnel and resources
• Monitor multiple communication systems simultaneously
• Provide callers with appropriate emergency assistance and resources

Do you already have a resume? Use our PDF converter and edit your resume.

Andrew Ingram

• Maintain contact with callers until emergency personnel arrive
• Answer emergency and non-emergency calls in a professional and timely manner
• Identify the nature of the call and determine the appropriate response

Norman Roberts

• Accurately document all calls and related information
• Provide support to first responders in the field
• Update and maintain call records and databases

Earl Ingram

• Remain calm and composed in stressful situations

Not in love with this template? Browse our full library of resume templates

Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

911 dispatcher Job Descriptions; Explained

If you're applying for an 911 dispatcher position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

911 dispatcher

• Discuss work problems or grievances with union representatives. 
• Perform clerical duties such as typing, proofreading, and sorting mail.ne, mobile, person-to-person, and emergency calls.
• Answer emergency calls
• Log all calls and get monthly totals
• Emergency and non-emergency police and medical dispatching.
• Receive, interpret, record and dispatch calls according to set guidelines. 
• Providing citizens with the best solution to problems. 
• Acquiring an understanding of laws and codes at the city, county, state and federal level.
• Answered and listened to all 911 calls. 
• Prioritized all calls.
• Transmitted information to responding officers through a radio.
• Sent the proper first responders to the correct location. 
• Ensured officer safety. 
• Communicate with co-workers and other agencies such as; Fire, EMS, and police to provide the proper help to the person in need.
• Recorded all notes and actions into call cards for records.
• Promotes positive public relations
• Reviews and dispatches calls for fire, police, and EMS
• Maintains record of arrest and personal property 
• Receives and prioritizes calls and complaints concerning crimes, fires, and emergencies
• Perform computer record searches; check warrant status on field detainees and in custody suspects 
• File warrants 
• Answer office calls and faxes 
• Able to handle high-stress multi-personnel calls while making quick decisions
• Able to initiate, facilitate, and moderate conversation under all circumstances
• Compile, administer, and report data intake and information to proper chain of command
• Ability to use radio system and decode NATO phonetics
• Be able to work with multiple agencies through out the county, state and federal governments.
• Must have map reading abilities and be able to coordinate multiple personnel 
• Must be able to follow procedures diligently and document thoroughly

911 dispatcher Job Skills

For an 911 dispatcher position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Computer Literacy
• Data Analysis
• Project Management
• Customer Service
• Presentation
• Written Communication
• Social Media
• Troubleshooting
• Quality Assurance
• Supervisory
• Risk Management
• Database Management
• Documentation
• Financial Management
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management.

How to Improve Your 911 dispatcher Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Ernest Long

Provide your contact information and address year gaps, always explain any gaps in your work history to your advantage..

• Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
• Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your 911 dispatcher Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Victor Foster

Professional summary.

• Anser emergancy an non-emergancy calls in a profesional an timely maner.
• Remain knowledgable of local lawes, regulatios, and emergency servises proceduers.
• Maintane contact with callers untill emergency personel arribe.
• Remain knowledgable of local law's, regulations, and emergency services proceduers.
• Provide pre-arrival intructions too callers.
• Mointor multipl communication systems simultaniously.

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume..

• Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
• Before submitting your resume, double check to avoid typos.

911 dispatcher Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an 911 dispatcher position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

US Army Corps of Engineers Recruitment Team

I am excited to apply for the Lead 911 Dispatcher role at US Army Corps of Engineers. As a highly skilled 911 Dispatcher, I am confident that I have the necessary experience and abilities to make a valuable contribution to your organization.

My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at US Army Corps of Engineers and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.

I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

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5 Dispatcher Resume Examples That Worked in 2024

Dispatcher Resume

• Dispatcher Resumes by Role
• Write Your Dispatcher Resume

Dispatchers are the orchestrators of efficient operations, and true to form, you seamlessly coordinate resources and information to ensure timely responses. With your adept decision-making and rapid problem-solving skills, you manage emergencies and allocate vital assets, all while maintaining cool composure. 

From handling diverse tasks to swiftly adapting to dynamic situations, you are the backbone of smooth operations—but do you know how to express that in a resume?

Don’t worry; we’re here to help. Our dispatcher resume examples are written by experts and cover all angles so you see exactly what you need to do to create a professional resume . Coupled with our free cover letter builder , it’s a combination that’s guaranteed to get you interviews.

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Why this resume works

• Keeping in mind that lives on both ends may be at risk, it’s a plus point for your dispatcher resume to mention your almost perfect record in timely dispatches and support provided to the response team to quickly solve emergencies without further incidences.

Logistics Dispatcher Resume

• Seeking inspiration? Emulate how Aaron recounts saving four hours spent in route planning while at C.H. Robinson, shaving $108K off high-value inventory management at Booz Allen Hamilton, and saving two hours per shipment at Amazon.

Aircraft Dispatcher Resume

• When selectively bolded and underlined (or italicized) in an aircraft dispatcher resume, such achievements can capture the recruiter’s interest. Timothy bolding “achieving a 94% response rate for operational issues” and two other wins make for a great example here.

911 Dispatcher Resume

• Your contribution to team collaborations and the success rate in resolving cases and achieving positive results should be given prominence in your 911 dispatcher resume.

Truck Dispatcher Resume

• You can draw attention to your truck dispatcher resume by highlighting your achievements in timely deliveries that boosted customer satisfaction through your optimized fleet efficiency and starting a recognition program for the drivers.

Related resume examples

• Police Officer
• Security Officer
• Truck Driver
• Customer Service

Adjust Your Dispatcher Resume to Fit the Job

Your dispatcher resume should reflect your prowess in orchestrating all kinds of operations—a crucial role in ensuring timely responses and efficient resource allocation. To stand out, choose skills that align with the job’s demands and your expertise. 

Focus on things like resource coordination software, real-time communication tools, and incident management systems. Highlight your proficiency in rapid decision-making, crisis management, and multitasking to exhibit your adaptability. 

You can also weave in a few soft skills , such as clear communication and teamwork, particularly for less technical positions. Remember, your resume should resonate with the requirements in the job description and include the specific skills they’re looking for.

Want some inspiration?

15 top dispatcher skills

• Resource Coordination
• Emergency Response
• Radio Communication
• Medical Dispatch
• KeepTruckin
• Crisis Management
• RapidDeploy
• Stress Management
• Fleet Complete

Your dispatcher work experience bullet points

Every day, you bravely face a whirlwind of coordinating resources, responding to emergencies, and ensuring smooth operations. As such, you’ve got a lot of ground to cover if you want to show potential employers that you’re the right person for the job. However, to really impress them, focus on your greatest achievements instead of your day-to-day work. 

Use active verbs and concrete metrics to show employers that you’re an effective dispatcher, whether it’s by optimizing response times or by reducing incident resolution durations.

No matter how long you’ve been in the business, emphasize your proudest moments. This could mean elevating coordination efficiency or enhancing team communication. Bolstering your claims with quantifiable data underscores the true significance of your achievements and demonstrates the value you bring to the table. 

• Highlight how successfully you optimized resource allocation and communication protocols to reduce response times. 
• Showcase your efficiency by quantifying the percentage of incidents you’ve successfully resolved within target timeframes. 
• Use data to illustrate how you maximized the utilization of available resources, such as vehicles and personnel, leading to reduced idle times.
• Emphasize your impact on customer experience by referencing survey scores or feedback indicating high levels of satisfaction with your communication skills, problem-solving skills, and overall service.

See what we mean?

• Implemented safety protocols and regular driver training programs, leading to a 37% reduction in accidents and incidents over one year
• Sustained a 99% accuracy rate in recording and disseminating vital information that reduced potential errors and minimized response delays
• Coordinated multi-response strategy using Spillman CAD to maintain an average response time of less than 3 minutes, surpassing departmental standards
• Handled an average of 77 emergency calls per shift and maintained composure and professionalism during high-stress situations

9 active verbs to start your dispatcher work experience bullet points

• Coordinated
• Implemented
• Collaborated

3 Tips for Writing a Dispatcher Resume if You Lack Experience

• Even with limited experience, your resume can shine by showcasing relevant experiences and skills. Include projects from your education, such as managing communication flow in a mock emergency response scenario, to highlight your capabilities.
• Instead of overwhelming your resume, focus on around ten key skills directly aligned with the dispatcher role. Adjust your skill selection based on the job description . For instance, if the role emphasizes incident management, mention how you effectively used incident tracking software during training.
• Beyond your educational background, highlight any additional certifications you’ve earned. Incorporate credentials like Emergency Medical Dispatch (EMD) or National Incident Management System (NIMS) certification to bolster your resume and demonstrate your commitment to professional growth.

3 Tips for Writing an Experienced Dispatcher Resume

• If you possess specialized skills in specific dispatcher areas like emergency medical response, logistics coordination, or CAD systems operation, highlight these strengths on your resume. This is especially valuable when you apply for roles that align with your expertise.
• Demonstrate your commitment to staying updated by showcasing recent certifications, involvement in industry webinars, or contributions to dispatch-related community forums. Attend industry conferences like the National Emergency Number Association (NENA) to stay informed, and talk about it in your cover letter .
• Emphasize collaborative efforts that showcase your teamwork skills. Share instances where you effectively coordinated with other departments like law enforcement, fire services, or utility providers to achieve seamless incident management. 

You can, but you don’t have to. If you go for a summary, customize it for the specific dispatcher role, mentioning the company and position. Highlight your proficiencies, such as real-time communication skills or incident management expertise.

The reverse-chronological format is the best way to go. Start with your recent dispatcher roles and work backward. Exclude unrelated positions and consider adding a section for notable projects to keep the focus on your dispatcher experience.

Pinpoint critical dispatcher skills from the job description and highlight your proficiency in them. Incorporate tools like CAD software, real-time communication platforms, and incident tracking systems that are pertinent to the role.

Emergency Dispatcher Resume Sample

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Work Experience

• /12s (7a – 7p)
• Create and maintain dispatch personnel schedules
• Training and instructing administrative personnel and subordinates in dispatch procedures
• Evaluating employee performance
• Implementing operational guidelines and standards
• Reviewing dispatch manuals, standards and safety practices
• Ensuring compliance and quality control
• Responsible for maintenance and upkeep of all communications center equipment, coordinating with support staff and services as necessary
• Investigate complaints and recommend discipline
• Answer routine telephone and radio calls
• Immediately enact the public complaint process upon receipt of a public complaints or concern (i.e. noise complaints)
• Oversees basic operation of security alarm systems
• Supervises the processes of the communications center
• Answers 911 and non-emergency phones calls via land or cell phone and processes, prioritizes emergencies
• Receives alarms, alerts and dispatches firefighting and/or medical crews
• Records data and updated relative databases and/or reports
• Accurately and consistently ensures the appropriate emergency apparatus is dispatched using computerized maps
• Receives and relays pertinent communication
• Supervises the Emergency Services Dispatcher and Emergency Services Dispatcher Lead
• Responsible for the quality of the information collected and communicated to the First Responder
• Gathers data and conducts analysis to improve processes as required
• Read, write, spell, and speak in clear, concise English
• Use correct telephone answering techniques, defined within policies and procedures
• Communicate clearly and distinctly using radio, telephone and computer equipment

Professional Skills

• Have excellent prioritization skills and be multi-task orientated
• Starting rate with no prior experience
• Maintain positive and constructive written and oral communication skills at all times\
• Operates base radio console equipment, transmitting and receiving routine and emergency messages
• The ability to multi task while consistently producing high quality work in an environment with immediate deadlines and constantly changing priorities
• Operate and use multiple computer and informational systems and software, including troubleshooting minor system problems
• Demonstrate the ability to appropriately respond to changing circumstances

How to write Emergency Dispatcher Resume

Emergency Dispatcher role is responsible for software, government, training, security, telecommunications, reporting, research, events, email, health. To write great resume for emergency dispatcher job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Emergency Dispatcher Resume

The section contact information is important in your emergency dispatcher resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Emergency Dispatcher Resume

The section work experience is an essential part of your emergency dispatcher resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous emergency dispatcher responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular emergency dispatcher position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Emergency Dispatcher resume experience can include:

• Experience shifting focus and re-establishing priorities in a high volume, stressfulenvironment
• Experience multi-tasking with frequent interruptions while remaining calm, organized andaccurate
• Experience utilizing high volume keyboarding/data entry
• Conduct effective patrolling of the premises to detect, deter, observe, and report any building and patrons security and safety concerns
• Experience operating multi-frequency and multi-agency radio equipment
• Experience working with Microsoft Office applications to include, Excel, Word and Outlook

Education on an Emergency Dispatcher Resume

Make sure to make education a priority on your emergency dispatcher resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your emergency dispatcher experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Emergency Dispatcher Resume

When listing skills on your emergency dispatcher resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical emergency dispatcher skills:

• Operates data terminals for information pertaining to daily public safety operations, and general emergency services
• Operates non\-tactical vehicles as required
• Previous Security experience is an asset
• Learn to dispatch public safety equipment in an effective manner
• Previous experience with public safety and customer service
• Handle multiple priorities and organize workload

List of Typical Experience For an Emergency Dispatcher Resume

Experience for emergency services dispatcher resume.

• Six months paid work experience handling confidential information
• Experience operating multiple line telephone systems
• The ability to handle multiple tasks with deadlines and changing priorities
• Experience operating multi-frequency and multi-agency radio systems and equipment
• One year of experience working with computer databases
• One year of experience operating a multi-line telephone system
• Pay for relevant experience

Experience For Emergency Med Dispatcher Resume

• Demonstrated ability for attention to detail
• Demonstrated ability to work calmly under pressure
• Conducting a basic academy pursuant to Police Officer Standards and Training (P.O.S.T.) requirements. [Sheriff's Academy Web Site]
• Alarm Center Fire Protection System Monitoring Software and programming equipment
• Monitor all emergency phone lines, radio channels, dispatching emergencies as required

Experience For Emergency Medical Services Dispatcher Resume

• Assist with other essential site services as directed by the client such as alarm testing etc
• Provide research information to State Troopers during public contacts
• Activate Emergency Operating Center (EOC) procedures when directed
• Emergency Reporting System software
• City Knowledge/Map Reading
• Records data and updated relative databases and/or reports\
• Coordinate first responder notification
• Receive and transmit communications on National Crime Information Center (NCIC) and the National Law Enforcement Telecommunication System (NLETS) inquiries
• Monitor intrusion detection systems following automated alarm monitoring software instructions, initiate internal or police response based on defined criteria, accurately capture event information, confirm accuracy of data recorded in the alarm database, and interact with Postal employees including Inspectors, customers, and police departments

Experience For Emergency Services Dispatcher Viii-west Lafayette Resume

• Supervisory - independently set task priorities, schedule shift coverage, train andinstruct other dispatchers, assign and evaluate work, be available for support on the mostdifficult or controversial requests for assistance
• Process police, fire, and medical calls for assistance for multiple agencies utilizing EmergencyMedical Dispatching and Emergency Fire Dispatching protocols
• Answer and route incoming administrative and E-911 calls using multi-line telephone system
• Enter all incoming calls for service into the Computer Aided Dispatch (CAD) system
• Monitor, receive and transmit on multi-channel two-way conventional and ALMR radios
• Show proficiency with other computer systems such as APSIN, NCIC, NLETS, ARMS and general computer software programs

Experience For EMS Ground Transport Dispatcher Emergency Medical Services Orlando Resume

• Assist with Quality Assurance on law enforcement, medical and fire calls
• Respond to emergency situations(security or medical), provide assistance to the public and liaise between various Law agencies, Fire Dept and EMS as required
• Dispatch Alaska State Troopers via radio
• Provide records management support for State Troopers
• Work Experience demonstrating your ability to produce consistent high quality work in an environment where there can be numerous interruptions and rapidly shifting priorities
• Monitor, receive, and transmit on multi-channel two-way conventional and ALMR radios
• Utilize other computer systems including Alaska Public Safety Information Network (APSIN), National Crime Information Center (NCIC), National Law Enforcement Telecommunication System (NLETS), Department of Public Safety`s Alaska Records Management System (ARMS), and general computer software programs
• Experience multi-tasking with frequent interruptions while remaining calm, organized, andaccurate
• Experience performing high volume keyboarding/data entry

Experience For Emergency Medical Technician / Dispatcher P&F Resume

• Follow up with referring entities for ease of access, marketing, evaluation, and quality improvement
• Ensure appropriate and accurate routing of calls
• Opportunities for professional growth in our expanding Communications center
• Respond to calls in a time-sensitive manner
• Dispatch emergency units and coordinate air medical flights as appropriate and per established algorithms
• Maintain documentation of calls and physician/service referrals for legal, medical and statistical purposes

Experience For Emergency Medical Dispatcher Resume

• Facilitate communications for all incoming EMS ground and flight crews for Via Christi Hospitals - Wichita, with special emphasis on pre-hospital emergent patients
• Coordinate the transport of patients within the Via Christi Wichita Health System in a timely manner
• Access Control ISL System
• Site telecommunication systems
• Read, write and alphabetize
• Deal tactfully with the public
• Learn statutes, rules and regulations applicable to communications
• Condense a message into a clear written passage

Experience For Emergency Services Dispatcher Supervisor Resume

• Transfer to other AMR locations nationwide
• Paid tuition and books for attendance at the IHM Academy of EMS Emergency Medical Technician class
• Newly renovated State of the Art Communications Center – soon to be the largest AMR Center in the nation
• Position is subject to shift work where the incumbent is required to work an alternate work schedule which requires rotating shifts and an uncommon tour of duty (including nights, weekends and holidays)
• Perform work under stressful conditions and in a restricted office environment

Experience For Emergency Dispatcher Resume

• Emergency Medical Dispatcher (EMD) certification from the IAED
• Completion of an accredited course in 9-1-1 Telecommunications
• Certification by the International Academy of Emergency Dispatch as an EMD
• Personal computer applications (i.e. MS Office Suite) and other applicable software
• Emergency equipment, security and protection systems
• Be a citizen of the United States of America (with 5 years US residency)
• Possess strong computer and data entry skills, including knowledge of word processing, spreadsheet, and email software. Experience with alarm monitoring software is desirable
• Emergency Medical Dispatcher (EMD)
• Emergency Medical Dispatch (EMD) certified by NAED within 90 days of date of hire, Emergency Telecommunicator Course (ETC) or successful completion during initial orientation
• The ability to type 40 wpm with no errors

List of Typical Skills For an Emergency Dispatcher Resume

Skills for emergency services dispatcher resume.

• Prioritize and classify information according to established methods
• Experience operating multiple telephone lines
• Monitor and operate Fermilab and local fire and law enforcement emergency radio channels and Fermilab emergency warning systems
• Prior knowledge of Police Computer Aided Dispatch (CAD) and Records Management System (RMS) systems
• Answer, prioritize, and dispatch 911 calls
• Answer, prioritize, and dispatch routine calls for service

Skills For Emergency Med Dispatcher Resume

• Learn to operate electronic data terminals
• Understanding Instructions and Taking Action
• Documenting and Reporting as required daily reports as well as emergency incidents for clients information and follow up purposes
• Alarm Center Fire Protection System Monitoring Software and programming equipment\
• Exercise discretion in distributing and receiving information of a confidential and sensitive nature

Skills For Emergency Medical Services Dispatcher Resume

• Answer and route E-911 and incoming administrative calls using multi-line telephone system
• Medical Dispatching and Emergency Fire Dispatching
• Facilitate communications with outlying facilities moving patients into the Via Christi Health System
• Three professional references including email, phone and nature of relationship for the reference. Volunteer work references are acceptable
• Sustain operational procedures during times of extreme emotional stress
• Develop and maintain cooperative working relationships with co-workers and the public
• Monitor administrative two-way communications systems for other Laboratory groups and dispatch required services using standard radio code system
• Have the ability to make sound decisions using all available information

Skills For Emergency Services Dispatcher Viii-west Lafayette Resume

• Ensure the confidentiality of all records containing personal information
• Call/Crime Scene Description Listening
• Accurately enter information into the CAD system while simultaneously receiving information by phone or radio
• Use emergency medical questioning techniques and provide medical instructions via telephone when required
• Receives alarms, alerts and dispatches firefighting and/or medical crews\
• Maintain and audit missing person/property files in local and national databases

Skills For EMS Ground Transport Dispatcher Emergency Medical Services Orlando Resume

• Process police, fire and medical calls for assistance for multiple agencies utilizing Emergency
• Incident training (Drills/Exercises)
• React with sound judgment under stress and emergency situations while doing several tasks simultaneously
• Listen and clarify incoming calls to extract pertinent information
• Class 4 Driving License required or needs to be obtained within 3 months of start of employment
• Site orientation and Facility familiarization
• MCC 7500 Elite Dispatch System or other Government furnished communications equipment
• Interpersonal and written communication to effectively, efficiently, and professionally interact with University personnel and public in person and over the telephone, radio and computer-aided dispatch

Skills For Emergency Medical Technician / Dispatcher P&F Resume

• MCC 7500 Elite Dispatch System or other Government furnished communications equipment\
• Personal computer, printers, copy machines, scanners, phones, and other general office equipment\
• Coordinate and process large scale, complex operations in a stressful environment
• Read, interpret and communicate map and related directions
• Learn the operation of two-way radio and telephone communications equipment

Skills For Emergency Medical Dispatcher Resume

• Speak clearly and concisely in a well-modulated voice
• Keep informed of current and applicable Fermi Security and Fire Department policies, procedures and protocols
• Conduct equipment checks and report/log deficiencies to supervisor
• Display the ability to work with and interpret facility maps
• Approved Credential Evaluation Agencies
• An accredited four-year college or university in the United States, OR

Skills For Emergency Services Dispatcher Supervisor Resume

• A current member of the National Association of Credential Evaluation Services (NACES), OR
• A current member of the Association of International Credential Evaluators (AICE), OR
• A recognized Professional Organization
• Maintain composure and work accurately in emergency situations
• Retrieve data from CAD terminal or other keyboard device, maintain appropriate documentation of previous events, details, and conversations
• Extract information or data from other computer systems
• Distinguish and comprehend simultaneous communications from several sources
• Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines
• Dispatches appropriate emergency vehicles, equipment and personnel in response to those requests, in accordance with established policies and procedures

Skills For Emergency Dispatcher Resume

• Coordinates emergency operations between various departmental personnel and equipment
• Maintains written logs, files, and computer information in the prescribed manner
• Promotes effective working relations and works effectively as part of a department/unit team intra and interdepartmentally to facilitate the department’s/unit’s ability to meet its goals and objectives
• Communicates appropriate and accurate information, proficiently and professionally, through radio and telephone communications on the recorded line
• Completes the RightCAD log with patient demographics and time stamped events of the transfer process for accuracy of department STATS. Ensures documentation is complete containing accurate information and is in compliance with department protocols
• Relays patient updates to supervisors, medical control, transport teams, sending and receiving facilities, and the accepting physician, of estimated arrival time as per protocols
• Answers 911 and non\-emergency phones calls via land or cell phone and processes, prioritizes emergencies
• Operate and monitor communications via the NLECC radio communications network
• Follows dispatch standard operating protocols and GPS tracking
• Initiates chain of command in notification of incidents
• Notifies the ground crews of location of the patient, equipment needed and weight
• Serves as driver for specialty teams when additional trucks are needed
• Proficiently utilizes systems/equipment in the department to include but not limited to the radios, SunPort, Cerner, Right Cad and NICE recording systems, and GPS tracking
• Supervises the processes of the communications center\

List of Typical Responsibilities For an Emergency Dispatcher Resume

Responsibilities for emergency services dispatcher resume.

• Standard First Aid and CPR required
• CSTS or OSSA or PST - at least one of the certifications is required
• The highways, main streets, major buildings and geography of Alameda County
• Receive, place and redirect intra-Laboratory local, long distance, conference, and over-seas calls; provide directory assistance; send, receive and log facsimile messages
• Respond to customer questions, concerns and complaints about Laboratory services and operations
• Monitor site-wide fire, security, and utility alarm enunciation system. Correlate activated alarms with system testing activities and irregularity reports; dispatch responders as required

Responsibilities For Emergency Med Dispatcher Resume

• Receive and forward requests for Fermilab assistance and mutual aid for off-site law enforcement and fire/medical emergencies
• MCC 7500 Elite Dispatch System
• Microsoft Office Suite to include MS Word and Excel
• Personal computer, printers, copy machines, scanners, phones, and other general office equipment
• Retain oral information
• Write detailed reports

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Top 17 911 Dispatcher Resume Objective Examples

Updated October 8, 2023 13 min read

A resume objective is a short statement at the top of your resume that conveys your career goals and ambitions. As a 911 dispatcher, it’s important to demonstrate your ability to handle emergency calls in a calm and professional manner. When writing your resume objective, you should include specific skills and qualities that are relevant to the job. For example, you might mention your excellent communication and problem-solving skills, as well as your knowledge of relevant emergency procedures. Additionally, be sure to emphasize any experience you have in the field or related fields such as customer service. Finally, make sure to include the position you are applying for so the employer knows you are serious about the role. An example of an effective 911 dispatcher resume objective could be “Experienced 911 dispatcher with 4 years of experience handling emergency calls and providing support for customers in fast-paced environments seeking a position at ABC Company.”

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Top 17 911 Dispatcher Resume Objective Samples

• To leverage my experience as a 911 dispatcher to provide emergency services to the public in a professional and efficient manner.
• To utilize my excellent communication and problem-solving skills to effectively manage emergency calls.
• To apply my knowledge of local laws, regulations, and procedures to ensure that all 911 calls are handled appropriately.
• Seeking an opportunity to serve as a 911 dispatcher where I can use my expertise in crisis management and customer service.
• To obtain a position as a 911 dispatcher where I can use my strong organizational skills and attention to detail.
• To secure a position as a 911 dispatcher where I can apply my extensive experience in emergency response protocols.
• To contribute my excellent multitasking abilities to handle multiple incoming calls simultaneously as a 911 dispatcher.
• Looking for an opportunity to use my knowledge of radio communication systems in the role of a 911 dispatcher.
• Seeking employment as a 911 dispatcher where I can employ my exceptional interpersonal skills in responding to emergency situations.
• Aiming for the position of 911 dispatcher with the ability to remain calm under pressure while providing clear instructions during emergencies.
• Seeking an opportunity as a 911 dispatcher where I can utilize my training in first aid and CPR techniques.
• Aiming for the position of 911 dispatcher with the ability to stay focused on tasks despite chaotic situations or stressful environments.
• To work as a 911 dispatcher utilizing strong problem-solving skills and quick decision-making abilities while responding quickly to emergency calls.
• Looking for an opportunity as a 911 dispatcher where I can use my proficient computer skills and knowledge of dispatch software programs.
• To obtain employment as a 911 dispatcher with the capability of remaining composed when dealing with distressed callers or difficult situations.
• Seeking an opportunity to serve as a reliable and efficient team member within the role of 911 dispatcher using superior communication skills.
• Aiming for the position of 911 dispatcher with the ability to accurately assess caller needs while providing timely assistance during emergencies.

How to Write a 911 Dispatcher Resume Objective

Writing a resume objective for a 911 dispatcher position is an important step in creating an effective job application. The objective statement should be concise and highlight the most relevant skills and qualifications you possess that make you an ideal candidate for the position. It should also show employers that you understand what it takes to be successful in this role.

The first step in writing your 911 dispatcher resume objective is to research the job description and requirements of the position. This will give you a better understanding of what type of skills, experience, and qualifications are needed for success in this role. From there, you can focus on those specific aspects of your background that match the job requirements listed in the description.

Next, think about how your past experience has prepared you to be a successful 911 dispatcher. Consider any volunteer work or internships related to public safety or emergency services that have given you valuable insight into this field. Additionally, list any certifications or training courses related to emergency response that you have completed.

Finally, use language that conveys enthusiasm and motivation for the job when writing your 911 dispatcher resume objective. For example, instead of simply stating “I am seeking a position as a 911 dispatcher” try something like “I am eager to use my public safety experience and training as a 911 dispatcher to help save lives in emergency situations”.

By taking these steps into consideration when crafting your resume objective, employers will get an impression of why they should hire you above other applicants and how you can contribute to their organization as a 911 dispatcher.

Related : What does a 911 Dispatcher do?

Key Skills to Highlight in Your 911 Dispatcher Resume Objective

In a highly demanding field like emergency services, having a well-crafted resume is crucial. Your 911 Dispatcher Resume Objective should not only outline your career goals but also emphasize key skills that make you an outstanding candidate for the role. These skills can range from excellent communication abilities to quick decision-making under pressure. This section will provide insights into the essential skills to highlight in your resume objective, enhancing your chances of standing out in the competitive job market.

1. Multitasking

A 911 Dispatcher needs to be adept at multitasking as they are often required to handle multiple tasks simultaneously. They need to manage incoming emergency calls, dispatch the appropriate services, and provide critical instructions to callers, all while maintaining composure in high-stress situations. Having this skill on a resume objective demonstrates the ability to efficiently manage various responsibilities and prioritize tasks under pressure, which is crucial for success in this role.

2. Active Listening

Active Listening is a crucial skill for a 911 Dispatcher as they are responsible for receiving emergency calls and accurately understanding the situation being reported. They need to be able to focus on the caller's words, comprehend the information being given, and respond appropriately. This requires excellent active listening skills to ensure that all necessary details are captured, understood, and relayed correctly to emergency response teams. Including this skill in a resume objective demonstrates an applicant's ability to effectively perform these critical tasks.

3. Decision Making

A 911 Dispatcher must make critical decisions in high-pressure situations, often with limited information. They need to quickly assess the severity of a situation, decide on the most appropriate response, and dispatch the necessary emergency services. This skill is crucial as it directly impacts the efficiency and effectiveness of emergency responses, potentially saving lives. Therefore, highlighting decision-making skills in a resume objective can demonstrate an applicant's ability to perform under pressure and make sound judgments in crisis situations.

4. Stress Management

A 911 Dispatcher is often faced with high-pressure situations that require quick and accurate responses. The ability to manage stress effectively is crucial in ensuring they can perform their duties efficiently without being overwhelmed. This skill demonstrates the candidate's capability to maintain composure and make critical decisions even under intense pressure, which is vital in this role. Therefore, mentioning stress management in a resume objective can show potential employers that the candidate is well-equipped to handle the demanding nature of the job.

A 911 Dispatcher is often the first point of contact for individuals in distress or during emergency situations. Empathy is a crucial skill for this job as it allows the dispatcher to understand and share the feelings of others, providing comfort and assurance during high-stress situations. This can help in calming down callers, obtaining necessary information more effectively, and providing appropriate assistance. It also helps in building trust with callers who may be experiencing one of the worst moments of their lives. Therefore, mentioning empathy in a resume objective can highlight one's ability to handle such sensitive situations with compassion and understanding.

6. Geographic Knowledge

A 911 Dispatcher needs to have a strong geographic knowledge because they are responsible for directing emergency services to the correct locations. This requires an understanding of local geography, including streets, landmarks, and neighborhoods. Without this skill, a dispatcher could send help to the wrong location, potentially leading to delays in response times and endangering lives. Therefore, highlighting this skill in a resume objective can show potential employers that the candidate is capable of efficiently and accurately handling emergency calls.

7. Computer-Aided Dispatch (CAD)

A 911 Dispatcher requires the skill of Computer-Aided Dispatch (CAD) because it is the primary tool used in handling emergency calls. This system helps dispatchers to quickly and accurately process calls, track the location of emergency services, and manage the allocation of resources. Proficiency in CAD can increase a dispatcher's efficiency and effectiveness, making it a critical skill for this role. Including this skill in a resume objective would demonstrate to potential employers that the candidate is capable of managing emergency situations effectively using modern technology.

8. Radio Communication

A 911 Dispatcher needs to have strong radio communication skills because they are the first point of contact in emergency situations. They need to be able to effectively communicate with callers, emergency personnel, and other relevant parties to ensure that the necessary help is dispatched quickly and accurately. This skill also involves being able to stay calm under pressure, clearly relay information, and understand various codes and protocols used in emergency radio communication. Therefore, highlighting this skill in a resume objective can show potential employers that the candidate is capable of handling these crucial responsibilities.

9. Incident Prioritization

As a 911 Dispatcher, the ability to prioritize incidents is crucial. This skill ensures that resources are deployed effectively and efficiently during emergencies. It involves making quick decisions about the urgency of a call and determining the appropriate response. Including this skill in a resume objective demonstrates your ability to manage high-stress situations, make critical decisions under pressure, and ensure public safety by directing resources where they are most needed.

10. Crisis Intervention

A 911 Dispatcher often deals with individuals in highly stressful and critical situations. The ability to perform crisis intervention is crucial in these scenarios to calm the person, gather necessary information, and provide appropriate help or guidance. This skill demonstrates the dispatcher's capability to handle emergencies effectively, making it a vital addition to a resume objective for this role.

In conclusion, emphasizing your key skills in your 911 dispatcher resume objective is crucial for capturing the attention of potential employers. It's essential to carefully consider which abilities best exemplify your qualifications and readiness for the role. Remember, these skills should not only be relevant but also provide a clear indication of your capacity to handle the demanding nature of a 911 dispatcher job. Tailoring your resume to highlight these skills can significantly enhance your chances of landing an interview and ultimately securing a position in this critical field.

Related : 911 Dispatcher Skills: Definition and Examples

Common Mistakes When Writing a 911 Dispatcher Resume Objective

When writing a 911 dispatcher resume objective, it is important to ensure that your objective statement is concise, clear and relevant to the job at hand. Unfortunately, many job seekers make mistakes when crafting their resume objectives that can be easily avoided.

One of the most common mistakes made when writing a 911 dispatcher resume objective is being too vague or generic. A good resume objective should clearly state why you are applying for the position and what unique skills and qualities you bring to the table. It should also emphasize how your qualifications match the job requirements. Avoid using clichés such as “seeking an opportunity” or “looking for a challenging position” as they do not provide any information about your background or qualifications.

Another mistake commonly seen in 911 dispatcher resumes is including unnecessary information in their objectives. While it may be tempting to include all of your experience, it is best to keep your objective statement focused on those experiences that are directly related to the position you are applying for. Including irrelevant details can distract from your qualifications and take away from the impact of your statement.

Finally, many applicants forget to tailor their resume objectives to each specific job they apply for. Even if two jobs have similar responsibilities, they may require different skills and qualifications which means that you must customize your objective statement accordingly. Taking the time to research each role and adjust your statement can demonstrate that you understand what employers are looking for in a candidate and make you stand out from other applicants who don’t bother taking this extra step.

By avoiding these common mistakes when writing a 911 dispatcher resume objective, you can create an effective statement that will capture employers’ attention and help get you closer to landing your dream job as a 911 dispatcher!

Related : 911 Dispatcher Resume Examples

A right resume objective for a 911 dispatcher should focus on the applicant's qualifications and skills that make them suitable for the role, while a wrong resume objective may be too broad or lack specifics.

Editorial staff

Brenna Goyette

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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