10 GIFs That Sum Up Customer Service Call Centers
Published: April 24, 2023
For many businesses, call centers are the backbone of customer service. And if you work in a call center , you know it isn't always easy.
While every job has its frustrations, sometimes it's helpful to use humor to make lemonade out of lemons.
Best Customer Service GIFs
Below, we've gathered nine GIFs that perfectly explain what it's like to work in a customer service call center.
Share these with your team the next time you need a good laugh.
1. Using Canned Responses
You might catch yourself saying certain phrases in your sleep because you say them so often. This GIF represents every time you told a customer "I can help you with that" — i.e., always.
2. Dealing With Frustrated Customers
Unfortunately, frustrated customers are a part of the job. This GIF is for all the times you turned up your empathy and problem-solving skills to ensure they leave the conversation happier than they came into it.
3. Receiving Redundant Phone Calls
As a customer service agent, you get to talk to a lot of people about a lot of the same things. This GIF shows how you might feel after having the same conversation over and over.
4. Going Above-and-Beyond for Customers
Customers expect a lot from you. Keep this GIF in your back pocket whenever you think to yourself, "Do they just want me to come over and do it for them?" The answer is — yes. It's always yes.
5. Taking Much-Needed Breaks
Call centers are fast-paced, and customer calls are nonstop. It's important to put the phone down every once in a while to recharge. Consider this GIF your reminder to take a break.
6. Faking It Until You Make It
Like most jobs, sometimes you just have to fake it until you make it. Use your scripts , listen to other agent's phone calls, and take notes. Eventually, you won't feel like the cat in this GIF.
7. Solving a Difficult Case
You know that feeling you get when you solve a difficult case? While it's not always easy, this GIF represents that good feeling you get after solving a seemingly impossible problem.
8. Keeping Your Cool
Customer service agents are put to the ultimate test — keeping your cool, even when the customer's world is falling apart. Although this GIF implies otherwise, we promise it isn't.
9. Collaborating With Your Peers
As a customer service rep, you've probably worked in close proximity with your colleagues and learned a lot of valuable tips from them, too. This GIF celebrates all of the relationships you've built along the way.
10. Being There For Your Customers
Despite the hard work, you're always there when your customers need you the most. This GIF is a cheers to you and everything you to do delight your customers.
I hope you enjoyed this line up of call center GIFs during your well-deserved break.
Don't forget to share this post!
Customer Service vs. Technical Support — What They Are & How They Differ
Customer Service Question of the Week
7 Expert Tips for Transforming Transactional Customer Service into Relational Service
10 Creative Ways to Keep a Positive Attitude No Matter What
The 29 Best Customer Service Books You Need to Read
Polls vs. Surveys: Everything You Need to Know
Customer Service Automation: How to Save Time and Delight Customers
4 Ways to Use AI Writing Assistants For Customer Service
Great Customer Service Stories We Love to Share
Virtual Assistants in Customer Service: How They Work + Tools to Use
Calculate your NPS, CSAT, CAC, and more for free with this calculator.
"problem solving" Memes & GIFs
- AI creation tools & better GIFs
- Custom 6x6 profile icon and new colors
- Your images are featured instantly in auto-approve-sfw streams
- Your images jump to the top of approval queues
Every problem has a solution
"The problem" is not the problem. The problem is his attitude about "the problem".
Ah, then they would never feel like they had to beg.
Solve this in one second
Mercury Retrograde Problem Solving
they are actually making things worse
The Rubix Cube Guide
Assholes | YES.. I AM CAPABLE OF BOTH, LOVE AND COMPASSION... BUT... AN ASSHOLE IS... AN ASSHOLE.. | image tagged in gifs,assholes,problem solving,solution,the cure | made w/ Imgflip video-to-gif maker
10 points for Problem Solving Skills
Newest in most viral
- © 2024 Imgur, Inc
- Search Search Please fill out this field.
- Career Planning
- Skills Development
What Are Problem-Solving Skills?
Definition & Examples of Problem-Solving Skills
- Problem-solving skills help you determine why an issue is happening and how to resolve that issue.
Learn more about problem-solving skills and how they work.
Problem-solving skills help you solve issues quickly and effectively. It's one of the key skills that employers seek in job applicants, as employees with these skills tend to be self-reliant. Problem-solving skills require quickly identifying the underlying issue and implementing a solution.
Problem-solving is considered a soft skill (a personal strength) rather than a hard skill that's learned through education or training. You can improve your problem-solving skills by familiarizing yourself with common issues in your industry and learning from more experienced employees.
How Problem-Solving Skills Work
Problem-solving starts with identifying the issue. For example, a teacher might need to figure out how to improve student performance on a writing proficiency test. To do that, the teacher will review the writing tests looking for areas of improvement. They might see that students can construct simple sentences, but they're struggling with writing paragraphs and organizing those paragraphs into an essay.
To solve the problem, the teacher would work with students on how and when to write compound sentences, how to write paragraphs, and ways to organize an essay.
Theresa Chiechi / The Balance
There are five steps typically used in problem-solving.
1. Analyze Contributing Factors
To solve a problem, you must find out what caused it. This requires you to gather and evaluate data, isolate possible contributing circumstances, and pinpoint what needs to be addressed for a resolution.
To do this, you'll use skills like :
- Data gathering
- Data analysis
- Historical analysis
2. Generate Interventions
Once you’ve determined the cause, brainstorm possible solutions. Sometimes this involves teamwork since two (or more) minds are often better than one. A single strategy is rarely the obvious route to solving a complex problem; devising a set of alternatives helps you cover your bases and reduces your risk of exposure should the first strategy you implement fail.
This involves skills like :
- Creative thinking
- Project design
- Project planning
3. Evaluate Solutions
Depending on the nature of the problem and your chain of command, evaluating best solutions may be performed by assigned teams, team leads, or forwarded to corporate decision-makers. Whoever makes the decision must evaluate potential costs, required resources, and possible barriers to successful solution implementation.
This requires several skills, including:
- Test development
4. Implement a Plan
Once a course of action has been decided, it must be implemented along with benchmarks that can quickly and accurately determine whether it’s working. Plan implementation also involves letting personnel know about changes in standard operating procedures.
This requires skills like:
- Project management
- Project implementation
- Time management
- Benchmark development
5. Assess the Solution's Effectiveness
Once a solution is implemented, the best problem-solvers have systems in place to evaluate if and how quickly it's working. This way, they know as soon as possible whether the issue has been resolved or whether they’ll have to change their response to the problem mid-stream.
- Customer feedback
Here's an example of showing your problem-solving skills in a cover letter.
When I was first hired as a paralegal, I inherited a backlog of 25 sets of medical records that needed to be summarized, each of which was hundreds of pages long. At the same time, I had to help prepare for three major cases, and there weren’t enough hours in the day. After I explained the problem to my supervisor, she agreed to pay me to come in on Saturday mornings to focus on the backlog. I was able to eliminate the backlog in a month.
Here's another example of how to show your problem-solving skills in a cover letter:
When I joined the team at Great Graphics as Artistic Director, the designers had become uninspired because of a former director who attempted to micro-manage every step in the design process. I used weekly round-table discussions to solicit creative input and ensured that each designer was given full autonomy to do their best work. I also introduced monthly team-based competitions that helped build morale, spark new ideas, and improve collaboration.
Highlighting Problem-Solving Skills
- Since this is a skill that's important to most employers, put them front and center on your resume, cover letter, and in interviews.
If you're not sure what to include, look to previous roles—whether in academic, work, or volunteer settings—for examples of challenges you met and problems you solved. Highlight relevant examples in your cover letter and use bullet points in your resume to show how you solved a problem.
During interviews, be ready to describe situations you've encountered in previous roles, the processes you followed to address problems, the skills you applied, and the results of your actions. Potential employers are eager to hear a coherent narrative of the ways you've used problem-solving skills .
Interviewers may pose hypothetical problems for you to solve. Base your answers on the five steps and refer to similar problems you've resolved, if possible. Here are tips for answering problem-solving interview questions , with examples of the best answers.
- It's one of the key skills that employers seek in job applicants.
- Problem-solving starts with identifying the issue, coming up with solutions, implementing those solutions, and evaluating their effectiveness.
By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.
Explore solving-a-math-problem GIFs
Solving The Problems GIF
- Problem Solver
- Problem Solving
- Meg Donnelly
- American Housewife
- Online Degree Explore Bachelor’s & Master’s degrees
- MasterTrack™ Earn credit towards a Master’s degree
- University Certificates Advance your career with graduate-level learning
- Top Courses
- Join for Free
7 Problem-Solving Skills That Can Help You Be a More Successful Manager
Discover what problem-solving is, and why it's important for managers. Understand the steps of the process and learn about seven problem-solving skills.
1Managers oversee the day-to-day operations of a particular department, and sometimes a whole company, using their problem-solving skills regularly. Managers with good problem-solving skills can help ensure companies run smoothly and prosper.
If you're a current manager or are striving to become one, read this guide to discover what problem-solving skills are and why it's important for managers to have them. Learn the steps of the problem-solving process, and explore seven skills that can help make problem-solving easier and more effective.
What is problem-solving?
Problem-solving is both an ability and a process. As an ability, problem-solving can aid in resolving issues faced in different environments like home, school, abroad, and social situations, among others. As a process, problem-solving involves a series of steps for finding solutions to questions or concerns that arise throughout life.
The importance of problem-solving for managers
Managers deal with problems regularly, whether supervising a staff of two or 100. When people solve problems quickly and effectively, workplaces can benefit in a number of ways. These include:
Increased job fulfillment
Satisfied clients or customers
Better cooperation and cohesion
Improved environments for employees and customers
7 skills that make problem-solving easier
Companies depend on managers who can solve problems adeptly. Although problem-solving is a skill in its own right, a subset of seven skills can help make the process of problem-solving easier. These include analysis, communication, emotional intelligence, resilience, creativity, adaptability, and teamwork.
As a manager , you'll solve each problem by assessing the situation first. Then, you’ll use analytical skills to distinguish between ineffective and effective solutions.
Effective communication plays a significant role in problem-solving, particularly when others are involved. Some skills that can help enhance communication at work include active listening, speaking with an even tone and volume, and supporting verbal information with written communication.
3. Emotional intelligence
Emotional intelligence is the ability to recognize and manage emotions in any situation. People with emotional intelligence usually solve problems calmly and systematically, which often yields better results.
Emotional intelligence and resilience are closely related traits. Resiliency is the ability to cope with and bounce back quickly from difficult situations. Those who possess resilience are often capable of accurately interpreting people and situations, which can be incredibly advantageous when difficulties arise.
When brainstorming solutions to problems, creativity can help you to think outside the box. Problem-solving strategies can be enhanced with the application of creative techniques. You can use creativity to:
Approach problems from different angles
Improve your problem-solving process
Spark creativity in your employees and peers
Adaptability is the capacity to adjust to change. When a particular solution to an issue doesn't work, an adaptable person can revisit the concern to think up another one without getting frustrated.
Finding a solution to a problem regularly involves working in a team. Good teamwork requires being comfortable working with others and collaborating with them, which can result in better problem-solving overall.
Steps of the problem-solving process
Effective problem-solving involves five essential steps. One way to remember them is through the IDEAL model created in 1984 by psychology professors John D. Bransford and Barry S. Stein [ 1 ]. The steps to solving problems in this model include: identifying that there is a problem, defining the goals you hope to achieve, exploring potential solutions, choosing a solution and acting on it, and looking at (or evaluating) the outcome.
1. Identify that there is a problem and root out its cause.
To solve a problem, you must first admit that one exists to then find its root cause. Finding the cause of the problem may involve asking questions like:
Can the problem be solved?
How big of a problem is it?
Why do I think the problem is occurring?
What are some things I know about the situation?
What are some things I don't know about the situation?
Are there any people who contributed to the problem?
Are there materials or processes that contributed to the problem?
Are there any patterns I can identify?
2. Define the goals you hope to achieve.
Every problem is different. The goals you hope to achieve when problem-solving depend on the scope of the problem. Some examples of goals you might set include:
Gather as much factual information as possible.
Brainstorm many different strategies to come up with the best one.
Be flexible when considering other viewpoints.
Articulate clearly and encourage questions, so everyone involved is on the same page.
Be open to other strategies if the chosen strategy doesn't work.
Stay positive throughout the process.
3. Explore potential solutions.
Once you've defined the goals you hope to achieve when problem-solving , it's time to start the process. This involves steps that often include fact-finding, brainstorming, prioritizing solutions, and assessing the cost of top solutions in terms of time, labor, and money.
4. Choose a solution and act on it.
Evaluate the pros and cons of each potential solution, and choose the one most likely to solve the problem within your given budget, abilities, and resources. Once you choose a solution, it's important to make a commitment and see it through. Draw up a plan of action for implementation, and share it with all involved parties clearly and effectively, both verbally and in writing. Make sure everyone understands their role for a successful conclusion.
5. Look at (or evaluate) the outcome.
Evaluation offers insights into your current situation and future problem-solving. When evaluating the outcome, ask yourself questions like:
Did the solution work?
Will this solution work for other problems?
Were there any changes you would have made?
Would another solution have worked better?
As a current or future manager looking to build your problem-solving skills, it is often helpful to take a professional course. Consider Improving Communication Skills offered by the University of Pennsylvania on Coursera. You'll learn how to boost your ability to persuade, ask questions, negotiate, apologize, and more.
You might also consider taking Emotional Intelligence: Cultivating Immensely Human Interactions , offered by the University of Michigan on Coursera. You'll explore the interpersonal and intrapersonal skills common to people with emotional intelligence, and you'll learn how emotional intelligence is connected to team success and leadership.
Build job-ready skills with a Coursera Plus subscription
- Get access to 7,000+ learning programs from world-class universities and companies, including Google, Yale, Salesforce, and more
- Try different courses and find your best fit at no additional cost
- Earn certificates for learning programs you complete
- A subscription price of $59/month, cancel anytime
Tennessee Tech. “ The Ideal Problem Solver (2nd ed.) , https://www.tntech.edu/cat/pdf/useful_links/idealproblemsolver.pdf.” Accessed December 6, 2022.
Coursera’s editorial team is comprised of highly experienced professional editors, writers, and fact...
This content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.