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Customer Service Assistant Manager Resume Examples

Are you a customer service assistant manager looking for a new job? If so, having a professional, well-written resume is essential in order to stand out in a competitive job market. Writing a resume can be a daunting task, but with the right guidance and examples, it can be a much easier task. This blog post will provide you with a comprehensive guide to writing a customer service assistant manager resume, including examples. With the tips and tricks outlined here, you can create a resume that will help you land the job you’re after.

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Customer Service Assistant Manager

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am an experienced Customer Service Assistant Manager with an extensive background in customer relations and customer service. I have an in- depth understanding of customer needs, customer service standards and how to effectively manage customer complaints. I am highly organized and efficient, and I am an excellent problem solver who is able to think on my feet. I am also a great team leader and mentor, having successfully managed teams of customer service representatives in the past.

Core Skills :

  • Outstanding customer service skills
  • Exceptional communication skills
  • Highly organized
  • Skilled in problem solving
  • Excellent team leader and mentor

Professional Experience :

  • Customer Service Assistant Manager – ABC Company, 2019- Present
  • Manage and motivate a team of customer service representatives
  • Monitor customer service levels and ensure high standards of customer service
  • Respond to customer complaints and issues in a timely manner
  • Work closely with other departments to ensure customer satisfaction
  • Create and implement customer service plans

Education :

  • Bachelor of Arts in Business Administration – XYZ University, 2018

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Customer Service Assistant Manager Resume with No Experience

Energetic and dedicated customer service assistant manager with no experience, seeking an opportunity to work in a customer service- oriented environment. Skilled in providing excellent customer service and building long- term customer relationships.

  • Attention to detail
  • Problem- solving
  • Time Management
  • Interpersonal Communication
  • Customer Service
  • Conflict Resolution
  • Microsoft Office

Responsibilities :

  • Greet customers in a friendly and professional manner.
  • Display a deep knowledge of company offerings and services.
  • Resolve customer complaints and escalate to the manager if necessary.
  • Educate customers on the value of products and services.
  • Listen to customer needs and respond with appropriate solutions.
  • Communicate with customers in a courteous and professional manner.
  • Handle customer inquiries and provide assistance when needed.
  • Ensure customer satisfaction by providing quality customer service.
  • Monitor customer service processes to ensure efficiency and accuracy.
  • Ensure customer service levels are met and exceeded.

Experience 0 Years

Level Junior

Education Bachelor’s

Customer Service Assistant Manager Resume with 2 Years of Experience

Dynamic and motivated Customer Service Assistant Manager with 2 years of experience in customer service and management. Highly proficient in customer service processes, customer relations, and problem- solving. Proven track record of successfully resolving customer issues and providing superior customer service. Solid knowledge of sales, operational processes, and customer service software. Possesses excellent communication, organizational, and interpersonal skills.

Core Skills

  • Sales and Operations Processes
  • Problem- Solving
  • Interpersonal Skills
  • Customer Relations
  • Communication
  • Customer Service Software

Responsibilities

  • Monitored customer service metrics and performance standards with team members and other staff.
  • Assisted in the development, planning and implementation of short- term and long- term customer service strategies.
  • Assisted in the development, implementation, and maintenance of customer service policies, procedures and standards.
  • Trained and supervised customer service representatives, ensuring they are knowledgeable of current products and services.
  • Developed and maintained positive relationships with customers and other staff members.
  • Responded to and resolved customer complaints and inquiries in a timely and efficient manner.
  • Facilitated customer service team meetings and provided feedback for team members.
  • Ensured all customer service inquiries are handled in accordance with company standards.
  • Analyzed customer feedback and data to identify improvement opportunities.
  • Collected and documented customer service data and compiled reports.
  • Assisted with operational processes and procedures related to customer service.

Experience 2+ Years

Customer Service Assistant Manager Resume with 5 Years of Experience

Highly motivated and dedicated Customer Service Assistant Manager with 5 years of experience in a customer service centered role. Proven ability to develop superior customer relations and optimize customer service operations. Expert in providing quality customer service and handling customer queries. Possess excellent communication, multitasking and problem solving skills. Experienced in creating marketing strategies to improve customer relations and boost customer loyalty.

  • Superior customer relations
  • Handling customer queries
  • Multitasking
  • Problem solving
  • Marketing Strategies
  • Identifying customer needs and resolving customer complaints.
  • Manage customer service team and daily operations.
  • Design and implement strategies to improve customer service operations.
  • Train and mentor customer service representatives.
  • Monitor customer service representatives and ensure customer queries are being addressed properly.
  • Develop and implement customer loyalty programs.
  • Conduct surveys and analyze customer feedback to identify customer service trends.
  • Develop customer service policies and procedures.
  • Maintain customer databases and customer service records.
  • Monitor customer service performance metrics and identify areas for improvement.

Experience 5+ Years

Level Senior

Customer Service Assistant Manager Resume with 7 Years of Experience

Highly motivated and experienced Customer Service Assistant Manager with 7+ years of experience in customer service and client relations. Proven ability to support, coach and develop customer service team members. Adept at helping to resolve customer complaints and inquiries promptly and professionally. Driven to provide superior customer service and ensure customer satisfaction.

  • People Management
  • Client Relations
  • Team Building
  • Project Management
  • Process Improvement
  • Training & Development
  • Supervised a team of 15 customer service representatives in a high- pressure customer service environment
  • Ensured customer inquiries and complaints were addressed promptly and professionally
  • Developed and implemented customer service policies and procedures
  • Assisted with the recruitment, training and development of customer service staff
  • Analyzed customer service metrics and recommended strategies for improvement
  • Collaborated with other departments to ensure customer service goals were met
  • Maintained and updated customer service records
  • Developed and monitored customer service goals and objectives
  • Identified and resolved customer service issues in a timely manner
  • Investigated customer complaints and provided feedback to customers
  • Developed and maintained positive relationships with customers
  • Coordinated customer service projects and initiatives

Experience 7+ Years

Customer Service Assistant Manager Resume with 10 Years of Experience

A highly experienced and motivated Customer Service Assistant Manager with 10+ years of experience in customer service and team management. Demonstrated expertise in developing and managing customer service policies, procedures and service standards. Able to provide high- level customer service and build strong customer relationships. Proven ability to manage a team of customer service agents, monitor performance and provide feedback.

  • Team Management
  • Problem Solving
  • Customer Relationship Management
  • Organizational Skills
  • Data Analysis
  • Develop, implement and review customer service policies and procedures.
  • Coach, mentor and motivate customer service agents to increase performance.
  • Analyze customer data to identify trends and recommend improvements.
  • Monitor customer service KPIs and provide feedback.
  • Conduct customer satisfaction surveys.
  • Address customer complaints and resolve issues.
  • Review customer service operations and suggest improvements.
  • Organize and manage customer service events.
  • Keep abreast of industry trends and best practices.

Experience 10+ Years

Level Senior Manager

Education Master’s

Customer Service Assistant Manager Resume with 15 Years of Experience

With more than 15 years of experience in customer service, I am adept at building and maintaining trusted customer relationships. My expertise lies in resolving customer complaints and issues, ensuring customer satisfaction and resolving customer inquiries. I am also very knowledgeable of customer service best practices, customer service metrics and customer service technologies. I possess strong organizational, problem- solving and communication skills, and I am a highly motivated and results- driven individual.

  • Excellent customer service skills
  • Strong problem- solving abilities
  • Excellent organizational skills
  • Excellent communication skills
  • Highly motivated and results- driven
  • Knowledgeable of customer service best practices, metrics and technologies
  • Develop and implement customer service strategies
  • Monitor customer satisfaction and provide feedback
  • Respond to customer inquiries and complaints in a timely manner
  • Resolve customer service issues and escalate complex issues to senior management
  • Analyze customer service metrics and identify areas of improvement
  • Develop comprehensive customer service reports
  • Train, mentor and monitor customer service staff

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Customer Service Assistant Manager resume?

A Customer Service Assistant Manager resume should include skills and experience that reflect the requirements of the position. The most important elements to include are:

  • Professional Experience: Detail any relevant previous experience working in customer service or management. Include job title, organization, location, and dates of employment.
  • Education: Include any relevant educational qualifications with dates of completion.
  • Skills: Highlight any special skills or certifications that may be beneficial for the position, such as problem-solving skills, conflict resolution, communication, or foreign language.
  • Leadership: Demonstrate any leadership skills you possess that demonstrate your ability to manage staff and customers.
  • Professional Accomplishments: Showcase any accomplishments or awards you have received from previous roles that highlight your ability to exceed goals.
  • Computer Literacy: Include any computer programs and technology you are familiar with and have used.
  • Attention to Detail: Demonstrate your ability to pay attention to detail in customer service and management roles.

By including these elements in your Customer Service Assistant Manager resume, you will be able to demonstrate to employers the skills and qualifications they are looking for in a potential candidate.

What is a good summary for a Customer Service Assistant Manager resume?

A Customer Service Assistant Manager resume should showcase a candidate’s ability to lead a team of customer service representatives with professionalism and results-driven attitude. The resume should highlight the candidate’s previous experience in customer service management and their success in developing and coaching teams. It should also showcase the candidate’s ability to effectively communicate with customers, analyze customer feedback and develop strategies to improve customer satisfaction. An ideal candidate will have strong problem-solving abilities and be able to resolve customer issues in a timely and professional manner. In addition, they must possess excellent organizational skills and be detail-oriented. Finally, they should be able to manage multiple projects and deadlines simultaneously.

What is a good objective for a Customer Service Assistant Manager resume?

A Customer Service Assistant Manager plays an important role in any organization. They are responsible for providing customer support and representing the company in a professional manner. A good objective for a Customer Service Assistant Manager resume should focus on the following aspects:

  • Provide exceptional customer service and support
  • Implement customer service strategies and policies
  • Resolve customer complaints and inquiries promptly
  • Ensure customer service representatives adhere to all standards and protocols
  • Monitor customer service trends and find new ways to improve customer satisfaction
  • Train and mentor customer service representatives in best practices
  • Communicate with internal departments to ensure customer service objectives are met
  • Use data and analytics to identify opportunities for improved customer service
  • Monitor and enforce customer service policies and procedures
  • Remain up-to-date on new products and services

How do you list Customer Service Assistant Manager skills on a resume?

Customer service assistant managers need to be well-rounded professionals in order to ensure the highest level of customer satisfaction. When listing the skills you possess as an assistant manager on a resume, it is important to include those that are specifically related to the customer service field. Here are some of the important skills to highlight on your resume when you are applying for a customer service assistant managerial role:

  • Ability to motivate and inspire a team: As an assistant manager, your ability to lead a team of customer service representatives in an inspiring way is critical to the success of any customer service operation.
  • Conflict resolution: You must be able to resolve customer complaints and disputes in a timely and professional manner.
  • Communication: Assistant managers should possess strong communication skills in order to effectively communicate with customers, staff, and senior management.
  • Problem-solving: You must be able to identify customer problems and come up with creative solutions in order to ensure customer satisfaction.
  • Attention to detail: Assisting managers must pay close attention to detail and be organized in order to ensure the efficient and accurate operation of the customer service team.
  • Interpersonal skills: The ability to build relationships with customers and understand their needs is essential for customer service assistant managers.

By highlighting these skills on your resume, you will be able to demonstrate your qualifications for a customer service assistant managerial role.

What skills should I put on my resume for Customer Service Assistant Manager?

Customer service is an essential part of any business, and as such it is important to have the skills necessary to serve customers in an assistant manager role. Whether you are a first time job seeker or an experienced professional, having the right skills on your resume will help you stand out from the competition.

When working as a customer service assistant manager, you will need to be able to work with customers and colleagues to provide excellent customer service experiences. Here are some of the skills you should include on your resume for this role:

  • Ability to provide excellent customer service: You should be able to demonstrate strong customer service skills, including active listening, problem solving, and conflict resolution.
  • Leadership and organizational skills: As an assistant manager, you will be responsible for leading and motivating a team of customer service representatives. You should be able to demonstrate strong organizational skills and leadership abilities.
  • Knowledge of customer service software: Many customer service roles involve working with different types of customer service software. You should be able to demonstrate knowledge of these platforms and how to use them effectively.
  • Thorough knowledge of company policies and procedures: You should be able to demonstrate a thorough understanding of company policies and procedures, as well as any relevant industry-specific regulations.
  • Excellent communication and interpersonal skills: You should be able to demonstrate excellent communication and interpersonal skills, which are essential for this role. This includes written and verbal communication, as well as active listening.

By highlighting these skills on your resume, you can demonstrate to potential employers that you have what it takes to be a successful customer service manager.

Key takeaways for an Customer Service Assistant Manager resume

A Customer Service Assistant Manager resume should be tailored to the specific position that you are applying for. You should highlight any relevant experience and qualifications that are related to the job. Here are some key takeaways for an Customer Service Assistant Manager resume:

  • Demonstrate your customer service expertise: Make sure to highlight your customer service experience, as it is a critical aspect of any customer service position. Be sure to include any customer service awards or certifications that you have obtained, as these will demonstrate your customer service skills and knowledge.
  • Highlight your management abilities: An assistant manager needs to be able to handle team management and oversee operations. Be sure to include any relevant management experience, such as overseeing customer service operations, directing customer service staff, and developing customer service policies.
  • Demonstrate your problem-solving skills: As an assistant manager, you will need to have strong problem-solving skills. Include any customer service-related issues that you have solved or any customer service-related initiatives that you have implemented in the past.
  • Showcase your communication and interpersonal skills: As an assistant manager, you will need to have strong communication and interpersonal skills. Include any customer service trainings or workshops that you have conducted, as well as customer service feedback that you have received.

By following these tips, you can ensure that your Customer Service Assistant Manager resume is as effective as possible. Make sure to highlight any key skills and experiences that are relevant to the position and tailor your resume to the job that you are applying for.

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Assistant Customer Service Manager resume examples for 2024

Assistant customer service manager resume research summary. We analyzed 1,488 assistant customer service manager resumes to determine which ones land the most jobs. Below you'll find example assistant customer service manager resumes that can help you get an interview (and a job offer) from companies like Food Lion and Kroger. Here are the key facts about assistant customer service manager resumes to help you get the job:

  • The average assistant customer service manager resume is 283 words long
  • The average assistant customer service manager resume is 0.6 pages long based on 450 words per page.
  • Customer service is the most common skill found on resume samples for assistant customer service managers. It appears on 26.3% of assistant customer service manager resumes.

After learning about how to write a professional resume for an assistant customer service manager, make sure your resume checks all the boxes with our AI resume builder .

Resume

Assistant Customer Service Manager resume example

How to format your assistant customer service manager resume:.

  • The job title on your resume should match your application for the role.
  • Ensure your work experience focuses on achievements, rather than responsibilities.
  • Recruiters and hiring managers suggest fitting your resume on one page.

Choose from 10+ customizable assistant customer service manager resume templates

Choose from a variety of easy-to-use assistant customer service manager resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your assistant customer service manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Assistant Customer Service Manager Resume

Assistant Customer Service Manager resume format and sections

1. add contact information to your assistant customer service manager resume.

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set .

Assistant Customer Service Manager Resume Contact Information Example # 1

Hank Rutherford Hill

St. Arlen, Texas | 333-111-2222 | [email protected]

2. Add relevant education to your assistant customer service manager resume

  • The name of your school
  • The date you graduated ( Month, Year or Year are both appropriate)
  • The name of your degree
  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)
  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Assistant Customer Service Manager Resume Relevant Education Example # 1

High School Diploma 2011 - 2013

Assistant Customer Service Manager Resume Relevant Education Example # 2

Some College Courses In Nursing 1996 - 1998

Kent State University Kent, OH

3. Next, create an assistant customer service manager skills section on your resume

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills ; soft skills are hard to test
  • Emphasize the skills that are most important for the job

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an assistant customer service manager resume

Customer Service Skills

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Loss Prevention Skills

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Service Desk Skills

The point of contact between a services provider or enterprise and the end-user is referred to as the services desk. A service desk enables businesses to effectively implement daily internal and external tasks. It also helps enterprises in communicating with their customers and tending to their requests effectively.

Bank Deposits Skills

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

CSM means customer success manager who refers to a person who assists customers as they transit from the level of sales prospects to that of the product or service's active users. Customer success managers primarily focus on the customer's consistency and loyalty to create a long-term company-client relationship, which the organization would maintain so far as the business performs. Skills in this area include strong communication skills , empathy, excellent customer service, adaptability, patience, persuasive communication skills, and self-control. A customer success manager aims at developing a lasting relationship between the business and the customer.

Pickup Skills

In musical terms, a pickup is a transducing device used for capturing and converting mechanical music waves into an electronic signal. A pickup senses the mechanical vibration produced by a mechanical or electrical guitar and amplifies those vibrations using an amplifier. These amplified musical sounds are then produced through speakers. A pickup can also be used to produce mashup music.

Top Skills for an Assistant Customer Service Manager

  • Customer Service , 26.3%
  • Store Operations , 16.1%
  • Customer Support , 14.3%
  • Bill Pay , 4.7%
  • Other Skills , 38.6%

4. List your assistant customer service manager experience

The most important part of any resume for an assistant customer service manager is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of assistant customer service managers" and "Managed a team of 6 assistant customer service managers over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

  • Balanced vault, ATM, teller drawers, and cash dispenser daily.
  • Contributed in generating additional revenue for PNC Bank by effectively cross-selling appropriate bank products and services to customer for investment.
  • Helped work through a system change/conversion while maintaining quality of daily operations.
  • Promoted banking products and services as cross-sell referrals.
  • Supervised Teller/CSR Department including staff hiring and training.
  • Trained newly employed customer service consultants.
  • Utilized multiple proprietary customer data bases for each client including; Satellite and internet.
  • Established and maintained strong relationships with internal and external customers through continuous communication.
  • Provided directional assistance and emergency services to subscribers utilizing the global satellite positioning system.
  • Featured Accomplishments: Produced Microsoft PowerPoint presentations used by senior advertising executives to cultivate client retention and increase revenue.
  • Facilitated weekly staff meetings to maintain consistent sales strategies and communications.
  • Provided teller support and coaching in meeting branch goals and performance while promoting diversity and strong employee communication.
  • Leveraged strengths in persuasive communications and consultative sales to earn a reputation as a top sales performer for the company.
  • Utilized various software systems to process transactions accurately and efficiently while maintaining communication and relationships with clients.
  • Developed service improvements to facilitate team member training, communication and talent pool.
  • Investigated and resolved multi-million dollar audit for corporate merger leading to tens of thousands in unreported income.
  • Generated summary report of employee hours for payroll verification.
  • Developed and updated accounting procedures to capture cost data for a wireless service provider.
  • Assisted busy CPA firm during tax season with compilation of individual and corporate tax returns.
  • Provided useful analysis of income statement and balance sheet variances to senior management as requested.

5. Highlight assistant customer service manager certifications on your resume

Specific assistant customer service manager certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your assistant customer service manager resume:

  • Certified Nurse Assistant (CNA)
  • Medical Assistant
  • Certified Pharmacy Technician (CPhT)
  • Certified Management Accountant (CMA)
  • Food Safety Manager Certification
  • International Accredited Business Accountant (IABA)
  • Certified Medical Administrative Assistant (CMAA)
  • OSHA Safety Certificate
  • Certified Medical Office Manager (CMOM)
  • Certified Manager Certification (CM)

6. Finally, add an assistant customer service manager resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your assistant customer service manager resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:

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Common assistant customer service manager resume skills

  • Customer Service
  • Store Operations
  • Customer Support
  • Loss Prevention
  • Customer Complaints
  • Customer Satisfaction
  • Service Desk
  • Bank Deposits
  • Customer Inquiries
  • Cash Drawers
  • Customer Issues
  • Computer System
  • Sales Associates
  • Quality Customer Service
  • Sales Floor
  • Cash Control
  • Inventory Control
  • Office Procedures
  • Front End Associates
  • Product Knowledge
  • Performance Reviews
  • Customer Orders
  • Customer Relations
  • Financial Reports
  • Bank Products
  • Sales Reports
  • Customer Accounts
  • Regulatory Guidelines
  • Branch Management
  • Administrative Tasks
  • Operational Functions
  • Front End Operations
  • Customer Transactions
  • Personnel Issues
  • Credit Card
  • Anti-Money Laundering
  • Store Policies
  • Employee Scheduling

Assistant Customer Service Manager Jobs

Links to help optimize your assistant customer service manager resume.

  • How To Write A Resume
  • List Of Skills For Your Resume
  • How To Write A Resume Summary Statement
  • Action Words For Your Resume
  • How To List References On Your Resume

Assistant Customer Service Manager Related Resumes

  • Account Manager And Customer Service Manager Resume
  • Assistant Manager Resume
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  • Customer Experience Manager Resume
  • Customer Service Director Resume
  • Customer Service Leader Resume
  • Customer Service Manager Resume
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  • Customer Service Supervisor Resume
  • Customer Service Team Lead Resume
  • Customer Service/Operations Manager Resume
  • Guest Services Manager Resume
  • Senior Assistant Manager Resume
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Assistant Customer Service Manager Related Careers

  • Account Manager And Customer Service Manager
  • Assistant Manager
  • Assistant Service Manager
  • Customer Care Manager
  • Customer Experience Manager
  • Customer Relationship Manager
  • Customer Service Director
  • Customer Service Leader
  • Customer Service Manager
  • Customer Service Representative Manager
  • Customer Service Supervisor
  • Customer Service Team Lead
  • Customer Service/Operations Manager
  • Guest Services Manager
  • Lead Customer Service Representative

Assistant Customer Service Manager Related Jobs

What similar roles do.

  • What Does an Assistant Manager Do
  • What Does an Assistant Service Manager Do
  • What Does a Customer Care Manager Do
  • What Does a Customer Experience Manager Do
  • What Does a Customer Relationship Manager Do
  • What Does a Customer Service Director Do
  • What Does a Customer Service Leader Do
  • What Does a Customer Service Manager Do
  • What Does a Customer Service Representative Manager Do
  • What Does a Customer Service Supervisor Do
  • What Does a Customer Service Team Lead Do
  • What Does a Customer Service/Operations Manager Do
  • What Does a Guest Services Manager Do
  • What Does a Lead Customer Service Representative Do
  • What Does a Senior Customer Service Representative Do
  • Zippia Careers
  • Office and Administrative Industry
  • Assistant Customer Service Manager
  • Assistant Customer Service Manager Resume
  • ResumeBuild
  • Customer Service Assistant Manager

5 Amazing customer service assistant manager Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, customer service assistant manager: resume samples & writing guide, virginia davis, employment history.

  • Develop customer service initiatives and strategies
  • Handle customer complaints and inquiries in a professional and timely manner
  • Analyze customer service metrics and provide feedback to staff

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Professional Summary

  • Ensure customer service staff adhere to established policies and procedures
  • Develop and implement customer service policies and procedures
  • Monitor and evaluate customer service staff performance
  • Manage customer service staff schedules and workloads
  • Collaborate with other departments to ensure customer satisfaction
  • Identify customer service opportunities and implement solutions
  • Train customer service staff on customer service standards and best practices
  • Create and implement customer service training programs

Xaviera Ingram

  • Develop customer service surveys and analyze results
  • Maintain customer service records and reports

Leonard Taylor

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customer service assistant manager resume

Table of Content

  • Introduction
  • Resume Samples & Writing Guide
  • Resume Example 1
  • Resume Example 2
  • Resume Example 3
  • Resume Example 4
  • Resume Example 5
  • Jobs Description
  • Jobs Skills
  • Technical Skills
  • Soft Skills
  • How to Improve Your Resume
  • How to Optimize Your Resume
  • Cover Letter Example

customer service assistant manager Job Descriptions; Explained

If you're applying for an customer service assistant manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

customer service assistant manager

  • Oversees Customer Service operations. Experienced to lead 5 customer service 
  • Establish or maintain customer profiles
  • Pharmacovigilance – Prepare and process product complaint reporting and recording
  •  Pharmacovigilance – Prepare and process product recall reporting and recording
  •  Pharmacovigilance – Prepare and medical information reporting and recording 
  •  Pharmacovigilance – Adverse Event reporting and recording
  •  Pharmacovigilance – Poison record
  • cash control, reports, manage front end, deposits, count tills, lottery, western union, Train or instruct employees in job duties or company policies or arrange for training to be provided. 
  • Create and update the existing SOP 
  • Improving medication supplies to customers according cold chain products & non cold chain products, psychotropic product, controlled drugs 
  • Collaborate with distributor and warehouse for stock allocations, distributions and inventory planning 
  • Manage Distributor agreement  
  • Face to face meeting up customers to understand their needs and improvements

customer service assistant manager Job Skills

For an customer service assistant manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Computer Proficiency
  • Technical Support
  • Microsoft Office
  • Customer Service
  • Troubleshooting
  • Quality Assurance
  • Data Analysis
  • Time Management
  • Inventory Management
  • Communication
  • Documentation
  • Problem Solving
  • Multitasking
  • Process Improvement
  • Project Management

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Interpersonal
  • Decision Making
  • Critical Thinking
  • Adaptability
  • Organization
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Strategic Thinking
  • Emotional Intelligence
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Presentation
  • Written Communication
  • Social Media
  • Supervisory
  • Risk Management
  • Database Management
  • Financial Management
  • Visualization
  • Business Acumen
  • Relationship Management.

How to Improve Your customer service assistant manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Quinn Nelson

  • Monitor customer service trends and recommend improvements

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired..

  • Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
  • Keep job descriptions short but don't just list your jobs.
  • Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your customer service assistant manager Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

  • Manege customer service staff schedules and workloads
  • Creat and implement customer service trainning programs
  • Ensure customer service staff adhear to established policies and proceduers
  • Anaylze customer service metrics, and provide feedback too staff.
  • Ensure customer service staff comply with company policys and regulations.
  • Develope customer service initatives, and strategys.
  • Handel customer complainst and inquirys in a professinal and timely maner
  • Ensure customer service staff complys with company policys and regulatons
  • Train customer service staffs on customer service standers and best practicess

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history..

  • When explaining gaps in your employment section, start by being honest.
  • Elaborate on the gap and show that you never stopped learning.
  • Explain and elaborate any gap in your work history by highlighting new skills.

customer service assistant manager Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an customer service assistant manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Microsoft Recruitment Team

I am a passionate Customer Service Assistant Manager with 2 years of experience in the field. I am excited to submit my application for the Associate Customer Service Assistant Manager position at Microsoft, where I believe my skills and expertise would be a great asset to your team.

My life experiences have taught me the importance of hard work, dedication, and collaboration. Whether it was on the work, or just personally, I have always been committed to pursuing my goals with passion and tenacity. I am confident that throughout all of these years I have gained the skills and expertise necessary to succeed in this role and be a great asset for Microsoft. I am eager to join a team that shares my values and work towards a common goal.

Thank you for considering my application for the Associate Customer Service Assistant Manager role. I am looking forward to a future where we work together to drive this organization's success.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

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24 Customer Service Resume Examples for 2024

Stephen Greet

Customer Service Resume

  • Customer Service Resumes by Experience
  • Customer Service Resumes by Role
  • Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 24 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Customer Service resume example with 10 years of experience

Why this resume works

  • The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

customer service assistant manager resume

  • Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
  • Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
  • We suggest bold (but not garish) colors in the header and titles to draw attention.
  • Say goodbye to excess white space by adding some relevant projects you’ve worked on.
  • Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

Customer Service Associate Resume Example with 5 years experience

  • Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
  • Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
  • For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

Customer Service Manager Resume Example with 9 years experience

  • Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned.If these kinds of details paralyze you, take a breath; now, start off your  resume-building  adventure with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
  • Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
  • If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Call Center Resume

Customer service call center resume example with telemarketing experience

  • It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
  • If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

Customer service bank resume example with 4 years of experience

  • Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

Insurance customer service resume example with 11 years experience

  • Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

Client service manager resume example with 11 years experience

  • And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

Customer Service Specialist Resume Example with 10 years experience

  • Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
  • Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

Retail Customer Service Clerk Resume Example with 2 years experience

  • The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
  • We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
  • Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

Customer Success Manager Resume Example with 10+ years experience

  • Challenge yourself to prove your impact with metrics.
  • For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
  • Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

Bilingual Customer Support Resume Example with 7 years experience

  • For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
  • Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
  • Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

Customer Service Consultant Resume Example with 20+ years experience

  • Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
  • Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
  • Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

Customer Service Agent Resume Example with 7 years experience

  • As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
  • Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
  • Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

Customer Service Success Specialist Resume Example with 5 years experience

  • Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
  • Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
  • Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

Customer Service Coordinator Resume Example with 8 years experience

  • That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
  • A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

Customer Service Advisor Resume Example with 13 years experience

  • Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
  • Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

Customer Service Technician Resume Example with 4 years experience

  • It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
  • Don’t be afraid to highlight your  hobbies and interests on your resume .
  • But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

Customer service representative resume example with 5 years experience

  • So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

Call center customer service resume example with 5 years experience

  • Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

Professional customer service resume example with 10+ years experience

  • Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

Customer service supervisor resume example with 3 years experience

  • If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

Remote customer service resume example with 2 years experience

  • By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

Customer service sales resume example with 3 years experience

  • Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

  • Receptionist
  • Sales Associate
  • Front desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Recruiter points with yellow chalk to job skills and qualifications list on blackboard

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

  • Customer service skills
  • Formatting your customer service resume
  • Quantifying your previous impact
  • Customizing your resume for each job

customer service assistant manager resume

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

  • Answer telephone calls and emails promptly in Spanish and English
  • Maintain and extend client base through positive customer interaction
  • Excellent verbal and written skills in both Spanish and English
  • Strong organizational and analytical skills 
  • Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

  • Bilingual (Spanish and English)
  • Organized 
  • Strong verbal and written communication 
  • Proven customer success 
  • Empathetic 
  • Methodical and thorough documentation 
  • CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

  • Data analysis
  • Metrics-driven
  • Customer service reporting
  • Self-motivated
  • Social media
  • Creative problem-solver
  • Inquisitive

customer service assistant manager resume

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

  • Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
  • Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
  • The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
  • Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
  • Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

  • College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

Customer service resume objective

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

  • I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

Customer service resume summary

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

customer service assistant manager resume

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

  • Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
  • Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
  • Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
  • Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
  • Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
  • Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

  • Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
  • Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
  • Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

  • Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
  • Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
  • Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
  • No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

  • All of these are good ways to customize your job description points.
  • Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
  • Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

  • Outcomes like increased sales or error reductions are great metrics to include.
  • Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
  • Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

  • Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
  • Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

  • For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
  • Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

  • Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
  • Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

  • CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
  • Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

  • Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
  • Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

  • CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use our  resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

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Customer Service Assistant Manager Resume Samples

A Customer service assistant manager assists the customer service executives in overseeing all operations related to the customer service department. A refined Customer service Assistant Manager Resume highlights job description such as – assigning tasks to customer service workers, monitoring the employee performance, recommending best practices, handling customer complaints , training new recruits, ordering supplies for customer service department, assisting in all types of supervisory tasks of customer service department and tracking customer database or records periodically.

The most successful resumes for the post of Customer service assistant manager demonstrate skills such as experience in the customer service support, working knowledge of related tools and databases, strong communication skills, advanced troubleshooting skills and business acumen. Eligible candidates should have a degree at the least, as this job post provides on-the-job-training on the company’s products/services and on ways to handle complex customer support issues.

Customer Service Assistant Manager Resume example

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Customer Service Assistant Manager Resume

Headline : Motivated administrative professional seeking a position in a challenging environment. Over 10 years experience successfully providing administrative and customer service to the operational department.

Skills : Microsoft Office, Customer Service.

Customer Service Assistant Manager Resume Template

Description :

  • Customer service focus while processing complex transactions and performing extensive research to resolve customer complaints.
  • Coordinated daily calendar, managed correspondence for Store Manager.
  • Implemented training course for new recruits - speeding profitability.
  • Boosted cash flow and maximized profits through a decrease in inventory on hand in response to vendor policies.
  • Support management with metrics tracking and reporting sales and proposal activities.
  • Conducted performance evaluations on each employee.
  • Verified cash handling and paperwork management through surprise audits.

Sr. Customer Service Assistant Manager Resume

Summary : Obtain a position where can maximize Customer Service Management skill along with applying business administration, organizational, communication, and leadership skills, as well as continue with Sales and Call Center Specialist experience.

Skills : Customer Service, Training, Money Handling, Management.

Sr. Customer Service Assistant Manager Resume Example

  • Responsible for accurate estimates on residential, commercial and auto glass.
  • Involved daily in growing the branch through sales and appropriate job scheduling.
  • Maintained daily financials, cash register, petty cash and also prepared bank deposits and reconciled account to ensure accuracy.
  • Ensured appropriate logistics and equipment were in place at different job sites.
  • Responsible for purchasing of all needed supplies for the branch.
  • Problem solve on customer complaints and warranty work.
  • In charge of inventory management and monthly expenditures.

Jr. Customer Service Assistant Manager Resume

Objective : Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Client Relations, Product Sales and Customer Needs Assessment.

Skills : Oracle, Software Implementation, Team Development, Team Management, Inside Sales, Microsoft Office.

Jr. Customer Service Assistant Manager Resume Format

  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Monitor loan and sales activities to ensure that customers receive satisfactory service and quality goods.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Supervise others and provide on-the-job training.
  • Process merchandise returns and exchanges.
  • Order a supply of cash to meet daily needs.

Customer Service Assistant Manager III Resume

Summary : Customer Service Assistant Manager to train with our Customer Relations team and assist with overseeing campaign implementation, customer relationships, and the development of new hires.

Skills : Ecosys Stature Oracle.

Customer Service Assistant Manager III Resume Sample

  • Added new program codes to commission reports to insure proper commission rate paid for program.
  • Assisted in hiring/terminating/reviewing the Customer Service team.
  • Developed new training programs for Customer Service team.
  • Worked with credit department to insure all requests were being processed to guarantee customer satisfaction.
  • Handled high profile customers, investor accounts.
  • Verified proper pricing and approvals on all discounted orders.
  • Monitor accounts to identify early indications of customer dissatisfaction.

Customer Service Assistant Manager II Resume

Objective : Innovative Customer Service Manager with a good work ethic and a strong attention to detail. Familiar with financial record keeping. Desires an Accounting and or Customer Service Management Position in a general office setting.

Skills : Microsoft office experience, Customer Relations, Management, Record Keeping, Accounting.

Customer Service Assistant Manager II Resume Template

  • Responsible for ensuring that each customer receives the best service possible, and for assisting in the execution of all store initiatives that contribute to generating sales.
  • Responding quickly and resourcefully to customer requests or concerns.
  • Using suggestive selling techniques to increase sales.
  • Giving information to customers about products.
  • Up selling and making recommendations to customers.
  • Serving multiple customers in a short period of time.
  • Carrying out re-merchandising, display, price markdowns duties.

Customer Service Assistant Manager I Resume

Objective : Manage work schedules to effectively maintain customer service standards and meet associates personal needs.

Skills : Money Handling, Extensive Customer Service Skills,Teamworking Skills,Scheduling Appointments, Answering Phones, Transferring Calls.

Customer Service Assistant Manager I Resume Template

  • Assisting customers and maintaining excellent customer service in a retail environment.
  • Organizing work load to meet internal and external departmental deadlines.
  • Prioritize and answer routine correspondences not requiring executive attention to ensure timely and accurate responses.
  • Handled money as well as maintained appearance of work area.
  • Made self readily available for customers who needed assistance.
  • Scheduling as well as inventory and stocking.
  • Excelled in customer service as well as plus selling products.

Customer Service Assistant Manager/Supervisor Resume

Objective : To obtain a position whereby can best utilize education, creativity, and broad based Customer Service background.

Customer Service Assistant Manager/Supervisor Resume Format

  • Handle any customer complaints, and upset customers.
  • Handle emails and paperwork pertaining to customer services and inner store workings.
  • Find answers and solutions to the problems at hand.
  • Show exemplary listening skills and relate to customers to further the customer experience.
  • Multi-Tasking, and completing work quickly and with quality.
  • Using teamwork to further customer experience for the best.
  • Awarded the presidents award for top customer service for the year.

Customer Service Assistant Manager/Executive Resume

Objective : Seeking a challenging position in a progressive organization that offers opportunity for personal growth and professional advancement.

Skills : BLS certified, 40 hr hands on skill training for CNA, Effective professional communication skills, time management.

Customer Service Assistant Manager/Executive Resume Sample

  • Consist of answering multi line phone.
  • Calling clients with in 24hrs of delivery to follow up on delivery and customer's experience.
  • Created excel speed sheet with 24hr call back report.
  • Emailed report daily to management team as well as Owners of company.
  • Handled all customer service relayed question and opportunities.
  • Researched clients extended warranty issues.
  • Scheduled service appointments for clients.
  • Assisted in will calls, receiving, scheduling deliveries and installation.

Lead Customer Service Assistant Manager Resume

Objective : Maintain solid communication in the department and throughout the organization. Follow all customer service department standard practices to ensure efficient operations.

Skills : Epic, Basic Computer Skills, Microsoft Office, Microsoft Excel, Account Management, CPR Certified, First Aid Certified, Healthcare.

Lead Customer Service Assistant Manager Resume Format

  • Investigate customer's problems and find solutions.
  • Communicate with customers via phone, email, or letter.
  • Hire, train, and terminate customer service agents.
  • Compile and print reports on overall customer satisfaction.
  • Analyze and troubleshoot complex problems Propose solutions or recommendations.
  • Ability to express thoughts clearly, listen carefully and respond appropriately.
  • Clear communication to reduce misinterpretations or misunderstandings.

Summary : Experienced Customer Service and Mobile manager with a selling background. Currently an assistant manager within non- commission sales environment.

Skills : Customer Service, Customer Executive.

Customer Service Assistant Manager Resume Template

  • Planned and prepared work schedules, assigning employees to specific tasks.
  • Responsible for tracking and maintaining inventory.
  • Coordinate daily sales activities while establishing quotas and goals.
  • Participate in monthly management meetings as necessary to maintain sales goals.
  • Participated in numerous vendor sponsored workshops.
  • Customer Service and Sales over the phone.
  • Scheduling customer appointments for service in store and over the phone.

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Customer Service Assistant Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the customer service assistant job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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  • Provide executed Working Papers to operational departments
  • Make any changes/corrections to Working Papers as necessary until client sign-off is achieved
  • Responsible for management and scheduling of classes and associated training resources using the Learning Management System
  • Performs clerical duties such as filing and limited typing. (Performed by all incumbents)
  • Maintain and improve quality results by adhering to standards and guidelines; recommend improvements
  • Record any Post Executed Changes (PECs) to Working Papers and distribute
  • Enter data from Working Papers into Games Management System and check for accuracy
  • Carry out pre-sales activities / assisting key account manager
  • Order processing (order entry and tracking, appointment agreements, service complaints management, active support for external customers)
  • Request of pricing and quoting to customers
  • Handling claims
  • Logistic processing of orders with our production sites in the Netherlands and the UK
  • Direct contact for orders and deliveries for our customers
  • Order pricing
  • Develop a close comunication within the organization to perform day to day activities
  • Completing supporting paperwork
  • Provide customers with general product and service information
  • Extracting customer specific data to assist sales
  • Interface with logistics service providers to ensure seamless shipping and delivery to customers
  • Assist sales and marketing with sample dispatch
  • Process documentary credit orders (L/C, D/A, CAD etc.), review and coordinate related documentation using the online tool provided by the bank
  • High awareness of responsibility and customer-focus
  • College diploma or above

15 Customer Service Assistant resume templates

Customer Service Assistant Resume Sample

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  • 3+ years preferred customer service experience working with Major Accounts
  • Excellent communication/listening skills and have experience in conflict resolution
  • Maintain proper conduct and rapport with accounts
  • Contribute to special needs of the sales team
  • Ability to make swift and accurate decisions

Customer Service Assistant Month Fixed Term Contract Resume Examples & Samples

  • Previous experience working in a customer services environment is essential
  • Competent and efficient in Microsoft Office including Outlook, PowerPoint, Word and Excel is also essential
  • Excellent attention to detail and is also able to approach their work with a positive and enthusiastic attitude
  • Excellent data input skill
  • Educated to GCSE level (or equivalent)

BC Customer Service Assistant Resume Examples & Samples

  • Responsible for checking on a daily basis the B2C platform and perform the order entry into the ERP system (SAP)
  • Check stock availability and call the final consumer if there is any issue
  • Tracking and follow up of B2C orders, liaising with the warehouse and shipping company
  • Deal with any operational issue (refusals, returns, damages, etc.)
  • Ensure basic maintenance of B2C platform through Operations Systems
  • Propose improvements to the web page, also based on clients feedback, and coordinate with B2C administrator and E-commerce project Manager in order to develop the tool

Customer Service Assistant Resume Examples & Samples

  • Typically requires a High School degree or equivalent and 2 years teller experience
  • Full use and application of standard principles, theories, concepts, and techniques
  • Working knowledge of branch customer service and back office procedures

Store & Omni-channel Customer Service Assistant Analyst Resume Examples & Samples

  • Understand full lifecycle of customers, orders, returns and inventory related to Omni and Store purchases
  • Develop processes around the customer experience and interaction with Omni-Channel programs
  • Lead change by providing contact center trend analysis through visual dashboards for Omni-initiatives
  • Participate in Omni-Channel operational support and project work including requirements gathering, business rules/guidelines, performance testing, user acceptance testing, and performing competitive research for multiple rollouts of different initiatives
  • Leverage the Voice of Customer feedback to make data driven change to improve the customer experience in stores
  • Develop store communications and training initiatives in support of customer experience
  • Train and facilitate Customer Service presentation during bi-annual District Manager (DM) Home Office Visit
  • Analyze Contact Center reporting to identify potential store issues and share feedback with appropriate departments
  • Audit of the rollout, adherence to the in-store experience goals with Omni-channel
  • Escalate store issues and initiate new requirements related to store experience
  • Identify opportunities for loss prevention with Omni-channel initiatives and assist company in measuring its risk while maintaining an excellent customer experience
  • Resolve escalations/Liaison for DMs, RMs, Directors and Executives
  • Develop and deliver Store Experience reporting to Stores leadership
  • Develop and train an international Store Incident Team to support international growth
  • Oversee the Sales Audit process and push for more timely refunds to customers
  • Manage the Store Service Support Coordinator
  • Ensure proper service level for all Store Incident Teams
  • 4 Year College Degree
  • 1-3 years of Customer Service and/or Contact Center Experience
  • Project Oriented

Sales / Customer Service Assistant Resume Examples & Samples

  • 2+ years preferred customer service experience working with Major Accounts
  • Working knowledge of the wholesale/retail industry
  • Able to maintain confidentiality
  • Eager to increase knowledge and develop new qualifications to better serve the sales department and Volcom
  • Customer Service – respond to all management & major account requests and needs
  • Organization – responsible for maintaining all major account files
  • Full Circle skills a plus
  • Accurate entry of orders allows visibility to monthly achievement of financial goals for all
  • Timely entry of orders allows sales to know what is still available to sell at any given time
  • Must be able to accurately identify order discrepancies and seek resolution by ensuring color/material matches corresponding NRF code as set up in style master. Also ensure price on order is in sync with style master price and if not, seek Sales written approval
  • Must be able to work closely with customer service rep and supervisor to prioritize workload, and keep communication lines open in regards to order entry progress
  • Office or retail experience preferred
  • SAP experience preferred
  • Highly organized and able to prioritise
  • A flexible approach, with a willingness to get involved in all aspects of the business
  • Computer literacy, and able to quickly learn new software
  • Relationship building skills
  • Able to act on your own initiative without constant supervision
  • Previous experience is desirable
  • Typically requires a High School degree or equivalent and 5 years teller experience with CCR or FSR certification
  • Recommends new procedures and methods
  • Advanced knowledge of branch customer service, back office, safe deposit and lending procedures

Web-store Customer Service Assistant Resume Examples & Samples

  • Proven track record of working effectively and efficiently within a busy retail environment
  • Experience with an online retailer would be beneficial
  • Good administration skills, ability to type, with a systematic approach to logging of information and form filling
  • Good numerical skills
  • Experience of Excel
  • Good reporting skills
  • Must speak and write perfect English
  • Retail experience, developed interest in customer service and building relationships with an awareness of current industry trends
  • Passionate about your work with a ‘can-do’ attitude
  • Sharp attention to detail with a systematic approach to their work
  • Forward thinking with an understanding of social media and online reviews (e.g. Feefo)
  • Well presented, with good verbal and written communication skills
  • Well organised, systematic and logical
  • Highly motivated with a disciplined approach to problem solving
  • Someone who enjoys getting real satisfaction from their job and giving their full effort
  • Responsible for management and daily correspondence of assigned accounts
  • Review and Process order confirmations
  • Monitor reorder, exchange and RTV’s throughout selling season
  • 2 years plus experience in customer service within the fashion industry,
  • Strong communication, networking and interpersonal skills
  • Good understanding of shipping paperwork and international customs requirements, documentation, tax and duties
  • Energetic and proactive
  • Excellent organisation and team working skills
  • Ability to work and part of a team
  • Working knowledge of Microsoft Office and Excel
  • Knowledge of Zedonk preferred but not essential

Website Customer Service Assistant Europe Resume Examples & Samples

  • Assist in answering all customer e-mails and additional communications within agreed service standards
  • Ensuring that all CS queries on UNIQLO social media (Facebook & twitter) are responded to in a timely manner
  • Work closely with the Ecommerce Customer Service Manager and Omni-channel Coordinator in France
  • Liaise with the warehouse service delivery team when necessary, building strong relationships to ensure customer refunds or requests are processed correctly
  • Be involved with and propose new and effective customer tools which bridge together Ecommerce and store operations
  • Support with reporting Customer Service/website issues based on feedback from customers
  • Reporting on the FR regions customer service queries with the support of your line manager
  • Computer literate in all Microsoft packages with the ability to learn new skills
  • Must be organized, self-motivated and competent
  • Performing routine back office, clerical, customer service and/or lending duties to support the branch
  • Contacting customers regarding insufficient funds, processing night deposits, responding to incoming wire transfers, reviewing overdrafts, DDA non-post large items and signature check reports
  • May oversee safe deposit activities and other customer service issues
  • Travel between Tustin, Costa Mesa, Irvin and Huntington Beach branches
  • High School degree or equivalent
  • 2 years teller experience
  • Experience with New Accounts
  • Ability to travel between 4 branches: Tustin, Costa Mesa, Irvin and Huntington Beach

Customer Service Assistant Manager Old Bond Street Resume Examples & Samples

  • High school diploma or equivalency
  • English language usage and grammatical skills
  • Proficiency in Microsoft Office
  • Flexible availability including weekends and evenings
  • Undergraduate college degree preferred
  • Knowledge of shipping/tracking systems
  • Experience in a administrative business environment
  • Knowledge in POS, MIPS, and/or AS400
  • Obtain information by answering calls, documenting needs and providing needed information to requestor
  • Generate Service Dispatch requests
  • Escalate Service Dispatch according to protocol
  • Meet performance standards such as call answer time, hold time, and customer satisfaction metrics
  • Operate in an ethical manner and in compliance with ARAMARK’s Business Conduct Policy
  • Shift flexibility required for a 24X7 operation that may include holidays, weekends and overnight
  • Outstanding customer service skills
  • Pleasant phone voice; demonstrates verbal energy
  • Strong verbal and written communication skills; ability to communicate with all levels of the organization
  • Strong organization, follow up, and problem solving skills

Senior Customer Service Assistant Resume Examples & Samples

  • Issuing credit and debit notes
  • Keep records of customer interactions (for instance, by using Services for Object)
  • Request for material set-up
  • Profound knowledge of country specific requirements (China/India)
  • You have at least 3-5 years customer service experience
  • You have skills with good PC the willingness to learn new programs. Experience with SAP or other ERP systems is preferred
  • You have strong interpersonal communication skills and are highly customer focused and responsive
  • High school diploma or higher is preferred
  • Excellent communication written and phone skills
  • Interpersonal skills; including ability to quickly establish and maintain rapport at all levels; sensitivity
  • Ability to work collaboratively with a win-win orientation
  • Organization, detail orientation and Ability to Multitask multiple time sensitive requests
  • At least 2 years in a customer service role
  • English language skills both written and spoken are essential
  • The ability to function in a high stress and fast paced environment
  • Order entry, shipping and invoicing
  • Follow-up on outstanding customer inquires
  • In the case of new customers, closely interface with logistics service providers to make sure all is in place to have smooth shipment. Information required for smooth transition are : determine shipping company, best applicable incoterm, route/leadtime etc
  • Reporting (end of month/OTTR)
  • Contact banks, authorities, consulates, concerning export and import completion or status of documents
  • Foster relationships with internal and external customers
  • Be the prime contact for audit related queries
  • Profound knowledge of international shipping documents and why they are required
  • Profound knowledge of country specific requirements (China/Japan/Korea)
  • You have experience in international order processing and logistics required: i.e. the document-flow for international orders, documentary credits, international shipping documents, export and import regulations
  • You are familiar with Incoterms
  • You have good PC skills with the willingness to learn new programs
  • You are a strong team player, open to feedback
  • You are stress resistant and positively minded
  • You are a motivated and flexible person capable of taking initiative
  • Supreme sense of urgency
  • Supreme sense of ownership
  • Effective Communication Skills
  • Collaboration
  • Change adaptability
  • Proactiveness
  • Knowledge SAP (Desired)
  • Answer customer queries via inbound calls and emails
  • Facilitate system reporting and carry out checks/audits as required
  • Process orders, check prices and ad hoc outbound calls
  • Manage customer complaints
  • Investigate and resolve any delivery discrepancies by working closely with our main warehouse / distribution centre
  • Refer customers to Technical Sales and Service Department
  • Make any amendments to orders including processing order cancellations
  • Work closely with internal departments such as finance, pricing, other customer service teams
  • Meet service level agreements on answering calls and order entry
  • Experience in customer service role in commercial environment desired
  • Excellent communication skills and team player
  • Provide exceptional customer service to home-owners via in-bound telephone, email, fax and written correspondence
  • Provide customers with referrals to other UTC business units for such as Kidde, Carrier Transicold, Carrier Commercial Service, etc
  • Communicate and escalate more complex customer issues to upper management
  • Provide guidance and assistance (informal mentorship) to Tier 1 contract employees
  • Experience with CRM (Customer Relationship Management) and telephone tools preferred
  • Must be able to accurately type at least 25 words per minute
  • Must demonstrate excellent customer service skills including professional phone etiquette
  • Must demonstrate use of proper spelling and grammar
  • Ability to follow standard work processes and instructions
  • Work schedule is 8:00am EST to 5:00pm EST, but may change occasionally depending on business need; must be willing to be flexible in order to provide adequate coverage for co-workers on vacation or other absence
  • Strong Maths and English skills - Standard Grade ‘B’ or above
  • Competent keyboard skills
  • Previously customer focus/customer service experience
  • Strong written English skills and a sharp eye for detail are essential
  • Current knowledge of Data Protection Act, Compliance and FCA rules
  • Previous experience of achieving individual targets for quality and accuracy
  • Courteous, well-spoken in Korean & well presented
  • Self motivated with good communication skills
  • Strong team player with positive outlook
  • Proven organisational and self-motivation abilities
  • Knowledge of Siebel/SAP/Epsf/Oracle
  • Completion of 4 years university study
  • 2 years+ in an Administrative Role or Customer Service Environment
  • Prepare first draft of Working Papers for GPC games with information provided Customer Service Representatives
  • Check instant ticket prize structures to ensure mathematical accuracy
  • Update the status of all executed and pending games in the production schedule
  • Assist with preparation of customer deliverables (EOG letters, printing/binding working papers, press sheets)
  • Assist with shipment/deliverables, particularly on international orders
  • Follow all Company policies, procedures and rules related to Information Security, Quality and Environmental
  • High School Diploma or equivalent required. Associates Degree or higher preferred
  • Minimum 1-2 years’ experience in administrative or similar role
  • Printing industry or Lottery industry experience a plus
  • Foreign language skills a plus
  • Intermediate math skills required
  • Working knowledge of computer systems and proficiency using Microsoft Office (Excel and Word) and Adobe required
  • Requires strong attention to detail and accuracy
  • It is all employees’ responsibilities to understand the specific requirements for their jobs and locations as it relates to Environmental responsibilities, Information security, and Quality expectations
  • Be a voice for the customer
  • Listen well, be responsive and demonstrate a sense of urgency in all cases
  • Strive to maximize customer satisfaction in line with the contractual arrangements
  • Responsible for the correct and timely handling of order processing and this not only for dual flow SAP/SF+ but also for back order ( retail & hospital ) and sample dotation management, including billing, credit Nota , complaints and returns this for 3 channels : Wholesaler, hospital and pharmacists and also internal departments
  • Process the orders for psychotropic including strict reconciliation according to FAGG rules
  • Execute timely all necessary actions to ultimately achieve/support sales TGT plan including the first to market for launch excellence and key end of Month / Quarter process
  • Follow up on daily basis picking/delivery process with the different and multiple partners ( warehouse and distribution )
  • Issue Daily KPIs reporting to management, supply chain, QA,
  • Actively participate in the maintenance of the SOP and support audit requests
  • Embrace compliance, implementation of procedures, and work instructions according Novartis / NFCM standards
  • SAP system experience is a PLUS
  • Excellent communication and organizational Skills
  • BI – (Tri) lingual FR and NL ( EN is a + )
  • Achievement of the set objectives and key strategic TGT goals as aligned during the epmp
  • Get things done, Meeting deadlines
  • Communication management towards the customers, SC/CS team, and sales department
  • Respect of compliance, Values and Behaviors of the company
  • Possible site visit
  • Providing customer service via telephone and email in a call center or help desk environment using an automated system; AND
  • Applying and evaluating laws, regulations and policies to complete assignments
  • Communicating in writing or by telephone to obtain and provide information
  • At least one year experience as a Passport Support Associate, Level 1 or 2
  • Minimum of three (3) years of general office experience involving document examination
  • Demonstrated capability to analyze facts, evaluates information, and draw conclusions
  • Provide premiere customer service for Honeywell external customers
  • Extensive external and internal customer contact through order handling and problem solving
  • Developed understanding of order-to-cash cycle and revenue recognition requirements
  • Able to function in a team environment, providing back-up and assistance when needed, without being asked
  • Fluent English (9 minimum) an absolute must
  • Attention to detail is needed

Customer Service Assistant Ref Resume Examples & Samples

  • Be confident, genuine, eager and willing to learn
  • Display a good attitude and professional persona
  • Be able to stay focused, calm and resilient under pressure
  • Demonstrate care and empathy when dealing with customers from all different backgrounds
  • Be able to work to tight deadlines
  • Be a quick learner who is driven and can use their own initiative
  • Be computer literate with experience of using MS Word, Excel and Outlook and be able to pick up computer systems and software quickly. Have a passion for customer service and demonstrate previous customer service experience
  • Display strong organization and communication skills, both written and verbal
  • Needs to communicate and deliver all information necessary on the status of the orders
  • Must have a proactive attitude to resolve all needs encountered
  • Create assign and where required, dispatch all service request to appropriate personnel providing necessary communication back to customers regarding service request
  • Maintain and update database with changes required in an accurate and timely manner
  • Preparing reports as requested within time frames given
  • Support OEM´s accounts (Master Accounts) following throroughly forecasts, PO´s and meeting delivery dates
  • Positively representing the Strathberry brand as the first point of contact
  • Handling phone calls and emails with customers which include, but are not limited to, orders, deliveries, cancellations, returns, fraudulent transactions, providing information and dealing with customer complaints
  • Providing and maintaining reports on fraud, cancellations, returns and reasons for refunds
  • Facilitating all returns with the appropriate method or procedure
  • Supporting the Head of Communications – China with social media, including taking responsibility for answering direct messages and responding to comments in Chinese social media
  • Providing general administrative support when and where necessary
  • Exceptional verbal and written Chinese language skills are a must and a good level of verbal and written English skills are required
  • A minimum of 1 years’ experience in a retail customer service related role
  • Interest in the luxury brand industry
  • Self-motivated with a ‘can do’ attitude
  • A good level of numeracy and the ability to produce and maintain accurate records
  • Experience working for an online retailer and would be beneficial
  • Chinese (Mandarin), Professional working proficiency
  • English, Professional working proficiency

Customer Service Assistant Month Contract Resume Examples & Samples

  • Degree in Economics or Business
  • 3 years minimum experience in Customer Service department
  • Fluency in Greek & English
  • A bachelor's degree is required
  • Fluent English 100% absolute must
  • Experience utilizing SAP is considered ideal
  • Self starter, able to work independently in a team environment
  • Developed business acumen
  • Excellent interpersonal communication skills; ability to adapt to different communication styles
  • Ability to multi-task with minimal supervision
  • Strong initiative and commitment
  • Three or more year's secretarial experience, preferably in a health care setting
  • Must possess extensive personal computer skills
  • Must possess strong written and composition skills, strong oral communication skills, organizational skills and interpersonal skills

Customer Service Assistant Spokane Resume Examples & Samples

  • Awareness-level research skills – gather information
  • Awareness-level computer skills - use computer hardware and software to complete assignments
  • Awareness-level writing skills - convey information in writing according to the needs of the audience
  • Awareness-level oral communication skills - convey information orally according to the needs of the audience, and receive and understand spoken information
  • Awareness-level workload management skills - plan and organize assignments to create timely, accurate work products. Work efficiently, remain focused, and handle interruptions effectively
  • Awareness-level customer service skills – build and maintain customer satisfaction with products and services
  • Make sure you are very diligent in following all the application instructions
  • Make sure your application addresses how you meet each of the required and desired qualifications
  • Carefully read each of the supplemental questions and respond completely to each one
  • Make sure your application reflects your best writing
  • 12 mos. trg. or 12 mos. exp. in office practices & procedures of which 3 mos. involved operation of various office equipment; 12 mos. trg. or 12 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 12 mos. trg. or 12 mos. exp. in state &/or federal laws, rules, policies & procedures applicable to assigned inquiries, requests, complaints &/or transactions to be processed; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry, or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer
  • Or 6 mos. as Customer Service Assistant 2, 64432
  • Or 9 mos. exp. as Customer Service Assistant 1, 64431
  • Process orders in conjunction with Alexion Intl. operations team
  • Control daily accuracy of shipments and invoices and take necessary corrective actions (credit notes, returns, etc.)
  • Handle correspondence and phone calls to address claims for lost/stolen or damaged goods, incorrect billing
  • Handle cash collection together with the Financial Dept
  • Support the RAM team on a daily basis
  • Create new customers, maintain the customer data base and Price lists in conjunction with Alexion Intl. operations team
  • Handle Hospital Tenders
  • Handle calls from prospective and current customers
  • Monitor hospital consumption
  • Provide data collected in CRM/KPIs
  • Collect information on customers’ satisfaction
  • Route, log and maintain paper files, reports and documents
  • Participate to regular meetings on site and conference calls with other affiliates
  • Share all relevant information with Alexion Pharma France team
  • A first experience in customer service coordination is mandatory (at least 2 to 3 years)
  • Experience of hospital business, preferably in niche markets/orphan drugs is a strong plus
  • Ability to successfully resolve issues related to key accounts conditions
  • Knowledge and understanding of country pharma regulations
  • Computer office packs and reporting tools + SAP would be a plus
  • Fluent in French both spoken and written
  • Customer service background – results driven
  • Minimum 2 years, preferably in SAP / ePSF & Field Citrix
  • Expert user of Microsoft Access and Microsoft Excel
  • Experience in working in a team to achieve common goals and SLA’S
  • Support Regional HBS business on SAP transactions and reporting
  • Strong written and verbal communication in English
  • Proactive thinker and ability to forward plan
  • Target driven and enjoys working in a competitive environment
  • Is a team player that is able to share best practices and develop new standards
  • Ability to follow business processes and tasks
  • Ability to organize multiple tasks simultaneously

On-site Customer Service Assistant Resume Examples & Samples

  • High school diploma or GED preferred
  • Ability to start within two weeks after offer made/accepted preferred
  • Flexibility to work varying shifts and on Saturdays
  • Handle and maintain subscriptions in SAP system
  • Handle monthly invoices checking and credit card processing
  • Handle internal/external customer’s enquiries and follow up until issue resolved
  • General Clerical/Administrative duties
  • 1 or 2 years of working experience in customer service/operation preferred, fresh graduate will also be considered
  • Computer literate and proficiency in MS Office
  • Fluent spoken & written in English
  • Customer-oriented and good team-player
  • Assist customers, trades and field personnel over the phone
  • Entry of all incoming and outgoing work order requests, POs and basic letters
  • Maintain as well as create customer history
  • Maintain and create reports
  • Maintain inventory of department
  • Liaison between Customer Service Department and homeowners
  • Maintain homeowners files
  • Answer incoming phone calls and put them in contact with the appropriate personnel to resolve problems
  • Process field representatives' status of ongoing work
  • Prepare the orientation and walk-through booklets
  • Prepare and mail customer service surveys
  • Act as liaison between homeowners and Customer Service Manager and Coordinators
  • Reception area duties: Must remain at phone console in order to consistently answer the telephone during business hours professionally, promptly and courteously
  • Greet and assist visitors
  • Maintain office supplies and processing of supply invoices
  • Assists sales staff with back orders and returns
  • Following up with vendors to obtain delivery dates
  • Help track material sent to customers
  • You provide excellent service with regards to our large customer base (EMEA region)
  • Communication with all levels of the organization
  • You continue to observe market trends in order to continuously provide customer support and best practice
  • You process incidents pertaining to wrong delivery, returns, customer complaints
  • You generate reports that highlight and resolve customer challenges

Casual Customer Service Assistant Resume Examples & Samples

  • Deliver the ultimate premium customer experiences within the centre
  • Promote all current and newly offered services to both customers and retailers
  • Flexible 7 day availability, including late night Thursday/ Friday and weekends
  • Manage the complete Order management processing cycle from Quotation to Invoicing
  • Edit orders, Quantity, unit price, item creations, release account blocks, and prepare order files with clear documentation to effectively process customer orders
  • Generate Sales order acknowledges and forward to customers
  • Follow up order with factories, provide shipping instructions on customer requirements
  • Follow up on purchase order status to ensure dispatched are executed in timely manner from various factories
  • Attends to customer enquiries pertaining to orders status, (weekly) Shipments, prices, complaints (discrepancies), product availability, etc
  • Collaborating with various in house departments which include the regional & country management, accounting, credit, warehousing, shipping, freight forwarders, sales and marketing
  • Acting as the problem solver, searching within and outside the company for solutions to client’s issues
  • Attend weekly call customer call and visit customers
  • Generate credit and debit notes
  • Manage the RMA process
  • Develop Standard operating procedures (SOP) with customers and suppliers
  • Upload documents on online tools such as E-achieve and Box it
  • Resolve any discrepancies related to shortage, excess & damage with suppliers and close customer claims
  • Bachelor’s degree in relevant field
  • Minimum of 3 years relevant work experience, ideally within a multinational company
  • Proven experience within a customer facing role
  • Excellent communication skills, both written & verbal
  • Positive outlook and willingness to go the extra mile

Customer Service Assistant Parallon Resume Examples & Samples

  • Work may be stressful at times
  • Requires lifting paper or boxes, up to 50 pounds occasionally
  • Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations
  • At least one year of mailroom experience working in a highly productive environment is required
  • College or University degree or in the process of getting it. Experience in a Customer Service related position or in the chemical industry will be considered an advantage
  • Experience with ERP systems or sales support is considered an advantage
  • Advanced user of basic computer programs – Microsoft Office, Google Applications, etc

Online Customer Service Assistant Resume Examples & Samples

  • Online customer support via several channels including phone & email
  • Ensure outbound & customer returns are processed accurately
  • Take responsibility to improve product knowledge and advise customers on purchases
  • Increase sales by being aware of current trends, styles and availability of products
  • Daily order & returns handling and payment & refund handling for e-commerce
  • Liaising with logistics/warehouse for e-commerce deliveries & up to date delivery schedule
  • Customer & Returns analysis & feedback weekly/monthly/seasonally
  • Customer stock transfers & re-orders
  • Ensure exemplary levels of customer service are displayed at all times
  • Build VIP relationships with top clients and key brand representatives
  • Temperley London brand ambassador
  • Exceptional customer service skills and the ability to exceed expectations
  • A genuine interest in fashion and current trends
  • Excellent communication skills in both written and spoken English, fluency in other languages would be a definitive advantage
  • Sales focused individual with the ability to work to and exceed sales targets
  • Ability to use own initiative and proven track record of having solved problems successfully
  • Strong organizational skills and ability to multitask are paramount
  • You must be IT literate with the ability to pick up new systems quickly
  • Experience with Online Customer Service
  • Magento Enterprise Experience preferable
  • Key skills: Microsoft word, excel, powerpoint
  • Previously performed a variety of tasks associated with food production
  • Experience of front and back of house services including food preparation, customer service, till operation, cleaning, health and safety, food hygiene and other general duties associated with working in a catering environment
  • Able to deliver great customer service
  • Team player & self motivated
  • Positive outlook, demonstrates professionalism, courtesy and openness with others
  • Able to comply with legislation and follow all rules and procedures
  • Flexible attitude to and embraces change
  • Able to work in a busy environment and deliver excellent standards
  • Basic numeracy & literacy skills
  • Good communication skills & command of English to be able to liaise with customers & colleagues
  • Provide Reception back-up when front desk in unattended; answer calls and forward to appropriate person
  • Manage/process customer orders
  • Enter machine, parts, lab and service orders into the business system
  • Collect and store sales contracts for required sales orders
  • Set up new customer accounts and maintain existing customer accounts as needed
  • Filing (hard copies and electronic files)
  • Send out daily order confirmations to customers
  • Process basic parts quotations and follow up on outstanding quotes as needed
  • Manage customer communications in regard to late orders or other issues that may arise
  • Provide proof of delivery for customer orders upon customer request
  • Process time cards and expense reports as needed
  • Assist with other administrative duties as assigned/requested
  • AS or AA degree required
  • Good telephone and customer communication skills
  • One (1) to three (3) years of customer service experience
  • Strong skills with a PC and MS Office software applications (Word, Excel, Outlook)
  • Ability to work and communicate effectively in a team environment
  • Strong organization, problem solving and prioritization skills
  • Strong work ethic and sense of urgency
  • Creative/innovative
  • Greet and assist delegates at the reception
  • Generate and update course certificates
  • Course reporting to organizations such as GWO and OPITO
  • Responsible for handling purchase contracts from various job centers
  • Quality assure pre requisites for course attendance
  • Optimize document management and data quality
  • Provide professional customer service pr. mail, phone and in person and proactively follow up on customer enquiries
  • Book delegates unto courses
  • Plan and execute meetings with external stakeholders
  • You are service minded and presentabel with good interpersonal skills
  • You have a structured approach to daily tasks with an eye for details
  • You are solutions oriented, independent and a proactive teamplayer
  • You are comfortable with the use of Microsoft package, phone systems and learning new IT systems
  • You have effective and versatile communication skills that goes across nationalities and positions
  • You are Fluent in Danish and English both verbally and written
  • You are customer focused and committed to deliver a better learning experience
  • 9 mos. trg. or 9 mos. exp. in office practices & procedures
  • 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people
  • 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing
  • 9 mos. trg. or 9 mos. exp. in operation of personal computer
  • Educated to A level or equivalent, with a good standard of Maths and English
  • Computer literate with excellent keyboard skills and familiar with Microsoft Office. Previous experience of ERP systems is a distinct advantage
  • Accurate and methodical and able to maintain this when working under pressure
  • Able to work proactively as part of a team with strong communication skills (written and verbal). A polite and professional telephone manner is also required
  • Ability to understand and appreciate the importance of addressing key customer requirements and the supply of customer products to effectively make decisions during the stock allocation and picking routines
  • Able to prioritise workload, balancing routine and ad hoc tasks to ensure department is able to meet performance targets
  • Foreign language skills would be a bonus
  • Experience and knowledge of excellent customer service delivery
  • Ability to prioritise workloads to ensure you achieve targets in a timely manner
  • A competitive salary, benchmarked against our competitors, which will grow as you do
  • Pension 9% of your base salary, you can choose to contribute less or more than this, and anything you don’t wish to put in to your pension you can take as cash instead!
  • Attractive holiday entitlement
  • 50% off our Home, Motor and Pet insurance
  • Free Travel insurance
  • At least 2 years working experience
  • Fluent English writing skill
  • Customer service experience is preferred
  • Embrace and be comfortable working with new technology
  • Display and utilise excellent customer service skills
  • Adapt to changing ways of working and be willing to undertake a multitude of branch tasks
  • Have or be willing to acquire an excellent level building supplies product knowledge (training given)
  • Work as part of a collaborative team
  • Show drive and passion for achieving productive results
  • Display professional, trustworthy, respectful and safety compliant characteristics
  • Show previous experience of working in a multi-channel retail or trade environment
  • Build an in depth knowledge of branch operations & systems to enable quick and efficient resolutions to customer queries
  • To recommend opportunities to improve the service we provide to our customers and branch colleagues so we fulfill the brand promise
  • Support the wider team in answering branch queries, including the own brand branch helpline, and resolving issues and providing advice as appropriate
  • Acquire a basic level of product knowledge
  • Provide administrative / project support to the Customer Service Manager

Admin / Customer Service Assistant Resume Examples & Samples

  • Support CS department with consumer calls and updating doc locator transition to new people
  • Support ANZ Forum event support
  • Support with Facebook Community management while new consumer campaigns are being developed
  • To update our doctor locator listing – approx. 1 week (full time) – requires good attention to detail
  • To receive consumer calls each day – requires good communication (verbal and written) skills
  • To support Facebook community management (responding to consumers) – requires attention to detail
  • To support event manager with upcoming ANZ Forum admin– requires ‘can do’ attitude / organizational skills
  • Support marketing team with adhoc tasks (some reporting) – requires flexibility
  • Support with the audit of collateral for new brand launch
  • ACD phone line support covering Vendor Maintenance Issues
  • Back up support for ACD phone line covering Invoice Processing
  • Process Vendor Adds, Changes, Deactivations & Re-instates in SAP
  • Process Certificates of Insurance, Indemnity agreements, W-9/W-8
  • Preparation of vendor maintenance documentation for scanning
  • Cross check vendor maintenance counterpart on direct deposit and other items
  • Pull back up on returned Sodexo checks and process accordingly
  • Maintain vendor maintenance Email box (dedicated email group) & EFax
  • Process credit application (trade references)
  • Sort all incoming mail received for vendor maintenance
  • Specialty projects handed down from senior manager and team lead
  • Assist in the other areas of Accounts Payable as required
  • 1-2 years Customer Service phone experience
  • 1-2 years Accounts Payable experience (preferred)
  • 1-2 years of SAP AP Module experience (preferred)
  • Excellent oral and written communication skills and interpersonal skills with ability to communicate with all levels of management
  • Must be a self-starter with high degree of initiative
  • Ability to gain confidence and respect of management and staff through attributes such as professionalism and positive attitude
  • Demonstrated organization and comprehension skills
  • Ability to prioritize and maintain core responsibilities/accountabilities while simultaneously involved in multiple department initiatives
  • Willing to put in necessary time to complete tasks on schedule and meet deadlines
  • Proficient in Microsoft Office products & Outlook
  • Provide efficient order execution, starting from receiving orders to forwarding goods to customers
  • Collect and address all customer issues that arise in a timely and proficient manner
  • Monitor, track and escalate critical customer issues on a daily basis
  • Communicate escalations to other functions as appropriate
  • Support in motivating Customer Care to meet performance and other agreed goals
  • Provide statistical information
  • Support productivity improvement
  • Work closely with Sales Representatives and CSRs to provide customer support
  • Enter data into the order entry system for reprint jobs ensuring accuracy and timeliness
  • Assist Sales, Client Services and Production personnel regarding order information, job status, issues, problems and updates
  • Assist Team Supervisors with administrative tasks
  • Run various scheduled reports
  • Add/edit/maintain item records
  • Assist CSRs with gathering data for pre-billing of jobs
  • Monitor progress of orders throughout the system
  • Knowledge of postal regulations a plus
  • Computer and typing skills
  • Ability to use basic office equipment (e.g., calculator, PC, copier, Fax)
  • Provides high quality reception services to patients, families, physicians and staff
  • Greets and assists patients
  • Identifies that patients are in the correct area for services and if not, is able to identify the correct area of services and insures patients’ arrival there
  • Escorts patients and/or families as need for services
  • Identifies patient needs and responds appropriately
  • Efficiently manages lobby areas by keeping track of patients, families and visitors for registrars, nurses and physicians
  • Assists registrars and supervisors with any requested tasks. Scans registration documents into the FileNet system
  • Compiles daily schedules and flow specific to work area
  • High school diploma or equivalent required. Associate’s degree or 2 years of experience in lieu of degree preferred
  • Data entry skills required (45-60 keystrokes per minutes)
  • Past work experience of at least 1 year within a healthcare provider and/or payer environment performing patient access and/or customer service activities, are highly desired but not required
  • Certified Healthcare Access Associate (CHAA) credentials by the National Association of Healthcare Access Management (NAHAM) and/or Certified Patient Account Technician (CPAT) credentials by the American Association of Healthcare Administrative Management (AAHAM) preferred
  • Working knowledge of medical terminology desirable. Basic computer skills are required
  • Excellent communication (verbal and written) and organizational abilities. Interpersonal skills are necessary in dealing with internal and external customers, including the ability to interpret customer requirements, recommend and take action to satisfy the customer’s needs. Accuracy, attentiveness to detail and time management skills are required
  • Meets Health System's Guiding Behaviors and Caring Standards including interpersonal communication and professional conduct expectations. Ensures patient safety by authenticating patient identity throughout all essential functions
  • Meets or exceeds established customer service, productivity and quality standards in all essential functions
  • Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior
  • Performs activities that relate to registration in a variety of settings/locations and for multiple patient types (Inpatient Admissions, Outpatient Observation and Bedded Outpatients, Diagnostic Outpatients, Ambulatory Surgery, Emergency Department Registrations, Series accounts, Lab Specimens, etc.), dissemination of patient information. Responsible for validating/obtaining and entering demographic, clinical, financial, and insurance information into the patient accounting system by interviewing the patient, family member and/or guarantor
  • Assures all financial clearance activities have been completed and patient financial responsibilities are met. Completes the financial clearance activities prior to service on non-complex cases and refers patient to financial counseling or financial clearance as necessary for complex cases
  • Performs insurance eligibility/benefit verification, utilizing a variety of mechanisms primarily EDI transactions and payer web access (and in some cases by calling payers directly) and documenting information within the patient accounting system. Outcomes of the insurance eligibility/benefit verification activity will determine next steps (designation as a Self-Pay account, referral to financial counseling, or referral to Financial Clearance for complex cases etc.)
  • Informs patient/guarantor of their liabilities and collects appropriate patient liabilities, including co-payments, co-insurances, deductibles, deposits and outstanding balances at the point of check-in. In the collection of funds, documents payments/actions in the patient accounting system and provides the patient with a payment receipt
  • Validates medical necessity (LCD/NCD review) to ensure clinical and financial clearance. Contacts scheduling and/or ancillary department associates for clarification, on diagnosis and/or test(s)/procedure(s) as necessary
  • Obtains signed physician orders for all tests and procedures from physicians/offices
  • Prepares identification bracelets and patient ID labels/plates for Inpatients and selected Outpatients. Obtains/scans patient/guarantor signatures on required forms (ID cards, insurance cards, consent to treatment, assignment of benefits, release of information, waivers, ABNs, advance directives, etc.). May audit & record the patient's valuables, securing appropriate authorizations, if needed. Disseminates patient information, including patient guidebooks and other required documents
  • Provides information, directions, transportation, and assistance to patients, family members and visitors, ensuring timely, customer-centric service delivery in an effective and efficient manner. Communicates with various ancillary departments to ensure smooth patient flow and high data integrity
  • May serve as relief support, if the work schedule or work-load demands assistance to departmental personnel. Cross- training in various functions is expected to assist in the smooth delivery of departmental services
  • May perform cross-functional duties, including but not limited, to patient placement. While performing reservation duties, the position is primarily responsible for making bed assignments and transfers, providing functional guidance as necessary and scheduling patients to be admitted
  • Excellent communication skills verbal and written. You will be primarily answering queries via the telephone and email
  • Motivated to hit targets and deliver great customer care
  • Able to remain calm and focused when under pressure
  • The ability to think quick on your feet
  • Always be focused on the end result which is to provide care for our customer
  • Receives customer inquiries and complaints, and ensures that customer needs are addressed by Hitachi Automotive Systems Americas, Inc
  • Enters customer orders into the Auto Release system, to ensure timely scheduling of product shipment. Receives or obtains all data pertaining to customer demand and shipping requirements
  • Completes and maintains all customer shipment information. Ensures the Advance Shipping Notifications (ASNs) are sent to the customer as required
  • Inputs data into customer inventory/planning systems
  • Ensures all documentation relating to customer inquiries and shipments are completed and sent to the customer in a timely and efficient manner
  • Maintains and files all data related to customer orders, shipments and updates
  • Assist and backup Warehouse Clerk’s responsibilities
  • Must possess a High School Diploma or GED. Associates degree or above preferred
  • Must be proficient in Microsoft Office (Word, Excel and Access) and use of the internet. Experience with Lotus Notes desired. Must be able to input orders into an MRP system
  • Must have 2-3 years of experience in customer service, preferably automotive/manufacturing background
  • Requires excellent interpersonal, verbal and written communication skills
  • Must have excellent organizational skills and attention to detail
  • Must possess excellent data entry and data management skills
  • Must have demonstrated ability to carry out assignments with moderate supervision
  • Must be able to occasionally lift and carry up to 25 lbs
  • Must have acceptable score on Wonderlic assessment
  • Respond to customer web/email inquiries
  • Responsible for performing daily functions related to order intake including data entry, scanning, auditing and filing of orders
  • Manages the daily shipments for the Customer Service department
  • Prepares and ships the evaluation sample forms as requested
  • Organize and maintain the filing system to include correspondence and other hardcopy and electronic records
  • Provide the customer with written information as needed
  • Answer and route incoming calls
  • Organize and process incoming vendor supplies
  • Oversee and communicate general facilities needs to office administration team
  • Resolve customer concerns utilizing in-house resources
  • Interact with Sales, Laboratory and Billing staff
  • Ability to solve problems and deal with variables
  • Use telephone, computer and fax machine to correspond with customers regarding orders
  • Maintain patient and client confidentiality
  • Maintain excellent customer relationships to ensure customer satisfaction
  • Contribute to and participate in the implementation and continuous improvement process of the department
  • Attention to detail and concern for impact is essential
  • Ability to recognize problems and bring them to the attention of a supervisor
  • Reimbursement experience in the healthcare industry, preferably in a laboratory environment
  • Excellent time management, scheduling and organizational skills
  • Ability to read, analyze and interpret instructions, correspondence and contractual requirements
  • May require flexibility on work hours
  • Ability to work effectively under tight timelines and schedules
  • Ability to sense the importance or impact of issues and situations and take appropriate actions
  • Must be flexible, innovative, and self-motivated
  • Must have the flexibility to work extra hours to meet corporate and departmental goals
  • Strong communication, interpersonal, written and organizational skills
  • Serving customers in a professional timely manner
  • Keeping the department clean and tidy
  • Ensuring all the shelves are stocked and remove any out of date/damaged stock
  • Ensuring all security procedures are adhered to
  • BA degree (recently graduated and eager to learn on fast paced environment; any hands on experience in customer service & order administration (not call center), project management or customer facing (internal / external is a plus )
  • Strong work ethic, integrity, accountability, honesty and positive team attitude are a must
  • Excellent English: Strong communication skills are essential
  • Good interpersonal skills with a confident telephone and email manner
  • Will work closely with logistics, marketing and sales Canada and North America account managers, customers and partners in a mixed go to market model
  • Must be proficient in the use of excel spreadsheets
  • SAP experience is a plus
  • Demonstrated skills in accurate and quick processing of cash and credit card transactions and balancing processes associated with an automated system. Effective analytical and problem solving skills, including skill in identifying and bringing attention to issues or concerns that require special handling. Strong basic mathematical abilities and keen eye for detail. Skill in fast and accurate data entry
  • Excellent verbal and written communication skills to effectively and professionally interact with diverse groups using tact and diplomacy; ability to communicate patiently and courteously with difficult individuals. Skill in listening, anticipating, and responding to the needs of customers. Ability to work with the public in a high volume environment and maintain composure in stressful situations. Skill in establishing and maintaining cooperative working relationships with management, coworkers, and campus departments. Ability to research, apply and explain a variety of rules, policies and procedures
  • Strong organizational skills to coordinate and prioritize multiple complex duties, paying attention to detail and deadlines when faced with high volume, fluctuating workload and constantly changing priorities. Ability to perform multiple tasks to completion with frequent interruptions in a fast-paced environment
  • Demonstrated experience with Microsoft Office Suite (Word, Excel, Access and Outlook) to compile various reports, spreadsheets, business correspondence, and maintaining informational databases
  • Ability to sit, walk and stand for variable periods; ability to participate in campus and community TAPS/Alternative Transportation events, indoors or outdoors, during varying environmental conditions and weather. Ability to bend, kneel, stoop, lift, carry objects such as boxes of brochures, flyers, pamphlets and other TAPS program materials weighing up to 35 pounds, by hand or with the use of a cart or hand truck. Ability to drive vehicles, such as vans, SUVs, light trucks and electric carts around campus. Ability to use a two-way radio and learn basic radio codes
  • Prior work experience in a higher education environment, or experience in public service, traffic/transportation environments
  • Knowledge of UCR transportation and parking policy and procedures
  • Employee Transportation Coordinator Certificate (ETC) with previous experience in planning and implementing rideshare and related transportation programs
  • Knowledge of South Coast Air Quality Management District policies relating to alternative transportation and specifically Rule 2202
  • Assist in setting of the showroom pre & post appointments
  • Taking over all of systems/ PLM once market opens
  • Receives orders from accounts to be entered in PLM/ ACS
  • Continue with balance of customer service function
  • Assist Sales Team with accounts/ appointments etc
  • Responsible for samples after market has opened (send out, shoot needs etc)
  • Take notes during appointments & distribute to team by EOD
  • Order maintenance
  • Establishes policies and processes, in accordance with consumer laws,
  • Provide required levels of customer service and promote good customer relations
  • Responsible for order tracking and order processing,
  • Tracks transactions and prepares reports regarding information such as order status, sales results, leads, sales quotas and sales representative earnings
  • Bachelor’s degree preferably in Logistics
  • Min 1 years of experience in Customer Service. Fresh graduates are encouraged to apply
  • Process paperwork from the Invoicing Department and prepare customer invoices
  • Answer incoming customer calls, generate and dispatch work orders
  • Accept and process credit card information
  • Data entry projects to include research, updating customer records etc
  • Assist co-departments with their work load as needed
  • The use of proper telephone etiquette and customer service skills a must to ensure customer satisfaction
  • Preserve a team atmosphere by using respect and courtesy in all contact with fellow team members
  • Maintain a professional manner at all times with customers, Franchise Owners, technicians, field offices, team members and management
  • 2 - 3 years customer service experience
  • Bi-lingual preferred
  • Prior experience with service dispatch and maintaining schedules
  • Type 85 WPM minimum
  • Excellent organizational skills and attention to detail a must
  • Ability to prioritize and handle multiple job functions
  • Maintain a customer service attitude at all times
  • Must be effective at teamwork
  • Proficient on personal computer with working knowledge of Microsoft Office
  • Capable of working in a busy and fast paced atmosphere without difficulty
  • Must be able to sit for extended periods of time
  • Use of computer keyboard and attention to PC monitor often for prolonged periods
  • To be the point of contact for Customers within the shopping mall
  • To greet customers in a friendly, professional and courteous manner
  • To undertake general administrative duties to ensure the smooth flow of work within the Customer Service Area
  • Customer Focus - Clearly understand customer's needs and deliver effective solutions to match these needs
  • Effectively resolves customer issues as required and presents a positive image of the company to the customer
  • Experience within a customer facing role would be beneficial
  • Provide an efficient and effective service to customers, understanding their needs and requirements and working to exceed these where possible
  • Take ownership and responsibility for all enquiries presented to the Customer Service Centre. Identify customers’ needs and utilising appropriate questioning and listening skills to identify and offer solutions
  • Establish, develop and maintain effective working relationships with all colleagues to ensure a ‘one team approach’ to the delivery of the customer service centre’s performance standards and the business objectives
  • Respond positively to any new initiatives that are brought into practice, making sure they easily become part of the customer’s experience
  • Provide support and assistance to colleagues within the team through training, coaching and adopting good team ethics
  • Provide a professional and ‘On Brand’ response to all incoming calls and deal with telephone queries in a timely fashion
  • Complete knowledge/Customer Service walks around the Centre and record information. Ensure all team members are kept up to date with any information received
  • Maintain the appearance of the Customer Service Centre at all times and housekeeping standards
  • Collect sensitive information from retailers and ensure this is accurately recorded and passed to the management team
  • Regular visit all retailers and build excellent working relationships. To collate information and write articles for WR
  • Sell White Rose gift cards and accurately record sales. To deal with all related issues and find best solutions to solve the problem
  • Hire out children’s cars and keep accurate records. To maintain cars and accurately record defects
  • Record lost and found property accurately and ensure all items are stored correctly and processes followed
  • Order all relevant information and leaflets and ensure your working area is kept tidy at all times
  • Ensure the Centre information is relevant and up-to-date and become extremely knowledgeable about what the centre has on offer
  • Be aware of Health and Safety issues at all times. To report any incidents / accidents to the relevant person
  • Assist retailers and the public in any emergency or centre evacuation
  • Develop and Implement Technical Service Function for Medivators Product Families
  • Perform equipment installations, preventive maintenance, and repair of equipment and products in the field as assigned
  • Interface with customers via customers visit/telephone/email to provide quality product support
  • Provide in-service session for the customers and conduct equipment and assist product clinical trials demonstrating applications with regards to systems, accessories and techniques
  • Provide applications/user/technical training
  • File product complaints according to procedure
  • Assist with spare parts inventory management for various products
  • Identify training needs and make recommendations
  • Maintain preventive maintenance and troubleshooting and document accordingly
  • Document and update internal procedures
  • Manage and maintain equipment/spares database file through accurate documentations of movement, tracking and repair statuses
  • Ensure a superior level of customer satisfaction with regard to after sales support
  • 40% CUSTOMER SERVICE OPERATIONS
  • 15% PROCESS DEVELOPMENT, PLANNING & EXECUTION
  • 20% CUSTOMER & CLIENT INTERACTION / BUSINESS PARTNERSHIP
  • 15% SYSTEMS / DATA MANAGEMENT, REPORTING & ANALYSIS
  • Candidate must possess at least Diploma in any fields
  • Experience not necessary as training will be provided (some sales experience will be an added advantage)
  • Good communication skills both written and verbal in English and Bahasa Malaysia
  • Must be able to support shift work schedule
  • Travel maybe required: throughout Malaysia
  • Computer literate in Microsoft Office (Excel, Word and PowerPoint).s
  • Billingual (English , plus Bahasa or Mandarin)
  • Perform customer service functions for the product lines.(specifically parts orders suffixes)
  • Responsible for answering routine questions and issues about customer orders from Field Sales Organization, Distributors, End Customers as well as departments within the facility
  • Provides information about order status, delivery and shipments
  • Must create folders for all customer orders that come into the plant and place in the appropriate sales queue
  • Distributes Vista change notices to appropriate personnel
  • Rejects/Approves vista change notices related to shipping addresses, methods, do not ship before requirements and other customer service specific requests
  • Provide customer service back-up activities on other product lines
  • Responsible for Customer Satisfaction Metrics (OTP/AWSD) for the plant for specific products
  • Process shipping papers/Canada invoices, Commercial Invoices, NAFTA certificates and special shipping documents for paint for the product line
  • Responsible for scheduling aftermarket parts orders and any other specified product lines orders based on capacity constraints and customer need requirements. (using OMS and Vista)
  • Maintains capacity spreadsheets design for specific manufacturing order types and keeps manufacturing informed of schedules that are over capacity or lead times extensions
  • Responsible for rescheduling orders timely and maintaining accurate schedules
  • Responsible for creating/updating monthly forecast data for specific product lines to support the monthly accounting sales forecast for the plant
  • Attend parts orders suffix production meetings if necessary/or work with Manufacturing to communicate customer requests and/or mfg to customer requests/or Materials department
  • Maintain VISTA Customer Order information in an accurate manner; assist in developing new work schedules for delayed shipments
  • Schedule work through the engineering/drafting departments for specific product lines for parts orders
  • Archive files at the appropriate times
  • Responsible for 5S activities for workstation/rotates auditor function
  • Responsible for MESH training
  • High School Diploma of G.E.D
  • Two (2) years of experience in a manufacturing environment
  • Authorized to work in the United States without Company sponsorship
  • Relocation is not offered for this position. Only candidates residing within the immediate Greenwood, SC area (60 miles) will be considered for this position (with exception of internal candidates currently assigned to one of our Greenwood, SC sites)
  • Two (2) year Associate Degree in Business from an accredited Educational Institution
  • Previous experience and skills acquired through expediting and/or scheduling related positions
  • 2 years' customer service experience
  • 2 years' invoicing experience
  • 85 WPM typing speed
  • 100% English skills
  • Keeps the customer informed of any resulting changes to the orders and final billing
  • Sensitive to the impact of his/her decisions on other departments and on the organization as a whole. (Work closely with her/his mentors)
  • Be relied on to complete his/her assignments and keep commitments. Making sure that assignments are delivered on time and are of uniformly high quality
  • An excellent attendance record. He/she is very punctual and can be depended on to only fulfill his/her normal functions but to also take on extra work when necessary
  • Responsible to his/her manager´s suggestions and guidance. He/she has shown a willingness and ability to follow up directives promptly and thoroughly
  • Responsible for assisting the Account Managers and Representitives with various customer service tasks (i.e. development of Sales Order Acknowledgements, Work Orders, Contract Review, Data Entry, Customer Complaint research, etc.). Performs special projects as assigned by the Account Manager or the Inside Sales Manager/team Leader
  • Responsible for customer specific reporting of coil receipts, production, shipments and rejections
  • Responsible for handling the duties of the CSR in the event that a CSR is absent due to vacation, illness, etc
  • Responsible for the creation Sales Order files and the accurate archiving of all of Sales related documents including customer purchase orders, Sales Order Acknowledgements, production reports, bills of lading, etc. Maintains traceable Sales Order records that are utilized for research of shipment non-conformities, claims etc
  • Responsible for understanding and complying with the fundamental principles associated with the Quality Management System
  • Communicates daily with internal and external personnel including Corporate, Maintenance, Production, Quality Control, Sales and Customers in order to resolve any problems and help achieve company goals
  • Place, confirm or cancel orders (biology, specialties, frozen products)
  • Prepare all the relevant documents for prodcuts delivery
  • Planning of the preparation of the goods with the Packaging Department
  • Planning the goods delivery with the Shipping Agent and manager relationship with the logistic department
  • Contact Customers, Regional or Area Managers to solve any problem linked to the delivery
  • Manage discounts in goods and customer claims
  • Manage delivery of promotional materials to Field Force
  • Fully understand and apply all Merial's regulations and policies on Health, Safety and Environment

Transportation Customer Service Assistant Resume Examples & Samples

  • 2 years experience in logistics operations
  • Both 1 year experience performing clerical related responsibilities (e.g., filing, data entry, maintaining financial records) using computer applications (e.g., email, spreadsheets, word processing) and 1 year experience interacting with customers in writing and verbally
  • Employment Type:Hourly PT

Customer Service Assistant Days Resume Examples & Samples

  • Ability to work with a wide range of people under adverse conditions
  • Demonstrated ability to foster a cooperative teamwork environment
  • Provides high quality reception services to patients, families, physicians and staff. Greets and assists patients. Identifies that patients are in the correct area for services and if not, is able to identify the correct area of services and insures patients’ arrival there
  • Activates Pre accounts upon patient arrival
  • Assists registrars and supervisors with any requested tasks
  • Appropriately prioritizes workload and maintains productivity standards

Sales & Customer Service Assistant Resume Examples & Samples

  • Order of samples
  • Daily correspondence with customers
  • Direct contact for sales and distribution
  • Proactive communication in case of bottlenecks and delivery date shifts
  • Master data maintenance
  • Close contact with the manufacturing mills
  • Commercila education
  • Fluent in English (written and verbal)
  • Secure handling of SAP R / 3 and MS Office
  • Safe handling of international business partners and colleagues
  • Structured and independent operation
  • Negotiation and team spirit
  • Self-initiative
  • Stress resistance and able to meet deadlines without compromising consistency in the process
  • Quick to learn
  • Proactivity - Flexible mindset and willing to go the extra mile
  • Results driven
  • Approx. 3 years of professional experience in a comparable position
  • Experience using Office (Power Point, Excel etc.)
  • Proven experience handling sensitive/confidential information

B-customer Service Assistant Resume Examples & Samples

  • § Release of Work Order for site survey activity, implementation, shifting and dismantling of digital solutions & Management Work orders and tracking, validation of Partner Invoices for respective region
  • § Documentation of Welcome letters, Response letters, Damage letters & sharing request format for issue of service extension and addendum
  • § Training scheduling for all new implementation and refresher trainer
  • § Managing Resource Coordinator process from Joining till exit , Managing attendance & claims for Resource Coordinator on monthly basis

Accounts Payable Customer Service Assistant Resume Examples & Samples

  • 0-3 years of Accounts Payable experience
  • Proficiency with Microsoft Office Suite, including expert-level Excel skills
  • Basic understanding of accounting procedures, internal and external reporting and variance analysis
  • Ability to work in a fast paced team environment with rapidly changing priorities and demands
  • Receives, screens, routes and responds to incoming telephone calls
  • Takes accurate messages and ensures timely delivery
  • Greets guests and provides appropriate assistance and information
  • Performs additional clerical duties as assigned
  • Meets the Saint Agnes Hospital requirements for operating an employee owned vehicle
  • Demonstrates proficiency with several information systems and computer applications to facilitate assisting customers requesting patient health information from various sources to include laboratory testing and procedure
  • Demonstrates independent judgment to produce high levels of customer satisfaction and problem resolution. Skill sets required are varied to include: information retrieval, patient registration, specimen processing and phlebotomy
  • Assists in the orientation and training of new associates. Maintains knowledge and skills required to work in assigned areas of Laboratory Outreach
  • Required: High school diploma or equivalent Preferred: Some college courses related to Customer Service or psychology
  • Required: Customer service experience or previous experience working in a healthcare environment. Preferred: One (1) year of customer service experience
  • Work to resolve customer complaints and questions via phone, mail and email
  • Use telephones to contact customers and verify account information
  • Greet customers warmly and ascertain the problem or reason for the call and resolve their questions and concerns
  • Work within several different operating systems and web based programs to retrieve information

Dispatch / Customer Service Assistant Resume Examples & Samples

  • The ability to manage expedited and distressed freight, in order to meet and exceed customers’ expectations
  • Monitor key accounts; provide pick up and delivery information to customer
  • Assists service centers with granting requests for special delivery requirements. Handles #13 screen assignments for accessorial fees
  • Perform administrative duties in relationship to rates, quotes, and customer contracts
  • Insures receipt of signed approvals for additional charges
  • Provide support for Account Executives in response to customer’s needs and concerns
  • Updates and provides reports as requested
  • Education/Experience Skills: High school diploma or general education degree (GED); or related experience and/or training or equivalent combination of education and experience
  • Language Skills: Relies on written and verbal communication
  • Resolve all order exceptions for stock availability
  • Resolve delivery issues related to late deliveries, damages, shortages
  • Serve as the customer advocate in internal meetings and communications by escalating customer support and product issues
  • Handle order entry and contract review for assigned customers while ensuring that all purchase orders meet Vocollect’s bookable order criteria
  • Book orders, work closely with Sales and Production Planning to coordinate promise dates and ship dates with installation
  • Manage backlog of open orders, and coordinate fulfillment of backlog against changing deployment requirements, as needed
  • Handle or redirect inbound calls, faxes, and emails in a timely and courteous manner in support of sales orders, shipping information, billings, returns and general inquiries
  • Have a clear understanding of product offerings as well as any special promotional offerings in order to respond to customer requests for information
  • Request customer software for orders and updates. Control and generate associated software license keys
  • Ensure timely billing and support of service contracts orders
  • Proactively maintain comprehensive customer profiles, master data, contact data, installed base data within Oracle
  • Perform routine and ad-hoc analysis of entered orders, product returns and customer install base data
  • Update / maintain software and hardware support information
  • Assist in development, implementation and administration of special program offerings
  • Participate in identifying and enabling the implementation and maintenance of customer service processes and programs
  • Process RMAs for repair, upgrades and credits as requested by customer
  • Be responsible for an assigned territory within EMEA ensuring complete satisfaction with internal and external customers
  • Other customer services duties as required
  • Management of sales orders, samples, invoicing documents (debit & credit notes) and return orders
  • Registration of customer requirements
  • Management / registration of global complaints
  • Maintaining customer relations by creating customer satisfaction
  • Master the order handling function in the most cost efficient way
  • Addressing exceptions in the order process to make the process as aligned as possible and yet in a cost efficient way
  • Creating a strong Customer Service function by confirming (and delivering) orders as expected and by responding promptly to questions/inquiries
  • Only Bachelor’s Degree in any stream (Not technically qualified- BE, MCA, any PHD)
  • Knowledge of SAP / ePSF & Field Citrix would be an added advantage
  • Hands on experience on Microsoft Office (Excel, PowerPoint, Word)
  • Should be an active team player
  • Make sure every customer leaves the branch with every reason to recommend us to their family, colleagues and friends, earning us the right to meet 100% of their financial needs
  • Meet, and exceed your personal activity objectives, in turn contributing towards the overall success of the Branch
  • Provide an excellent service to all customers across our key areas; till duties, welcome desk, operational tasks and telecare
  • Use your maths skills and attention to detail to ensure 100% cashiering accuracy, delivering a fully balanced cash report every day
  • Spot opportunities where appropriate to refer more complex financial affairs to specialist advisors who can provide expert financial advice
  • Complete all roles and tasks required by your line manager, adhering to all Bank rules, procedures and policies in the areas of risk and compliance
  • Complete and maintain any training needed to build your success in this and future roles with us
  • Own the seamless customer vehicle collection process from customer order through to vehicle collection from our store
  • Work closely with all team members within your dealership, coordinating the process and ensuring that every part of the customer journey is first class, from order to handover of the vehicle
  • Plan and organise collection of the vehicle with the customer, ensuring all documentation is ready and completed by the customer
  • Follow up on the customer’s experience after collection of the vehicle, ensuring any queries are solved and the customer is enjoying their new car
  • Customer Invoicing
  • Execute Approved Special Pricing
  • Order Acknowledgement
  • Customer Master data set up and maintenance
  • Expedites (work with planning, manufacturing, engineering, manufacturing, supply chain, & customer)
  • Communicating and liaising with local sales affiliates
  • Outbound & Return Logistics Issues
  • Experience with documentation and regulations for import/export
  • Any other European Language skills a plus (French, Italian, Spanish, Portuguese, Dutch)
  • Siebel experience a plus
  • Provides the highest level of customer service. Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet or database commands; formats material as required
  • Proofs material entered and generates data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data. Files, keeps records, and prepares/transmits/sorts/distributes facsimiles, mail, e-mail, and reports as needed
  • Researches and expedites customer requests. Monitors and ensures delivery date and product quality to meet customer requirements. Verifies customer requests are processed correctly. Provides price and delivery quotes to customer within company specified deadlines
  • Understands and is able to correctly work with multiple currencies and other requirements with regard to processing international orders
  • Demonstrates effective time management and planning/organizing skills. Self-motivated and results oriented. Works effectively with other members of the team. Maintains a high level of commitment to achieve goals. Promotes and maintains high standards of quality and service excellence. Exhibits strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution. Proficient in using personal computer, data entry terminal and other common office equipment and software. Takes initiative to expand knowledge for position utilizing all available sources
  • Supports local Customer Service teams, and provides support for other teams when needed
  • Provides Chat support as required, local language plus other required languages
  • Regular attendance at work is an essential part of the job
  • Ability and desire to provide excellent customer service
  • Desire, ability and personality to deal directly with customers to carry out all correspondences in a courteous manner
  • Exhibits the potential to advance to other positions
  • Ability type data for long periods of time
  • Proficient typing, math and writing skills
  • PC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word, Excel, Outlook and other software
  • Ability to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen
  • Able and willing to use our telephone headsets
  • Professional verbal and written communication skills in English and local language (minimum), including in a telephone environment. Additional languages may be required
  • Provides excellent customer service and good telephone manner to customer
  • Performs data entry into in-house system, generate data reports as required and reviews discrepancies and make clarification shall need
  • Researches and expedites customer requests. Monitors and ensures delivery date and product quality to meet customer requirements, verifies customer requests are processed correctly. Confirms special handling orders are expedited
  • Expands product knowledge and utilize all available sources
  • Works closely with teammates and other departments to ensure customer’s order complete
  • Provides Chat support as required
  • Perform any ad hoc duty as assigned
  • High school graduate / Technical College / Vocational College
  • Minimum over 1 year experience
  • Proficiency in MS applications
  • Native Japanese speaking and good spoken English
  • Japanese national or permission to work in Japan required
  • Ability to use a PC and type data for long periods of time
  • Detailed and thorough in work habits
  • Skill evaluation: Math 80%, Spelling 80%, Typing 40 WPM, Basic Excel 60%, Proofreading Assessment 80%, and Writing Sample
  • Outgoing and mature personality
  • Ability to work independently or as part of a team
  • Ability to work under the pressure of deadlines
  • Excellent verbal and non-verbal communication skills and etiquette
  • Must be self-motivated, results-oriented, with effective organizational skills
  • Ability to find issues and resolve them with limited direction
  • Trustworthy and maintains confidentiality
  • Neat and legible handwriting
  • One year of previous experience in an administrative assistant, clerical or receptionist position
  • A strong working knowledge of Microsoft Excel, Microsoft Word, and Microsoft Outlook
  • Excellent communication, organizational, and interpersonal skills
  • The ability to perform basic math functions such as adding, subtracting, multiplying and dividing
  • The ability to pay attention to detail, follow work instructions, and maintain systems of organization and filing
  • Associate’s degree in business or related field
  • The ability to read and follow written and verbal instructions
  • The ability to communicate and interact with coworkers in a positive manner
  • To support Service Operations on service report preparation for on time invoicing and to support CS on administration & operations
  • Time entry checking & time entry mass upload
  • Request for Latis employee no. creation
  • Report error to related party regarding time entry matter and any related matter to time entry
  • WOS / SVO records, update & filing
  • Scan & email to Sarawak Engineer and distribute to assignee / PIC
  • Pass to CS to proceed parts ordering
  • Process service report & job closing
  • Supplier / Vendor D/O process & goods receiving main contact person
  • Scan acknowledged RS copy
  • Checking SVO (ensure complete all expenses entry, P/O status-OL receipt, stock item entry, part issues, time entry)
  • Pass doc to CS for Customer D/O /invoice process
  • Raise Latis PR (D1)
  • Received returned customer D/O / invoice & pass to CS
  • Any Latis related matter as and when required
  • Coordination & submit documents for CS operations order entry
  • Provide report as and when required
  • Any other task as and when assigned by Superior
  • Apply the Safety procedures for operations bound to their activities
  • Apply the Quality procedures for operations bound to their activities
  • Diploma in with relevant experience
  • Computer literate with an accounting background
  • 1-2 year(s) of experience in customer service field
  • Relevant tertiary qualifications in Business or Commerce (or equivalent skills and knowledge) would be highly regarded
  • Up to 3 years’ experience in financial processing activities (or equivalent level of skill obtained through on the job training/experience) would be highly regarded
  • Experience in customer service, finance policy and procedures and / or finance services functions preferred
  • Operates a multi-line telephone console for a technical college in order to relay incoming calls
  • Greets and directs guests visiting the technical college. (Performed by all incumbents)
  • Prepares packages for prospective students. (Performed by all incumbents)
  • Displays a high level of effort and commitment to performing work; operates effectively within the organizational structure; demonstrates trustworthiness and responsible behavior. (Performed by all incumbents)
  • Performs other duties as assigned in the fulfillment of the needs, philosophy, and purpose of Gwinnett Technical College
  • Accurate and timely processing of automated orders
  • Liaison with local market Customer Service and occasional contact with Inventory Allocators, Sales and Finance
  • The accurate maintenance of customer data
  • Maintenance of general system settings if required
  • Facilitate occasional queries
  • Additional administrative tasks as agreed
  • English - written & spoken. A Second European language is considered beneficial
  • Computer proficiency (Microsoft Office, AS400 is a pre)
  • Numerate and accurate data entry skills
  • Strong organisational skills and the ability to prioritize
  • Team approach
  • Flexibility and initiative
  • Skills to execute the tasks fast

Customer Service Assistant Apprentice Resume Examples & Samples

  • Actively engage with customers
  • Use the STAR greeting and the service model at every customer interaction
  • Be proactive in spending most of your time with customers
  • Follow all operational procedures
  • Review and update visual management information boards
  • Support and embed the desired standards of One Best Way activities and behaviours
  • Attend and participate in Team Talk/training sessions
  • Balance and service the ATM(s)
  • Make sure phones are answered promptly and politely
  • Make sure problems and complaints are dealt with and resolved
  • Embrace 'in the moment' coaching to develop your skills and knowledge
  • Maintain operational accuracy
  • You hold a bachelor degree or 5 years work experience within Customer Service (order entry and export operations). You have knowledge of freight & international shipping terms
  • You master English and Danish at a high level. Scandinavian language skills (Norwegian, Swedish, and Finish) as well as Dutch would be a plus
  • You are an experienced user of IT systems – preferably SAP R3 and Outlook

Related Job Titles

customer service assistant manager resume

IMAGES

  1. Casual Customer Service Assistant Resumes

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  2. Retail Assistant Manager Resume Examples

    customer service assistant manager resume

  3. Assistant Construction Manager Resume Samples

    customer service assistant manager resume

  4. Assistant Customer Service Manager Resume Samples

    customer service assistant manager resume

  5. Customer Service Assistant Manager Resume Samples

    customer service assistant manager resume

  6. Best Transportation Assistant Manager Resume Example

    customer service assistant manager resume

COMMENTS

  1. Customer Service Assistant Manager Resume Examples

    A Customer Service Assistant Manager resume should include skills and experience that reflect the requirements of the position. The most important elements to include are: Professional Experience: Detail any relevant previous experience working in customer service or management. Include job title, organization, location, and dates of employment.

  2. Customer Service Assistant Manager Resume Examples

    Customer Service Assistants Manager provide support to executives responsible for customer service functions. Typical resume samples for the job showcase duties such as assigning work to customer service teams, monitoring staff performance, handling customer complaints, and recommending best practices. Based on our collection of example resumes ...

  3. Customer Service Assistant Manager Resume Sample

    Assistant Manager of Customer Service. 11/2007 - 12/2010. Detroit, MI. Promote customer goodwill by role modeling and providing high standards in customer service. Assist in managing work schedules to effectively maintain customer service standards and meet associates' personal needs. Ensures that Hospitality and Customer Service team members ...

  4. Customer Service Assistant Manager Resume Samples

    May assist Customer Service Manager with branch personnel issues such as employee counselings, balancing and scheduling. Provides superior customer service. Handles customer service problems using established policies/procedures. Train and develop Office Assistants and Cashiers . Reports all associate and customer accidents in accordance with ...

  5. Assistant Manager Resume Sample [+Job Description & Skills]

    Customer Service Assistant Manager Resume Sample—Work Experience. Customer Service Assistant Manager March 2012‒January 2017 On Point Electronics, New York. Led a team of 75 customer service representatives for On Point Electronics for five years. Increased customer retention by 38%.

  6. Customer Service Assistant Manager Resume Example

    June 2010 to Current. Company Name City, State. Assistant Manager of Customer Service. Monitor the daily activities of 250 customer support professionals. Provide a high level of product and leadership support to representatives and clients. Address negative customer feedback immediately.

  7. Assistant Customer Service Manager resume examples for 2024

    The average assistant customer service manager resume is 283 words long. The average assistant customer service manager resume is 0.6 pages long based on 450 words per page. Customer service is the most common skill found on resume samples for assistant customer service managers. It appears on 26.3% of assistant customer service manager resumes.

  8. Customer Service Manager Resume Sample for 2024

    3. Create the Perfect Customer Service Manager Job Description for a Resume. In customer service, you'll want a Net Promoter Score of 10. It's the same here—. To achieve a score of 10 from the employer, write a job experience section which makes their hearts race like a Black Friday blowout sale. So—.

  9. Assistant Service Manager Resume Examples & Samples for 2024

    The median annual salary for assistant service managers is $45,000. Assistant service managers in the 10th percentile earn $26,000 annually, while the highest-paid earn close to $69,000 a year. Bonuses, commissions, and profit sharing schemes make up a large proportion of the additional earning potential for this job, ranging as high as $42,000.

  10. customer service assistant manager

    Use our edit your resume. Vic Evans. [email protected] Junior Customer Service Assistant Manager, Google Mountain View, California. University of Illinois at Urbana, Urbana, Illinois. Certified Medical Administrative Assistant, August, 2008. [email protected] Senior Customer Service Assistant Manager, Lockheed Martin Bethesda, Maryland.

  11. Assistant Manager Resume (Example and Tips)

    Here's an example of a strong assistant manager resume summary: Assistant Manager with 10+ years of experience managing retail operations. Adept at implementing effective merchandising strategies, improving customer retention, and generating sales. Strong background in customer service, shrink control, and loss prevention.

  12. Assistant Manager Resume Examples and Templates for 2024

    Start Building. 1. Summarize your assistant manager qualifications in a dynamic profile. Your assistant manager profile should demonstrate leadership, business acuity, and relevance to the employer's niche. Highlight a few of your top accomplishments or strongest skills, such as a background in accounting or that you led the winning sales ...

  13. Assistant Customer Service Manager Resume Samples

    Assistant Customer Service Manager Resume. Headline : Assistant Customer Service Manager with 5 plus years of experience in the Retail domain. My goal is to utilize my education, on-the-job skills, energy, and talent to become a valuable member of your team. Skills : Microsoft Office, Customer Service, Community Relations, Retail Sales, Retail ...

  14. 24 Customer Service Resume Examples for 2024

    24 Customer Service Resume. Examples for 2024. Stephen Greet January 5, 2024. As the face of the organization, the customer service team is instrumental in building and maintaining a business's reputation. To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and ...

  15. Assistant Customer Service Manager Resume Example + Guide

    Charles Woods. 3822 Woodbridge Lane. Detroit, MI 48207 (555)-555-5555 [email] Job Objective Looking for an opportunity to put my skills and training to work for your company by acquiring the position of Assistant Customer Service Manager.. Highlights of Qualifications: Admirable experience in providing optimal customer services in service industry

  16. 6 Great Customer Service Assistant Resume Samples

    Why this example passes: Numbers and statistics add detail and quantify the results this customer service assistant delivers: 4% improvement and a class size of 20-25. Good use of strong words and active language. References specialized value cahier provides with "individualized lesson plans.".

  17. 6 Great Assistant Manager Resume Examples

    Why this example passes: Numbers and statistics add detail and quantify the results this assistant managers delivers: 4% improvement and a class size of 20-25. Good use of strong words and active language. References specialized value cahier provides with "individualized lesson plans.".

  18. Customer Service Assistant Manager Resume Samples

    Customer Service Assistant Manager/Executive Resume Objective : Seeking a challenging position in a progressive organization that offers opportunity for personal growth and professional advancement. Skills : BLS certified, 40 hr hands on skill training for CNA, Effective professional communication skills, time management.

  19. Customer Service Assistant Resume Examples & Samples for 2024

    The most successful resume examples emphasize excellent communication skills, patience, a friendly personality, problem-solving skills and computer literacy. While no formal education is mandatory for Customer Service Assistants except for a high school diploma, some employers may prefer candidates with a degree in communication or similar fields.

  20. Assistant Service Manager Resume Samples

    Providing a complete and accurate written cost estimate for labor and parts. Assisting with the development of project objectives, business drivers, and return on investment analysis. Reporting directly to the service manager. Personnel review/development. Change management (incl. definition and improvement of the RFC process)

  21. Customer Service Assistant Resume Samples

    The Guide To Resume Tailoring. Guide the recruiter to the conclusion that you are the best candidate for the customer service assistant job. It's actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

  22. Customer Assistant Resume Examples & Samples for 2024

    Customer Assistant Resume Examples. Customer Assistants make sure that the customers of the company they work for are offered help and advice whenever they need it. The job involves interacting with all sorts of people, so the best resume samples highlight strong communication and interpersonal skills, self-confidence, a courteous attitude and ...

  23. 21 Important Customer Service Skills (With Resume Example)

    Customer service skills are traits and practices that equip you to address customer needs and foster a positive experience. In general, customer service skills rely heavily on problem-solving and communication.Customer service is often considered a "soft skill," including traits like active listening and reading both verbal and nonverbal cues. In this article, we discuss the definition of ...

  24. Sales Assistant Resume

    Sales Assistant with 3 years of experience in retail and customer service. Skilled in building relationships, upselling products, and meeting sales goals. Successfully increased sales by 20% in the previous position at the SportLad store.