resume desktop support technician

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Desktop Support Technician resume examples for 2024

A desktop support technician resume should highlight a range of skills, including customer service, technical support, troubleshooting, and remote desktop expertise. According to Robert Vinaja Ph.D., Assistant Professor of Computer Information Systems at Texas A&M University San Antonio, "The skills that stand out will depend on the job position you apply for. I do not think there is a set of universal skills that will stand out for any job. Instead, your resume skills must match the expected requirements for a specific job." George Miller , Associate Professor of Computer Science at Tiffin University, emphasizes the importance of any kind of experience on a resume, stating that "any experience stands out on a resume and it does not need to be related to their field of study." Curtis Welborn , Professor of Computer Science at Utah Valley University, advises job seekers to focus on developing a solid fundamental understanding of computer science, stating that "people should not focus on finding that thing that makes their resume look good today. Just be great at everything you do. Take hard classes, and excel at them. Learn EVERYTHING you can, and companies will want you."

Desktop Support Technician resume example

How to format your desktop support technician resume:.

• Match the job title on your resume to the applied role for a desktop support technician position.
• Highlight achievements instead of responsibilities in your work experience section. For example, describe successful proposals, delivered software deployments, or implemented security plans.
• Recruiters recommend fitting your resume on one page. Use relevant skills, experiences, and achievements to make the most of the limited space.
• Patience, perseverance, creativity, respect, teamwork, and openness to learning and teaching are important soft skills for desktop support technicians.
• Technical skills for desktop support technicians include knowledge of computer equipment, operating systems, software applications, and security.
• Experience in programming often involves learning how to Google effectively to solve coding issues.
• Anthony Baron, Teaching Assistant and Associate Software Engineer at American University, states: 'Programming and creating a product are often done in teams, where working together and learning from each other is important.'

Choose from 10+ customizable desktop support technician resume templates

Choose from a variety of easy-to-use desktop support technician resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your desktop support technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Desktop Support Technician resume format and sections

1. add contact information to your desktop support technician resume.

Desktop Support Technician Resume Contact Information Example # 1

Montgomery, AL 36043| 333-111-2222 | [email protected]

2. Add relevant education to your desktop support technician resume

Your resume's education section should include:

• The name of your school
• The date you graduated ( Month, Year or Year are both appropriate)
• The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

• Academic awards (Dean's List, Latin honors, etc. )
• GPA (if you're a recent graduate and your GPA was 3.5+)
• Extra certifications
• Academic projects (thesis, dissertation, etc. )

Other tips to consider when writing your education section include:

• If you're a recent graduate, you might opt to place your education section above your experience section
• The more work experience you get, the shorter your education section should be
• List your education in reverse chronological order, with your most recent and high-ranking degrees first
• If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Desktop Support Technician Education

Desktop Support Technician Resume Relevant Education Example # 1

Some College Courses In Electrical Engineering 2005 - 2007

DeVry University Oakbrook Terrace, IL

Desktop Support Technician Resume Relevant Education Example # 2

High School Diploma 2012 - 2014

3. Next, create a desktop support technician skills section on your resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

• Include 6-12 skills, in bullet point form
• List mostly hard skills ; soft skills are hard to test
• Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an desktop support technician resume

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.

Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.

Top Skills for a Desktop Support Technician

• Customer Service , 11.5%
• Desktop Support , 10.5%
• Troubleshoot , 8.4%
• Technical Support , 6.1%
• Other Skills , 63.5%

4. List your desktop support technician experience

The most important part of any resume for a desktop support technician is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of desktop support technicians" and "Managed a team of 6 desktop support technicians over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

• Provided statistical analysis for management, support matrices, and pricing analysis in regards to Unix administration.
• Managed NT Server Farm for desktop and application engineers.
• Imaged dell/hp desktops/laptops with Windows 2000/XP/7 and company supported applications for deployment and ensured network connectivity and printing for end users.
• Acknowledged for personally developing a corporate wide policies for better desktop implementation.
• Supported Point of Sale (POS) Systems.
• Directed all aspects of UNIX, LAN, and WAN devices throughout organization including off-site systems.
• Performed first and second level problem diagnostics of hardware and software.
• Diagnosed and resolved software/hardware conflicts and computer user issues.
• Provided excellent 1st and 2nd level IT support to global home office users and entities via phone, email, etc.
• Configured and setup video conferencing for corporate and staff meeting.
• Helped setup basic network TCP/IP addresses for the new machines.
• Handled 95% of all UNIX trouble calls, as well as overflow Windows trouble calls.
• Assisted in migration projects (Phones, Desktops & Laptops).
• Contributed to development of IBM Java 5.0
• Assisted staff with the migration of Windows XP Windows 7.
• Implemented and supported PC Software/Hardware inventory process, saved 4-6 labor hours/week allowing restock order notification prior to stock depletion.
• Participated in the integration of technology services with Quest Diagnostics after acquisition in 2007.
• Assumed management role of 9 member desktop team, during supervisor's medical leave.
• Managed hardware inventory on a daily basis.
• Worked with the corporate documentation group to standardize technical documents and troubleshooting procedures.

5. Highlight desktop support technician certifications on your resume

Specific desktop support technician certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your desktop support technician resume:

• Certified Network Computer Technician (CNCT)
• Security 5 Certification
• Microsoft Certified Desktop Support Technician (MCDST)
• Dell Certified Systems Expert (DCSE)
• Cisco Certified Network Associate (CCNA)
• Master Certified Electronics Technician (CETma)
• HDI Desktop Support Technician (HDI)
• Computer Service Technician (CST)
• CCNP Service Provider Operations (CCNP)
• Certified Technical Professional (CTP)

6. Finally, add an desktop support technician resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your desktop support technician resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

And if you're looking for a Desktop Support Technician job, here are five employers hiring now:

• IBM Jobs (158)
• Dell Jobs (98)
• CSC Holdings LLC Jobs (36)
• JPMorgan Chase & Co. Jobs (37)
• Siemens Jobs (36)

Common desktop support technician resume skills

• Customer Service
• Desktop Support
• Troubleshoot
• Technical Support
• Remote Desktop
• Laptop Computers
• Network Printers
• Computer System
• User Support
• Software Issues
• Technical Problems
• Technical Issues
• Workstations
• Peripheral Equipment
• User Accounts
• Microsoft Windows
• Remote Support
• Technical Assistance
• Software Applications
• Software Problems
• Computer Equipment
• Software Installation
• Trouble Tickets
• Windows Server
• Software Support
• Help-Desk Support
• Desktop Computers
• Level Support
• Mobile Device Management
• Network Troubleshooting

Desktop Support Technician Jobs

Links to help optimize your desktop support technician resume.

• How To Write A Resume
• List Of Skills For Your Resume
• How To Write A Resume Summary Statement
• Action Words For Your Resume
• How To List References On Your Resume

Updated March 14, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Desktop Technician Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the desktop technician job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• May provide assistance with entry level network tasks such as network server backup rotation, network account maintenance, and activation of data jacks
• Respond to work from a work assignment system and generally perform work under general supervision and operate within well-defined guidelines
• Work with the Asset Manager to capture asset data in Configuration Management Database (CMDB)
• Provide support for network printers; provide efficient and prompt customer service support to end users
• Provide technical assistance for printers and scanners both network and local
• Serve as first point of contact for end-users seeking technical assistance over the phone, email, or the IT Service Management ticket system
• Basic Active Directory (Adding and Deleting Users) Network ( Adding network drives etc.)
• Provides desktop support for workstations, laptops, mobile devices in an enterprise environment
• In some cases, server infrastructure and/or network “hands on” support; generally to be performed under the direction of an Infrastructure engineer
• Analyze documentation and provide recommendations for improvements to documentation
• Provides mobile device management and enrollment, including iPad, iPhone, Android, and Blackberry
• Provide technical assistance to interpreters and corporate staff
• Maintain a safe working environment
• Performs IT equipment moves and schedule all repairs
• Provide tier 1 and 2 support for all technical desktop support issues escalated from the Global IT team or Management
• Analyze results, make recommendations for support process improvement, and implement changes
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Develop documentation for all projects assigned to in accordance with corporate project management methodologies
• May assist others during technical presentations to XEROX management and/or clients
• Provide technical assistance and support for issues related to computer systems, software, and hardware
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
• Basic experience with Printer support and connecting to a network. Basic network knowledge
• Ability to provide great customer service and be able to properly document
• Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary
• Strong working knowledge of Microsoft Office Suite
• Excellent attention to detail is essential
• Ability to effectively work on multiple activities concurrently Ability to plan, organize, and prioritize
• Basic knowledge of network operating systems, protocols, and administration
• Strong Working Knowledge and Troubleshooting of Windows Operating Systems
• Highly proficient in Windows XP and MS Office troubleshooting
• High exposure to the ITIL framework, have strong knowledge of company desktop operating systems (Windows 7 and 10)

15 Desktop Technician resume templates

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• A+ Certification a must
• Net+ Certification a plus
• Extraordinary customer service and advanced communication skills
• Ability to be a flexible, team player and willingness to learn a must
• Must demonstrate the ability to think quickly and make smart decisions under pressure while maintaining attention to detail and security awareness
• Must possess a solid understanding of PC hardware/peripheral devices, Active Roles and Active Directory, standard operating systems (Windows XP/Win7) and Microsoft Office applications
• MAC hardware and MAC OSX (Mavericks) w/knowledge in JAMF software/Casper suite
• Ability to effectively support clients in a fast paced MAC developer environment w/minimal client downtime
• Working knowledge and understanding of a Citrix/Virtual Machine environment a plus
• Knowledge in Nortel & Cisco data/voice and HP server hardware/OS a plus
• Mobile technology support experience w/emphasis on Smartphones, Macbook Pro laptops, and Wireless internet cards (aircards)
• Manual labor is required
• Ability to be a flexible, team player and willingness to learn in a fast paced environment are a must
• Must demonstrate the ability to think quickly and make smart decisions under Pressure
• Mobile technology support w/BES familiarity
• MAC hardware and MAC OSX knowledge a plus
• Working knowledge and understanding of a Citrix environment a plus
• A Certification a must
• Net Certification a plus
• A minimum of 2 year's prior experience in a technical support environment

Summer Desktop Technician Intern Resume Examples & Samples

• Break-fix desktop support to users in multiple locations and second level support for software, hardware, and various infrastructure related issues according to IS&T Services support policies
• Other duties may be assigned. All duties should be executed in compliance with CBS Business Code of Conduct professional guidelines
• Must have the ability to work under pressure, handle multiple projects and meet deadlines
• Proficient with Microsoft Office applications, particularly Excel and Word
• Intern candidates must be currently enrolled in college/university with at least one semester to go after completion of the internship
• Must successfully complete background check
• Performs general technical support, and troubleshoots desktop systems, software and hardware
• Escalates problems and issues to a higher level of support
• Represents Compucom in a professional and businesslike manner and communicates effectively with customers and associates
• Create and update knowledge articles
• Install, configure, maintain, and optimize all desktop images, software and hardware for UMB associates both on campus and at remote locations
• Diagnose, resolve, and document hardware and software problems in a timely and accurate fashion
• Provide end-user training and support when required
• May be required to work varied schedules, including on-call responsibilities with the ability to respond within pre-established timelines
• Business travel may include up to 4 days per month traveling throughout UMB banking centers, longer if projects require extended stays
• Demonstrates working knowledge of LAN (Ethernet, TCP/IP) and WAN (DS-3, TCP/IP) design
• Demonstrates working knowledge of hardware components of Networked PCs, and printer troubleshooting
• Demonstrates thorough understanding of current Microsoft OS and Office applications, e-mail systems, Calendars, browsers, and remote access, VPN configuration, client anti-virus protection, hard drive encryption and wireless networking
• Demonstrates ability to work with group policies, administrative rights and patch management
• Demonstrates working knowledge of centralized management tools like LANDesk, SMS or System Center
• Demonstrates good written and verbal communication skills
• Demonstrates ability to exercise routine discretion and judgment
• Possess ability to function effectively within a team oriented environment
• Possess ability to follow and enforce the defined UMB Change Management practices

Senior Desktop Technician Resume Examples & Samples

• Duties require a variety of strong computing, data communication and telecommunication skills, familiarity with various diverse operating environments, applications and equipment, and will vary depending upon the end-user(s) serviced
• Researches, tests, evaluates, and recommends technology, platform, network systems and/or other related services
• Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing system, using various types of equipment
• Conducts surveys to determine user needs
• Analyzes test data and recommends hardware or software for purchase
• May design and develop complex software interface programs
• May write technical specifications to send to vendors for bid
• Assists users to identify and solve complex data and/or voice or other communication problems
• Develops and writes procedures for installation and use
• Administer servers, desktop computers, printers, switches, phones, smartphones, software deployment, security updates and patches
• Responsibilities may encompass: operating systems programming, LAN administration, hardware and software technical support analysis, communications and network systems analysis, configuration management, general end-user support and training, microsystems analysis, data security analysis, software quality assurance and testing, office automation, network operations, information systems auditing, production control analysis, and technical library support
• Senior level may provide functional guidance for tasks or individuals
• Participates with others in technical proposal process
• Bachelor’s degree in a related field, or equivalent work experience
• Minimum of 5-7 years of related technical support experience. Requires advanced knowledge and experience in a full range of technology platforms and systems
• A strong knowledge of computing processes and technology including, Windows Server 2003/2008/2012, gateways, communications equipment, workstations, software and hardware and associated diagnostics and tools. (Specifics are defined/vary by applicable end-user area.) Knowledge of voice, digital, data compression and call center technology also recommended
• Strong PC literacy. Able to troubleshoot Windows 7/8.1 and its applications particularly Office 2010/2013
• Commitment to customer-focused contract performance
• Strong customer service orientation and appreciation of role as Xerox representative
• Maturity of judgment under pressure/ability to diagnose level of user need and make work assignments accordingly
• Considerable end-user interface by phone and/or in-person necessitates strong (clear) verbal communication skills and credible customer presence
• Good written skills and the ability to contribute to and/or lead the written proposal process
• Ability to operate under stressful, time-sensitive deadlines
• Commitment to quality and personal ethics
• Ability to work independently, but as part of team concept
• Provide primary technical assistance and user support to all employees regarding Windows/Mac OS/MS Office, and other core business applications
• Mobile device support iOS/Android/BB10/ as well as experience with provisioning service and coordinating with carriers
• Ensure the technology offerings are kept up to date
• Handle support calls for different technologies
• Serve as a technology expert on current supported devices as well as future options
• Serve as a subject matter expert for home and office solutions
• Maintain professionalism and customer service to work with all levels of staff
• Provide solutions and support to customers in a quick and timely matter
• Create training documents and updates to be used by the customers based on questions raised
• Test and evaluate products and solutions which may enhance the client s efficiency and productivity
• Become involved in the company wide technology projects
• Must have a great attitude and enjoy customer service
• Great verbal & written communication skills in communicating with managers, peers and customers
• 4+ years of hands on work experience delivering high quality technical support for end user technology (PC/MAC/iOS/Droid/etc.)
• 5+ years’ experience in IT end-user support
• Expert knowledge of Microsoft Windows OS, Mac OS, iOS, and Office software
• Knowledge of IP Fundamentals needed to troubleshoot client connectivity issues such as DHCP and DNS
• Diagnose end-user system failures and resolve issues in a timely and efficient manner
• Undergraduate degree in a computer science related field or equivalent work experience
• 3+ years of hands on work experience delivering high quality technical support for end user technology (PC/MAC/iOS/Droid/etc.)
• 4+ years’ experience in IT end-user support
• Executive support experience, a plus

IT Desktop Technician Resume Examples & Samples

• Install, maintain, repair and upgrade all PC hardware, software and related peripherals to ensure optimal performance
• Day to day administration of user accounts in Active Directory in observance of corporate security guidelines
• Prompt notification to individual or group assigned when assignment is outside the scope of the desktop technician
• Research and test new software and hardware implementations for future use in the organizations environment
• Monitor and track issues to ensure accurate and timely resolution
• Create and update detailed documentation for use in future problem resolution
• Perform break-fix end-user desktop support tousers in multiple locations and provide telephone and desktop support to thedivisional community for software, hardware, and various infrastructure relatedissues according to IS&T Services support policies
• Ensure that all requests from user are loggedand escalation procedures are followed
• Maintain problem status/resolution informationin ticketing database
• Install and configure desktop computer systemhardware and software (including operating system and applications software)
• Install and configure printers and variousnetwork connected equipment
• Participate in maintaining, testing andupdating PC and Macintosh deployment images
• Assist in the maintenance of productiondesktop images: work with scripts to automate redundant tasks
• Test and distribute security patches toclients; remediate any threats to the desktop environment (i.e. virus, spyware,malware, etc.)
• Participate in rollouts of newsoftware/hardware to ensure consistency in IS&T technical standards
• Perform after hours and weekend support,systems installation and maintenance, as required
• Must be available for shifts between 8:00 a.m.– 8:00 p.m. M-F
• Undergraduate degree in a computer science related field and/or equivalent work experience required
• A Minimum of Four to Six years / IS&T Desktop Support or PC Support experience working in a large corporate environment
• Basic understanding of Wired and Wireless Networking concepts, general trouble-shooting steps, and network tools (Ping, Pathping, Trace route, etc.)
• Knowledge and familiarity with MS Active Directory environment including ability to manage AD objects (User and Workstation) – ie. reset user passwords, add/remove workstation, modify AD description)
• Strong support and understanding of Outlook/Exchange mail client
• Understand computer imaging concepts (i.e. Ghost, RIS, PE) and have experience creating images with at least one of these disciplines
• Familiar with LAN Desk
• Support all hardware, software, and mobile technology issues. Perform problem determination and resolution as required
• Manage issues/requests via Help Desk ticketing software (TrackIT)
• Hardware installation & troubleshooting
• 1-3 years of experience with an emphasis on Deskside support
• Demonstrated experience with Windows operating systems (Windows 7) and Office suite of products
• Familiarity with Help Desk ticketing software
• Knowledge of Microsoft Active Directory and Exchange 2007/2010
• Excellent understanding of TCP/IP, VPN, DNS, DHCP, FTP and SMTP
• Excellent Understanding of Networking technologies such as Cisco experience a plus
• Knowledge of Linux system administration is a plus
• Ability to manage Tape Backup for Server Farm is a plus
• Demonstrated experience in a Warehouse/Retail environment preferred
• Sound judgment and analysis skills
• Excellent interpersonal skills and willingness to embrace our culture
• Adept at working in a fast pace, dynamic environment
• Willing and able to work at off-hours. Occasional travel to NYC
• Self-directed and motivated
• Experience in the Retail industry desirable
• Provides basic instructions to all users as necessary regarding the use of various pieces of equipment or company deployed software packages
• Promotes our culture by living-out the cultural pillars (People, Integrity, Partnership, Teamwork, and Fun) on a daily basis
• Performs additional responsibilities as needed

Remote Desktop Technician Resume Examples & Samples

• Experience performing remote support
• Extensive experience supporting Microsoft Active Directory (group memberships, shared drives access, policies, etc.) and Microsoft desktop applications
• Strong customer service, analytical, and problem resolution skills
• Proactively monitor owned ticket volumes and maintain best practice
• Minimum of 1-3 years experience on VDI platforms a plus
• Strong communication skills; Excellent English (Written and spoken)
• Provide remote desktop support using LANDesk
• Provide technical knowledge base information to the helpdesk
• Provide the inventory specialist with proper documentation and communication for all LANDesk child requests; recommend IT related products and solutions and determine user specifications for hardware and software
• Ensure all LANDesk requests are updated with due dates and completed within the stated timeline. This includes using technical notes and closing requests with proper explanation confirming user sign off
• Maintain daily check off lists, provide desktop setup and support, remote access support and report distribution
• Perform other miscellaneous duties as assigned by management
• This person will also be responsible for our Retail Store Support
• Must be willing to work on call hours in a rotated shift with the rest of the group

Desktop Technician With English Resume Examples & Samples

• Briefs customers as well as management on the status of current resolution efforts and attends daily/weekly meetings
• Associate’s degree/ MCDST/ A certification or equivalent work experience in desktop support and customer service environments
• 2-4 year’s progressively responsible experience, demonstrating in-depth working knowledge with a broad range of desktop support technology and best practices
• Strong demonstrated analytical and creative problem solving skills
• Good customer service orientation and appreciation of role as ACS representative
• Maintain, and support hardware and software systems within the HBO office
• Participate in projects and task of varying scope and duration to deliver or enhance technology capabilities of the office and its clients
• Provide executive support for all technology related request
• Work collaboratively with other groups within EIS to determine resolutions to problems and/or issues as they arise
• Troubleshooting a broad range of issues common on desktop computers
• Review support tickets and other data to determine depth and breadth of troubleshooting
• Strong desktop computer troubleshooting skills; ability to solve problems and determine root cause of issues
• 1-2 years of technical support/troubleshooting
• Windows/Mac/Linux technical experience
• Ability to quickly assimilate complex problems and develop a resolution strategy
• Smart, creative, energetic, conscientious, and enthusiastic personality
• Ability to manage multiple job tasks at one time
• Provide phone/ in person support for end users, which includes but is not limited to: ID administration, "how to" questions, initial issue diagnostics, troubleshooting desktop issues (and remotely resolving them) IT request processing
• Provide systems support for end users, which includes but is not limited to: client facing support, hardware, software, peripheral and network troubleshooting for all end user systems
• Coordinate and provide hands-on support in conjunction with other IT support teams from infrastructure and applications
• Research and analyze IT requests from various departments and locations, researches and tests various potential solutions and makes recommendations
• Assist in the maintenance of production desktop images
• Test and distribute security patches to clients; remediates any threats to the desktop environment (i.e. virus, spyware, malware, etc.)
• Must be available between 8:00 am - 6:00 pm M-F
• Participate in rollouts of new software/hardware to ensure consistency in IT technical standards
• Provide onsite setup and support at special events, as required
• Undergraduate Degree, required
• Minimum six (6) years IT experience supporting end users systems in a large corporate environment
• Excellent knowledge of Windows XP, Windows 7 and Mac OSX and basic understanding of all related technology such as network topologies, server administration, etc. Working knowledge of Windows Server 2003/2008. Working knowledge of Microsoft Office products (Word, Excel, Outlook, Power Point, Access, etc)
• Performs break-fix end-user desktop support to users in multiple locations and provides telephone and desktop support to the divisional community for software, hardware, and various infrastructure related issues according to IS&T Services support policies
• Ensures that all requests from user are logged and escalation procedures are followed
• Maintains problem status/resolution information in ticketing database
• Installs and configures desktop computer system hardware and software (including operating system and applications software)
• Installs and configures printers and various network connected equipment
• Participates in maintaining, testing and updating PC and Macintosh deployment images
• Assists in the maintenance of production desktop images: work with scripts to automate redundant tasks
• Tests and distributes security patches to clients; remediate any threats to the desktop environment (i.e. virus, spyware, malware, etc.)
• Participates in rollouts of new software/hardware to ensure consistency in IS&T technical standards
• Performs after hours and weekend support, systems installation and maintenance as required
• Must be available for shifts between 8:00 a.m. - 6:00 p.m. M-F at any CBS Mid-town location
• Participates in recovering assets and updating Asset Management through Data Analytics in LANDesk
• Expert level proficiency in: Desktop hardware, Desktop operating systems (Windows &/or Mac OS), Virtualization technologies (e.g. VMware ESX, Solaris Containers), Centralized OS patching solutions (e.g. WSUS)
• Expert level problem solving skills
• Strong understanding of TCP/IP, DHCP, DNS, WINS, routing, switching and other related networking technologies
• Strong understanding of NIS, LDAP, Microsoft Active Directory or other enterprise directory concepts
• Thorough knowledge of Desktop and system administration best practices
• Strong knowledge of client/server architecture
• Development of IT Policies and Procedures
• Development of VISIO diagrams
• Ability to provide 24/7 support
• Rapid response and ownership of issues and requests reported by customers via Que in case management system, telephone or email
• Perform basic computer hardware and software installation and configuration
• Follow established process and procedures to satisfy job requirements
• Document and report on all work performed on behalf of client
• Maintain knowledge and certifications necessary to support computer equipment and peripherals
• 1-3 years of directly related experience supporting information systems operations
• Completes software updates of equipment as required
• Interprets and resolves customer requirements
• Performs Echelon 1 (E1) network support such as troubleshooting; problem resolution; and improvements to network performance
• Assist in developing long- term strategies and capacity planning for meeting future desktop hardware needs
• Write procedures and document problems worked
• Write technical specifications for purchase of PC’s, desktop hardware and related products
• Apply excellent customer service skills
• 10+ years of IT experience working in multiple system environments and at least 5 years’ experience working specifically with infrastructure management tools and technologies in support of enterprise systems
• MAC certifications and troubleshooting capabilities on an enterprise level for both software and hardware (ACMT) (ACiT) preferred
• Information Technology Infrastructure Library (ITIL) certified a plus
• Microsoft BitLocker Administration and Monitoring (MBAM) from a desktop perspective
• Microsoft Windows Server Update Service (WSUS) administration knowledge
• Microsoft Forefront Endpoint Protection
• Microsoft System Center 2012 deployment and administration (SCCM) recent experience is preferred
• Microsoft Office 2010 and 2013 install and configuration desktop perspective
• Microsoft LYNC install and configuration from a desktop perspective
• Microsoft SharePoint Services configuration and support from a desktop perspective
• Microsoft SharePoint Services or Microsoft Office SharePoint Server

Desktop Technician Virtual Desktop Resume Examples & Samples

• Excellent desktop troubleshooting
• Provides professional end-user support for local users and some off-site users of computer applications and hardware (e.g. PCs, servers, network)
• Logs incident/trouble calls and emails into our Service Now ticketing system
• Route support issues to senior level support technicians as needed
• Assist in other IT related areas as needed
• Answers questions by applying knowledge of computer software, hardware, and procedures
• Bachelor's degree in Computer Science or a related technical discipline, or the equivalent combination of education, professional training or work experience
• 2+ years in desktop support role
• 2+ years experience with VMWare/VDI required
• Experience with VMWare V-Sphere and VMWare Horizon View suite of products or similar products
• Professional experience troubleshooting Microsoft Windows O/S, Microsoft Office Suite
• Experience with Windows XP, Windows 7, Windows 8.x and Windows 10
• Experience with corporate networking and security desired
• Basic network knowledge and experience
• Self motivated to succeed and provide exceptional end user experience a must
• Able to work in a flexible and fast paced environment
• VMWare certifications desired
• Windows 10 PC Imaging, reimaging and deployment for North America with SCCM
• Disposal management
• Second Level Escalated support
• Knowledge base maintenance in EzVista
• Automation and scripting solutions to enable self-help processes
• A minimum of a Bachelor’s degree in an IT related field or equivalent experience
• Minimum of 3 years in supporting enterprise level PCs
• Minimum of 3 years in a customer facing role
• Working proficiency of Windows 10 environment
• Experience with PC Imaging processes, preferably in SCCM
• Working experience with SCCM in software deployment and patching
• Working experience with scripting in Powershell, WMIC, CMD
• Dell certified technician
• Responds to service requests in a professional and timely fashion, ensuring the maximum “up time” possible for workstation systems
• Display excellent customer service skills with every interaction
• First line troubleshooting of desktop related technology problems (hardware and software) for both in-house and remotely deployed customers
• Create/update/deploy desktop computer images, desktop hardware and thin clients to in-house and remote agents
• Manage user move/add/change process
• Working knowledge of Windows desktop operating systems, Microsoft Office products, Microsoft WDS, Microsoft Outlook/Skype for Business
• 2 yr Information Technology related degree is preferred
• A+, Network +, MCDST, MCSA certifications are preferred
• Supervises and supports major computer system and laptop deployment, projects
• Controls coordination with affected end user departments while supervising other technical support staff and/or student workers
• Responsible for handling higher level projects including: coordination of in-person registration setup and breakdown, project planning and coordinating with other individuals for project completion and/or progress reporting
• Facilitates the desktop standards committee meetings and provides coordination support for large computer deliveries and installation
• Provides recommendations, updates, status, and completion information to manager and/or CIO, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication. hardware, and recommends purchase of equipment
• Installing, diagnosing, repairing, maintaining, and upgrading all PC equipment
• Image Workstation for new deployments.-
• Office Suites 2013/2016
• Knowledge of networking principles
• Customer service oriented
• Professional appearance since this is a client facing role
• Must be able to meet scheduled deliverables
• Image Workstation for new deployments
• Send / receive equipment (computers, monitors, IP phones, etc.)
• Manage inventory levels (minimum / maximum)
• Ensure the integrity between our databases and physical inventory on a monthly basis
• Management of the obsolete equipment
• Windows XP, Windows 7, (Mac OS X is an asset)
• Corporate look
• PC adds/moves/changes
• Software installations
• General PC problem solving
• Printer set up
• Some Active Directory tasks such as putting computers onto the Interek domain
• Advising users of Intertek IT policy and practices
• Installation of Print drivers on file servers
• File restores for end users from backups
• Good Communication skills with both onshore and offshore service desk and other technical professionals
• Acting as an escalation point and subject matter expert for 1st and 2nd line technical support
• Build and maintain the desktop PCs, MACs iPads, phones and mobile devices as required
• Desktop support responsibilities include operating system builds, fault diagnosis and management of open tickets within the call logging system
• Demonstrated length of service with at least 2 years in a single organization in the last 2-5 years
• Knowledge/ experience of IT Managed Services
• Degree in Information Technology, or the equivalent in terms of education, experience and training
• Knowledge of DNS, DHCP and Active Directory
• Knowledge of networking topologies and network wiring systems
• Knowledge of server infrastructure configuration and support
• Excellent problem solving skills and ability to work through issues and undertake activities that will improve the user service experience
• Exposure to Security solutions
• Previous experience in working in a Laboratory / revenue generating environment
• Polytechnic or University Degree in Information Systems or equivalent related experience
• 2+ years of experience in a technical support to end user position
• Technical certifications an asset (CCNA/MTA/MSCA/CompTia/etc)
• ITIL certification an asset
• Windows 7-10
• MS Outlook - office 365
• PC, Laptop, Mobile device, printer support
• Remote support
• Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, hard drives, RAM, memory chips, CD-ROMs, and so on
• Where required, administer and resolve issues with associated end-user workstation networking software products
• Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems via the assignment of trouble tickets
• Answer to and perform moves, adds, and changes requests as they are submitted by end users
• Accurately document and update all assigned trouble tickets
• If necessary, liaise with third-party support and equipment vendors
• Support the Daily Situational Briefing with relevant analysis and status updates
• College diploma or university degree in the field of computer science and/or 5-7 years equivalent work experience
• IAT Level II certification required (Security + or CASP)
• Certifications from HDI and Microsoft are a plus
• Apple/MAC certifications desired
• Excellent technical knowledge of PC and desktop hardware
• Excellent technical knowledge of PC internal components
• Working technical knowledge of current PC operating systems, and standards
• Ability to operate tools, components, and peripheral accessories
• Ability to conduct research into PC/MAC issues and products as required
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
• Responsible for the effective acquisition, installation, maintenance, and use of desktop technology
• May be responsible for the purchase and installation of hardware/software
• Learning and applying a basic knowledge in one skill area
• May be assigned to small projects or to phase(s) of larger projects
• Contributes to the completion of routine technical tasks
• May or may not have frequent external customer contacts
• High School Diploma required with a 2 year degree strongly preferred
• Good customer support focus and willingness to learn
• Strong troubleshooting skills
• Proficient in hardware system components, component and peripheral (printers, scanner, wireless handhelds) replacement
• Proficient in installation, navigation, and support of Microsoft Operating systems
• Office (Excel, Outlook Email and Calendaring, Power point, Access)
• Knowledge of networking equipment and phone systems a plus
• Ability to work independently or as part of a team
• Experience with Active Directory (adds, changes, moves)
• Microsoft Office/Outlook: email issues
• Windows 7 environment
• Troubleshooting network connectivity issues
• Breakfix/ imaging pcs and laptops
• Knowledge of software installations and configurations, troubleshooting and streamlining operating system performance, and working with peripherals (printers, scanners, etc)
• Some knowledge of Active Directory and Windows domains
• 1) PC/Desktop technician experience
• 2) Experience troubleshooting PCs
• 3) Windows 7
• Primary responsibilities are troubleshooting and resolving hardware, operating system and application issues
• Experience as a Desktop Technician
• Knowledge of Videoconference
• Knowledge audio visual
• 2 year degree strongly preferred
• Strong technical background
• Strong communication both verbal and non verbal is critical
• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Maintain and enhance performance of all new and existing software and applications across the organization
• Identify and learn appropriate software applications used and supported by the organization
• Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution
• Conduct research into software application products and services in support of development and purchasing efforts
• Conduct research into hardware products and services in support of development and purchasing efforts
• Participates in the design, develop and deployment of desktop strategies
• Create and deploy feedback mechanisms for end users
• College diploma or university degree in the field of computer science, information systems, and/or seven years equivalent work experience
• Certifications in Microsoft products are a plus
• In-depth, hands-on knowledge of Enterprise Desktop Operating System deployments
• Strong understanding of Active Directory concepts
• Hands-on knowledge of and experience with enterprise and desktop applications, including Microsoft Office (2010 and 2013), AutoCAD and Adobe creative suite
• Hands on Knowledge of mobile devices and applications, including Windows mobile, iOS and Blackberry
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
• Some knowledge of programming languages and techniques, including VBA and scripting
• Knowledge of software distribution concepts
• Knowledge of software distribution package systems, including Microsoft SCCM or Altiris
• Knowledge of application packaging software, including Wise and Install Shield is a plus
• Able to develop and interpret technical documentation is a must
• Knowledge of trends in technology relating to software application delivery
• Ability to absorb new ideas and concepts quickly
• Very strong customer service orientation
• 1) 3+ years Hardware break/fix troubleshooting experience (Lenovo laptops, tablets, computers, smart phones, etc.)
• 2) 3+ years Software troubleshooting experience (Windows 7, Active Directory, Outlook, etc.)
• 3) 3+ years Excellent customer service and soft skills
• 4-6 years experience with desktop support (troubleshooting, installation, configuration) of Windows 7 and Office 2010
• Experience providing customer service to enterprise level organizations, our client supports approximately 1500 users (looking for someone of similar experience)
• Experience with Service Now ticketing system - or equivalent
• Serve as project lead on various system upgrades and maintenance
• Perform hands-on technical upgrades and deployments
• Write scripts that perform system tasks and change configurations
• Research new technologies and make recommendations
• Develop, document and train others on IT systems and best practice procedures
• Analyze business and IT processes, technologies and applications
• Maintain software-testing environment for new security patches, Windows updates, etc
• Provide daily Level 2 support for various infrastructure / desktop support systems
• Administration and oversight for Lotus Notes desktop client, desktop and client policy
• Maintains passwords, data integrity and file system security for the desktop environment
• May conduct training programs designed to educate an organization’s computer users about basic and specialized applications
• Requires 1-2 years of related work experience, or AA degree, or technical training, or equivalent combination of education and experience
• Minimum 2 years' experience with Windows OS and computer hardware
• Experience working with vendors and computer system manufacturers
• Must be able to read and write English and communicate effectively with customers, manufacturers, vendors and staff
• Ability to multitask on devices is a must

MAC & Windows Desktop Technician Resume Examples & Samples

• Effective interpersonal skills, articulate in order to interface with client staff
• Experience imaging and configuring systems PC/MAC systems
• Common Hardware break fix, software installation skills
• Basic AD account and group management skills (Create, modify, disable, add, remove. We use Adaxes as the interface to AD)
• Supports mobile devices (Android/IOS)

Standard Desktop Technician Resume Examples & Samples

• Constantly monitor and prioritize individual work queue to resolve routine and non-routine desktop issues and requests
• Resolve technical issues and act as a technical contact for issues that require escalation
• Responsible for compliance with applicable company and organizational policies and procedures
• Update service tickets and other data repositories (e.g. knowledge bases) as appropriate and in a timely manner
• Identify technical and process issues and recommend improvements
• Achieve performance and service level agreement targets
• Complete tasks as assigned by Dispatchers and as directed by management
• Provide support coverage for Abbvie Executive clients
• 3 - 6 years of desktop support experience
• Call tracking experience
• SLA compliance, performance target & desktop metrics experience
• Executive support experience within AbbVie is strongly preferred

Executive Desktop Technician Resume Examples & Samples

• Primarily responsible for supporting Abbvie Executive clients in the AP South
• Perform business consulting responsibilities with clients to determine needs and requirements
• Comply with the organizational desktop group practices and procedures
• Executive support experience within AbbVie is required
• Direct and strong AbbVie desktop support processes and SOPs experience
• Responsible for handling issues escalated from Desktop Technicians or other IS&T colleagues
• Research and analyze IT requests from various departments and locations, research and test various potential solutions and make recommendations
• Work as a mentor and point of contact to other team members
• Support will be a mix of Windows and OSX devices
• Test and distribute security patches to clients; remediate any threats to the desktop environment (i.e. virus, spyware, malware, etc.)
• Must be willing to travel locally between multiple CBS supported locations when needed
• Must be willing to work overtime as necessary
• Must be able to lift and carry 50 lbs of equipment
• Undergraduate degree in a computer science related field or equivalent work experience, preferred
• Minimum five (5) years IT experience supporting end user systems in a corporate environment
• Strong knowledge of current Windows Mac OSX operating systems
• Above Average knowledge of Microsoft Office products (Word, Excel, Outlook, Power Point, Access, etc)
• Identify, diagnose and resolve desktop issues of moderate to high risk and complexity
• Occasionally lead and routinely coordinate resolution across Technical Support Services departmental groups where multiple end-user associates have been impacted
• Coordinate desktop component and phone moves affecting multiple users
• Plan and prepare hardware/software installations and upgrades
• Recognize opportunities for system or procedure improvements and make recommendations
• Provide technical advice and provide training to others (peers and customers)
• Handle activities of moderate to high risk and complexity
• Act as a resource or assist others on moderate to difficult technical problems
• Manage multiple issues concurrently
• May require on-call availability and working during non-business hours. Overtime may be required
• Maintain inventory in inventory tracking system
• Follows established process and procedures to accomplish tasks
• Establishes and maintains effective relationships with internal and external customers
• Utilize analytical and communication skills in the development and modification of written procedures, processes and technical knowledgebase
• Coordinates efforts of small teams (Including UAT)
• Disaster recovery \ Business continuity process administration with minimal definition
• 3 years of Help desk or Technician experience
• 3 years of professional I/T experience
• Effective queue and ticket management
• Escalate incidents to regional resources where necessary
• Provide client training on application usage and best practices
• Look for service improvement and ticket reduction opportunities
• Extensive experience supporting Microsoft Active Directory (group memberships, shared drives access, policies, etc.), and Microsoft desktop applications (MS Office Suite, Outlook, MS Communicator, Lync)
• Proven commercial experience supporting PC's, Laptops, servers and networks
• Proficient with Microsoft Windows 7, MAC and newer operating system required
• Excellent interpersonal, written and verbal communications skills at all levels required
• Microsoft certification (MCP or MCSE) a plus

Temporary Desktop Technician Resume Examples & Samples

• Responsible for the installation of existing desktop software/hardware and operating systems
• Monitor and report on utilization of system resources and advise on matters of capacity planning
• Provide first level support for application programmers and DBA's in matters of debugging and tuning system software and hardware products
• Responsible for the internal detail analysis and implementation of new software and hardware
• Prepare all required documentation for the portion of work assigned as assigned under periodic review
• Provide technical assistance and problem resolution to clients for assigned applications. Ability to independently handle simple systems and technical issues without assistance. Off-hour, on-call responsibilities will be required as needed to support BCO's business needs and/or project requirements as assigned under direct guidance
• Actively pursue new technology knowledge, training and proactive problem resolution as assigned under periodic review
• Conform to Problem Management Policies and Procedures when resolving assigned production support problems as assigned under periodic review
• Conform to Change Management Policies and Procedures as assigned under periodic review
• Conform to Corporate Security Policies and procedures as assigned under periodic review
• Acquire and maintain required business knowledge for the client area as assigned under direct guidance
• Produce periodic Status Report as assigned under periodic review
• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed
• Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on
• Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems
• Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers
• Monitor and maintain buckup systems and files for network servers
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Assess the need for and implement performance upgrades to Desktop and Laptop computers, including the installation of hard drives, RAM chips, optical drives, and so on
• Develop and maintain an inventory of all monitors, keyboards, hard drives and other components and equipment
• On-call availability as needed

Senior Level Desktop Technician Resume Examples & Samples

• Exchange/Outlook
• Able to provide solid end-user support through a variety of methods including: desk-side, remote support, telephone, and email
• Demonstrated expertise with technical integration of client/server applications on the desktop
• 2 yr. associate degree in an Information Technology field
• Constantly monitor individual queue to resolve routine and non-routine desktop issues and requests
• Comply with the desktop group practices and procedures
• Update ticketing system and other data repositories (e.g. knowledge base) as appropriate in a timely manner
• Achieve target ticket volumes and ticket resolution levels & provide onsite IT support during business hours
• Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software
• Identify and resolve basic data network problems using analytical problem solving methods
• Understand system backup and restore processes along with associated tools
• Bachelors Degree or equivalent experience

Level Desktop Technician Resume Examples & Samples

• Able to work independently - must be self-motivated, and demonstrate initiative
• Excellent trouble-shooting and problem-solving ability
• Able to integrate and work efficiently in a team environment
• 2 - 4 years' experience in desktop and direct end-user contact support
• 2 - 4 years' experience with Windows 7 and Microsoft Office Suite
• Good working knowledge of LAN\WAN technology - experience with TCP/IP
• Able to multitask and prioritize workload
• Capable of working extended hours as required - including off-hours on-call and weekends
• 2-3 yrs experience troubleshooting Windows OS 7 and 10
• Experience with troubleshooting MAC OS and supporting MAC OS
• Imaging, configuring, deploying PC's and hardware break fix support
• Active Directory adding and deleting users as well as putting them into groups

Cleared Desktop Technician & Systems Administrators Resume Examples & Samples

• Assisting in development, testing, implementation, and maintenance of operating system and related software
• Installing and maintaining LAN or WAN
• Troubleshooting and resolving software, operating system, and networking problems
• Responsibilities require an understanding of both network and telecommunications theory and practice
• Windows and Mac technical experience required; Linux strongly preferred
• Available to work 2nd shift hours
• Ability to work in a small, fast-paced environment
• Effective handling of multiple critical, client support situations and effectively communicate with senior management
• Microsoft Certified, or other technical certification preferred
• Associates degree in MIS/Computer Science or equivalent experience preferred
• Ability to manage stress appropriately
• Ability to command an incident with poise and leadership. This is demonstrated by keeping all participants engaged in the incident via chat or bridge. Maintaining control on the bridge despite the stress or severity of an incident. When questions are asked on the bridge or chat, the analyst should follow up to assure that an answer is provided
• At least two years of experience supporting enterprise infrastructure technologies, such as servers, storage, databases, networks, etc
• Must have excellent written and oral communication skills. Adjust communication to the audience. At times the analyst will communicate with technical resources with deep domain expertise and other times the analyst may provide updates to senior leadership
• Ability to multi-task and work under pressure. Effective delegation skills to escalate to technical resources or reach out to other analyst for assistance
• Experience as a Command Center/Incident manager preferred
• Service Now Ticketing system
• ITIL certification or working knowledge
• Comfortable with communicating and presenting at all levels, including senior leadership
• Broad understanding of IT Infrastructure
• Understanding of Infrastructure support processes
• Remote Phone/Call Center Experience
• CSOS experience preferred
• Active Directory experience a plus
• Cicso Call Agent experience preferred
• Requires working knowledge of infrastructure technology
• Coordinates the fulfillment of detailed service requests and assists in the resolution of advanced problems in high availability environment
• Requires working knowledge of: all hardware, hardware build, configuration, compatibility, upgrades, diagnostics and troubleshooting, and desktop based security methodologies
• Requires troubleshooting capabilities of the operating systems, and OS modifications
• May install and configures non-standard and legacy applications
• May assist with the resolution of advanced issues
• Experience supporting multi-platform environments including the following: Windows 2000/XP Professional, Microsoft Office Professional Suite, Lotus Notes, Microsoft Exchange, Microsoft
• Internet Explorer, Visual Basic, Citrix Access Gateway, Symantec AV suite, and Altiris
• Good understanding of the following hardware and network topologies/protocols: HP and Dell desktops, laptops, network hubs, Ethernet and TCP/IP protocol
• Individual may participate in a rotating primary support role. This includes after hour and weekend support as required
• Periodic travel to support business initiatives is required
• Serves as the technical lead for all desktop matters at OSI
• Installs, configures, tests, maintains, monitors, and troubleshoots end-user workstations and related hardware and software in order to meet or exceed service levels. This includes security patches, client software, software updates, and new software deployments
• Researches, tests and resolves hardware and software issues affecting the enterprise
• Performs on-site analysis, diagnosis, and resolution of desktop problems for end-users, recommends and implements corrective solutions, including repairs as needed
• Actively monitors ticket queues, take ownership of tickets and enters details regarding problem resolution
• Maintains asset inventory of all desktop hardware and software. Maintains accurate records and enforces software licenses compliance
• Leads testing and evaluation of client upgrades and patches
• Tests, recommends & deploys hardware and software organization wide
• Builds and maintains a test lab including the gold image
• Assist with the implementation of Enterprise wide endpoint device solutions to harden and make environment highly available
• Work with cross-functional IT team and assist with the implementation of enterprise wide projects, roll-outs, and testing. Coordinate efforts with local and worldwide IT Desktop Support staff to ensure solutions are fully tested and full/site company roll-outs is completed
• May conduct training and/or information sessions to educate OSI personnel
• Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork
• Demonstrate behavior consistent with the company's Code of Ethics and Conduct
• Ensure that direct report(s) are trained and evaluated on their knowledge and adherence to the company's values, Code of Ethics and Conduct, and applicable compliance policies
• Perform other duties assigned as needed
• High School diploma or equivalent. College degree preferred, including 2 year technical associate degree will be considered
• Must have MS Windows OS & Microsoft Office suite experience
• 5-7 years technical experience with common desktop hardware and software
• Experience with mobile devices and platforms such as Windows Mobile, IOS and Android highly desirable
• Certifications such as MCSE Specialist Windows 7, MCSE Specialist Windows 10, MCSE Desktop Infrastructure and MCSA Office 365 highly preferred
• Must have 2 + years’ experience in a large enterprise environment building, maintaining and securing a highly available end point device fleet
• Must possess an in depth technical understanding of the interdependencies IT Infrastructure components (Databases, SAN Storage, Systems, Network) have on each other and on end point devices
• Must possess a high level understanding of other IT disciplines such as Databases, SAN Storage, Systems, Network and Applications
• Ability to configure, deploy and effectively use remote desktop, software distribution and imaging tools such as Heat, SCCM, Landesk, etc. required
• An in depth understanding of desktop and mobile operating systems such as Windows (XP, 7, 10), IOS, Android is required
• Familiarity with Linux desktop operating systems such as Open Suse preferred
• Familiarity with enterprise level security software such as anti- virus and encryption is required
• Basic understanding of Microsoft licensing required
• Basic understanding of the ITIL framework required
• Skilled at reading, writing, and interpreting technical documentation and procedure manuals
• Attention to detail and customer service orientation are a must
• Ability to translate technical matters into plain English
• Travel may be required
• See more at: http://jobs.spacelabshealthcare.com/jobsearch/job-details/software-development-engineer/9012/#sthash.3Atu8QNb.dpuf
• PC's, laptops
• Zebra Printers
• RF ID Scanners
• Phone systems
• Wiring, cable management
• Production line PC's (PLC type pc's that run manufacturing equip)
• Imaging of machines
• Using a ticketing system
• Providing desktop support alongside a user
• Windows 7 operating systems
• Experience troubleshooting Mac computers
• Mobile device troubleshooting (email, calendar, configuration)
• Work with global peers and technicians to ensure a smooth running of the daily process. Have a good knowledge of all applications that are required for support
• Take a proactive approach to client’s requirements and identify recurring problems
• Working knowledge of ticketing systems and advantage
• Minimum of 1-3 years’ experience on VDI platforms a plus - Windows XP / 7 platform support skills (preferably to MCP level)
• 5-7+ years of Desktop Support experience within a busy, high volume call environment
• Provides 1st & 2nd level support of IT issues and problems
• Perform Password resets and assets end users with device configuration
• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software
• Work with vendor where needed to address hardware or software problems or defective products

Associate Desktop Technician Resume Examples & Samples

• Responsible for compliance with applicable Corporate and Divisional Policies and procedures
• Constantly monitor individual queue to resolve routine desktop issues and requests
• Escalate issues to supervisor as appropriate
• Obtain and maintain a high level of customer satisfaction
• Update remedy and other data repositories as appropriate in a timely manner
• Achieve target ticket volumes and ticket resolution levels
• Bachelor's Degree or equivalent experience. Industry certifications
• Minimum 1-2 years or experience
• Troubleshoots general problems under direction of a higher level of support
• Investigates system problems and provides solutions using specific product knowledge, system utilities, and operating environment
• Follows established process and procedures to plan, install, test, and implement computer system hardware or software technologies
• May install, test, and repair computer systems on customer site
• Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns
• Smart hands function, performing tasks for remote Network or Server support teams requiring local attention
• Image workstations for new deployments
• On call support
• Travel to sites within Alberta (Red Deer and Calgary) to support client needs or provide vacation coverage
• Support, configure, and deploy desktop and laptop systems within various levels of Windows and Macintosh OS
• Antivirus support
• Configure and troubleshoot hardware including printers, servers, network, and mobile devices
• Independently solve most desktop issues with minimal supervision; escalate remaining issues to a higher level
• Support and maintain desktop applications
• Create, update, resolve and escalate support requests within a ticketing system (Remedy ITSM is an asset)
• Documenting, tracking, and monitoring the problem to ensure a timely resolution
• Provide feedback to internal and external support teams
• Create and maintain clear documentation on various procedures of support
• Communicate within a multi site support team
• Demonstrated proficiency in the technologies/products described above
• Ability to manage multiple tasks simultaneously
• Proven ability to complete projects accurately and on-time
• Excellent interpersonal skills, works well with all levels of staff
• Comfortable working in a fast paced and dynamic work environment
• The person will also troubleshoot problem areas in a timely and accurate fashion
• Provide end-user assistance where required
• Windows XP, Windows 7, Windows 10 (Mac OS X is an asset)
• Knowledge of Computer hardware
• Self-starter, ability to work independently
• 1) Strong Customer Service
• 2) Win 7/MS Office Troubleshooting
• 3) Technical Background/CS Aptitude
• 500 or so users will be remote (i.e. they sit in Georgia, Iowa, Wisconsin, etc.). They will image those employees' hardware locally here and ship to their respective locations. No travel necessary
• Computer Hardware| work station configuration (installing, upgrading hardware on both MAC and PC's)
• Network Connectivity Issues- GPU Render Farms | Rendering experience Installing upgrading
• Cinema 4D |3D Rending |Adobe
• Experience supporting mobile devices such as iPhones and tablets
• Imaging laptops - both Mac and DELL computers running iOS/Win7/Win8/Win10
• Troubleshooting issues with cell phones and tablets; Android and Apple
• Supporting end users with Wi-Fi issues
• Installing applications
• Fixing hardware & software issues
• Supporting A/V equipment for meetings
• Programming desk phones
• Any issue that comes to the desk, this team will resolve or find the appropriate party to resolve it
• 1) 2+ Desktop Build experience (workstations)
• 2) 2+ Imaging/re-imaging machines
• 3) 2+ Troubleshooting (Microsoft O/S, break/fix)
• Respond to requests for technical assistance via phone or electronically (tickets)
• Stay current with system information, changes and updates
• Setup new user hardware/ software
• Maintain hardware and software inventory
• Image workstations using Symantec Ghost
• Escalate incidents to Network Administrators, Server Administrators or Applications team when appropriate
• At least 1 years’ experience supporting Windows 7, 8.1, 10 desktops, laptops, and tablets
• Experience troubleshooting hardware issues and replacing hardware on desktops, laptops, and mobile devices
• Experience installing software, patches, updates on workstations
• Write KB’s both technical and non-technical
• Work with vendors onsite and remotely
• Experience with MS Office Suite 2007-2016
• PC Refresh Life Cycle Process and deployment
• Use remote support tools
• Diagnosis and troubleshoot problems with computer systems, including hardware and software, email, network and peripheral equipment
• Provide Audio/remote /user visit support as needed
• Perform maintenance and repair of PC-based computers, Apple computers, iPads and peripherals
• Installation of new hardware including computers, printers, projectors, scanners, and other peripheral equipment, perform PC OS upgrades
• Working with Microsoft Windows OS 7 & 10 (ii) Microsoft Office 10, 13, Office 365,DNS, WINS, DHCP, TCP/IP
• Mobile Operating System (Android,...)
• Working withTicketing system
• Minimum of 3 years of experience providing Audio/remote /user visit support as needed
• Minimum of 3 years of experience of performing maintenance and repair of PC-based computers, Apple computers, iPads and peripherals
• Minimum of 3 years of experience in installing new hardware including computers, printers, projectors, scanners, and other peripheral equipment; perform PC OS upgrades
• Minimum of 3 years of experience in troubleshooting, Microsoft Windows OS 7 & 10 (ii) Microsoft Office 2010, 2013, Office 365, DNS, WINS, DHCP, TCP/IP
• Minimum of 3 years of experience in Smart Board end-user support
• Minimum of 3 years of experience in ticketing system
• Technicians will support internal users within the hospital and provide break/fix desktop support
• The candidates will answer all service requests and perform off-site service, adds, moves, and changes
• Candidates will work directly with internal customers so communication and customer service skills are very important
• Participates in project activities beyond technical tasks, to include collecting data, contributing to designs/decisions, and communicating with customers
• Windows Desktop Administration
• Customer Interfacing
• Associates degree, or equivalent, and a minimum of 2 years of experience in a network environment
• Advanced knowledge of PC hardware, peripherals, and core software
• Experience with ServiceNow is desired
• Microsoft Certified Professional (MCP), A+ certification (or equivalent) preferred
• Good written and verbal communication skills to interact effectively with clients
• Must be comfortable operating in a collaborative, shared leadership environment
• Diagnose and resolve desktop issues of high risk and complexity
• Lead and coordinate resolution across Technology Services departmental groups where multiple end-user associates have been impacted
• May be called upon to provide basic service and repairs to PCs, printers and other desktop components
• Manage multiple assignments concurrently
• Assist with implementation of installations and along with plan and prepare for hardware/software installations and upgrades
• Resolves issues of limited complexity from start to finish
• Provide technical advice and training to others
• Handles activities of moderate risk and complexity or pieces of high risk activities
• Act as a resource or assist others on difficult technical problems
• Coordinates efforts of small team
• Identify high complex issues
• 2-3 of End User Support Experience (desktops, laptops, tablets, phones, ect.)(Over the phone, Desk Side, and Remote)
• 2-3 Years supporting Printer/Printer Peripherals
• Working with Service Desk specialists, fellow Desktop Support Specialists, Ops team, streams, outside entities, and other business entities to provide exceptional ITS service for staff and members
• Assuming primary responsibility for the maintenance on all endpoints (desktops, laptops, tablets, phones, etc.)
• Communicating known endpoint problems to ITS staff and establish acceptable workarounds until resolution is obtained
• Deploying endpoint management software
• Keeping a clean work space and work environment

Level / Desktop Technician Resume Examples & Samples

• Serves as a contact and liaison for internal customers & Resolver Groups
• Collaborates with off-shore Service Desk to ensure the seamless transfer of information between Resolver Groups and demonstrates teamwork
• Knowledge of Windows OS (7&10), office suites (O365), internal ticketing system, and interworking of PC
• Understand technical components of the job
• Effective time & prioritization management
• Knowledgeable on the technology with which they work. Understand workflow and business impact related to application enhancements, and system issues
• Troubleshooting I-pad, I-phone, I-pad troubleshooting experience
• 2-3 yrs experience troubleshooting Windows OS

Desktop Technician Intern Resume Examples & Samples

• Researches the root cause of problems, uses advanced diagnostic tools and problem solving techniques for complex issues, and serves as an escalation point for both level 1 and 2 technicians
• Configure and install software and hardware systems, desktop operating systems, utilities and language compilers as assigned under direct guidance
• Responsible for the installation of desktop computer systems. Assist with the planning, installation and training for computer systems hardware as assigned under direct guidance
• Provide technical assistance and problem resolution to clients for assigned applications. Actively pursue new technology knowledge, training and proactive problem resolution as assigned under periodic review
• Establish and maintain a client relationship with a customer service perspective that is professional, courteous and respectful
• Other Job duties as assigned
• Will provide end users with technical support of company computers, applications, printers, telephones, and other related technologies
• Triage and troubleshoot basic issues
• Excellent customer support, and ability to work with both various levels within the organization

Junior Desktop Technician Resume Examples & Samples

• Office Suites 2010
• Ticketing system (ITSP / ITSM is an asset)
• Applies his/her experience and knowledge in solving problems in accordance with standard procedures; develops appropriate course of action and escalates as appropriate
• Solves complex active directory issues as part of a team deploying new end user computing technology
• Maintains consistent end user experience across all desktops. This includes clinical and business desktops
• Creates, manages and deploys gold images for VMware view VDI users across the enterprise
• Packages applications and coordinates testing with application owner teams
• Deploys and supports thin client and PC technologies as endpoint technologies
• Provide onsite & remote technical support for DMDC & related DoD agencies, in both classified and unclassified environments
• Monitor & respond to daily tickets - incidents & requests that cannot be resolved by tier 1 helpdesk
• Create, test & distribute software packages to enterprise via CA ITCM Image & deploy workstations, laptops & tablets
• Respond to inquiries pertaining to desktop issues, application software and/or hardware, user account security, communications, system policy guidance, laptops, software, printers, document scanners, audio-visual equipment, handheld devises, network service outages/disruptions and enterprise server outages/disruptions
• Perform regular inventories of in-house, remote offices and datacenter equipment
• Participate in long- and short-range technology planning
• Create batch & PowerShell scripts to automate tasks/processes
• Conduct vulnerability scans using ACAS for DMDCW assets
• Maintain DMDCW's VMware virtual environment, create, manage & retire; VMs Assist with occasional server projects Manage backups, VPN support, VTC support, technical writing & research, etc
• Must be willing to work extended hours in a fast paced, deadline driven environment
• Bachelor's Degree in Computer Information Systems or Computer Science preferred
• 1 year experience in the following
• Active directory, DNS, DHCP
• Server administration
• VMware experience and/or other virtualization software
• Desktop support and general hardware/software support troubleshooting
• Printer administration
• Mobile device administration
• Software distribution/packaging
• Microsoft SCCM
• Security + certification required; must be gained within six months of employment
• Secret SSBI security clearance required
• Information Technology Infrastructure Library (ITIL) foundation certificate preferred
• Experience in an end user based environment
• Working knowledge of SharePoint preferred
• Proficient in Microsoft Outlook experience required
• Good understanding of Microsoft Office 2010 products
• Must have the ability to work in a dynamic environment and interact effectively and professionally with numerous DoD, military/civilian personnel and industry partners; must also possess the ability to work independently on IT projects
• Excellent writing, speaking, analytical, project management, organizational and customer service skills
• Must possess excellent time management skills and the ability to prioritize work
• Ability to develop solutions to problems of moderate scope and complexity
• Must possess intermediate knowledge of DoD security processes
• Within general guidelines, manages priorities based upon severity, workflow, and time constraints
• Applies system expertise, skills, and knowledge effectively in solving desktop workstation and personal computer, associated equipment, and network connectivity technical problems throughout the Sutter Health user community
• Works with other Desktop Support staff, Network Engineers, and system/program application personnel to resolve technical issues as required
• Works with other IS team members to provide timely support services to the user and receive, log-in, document, and close-out trouble calls using the service tracking tool(s)
• Coordinates tasks and activities with other departments/sections and vendors as appropriate or directed
• Formulates service support efforts based on customer schedule needs
• Maintains courteous rapport and friendly customer relations; communicates with users at their level of understanding
• Assists with analyzing and defining specifications for user computer/mobile device requirements
• Configures and installs new hardware and upgrades to existing user system components
• Ensures proper configuration and performance of installed computer/mobile devices
• Coordinates installation of computer/mobile devices and peripherals with vendors
• Assists with the accuracy and integrity of the asset control process
• Maintains, analyzes, troubleshoots and repairs computer systems, hardware and computer peripherals
• Modifies, alters and / or adapts existing procedures to meet changing requirements
• Deploys new hardware and/or software to users
• Responds to telephone calls, emails and personnel requests for technical support
• Provides level 1/2 support for incident tickets
• Provides support on Microsoft Office products ,Windows OS, General PC networking
• Interacts with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems
• Associate’s Degree and 2 years of technical education, or equivalent experience. Preferably Computer Information Systems or related discipline
• 3 to 5 years of related experience
• Ability to lift 25 lbs
• Able to work independently and in teams
• Ability to work evenings, weekends, and/or holidays, if needed
• Set up, maintain and troubleshoot Microsoft Windows and Apple Mac OS computers
• Have knowledge of commonly-used concepts, practices, and procedures within the Information Technology field
• Rely on instructions and established guidelines to perform the functions of the job
• Possesses excellent communication skills including oral and listening skills
• Must keep team informed for consistency in responses and produce clear documentation
• Must be able to multi-task; remain clearly focused on several tasks at once
• Will be able to learn new things; adapt to new procedures
• Configure, troubleshoot and repair hardware
• Configure and deploy desktop operating systems Configure network connectivity, including mobile computing
• Manage desktop systems
• Experience with Microsoft System Center Configuration Manager (SCCM)
• At least 3 years’ Experience in similar role. Trade Floor Specific: All of the above requirements plus; Candidate will sit in the Trade Area and will be responsible for responding to direct requests for service from the traders
• Knowledge of common trader floor applications such as Bloomberg, Eikon, Brass (Valdi) and Factset among many others is desired
• 1+ years of IT experience in an enterprise level company
• 1+ years of desktop support and/or help desk support
• 1+ years of experience with Active Directory, including adding users and applying accesses
• A high level of professionalism and the ability to work with all levels of a company (you may be working with an intern during the morning and a high level executive in the afternoon)
• Experience with Office 2010
• Troubleshooting PCs-understand imaging process
• Maintain documentation for user guides
• User access set up
• Understanding of wireless infrastructure
• Support at least 300 users
• Please note that as a contract employee of Apex Systems, you are eligible for Health, Dental, Vision and Life Insurance; Short Term Disability; Hospitalization Coverage; Direct Deposit; Weekly Pay; Training and Development Programs; Corporate Discounts/Perks and our Referral Program
• Technical Knowledge and Troubleshooting in Networking
• Technical Knowledge and Troubleshooting in Printing
• Technical Knowledge and Troubleshooting in Applications
• Technical Knowledge and Troubleshooting in Hardware for Desktops and Laptops (HP)
• Microsoft Certified Professional (Optional)
• Support required in different cities (Kingston, Kitchener, Hamilton, Guelph, Ste-Catharines)
• Windows 7, Windows 10 (Mac OS X is an asset)
• Office Suites 2013, 2016, (Office 365 is an asset)
• Ticketing system (Service Now / ITSM is an asset)
• Performing installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
• Responding to incidents within SLA or within a timely manner with appropriate level of urgency, and follow up with customers on all issues
• Using the corporate incident management system to record and track all support work
• Supporting the team’s abilities and functions through positive customer relations
• Mentoring and providing technical guidance to more junior coordinators
• You will need to hold a combination of work experience; education and training equivalent to a diploma in a technology related discipline
• You will ideally have at least 3 years’ experience in a similar role
• A solid understanding of Windows software and standard computer hardware
• The ability to work independently, plan and prioritise activities while being part of a team environment is essential
• 1 year of experience imaging and configuring PCs, laptops, or other hardware
• 1 year of experience with Windows XP, 7
• 1 year of experience deploying hardware
• Provide desktop technical support in a Microsoft Windows environment
• Resolve hardware, software and network issues as required
• Resolve printer issues as required
• Proactively seeks improvements in customer service and system availability/reliability
• Assists in the establishment of processes and standards to ensure efficiencies and effectiveness of IT resources
• Strong interpersonal and communications working with team members, other departments and external customers on occasion
• 7x24 on-call rotation for support of production systems. (approx 1 weekend/mo)
• Under the guidance of IT representatives, duties may include some or all of the following: receiving assets, moving equipment within and/or between facilities, staging equipment for build/image activity, interviewing clients as part of pre-deployment asset discovery, executing equipment replacement activity, updating asset management system to reflect work performed, monitoring daily activity, installing and maintaining PC hardware and software, troubleshooting network usage and computer peripherals, resolve network communication problems independently, e-mail administration, , other administrative duties
• Manage incoming and outgoing assets. Prepare systems for deployment
• Scan existing asset for applications and settings
• Use tools to execute PC activity
• Escalate quickly when issues arise. Assist other Technicians as needed
• Enforces the TCCH network security and installation procedures
• Provides technical support to network users and must be able to help nontechnical people understand and use complex equipment and software
• Associate’s degree with at least two years of coursework in computer sciences
• Minimum 2 years’ experience with PC support, including deployment
• Minimum 2 years experience with PC hardware troubleshooting and repair on desktops and laptops
• Minimum 1 year experience with direct client interaction. Must have an excellent attitude and customer service skills
• Adaptable to change in process or required activities
• Quick learner
• Professional appearance and behavior, including punctuality
• Knowledge and familiarity with MS Active Directory environment including ability to manage AD objects (User and Workstation) – i.e. reset user passwords, add/remove workstation, modify AD description)
• In addition to technical expertise, you must to excel in verbal and written communication and to have good interpersonal skills
• CUSTOMER SERVICE and professional appearance will be the MOST IMPORTANT
• BASIC IT skills/knowledge needed.- Familiarity with Basic IT troubleshooting
• Label printer knowledge a plus
• Ability to communicate clearly with Project Managers, IT Directors, Customers, other Site field service technicians, network staff and others that or involved in the Project
• Tech savvy individuals that are looking for an opportunity to get their foot in the door and build their resume
• Great time management skills and are reliable
• Great communication and are self driven
• Intermediate experience Face to Face Desktop PC support using Windows 7 & 10 (REQUIRED), and MS Office Suite 2010 and 2016
• Imaging PCs using SCCM
• Working in a corporate environment with a ticketing system, prefarably ServiceNow, with critical SLAs
• Flexibilty with working hours, punctuality, ability to adhere to process and follow instructions is a must
• Installs, modifies and makes minor repairs to personal computer hardware and software systems
• Installs, and/or assists other service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers and disk drives at users’ work site
• Loads specified software packages such as operating systems, word processing or spreadsheet programs into computer
• Responds to client inquiries concerning system operations and diagnoses system hardware, software and operator problems
• Coordinates activities with Manager, full-time technicians or other Information Technology groups and updates work request tickets
• Helps deploy current software using an imaging utility
• Instructs users in the basic use of equipment, software and manuals
• Recommends or performs minor remedial actions to resolve problems
• Replaces defective or inadequate software
• Refers major hardware problems to service personnel for resolution
• Other duties as assigned as a job duty
• Experience with supporting personal computers with both hardware and software
• Experience with Windows XP through current (Windows 10) Windows based operating systems
• Must be very customer oriented
• Experience installing and configuring the standard Microsoft Office Suite (Word, Excel, PowerPoint, Access, Microsoft Outlook, etc.)
• Ability to work closely with a user community consisting of administrators, faculty, staff and students
• Good communication (written and verbal) and documentation skills
• Must be a team-oriented person and be able to work closely with team members
• Must have good work ethics
• Network support knowledge
• Experience with desktop management systems such as Microsoft SCCM and imaging solutions
• Experience in a Higher Education Environment
• Microsoft Exchange/Outlook
• Browser and anti-virus support
• Respond to queries either in person or over email
• Ask questions and/or run diagnostics to determine nature of issues
• Install computer peripherals for users
• Ability to lift up to 50lbs of machinery
• Strong PC/Desktop Support troubleshooting, knowledge of networking and telecom devices. Attention to detail is very important
• Hardware repair as required for fleet of laptop computers (ex. replace screens, keyboards, etc.)
• Motivated self-starter, demonstrate excellent customer service skills that includes above average communication ability for customer base and internal team collaboration. Experience managing caseloads utilizing Helpdesk ticketing systems
• Provide remote support (Bomgar) as required, troubleshoot VPN, RSA and other remote connection issues. Basic support for mobile devices (phones and tablets)
• Installation of hardware and software, new user equipment setup and configuration with applicable end user training
• Software/hardware diagnostics, maintenance, and repairs as required. PC’s are primarily Dell laptops (Require enrollment in Dell TechDirect program)
• Experience supporting MS Windows 7 & 10 devices (32bit and 64bit) within MS Active Directory environment. Common applications include: MS Office 2010/2016, Lync/Skype for Business, Outlook 2010/2016/O365, SharePoint
• Microsoft SCCM for client software and operating system deployment and USMT. Support for multi-language interfaces (English/Japanese)
• Experience with Microsoft Bitlocker, Windows Defender/Endpoint Protection Manager, Malwarebytes
• Minimum of 2 – 4 years supporting mid to large enterprise system managed environments, primarily with Microsoft technology
• Associates degree in a relevant field and a minimum of 2 years of relevant experience. Four years of additional work experience may be substituted for degree
• Knowledge of local and wide area networks including LAN/WAN protocols and LAN/WAN management
• Japanese language skills preferred, but not required
• 1) Desktop Support for over 1000 end users at their headquarters in Denver. Various software and hardware trouble-shooting
• 2) Familiarity with SCCM and using it as a deployment tool
• 3) Experience adding, deleting, etc. users within Active Directory/Outlook

Windows Desktop Technician Resume Examples & Samples

• Upgrade the current desktop fleet to Windows 10
• Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
• Assists in the setup and operation of audio visual hardware as required by end user
• Responds to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues
• Escalates incidents and questions to appropriate support groups
• May assist in administration and maintenance of technology infrastructure components
• May assist in installation, maintenance, troubleshooting and repair of office telephony system
• Maintains accurate hardware and software records for corporate assets
• Supports team’s abilities and functions through positive customer relations

Desktop Technician SEC CE & Active Secret Clearance Required Resume Examples & Samples

• Must have a demonstrated track record of excellent Information Technology customer service skills, troubleshooting skills, and client resolution skills in a Windows PC environment
• Must have a demonstrated ability to perform network and client diagnostic/maintenance tasks
• Must be willing to work weekends/holidays on the assigned days/mids shift rotations
• Must have a minimum Final Secret clearance, be able to retain it
• Experience with NORAD-NORTHCOM command and control applications and hardware is a significant plus
• Have demonstrated experience and capability with interfacing with the Air Force Customer at very high levels as well as interfaced with multiple DoD Agencies
• Associates degree & 5 years (Bachelor degree & 3 years) of directly related technical experience
• Lead projects for Desktop Support as needed
• A minimum of 1 year of desktop support in an enterprise level environment, via phone, chat, in-person and remote using a ticketing system
• A general understanding of network protocols such as TCP/IP in a LAN or WAN environment
• Microsoft Certification desired or technical school equivalent preferred
• Experience with imaging computer and migrating client data
• Extensive knowledge of installing, troubleshooting and supporting Macintosh Operating Systems and desktop applications
• Experiences supporting Microsoft Windows and Linux Operating systems and applications
• Working knowledge of an Active Directory domain environment
• Experience with security and anti-virus products for PC's
• Ability to multitask, balance workloads and take direction from multiple project leaders
• Proficient levels of oral, listening and written communication skills
• The ability to think critically while solving problems
• Adaptability and attention to detail
• Valuing Diversity
• The ability to be work independently and self-manage tasks and responsibilities
• Ability to safely lift 70 pounds on a recurring basis
• Minimum 3 years of experience supporting desktops, laptops and peripheral equipment
• MDM solution experience
• Apple, CompTIA or Linux certifications
• Respond to IT Support ticket requests, resolve/escalate issues, update ticketing
• Build/Image laptops and desk setups as needed
• Standard desktop maintenance including break/fix support
• Support OS Windows 7, 10
• Troubleshoot proprietary applications
• Install and configure software as needed
• Audio visual support
• Basic asset management for supported devices
• Remote support utilizing Cisco AnyConnect
• VPN client support
• 3+ years experience with managing incoming calls, ticketing system ques (Web Help Desk), and electronic requests for service for internal staff working locally and remotely in home office
• 3+ years experience with help desk support in a Windows/ Intel environment (Dell or Lenovo certification is a plus) Candidate must be experienced supporting Intel based desktop and laptop hardware
• Experience with supporting and trouble shooting various MS applications such as Office 365 and Windows 10
• Experience with 1st level support of Active Directory such as adding and deleting users and changing admin policies
• Following established procedures to independently manage incoming phone calls, ticketing system queues, and electronic requests for service for internal staff working locally and remotely in home offices
• Perform first point of contact and second tier desk side support for incidents management globally; route out-of-job scope requests to other IT groups when necessary
• Escalate incidents and requests as required to ensure quality service within established service targets
• Ensure that all interactions are documented via the electronic case management software with clear technical descriptions of incidents / requests, work done to resolve and indicating all client interactions
• Support remote users via phone and remote management software
• Support and manage desktops, laptops, telephones, and PDA devices and shared resources such as printers, shared workstations, conference rooms including video conferencing, and projectors
• Build, configure, maintain and manage new or repurposed PC systems for new employees
• Maintain existing PC systems, and repair as needed
• Read and thoroughly understand the companies policies. Attain a clear understanding of the additional security and privacy requirements of working in a regulated environment
• Coordinate with various IT groups in resolving incidents and fulfilling requests based on established guidelines
• Manage user accounts in Active Directory and other systems as required according to established policies and procedures
• Manage user security groups in Active Directory for Folder Permissions, quotas and storage management
• Back-up tape rotation assistance and remediate fail jobs, escalate to off-site vendor as necessary
• Generate customer facing and departmental documents
• Ability to perform move/add/changes in network closet and for voice-over-IP systems
• Become a subject matter expert in 3 or more technologies, systems or applications; for example, one might become a power user in MS Office in order to assist in the writing of knowledge base documents for end users
• Recommend and develop procedures and standards to improve the quality and delivery of service to customers
• Serve as a referral point for more complex technical issues
• Assist in the definition requirements and research for new desktop computing solutions
• Participate in after-hours on-call support rotation as required
• Assist with or lead Information Systems projects as required
• Minimal supervision required
• 5+ years of Desktop Support experience in a Health careenvironment[break/fix and LAN/WANconnectivity]
• Experience troubleshooting any of the following: GE PACS or Cerner or PowerScribe for Dictation
• Understanding of PACs work flow at a basic level (former Rad Techs)
• Primary responsibility for systems related to PACS and Radiology Scheduling. Additionally responsible for the installation, testing, training and maintenance of Radiology Systems including ImageFreeway, eFilm, MimVista, and KinetDx
• Provides backup support for additional radiology systems as needed. Includes Dictaphone, STAR Radiology
• Assists with overall systems, downtime, network, space, and integration planning for Scheduling, PACS, film library functions, and all other Radiology systems. Supports upgrades on these systems
• Plans, manages, and implements projects to improve Radiology operations
• Works closely with the radiologists to keep them informed on system issues and status. Provide timely response to radiologist support requests and communicates issues in a timely manner to Radiology management
• Provides timely support and response to Radiology staff for systems support requests
• Assists as a liaison to physician practices to support special projects as needed
• Assists, re prioritizes and makes self available to provide support during systems downtime. Follows systems downtime and recovery policies
• Maintains confidentiality on all systems; completes system security updates as required and enforces HIPAA compliance
• Provides on-call support for radiology systems 365 days per year in rotation with other Radiology systems resources
• Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury-accident to Manager
• Complete all assigned tasks with some supervision
• Assist with projects as assigned
• Maintain, configure and support interpreting center work stations
• Administer server applications as assigned
• Escalate problems to IT, QA, and Engineering for problem determination and resolution
• Resolve tickets within defined service levels
• Demonstrated experience and proficency with desktop operating systems
• Some experience with server operating systems
• Strong understanding of desktop hardware and software
• General understanding of TCP/IP based network configuration
• Ability to communicate well with non-technical end users
• Must be able to keep customers informed of progress on projects and service requests
• Able to work in a team-oriented, collaborative environment
• Strong troubleshooting and problem-solving skills
• Ability to effectively prioritize tasks
• Must be customer-service focused
• Microsoft desktop or other applicable certification preferred
• Experience troubleshooting Windows 7/10 OS
• Provide Windows 7 & 10 support
• Open & close tickets using a home grown system
• Reset passwords using Active Directory
• Provide Dell & HP Printer support- setting up printers, paper jams etc
• Image new computers
• Proven ability to identify, analyze and innovatively solve problems
• Ability to work independently with little or no supervision
• Professional in oral and written communication and behavior
• Minimum Education: Associates Degree
• Minimum Experience 2 years
• Equivalent Experience: High School Diploma or Technical School and 2 years’ experience
• Prepare required documentation and ensure quality control, responsible for installing, configuring and testing data communications equipment and services. Represent the initial customer points of contact for trouble ticket reporting, system and network troubleshooting, interface with customers via telephone and/or email in pursuit of problem resolution and deployment schedule. Works as part of a project team at the direction of onsite Manager to image and deploy laptops. Coordinate deployment schedule with the Helpdesk and schedule customer visits to replace laptops with approximately 2000 government customers
• Deployment is estimated to commence no earlier than June 2017
• Location of duty is in NW. Washington, DC 20580
• 2 years of experience in desktop support
• Experienced with Lenovo, Windows, and Microsoft
• Experienced with hospital or AllScripts highly preferred
• Must have excellent customer service and communication
• A+ or Network+ certification highly preferred
• Experienced installing new computers and removing and disposing of legacy equipment
• Experienced with Lenovo is highly preferred
• Must be ale to work effectively and communicate professionally with staff
• 3+ years of Desktop Support experience in a Health care environment[break/fix and LAN/WAN connectivity]
• This candidate will be supporting all tickets within ServiceNow. This person will also be supporting large projects and working with the vendors/network team to support overall infrastructure of all locations
• Provides backup support for radiology systems as needed. Includes Dictaphone, STAR Radiology
• Assists with overall systems, downtime, network, space, and integration planning, PACS, film library functions, and all other Radiology systems (Supports upgrades on these system)
• Work closely with the radiologists to keep them informed on system issues and status
• Maintain confidentiality on all systems; completes system security updates as required and enforces HIPAA compliance
• Troubleshooting of problem areas in a timely and accurate fashion
• End-user assistance where required
• Management of obsolete equipment
• Ticketing system (ITSM is an asset)
• Provide first level help desk support and resolution for all users regarding computer hardware, software and password related problems. Involve other IT resources and vendors in problem analysis and resolution. Escalate issues as appropriate and in accordance with service level protocols
• Provide 24/7/365 first level help desk support for the entire health system containing 7,500+ users, 5,000+ workstations, 1,200+ printers and 500+ unique applications
• 7,200+ monthly average help desk calls received
• 67% first level call resolution
• Communicate effectively by relaying information appropriately over telephone, pagers, and by all other communication methods
• Utilize a wide variety of documentation; policies and procedures, checklists, forums, knowledge bases, manuals, etc. to perform the duties and responsibilities of the job and make suggestions for improvements to documentation
• Participate in projects as a representative for the Help Desk and provide knowledge transfer and training to co-workers. Assist with the support of the new system
• High School diploma or equivalent. Minimum Associates degree desirable
• 2-5 years direct work experience or 1-3 years direct work experience and a degree in Computer Science, Information Technology or related field
• Familiar with and use of desktops, operating systems, business suites, peripheral equipment and system platforms in order to provide first level help desk support to all users. Preferably with Microsoft systems, products and services
• Written and verbal communication skills at a level to communicate clearly
• General computer skills in order to operate equipment and help users to operate their equipment
• Customer service skills in order to provide first level support to the user community
• Ability to recognize and report competing priorities
• Ability to work off hours or shifts as required for 24/7/365 support

Service Desk / Desktop Technician Resume Examples & Samples

• Extensive knowledge of installing, troubleshooting and supporting Microsoft Windows and Macintosh Operating Systems and desktop applications
• Basic networking concepts
• Experience supporting Exchange 2013 (server) and Microsoft Outlook (client)
• Experience with security and anti-virus products for Macs and PC's
• Experience with full disk encryption products for Macs and PC's
• Reliably provides excellent customer service
• Ability to multi-task, balance workloads and take direction from multiple project leaders
• Professionalism, teamwork and interpersonal skills
• Minimum 5 years of experience supporting desktops, laptops and peripheral equipment
• The ability to work independently, prioritizing tasks and responsibilities
• Linux desktop support experience
• Windows Server support in an enterprise environment
• CompTIA, Macintosh or Microsoft certifications

Senior Associate Desktop Technician Resume Examples & Samples

• Understanding of Active Directory, user authentication and authorization, identify and access management
• Ability to troubleshoot in a high level systematic way. Ability to identify symptoms and research cause
• Understanding of basic Networking principles, including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP and NETSTAT
• Ability and experience to work with Desktop deployment management systems such as SCCM or LANDesk . Ability to train others how to use such tools
• Ability to script with PowerShell. Scripting abilities should include validation, editing, input and output, including automation to production systems, specifically Active Directory
• SCCM or LANDesk Experience Required
• Advanced understanding of Content Distribution and Management, Maintenance Windows, Queries, Application Deployment, Packaging Deployment, Operating Systems Deployment, Lite touch or Zero touch Operating System Deployment, Microsoft Software Updates, and 3rd-Party Integrations
• Full knowledge of the Operating System Deployment process from design to deployment and the support tools and technology involved (SCCM, MDT, WDS, PXE, Bootable Media, Task Sequences, MSI and MST files, etc .)
• STRONG OS, AD and Application troubleshooting abilities
• Experience with top level support (no escalation beyond)
• STRONG experience in the following tools: MDT, APP-V, InstallShield, Software Repackagers, MSI Tables
• Ability to fully script repeatable tasks, Operating System Deployment, Application Installs and configuration changes
• Experience in Windows XP/7/8/10 from an Administrator perspective (not desktop support.) Security hardening standards and implementation
• VB and/or PowerShell scripting experience in a production environment
• STRONG shell experience in windows (command shell, vbscript, PowerShell
• GPO – Desktop experience
• Understanding of window images for virtual and physical systems – OSD/OVF/WIM
• Design, implement, and maintain standard architecture for endpoints utilizing virtualized desktop systems
• Design, implement, and maintain standard desktop , laptop, tablet, or other endpoint systems and devices
• Network+ preferred but not required
• 3-5 years hands-on and working knowledge of all areas listed below
• Desktop, laptop, and printer support
• Excellent written and oral communications skills for both technical and non-technical audiences
• Team player, self-starter with confidence to self-manage and prioritize work
• Able to listen, analyze, and organize thoughts and facts to solve problems in a real-time environment
• Provide support for all end user computing services including desktops, laptops, mobile devices, printers, peripherals, audio visual equipment and associated software
• Respond to and resolve incidents and service requests for workstation services
• Document work logs and resolution of tickets in our ServiceNow system to ensure that the information is available to the rest of the Workstation Services team and the Service Desk
• Understands and has a working knowledge of the broad range of information technology
• Services and specifically direct experience with Workstation Services technologies is required
• Demonstrated ability to function effectively in a team environment
• Strong planning and organizing skills with proven ability to effectively prioritize a high volume of requests on a daily basis
• A Degree in Computer Science/related technical discipline or equivalent working experience
• Minimum of 2 years direct hands on experience (individuals with less direct experience may be considered for a lower level role
• Microsoft Certified Solutions Associate (MCSA) and/or Microsoft Office Specialist (MOS) Expert certification or similar relevant experience would be considered an asset
• Direct experience with Windows 7 and 10, Microsoft productivity tools (e.g.Exchange, Office, Sharepoint) and iOS; Intune (MDM), RSA, Adobe apps, Remedy, ServiceNow and SCCM) would be an considered an asset
• Knowledge of IT Service Management or ITIL principles would be considered an asset
• This position requires candidates to
• Successfully complete a security clearance/criminal record check
• Perform remote troubleshooting through diagnostic techniques and by asking pertinent questions
• Determine the best solution based on the issue and details provided by the user
• Guide end-user through the problem-solving process and educate when necessary
• Prioritize tickets and escalate unresolved issues to the next level of support personnel when necessary
• Provide accurate information on IT standards, processes, services, or products
• Document issues, actions taken, and problem resolution in the ticket system
• Update end-user with status and information of open tickets
• Identify and suggest potential procedural improvements
• On-call availability on a rotating schedule
• Periodically drive to remote sites when necessary
• Knowledge of basic computer hardware, including desktops, laptops, printers, scanners, and cell phones
• Ability to diagnose and resolve basic technical issues
• Ability to quickly build rapport with end-users, while listening and asking appropriate questions
• Must be dependable with a stable work history
• Excellent customer service, interpersonal, and communication skills
• Ability to work a flexible schedule, including evenings, weekends and/or holidays
• Ability to be a positive representative of the Company both internally and externally
• Ability to work with respect and cooperation at all times with fellow employees and customers
• Must be committed to working safely at all times
• Bachelors degree in Information Technology and/or a minimum of 3 years of equivalent work experience is required
• 3+ years’ experience with Windows 7 and Office 2010 or higher is required
• Experience with Active Directory, Microsoft Exchange, and Windows 10 is a plus
• The employee must occasionally position, transport and/or move up to 50 or more pounds, such as computers and peripherals
• While performing the duties of this Job, the employee is regularly required to

Related Job Titles

• Knowledge Base
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• Resume Builder
• Resume Examples
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Click here to directly go to the complete desktop support resume sample.

How to write a desktop support resume?

One desktop support job receives over 1,000 job applications. Is your resume good enough to outshine them all?

If it isn't, it's time to focus on your resume to take that coveted job home.

Domain expertise won't fetch you your dream job if your IT desktop support resume skills fail to reflect on your resume.

Before we begin, take a look at the below-mentioned desktop support resume sample to observe what an ideal desktop support engineer resume should look like.

To get a shortlist today, your desktop technician resume needs to reflect the professionalism that you carry in your bones. Only then will you come close to getting shortlisted for the job of your dreams.

Here’s a summary of our IT Desktop Support Resume 2023 Blog:

• Write the resume summary only if you have more than 3 years of experience in the IT industry.
• Create two different sections for your key skills & technical skills.
• Add a project section to showcase your technical expertise in the IT industry.
• Use the correct resume format for maximum impact on the Desktop Support recruiter.
• Add certificates such as Cisco Certified Network Associate, Microsoft Certified Professional, etc. That's not all.

We have illustrated 10+ IT desktop support resume samples in this guide to help you visually comprehend the guidelines and DOs and DONTs that we have given in this blog.

This is aimed at helping you learn from practical examples, making this blog a fun learning experience for you.

By the end of this blog, you will be able to singlehandedly compose a shortlist-worthy desktop support technician resume and you will learn:

• What is a IT desktop support resume & why do you need it?
• What are the key sections of desktop support resume?
• How to effectively write the desktop support resume header?
• How to present your personal information in the desktop support resume?
• How to write the professional experience section in the desktop support resume?
• What a desktop engineer resume summary is written?
• How to identify and write the key skills in the desktop engineer resume?

. . . All so you can get the job that you want!

In the meanwhile, you can use Hiration's Online Resume Builder to write a masterpiece of a computer support technician resume, help desk analyst resume or the best IT resume for a hassle-free resume writing experience.

Our Online Resume Builder comes with a customized and pre-designed IT desktop support resume template that you can easily modify to suit your needs & preference and create the best IT resume.

All you have to do is put your details in this IT desktop support resume template. That's all!

Moving on, here's a list of what you will learn in this blog:

Desktop Support Salary

The average salary of a desktop support technician as quoted by various websites is mentioned below:

• Glassdoor : $48,185/year
• Payscale : $19.83/hour

Desktop Support Roles & Responsibilities

It is important to scan through the job description of your desktop support job, doing so will ensure that you are well aware of the required skill set and responsibilities that come with the job.

Following are a few roles & responsibilities that an IT desktop support professional need to fulfill:

• Perform the installation of devices such as PCs, telephone systems, wireless networks, printers, and scanners
• Provides advice and guidance to colleagues regarding incidents
• Ensure the maintenance of the installed devices and guide the team regarding incidents
• Resolving technical issues with respect to software applications or network systems
• Prepare reports for senior leadership and maintain client databases
• Documentation of technical issues and utilizing call logging system

What is a Desktop Support Resume & why do you need it?

A desktop support technician resume is a piece of document that carries important information about you such as your educational background, desktop support resume skills, and your professional trajectory.

Your resume talks about your last job profile and highlights the story of your professional life.

Simply putting down the above-listed information in your tech support resume is not enough. Information needs to be customized according to the needs of the ATS.

Since most companies today have started using the Applicant Tracking System (ATS) to shortlist candidates, you don't stand a winning chance at getting shortlisted if your desktop support technician resume is not ATS-compliant.

In other words, you need to write an ATS-compliant IT desktop support resume.

Read on to learn how an ATS-compliant resume is composed.

While you're at it, get your existing tech support resume professionally reviewed by Hiration’s AI-powered Resume Review Service to get a quick analysis of your resume within minutes!

Desktop Resume Sample

• Administered hardware & software support for 1000+ devices and a varied user base of 5000+ users
• Facilitated hardware support including support, maintenance, troubleshooting and repair of PCs & peripherals
• Provided detailed descriptions of issues in trouble ticket system & followed up to ensure swift resolutions
• Solved departmental technical emergencies to minimize data loss by 95% , meet deadlines & support user needs
• Partnered with Tier 2 & Tier 3 help desk peers based in US & China to resolve complex issues that needed escalation
• Designed PC images based on hardware and departmental security needs on a weekly basis
• Planned, procured, configured , and implemented upgrades on Dell & Lenovo workstations, laptops & servers
• Created & managed hardware inventory for laptops, desktops, servers & printers for 5+ office locations & 10+ job sites
• Received outstanding ratings on performance reviews each year for customer service & technical problem solving
• Supported 500+ user stations in a Windows 10 environment for 10+ clients on a monthly basis
• Resolved trouble tickets 50% faster than other desktop support technicians & replaced hardware for 500+ devices
• Identified a recurrent software issue & fixed malware problems that saved 20,000 hours of productivity time per year
• Top 5 percentile of the class
• CompTIA A+ Certification | Computing Technology Industry Association (CompTIA) | Jan '14 - Feb '14
• Languages: Spanish, English, French, and Portuguese

Desktop Support Resume Format

There are types of resume format:

• Reverse-chronological format
• Functional resume format
• Hybrid/Combination resume format

The desktop support resume format that you pick should be one that addresses your needs. It needs to be ATS-compliant and should be one that best projects your professional expertise and desktop support resume skills.

It should be ATS compatible and recruiter-friendly too.

From the above-listed resume formats, two of them satisfies this need. We have listed them below:

• Reverse-Chronological Format
• Hybrid/Combination Resume Format

The Reverse-Chronological Resume Format is a resume format that follows the reverse timeline order for structuring resumes.

The Hybrid/Combination Resume Format follows the reverse-timeline order and gives equal weight to your skills.

If you are a mid-level or senior-level professional with years of work experience to your name, you can use both the reverse-chronological and hybrid/combination resume format.

If you are an entry-level professional or someone who has switched jobs too many times in a year, the hybrid/combination resume format is the ideal resume format for you.

Since the reverse chronological resume format gives weight to the timeline of your work experience, it is not ideal for frequent job switchers as it exposes career gaps. Similarly, it is not ideal for entry-level professionals because you don't have much work experience to talk about in your desktop support technician resume.

IT Desktop Support Resume Sections

Organize your desktop support resume into the following sections:

• Personal Information
• Profile Title
• Summary/Objective
• Professional Experience
• Certifications (if any)
• Additional Information (if any)

To learn more about resume sections, read Hiration's 2023 Guide to sections in a resume .

Additionally, you can also use Hiration’s Online Resume Builder to stand a high chance of getting shortlisted for the job of your dreams.

It comes with a pre-designed desktop resume template that you can personalize to suit your specific qualifications and work history.

Read on and learn what each section should look like with 10+ technical support resume samples that we have mentioned in this guide.

How to write a Desktop Support Resume

Writing an impeccable tech support resume demands that you follow the stages we have mentioned below:

• Stage 1: Master Desktop Support Resume
• Stage 2: First Draft of Desktop Support Resume
• Stage 2: Final Draft of Desktop Support Resume

Master Desktop Support Resume

Composing your master desktop support resume is the first stage of resume-writing.

In this stage, you have to compile all your information and store it in one place. Doing this helps in information-accessibility which helps you in two ways:

Resume writing in the present : Since you have readily available information, all you have to do now is pick relevant information from your master resume and organize this information to suit the needs of your current target profile.

Resume update in the future : Information accessibility means that you won't have to rely on memory alone when the need to update your tech support resume arises in the future. This helps facilitate a swift resume update.

First Draft of Desktop Support Resume

As part of the second stage of resume writing, you need to compose the below-mentioned sections:

• Awards & Recognition (if any)

Final Draft of Desktop Support Resume

The third and final stage of writing your tech support resume demands that you compose the below-listed sections at the end:

A help desk technician resume objective/summary is to be written at the end. Since it's a closing statement or overview of your resume, it is best to compose it after concluding the rest of your tech support resume.

Right before you compose your desktop support resume objective/summary, compose the key skills section. Doing this after composing the other sections helps you effectively endorse your desktop support resume skills as it becomes that much easier to identify them.

Desktop Support Resume: Header

Your resume header is a crucial element of your technical support resume.

It's the first thing that a recruiter should see when evaluating your resume and it should communicate who the resume belongs to in one glance.

This is why it is best practice to write your real full name as your resume header.

Here's what you can do to perfect it:

• Write it at the extreme top of your technical support resume.
• Increase its visibility by using the largest font size of 16-20 points .
• If you have a middle name, write your first name, followed by the first initial of your middle name in capital letters, followed by your last name.
• Example: Maria Henry Deville should be written as "Maria H. Deville" in your tech support resume.

To get a better understanding of resume headers, read Hiration’s 2023 Guide To Writing The Perfect Resume Header .

Here's a desktop support resume sample illustrating the ideal resume header for your resume.

This is a snapshot of a tech support resume that we have made with Hiration’s Online Resume Builder . You can use our builder to edit the template of desktop support resume samples or use it to create your own help desk support resume.

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Desktop Support Resume: Personal Information

The personal information section of your tech support resume should reflect important contact-centric information such as:

• Updated mobile number
• Professional email ID
• Current Location

LinkedIn URL

Updated mobile number.

If a recruiter likes your IT desktop support resume, shortlist you, he/she will use the mobile number you have provided to get in touch with you.

This is why you should be extremely careful and enter the digits correctly.

Here are some rules that you should follow to compose this section:

• Use your country’s ISD code as a prefix before your phone number
• Put a plus sign (+) before the ISD code
• Eg: +1 37648 21511

Professional E-mail Address

As the official mode of communication for professional exchange, a recruiter or hiring manager will use your email ID to get in touch.

The preliminary interaction almost always happens over email, so make sure that your tech support resume correctly illustrates your email ID.

Hiration Pro Tip : Avoid using flimsy nicknames while drafting your email address in your resume. Make sure that your email ID is professionally written.

Current Location of Residence

The location of your tech support resume refers to the current city and state of your residence.

Here are some things that you should know to compose this with perfection:

• Do not mention irrelevant location details such as your house number, street number, and your locality name in your tech support resume.
• Use the city/state code format for showcasing your location in your tech support resume.
• Eg: If you're from Los Angeles, California; this should be written as "Los Angeles, CA" in your resume.
• If you're applying for jobs abroad, use the city/country code format to illustrate your location. Eg: Los Angeles, US.

Adding a LinkedIn URL to your personal information section will act to your advantage since it gives you the space to showcase your achievements, projects, and networking skills along with a glimpse of your personality.

You can also add the link to your GitHub or Personal website in this section.

Desktop Support Resume Sample for Personal Information

For a better explanation of this section, read Hiration's 2023 Guide to composing your contact information .

To learn what an ideal personal information section should ideally look like, take a look at the IT support resume sample below:

This is a snapshot of a tech support resume that we have built using Hiration’s Online Resume Builder .

It comes with a pre-designed & pre-filled desktop support resume template that you can easily modify to suit your needs & preference.

Moreover, this pre-designed desktop support resume template has pre-arranged font size, spacing, design and you also have the option of changing your template as we have 25+ design templates that you can choose from.

Desktop Support Resume: Profile Title

Profile titles are important elements of tech support resumes. It communicates the following information to the recruiter.

• Your current designation.
• Your functional industry.
• Your seniority level.

Give your profile a professional touch by considering the following points:

• Write your profile title in the second-largest text size.
• This should ideally be in the font range of 14-16 points .

Here's an IT support resume sample showcasing the ideal profile title:

In the meanwhile, get your hands on our highly unique AI-powered Resume Review Service to get an in-depth and constructive analysis of your techsupport resume within minutes of uploading it on our tool.

Keep an eye out on the bottom-left corner of this page!

Desktop Support Resume: Professional Experience

The professional experience section of your help desk technician resume is one of the most important sections.

It consists of career-specific information such as where you have worked, how long you have worked, and in what capacity you worked, etc.

• Frame points
• Use the STAR format
• Use Grouping & Highlighting

Framing Points

There are two types of people when it comes to writing tech support resumes.

Type 1 : Paragraph users Type 2 : Point users

Here are two desktop support resume examples.

Your job here is to quickly evaluate it.

"As part of my job description as a desktop support manager at XYZ, I was responsible for handling trouble ticket system. I was part of the core team that single-handedly identified issues in this system to arrive at meaning resolutions of the same. At times I ended up collaborating with Tier 2 & 3 help desk peers who were based in China to resolve complex issues that needed escalation. Facilitating support, maintenance, troubleshooting, and repair of PCs and peripherals was also part of my core job as a support specialist. Other roles included catering to an active user base of over 10,000 users around the world. I helped them with both hardware & software support".

• Identified issues in trouble ticket system to ensure swift resolutions
• Minimized data loss by 98% by solving departmental technical emergencies
• Catered to a user base of 10,000+ users with hardware & software support
• Facilitated support, maintenance, troubleshooting and repair of PCs & peripherals
• Collaborated with Tier 2 & Tier 3 help desk peers to resolve complex issues that needed escalation

Framing Points: Analysis

An impactful technical support resume is one that is reader-friendly and highly comprehensible.

If the professional experience section is not readable, your technical support resume would have a very slim chance of getting evaluated.

This means that even though you might be highly proficient, your resume has a high chance of getting overlooked.

The likelihood of your resume getting overlooked is high when you use paragraphs.

On the contrary, when you use one-liner points as demonstrated in example 2, your desktop support technician resume becomes more readable and comprehensible.

It is properly spaced out and information is presented using crisp one-liner points which makes it easy to read & comprehend.

It also uses action verbs such as 'facilitated', 'catered', and 'communicated' which gives your desktop support technician resume a more assertive and professional tone.

STAR Format

Now that you know the importance of good readability and the role played by one-liner points in all this, the next step is to optimize each one-liner point.

This can be done using the STAR format.

STAR stands for the following:

• Situation : The situation/backdrop/context of your contributions.
• Task : The actual task that was assigned to you.
• Action : The strategy you used to execute the assigned task.
• Result : The result/outcome of your action in the form of an achievement figure.

The STAR format makes each one-liner point more relevant as it helps you showcase the extent of your professional capabilities with the help of performance figures.

Using numbers shows exactly how your contributions helped in the growth of the organization.

Thus, you should use the STAR format to structure each one-liner point.

Grouping & Highlighting

Now the next step is to organize each one-liner point in such a way that its visibility increases.

You can do this by using grouping & highlighting.

Here are two desktop support resume examples to demonstrate this:

• Assisted 50+ weekly customers with troubleshooting
• Facilitated hardware & software support to 500+ customers every month
• Designed 10+ PC images every week based on departmental security needs
• Received outstanding ratings on performance reviews for technical problem solving
• Configured & implemented upgrades on Dell & Lenovo workstations, laptops & servers
• Managed hardware inventory for laptops, desktops, servers & printers with 100% efficiency

Technical Support, Troubleshooting & User Assistance

Security Upgrades & Inventory Management

Key Achievements

Grouping & Highlighting: Analysis

The above desktop support examples show that while using points is a good way of endorsing your roles & responsibilities in your support specialist resume, it is not enough to enhance its effectiveness.

Example 1 uses points while example 2 uses grouping & highlighting.

Grouping is the practice of organizing similar one-liner points under unique subheadings. Doing this helps a recruiter identify your key roles & responsibilities in one go.

Highlighting is the practice of highlighting important words by marking them in bold. Doing this helps the recruiter identify your key achievements in each one-liner point in one go.

Grouping & Highlighting is a powerful tool in your hands because it helps enhance the visibility of your resume. Enhanced visibility further helps in enhancing the effectiveness of your resume.

Desktop Support Resume Sample for Professional Experience

Most technical support resumes fall short because they lack structure & organization: something you don't have to worry about when you use the STAR format to structure each one-liner point and optimize them using grouping & highlighting.

Here's a desktop support resume sample showcasing the ideal professional experience section:

To learn more about this section and what you can do to perfect it, read Hiration's Blog on how to compose the work experience in your resume .

Desktop Support Resume: Education

The education section of your resume should ideally communicate the following points:

• Name of the school/university you have attended.
• Name of the courses you have pursued.
• The location of your school/university.
• Enrolment and graduation dates in month & year format .

The education section is one of the most important must-have sections of your resume. Make sure that you incorporate it into your technical support resume.

Get a grip over this section and learn the intricacies of this section by reading Hiration's 2023 Guide on how to list education on your resume .

Here's a desktop support resume sample showcasing the ideal education section for your technical support resume:

Desktop Support Resume: Certifications

Now comes the additional sections of your desktop support technician resume.

While this section is not a pre-requisitive, don't make the mistake of leaving this information out if you have done relevant certifications.

Relevant certification can bolster your shortlist chances tremendously. So if you have them, make a separate 'certifications' section and list down the following information in it:

• Certification course name.
• Name of the institute of affiliation.
• Location of the institute of affiliation.
• Enrollment and completion date of the course in month & year format.

Arrange these points in the below format:

{Name of certification} | {Affiliating Institution} | {Location} | {Date} (month & year format)

For a more detailed explanation, read Hiration's 2023 Guide on listing certifications on a resume to get a better understanding of this section.

Here's a technical support resume sample demonstrating the ideal certifications section for your desktop support technician resume:

This is a snapshot of a desktop support technician resume that we have composed using Hiration's Online Resume Builder .

Use our Online Resume Builder to say goodbye to the hair-splitting task of individually adjusting the spacing, font size, and template.

Your only task is to fill your details in our professionally designed desktop support specialist resume template to make a shortlist-ready desktop support technician resume.

We have curated a list of certifications for your Desktop Support resume that might help you in staying up-to-date with the industry trends:

• Jetking Certified Hardware and Networking Engineer
• Cisco Certified Network Associate
• Microsoft Certified Professional
• Microsoft Certified Solutions Expert
• Information Technology Infrastructure Library

Desktop Support Resume: Additional Information

Now comes the additional information section. This is where you should put down any miscellaneous information that does not fit anywhere else.

For example, hobbies & languages are things that you can write in this section.

That being said, you should only use this section if you think it can positively impact your job application in any way.

If it fails to do this, there's no point in having this section in your IT support technician resume as it will unnecessarily take up space.

The technical support resume sample that we have attached below illustrates a perfectly-composed additional information section for your IT support technician resume.

Desktop Support Resume Key Sections

Desktop support resume: key skills.

It is in the key skills section that you get the opportunity to endorse your desktop support resume skills without coming across as a showoff.

This is why the 'key skills' section is important.

Here's what you can do to compose this section with perfection:

Compose it after concluding the professional experience section : The main points for this section comes from the professional experience section. Your job is to identify your top desktop support specialist resume skills and replicate them in this section.

Pick the desktop support resume keywords from your target job & incorporate them in this section : Your target desktop support job will have a list of desktop support resume keywords. These keywords are those skills that a hiring body looks for in the ideal candidate. Identify these keywords & replicate them in this section. Don't blatantly cut-copy-paste. Use only those keywords that you're skilled in.

For more details on this section, read Hiration's 2023 Guide on what skills to put on a resume .

Here's an IT support resume sample illustrating the perfect key skills section:

This is a snapshot of an IT support technician resume that we have built using Hiration's Online Resume Builder .

Use our Resume Builder to compose a key skills section as stunning as this.

It is imperative to create a different subsection titled "Technical Skills", it allows the recruiter to better understand your technical expertise.

Desktop Support Resume Summary

Think of your resume summary as a concluding statement of your IT support technician resume and make it worth their while.

Your job here is to communicate your skills & proficiency in such a way that it proves that you are the right fit for the given job.

Here’s a list of what you can do to write an effective resume summary:

• Write a resume summary only if you have a minimum work experience of 3 years. If you don't, write a desktop support resume objective.
• Write your summary at the end after concluding all other sections. This helps you identify your career highlights which helps you paint a vibrant summary.
• Keep your summary length limited to 3-5 lines and don't exceed this limit.

For a more detailed explanation of resume summaries, read Hiration's 2023 Resume Summary Guide .

Attached below is a technical support resume sample showcasing the ideal resume summary for your technical support engineer resume:

Desktop Support Resume Objective

You should write a desktop support resume objective if:

• You have no work experience.
• You have less than 3 years.

On deeper levels, a desktop support resume objective is the same as a resume summary. The goal of both is to get you shortlisted.

The only problem here is that you don't have much work experience to talk about.

So instead, focus on the skills that make you unique in this section. Instead of talking about what you're looking for in the organization you wish to work with, talk about the value you can deliver in your next organization.

Show how the desktop support resume skills can benefit the organization.

If you're able to do this, you're already on the path to success.

Read Hiration's 2023 Guide on Resume Objectives to learn how you can write an effective desktop support resume objective.

In the meanwhile, make resume-writing an effortless affair with Hiration's Online Resume Builder to write impeccable shortlist-worthy technical support resumes.

Resume Review Service

Get your resume reviewed with Hiration's unique AI-powered Resume Review Service.

With us, your technical support engineer resume will be evaluated in compliance with the below-mentioned parameters:

• Compliance with industry norms
• Content Relevance
• Recruiter Friendliness
• Design Compatibility
• Conversion Scope
• ATS Compliance
• Global Compatibility
• Performance Assessment
• Resume Formatting (font, margins, the order of sections, etc.)

And here's the best part:

You will get 2 resume templates for free!

Online Resume Builder for Desktop Support Resume

Resume writing does not have to be so hard.

Give yourself the much-needed help with Hiration's Online Resume Builder .

Here is a list of the resources that come with our Online Resume Builder:

• Option to save unlimited resumes
• 25+ resume designs
• Full rich-text editor
• Unlimited PDF downloads
• 100+ resume templates
• 1-click design change
• A sharable link
• Live resume editor

With 25+ design templates and 100+ profile-specific resume examples , our resume builder is built to give you the ultimate resume writing experience.

Key Takeaways

• Use the reverse-chronological order if you're a mid-level or senior-level professional and a hybrid/combination resume format if you're a frequent job switcher or an entry-level professional or if you have gaps in your resume.
• You should always write your real full name as the resume header of your technical support engineer resume.
• Your resume header should ideally be in the font size of 16-20 points and your profile title should be in the font size of 14-16 points .
• Do not mention unnecessary information in the personal information section of your resume. Brief documentation of your mobile number, email ID & location is more than enough.
• Use the city/state code format to illustrate your location for job applications in your country of residence and use the city/country code format to illustrate your location if you are looking for job opportunities in other countries.
• Don't use paragraphs to showcase your roles & responsibilities. Instead, use one-liner points and use the STAR format and grouping & highlighting to make these points more visible and impactful.
• Begin each one-liner point with a power verb.
• Only write a help desk technician resume objective if you have less than 3 years of work experience.

This brings us to the end of this blog.

Follow the guidelines we have outlined in this blog to write an impeccable computer support technician resume or help desk analyst resume.

The technical support resume samples that we have attached in this blog have done a fantastic job of illustrating what each section should look like. Go back and evaluate it to know what it should look like.

Go to Hiration resume builder and create a professional resume for yourself. Additionally, reach out to us at [email protected] and you can get 24/7 professional assistance with all your job & career-related queries.

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Desktop Support Technician Resume Examples and Templates

This page provides you with Desktop Support Technician resume samples to use to create your own resume with our easy-to-use resume builder . Below you'll find our how-to section that will guide you through each section of a Desktop Support Technician resume.

What Do Hiring Managers Look for in a Desktop Support Technician Resume

• Technical troubleshooting and problem-solving skills.
• Hardware and software maintenance and updates.
• User support and training.
• Remote assistance for off-site users.
• Documentation and reporting for accurate record-keeping.

How to Write a Desktop Support Technician Resume?

To write a professional Desktop Support Technician resume, follow these steps:

• Select the right Desktop Support Technician resume template.
• Write a professional summary at the top explaining your Desktop Support Technician’s experience and achievements.
• Follow the STAR method while writing your Desktop Support Technician resume’s work experience. Show what you were responsible for and what you achieved as a Desktop Support Technician.
• List your top Desktop Support Technician skills in a separate skills section.

How to Write Your Desktop Support Technician Resume Header?

Write the perfect Desktop Support Technician resume header by:

• Adding your full name at the top of the header.
• Add a photo to your resume if you are applying for jobs outside of the US. For applying to jobs within the US, avoid adding photo to your resume header.
• Add your current Desktop Support Technician title to the header to show relevance.
• Add your current city, your phone number and a professional email address.
• Finally, add a link to your portfolio to the Desktop Support Technician resume header. If there’s no portfolio link to add, consider adding a link to your LinkedIn profile instead.
• Bad Desktop Support Technician Resume Example - Header Section

Keith 7704 Clay St. Huntley, IL 60142 Marital Status: Married, email: [email protected]

• Good Desktop Support Technician Resume Example - Header Section

Keith Hale, Huntley, IL, Phone number: +1-555-555-5555, Link: linkedin/in/johndoe

Make sure to add a professional looking email address while writing your resume header. Let’s assume your name is John Doe - here is a formula you can use to create email addresses:

• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]

For a Desktop Support Technician email, we recommend you either go with a custom domain name ( [email protected] ) or select a very reputed email provider (Gmail or Outlook).

How to Write a Professional Desktop Support Technician Resume Summary?

Use this template to write the best Desktop Support Technician resume summary: Desktop Support Technician with [number of years] experience of [top 2-3 skills]. Achieved [top achievement]. Expert at [X], [Y] and [Z].

How to Write a Desktop Support Technician Resume Experience Section?

Here’s how you can write a job winning Desktop Support Technician resume experience section:

• Write your Desktop Support Technician work experience in a reverse chronological order.
• Use bullets instead of paragraphs to explain your Desktop Support Technician work experience.
• While describing your work experience focus on highlighting what you did and the impact you made (you can use numbers to describe your success as a Desktop Support Technician).
• Use action verbs in your bullet points.

Desktop Support Technician Resume Example

Desktop Support Technician

• Provides technical support to end users for desktop computers, applications, and related technology, utilizing Active Directory.
• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software in accordance with established standards and guidelines.
• Collaborates with vendor support contacts to troubleshoot technical issues related to desktop computing equipment and software.
• Works with the Help Desk and Network Operations teams to identify and resolve client-reported problems.
• Manages interactions with various computer platforms in a multi-layered client-server environment.
• Ensures seamless connectivity between desktop computers and diverse systems, including validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• Provides training and orientation to staff on hardware and software usage.
• Recommends and performs system upgrades to maintain optimal performance and longevity.
• Collaborates with procurement staff to facilitate hardware and software purchases.
• Evaluates functional requirements and determines specifications for hardware and software acquisitions.
• Procures computer supplies as needed.
• Assists in the maintenance of LAN/WAN records and, if required, telephone systems cabling.
• Identified and addressed computer-user problems by coordinating with users to resolve issues.
• Provided customer and network administration services, including password management, electronic mail account setup, security configurations, and troubleshooting.
• Set up, tested, and configured networks, desktop computers, laptops, printers, and software applications.
• Conducted diagnostic tests to identify and repair malfunctioning hardware and software components.
• Provided servicing and repair for Windows-based computer systems, handling both hardware and software-related issues.
• Managed website changes and additions using Adobe Dreamweaver CS3.
• Conducted regular visits to multiple remote locations to assist customers in resolving technical issues.
• Assisted with user account creation and modifications through Windows Active Directory.
• Created and maintained Excel spreadsheets to track and manage company-wide cell phone usage and billing.
• Provided technical support and customer service to end-users in a mixed Mac OS and Windows 7 environment.
• Delivered level 2 support, troubleshooting technical issues on desktop systems running Mac OS and Windows 7.
• Configured mobile devices such as Windows Mobile and iPhone to ensure proper functionality.
• Logged and tracked all support tickets, escalating them as necessary for resolution.
• Offered expert and creative solutions to user problems related to MS Windows and Apple OS, MS Office, and other desktop applications, ensuring user satisfaction.
• Imaged systems in both Mac OS and Windows 7 environments.
• Collaborated closely with the IT Service Desk and engineering team members to provide comprehensive support.
• Provided technical support for a user base of 1580 in a mixed environment of Windows XP, Windows 7 Enterprise, and Mac OS.
• Troubleshot network, software, hardware, and printer issues, including Ricoh, Canon, and HP printers.
• Setup and configured Dell and Mac desktops and laptops for end-users.
• Provided basic support for Epic medical software.
• Assisted the manager in a project to set up 300 computers in a satellite site.

IT Desktop Support Technician Resume Example

IT Desktop Support Technician

• Provided desktop support for a large contact center servicing Oceanic Vacation Lines.
• Prepared newly purchased computers for deployment, including configuring settings and installing necessary software.
• Created batch scripts to automate various tasks on new PCs, such as configuring settings, installing software, and managing local users and groups.
• Utilized the Resolve ticketing system to manage and resolve issues reported by contact center employees and employees based in Miami.
• Collaborated with contact center managers to identify and address user needs and recurring issues.
• Provided support for various software and hardware including Lotus Notes client, MS Office 2010, Avaya Phones, Windows 7, Citrix Receiver client, and Adobe products.
• Utilized Prodigy Technologies software deployment tools for remote installations and configurations of software for remote users.
• Joined the Windows 7 migration team at Visionary Systems, assisting with the migration of approximately 1100 computers at the contact center and providing support during the transition period.

Desktop support Technician Resume Example

Desktop support Technician

• Providing guidance to staff on proper procedures for directing IT-related queries and recommendations.
• Receiving and documenting support requests from users.
• Assessing the best methods for providing assistance based on the nature of the request.
• Delivering IT support and assistance to users as requested.
• Configuring new desktops, routers, modems, and other similar devices.
• Conducting routine inspections and maintenance of existing IT installations.
• Updating computer operating systems and critical software as necessary.
• Justifying hardware and software purchases and upgrades by providing necessary substantiation.
• Performing repairs, maintenance, installations, and troubleshooting of computer systems and peripherals.
• Setting up and configuring email accounts for users.
• Conducting virus removals by running regular scans and ensuring anti-virus software is up to date.
• Providing customer support and assistance in resolving technical issues.
• Assembling and rebuilding PCs according to customer specifications.
• Communicating with clients via telephone and email to address their IT-related concerns.
• Setting up and troubleshooting small office networks to ensure smooth operation and connectivity.
• Managing and maintaining Windows Server 2008 R2 and 2012 R2 environments.
• Utilizing Active Directory for user management and email services.
• Scheduling and performing regular backups using Symantec Backup Exec 2014.
• Ordering necessary supplies and parts to repair malfunctioning hardware.
• Resolving various computer issues including hardware and software problems, printing, installation, word processing, email, and operating system issues.
• Maintaining accurate inventories of hardware and software assets.
• Monitoring the daily performance of computer systems and addressing any performance issues.
• Ensuring proper release and maintenance of all systems.
• Participating in operations-related projects and initiatives.
• Conducting network security and infrastructure assessments to identify areas for improvement and developing appropriate solutions.
• Providing system administration support to clients, including program installation and removal.
• Investigating and researching user questions and problems, and implementing solutions.
• Recommending computer products, software updates, and applications to enhance productivity and efficiency.
• Providing training to new personnel on established procedures.
• Installing and managing LAN/WAN connections and devices.
• Utilizing Active Directory to manage devices and user accounts.
• Completing standard equipment-related tasks using existing documentation.
• Monitoring equipment performance and accessing necessary data within the department.
• Performing basic component replacements (mechanical and/or electrical).
• Calibrating, troubleshooting, and refurbishing devices.
• Utilizing plant systems such as PIMs documents, Dashboards, SharePoint, AutoCAD Suites, and performing factory duties.
• Installing hardware and peripheral components such as monitors, keyboards, printers, scanners, network cards, etc.
• Maintaining the plant's network by installing servers/switches and patching ports.
• Utilizing existing documentation to complete standard equipment-related tasks, including preventive maintenance and troubleshooting through Level 3.
• Training new personnel on established procedures.
• Accessing necessary data to monitor the performance of equipment responsibilities within the department and identifying when troubleshooting is required.
• Performing basic component replacements, both mechanical and electrical.
• Calibrating, troubleshooting, and refurbishing devices based on provided documentation.
• Utilizing plant systems such as PIMs documents, Stores Look-up, Dashboards, SharePoint, AutoCAD Suites, and FactoryWorks.
• Using personal and network computer systems to support job duties.
• Established and managed the technical environment for 800 publishing and editorial staff across 20 magazine, book, and marketing groups, implementing standards and best practices for software builds and documentation.
• Delivered exceptional customer service to a diverse customer base, ensuring their needs were met and providing support around the clock (24x7).
• Developed a customer service database to streamline call entry, scheduling, tracking, and reporting processes, improving efficiency and accuracy in customer support operations.
• Responsible for creating user accounts, configuring user permissions, and setting up email accounts and extensions for new users.
• Managed the process of user deactivation, including revoking access to agency email and third-party log-ins.
• Maintained inventory and documentation of equipment assigned to remote staff, ensuring accurate records of equipment allocation.
• Facilitated the upkeep and repair of agency equipment, coordinating with vendors and service providers as needed.
• Provided remote and onsite assistance to staff, offering support through phone, email, and remote assistance software.
• Oversaw the deployment of new hardware and software, as well as conducted staff training on the use of new technology.
• Managed and prioritized time-sensitive tasks, ensuring efficient and effective completion of assigned responsibilities.
• Configured hardware, devices, and software to set up workstations for employees, handling an average of 23 tickets per day.
• Utilized Active Directory, System Center Configuration Manager, Bomgar, Service Now, and Jamf applications to perform various day-to-day duties related to user support and system management.
• Assisted the Office of Information Technology with hardware purchases, requests, and communication with vendors to ensure smooth procurement processes.
• Supported the Windows Project team by addressing issues with uncommunicative end-users and performing remote and in-person computer upgrades as required.
• Provide telephone, email, and in-person support to end users for all IT-related incidents, including software and hardware issues.
• Perform installation, configuration, and troubleshooting of MDM, Intune, Active Sync on Blackberry, iPhone, and Android cellphones.
• Work with software applications such as Whiteboard and Citrix, including EPR, PHS, TCS, and Office 365.
• Provide support for virus protection software, operating systems, upgrades, service pack installation, and bug fixes for over 1000 systems.
• Identify unique or recurring customer/technical problems and provide input to management to prevent recurrence.
• Communicate with co-workers, management, clients, and others in a courteous and professional manner.

Desktop Support Technician II Resume Example

Desktop Support Technician II

• Responded to support requests from end users and provided assistance in troubleshooting tasks, ensuring a patient and helpful approach.
• Proactively identified potential problems and resolved them before they escalated or had a cascading effect.
• Assisted users by providing operational and technical guidance to resolve issues effectively.
• Documented and updated known fixes in a knowledge base for future reference and to enhance problem-solving efficiency.
• Installed new or upgraded hardware and software, ensuring smooth installation and follow-up with users to ensure customer satisfaction.
• Utilized a ticket tracking system to prioritize, track, and document problem resolutions, as well as notify customers of the status of their reported issues.
• Conducted root cause analysis and performed general troubleshooting to identify the underlying causes of issues and implement effective solutions.

Top Desktop Support Technician Resume Skills for 2023

• Troubleshooting Hardware and Software Issues
• Operating System Installation and Configuration
• Hardware Installation and Upgrades
• Software Installation and Upgrades
• User Account Management
• Network Connectivity Troubleshooting
• Printer and Peripheral Device Support
• Active Directory Administration
• Microsoft Office Suite Support
• Antivirus and Malware Removal
• Backup and Recovery Solutions
• Remote Desktop Support
• Mobile Device Support (Smartphones, Tablets)
• Patch Management and System Updates
• VPN Setup and Troubleshooting
• Network Printers and Scanners Setup
• Wireless Network Setup and Troubleshooting
• TCP/IP Networking Fundamentals
• DNS and DHCP Configuration
• Hardware Diagnostics and Repair
• Data Migration and Transfer
• Password Reset and Account Unlocking
• Email Client Configuration and Support (Outlook, Thunderbird)
• Virtualization Technologies (VMware, VirtualBox)
• Knowledge Base Creation and Maintenance
• Documentation and Standard Operating Procedures (SOPs)
• Remote Desktop Tools (TeamViewer, AnyDesk)
• Help Desk Ticketing Systems (ServiceNow, Zendesk)
• Incident Management and Escalation
• End User Training and Support
• Software License Management
• System Imaging and Deployment
• Disk Partitioning and File System Management
• Disk Cleanup and Performance Optimization
• BIOS/UEFI Configuration
• Computer Asset Inventory Management
• Disaster Recovery Planning
• Mobile Device Management (MDM)
• Network Security Basics
• Data Encryption and Protection
• VoIP and Telephony Support
• Video Conferencing Support
• Remote Access and VPN Security
• Knowledge of ITIL Framework
• Hardware and Software Procurement
• Customer Service and Communication Skills
• Problem-solving and Analytical Skills
• Adaptability and Quick Learning
• IT Documentation and Reporting

How Long Should my Desktop Support Technician Resume be?

Your Desktop Support Technician resume length should be less than one or two pages maximum. Unless you have more than 25 years of experience, any resume that’s more than two pages would appear to be too long and risk getting rejected.

On an average, for Desktop Support Technician, we see most resumes have a length of 2. And, that’s why we advise you to keep the resume length appropriate to not get rejected.

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4 Desktop Support Resume Examples - Here's What Works In 2024

Computers went mainstream in the 80s and have become vital components of operational efficiency. in this digital era, organizations rely on computers to run virtually all functions. so as the digital space keeps growing in size and complexity, it’s logical that the demand for skilled desktop support staff will also increase. however, the journey to getting into these roles starts by writing a powerful desktop support job resume outlining your skills and expertise. here is how to do it..

Computers, laptops, and tablets have become mainstays in organizations and homes. The first-ever PCs hit the market in 1974, and by 2000, more than half of U.S. households had a computer. Data from various industry reports suggest that computer ownership is rapidly approaching saturation among American homes, with 95.2% owning at least one computer.

Computers perform a wide range of functions, making them integral to everyday life. While most people can carry out basic functions using these digital electronic machines, they will likely need technical support occasionally when things get a little complicated. This is where desktop support professionals come into the picture. These are usually IT professionals with above-average technical knowledge of software systems and computer hardware. Desktop support chiefly deals with desktop or laptop issues. Their roles and responsibilities mainly fall into:

• Operational management
• Acquisition and deployment
• Strategy and planning

The minimum academic requirement for desktop support roles is a Bachelor’s degree in Computer Science or a related field. In some cases, a high school diploma or an Associate’s degree may be acceptable, especially for candidates with solid backgrounds in technical systems and hands-on knowledge. Top in-demand certifications in 2023 include:

• CompTIA Network+
• Google IT Support Professional Certificate
• Cisco Certified Network Associate (CCNA)
• Information Technology Infrastructure Library (ITIL)
• Microsoft certifications – Modern Desktop Administrator Associate, Azure Solutions Architect, etc.

Overall employment of desktop supports is projected to grow by 9% from 2020 to 2030 . This translates to an average of 70,400 jobs every year. So, this is undoubtedly a vibrant industry with good job security.

Desktop Support Resume Templates

Jump to a template:

• Desktop Support Representative
• Desktop Support Analyst
• Desktop Support Specialist
• Desktop Support Engineer

Jump to a resource:

• Keywords for Desktop Support Resumes
• Action Verbs to Use
• Writing a Resume Summary
• Related Administrative Resumes
• Similar Careers to a Desktop Support
• Desktop Support CV Examples

Template 1 of 4: Desktop Support Representative Resume Example

This professional is also a customer service representative. They are mainly responsible for customer and client queries, complaints and inquiries. They are usually the first contact point with customers whenever an issue crops up and for introductory information. In some cases, they can perform proactive maintenance and other technical assistance. This desktop support representative resume example highlights the applicant’s core duties and responsibilities throughout their career. Being a highly technical field, the resume has a separate skills section that showcases the applicant’s skill set. All of these are built on a solid Computer Information Technology educational background.

We're just getting the template ready for you, just a second left.

Tips to help you write your Desktop Support Representative resume in 2024

   summarize your key strengths/achievements in desktop support using a resume summary.

Hiring managers do not have enough time to go through entire resumes. So they mostly skim through in under 8 seconds as they look for the ideal candidate. Therefore, condense your key achievements and strengths in the resume summary where they can’t be missed. Keep it short and precise, 3-4 sentences. Notice how this applicant captures their expertise in Windows OS in the resume summary.

   Use numbers to show your impact as a desktop support representative

Numbers Don’t Lie – show the hiring manager that you’re results-oriented by quantifying your accomplishments. Use numbers and percentages when highlighting what you’ve done and achieved. For example, simply saying “Enhanced customer satisfaction and reduced costs” isn’t as impactful as “Enhanced customer satisfaction by 48% and reduced costs by an average of 37% by….”

Skills you can include on your Desktop Support Representative resume

Template 2 of 4: desktop support analyst resume example.

Support analysts analyze, repair and maintain computer software and hardware systems. They can also communicate directly with clients while responding to tickets, troubleshooting or resolving problems. In larger organizations, they may be tasked with developing and enforcing IT policies that promote the organization’s overall objectives. This desktop support analyst resume template solely focuses on the applicant’s relevant job experience. This is useful if an applicant targets a specific role and wants to match their skill set to those in the job description. Moreover, a solid academic background in Information Technology demonstrates the applicant’s foundational knowledge and ties to their career.

Tips to help you write your Desktop Support Analyst resume in 2024

   tailor your resume to the desktop support analyst job.

So you might have worked in several different desktop support roles, and it may be impractical to list everything you’ve done in your career. The standard practice is to structure your resume to focus more on the new role you’re applying for. You could feature other responsibilities that match those of the job you’re applying for. This resume effectively captures this concept.

   Focus on desktop support analyst keywords and experience only

Using technical language effectively demonstrates your expertise in the job position you’re applying for. So terms and phrases like “laptop rollout deployment,” “load sets for Windows,” “software version tracking,” “troubleshooting,” and so on makes your resume sound professional and prove you’re familiar with such concepts.

Skills you can include on your Desktop Support Analyst resume

Template 3 of 4: desktop support specialist resume example.

A desktop support specialist is an upper-tier role. The holder of this office essentially performs the functions of a desktop support analyst but on a broader scope. In addition to technical support, a desktop support specialist also offers administrative support. These professionals typically have extensive knowledge of an organization’s IT infrastructure and, therefore, oversee its maintenance. As this desktop support specialist resume template indicates, applicants for such top-tier desktop support roles must demonstrate a wealth of experience and an expansive skill set. So, the resume focuses more on these two components. The resume shows the applicant’s broader knowledge (Master’s degree in Psychology), which can be handy when working with other people and teams on projects.

Tips to help you write your Desktop Support Specialist resume in 2024

   demonstrate your coordination and organization skills.

At this level, hiring managers are more interested in applicants with people, coordination and organizational skills. These are important for cooperative teamwork, mentoring, supervision, and project management. This resume showcases the applicant’s ability to train other employees, cooperate/work with different teams, and lead projects.

   Go all out with your desktop support specialist skills

Notice how this resume template highlights many of the applicant’s technical skills. Desktop support roles are typically skill-intensive, so if you have the skills, flaunt them. For such senior positions, more skills show you have the baseline abilities to fill the position. It also shows you’re an ambitious person.

Skills you can include on your Desktop Support Specialist resume

Template 4 of 4: desktop support engineer resume example.

This professional carries out various duties, including fixing software and hardware issues, security and server problems, and customer queries and inquiries. Apart from a strong educational background, proven work experience and advanced knowledge of computers, chipsets, hardware and software systems, and peripherals are major requirements for applicants. This desktop support engineer resume example shows an applicant with extensive industry experience and an equally impressive skill set. The resume zeroes in on the recent roles and responsibilities the applicant performed in the capacity of a support engineer in other workstations. A strong educational background in Network Engineering coupled with a CompTIA A+ certification strengthens this resume significantly.

Tips to help you write your Desktop Support Engineer resume in 2024

   show impact or ability to impact the bottom line.

One of the top-selling points for applicants seeking high-profile roles like these is the ability to impact the company’s bottom line, i.e., costs and revenues. So, demonstrate how your contributions directly or indirectly led to increased revenue, reduced costs, or improved work efficiency. For example, this applicant indicates they “designed a training course that increased efficiency by 25%.” This shows they possess the expertise to identify and eradicate deadweights to boost efficiency.

   Show why you’re the ideal desktop support engineer candidate

For top-tier roles like this one, it’s vital to prove that you can handle the demands of the position. This means showing the hiring manager you have the proper academic credentials, experience, and certifications. Notice the emphasis on ‘proper.’ For example, highly valued degrees are Information Technology, Computer Networking and Computer Science. Similarly, top in-demand certifications include Citrix Certified Administrator, Microsoft Certified Systems Engineer (MCSE), etc.

Skills you can include on your Desktop Support Engineer resume

Action verbs for desktop support resumes, skills for desktop support resumes.

The rule of thumb when presenting your skills is to start with what the employer is looking for. So name-drop the critical skills from the job description and tailor your resume accordingly. Most organizations use keyword finders (ATS) in their resume-screening process. So ensure you don’t leave out relevant skills to help your resume pass the review stage.

Look for the most in-demand certifications and add them to your resume (if you have them!). For example, Certified Network Computer Technician (CNCT), CCNP Service Provider Operations, and Microsoft Certified Desktop Support Technician (MCDST) are among the most sought-after.

Here are other skills that you can add:

• Active Directory

Technical Support

• Troubleshooting
• Computer Hardware
• Microsoft Endpoint Configuration Manager
• Windows Server
• Software Installation
• Printer Support
• Microsoft Exchange
• Operating Systems
• Virtual Private Network (VPN)
• System Administration
• Remote Desktop
• Desktop Computers
• Service Desk

Skills Word Cloud For Desktop Support Resumes

This word cloud highlights the important keywords that appear on Desktop Support job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Action verbs for desktop support resumes.

These are also referred to as power verbs. We recommend using them at the beginning of your sentences, where you highlight your accomplishments and experience. Try not to overuse these verbs. The rule of thumb is to use a different one for every sentence. Actions verbs add power and poise to your delivery, so use them accordingly.

For resumes for desktop support positions, you can use the following actions verbs:

• Implemented
• Investigated

For a full list of effective resume action verbs, visit Resume Action Verbs .

How To Write a Resume Summary for a Desktop Support Resume

If you're a senior-level employee, or you're changing careers to become a Desktop Support, it's useful to add a paragraph at the top of your resume highlighting your most impressive accomplishments. This is called a resume summary. Here's an example of a summary that can be used on a Desktop Support resume.

A resume summary is a totally optional section, and in most cases, it's better to leave it out of your resume than include it. For example, if you're a student or mid-level hire, you should not include a summary, and instead use the space to add to your work experience.

To learn how to write an effective resume summary for your Desktop Support resume, or figure out if you need one, please read Desktop Support Resume Summary Examples , or Desktop Support Resume Objective Examples .

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• Skills and Keywords to Add
• All Resume Examples
• Desktop Support Cover Letter
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• Explore Alternative and Similar Careers

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Desktop Support Technician Resume Samples

The Desktop Support Technician is the first point of contact when something goes wrong with desktop or computer’s network. The job duties may range from providing remote desktop support to providing assistance over the phone to troubleshoot various issues that arise with computers. The Desktop Support Technician Resume gives a list of the following core duties – formatting and installing desktop and laptop applications and networking systems ; coordinating with vendors to solve issues; troubleshooting domains, software accounts, and user accounts; testing and troubleshooting network connectivity issues for a local and remote computer or devices.

Those interested in this occupation should demonstrate the following abilities on their resumes – hands-on experience with various operating systems, working knowledge of office automation products and computer peripherals; knowledge of network security practices and anti-virus programs and multi-tasking skills. An Engineering degree is commonplace among job applicants. Certain employers hire those with a high school diploma if they have sufficient work experience in the IT field.

• Resume Samples
• Desktop Support Technician

Lead Desktop Support Technician IV Resume

Summary : Desktop Support Technician with 24+ years of experience, combining technical, analytical, and engineering qualifications with demonstrated achievements in troubleshooting, maintenance, and operations. Exceptional communication(Verbal and Written), interpersonal, motivational, and strong listening skills.&nbsp;

Skills : Computer Hardware, Computer Repair, Printers, Customer Service, TCP/IP, Switches, Phones, Network Administration, C, Python, PHP, SQL, CSS, Javascript, JQuery, Barcode Scanners, Active Directory, As400, Crystal Reports, and HTML.

Description :

• Providing technical support, diagnosing and troubleshooting hardware and software problems, including desktop, laptop.
• Identifying and removing computer viruses and provided major repairs in accordance with outside vendors.
• Expertly installing, configuring, monitoring and troubleshooting pcs and related hardware on all os platforms.
• Resolving windows, internet explorer, virus/ spyware, and pc software related issues.
• Break/fix of computers and servers(IBM, hp, dell) performed data recovery from lost partition, lost partition recovery, password recovery, imaging of hard drive, different raid configuration of the hard drive.
• Monitoring and troubleshooting LAN installed and configured routers and switches.
• Performing pc performance optimization, installation of os, software, and specified patches and updates.
• Updating knowledge and skills to keep up with rapid advancements in computer technology.
• Writing detailed functional specifications for the computers under the repair process.
• Performing software repairs, installation of an operating system, drivers install/ upgrade.

Desktop Support Technician I Resume

Objective : 4+ years of experience as a Desktop Support Technician with information technology, computer support, and intelligence analysis operations. Expertise provides in-depth knowledge of troubleshooting applications and networks, network monitoring and escalation procedures, scripting, excellent writing skills, and numerous computer functions.

Skills : Professional Communication, Windows XP, 7 And 10 Update/upgrade/install/back-Up, and Deployment.

• Reviewing systems tickets daily and reprioritizes the ticket resolution to ensure compliance with service level agreements.
• Evaluating and prioritizing incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems.
• Collecting information about incidents and problem to evaluate root causes.
• Reports information and make recommendations to the service desk director, pm's, and customers.
• Answering, evaluating, and prioritizing incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Interviewing users to collect information about the problem and lead the user through diagnostic procedures to determine the source of error.
• Troubleshooting to determine problems for operating systems, applications and remote access, email, and telephone and wireless issues.
• Responsible for network and email account provisioning and management, as well as, wireless mobility problems, issues or request.
• Customer support and configuration management - plans and oversees hardware and software installations on customer workstations.
• Resolving problems, such as defective hardware components or corrupted software.

Desktop Support Technician II Resume

Objective : One year of experience as a Desktop Support Technician. Seeking full-time employment in the field of Information Technology / Customer Support.

Skills : Microsoft Excel, Microsoft Word, Microsoft Office, Microsoft Outlook, Remedy, and Photoshop.

• Assisted with the distribution, delivery, and upgrading to windows 8. 1 of computer hardware to various users and facilities within the corporate campus.
• Assisted with upgrading, repair, and migration of desktop equipment and associated peripheral devices.
• Installation and de-installation of software and associated peripheral device drivers.
• Post-move verification and reinstallation activities of all identified equipment and support of user's issues as needed.
• Provided a high level of technical support and customer service, to the end-user, in person or over the phone.
• Accurately enter data into a variety of computer systems (infra and active directory) for the purpose of tracking computer equipment and/or software.
• Provided timely resolutions to support requests to ensure personal goals are met.

Site Lead Desktop Support Technician III Resume

Summary : 16+ years of experience as a Desktop Support Technician well-versed in providing technical support to in-house and remote end-users. I am a dedicated and versatile technician who is looking to transition to oversight or managerial role within a helpdesk organization.

Skills : Microsoft Windows, Networking, Microsoft Office, Point Of Sale Software, NetMotion VPN, Microsoft SCCM, Active Directory, SQL, Mobile, Sharepoint, Microsoft Office, SAP, and Remote Desktop.

• Providing technical support to end-users in a production-driven environment with minimal supervision.
• Single point of contact and first-level support provider for all IT related issues during the shift.
• Managing the company helpdesk, log all calls in the trouble tracking database and assign tickets to appropriate workgroups.
• Installing, configuring, maintaining, and repairing pc hardware and software, production and end-user printers, barcode scanners, handheld computer terminals, and dimensioning devices.
• Maintaining user accounts in active directory, as/400, and knighted warehouse management system.
• Troubleshooting network issues (cisco-based LAN/wan, VPN, and wireless networks).
• Escalating calls with appropriate internal & external workgroups to maintain a high degree of network availability.
• Provision IP telephone and voicemail services via the cisco call manager and unity systems.
• As a senior member of the technical staff, provide training to new technicians.
• Directing the migration of our trouble ticketing software through three major revisions.

Objective : 4+ years of experience as a Desktop Support Technician. Versatile and accomplished technical support, operations and sales professional with multiple strengths. Recognized multiple times for superior customer service.

Skills : Active Directory, HP Service Manager, SCCM, LAN-WAN, TCP/IP, ACL, VPN, Cloud Computing, Vmware, Microsoft Office, CentOS, Microsoft Windows, OS X, Cherwell, and Meditech.

• Coordinating and implement network security measures in order to protect data, software, and hardware.
• Operating master consoles to monitor the performance of computer systems and networks, coordinate computer network access and use.
• Performing routine network startup and shutdown procedures and maintain control records.
• Designing, configuring and testing computer hardware, networking software, and operating system software.
• Implementing recommended changes to improve systems and network configuration as well as determine hardware or software requirements related to such changes.
• Analyzing equipment performance records to determine the need for repair or replacement.
• Creating security badges for employees in January 2016, Inova labs was acquired by ResMed corp.
• Managing shared resources of printers and drives to ensure high availability.
• Monitoring and maintain computer systems at local schools in two counties.

Senior Desktop Support Technician Resume

Summary : 10 years of experience as a Desktop Support Technician. Seeking to obtain a position as a full-time desktop support technician where my knowledge and experience in desktop support, Information technology, and data communication will be utilized to enhance the organization's goals.

Skills : Microsoft Office, Windows XP, Windows 7, Windows 8, Windows 10, Troubleshooting, Printers, Active Directory, DHCP, VOIP, Avaya, Citrix, Executive Support, Asset Management, IOS, VPN, VPN, and SCCM.

• Provides 1st and 2nd level 24x7 on-call support to hardware, software, and technical support via over the phone or remote assistance.
• Install, configure, and support approved software and Microsoft applications.
• Experience of working with active directory, creating new users and groups, deleting, and disabling of users accounts, password resets, granting and or modifying user and file and share level permissions.
• Experience of working with exchange server creating new user email accounts, and disabling user mail accounts.
• Responsible for maintaining, and rebuilding desktop computers, reimaging of desktops and laptops as needed and redeploy to the customer.
• Install, maintain, troubleshoot and support network-related devices, mobile devices, and tablets.
• Provide phone support and diagnostics to remote users using remote software.
• Monitor tickets in multiple queues to facilitate the processing of all customer support requests examines personal queues to prioritize and complete work to meet or exceed response and resolution targets.
• Follows defined policies and procedures to manage workflow, including escalation of tickets, utilizes all available resources and tools to promptly and accurately identify resolutions.

Executive Desktop Support Technician Resume

Objective : 4+ years of experience as a Desktop Support Technician. I want to apply my skills and knowledge with an IT company while continuing to grow in the technology field. I have accumulated a multitude of experience and training from the military and have achieved an advanced skill set.

Skills : Windows XPVista7 Windows 8Windows 10Server 2012Mac IOS Software Applications: MS Suite (Word, Excel, PowerPoint, Access, Visio), Microsoft SharePoint 2010, Microsoft Management Console (Active Directory Users And Computers, Computer Management, Exchange Server 2007 And 2010) Adobe, McAfee, MIRC Chat, Transverse, and Google Earth.

• Under minimal supervision, provide technical software, hardware and network problem resolution to all end-user computer and peripheral equipment on the domain.
• Providing technical support by performing installation, repair, and preventative maintenance of personal computer and related software/hardware.
• Troubleshooting software and hardware failures and identifies network problems when related to personal desktop computers.
• Interacting with another tier 1, 2 and/or 3 departments to restore service and/or identify core problems.
• Clearly communicate technical solutions in a user-friendly, professional manner to end-user.
• Participating in new application and hardware rollouts, testing and special projects as needed.
• Developing and implementing relevant business processes complying with all relevant sops and metrics.
• Developing required specifications for simple to moderately complex problems.
• Coordinating with the program manager and government user representatives to ensure accurate solutions and user satisfaction on technical matters.

Summary : Accomplished IT Professional with 11+ years' experience in Computer Operations, Technical and Help Desk support, Information Security and Project Management as a Desktop Support Technician. Years of progressive computer/network operations experience in large data centers with mixed computing environment Solid experience providing Help Desk support to thousands of users, earning a solid reputation for productivity, complex problem resolution and professionalism, and outstanding customer service.

Skills : SCCM, Active Directory, SQL, Mobile, Sharepoint, Microsoft Office, SAP, Remote Desktop, AutoCAD, Antivirus, Smartsheet, TCP/IP, Windows 7, and Windows 10.

• Providing exceptional day-to-day support of a desktop environment for 1000 users, and 2000 desktops.
• Supporting second and third-tier level support for the environment (software, hardware, networks).
• Providing functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, wan, LAN, and remote systems and mobile devices.
• Assisting in the installation and updating of software, as well as the setup and troubleshooting of all equipment.
• Tracking and de-escalating technology and both computer and telephone equipment systems.
• Expertly install configure, monitor and troubleshoot pc s and related hardware on all os platforms.
• Oversee the investigation and resolution of hardware and software issues both remotely and onsite.
• Prioritizing issues and escalate accordingly collaborate with its partners and management as appropriate to drive resolution.
• Serving as a tech lead and subject matter expert for technology and infrastructure initiatives.
• Performing maintenance on workstation PC's in the conference room by deleting user-profiles and updating software.

Objective : One year of experience as a Desktop Support Technician. Desktop and end-user support in a Windows Enterprise environment. Desire a technical analyst position using analytical and leadership skills.

Skills : Exchange, Active Directory, Server 2008R2, Server 2012, VSphere, Cisco Routers, and Switches, Microsoft Office, and Microsoft Server 2003.

• Identifying, isolates, and repair hardware issues with user laptops, desktops, monitors, printers, scanners, and other typical office peripherals.
• Installing, organizing, test, maintain, check and troubleshoot end-user workstations and interrelated hardware and software.
• Performing computer installation and operating system configuration in designated networks remotely or at the user's workstation.
• Collecting systematizes and keeps up a problems and solutions log for use by further technical support analysts.
• Performing diagnostics and troubleshooting of system issues, documents help desk tickets/resolutions and maintains equipment inventory lists.
• Providing video and audio conferencing support for multiple locations across the globe.
• Tracking work orders, software/hardware requests, and IT assets within the remedy action request system.
• Providing blackberry enterprise server support for 60+ VIP users over two network classifications.
• Providing support for executives dealing with outlook and blackberry mobile devices.

Desktop Support Technician/Call Center Agent Resume

Summary : Customer-focused Systems Analyst - Desktop Support Technician with 9+ years of experience in a variety of computer operating systems, applications, hardware and end-user support. Critical thinker with a passion for information technology, learning new skills and solving complex problems to exceed performance standards.

Skills : Microsoft Office, VMWare, CPS, Sophos Enterprise Console, Active Directory, HEAT, Exchange Server, Windows XP, Windows 7, Windows 8, Windows, and Vmware Workstation.

• Serving as the lead for IT operations, managing a team of 4 full-time staffers and 8 part-time systems analyst.
• Supporting the executive director in maintaining IT operations budget and strategic planning for annual it budget of $2 million.
• Providing IT support to end-users relating to hardware and software, computer applications and peripherals.
• Implementing change control and operational procedures on IT-related documents.
• Analyzing, identify and resolve difficult desktop problems for end-users.
• Install, organize, test, maintain, check and troubleshoot end-user workstations and related hardware and software.
• Setup, deployed and maintained of end-user machines and related images.
• Providing local and network printer support, maintain an inventory of hardware/software.
• Configuring mobile scanning devices with app center utility, which dramatically cut support time, and user tampering of devices.

Table of Contents

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• Desktop Support Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Desktop Support Resumes:

• Troubleshooting Hardware and Software Issues: Desktop Support will diagnose and resolve any problems related to computer hardware, software, network, and peripheral equipment to ensure optimal performance.
• Installing and Configuring Software and Hardware: This includes setting up new desktop computers, installing necessary software, and ensuring that hardware components are properly connected.
• Providing Technical Support: Desktop Support will provide technical assistance to users either in person, via phone, email, or remote access.
• Maintaining Inventory: They will keep track of all the computer systems, software licenses, and other IT equipment within the organization.
• Performing System Backups and Recovery: Regularly backing up data to prevent loss in case of a system failure and recovering data when necessary.
• Implementing Security Measures: This includes installing antivirus software, setting up firewalls, and monitoring system access to ensure data security.
• Training Staff: Desktop Support may be required to train other staff members on how to use certain software or hardware, or on how to resolve minor technical issues.
• Performing System Updates and Upgrades: Regularly updating and upgrading software and hardware to ensure optimal system performance.
• Documenting IT Support Procedures: They will create and maintain documentation of all IT support procedures to ensure consistency and efficiency in service delivery.
• Monitoring System Performance: Regularly checking the performance of the computer systems and networks, and taking necessary actions to improve efficiency.
• Liaising with Vendors: Desktop Support

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Desktop Support Resume Example:

• Implemented a proactive hardware and software monitoring system, reducing downtime by 25% and increasing overall system availability by 20%.
• Collaborated with cross-functional teams to successfully migrate the organization's email system to a cloud-based platform, resulting in improved email performance and a 30% reduction in maintenance costs.
• Developed and delivered training sessions to educate staff on best practices for data security, resulting in a 50% decrease in security incidents and improved overall data protection.
• Managed the implementation of a new ticketing system, resulting in a 40% reduction in response time and improved customer satisfaction scores by 15%.
• Collaborated with vendors to negotiate and implement cost-effective hardware and software solutions, resulting in a 20% reduction in IT expenses.
• Developed and implemented a comprehensive disaster recovery plan, ensuring business continuity in the event of a system failure and reducing potential data loss by 80%.
• Implemented a centralized software deployment system, reducing deployment time by 50% and improving overall efficiency in software updates.
• Developed and executed a system upgrade plan, resulting in improved system performance and a 30% reduction in system crashes.
• Collaborated with cross-functional teams to successfully migrate the organization's file storage system to a cloud-based platform, resulting in improved accessibility and a 25% reduction in storage costs.
• Proficiency in hardware and software monitoring systems
• Ability to collaborate with cross-functional teams
• Knowledge of cloud-based platforms
• Data security best practices
• Training and education delivery
• Ticketing system management
• Vendor negotiation skills
• Disaster recovery planning
• Centralized software deployment
• System upgrade planning
• File storage system migration
• Cost reduction strategies
• Business continuity planning
• Customer service skills
• IT project management
• Proficiency in IT troubleshooting
• Knowledge of data protection protocols
• Ability to implement cost-effective IT solutions
• Understanding of system performance optimization
• Proficiency in remote desktop support tools
• Knowledge of network configuration and management
• Understanding of cybersecurity principles
• Familiarity with IT service management frameworks
• Ability to work under pressure and meet deadlines
• Strong problem-solving skills
• Excellent communication skills.

Top Skills & Keywords for Desktop Support Resumes:

Hard skills.

• Troubleshooting and Problem Solving
• Hardware and Software Installation
• Operating System Configuration and Support
• Network Connectivity and Troubleshooting
• Active Directory Administration
• Remote Desktop Support
• Hardware and Software Upgrades
• Virus and Malware Removal
• Data Backup and Recovery
• Printer and Peripheral Device Support
• Mobile Device Management
• Customer Service and Communication Skills

Soft Skills

• Technical Troubleshooting and Problem Solving
• Customer Service and Interpersonal Skills
• Attention to Detail and Accuracy
• Patience and Empathy
• Time Management and Organization
• Communication and Active Listening
• Adaptability and Flexibility
• Teamwork and Collaboration
• Analytical Thinking and Decision Making
• Stress Management and Resilience
• Documentation and Reporting
• Continuous Learning and Self-Development

Resume Action Verbs for Desktop Supports:

• Troubleshot
• Collaborated
• Implemented

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Resume FAQs for Desktop Supports:

How long should i make my desktop support resume, what is the best way to format a desktop support resume, which keywords are important to highlight in a desktop support resume, how should i write my resume if i have no experience as a desktop support, compare your desktop support resume to a job description:.

• Identify opportunities to further tailor your resume to the Desktop Support job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Desktop Supports:

Desktop support engineer, desktop support specialist, desktop support technician, it desktop support, senior desktop support engineer, it support analyst, it support specialist, technical support engineer.

Technician, Desktop Support Resume Sample

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Work Experience

• Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners’ (HCP) commitment to superior customer service, including quality, care and concern with each and every internal and external customer
• Uses, protects, and discloses HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Deliver consistent high quality customer service
• This is a Jr. position, so 2-years desk top support is required
• Windows 7 and 10 exp
• Possible out of hours support required for emergencies/outages
• Processes assigned tickets and work orders in a timely manner
• Engages in dialog with our user(s) in troubleshooting tasks and or technical projects
• Follows proper procedures to ensure standardized methods are being utilized
• Strong organization, time-management, prioritization, multi-tasking, independent-decision making, problem-solving, interpersonal skills required
• Experienced in Windows and MAC operating systems, Office 365 and the full office suite, strong technical troubleshooting skills
• Experience working in a Help Desk / Desktop Support position
• Understand and improve the key success metrics associated with desktop support goals. These include : 99.95% uptime of desktops Hardware/Software Inventory Internal CSAT Timebook at 95%
• Understand and improve the key success metrics associated with desktop support goals. These include: 99.95% uptime of desktops Hardware/Software Inventory Internal CSAT Timebook at 95%
• Embraces opportunities for professional growth and expansion of responsibilities
• Patient and tolerant
• Aptitude for technical activities
• Methodical and disciplined approach to problem-solving
• Utilize appropriate interpersonal skills when interacting with diverse communities or confrontational individuals
• This role requires occasional off-hours and or weekend work as well as on-call support
• Self-starter, with the ability to work in a fast paced environment
• Work independently with little instruction
• Prioritize workload, queue and other assignments; strong time management
• Technically minded with a focus on the customer
• Troubleshoot and resolve mobile computing and communications device issues. (such as iPhones, Blackberry’s, iPads)

Professional Skills

• Demonstrate excellent customer service skills including customer empathy, good customer diplomacy skills, and problem ownership
• Excellent written and verbal skills, as well as have a high level of integrity and a strong work ethic
• Strong organizational skills (writing up procedures/processes)
• Excellent problem solving skills in Microsoft Office applications
• Outstanding Korean and English communication skills in written and verbal form
• Advanced PC (desktop, laptop, tablet) repair/support skills
• Advanced Windows OS/Products skills (Windows 7, Windows 10, Office 365, etc.)

How to write Technician, Desktop Support Resume

Technician, Desktop Support role is responsible for customer, mac, conflict, troubleshooting, windows, english, database, training, printing, security. To write great resume for technician, desktop support job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Technician, Desktop Support Resume

The section contact information is important in your technician, desktop support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Technician, Desktop Support Resume

The section work experience is an essential part of your technician, desktop support resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous technician, desktop support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technician, desktop support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Technician, Desktop Support resume experience can include:

• Desktop, Laptop, printer and attached peripherals installation & maintenance including hardware, software and consumables. Maintains and optimizes desktop /notebook configurations at customer sites. Performs system upgrades and advance deployment
• Solid foundation of experience with troubleshooting network and desktop-related problems
• Relevant experience or equivalent combination of education and work experience
• Basic Knowledge and experience imaging, configuring, patching, and updating PCs and Laptops in a corporate environment
• Experience in implementing, troubleshooting and supporting end user technologies & services in medium to large sized environments
• Airwatch or equivalent MDM experience with managing mobile devices, configuring mobile policies and deploying mobile applications

Education on a Technician, Desktop Support Resume

Make sure to make education a priority on your technician, desktop support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technician, desktop support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Technician, Desktop Support Resume

When listing skills on your technician, desktop support resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical technician, desktop support skills:

• Build and maintain excellent customer relationships with all clients and effectively manage challenging situations
• Prior experience troubleshooting all hardware including desktops, laptops, copiers, network printers, and mobile devices
• Prior experience imaging devices (any imaging tool acceptable)
• Effectively communicate technical information, both verbal and written, to a wide range of end-users, including non-technical users
• Work effectively as an individual and as a member of a team
• Experience working with multiple projects/tasks and the ability to prioritize on the fly

List of Typical Experience For a Technician, Desktop Support Resume

Experience for associate desktop support technician resume.

• Experience supporting internal desktop systems software and hardware, application training, and overall incident ownership and management
• Experience working in support of desk side services with specific focus on supporting executive VP\VIP levels and their assistants
• Experience with Skype Enterprise Voice and Microsoft Outlook/Exchange, including advanced troubleshooting
• Over 5 years and up to and including 7 years of experience supporting Desktop and Laptop Environments in Corporate Settings and Remote Users
• Proactively recognize technical issues affecting the agent or call center production and recommend an effective solution

Experience For Onsite Desktop Support Technician Resume

• Experience supporting Microsoft Desktop/Laptops, Apple technologies and Devices and network connectivity
• Solid hardware knowledge with PC’s, mobile computing and peripherals
• Break fix trouble-shooting experience in Windows OS 7, 8 and 10
• Work to ensure that the overall queue performance remains strong
• Experience in desktop support of which at least 2 years with international and or global organizations
• Experience with Active Directory, Exchange 2007 – 2013 and Windows server environments

Experience For Helpdesk / Desktop Support Technician Resume

• Plan, prioritize, organize and complete work to meet established objective
• Desktop support, customer support and/or helpdesk experience
• Experience with Exchange 10 or higher
• Experience with collaboration tools (e.g. Box.com)
• Advanced knowledge of iOS and Android mobile devices and experience with MDM solutions
• Experience with McAfee (Full Disk Encryption, Antivirus) and SCCM for endpoint management and software delivery
• Overall team satisfaction working with the Desktop Support Team

Experience For Desktop Support Technician TS / SCI With Poly Resume

• Assists in new system deployments/loading appropriate software as needed
• Follow MediaMath’s established policies, standards, procedures and guidelines in delivering service to staff
• Expert knowledge of the operation of Microsoft and Apple based business applications and operating systems
• Identify and consult with management regarding solutions to particular projects
• Physically moving office equipment to new locations
• Configure and deploy, desktops, laptops, monitors, printers and other computer peripherals to new and existing users

Experience For Desktop Support Technician, Windows Resume

• Perform all routine IT site support responsibilities to include but not limited to the following
• Windows 7 administration and bug fixing in an Active Directory environment
• Basic TCP/IP networking concepts
• Kace Ticketing System
• MS Configuration Manager (SCCM) for imaging and software deployment
• Upporting Windows-based/Mac applications (i.e. Microsoft Office, etc.)
• Basic knowledge Android Phone Operating Systems

Experience For PC Technician / Desktop Support Resume

• Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and
• Integrity: We say what we believe, and we do what we say. We are trusted because we are trustworthy
• Continuous Improvement: We never stand still; we are never satisfied
• Accountability: We don't say, "It's not my fault," or "It's not my job." We take responsibility for meeting our commitments - our personal ones as well as those of the entire organization. We take ownership of the results
• Fulfillment: We make a difference. We feel rewarded - personally and as a team - because what we do in our jobs is consistent with our goals and dreams
• Fun: We enjoy what we do. We know kidney dialysis is hard work; but even hard work can be fun
• Maintain Samanage ticketing platform by creating, resolving, and following-up on each ticket to ensure the issue is resolved to staff member’s satisfaction
• Take ownership of priority tickets to resolve high level IT related hardware, software, telephone, Internet and network issues

Experience For L Support Desktop Technician Resume

• Be fanatical about customer satisfaction, possess the ability and desire to master new and relevant technologies, and be able to effectively translate these into your daily responsibilities
• Troubleshoot and resolve IT related issues with desktops and laptops, printers, data cabling, mobile devices, and other technology peripherals, as well as Windows OS (2003 or greater), Linux, Apple Mac OSX, Office 2007, MS Outlook, Adobe Illustrator, and more
• Be responsible for proactively troubleshooting issues related to system and network health
• Health and performance of the overall Desktop Support queue
• Team member satisfaction with your specific Desktop Support tickets
• Knowledge of enterprise technology platforms, from the desktop through to back end infrastructure
• Willingness to take on new challenges and stretch yourself in a fast paced environment

Experience For Desktop Support Associate Technician Resume

• Knowledge of Korean Cybersecurity and Data Privacy laws would be considered an advantage
• Maintain Web support hints, tips, and FAQs
• Maintain updated knowledge of policies, procedures, products and activities of assigned area
• Instructs customers in the operation and maintenance of the systems
• Utilize and help develop ‘best practice’ documentation for key systems and services
• Maintain positive relationships with Members and internal Team Members

Experience For Desktop Support Technician Needed Resume

• Oversee all aspects of the desktop environment for large groups of employees
• Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance
• A+ Certification highly desirable
• Troubleshoot and installation of Laptops/PC, printers, and copiers
• Expert knowledge of Microsoft Windows XP and Office 2003 in a Windows 2003 Server environment
• Diagnoses and resolves product performance problems -Performs maintenance and repair services

Experience For Desktop Support Technician L-it Resume

• Computer/Telephone configuration and installation
• Proficiency in MS Office Suite 2016 + Office 365
• In-depth troubleshooting of Microsoft Windows 7 and 10, Office 365 products, Skype for Business; experience supporting videoconferences (Skype, Polycom, BlueJeans)
• Create user accounts, security groups, and distribution lists in Active directory; perform application installation and support; administer move/add/change requests
• Experience working with Hardware that included Video conference, Standard Desktop and laptop, Printer, Plotter, Scanner, Desk Phone, Smarthand support, IMAC-D
• Experience working within Windows operating system - Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands
• Desktop Support experience with MS Windows 7 – 10 Enterprise, MS Office 2016 – 365, and Apple OS X
• Experience in Active Directory, Exchange 2007 – 2013 and Windows server environments
• Maintain updated knowledge of policies, procedures, products, and activities of assigned area

List of Typical Skills For a Technician, Desktop Support Resume

Skills for associate desktop support technician resume.

• Effectively handling and closing helpdesk tickets
• Effectively interface with multiple disciplines of IT (Network, Security, Telecom, etc.) when finding and implementing solutions to complex technical issues
• Previous experience using various desktop support ticketing systems
• Experience using a Ticketing System to document problem/resolution issues as reported by Employees
• Experience with PC operating systems including Windows NT, 2000 and XP

Skills For Onsite Desktop Support Technician Resume

• Experience in supervising and directing the efforts of small groups of technicians
• Computer imaging experience, through refresh/update efforts in an enterprise environment utilizing Microsoft SCCM
• Experience providing "white glove" level customer service in a demanding environment
• Experience leading of managing teams/projects
• Experience installing and configuring Windows OS, networked and local printers, and business applications

Skills For Helpdesk / Desktop Support Technician Resume

• Be responsible for handling priority tickets for network, server, and VPN related issues, as well as working on more intensive projects
• Intermediate experience Face to face Desktop PC support using Windows 7 & 10 (REQUIRED)
• Experience using Symantec Endpoint Protection Anti-virus software (or similar product)
• Monitor the ticketing system for tickets assigned to the queue and process first-in first-out based on priority
• Experience with Microsoft Operating Systems
• Desktop support experience, preferably supporting high level executives

Skills For Desktop Support Technician TS / SCI With Poly Resume

• Experience with MS Office (including Word, Excel and PowerPoint
• 4) Experience with Office 365 setup, troubleshooting, and user/data migration to the cloud
• Experience supporting Cisco telecommunication technologies such as Telepresence and WebEx
• Experience troubleshooting Windows OS Hardware/Software
• Windows OS administration, configuration and troubleshooting experience

Skills For Desktop Support Technician, Windows Resume

• Experienced in delivering support for MS Windows 7 – 10 Enterprise, MS Office 2010 – 2016 and Apple OS; mobile devices on iOS and Android
• Knowledge of IP networks, DNS, DHCP and experience with troubleshooting all aspects of wired and wireless configurations
• Experience with MS SCCM or equivalent computer imaging tools
• Customer service orientation, problem-solving, strong attention to detail and stress tolerance
• Hands on experience with Adobe Acrobat, VPN Clients, Imaging (Ghost, WDS)
• Experience as a Support Specialist providing End user support/ Desktop support

Skills For PC Technician / Desktop Support Resume

• Experience in provisioning & support with Avaya VOIP hardware/software, or Equivalent VOIP ecosystem
• Knowledge of IP networks, DNS, DHCP, and experience with troubleshooting all aspects of wired and wireless configurations
• Experience with MS SCCM, or equivalent computer imaging
• VIP/Executive Support Experience
• Desktop Support Technician (1-3 years experience)
• Windows 10 migration experience
• Experience with Windows desktops and laptops and Apple technologies and devices
• Helping Analyze and identify trends in issue reporting and devising preventative solutions
• Maintaining and producing documentation for support procedures

Skills For L Support Desktop Technician Resume

• Understanding of basic network technologies including TCP/IP, DHCP, DNS, and WINS
• Understanding of how workstations and printers participate in a network
• Working knowledge of TCP/IP protocols
• Ensuring adherence to and maintenance of defined policies and procedures
• Provisioning & support with Avaya VOIP hardware/software or an equivalent VOIP system
• Scripting (batch file, Powershell, VB script)
• Operating Systems: Windows, 7/10
• Advanced understanding of various desktop Operating Systems including Windows XP and Windows 7
• Support the Desktop Support team in fulfilling more immediate needs, as necessitated by ticket volume, such as moving equipment and assisting with projects

Skills For Desktop Support Associate Technician Resume

• Active Directory, adding groups, creating/deleting user accounts,
• Refresh - imaging, creating objects, creating groups in AD, install image, backup user data and upload to new device
• Familiarity with utilizing desktop imaging tools to streamline desktop rollouts
• Ensure accurate and detailed event recording in incident handling system
• To provide on-site deskside support of any desktop technology including PC, AV, printing, and mobility devices
• This is a contract role staging computers and helping with a Win7-Win10 migration

Skills For Desktop Support Technician Needed Resume

• Service Excellence: Serving others - our reason for existing
• Use discretion and judgment in evaluating problems and creating solutions for Members
• Proficient with troubleshooting hardware/software issues including removal/replacement of hard drives, memory, etc. for both laptop and desktop computers
• Comfortable multi-tasking and interfacing with all levels of the organization; provide world class face to face customer service
• Windows 7, Windows 10, SCCM - packaging and imaging, Outlook, familiarity with one note,
• Create, categorize, and dispatch tickets to appropriate team using the Heat ticketing system
• Solve Hardware and Software issues, Perform Computer Upgrades and imaging, Networking Diagnoses, Application troubleshooting , Application installation and configuration, peripheral setup and diagnosis, Virus/Spyware install/Removal/Detection, mobile device connectivity and deployment
• Working within the internal and external user community to promote excellent customer service, effective response times and provide expert insights into general support issues
• Service Now and HP Service Desk ticketing system experience

Skills For Desktop Support Technician L-it Resume

• Macintosh hardware and Operating system
• Assist in Asset Management, keeping an accurate count of all computers, computer software & related equipment
• Knowledge of Windows system migration/user profiling
• Understands support functions, processes and services that relate to user owned equipment interacting with company systems
• Performs hardware and software upgrades to existing computer equipment as needed
• Basic Networking ( TCP/IP )
• Understands importance of maintaining performance metrics such as handle time
• Participates in IT bridge class when necessary for troubleshooting technical issues
• Team: One for All, and All for One! We work together, sharing a common purpose, a common culture and common goals

List of Typical Responsibilities For a Technician, Desktop Support Resume

Responsibilities for associate desktop support technician resume.

• Experience installing and supporting Office 365 and Creative Cloud applications
• IT technical support experience supporting VIP end-users such as senior leaders (Executives, Vice-President levels and above)
• Handheld break/fix, setup, and maintenance experience. (Apple, iPhone, iPad, Android devices, Blackberry, etc.)
• Experience with: Exchange, SharePoint, O365, Mitel 5000/3300 phone systems

Responsibilities For Onsite Desktop Support Technician Resume

• Experience in Desktop Support
• Basic knowledge of client system administration -Strong knowledge of systems hardware (PC, Printer, Switches, APs, Etc...)
• Experience with PC hardware and software desktop support
• Experience in a customer service role
• Technology Support experience
• Experience with Windows 64 bit 7 desktop Support and deployment techniques
• Experience with Windows Office 2010

Responsibilities For Helpdesk / Desktop Support Technician Resume

• Technical support experience in a small to mid-size firm
• Experience with Office 2016/Office 365, Quick books, Quicken, Adobe Acrobat, and SQL
• Previous experience with VOIP phone technology, configuration and setup
• Strong knowledge of Microsoft Office 20xx, Outlook, Exchange and other office related software
• Win 7-10 experience
• Maintain network security by providing anti-virus installations, malware scans and removal
• Occasionally work weekends, after hours, periodic on-call rotations, and travel within EMEA up to 20%
• Mobile device support for iOS and Android

Responsibilities For Desktop Support Technician TS / SCI With Poly Resume

• Able to thrive in a dynamic and Innovative environment
• Provide end- user technical support on TeleTech applications, project specific applications, and off the shelf software products. Perform administrative functions and inventory control as required
• Runs reports on internal trouble ticket activity, printing work orders and following up to resolve issues insuring timely resolution of site’s workload as required. Modify, and close Change Management Records (CMR’s) as necessary
• Proactively recognize technical issues affecting the agent or call center production and recommend an effective solution. Develop and verify documented stepped procedures
• Comprehend the Company’s and client’s network policies and standard operating procedures as well as follow all safety rules and regulations to ensure network security. Report potential user infractions to necessary parties
• Upport Specialist-End user support, Desktop support, Windows operating system, Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands
• Train end users on security awareness and best practices
• Provide routine maintenance and updates to hardware and software

Responsibilities For Desktop Support Technician, Windows Resume

• Install, troubleshoot, repair and support printer software and hardware
• Asset management – deploy new and de-commission old PC’s; update changes in inventory
• Support Mac OS and OSX applications
• Image desktops and laptops for deployment – Windows 7 and Windows 10
• Follows up with consumers to ensure that their needs have been met
• Install, configure, maintain and troubleshoot PC hardware and software and provide user level technical support on applications and off the shelf Microsoft products
• Desktop Support Technicians are responsible for providing assistance with technical support of desktop computers, applications, and related technology
• Desktop Support Technicians answer a vast range of questions from troubleshooting internet connection problems to instructing users on how to turn on their systems

Responsibilities For PC Technician / Desktop Support Resume

• They are responsible for installing, maintaining and troubleshooting all computer hardware and software within a site
• Desktop Support Technicians mostly work face-to-face with employees, answering the technical questions of all end users and escalating them to higher level if required
• Additionally, it is understood that being on-call (during the week and/or weekends) is a part of their job function and is typically managed on a rotational basis
• Performs all Technology IT Desktop Support job responsibilities
• Oversee and support trouble ticket activity and work orders as required
• Fully comprehend and understand TeleTech and partner's policies and procedures
• Develop and verify documented stepped procedures
• Take ownership of projects and see them through to timely completion

Responsibilities For L Support Desktop Technician Resume

• Be a Technical Subject Matter Expert (SME) for all desktop (production and support) applications
• Take responsibility for assigned from inception through deployment
• Work co-operatively with other TeleTech technology units to provide superb quality customer service
• Understand and enforce TeleTech policies and follow all safety rules and regulations
• Additional tasks and responsibilities assigned by the Team Lead and Technology Management

Responsibilities For Desktop Support Associate Technician Resume

• At least one relevant industry certification to include MCSA, A+, Network+, Security+
• Significant knowledge of products, customer service, proficient in Microsoft and Windows-based computer environment, specifically in Outlook, Word, Excel, PowerPoint, Visio, and One Note
• Excellent technical knowledge of laptops, desktops, printers, and all attached peripherals hardware and software troubleshooting, maintenance, & setup experience
• Conduct research into PC issues and product knowledge as required
• A+ certified, ITIL Certification

Responsibilities For Desktop Support Technician Needed Resume

• Experience working in support of deskside services / desktop systems software and hardware, application training, and overall incident ownership and management
• Familiar with ITIL and ITSM processes
• Microsoft MCP ( MS Certifications )
• Upport Specialist-End user support-Desktop support-Hardware that included Video conference, Standard Desktop and laptop, Printer, Plotter, Scanner, Desk Phone, Smarthand support, IMAC-D
• End user support-Desktop support-Windows operating system - Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands
• Support Specialist-End user support-Desktop support-Citrix, VPN, Antivirus and SCCM Client -Wise Client, Sonic Wall, Cisco, F5 VPN etc
• Takes initiative to improve communication, organization and execution of tasks, plans projects
• Design solutions to help increase productivity for end users and present ideas to IT management

Responsibilities For Desktop Support Technician L-it Resume

• Techniques for ensuring that full account is taken of customers’ real and stated needs in the delivery of products and services and in handling general enquiries raised through the Tech Bar
• Experience in desktop support
• Experience in a PC technician or Desktop Support role
• Identify recurring technical issues and propose solutions to address the root of the problems
• Work under leadership
• Respond and follow up on technical help tickets submitted via phone, email, and walk-ups
• Provide IT support for Windows, Microsoft Office, and a variety of other applications used internally
• Add/Change/Delete user accounts
• Audio/Visual setup and support

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