personal statement cv admin

Administrator CV examples and template

If you are hoping to land an administrator job, or similar office support position, it’s vital that you have an effective CV.

An administrator CV that stands out from the crowd, and highlights your most in-demand skills will attract recruiters and win plenty of interviews for you.

This guide along with 4 administrator CV examples, will teach you everything you need to know about writing a winning CV and securing top admin roles.

CV templates 

Administrator CV example

Sales administrator CV example

Contract administrator CV example

HR administrator CV example

The above CV is a good example of an experienced administrator who has worked in a range of office support roles across numerous firms.

It should give you a good steer on how your CV might end up looking, but the following guide will walk you through step-by-step, the process of writing your own admin CV ( curriculum vitae ).

Admin CV structure

Before you start writing your CV , you will need to plan how you will layout the information and style the document. This stage is very important because the structure and format of the document will help you to create a pleasant reading experience for recruiters, and give you a professional first impression.

This infographic shows you what sections are needed in your CV, how they should be ordered, and some tips on styling.

Formatting tips

• Try to keep your CV to around 2 pages in length – it’s just the right length to get enough information across without boring readers.
• Keep the style simple with a clear crisp font , and modest colour scheme – there’s no need to over-complicate your CV.
• Divide sections with bold headings and borders to allow recruiters to navigate your CV quickly.
• Break text up for easy reading, and don’t add images or logos – they will distract from the all-important content.

Structuring your admin CV

Once you have your CV well-formatted, the following sections need to be included in order:

• Contact details – Add these at the very top of your CV… You don’t want them to be missed
• Profile – An introductory paragraph to reel recruiters in and summarise your skills
• Work experience / career history – List your work experience in reverse chronological order
• Education – Academic record and qualifications
• Interest and hobbies – Optional section

Now that you understand how your CV should be structured, I will take you through the sections in detail, and show you how to write each one.

CV contact details

At the very top of your CV, list your name and contact details so that recruiters can contact you easily.

Quick tip: Reduce the top page margin to push these details right to the top of the page, and create more space for the body of your CV.

The only contact details your CV needs are:

• Telephone number
• Email address (use a professional sounding address – no nicknames)
• Maybe a link to your LinkedIn profile if you have one

These are the only contact details required – there is no need to include your full address, date of birth, marital status etc. They are not required at such an early stage in the application process, and you shouldn’t circulate too much personal information online for security purposes.

Administrator CV profile

The top of your CV plays a very important role, because it is the first thing a recruiter will see upon opening the document, and you only have a few seconds to get their attention.

To ensure you make an instant good impression, head your CV up with a punchy profile that provides a rounded summary of your skills, and ensures people will commit time to reading your CV in full.

Your profile (sometimes called a personal statement by junior candidates) should be an introductory paragraph of about 5-10 lines.

These are the keys to creating a strong CV profile:

• Keep it short and sharp, you only have a few seconds to get your message across
• Tailor it towards your target roles by researching the core candidate requirements before you start writing
• Avoid generic clichés like “hardworking team player” – they are overused and don’t tell readers anything factual about you

Quick tip:  If you worry that your spelling and grammar might not be correct, try using our quick-and-easy CV Builder  to eliminate the risk of making mistakes.

This is an example of a good admin CV profile.

You can see more CV profile examples here .

As an administrator, these are the types of content that should be going into your profile:

Where you have worked – What types of organisation have you worked for? Large corporate firms? Small high street offices? If you have no work experience, you can always draw on school or university experience.

Qualifications – IT, maths and English qualifications can be important in admin work, as can vocational administrative qualifications

Essential admin skills – Although every administration role will be unique, there are certain skills that are likely to be required in all of them. Skills such as data entry /management, reporting, typing, filing, diary management etc.

Types of people you support – Who have you supported in previous roles? Head of departments? Global directors? Large teams?

System/software knowledge – Many admin roles will require the use of common systems and software such as Outlook and Microsoft Excel .

Boost your profile with a core skills section

To create an even bigger impact at the top of your CV, add a core skills section underneath your profile.

The core skills section is a series of bullet points split over 2 or 3 columns which highlight your most valuable skills and knowledge for admin roles.

The effect this section has, is that it allows readers to gain a good overview of your suitability, from just a quick glance at the CV – great for ensuring recruiters notice you.

Your work experience

Once you’ve given recruiters an overview of your abilities with the top of your CV, it’s time to start detailing your career history to give them some more in-depth insight into what you can do.

( If you have no direct work experience , don’t worry – you can write about any other experiences that could be relevant like school/university projects, personal projects, school work placements, voluntary work, or anything you can draw relevant skills from )

List your work experience in reverse chronological order (latest to oldest) because employers will be more interested in your recent work to assess your current capabilities.

As you move down your CV, you can shorten older roles because they won’t receive as much scrutiny from recruiters or employers.

Structuring your roles

It’s important that you structure your role descriptions in a way that is easy for recruiters to read, and allows them to gain a quick understanding of your work and impact.

Don’t make the mistake of writing your roles as big unbroken chunks of text, they are a reader’s worst nightmare.

Instead, use a structure like the one below to create a pleasant reading experience for everyone.

Here’s how you should populate each section of your administrative roles:

Build context for recruiters by providing an overview of the company you work for, where you fit within the organisation for and a brief summary of the role.

“Working within business support team for global publishing business, providing administrative support to a number of busy teams and managing 2 assistants ”

Key responsibilities

List the responsibilities within your role in short bullet points, and demonstrate as many important skills as possible – showing who you interact with, and how your actions benefit your employer.

• Acts as first point of contact for email, telephone and in-person enquiries, responding professionally and providing information, referring on as appropriate
• Coordinating meetings, compiling agendas, taking minutes and distributing documents

Key achievements

To prove the impact you make in the workplace, finish the role with some achievements that have had a big positive impact on the business.

• Introduced new file storage system which allowed managers to access documents with more speed and accuracy
• Resolved all data queries within 24 hour time period, reducing wait time by an average of 50%

See our best CV templates  and Word CV template for more examples of role structures.

Add your full education towards the bottom of your CV, listing GCSE’s, A-levels, degree and any vocational qualifications.

Don’t forget that if you have any qualifications that are highly relevant to the admin roles you are applying for, you should also mention them at the top of your CV in the profile.

Hobbies and interests

It’s up to you whether you include your hobbies and interests in your CV or not – They won’t usually make a big difference in any hiring decisions (good or bad)

If you have any interests that are somehow related to the roles you are applying for, then it could be worth mentioning them.

Common interests such as watching TV or eating out , aren’t worth mentioning.

Essential skills for your admin CV

Although there are many different types of administrative roles, the following skills tend to appear frequently in the candidate requirements for admin staff.

Business/office support – Most administrative roles revolve around the support of senior figures in the business or the office as a whole. Your CV should contain examples of who you support, and how your input helps the business to run smoothly.

Data entry and management – Admin often requires staff to deal with large volumes of data , ensuring that it is properly stored, processed and distributed. Highlight your ability to handle business-critical data and any tools or systems used in the process.

Document preparation – Preparing letters, emails, reports and other important business documents is an essential part of administration.

Communications – Communicating with colleagues to provide updates and information is a valuable skill for any administrator.

Microsoft Office – In most workplaces across the globe, Microsoft Office is the go-to business tool suite. Your CV must demonstrate your abilities with Word, PowerPoint, Excel, PDF and any other widely used programmes.

Writing your admin CV – conclusion

Creating a strong administrator CV requires a blend of effective structure and impressive content.

If you are able to catch recruiters’ attention with a punchy profile, and prove the impact you make with well written role descriptions, you should certainly be able to land interviews for admin roles.

Remember that research and relevance is the key to a good CV. So research your target roles before you start writing and pack your CV with your skills that closely match the job requirements.

Good luck with the job search.

You can also check out our receptionist CV exampl e or find more CV writing tips across our blog.

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Administrative Assistant Personal Statement

• CV Templates & Advice

Have you found your ideal admin job, but are struggling to write a great personal statement for your Administrative Assistant CV?

Personal statements are the perfect opportunity for you to show your potential employer what you’re all about and where your talents lie. We recommend using this short personal profile to promote your strengths, work experience and key skills.

Use this 100-150 words at the beginning of your CV to provide examples of how you match the job specifications and why you are perfect for this role.

If you are looking for further information and useful tips, then read our expert guide on  how to write a personal statement .

What to include in your administrative assistant personal statement

Why you are applying for the role:

• Refer to the knowledge you have of the position to show awareness of the demands of the role.

Why you are applying for this specific role:

• What is it that attracted you to this specific role?
• Why do you want to work for this specific company?

Provide details about your education:

• Provide a brief overview on your previous education (School/University/Higher Education Courses)

Your admin experience:

• Where have you worked previously?
• What were you required to do in your last role?
• Did you have any additional responsibilities in your previous roles?

Your vision:

• What are your career aspirations?
• What are you hoping to achieve in this role?

Example Admin Assistant Personal Statement:

Organised and adaptable administrative assistant with four years’ experience working in various office environments. My attention to detail and excellent time management skills means that every task is completed efficiently and to the highest possible standard. I have a calm and patient disposition meaning that I am able to work effectively under pressure and focus on the task in hand. I am proficient working in a team, but also work well independently. In my previous role, I was responsible for providing administrative support to a large sales department reporting directly to the regional sales manager. To succeed in this role i had to be exceptionally organised and demonstrate strong communication skills. In my next role, I am looking to take on new challenges and additional responsibilities.

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Writing an Administrative Assistant’s Personal Statement

Table of Contents

Administrative assistants play an important role in any organization. They are responsible for scheduling appointments, answering phones, managing emails, and providing administrative support.

The job of an administrative assistant requires good organizational skills, attention to detail, and the ability to multitask. Asides from your resume, a personal statement is a vital document employers typically require to determine your suitability for a job role. The  administrative assistant personal statement examples  in this guide will help you get started on the right note.

A personal statement is your chance to sell yourself to the employer and demonstrate your abilities, qualifications, and skill set. You’ll surely leave a lasting impression on the recruiting manager with a solid personal statement that details what you can offer to the company.

This article will take you through writing the perfect administrative assistant personal statement . 

What Is A Personal Statement?

A personal statement is a document you submit as part of your job application. It is a summary of your skills, qualifications, and capabilities . It details what you can offer an employer regarding your applying job. 

A good personal statement must convince the hiring manager that you’re a perfect fit for the role at hand. You may include your interests, life, and career goals. The personal statement is also a great way to demonstrate your written communication skills. This is because administrative assistants often interact with customers and other stakeholders via email. 

What to Include in an Administrative Assistant Personal Statement

For your statement to stand out, you must include some essential information. Here are some key details to include in an administrative assistant’s statement:

1. Relevant work experience

List any previous work experience relevant to the administrative assistant position you are applying for. This could include experience working in a similar role, handling office tasks, or using appropriate software or technologies.

2. Skills and Abilities

Highlight any skills and abilities that make you a strong candidate for the role. These could be proficiency in computer programs such as Microsoft Office, excellent communication skills, and the ability to multitask and prioritize tasks effectively.

3. Education and Relevant training

Include any relevant education or training you have received, such as a degree in business administration or a certificate in office management.

4. Personal qualities

In your statement, highlight any qualities that make you well-suited for the role of an administrative assistant. These could include strong attention to detail, a positive attitude, and working well in a team.

5. Career goals

Finally, include a brief statement about your career goals and how the role of an administrative assistant fits into your long-term plans.

How to Write an Administrative Assistant Personal Statement

Your statement should be written in a clear structure, with each section building on the point you made in the previous one. 

The following steps will guide your writing:

1. Begin with a Hook

Begin your statement with a brief statement that captures the reader’s attention. You may start by explaining why you are interested in the administrative assistant position and what makes you a strong candidate.

2. Highlight your relevant work experience

When listing your relevant work experience, include the names of the companies or organizations you worked. Also include your previous job titles, and a brief description of your responsibilities.

3. Mention your most unique skills and abilities

You might have several skills and abilities, but only mention those relevant to the administrative assistant position. Also include any skills that give you an edge over other job applicants, one that portrays your uniqueness. 

4. Highlight your personal qualities that make you stand out

This is where you sell yourself to the employer. Detail any unique qualities that will make you excel on the job. These may include strong attention to detail, a positive attitude, and working well in a team.

5.  Conclude

Bring your statement to a close by convincing the employer that you’re indeed the perfect fit for the job role. 

Administrative Assistant Personal Statement Examples

I am an experienced and organized administrative assistant passionate about using my unique skill set to provide exceptional service.

My career has been built on the commitment to providing excellent support services, which I have perfected through initiative and dedication. 

As a professional, I take pride in learning complex tasks while working efficiently under tight deadlines. I often display impressive problem-solving abilities by resolving issues related to day-to-day operations in a timely fashion. Additionally, I always strive to increase my productivity by exploring creative methods of executing my duties. 

My strong interpersonal skills allow me to interact easily with colleagues from diverse backgrounds and build meaningful relationships. Furthermore, I always ensure effective communication between all stakeholders, helping create a peaceful work environment. On top of that, I am skilled at negotiating favorable terms and achieving organizational objectives. 

Overall, my experiences and expertise make me an ideal candidate for any organization looking for competent and reliable administrative assistance.

I am an experienced and enthusiastic administrative assistant, passionate about utilizing my diverse skills to help organizations achieve their objectives. With my extensive knowledge, I juggle many tasks while working efficiently and effectively under pressure. I focus on delivering results on time with accuracy and attention to detail that is second to none. 

My technical proficiency includes computer use, data entry, record keeping, scheduling, filing, and other clerical duties. With these abilities and my commitment to learning new software applications, I offer a unique blend of energy and experience to any organization. 

Additionally, I strive to build strong relationships through my active communication skills and problem-solving abilities. I also have excellent interpersonal and organizational abilities.

I hope to be considered for this opportunity to serve as an administrative assistant in your organization.

I am an experienced and enthusiastic administrative assistant, eager to bring my organized and dedicated work ethic to any workplace. 

With a proven track record of handling clerical duties efficiently and accurately, I am confident I will become an essential part of your team. My drive is fueled by my creative problem-solving skills and willingness to take on complex tasks easily. 

Furthermore, I have excellent interpersonal relationship skills to collaborate effectively with colleagues while maintaining professionalism. I strive to improve processes within any organization and possess the organizational skills necessary for achieving streamlined operations. 

Additionally, I can easily prioritize tasks, reduce risks, and keep communication lines open between departments while maintaining confidentiality and topmost discretion. My dedication to superior customer service will be invaluable when interacting with clients or customers. 

Overall, I offer a unique combination of experience, energy, skill, and reliability that would make me an ideal addition to your office.

Administrative assistants are the backbone of every organization, as many things won’t function without them. When seeking the role of an administrative assistant, you must display your uniqueness. And capture the employer’s attention in a way no other person does.

A strong personal statement will set you apart from the competition. So it’s worth investing your time and effort to create a striking statement.

Abir Ghenaiet

Abir is a data analyst and researcher. Among her interests are artificial intelligence, machine learning, and natural language processing. As a humanitarian and educator, she actively supports women in tech and promotes diversity.

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The Perfect Administrative Assistant CV Example [+ 2024 Guide]

Are you looking to write your perfect Administrative Assistant CV?

Administrative assistants play a crucial role in maintaining the efficiency of an organisation, handling a wide range of administrative tasks.

Crafting a well-structured CV is essential for showcasing your qualifications, experience and achievements.

In this article, we’ll provide you with a comprehensive step-by-step guide, valuable tips and examples to help you create a targeted, interview-winning CV.

Let’s begin!

• Administrative assistant CV example
• Download CV template (Word format)

How to format your CV

• How to write a perfect CV (a step-by-step guide)
• Personal profile statement example
• Duties to add to your CV
• Useful skills to add to your CV
• Tips on making your CV more effective

Joseph Watkins

I am a hard-working, motivated and enthusiastic Administrative Assistant with a proven track record in business administration and project management. I always strive to achieve the highest standard possible, at any given task and in any situation. I am accustomed to working in a challenging and fast-paced environment, particularly when dealing with multiple projects and priorities at the same time.

• Achieved the highest Distinction grade in Business Administration studies
• Employee of the Month (February 2011, ICC Accounting)

Relevant Modules:

• Manage own performance in a business environment
• Work responsibilities
• Events, meetings and activities
• Support sustainability in a business environment
• Manage information and data
• Information technology (IT)
• Leadership and management
• Handling problems and operational issues

Main duties performed:

• Giving full administrative and secretarial support to the Officer Manager
• Drafting formal letters using Microsoft Word
• Deal with enquiries from all staff, students and visitors in a courteous and professional manner (face-to-face, over the phone and through email)
• Using Microsoft Excel to record student performance in spreadsheets
• Proofreading content to be published in publications and online
• Printing, photocopying, laminating, binding, labelling and filing of documents
• Inviting guests to attend University Open Days and special events
• Ensuring the office is tidy and organised at all times
• Handling post and deliveries
• Taking messages and dealing with enquiries/concerns at all levels
• Ensuring data is backed up at the end of every working day
• Liaising with suppliers to order stationary and other office equipment
• Provide effective administrative support to the Data Manager
• Act as the first point of contact for all staff, customers and members of the public
• General Administrative duties (printing, photocopying, filing, etc)
• Arrange meetings between stakeholders
• Dealing with telephone calls/queries in a professional manner
• Maintaining accurate records of visitors and client activities
• Effectively liaising matters with internal and external stakeholders such as staff, clients, suppliers, VIPS, Press, etc.
• Level 2 ECDL – BCS
• Level 2 First Aid at the Workplace – HSE
• Level 2 IT Users Certificate – CLAiT Plus
• Level 1 Award in Personal Safety Awareness – NCFE
• Outstanding interpersonal and communication skills at all levels
• Professional typing skills (65 words per second with 98% accuracy)
• Excellent IT Skills (Microsoft Office package)
• Outstanding Telephone manners
• The ability to multitask and prioritise/organise work with high efficiency

In my spare time, I enjoy reading and going to the cinema, and I love spending time with family and friends over the weekend. I have a major interest in computing, and I regularly go to the gym to keep myself active and healthy.

What makes this CV good and effective?

• The personal profile is a well-crafted, brief statement that highlights the candidate’s key skills and passion for administrative work. It sets a positive tone and provides a snapshot of the candidate’s suitability for the role. It’s not too long or too short, just the right length for it to be interesting and impactful.
• The CV is organised in a clear and easy-to-read format , with headings clearly marking the different sections of the CV. Bullet points and short sentences are used effectively to present information in a concise and readable manner. The applicant has also effectively used white space (the space around the text) to ensure that the CV is visually appealing and not text-dense or unreadable.
• The candidate has included all their relevant qualifications and work experience , giving detailed breakdowns of what they studied or did in jobs. This makes it easier for the employer to determine their suitability for the job, improving their chances of being shortlisted for interviews.
• The CV is a suitable length , not exceeding two pages . It provides enough detail to showcase the candidate’s strengths and abilities without overwhelming the reader and becoming unreadable.

Download CV template

• Save time and effort
• Guaranteed correct CV structure
• Word document (.docx) format
• Fully customizable

How to save your CV as a PDF document:

• Click on File > Save As > Select “PDF” from the drop-down menu.
• Utilise a clean and professional layout: Choose a clean, easy-to-read font like Arial or Calibri and maintain consistent formatting throughout your CV. Ensure that the document is well-organised with clear headings. You don’t need to go overboard with fancy layouts and designs; let the content of your document do the impressing.
• Use clear subheadings: If required, employ clear and concise subheadings for different sections of your CV. For instance, under ‘Work Experience,’ you might use subheadings like ‘Administrative Support’ and ‘Office Management’ to further organise your content. Using subheadings to organise information is particularly recommended if you have substantial work experience.
• Incorporate bullet points: A CV is not an essay or thesis; there is no need to use long sentences or big paragraphs. Use simple bullet points to present information in a concise and scannable manner. For example, when listing job responsibilities, use bullet points to make them easily readable, e.g. “Managed executive calendars” and “Coordinated office events and meetings.”
• Emphasise achievements: Employers love to see achievements on a candidate’s CV because it demonstrates to them that the candidate is an achiever who can do things to a high standard. Therefore, when listing your job responsibilities, focus on your achievements. Use quantifiable results, such as: “Increased office efficiency by 20% through streamlined processes.” and, “Successfully managed a database of 500+ clients.”

How to write an Administrative Assistant CV

Personal information.

The personal information section of your CV contains some essential personal details that employers use to contact you about your job application.

Make sure the details are accurate and up-to-date.

Read more: What personal details to include (and not include) on a CV .

• Sophie Brown
• 567 Ivy Lane, Cardiff, WO4 DO2
• Mob: 345-678-9012       Email: [email protected]

Personal profile

The personal profile on your CV is like your introduction to potential employers.

It’s a brief paragraph where you share who you are as a professional, what skills and experiences make you a great fit for the job and your career goals.

This section is crucial because it’s the first thing employers read, so it’s your chance to make a strong first impression.

Read more: Personal qualities to add to a CV .

Administrative assistant personal profile example:

Experienced Administrative Assistant with a proven track record of efficiently managing office operations and supporting executive teams. Proficient in coordinating schedules, organising meetings and enhancing office productivity. Implemented streamlined filing systems, resulting in a 20% increase in data accessibility and accuracy. Seeking to bring my expertise to a dynamic administrative role.

Accomplishments

The accomplishments section in your CV is like your highlight reel. It’s where you show off the awesome things you’ve done in your previous jobs or academic life.

You should include things like awards you’ve won, promotions you’ve earned, specific projects you’ve excelled in or any other accomplishments that make you stand out.

This section helps you prove that you’re not just doing the job but excelling at it, making you a great catch for potential employers. So, make sure to brag a little about your successes here!

• Graduated with honours in Business Administration.
• Served as a class representative, fostering student-teacher communication.
• Achieved a 98% accuracy rate in data entry, maintaining data integrity.
• Implemented a digital document management system, enhancing data accessibility and reducing paper usage.
• Balanced a part-time job while excelling academically, demonstrating strong time management skills.
• Created and maintained a personal blog with 1,000 monthly readers, showcasing my writing and organisational skills.

Employment history and work experience

When crafting the employment section of your CV, your primary goal is to effectively present your work history. Begin with your most recent job and work your way backwards in chronological order.

Each job entry should feature your job title, the company name and your employment dates. Utilise bullet points to succinctly outline your main duties and accomplishments, emphasising your unique contributions and the value you brought to each role.

Employers consider this the most important part of your CV so make sure it’s perfect!

Main duties and responsibilities performed:

• Managed executive calendars, coordinating appointments and meetings, ensuring optimal time management.
• Streamlined office filing systems, enhancing data accessibility and retrieval efficiency.
• Coordinated corporate events, including logistics, scheduling and communication with stakeholders.
• Achievements: Successfully implemented a digital document management system, reducing paper usage by 40% and improving data accessibility.

Administrative assistant duties to add to your CV

• Efficiently manage and maintain executive calendars, scheduling appointments and meetings.
• Coordinate and oversee office events, including conferences, workshops and seminars.
• Handle phone calls, emails and inquiries, providing professional and friendly assistance to clients and colleagues.
• Create and maintain well-organised filing systems for easy document retrieval.
• Prepare reports, presentations and correspondence using Microsoft Office or other relevant software.
• Assist in managing office supplies and inventory, ensuring efficient office operations.
• Draft and proofread documents, ensuring accuracy and attention to detail.

In this section of your CV, you should list your formal education and qualifications such as degrees, A-levels, diplomas and GCSEs.

For each qualification, you need to include the university or institution’s name, the dates you attended, the type of qualification obtained (e.g., Bachelor of Science, A-levels, etc.), and any relevant honours or special achievements, such as academic awards or distinctions.

Note: If you have substantial work experience or high-level qualifications, you don’t need to include details of school-level qualifications.

Subjects studied:

• Business Management
• Marketing Strategies
• Financial Accounting
• Organisational Psychology

Professional training & qualifications

In this section, you should include your professional qualifications, training and any vocational certifications.

Format it similarly to your education section, listing the qualifications, training courses and institutions.

• Level 3 NVQ Diploma in Customer Service – The Open University
• Advanced Microsoft Office Training – ABC Training Institute
• Certified Administrative Professional (CAP) – Administrative Certification Board
• Diploma in Office Management – Elite Business School
• Typing Speed Certification (75 WPM) – Typing Academy UK

Skills and abilities

The skills section of your CV is where you list the abilities, qualities and competencies that make you a strong candidate for the job, showcasing what you can bring to the table.

Examples of the skills you could add here include time management, strong communication, data entry accuracy, and organisation abilities. If you are skilled in using specialised software or tools relevant to administrative roles (e.g., Microsoft Outlook for scheduling or Trello for task management), explicitly mention them.

All of these skills are essential for the role of an admin assistant.

• Microsoft Office proficiency: Proficient in Word, Excel and PowerPoint, with experience in creating professional reports and presentations that streamlined company communication.
• Time management: Effectively managed executive schedules, ensuring punctual and efficient coordination of appointments and meetings.

Useful admin assistant skills to add to your CV

• Time management: Efficiently juggle multiple tasks, appointments and deadlines.
• Organisation: Efficiently manage files, documents and office supplies.
• Strong communication: Effective written and verbal communication with colleagues and clients.
• Data entry accuracy: Ensuring precision in data input and record-keeping.
• Customer service: Provide a high level of service to clients and visitors.
• Calendar management: Effectively schedule and coordinate appointments and meetings.
• Attention to detail: Maintain high accuracy in document preparation and record-keeping.
• Event planning: Coordinate meetings and office events.
• Email management: Efficiently sort, respond to and organise email correspondence.
• Telephone etiquette: Communicate professionally and assist callers effectively.
• Inventory management: Monitor and order office supplies as needed.

Hobbies and interests (optional)

The hobbies and interests section of your CV provides a glimpse into your personality and shows that you’re a well-rounded individual who can align with the values or culture of the company you’re applying to.

Include hobbies like volunteering, team sports or creative pursuits, which highlight qualities such as teamwork, dedication and creativity, making you a more appealing candidate.

The best hobbies to include are those that are relevant to the job.

Professional references

The references section of your CV typically contains contact information for individuals who can vouch for your professional qualifications and character, such as former teachers, employers or colleagues.

The references section of your CV is optional and you can choose to include it or not.

If you decide to include it, you should provide the names, titles and contact information of individuals who have agreed to serve as references and can speak positively about you to employers.

If you choose not to include your references on your CV, you can simply write “References available upon request.” This allows you to provide references when requested by the employer during the later stages of the application process while keeping your CV more concise and focused on your qualifications and experience.

Tips to make your CV more effective

• Start with a strong opening: Start with a compelling personal profile statement that highlights your dedication to supporting executives, managing schedules and ensuring office operations run smoothly.
• Highlight relevant experience: Focus on previous administrative roles, highlighting responsibilities like managing calendars, arranging travel and preparing reports. The more relevant work experience you have, the greater your chances of being shortlisted for a job interview.
• Highlight multitasking abilities: Showcase your ability to handle multiple tasks simultaneously, which is crucial for an administrative assistant. For instance: “Proficient in managing phone calls, emails and appointment schedules concurrently.”
• Demonstrate your tech proficiency Mention your proficiency in office software, database management, and any specialised tools, like CRM systems or project management software.
• Give examples of problem-solving: State instances where you successfully resolved office-related challenges, such as scheduling conflicts or equipment issues. You can further expand on these instances in your cover letter.

This is the end of our guide on how to write a compelling Administrative Assistant CV, complete with examples and expert tips.

We hope this comprehensive resource has provided you with the tools you need to create the perfect CV for your administrative career that will land you your dream job.

Good luck with your job hunt!

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How to Write a CV Personal Statement [+4 Real-life Examples]

Creating an effective CV takes time and close attention to detail. You've already included your jobs and experience , and now you want to allow the recruiter or hiring manager to understand the strategic value you can add.

This is when you need to utilize a personal statement at the top of your CV.

How to Write a CV Personal Statement [+4 Real-life Examples] 

What is a Personal Statement? 

A personal statement is a few brief and direct sentences at the top of your CV. The personal statement is also referred to as a career summary or personal mission statement.

This is used to grab the attention of the recruiter or hiring manager and summarizes essential experiences or training that you can bring to this position.

Why do I Need a Personal Statement?

A recruiter or hiring manager is tasked with sorting through an enormous amount of resumes every single day. A personal statement is a way to separate yourself from the other applicants.

This statement summarizes your experience and highlights your unique talents . The CV personal statement is meant to demonstrate why you are the perfect fit for the job. 

Even med students need a medical school personal statement , as it is what differentiates them from all the other students applying. Plus, it allows them to share their personal stories and objectives.

Where do I Start? 

Always begin by reading the job description carefully and thoroughly.

Your personal statement should be tailored to each job description, so it explicitly states the value you’ll bring to the position you are applying. A generic personal statement cannot do that. 

Once you have a solid handle on the job description, you can begin writing. It’s important to keep your personal statement brief, about 50-200 words will do.

Don’t forget that you have your whole cover letter to show some personality and include engaging content.

The personal statement should be a quick summary that highlights why you are the best person for the job. 

You’ll need to decide whether you are writing your personal statement in first- or third-person. This should follow how you've written the rest of your CV.

For example, if you've already written, “I grew and developed a team of 50 salespeople,” in your CV then you will want to keep your personal statement in first-person to match the prevailing style.

No matter what you choose, make sure that you keep it consistent throughout. Do not switch between first- and third-person as that will get confusing to the hiring manager.

Writing a personal statement for your CV in first-person does not mean you need to start every sentence with “I.”

There are ways to craft your personal statement to sound snappy, concise and personal, and here are a few examples to help inspire your personal statement. 

CV Personal Statement Examples

It doesn’t matter what chose as your desired career or how much experienc e you have, use these examples to drive the creation of your own personal statement.

You can take snippets from each or write something completely different. Always remember that your personal statement is a reflection of yourself and should align with your own personal goals and experience.

If these examples don’t fit your exact career, feel free to take some pointers and write yours from scratch. 

#1: Personal Statement Example for Recent Graduate CV

“As a recent graduate from university, with an honors degree in communications, I held several internships within leading organizations, including Bertelsmann. These internships enabled me to gain experience in the field and learn how to serve up valuable contributions in a fast-paced, professional environment.”

Explanation: This example should be customized to include the university you’ve graduated from and any relevant internships. A compelling personal statement always highlights relevant skills and experiences.

In this case, a recent graduate does not have extensive experience in the workforce, so soft skills like experiencing success in a fast-paced work environment and becoming a trusted team member become even more critical.

#2: Personal Statement Example for Returning to the Workforce CV

“A highly motivated and experienced office administrator, I am currently looking to resume my professional career after an extended hiatus to raise my family. Proficient in all Microsoft Office programs, I can lead meetings and work with clients to keep your office running smoothly and efficiently. After spending several years volunteering as an administrative worker for a local charity, I am committed to resuming my professional career on a full-time basis.”

Explanation: After time off from a career, it can be hard to break back into the market. This personal statement outlines the reason for the break, the relevant qualifications and what the applicant has been doing in between jobs.

Any volunteer experience becomes highly relevant when there is no concrete professional experience to draw upon, to demonstrate the use of those skills. 

#3: Personal Statement Example for a Career Change CV

“With over 15 years as a sales manager, I have extensive experience building high-functioning sales teams that consistently achieve budget numbers. In fact, my ability to grow talent led to a 20% increase in annual renewals across the board. Now, after 15 years, I am seeking new challenges to flex my marketing muscles in a fast-paced environment.” 

Explanation: When changing careers , it's essential to highlight skills that are transferable between industries.

In this case, leadership and team-building experience can apply to any industry. Homing in on concrete numbers and percentages increases credibility when applying for a position.

The applicant ends with the reason behind the desired career change. This part is not necessary but may be appealing to some hiring managers who are wondering what the impetus for the career change.

#4: Personal Statement Example for a Experienced Professional CV

“As a friendly, professional and highly trained educator, I am passionate about teaching and have an innate ability to understand student’s needs. Creating a safe and productive environment for optimal learning is my top priority. I’ve worked as a teacher for nearly 10 years in a variety of subjects and my experience and skill set make me the perfect fit for your team.”

Explanation: With more experience comes more skills and a better idea of strengths and weaknesses. Showcasing your passion for the industry is a great way to begin a personal statement, as it shows the hiring manager your dedication to the craft. 

A personal statement can be written in many different ways, but it is ultimately up to you to determine what skills you want to highlight for your chosen position.

You can follow these examples or take learnings from each to contribute towards your personal statement. 

If you understand the job you are applying for and know the unique skill set that you bring to the table, you will have a stellar personal statement for your CV that will get you across the table from the hiring manager in no time.  

Suggested Reading:

• How to Write a CV (Curriculum Vitae) in 2024 [31+ Examples]
• 43+ Resume Tips and Tricks to Land Your Next Job
• 150+ Must-Have Skills for Any Resume  [With Tips + Tricks]
• How to Answer “Tell Me About Yourself”

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CV examples

Administrator CV

Lilly is an experienced Senior Administrator who has opted for the Oxford template for her CV. Its simple style showcases her relevant skills and career accomplishments in a clear and short form.

"Highly-skilled Senior Administrator with excellent communication and operational skills. With over 5 years of experience in managing complex office operations and serving as a main point of contact for key stakeholders."

Table of contents

How to Write an Administrator CV: Step-by-step Guide with Examples

Becoming an administrator could be for you if you want a new challenge or to develop job-specific skills. Essential qualities like organisation, problem-solving, and attention to detail are key. For this job, you handle customer questions, work with others, and use computer programs or project management tools.

This article is designed to guide you through each step of creating a good CV that highlights your organisation skills and office experience. We offer insights on essential sections and practical tips to impress recruiters. Ready to take the next step in your career? Let us help you get started!

Explore our collection of CV templates to help you finalise your job application.

Customise this CV example in minutes

Administrator cv example.

Download this CV example - Administrator CV.

In this CV sample, Lilly showcases herself as a Senior Administrator with extensive experience in a fast-paced, international environment. Her personal profile suggests a level of expertise in administrative functions and highlights her ability to manage complex operations, lead teams, optimise processes, and excel in communication. This professional CV template effectively summarises her key strengths and achievements relevant to her job targets and career goals.

See our matching admin cover letter example to streamline your application.

What to include in an administrator CV?

It's essential to tailor your application to be job-specific. Highlight your relevant skills, experience, achievements and certifications. Use a clear and organised format with separate sections for personal details, personal profile, work history, education, skills, and certifications. Below are the must-have sections to add to your CV:

Personal details

Personal profile

Work experience

Whether you are an administrative assistant, business administrator or secretary , you duties could include providing support and coordinating across various departments. You maintain records, manage projects and schedules, coordinate meetings, and provide exceptional customer service.

With the rise of remote admin jobs, you now have the flexibility to perform your admin tasks from anywhere, leveraging digital tools and communication platforms to efficiently manage administrative duties while enjoying the benefits of working remotely. Learn more about the remote and hybrid work models.

For more information on how to tailor your CV, see our related blog article on master vs job-specific CV .

Should you use references on your CV? Typically, this is optional. Instead, save sharing your references for the interview if the employer requests it.

How to write a personal profile on an administrator CV?

When writing a personal profile, it's crucial to capture the employer's attention and provide a comprehensive overview of your skills, experience, and career goals relevant to your admin role.

A personal profile should provide an engaging introduction to your skills and qualifications for a role that interests the recruiter to explore your CV further. See our personal profile on a CV article for more ideas on how to write a compelling personal statement for your CV.

Administrative Assistant CV personal profile example

Highly organised and detail-orientated Administrative Assistant with four years of experience supporting diverse teams and stakeholders. Proven ability to prioritise tasks, manage calendars, and coordinate meetings, ensuring efficient office operations. Excellent communication skills with a strong customer service focus, adept at building positive relationships with clients, colleagues, and stakeholders.

Office Administrator CV personal profile example

Results-driven Office Administrator with five years of experience managing administrative tasks and optimising office efficiency. Skilled in coordinating schedules, streamlining processes, and ensuring smooth operations in fast-paced environments. Proven ability to prioritise tasks and meet deadlines, with exceptional attention to detail and accuracy.

Refer to our office manager CV example for more inspiration.

Business Administrator CV personal profile example

Dynamic and results-oriented Business Administrator with seven years of experience driving operational efficiency and supporting business growth. Skilled in overseeing administrative functions, managing budgets, and supervising business operations. Proficient in leveraging technology and business software to streamline operations and enhance productivity.

What skills to put on an administrator CV?

We recommend including soft skills in your personal profile and making a separate section for technical skills. If you have limited to no work experience, highlighting transferable skills can be beneficial.

An office administrator should have excellent organisational, communication, and multitasking skills. In addition, you must comfortably work in a multi-disciplinary team, be proficient in data management and enjoy problem-solving. Look at our receptionist CV example for more ideas on what skills to add to your CV.

A business administrator should have strong communication and leadership skills while supporting other team members and overseeing operations. In addition, you must be well-versed in budgeting, financial planning and possess a high analytic ability to assess data and suggest solutions.

Examples of soft skills:

Organisation

Multitasking

Attention to detail

Time management

Problem-solving

Communication

Adaptability

Customer service.

Examples of hard skills:

Database management

Document management

Data entry and analysis

Financial record-keeping

Project coordination

Schedule management

Office equipment operation

Software proficiency

Supplier relations

Records management.

Read our article on what skills to put on a CV for more ideas.

How to include work experience on an administrator CV?

Work experience is crucial in establishing a lasting impact on potential employers, regardless of the industry or profession. Showcase your work experience in previous admin positions, highlighting your familiarity with the day-to-day operations of an organisation, your ability to handle tasks efficiently, and your understanding of the systems and processes commonly used in the field.

In this section, we suggest highlighting tangible achievements and responsibilities. This could include paid work, internships, or volunteer roles that demonstrate your organisational skills, time management, communication, problem-solving, and attention to detail. By providing concrete examples of how you have successfully managed projects, coordinated meetings, handled data entry, or assisted with office management, you demonstrate your capability to contribute effectively to an administrative team.

Additional tips to consider when writing this section:

Start with your most recent job and work backwards

Provide measurable outcomes to demonstrate your achievements

Use keywords which relate to your job targets

Highlight measurable outcomes and achievements

Emphasise transferable skills from previous roles

Finally, focus on what you did rather than just listing responsibilities to keep it concise and impactful.

Office Administrator work experience example:

Office Administrator| Lehner Ltd , Birmingham, 2021 – present

Demonstrate strong leadership, handle diverse tasks, and maintain a productive office environment. Monitor team performance daily and regularly generate comprehensive reports for senior management. Collaborate with internal stakeholders to resolve issues efficiently and actively participate in strategy sessions to drive progress and align with the company's vision.

Received commendation for exceptional organisational skills and attention to detail.

Implemented streamlined administrative processes, resulting in improved workflow and cost savings.

Awarded Employee of the Year for positive feedback from colleagues and superiors for outstanding customer service and professionalism.

Senior Administrator work experience example:

Senior Administrator | Roob-Miller , Birmingham, 2020 - present

Lead and motivate a team of 15 customer service representatives and provide exemplary short-term insurance assistance to business clients. Monitor team performance and prepare comprehensive reports daily, weekly, and monthly for senior management. Collaborate closely with internal stakeholders, and seek solutions to resolve issues.

Spearheaded team training initiatives which boosted team morale and resulted in a  70% improvement in customer satisfaction scores.

Implemented innovative technologies and software solutions that automated administrative tasks and improved efficiency.

Developed strong relationships with key stakeholders, including vendors and suppliers, leading to cost savings for the company.

For a comprehensive guide on writing about your work experience and highlighting achievements, refer to our how to write work experience and how to list achievements articles.

Remember to tailor the details and achievements to your experience, focusing on the most relevant duties and accomplishments for the role you are applying for.

How to write an administrator CV with no experience? 

When writing a CV without work experience, we advise focusing on your education, skills, and additional experience sections. In addition, highlight any transferable skills or projects that apply to a job in administration. A skills-based CV format may be helpful for graduates or if you are newly qualified.

Administrator no work experience example:

Administrative Trainee | Venn Group, Manchester, 2021 - present

Support and assist the administrative team in various daily operations, gaining hands-on experience in office management and coordination. Work closely with senior administrators to streamline processes and enhance overall office efficiency. Execute administrative tasks such as document preparation, data entry, and scheduling.

Participated in a cross-functional training programme, acquiring essential skills in time management, organisation, and communication, contributing to a 20% increase in team productivity.

Utilised advanced software tools to automate routine administrative tasks, reducing manual workload by 30% and allowing the team to focus on strategic initiatives.

Contributed to cost-saving initiatives by researching and proposing alternative suppliers for office supplies, resulting in a 15% reduction in procurement costs.

How to arrange education on an administrator CV?

Education requirements for an administrator in the UK can vary depending on the position and employer. Most employers typically request secondary-tier education, such as GCSEs, as a minimum requirement. Although, having a relevant qualification like a business administration degree can enhance your prospects.

When listing education on a CV, it's important to include basic information such as the school's name, location, dates attended, and degree or certificate earned.

Below are some examples of the types of education for starting a career in this field:

GCSEs: Good grades in English and Math GCSEs are often required for entry-level admin jobs.

A-Levels: Having A Level qualifications, or their equivalent, may be preferred or required by certain employers. Subjects like Business Studies, Economics, or ICT can have relevance for administrative positions.

BTEC or NVQ: Vocational qualifications such as BTEC or NVQ in Business Administration or related fields can offer specialised skills and knowledge relevant to administrative positions.

Foundation Degree or Bachelor's Degree: A degree in Business Administration can help you advance your career and lead to higher-level administration roles, but it's only sometimes required for entry-level jobs.

It's important to note that while education is valuable, practical office experience, transferable skills, and the ability to use relevant computer software and tools are also highly regarded by employers in this field. To learn more, read our how to write the education section for a CV blog article.

How to list courses and certificates on an administrator CV?

You should list the title of the course or certificate, the institution you received it from, and the year in which you obtained it. Only include courses and certificates relevant to the role you are applying for. A brief description of what was learned during the course or certificate can demonstrate your knowledge, skills and qualifications for your CV.

Enrolling in a course and earning a certificate in the UK, either online or in class, can help you achieve your career goals as an administrator. For some job seekers, a higher education degree is usually the minimum requirement for those interested in business administration or other senior managerial positions.

Here are examples of courses and certificates for an administrator CV:

Advanced Diploma in Business Administration

Diploma for IT Users (ITQ)

Administration Assistant Diplomas

Business Administration Level 3

Diploma in Office Administration

Certificate in Bookkeeping

Diploma in Office Management and Reception

Diploma in Professional Receptionist

Diploma in Systems and Payroll Management.

Key takeaways 

Creating an effective CV is crucial in today's competitive job market, so by using this guide, you can effectively showcase your skills, experiences and accomplishments. Creating a CV is even better with a cover letter , which can boost your chances of securing a job interview. Keep your CV concise, well-organised, and easy to read to maximise your chances of success.

Next steps?

We understand that searching for your ideal role can be challenging in a competitive market. Our CV Writing Service is made to help you save time and offer you support with your job application. Our experts have reviewed and designed HR-approved templates so recruiters can scan and easily find your application among thousands of candidates. We can also help you choose a professional admin CV template and have more CV examples for inspiration.

Create a customised CV in minutes

What does an administrator do .

Working in this area, you are responsible for diverse organisational management tasks, including planning and budgeting to overseeing business operations. They coordinate activities, communicate with stakeholders, and ensure compliance with policies and regulations. Learn more about different admin roles in the UK.

How to choose the best administrator CV format? 

When creating an administrator CV, your chosen format is as important as the information you include. Make sure you use reverse chronological order. Your CV should be easy to read and provide a well-structured overview of your professional experience, qualifications, and skills.

How to structure an administrator CV? 

An organised CV with all your skills and experience can improve your chances of getting noticed by employers and landing a job interview. Your admin CV should highlight any experiences and qualifications that are relevant. Include a clear and concise summary of your key skills, abilities and experience in your personal profile, as this helps you stand out from other applicants.

How long should your administrator CV be? 

In the UK, CV length can range from one to two pages. We suggest focusing on essential details and avoiding repeating information. Instead, highlight recent and relevant work experience, individual strengths, and accomplishments related to your job targets.

Refer to our blog article on how long should a CV be for more inspiration.

What is the best CV template for an administrator CV? 

We offer a variety of CV templates that are appropriate for different industries and job roles. In addition, our professional templates are always customised to suit your style and career goals.

What type of education is required for administrator workers?

The type of education required varies depending on the job. Generally, employers look for applicants with secondary-tier education for administration and office assistants. A bachelor's degree may be required for senior and business administration roles. Some positions require additional certificates or specialised skills. Some work experience in an office environment and strong computer skills are essential.  Refer to our HR CV example for further inspiration on how to add education.

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Effortlessly create your professional CV within 10 minutes and download it whenever and wherever you want!

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Graduate Certificate in Criminal Justice Administration

• Graduate Programs |

Master the skills needed to lead in criminal justice administration.

This 15-credit-hour graduate certificate program, offered jointly with the Department of Sociology, is designed for working professionals who are looking to advance their careers by attaining the necessary skills and training for administrative roles in criminal justice organizations.

Program Highlights

This certificate is designed for individuals who are looking to cultivate their leadership skills and make a bigger impact.

Students take 15 credit hours to complete the graduate certificate. Twelve credits will be in core courses, and three credits will be elective. Program can typically be completed in three to four semesters.

Core Courses

• PubAfrs 5506: Administration of Criminal Justice Policy (three credits)
• PubAfrs 6045: Fundamentals of Budgeting & Financial Administration (two credits)
• PubAfrs 6075: Data, Models & Evaluation (four credits)
• Sociol 5950: Evidence-Based Practice in Criminal Justice (three credits) or Sociol 5925: Offender Decision Making and Prisoner Reentry (three credits)

Elective Courses

• PubAfrs 6060: Managerial Leadership in Public and Nonprofit Organizations (four credits)
• PubAfrs 7507: Criminal Justice Policy (three credits)
• PubAfrs 7508: Juvenile Justice System Policy (three credits)
• Sociol 5925: Offender Decision Making and Prisoner Reentry (three credits) or Sociol 5950: Evidence-Based Practice in Criminal Justice (if not taken as a core class, three credits)
• Other electives may be approved. Contact your advisor.

Apply Today

Review the application steps below before starting your application.

Application Deadlines:

• Autumn entry: June 15
• Spring entry: Nov. 1
• Summer entry: March 1

Program Code: CJADM-CR

Application and Affordability

The status will first become available two to three days after your application is received. Visit  appstatus.osu.edu   to check the status of your application during the admissions process.

Application Fee:

• $60 for domestic applicants
• $70 for international applicants
• This fee is nonrefundable

Graduates of The Ohio State University applying to an online degree program are eligible for an application fee waiver. More information available  HERE .

Click here to view program affordability.

Statement of Purpose & Resume/CV

The statement of purpose should address your academic and career goals, your interest in the John Glenn College of Public Affairs, and how your education and work experience qualify you for admission. There is no length requirement for the personal statement.

Resume or CV:  Be sure to include work experience, volunteer activities, academics and professional honors, honorary societies, extracurricular activities, offices held, any publications and other significant activities.

Letters of Recommendation

Letters of recommendation are not required for the application to the Criminal Justice Administration Certificate program if your GPA from your most recently earned degree is above a 3.0.

If your GPA is below a 3.0, then one letter of recommendation is required for consideration.

Transcripts

Upload transcripts from  ALL  of the universities and colleges you attended with your online application as an attachment. 

• Transcripts are required, even for classes transferred from another institution, including classes attended during high school or completed through a study abroad program.
• Transcripts are not required for coursework completed at Ohio State. 
• Submit copies (front and back) of official transcripts. Please submit only scanned images of official transcripts issued by your institution’s registrar. Ohio State will not accept web reports, advising reports, self-reported scores or transfer credit on another school’s transcript.

Transcripts submitted with the online application are considered unofficial and, if admitted, you will be required to submit an official set of transcripts with statement of degree (if appropriate) prior to enrolling at Ohio State.

Test Scores

The GRE is not required. 

Online Learning and Benefits

Student Services and Benefits : Ohio State's online students are eligible to receive support services and benefits from many organizations across the university.

Students can transfer 100 percent of the certificate’s credits into the In-Career MA or MPAL graduate programs.

Successful completion of the certificate will satisfy the experience requirement of the Glenn College’s In-Career MA and MPAL graduate degree programs.

Want to find out if you are ready for online learning? Take The Ohio State University's online readiness assessment.

Learn about the online student experience at Ohio State.

The online certificate program is primarily offered as an asynchronous learning experience. However, on occasion a class may schedule synchronous sessions two to three times per semester to allow for deeper engagement between the instructor and students.

Office of Graduate & Professional Admissions

The Office of Graduate & Professional Admissions is the centralized office at Ohio State that handles all of the incoming graduate and professional application materials for all programs. If you have questions about official documentation (transcripts and test scores), they are your best contact. Their website also has additional checklists and useful links to assist in your application to the Glenn College.

Contact Information: 614-292-9444 [email protected] 

Graduate Certificates at the Glenn College

Explore our other graduate certificate programs.

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“Incognito Market” Owner Arrested For Operating One Of The Largest Illegal Narcotics Marketplaces On The Internet

Damian Williams, the United States Attorney for the Southern District of New York; Merrick B. Garland, the Attorney General of the United States; James Smith, the Assistant Director in Charge of the New York Field Office of the Federal Bureau of Investigation (“FBI”); Frank A. Tarentino III, the Special Agent in Charge of the New York Division of the Drug Enforcement Administration (“DEA”); Ivan J. Arvelo, the Special Agent in Charge of the New York Field Office of Homeland Security Investigations (“HSI”); Charles Grinstead, the Special Agent in Charge of the Kansas City Field Office of the U.S. Food and Drug Administration, Office of Criminal Investigations (“FDA-OCI”); Edward A. Caban, the Commissioner of the New York City Police Department (“NYPD”); and Elana Iatarola, the Special Agent in Charge of the Cincinnati Field Office of the FBI, announced today the arrest of RUI-SIANG LIN, a/k/a “Ruisiang Lin,” a/k/a “林睿庠,” a/k/a “Pharoah,” a/k/a “faro,” in connection with his operation and ownership of “Incognito Market,” an online dark web narcotics marketplace that enabled its users to buy and sell illegal narcotics anonymously around the world.  LIN was arrested at John F. Kennedy Airport on May 18, 2024, and will be presented in Manhattan federal court before U.S. Magistrate Judge Willis later today.

U.S. Attorney Damian Williams said: “As alleged, Rui-Siang Lin operated a sophisticated and dangerous online narcotics marketplace through which he profited millions of dollars at the community’s expense.  The dedicated prosecutors from the Southern District of New York and our law enforcement partners will pursue criminal actors regardless of whether they operate on street corners or in the dark corners of the internet.  The so-called ‘dark web’ is not a safe haven for those who seek to break the law.”

Attorney General Merrick B. Garland said: “Drug traffickers who think they can operate outside the law on the dark web are wrong.  As alleged, Rui-Siang Lin was the architect of Incognito, a $100 million dark web scheme to traffic deadly drugs to the U.S. and around the world.  The long arm of the law extends to the dark web, and we will bring to justice those who try to hide their crimes there.”

FBI Assistant Director in Charge James Smith said: “For nearly four years, Rui-Siang Lin allegedly operated ‘Incognito Market,’ one of the largest online platforms for narcotics sales, conducting $100 million in illicit narcotics transactions and reaping millions of dollars in personal profits.  Under the promise of anonymity, Lin’s alleged operation offered the purchase of lethal drugs and fraudulent prescription medication on a global scale.  The FBI is committed to targeting and dismantling all criminal enterprises, especially those whose leaders distribute illegal substances on the dark web.”

HSI Special Agent in Charge Ivan J. Arvelo said: “As alleged, Rui-Siang Lin’s brazen operation resulted in the illicit sale of over $100 million in narcotics, including those that were mislabeled and later found to include deadly fentanyl.  The El Dorado Task Force’s Darkweb and Cryptocurrency Task Force leverages cutting-edge techniques to target even the Internet’s most savvy criminals.  HSI New York, in coordination with law enforcement partners, remains resolute in its commitment to protecting the public from individuals utilizing dangerous means to make a profit.”  

DEA Special Agent in Charge Frank A. Tarentino III said: “The arrest of ‘Incognito Market’ owner Rui-Siang Lin is a result of the continued working relationship the DEA has with our law enforcement partners in targeting individuals who use the dark web as a marketplace to promote the sale of illicit narcotics.  Mr. Lin’s alleged actions of putting profits before public health were not only reckless and dangerous, but unconscionable.  We will continue to make sure those who hide behind a keyboard and use the dark web to profit off lives face justice.”

FDA-OCI Special Agent in Charge Charles Grinstead said: “The FDA is committed to continuing its work to disrupt and dismantle the illegal sales of drugs on the dark web, where such sales far too often have tragic consequences.  We will continue to monitor, investigate and bring to justice those who misuse the internet in a quest for profits with reckless disregard for the risk to public health and safety.”   

NYPD Commissioner Edward A. Caban said: “This arrest underscores the dedicated, ongoing efforts of law enforcement to identify and dismantle illicit drug networks operating from every shadowy recess of the marketplace.  I commend our NYPD investigators and all of our state and federal partners for their unwavering commitment to public safety.”

As alleged in the Complaint and the Indictment unsealed today: [1]

Incognito Market was an online narcotics bazaar that existed on the dark web.  Incognito Market formed in October 2020.  Since that time, and through its closing in March 2024, Incognito Market sold more than $100 million of narcotics — including hundreds of kilograms of cocaine and methamphetamines.  Incognito Market was available globally to anyone with internet access and could be accessed using the Tor web browser on the “dark web” or “darknet.”  LIN operated the Incognito market under the online pseudonym “Pharoah” or “faro.”  As “Pharoah” — the leader of Incognito market — LIN supervised all of its operations, including its employees, vendors, and customers, and had ultimate decision-making authority over every aspect of the multimillion-dollar operation. 

Incognito Market was designed to foster seamless narcotics transactions across the internet and across the world and incorporated many features of legitimate e-commerce sites such as branding, advertising, and customer service.  Upon visiting the site, users were met by a splash page and graphic interface, which is picture below:

After logging in with a unique username and password, users were able to search thousands of listings for narcotics of their choice.  Incognito Market sold illegal narcotics and misbranded prescription medication, including, heroin, cocaine, LSD, MDMA, oxycodone, methamphetamines, ketamine, and alprazolam.  An example of listings on Incognito market is below:

Listings included offerings of prescription medication that was advertised as being authentic but was not.  For example, in November 2023, an undercover law enforcement agent received several tablets that purported to be oxycodone, which were purchased on Incognito Market.  Testing on those tablets revealed that they were not authentic oxycodone at all and were, in fact, fentanyl pills.

Each listing on Incognito Market was sold by a particular vendor.  To become an Incognito Market vendor, each vendor was required to register with the site and pay an admission fee.  In exchange for listing and selling narcotics as a vendor on Incognito Market, each vendor paid 5% of the purchase price of every narcotic sold to Incognito Market.  That revenue funded Incognito Market’s operations, including paying “employee” salaries and for computer servers.  LIN collected millions of dollars of profits from Incognito.  To facilitate these financial transactions, Incognito Market had its own “bank,” which allowed its users to deposit cryptocurrency on the site into their own “bank accounts.”  After a narcotics transaction was completed, cryptocurrency from the buyer’s “bank account” was transferred to the seller’s “bank account,” less the 5% fee that Incognito collected.  The bank enabled buyers and sellers to stay anonymous from each other.  The bank’s graphic interface is picture below:

*                *                *

RUI-SIANG LIN, 23, of Taiwan, is charged with one count of engaging in a continuing criminal enterprise, which carries a mandatory minimum sentence of life in prison; one count of narcotics conspiracy, which carries a mandatory minimum sentence of 10 years in prison and a maximum potential sentence of life in prison; one count of money laundering, which carries a maximum potential sentence of 20 years in prison; and one count of conspiracy to sell adulterated and misbranded medication, which carries a maximum potential sentence of five years in prison.

The statutory minimum and maximum sentences are prescribed by Congress and are provided here for informational purposes only, as any sentencing of the defendant will be determined by a judge. 

Mr. Williams praised the investigative work of the FBI, HSI, DEA, FDA-OCI, and NYPD.  

This effort is part of an Organized Crime Drug Enforcement Task Forces (“OCDETF”) operation.  OCDETF identifies, disrupts, and dismantles the highest-level criminal organizations that threaten the United States using a prosecutor-led, intelligence-drive, multi-agency approach.  Additional information about the OCDETF Program can be found at https://www.justice.gov/OCDETF.

The case is being handled by the Office’s Complex Frauds and Cybercrime Unit.  Assistant U.S. Attorneys Ryan B. Finkel and Nicholas Chiuchiolo are in charge of the prosecution.

The charges contained in the Indictment are merely accusations, and the defendant is presumed innocent unless and until proven guilty.

[1] As the introductory phrase signifies, the entirety of the text of the Complaint, Indictment and the descriptions of the Complaint and Indictment set forth herein constitute only allegations, and every fact described should be treated as an allegation.

Nicholas Biase, Lauren Scarff, Shelby Wratchford (212) 637-2600

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